Dissertations / Theses on the topic 'Government-public relationships'
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McLaughlin, Andrew Martin. "Governing the motor industry : analysing public policy and government-industry relations." Thesis, University of Strathclyde, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.288717.
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Park, Hanna. "The association between the public's perceptions of government's crisis communications and government-public relationships." [Gainesville, Fla.] : University of Florida, 2009. http://purl.fcla.edu/fcla/etd/UFE0025115.
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Boateng, Joseph. "Complementarity in Politics-Administration Relationship: Interpersonal Trust Between Political Appointees and Career Public Managers in State Government." University of Akron / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=akron1399993559.
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Long, Robert Arni. "Mayors and Chief Administrative Officers Relationships: Aspects of Functional Relationships." Antioch University / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1569323833668306.
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Casey, Joseph. "LOCAL GOVERNMENT LAW ENFORCEMENT SERVICES: RELATIONSHIPS BETWEEN PERFORMANCE AND COST IN COLLECTIVE AND NON-COLLCTIVE BARGAINING WORKFORCES." VCU Scholars Compass, 2013. http://scholarscompass.vcu.edu/etd/3247.
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High performance organizations desire to provide services in an effective and efficient manner with positive outcomes; therefore measures of performance and cost can be utilized to gauge such success. Through comparative research and analysis of local governments that have and do not have collective bargaining for law enforcement, findings and results can determine if there is any correlation between employee workforce classification (in collective or non-collective bargaining workplaces), high performance traits, costs and high performance return on costs (HPRC) for law enforcement. A HPRC composite measure was developed and utilized to compare and contrast all of the local governments to determine relationships between performance and costs. Based upon the research, the following findings were discovered for the null hypothesis which compared two forms of collective bargaining - arbitration and mediation - separately to non-collective bargaining localities: 1) Correlation between workforce classification and high performance attributes – mediation (negative – perform at a lower performance level); 2) Correlation between workforce classification and law enforcement costs - arbitration (negative – costs are at a lower level); and 3) No correlation between workforce classification and HPRC. In the preceding three areas, only the model on high performance attributes had a high r square and low variance with adjusted r square; both indicators of a parsimonious model. While correlations arose, further research in this area is warranted in developing a more enhanced and publicly accepted comparable metric of performance, costs and HPRC for law enforcement. In addition, certain control variables illustrated a correlation with the dependent variables as follows: 1) Performance - High median household incomes, density, age, survey quality of life, and city; 2) Law Enforcement Costs per Capita - Non-right-to-work state and county; and 3) HPRC - Median household income and county. A rational choice theory was utilized as the lens of framework in assessing an employee’s motivational behavior in a collective and non-collective bargaining work environment that could contribute to differentials in performance.
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Garcia, Ricardo S. "The benefits and risks that mentors experience from participating in mentoring relationships in the federal sector." Virtual Press, 1993. http://liblink.bsu.edu/uhtbin/catkey/861383.
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This study determined the benefits and risks mentors experience from participating in mentoring relationships.The first research question concluded that mentors experience many benefits from participating in a mentor/protege relationship. These benefits include being part of the protege's successes, mentor recognition, meeting organizational goals, interaction with protege, networking,assessment of the protege's talent, accelerated orientation process, and providing job continuity.Mentors indicated their prestige within the organization increased mainly amongst their superordinates (30%) and least amongst their peers (50%) as a result of participating in a mentor/protege relationship. Additionally, mentors indicated that there were significant gains in influencing the actions (85%), thinking (80%), productivity (60%), and work quality(50%) of proteges. These gains were cited by mentors as both direct benefits to themselves and indirect benefits to the organization in getting the mission accomplished, developing potentialleaders, and influencing others to strive for excellence.Seventy percent (70%) of the mentors did not feel a sense of favors owed to them by their proteges as a result of participating in a mentor/protege relationship. They indicated this was not the intent of a mentor/protege relationship. If suspected, they would address the issue andpossibly terminate the relationship if necessary.Mentors did not experience significant gains in power (75%) or respect (45%) for spotting talent and engineering the protege's advancement for the good of the organization.The second research question concluded that mentors experienced many risks from participating in a mentor/protege relationship. These risks included: wasting limited resources, destroying friendships, harm to the organization and mentor reputation if the protege is promoted into a leadership position and fails, and the perception of favoritism amongst subordinates.Mentors indicated they experienced losses in prestige from amongst superordinates (10%) and subordinates (10%) as well as loss a steady loss in influencing the actions and thinking of the protege as the relationship progressed.Mentors indicated there was a loss in the protege's work quality (60%) and work productivity (25%) during the mentor/protege relationship.Fifteen percent of the mentors experienced a sense of favors owed to them by their proteges. However this sense of favors owed decreased towards the end of the relationship.Department of Educational Leadership
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Humphrey, Bryan, and edu au jillj@deakin edu au mikewood@deakin edu au kimg@deakin. "Insider Research, the Process and Practice: Issues arising from professionals conducting research within their own working environments." Deakin University. School of Education, 1995. http://tux.lib.deakin.edu.au./adt-VDU/public/adt-VDU20040614.122119.
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This thesis explores the chaotic, dynamic, ambiguous, complex and confusing world of the insider researcher. The proliferating species of insider researcher is common in public sector organisations and is particularly prevalent among post-graduate students who have combined study with work. Insider researchers range from the in-house researcher employed to conduct research to those who are conducting research in addition to their normal duties. This thesis, through five illustrative case-studies, discusses, reflects upon, explains, and clarifies the possibilities, limitations and the issues arising from a consideration of the practice of professionals conducting research in the large government education system in Victoria.
The central focus of this thesis, that of exploring issues arising from professionals conducting research in their own working environments, has an importance that hitherto has had little direct recognition in the qualitative education research literature. And yet the practice of insider research is common and has a potentially large impact on the nature of the decision making process in public sector organisations. This relative invisibility in the social research literature of a discussion of issues relating to insider research demands to be made more visible. It is both useful and necessary to explore the particular possibilities, conditions and challenges of insiders conducting research in public organisations as the practice of insider research contines to grow. This thesis adds to the literature by locating insider research in a discussion of the wider soial context of ideology, culture, relationships, politics, language and meaning, and the decision-making process.
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Cherns, Jack Jacob. "Government and public information in the political system : a study of formation and systemic relationships, with particular reference to the Israeli political system, and appropriate comparison with the United Kingdom." Thesis, London Metropolitan University, 1986. http://repository.londonmet.ac.uk/3233/.
