Log in

Relevant bibliographies by topics / Grievance Redressal

Contents

Journal articles
Dissertations / Theses
Books
Book chapters
Conference papers
Reports

Academic literature on the topic 'Grievance Redressal'

Author: Grafiati

Published: 6 September 2023

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Grievance Redressal.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "Grievance Redressal"

1

Putturaj, Meena, Anja Krumeich, Prashanth Nuggehalli Srinivas, Nora Engel, Bart Criel, and Sara Van Belle. "Crying baby gets the milk? The governmentality of grievance redressal for patient rights violations in Karnataka, India." BMJ Global Health 7, no. 5 (May 2022): e008626. http://dx.doi.org/10.1136/bmjgh-2022-008626.

Full text

Abstract:

BackgroundPatient rights aim to protect the dignity of healthcare-seeking individuals. Realisation of these rights is predicated on effective grievance redressal for the victims of patient rights violations.MethodsWe used a critical case (that yields the most information) of patient rights violations reported in Karnataka state (South India) to explore the power dynamics involved in resolving grievances raised by healthcare-seeking individuals. Using interviews, media reports and other documents pertaining to the case, we explored the ‘governmentality’ of grievance redressal for patient rights violations, that is, the interaction of micropractices and techniques of power employed by actors to govern the processes and outcomes. We also examined whether existing governmentality ensured procedural and substantive justice to care-seeking individuals.ResultsCollective action was necessary by the aggrieved women in terms of protests, media engagement, petitions and follow-up to ensure that the State accepted a complaint against a medical professional. Each institution, and especially the medical professional council, exercised its power by problematising the grievance in its own way which was distinct from the problematisation of the grievance by the collective. The State bureaucracy enacted its power by creating a maze of organisational units and by fragmenting the grievance redressal across various bureaucratic units.ConclusionThere is a need for measures guaranteeing accountability, transparency, promptness, fairness, credibility and trustworthiness in the patient grievance redressal system. Governmentality as a framework enabled to study how subjects (care-seeking individuals) are rendered governable and resist dominant forces in the grievance redressal system for patient rights violations.

APA, Harvard, Vancouver, ISO, and other styles

2

Meshram, Er Ashwini, Vedanti Palandurkar, Harshal Zade, Akash Masram, and Nikita Manmode. "A Survey on Student Grievance Redressal System." International Journal for Research in Applied Science and Engineering Technology 11, no. 2 (February 28, 2023): 715–20. http://dx.doi.org/10.22214/ijraset.2023.49116.

Full text

Abstract:

Abstract: Student satisfaction is a major concern throughout the institute. However, many times students cannot express their concerns. That eventually results in student dissatisfaction. Hence, to solve this problem a student grievance cell system is useful and it deals with student issues and grievances. The student can lodge their complaints through this system which will be redressed by the institute. The student grievance cell is where students can make a complaint without fear of accomplishment and discrimination and ask for help if there is any problem. A student grievance cell is a group of people who are there to help students struggling academically and emotionally. Students can approach the cell to express their concerns regarding academic matters ,health services, libraries, and other services. It also provides support and resources to students so they can talk about their issues. The student grievance cell will also focus on harassment issues, creating a protective environment for students. The student grievance redressal system is designed to provide an easy-to-use interface for students to register their complaints and track their progress. The system is equipped with features such as notifications, reporting, and analysis to improve the overall efficiency and effectiveness of the grievance redressal process. The system is designed to be user-friendly, making it easy for students to navigate and access all the necessary information. One of the key features of the system is the ability to track and monitor the progress of each complaint.This helps to ensure that all complaints are addressed in a timely and efficient manner, and that students are kept informed of the progress of complaint slain. The system is also equipped with reporting and analysis tools to help university administrators understand the nature and frequency of complaints and make informed decisions to improve the educational experience for students

APA, Harvard, Vancouver, ISO, and other styles

3

Singh, Alok Pratap, Ankur Goel, Aakansha Goel, and Diksha Arya. "NLP based Grievance Redressal System." International Journal of Computer Applications 184, no. 12 (May 20, 2022): 44–48. http://dx.doi.org/10.5120/ijca2022922104.

Full text

APA, Harvard, Vancouver, ISO, and other styles

4

Singh, Ravindra, and Sewa Singh. "Grievance Redressal Machinery in UK." Indian Journal of Public Administration 53, no. 2 (April 2007): 223–37. http://dx.doi.org/10.1177/0019556120070206.

Full text

APA, Harvard, Vancouver, ISO, and other styles

5

Patel, Viral, Daanyaal Kapadia, Deval Ghevariya, and Shiburaj Pappu. "All India Grievance Redressal App." June 2020 2, no. 2 (May 18, 2020): 91–99. http://dx.doi.org/10.36548/jitdw.2020.2.002.

