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Journal articles on the topic 'Government services'

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Published: 4 June 2021
Last updated: 26 July 2024

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1

Abu Tair, Hassan Y. A., and Emad A. Abu-Shanab. "Mobile Government Services." International Journal of Technology Diffusion 5, no. 1 (January 2014): 17–25. http://dx.doi.org/10.4018/ijtd.2014010102.

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The vast emergence of Information and Communication Technologies (ICTs) lead governments to adopt the use of ICT to deliver services to their citizens, businesses, and government constituents. These services can be delivered via the Internet using web technology (e-government) in an interactive way like any other e-service. But with the advent and wide use of mobile technologies, governments transformed their mechanism in delivering service to utilize more the capabilities of mobile phones through the better employment of mobile government (m-government). M-government utilizes mobile technologies to better deliver services to citizens, but this enforces some challenges to both governments and the recipients of services. In this paper the authors addressed the challenges and opportunities of m-governments in terms of mobile services (m-services).
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Karokola, Geoffrey, Louise Yngström, and Stewart Kowalski. "Secure e-Government Services." International Journal of Electronic Government Research 8, no. 1 (January 2012): 1–25. http://dx.doi.org/10.4018/jegr.2012010101.

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E-Government offers many benefits to government agencies, citizens and the business community. However, e-Government services are prone to current and emerging security challenges posing potential threats to critical information assets. Securing it appears to be a major challenge facing governments globally. Based on the international security standards – the paper thoroughly investigates and analyzes eleven e-government maturity models (eGMMs) for security services. Further, it attempts to establish a common frame of reference for eGMM critical stages. The study utilizes the Soft Systems Methodology (SSM) of scientific inquiry/ learning cycle adopted from Checkland and Scholes. The findings show that security services (technical and non-technical) are lacking in eGMMs – implying that eGMMs were designed to measure more quantity of offered e-government services than the quality of security services. Therefore, as a step towards achieving secure e-government services the paper proposes a common frame of reference for eGMM with five critical stages. These stages will later be extended to include the required security services.
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O. Al-Mobaideen, Hisham, Samer A. Al-Bashabsheh, Eman Basioni, and Abeer al-khawaldeh. "Electronic government services and benefits in Jordan." International Journal of Academic Research 5, no. 6 (December 10, 2013): 206–15. http://dx.doi.org/10.7813/2075-4124.2013/5-6/a.26.

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4

Feingold, Eugene, and William Shonick. "Government and Health Services." Journal of Public Health Policy 18, no. 2 (1997): 245. http://dx.doi.org/10.2307/3343438.

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Mensah, Isaac Kofi, and Jianing Mi. "Electronic Government Services Adoption." International Journal of Electronic Government Research 13, no. 3 (July 2017): 38–54. http://dx.doi.org/10.4018/ijegr.2017070103.

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This study investigated the moderating impact of perceived service quality on the positive relationship between perceived usefulness of e-government services and intention to use e-government services. The Technology Acceptance Model (TAM) was applied as the theoretical foundation for the study. The research data collected was analyzed with SPSS while the graphical representation of the moderating effect was generated using the software known as Interaction version 1.7.2211. The results have demonstrated that perceived service quality of e-government services does not have any significant moderating effect on the positive relationship between perceived usefulness and intention to use e-government services. However, perceived service quality and perceived usefulness of e-government services were found to be positively significant in influencing the intention to use e-government services. The implications of this study are further discussed.
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Mensah, Isaac Kofi. "E-Government Services Adoption." International Journal of Electronic Government Research 14, no. 3 (July 2018): 12–31. http://dx.doi.org/10.4018/ijegr.2018070102.

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This research article explores the important elements of trust and transparency to the adoption of e-government services. The Technology Acceptance Model was used as the theoretical framework. The data capture and analyses were conducted with SPSS. The results indicate that trust in the internet was a significant predictor of both the intention to use and perceived ease of use (PEOU), but was not significant in predicting perceived usefulness (PU) and the actual use (AU) of e-government services. Trust in the government (TG) was also not significant in determining both the intention to use and PEOU of e-government services. Rather TG had a significant impact on PU and the actual use (AU) of e-government services. Furthermore, perceived transparency was a significant predictor of PU, IU, and AU of e-government services. The implications of these findings on the implementation of e-government are thoroughly discussed.
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Dorasamy, Magiswary, Maran Marimuthu, Murali Raman, and Maniam Kaliannan. "E-Government Services Online." International Journal of Electronic Government Research 6, no. 4 (October 2010): 12–24. http://dx.doi.org/10.4018/jegr.2010100102.