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Government information organisation and processes are studied in limited aspects, often as public relations. This thesis attempts to present a comprehensive view of them in contexts of theoretical concept and real-world government. A distinction is made between government and public information. Hypotheses are formulated to account for systemic differences, in terms of government constraints from a position of information superiority on the extent of countervailing power distributed to the public with information. Influences on inputs, conversion and outputs demonstrate the extent of mediation which information undergoes within government. Transfers to the public are subject to further mediation in direct and indirect communication channels. Media, in symbiotic relationship with government, dominate transfer of political information. Discussion is mainly in terms of competitive political systems; but the influence of political structure is noted. Government and public information are examined within the illustrative real-world example of Israel. Influences of history, structure, standards and government and public attitudes are noted. Systemic disarticulations in output and feedback are discussed and case details given of consequent information defects. Comparison with the United Kingdom emphasises disparities in government and public information which can exist between politically competitive systems. No decisive relationship to stability is apparent. Theoretical concepts of response and steering of the political system are discussed with the aid of a political communications model. The cycle of information input, output and feedback has apparent discontinuities in terms of constraints in reception, diffusion through media, and thus in feedback, at the public extreme, and of response and steering within government, suggesting limitations in the continuous relationship implied in theoretical models. An alternative framework of assessment is suggested as an indicator of stability. Influences for change are noted, in access and outreach development. Antithetical tension within the government / media symbiosis suggests possible alternative government / public communications.
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Al, Dhabbah Muna. "The Seven Public-Government Relationship Typlogies: Apply CRM in United Arab Emirates (UAE) Government." Diss., Virginia Tech, 2017. http://hdl.handle.net/10919/81091.
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In 2010 the United Arab Emirates (UAE) government set out to improve customer service by adopting the Customer Relationship Management (CRM) system that was used mainly in private sector. There was a concern about implementing the one size fits all CRM. Therefore, public managers needed to understand the various public sector relationship types and to consider a relational, emotional and behavioral approach to the public-government relationship rather than the technical business management approach. The research here identifies some key distinctive typologies and key contextual relationship factors to better design a management approach that suits each typology. Some key relationship components are stakeholders, services, government role, service concept and relationship exchange. Reviewing the literature from the relationship lens, many studies have focused on understanding the components of a public-government relationship. The gap in the literature highlights the need for CRM models for the government sector functions, identifying the various contextual factors of the relationship, and a need to cater to the behavioral and emotional aspect of the relationship. The seven public-government relationship typology framework emerged from meta-synthesis of the literature review. The study uses UAE Federal government CRM, specifically the Ministry of Health and Prevention (MOHAP). Grounded theory methodology was used to explore the seven public-government factors. Twenty-four qualitative interviews were conducted. The examined relationships include: entrepreneurial, public beneficiary, social beneficiary, organizer, protector, arbitrator, and supporter. The findings aid practitioners in designing the public-government relationship management approach that suits the nature of each relationship and its context. Theoretically, the relationship is the new lens for improving customer service in the public sector and the private sector. This emphasizes that the one size fits all CRM approach needs to be changed to more of a human and personalized approach to managing relationship typologies that are altered based upon context, influential components, and key factors. Some of the key factors influencing the relationships are communication, awareness, knowledge, emotional handling, engagement, relational approach, trust, and relationship value chain. This study provides good evidence for the need for further exploration of the contextual angle of relationships in the private sector in similar relationship typologies.Ph. D.
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McClusky, Beverley. "Investigating the relationships between education and culture for female students in tertiary settings in the UAE." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2017. https://ro.ecu.edu.au/theses/1974.
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This research is about the higher education of Indigenous Emirati women and how they balance the intricate demands of higher education with the social customs of a traditional society and the expectations placed on women. The study sought to identify and comprehend the issues which have affected the educational changes that are taking place, including culture, gender, religion, the influence of Western education processes, and the desire of an Indigenous population to raise their educational practices to an internationally recognised benchmark.
The research was aimed at providing insights into the distinctiveness of this group of women from their social and educational perspectives, and provides an alternative view of Emirati women, altogether different from the media stereotypes which have largely become accepted as representations of Arab women. It offers educators and researchers a deeper understanding of the relevant issues, and challenges preconceptions of educated women’s contribution to the workforce in a 21st century Gulf Arab nation. The experiences articulated about their educational encounters in a variety of pre-university environments, their reflections on contemporary university life, and the impact of Westernised influences on higher education in the UAE are put under the spotlight.
This qualitative study was undertaken within a constructivist, interpretive paradigm. A total of 43 media students were surveyed and interviewed to understand more about their attitudes and opinions on education and culture. Areas under consideration related to educational environments, learning styles and students’ relationships with teachers, as well as matters relating to cultural identity, cultural sensitivity and gender capital. The analysis extends the sparse knowledge and prevailing attitudes about Arab women held by many Western nations, and unearthed important factors, such as alignment of choosing a university with the established ethos of a conservative religious society. High school experiences, critical thinking, and English language skills all affected success at university. Emirati dress code was seen as an issue of personal choice and encapsulated Emirati identity, while being covered was not regarded as subjugation but as an expression of distinctiveness and leadership. Approval, deference and respect for the family underpinned most decisions about educational preferences and career choices. Attitudes towards financial recompense, job selection, finding a satisfactory work/life balance to sustain a traditional lifestyle and participate in the economic development of the UAE, were all pertinent considerations for this group of undergraduate women.
This research argues that higher education and Emirati culture are intrinsically linked, and the relationship between these two tenets influences the perspectives, and opinions of Indigenous undergraduate Arab women enrolled in a media course.
In highlighting the experiences of women’s transition from higher education to achieving personal goals and becoming effective members of the workforce, the thesis challenges preconceived opinions of educators and external agencies. In the UAE, the result has been significant societal change due to economic development, higher education and the national desire to create a workforce of highly educated females. Nevertheless, these changes are inherently directed by the powerful yet subtle influences of this traditional society, and how far female graduates will go to alter their familiar way of life.
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Kana, Gudveig Kartveit. "Resilience in children experiencing voluntary parental absence." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1167.
