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Dissertations / Theses on the topic 'Government services'
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Choi, Chi-fung Nelson, and 蔡慈風. "Headquarters for government flying services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31982682.
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Choi, Chi-fung Nelson. "Headquarters for government flying services." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B25948908.
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Peninska, Kinga Maria. "Government Dental Services In Australia." Thesis, Faculty of Dentistry, 1993. http://hdl.handle.net/2123/5048.
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DE, ANGELIS FRANCESCO. "Interoperability in e-Government Services." Doctoral thesis, Università degli Studi di Camerino, 2009. http://hdl.handle.net/11581/401756.
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Today, e-Government is an emergent multidisciplinary research ï¬eld that has the aim to support the delivery of electronic information and services to citizens, businesses, and other stakeholders. This vision should be based on an effective cooperation between Public Administrations (PAs) that need to be more and more organized to delivery value-added e-Government services. Such cooperative environments should interconnect several PAs using interoperability architectures exploiting the service-oriented paradigm. Service-orientation provides a general framework to enable interoperability allowing different systems to exchange data, participate in business processes, and cooperate to reach a common goal. Furthermore, a strong relationship between the e-Government high-level service concept and the more technological service concept used in Service Oriented Architectures has been found analysing current research. In this thesis I propose some design guidelines for the engineering of service- oriented systems for the delivery of e-Government services. The role of metadata is discussed as a fundamental for the development of interoperability architectures inside the domain and a central role has given on documents production and description. Moreover, some approaches to testing and veriï¬cation are showed to improve the development of the service-oriented backend of Public Administrations. Although these approaches has been studied and developed in e-Government domain, some of them can be applied in generic service-oriented systems.
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Hannig, Jennifer L. "Is the American government ready for e-government?" Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2002. http://www.kutztown.edu/library/services/remote_access.asp.
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Lin, Horn-Chern. "Funding government services under incomplete information." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2001. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp04/NQ56088.pdf.
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Keeler, Rebecca L. "Democratic Accountability for Outsourced Government Services." Digital Commons @ East Tennessee State University, 2011. https://dc.etsu.edu/etsu-works/654.
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Dias, Gabriella Emilia Ferrara. "Citizen Connect : shopfront for government services." Diss., University of Pretoria, 2011. http://hdl.handle.net/2263/30020.
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Citizen Connect : a shopfront for government services with the greatest public interface, is a civic centre for the users of Pretoria City Centre and serves as the headquarters for Citizen Connect branches to be implemented throughout the country. Batho Pele principles: a better life for all South Africans by putting people first, have been put in place to address the service delivery challenges facing a democratic South Africa. Batho Pele, a Sotho translation for people first, and slogan being: Together beating the drum for service delivery, put forward principles such as increasing access, openness and transparency, value for money and providing information to name a few. Citizen Connect brings together National, Provincial and Local government departments, which have traditionally been provided in dissipate locations, in a single location. By providing services that the citizen most frequently uses, the centre offers time saving opportunities but also aims to strengthen the ideals of citizenship when the user is in or around the centre. Citizen Connect is located in the Sammy Marks precinct, a catchment node of movement, public space, business and government, to the east of Church Square, and placed in the Sammy Marks development. The Sammy Marks development occupies an entire block and is in an existing joint public and private development and a convenient location for the citizen. The development has an existing culture of inter-block movement and cross bridge connection. The intervention takes place on the south and eastern portion taking into consideration the proposed hotel and the Lewis and Marks building, with its heritage significance. The intervention spreads into the public domain, creating and strengthening the public sphere by implementing urban quality criteria as space for people. The aims of the intervention are to indicate a new direction for civic architecture, create an architecturally positive environment by exploring interface architecture. CopyrightDissertation (MArch(Prof))--University of Pretoria, 2011.
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Avigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.
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E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles and practices are reviewed at the local and international levels, with particular attention paid to the Government of Canada's e-government initiative, known as Government On-Line (GOL). Seven specific e-government applications that can benefit social workers and clients are identified and discussed. The results of eight interviews with directors of local agencies regarding the future of e-government in social services are reported and examined. Specific recommendations and directions for future research are provided.
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Tanzer, Steve, and n/a. "Quality service : what is it?, can it improve the delivery of government services?" University of Canberra. Administrative Studies, 1995. http://erl.canberra.edu.au./public/adt-AUC20061109.121531.
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Harrison, Stephen Robert. "Government and the management of health services." Thesis, University of Bristol, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.385665.
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Cotter, Paul F. "Design services contracting for the Federal Government." Thesis, Springfield, Va. : Available from National Technical Information Service, 2000. http://handle.dtic.mil/100.2/ADA379079.
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Alfadli, Ibrahim Mohammed M. "Citizen centred e-Government services evaluation model." Thesis, Durham University, 2015. http://etheses.dur.ac.uk/11250/.
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Electronic government (e-Government) is attracting the interest of governments around the globe due to its great importance in facilitating, and providing services to citizens. Although most countries invest massive budgets to provide latest technologies, they face many obstacles, including the notable absence of the assessment, and evaluation of e-Government services from the citizen’s point of view. The objective of this research is to identify an e-Government evaluation model based on previous research and studies, and to evaluate each model by verifying its attributes, factors, and how they relate to each other. This research concentrates on evaluating online services provided to citizens by governments. It will develop a citizen centred model to evaluate e-Government services, and will help government organizations to find the strengths, and weakness of their online services. One of the main aspects of developing an evaluation model is to consider the citizens. The citizen is one of the most important reasons for governments putting their services online (e-Services). Therefore, finding ways of evaluating e-Services is crucial for governments in order to achieve better results from their perspectives as well as citizen satisfaction. The iMGov Model is based around the concepts of three phases in terms of Placing an Order, Processing an Order, and Delivering an Order. The new model will be compared with existing evaluation models. In conclusion, this research will produce an adequate e-Government evaluation model to measure e-Government services provided to citizens.
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RE, Barbara. "Quality of (Digital) Services in e-Government." Doctoral thesis, Università degli Studi di Camerino, 2010. http://hdl.handle.net/11581/401917.
