Dissertations / Theses on the topic 'Healthcare service'
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Pearce, Rebecca Elizabeth. "How can healthcare service engagement be supported for service users with complex healthcare needs?" Thesis, Lancaster University, 2015. http://eprints.lancs.ac.uk/79123/.
Full textHollis, Charles. "Service quality evaluation in internal healthcare service chains." Thesis, Queensland University of Technology, 2006. https://eprints.qut.edu.au/16267/1/Charles_Hollis_Thesis.pdf.
Full textHollis, Charles. "Service quality evaluation in internal healthcare service chains." Queensland University of Technology, 2006. http://eprints.qut.edu.au/16267/.
Full textRobertson, Rachael. "Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation." Thesis, University of North Texas, 2013. https://digital.library.unt.edu/ark:/67531/metadc500005/.
Full textEngström, Jon. "Patient involvement and service innovation in healthcare." Doctoral thesis, Linköpings universitet, Kvalitetsteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-106661.
Full textDenna avhandling syftar till en mer patientcentrerad och effektiv sjukvård. Den bidrar till en strömning inom forskningen som menar att sjukvården kan förbättras genom en omdefiniering av patientrollen – från en roll som passiv mottagare till aktiv, samskapande aktör. Patienten kan ses som en resurs både i utförande av vården (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al., 2012; Nordgren, 2008) och inom utveckling och innovation (Bate and Robert, 2006; Groene et al., 2009; Longtin et al., 2010). Avhandlingen kombinerar sjukvårdsforskning (Anderson and Funnell, 2005; Nelson et al., 2002) med tjänsteforskning (Grönroos, 2006; Vargo and Lusch, 2008, 2004) i en forskningsansats som innefattar fyra vårdenheter och 68 patienter. Den utforskar tre aspekter av patientinvolvering och tjänsteinnovation. För det första undersöks konceptet patientinvolvering genom en omfattande litteraturöversikt av den empiriska forskningen på området. Översikten leder till en konceptuell modell för att beskriva patientinvolvering: vad dess förutsättningar är, vilka former av patientinvolvering som finns och vad patientinvolvering leder till. Avhandlingen diskuterar även begreppet värde och hur patienter kan samskapa värde, utifrån perspektiv inom vårdforskning och tjänsteforskning. För det andra föreslår avhandlingen en dagboksbaserad metod för att involvera patienter i tjänsteinnovation. Deltagande patienter skriver i denna metod ner sina ner sina idéer och upplevelser varje dag under två veckors tid. Mina kollegor och jag utvecklade metoden i samarbete med personal från de deltagande vårdenheterna och applicerade den på praktiken. Erfarenheterna från projektet och de deltagande patienternas bidrag användes för att utforska möjligheterna med patientinvolvering i utvecklingen av vården. Vi föreslår tre sätt att lära sig från det insamlade materialet: som direkta idéer till förbättringar; summerat till rapporter för att ge kvalitativ förståelse av andra kvantitativa mätningar; och enskilda patienters berättelser kan användas för att förmedla patientperspektivet i organisationen och mana till förändring. För det tredje undersöker avhandlingen patienters motivation att bidra till tjänsteinnovation, ett hittills outforskat område. Genom en analys av patienters bidrag och genom intervjuer med deltagare finner vi att patienter motiveras att delta av en rad olika anledningar, från ett behov av upprättelse till en glädje av att utföra aktiviteten. Deltagandet uppfattas som en social och meningsfull händelse. Patienter upplever psykiskt välbefinnande och stöd genom att delta, även om sjukdom kan vara ett hinder i deltagandet. Avhandlingen undersöker även hur de allra mest motiverade patienterna kan identifieras och inkluderas i tjänsteinnovation, detta inspirerat av lead user-metoden (von Hippel, 1986). Sammantaget utforskar avhandlingen patientinvolvering och tjänsteinnovation från nya perspektiv och bidrar därmed till våra gemensamma ansträngningar för att förbättra vården och patienters välbefinnande.
Memon, Ally Raza. "Management in collaborative and integrated healthcare service systems : concept and practice." Thesis, University of Edinburgh, 2015. http://hdl.handle.net/1842/21998.
Full textYip, Man Hang. "Healthcare product-service system characterisation : implications for design." Thesis, University of Cambridge, 2015. https://www.repository.cam.ac.uk/handle/1810/249205.
Full textYoung, Lisa. "iPawsome, LLC| A Healthcare Employee Well-Being Service." Thesis, California State University, Long Beach, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10839189.
Full textEmployee burnout has been a toxic concern in today’s American workforce. The prevalence of stress in the healthcare workplace is costing America billions of dollars and leading to medical errors, absenteeism, and turnover. Research indicates that human-animal bond provides physical, physiological, and psychological health benefits for professionals. This project will present the benefit of human-animal interactions (HAI) therapy in promoting the well-being in healthcare professionals. It will address services which will deliver to healthcare employees in the convenience of their workplace as well as educate the reader about the role animals play in humans’ lives. A combined minimal overhead cost and scientifically-proven health benefits of HAI, overall enhanced feelings of employee well-being and decreased animal abandonment are the strengths to this project. Finally, a discussion outlining the market, feasibility, legal and regulatory considerations and the proposal of financial analysis to deliver the project’s value with specific services from the human-animal interactions program.
Shukla, Nagesh. "Unwarranted variations modelling and analysis of healthcare services based on heterogeneous service data." Thesis, University of Warwick, 2012. http://wrap.warwick.ac.uk/49485/.
