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Academic literature on the topic 'Health facilities Complaints against Victoria'

Author: Grafiati
Published: 10 December 2022
Last updated: 28 January 2023

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Journal articles on the topic "Health facilities Complaints against Victoria"

1

Kennedy, Katherine, and John Bowblis. "DOES HIGHER WORKER RETENTION BUFFER AGAINST CONSUMER COMPLAINTS? EVIDENCE FROM OHIO NURSING HOMES." Innovation in Aging 6, Supplement_1 (November 1, 2022): 285. http://dx.doi.org/10.1093/geroni/igac059.1136.

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Abstract This study examined the relationship between nursing home (NH) quality using consumer complaints and certified nursing assistant (CNA) annual retention rates among Ohio freestanding NHs with complete data (n = 691). Core variables came from the 2017 Ohio Biennial Survey of Long-term Care Facilities and CMS Automated Survey Processing Environment Complaints/Incidents Tracking System. Four quartiles were created to compare NHs on their CNA retention rates: low (0-48%), medium (49-60%), high (61-72%), and very high retention (73-100%). Negative binomial regressions were estimated on total, substantiated, and unsubstantiated counts of allegations and complaints. All regressions controlled for facility and county-level factors and clustered facilities by county. Controlling for other factors, NHs in the top 50% (high and very high) of retention received 1.92 fewer allegations than those in the bottom 50%, representing a 19% difference; this trend was significant and negative across all outcomes. Using quartiles revealed a non-linear pattern: high retention NHs received the fewest number of allegations and complaints. The difference between high and low retention on total allegations, substantiated allegations, and unsubstantied allegations were 33% (3.73 fewer), 34% (0.51 fewer), and 32% (3.12 fewer) respectively. Unexpectedly, very high retention NHs received more unsubstantiated allegations than high retention NHs controlling for other variables. Research, policy, and practice efforts are critical to increase CNA retention for better consumer experiences by substantively improving CNA job quality through career advancement, high wages, and benefits. Given some turnover is desirable, effective strategies for recruitment are also needed.
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Kennedy, Katherine. "Is Higher Nurse Aide Retention Associated with Fewer Nursing Home Allegations and Complaints?" Innovation in Aging 5, Supplement_1 (December 1, 2021): 845. http://dx.doi.org/10.1093/geroni/igab046.3091.

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Abstract Consumer voices are often left out from assessments of nursing home (NH) quality. For this reason, consumer allegations and complaints against nursing homes were studied in relation to facility rates of nurse aide retention. Analyses involved means and frequencies, correlations, ANOVAs with Tukey correction to examine the independent and dependent variables (N=690). Four quartiles of retention were created. In the final models, medium, high, and extremely high retention facilities are compared to the low retention facilities. Negative binomial regressions were estimated on total, substantiated, and unsubstantiated counts of allegations and complaints. All regressions controlled for the same characteristics, including nurse aide empowerment, consistent assignment, administrator turnover, director of nursing turnover, average age of residents, and percent female. The correlation between retention and the dependent variables was negative and statistically significant (r=-0.11, p<.01). The ANOVAs showed that high retention NHs (61-72%) received significantly fewer allegations than low (0-48%) and medium (49-60%) retention NHs; they also received fewer unsubstantiated allegations, and fewer complaints, both substantiated and unsubstantiated. After controlling for other variables, each retention group was significantly related to having fewer allegations and complaints compared to the low retention NHs. Notably, high retention NHs received between 29 and 35% fewer allegations and complaints of all types. Unexpectedly, extremely high retention NHs had more allegations, complaints, and unsubstantiated allegations than high retention NHs. Policy and practice have a role to promote nurse aide retention, improve job quality, and ensure adequate support for this critical, in-demand workforce.
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Hadiyati, Hadiyati. "Kualitas Pelayanan BPJS Pada Klinik Di Kota Pekanbaru." Jurnal Daya Saing 1, no. 1 (February 15, 2015): 99–109. http://dx.doi.org/10.35446/dayasaing.v1i1.14.

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Abstract: Abstract: Ministry of Social Security Agency (BPJS) is the Social Security Agency established by the government to provide for Public Health Insurance, National Health Insurance (JKN) is a public health program to realize the health services in accordance with medical needs. BPJS Health Care not for all Indonesian people. Public complaints against the service based on the results of the study proved to be due for service procedures that are less well applied and also because of the service provided is not using the right people and facilities are also incomplete, although the specified low cost but not efficient in making the community recover of the disease. Keywords: Quality of Service, BPJS
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4

Adler, Mareike, Sylvie Vincent-Höper, Claudia Vaupel, Sabine Gregersen, Anja Schablon, and Albert Nienhaus. "Sexual Harassment by Patients, Clients, and Residents: Investigating Its Prevalence, Frequency and Associations with Impaired Well-Being among Social and Healthcare Workers in Germany." International Journal of Environmental Research and Public Health 18, no. 10 (May 13, 2021): 5198. http://dx.doi.org/10.3390/ijerph18105198.

