Academic literature on the topic 'Government services'

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Journal articles on the topic "Government services"

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Abu Tair, Hassan Y. A., and Emad A. Abu-Shanab. "Mobile Government Services." International Journal of Technology Diffusion 5, no. 1 (January 2014): 17–25. http://dx.doi.org/10.4018/ijtd.2014010102.

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The vast emergence of Information and Communication Technologies (ICTs) lead governments to adopt the use of ICT to deliver services to their citizens, businesses, and government constituents. These services can be delivered via the Internet using web technology (e-government) in an interactive way like any other e-service. But with the advent and wide use of mobile technologies, governments transformed their mechanism in delivering service to utilize more the capabilities of mobile phones through the better employment of mobile government (m-government). M-government utilizes mobile technologies to better deliver services to citizens, but this enforces some challenges to both governments and the recipients of services. In this paper the authors addressed the challenges and opportunities of m-governments in terms of mobile services (m-services).
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Karokola, Geoffrey, Louise Yngström, and Stewart Kowalski. "Secure e-Government Services." International Journal of Electronic Government Research 8, no. 1 (January 2012): 1–25. http://dx.doi.org/10.4018/jegr.2012010101.

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E-Government offers many benefits to government agencies, citizens and the business community. However, e-Government services are prone to current and emerging security challenges posing potential threats to critical information assets. Securing it appears to be a major challenge facing governments globally. Based on the international security standards – the paper thoroughly investigates and analyzes eleven e-government maturity models (eGMMs) for security services. Further, it attempts to establish a common frame of reference for eGMM critical stages. The study utilizes the Soft Systems Methodology (SSM) of scientific inquiry/ learning cycle adopted from Checkland and Scholes. The findings show that security services (technical and non-technical) are lacking in eGMMs – implying that eGMMs were designed to measure more quantity of offered e-government services than the quality of security services. Therefore, as a step towards achieving secure e-government services the paper proposes a common frame of reference for eGMM with five critical stages. These stages will later be extended to include the required security services.
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O. Al-Mobaideen, Hisham, Samer A. Al-Bashabsheh, Eman Basioni, and Abeer al-khawaldeh. "Electronic government services and benefits in Jordan." International Journal of Academic Research 5, no. 6 (December 10, 2013): 206–15. http://dx.doi.org/10.7813/2075-4124.2013/5-6/a.26.

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Feingold, Eugene, and William Shonick. "Government and Health Services." Journal of Public Health Policy 18, no. 2 (1997): 245. http://dx.doi.org/10.2307/3343438.

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Mensah, Isaac Kofi, and Jianing Mi. "Electronic Government Services Adoption." International Journal of Electronic Government Research 13, no. 3 (July 2017): 38–54. http://dx.doi.org/10.4018/ijegr.2017070103.

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This study investigated the moderating impact of perceived service quality on the positive relationship between perceived usefulness of e-government services and intention to use e-government services. The Technology Acceptance Model (TAM) was applied as the theoretical foundation for the study. The research data collected was analyzed with SPSS while the graphical representation of the moderating effect was generated using the software known as Interaction version 1.7.2211. The results have demonstrated that perceived service quality of e-government services does not have any significant moderating effect on the positive relationship between perceived usefulness and intention to use e-government services. However, perceived service quality and perceived usefulness of e-government services were found to be positively significant in influencing the intention to use e-government services. The implications of this study are further discussed.
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Mensah, Isaac Kofi. "E-Government Services Adoption." International Journal of Electronic Government Research 14, no. 3 (July 2018): 12–31. http://dx.doi.org/10.4018/ijegr.2018070102.

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This research article explores the important elements of trust and transparency to the adoption of e-government services. The Technology Acceptance Model was used as the theoretical framework. The data capture and analyses were conducted with SPSS. The results indicate that trust in the internet was a significant predictor of both the intention to use and perceived ease of use (PEOU), but was not significant in predicting perceived usefulness (PU) and the actual use (AU) of e-government services. Trust in the government (TG) was also not significant in determining both the intention to use and PEOU of e-government services. Rather TG had a significant impact on PU and the actual use (AU) of e-government services. Furthermore, perceived transparency was a significant predictor of PU, IU, and AU of e-government services. The implications of these findings on the implementation of e-government are thoroughly discussed.
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Dorasamy, Magiswary, Maran Marimuthu, Murali Raman, and Maniam Kaliannan. "E-Government Services Online." International Journal of Electronic Government Research 6, no. 4 (October 2010): 12–24. http://dx.doi.org/10.4018/jegr.2010100102.