Full textKC, Binita. "ILLINOIS STATEWIDE HEALTHCARE AND EDUCATION MAPPING." OpenSIUC, 2010. https://opensiuc.lib.siu.edu/theses/256.
Full textEl, Enany Nellie. "Service user involvement in healthcare service development : knowledge, representativeness & the 'professional' user." Thesis, University of Nottingham, 2013. http://eprints.nottingham.ac.uk/14481/.
Full textAfrasiabi, Rad Amir. "Business process modeling in Web service-based healthcare systems." Thesis, University of Ottawa (Canada), 2009. http://hdl.handle.net/10393/28422.
Full textGombera, Peter Pachipano. "A risk management system for healthcare facilities service operators." Thesis, University of Derby, 2003. http://hdl.handle.net/10545/202349.
Full textBoström, Jonas. "Knowledge for Improving Healthcare Service Quality : Combining Three Perspectives." Licentiate thesis, Mittuniversitetet, Institutionen för kvalitets- och maskinteknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-40073.
Full textKhoo, Chow Huat Winston. "Internationalisation of private healthcare firms from Singapore." Thesis, University of Manchester, 2011. https://www.research.manchester.ac.uk/portal/en/theses/internationalisation-of-private-healthcare-firms-from-singapore(9ace1d62-009a-4a79-b23e-183d16984cd3).html.
Full textBRANDTER, TOBIAS, and TORBJÖRN KÖLZOW. "The combination of Lean and Service Design - development of a communication tool for healthcare services." Thesis, KTH, Maskinkonstruktion (Inst.), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-192522.
Full textIn healthcare today there is a constant struggle with inefficient work processes and tight monetary assets to meet the challenges that come with an aging population and the demands it puts on the health care system. In response to these problems, this thesis focused on improving working processes at a large hospital, in Stockholm Sweden, and solving the problems to achieve a higher time and cost efficiency while maintaining a high level of patient safety. Non-value adding activities during a surgical procedure at the central surgical department were identified after observation and interviews by combining Lean and service design methodology. Design solutions based on these activities were developed to improve the most problematic areas. During three work iterations the concepts was analyzed and improved. The final concept was a solution to improve communication between the department of anesthesia and recovery section. By implementing semi-automated communication in the IT system for operation planning the recovery room coordinator can do a preliminary bed allocation proactively, thus avoiding unnecessary telephone communication in care intensive situations. The bed allocation information is then displayed for the anesthesia department in the operation planning program Orbit and on a screen at the entrance to the recovery section. The study indicated positive results of the combination of Lean and service design. The usercentered development method created a strong support for the change towards Lean processes amongst the employees. The service design methodology proved useful in identifying and clarifying customer value. A potential weakness in adapting the user-centered method to other levels of Lean implementation was discussed in the study. The study does not provide a plug and play toolkit for the combination of Lean and service design. It rather provides a practical example for future studies on the subject.
Casteberg, Anna, and Emelie Hägglund. "Lean : En komparativ studie mellan Lean Service och Lean Healthcare." Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-9402.
Full textKervall, Fredrik. "Standards and Business Aspects of Service Oriented Architectures in Healthcare." Thesis, Blekinge Tekniska Högskola, Avdelningen för programvarusystem, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4801.
Full textGimenes, Douglas Almeida. "Lean Sigma Applications to Service Departments in the Healthcare Industry." OpenSIUC, 2011. https://opensiuc.lib.siu.edu/theses/591.
Full textJia, Hao. "A web application for Medasolution Healthcare Company customer service system." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2612.
Full textEngström, Jon. "Co-creation in Healthcare Service Development : A Diary-based approach." Licentiate thesis, Linköpings universitet, Kvalitetsteknik, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-78717.
Full textSugarman, Philip A. "A model of integrated healthcare governance." Thesis, University of Northampton, 2009. http://nectar.northampton.ac.uk/2716/.
Full textAllen, Susan. "Creating an integrated nursing team within primary healthcare : an action enquiry approach." Thesis, University of Leicester, 2005. http://hdl.handle.net/2381/27841.
Full textJohnson, Geoffrey Stuart. "Managed empowerment in the modernised National Health Service." Thesis, University of Sussex, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.341531.
Full textHadziabdic, Emina. "The use of interpreter in healthcare : Perspectives of individuals, healthcare staff and families." Doctoral thesis, Linnéuniversitetet, Institutionen för hälso- och vårdvetenskap, HV, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-14418.
Full textLee, Seung Yup. "Proactive Coordination in Healthcare Service Systems through Near Real-Time Analytics." Thesis, Wayne State University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10839804.
Full textThe United States (U.S.) healthcare system is the most expensive in the world. To improve the quality and safety of care, health information technology (HIT) is broadly adopted in hospitals. While EHR systems form a critical data backbone for the facility, we need improved 'work-flow' coordination tools and platforms that can enhance real-time situational awareness and facilitate effective management of resources for enhanced and efficient care. Especially, these IT systems are mostly applied for reactive management of care services and are lacking when they come to improving the real-time "operational intelligence" of service networks that promote efficiency and quality of operations in a proactive manner. In particular, we leverage operations research and predictive analytics techniques to develop proactive coordination mechanisms and decision methods to improve the operational efficiency of bed management service in the network spanning the emergency department (ED) to inpatient units (IUs) in a hospital, a key component of healthcare in most hospitals. The purpose of this study is to deepen our knowledge on proactive coordination empowered by predictive analytics in dynamic healthcare environments populated by clinically heterogeneous patients with individual information changing throughout ED caregiving processes. To enable proactive coordination for improved resource allocation and patient flow in the ED-IU network, we address two components of modeling/analysis tasks, i.e., the design of coordination mechanisms and the generation of future state information for ED patients.