Full text

Abstract:

Citizens of the India face civic problems in their day-to-day lives. They resort to the one of many ways provided by the government to file their complaints. The grievance registration systems have evolved in many ways with the advancement in technologies to simplify the task. This paper presents the architecture of a Grievance redresser Application where the civilians can address any kind of complain which they are facing. The main focus of the project is about the pothole related complains. One of the most difficult task for the government officials to estimate the total time and material required to fill the pothole of widely spaced roads, this is one of the major problem faced by government authorities which leads to delaying in repairing the pothole and increased the cost to fill a particular pothole. This Application will give easy access to people to put their complaints towards the government.

APA, Harvard, Vancouver, ISO, and other styles

6

Dayal, Bhupeshwar, and Rajvir Dhaka. "The CM Window in Haryana: A Landmark Initiative for Grievance Redressal." Indian Journal of Public Administration 67, no. 4 (December 2021): 587–607. http://dx.doi.org/10.1177/00195561211056412.

Full text

Abstract:

Grievance redressal is often a general administrative exercise which is adopted by various state governments and agencies with varying degrees of commitment and efficacy. An ideal redressal mechanism aims at safeguarding degrees against official apathy, corruption and systemic aberrations. It also implicitly acts as a deterrent to erring agencies and functionaries as well as sets a benchmark for a higher executive’s oversight to peoples’ complaints. A revisit to the course and manner of this hitherto routine exercise reveals that the functional and effectual system for addressing people’s grievances has to include a mechanism which is specific as well as achievable and includes a procedure for measurable performance. The CM Window initiative of the Government of Haryana has set its sight at unrestricted grievance redressal across departments and geographical spreads of the state through a process of decentralised complaint recording, prompt solutions and centralised monitoring at the highest level. This article offers a closer insight into the focus, working, effectiveness and limitations of the ambitious exercise to ameliorate citizens’ hardships.

APA, Harvard, Vancouver, ISO, and other styles

7

Stojisavljević, Stela, Bosiljka Đikanović, Luka Vončina, Kerry Scott, Zubin Shroff, Dijana Manigoda, Savka Štrbac, Borut Bosančić, and Inke Mathauer. "The challenge of ensuring elderly people can access their health insurance entitlements: a mixed methods study on the Republic of Srpska’s Protector of Patients’ Health Insurance Entitlements." BMJ Global Health 7, Suppl 6 (September 2022): e009373. http://dx.doi.org/10.1136/bmjgh-2022-009373.

Full text

Abstract:

IntroductionHealthcare utilisation requires knowing one’s entitlements and how to access them (navigation) and having access to grievance redressal when entitlements are denied. To ensure citizen access to and use of health insurance entitlements, the Health Insurance Fund established an initiative called the Protector of Patients’ Health Insurance Entitlements (PPHIE). PPHIEs are supposed to provide patient navigation and grievance redressal services. This paper explores to what extent this initiative meets its objectives and is used by the elderly in rural areas.MethodsThis study employed a mixed methods approach. We conducted in-depth interviews with elderly patients in rural areas, PPHIEs, health providers and health insurance managers (N=39), as well as focus groups (N=5) and a household survey (N=715) with elderly rural patients. Qualitative data were analysed using content analysis, and the household survey results were analysed using descriptive statistics.ResultsThe majority of elderly patients were not aware of the PPHIE initiative and instead received patient navigation support from their healthcare providers. The PPHIE programme was poorly publicised among the population. Although PPHIEs had a mandate to pursue grievance redressal they rarely did so, and their role in the system was more symbolic than functional.ConclusionWhile healthcare providers have (by default) filled the navigation role left by inactive PPHIEs, the grievance redressal role remains unfilled. Information about health insurance entitlements and access to grievance redressal must be provided through visible, accessible and efficient mechanisms that should be continuously monitored and improved.

APA, Harvard, Vancouver, ISO, and other styles

8

G, Sangeetha, and L. Manjunatha Rao. "Modelling of E-Governance Framework for Mining Knowledge from Massive Grievance Redressal Data." International Journal of Electrical and Computer Engineering (IJECE) 6, no. 1 (February 1, 2016): 367. http://dx.doi.org/10.11591/ijece.v6i1.9019.

Full text

Abstract:

With the massive proliferation of online applications for the citizens with abundant resources, there is a tremendous hike in usage of e-governance platforms. Right from entrepreneur, players, politicians, students, or anyone who are highly depending on web-based grievance redressal networking sites, which generates loads of massive grievance data that are not only challenging but also highly impossible to understand. The prime reason behind this is grievance data is massive in size and they are highly unstructured. Because of this fact, the proposed system attempts to understand the possibility of performing knowledge discovery process from grievance Data using conventional data mining algorithms. Designed in Java considering massive number of online e-governance framework from civilian’s grievance discussion forums, the proposed system evaluates the effectiveness of performing datamining for Big data.