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Internet growth in the nineties supported government ambition to provide better services to citizens through the development of Information and Communication Technologies based solutions. Thanks to the Lisbon conference, which in 2000 covered and investigated this topic, e-government has been recognized as one of the major priorities in Public Administration innovation process. As a matter of fact in the last 10 years the number of services provided to citizens through Information and Communication Technologies has increased rapidly. Nevertheless the increasing rate, the access and usage of digital services do not follow the same trend. Nowadays Public Administrations deliver many electronic services which are seldom used by citizens. Different reasons contribute to the highlighted situation. The main assumption of the thesis is that quality of e-government digital services strongly affects real access to services by citizens. According to the complexity of quality in e-government, one of the main challenges was to define a suitable quality model. To reach such aim, domain-dependent characteristics on the services delivery have been investigated. The defined model refers to citizen, technology and service related quality characteristics. Correspondingly a suitable way to represent, assess, and continuously improve services quality according to such domain requirements has been introduced. Concerning the service related quality aspects a methodology and a tool permitting to formally and automatically assess the quality of a designed service with respect to the quality model has been defined. Starting from an user friendly notation, both for service and quality requirements, the proposed methodology has been implemented as an user friendly tool supported by a mapping from user friendly notations to formal language. The tool allows to verify formally via model checking, if the given service satisfies one by one the quality requirements addressed by the quality model. Additionally in some case an unique view on e-government service quality is quite useful. A mathematical model provides a single value for quality starting from the assessment of all the requirements defined in the quality model. It relies on the following activities: homogeneity, interaction and grouping. A set of experiments has been performed in order to validate the goodness of the work. Services already implemented in a local Public Administration has been considered. Literature review and domain experts knowledge were the main drivers of this work. It proofs the goodness of the quality model, the application of formal techniques in the complex field of study such as e-government and the quality aggregation via the mathematical model. This thesis introduces advance research in e-government by providing the contributions that quality oriented service delivery in Public Administration promotes services used by the citizens. Further applications of the proposed approaches could be investigated in the areas of practical benchmarking and Service Level Agreement specification.
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Wong, K. "A study of e-government services in Malaysia." Thesis, Queen's University Belfast, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.492174.
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Using a number of studies carried out in Malaysia, the present work attempts to demonstrate the development and use of a range of research tools to evaluate the quality of E-Government services with a view to identify specific areas for improvements. In the first study, we surveyed both the service providers and citizens to evaluate their perspectives on E-Govemment services performance in Malaysia. The ImportancePerformance Analysis (IPA) grid was applied to identify areas for resource allocations. Unlike the first study, which gathered data using quantitative method (online questionnaire), the second study collected data on E-Filing to gather information on customer satisfaction using qualitative method. A Return On Investment (ROI) vs Return On Relationship (ROR) theoretical framework was developed as a strategic action tool to classify E-Filing customer experiences into different categories of customer satisfaction. By doing this, we were able to identify areas that need resource allocation. In the third . study, Mary Douglas' grid and group cultural theory was applied to analyze cultural issues in E-Government initiatives. In this study, qualitative semi-structured interviews were conducted to collect insightful data and narrative descriptions of cultural issues in two local governments. Using this cultural theory, the researcher was able to identify cultural barriers that impede the implementation of E-Government services, and also cultural enablers that facilitate the adoption of E-Government services. In the fourth study, we explored the views and roles of government and citizen as stakeholders on issues such as corporate social responsibility and social inclusion in the promotion of EGovernance in Malaysia. Based on the results, some tentative suggestions for improvement in E-Governance are made. It is hoped that the research findings resulting Supplied by The British Library - 'The world's knowledge' from these four studies can offer new insights to E-Govemment leaders, policy makers, and strategic thinkers not only in Malaysia, but also elsewhere in the world.
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Sigwejo, Annastellah Obedi. "Evaluating e-government services : a citizen-centric framework." Thesis, Cape Peninisula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2285.
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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2015.In a quest to offer better services to both citizens and businesses throughout Africa, efforts to adopt e-government projects are gaining momentum. As a result of this, there is a need for effective measurement of delivery and quality of such e-services. Currently, there are several metrics applied to measure and rank the e-readiness of various African countries. However, while these measures have provided a source of comparative analysis between different e-government projects, they are far from being perfect. For example, most of these measures are diverse and difficult to compare, since they assume ‘one size fits all’ and ignore differing environmental, cultural and contextual factors of various countries. Further criticisms of these measures are that they are ‘first generation metrics’ designed for developed countries, as opposed to developing countries. Thus, the crux of the research problem was that there are no suitable evaluation strategies for understanding and measuring the effectiveness of e-government services in order to improve the management thereof, and thereby attain the best possible value for citizens. The objective of this study was to develop a framework, for evaluating the effectiveness of e-government services in a typical developing country. Tanzania’s mainland was chosen as the context for this study: as a typical developing African country, its early phase of e-government development provided an optimal case for this study concerned with the useful and effective evaluation of e-government services. I have chosen a qualitative research method paradigm, underpinned by an interpretive approach, to facilitate both research objectives: developing an evaluation framework after determining the necessary evaluation parameters. Empirical evidence was gathered via interviews with e-government practitioners in Tanzania and via focus groups with selected citizens. Other sources of data included government documentation (policies and strategies) and government websites. The data was analysed through the combined application of an adapted grounded theory method and interpretation. Using the latter analytical processes several effectiveness dimensions of e-government services were derived. Through further analysis these were synthesised into the main output of the study viz. an e-government citizen satisfaction framework (ECSF). This framework, a unique contribution to the existing body of knowledge, demonstrates how citizen and government imperatives should be amalgamated to evaluate the effectiveness of e-government services. The findings further support and advance Information Technology management within government, as this is the first comprehensive framework to ensure an integrated approach for monitoring and evaluating e-government programmes. This study also combines important ideas from two existing domains—service management and IS evaluation—to generate new foundations leading to further work by researchers.
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Chesworth, Timothy John. "Benchmarking local government services using data envelopment analysis." Thesis, University of Manchester, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.629926.