First, we explore the benefits of early task initiation for the service network spanning the emergency department (ED) and inpatient units (IUs) within a hospital. In particular, we investigate the value of proactive inpatient bed request signals from the ED to reduce ED patient boarding. Using data from a major healthcare system, we show that the EDs suffer from severe crowding and boarding not necessarily due to high IU bed occupancy but due to poor coordination of IU bed management activity. The proposed proactive IU bed allocation scheme addresses this coordination requirement without requiring additional staff resources. While the modeling framework is designed based on the inclusion of two analytical requirements, i.e., ED disposition decision prediction and remaining ED length of stay (LoS) estimation, the framework also accounts for imperfect patient disposition predictions and multiple patient sources (besides ED) to IUs. The ED-IU network setting is modeled as a fork-join queueing system. Unlike typical fork-join queue structures that respond identically to a transition, the proposed system exhibits state-dependent transition behaviors as a function of the types of entities being processed in servers. We characterize the state sets and sequences to facilitate analytical tractability. The proposed proactive bed allocation strategy can lead to significant reductions in bed allocation delay for ED patients (up to ~50%), while not increasing delays for other IU admission sources. We also demonstrate that benefits of proactive coordination can be attained even in the absence of highly accurate models for predicting ED patient dispositions. The insights from our models should give confidence to hospital managers in embracing proactive coordination and adaptive work flow technologies enabled by modern health IT systems.
Second, we investigate the quantitative modeling that analyzes the patterns of decreasing uncertainty in ED patient disposition decision making throughout the course of ED caregiving processes. The classification task of ED disposition decision prediction can be evaluated as a hierarchical classification problem, while dealing with temporal evolution and buildup of clinical information throughout the ED caregiving processes. Four different time stages within the ED course (registration, triage, first lab/imaging orders, and first lab/imaging results) are identified as the main milestone care stages. The study took place at an academic urban level 1 trauma center with an annual census of 100,000. Data for the modeling was extracted from all ED visits between May 2014 and April 2016. Both a hierarchical disposition class structure and a progressive prediction modeling approach are introduced and combined to fully facilitate the operationalization of prediction results. Multinomial logistic regression models are built for carrying out the predictions under three different classification group structures: (1) discharge vs. admission, (2) discharge vs. observation unit vs. inpatient unit, and (3) discharge vs. observation unit vs. general practice unit vs. telemetry unit vs. intensive care unit. We characterize how the accumulation of clinical information for ED patients throughout the ED caregiving processes can help improve prediction results for the three-different class groups. Each class group can enable and contribute to unique proactive coordination strategies according to the obtained future state information and prediction quality, to enhance the quality of care and operational efficiency around the ED. We also reveal that for different disposition classes, the prediction quality evolution behaves in its own unique way according to the gain of relevant information. (Abstract shortened by ProQuest.)
Altintakan, Umit Lutfu. "Design And Implementation Of Semantically Enriched Web Services In The Healthcare Domain." Master's thesis, METU, 2004. http://etd.lib.metu.edu.tr/upload/12605696/index.pdf.
Full textGallagher, Martha S. "The Impact of an International Healthcare Mission on Participating Healthcare Professional Students." University of Toledo / OhioLINK, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1083527751.
Full textVassen, Ansuya. "Determining and improving the level of service quality at International Healthcare Distributors." Thesis, Port Elizabeth Technikon, 2002. http://hdl.handle.net/10948/82.
Full textNamana, Subhadra, and Sanar Al-Dori. "Healthcare Management : Measuring patient satisfaction of service quality in Swedish dental clinics." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-37082.
Full textRust, Tom. "Dynamic Analysis of Healthcare Service Delivery: Application of Lean and Agile Concepts." Digital WPI, 2013. https://digitalcommons.wpi.edu/etd-dissertations/456.
Full textAndrews, Kathy M. "Best practices to establish successful mobile health service in a healthcare setting." Thesis, Pepperdine University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10251009.
Full textAlternative healthcare programs have been steadily flooding the health care market, with the most notable being mobile health. Mobile health, more popularly known as mHealth, is expected to generate upward of $59 billion dollars. This is astonishing, considering the mHealth market is still in its infancy as an alternative healthcare model. Still, there are over 100,000 mHealth smartphone applications and platforms on the market. The concept of offering affordable medical services that are accessible to anyone, at any time and in any place appeals to the mission and purpose of healthcare organizations. However, a large number of the studies and publications on mHealth are associated with the technologies behind mHealth and provide very little information on the practices and challenges associated with implementing mHealth, especially within a medical facility. For this reason, it was important to learn from executive health IT professionals who have successfully implemented mHealth services within the US healthcare system. Accordingly, the purpose of this study was to identify the practices used and challenges faced by CIOs in implementing mHealth technologies. The study also obtained recommendations CIOs believe are associated with successful mHealth services.