APA, Harvard, Vancouver, ISO, and other styles

9

G, Sangeetha, and L. Manjunatha Rao. "Modelling of E-Governance Framework for Mining Knowledge from Massive Grievance Redressal Data." International Journal of Electrical and Computer Engineering (IJECE) 6, no. 1 (February 1, 2016): 367. http://dx.doi.org/10.11591/ijece.v6i1.pp367-374.

Full text

Abstract:

With the massive proliferation of online applications for the citizens with abundant resources, there is a tremendous hike in usage of e-governance platforms. Right from entrepreneur, players, politicians, students, or anyone who are highly depending on web-based grievance redressal networking sites, which generates loads of massive grievance data that are not only challenging but also highly impossible to understand. The prime reason behind this is grievance data is massive in size and they are highly unstructured. Because of this fact, the proposed system attempts to understand the possibility of performing knowledge discovery process from grievance Data using conventional data mining algorithms. Designed in Java considering massive number of online e-governance framework from civilian’s grievance discussion forums, the proposed system evaluates the effectiveness of performing datamining for Big data.

APA, Harvard, Vancouver, ISO, and other styles

10

G, Sangeetha, and L. Manjunatha Rao. "Modelling of e-Governance Framework for Mining Knowledge from Massive Grievance Redressal Data." International Journal of Advances in Applied Sciences 6, no. 1 (March 1, 2017): 32. http://dx.doi.org/10.11591/ijaas.v6.i1.pp32-41.

Full text

Abstract:

With the massive proliferation of online applications for the citizens with abundant resources, there is a tremendous hike in usage of e-governance platforms. Right from entrepreneur, players, politicians, students, or anyone who are highly depending on web-based grievance redressal networking sites, which generates loads of massive grievance data that are not only challenging but also highly impossible to understand. The prime reason behind this is grievance data is massive in size and they are highly unstructured. Because of this fact, the proposed system attempts to understand the possibility of performing knowledge discovery process from grievance Data using conventional data mining algorithms. Designed in Java considering massive number of online e-governance framework from civilian’s grievance discussion forums, the proposed system evaluates the effectiveness of performing datamining for Big data.

APA, Harvard, Vancouver, ISO, and other styles

More sources

Dissertations / Theses on the topic "Grievance Redressal"

1

Fields, Karal. "Describing the literature that assesses the Unites [sic] States Postal Service redress program /." View online, 2006. http://ecommons.txstate.edu/arp/111/.

Full text

APA, Harvard, Vancouver, ISO, and other styles

2

Shankar, Ram Anand. "Development projects and project-affected peoples, the need to advance sustainable development by establishing an international development institutions inspection panel to redress grievances." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/tape15/PQDD_0024/MQ36374.pdf.

Full text

APA, Harvard, Vancouver, ISO, and other styles

3

Rana, Nripendra P., Y. K. Dwivedi, M. D. Williams, and Vishanth J. P. Weerakkody. "Adoption of online public grievance redressal system in India: Toward developing a unified view." 2016. http://hdl.handle.net/10454/12102.

Full text

Abstract:

No
The aim of this research is to develop a unified model of electronic government (e-government) system adoption and validate it using the data gathered from 419 citizens from few selected cities in India. In course of doing so, the research also evaluates the performance of nine well-known alternative theoretical models of information technology (IT) adoption including the unified theory of acceptance and use of technology (UTAUT). The results indicate that the proposed unified model for e-government adoption by this research has outperformed all other theoretical models by explaining highest 66% variance on behavioral intentions, adequately acceptable levels of fit indices, and significant relationships between each hypothesis. The research also provides its limitations and presents implications for theory and practice toward the end.

APA, Harvard, Vancouver, ISO, and other styles

4

Rana, Nripendra P., Y. K. Dwivedi, M. D. Williams, and B. Lal. "Examining the success of the online public grievance redressal systems: an extension of the IS success model." 2014. http://hdl.handle.net/10454/18049.

Full text

Abstract:

Yes
The purpose of this article is to examine the success of the online public grievance redressal system from the perspective of the citizens of India. The empirical outcomes provided the positive significant connections between all 13 hypothesized relationships among the seven constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of the online public grievance redressal system for transparent and corruption free country.

APA, Harvard, Vancouver, ISO, and other styles

5

Patil, P., Kuttimani Tamilmani, Nripendra P. Rana, and V. Raghavan. "Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal." 2020. http://hdl.handle.net/10454/17823.