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The South African White Paper for Social Welfare (1997:58) acknowledges the importance to children of living in a secure and nurturing family. Nevertheless, many families are unable to fulfil their parenting roles as a result of the increasing pressures in society. One of these pressures concerns the employment of parents. There is an increasing tendency for people to relocate to bigger cities where there are more job opportunities. This then results in many children being left in the care of grandparents or other relatives while the biological parents pursue job opportunities in other cities. The aim of this study was to enhance an understanding of children’s experiences of these voluntary parental absences and the factors that contribute to their resilience during this process. A qualitative, explorative, descriptive and contextual design was employed and seven primary school children (10-12 years) from Port Elizabeth participated in semi-structured interviews including drawings. Trustworthiness was ensured and data analysis was conducted by using Tesch’s model (in Creswell, 1998). Four themes were derived from the study: Children’s perception of a family, where the participants defined family according to characteristics of (amongst others) care and love; Children’s experiences of living with a substitute family, where there was a process of detachment from biological parents, attachment to the substitute family and present experiences in the new family; Resilience in children, where the participants revealed their ways of coping; and, lastly, Suggestions from the participants on how other children in the same situation could cope.
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Alghanim, Waleed. "Relationship and cloud factors affecting government confidence in the public cloud." Thesis, De Montfort University, 2017. http://hdl.handle.net/2086/14279.
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Despite the advantages of the public cloud governments are still reluctant to deploy sensitive data and critical systems into the public cloud. The advantages of scalability and cost are attractive for governments and the current trend is for governments to consider placing more of their data and systems in the public cloud towards a more comprehensive government cloud solution. However, there are major concerns related to the public cloud that are especially significant to governments which are cause of reluctance in terms of public cloud adoption. Such concerns include security and privacy, governance, compliance, and performance. If these concerns are answered, governments will perceive less risk and be more confident to deploy to the public cloud. Besides the obvious technical solutions, which include improving security, another solution is an effective cloud service provider (CSP) - government relationship. Towards the development of such a solution the study contributes a novel approach to researching the CSP-government relationship in order to reveal, in depth and comprehensively, the relevant relationship and associated cloud issues, often neglected in previous research. Specifically, the developed research design was achieved through a mixed methods approach using a questionnaire and semi-structured interviews with senior IT professionals in various government ministries and departments in Saudi Arabia. The findings not only offer a comprehensive and in-depth understanding of the relationship, but also reveal specific relationship and cloud issues as problems towards the development of a solution to increase government confidence in the public cloud. Specifically, it was found that government were more concerned about areas of the cloud that are more relevant to government and there was often an associate lack of trust or perception of risk for these areas. Moreover, it was found that in relation to more specific areas of the cloud there was increasing concern in terms of trust and risk, the ability to negotiate and collaborate, and the perception of reputation. Based on these findings, which also revealed the various interplays between relationship factors as a novel contribution, the study offers recommendations to CSPs on how they may improve their relationship with the government. This is to be achieved through resolving relationship issues and associated cloud concerns within the relationship context towards improving government confidence in the public cloud. The findings also have implications for other parties which include governments considering the public cloud and those engaged in academic research in the area of government reluctance to use the public cloud.
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De, Costa Ravindra Noel John, and decosta@mcmaster ca. "New relationships, old certainties : Australia's reconciliation and treaty-making in British Colombia." Swinburne University of Technology, 2002. http://adt.lib.swin.edu.au./public/adt-VSWT20050627.092937.
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This thesis investigates the search for new relationships between indigenous and settler peoples in Australia and Canada. Both reconciliation and the treaty-making process in British Columbia are understood as attempts to build such relationships. Yetthese are policies that have arisen in response to the persistence of indigenous claims for recognition of rights and respect for identity. Consequently, I consider what the purpose of new relationships might be: is the creation of new relationships to be the means by which settlers recognise and respect indigenous rights and identities, or is
there some other goal? To answer this, I analyse the two policies as the opening of negotiations over indigenous claims for recognition. That is, the opening of new political spaces in which indigenous people�s voices and claims may be heard. Reconciliation opened a space to rethink Australian attitudes to history and culture, to renegotiate Australian identity. Treaties in British Columbia primarily seek to renegotiate ownership and control of lands and resources. Both policies attempt to relegitimise the polities in which they operate, by making new relationships that provide for mutual recognition. However, the thesis establishes that these new spaces are not nearly as expansive or inclusive as they are made out to be. They are in fact defined by the internal struggles of settler society to make life more certain: to resume identities that are secure and satisfying, and to restore territorial control and economic security. This takes place with little regard for the legitimate claims of indigenous peoples to be recognised as people and to enjoy dynamic, flourishing identities of their own. Building new relationships becomes the path to entrenching old certainties.
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Miles, Mary Alice, and n/a. "A critical analysis of the relationships between nursing, medicine and the government in New Zealand 1984-2001." University of Otago. Faculty of Education, 2006. http://adt.otago.ac.nz./public/adt-NZDU20061024.145605.
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This thesis concerns an investigation of the tripartite arrangements between the government, the nursing and the medical sectors in New Zealand over the period 1984 to 2001 with a particular focus on primary health care. The start point is the commencement of the health reforms instituted by the Fourth New Zealand Labour Government of 1984. The thesis falls within a framework of critical inquiry, specifically, the methodology of depth hermeneutics (Thompson, 1990), a development of critical theory.
The effects of political and economic policies and the methodologies of neo-liberal market reform are examined together with the concept of collaboration as an ideological symbolic form, typical of enterprise culture.
The limitations of economic models such as public choice theory, agency theory and managerialism are examined from the point of view of government strategies and their effects on the relationships between the nursing and medical professions.
The influence of American health care policies and their partial introduction into primary health care in New Zealand is traversed in some detail, together with the experiences of health reform in several other countries.
Post election 1999, the thesis considers the effect of change of political direction consequent upon the election of a Labour Coalition government and concludes that the removal of the neo-liberal ethic by Labour may terminate entrepreneurial opportunities in the nursing profession. The thesis considers the effects of a change to Third Way political direction on national health care policy and on the medical and nursing professions. The data is derived from various texts and transcripts of interviews with 12 health professionals and health commentators.
The histories and current relationships between the nursing and medical professions are examined in relation to their claims to be scientific discourses and it is argued that the issue of lack of recognition as a scientific discourse is at the root of nursing�s perceived inferiority to medicine. This is further expanded in a discussion at the end of the thesis where the structure of the two professions is compared and critiqued. A conclusion is drawn that a potential for action exists to remedy the deficient structure of nursing. The thesis argues that this is the major issue which maintains nursing in the primary sector in a perceived position of inferiority to medicine.