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The identification of best practices is a crucial aspect of benchmarking (Camp, 1989) but there is little published evidence to show that a framework exists which identifies such practices in the public sector (Kouzmin el al., 1999). This thesis examines how the benchmarking of local government services might be improved through using Data Envelopment Analysis (DEA). Seminal work in 1978 by Charnes, Cooper and Rhodes (CCR) provided the original ratio model of DEA for Constant Returns-to-Scale (CRS) and this was extended in 1984 by Banker, Charnes and Cooper (BCC) to include Variable Returns-to-Scale (VRS). Whilst it is recognised that DEA has sincc been developed, this research applies the primal CCR and BCC efficiency models to estimate productive efficiency over an II-year period (from 1993/94 to 2003/04) across 4 significant service areas provided by local government: Housing Benefit and Council Tax Benefit (HB and CTB); planning control; houschold waste collection and recycling; and highway maintenance. Input and output variables arc selected from published Audit Commission Performance Indicators (PIs), Best Value Performance Indicator (BVPI) data, and statistics produced by the Chartered Institute of Public Financial Accountants (CIPFA). Performance data is pooled into between 3 and 5 windows where the same input and output variables exist. DEA scores, run under CRS provide a ranked performance position for each council averaged across the data windows. Spearman's rank correlation confirms the statistical significance between each of the ranks across the data windows. A sample of 51 high and low-ranked councils across London borough, metropolitan borough, unitary, district and county councils (as applicable) is comparcd and contrasted with performance reviews published by the Audit Commission. A total improvement summary for each type of local authority is estimated against the frontier of best practice while scale effects are calculated under VRS constraints. The Malmquist index has been used to estimate productivity changes over time. Using data from one year only, hierarchical cluster analysis is calculated to identity benchmarking partners. The research identifies the issues of using published performance data in terms of breadth, availability, clarity, annual consistency, the lack of non-discretionary factors and the reporting of data on a per-unit basis. The study also highlights the limitation of applying DEA consistently, resulting from the absence of a framework for the selection of input and output variables for efficiency estimation in local government. Findings from this study demonstrate that DEA can be used to discriminate between high and low-efficient service providers. This allows improved benchmarking against best performing councils to be undertaken and total improvement estimates of £543m p.a. are projected across the 4 services, should best practices be adopted. Important similarities have been found between the high and low-ranked efficient councils and published Audit Commission performance reviews. Through the use of dendrograms, benchmarking clusters for each service area by council type are visualised on a stepwise basis. The contribution made by this research emanates from the discussion of how DEA has been applied in practice to provide an efficiency measure for local government services. Nevertheless, the research acknowledges the risks inherent in basing findings on the analysis of PIslBVPls and secondary data, which may be restricted in terms of availability and quality.
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Bulut, Yal⁷in. "Administration of subnational government in Turkey." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1991. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis--Kutztown University of Pennsylvania, 1991.Source: Masters Abstracts International, Volume: 45-06, page: 2921. Abstract precedes thesis as [1] preliminary leaf. Typescript. Includes bibliographical references (leaf 43).
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Boehm, Chris H. B. "Federal government on campus college recruiting /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1999. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1999.Source: Masters Abstracts International, Volume: 45-06, page: 2932. Typescript. Abstract precedes thesis as 3 preliminary leaves. Includes bibliographical references 43-46.
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Batlle, i. Montserrat Joan. "Benchmarking of local e-government services and its applicability to smart city services." Doctoral thesis, Universitat de Barcelona, 2016. http://hdl.handle.net/10803/386236.
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E-government is generally described as the use of information and communication technologies (ICT) in government processes. The potential of ICT to transform governmental organizations into more efficient, accessible and accountable ones is widely recognized. Taking into account that according to EUROSTAT, the total EU28 public sector expenditure in 2014 represented 48.1% of its GDP, and that this percentage was 49.0% for the EA-19, the economic impact of such a transformation is of capital importance for economic growth.
All national governments, nearly all subnational governments, and most local governments of any size are adopting and expanding innovative means of delivering government information and service by means of a quick technology adoption process. This is a transformation characterized by intensive ICT use and adoption of new organizational paradigms. But in addition to changes in internal processes, e-government impacts the relationship with citizens, which is shifting towards “one-stop-shops” supported by a more intelligent organization able to know who the citizen is and what the citizen's needs are in each case. In other words, public organizations are reforming themselves to be more proactive and provide services to citizens more efficiently.
Putting the focus at local level public government agencies, it can be seen that cities and municipalities develop an important number of functions related to urban management such as traffic, public transport, the environment, cleaning, garbage collection, street lighting, culture, education, welfare, crime control and civil protection among others. In some countries, cities are also responsible for providing basic services such as water, gas and electricity. All these specific functions are not found at other levels of government and therefore introduce special features to local e-government.
At present, the way cities are managed and developed is starting to transform dramatically thanks to the intensive application of ICT, leading to what is known as the smart city phenomenon. New developments and technologies, derived from the introduction of sensor elements and the collection and processing of large amounts of data, are improving or even “reinventing” functions directly related to the provision and management of urban services. At the same time, this transformation aims to reduce the environmental impact of city activities.
Measuring e-government progress is of capital importance to manage public resources, shorter the transition to achieve a successful end. However, a review of the most recent papers published reveals a lack of academic literature and scientific reports devoted to the evaluation of e-administration at city level. There are no methodologies to perform international benchmarking of e-administration tailored to local government specificities. There are no common references established to compare the quality of public services in different cities. Therefore, it remains hard to learn from others’ experiences around the world.
