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Brown, Carmen F. "Rural grocery stores use of communication channels: exploratory study." Thesis, Kansas State University, 2013. http://hdl.handle.net/2097/15958.
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Master of ScienceDepartment of Journalism and Mass Communications
Barbara DeSanto
This is an exploratory study looking at the communication channels used in the relationship between rural grocers and rural community members in four Kansas communities. The study is a continuation of research and efforts done by K-State’s Rural Grocery Initiative to help the sustainability of rural grocery stores. This study is looked at through the theoretical lens of uses and gratifications because of the identification of communication channels that satisfy users’ wants and needs. The study is qualitative, using individual interviews to gather data from rural grocers and rural community members. Eight communication channels are identified by the grocers and community members: onsite of grocery store, newspaper (published in a nearby community), mail, radio, website, word-of-mouth, email, and Facebook. The eight communication channels discussed in the study are identified as being beneficial, used, or both by rural grocers and rural community members. The information provided from the study offers suggestions for rural grocers to better reach community members to increase business, and thus increase sustainability in the community.
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Nilsson, Elin. "Where to shop? : understanding consumers' choices of grocery stores." Doctoral thesis, Umeå universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-120166.
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For the last couple of decades consumer decision-making has been of increasing interest for retail as well as for consumer behaviour research. Food shopping constitutes a unique type of shopping behaviour. In comparison to other types of shopping, food is essential to life, and not often are there as many choices to be made in a short period of time as when shopping groceries. The purpose of this dissertation was to advance the knowledge of what influences consumers’ choices of grocery stores. More specifically, the main focus has been on how different situations (e.g., type of shopping) influence choices of grocery stores. Five papers, which build on three surveys on how consumers choose grocery stores in Sweden, are included in this dissertation. In the first paper a comprehensive set of ten aggregated attributes that determine store choices were developed. The second paper brought forward five consumer segments (Planning Suburbans, Social Shoppers, Pedestrians, City Dwellers, and Flexibles) based on where and how they shop. In the third paper it was shown that accessibility attributes (e.g., accessibility by car, availability) and attractiveness attributes (e.g., price, service) have different impacts on satisfaction, depending on consumer characteristics and shopping behaviour in supermarkets compared to convenience stores. In the fourth paper the result showed that satisfaction is affected by type of grocery shopping (major versus fill-in shopping) in conjunction with time pressure and which store attributes that are important for satisfaction. It was also shown that the effect of time pressure and type of shopping on satisfaction varied in different consumer segments. In the final paper it was shown that a store has to be more attractive in terms of attributes for a consumer to switch from the grocery store they usually patronage, even if the new store is situated right beside or closer than the consumer’s regular grocery store. The view of a “good location” is further developed in this dissertation, arguing that consumers’ mental distance to a store – their cognitive proximity – is much more important than the physical place of the store. In sum, this dissertation revealed that the situation is more important than previous research has shown. Depending on the situation, consumers will face different outcomes (different stores) and value different store attributes. Hence, stores need to manage different store attributes depending on which consumer groups the stores want to attract and what situation the consumers are facing. Therefore, consumers’ choices of grocery stores are situation-based choices.I ett par decennier har intresset för konsumenters beslutsfattande ökat för både detaljhandeln och forskningen kring konsumentbeteende. Matinköp utgör en unik typ av köp-beteende då det i jämförelse med andra typer av handlande är livsnödvändiga samt att det sällan finns så många val som ska göras under kort tid som vid matinköp. Syftet med denna avhandling är att främja kunskap om vad som påverkar konsumenternas val av livsmedelsbutik. Mer specifikt har fokus varit på hur olika situationer (t.ex. typ av handlande) påverkar valet av butik. Fem artiklar, som bygger på tre olika undersökningar om hur konsumenter väljer livsmedelsbutiker i Sverige ingår i denna avhandling. I den första artikeln utvecklades en omfattande uppsättning av tio aggregerade attribut (baserade på 34 attribut) som bestämmer konsumenters val av livsmedelsbutiker. I den andra artikeln presenterades fem konsumentsegment (Planerande förortsbor, Sociala shoppare, Fotgängare, Stadsbor och Flexibla) som baserades på var och hur de handlar. Den tredje artikeln visade att tillgänglighetsattribut (t.ex. tillgängligheten med bil och öppettider) och attraktivitetsattribut (t.ex. pris och service) har olika effekter på konsumenters nöjdhet. Denna nöjdhet varierade även beroende på konsumentens bakgrundsfaktorer samt huruvida konsumenten handlade i stormarknader eller i närbutiker. I den fjärde artikeln visade resultaten att nöjdhet påverkas av typ av matinköp (storhandlande kontra kompletteringshandlande) i samband med tidspress och de attribut som är viktiga för konsumenternas nöjdhet med butiken. Det visade sig även att effekterna av tidspress och typ av handlande på konsumenternas nöjdhet med butiker varierade i olika konsumentgrupper. Det femte konferenspapperet visade att en butik måste vara mer attraktiv när det gäller attribut för att konsumenter skall byta från den livsmedelsbutik som de brukar handla i, även om den nya butiken skulle öppna precis bredvid eller närmre än den vanliga livsmedelsbutiken. Synen på vad som är ett ”bra läge” utvecklas därför ytterligare i denna avhandling, med argumentet att konsumenternas mentala avstånd till en butik - deras kognitiva närhet - är mycket viktigare än den fysiska platsen för butiken. Sammanfattningsvis visade denna avhandling att effekten av olika situationer är viktigare än vad tidigare forskning har visat. Beroende på situation kommer konsumenter att möta olika utfall (välja olika butiker) och de kommer även att värdera olika butikers attribut olika. Således behöver butiken hantera olika butiksattribut beroende på vilken konsumentgrupp butiken vill attrahera och vilken situation de konsumenterna står inför. Därför kan val av livsmedelsbutiker ses som situationsbaserade val.
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Miller, Hannah. "The economic contribution of rural grocery stores in Kansas." Thesis, Kansas State University, 2015. http://hdl.handle.net/2097/20363.
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Master of ScienceDepartment of Agricultural Economics
Hikaru Hanawa Peterson
The purpose of this study was to examine the economic contribution of rural grocery stores to the communities they serve. In addition, this study looked at the community characteristics that influence the level of economic contribution of a rural grocery store. The analysis was conducted for 163 Kansas rural grocery stores that were selected from cities with populations of fewer than 2,500 people. Regarding the first objective, household income changes and loss of business activity associated with each grocery store were estimated using the IMPLAN economic modeling system. To do so, changes in employment at each grocery store and household income in the community were measured assuming the loss of income that affected households in a city would face if they had to travel a greater distance to buy groceries. The economic contribution of rural grocery stores in Kansas averaged $644,413, ranging from $38,441 and $3,921,027. The results showed that population and location within the state had direct effects on the economic impact of a grocery store. With more complex economies in the eastern and south central parts of Kansas, these stores had a greater economic contribution than stores in the Southwest and Northwest. Communities in the western parts of Kansas would be the worst off from losing their grocery store because of increased travel costs they would incur by traveling the next alternative store. For the second objective, city and county characteristics that were thought to influence the level of the economic contribution of a store were tested. Two regression models were considered specifying the natural log of the economic contribution of the grocery store and the percentage of total value added the grocery store contributed to the county economy as the respective dependent variables. It was observed that population was one of the biggest drivers of the economic contribution of a grocery store. Other variables that were statistically significant in both models were the number of city households that had children, relative remoteness of the county, the number of convenience stores per 1,000 people, and the county wealth. In conclusion, this study showed that grocery stores have a significant impact on the communities that they serve. Both employment and travel costs had direct implications on the economic impact of a store. Additionally, demographic factors and other community characteristics influenced the level of impact that these grocery stores can have on their communities.
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JERNBECK, MICHAELA, and SOJDE SOJDE. "The Future of Traditional Grocery Stores A qualitative study investigating trends affectingthe stores’ area requirements." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-224860.
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Acuna, Katherine Louise 1960. "Retail pricing of grocery stores in the Tucson metropolitan area." Thesis, The University of Arizona, 1988. http://hdl.handle.net/10150/276833.
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This study employs three ordinary least squares regression equations to analyze retail grocery store prices. The grocery stores studied were from the Tucson metropolitan area. The price data collected consisted of a typical market basket purchased in this market. Different price categories were analyzed in order to determine the relevance of interstore comparisons between two different brand categories, national brand and cheapest brand categories. Grocery prices for the two brands were tested to determine if the organization of retail grocery stores (chain and independents), location of the store, store neighborhood average income, and size (in square feet) of the grocery store affected price.
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Aldulaymi, Mohammed. "Transparency between consumers and grocery stores : Evincer - A design prototype to empower consumer experience during grocery shopping." Thesis, Malmö universitet, Institutionen för konst, kultur och kommunikation (K3), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-45807.
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This study explores how the interaction design techniques approach can contribute to enabling more transparency in physical shopping by creating bridges between consumers and various stakeholders. The aim is to empower the consumers to make informed decisions through obtaining and understanding health and environmental information for individual commodities. Through close collaboration with users, and with the support of active designers, the design process results in the development of an interactive mobile application proposal. The prototype aims to create a hub between consumers and different stakeholders concerning individual products. Furthermore, the prototype grants consumers access to the information they desire, sharing or requesting product feedback from stakeholders and consumers, focusing on the environment and health aspects.
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Tong, Wai-yan Christine. "Documenting the historical and spatial significance of Wing Woo grocery and provisional shop." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B42189214.
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Nyström, Sofie. "Providing meaningful waste feedback to larger grocery stores to promote sustainable development." Thesis, KTH, Medieteknik och interaktionsdesign, MID, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-211262.
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The role of the food retailer within sustainable consumption and production has been described as essential in the food production chain, with the possibility of affecting both producers and consumers to make greener choices. Logistic operations happening in the store are also important to ensure sustainable development, such as recycling. In the Swedish food retailer chain Coop, statistics on waste management in stores have been established recently, but are not communicated back to the stores. HCI have been used previously to provide environmental feedback, for example through persuasive technologies. This thesis set out to investigate how waste data can be presented to store managers and employees in a meaningful way, how this can contribute to sustainable development and provide motivation to improve the source sorting practice. Nine contextual interviews were conducted with a central facilities manager, store managers, employees and a representative from the waste collection company. Two mockups of web visualizations and two scenarios of interactive installations were designed and evaluated in two stores. Interviews highlighted the (lack of) knowledge, the economic compared to the environmental incentive for recycling and current feedback and comparisons. The design mockups were appreciated for the economic information and information provided, but scenarios being too interactive were discarded as too verbose. Resulting concepts are discussed in relation to interviews and evaluation feedback while emphasizing a holistic perspective on the practice of recycling. Using economic incentives through feedback to motivate sustainable development can facilitate recycling in stores for store managers, while other incentives may be used for employees. The potential use of environmental incentives should be further investigated. Mockups need further iterative development and more knowledge should be gathered on regular employees in future work.Inom området Hållbar konsumtion och produktion har livsmedelsbutikens roll beskrivits som kritisk i matproduktionskedjan, då möjligheten finns att både påverka producenter och konsumenter att göra miljövänligare val. Logistiska processer i butiken är också viktiga för att säkerställa hållbar utveckling, exempelvis i form av återvinning. I den svenska livsmedelskedjan Coop har ett avtal som genererar avfallsstatistik nyligen implementerats, där statistiken ännu inte presenteras tillbaks till butikerna. MDI har tidigare använts för att presentera återkoppling i form av hållbarhet, exempelvis genom så kallade ”persuasive technologies”. Denna uppsats syftar till att utforska hur avfallsdata kan presenteras till butikschefer och anställda på ett meningsfullt sätt, hur detta kan bidra till hållbar utveckling samt motivera till att förbättra avfallssorteringspraktiken. Nio kontextuella intervjuer genomfördes med en fastighetschef, butikschefer, anställda samt en representant från avfallshanteringsföretaget. Två mockups av webbvisualiseringar och två scenarios för interaktiva prototyper designades och utvärderades i två butiker. Intervjuerna belyste teman som (bristen på) kunskap, ekonomi- jämfört med miljöincitament att källsortera samt nuvarande återkoppling och jämförelser. Designmockupsen uppskattades för sin ekonomiska information och övriga data, dock beskrevs ett interaktivt scenario som orealistiskt på grund av sin komplexitet. De resulterande skisserna och mockupsen diskuteras i relation till intervjuer och återkoppling från utvärderingen samtidigt som vikten av ett holistiskt perspektiv på återvinningspraktiken understryks. Att använda ekonomiska incitament genom återkoppling för att motivera hållbar utveckling kan underlätta återvinning i butiker för butikschefer, medan andra incitament kan behövas för anställda. Den möjliga användningen av miljöincitament bör vidare utforskas. Mockupsen behöver vidare iterativ utveckling och mer kunskap eftersöks kring anställdas relation till källsortering i framtida studier.