This was a qualitative study that used a phenomenology lens focused on the viewpoint of CIOs and the growing phenomenon of mHealth as a part of the U.S. healthcare system. This approach allowed the research to obtain data on the lived experiences of seven CIOs through semi-structured interviews who were identified as top experts by Becker Hospital Review publications. The analysis of their experiences revealed 13 best practices for mobile health implementation. The findings in this study aimed to identify how mHealth services could expand access to medical services by outlining key considerations and resources required for successful implementation.
Heller, Rebecca Lily. "No missed opportunity : expanding sexual healthcare provision beyond current service delivery models." Thesis, University of Edinburgh, 2018. http://hdl.handle.net/1842/28997.
Full textKwon, Junhyuk. "The Effect of Value Co-creation and Service Quality on Customer Satisfaction and Commitment in Healthcare Management." Thesis, University of North Texas, 2015. https://digital.library.unt.edu/ark:/67531/metadc804961/.
Full textWillems, Sharon A. "Employee satisfaction and its affects (sic) on customer service in a healthcare facility." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005willemss.pdf.
Full textHouser, Kurt J. "Personnel planning in the Medical Service Corps : a training guide for healthcare executives /." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1996. http://handle.dtic.mil/100.2/ADA324958.
Full textThesis advisor(s): James A. Scaramozzino, Steven R. Lamar. "December 1996." Includes bibliographical references (p. 81-83). Also available online.
Marufu, Masiya Passmore Alex. "ICT-based innovation using service dominant logic in healthcare : a design thinking perspective." Thesis, University of Pretoria, 2017. http://hdl.handle.net/2263/64294.
Full textThesis (PhD) - University of Pretoria, 2017.
Informatics
PhD
Unrestricted
YE, LIANG-HONG, and 葉亮宏. "Mobile Indoor Healthcare Service System." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/nzg678.
Full text崑山科技大學
電腦與通訊研究所
104
Along with the development of mobile communication and smart handheld devices, wearable devices are honored as the important technology for next generation. The emergence of the concept of M-Health has changed people’s idea towards healthy life; to enable people to quickly know their health condition and avoid accidental injuries caused by bad physical condition, this study bases on indoor positioning combining with wearable devices to develop a mobile health promotion system; this study develops an integrated health promotion system which enables users to obtain real-time health information; when emergent accidents occur, this system enable users to know their current location and provide location-based services such as indoor positioning and route guidance; in addition, this system enables surrounding service user’s to monitor the user’s health condition and exercise habit, providing health inquiry service. Meanwhile, it enables users to wear in everyday living and measure all physiological parameters, assisting users to know their personal physical condition and promoting physical health.
Chen, Shiuh-Bin, and 陳旭彬. "The Study of Business Model for ICT-assisted Healthcare Service Companies : Remote ICT-assisted Healthcare Service." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/54gh42.
Full text國立交通大學
管理學院高階主管管理碩士學程
101
It is evitable that Taiwan is soon approaching an ageing society, with a projected ageing population (65 years or older) accounting for 13.67% of the total population by 2017. Coming with this trend is the market demand for products and services to meet the needs of these relatively wealthy retirees, hence creating a unique niche and business opportunity that must not be overlooked. To properly address the health and ageing issues, the Government of Taiwan has announced corresponding policies and programs. The industrial, governmental and academic sectors have also been aggressively planning and developing a friendly and effective service platform to enable a sound business environment with high functionality. ICT-assisted remote healthcare services undoubtedly meet this need, therefore sparking a worldwide effort on research and development of innovative products and suitable business models. This paper is to study the business model of ICT-assisted health care service companies – targeting at ICT-assisted remote healthcare services. Major subjects under the study are: Review of international policies and plans on healthcare of ageing society Integration of ICT technology and healthcare service industry Investigation of business model for remote ICT-assisted healthcare services In this study, it is found that, despite of the governmental effort in promoting remote healthcare services, the program has not been widely practiced yet. Experts have attributed the reasons as follows: Inadequate national system (abuse of labor medical care system, uneven retirement annuity, restrictions of medical regulations) Concept of remote healthcare not being widely accepted Less-than-easy operability of technology-based service products Unsure profit model resulting from problems of fee collection and pricing As a result, many companies opted to discontinue their effort in business development and services, after failing to secure a profit model and suffering from a long-term loss. Nevertheless, few companies are still active in this emerging business and there is a sign of business growth at this moment, hence warranting a further study and assessment of a feasible business strategy. An in-depth research reveals that, ICT-assisted remote healthcare represents an innovative technology-based service, which requires a horizontal split of work and vertical integration among different industries. In addition to the development and commercialization of performance-oriented ICT technologies, there is a need to incorporate other considerations, so as to ensure a complete product framework and a successful business model. In other words, a full integration of technology and service will necessitate the reflection and planning of an innovative business model which takes into account of both entrepreneurial and social values. Such a model should include the following aspects: Humane services – a care-oriented business model with continual innovation strategy Entrepreneurial value-chain initiative – value sharing with society and action plans Measures to match the governmental policy on health promoting for ageing population That is to say, within the overall guideline of ensuring a short and long-term profitability, an enterprise needs to take an integrated approach towards establishing a key resource and flow system for value-added product services. During this study, an innovative business model for remote healthcare has been developed, based on Clayton M. Christensen’s “Reinventing Your Business Model” and Michael E, Porter’s “Creating Shared Value”, and verified against the case of a successful remote healthcare company. Company visit and expert interviews have been conducted. The results have confirmed our proposed business model for ensuring a successful remote healthcare operation. It also indicates that remote healthcare business is promising, but a comprehensive thinking and approach is a must for