The aim of this PhD thesis is to contribute to a better knowledge of the local e-government phenomena by designing and implementing a benchmarking methodology. The methodology proposed is oriented to perform local e-government benchmarking at international level, based on the e-services provided by local administrations. It promotes the learning aspects of a comparative evaluation instead of the competition among participant cities. After a detailed review of the state of the art in local e-Government benchmarking, the research deals with a bottom-up process to define the benchmarking methodology which groups meaningfully services taking into account prevalence. Special attention has been paid to the adoption measurement, as it is crucial to evaluate the actual impact of electronic public services. This methodology is applied in a European measurement, and the results are discussed. The impact of such benchmarking is assessed four years afterwards by means of a survey. The feedback received confirms the utility of such benchmarking, at the same time, it provides information for improvements of the methodology and shows the need to update the catalogue of services. Finally, the research explores the extensions required to allow benchmarking the new generation of smart city services, thus paving the way for its applicability in a Smart City context.El govern electrònic es descriu com l'ús de tecnologies de la informació i la comunicació en els processos de govern. El potencial de les TIC per transformar les organitzacions governamentals en altres més eficients, accessibles i que responguin és àmpliament reconegut. Segons Eurostat, la despesa total del sector públic EU28 el 2014 va representar el 48,1% del seu PIB (49,0% per l'EA-19). Així doncs, l'impacte econòmic d'aquesta transformació és de capital importància pel creixement econòmic. Mesurar el progrés del govern electrònic és cabdal per gestionar els recursos públics, fer més curta la transició i aconseguir els objectius proposats. Tanmateix, no hi ha treballs acadèmics sobre l'avaluació de l'e-administració a les ciutats. No existeixen metodologies per dur a terme avaluacions comparatives internacional, ni referents per comparar la qualitat dels serveis públics. Això fa difícil d'aprendre de les experiències d'altri. L'objectiu d'aquesta tesi és el de contribuir al millor coneixement del govern electrònic a les ciutats a través del disseny i implementació d'una metodologia d'avaluació comparativa. Una metodologia per dur a terme benchmarking del e-govern local en l'àmbit internacional basant-se en la comparació de serveis proporcionats per les administracions locals. Una metodologia que promou l'aprenentatge i no la competició entre les ciutats participants. Després d'una revisió detallada de l'estat de la qüestió de l'avaluació comparativa del govern electrònic local, s'exposa el procés seguit per definir la metodologia d'avaluació comparativa que agrupa de manera significativa els serveis tenint en compte la seva prevalença. S'ha prestat especial atenció al mesurament de l'adopció, ja que és fonamental per avaluar l'impacte dels serveis públics electrònics. La metodologia s'aplica en una mesura Europea, els resultats de la qual es presenten i discuteixen. Quatre anys després es mesura l'impacte d'aquest benchmarking. Les respostes obtingudes confirmen la validesa de la metodologia. A la vegada, es proposen millores a la metodologia i posa de manifest la necessitat d'actualitzar el catàleg de serveis. Finalment, la investigació explora l'extensió de la nova metodologia per tal d'avaluar també els serveis que es poden trobar en una Smart City a aplanant així el camí per a l'aplicació de la metodologia en aquest nou escenari.
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Ip, Wei-chung. "Hiving-off hospital services in Hong Kong." Click to view the E-thesis via HKUTO, 1989. http://sunzi.lib.hku.hk/hkuto/record/B31975860.
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Bailey, S. J. "Charging policies for local government : rationale, philosophy, practice." Thesis, University of Strathclyde, 1992. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21225.
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This thesis provides a comprehensive examination of the potential for the increased use of charges for local government services. It eschews a simplistic aggregate market-based analogy, adopting instead a service by service approach which takes full account of service objectives. It avoids an overly descriptive approach and develops its own rationale and methodology. Practice can then be considered in a situationally relevant context. Part 1 criticises economic theory's conception of the public sector and the distorted meaning of efficiency which results. The market-based analogy has led central government policy up a cul-de-sac where increasing centralism exacerbates the fundamental problems inherent in any system of collective choice, leading to increased central-local tensions and further centralism. Part 2 provides an overview of the use of charges by local government and reviews charging methodologies previously propounded. Besides being arbitrary, they are methodologically deficient because they are based on incomplete analysis of individual and collective interests. They assume a clear delineation can be made between the collective/ objective interest and the individual/ subjective interest, tax finance for the former and user charges for the latter. A new methodology is proposed which synthesises individual and collective perspectives, namely customised value added services. Part 3 applies the new methodology to a wide range of local government services, three in-depth case studies followed by more concise consideration of other services. Provision of physical structures (roads, schools and other capital facilities) is considered as well as services to identifiable individuals (leisure and recreation, housing etc). A consistent blend of theory and practice provides a policy relevant, evolutionary, incremental approach to a selective, sensitive expansion in the use of service charges. The overriding aim is to improve equity and increase access to impoved quality of service, not simply to raise revenue nor to deter or ration use.
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Riccio, Steven J. "Government and administrative practices in occupational training." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1998. http://www.kutztown.edu/library/services/remote_access.asp.
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Tam, Man-yiu William, and 譚文耀. "Privatization of certain sectors of Hong Kong government services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1993. http://hub.hku.hk/bib/B31266228.
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Keetch, Cristiane Carvalho. "Trends in the Contracting out of Local Government Services." Scholar Commons, 2013. http://scholarcommons.usf.edu/etd/4705.
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Challenging economic conditions have led local governments to explore alternative methods to deliver public services to residents. This thesis explores historical contracting out trends and offers new research about contracting out activity by local jurisdictions in the state of Florida. Through an e-survey, the new data examines if cities and counties in Florida increased contracting out activity of public services in response to a declining economic environment and changes in population growth trends.
This elaborate and multifaceted task is accomplished through a deliberate interdisciplinary research approach. The literature review consists of well-known publication responsible for creating the foundation of contracting out research, which has been covered often in previous research. However, this thesis also spans across customary research approaches by including recent news coverage from non-traditional sources, extensive analysis of the most recent United States economic recession, and a close examination of the specific changes that transpired in Florida. It covers publication from the International City/County Management Association (ICMA) and the National League of Cities (NLC). It also covers data from sources focused on Florida such as the Bureau of Economic Business Research (BEBR, Florida Department of Revenue (DOR), and the Florida League of Cities (FLC).
Combined with a comprehensive literature review, the research explores whether two explanatory factors (population growth changes and fiscal pressures) were drivers of contracting out decisions by Florida counties and cities during the 2007-2009 recession.
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Zainudin, Nurul Dyana. "Improving government IT services security using leadership by example." Thesis, Cardiff Metropolitan University, 2017. http://hdl.handle.net/10369/9187.