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Dowdy, Marshall Dean. "The grocery shopping attitudes and behaviors of convenience store patrons." Diss., This resource online, 1994. http://scholar.lib.vt.edu/theses/available/etd-10022007-144631/.
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Sun, Zeliang, and Peng Shao. "Assessing the degree of customer satisfaction in grocery stores - a study on ICA." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-13156.
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Aim: It has been demonstrated that customer satisfaction is critically important to the performance of grocery stores (Bamford and Xystouri, 2005). In Gävle, there is heavy competition among the three big brands - ICA, Willy:s and Coop. Therefore, the study of customer satisfaction in grocery stores in Gävle is worth researching. This paper aims to establish major attributes that underlie sub-attributes, to examine which pose the most dynamic influences on the degree of customer satisfaction in the different store formats. Method: The method framework consists of analysis of three samples of customers who purchase in the three store formats of ICA, Maxi ICA, ICA Sätra Store and ICA Nära. Following a weighted mean calculation of the 15 sub-attributes, thus the result can show us the influence of the identified attributes and sub-attributes on customer satisfaction. Result & Conclusions: The degree of customer satisfaction in Maxi ICA is highest, followed by Sätra ICA and ICA Nära. The attributes, such as additional service, store location, and store environment exert greatest influence on customer satisfaction in the three formats of stores. The principal sub-attributes, such as opportunity to meet friends, attractive price, convenient car parking, location, wide range of food and helpful staff act dramatically. It is concluded that additional service and location satisfy customers most. The degree of customer satisfaction in grocery stores in Gävle, as different formats of stores can meet customers' different needs and requirements. Suggestions for future research: Four suggestions for future study are introduced. Firstly, researching in other cities, such as Stockholm or Malmo, is advisable, as both of them differentiate from Gavle in terms of size of city and geographic context. Secondly, research on comparison among ICA and its competitors is also advisable to be conducted as it can investigate Swedish retailing industry from a different aspect. Thirdly, Uutialo (2001)’s result appears to be against yours, the gap between Uutialo’s and ours is advised to be examine further. Lastly, the future researchers are also advised to concern about the relationship between traditional retailing industry and e-commerce. Contribution of the thesis: This work contributes to extant literature by assessing differences in the main factors that contribute to satisfaction in grocery stores in Gävle, depending on different store formats, as customer satisfaction is commonly linked with service marketing. Moreover, the field of grocery market in Gävle has not studied before the way we did, so this thesis has its original value.
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HARD, HANNA ROSE. "EXAMINING TRACE ELEMENT CONCENTRATIONS IN KALE FROM TUCSON: COMMUNITY GARDENS VS. GROCERY STORES." Thesis, The University of Arizona, 2016. http://hdl.handle.net/10150/612962.
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This project set out to examine trace element concentrations in kale (part of the Brassica
oleracea family) from two sources in Tucson, Arizona: community gardens and grocery stores.
The study evaluated whether the vegetable accumulates different concentrations of trace metals
Al, Cr, Ni, Cu, Zn, As, Se, Cd, Pb, and Mo in urban settings than it does at commercial farm
locations. Median grocery concentrations exceeded median garden concentrations for all metals
except Zn, Pb, and Mo. Using an exposure assessment, none of the samples analyzed had
concentrations that reach EPA reference doses within one serving, but concentrations of Mo, Se,
and Cd reached EPA reference doses (0.005 mg/kg/day, 0.0003 mg/kg/day, and 0.001
mg/kg/day, respectively) within five-six servings.
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Kunwor, Nick. "Waiting lines : A designing of a mobile self – checkout service for grocery stores." Thesis, Mittuniversitetet, Avdelningen för informationssystem och -teknologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-35562.
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Waiting lines is something people experience every day but many people still hate them especially at grocery stores. For many years, the manual barcode reader has been optimal solution to deal with waiting lines at grocery stores. But, recently, Amazon and Hypercity have shown that it could be more effective to use mobile self – checkout services to remove waiting lines. In Sweden, the idea of having a mobile self – checkout service has not yet reached out to the larger part of the market. There is, therefore, possible to benefit from introducing a mobile self – checkout service before the competitions start to move. The purpose of this study has, therefore, been to design a mobile self – checkout service for grocery stores which fulfills the user experiences better than available self - checkout services. The research has been conducted through a case study, this has been done to understand the depth of the customers’ user experiences. The result has shown that people don’t like to spend too much time learning a new system and want to be competent at carrying out tasks without too much effort. The result concludes that users have high requirements for efficiency, this is because they want to perform their intended tasks without having to waste much time. The users desire to carry out their tasks with as few steps as possible. If possible, the users want tasks to be completed similar to Amazons 1 – Click technique which allows customers to make online purchases with a single click.
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Sarantidis, Paraskevi. "Factors affecting store brand purchase in the Greek grocery market." Thesis, University of Stirling, 2012. http://hdl.handle.net/1893/12854.
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This study is an in-depth investigation of the factors that affect store brand purchases. It aims to help both retailers and manufacturers predict store brand purchases through an improved understanding of the effects of three latent variables: customer satisfaction and loyalty with the store; which is expressed through word-of-mouth; and trust in store brands. An additional aim is to explore variations in the level of store brand adoption and the inter-relationships between the selected constructs. Data was collected through a telephone survey of those responsible for household grocery shopping, and who shop at the nine leading grocery retailers in Greece. A total of 904 respondents completed the questionnaire based upon a quota of 100 respondents for each of the nine retailers. Data were analyzed through chi-square, analysis of variance and partial least square. The proposed model was tested by partial least square path modeling, which related the latent variables to the dependent manifest variable: store brand purchases. The findings provide empirical support that store brand purchases are positively influenced by the consumers’ perceived level of trust in store brands. The consumer decision-making process for store brands is complex and establishing customer satisfaction and loyalty with the store does not appear to influence store brand purchases or the level of trust in the retailer’s store brands in the specific context under study. Consequently the most appropriate way to influence store brand purchases in the Greek market is through increasing in the level of trust in the retailer’s store brands. It is suggested that retailers should therefore invest in trust building strategies for their own store brands and try to capitalize on their brand equity by using a family brand policy. Theoretical and managerial implications of the findings are discussed and opportunities for further research are suggested.
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Swahn, Johan. "If I can taste it, I want it... : sensory marketing in grocery retail stores." Doctoral thesis, Örebro universitet, Restaurang- och hotellhögskolan - Grythytte Akademi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-16370.
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Avhandlingen syftar till att undersöka hur man kan utveckla ett kognitivt baserat sensoriskt språk för olika produkter i detaljhandel och därefter använda det i marknadsföringen i butiksledet. Vidare undersökts om denna marknadsföring har någon effekt på konsumenternas val av produkt. Inom forskningsprocessen, tvärvetenskapligprocess, används metodik och teorier inom sensorik, lingvistik (semantik) och marknadsföring (konsumentbeteende). I en sensorisk studie jämfördes en tränad sensorisk panel och en grupp konsumenters förmåga att beskriva och analysera olika produkters sensoriska egenskaper. Resultatet visade på att de två gruppernas beskrivningar av de olika produkterna var relativt överensstämmande. Att beskriva smak verbalt anses som relativt svårt och komplext. Baserat på det sensoriska resultatet analyserades egenskapsorden ytterligare utifrån ett lingvistiskt perspektiv, semantik. Den semantiska analysen, empiriska resultat och teori, påvisade en möjlighet att utvinna värdefulla attribut från mer diffusa attribut, t.ex. ”nötig smak” – som kan härledas från sort, e.g. ”mandel” som i sin tur innefattar olika egenskaper i form a smak, doft, textur etc. För att ta reda på om de sensoriska beskrivningarna hade någon effekt på konsumenternas beteende och val i butik genomfördes två empiriska studier. Konsumenternas val av produkt i butik studerades utifrån olika variabler; sensoriska beskrivningar, sensoriska och semantiska beskrivningar, sortnamn, pris, och smak preferens. Resultatet visade att de sensoriska beskrivningarna påverkade konsumenternas val av produkt, t.ex. när bara sort namn kommunicerades var man benägen att välja en känd sort, men när man använde sig av sensoriska beskrivningar skiftade konsumenternas val och de var inte längre styrda av det mer välkända sortnamnet. Vidare visade det sig att konsumenterna vara mindre priskänslig när sensoriska beskrivningar visades. Konklusion: Användningen av ett sensoriskt språk i marknadsföringen av de undersökta livsmedlen påverkade konsumenternas val av produkt i butik samt att konsumenterna tenderade till att vara mindre priskänslig när sensoriska beskrivningar användes.Denna avhandling är ett resultat av ett forskningsprojekt med arbetstiteln ”Det sensoriska språket-ett marknadsföringsverktyg” vars syfte var att utveckla ett sensoriska språk för frukt och grönsaker för att se om detta språk i marknadsföringen kan påverka konsumenternas preferens, val, av olika livsmedel i detaljhandeln.Forskningsprojektet var ett samarbetsprojekt mellan Örebro universitet, Restaurang- och hotellhögskolan, Grythytte Akademi och ICA Sverige AB med delfinansiering av Kunskaps & Kompetensstiftelsen. Forskargruppen bestod av:Professor emerita Inga-Britt Gustafsson, Örebro universitetDocent Åsa Öström, Örebro universitetProfessor Lena Mossberg, Handelshögskolan i GöteborgFil.Dr. Ulf Larsson, Örebro universitetLisbeth Kohls, ICA Sverige AB
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Doherty, Jason Philip. "A Marxist political economy approach to the Atlantic Canadian consumer co-operative grocery stores." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp03/MQ51993.pdf.
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Basmanji, Jacqueline Sarah, and Molina Angelica Rodriguez. "Customer loyalty in rural grocery stores : - a comparative study of Swedish and Spanish customers." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-26316.