this industry. Continual product and service innovation to meet the dynamic needs of the clients has to go hand in hand with the corporate strategy of coping with the change of the social environment, to ensure the corporation’s economic profitability. This study suggests that, the remote healthcare industry has proven to be successful in advanced countries and the aged population enjoys a technology-enhanced healthcare service. However, the same has not been observed in Taiwan. It is our belief that, the lack of a comprehensive and integrated thinking as well plan on the side of both the industry and government is perhaps the stumbling block to its further growth. While aware of the potential business opportunity, there has no real effort in offering a value-added remote healthcare product and service. The community in general is insensitive to the benefits that technology-based healthcare products bring, particularly with respect preventive medical care. Rather, the ageing population still chooses to visit the clinics and hospitals when in illness. The remote healthcare for the ageing population triggers an interaction and value-sharing among the individual (aged people), family and community; government’s medical care resources, health and welfare policy; humane consideration and experience of technology-enhanced products; business model of cooperative industries and service platform. This indeed reflects a complex eco-system and business model. It is for this very reason that the government as well as the industry need to recognize the complexity of the involved issues, and work together to find a solution to resolve the hidden policy and resources problems. On the matter of policy, the government is recommended to make timely adjustments to the health promotion measures, set up necessary software and hardware systems to suitably care and relive the aged people, and revamp the relevant acts and regulations to facilitate the operation and growth of the healthcare industry for the aged population. Examples include: promotion and implementation of long-term care insurance, reasonable adjustment of remote medical care acts and regulations. As for the healthcare industry, it is highly suggested that a full spectrum of aspects must be considered and integrated, to consolidate the resources of different industries and service sectors. This full service and value sharing industry must weigh in the following business elements at the same level, including: technologies and services; individual as well as family and community; business profit and social benefits. This study concludes that, with the appropriate governmental support and regulatory adjustments, a suitable strategy for ICT-assisted remote healthcare needs to be built upon a core corporate value chain tied to social benefits, so as to plan a value-sharing business model, and design a short and long-term revenue-profit model considering the factors of individuals as well as the society
HSIU-LI, CHEN, and 陳秀麗. "The Impact of Different Healthcare Provision on the Prison' Healthcare service." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/78905329623343163937.
Full text臺中健康暨管理學院
健康管理研究所
93
Abstract The purpose of this study was to investigate (1) prisoners’ satisfaction of health care quality provided by different correctional institutes and (2) the influenced factors associated with their satisfaction. Importance-Performance Analysis (IPA) was employed to investigate the health care services which needed to be improved urgently by correctional institutes. The study populations were the prisoners in nationwide correctional institutions in Taiwan. Correctional institutions were separated into five levels according to the types of health care services, scopes and regional distributions. Nine correctional institutions were selected using stratified random sampling method. A total of 1893 prisoners were included as the studied samples in this study. Among the six characteristics of health care services, “accessibility,” “comprehensiveness,” “appropriateness,” and “continuity” serviced were treated as the dimensions to evaluate health care quality. The descriptive statistics showed the prisoners’ characteristics; bivariate analysis explored the differences between prisoners’ satisfaction of different health care services and the percepts of their importance; linear multiple regression analysis was used to investigate the factors associated with the prisoners’ satisfaction of different types of health care services; finally, IPA was employed to find out the health care services which needed to be improved urgently. The results showed that the prisoners from different scopes of correctional institutions were significantly different in terms of the health care satisfaction and the percepts of their importance. Regression analysis indicated that the following factors had great impacts on prisoners’ satisfaction, such as (1) prisoners’ personal characteristics (age and education level), (2) health status (major/injured illness and chronics disease), (3) experiences of health care services (monthly expenditures of medication and monthly out-of-pocket fees for health care services), and (4) different health care services. In the light of difference types of health care services, the affiliation of hospitals had the greatest impact and followed by the percentage of out-of-pocket fees for health care services. In addition, the results of IPA analysis indicated that the top three health care services that the prisoners most satisfied with were “environmental hygiene,” “attitude/courtesy of hospital staffs,” and “attitude of physician’ consolations.” With respect to the percept of the importance of health care services, “the effect of medication,” “disease explanation,” and “the continuous trace of health care services provided by the correctional institutions” were prisoners’ primary concerns. Subjects also reported that the health care services which needed to be improved urgently were “the subsequent consultation provided by the correctional institutions after hospitalization” and “continuity.” Based on the result, this study provided the followings suggestions to the administration and fieldwork practice. The suggestions were (1) to establish the specific health care policy and responsibility for the provision of comprehensive health care service network, (2) to integrate health care resources for supporting the health care services between society and correctional institutions, and (3) to promote of the health care services model of Taichung prison Pei-te hospital. For the fieldwork application, the suggestions were (1) to build up prisoners’ medical history referred to the disease categories of Bureau of National Health Insurance (BNHI) dataset, (2) to establish the standard of medical expenditures specifically for out-of-pocket fees for medical services and medication, and (3) to reinforce of the continuity of prisoners’ health care services and to reach the goal of patient-focused health care services. Keyword : Correctional institution, Prisoner, Types of health care services, Quality of health care services, Satisfaction of health care, Importance - Performance Analysis
Tsai, Jum-wei, and 蔡君瑋. "Consumer’s Preference in Mobile Healthcare Service." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/20733381649543354954.