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E-filing is a new service launched in the year 2005 by the Malaysian Inland Revenue Board. This is in line with the government’s vision to leverage on the Internet technology in extending its services to the citizens and to further embrace the cutting-edge technology of the information age. Via this system, the citizens or taxpayers are able to complete an electronic application form and the necessary payment details with a few keystrokes; therefore completing their revenue declaration within minutes. The purpose of the e-filing service is to encourage every taxpayer to submit their income tax returns through an online system, thus reducing the manual paper-based submission method. This paper examines taxpayers’ intention to use the e-filing system in Malaysia. This paper analyses the factors that contribute towards adoption of such system in Malaysia based on three models: the Technology Acceptance Model (TAM), Diffusion of Innovation (DOI), and Technology Readiness Index (TRI). The authors’ findings suggest that taxpayers have intentions to use the e-filing systems as they perceive that tax submission method via the internet is more convenient and that perceived readiness towards using this technology is paramount to their belief for using e-filing systems.
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8

Low, Patrick. "Government Procurement in Services." World Competition 20, Issue 1 (September 1, 1996): 5–26. http://dx.doi.org/10.54648/woco1996001.

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9

Alsulami, Majid H. "Government Services Bus (GSB)." International Journal on Semantic Web and Information Systems 17, no. 3 (July 2021): 35–50. http://dx.doi.org/10.4018/ijswis.2021070103.

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The Kingdom of Saudi Arabia (KSA) consists of 26 agencies. Each agency is composed of branches that are spread across the KSA. Some have the authority to strategically attract and hire people. Most agencies and branches do not interchange data with each other. People who want to apply to a university for study or to the public government for work have to enter all of their personal data each time. A government services bus (GSB) is a platform that enables agencies and the associated branches to integrate and interlink in order to share data. Most agencies are unaware of the advantages of GSB. COVID-19 has locked down the world in many aspects. This study aims to identify the purpose of GSB and its advantages in order to raise awareness in the agencies, branches, and communities. A questionnaire was conducted to measure the awareness of GSB. Awareness is an essential factor that allows a government agency to understand why it should interlink with GSB. There are numerous advantages to sharing and interchanging data among agencies and providing e-services to other agencies and citizens.
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10

Duvall, Jim. "Local government information services." Aslib Proceedings 40, no. 2 (February 1988): 33–42. http://dx.doi.org/10.1108/eb051081.

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Marchionini, Gary, and Michael Levi. "Digital government information services." Interactions 10, no. 4 (July 2003): 18–27. http://dx.doi.org/10.1145/838830.838864.

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Khoman, Sirilaksana. "Subsidizing government hospital services." International Journal of Social Economics 24, no. 7/8/9 (July 1997): 958–87. http://dx.doi.org/10.1108/03068299710178964.

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13

Smith, RFI. "Symposium: Exporting Government Services." Australian Journal of Public Administration 55, no. 4 (December 1996): 64–66. http://dx.doi.org/10.1111/j.1467-8500.1996.tb02559.x.

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14

Kim, Jong-weon, Kyu-tae Kim, and Jong-uk Choi. "Securing E-Government Services." Computer 39, no. 11 (November 2006): 111–12. http://dx.doi.org/10.1109/mc.2006.398.

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15

Reingold, David. "Social services and government." Society 44, no. 3 (March 2007): 42–44. http://dx.doi.org/10.1007/bf02819939.

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16

Smith, Rfi, and Julian Teicher. "Improving Governance and Services: Can e-Government Help?" Chinese Public Administration Review 3, no. 3-4 (September 2006): 62–70. http://dx.doi.org/10.22140/cpar.v3i3.4.63.

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E-government can help improve governance and service delivery by refocusing consideration of the purposes and tools of government. However, E-government initiatives pose challenging questions of management, especially about coordination in government and the design of services for citizens. Progress towards implementing e-government raises critical questions about preferred styles of governance and about how governments relate to citizens. At present, interactions between citizens, the institutions of government and information and communications technology raise more agendas than governments can handle. However, trying to find ways through these agendas is to confront questions of wide interest to citizens. At the very least, e-government helps improve governance and services by asking questions.
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Smith, RFI. "Improving Governance and Services: Can E-Government Help?" Chinese Public Administration Review 3, no. 3/4 (November 4, 2016): 62. http://dx.doi.org/10.22140/cpar.v3i3/4.63.

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E-government can help improve governance and service delivery by refocusing consideration of the purposes and tools of government. However, E-government initiatives pose challenging questions of management, especially about coordination in government and the design of services for citizens. Progress towards implementing e-government raises critical questions about preferred styles of governance and about how governments relate to citizens. At present, interactions between citizens, the institutions of government and information and communications technology raise more agendas than governments can handle. However, trying to find ways through these agendas is to confront questions of wide interest to citizens. At the very least, e-government helps improve governance and services by asking questions.
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18

Afarini, Nihayah, and Djarot Hindarto. "The Proposed Implementation of Enterprise Architecture in E-Government Development and Services." International Journal Software Engineering and Computer Science (IJSECS) 3, no. 3 (December 1, 2023): 219–29. http://dx.doi.org/10.35870/ijsecs.v3i3.1756.