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Purpose – The purpose of this research was to explain the determiners that influence customer loyalty in rural grocery stores with a comparison of Sweden and Spain. Design/methodology/approach – This is a quantitative research using a multi-cross sectional design with an explanatory approach. The data was collected with a questionnaire survey that was distributed using a face-to-face and online method. Findings – The findings of the research revealed significant support for customer perceived value, satisfaction, trust and commitment to influence customer loyalty. The research also confirms that there are differences in customer loyalty regarding rural grocery stores between Sweden and Spain. Research limitations/implications – This thesis extend previous research by testing an adapted conceptual model of customer loyalty in a context of rural grocery stores and explain the determiners of customer loyalty in Sweden and Spain. The limitations of the research are discussed and directions for future research areas are suggested. Practical implications – The study provides rural retailers with suggestions for marketing strategies related to the determiners (i.e. customer perceived value, satisfaction, trust and commitment) that might influence customer loyalty and attract the rural customers. Originality/value – This research adds to the current stream of rural research by investigating how customer loyalty can enhance profitability. This research has originality since it makes a comparison of two countries, which can be of great interest and inspiration for how to maintain and develop rural grocery stores. Lastly, the research is significant as it provides implications to rural retailers as well as Provincial Governments.
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Srey, Chanrita, Naoko Otonari, and KHOUYA ALI Adam EL. "The Barriers and Drivers in Reducing Food Waste within Grocery Stores : A case study." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-56344.
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The aim of this thesis is to describe perceived barriers and drivers and analyze its impact on the implementation of strategies among food retailers in order to reduce food waste. On supply chain, food retailers are in the powerful position, communicating both consumers and suppliers. Existing literatures and our findings show that food retailers engage mostly in strategies to prevent and re-use food waste. The methodology used in this thesis is qualitative research through single case study design in order to gain valuable insights from food retailers and develop the existing theories. The empirical date is collected through semi-structured interviews with a store manager, the head of logistics and a project manager and environmental ambassador, Karin Bildsten. The findings had formed several learning points. First, in this case the major barrier is lack of resources in financial and knowledge terms in order to implement strategies. Second, consumers have a strong impact on the implementation of strategies, playing both as drivers and barriers. Lastly, environmental consideration of employees is a strong driver as well as positive response from society toward implementing different strategies. This research intended to give inspiration to other researchers into this new field of research. The authors concluded with practical recommendations to food retailers as well as some advices to different stakeholders.
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Lunsford, Jesse Adam. "Analysis of Availability, Quality, and Price of Food Options in Denver, CO Grocery Stores." Thesis, North Dakota State University, 2016. https://hdl.handle.net/10365/28070.
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In certain areas in the United States low-income, non-white populations have less access to healthy foods. This lack of access can manifest itself with higher costs, lower quality, or less availability of healthy food options. Research has shown a correlation between health status and ethnic and/or income status, which is related to negative correlations in health disparities and dietary intake. This study examined the Denver area grocery stores to identify if any populations had significant differences in food cost, food availability, or food quality. Thirty stores were randomly selected from Denver and analyzed using Nutritional Environmental Measure Survey for Supermarkets (NEMS-S). Results showed no significant relationships between cost, availability, or quality and socioeconomic status or minority status. Large supermarkets had better prices of healthier food options, and of higher quality than small, ethnic markets. Further research should assess behavioral decisions by consumers in Denver.
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Soronen, Oona, and Hjalmar Widengren. "Differences in Perceived Performance of Mobile Devices Between Managers and Employees in Grocery Stores." Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-161031.
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In this study, the underlying constructs affecting the perceived performance of mobile devices at work in grocery stores is examined. Furthermore, those constructs are combined in order to create a theoretical framework that aims to explain new relationships and draw conclusions on how organizational position plays a role in how certain constructs affect the perceived performance of mobile devices in the workplace. At first, three constructs were examined as independent variables, Job relevance, being defined as person’s perception of the level of applicability of a certain system to the individual’s job (Venkatesh & Davis, 2000, p.191), in this case, the system was mobile devices. The second construct included in the framework was self-efficacy. Self-efficacy is a construct that encompasses people’s judgements of their capabilities to organize and execute courses of action required to accomplish designated types of performance (Bandura, cited in Jeong, Lee, Nagesvaran, 2016, p.41). Once again, this was linked with the use of mobile devices. The third construct was Performance expectancy, defined as the degree to which an individual believes using a technology system will help him or her to attain gains in job performance (Venkatesh, Morris, Davis, G.B., & Davis, F.D. 2003). At first, the dependent variable was a by the authors contextualized construct from the technology acceptance model (Davis, 1985) called Perceived performance of technology which is defined as the individual’s expectations of the performance of the technology when used at the workplace. This construct was later combined with the third independent variable Performance expectancy, as they after analysis and comparation were deemed to measure the same thing. The new combined variable became the dependent variable of the study and was named combined perceived performance which aimed to explain the degree of belief of a worker that the technology used would perform in his or her work. The relationships that were found included a negative one between self-efficacy and combined perceived performance. A paradoxical result since the theory suggests the opposite (Jeong et al. 2016). A more expected positive relationship was found between job relevance and combined perceived performance. Later on, organizational position was also included as a moderator that categorized the respondents into two groups, employees and managers. The setting this study examined was that of a grocery store, since the roles of employee and manager are distinctive and easy to categorize. According to the results from multiple regression analysis, being a manager had a positive effect on combined perceived performance, both for self-efficacy and job relevance. This relationship was however not significant, and could therefore not be used to make any conclusions whether or not organizational position acted as a moderating factor neither between self-efficacy and combined perceived performance nor between job relevance and combined perceived performance. While the sample size was not large enough to make conclusions about the whole population of grocery store workers, two statistically significant relationships were found, one between self-efficacy and combined perceived performance and one with job relevance and combined perceived performance. Additionally, a new framework was created based on previous theoretical models which can contribute to future studies that aim to examine the role of organizational position and perceived performance of mobile devices.
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ASONG, ANDEH BRIDGET, and Ashifur Rahaman Khan. "Will physical stores eventually die out?The impact of e-commerce on physical stores in the fashion industry and grocery sector." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-54691.
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Adolfsson, Tess, and Isabell Schönström. "Buy 2 for the price of 1 : A multiple case study of how grocery stores influence consumers impulse buying behavior online." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104284.
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There has been a significant increase in e-commerce over the past years and to which extent consumers use it. During the past year, when the Covid-19 pandemic has ravaged among us, food consumption has also become a fact. Grocery stores have had the opportunity to develop their e-commerce and offer their customers a chance to purchase products at any time suitable. As the market is evolving, the concept of consumer behavior and impulse buying behavior has become more relevant and exciting in research. Still, little research has been done regarding how grocery stores influence consumers’ impulse buying behavior when shopping for groceries online. The purpose of this research, from a business perspective, is to investigate how grocery companies influence consumers' impulse buying behavior online and to identify if there are any contributing factors to influencing this behavior. The aim is to develop a more profound knowledge within this topic due to the lack of previous research on impulse buying behavior when shopping for groceries online. The conclusion of this thesis shows that impulse purchases increase the additional sales to the store and that there are clear strategies for how the grocery stores do to influence the impulse buying behavior in the physical store. However, the study showed that grocery stores do not actively work to influence consumers' impulse buying behavior when shopping for groceries online as they do not have the power to implement them. This is because the head offices control their e-commerce.
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Shony, Isho, and Oscar Eriksson. "POTENTIAL FOR DEMAND RESPONSE : A case study- describing the potential for electricity demand response in Swedish grocery stores." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-32345.
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Lindström, Madeleine. "Livsmedelsbutikers ökande utbud av ekologiska livsmedel : En studie om hur livsmedelsbutiker bemöter den ökande efterfrågan på ekovaror från svenska konsumenter." Thesis, Umeå universitet, Institutionen för ekologi, miljö och geovetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-130772.
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Abstract The purpose of this study was to investigate how grocery stores perceive the increasing demand for organic food among Swedish consumers. Furthermore, I have studied how Swedish consumers perceive the supply of organic foods in grocery stores. This comparative study aimed to shed light on the problems and opportunities this development brings, and how the control of organic food is conducted. The primary source for the results consisted of information gathered from two surveys: a consumer survey and a store survey. The majority of grocery stores in this study answered that there has been an increase in sales of organic food and this trend is noticeable. More consumers are demanding organic food in the stores and shortages in the organic supply is becoming increasingly prevalent. This development encouraged consumer’s environmental awareness in the grocery store and promotes increased interest in how the goods are produced and transported. Large areas of agricultural land should be converted to organic agriculture to meet this increasing demand for organic food. Some studies have proven large scale- shift to organic farming without food shortages. Sweden has both preconditions for sustainable agriculture produced with local renewable resources and has the most stringent regulations and higher standards in food production than other countries. Therefore, local production needs to be prioritized. A sustainable agriculture is a necessity in the future; that can both reduce its carbon footprint and at the same time respond to the world's increasing food supply.
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Menefee, Daja C. "Mediating effects of social capital and grocery stores on obesity rates in rural food deserts." Thesis, Kansas State University, 2013. http://hdl.handle.net/2097/16315.
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Master of ScienceDepartment of Agricultural Economics
Hikaru Hanawa Peterson
Over the past few decades, the prevalence of obesity and diet-related diseases has steadily increased and become a major public health concern. Part of the problem has been attributed to the large quantity of unhealthy (energy-dense) foods U.S. consumers include in their diets. Statistics on food environment suggest that some areas and households have easier access to fast food restaurants and convenience stores but limited access to supermarkets. Limited access to nutritious food and relatively easier access to less nutritious food have been shown to lead to poor diets and, ultimately, to obesity and diet-related diseases. These issues may more negatively affect some communities than others, particularly rural communities as they tend to be further away from food outlets compared to urban areas. Counties are classified as food deserts based upon the percentage of residents living below the federal poverty line and the percentage of residents residing more than one mile from a supermarket. This definition excludes many viable food outlet options, including smaller independently-owned groceries. With rural residents being at a greater disadvantage, it becomes important to consider smaller groceries as an alternative for these communities. The level of social capital may be an indicator of an area’s willingness to support its community. The social environment of rural communities can be characterized as having a high degree of interconnectedness within the community, so that “everybody knows everybody else” (Beggs, Haines, & Hurlbert, 1996). This unique social network in rural communities facilitates the buildup of social capital, which incorporates reciprocity and the willingness to do things for members within the network. This study finds a negative relationship between obesity and social capital in nonmetropolitan counties, as well as a negative relationship between obesity rates and rural grocery stores. These conclusions lend insight into ways to decrease the level of obesity in rural areas.
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Liou, Priscila. "Labeling Compliance and Species Authentication of Fish Fillets Sold at Grocery Stores in Southern California." Chapman University Digital Commons, 2019. https://digitalcommons.chapman.edu/food_science_theses/5.