The thesis also concludes that the role of government in this triangular relationship is one of manipulation to bring about necessary fundamental change in the delivery of health services at the lowest possible cost without materially strengthening the autonomy of the nursing or the medical professions.
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Rhee, Yunna. "The employee-public-organization chain in relationship management a case study of a government organization /." College Park, Md. : University of Maryland, 2004. http://hdl.handle.net/1903/1423.
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Thesis (Ph. D.) -- University of Maryland, College Park, 2004.Thesis research directed by: Communication. Title from t.p. of PDF. Includes bibliographical references. Published by UMI Dissertation Services, Ann Arbor, Mich. Also available in paper.
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Houlihan, B. M. J. "The relationship between central and local government in the policy area of public sector housing." Thesis, University of Salford, 1985. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.372126.
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Pitman, Grant Alan, and n/a. "Police Minister and Commissioner Relationships." Griffith University. School of Public Policy, 1998. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20030228.140953.
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Australian Police Ministers and Commissioners occupy a pivotal position in the system of law enforcement. Collectively, they are responsible for the general policy, administration and operational direction and control of policing through the Australian States. There has been in the past twenty five years a growing complexity and a variety of problems facing police agencies which are arduous and demanding. Continuing social tension of recent years have given police ministers and commissioners higher public profiles than ever before. The research undertaken in this thesis examines the difficulties experienced between police ministers and commissioners in Queensland and New South Wales from 1970 to 1995. Three models have been developed as a framework to analyse the relationships and how they operate. The three models are called - 'Dependency', 'Independency' and 'Interdependency'. Twenty-one police ministers, commissioners and advisers from Queensland and New South Wales were interviewed during the course of the research. Five separate case studies were developed to analyse and interpret the relationships within the context of the three models. A summary chapter of additional research data provides supporting information which was used to substantiate the case study material. The conclusion argues that relationships operate more effectively when elements of the 'Interdependency' model exist. The need for further debate about the administrative, legal and management elements of the working relationship between a police minister and commissioner is essential to achieve a balance between policy, administration and operational requirements within a modern western democratic policing system.
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Ferraro, Andrea Marie. "Exploring An Alternative Public Relations Framework for the Public Sector." University of Akron / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=akron1429033839.
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Almamari, Mohammed R. H. "The Role of Organisational Culture in Digital Government Implementation. Exploring the Relationship between Public Sector Organisational Culture and the Implementation of Digital Government in Oman." Thesis, University of Bradford, 2016. http://hdl.handle.net/10454/15709.
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Organisational culture plays an important role in the success of the adoption of technology and the development of the organisation; therefore, it is very important to understand how organisational culture impacts the process of implementing technology, either positively or negatively. The aim of this study is to explore the role of organisational culture in digital government implementation in Omani public sector organisations. This study used mixed methods as a research methodology. In the qualitative phase, semi-structured interviews were conducted with top and middle management and at operational levels in the Omani public sector organisations. In the quantitative phase, a survey was distributed to employees within the public sector organisations to build on the findings of the first stage and develop an understanding of the relationship between organisational culture and implementation of digital government in Oman. This study found that there is a relationship between organisational culture and digital government implementation. It was found that the type of organisational culture has some impact on the digital government implementation as it was found that the organisations with the clan culture type had low levels of implementation of digital government whereas, organisations with the hierarchy culture type had high levels of implementation. Moreover, the study found that middle managers in public sector organisations in Oman had a critical impact on the digital government implementation.
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Teles, Fazendeiro Bernardo. "Uzbekistan's self-reliance 1991-2010 : public politics and the impact of roles in shaping bilateral relationships." Thesis, University of St Andrews, 2013. http://hdl.handle.net/10023/3966.
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This thesis applies role theory to understand how Uzbekistan's bilateral relationships became either conflicting or cooperative between 1991 and 2010. Roles are key elements of social interaction as they describe plausible lines of action in a particular subject-person. They are thus a helpful way of identifying actors and constructing narratives. Furthermore, if they are seen as metaphors for drama, one may argue that roles - as opposed to personal identities - encapsulate autonomous action, which, like a text, ascertains meaning beyond the author's intent. In other words, by separating action from intent, one may regard politics in a different light - as interaction emplotted by roles -, thereby revealing how actions contradict a set of roles and lead to conflict and crises in public credibility. This manner of emplotting relationships divulges an alternative story that, rather than focusing on Tashkent's strategic balancing and alignment, demonstrates how Uzbekistani leadership gradually developed an overarching self-reliant role set that shapes its actions. Moreover, Uzbekistan's cooperative and conflicting relationships are described less in light of strategic survival rationale than as the outcome of gradual role compatibilities arising through time. Therefore, unlike some other accounts, this thesis argues that, throughout Uzbekistan's first twenty years of independence, public disputes were crucial to understanding interaction and also that Tashkent was never actually aligned with Russia or the United States. To bring forth this argument, the following chapters expound the assumptions behind some scholarly research and develop the concepts of self-reliance, roles, action, public sphere, credibility and narrative. The discussion progresses toward self-reliance and how the concept captures President Karimov's roles, which are used to emplot Uzbekistan's interaction with the United States, Russia, Germany and Turkey. The first two are relevant for analyzing whether roles reveal more than the typical accounts based on security balancing. Germany is then included because its relationship with Tashkent was rarely conflicting in the public sphere, allowing it to increase bilateral trade and secure a military base in Uzbekistan after the 2005 Andijan Crisis. It was thus a relatively stable connection, unlike Tashkent's relationships with Washington and Moscow. Lastly, to control Germany's middle-power status, the case of Turkey is brought to the fore since Ankara's willingness to engage with Tashkent was not enough to foster cooperation.
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Laurie, Emma Jane. "The enduring appeal of #reasonable preference' : public sector housing allocations within the context of the central local government relationship." Thesis, University of Southampton, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.270686.
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Richter, Paul. "The public services' customer as talk, text and technology : a constructionist study of customer relationship management in English local government." Thesis, University of Newcastle upon Tyne, 2015. http://hdl.handle.net/10443/3007.