Full text義守大學
企業管理學系碩士班
97
The importance of health management issues is increasing to the general public while the appearing status of aging population, increasing chronic disease, health knowledge and action to improve the development of communication technologies. Hospital in home and abroad, the preservation of the industry, telecommunication, mobile phones and related systems, such as equipment manufacturers have to invest in the industry, and actively develop actions related to mobile health management services, hope to have mobile management services to the health of the business opportunities that arise. Next to the skin through the action of people provided a mobile health management services to the public can easily grasp and manage their own health. Analysis and summary of this study was provided by domestic and foreign business operation and mobile health management services, the use of network analysis to explore the Taiwan region in patient with chronic disease patients with mobile health management services for the operation of the preferred, and consumers to further explore the service delivery model for the view and price. The results of this study pointed out that both the chronically ill or non-action preferences in patients with chronic disease and mobile health management services and service models are consistent. Services preferred action cases were mobile health management, mobile health education and counseling and mobile pharmaceutical operation security. Preferred mode of service interaction patterns were, storage and upload, storage. Consumer Mobile Health management services to the preference between the price of 101-500 million, preference to pay a one-month pay cycle Research data point out that though the Taiwan operations of local public mobile health management for the knowledge not yet universal, but the demand has already existed.
Huang, Shih-Pei, and 黃世貝. "Business Models of Innovative Healthcare Service." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/13754362025493753938.
Full text國立臺灣大學
高階公共管理組
97
An aging population accompanied by the global trend of declining birth rates result in many industries facing a structural change. Its impacts on the expansion of need of medical and health services are facing shortage of supply-side pressures. Therefore, it subsequently squeezed out the demand for innovation in healthcare services and industry. Innovation of healthcare is by the way of re-examining the public health needs, identifying unmet health needs of valuable lives, especially in the existing medical institutions incapable of care to demand, followed by integration of health care, information and communication technology, long-distance healthcare call service, physiological measurement devices, user interface, and customer service processes such as cross-cutting health professional''s innovative business model, and then to provide cost and market price expected to serve different market segments and strata of customers. Innovative healthcare care industry has been the life cycle of many "innovators" to enter the "early adopters", but has not yet entered the "early majority" stage. At the current stage, many entrepreneurs try to operate a direct "B2C" model, but generally encountered difficulties in rapidly achieving market share, of which the phenomenon that the people have not been able to accept the price more than that people questioned the value of health services is the major factor. Therefore, in the real entry into the "early majority" stage, "B2B2C" model into the proper market segmentation is the key to success. Analyzing the market segments, the strategy of from medical institutions, business community, community, home, and then to action groups, is currently the reasonable market development strategy. Innovative healthcare service operators are required to integrate cross-cutting health care professional and processes, the establishment of different market segments with a flexible operation of the core competencies, including integration of the medical profession, the information and communication technologies, long-distance voice services, medical equipment, and customer service professionals, being the key of core competencies. The development strategy of innovation in healthcare services is how to develop brand and original service management, and to establish strategic partnerships, including medical, industrial, academic, and insurance institutions. Taiwan''s medical quality, operational efficiency and service exquisite degree of advanced countries such as the United States, Europe, and Japan, is the leading position in the Chinese living region, and therefore most have the opportunity to create health services brand. On the other hand, original service management is the model to enter the mainland or other countries, but the search for suitable strategic channel partners will be the key. Competitive advantage lies in how the layout of market positioning, and the implementation of the five executive factors, including integration of force (streaming systems, devices, interfaces, and services), research and development force (service management, hardware and software specifications, value-added services, innovation mode) , the bargaining power (cost control, economies of scale), original service management force (strategic partners, strategic channels) and brand strength (indicator of operating performance, corporate image marketing, corporate social responsibility). Proper positioning of market segments, well-planned recruitment and layout of capital and resources, and the implementation of executive factors are the key to success of innovative healthcare services.
Colon, Jorge. "Service pricing for the healthcare professional." 2021. http://hdl.handle.net/10757/657213.
Full textEl primer FIE de la UPC es un espacio de docentes para docentes, en donde se compartirán las estrategias innovadoras de aprendizaje que se han venido aplicando en los últimos meses de educación online. Es una oportunidad para intercambiar conocimiento, seguir aprendiendo y atrevernos a innovar como parte del proceso de enseñanza y aprendizaje.
Lochab, Rahul. "Service Innovation Framework In Complex Healthcare System." Thesis, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-44589.
Full textLin, Chi-Chang, and 林繼昌. "Create Value of Orthopedic Healthcare: Business Model of Integrated Orthopedic Specialist Healthcare Service." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/95635359529680531501.