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Seafood mislabeling has numerous consequences, including economic deception and food safety risks. The focus of this study was to investigate fish species labeling, use of acceptable market names, and Country of Origin Labeling (COOL) compliance for fresh fish fillets sold at grocery store seafood counters in Southern California. A total of 120 fillets representing 16 different categories of fish were collected from 30 grocery stores. Each sample underwent DNA barcoding to determine the species. Use of an acceptable market name was confirmed using the FDA Seafood List. Samples were determined to be compliant with COOL if both the country of origin and the production method were declared in accordance with regulatory requirements. Among the 120 samples examined, species substitution was detected in 16 samples (13.3%) and unacceptable market names were observed for an additional 11 samples (9.2%). The category with the highest rate of species substitution was snapper (3/3), followed by yellowtail (2/4), halibut (4/10), cod (3/10), and bass (2/7). COOL noncompliance was observed for 28 samples (23.3%): the country of origin was missing for 15 samples, production method was missing for 9 samples, and 4 samples were missing both. Overall, 25 out of the 30 grocery stores visited had at least one sample with a mislabeling error. This study revealed species mislabeling as a continuing concern in the seafood industry, especially with high-value species. Furthermore, the lack of COOL compliance among retailers is concerning and suggests a need for increased focus on these regulations.
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唐慧茵 and Wai-yan Christine Tong. "Documenting the historical and spatial significance of Wing Woo grocery and provisional shop." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B42189214.
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Jonas, Ejner. "Livsmedelsbutikers avfallshantering : Avfallshantering och bortforsling av avfall hos livsmedelsbutiker i Örnsköldsvik och Kramfors kommun." Thesis, Umeå universitet, Institutionen för ekologi, miljö och geovetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-123130.
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The purpose of this report was to find out if grocery stores in Örnsköldsvik and Kramfors municipality recycle their producer responsibility package waste, hazardous waste and their food waste and in what way they get rid of their waste. Are there any differences in how these two municipalities does it? Are there any variance between different stores depending on size, location and finally come up with suggestions for improvements. To find out the answer to this questions phone interviews with 25 grocery stores in these two municipalities were conducted. The results from the survey shows that grocery stores in both municipalities sort out their producer responsibility package waste and hazardous waste to a great extent. Only four stores indicated that they sorted out food waste. Responses were varied regarding in what way the grocery stores get rid of their waste. Some stores get their waste picked-up by the municipality and others by different entrepreneurs. One of the big food chains have a contract with an entrepreneur to pick up their waste at all the stores in this part of the country. Some of the suggested improvements are to minimize the amount of food waste that gets thrown away and clarify the laws on what waste that the municipality have monopoly on. The conclusion of this report is that grocery stores in these two municipalities are good at sorting out their waste except food waste.
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Panteloukas, George, Etonga Asopo Albert Mbu, and Roland Buwag. "A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19602.
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Service quality and customer satisfaction are important concepts to grocery industry. It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. The service quality model SERVQUAL is discussed in this study and how it can be applied in the context of grocery stores. The data in use were gathered from consumers in a southern Swedish town, called Växjö and the goal was to measure their expectations and perceptions of the services provided to them. After going through a significant number of articles and literature, the SERVQUAL model was altered by adding more variables (products, location, and waiting time) to its five dimensions. The aim was to find out if consumers are satisfied with the services been provided to them by grocery stores. Purpose – The purpose of the paper was to identify the dimensions influencing consumers’ perceived service quality in the grocery retailing. Method/approach – Using a sample of 200 respondents, a self-completion questionnaire was given out to consumers in Växjö, to determine their expectations and perceptions of service quality in grocery stores. Findings – The results show that expectations exceeded perceptions, denoting gaps in service quality, which means that grocery stores do not provide the level of service demanded by customers. This entails that customer satisfaction is rather low and that there is still room for grocery stores to improve on their performance. Managerial implications – The findings show that the SERVQUAL model can be a very useful instrument in measuring service quality in grocery stores. The additional variables proposed show a strong correlation to customer satisfaction, with products and waiting time being of high importance to overall service quality. Managers can use this tool to understand how customers assess service quality in grocery stores and in turn enhance their service experience. Originality/value – We introduce three new variables in the SERVQUAL model which, we believe, complete the assessment of service quality in the context of grocery stores.
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Palmer, Darci Coleen. ""Food & Shelter": Low-Income Housing Tax Credit Developments in California and Access to Grocery Stores." DigitalCommons@CalPoly, 2011. https://digitalcommons.calpoly.edu/theses/561.
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Since the mid-century proliferation of public housing, policy makers and environmental justice advocates have exposed the fact that geographically and economically isolated public housing sites are ultimately detrimental to residents and communities. In recent years, more progressive housing policies have emphasized the importance of site location in the success of housing programs. This study explores the intersection of affordable housing policy and “food desert” research, by assessing the Low-Income Housing Tax Credit (LIHTC) program in California, with specific attention to the grocery store category within the Site Amenities section. Since the inception of the LIHTC program in 1986, the California Tax Credit Allocation Committee (CTCAC) has made multiple revisions to its application process. The study evaluates the current accessibility of grocery stores from LIHTC sites in Alameda and Santa Clara Counties in Northern California. It also critiques the changes in application scoring, criteria, and the indicators of food facility proximity and quality, identifying weaknesses, recommendations, and areas for further research.
It finds that despite CTCAC’s efforts to improve the effectiveness of the application, there does not seem to improvement in grocery store access over time. Further research is needed to determine whether this condition is a result of a failure on the part of the application process, or of high land costs and limited availability of developable land.
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Mammarella, Sarah Colby Sarah. "FOOD OPTIONS WITH A MORE NUTRIENT FAVORABLE PROFILE IN GROCERY STORES: BUYING HEALTHIER FOODS WITHOUT PAYING MORE." [Greenville, N.C.] : East Carolina University, 2010. http://hdl.handle.net/10342/2816.
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Hallsworth, A. G. "Some welfare determinants of the impact of large-scale grocery stores : A case study of South Hampshire." Thesis, University of Portsmouth, 1987. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.377556.
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Expenditure on food is a major item of the budget of British households. For low income households it may be the single largest expenditure category. It follows from this that there are major welfare implications in the placement of the retail stores from which foodstuffs may be bought. This issue has been a topic of debate ever since the grocery retail system began to restructure into larger outlets. Food retailing in Britain is highly competitive and the major chains have an excellent record of supplying food on low profit margins per item. This in itself, however, forces them to seek other ways of reducing overheads. Accordingly, there are sound economic reasons why grocery retailers must seek low-cost locations that are accessible to the more mobile sectors of the community. The advent of the French-style hypermarket drew attention to the possibility that such a revision of the system of retailing might offer low prices but at the cost of making stores inaccessible to the less mobile low income groups who most need those low prices. It is to this vital issue that this thesis addresses itself. Empirical analysis is undertaken in South Hampshire in order to compare a hypermarket with a superstore. The latter type of store offers similar facilities of large scale grocery shopping but in a more accessible location. Three separate types of analysis, each within the positivist/ behaviouralist tradition proposed by Johnston, are attempted in order to draw out the welfare implications of these contrasted store types. Analyses are undertaken at each of the stores, in the hinterland of the stores and among higher-income and lower-income residents of the area. The conclusions are that the superstore is td be favoured on welfare grounds. At the same time, it is recognised that such stores develop within the overall framework of control offered by the British Planning System. Accordingly, the 'Managerialist' theories of Pahl are drawn upon in order to place the research in a wider context. This makes it possible to extend the applicability of the findings beyond the immediate research area. Observations are made on possible planning strategies to maximise the likelihood that superstores, rather than hypermarkets, will be built in the future.
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Hagdahl, Josefine. "Agreement for increased energy efficiencybetween property owners and tenants : For an increased share of sustainable grocery stores." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-263946.
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Every day, climate change with increasing greenhouse gases becomes a bigger and bigger problem due to a growing population, urbanization and higher living standards, where the energy sector is the biggest cause of the emission problems. Housing and service correspond to onethird of Sweden's carbon dioxide emissions and one-third of Sweden's total final energy use, and a reduced climate impact and reduced energy use are required, not least from buildings that represent such a large part of the problem. For properties containing a grocery store, an installation of heat recovery from the cooling system can be a way to utilize energy that is already available to thereby reduce the building's energy use and climate impact. This project aims to investigate both the advantages and problems of heat recovery when a property owner takes advantage of a food store's condenser heat. The work focuses on analyzing administrative issues such as distribution of responsibilities, costs and clarifications in the rental agreements. The report presents a literature study containing information on Sweden's and EU's environmental requirements, existing requirements for the rental agreement and a description of the technology behind heat recovery. In addition, interviews were conducted with both property owners and grocery retails in order to get their opinion on the advantages and problems of heat recovery. The property owners contacted during the study were Castellum, Humlegården Fastigheter, AMF Fastigheter, Vasakronan, Skandia Fastigheter and Atrium Ljungberg. Furthermore, the retail companies ICA, Coop Butiker och Stormarknader and Hemköp were contacted. The results of the interviews indicate that the rental agreements often doesn’t contain enough information about the division of responsibilities, cost distribution and operating conditions. This leads to communication deficiencies that are often due to lack of knowledge and further, to operational problems where neither the cooling system nor the heat recovery is utilized to the maximum. In addition, there is no financial incentive for property owners to invest in energyefficient installations such as heat recovery, as the majority of tenants pay for electricity, water and heating costs themselves. There are also different opinions on administrative issues such as contract length, compensation, cost distributions and which information that should be included in the rental agreement between the various companies that have been contacted. Despite the problems that have been located, the majority of the property owners and the grocery retails still have a positive contribution to installing heat recovery, especially for environmental reasons. The study shows that a clarifying rental agreement would make it easier for both parts, since the division of responsibility becomes clearer and the risk of poorly managed systems decreases. Since all companies thinks different to different types of issues, a standard contract cannot be developed, but the most common problems have been located. With the help of this information, this study was able to present the information that the two parts need to discuss and involve in the rental agreement if heat recovery is installed.Varje dag blir klimatförändringarna med ökande växthusgaser ett större och större problem på grund av en växande population, urbanisering och högre levnadsstandarder, där energisektorn är den största orsaken till utsläppsproblemen. Bostäder och service motsvarar en tredjedel av Sveriges koldioxidutsläpp och en tredjedel av Sveriges totala slutgiltiga energianvändning och det krävs en minskad klimatpåverkan och en minskad energianvändning, inte minst från byggnader som utgör en så stor del av problematiken. För fastigheter innehållandes en livsmedelsbutik kan en installation av värmeåtervinning från kylsystemet vara ett sätt att utnyttja energi som redan finns tillgänglig för att på så vis minska byggnadens energianvändning och klimatpåverkan. Det här projektet syftar till att undersöka både fördelar och problematik kring värmeåtervinning då en fastighetsägare drar nytta av en livsmedelsbutiks kondensorvärme. Arbetet fokuserar kring att analysera administrativa frågor så som ansvarsfördelningar, kostnadsfördelningar och förtydliganden i hyresavtalet. I rapporten redovisas en litteraturstudie innehållandes information om Sveriges och EU:s miljökrav, befintliga krav på hyresavtal samt en beskrivning av tekniken bakom värmeåtervinning. Vidare genomfördes intervjuer med både fastighetsägare och detaljhandelsföretag för att få deras åsikt om fördelar och problematik med värmeåtervinning. De fastighetsägare som kontaktades var Castellum, Humlegården Fastigheter, AMF Fastigheter, Vasakronan, Skandia Fastigheter och Atrium Ljungberg. Vidare kontaktades detaljhandelsföretagen ICA, Coop Butiker och Stormarknader samt Hemköp. Resultatet från intervjuerna visar att hyresavtalen ofta inte innehåller tillräckligt med information kring ansvarsfördelning, kostnadsfördelning och driftförhållanden. Det leder till kommunikationsbrister som ofta beror på okunskap och i sin tur till driftproblem som innebär att varken kylsystemet eller värmeåtervinningen utnyttjas maximalt. Dessutom saknas ekonomiskt incitament för fastighetsägare att investera i energieffektiviserande installationer så som värmeåtervinning, då majoriteten av hyresgästerna har kallhyra. Det råder också skilda meningar kring administrativa frågor som avtalslängd, kompensation, kostnadsfördelningar samt vad som ska inkluderas i hyresavtalet och inte mellan de olika företagen som kontaktats. Trots problematiken som lokaliserats ställer majoriteten av fastighetsägarna och detaljhandelsföretagen ändå sig positivt till att installera värmeåtervinning, framförallt av miljömässiga skäl. Studien visar att ett förtydligande hyresavtal skulle underlätta för båda parter, då ansvarsfördelningen blir tydligare och risken för dåligt driftade system minskar. Då alla företagen ställer sig olika till olika typer av frågor kan inte ett standardavtal tas fram, däremot har de vanligaste problemen lokaliserats. Med hjälp av den informationen kunde denna studie presentera den information som parterna behöver diskutera samt involvera i hyresavtalet vid en installation av värmeåtervinning.