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E-government began to take shape at a local level in the UK at the beginning of the last decade, promising a transformation in the delivery of public services. A core element of this transformation effort entails the implementation of new organisational technologies; of particular note is those designed to support customer relationship management (CRM). The main protagonist (rhetorically at least) in the unfolding of local e-government – the public services’ customer – is of chief concern in this thesis. While there is a well-established academic critique of customer-focus in public sector contexts, little is known about how the notion is being played out in the practice of e-government – it is here that this thesis is located. The single case study research design is underpinned by a social constructionist epistemology and employs a discourse analysis approach. The methods used are open-ended interviews, observation, and document analysis. In addition to the significant role played by CRM-supporting technologies, the research findings identify a multi-faceted customer-focus framework – in the shape of a new institutional home, the restructuring of roles and responsibilities, the reorganization of workflow, and a cultural reorientation – which is serving to scaffold and ‘perform’ the public services’ customer. Thus, in the face of organizational ‘resistance’ and the academic critique, it is argued that the linguistic and material instantiation of a customer-focus narrative is a significant discursive achievement, one that relies on the remarkable appeal and versatility of the ‘customer’. It is claimed that the thesis’ findings and its explanatory framework constitute both empirical and theoretical contributions to a number of disciplines. In conclusion, implications are drawn for the relationship between state agencies and the individual and it is argued that a more ambitious relationship requires more innovation and, crucially, more imagination.
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Sidloyi, Sizwe C. "Transformation of the Public Service under Fiscal and Constitutional Constraints: An Analysis of the Relationship between Human Resource Development and Representativeness." University of the Western Cape, 1998. http://hdl.handle.net/11394/7763.
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Magister Administrationis - MAdminThe essence of the study is to examine progress in the transformation of public service under fiscal and constitutional contraints. The thesis focuses on the implementation of affirmative action and human resource development programmes. The emphasis is on linking the transformation of the public service with the attainment of RDP goals and objectives. The reform of the public service should create opportunities for the employment of new staff to improve the representativeness of the civil service, whilst at the same time increasing the efficiency and effectiveness of government, and generating significant savings to help reduce the fiscal deficit and release resource for productive investment.
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Emadi, Mohammad H. "Pastoralists, participation and policy : an action oriented, systemic and participatory approach to improve the relationships between pastoralist nomads, government and natural resources in Iran /." View thesis View thesis View thesis, 1995. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20030530.122653/index.html.
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Thesis (Ph.D.) -- University of Western Sydney, Hawkesbury, 1995.PnD thesis, School of Agriculture and Rural Development, Faculty of Agriculture and Horticulture, University of Western Sydney, Hawkesbury, 1995. Bibliography : leaves 324-337.
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Anderson, Leigh R. "An Assessment of Intergovernmental Relationships between Native American Tribes, the States, and the Federal Government in Homeland Security and Emergency Management Policy." The Ohio State University, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=osu1399292073.
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Moore, Katie Dyretha. "Knowledge Sharing and Customer Relations in Mobility." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7168.
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After the events of September 11, 2001, inadequacies in how government organizations and agencies shared knowledge and communication with defense mission partners became readily apparent. A reasonable U.S. government information technology expectation is the integrated use of mobile phones across organizations and agencies. Yet, it is difficult to meet this expectation, as the provisioning process for mobile devices can be different for each government organization or agency. The Department of Commerce National Institute of Standards and Technology does not set provisioning standards, and organizations and agencies determine policies tailored to their particular needs. Using Schein's theory on organizational culture, the focus of this phenomenological study was to explore the Mobility provisioning process from the experiences of government customer support personnel. Eleven personnel responded to 10 semistructured interview questions derived from the research question. The data were manually transcribed and then coded, arranged, and analyzed using a software tool. Three major themes emerged from the analyzed data: (a) expand communication with customers and leaders, (b) identify policy guidelines, and (c) streamline and centralize the process. Using these themes, recommendations include enhancing communication among stakeholders, provisioners, and Warfighters, soldiers in the field; implementing standardized user policies; and improving cross-organization and cross-agency provisioning processes. Social change actions include increasing mobility provisioning efficiencies among provisioners, which not only saves time and money, but also provides Warfighters with affordable, dependable, and reliable mobile communications systems.
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Custer, Samantha J. "Does openness enhance public trust| A cross-country assessment of the relationship between openness of budgeting processes and perceptions of government corruption." Thesis, Georgetown University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=1536223.
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In the last two decades, openness of public budgeting processes garnered the attention of governments, non-governmental organizations and donors, evidenced by a proliferation of budget transparency and accountability initiatives worldwide (McGee & Gaventa, 2010; De Renzio & Angemi, 2012). Designed to facilitate productive citizen-government interaction around resource allocation, open budgeting initiatives should contribute to strengthening public trust in political institutions (Sayogo & Harrison, 2012; Hakhverdian & Mayne, 2012). Using corruption perceptions as a measure of public trust, this study analyzes the relationship between the openness evident in the budgeting processes of 70 countries and corruption perceptions over a five-year period, 2006-2010. As a traditionally obtuse, closed process, public resource allocation and expenditure is an arena particularly ripe for "wealth-maximizing" civil servants to engage in corruption (Spada, 2009; Rose-Ackerman, 2004). Open budgeting processes that improve citizen awareness of, and provide opportunities for their participation in, government budgeting processes should theoretically improve, not only the incidence of actual corruption, but also citizens' perceptions regarding the level of corruption within their government (Anderson & Tverdova, 2003; Martinez-Moyano et al., 2007). It was hypothesized that citizens in countries with greater transparency, consultation and public monitoring in their budgeting processes perceive lower levels of corruption and higher levels of government anti-corruption effectiveness. OLS and fixed effects regressions found suggestive evidence to support the contention that consultation and openness were positively associated with perceived anti-corruption effectiveness. In contrast, once confounding factors were controlled for, there was no clear evidence to support the contention that openness, either as a composite or its three sub-components, was negatively correlated with perceived government corruption. Furthermore, the results imply that the cumulative effect of the components of transparency, consultation and monitoring may have a stronger impact on perceptions of anti-corruption effectiveness and government corruption than they do as stand-alone activities.
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Alves, Mariana Teixeira Pereira. "CzRM nas autarquias : o futuro da relação com os cidadãos." Master's thesis, Instituto Superior de Economia e Gestão, 2021. http://hdl.handle.net/10400.5/23558.