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The advancement of information technology has emerged as a significant driver in the paradigm shift of contemporary governance, wherein E-Government has emerged as a primary mechanism for delivering public services to the public in a more streamlined and adaptable fashion. To attain this objective, adopting Enterprise Architecture has surfaced as a foundational strategic methodology. Enterprise Architecture facilitates the planning, design, and development of integrated E-Government systems for governments, thereby ensuring the efficient and effective collaboration of diverse government entities. This study investigates the feasibility of incorporating Enterprise Architecture into the framework of E-Government advancement through an assessment of its advantages. Enterprise Architecture facilitates the integration of pre-existing government systems, the elimination of redundant resource allocations, and enhancing citizen services. Furthermore, by establishing a measurable and manageable framework for E-Government projects, Enterprise Architecture facilitates the implementation of the government's long-term objectives. Moreover, Enterprise Architecture is instrumental in safeguarding sensitive data and information, a critical function within the e-governance framework. This study incorporates successful case studies and best practices from numerous nations that have effectively integrated Enterprise Architecture into the development of electronic governments. The findings emphasize the critical function of Enterprise Architecture in expediting the process of E-Government conversion and providing advantages to various parties involved, such as the government, society, and private industry. This study offers E-Government stakeholders a practical guide for utilizing Enterprise Architecture to achieve substantial advancements in public services and more efficient government.
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19

Bojović, Živko, Đuro Klipa, Petar D. Bojović, Irena M. Jovanović, Jelena Šuh, and Vojin Šenk. "Interconnected Government Services: An Approach toward Smart Government." Applied Sciences 13, no. 2 (January 12, 2023): 1062. http://dx.doi.org/10.3390/app13021062.

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The rapid expansion of new technologies and services significantly affects society’s development and initiates significant changes within public administration. Many have decided to implement citizen-centric, data-driven, and performance-focused governance and prepare to transform the existing e-government system into a smart government. Along the way, they have encountered problems such as flaws in existing legislation and in the integration of heterogeneous infrastructure from technical, financial, and privacy perspectives. We propose a new approach to information system modeling that introduces an integration layer for existing databases and services and suggests the application of several innovative technologies to achieve better problem-solving, optimal utilization of resources, and policy innovation. To test the effectiveness of the proposed solution, we have used corresponding weighted digraph models to confirm that the proposed solution achieves the desired effects. We have used the time required to collect documents to measure similarity. The obtained results prove the efficiency of the proposed model and indicate that the same model could be used elsewhere in public administration.
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20

Zheng, Yueping, and Aroon P. Manoharan. "The Influence of Government Capacity on E-Services Diffusion at Municipal Level in New Jersey." International Journal of Public Administration in the Digital Age 3, no. 4 (October 2016): 1–9. http://dx.doi.org/10.4018/ijpada.2016100101.

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The development of ICTs brings opportunities for governments to improve their services provision. Since early 2000, governments at all levels have increasingly enabled citizens to get e-services, or services online, which was the primary function of e-government. Although great progress has been made, studies indicate that e-services levels are still low and great variances exist. Previous research, that has explored the determinants of government performance on e-services, was often lacking an emphasis on government capacity. This study aims at examining the influence of government capacity (technical capacity, financial capacity, and administrative capacity) on e-services. With data from 146 municipalities in New Jersey, the research finds that government capacity, specifically administrative capacity, positively affects government performance in e-services.
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21

Busieney, Claude. "Water and Sanitation Services: From National Government to County Governments." International Journal of Engineering Trends and Technology 17, no. 3 (November 25, 2014): 130–31. http://dx.doi.org/10.14445/22315381/ijett-v17p226.

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22

Puspitaningrum, Ari cahaya. "Strategy to Use Local Government’s Facebook Page to Improve Public Services." Jurnal Sistem Informasi 15, no. 2 (October 31, 2019): 42–51. http://dx.doi.org/10.21609/jsi.v15i2.788.