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Brown, Timothy Glen. "Group dismissal for poor performance as a response to excessive stock shrinkage : a study of owner-managed franchised grocery retailers." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/5488.
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Thesis (MBA (Business Management))--Stellenbosch University, 2008.ENGLISH ABSTRACT: Excessive shrinkage threatens the viability of retailers, especially grocery retailers because they operate on low profit margins. One possibility is for retailers to dismiss employees who are perceived to be responsible for excessive shrinkage, but South African law generally requires that the employer prove individual culpability or poor performance to justify a dismissal. In most cases, retailers are not able to identify the exact causes of shrinkage or those employees who may be responsible for the shrinkage. Pep Stores has developed a novel group dismissal model, using a poor performance process, in terms of which a store's entire staff complement is dismissed on the basis of collective responsibility for failing to avoid excessive shrinkage. The Pep model is attractive to retailers because it overcomes the retailer's inability to produce evidence relating to excessive shrinkage. This Study Project seeks to determine whether collective responsibility for shrinkage may be introduced in owner-managed grocery stores and, if not, whether adaptation of the model or new technology might facilitate its introduction. A further objective is to determine whether the applicability of the Pep model correlates to factors such as the size, activity level and complexity of retail stores. Three barriers to the application of the Pep model in grocery retail stores were identified: firstly, the determination of an "acceptable level of shrinkage" that is reasonably attainable; secondly, the conducting of sufficiently accurate stock takes to support dismissals and, thirdly, the existence or creation of circumstances allowing the implementation of collective responsibility for shrinkage. Grocery retailers have no difficulty in identifying an attainable "acceptable level of shrinkage" or in conducting highly accurate stock takes and stock counts. Circumstances allowing the imposition of collective responsibility for shrinkage were, however, clearly not present. Collective responsibility was precluded by the specialised nature of the employees' tasks and a lack of co-responsibility arising from employees' inability to directly observe each other. However, an adapted Pep model is applicable in grocery retail stores at departmental level if the departments are insulated from fraud or error by receiving clerks and cashiers. This insulation may be achieved by implementing joint receiving procedures that involve each department in receiving departmental stock and an increase in cashier monitoring. The introduction of Radio Frequency Identification Technology will ultimately facilitate the implementation of the Pep model through the enhanced insulation of departments. This enhanced insulation is achieved through the ability to track the movement of individual items in stores and the reduction of receiving and cashier error and fraud as a result of the automation of aspects of these functions. This technology, however, is unlikely to be implemented in the short term given the significant cost of RFID tags and the technical and organisational constraints to adoption. Perceptions on the applicability of the Pep model are correlated in smaller stores to total store floor areas, while the applicability of the model in larger stores is correlated to the size of staff complements. This suggests that the model may be ideally applicable in smaller stores, where the total store floor area is relatively smaller and in larger stores, where the staff complements are relatively larger.
AFRIKAANSE OPSOMMING: Oormatige voorraadverlies bedreig die lewensvatbaarheid van kleinhandelaars, veral kruidenierswarehandelaars, omdat hulle met klein winsmarges werk. Een moontlikheid is dat kleinhandelaars werknemers ontslaan wat gesien word as die verantwoordelikes vir oormatige voorraadverlies, maar die Suid-Afrikaanse reg vereis oor die algemeen dat die werkgewer indiwiduele skuld of swak prestasie bewys om ontslag te regverdig. In die meeste gevalle is kleinhandelaars nie in staat om die presiese oorsake van voorraadverlies, of die werknemers wat vir die voorraadverlies verantwoordelik mag wees, te identifiseer nie. Pep Stores het 'n vindingryke groep-ontslagmodel ontwikkel, met gebruik van 'n swakprestasieproses, ingevolge waarvan 'n winkel se hele personeel ontslaan word op grond van kollektiewe verantwoordelikheid weens versuim om oormatige voorraadverlies te vermy. Die Pep-model is aantreklik vir kleinhandelaars, want dit oorkom die kleinhandelaar se onvermoë om bewys te lewer in verband met oormatige voorraadverlies. Hierdie navorsingsprojek probeer vasstel of kollektiewe verantwoordelikheid vir voorraadverlies ingestel kan word in eienaarbestuurde kruidenierswinkels en, indien nie, of aanpassing van die model, of nuwe tegnologie, die invoer daarvan sou kon fasiliteer. 'n Verdere doelstelling is om vas te stel of die toepaslikheid van die Pepmodel korreleer met faktore soos die grootte, bedrywigheidsvlak en kompleksiteit van kleinhandelwinkels. Drie struikelblokke vir toepassing van die Pep-model in kleinhandelkruidenierswinkels is geidentifiseer: eerstens, die bepaal van 'n "aanvaarbare voorraadverliesvlak" wat redelik haalbaar is; tweedens, die uitvoer van voldoende akkurate voorraadopnames om ontslag te steun en derdens die bestaan of skep van omstandighede wat die implementering van kollektiewe verantwoordelikheid vir voorraadverlies moontlik sal maak. Kruidenierskleinhandelaars ondervind geen probleme met die identifisering van haalbare "aanvaarbare voorraadverliesvlakke" of met die uitvoer van hoogs akkurate voorraadopnames en - tellings nie. Omstandighede wat die oplê van kollektiewe verantwoordelikheid vir voorraadverlies moontlik maak, was egter duidelik nie aanwesig nie. Kllektiewe verantwoordelikheid is uitgesluit weens die gespesialiseerde aard van die werknemers se take en 'n gebrek aan mede-verantwoordelikheid weens werknemers se onvermoë am mekaar direk waar te neem. 'n Aangepaste Pep-model is egter toepasbaar in kruidenierskleinhandelwinkels op departementele vlak indien die departemente van bedrog of foute deur ontvangsklerke en kassiere afgeskerm word. Die afskerming kan bereik word deur die implementering van gesamentlike ontvangsprosedures wat elke departement betrek by die ontvangs van departementele voorraad en verskerpte kassiermonitering. Die invoer van Radiofrekwensie-identifikasietegnologie sal uiteindelik die implementering van die Pep-model fassiliteer deur die verhoogde afskerming van departemente. Hierdie verhoogde afskerming word bereik deur die vermoë om die beweging van indiwiduele items in winkels na te speur en die vermindering van ontvangs- en kassierfoute en -bedrog as gevolg van die outomatisering van aspekte van die funksies. Hierdie tegnologie sal egter waarskynlik nie oor die korttermyn toegepas word nie weens die aansienlike koste van RFIO-etikette en die tegniese en organisatoriese beperkings op die invoer daarvan. Persepsies oor die toepasbaarheid van die Pep-model word in kleiner winkels gekorreleer met die totale winkelvloeroppervlak, terwyl die toepasbaarheid van die model in groter winkels gekorreleer word met die grootte van die personeelkorps. Dit suggereer dat die model ideaal toepasbaar mag wees in kleiner winkels waar die totale winkelvloeroppervlak relatief kleiner is en in groter winkels waar die personeelkorps relatief groter is.
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Lennesiö, Claes, and Fredrik Gustafsson-Forsberg. "En branschstudie om livsmedelsbranschen." Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-16734.
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I denna branschstudie gällande livsmedelsbutiker, kommer vi att beröra hur butiker kan marknadsföra sig samt vilka faktorer som spelar störst roll vid kundernas val av butik. För att kunna klargöra detta, kommer vi att använda oss av teorier så som Porters fem konkurrenskrafter samt vissa skolformer utifrån boken Marketing Theory av Jagdish N. Sheth, David M. Gardner och Dennis E. Garret. Vi upptäckte under arbetets gång att det är en komplicerad marknad, vilket även kommer att diskuteras under kommande kapitel. Syftet med uppsatsen är att få en djupare inblick hur marknaden ser ut då de olika livsmedelsbutikerna marknadsför sig på olika sätt, samt även kunna konstatera vilka faktorer som är avgörande för kunderna vad gäller deras val av butik. De forskningsfrågor vi satte upp inför denna studie var: ”Hur marknadsför sig livsmedelsbutikerna till kunderna?” ”Vilka är de faktorer som styr konsumenternas val av butik?” För att kunna besvara våra forskningsfrågor, har vi genomfört två typer av studier. En kvalitativ undersökning där vi genomförde två intervjuer med en informant från en mindre Coop-butik samt en informant från en större Ica-butik. Den andra studien var en kvantitativ undersökning, där vi genomförde en enkätundersökning för att få reda på kundernas krav och dylikt. Utifrån resultatet av våra undersökningar ställdes dessa mot de teorier vi har tillämpat för att kunna få fram en teoretiskt stärkt bild av dagens livsmedelsmarknad. Teorierna har hjälpt oss att få en klar och tydlig uppfattning om hur livsmedelsmarknaden fungerar. Vi kan genom vår undersökning se, att det finns klara skillnader utifrån storleken på butik när det kommer till hur marknadsföringen utformas samt hur butiken är geografiskt placerad. Kundernas val av butik bestod till största delen av åsikter som berörde butikens utbud samt geografiska positionering. Dock har vi sett från tidigare forskning, att det finns många fler faktorer som styr valet av butik. Mycket av detta sker undermedvetet hos kunderna. För att kunna få en mer tydligare bild av detta, har vi utvecklat tre olika kundtyper: Den uppmärksamma Den ouppmärksamma Den medkänslosammaIn this paper about grocery stores, we will try to find out how retailers market themselves and what the underlying factors are for the customers when they do their choice of store. To clarify this, we will use some theories such as Porter's five competitive forces and certain types of schools based on the book Marketing Theory by Jagdish N. Sheth, David M. Gardner and Dennis E. Garrett. During the work with this paper we discovered that this is a complicated market, which also will be discussed in later chapters. The purpose of this paper is to gain a deeper insight into how the market looks as the various grocery stores market themselves in different ways, but also be able to identify those factors that are crucial concerning customers choice of store. The research questions for our study were: “How do the grocery stores market themselves towards customers?” “What are the factors that make customers choose a store?” In order to answer our research questions, we have conducted two types of studies. The first one was a qualitative study, where we performed two interviews, one with an informant from a smaller Coop store and one with an informant from a larger Ica store. The second study was a quantitative survey, where we conducted a survey to find out customers requirements etc. Based on the results of our investigations, we set up the result against the theories that we have applied to obtain a theoretically confirmed image of today’s grocery store market. The theories have helped us to gain a clear idea of how the market works. We can see through our investigation that there are some distinct differences based on the size of the store when it comes to how the stores market themselves and where the stores are geographically positioned. Customer’s choice of store consisted largely of opinions involving the stores offering and geographic positioning. However, we have seen from previous research that it is much more than just these factors that made customers choice of stores. To get a clearer image about it, we have developed this to these three different types of customers: The attentive The inattentive The compassionate
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Myhrberg, Helene. "Matavfall från matvarubutiker i Umeå : Möjligheter till källsortering och minskat svinn." Thesis, Umeå universitet, Institutionen för ekologi, miljö och geovetenskap, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-88710.