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Social and healthcare workers are at high risk of experiencing sexual harassment in the workplace. Although sexual harassment is detrimental to people’s well-being, only a few studies have systematically investigated social and healthcare workers’ experiences of different forms of sexually harassing behaviors by patients, clients, and residents in Germany. This study aimed to address this gap by determining the prevalence rates and frequency of nonverbal, verbal, and physical sexual harassment by patients, clients, and residents against social and healthcare workers. In addition, we examined the associations of sexual harassment with workers’ well-being and described employees’ awareness of offers of organizational support for sexual harassment prevention and aftercare. Data were collected from n = 901 employees working in a total of 61 facilities, including inpatient and outpatient care, psychiatric facilities, hospitals, and facilities for persons with disabilities. While the prevalence, frequency, and predominant forms of sexual harassment differed across sectors, the results indicated that nonverbal, verbal and physical sexual harassment were highly prevalent in social and healthcare work, with both men and women being affected. Furthermore, we found that sexual harassment was positively related to impaired well-being (e.g., depressiveness and psychosomatic complaints). In terms of support offers for sexual harassment prevention and aftercare, we found that approximately one-third of social and healthcare workers were not aware of any offers at their facilities. In addition to highlighting the problem of sexual harassment by patients, clients, and residents in social and healthcare settings, this study provides recommendations for the development of interventions and suggests several avenues for future research.
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Funmilayo, Oluwatuyi Mayowa. "The Factors Militating Against Effective Medical Record Documentation. A Case Study of Ekiti State University Teaching Hospital Ado Ekiti." International Journal of Innovative Science and Research Technology 5, no. 6 (June 25, 2020): 247–52. http://dx.doi.org/10.38124/ijisrt20jun272.

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It has been recognized that effective medical record documentation is affected by prevailing factors militating against health institutions in Nigeria. The Ekiti State University teaching Hospital has track record of competent Health Information officers who utilize different documentation methods, the methods in use are assessed while also identifying the problems or factors militating effective documentation in the EKSUTH. . The sampling technique employed was a random sampling which is a sub-group of people chosen by chance in a way that everyone has the chance of being selected. Thirty questionnaires was distributed and retrieved personally. From the data collected it revealed that the Major factor militating against effective MRD in EKSUTH is inadequate resources, funding while also revealing complaints on non-legibility of physicians handwriting, lack of skilled personnel among others. Based on the findings of this research work, it was concluded that inadequate funding and resources is the main factor militating against effective MRD in EKSUTH. Government should make provision for more facilities and electronic medical record equipment to enhance efficient MRD while also making effort to employ more Health Information professionals to further boost effective MRD in EKSUTH.
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6

Bilotta, Clio, Stefania Zerbo, Giulio Perrone, Ginerva Malta, and Antonella Argo. "The medico-legal implications in medical malpractice claims during Covid-19 pandemic: Increase or trend reversal?" Medico-Legal Journal 88, no. 1_suppl (June 10, 2020): 35–37. http://dx.doi.org/10.1177/0025817220926925.

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The Covid-19 pandemic caused a marked increase in admissions to intensive care units. The critically ill patients’ condition from the infection resulted in their deaths. The healthcare facilities have got into trouble because of the pandemic. In fact, they had to create additional beds in a very short time and to protect health workers with personal protective equipment. Healthcare professionals fear that there will be an increase in complaints and medico-legal malpractice claims and hence they have urged politicians to discuss this. The Italian Parliament recently debated the topic of medical liability and passed the Decree-Law no. 18 of 17 March 2020 (DL – so called Cura Italia) by which they want to extend the concept of “gross negligence” to healthcare facilities. Several Extended Care Units have suffered from outbreaks of Covid-19, so the Prosecutor’s Office of several cities initiated investigations against them. This situation has reached Sicily, where the Prosecutor’s Office of Palermo has opened an inquiry against an Extended Care Unit. Simultaneously, the Covid-19 pandemic may change patients’ attitudes towards healthcare professionals, who are risking their lives daily. So the Italian medico-legal community is debating these questions, with one last pending question remaining: is the number of medico-legal claims likely to increase or trend down?
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7

Mikos, Marcin, Jolanta Budzowska, Tomasz Banaś, Dorota Kiedik, Katarzyna Sygit, Elżbieta Cipora, Beata Karakiewicz, et al. "Civil Lawsuits as an Indicator of Adverse Outcomes in Healthcare." International Journal of Environmental Research and Public Health 19, no. 17 (August 30, 2022): 10783. http://dx.doi.org/10.3390/ijerph191710783.