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Information security has become an important issue for countries in providing government services for citizens, due to the rapid growth of electric government (e-Government). Many security failures which have occurred are due to internal factors. Even though previous research has emphasised leadership, however, no studies have studied leaders’ capabilities and engagement as a factor in causing internal security failures. This thesis is concerned with issues relating to leadership skills in managing e-Government information security management. Therefore, the aim of the thesis is to invent a relevant key leadership by example concept to perform efficient top-down management that can be applied to e-Government information security management. The main objective of this research is to analyse security strategy in development and management within the Malaysian government and its impact on employees by referring to three different elements of values, observation and assumptions from Zakaria’s security culture (2007). In contradiction with previous research, findings from the case study demonstrate that inappropriate leadership skills, which are due to incompatibility in information security and disorganised security structures, create a lack of motivation in employee security practices. It appears that leadership skills are a root-cause factor in security incidents that occur by insiders. The main contribution is a model of key factors including the 3Ps of ‘People’, ‘Process’ and ‘Product’ as a guide to the concept of leadership by example in improving government IT services security. In conclusion, this research shows that to resolve the problem of security in e-Government, which is caused by internal factors, we need to further improve the quality of leadership skills. The model of key factors defines the quality of leadership skills in e-Government which, in turn, can help to reduce internal security failures.
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Razzaqi, Hasan Ali. "Factors determining e-government security." Thesis, Brunel University, 2013. http://bura.brunel.ac.uk/handle/2438/14640.
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E-Government security is a major area of concern that has the potential to affect the success of e-Government services across the world. Much of the literature has addressed this phenomenon by applying principles of computer science or engineering which tend to be objective. User concern of e-Government service security has not been addressed applying social science principles or management that tend to be subjective and have not been addressed in the literature. Objective research outcomes are unfortunately not suitable to address subjective factors. Further, user centric approach has not been adopted in most of the empirical studies that have dealt with e-Government security leading to lack of an understanding of how users perceive or feel or comprehend about e-Government services, particularly e-Government service security. Most of the research efforts addressing e-Government security have focused on either technological issues or engineering issues neglecting user perceptions and behavioural aspects. This disadvantage has led to possible reduction in the up-take of e-Government services. There was a need to have an in-depth understanding of user centric e-Government security and user centric factors that affect it as its antecedents addressing which it is possible to enhance user confidence in e-Government and hence its success. This research has addressed this partially. While addressing the concerns raised above, this research has defined and identified certain user centric factors that are required to examine the user centric nature of e-Government service security from the management and social sciences perspective. E-Government literature was critically reviewed to determine the user centric factors and their relationship to user centric e-Government security with the help of theories, models, concepts and frameworks that have not been applied so far. Contextual factors have been identified as important user centric ones that affect user centric e-Government security with e-Government technology chosen as the main contextual determinant of user centric e-Government security. User trust and user felt risk in using e-Government services were brought in as mediators of this relationship due to the prime importance these two user centric factors carry with regard to affecting the relationship between technology and user centric e-Government security. In addition demographic factors and culture (nationality) as a factor were applied to test their influence on the relationship between user trust and user centric e-Government security mediated by user felt risk to find whether they have any impact. Moderators (Human Computer Interaction (HCI), user privacy and web design quality) of this relationship were added to the investigation as literature showed that e-Government technology could not operate in isolation. Finally empirical outcomes of testing the above relationships were practically tested by examining the influence of perceived ease of use and usefulness on the relationship between user trust and user centric e-Government security mediated by user felt risk to find whether technology impacted users in reality. Theoretical framework was drawn from the literature review leading to a conceptual model that was used to answer the research question. 12 hypotheses were tested in all. The research was conducted in the Kingdom of Bahrain which ranks high in the implementation of e-Government (e.g. 14th ranked in the world in implementing e-participation in 2014 ranked by UN). The country offered a fertile ground for conducting research as the e-Government service provided were updated technologically constantly with the latest technological advancement cloud computing introduced in e-Government service provision. Most government services were offered now through e-Government services. The population was cosmopolitan and education levels of the users of e-Government were reasonably high providing a strong basis for conducting this research. Quantitative research method and survey questionnaire strategy were used. Users of e-Government services were the target population. Sampling procedure yielded 309 valid responses. Rigourous statistical analysis provided the findings. Except for 2 hypotheses the remaining were verified and established. Technology was found to determine user centric e-Government security with the mediation by trust being stronger than risk. HCI and web design quality moderated the relationship between technology and user centric e-Government security significantly. User education and experience were found to influence user trust and user centric e-Government security. User privacy and nationality were not found to be statistically significant. Perceived ease of use and usefulness of the technology were found to influence e-Government security mediated by trust and risk. This research was perhaps one of the first to have been conducted in a context where e-Government technology used cloud computing. The research contributed to the growing body of knowledge in the field of e-Government security that has viewed this phenomenon from the lens of social sciences and management. Theoretical contribution showed how the operationalization and relationship amongst the factors could be explained by expanding the application of theories including socio-technical, behavioural, managerial, technology adoption, organiational and HCI. Practical implications showed the usefulness of this research to users, service providers and policy makers involved with e-Government services. Methodologically this research has introduced a verification stage by which it has verified the theoretical results using practical outcomes.
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Roizen, Judy Ann. "Explaining the Fijian childhood mortality decline : trends, levels and government response." Thesis, London School of Hygiene and Tropical Medicine (University of London), 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.362826.
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Yuen, Yiu-kai Terence. "Government-nonprofits collaborations : a study of linking arrangements in third-party government /." Click to view the E-thesis via HKUTO, 2007. http://sunzi.lib.hku.hk/hkuto/record/B36920344.
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Roudo, Mohammad. "The influence of minimum service standards (MSS) to performance of local government to deliver services in Indonesia decentralised system." Thesis, University of Birmingham, 2018. http://etheses.bham.ac.uk//id/eprint/8276/.
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How performance management influences the motivation of public-sector institutions in a decentralised system has received little attention by scholars. This study helps fill this gap by investigating how Minimum Service Standards (MSS) in Indonesia influences the motivation of local government in a decentralised country like Indonesia. This study considers the nature of MSS, how it works, what effect it has on the performance of local governments and why. The evidence is collected from extensive interviews with eighty-three respondents from central government, local governments (eight districts and cities) and non-governmental sector. The findings show the varying effects on the motivation of local government to improve service delivery. MSS does not motivate local governments that are already performing well, but more importantly, it also does not motivate those that are performing badly. However, a small positive effect is found on the motivation of those whose performance lies just below the minimum standard. As it has limited influence, the MSS system does not achieve its formal objectives. However, it survives because it brings central government other benefits. MSS provides a framework for central-local dialogue about public services and strengthens the role central government plays in delivering services at the local level.