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The population of internet users in Indonesia increase continuously form year to year along with the development of information technology infrastructure in Indonesia. This underlies the management of social media in the government agencies. The government sector could communicated with the citizens through social media such as Facebook as a form of direct communication to disseminate information for the citizens. Through current government social media accounts, it could be seen that the posting of official government Facebook account were still rare. Based on existing studies, it has not yet been reviewed the relationship of post and comment categorization on Facebook to improve the government's Facebook management strategy and public service improvement strategy. Therefore, this study was conducted so that the results could help the local government to maximize the management of Facebook accounts to be right on target, provide trustful information, and get a good response from the citizens. There were 30 Local Government Facebook accounts that have been analysed, resulting number of statuses and comment ranks in last 2 months. Then performing frequency analysis on 30-often-used words which will be used as a trigger to categorize. The results of the study are in the form of strategic suggestions for local governments to improve the content of each category through Facebook. Local governments are suggested to convey information from many aspects in a balanced manner in accordance with the needs of the citizens. Keywords– social media; categorization; strategy; local government
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23

Yannacopoulos, Denis, Panagiotis Manolitzas, and Athanasios Spyridakos. "E-Government." International Journal of Decision Support System Technology 2, no. 4 (October 2010): 1–12. http://dx.doi.org/10.4018/jdsst.2010100101.

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Governments across the European Union (EU) face the challenge of responding to public demand for more responsive, efficient and effective services. E-Government based on the principle of providing services via internet to citizens and companies. The rapid growth of electronic government gave the EU the ability to correspond more effectively to the needs of citizens and provide more valuable services. In this paper the authors analyze the web based services that have been developed by EU member states. A comparative measurement of the progress of online services delivery is presented using a Multi-criteria INteractive Ordinal Regression Analysis (MINORA) system. The paper demonstrates the importance of Multicriteria Analysis and the use of reliable methods that allowed the development of a function of total utility dynamically modified depending on the evolution of e-government services.
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Chatfield, Akemi Takeoka, and Jazem AlAnazi. "Collaborative Governance Matters to E-Government Interoperability." International Journal of Public Administration in the Digital Age 2, no. 3 (July 2015): 24–44. http://dx.doi.org/10.4018/ijpada.2015070102.

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E-government policy initiatives for implementing citizen-centric integrated interoperable (CII) e-government services have gained international validity by governments worldwide. Despite extensive deliberations in e-government literature, however, successfully implementing strategic, institutional, and technological changes required by citizen-centric (vis-à-vis government-centric) e-government remains an unresolved theoretical and pragmatic conundrum. CII e-government systems are characterized by greater diversity in stakeholders, processes, technologies, applications, and big data, requiring greater cross-agency collaboration and process integration/standardization. Drawing from e-government interoperability and governance literatures, the authors examined the governance role in facilitating CII e-government implementation. The authors performed website and policy analyses of a successful implementation of Saudi Ministry portal, which exemplifies CII e-services. Results showed that government's earlier disconnected websites had not facilitated cross-agency information sharing required for citizen-centric e-government development. However, the authors found evidence that both e-government interoperability policy framework and collaborative governance had contributed to overcoming the implementation challenges and delivering CII e-government services to its diverse stakeholders.
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Alhammad, Muna, and Afnan Elmouzan. "Factors Influencing Citizen's Adoption of M-government: The Case of Saudi Arabia." Journal of Management and Strategy 11, no. 3 (September 26, 2020): 43. http://dx.doi.org/10.5430/jms.v11n3p43.

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Governments across the world are pushed towards the provisioning of mobile government (m-government) services. However, the development of m-government services will not drive the expected benefits unless citizens’ accept the use of these services. Literature shows that there is a paucity of studies on factors impacting citizens’ acceptance and use of m-government services in Saudi Arabia. This paper proposed a conceptual model extending the Unified Theory of Acceptance and Use of Technology (UTAUT) model to consider other relevant factors, such as awareness and information quality, that can impact citizens’ adoption of m-government applications. A survey questionnaire was developed and a total of 264 responses of Saudi citizens were collected and analysed using Partial Least square (PLS). The results indicate that social influence, performance expectancy, and effort expectancy are the factors that have significant impact on citizens behavioural intention to use m-government services, accounting for 57% of the variability, while citizens’ awareness and information quality have no impact. Our findings can be used to stimulate the use of m-government services. The findings of this study suggest that decision makers on governments agencies and developers of m-government services should emphasis the role of social strategies to allow people to incentivise each other to use m-government services, clarify the benefits of using m-government services, and reduce the effort required for using m-government services.
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Jarosz, Adam J. "Rządowe programy wsparcia samorządu terytorialnego w latach 2018–2022." Studia Politologiczne, no. 1/2023(67) (March 31, 2023): 104–26. http://dx.doi.org/10.33896/spolit.2023.67.7.

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In the period of 2018–2022 Polish government implemented the record number of programs for financial support of local governments. Their aim was to improve local services, maintain the high level of investments, aid in the fight against COVID-19 pandemics and rebuilding the economy, as well as equalising the potential decline of incomes related to the taxation reforms implemented since 2019. Programs on the record amount of 135,58 billion PLN helped to remain the investments on the earlier level, as the COVID-19 pandemics caused only temporary decline in own revenues.
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27

Afrizal, Dedy, Muslimin Wallang, E. Maznah Hijeriah, Dila Erlianti, and Irfan Murtadho Yusuf. "E-Government services: Improving employment services in Dumai City." Publisia: Jurnal Ilmu Administrasi Publik 8, no. 2 (October 28, 2023): 148–59. http://dx.doi.org/10.26905/pjiap.v8i2.10266.