Full text

Abstract:

Yes
Mobile payments are the future as we move towards a cashless society. In some markets, cash is already being replaced by digital transactions, but consumers of many developing countries are slower in transition towards digital payments. This study aims to identify major determinants of consumer mobile payment adoption in India the country with second largest mobile subscribers in the world. Existing mobile payments adoption studies have predominantly utilised Technology Acceptance Model (TAM), which was primarily developed in organisational context and criticised for having deterministic approach without much consideration for users’ individual characteristics. Therefore, this study adapted meta-UTAUT model with individual difference variable attitude as core construct and extended the model with consumer related constructs such as personal innovativeness, anxiety, trust, and grievance redressal. Empirical examination of the model among 491 Indian consumers revealed performance expectancy, intention to use, and grievance redressal as significant positive predictor of consumer use behaviour towards mobile payment. Moreover, intention to use was significantly influenced by attitude, social influence, and facilitating conditions. The major contribution of this study includes re-affirming the central role of attitude in consumer adoption studies and examining usage behaviour in contrast to most existing studies, which examine only behavioural intention.
The full-text of this article will be released for public view at the end of the publisher embargo on 15 Nov 2021.

APA, Harvard, Vancouver, ISO, and other styles

6

Jiang, Chih-Yi, and 江致儀. "User Continuance Behavior in the context of E-government online services: A case study of Online Public Grievance Redressal System." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/f5scyd.

Full text

Abstract:

碩士
國立嘉義大學
資訊管理學系研究所
107
With the advancement of technology, IT technology is more widely used in the process of government , that is actively changing to an electronic government in order to comply with the changes of the times. Grievance system is also one of the electronic policies. The government can also hear people's reaction to the policy and give back to the government to solve the problem. These feedbacks are an important reference for the government to formulate policies in the future. The literature has less discussion on the premise of people adopting e-government online services, which is one of the factors that e-government needs to consider. The public's use of the public sector information system also affects the success of information. This study is based on the IS continuance model, adding value co-creation, psychological empowerment and citizenship behavior, and exploring the value created by the public through the online system , the government, and subsequently affecting its continued use intentions and civic behavior. In this study, a confirmatory study was conducted to fill out the questionnaire through the user's experience after using the simulated website. A total of 246 paper questionnaires were collected. The effective questionnaire was 243, and the model and hypothesis verification were performed using SmartPLS 3.0 as an analysis tool. The research results show that confirmation will positively affect value co-creation and satisfaction; E-quality of service quality and system credibility will affect satisfaction, and value co-creation will positively affect psychological empowerment; It can cause changes in civic behavior and continuous use.

APA, Harvard, Vancouver, ISO, and other styles

7

Rana, Nripendra P., Y. K. Dwivedi, M. D. Williams, and Vishanth J. P. Weerakkody. "Investigating success of an e-government initiative: Validation of an integrated IS success model." 2014. http://hdl.handle.net/10454/12106.

Full text

Abstract:

No
The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. The success of this e-government system is examined using an integrated IS success model. The model developed includes the constructs such as system quality, information quality, service quality, perceived usefulness, perceived ease of use, perceived satisfaction, perceived risk, and behavioral intention. The proposed integrated research model of IS was validated using the response taken from 419 citizens from different cities of India. The empirical outcomes provided the positive significant connections between all 12 hypothesised relationships between eight constructs. The empirical evidence and discussion presented in the study can help the government to improve upon and fully utilise the potential of the OPGRS as a useful tool toward a transparent and corruption free country.

APA, Harvard, Vancouver, ISO, and other styles

Books on the topic "Grievance Redressal"

1

T, Patil S., Singh Rakesh, and Indian Institute of Management, Ahmedabad., eds. Designing an accessible and accountable administrative system: Why do not people protest? : a case study of grievance redressal in a drought prone district. New Delhi: Oxford & IBH Pub. Co., 1992.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

2

Krishnamurthi, S. Consumer and law: Redressal of grievances. Lucknow: Vinod Law Publications, 2001.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

3

Saxena, D. R. Ombudsman (Lokpal): Redress of citizens' grievances in India. New Delhi: Deep & Deep Publications, 1987.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

4

Odunsi, Bennett Adesegun. The role of the ombudsman in Nigeria: Redress of grievances. Lewiston, N.Y: Edwin Mellen Press, 2007.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

5

Odunsi, Bennett Adesegun. The role of the ombudsman in Nigeria: Redress of grievances. Lewiston, N.Y: The Edwin Mellen Press, 2007.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

6

India. Dept. of Administrative Reforms and Public Grievances. Compilation of guidelines for redress of public grievances including employee grievances, citizen's charters and information facilitation counters in Government of India. New Delhi: Dept, of Administrative Reforms and Public Grievances, 2010.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