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Mestrado Bolonha em Gestão de Sistemas de InformaçãoO uso de ferramentas de Customer Relationship Management (CRM) permite o armazenamento de informação dos clientes e assim personalizar os processos tornando-os mais céleres, eficazes e eficientes. Na presente investigação pretende-se analisar a introdução desta abordagem nas Entidades Públicas, principais prestadoras de serviços aos Cidadãos, usando o conceito Citizen Relationship Management (CzRM) e assim melhorar o relacionamento com os Cidadãos. O Estudo de Caso foi realizado na Câmara Municipal de Braga, onde foram feitas 2 entrevistas e inquiridos 122 Munícipes. Conclui-se que o CzRM é reconhecido pela autarquia como algo benéfico onde apesar dos pontos de melhoria apontados o executivo compromete-se a melhorar a relação estabelecida com os Munícipes através de revisões frequentes dos processos de interação de forma a garantir que o Cidadão é o elemento central das atividades realizadas permitindo desta forma que os Bracarenses estejam satisfeitos e que a interação com a Câmara seja mais rápida e facilitada.
The use of CRM tools allows the storage of customer information and thus customizes the processes making them more faster, more effective and more efficient. In this research the author intends to analyze the introduction of this approach in Public Entities, the main providers of services to Citizens, using the CzRM concept and thus improve the relationship with them. The Case Study was carried out in the City Hall of Braga, where 2 interviews were done and 122 citizens were interviewed. It was concluded that the Municipality recognizes the benefits of CzRM where, despite the points of improvement pointed, the executive is committed to improve the relationship established with the citizens through frequent reviews of the interaction processes in order to guarantee that the Citizen is the central element of the activities carried out, thus allowing them to be satisfied and the interaction with the Municipality to be faster and easier.
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Chen, Xiaodong. "The role of public sector in economic performance : theoretical analyses of the effect of fiscal policies on long-run growth with a self-interested government & empirical study of the economic relationship between the government and non-government sectors in China." Thesis, Cardiff University, 2014. http://orca.cf.ac.uk/72731/.
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This thesis responds to the development policy debate on whether the popular Beijing Consensus is an alternative, especially for developing countries, to the Washington Consensus of market-friendly policies. The advocates of the Beijing Consensus have overlooked the facts that China’s development model has much in common with the Washington Consensus, China has profited from the globalisation, and the reform for establishing a market-oriented economy is the key factor of the rapid development and outstanding achievements in China. The critics have reluctantly acknowledged the successful strategies employed by the policy makers in Beijing, however, they branded China as an authoritarian country, and are wilfully or unintentionally blind to the diversity, inclusiveness and competitiveness in the ‘quasi-nonpartisan’ Chinese political system. This thesis explain how a farsighted government can increase long-run growth by fiscal policies, why free market and the ambitious government are not contradictory in China, and why so many ‘democratic’ countries violate the first two prescriptions of the Washington Consensus: fiscal discipline, and public expenditure priority to pro-growth investment. The theoretical analyses show that the strategy of a farsighted government is to sacrifice the first several generations but benefit all future generations through cutting nonproductive public spending and giving expenditure priority to productivity-enhancing expenditure, so that a higher growth rate leads to a ‘quasi-Pareto improvement’ among generations. Nevertheless, farsighted fiscal policy together with ‘hedonistic citizens’ has a side effect, the welfare loss for both the government and the citizens. The Barro model is an exception in which a farsighted government has no place to increase the growth rate because welfare maximisation equals growth maximisation. The empirical results reveal the strong substitution relationship between the government and nongovernment capital, and thus the general CES technology rather than the Cobb-Douglas technology is the suitable structure containing the two types of capital in the production function. However, the government capital has become more complementary to the nongovernment capital due to the deepening reforms of SOEs and fiscal policies since 1992.
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Hahn, Yih-Tsu. "GOVERNMENT-NONPROFIT RELATIONSHIP AFTER WELFARE REFORM— AN ANALYSIS OF GOVERNMENT SUPPORT IN NONPROFIT ORGANIZATIONS." online version, 2007. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=case1184284350.
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Peterson, Timothy John. "The Relationship Between a Private Voluntary Organization and the Government of a Developing Country in the Delivery of Public Education: A Case Study in Rural Guatemala." PDXScholar, 1990. https://pdxscholar.library.pdx.edu/open_access_etds/1375.
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As government agencies face a complexity of economic and political issues the availability and utilization of resources through private voluntary organizations (PVOs) have become increasingly important. A review of the literature covering the role of PVOs in developing countries indicates the significant contribution these agencies can have in the development process. There are only a handful of situations where small organizations are working directly with a government agency in the provision of a public service. Theoretically, PVOs are adaptable to a variety of settings, are effective conduits for delivering aid to the grassroots level, and are able to initiate long term development activity. This study considers these characteristics in the midst of the relationship that exists between a foreign PVO and a host government in the delivery of public education to a rural indigenous population.
A U.S. based organization named "Adopt-A-School" has been working in 3 districts of northern Guatemala's Cuchumatanes Highlands since 1984. The focus of its work has been to provide students in selected public schools with basic supplies (e.g., paper, notebooks, pencils, and dictionaries). The organizational structure of the PVO consists of a constituency group from whom donations are received, a board of directors that manages the available resources, and field workers who implement the program. The analysis of this PVO-government relationship is based on qualitative and quantitative data collected by interviewing participants on local and national levels, distributing questionnaires to teachers (N = 156) and PVO donors (N = 32), and performing participant observations in selected communities and schools.
The decisions regarding site selection have been important factors in the effectiveness of the AAS program and has contributed to the strength of its durability. Data indicate that the longevity and replication of this program rests on the fragile relationship network that exists between the PVO, its donors, and the host-government. This study shows that foreign PVOs can play a significant role in local communities by encouraging the growth and development of new structures that link grassroots organizations with those who maintain economic and political power.
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Edwards, Jesse. "Our Government is Perpetuating the Tobacco Crisis: An Analysis of the Relationship Between the Tobacco Industry and the Government." Scholarship @ Claremont, 2019. https://scholarship.claremont.edu/scripps_theses/1287.
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The following paper explores the relationship between the tobacco industry and the United States government. Through an extensive literature review, I conclude that the government is perpetuating the tobacco crisis in the United States by aligning their policymaking actions with the interests of the industry in exchange for receiving campaign support. I find that the primary method of support the industry provides is through monetary contributions, essentially bribing legislators to assist them on tobacco control regulations. I argue that this mode of persuasion is most effective because the tobacco industry is appealing to the egos of the legislators by bolstering their finances which in turn greatly enables them to sustain their power in office. For future research, I recommend analyzing this relationship regarding the rising trend of e-cigarettes and vaping, especially among adolescents.