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E-government in Dumai City is a manifestation of the responsibility of the Dumai local government to improve the quality of services that are presented electronically based on websites. The development of e-government is an innovation that is carried out in developing effective and efficient government administration. The Dumai City Manpower and Transmigration Office is one of the government agencies that runs e-government services in serving communities and companies to obtain employment information. The system formed to serve the job seeker community is known as the Employment Information System (SINAKER). Empirically, this system was implemented to answer several complaints from people who wanted speed of information related to job opportunities for the community. Services that are carried out manually are still not optimal, so a good step is taken to help the community openly. This article aims to look at the process of e-government services in Dumai City which aims to assist the government in maximizing service to the community, so that people can access information on job opportunities that can be accessed via the internet. The research findings that there are 3 (three) aspects in the development of e-Government through the created system. Various suggestions were given to the government to improve its services to the public.
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Batlle-Montserrat, Joan, Josep Blat, and Ernest Abadal. "Benchmarking Municipal E-Government Services." International Journal of Electronic Government Research 10, no. 4 (October 2014): 57–75. http://dx.doi.org/10.4018/ijegr.2014100103.

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Local governments play an important role as the main contact point for citizens and deliver many more and varied services than any other public administration. Nevertheless, the field of local e-government services (or local e-administration) lacks benchmarking methodologies and rigorous surveys. Existing e-government benchmarks mostly address the national level and do not cater for this wealth of locally provided e-services. Cities are also very diverse, but research shows that European cities share an important number of common services, making benchmarking look feasible. The paper proposes a benchmarking methodology to fill this gap, facing the complexity of this multiplicity and variety. It starts by a bottom-up hierarchical catalogue of services created through participation of the cities. The benchmarking goes beyond service provision, so far measured through maturity, and analyses acceptance by users. The paper discusses the parameters introduced and how to measure them. The paper addresses the issue of the presentation of the results, which is important to help city managers to improve the service provision, its quality and acceptance. The methodology was applied in a pilot study of 15 quite diverse medium and large European cities, and its results are presented within the context of validating the methodology introduced.
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Nisha, Nabila, Mehree Iqbal, Afrin Rifat, and Sherina Idrish. "Adoption of e-Government Services." International Journal of E-Services and Mobile Applications 8, no. 3 (July 2016): 53–70. http://dx.doi.org/10.4018/ijesma.2016070104.

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Electronic tax (e-Tax) filing is an emerging area of e-government. Many developed countries today have initiated tax e-filing. However, such a service is yet to establish itself as an integrated system, especially in developing countries like Bangladesh. Since it has the potential to improve the overall process of tax filing, it is important to understand the factors that can influence taxpayers' acceptance and use of e-Tax filing systems. This research thus proposes a model to identify such adoption factors in the context of Bangladesh. Findings claim that facilitating conditions, trust, effort expectancy, performance expectancy, along with individual innovativeness plays an important role in capturing taxpayers' overall perceptions of e-Tax filing services. Results overall indicate that individual taxpayers may be fairly pragmatic in developing general attitudes towards using such system in Bangladesh. Limitations and implications for practice and research are also discussed for better planning and implementation of similar e-government services.
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Sang, Sinawong, Jeong-Dong Lee, and Jongsu Lee. "Adoption of E-Government Services." International Journal of E-Adoption 1, no. 2 (April 2009): 1–22. http://dx.doi.org/10.4018/jea.2009040101.

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31

Nasri, Wadie. "Citizens' E-Government Services Adoption." International Journal of Public Administration in the Digital Age 1, no. 2 (April 2014): 80–96. http://dx.doi.org/10.4018/ijpada.2014040105.

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This study investigates the factors that influencing citizens' intention to use e-government services and its causal relationships using the Unified Theory of Acceptance and Use of Technology model (UTAUT). Data relating to the constructs were collected from 150 respondents but only 85 responses were received and subjected to Structural Equation Modeling analysis (SEM). The proposed model fits the data well. The findings reveal that facilitating condition, social influence, attitude, effort expectancy and performance expectancy determine citizens' intention towards e-government services. Additionally, attitude is predicted jointly by effort expectancy and performance expectancy. This study would help government policy decision makers to increase the adoption of e-government services in Tunisia country.
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32

Murphy, Patrick E., John L. Crompton, and Charles W. Lamb. "Marketing Government and Social Services." Journal of Marketing 51, no. 3 (July 1987): 142. http://dx.doi.org/10.2307/1251654.