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The financial burden of adverse healthcare outcomes in Poland still remains unknown. The objective of the study was to estimate the cost of adverse healthcare outcomes in the Polish healthcare system. Cost calculation was performed on the basis of civil cases completed in Polish courts against doctors and healthcare entities. The research material consisted of 183 civil cases completed by a final judgment in 2011–2013. The case study was conducted in five out of forty-five district courts across the country. Out of 183 reviewed cases, 73 complaints ended up with favorable judgments (39.9%). The average value of the subject matter of the dispute was USD 78,675. The total expected value of lawsuits in the 183 reviewed cases was USD 11,299,020. The total amount awarded in 73 judgments from medical facilities to injured patients was USD 2,653,595, which on average means USD 36,351 per case. The average amount of awarded compensation was USD 33,317 per case. The average compensation amount in the analyzed cases was USD 11,724. The average one-time annuity for a patient was USD 11,788. The estimated costs of negative healthcare outcomes amounted to USD 8,000,000 per year.
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Smith, Mary, Sue Atkins, Leon Worth, Michael Richards, and Noleen Bennett. "Infections and antimicrobial use in Australian residential aged care facilities: a comparison between local and international prevalence and practices." Australian Health Review 37, no. 4 (2013): 529. http://dx.doi.org/10.1071/ah12007.

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Introduction. In July 2011, 29 residential aged care facilities (RACF) located in the Grampians rural region, Victoria, participated in the Grampians healthcare-associated infection (HAI) and antimicrobial use point prevalence study. Methods. On a single day, trained infection control consultants collected data using two surveys. The RACF survey enabled collection of information (e.g. occupancy levels) about each RACF and its residents. The resident survey was completed for eligible high-level care residents who presented with signs and symptoms of a HAI and/or were prescribed an antimicrobial. A literature review was undertaken so comparisons could be made against similar studies. Results. The Grampians prevalence of residents presenting with ≥1 HAI (3.8%) was higher than the pooled prevalence (2.3%) for four international studies (P = 0.01). The Grampians prevalence of residents prescribed ≥1 antimicrobial (8.3%) was higher than the pooled prevalence (5.8%) for eight international studies (P = 0.009). Conclusion. The prevalence of the Grampians residents presenting with ≥1 HAI and residents prescribed ≥1 antimicrobial were both observed to be significantly higher than pooled data from similar international studies. What is known about this topic? RACF residents are vulnerable to HAI for a variety of reasons (e.g. comorbidities and functional disabilities). Inappropriate antimicrobial use for these HAI may lead to the emergence of antimicrobial resistance, adverse drug reactions and excessive costs. The literature does not extensively detail surveillance programs that measure HAI or antimicrobial use in Australian RACF. What does this paper add? In a sample of Australian RACF, the Grampians point prevalence study established a baseline prevalence of HAI and antimicrobial use. The rates calculated were shown to be significantly high when compared with similar studies. What are the implications for practitioners? Quality improvement initiatives that might decrease the prevalence of HAI and antimicrobial use in Australian RACF should be investigated and supported by key stakeholders.
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9

Hazarey, V., and A. Deshmukh. "Cancer-Free Drive in Rural India: Constituency Wise Initiatives by Member of Legislative Assembly." Journal of Global Oncology 4, Supplement 2 (October 1, 2018): 136s. http://dx.doi.org/10.1200/jgo.18.42500.

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Background and context: Reducing the rate of cancer through awareness and prevention programs as well improvements in screening and treatment techniques is paramount. Citizen especially in rural India tend to neglect health due to routine chores of family life. The nonavailability of facilities worsen the issue. Tobacco habits leads to potentially malignant disorders and oral cancers. There is increasing trend of breast cancer, uterine and cervical cancers and also oral cancers. In India oral cancers are main cancers in males. Member of legislative assembly is public representative to represent state of Maharashtra. Cancer Free Constituency Drive was for creating awareness and screening for villagers. Katol is a rural constituency. There are 288 constituencies in Maharashtra state. Aim: 1) To create public awareness of all types of cancers. 2) To provide diagnosis and investigations and treatment to affected population. 3) Capacity building of young medical and dental professionals in cancer diagnosis and paramedical workers in screening all types of cancers. Strategy/Tactics: 72,056 house visits by 220 Asha workers and 129 nursing students and 30 dental interns to sensitize about 3,00,000 people through well designed brochure for all cancers. Self-Mouth mirror examination was designed for oral cancers and awareness against tobacco. The persons with complaints were told to visit camps on scheduled dates at 10 primary health centers. Program/Policy process: The mammography facilities and Papanicolaou test examination, dental examination in mobile vans and self-mouth mirror examination for oral cancers with trained professional carried out diagnosis in 10 primary health centers with the help of experts in medical and dental professionals. Suspeced cases were referred to tertiary referral medical hospitals. Outcomes: 5100 (males 2216 and females 2954) with complaints visited. Total 813 patients suspected to have cancers were examined by specialists from gynecology(84) general surgery (374) otorhinolaryngology (77) pediatrics (37) dermatology (19) and dentistry (131). 38 abnormal on mammography in 132 females, 55 abnormal reports from Pap smears in 472 females were evaluated, however no cancer detected in three months span. Twelve cases of oral cancers were detected and treated. Six breast cancers were detected and treated. Seven other cancers were reported by medicine and pediatric specialists. 150 cases of potentially malignant disorders were also identified. 90 had the oral submucous fibrosis (inability to open the mouth) caused due to areca quid chewing. The self-mouth mirror examination helped to create awareness against tobacco. What was learned: Awareness of cancer leading to early detection and treatment is possible in rural areas through “Cancer-Free Constituency”. The concept will help to pave the way for improved strategies and policies to better control occurrence and treatment of cancer and to address tobacco related health disparities across cancer care continuum.
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10