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Title: Food waste from grocery stores in Umeå- the potential for taking care of and reducing the amount of food waste. Author: Helene Myhrberg Abstract Food waste from grocery stores is an increasing problem in Sweden, and amounts to roughly 67 000 ton per year. This has consequences both for sustainability in general, but also for achieving the targets stipulated by the EU. Given this, it should be relevant for the society that grocery stores both decrease the amount of food waste but also develop better ways of dealing with food waste. Although there exist methods for this, the practicability of such measures are unknown. In this thesis I assess these issues by conducting interviews with owners and employees at five grocery stores in Umeå, asking them how they think about these questions. In particular, I focus on how to take care of and prepare food waste for anaerobic digestion and how to decrease volumes of food waste. In essence, I find that both the knowledge of, and interest in, these issues vary substantially between grocery stores. Further, for these measures to be feasible, it requires the process to be both economically efficient while not requiring too much time of work. With this in mind, it seems necessary to have a facility that can take care of both packed and unpackaged food waste, making it as cheap and simple as possible for the grocery stores. For reducing volumes of waste, most grocery stores agrees on better planning as the way to go. Key words: food waste, grocery stores, anaerobic digestion, decreasing of food waste.
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Chingang, Nde Daniel, and Paul Lukong. "Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå." Thesis, Umeå University, Umeå School of Business, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-35008.
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Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to know how to measure these constructs from the consumers’ perspective in order to better understand their needs and hence satisfy them. Service quality is considered very important because it leads to higher customer satisfaction, profitability, reduced cost, customer loyalty and retention.
Purpose – The main purpose of this study theoretically is finding out how applicable the SERVQUAL model is in the context of grocery stores and empirically, describe how consumers (students) perceive service quality and whether they are satisfied with services offered by these stores in Umea.
Design/methodology/approach – A self-completion questionnaire was developed from the SERVQUAL instrument and distributed using a convenience sampling technique to students in the Umea University campus to determine their perceptions of service quality in grocery stores.
Findings – From the analysis carried out, it was found out that, the SERVQUAL model was not a good instrument to measure service quality because some of the items under the dimensions overlapped and regrouped under different dimensions from the factor analysis carried out. It also showed some items associated to more than one component.
Some dimensions showed a reliability scale of less than 0.7 which could have been as result of the wordings used in the questionnaires or the number of items used under each dimension. Also, it was found that the overall service quality perceived by consumers was not satisfactory meaning expectations exceeded perceptions and all the dimensions showed higher expectations than perceptions of services.
Research implications – Theoretically, from the findings, it implies that the SERVQUAL model is not the best tool to use measure service quality in grocery stores because the dimensions do not best measure the construct in that context. Practical implications suggest that grocery stores in Umea are not providing the level of service quality demanded by customers. The findings suggest that grocery stores need to improve all the dimensions of service quality from the gap analysis carried out.
Originality/value – This study contributes to the already existing studies examining service quality in grocery stores using the SERVQUAL model and also provides empirical results that could guide management dealing with retail activities to take corrective actions that lead to growth in the company.
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Andrée, Erik, and Johan Schütte. "Matavfall från livsmedelsbutiker : - En analys av den kommunala hanteringen i Sverige samt en detaljstudie av förhållandena i Umeå kommun." Thesis, Umeå universitet, Institutionen för ekologi, miljö och geovetenskap, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-34966.
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Food waste from grocery stores - An analysis of municipal management inSweden and a detailed study of the situation in Umeå municipality The objective of this thesis was to analyze the municipal management of food waste fromgrocery stores in Sweden in general and in Umeå municipality in particular. Furthermore theobjective was to account for the different waste treatment methods that can be used and toevaluate them from an environmental perspective. In order to analyze the municipalmanagement a survey was sent to all of the municipalities/municipal waste companies inSweden. A general comparison of treatment methods was carried out on the basis of ascientific review and a system analysis was performed in order to compare three differenttreatment alternatives for the food waste generated in grocery stores in Umeå. The surveyshowed that the legal definition of food waste from grocery stores is unclear and variesbetween municipalities. However, a majority of the municipalities that offer any kind ofsource separation include grocery stores in the offer. The packaged food waste is oftenincinerated even if source separation is available due to the difficulties with removingpackaging materials. Concerning treatment methods, the results show that composting is theenvironmentally least advantageous method for large-scale treatment of food waste.Incineration and anaerobic digestion are about equal in their environmental impact, but thelatter was found to be favorable in principle based on the fact that it, in theory, generates bothnutrient recycling and energy recovery. For the food waste generated in grocery stores inUmeå municipality, incineration at the Dåva power and heating plant was found to be thepreferable method rather than anaerobic digestion in Skellefteå and composting in Luleå.
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Kornstad, Anna-Karin, and Jennifer Edbom. "Kundlojalitet inom svensk dagligvaruhandel : En kvalitativ studie om relationen konsument/butikspersonal inom dagligvaruhandel." Thesis, Högskolan i Skövde, Institutionen för handel och företagande, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-12538.
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Problemformulering: Vår studie handlar om konsumenters relation till butikspersonalen inom dagligvaruhandeln, alltså butiker som i första hand säljer livsmedel men även andra dagligvaror. Hur interaktionen mellan konsument och produkt är och hur situationen vid konsumtionen ser ut är faktorer som Laaksonen (2010) menar påverkar den engagemangsnivå konsumenten upplever. Vi vill därför studera hur relationen till butikspersonalen kan påverka hur konsumtionssituationen upplevs av konsumenten och hur den påverkar engagemangsnivån, då dagligvaror ofta anses som lågengagemangsprodukter. Det behövs mer studier som skapar förståelse om vilken påverkan personalen har på konsumentens upplevelse av relationen, då relationen är en faktor som bidrar till konsumentens lojalitet. Syfte: Studien syftar till att få större kunskap om vilken betydelse relationen med butikspersonalen har för konsumentens upplevelse av lojalitet. Lojalitet innefattar många faktorer, vi har valt att fokusera på faktorn relationer. Detta för att bidra till en ökad förståelse om konsumentens relation till butikspersonalen då det kan hjälpa butiken att förstå hur de kan arbeta vidare med relationsskapandet till konsumenten. Detta är viktigt för butiken att ha förståelse om då relationen även påverkar konsumentens relation till butiken som i sin tur påverkar konsumentens lojalitet. Metod: För att få större kunskap om hur viktigt konsumenter upplever att personalen i butiken är och vad hos butikspersonalen som konsumenten efterfrågar i relationen, valde vi att samla in data från konsumenter och analysera svaren, vilket i detta fall gjorts via intervjuer. Teori: Den teori som vi främst använt oss av är lojalitetsbegreppet och relationsmarknadsföring. Slutsats: Priser, öppettider och sortiment är viktiga faktorer vid skapandet av en långvarig relation med butiken men för att konsumenten ska välja en butik framför en annan måste bemötandet från personalen vara bra. Det finns många dagligvarubutiker att välja på i konsumenternas närområde vilket gör att faktorerna priser, öppettider och sortiment inte blir avgörande. Det är istället relationen till butikspersonalen och att konsumenten känner sig speciell, respekterad och betydelsefull som blir en konkurrensfördel och avgörande faktor för konsumenternas val av butik. En tillmötesgående och positiv personal gör att relationen stärks och konsumenterna får en mer positiv inställning till butiken. Även i de fall där konsumenterna inte upplever personalen som så viktig bidrar ändå en tillmötesgående personal till att konsumenten uppfattar butiken som mer attraktiv.Problem: Our study is about consumers' relationship with the store staff in the grocery store, then stores that primarily sell food but also other consumer goods. How the interaction between the consumer and the product is and how the situation looks at consumption are factors Laaksonen (2010) argues affect the commitment level of the consumer experience. We therefore want to study how the relationship with the store staff can affect the consumption situation experienced by the consumer and how it affects the level of commitment, then consumer goods often considered low-engagement products. It needs more studies to create understanding about the impact staff have on the consumer's perception of the relationship, then the relationship is a factor contributing to consumer loyalty. Objective: This study aims to gain greater knowledge of the importance of the relationship with the store staff for the consumer’s experience of loyalty. Loyalty involves many factors, we have chosen to focus on the factor relationships. This will contribute to a better understanding of the consumer's relationship with the store staff as it can help the store to understand how they can work on creating relationships with the consumer. This is important for the store to have an understanding of because the relationship also affects the consumer's relationship with the store, which in turn affects the consumer's loyalty. Method: To gain greater knowledge of how important the consumer experience that the staff in the shop is and what the consumer request of the staff in the relationship, we chose to collect data from consumers and analyze the responses, which in this case was collected by interviews. Secondary data that we used was collected from books and scientific articles. Theory: The main theory that we used was the concept of loyalty and relationship marketing. Conclusion: Prices, opening hours and range are important factors in creating a long-lasting relationship with the store, but for the consumer to choose one store over another the personal treatment from the staff must be good. There are many grocery stores to choose from in the immediate area of consumer, making the elements of prices, opening hours and range not crucial. It is instead the staff and their attitude that becomes a competitive advantage and crucial factor in consumers' choice of store. An accommodating and positive staff makes the relationship stronger and the consumer gets a more positive attitude to the store. Even in cases where consumers do not experience the staff as an important contribution they still experience that an accommodating staff makes the shop more attractive.
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Medina, Vega Daniel, and Zumaeta Daniel Alejandro Zavala. "La calidad del servicio de los grocery stores y su relación con la e-satisfaction y e-trust en e-loyalty." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/655616.
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En el contexto competitivo en el que nos encontramos se puede ver como cada vez se va potenciando algo que viene creciendo desde los últimos 10 años: El comercio electrónico. La percepción positiva de los consumidores sobre el desempeño de los sitios de compra online es un punto clave y no solo se ha convertido en una estrategia, sino que también es un factor diferencial para atraer clientes. En este sentido, explorar la calidad de servicio percibida por los consumidores en diferentes categorías y segmentos se ha convertido en una de las principales preocupaciones por los expertos del marketing. El objetivo de este estudio es el de investigar la correlación del modelo E-S-Qual y su relación con las variables: e-satisfaction, e-trust e e-loyalty en la categoría de e-grocery store. El público objetivo de la investigación son personas que cuentan con experiencia en las compras de la categoría mencionada y una frecuencia no menor a dos veces por mes. Los datos se obtendrán de una muestra de 400 participantes, que serán escogidos por la técnica de muestreo por conveniencia. A los cuales, se les suministrarán cuestionarios estructurados de tres secciones: preguntas filtro, preguntas demográficas y preguntas relacionadas con las variables en estudio. Asimismo, se analizarán los resultados por medio de un modelo de ecuaciones estructurales, implementando la técnica tipo Partial Least Squares (PLS) y el software Smart-PLS.In the competitive context in which we find ourselves, we can see how something that has been growing for the last 10 years is becoming more and more important: The e-commerce. The positive perception of consumers about the performance of online shopping sites is a key point and has not only become a strategy, but also a differential factor to attract customers. In this sense, exploring the quality of service perceived by consumers in different categories and segments has become one of the main concerns for marketing experts. The objective of this study is to investigate the correlation of the E-S-Qual model and its relationship with the variables: e-satisfaction, e-trust and e-loyalty in the e-grocery store category. The target audience of this research are people who have experience in shopping in the mentioned category and a frequency of not less than twice a month. The data will be obtained from a sample of 400 participants, who will be chosen by the convenience sampling technique. They will be given structured questionnaires with three sections: filter questions, demographic questions and questions related to the variables under study. Likewise, the results will be analyzed by means of a structural equation model, implementing the Partial Least Squares (PLS) technique and the Smart-PLS software.