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Adanri, Adebayo A. "The Relationship Between Nigerian Local Government Administrative Leadership Styles and Organization Outcomes." Thesis, Walden University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10134346.
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Despite the multitude of existing studies of leadership and organizational outcome, there are few empirical studies of these phenomena in Africa. The purpose of this cross-sectional study was to examine the relationship between Nigerian local government administrative leadership and organizational outcome and between perceived leadership effectiveness and transformational leadership factors, based on Bass’s full range leadership theory (FRLT). Data were collected through the Multifactor Leadership Questionnaires administered to a randomly selected sample of 240 department heads in 30 local governments in Osun State, Nigeria. Regression result shows a statistically significant correlation between the local public administrators’ leadership practices and organizational outcome (p < 0.05), but the model only accounted for 10.5% of variance in organizational outcome, suggesting other influential factors on the local government outcome other than leadership. Regression results also showed a significant relationship between local public administrators’ leadership effectiveness and transformational leadership factors (p < 0.05). The model accounted for 28% of the variance in leadership effectiveness, suggesting other factors affecting the public administrators’ leadership effectiveness. The implications for positive social change include the opportunity to move the Nigerian local administrators’ leadership practices towards more effective and ethical leadership as explained by the spectrum of FRLT, through training and transformational leadership development programs. In turn, transformational leadership and organizational practices may discourage corruption and help build a sustainable local government institution that is responsive and accountable to the Nigerian public.
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Bennett, Josephine. "Marketing public art : public art, urban cultural policy and the role of relationship marketing." Thesis, Queensland University of Technology, 2000.
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Che, Mat Che Rosmawati Binti. "The effect of innovation and dynamics capabilities on the relationship between Malaysian SMEs' business network and firm performance." Thesis, Brunel University, 2017. http://bura.brunel.ac.uk/handle/2438/15964.
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The business network that is linked to flexibility, aggressiveness and strategy has become increasingly important in recent years. Several studies suggest that such networks potentially have a profound impact on firm performance, including Small and Medium-sized Enterprises (SMEs). The role of SMEs in enhancing global and local economic growth is undeniable, particularly in the context of developing countries such as Malaysia. Although numerous researches have been conducted in this field, the majority of them limit their focus to the relationship between firm capabilities (i.e. innovation and dynamic capabilities) and firm performance in specific industries. Research on the synergy impact of business networks, innovation and dynamic capabilities on SME performance remains scarce. This has become a significant gap, which this research seeks to address. This research investigates the roles of dynamic capabilities and innovation capabilities as a moderator and mediator in the relationship between business networks and firm performance, based on the model developed from the concepts of the Resource Base View (RBV) and Dynamic Capability (DC) theories. The model was justified through the Structural Equation Modelling (SEM) technique using AMOS version 23. Taking Malaysia as a research context, the model was tested against a total of 463 SMEs across different industries and categories (i.e. micro, small, and medium SMEs) through face-to-face surveys with 130 owners, 41 CEOs, 79 managers and 213 executives. This study presents five important findings: (1) there exists no direct relationship between business network and firm performance; (2) there exists a direct relationship between innovation, dynamic capabilities and firm performance; (3) the existence of the relationship between business network and firm performance is conditioned by innovation capabilities; (4) dynamic capabilities do not moderate the relationship between business network and firm performance; however (5) dynamic capabilities moderate the relationship between business networks and innovation capabilities. To conclude, the synergy of business networks, innovation capabilities and dynamic capabilities will significantly affect SME performance. This implies that SME performance will not be affected by the business network, as a single variable. The research offers three key contributions. Firstly, it enhances our understanding of the important synergies between business networks, innovation capabilities and dynamic capabilities in elevating SME firm performance. Second, the findings provide a new perspective on how the application of RBV and DC theories can be used as a conceptual lens to analyse the factors affecting SME performance. Lastly, the result signposts practical approaches for SME decision-makers by providing assistance to boost firm performance.
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Demeyère, Caroline. "Gouvernance publique et collaboration gouvernements-associations dans l’action publique : approche ethnographique des dynamiques relationnelles dans le champ des politiques d’égalité entre les femmes et les hommes (1981-2020)." Thesis, Paris 10, 2020. http://www.theses.fr/2020PA100068.
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Cette thèse propose d’étudier la collaboration entre acteurs gouvernementaux et associations pour la conduite de l’action publique, conçue comme un processus de transformation des modalités relationnelles conduit par les pratiques des acteurs et leurs interactions. Un cadre théorique néo-institutionnaliste centré sur les concepts de Champ d’action stratégique, de travail institutionnel et d’interactions est mobilisé afin d’articuler le niveau micro des pratiques collaboratives, la collaboration émergeant à l’échelle inter-organisationnelle et le niveau macro de la gouvernance publique. La méthodologie adoptée est une ethnographie organisationnelle, avec une immersion de trois années dans un champ réunissant acteurs publics et associatifs autour des politiques publiques d’égalité entre les femmes et les hommes dans une région française. La doctorante a utilisé une double entrée académique et associative pour observer les dynamiques relationnelles entre acteurs gouvernementaux et associatifs. Elle a occupé des responsabilités administratives et exercé des activités bénévoles dans une association de formation à l’égalité professionnelle. Elle a aussi été membre d’une structure de collaboration ouverte entre l’État et des acteurs de l’Économie sociale et solidaire dont l’objet est de promouvoir l’égalité entre les femmes et les hommes par et dans la vie associative. L’enquête combine une perspective longitudinale rétrospective en retraçant l’évolution des relations gouvernements-associations depuis les premières politiques publiques régionales en 1981 et une étude de la collaboration gouvernements-associations comme processus en cours de 2016 à 2020. Trois résultats sont exposés. Premièrement, il existe une diversité de stratégies associatives et gouvernementales adoptées à l’égard de la collaboration, explicables par les positions des acteurs au sein des champs et les impacts organisationnels de la collaboration. Nous en proposons une typologie. Deuxièmement, la gouvernance d’une collaboration doublement encastrée dans la logique hiérarchique et la logique de marché soulève des difficultés et des paradoxes pour les acteurs. Nous décrivons le travail qu’ils mettent en œuvre pour articuler la collaboration aux logiques préexistantes dans l’environnement institutionnel. Troisièmement, l’avènement d’un paradigme collaboratif de l’action publique distinct du New Public Management apparaît conditionné à une transformation du rôle, des responsabilités et des modes de fonctionnement des acteurs publics, des outils de gestion des relations gouvernements-associations et des modes de financement de l’action publique. L’éthique du management public collaboratif à construire devrait être centrée sur la valorisation et la préservation des différences des partenaires associatifs et la redéfinition de la dialectique consensus/conflitThis thesis proposes to study the collaboration between governments and non-profit