Books on the topic 'Health complaints'

New York (State). Division of Management Audit and State Financial Services. Department of Health, nursing home complaints. [Albany, N.Y: The Division, 2002.

Council, National Consumer. It's OK to complain: Submission to the review of National Health Service complaints procedures. [London]: National Consumer Council, 1993.

Ann, Oakley, Barker Jonathan, and Titmuss Richard Morris 1907-1973, eds. Private complaints and public health: Richard Titmuss on the National Health Service. Bristol, UK: Policy Press, 2004.

Marianne, Dieterich, and Strupp Michael, eds. Vertigo and dizziness: Common complaints. New York: Springer, 2004.

Brandt, Thomas. Vertigo and dizziness: Common complaints. London: Springer, 2009.

Trust, Nuffield, ed. Resolving complaints and promoting openness: Can the Ombudsman help? London: Nuffield Trust, 1998.

Deirdre, English, ed. Complaints and disorders: The sexual politics of sickness. 2nd ed. New York, NY: The Feminist Press, 2011.

Effective complaint handling in health care. Chicago, Ill: American Hospital Pub., 1990.

Wolcott, Charles. Malpractice in health facilities, California, 1984: A report prepared for the California legislature pursuant to Division 2, Chapter 2, Section 1307 of the Health and Safety Code. [Sacramento?]: State of California, Health and Welfare Agency, Dept. of Health Services, 1985.

Great Britain. Health Service Ombudsman. Fourth report for Session 1998-99: Investigations of complaints about clinical failings. London: Stationery Office, 1999.

Office, Great Britain Scottish. Development of community care: Draft guidance on local authority complaints procedures. [Edinburgh]: [Scottish Office], 1990.

), Nursing Homes Residents' Complaints Committee (Ont. Report by Nursing Homes Residents' Complaints Committee to the Minister of Health, Murray Elston. [Toronto, Ont.]: The Committee, 1986.

Illinois. Dept. of Human Services. Office of the Inspector General. Exploring an increase in allegations, FY96-FY97: A study by the Office of the Inspector General exploring the increase in allegations of abuse and neglect reported from the Department-operated mental health and developmental disability facilities. [Springfield, Ill: The Office, 1999.

Ontario. Office of the Ombudsman. Report of the Ombudsman's opinion, reasons therefor, and recommendations following her investigation into the complaint of Ms. W. [Toronto: The Ombudsman], 1989.

Ontario. Ministry of Health. Joint Policy and Planning Committee. Examining the process of handling patient complaints at the Ministry of Health: Final project report. [Toronto]: Joint Policy and Planning Committee, 1994.

United States. Congress. House. A bill to amend title I of the Employee Retirement Income Security Act of 1974 to establish new procedures and access to courts for grievances arising under group health plans. [Washington, D.C.?]: [United States Government Printing Office], 1999.

Resolving patient complaints: A step-by-step guide to effective service recovery. Gaithersburg, Md: Aspen, 1995.

Resolving patient complaints: A step-by-step guide to effective service recovery. 2nd ed. Boston: Jones and Bartlett Publishers, 2003.

Committee, Ontario Nursing Homes Residents' Complaints. Report by Nursing Homes Residents' Complaints Committee to the Minister of Health the Honourable Murray Elston. S.l: s.n, 1986.

National Association of Health Authorities and Trusts. Response by National Association of Health Authorities and Trusts toBeing heard : report of the NHS complaints review committee. Birmingham: NAHAT, 1994.

New, Jersey Legislature General Assembly Corrections Health &. Human Services Committee. Special committee meeting before Assembly Corrections, Health, and Human Services Committee on nursing home abuses, held March 26, 1985, Room 346, State House Annex, Trenton, New Jersey. [Trenton]: The Committee, 1985.

Allen, Kathryn G. Nursing homes: Complaint investigation processes in Maryland : statement of Kathryn G. Allen, Associate Director, Health Financing and Public Health Issues, Health, Education, and Human Services Division, before the Committee on Environmental Matters, House of Delegates, Maryland General Assembly. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1999.

Scanlon, William. Nursing homes: Stronger complaint and enforcement practices needed to better ensure adequate care : statement of William J. Scanlon, Director, Health Financing and Public Health Issues, Health, Education, and Human Services Division, before the Senate Special Committee on Aging. Washington, D.C: The Office, 1999.

United States. Alcohol, Drug Abuse, and Mental Health Administration. Office of Equal Employment Opportunity. The equal employment opportunity complaint process. [Rockville, Md.]: U.S. Dept. of Health and Human Services, Public Health Service, Alcohol, Drug Abuse, and Mental Health Administration, Office of Equal Employment Opportunity, 1989.