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33

Howell, John. "Government Services and Small Farmers." Development Policy Review 3, no. 1 (May 1985): 89–102. http://dx.doi.org/10.1111/j.1467-7679.1985.tb00361.x.

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34

Slack, Enid, Douglas Auld, and Harry Kitchen. "The Supply of Government Services." Canadian Public Policy / Analyse de Politiques 16, no. 1 (March 1990): 117. http://dx.doi.org/10.2307/3551281.

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35

Roth, Victor J., and Lorne Bozinoff. "Consumer Satisfaction with Government Services." Service Industries Journal 9, no. 4 (October 1989): 29–43. http://dx.doi.org/10.1080/02642068900000060.

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36

Parkan, Celik. "Performance measurement in government services." Managing Service Quality: An International Journal 9, no. 2 (April 1999): 121–35. http://dx.doi.org/10.1108/09604529910257911.

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37

Sharma, Sujeet Kumar. "Adoption of e-government services." Transforming Government: People, Process and Policy 9, no. 2 (May 18, 2015): 207–22. http://dx.doi.org/10.1108/tg-10-2014-0046.

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Purpose – The purpose of this paper is to develop a research model for understanding the relationship between service quality dimensions and demographic variables, and the willingness to use e-government services in Oman. Understanding the key determinants of electronic government (e-government) services is an important issue for enhancing the degree of use of these services by users. Design/methodology/approach – The data were collected using Google forms from 248 e-government service users. The hierarchical regression analysis was used to test the research model. Findings – The results showed that service quality dimensions, namely, reliability, security, efficiency and responsiveness, were the key determinants that influenced the willingness to use e-government services. In addition to service quality dimensions, two demographic variables, namely, age and education level of respondents, showed a statistically significant relationship with the willingness to use e-government services. Practical implications – The findings of this study provide useful insights into the decision-makers of e-government services in Oman and similar emerging economies. At the same time, these findings can also be used by academicians and information systems researchers for further research. Originality/value – This study is probably the first attempt to model e-government services on the basis of service quality dimensions and demographic variables in Gulf Cooperation Council countries. Moreover, this study will enrich the existing literature on the adoption of e-government services.
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38

Joppa, L. N., J. W. Boyd, C. S. Duke, S. Hampton, S. T. Jackson, K. L. Jacobs, K. A. S. Kassam, et al. "Government: Plan for ecosystem services." Science 351, no. 6277 (March 3, 2016): 1037. http://dx.doi.org/10.1126/science.351.6277.1037-a.

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39

Mulgan, Richard. "Government Accountability For Outsourced Services." Australian Journal of Public Administration 65, no. 2 (June 2006): 48–58. http://dx.doi.org/10.1111/j.1467-8500.2006.00481.x.

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40

Zucker, Joel. "Government documents and reference services." Government Information Quarterly 10, no. 2 (January 1993): 290–91. http://dx.doi.org/10.1016/0740-624x(93)90060-d.

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Hinkelmann, Knut, Barbara Thönssen, and Fabian Probst. "Referenzmodellierung für E-Government-Services." Wirtschaftsinformatik 47, no. 5 (October 2005): 356–66. http://dx.doi.org/10.1007/bf03251476.

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Alotaibi, Youseef. "A New Secured E-Government Efficiency Model for Sustainable Services Provision." Journal of Information Security and Cybercrimes Research 3, no. 1 (December 10, 2020): 75–96. http://dx.doi.org/10.26735/caak6285.

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E-government projects in some developing countries face many challenges to provide sustainable services for e-efficiency. Literature shows that most governments suffer from lack of technology and restrictions associated with budgets and human resources. These factors constitute the main obstacles impeding the effective implementation of sustainable and secured e-government services. In addition to these obstacles, the e-government efficiency models adopted by some developing countries do not deliver an appropriate strategic plan for disseminating all sustainable and secured e-government services. Therefore, this paper proposes a new secured model for e-government efficiency to provide sustainable and e-efficiency services. This goal can be achieved using five determinants: detailed process, streamlined services, quick accessibility, use of latest techniques, and trust and awareness, which are discussed in this study. The proposed model has been validated by using a pilot study conducted through case study and method of application and implementation. The findings indicate that both service providers such as governments and users of e-government services took advantage of the proposed model. Accordingly, sustainable e-government services may increase.
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Butt, Nadia, Nosheen Fatima Warraich, and Muzammil Tahira. "Development level of electronic government services." Global Knowledge, Memory and Communication 68, no. 1/2 (February 4, 2019): 33–46. http://dx.doi.org/10.1108/gkmc-05-2018-0045.