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E-filing is a new service launched in the year 2005 by the Malaysian Inland Revenue Board. This is in line with the government’s vision to leverage on the Internet technology in extending its services to the citizens and to further embrace the cutting-edge technology of the information age. Via this system, the citizens or taxpayers are able to complete an electronic application form and the necessary payment details with a few keystrokes; therefore completing their revenue declaration within minutes. The purpose of the e-filing service is to encourage every taxpayer to submit their income tax returns through an online system, thus reducing the manual paper-based submission method. This paper examines taxpayers’ intention to use the e-filing system in Malaysia. This paper analyses the factors that contribute towards adoption of such system in Malaysia based on three models: the Technology Acceptance Model (TAM), Diffusion of Innovation (DOI), and Technology Readiness Index (TRI). The authors’ findings suggest that taxpayers have intentions to use the e-filing systems as they perceive that tax submission method via the internet is more convenient and that perceived readiness towards using this technology is paramount to their belief for using e-filing systems.
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Low, Patrick. "Government Procurement in Services." World Competition 20, Issue 1 (September 1, 1996): 5–26. http://dx.doi.org/10.54648/woco1996001.

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Alsulami, Majid H. "Government Services Bus (GSB)." International Journal on Semantic Web and Information Systems 17, no. 3 (July 2021): 35–50. http://dx.doi.org/10.4018/ijswis.2021070103.

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The Kingdom of Saudi Arabia (KSA) consists of 26 agencies. Each agency is composed of branches that are spread across the KSA. Some have the authority to strategically attract and hire people. Most agencies and branches do not interchange data with each other. People who want to apply to a university for study or to the public government for work have to enter all of their personal data each time. A government services bus (GSB) is a platform that enables agencies and the associated branches to integrate and interlink in order to share data. Most agencies are unaware of the advantages of GSB. COVID-19 has locked down the world in many aspects. This study aims to identify the purpose of GSB and its advantages in order to raise awareness in the agencies, branches, and communities. A questionnaire was conducted to measure the awareness of GSB. Awareness is an essential factor that allows a government agency to understand why it should interlink with GSB. There are numerous advantages to sharing and interchanging data among agencies and providing e-services to other agencies and citizens.
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Duvall, Jim. "Local government information services." Aslib Proceedings 40, no. 2 (February 1988): 33–42. http://dx.doi.org/10.1108/eb051081.

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Dissertations / Theses on the topic "Government services"

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Choi, Chi-fung Nelson, and 蔡慈風. "Headquarters for government flying services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31982682.

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Choi, Chi-fung Nelson. "Headquarters for government flying services." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B25948908.

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Peninska, Kinga Maria. "Government Dental Services In Australia." Thesis, Faculty of Dentistry, 1993. http://hdl.handle.net/2123/5048.

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DE, ANGELIS FRANCESCO. "Interoperability in e-Government Services." Doctoral thesis, Università degli Studi di Camerino, 2009. http://hdl.handle.net/11581/401756.

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Today, e-Government is an emergent multidisciplinary research field that has the aim to support the delivery of electronic information and services to citizens, businesses, and other stakeholders. This vision should be based on an effective cooperation between Public Administrations (PAs) that need to be more and more organized to delivery value-added e-Government services. Such cooperative environments should interconnect several PAs using interoperability architectures exploiting the service-oriented paradigm. Service-orientation provides a general framework to enable interoperability allowing different systems to exchange data, participate in business processes, and cooperate to reach a common goal. Furthermore, a strong relationship between the e-Government high-level service concept and the more technological service concept used in Service Oriented Architectures has been found analysing current research. In this thesis I propose some design guidelines for the engineering of service- oriented systems for the delivery of e-Government services. The role of metadata is discussed as a fundamental for the development of interoperability architectures inside the domain and a central role has given on documents production and description. Moreover, some approaches to testing and verification are showed to improve the development of the service-oriented backend of Public Administrations. Although these approaches has been studied and developed in e-Government domain, some of them can be applied in generic service-oriented systems.
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Hannig, Jennifer L. "Is the American government ready for e-government?" Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2002. http://www.kutztown.edu/library/services/remote_access.asp.