Trabajo de investigación
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Cheng-Fong, Luis, Ana Cruzalegui, Jose Rojas, and Carlos Raymundo. "Methodology for the digitalization of advertisement at the point of sale for gross margin increase in the traditional retail trade." International Institute of Informatics and Systemics, IIIS, 2019. http://hdl.handle.net/10757/656359.
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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.Retail trade modernization in Peru has displaced the traditional retailer as the first option when it comes to shopping. Supermarkets have grown 45% during the last four years and the new convenience stores gather all competitive advantages required by the sector. Industry has adapted to the new Peruvian in order to cover the needs generated by a digital age offering solutions that give timely information, comfort and modernity when acquiring a new product. In 2017, 414,000 grocery stores were counted in Peru, which were forced to adapt and improve their services. This research project aims to come up with a solution to bring the grocery stores into the twenty-first century, and thus, to increase their gross margin and ensure their continuity. A methodology connecting the requirements of the grocery stores that invest the most in the city of Lima to the needs of the mass consumption companies by means of a platform that digitalizes ads at the point of sale driven by digital advertising is presented here. Currently, the product benefits 40 grocery stores in the city with a new customer service channel that allows to increase their sales by 20%.
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Dahl, Sebastian, and Daniar Hamajalal. "Click & collect: En studie kring COVID-19 och dess påverkan i fysiska butiker : En kvalitativ studie angående hur COVID-19 har påverkat fysiska butiker och dess click & collect." Thesis, Södertörns högskola, Företagsekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-46029.
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Due to COVID-19 the authors of the following study aim to examine how COVID-19 has affected society by studying its impact on grocery stores. The following study is based on a case study design where a total of four respondents have participated. All respondents are store managers and they have all been interviewed regarding questions that emphasise COVID-19 and its effect on their business, as well as how click & collect has played a role during COVID-19. The following study has used a qualitative research strategy with intentions to generate qualitative interviews that will underpin the result of the study. In order to answer the thesis, an issue was formulated that reads as follows: How and why has restrictions in physical stores during COVID-19 affected store managers in grocery stores and their sales through click & collect? In order to answer the issue that the study has presented, the study has been delimited to stores that are based in Stockholm. Furthermore it shall be said that the respondents who have participated in the study did so with the intention to remain anonymous. The conclusion of the study showed that click & collect has had an impact on grocery stores during COVID-19 due to the fact that store purchases have increased through the shopping channel. Furthermore the study presented that a new state of normality due to COVID-19 has occurred which benefits sales through click & collect. Finally the study has also shown that a synergy between the grocery stores physical and digital sales channels have occurred which benefits click & collect.
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McQueary, Brandy Jeanette. "Cincinnati Food Security: A Community Assessment." Cincinnati, Ohio : University of Cincinnati, 2008. http://rave.ohiolink.edu/etdc//view?acc_num=ucin1211996556.
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Thesis (Master of Community Planning)--University of Cincinnati, 2008.Advisors: Jan Fritz PhD (Committee Chair), Rainer vom Hofe PhD (Committee Member). Title from electronic thesis title page (viewed July 16, 2009). Includes abstract. Keywords: Food security; food desert; grocery stores; Cincinnati. Includes bibliographical references.
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Price, Robin Anne, and n/a. "Checking Out Supermarket Labour Usage: The Nature of Labour Usage and Employment Relations Consequences in a Food Retail Firm in Australia." Griffith University. Department of Industrial Relations, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040809.154443.
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This thesis examines the nature of labour usage within a market-leading Australian food retail firm and the employment relations consequences of the labour usage strategies employed by the firm. Retail employment is well established as a research subject in the UK, but has received comparatively little research attention in Australia. Given that retail industry employment accounts for 15 per cent of the Australian workforce, this represents a significant oversight. Within the retail industry, the supermarket and grocery sector employs 6 per cent of the Australian workforce. The sector is dominated by two major chains and is highly competitive, with a reputation for low profit margins, mundane jobs and low pay. The sector is recognised for an employment structure that is segmented with one segment holding full-time jobs with core employment conditions and the other segment, part-time jobs with poor working conditions. The dominant theory used by scholars to explain this employment structure is the dual labour market model and later iterations such as Atkinson's flexible firm model. This research assesses the value of these models, in particular Atkinson's flexible firm model, as a representation of the labour usage strategies of a market-leading Australian food retail firm. This analysis demonstrates that, in a general sense, Atkinson's model has applicability to the labour usage strategies exhibited in food retailing. The research found that, contrary to the theories of dual labour markets, a strong internal labour market operated within the firm with short hours casual employment as the port of entry. The benefits of this practice for the organisation were flexibility in labour usage and substantial wage savings, while the negative consequences were recruitment difficulties, exacerbated by high levels of staff turnover. For the employees, the consequences depended on their position in the organisational hierarchy and their individual circumstances, but involved initially accepting limited working hours and low pay in order to gain entry into the organisation. The research undertaken for this thesis leads to the development of a revised model, the casual internal labour market model, which more accurately depicts the labour usage strategies within the case study organisation. Retail researchers argue that it is necessary to understand the dynamics of the industry in order to understand the structure of labour usage. Additionally, employment relations and retail researchers both stress the need to contextualise labour usage patterns within broader environmental constraints and supply side factors. In seeking to achieve this, this research examines business strategies, retail specific employment relations literature and the Australian employment relations context. Furthermore, this study addresses the issue of retail employment strategies at several levels within one of Australia's market-leading food retailers: corporate level, store level and at the level of individual departments within the store. In doing so, this thesis highlights the differences in labour usage between stores and between departments within the stores and thereby provides a more detailed picture of the labour use practices within food retailers.
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Price, Robin Anne. "Checking Out Supermarket Labour Usage: The Nature of Labour Usage and Employment Relations Consequences in a Food Retail Firm in Australia." Thesis, Griffith University, 2004. http://hdl.handle.net/10072/367290.
Full textAbstract:
This thesis examines the nature of labour usage within a market-leading Australian food retail firm and the employment relations consequences of the labour usage strategies employed by the firm. Retail employment is well established as a research subject in the UK, but has received comparatively little research attention in Australia. Given that retail industry employment accounts for 15 per cent of the Australian workforce, this represents a significant oversight. Within the retail industry, the supermarket and grocery sector employs 6 per cent of the Australian workforce. The sector is dominated by two major chains and is highly competitive, with a reputation for low profit margins, mundane jobs and low pay. The sector is recognised for an employment structure that is segmented with one segment holding full-time jobs with core employment conditions and the other segment, part-time jobs with poor working conditions. The dominant theory used by scholars to explain this employment structure is the dual labour market model and later iterations such as Atkinson's flexible firm model. This research assesses the value of these models, in particular Atkinson's flexible firm model, as a representation of the labour usage strategies of a market-leading Australian food retail firm. This analysis demonstrates that, in a general sense, Atkinson's model has applicability to the labour usage strategies exhibited in food retailing. The research found that, contrary to the theories of dual labour markets, a strong internal labour market operated within the firm with short hours casual employment as the port of entry. The benefits of this practice for the organisation were flexibility in labour usage and substantial wage savings, while the negative consequences were recruitment difficulties, exacerbated by high levels of staff turnover. For the employees, the consequences depended on their position in the organisational hierarchy and their individual circumstances, but involved initially accepting limited working hours and low pay in order to gain entry into the organisation. The research undertaken for this thesis leads to the development of a revised model, the casual internal labour market model, which more accurately depicts the labour usage strategies within the case study organisation. Retail researchers argue that it is necessary to understand the dynamics of the industry in order to understand the structure of labour usage. Additionally, employment relations and retail researchers both stress the need to contextualise labour usage patterns within broader environmental constraints and supply side factors. In seeking to achieve this, this research examines business strategies, retail specific employment relations literature and the Australian employment relations context. Furthermore, this study addresses the issue of retail employment strategies at several levels within one of Australia's market-leading food retailers: corporate level, store level and at the level of individual departments within the store. In doing so, this thesis highlights the differences in labour usage between stores and between departments within the stores and thereby provides a more detailed picture of the labour use practices within food retailers.Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Department of Industrial Relations
Griffith Business School
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Shah, Fahid, and Robert Sindakovski. "A study about Social Media Marketing for Local Grocery Stores : How Social media can be used to create a better customer relationship?" Thesis, Linköpings universitet, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-141583.
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The role of internet and the digitalized world are more relevant than ever before. The new phenomena of digital marketing has created a paradigm shift of existing marketing with new ways to market. Social media plays a significant role in this change, since it allows businesses to easily engage with its customers and to maintain relationships. For small and local businesses, this change has created great opportunities to interact more with the local audience. However, not all such businesses have the sufficient knowledge to optimize the usage of social media. The focus of the study is to explore the current usage of social media in local businesses context. Furthermore, we will suggest social media marketing strategies that will help local business to improve its customer relations. The qualitative approach is applied in this study by using interviews and observations, which is the main source of primary data collection. The conclusion was that local grocery stores still rely much more on traditional marketing methods. However, local grocery stores still use and value social media, but most are unclear of the true benefits and strategies when using social media. Lacking strategies consist of planning the social media marketing strategies, but also lacks the formal management of critical situations on social media. Overall, local stores perform well in building relations with its customers using social media however, there is a scope of further improvements.
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Petrusson, Isabell, and Emma Obberson. "Medarbetarskap inom dagligvaruhandel : Hur icke-finansiella belöningar kan inverka på medarbetarskapet." Thesis, Högskolan Väst, Avd för företagsekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-16612.