7

Report on the design of a Grievance Redress Mechanism (GRM) for Environmental Protection Agency (EPA). [Accra, Ghana]: Environmental Protection Agency, 2016.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

8

World Bank. Vietnam Country Office. Compulsory land acquisition and voluntary land conversion in Vietnam: The conceptual approach, land valuation and grievance redress mechanisms. Hà Nội: The World Bank, 2011.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

9

Dang, Hung Vo. Compulsory land acquisition and voluntary land conversion in Vietnam: The conceptual approach, land valuation and grievance redress mechanisms. Hanoi: The World Bank, 2011.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

10

Saraswati, Haider, and Penal Reform and Justice Association., eds. Creating a window to redress women's grievances: Research and documentation project on mediation, counselling, and conflict resolution : project review. Gurgaon: Penal Reform and Justice Association, 2002.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

More sources

Book chapters on the topic "Grievance Redressal"

1

Prajapat, Shaligram, Vaibhav Sabharwal, and Varun Wadhwani. "A Prototype for Grievance Redressal System." In Lecture Notes in Networks and Systems, 41–49. Singapore: Springer Singapore, 2018. http://dx.doi.org/10.1007/978-981-10-8198-9_5.

Full text

APA, Harvard, Vancouver, ISO, and other styles

2

Das, Rama Krushna, Manisha Panda, and Sweta Shree Dash. "Prioritizing Public Grievance Redressal Using Text Mining and Sentimental Analysis." In Advances in Intelligent Systems and Computing, 273–84. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-1081-6_23.

Full text

APA, Harvard, Vancouver, ISO, and other styles

3

Veluvali, Parimala. "Grievance Redressal in the Indian Financial Regulatory Space: The Unified Approach." In Advances in Theory and Practice of Emerging Markets, 17–25. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-75013-2_2.

Full text

APA, Harvard, Vancouver, ISO, and other styles

4

Matthey-Prakash, Florian. "Public Interest Litigation and Grievance Redressal: Combining ‘Macromanagement’ and ‘Micromanagement’ for Effective Socio-Economic Rights Adjudication." In The Indian Yearbook of Comparative Law, 303–17. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-16-2175-8_14.

Full text

APA, Harvard, Vancouver, ISO, and other styles

5

Rana, Nripendra P., Yogesh K. Dwivedi, and Michael D. Williams. "Examining the Factors Affecting Intention to Use of, and User Satisfaction with Online Public Grievance Redressal System (OPGRS) in India." In Grand Successes and Failures in IT. Public and Private Sectors, 240–60. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-38862-0_15.

Full text

APA, Harvard, Vancouver, ISO, and other styles

6

Jones, Kathleen, John Brown, and Jonathan Bradshaw. "The Redress of Grievances." In Issues in Social Policy, 155–67. London: Routledge, 2023. http://dx.doi.org/10.4324/9781003413967-11.

Full text

APA, Harvard, Vancouver, ISO, and other styles

7

Pyper, Robert. "ACCOUNTABILITY AND REDRESS OF GRIEVANCES." In The British Civil Service, 116–43. London: Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-15026-7_6.

Full text

APA, Harvard, Vancouver, ISO, and other styles

8

Chakrabarty, Bidyut, and Rajendra K. Pandey. "Corruption and Machinery for Redressal of Public Grievances." In Indian Political System, 252–66. London: Routledge India, 2023. http://dx.doi.org/10.4324/9781003434726-17.

Full text

APA, Harvard, Vancouver, ISO, and other styles

9

Wolfe, Don M. "Propofalls from some well-affected free-born People, for Redresse of Grievances." In Leveller Manifestoes of the Puritan Revolution, 306–10. London: Routledge, 2023. http://dx.doi.org/10.4324/9781003385226-32.

Full text

APA, Harvard, Vancouver, ISO, and other styles

10

Noorani, A. G. "Political Strategy for Grievance Redressal." In The Muslims of India, 174–85. Oxford University Press, 2004. http://dx.doi.org/10.1093/acprof:oso/9780195670561.003.0004.

Full text

APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "Grievance Redressal"

1

Joy, Shyam P., N. K. Vishwa Vignesh, K. N. Shreyas, and Aayush Lal Roy. "Smart Grievance Redressal System." In 2021 International Conference on Smart Generation Computing, Communication and Networking (SMART GENCON). IEEE, 2021. http://dx.doi.org/10.1109/smartgencon51891.2021.9645859.

Full text

APA, Harvard, Vancouver, ISO, and other styles

2

Marathe, Meghana, Jacki O'Neill, Paromita Pain, and William Thies. "ICT-Enabled Grievance Redressal in Central India." In ICTD '16: Eighth International Conference on Information and Communication Technologies and Development. New York, NY, USA: ACM, 2016. http://dx.doi.org/10.1145/2909609.2909653.