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Lin, Horn-Chern. "Funding government services under incomplete information." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2001. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp04/NQ56088.pdf.

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Keeler, Rebecca L. "Democratic Accountability for Outsourced Government Services." Digital Commons @ East Tennessee State University, 2011. https://dc.etsu.edu/etsu-works/654.

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Dias, Gabriella Emilia Ferrara. "Citizen Connect : shopfront for government services." Diss., University of Pretoria, 2011. http://hdl.handle.net/2263/30020.

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Citizen Connect : a shopfront for government services with the greatest public interface, is a civic centre for the users of Pretoria City Centre and serves as the headquarters for Citizen Connect branches to be implemented throughout the country. Batho Pele principles: a better life for all South Africans by putting people first, have been put in place to address the service delivery challenges facing a democratic South Africa. Batho Pele, a Sotho translation for people first, and slogan being: Together beating the drum for service delivery, put forward principles such as increasing access, openness and transparency, value for money and providing information to name a few. Citizen Connect brings together National, Provincial and Local government departments, which have traditionally been provided in dissipate locations, in a single location. By providing services that the citizen most frequently uses, the centre offers time saving opportunities but also aims to strengthen the ideals of citizenship when the user is in or around the centre. Citizen Connect is located in the Sammy Marks precinct, a catchment node of movement, public space, business and government, to the east of Church Square, and placed in the Sammy Marks development. The Sammy Marks development occupies an entire block and is in an existing joint public and private development and a convenient location for the citizen. The development has an existing culture of inter-block movement and cross bridge connection. The intervention takes place on the south and eastern portion taking into consideration the proposed hotel and the Lewis and Marks building, with its heritage significance. The intervention spreads into the public domain, creating and strengthening the public sphere by implementing urban quality criteria as space for people. The aims of the intervention are to indicate a new direction for civic architecture, create an architecturally positive environment by exploring interface architecture. Copyright
Dissertation (MArch(Prof))--University of Pretoria, 2011.
Architecture
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Avigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.

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E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles and practices are reviewed at the local and international levels, with particular attention paid to the Government of Canada's e-government initiative, known as Government On-Line (GOL). Seven specific e-government applications that can benefit social workers and clients are identified and discussed. The results of eight interviews with directors of local agencies regarding the future of e-government in social services are reported and examined. Specific recommendations and directions for future research are provided.
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Tanzer, Steve, and n/a. "Quality service : what is it?, can it improve the delivery of government services?" University of Canberra. Administrative Studies, 1995. http://erl.canberra.edu.au./public/adt-AUC20061109.121531.

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Books on the topic "Government services"

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Office, Great Britain Cabinet, ed. Electronic service delivery of government services. [London]: Cabinet Office, 1999.

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Worsnop, Richard L. Privatizing Government Services. 2455 Teller Road, Thousand Oaks California 91320 United States: CQ Press, 1996. http://dx.doi.org/10.4135/cqresrre19960809.

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Karaim, Reed. Privatizing Government Services. 2455 Teller Road, Thousand Oaks California 91320 United States: CQ Press, 2017. http://dx.doi.org/10.4135/cqresrre20171208.

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Bauby, Pierre. Service public, services publics. Paris: La Documentation française, 2011.

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Bauby, Pierre. Service public, services publics. Paris: La Documentation française, 2011.

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Tomkinson, Ray. Shared services in local government: Improving service delivery. Aldershot, Hants, England: Ashgate Pub. Company, 2007.

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(Firm), Peat Marwick McLintock. Services to central government. London: Peat Marwick McLintock, 1989.

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Watts, Tim J. Privatization of government services. Monticello, Ill., USA: Vance Bibliographies, 1988.

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Paul, Seidenstat, ed. Contracting out government services. Westport, Conn: Praeger, 1999.

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Canada. Public Works and Government Services. Public Works and Government Services Canada service and solutions. Ottawa: Public Works and Government Canada Service and Solutions, 2000.

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Book chapters on the topic "Government services"

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Gillespie, J. M. "Environmental Services." In Local Government, 103–14. Dordrecht: Springer Netherlands, 1988. http://dx.doi.org/10.1007/978-94-009-1229-8_14.

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Wirtz, Bernd W. "E-Government Services." In E-Government, 445–66. Berlin, Heidelberg: Springer Berlin Heidelberg, 2022. http://dx.doi.org/10.1007/978-3-662-65330-2_11.