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PurposeThis paper aims to explore the emerging trends of e-government in Pakistan with an empirical investigation of the e-government websites and the services they provide to the citizens of Pakistan. It also investigates the level of development of these e-government websites in the Punjab Web portal. The governments in Asian countries, including Pakistan, have been struggling to switch their services from traditional on-spot services to online services. Focal points of the study are development level of e-government websites, available e-services and quality.Design/methodology/approachThe e-government Web portal of Punjab province with 38 websites is center of attention in present study. Website’s content analysis method is used to study e-government websites (N= 38) from the Punjab Web portal. It used the “Four-Stage Development Model” for the four stages, namely, “publishing”, “interacting”, “transacting” and “transforming”, to study the phenomena.FindingsThe findings showed that most of the websites on the Web portal were at the first (publishing) and second (interacting) stage of development. For the provision of effective online services, websites need to be on the third (transacting) and fourth (transforming) stage. Only a few websites in the Punjab Web portal were the on transacting and transforming stages providing a mature level of services. In total, 40 different types of services are identified in 38 websites of Punjab e-government Web portal.Practical implicationsE-government, Web portals are developed to give citizens a single, easy access point to several departments’ websites and their services. This baseline study recommends to update e-government websites periodically and put more focus on technological and contextual features to enhance the accessibility and usability of the websites.Originality/valueThis is first empirical study of e-government websites to explore their services and examine existing level of website development in this region.
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Zejnullahu, Fakije, Bashkim Çerkini, Kyvete Shatri, and Agron Bajraktari. "Revolutionizing Food Production in Kosovo: Analyzing the Potential of e-Governance in Agriculture and Food Processing and Investigating Factors Influencing Citizen Adoption." Migration Letters 20, no. 5 (August 2, 2023): 783–800. http://dx.doi.org/10.59670/ml.v20i5.4087.

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e-Government implementation in Kosovo's food processing and agriculture sectors offers significant benefits in terms of efficiency, production quality, information access, and transparency. However, e-government's potential does not guarantee user acceptance, and many governments grapple with low adoption rates of e-Gov. This research empirically examines factors influencing citizen adoption of e-government systems in Kosovo's food processing and agriculture sectors. It assesses the e-Government program's development from 2008 to 2023. Semi-structured interviews were conducted with key figures from the Information Society Agency (ISA), responsible for e-government in Kosovo. ISA has implemented various services, with 151 community e-Gov services available through the e-Kosova government portal, focusing on online grant and subsidy applications for the food and agriculture sector. The study tests the impact of seven factors in e-Gov adoption: Perceived Usefulness, Perceived Ease of Use, Compatibility, Observability, Trialability, Image, and Trustworthiness, combining elements from the TAM and DOI. Data collected from 185 respondents, including food producers, farmers, agriculturists, hotels, and university students, utilized a closed-question questionnaire. Results showed significant influence from Perceived Usefulness, Observability, Trialability, and Trustworthiness on citizens' willingness to use e-government services. Understanding these factors is crucial for governments aiming to increase e-government adoption and make informed IT investments for sustainable development.
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Amagoh, Francis. "An Assessment of E-Government in a West African Country." International Journal of Public Administration in the Digital Age 2, no. 3 (July 2015): 80–99. http://dx.doi.org/10.4018/ijpada.2015070105.

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Governments around the world are using e-government to improve their modes of governance and the delivery of public services to citizens. Similarly, almost all countries are assessed and ranked by international organizations (such as the United Nations) on their level of e-government development. This paper examines Nigeria's e-government development rankings in light of the government's efforts to develop the country's infrastructure and human capital. While Nigeria is one of the richest country in Africa and has the one of the fastest growing ICT market in the continent, it is ranked low in Africa and globally in terms of e-government provision of public services to its citizens. The analysis suggests that more efforts should be made by the government to address the barriers to effective deployment of e-government initiatives in Nigeria.
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Connolly, Jennifer M., Leticia Bode, and Ben Epstein. "Explaining the Varying Levels of Adoption of E-government Services in American Municipal Government." State and Local Government Review 50, no. 3 (September 2018): 150–64. http://dx.doi.org/10.1177/0160323x18808561.

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Technological innovations offer opportunities for governments to connect with citizens and improve service provision efficiency and effectiveness, but why do some governments adopt these innovations while others do not? Using a mixed methodological approach, including interviews with city officials and multivariate analysis of a novel data set of municipal e-government service offerings, we examine what factors motivate or impede city officials from innovating. Overall, we find that cities with the council–manager form of government, with larger populations, and with more financial resources adopt more e-government services. Specifically, as total revenue per capita increases, cities are more likely to adopt payment-based services and informational services. Increased spending on central staff is associated with higher rates of adoption of interactive services and social media. The results suggest that council–manager governments are more innovative and that local governments consider both the up-front costs and the need for ongoing staff associated with particular innovations.
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Ikmal, Novita Maulida, and Indriastuti Indriastuti. "GOOD GOVERNMENT OPTIMIZATION THROUGH STANDARDIZING PUBLIC SERVICES." Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) 5 (December 17, 2022): 1–10. http://dx.doi.org/10.37695/pkmcsr.v5i0.1657.