Full text

APA, Harvard, Vancouver, ISO, and other styles

3

Das, Rama Krushna, Manisha Panda, and Harekrishna Misra. "Decision support grievance redressal system using sentence sentiment analysis." In ICEGOV 2020: 13th International Conference on Theory and Practice of Electronic Governance. New York, NY, USA: ACM, 2020. http://dx.doi.org/10.1145/3428502.3428505.

Full text

APA, Harvard, Vancouver, ISO, and other styles

4

Vedantam, Vaasanthi, and Gayatri Doctor. "Public Grievance Redressal for Urban e-Governance in Guntur, Andhra Pradesh." In ICEGOV 2022: 15th International Conference on Theory and Practice of Electronic Governance. New York, NY, USA: ACM, 2022. http://dx.doi.org/10.1145/3560107.3560125.

Full text

APA, Harvard, Vancouver, ISO, and other styles

5

Chakraborty, Dipanjan, Mohd Sultan Ahmad, and Aaditeshwar Seth. "Findings from a Civil Society Mediated and Technology Assisted Grievance Redressal Model in Rural India." In ICTD '17: Ninth International Conference on Information and Communication Technologies and Development. New York, NY, USA: ACM, 2017. http://dx.doi.org/10.1145/3136560.3136574.

Full text

APA, Harvard, Vancouver, ISO, and other styles

6

Jeniffer. S, Mary, and Anu Chandran. "PAPER TITLE: SCANNING THE NUANCED DIMENSIONS OF GRIEVANCE REDRESSAL AS PRIME CUSTOMER RETENTION STRATEGY IN INDIAN TRAVEL INSURANCE INDUSTRY." In International Conference on Hospitality & Tourism Management. TIIKM, 2016. http://dx.doi.org/10.17501/icoht.2016.4112.

Full text

APA, Harvard, Vancouver, ISO, and other styles

7

Hettiarachchi, Shanthikumar. "TURKISH MUSLIMS AND ISLAMIC TURKEY: PERSPECTIVES FOR A NEW EUROPEAN ISLAMIC IDENTITY?" In Muslim World in Transition: Contributions of the Gülen Movement. Leeds Metropolitan University Press, 2007. http://dx.doi.org/10.55207/qdnp5362.

Full text

Abstract:

The paper discusses the potential of Fethullah Gülen’s thinking on the revival of core socio- ethical tenets of Islam to influence an emerging European Islamic identity. The long absence of any substantial Muslim population from the religious landscape of western Europe in the modern period began to end with the post-War immigration of Muslims from South Asia to the UK and other parts of Europe. But Muslims from other parts of the Islamic world have also established communities in Europe with their own, different expressions of Islam. The presence of Muslims represents a religio-cultural counterpoint to the projected ‘post-Chris- tian society of Europe’, since they are now permanently settled within that society. The encounter of ‘Turkish Islam’ (Anatolian & other) and the majority ‘South Asian Islam’ (with its diverse strands, Barelvi, Deobandi and others) in western Europe hints at the build- ing of a new ‘European Islamic’ identity. Arguably, this twenty-first century ‘European Islam’ might be a synthesis of the ‘Turkish’ and the ‘South Asian’ expressions of Islam. Any dishar- mony, on the other hand, might kindle yet another rivalry in the heart of Europe. This paper considers whether Gülen’s thought on community education based on the fundamentals of Islam could help build a positive and fresh expression of Islam that may reform the prevailing image of it as a cultural tradition that resorts to violence in order to redress grievances.

APA, Harvard, Vancouver, ISO, and other styles

8

Mohatle, Seabata A., and John R. Phori. "ENHANCING BATHO-PELE PRINCIPLES IN THE CONTEXT OF SCHOOL ADMINISTRATION CLERKS: THE QUEST FOR PUBLIC SERVICE EXCELLENCE." In International Conference on Education and New Developments. inScience Press, 2022. http://dx.doi.org/10.36315/2022v1end094.