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Wirtz, Bernd W. "Digital Government Services." In Digital Government, 409–31. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-13086-1_11.

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Shackleton, Peter, Julie Fisher, and Linda Dawson. "E-Government Services." In Constructing the Infrastructure for the Knowledge Economy, 581–92. Boston, MA: Springer US, 2004. http://dx.doi.org/10.1007/978-1-4757-4852-9_44.

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Brown, Alan, Jerry Fishenden, and Mark Thompson. "Future Digital Public Services." In Digitizing Government, 139–61. London: Palgrave Macmillan UK, 2014. http://dx.doi.org/10.1057/9781137443649_9.

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Kerley, Richard. "Managing Services." In Managing in Local Government, 48–67. London: Macmillan Education UK, 1994. http://dx.doi.org/10.1007/978-1-349-23650-3_3.

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Elcock, Howard. "Local Government." In Managing the New Public Services, 150–71. London: Macmillan Education UK, 1993. http://dx.doi.org/10.1007/978-1-349-22646-7_7.

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Elcock, Howard. "Local Government." In Managing the New Public Services, 177–99. London: Macmillan Education UK, 1996. http://dx.doi.org/10.1007/978-1-349-24723-3_9.

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Fioravanti, Fabio, and Enrico Nardelli. "Identity Management for e-Government Services." In Digital Government, 331–52. Boston, MA: Springer US, 2008. http://dx.doi.org/10.1007/978-0-387-71611-4_17.

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White, Geoff, and Barry Hutchinson. "Local Government." In Managing People in the Public Services, 185–224. London: Macmillan Education UK, 1996. http://dx.doi.org/10.1007/978-1-349-24632-8_5.

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Conference papers on the topic "Government services"

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He, Zhang. "E-Government and Government's Public Services." In 2011 International Conference on Management and Service Science (MASS 2011). IEEE, 2011. http://dx.doi.org/10.1109/icmss.2011.5999419.

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Hon, Mun-Wai. "Federal Government Cloud Acquisition Approach." In 2016 IEEE World Congress on Services (SERVICES). IEEE, 2016. http://dx.doi.org/10.1109/services.2016.43.

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Okamoto, Shin, and Daijiro Mizuno. "How can we adapt Service Blueprint for future crises? Lessons learned from government services under COVID-19." In ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil. Linköping University Electronic Press, 2023. http://dx.doi.org/10.3384/ecp203083.

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COVID-19 crisis highlighted some wicked challenges in designing government services. While no standardized solution was found, government workers responded flexibly to uncertain situations. Service Blueprint (SB) is one of the useful design tools to understand, analyze, plan, and implement government services. However, it does not flexibly adapt to unsystematized information and unconventional services. Although SB needs adaptability for such uncertainty issues, there have been few studies on SB in governments under COVID-19. Therefore, this study explores how to adapt SB to government issues for future crises. A qualitative study of COVID-19 vaccination services in Hino Town, Japan found five flexible actions to deal with uncertainty. Based on them, we proposed three issues and the future direction of SB. This study extends the possibilities of service design tools that design disciplines can provide for governments and promote strategies for future crises.
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Zhang, Jin. "Grid Technology and e-government." In information Services (ICICIS). IEEE, 2011. http://dx.doi.org/10.1109/icicis.2011.21.

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Fogli, Daniela, Loredana Parasiliti Provenza, and Sergio Colosio. "Metadesigning e-government services." In the International Conference. New York, New York, USA: ACM Press, 2010. http://dx.doi.org/10.1145/1842993.1843082.

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Shahintash, Ali, and Yashar Hajiyev. "e-Government services vulnerability." In 2014 IEEE 8th International Conference on Application of Information and Communication Technologies (AICT). IEEE, 2014. http://dx.doi.org/10.1109/icaict.2014.7035990.

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Hujran, Omar. "Evaluating Smart Government Maturity: Insights From Abu Dhabi Government." In 12th International Conference of Security, Privacy and Trust Management. Academy & Industry Research Collaboration Center, 2024. http://dx.doi.org/10.5121/csit.2024.141115.