United States. Alcohol, Drug Abuse, and Mental Health Administration. Office of Equal Employment Opportunity. The equal employment opportunity complaint process. [Rockville, Md.]: U.S. Dept. of Health and Human Services, Public Health Service, Alcohol, Drug Abuse, and Mental Health Administration, Office of Equal Employment Opportunity, 1989.

United States. Alcohol, Drug Abuse, and Mental Health Administration. Office of Equal Employment Opportunity. The Equal employment opportunity complaint process. [Rockville, Md.]: U.S. Dept. of Health and Human Services, Public Health Service, Alcohol, Drug Abuse, and Mental Health Administration, Office of Equal Employment Opportunity, 1987.

Ens, Irene Christina. Abuse of older adults in institutions. Ottawa, Ont: Health Canada, 1999.

Willcock, Kim. 'The tip of the iceberg': A survey of complaints registered by community health councils concerning the care of older people in NHS hospitals. London: Help the Aged, 1997.

Elder, John. Who cares about the health victim?: An uncomplicated, comparative 'inside' into health service complaints procedures, compensation schemes and patients' rights in the developed world, with a critical yet objective focus on the UK systems. Chepstow: Klaxon, 1998.

Steinhardt, Bernice. HMO complaints and appeals: Plans' systems have most key elements, but consumer concerns remain : statement of Bernice Steinhardt, Director, Health Services Quality and Public Health Issues, Health, Education, and Human Services Division, before the Committee on Labor and Human Resources, United States Senate. Washington, D.C: The Office, 1998.

Office, General Accounting. Telecommunications: Update on state-level cramming complaints and enforcement actions : report to the Chairman, Committee on Small Business, U.S. Senate. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 2000.

United, Kingdom Central Council for Nursing Midwifery and Health Visiting. '...With a view to removal from the register...'?: An explanation of the system for considering complaints against registered nurses, midwives and health visitors which call into question their appropriateness to practise. London: UKCC, 1990.

Kastelein, W. R. Van klagen naar klachtrecht: Het klachtrecht van de patiënt in de gezondheidszorg. 2nd ed. Arnhem: Gouda Quint, 1994.

Kastelein, W. R. Van klagen naar klachtrecht: Het klachtrecht van de patiënt in de gezondheidszorg. Arnhem: Gouda Quint, 1992.

Unit, Samoa Department of Health Environmental Health. Report--investigating a complaint regarding a particular soap production. Samoa: Environmental Health Unit, Dept. of Public Health, 2001.

Rosenberg, Charles E. Our present complaint: History, health, and disease in America. Baltimore: Johns Hopkins University Press, 2007.

Hicock, Larry. Beware the grieving warrior: A child's preventable death, a struggle for truth, healing, and change. Toronto, ON: ECW Press, 2005.

Hicock, Larry. Beware the Grieving Warrior. Chicago: ECW Press, 2008.

Resolving Complaints for Professionals in Health Care. Authors Choice Press, 2003.

Protecting whistleblowers with job safety and health complaints. [Washington, D.C.?: U.S. Dept. of Labor, Occupational Safety and Health Administration, 2000.

Protecting whistleblowers with job safety and health complaints. [Washington, D.C.?: U.S. Dept. of Labor, Occupational Safety and Health Administration, 1999.

Royal College of General Practitioners. Northern Ireland Faculty., ed. Guidelines on in-house complaints procedures. London: Royal College of General Practitioners, 1995.

(Editor), Ann Oakley, and Jonathan Barker (Editor), eds. Private Complaints and Public Health: Richard Titmuss on the National Health Service. Policy Press, 2004.

(Editor), Ann Oakley, and Jonathan Barker (Editor), eds. Private Complaints and Public Health: Richard Titmuss on the National Health Service. Policy Press, 2004.

Conciliation In Healthcare Managing And Resolving Complaints And Conflict. Radcliffe Publishing, 2008.

Chapman, Beata Elizabeth. STAFF PERCEIVED CONTROL OVER SOLVING CUSTOMER COMPLAINTS AND CUSTOMER SATISFACTION WITH COMPLAINT RESPONSIVENESS IN SKILLED NURSING FACILITIES (ORGANIZATIONAL CONTROL). 1990.

Fujihira, Ken, and Nancy K. Hays. Common Health Complaints (Educational Series on Chinese Medicine, No 3). Keats Publishing, 1995.

Régie régionale de la santé et des services sociaux, Chaudière-Appalaches (Québec)., ed. Rapport sur les plaintes des usagers 1996-1997: Document déposé le 17 décembre 1997. Sainte-Marie, Qc: Régie régionale de la santé et des services sociaux, Chaudière-Appalaches, 1997.

Graber, David Riddick. THE INFLUENCE OF NURSING HOME CHARACTERISTICS AND TASK ENVIRONMENT ON COMPLAINTS AND SURVEY PERFORMANCE. 1993.

Complaints and Sexual Politics of Sickness. Feminist Press, 2000.