Pulungan, Muhammad Syukri. "Strategy For Integrated Service Center For Women Empowerment And Children Protection In Children Prevention." TAZKIR: Jurnal Penelitian Ilmu-ilmu Sosial dan Keislaman 5, no. 2 (December 30, 2019): 253–70. http://dx.doi.org/10.24952/tazkir.v5i2.2304.

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Violence in children is one of the issues that is most often found in news through electronic media and print media. Based on the results of the 2018 National Survey on Child and Youth Life Experience (SNPHAR) released by the Ministry of Women's Empowerment and Child Protection, showed that 6% of boys and 9% of girls had experienced sexual violence. 50% of boys and 60% of girls have experienced emotional abuse. Furthermore, 33% of boys and 20% of girls experience physical violence. The rise of various types of violence requires P2TP2A to be more proactive to reduce the number of violence against children in Mandailing Natal Regency. The purpose of this study is to find a picture of the strategy carried out by P2TP2A in Mandailing Natal Regency in preventing cases of violence against children. The method used is descriptive qualitative by interviewing respondents who come from P2TP2A devices Mandailing Natal Regency. The results showed that P2TP2A Mandailing Natal Regency had carried out its duties and functions based on the Standard Operating Procedures established by the Chairman of the Mandailing Natal P2TP2A Technical Team. The strategy undertaken is to conduct socialization to schools and villages to report acts of violence so that services can be provided in accordance with the needs of victims of good advocacy services, rehabilitation, health, counseling as well as complaints and assistance. The strategy carried out by P2TP2A in Mandailing Natal District has shown results but requires cooperation from various parties due to the limited facilities owned by P2TP2A
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Books on the topic "Health facilities Complaints against Victoria"

1

Wolcott, Charles. Malpractice in health facilities, California, 1984: A report prepared for the California legislature pursuant to Division 2, Chapter 2, Section 1307 of the Health and Safety Code. [Sacramento?]: State of California, Health and Welfare Agency, Dept. of Health Services, 1985.

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Roger, Casemore, ed. Surviving complaints against counsellors and psychotherapists: Towards understanding and healing. Ross-on-Wye: PCCS Books, 2001.

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Ontario. Office of the Ombudsman. Report of the Ombudsman's opinion, reasons therefor, and recommendations following her investigation into the complaint of Ms. W. [Toronto: The Ombudsman], 1989.

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Illinois. Dept. of Human Services. Office of the Inspector General. Exploring an increase in allegations, FY96-FY97: A study by the Office of the Inspector General exploring the increase in allegations of abuse and neglect reported from the Department-operated mental health and developmental disability facilities. [Springfield, Ill: The Office, 1999.

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United States. Congress. House. A bill to amend title I of the Employee Retirement Income Security Act of 1974 to establish new procedures and access to courts for grievances arising under group health plans. [Washington, D.C.?]: [United States Government Printing Office], 1999.

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Effective complaint handling in health care. Chicago, Ill: American Hospital Pub., 1990.

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Ens, Irene Christina. Abuse of older adults in institutions. Ottawa, Ont: Health Canada, 1999.

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Resolving patient complaints: A step-by-step guide to effective service recovery. Gaithersburg, Md: Aspen, 1995.

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Resolving patient complaints: A step-by-step guide to effective service recovery. 2nd ed. Boston: Jones and Bartlett Publishers, 2003.

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House, United States Congress. A bill to amend title XVIII of the Social Security Act to enhance beneficiary protections under parts C and D of the Medicare program. Washington, D.C: U.S. G.P.O., 2008.

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