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The rapid advancement of smart technologies has significantly bolstered the government's capabilities for digital transformation. The integration of these technologies in various government functions is expanding, showcasing dynamic capabilities that have the potential to fully unlock the transition from digital to data-driven smart government. Despite the widespread acknowledgment of the importance of smart government services, there is a notable dearth of research in this area. Additionally, the existing e-government literature lacks a comprehensive criterion for evaluating smart government, serving as a single reference to guide governments in this transformative journey. Thus, the aim of this study is to fill these gaps in the literature. Results from this study reveal that Abu Dhabi government employs emerging technologies, including artificial intelligence, cloud computing, open-access government data, mobile applications, sensors, and social networking. The results of this paper are valuable as they included specific measures to assess smart government maturity.
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Bruecher, H., R. Klischewski, and H. J. Scholl. "Mini track: 'e-government services' (cluster: e-government)." In 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the. IEEE, 2004. http://dx.doi.org/10.1109/hicss.2004.1265311.

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Tonggiroh, Mursalim. "Digital Government services in Papua." In 2017 Second International Conference on Informatics and Computing (ICIC). IEEE, 2017. http://dx.doi.org/10.1109/iac.2017.8280656.

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Karadimas, N. V., and K. Papatzelou. "M-Government Services In Greece." In 22nd Conference on Modelling and Simulation. ECMS, 2008. http://dx.doi.org/10.7148/2008-0071.

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Reports on the topic "Government services"

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Toth, Robert B. Federal government certification programs for products and services. Gaithersburg, MD: National Bureau of Standards, 1986. http://dx.doi.org/10.6028/nbs.sp.714.

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Levin, Jonathan, and Steven Tadelis. Contracting for Government Services: Theory and Evidence from U.S. Cities. Cambridge, MA: National Bureau of Economic Research, August 2007. http://dx.doi.org/10.3386/w13350.

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Chong, Alberto E., and Mark Gradstein. Institutional Quality and Government Efficiency. Inter-American Development Bank, April 2007. http://dx.doi.org/10.18235/0011289.

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Poorer countries have a much smaller public sector and correspondingly a smaller tax burden than richer countries, yet, their economic performance has not been necessarily better. Using a simple model, this paper suggests that the growth and welfare effects of taxation are mediated through institutional quality; consequently, optimal tax levels increase with improved institutional quality. The paper then employs firm-level perceptions on the quality of public services and on the tax burden to test some of the model¿s predictions. Consistent with these predictions, the paper finds that a higher level of institutional quality bolsters positive perceptions of the quality of public services while at the same time moderating the view of taxes as an obstacle to growth.
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Deaner, Benjamin, and David Phillips. Government spending on public services in Scotland: current patterns and future issues. Institute for Fiscal Studies, September 2013. http://dx.doi.org/10.1920/bn.ifs.2012.00140.

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Bisinger, Justin J., James R. Russell, and Joe Sellers. Perception of Grazing to Promote Ecological Services in Recreational and Government Contracted Grasslands. Ames (Iowa): Iowa State University, January 2015. http://dx.doi.org/10.31274/ans_air-180814-1305.

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Claro de la Maza, Jorge, and Roberto Camblor. Government Procurement and Free Trade in the Americas. Inter-American Development Bank, January 1999. http://dx.doi.org/10.18235/0008614.

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Governments in many countries -at all levels of development- struggle with increasing budget deficits and soaring national debts. Over the last century, government spending, as a percentage of gross domestic product has tended to increase and with it has increased the range of services offered by governments and the volume of public procurement resulting from it. The growth in public procurement has been accompanied by a growth in public procurement legislation. As the public sector grew, a need made itself to seek assistance form the private sector to provide public services on a contractual and sub-contractual basis. In various countries, especially those characterized by a civil law system, government contracts took on a peculiar nature, distinct from private contracts constituting a distinct legal category, separated form private contracts rules concerning contract formation, termination, settlement of disputes and other situations. As public procurement grew in volume and value, so did its importance to employment and the national economy. In most countries, the early procurement laws were protective of domestic industry. At the same time, competition for public business grew among nationals in step with the growth of public expenditure devoted to procurement of goods and services. These laws recognized the right of nationals to be treated equally, to have equal access to public contracts. As a result, the standard method of procurement would consist in an advertised opportunity for all interested firms to bid for public contracts on auction basis.
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Khene, Caroline, and Kevin Hernandez. Digitalisation of State Services in Bangladesh. Institute of Development Studies, May 2024. http://dx.doi.org/10.19088/clear.2024.001.