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Okunola, Olaseni Muritala. "Users' experience of e-government services : a case study based on the Nigeria immigration service." Thesis, Manchester Metropolitan University, 2015. http://e-space.mmu.ac.uk/612199/.
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The aim of this thesis is to contribute to a better understanding of users’ experience of e-government services in developing countries through a study of a specific e-government service, the Nigeria Immigration Service (NIS) portal. This thesis therefore encompasses both the users’ experience of e-government services and effect of the digital divide in the use of e-government services. The NIS portal was chosen as the context for this study because it is the most well-developed e-government service in Nigeria. Those seeking to travel in and out of the country have no option but to use it regardless of whether they are currently living in Nigeria. Given the importance of profiling a significant number of users to support the investigation of relationships between variables, and the geographic scatter of the respondents, snowball sampling was used for the questionnaire survey used to collect the data. The questionnaire design and subsequent analysis was informed by previous research and theory in the fields of customer satisfaction, service quality, technology adoption and the digital divide. 351 completed questionnaires were collected and analysed using Statistical Package for the Social Sciences (SPSS) and Analysis of a Moment Structures (AMOS) Software. All respondents identified themselves as having used the NIS portal, with 50% reporting their main place of residence as Nigeria, and the remainder being resident in other countries. The analysis of descriptive statistics and the responses to the open questions and statements used in the questionnaire suggested that the respondents had a low level of satisfaction with the NIS website, with much of their concern stemming from issues pertaining to security, support and trustworthiness. There were also concerns documented regarding the safety of personal and financial data. They also mentioned significant issues with the ease of use of the website and its quality. Nonetheless, users valued the quality of the content and information available through the portal and were positive about its convenience and potential to deliver benefits. In terms of usage barriers, the most significant is Nigeria’s intermittent electricity supply, closely followed by the high cost of internet access, both of which pose a particular challenge, given the high rate of unemployment in Nigeria. Exploratory and confirmatory factor analyses were used to generate an e-government user experience scale confirming the importance of dimensionsidentified by other researchers, as well as identifying new factors. These were: security and support, content and information, ease of use, benefits, barriers, convenience, trust and website quality. Structural Equation Modelling (SEM) was used to investigate the relationships between these factors. Content and information were found to have a significant effect on ease of use and convenience. Website quality was found to have a significant effect on ease of use, security and support. The website’s ease of use was found to have a significant effect on barriers and convenience to have a significant effect on perceived benefits. Meanwhile, security and support was found to have a significant effect on trustworthiness. Barriers and benefits as well as trustworthiness were all found to have a significant effect on user satisfaction. Demographic statistics supported hypotheses testing on the digital divide in the use of e-government services. Demographic (age, education, gender and income), social-economic (employment) and geographic (location: rural and urban, developing and developed countries) factors affected the e-government users’ internet experience, their access to computing facilities and their e-government experience thus confirming that a digital divide exists amongst NIS portal users. This research makes a number of contributions. Firstly, it is one of a very few significant studies to explore user experience of an e-government portal in a major developing country. As a result, it has brought to light important concerns regarding users’ security, privacy and trustworthiness as they relate to their personal information. Secondly, it compares users both inside and outside the country, thereby offering unique insights on the digital divide. Finally, it proposes an e-government user-experience model that identifies the relationships between the various factors that contribute to user satisfaction. Suggestions are offered for practitioners, e-government policymakers and researchers.
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McDonald, Kelsey. "Partnership rhetoric and risk realities : the implications of risk in government/non-government family services partnerships." Thesis, Federation University Australia, 2014. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/173451.
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"This empirical study examined risk transfer from the government to the non-government sector within a public/non-profit child and family services delivery partnership. The focus of the investigation was to determine if risk had been transferred from the government to the non-government partner, and how this had impacted on welfare practice, service provision and outcomes for service users. A case study of a 2007 government/non-government child protection and child and family services partnership in the state of Victoria, Australia provided the context for the study. The research framework involved a predominantly qualitative methodology, with the researcher embedded at two Victorian Community Service Organisations (CSOs) for a 12-month period." -- Taken from Abstract.Doctorate of Philosopy
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Brennan, Deborah Lee. "Reinventing customer service at veterinary services' Miami Animal Import Center." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1997.Source: Masters Abstracts International, Volume: 45-06, page: 2934. Abstract precedes thesis as preliminary leaves 2-3. Typescript. Includes bibliographical references (leaves 39-47).
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Svobodová, Dagmar. "Marketing a E-Government." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-17470.
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e-Government concept is an idea of electronic government. It is not only about providing services through the Internet or other electronic media, but also about improving of the state apparatus effectivity and about simplifying of the communication between public and private sectors, as well as among public authorities themselves. This thesis should serve as a basis for understanding to the issues related to e-Government. It provides answers to questions like these: What is e-Government? What does it offer to its users? etc.. It explains the development and the current situation of e-Government in the Czech Republic and in the European Union. An important contribution of the thesis should be the inclusion of a marketing viewpoint. It focuses exclusively on the Czech Republic and on the marketing communications, which are used by the public sector to promote e-Government activities and to provide information.
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Shingal, Anirudh. "Three essays on trade in services : exploring tradability, regional trade and government procurement of services." Thesis, University of Sussex, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.496852.
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This thesis comprises three essays on trade in services that explore the issues of tradability, trade and market access. The essays are also empirical case studies of the form that liberalization may take. The first essay examines the role of regional trade agreements (RTAs) in services trade using a gravity model. It adds to this literature by (i) distilling trade effects of RTAs into those emanating from services and "only goods" agreements thereby confirming complementarities between the two; (ii) studying the impact of goods trade on services trade more directly than done hitherto; (iii) studying relationships between RTAs and services trade disaggregated by the economic status of the partner countries and by the nature of the relationship; and (iv) treating the RTA explanatory variable as endogenous in estimating the trade effect. Finally, it uses its results to estimate the trade effect of an India-EU RTA.