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Idag finns det en stor konkurrens mellan butiker inom dagligvaruhandel, varav ledningen är i ett stort behov av sin arbetskraft. Medarbetarskap är ett begrepp som belyser medarbetarnas engagemang och ansvarstagande på arbetsplatsen. I dagsläget finns det en medvetenhet om att cheferna bör kunna påverka medarbetarskapet, däremot finns det inte några konkreta metoder eller verktyg för hur medarbetarskapet kan bli inverkat på. I samband med att det finns en vetskap om att icke-finansiella belöningar kan påverka anställdas beteende på arbetsplatsen, väcks intresset för om de här även kan ha en inverkan på medarbetarskapet. Studiens syfte är att redogöra kring förutsättningar som behövs för att uppnå ett gott medarbetarskap och att ta reda på ifall icke-finansiella belöningar kan inverka på medarbetarskapet. I den teoretiska referensramen beskrivs teorier om medarbetarskap och belöningar, däribland förklaras medarbetarskapshjulet och icke-finansiella belöningar. Datainsamlingen baseras på en kvalitativ metod, där sju butiksmedarbetare har intervjuats. Av studien framgick öppenhet och förtroende mellan medarbetarna vara faktorer som bidrog till ett gott medarbetarskap. Det framkom att ansvarsfördelning var en viktig aspekt för medarbetarna, både för skapandet av engagemang men också för att få medarbetarna att stanna kvar på arbetsplatsen. Därav kunde det konstateras att icke-finansiella belöningar i form av arbetsberikning och utveckling i form av varierade arbetsuppgifter kunde vara avgörande för medarbetarskapet. Olika former av erkännande och positiv återkoppling kunde användas för att skapa öppenhet och engagemang hos medarbetarna. Sociala aktiviteter kunde användas för att belöna medarbetarna och kunde konstateras inverka på medarbetarskapet i form av gemenskap. På grund av studiens begränsningar kan inga säkra slutsatser dras. Förslag till fortsatt forskning är exempelvis att studera medarbetarskapet utifrån butikernas storlek, studera medarbetarskapet utifrån chefernas perspektiv och studera medarbetarskapet i förhållande till lönsamheten.Today, there is a great deal of competition between stores in the grocery trade, of which the management is in great need of its labor. Empowerment/employeeship is a concept that highlights employees' commitment and responsibility in the workplace. At present, there is an awareness that managers should be able to influence employeeship, however, there are no concrete methods or tools for how employeeships can be affected. In connection with the knowledge that non-financial rewards can affect employees' behavior in the workplace, it arouses interest in whether they can have an impact on employeeship. The purpose of the study is to report on the conditions needed to achieve good employeeship and to find out if non-financial rewards can affect employeeship. The theoretical frame of reference describes theories about employeeship and rewards, including explaining the ‘’employeeship wheel’’ and non-financial rewards. Data collection is based on a qualitative method, where seven store employees have been interviewed. The study showed that openness and trust between employees were factors that contributed to good employeeship. It emerged that responsibility was an important aspect for the employees, both for the creation of commitment but also for getting the employees to stay in the workplace. From this, it could be stated that non-financial rewards in the form of work enrichment and development in the form of varied tasks could be decisive for the employees. Various forms of recognition and positive feedback could be used to create openness and commitment among employees. Social activities could be used to reward employees and could be found to affect employeeship in the form of community. Due to the limitations of the study, no definite conclusions can be drawn. Suggestions for further research are, for example, to study the employeeship based on the size of the stores, study the employeeship from the managers' perspective and study the employeeship in relation to profitability.
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Enarsson, Marie. "Minimera matsvinn : En studie om livsmedelsbutikers och kunders arbete och medvetenhet kring matsvinn." Thesis, Stockholms universitet, Institutionen för naturgeografi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-121113.
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Sverige är ett land som är bra på att ta hand om det avfall som uppstår. Mängden matavfall ökar hela tiden och händer ingenting snarast så kommer det finnas dubbelt så mycket om 20 år. Om en hållbar utveckling ska uppnås så måste mängden avfall som kastas minskas drastiskt. Naturvårdsverket har på uppdrag av regeringen föreslagit att matavfallet ska minska med 20 procent fram till år 2020, till skillnad mot år 2010. Sverige kastar 1,9 miljoner ton matavfall varje år. En stor del av detta är mat som faktiskt hade kunnat ätas, om det hanterats annorlunda. Matsvinn är ett globalt problem som uppstår i hela världen men även i hela livsmedelskedjan. Olika studier visar på att stora mängder mat kasseras i onödan varje dag. Det är olika svårt att minska matsvinnet i de olika stegen i livsmedelskedjan. Svårighetsgraden beror på hur mycket matsvinn de olika stegen erhåller. Ju längre produkterna har färdats i kedjan, desto mer energi och resurser har gått till spillo. Denna studie syftar på att ta reda på hur livsmedelsbutiker hanterar matsvinn men även kundernas medvetenhet kring ämnet. Semistrukturerade intervjuer med de ansvariga på frukt och grönt och ”på- stan-intervjuer” med kunder har genomförts i tre olika livsmedelsbutiker för att få fram en bild i hur matsvinn hanteras både hemma och i butiker. Resultatet visade på att livsmedelsbutikerna är medvetna kring ämnet och har förebyggande åtgärder i rutin för att hålla nere svinnet men att de ändå kan bli bättre. Samtidigt vill butikerna sälja så mycket varor som möjligt vilket skapar en komplex värld. Kunderna i de studerade butikerna visar på att de flesta tänker på hur mycket matsvinn de har hemma men att de sen inte vill eller kan intresserad sig för livsmedelsbutikernas svinn. Studien visade även på att det finns skillnader mellan kön- och åldersgrupper bland kunderna vilket är ett intressant resultat.Sweden is a country that is good at taking care of the waste that arises. The amount of food waste is increasing continuously and if nothing happens soon there will be twice as much in 20 years. If sustainable development is to be achieved, the amount of thrown waste must be reduced. Naturvårdsverket (environmental protection agency) has suggested by commission of the government that food waste will decrease by 20 percent by 2020, unlike in 2010. Sweden throws 1.9 million tons of food waste every year. A large part of this is food that actually could have been eaten, if handled differently. Food loss is a global issue, which occurs in the whole world but also in the entire food chain. Various studies show that large quantities of food are discarded unnecessarily every day. It ́s different to reduce food loss in different steps in the food chain, depending on the food loss receiving in the various steps. The longer the products have been in the chain, the more energy and resources have been wasted. This study aims to find out how grocery stores handle food loss but also customers awareness around the topic. Semi-structured interviews with the responsible for the studied section, and "at-town interviews” with the costumers, have been conducted in three different grocery stores to obtain an image of how food loss is managed both at home and in stores. The results showed that food stores are conscious about the subject and have preventive measures in the routine to keep down losses, but they can always be better. At the same time stores will sell as much merchandise as possible which creating a complex world. Customers in the studied stores shows that most people thinking of food loss at home but that they don’t want to or can be interested for the grocery stores wastage. The study also shows that there is a difference between gender and ages, which is a rather interesting result.
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Spiegel, John. "Kundlojalitet inom dagligvaruhandeln." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18153.
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Att ha lojala kunder är något att sträva efter. Men vad gör en kund lojal? Den har studien försöker att ta reda på det genom att intervjua tio olika svenska personer för att få deras syn på lojalitet som fenomen och vad det innebär att vara en lojalkund för dem. Slutsatsen är att kundlojalitet är en relevant term men när det kom till att vara lojal visade det sig att de flesta av respondenterna inte var lojala, även om de hade ett lojalt beteende. En av de viktigaste faktorerna för deras köpbeteende var den geografiska platsen affären låg på i förhållande till deras eget boende. En av de viktigaste slutsatserna är även att det är genom ditt handlande(beteende) du visar din lojalitet inom dagligvaruhandeln.Program: Kandidatutbildning i företagsekonomi
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Sundström, Lisa, and Tim Mårtensson. "Konsumentuppfattning av livsmedelsbutikers sponsringsaktivitet." Thesis, Högskolan Dalarna, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:du-34380.
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Denna studie är en del av ett examinerade moment i form av ett examensarbete för två studenter vid Högskolan Dalarna. Där den ena har studerat Detaljhandelsprogrammet och den andra studerat Sport Management. Arbetet sammanfogar de båda programmen via fokus på effekten av livsmedelsbutiker marknadsföringsaktiviteter i form av sponsring gentemot deras kunder. Sponsring beskrivs som en form av associationsmarknadsföring där ett företagen kan betala för kommersiella rättigheter, exempelvis en person, företag eller evenemang. I denna studie fokuserar vi på livsmedelsbutiker som använder sig av idrottsföreningar för att skapa medvetenhet om varumärket genom att sponsra lokala idrottsaktiviteter. Syftet med studien är att ta reda på vilken inverkan dessa aktiviteter har på konsumenternas attityd. Vi vill undersöka hur väl livsmedelsbutikerna lyckats med sin sponsring genom att, via enkäter, fråga konsumenterna hur de upplever sponsringen hos livsmedelsbutiken där de handlar. Studien bygger på enkäter som delats ut till konsumenter utanför tre olika livsmedelsbutiker i Dalarna. Vid totalt fyra tillfällen uppgick antalet respondenter till sammanlagt 90 stycken med varierande ålder, civilstånd, idrottsintresse med mera. Resultatet visar att merparten av respondenterna inte besöker butiken på grund av sponsringsaktiviteten, men att de generellt sett har en positiv attityd mot det. Vi visar även skillnader i attityden mellan olika grupper med avseende på individers koppling till idrott, antal barn och ålder. Slutligen ser vi att kännedomen kring sponsringen är hög.This study is an examination in the form of a bachelor dissertation by two students at Dalarna University. One of them has studied the retail program and the other one has studied the sport management program. This study merges the two programs by focusing on the effect that grocery stores’ marketing activities in the form of sports sponsorship has on their customers. Sponsorship is described as a form of association marketing where a company can pay for commercial rights, such as a person, company, or event. In this study we focus on grocery stores that utilize sport associations to create brand awareness by sponsoring local sport activities. The purpose of this study is to investigate the consumers attitude towards their local grocery stores from a sponsorship perspective. We want to examine how well the grocery stores have succeeded with their sponsorship by asking customers about their attitude and how they experience the sponsorship of the grocery store where they shop. The study is based on surveys that were distributed outside three different grocery stores in Dalarna. The number of respondents during these four occasions amounted to a total of 90, all with varying age, marital state, sports interest and so forth. The result shows that most of the respondent’s go to the specific grocery store because of the sponsorship activities, but that they generally perceive it as something positive. It also showed differences in perceived attitude depending on the degree of sports interest, number of children and age.
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Cavdarovski, Martin, and Christopher Borg. "Cleaning machine : In cooperation with HRI Teknik and Robomatic." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-34090.
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The following project is a collaboration with HRI Teknik and Robomatic AB, that found a possible market for improving cleanliness in grocery stores by improving the hygiene of costumer baskets. Bacteria and left over items in the basket builds up a health risk for the costumers, if not properly cleaned regularly. The dirt and bacteria from the basket is broth home thru the groceries coming in contact during shopping. The need has been strengthened by surveys for the two store managers and the customers of the grocery store. To reduce the spreads of diseases, the baskets should be cleaned better and more frequently by having the proper detergent and cleaning system. The aim of the study is to develop a concept of a cleaning machine for baskets used in grocery stores. This is done by a well- defined technical driven development process, considering all six steps. The supportive research concerning framework has laid as a foundation for the construction of the cleaning machine. Research proves that framework creates a robust and safe construction, absorbing tensile and compressive forces in the longitudinal direction. The outcome from the technical driven process and the theoretical study is a visual, three dimensional model of concept. The concepts main function is to be driven by a belt with hooks, which is hanging on the machine. The baskets are then hanged on the movable belt in order to get cleaned. During the project, resources as material, working place and expertise is provided to sufficient degree so a concept can be developed. Since the project has a limited period of time, it was recognized the project would not be able to get to the production stages. The concept and function need to be tested and investigated to solve the remaining details. This is left for further development beyond the project, and is laying at HRI Teknik and Robomatic AB.