Full text國立臺灣大學
高階公共管理組
96
In the past decades, as the explosion of medical knowledge and progress of biotechnology science, the well-trained medical specialists are widely welcome and popularized, but the segmentation and discontinuity of specialist healthcare also demonstrate their weakness in treating the patient as a whole person rather than a specific organ system. Nowadays for the shortage of payoff system, many new or advanced healthcare items innovated especially by most medical specialists are denied by the insurance payer that patients should pay by themselves if they stick on the treatment. This promotes the development of specialist practice in public for maintenance of their economic level. With the balance of benefit of the general and specialist practice, integrated specialists service targeting the value of the patients might become a future mode of healthcare for their adequate population and excellent quality. This will be started with the integrated orthopaedic specialist practice. Before the implementation of integrated specialist practice, some concepts of healthcare service should be updated. The traditional medical mission for healthcare personels may be shift to value-added healthcare service industry. The idea of consumption health service has to be built up in addition to prerequisite medical service. The mystery of medical treatment should be released in a transparent, systemic format for health personels to follow. In order to achieve economic volume, the manpower type of market is to be replaced by the capital market through standard procedure in diagnosis and treatment with the aid of advanced modern informative technology. In addition to the core business of healthcare service for the patients who come to seek help from orthopedist specialists, there are many concerns before and after the management in the orthopedic healthcare value chain system. The business model of integrated orthopedic specialist practice service is to link all the possible niche market to create the value of the patients based on their points of view. In order for the avoidance of further bone trauma or disease, one should promote his status of health through delivery of medical knowledge, diet and healthfood prescription and participating in physical exercise and sport activity. In the post-orthopedic management healthcare, physical and occupational therapy is the golden link in this value chain to restore the functional loss. There are a lot of paramedical industry in supplying the materials, instruments and facilities in the orthopaedic service value chain. For the compensation of inadequate pay from the insurance, it is an opportunity to build up a new integrated healthcare system aiming for creation of patient value. By way of vertical integration of the healthcare value chain including sports, diet and health food for the health status and physical therapy after management, it will make a lock-in effect for the customers and the entry barrier for the competitors. The implementation of this integrated healthcare model comes from a setup of an agency service for the customers with orthopedic complaints and problems and an internet healthcare information system with web 2.0 format in data acquisition and a medical problem consulting service station in real world. The practice will start with one single disease or function disorder such as osteoporosis or inadequate height for the public. Its key success factor lies on the complete and consequent serial evaluation of patient’s body and function by way of intimate IT and software system. The fulfillment of integrated practice idea of medical specialists is not a step but a long way to go with interdisciplinary connection and cooperation. The ideal clinical practice network is achieved by re-integration of each integrated subunits of specialists practice in each special field. Its success will depend on the interconnectivity of the patient information and medical technical knowledge in the net for the prospect of value driven healthcare.
Chen, Eric, and 陳達元. "The study growth strategy for healthcare service business:the case study of Excelsior Healthcare Group." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/33278962610731533585.
Full text國立政治大學
國際經營管理碩士班(IMBA)
97
ABSTRACT Taiwan government in March of 2009 announced that six emerging industries have been specially selected for intensive development. They were biotechnology, medical care, green energy, quality agriculture, cultural creative and tourism. ”Biotechnology Takeoff Package” was firstly launched on March 26. This package is expected to bring Taiwan’s biotechnology and medical service environment to international standards, and rapidly making it “trillion dollar industry.” However, resource is limited. Compared to other technology advanced countries such as America and Japan, Taiwan owns less population, smaller size economy and rather limited nature resources. How should Taiwan develop its specially selected industries? What would be the best strategy for Companies interested in entering these selected industries? The aim of this study is to explore the growth strategy of medical services related companies and to conclude with some useful suggestions for Companies interested in entering biotechnology and medical service industry. This paper uses a case to observe the growth path of medical service industry. The author collected the data relating to the case company from its annual reports and various periodicals, and then applied theories of growth aiming to conclude the successful strategies made by the company. The current study chooses the largest dialysis treatment services company in Taiwan, the Excelsior Health Care Group, as the case study subject. During its twenty-one-year development history, the Group has been growing through vertical and horizontal integration and entering joint ventures with diversified businesses, such as cosmetics medicine, long-term health care, pharmaceutical logistics services and various clinical services such as dental and eye clinical services. The growth strategy of the group can be decrypted in the models of “Resource Based View”, “Core Competence Theory” and “The Boston Matrix.” This research concludes that the company has made several successful strategies including (1) using financial leverage to gain sufficient funding to sustain its investment in new businesses, (2) basing its original core competence and development related to other core competencies, (3) extensively entering into joint ventures with partners when exploring new business.
Wu, Wen Chin, and 吳文智. "Design of Drug Safety Service for Personal Healthcare." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/14494190225453680458.
Full text長庚大學
資訊管理學系
99
In the last hundred years the medical technology has advanced rapidly and the medical environment has improved a great deal, and the death rate consequently plummeted. As people live longer, the aging society began to experience increased medical expenses which, in turn, has become the primary burden to advanced nations around the world. The biggest component in the medical expenses today is associated with the treatment and care of patients with chronic illnesses. The treatment of chronic patients is mostly through applying drugs, and the interaction among drugs as well as the physiological characteristics of patients may cause undesirable side effects. Patients also may have misconceptions in drug applications. They purchased over-the-counter drugs or they go to a number of doctors for treatment simultaneously, causing the fragmentation of their medical information, which increases the risk of undesired drug interactions, not even mentioning the waste of resources on unused or wrongly used medicines. This research attempts to increase the drug safety through designing a patient-centered drug information system. Using existing standards to integrate the drug-usage information between different hospitals. We also provide personal drug records through cloud service to let user confirm the information easily, so that we can compare the information we saved with the medication safety system instantly. To identify the exclusive medicine and finally return it through a general user interface to medical institute which is need of complete drug usage information. Forming a overall drug safty condition for the patients. This study implements SOA (Service-Oriented Architecture) and develops modular service component for quick response to system changes.
Ogunduyile, O. Oluwagbenga. "Integrating wireless body area networks with web services for ubiquitous healthcare service provisioning." 2013. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001110.