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Lee, Jooho. "Exploring knowledge networks for e-government services a comparative case study of two local governments in Korea /." Related electronic resource, 2007. http://proquest.umi.com/pqdweb?did=1407689581&sid=1&Fmt=2&clientId=3739&RQT=309&VName=PQD.
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Hudson, John Robert. "Information and delivery of government services : a political science perspective." Thesis, Brunel University, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.286798.
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Lee, Ho-yan, and 李可欣. "Government regulation in the financial services sector: a comparative perspective." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1986. http://hub.hku.hk/bib/B31974806.
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Knox, Colin Gerard. "Local government leisure services : planning and politics in N. Ireland." Thesis, Queen's University Belfast, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.335979.
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Choi, Young-Chool. "Privatisation of local government services : the politics of transaction cost." Thesis, University of Newcastle Upon Tyne, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.242380.
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Osmani, Mohamad. "Examining the antecedents of public value in e-government services." Thesis, Brunel University, 2015. http://bura.brunel.ac.uk/handle/2438/10518.
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Over the last two decades, public sector organisations in the UK have invested heavily on electronic government (E-Government) projects to transform the services offered to citizens. E-government is seen as an enabler that helps public services to become more efficient, transparent, cost effective and accountable. In this respect the implementation of e-government projects have been influenced by private sector thinking borrowed from New Public Management (NPM) principles. However, the evaluation of e-government under the influence of NPM has been primarily focused on economic and technical outputs whereas its value to citizens has been largely ignored. Furthermore, research shows that many e-government projects have failed to deliver the desired outcomes when influenced by NPM principles. Recent studies have emerged that highlights the significance of public value to understand the broader outcomes of e-government services. The aim of this study is to explore the concept of public value and identify the antecedents that affect value and the consequences of value on e-government. To do so, this study develops a conceptual model grounded on Public Value Theory, DeLone and McLean IS Success Model and Means End Chain Theory combining the disciplines of Public Administration, Information Systems and Marketing. The conceptual model was validated through Structural Equation Modelling (SEM) based on online surveys of 705 users of egovernment services in the UK. The findings have highlighted significant theoretical and practical implications for researchers and policy makers. This research highlights that the key dimensions (services, outcome and trust) of public value theory cannot be validated on their own as they are far too abstract in current literature. Therefore, this study verifies that public value can only be validated by drawing from the multiple fields of Public Administration, Information System and Marketing. From a practical perspective, the study offers policy makers a frame of reference to understand the influence of value on the adoption and re-use of e-government services.
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El, Kheshin Sara Abdelsalam. "Determinants of e-government services adoption in developing countries (Egypt)." Thesis, Middlesex University, 2016. http://eprints.mdx.ac.uk/21306/.
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Electronic government (e-government) was established as an effective mechanism for increasing government productivity and efficiency and a key enabler for citizen-centric services. E-government services are yet to be universally accepted as a medium for accessing online public services since its inception more than a decade ago. Both governments and academic researchers recognise the problem of low-level adoption of e-government services among citizens; a common problem in both developed and developing countries. E-government adoption, unlike most of IT adoption by employees in private-sector organisations, is voluntary and occurs often in turbulent social-political environments. Therefore, the problem needs to be addressed comprehensively from technological, social, political, and cultural perspectives. E-government adoption research currently lacks a comprehensive conceptual framework for explaining citizen adoption of e-government services. To fill this gap, this study investigates determinants and factors necessary to enhance citizen adoption of e-government services, by extending the Technology Acceptance Model (TAM) using a set of social, political, and design constructs that are derived from different research literatures. The research adopted a multi-method approach (combining quantitative and qualitative methods) to explore practices and experiences of implementing and adopting e-government systems in Egypt. The results of this research, in terms of a new customised e-government adoption model and recommendations made for e-government will directly benefit the Egyptian government and developing Arab world countries that share similar circumstances in creating a more efficient e-government adoption strategy.
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Bond, Jennifer. "Quality improvement in professional local government services : a longitudinal study." Thesis, Aston University, 2001. http://publications.aston.ac.uk/10751/.
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This sustained longitudinal study, carried out in a single local authority, investigates the implementation of a Total Quality Management (TQM) philosophy in professional local government services. At the start of this research, a large majority of what was written about TQM was polemical and based on limited empirical evidence. This thesis seeks to provide a significant and important piece of work, making a considerable contribution to the current state of knowledge in this area. Teams from four professional services within a single local authority participated in this research, providing the main evidence on how the quality management agenda in a local authority can be successfully implemented. To supplement this rich source of data, various other sources and methods of data collection have been used: 1) Interviews were carried out with senior managers from within the authority; 2) Customer focus groups and questionnaires were used; 3) Interviews were carried out with other organisations, all of which were proponents of a TQM philosophy. A number of tools have been developed to assist in gathering data: 1) The CSFs (critical success factors) benchmarking tool; 2) Five Stages of Quality Improvement Model. A Best Practice Quality Improvement Model, arising from an analysis of the literature and the researcher's own experience is proposed and tested. From the results a number of significant conclusions have been drawn relating to: 1) Triggers for change; 2) Resistance of local government professionals to change 3) Critical success factors and barriers to quality improvement in professional local government services; 4) The problems associated with participant observation and other methodological issues used.
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Lee, Ho-yan. "Government regulation in the financial services sector : a comparative perspective /." [Hong Kong : University of Hong Kong], 1986. http://sunzi.lib.hku.hk/hkuto/record.jsp?B12323998.
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Abied, Abdulghani. "Factors affecting citizens' adoption of E-Government services in Libya." Thesis, Abied, Abdulghani (2017) Factors affecting citizens' adoption of E-Government services in Libya. PhD thesis, Murdoch University, 2017. https://researchrepository.murdoch.edu.au/id/eprint/37581/.