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The government-led digital strategy in Bangladesh began well before the Covid-19 pandemic; the pandemic itself simply accelerated the digitalisation of public services globally. This report examines digital innovations across essential public services in Bangladesh, particularly those spurred on by the Covid-19 pandemic. It highlights major accountability and access outcomes, especially for marginalised groups across different capacities, identities, and geographic regions. The report looks at digitalisation experiences in key areas, including education, health, social protection, accountability, and addressing violence against women. While the pandemic accelerated these efforts, it also revealed persistent digital inequalities in terms of access, capacity, and structural factors such as human capital, political economy, and social and cultural norms. Rather than framing technology as an automatically efficiency-enhancing tool, the report illustrates on the ground realities and constructs a more nuanced perspective. It positions technology as an enabler in realising better futures together, while also underscoring challenges around digital rights and government oversight. The report calls for deliberative approaches in designing digital public services, enabling digital ethics in regulation, and gathering critical data on minority groups, connectivity, and actual digital service users. This frames technology as part of a broader, inclusive development agenda, rather than an ends in itself.
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Mason, Dyana, and Miranda Menard. The Impact of Ride Hail Services on the Accessibility of Nonprofit Services. Transportation Research and Education Center (TREC), 2021. http://dx.doi.org/10.15760/trec.260.

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Nonprofit organizations are responsible for providing a significant level of human services across the United States, often in collaboration with government agencies. In this work, they address some of the most pressing social issues in society – including homelessness, poverty, health care and education. While many of these organizations consider location and accessibility crucial to supporting their clients – often locating services near bus or train stops, for example – little is known about the impact of new technologies, including ride hail services like Lyft and Uber, on nonprofit accessibility. These technologies, which are re-shaping transportation in both urban and suburban communities, are expected to dramatically shift how people move around and the accessibility of services they seek. This exploratory qualitative study, making use of interviews with nonprofit executives and nonprofit clients, is among the first of its kind to measure the impact of ride hail services and other emerging technologies on community mobility and accessibility.
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Brown, Dustin, Jitinder Kohli, and Samantha Mignotte. TOOLS AT THE CENTRE OF GOVERNMENT:RESEARCH AND PRACTITIONERS' INSIGHTS. People in Government Lab, September 2021. http://dx.doi.org/10.35489/bsg-peoplegov-ri_2021/002.

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In this paper, the authors look at how the 'centre of government' (defined as "the people and organisations that support the head of government as the ‘guardians of overall strategic direction of government’, which often includes the president’s or prime minister’s offices as well as Cabinet, budget offices, etc") can add value from their position and with the tools available to them. The COVID-19 pandemic has highlighted the critical role not just of government generally, but in particular the essential role the centre of government must play to coordinate, communicate with the public, and navigate new problems that no longer respect the organisational boundaries we have created over time. More generally, the problems that governments need to solve are increasingly complex and horizontal, yet government is organised by vertical institutions and hierarchies. Whether handed down as a special assignment by a political leader or self-driven as part of their role, staff in the centre of government are responsible for driving forward progress on the government’s top priorities. With easy access to senior government leaders, but relatively small budgets and staff, the centre of government has a very different set of tools than other agencies. The authors present ten tools across four clusters that centres of governments can deploy: Cluster 1 tools – Planning from the centre: defining success and setting up agencies to improve Cluster 2 tools – Governing from the centre: creating structures to drive improvements Cluster 3 tools – Improving implementation from the centre: creating routines and driving change Cluster 4 tools – Improving service delivery from the centre: supporting and offering provision of cross-cutting services The tools presented focus on specific actions that the centre of government can take to drive a priority area for a leader. They go beyond the traditional areas of responsibility that are more well known that inherently sit with the centre of government.
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Abell, Thomas, Husar Arndt, and May-Ann Lim. Cloud Computing as a Key Enabler for Digital Government across Asia and the Pacific. Asian Development Bank, June 2021. http://dx.doi.org/10.22617/wps210196-2.

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Governments are responding to rapid change and growing demands by citizens and businesses by accelerating the digitalization of public services. They are updating their e-government capabilities, adding new digital tools and services, augmenting their data analytics capabilities, and putting in place digital economy development plans. Many of these changes are enabled by cloud computing technologies that have become commonplace in the digitally connected world. The rapidly scalable computing resources that cloud computing delivers via the internet bring cost benefits, improve agility, ensure resilience, and provide access to the latest solutions that digital technology can offer.
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