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Currently, problems related to public services are still far from being expected and must continue to be improved. In realizing good governance today, it is needed not only good public services in local and central governments, but also in sub-district governments. There are three important reasons behind the novelty of public services as an effort to encourage good governance practices in Indonesia. First, improving the performance of public services that are considered important by stakeholders, namely the government, the community and the business world. Second, public service is the domain of the three elements of government that interact very intensively. Third, the values ​​that characterize the practice of administering government are translated more easily and clearly through public services.The implementation of the Community Empowerment Program (PPM) includes the format, socialization activities in collaboration with the Immigration Office Class I TPI Tanjung Perak with the theme Strengthening Public Services in Realizing Good Governance in Government Offices. Strengthening public services under supervision in three stages. The first stage is sharing discussion, FGD activities, and preparing public service standardization. The target of this activity is all village officials. From these socialization activities resulted in the standardization of public services that have been made jointly based on Law No. 25 of 2009 and Ministerial Regulation No. 36 of 2012. Simple Public Service Principles; certainty of time; accuracy; legal certainty; responsibility; facilities and infrastructure; easy access; discipline, manners and registration; as well as convenience. In addition, it is also determined by service techniques in the urban village sector. Keywords: Optimization, Good Government, Public Service. Standardization
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Stiakakis, Emmanouil, and Christos K. Georgiadis. "Building a Measurement Framework for m-Government Services." International Journal of Information Systems and Social Change 3, no. 4 (October 2012): 18–37. http://dx.doi.org/10.4018/jissc.2012100102.

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This study develops and presents a proposed framework for the measurement of mobile government (m-government) services. The measurement framework consists of: (i) identification/categorisation of m-government services; (ii) sophistication stages of these services; and (iii) indicators to evaluate their progress. With respect to the methodological approach followed in the study, twenty e-government services clustered by type of activity and interaction level are ranked for importance in terms of criteria that characterise the mobile setting. Moreover, core indicators used for e-government are examined in terms of their appropriateness to the mobile setting. According to the authors’ findings, three m-government service clusters are established, assisting governments to prioritise services to mobile users. A modification in the sophistication model for e-services is recommended for application in m-government. Finally, the proposed indicators are mainly user-focused, in accordance with the personalised nature of services delivered through mobile devices.
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Raginytė, Elena, and Narimantas Kazimieras Paliulis. "E-GOVERNMENT IN LITHUANIA – LOCAL SELF-GOVERNMENT LAYER." Business, Management and Education 8, no. 1 (December 20, 2010): 214–28. http://dx.doi.org/10.3846/bme.2010.15.

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Lithuanian public e-services at the level of municipalities are lagging behind the level of the central authorities. This is due to many factors, which leads to a slight lack of good position. A large proportion of the municipal authorities do not have e-service development strategies, or governing documents by the activities of the virtual space. It should be noted that this situation is in the part of central authorities too. This leads to the situation that the strategy aims are not fully realized. Although individual government institutions have been successful and effectively developing e-services, e.g. the State Tax Inspectorate is at the fifth level of public service. In order to improve the needs of society and citizens, a public service list was formed, whose services should be transferred as soon as possible to the virtual space, and provided with the levels of public e-services. The implementation of established goals can expect significant improvement in this area. Important, but still weak-moved to the virtual space of the public service areas is the environmental area. There has been no public e-service concept of environmental area in Lithuania yet. The article describes models of public e-services in the field of waste management.
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Mayasari, Rini, Nono Heryana, and Agustia Hananto. "Village Government Readiness Toward the Adoption of E-Government." Buana Information Technology and Computer Sciences (BIT and CS) 4, no. 1 (January 3, 2023): 6–10. http://dx.doi.org/10.36805/bit-cs.v4i1.3241.

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Public services in the village are very important because the village is the smallest part of the administrative government system in Indonesia and is the front line of public services. Technological developments encourage the government to manage public services to improve the ineffective bureaucratic paradigm. E-government is a solution to improve public services. One of the failures in implementing E-Government is the village government's lack of readiness to adopt information technology. The research method used in this research is descriptive qualitative. The results obtained suggest that the STOPE framework model consisting of Strategy, Technology, Organization, People, and Environment is the most appropriate model to analyze the readiness of the village government. Of the 5 domains that were assessed, 3 domains received the Very Ready predicate and 2 domains received the Ready predicate
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