Full text

Abstract:

"The operational image of the Public Service is received and noted with a compromised image. It is still plagued with negative attitudes in terms of service standards, particularly customer service and ‘Batho-Pele’ principles as displayed by School Administration Clerks. There are further notable challenges underpinned on a quest for a coherent transformed, transparent, efficient and accurate responsible service delivery to the necessities of all citizens. The latter ideals are pertinently elucidated by Public Service Vision thus saying: “A better life for all South African citizens by putting people first”. The “White Paper in the context of the Public Service, articulates the following eight essential pillars, namely: Consultation on service rendered; specification of service standards in respect of quality to be rendered; unrestricted access to service delivery; courteous treatment of clients with integrity; Openness and transparency of Departmental operations and redress on failed quality standard rendered as well as assurance on the value for money within the constraints of financial budgets ‘Batho-Pele’ is a Sesotho adage meaning “people first.” This is the ideal since 1997, a government initiative to transform public service delivery to citizens enshrined on the eight basic principles alluded. The study engages the qualitative research Free Attitude Interviews (FAI) dynamics to gather data on the need for an inviting collaborative service delivery; the key points in delivering quality service; the challenges in respect of service delivery; the environment conducive to a progressive quality service delivery as well success indicators to arm inviting service couched in the eight Batho-Pele public service principles. The study composed of administration clerks at both primary and secondary schools who are male or female in gender. The base for the discussion in this study is informed by the Critical Theory as a theoretical Framework adopted. To fortify our service excellence through Batho-Pele, critical elements on both Nigeria and Botswana service chatters have formed reference base to this research argument on matters of positive human treatment for service distinction. The study concludes with the fact attentive customer listening; show of human respect; personal integrity; quality service standards and swift response to customer grievances enhance the quest for Batho-Pele service excellence. The recommendation is that clerks in new public entrance ought to be inducted in this service ideal with further research undertaken for both relevance and sustainability."

APA, Harvard, Vancouver, ISO, and other styles

9

Williams, Toiroa. "KO WAI AU? Who am I?" In LINK 2022. Tuwhera Open Access, 2022. http://dx.doi.org/10.24135/link2022.v3i1.180.

Full text

Abstract:

This presentation accounts a journey of the researcher’s practice-led doctoral project, Tangohia mai te taura: Take This Rope. The study involves researching, directing and producing a documentary about historical grievances to exhume stories from a Māori filmmaker’s community that call into question colonial accounts of the 1866 execution of their ancestor Mokomoko, and the preceding murder of the Reverend Carl Sylvius Völkner in 1885. As a consequence of an accusation of murder, Mokomoko was arrested for the crime, imprisoned and hanged, all the while protesting his innocence. In retribution, our people had their coveted lands confiscated by the government, and they became the pariahs of multiple historical accounts. The practice-led thesis study asks how a Māori documentary maker from this iwi (tribe) might reach into the grief and injustice of such an event in culturally sensitive ways to tell the story of generational impact. Accordingly, the documentary Ko Wai Au, seeks to communicate an individual’s reconnection to, and understanding of, accumulated knowledge and experience, much of which is stored inside an indigenous, dispossessed whānau (family), whose whakapapa (genealogy) is interwoven with historical events and their implications. As a member of a generation that has been incrementally removed from history and embodied pain of my whanau, through the study I come seeking my past in an effort to understand and contribute something useful that supports my people’s aspirations and agency in attaining value, healing, and historical redress. This presentation advances a distinctive embodied methodological approach based on whenua (land) and whanau (family). In this approach, the researcher employs karakia (traditional incantations), walking the land, thinking, listening to waiata (traditional songs) and aratika (feeling a ‘right’ way). My position is one of humility and co-creation. I am aware that the rōpū kaihanga kiriata (film crew) with whom I work will be called into the trusting heart of my whānau and we must remain attentive to Māori protocols and sensitivities. Given the responsibility of working inside a Kaupapa Māori research paradigm, methodology and methods are shaped by kawa and tikanga (customary values and protocols). Here one moves beyond remote analysis and researches sensitively ‘with’ and ‘within’, a community, knowing that te ao Māori (the Māori world) is at the core of how one will discover, record, and create.

APA, Harvard, Vancouver, ISO, and other styles

10

Williams, Toiroa. "NO HEA KOE? Where are you from?" In LINK 2021. Tuwhera Open Access, 2021. http://dx.doi.org/10.24135/link2021.v2i1.90.

Full text

Abstract:

“Me tiro whakamuri, ki te haere whakamua. We must look to our past in order to move forward.” This whakataukī (proverb) speaks to Māori perspective of time and the importance of knowing your own history in order to move forward. We must look to our past and move as if we are walking backwards into our future. The present and past are certain, however, the future is unknown. Tangohia mai te taura: Take This Rope - is a practice-led research project, that enquires into a disputed narrative of the past. The thesis study involves researching, directing and producing a feature documentary about historical grievances within Te Whakatōhea and Te Whānau ā Mokomoko. The project artistically explores the potentials of documentary form in relation to Mātauranga Māori (Māori customs and knowledge) and kaupapa Māori (Māori research approaches). The research seeks to exhume stories from iwi members and question certain Pākehā constructed narratives (The Church Missionary, 1865; Taylor, 1868; McDonnell, 1887: Grace, 1928). Accordingly, the documentary will communicate outwards from accumulated experience and storytelling within my whānau. Thus, it will interweave the narratives of people whose whakapapa (genealogy) has been interwoven with historical events and their implications, related to the execution of my ancestor Mokomoko in 1866, and the preceding murder of the Reverend Carl Sylvius Völkner in 1885. Artistically and theoretically, the project constructs a new form of Māori documentary through a consideration of pūrākau (Pouwhare and McNeill 2018). The significance of the study lies in the potential to rethink documentary form based on the tenets of pūrākau. In so doing, the study will not only expand the corpus of research about Mokomoko but also extend how indigenous documentaries might be thought of as structures. Four key concepts that will guide the development of the film are: WHAKAPAPA - GENEALOGY Through genealogy, it builds my personal connection with the film, the interviewees and the community. But it also holds a strong responsibly for me to complete this film with the utmost respect and care. WHENUA and WHANAU – LAND and FAMILY With land and family at the centre of the film. Embodiment is an important part of how this film is created. I reconnected more with my extended family and actively seek out opportunities to attend wānanga (discussions) and perform kapa haka (Māori performing arts) specific to our land and family. TIKANGA – CUSTOMS The process and structures of making this film have followed tikanga Māori (Māori customs). Practising karakia and waiata (Māori prayers and songs) to perform before and after we film were key customs we believe are important when creating this film. These protocols are practised by the crew and affirm our rōpu (group) as a family. KOHA - RECIPROCATION Unlike traditional filming structures that schedule films to be completed in an economically and efficient way. Koha reinforces the concept of reciprocation, to give and receive. As the community gifts their time and stories, the film will be gifted back to those from which it came. Myself as the ringa toi (artist) must make conscious effort to go back to the iwi (local tribe) and being an active member within the town and supporting community initiatives. In addition, the study will demonstrate how the process of documentary making inside iwi can function as a form of raranga (weaving) where collaborating fragments may take form and through this increase feelings of value, healing, and historical redress.

APA, Harvard, Vancouver, ISO, and other styles

Reports on the topic "Grievance Redressal"

1

Ravi, Aparna, Jayna Kothari, Sudhir Krishnaswamy, Varsha Iyengar, and Shruthi Chandrasekaran. Redressal of Teacher Grievances through the Courts – A Comparative Study Across Nine States in India. Centre for Law and Policy Research, October 2014. http://dx.doi.org/10.54999/wqzi8362.

Full text

Abstract:

This Report presents the analysis, findings and recommendations of a study conducted by the Centre for Law and Policy Research on the use of the courts for grievance redressal by teachers in government and government-aided private schools in nine States in India for the period from 2009 to June 2014.

APA, Harvard, Vancouver, ISO, and other styles

2

Jha, Deepika, Manish Dubey, and Tsomo Wangchuk. Real Estate Regulation in India: Select State Profiles. Indian Institute for Human Settlements, 2022. http://dx.doi.org/10.24943/rerissp07.2022.

Full text

Abstract:

India’s Real Estate (Regulation and Development) Act, 2016 (hereinafter, RERA Act or the Act) was brought in to promote and better regulate the country’s real estate sector. It aimed at bringing transparency and efficiency in the sale of apartments or plots, protecting the interest of real estate consumers, and establishing an adjudicating mechanism for speedy dispute redressal. The Act was widely hailed for attempting to regulate a large and largely unregulated sector where consumer investments were substantial and grievances were high.

APA, Harvard, Vancouver, ISO, and other styles

3

Enhancing Accountability and Project-Level Grievance Redress Mechanisms: ADB Accountability Mechanism Annual Report 2019. Asian Development Bank, July 2020. http://dx.doi.org/10.22617/tcs200174-2.

Full text

APA, Harvard, Vancouver, ISO, and other styles

4

Office of the Special Project Facilitator’s Lessons Learned: Sri Lanka Integrated Road Investment Program. Asian Development Bank, January 2021. http://dx.doi.org/10.22617/arm200271-2.

Full text

Abstract:

The Office of the Special Project Facilitator (OSPF) is responsible for the problem-solving function of the Accountability Mechanism of the Asian Development Bank (ADB). It aims to actively respond to the concerns of people affected by ADB-assisted projects through fair, transparent, and consensus-based problem-solving. This publication discusses issues and resolutions relating to an integrated road investment project in Sri Lanka. It is one of OSPF’s Lessons Learned series of case studies on its complaint management experience—from project preparation, design, and processing to implementation and monitoring. The series aims to support ADB operations departments, government and private sector partners, and other stakeholders by documenting grievance redress management experiences and identifying important lessons and good practices on problem-solving that are useful for future projects.

APA, Harvard, Vancouver, ISO, and other styles

We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!