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In the 21st century, many countries are providing services to their citizens using the Internet. In countries such as Libya, where the population is spread over a large geographical area, the need to deploy services via the Internet is very evident. This research employs the Technology Acceptance Model integrated with the Diffusion of Innovations Theory to identify and assess factors that could influence Libyan citizens to adopt e-government services in Libya. The main benefit of this research is that it is the first study to tackle this issue in Libya. A quantitative research methodology via a paper-based self-administered questionnaire was used to collect data. All the variables considered in this research were statistically significant except in the case of Trust of the Internet on Perceived Ease Of Use. Perceived Ease Of Use and Perceived Usefulness are significant antecedents of Intention To Use. Computer Self-Efficacy and Facilitating Conditions have a significant relationship with Perceived Ease Of Use. Moreover, Subjective Norms, Image, Beliefs, and Perceived Ease Of Use were empirically observed to influence Perceived Usefulness. Second, the moderating role of citizen characteristics which include gender, age, education, and Internet experience was supported by the data. Analysis of the empirical data indicates the following actions from Libyan government will have implications for successful adoption of e-government services in Libya: launched its services in ease to use manner, provide services that are centred around the need for the users, identify to its citezens the advantages of using e-government services as an alternative to other means of interacting with its government agencies, launch efforts to increase Information Technology literacy, provide people with required resources to use e-government, and give special concerns to aspects that can have relation to prevalent beliefs in the Libyan society.
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Molnar, Tamas. "Improved usability of electronic government services for the ageing population." Doctoral thesis, Humboldt-Universität zu Berlin, Mathematisch-Naturwissenschaftliche Fakultät II, 2014. http://dx.doi.org/10.18452/16928.
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Die Fragestellung dieser Arbeit ist ob derzeit angebotene e-Government Systeme von älteren Nutzern angenommen werden und wie solche aufgebaut werden müssen, damit diese Nutzergruppe solche Systeme als eine nützliche Alternative zu Behördengängen annimmt. In unserer Forschung haben wir erforscht wie solche Anwendungen, welche von der Verwaltung für die gesamte Bevölkerung angeboten werden, aufgebaut werden sollten, damit diese von der gesamten Bevölkerung erfolgreich genutzt werde können. Zur Beantwortung dieser Fragestellung wurde eine dreistufige Forschung durchgeführt, welche an das ISO 9241-210 Entwicklungsmodell angelehnt ist. Die Forschung wurde parallel in Deutschland und Ungarn in Kooperation mit dem Fraunhofer FOKUS, dem Bundesministerium des Innern, der Bundesdruckerei und der Corvinus Universität Budapest durchgeführt. In der ersten Phase wurden die Erwartungen und Vorkenntnisse der Zielgruppe erforscht um die Eckpunkte und Prämissen festlegen zu können. Diese Erkenntnisse ermöglichten in der zweiten Phase die fundierte Auswahl einer Anwendung, welche als Basis für Nutzertests genutzt werden konnte. Die Testanwendung war das AusweisApp des elektronischen Personalausweises. Bei diesen Tests wurden die Nutzerfehler erfasst und die Akzeptanz durch die ASQ Methode gemessen. Anhand der gewonnen Erkenntnisse konnte die Guideline IGUAN entwickelt werden, welche eine standardisierte Herangehensweise zur Akzeptanzsteigerung darstellt. Dieses Konzept beinhaltet neben den speziellen, an ältere Nutzer angepassten Anforderungen, einem Kriterienkatalog, sowie die Abbildung der Prozesse wodurch eine Erhöhung der Akzeptanz für Ältere ermöglicht wird. In der dritten Phase der Forschung konnte die Guideline durch eine iterative Prototypentwicklung evaluiert und geprüft werden. Wir konnten beweisen, dass Verbesserungen beim Interface e-Government Anwendungen an die alternde Gesellschaft näher bringen, die Motivation erhöhen und das Nutzerempfinden nachhaltig verbessern.Our research focuses on the question of acceptance of current e-government systems by elderly users. It describes how such systems should be designed and offered for this user group in order to provide an acceptable alternative to offline processes. In order to answer our research question, the research was structured into three phases along the development model of the ISO 9241-210. This enabled to identify not only the main factors of acceptance, but also the expectations of elderly users. Our research was conducted in parallel in Germany and Hungary in cooperation with the Fraunhofer FOKUS, the Federal Ministry of Interior, the Bundesdruckerei and the Corvinus University Budapest. The first phase of our research provided results about the expectations and previous experience of the users with e-government systems. This set the premises for the next phases of our research and provided us with information about the theoretical acceptance of systems by the age group. The results made it possible to select an application in the second phase, which was used as a model in the remaining phases. The selected application was the AusweisApp of the electronic ID card. The test measured the encountered errors and the acceptance of the system with the ASQ method. The obtain results allowed us to develop a generalised solution, the IGUAN guideline. This guideline makes a standardised approach to the usability improvement process possible. It contains the special requirements of elderly users, and a catalogue of criteria, which helps to develop an application in line with the set requirements. The third phase of our research was used a proof of concept for the IGUAN. The guideline was evaluated and tested with an iterative prototyping. We could therefore demonstrate that improvements in the interface make e-government application possible which are perceived useful and easy to use by elderly users. These improvements will measurably increase the user motivation and experience.
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Balmer, Nanette F. "The structure of county government a review of the literature and a case study of county government in Lehigh and Northampton Counties, Pennsylvania /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1992. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1992.Source: Masters Abstracts International, Volume: 45-06, page: 2930. Abstract precedes thesis as [1] preliminary leaf. Typescript. Includes bibliographical references (leaves 54-60).
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Bama, Mathias Che. "Comparison of local government structure in Cameroon and the United States of America (Pennsylvania)." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1992. http://www.kutztown.edu/library/services/remote_access.asp.
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Papademetriou, Stylianos-John S. "A study of governmental forms in cities with populations between fifty thousand and one hundred thousand." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1993. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1993.Source: Masters Abstracts International, Volume: 45-06, page: 2955. Abstract precedes thesis title page as 2 preliminary leaves. Typescript. Includes bibliographical references.
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Ruiz-Cepeda, Maria de los Remedios. "The urban-poor challenge : delivering services for the urban poor : government organizations versus non-government organizations (NGOs)." Thesis, Massachusetts Institute of Technology, 1988. http://hdl.handle.net/1721.1/77332.
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