Full textThis dissertation reports on a prototype implementation of an architecture that seamlessly integrates Wireless Body Area Networks with Web services for ubiquitous healthcare service provisioning. The prototype ubiquitous monitoring system proactively collects body physiological signals of remote patients to recommend diagnostic services. The technologies that are based upon Wireless Body Area Networks and Web services can provide ubiquitous accessibility to variety of services by allowing distributed healthcare resources to be massively reused. This contributes to improving quality of healthcare services and shields individuals from physically moving to locations where healthcare services are provided, except in a critical situation. In addition, the technology can reduce costs of healthcare services by allowing individuals to remotely access services to support their healthcare. Especially our system is designed for ubiquitous monitoring of elderly and patients in recovery (or rehabilitation). The Wireless Body Area Networks - Web services architecture is at crossroad of embedded engineering of hardware, software and networking protocols. Testing of the prototype was carried out on enthusiastic volunteers and it has shown to be an efficient, reliable and support state-of-art service provisioning of ubiquitous healthcare monitoring in health sector.
Tung, Yu-Wei, and 童羽薇. "An Investigation on How to Apply Design Thinking to Innovative Healthcare Service —A Case of Healthcare Service Innovation in Tele-Health." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/9x437p.
Full text國立臺灣大學
商學研究所
104
As technology improves, most industries transit gradually and customers’ needs also change constantly with the improvement of technology. To catch up on the speed of changing needs, modern corporations keep pursuing innovation and believe in the word of ‘ innovate or perish‘. Design Thinking is arising from this generation background. Using the core value of ‘human center’ to discover insight and reach the goals of innovation or improvement by systematically innovative methods and steps. Recently, technology of tele-healthcare has been gradually developed in Taiwan. Although we have the forth-generation tele-healthcare service, which can provide synchronous data analyzing function and high level of integration of patients’ care structure, tele-healthcare in Taiwan still need to be fine-tuned. Therefore, in this study, we will begin from ‘patient’s center’ and investigate the insight of service experiences of early users. At the meantime, we will conclude the constraints as well as possibilities of applying Design Thinking to innovative healthcare service. First, we synthesize the information of Design Thinking and Service Design methodically in order to get familiar with the methods and tools used in Design Thinking. Then we choose a hospital as our research target and finish one round of diverge and converge stage. Following the result of converging, we propose four recommendations to different parts, which are promotion, medical profession, tele-healthcare device, and case manager. In the end, we find that Design Thinking can exactly help us connect with interviewees and make them share their view or experience spontaneously, and develop insight as well. Meanwhile, there are some constraints such as differences between nature of medical service and general service. Besides, the law and regulations also become difficulties when we want to use Design Thinking methods to discover users’ insight.
TSAI, SHU-YI, and 蔡淑宜. "Exploring the Perception of Healthcare Service Quality on the Technician for Caring Service." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/9cu99y.
Full text嘉南藥理大學
醫務管理系
105
In order to cope with the urgency of aging in Taiwan, the demand for technician for caring service is also increasing rapidly. However, the relevant research on nursing staff at home and abroad is obviously inadequate. As a professional and long-term care work has certain degree of specificity and complexity in the provision of health services to meet the needs of service users in the process, service users in the service quality satisfaction is the most concerned about the relationship with the technician for caring service, that is, to take care of service and service The relationship between the quality of the service will affect the quality of the service, so from the service users’ point of view to understand the feelings of receiving care services. And whether the institutional units have the ability to improve service quality and the use of service providers to establish a good interactive relationship between the various units to enhance the competitiveness of one of the important factors. Based on the service quality model, this study aims to explore the current situation of the quality of care services and how to improve the quality and cognitive quality of service providers and how to improve and improve the quality of care services.In this study, the service quality model of P.Z.B. was used as the theoretical framework, and the method of SERVQUAL scale and the degree of attention and performance analysis (IPA) was used as the tool to measure service quality in this study, and the service users were informed about the service and the status quo. This study discusses the current situation of service users' service quality and performance, and obtains the conclusion after the questionnaire survey by the organizations, nursing home and community. The results of this study show that the level of service quality of service users perceived the reliability, reactivity, assurance, empathy, tangibility and reliability are the most influential elements of overall service quality. The average of which is between 4.34-4.62, with the highest level of awareness that "I am comfortable with the caregiver of the caregiver and which ensures the safety of the case", "I have a sense of awareness of the caregiver's ability to assist in case activities and sports" lowest. Service users perceive the quality of service satisfaction in terms of reliability, assurance, reactivity, empathy, tangibility, "reliability" is the overall service quality of the most influential facets, the quality of service The average is between 4.07-4.26, with the highest level of awareness that "I am comfortable with the caregiver of the caregiver and which ensures the safety of the case", "I have the lowest level of perception that the caregiver can assist in case activities and sports." Perceived service quality will be significantly different due to the personal attributes of service users and caregivers; service quality is a key facilitator of job satisfaction, with a number of organizational attributes affecting both. P.Z.B. The quality of service quality, such as "tangibility", "reliability", "reactivity", "guarantee" and "empathy", affect the quality of customer perceived service. There is a positive and significant impact on the importance and satisfaction of customers in expecting and perceiving service quality. Among them, the reliability, assurance and reactivity of a significant level. Attention and satisfaction of the complex regression model also has statistical significance, service quality represents a professional. Each unit can measure the quality of the service in order to achieve overall satisfaction.