organizations in policy-making, conceived as a process in which existing intersectoral relationships are transformed by the actors' practices and their interactions. A neo-institutionalist theoretical framework, focusing on the concepts of Strategic Action Field, institutional work and interactions, is used to articulate the micro-level of collaborative practices with collaboration emerging at a meso-level, and with public governance at a macro-level. The adopted methodology is an organizational ethnography, with a 3-year immersion in a field bringing together public and non-profit actors around gender equality public policy making in a French region. The doctoral student has used a double academic and non-profit position to observe relational dynamics between governmental and non-profit actors. She has held administrative responsibilities and has volunteered in a professional equality training association. She was also a member of an open collaboration structure between the State and the Social and Solidarity Economy actors whose aim is to promote equality between women and men through and in associative life. The study combines a retrospective longitudinal perspective by tracing the evolution of government-association relations from the first regional public policies in 1981 with a study of government-association collaboration as an ongoing process between 2016 and 2020. Three results are exposed. First, there is a diversity of associative and governmental strategies adopted with regards to collaboration, explained by the positions of actors within the fields and the organizational impacts of collaboration. A typology of these strategies is proposed. Secondly, the governance of collaboration is doubly embedded in a hierarchical and a market logic, which raises difficulties and paradoxes for the actors. Their work to articulate collaboration with preexisting logics in their institutional environment is described. Thirdly, the advent of a collaborative paradigm of public action separate from New Public Management appears to be conditioned by the transformation of public actors’ role, responsibilities and working methods, of intersectoral relationships management tools, and of public policies funding. The construction of a collaborative public management ethic should focus on valuing and preserving the diversity and differences of associative partners and on the redefinition of the consensus/conflict dialectic
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McCall, Sarah. "Water systems, water policy, and Karst terrain: An analysis of the complex relationships between geology, economy, public perceptions, and policy in southern Trelawny, Jamaica." Thesis, University of North Texas, 2005. https://digital.library.unt.edu/ark:/67531/metadc5585/.
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Jamaica has an abundance of freshwater resources, however, a lack of infrastructure makes treated, piped water inaccessible in many areas. Through literature reviews and site visits, this thesis is an analysis of how the people and land, and money and policy, interact with one another in relation to Jamaica's freshwater resources and water infrastructure. Special attention is given to the island's type-example Cockpit karst geology; tourism, mining, and farming's relation to this karst; types of water delivery systems in rural southern Trelawny's Cockpit Country; southern Trelawny residents' perceptions of the water situation; and policy and development goals in the context of Jamaica and southern Trelawny. I hope to bring attention to the unique social, geologic, and developmental context of water in Jamaica, and more specifically to garner attention for major water infrastructure improvements in south Trelawny. A number of recommendations for improvements with policy and infrastructure are made.
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Stewart, Derek George. "Changes in the tri-partite relationship between central government, local government and civil society and its implications for the geography of the city : the effects of developments in public education management on school catchments in the Glasgow division of the former Strathclyde region 1990-96." Thesis, University of Glasgow, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.298686.
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Ndude, Peace-maker Mqokeleli. "An evaluation of the coordination of selected decentralised provincial services in the province of the Eastern Cape and its relationship with similar municipal services." Thesis, University of Fort Hare, 2009. http://hdl.handle.net/10353/158.
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In this study, it was attempted to gain insight on coordination of decentralized health and social development services. Further, it was attempted to evaluate the coordinating arrangements of and relationship between decentralized provincial health and social development services with similar services rendered by district and local municipalities. Since the literature on coordination of decentralized services is limited, it is anticipated that this study will provide valuable information for further research on the topic. In the literature study undertaken however, it was evident that coordination of services increases the rate of effectiveness and efficiency in the delivery of public services. It was found that role players can no longer afford to work in different compartments. They need to work cooperatively together in achieving unity of purpose, unity of effort as well as unity of action towards the realization of the objectives of government, that of rendering of public services. Thirty four respondents composed of mayors in Amathole District Municipality and Buffalo City Local Municipality, municipal managers for the respective municipalities, portfolio heads for health and social development services in the respective municipalities as well as two councillors, one in each municipality, were given questionnaires to complete. Also given questionnaires to complete were the political office bearers of the Provincial Department of Health and the Provincial Department of Social Development as well as respective Heads of the two departments. Again, officials of the five decentralized offices of the Provincial Department of Health and the Department of Social Development namely, Mbashe, Mnquma, Buffalo City, (v) Amahlathi and Nkonkobe, were given questionnaires to complete. The intentions of the study were to determine the effectiveness in coordinating the rendering of health and social development services between the Provincial Authority, the district as well as local municipalities in the Eastern Cape. Also, the intention was to determine the problem areas in the coordination of the health and social development services rendered by the above authorities. Lastly, the intention was to ascertain whether or not proper measures and standards are put in place for the effective coordination of health and social development services rendered by the above authorities. The findings of the study confirmed firstly, that there is a need to coordinate decentralised health and social development services with similar services rendered by district and local municipalities as well as other role players. Secondly, the study confirmed that departments and municipalities experience problems of coordinating decentralised health and social development services. Thirdly, the study confirmed that there are measures in place to coordinate decentralised health and social development services with similar services rendered by municipalities and other role players. Lastly, the study confirmed, that such measures are not properly defined and need to be strengthened.
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Wu, Wei-Ning. "Determinants of Citizens’ 311 Use Behaviors: 311 Citizen-initiated Contact, Contact Channel Choice, and Frequent Use." Thesis, University of North Texas, 2015. https://digital.library.unt.edu/ark:/67531/metadc801912/.
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Facing increasingly complex policy issues and diminishing citizen satisfaction with government and service performance, managing the quality of citizen relationship management has become a main challenge for public managers. Solutions to complex policy problems of service performance and low level of citizen participation often must be developed by encouraging citizens to make their voices heard through the various participation mechanisms. Reflecting on this need, the municipal governments in the U.S. have developed centralized customer systems for citizen relationship management. 311 centralized customer system (named 311 in this study) has the functions of citizen-initiated contact, service-coproduction, and transaction, and many local governments launch 311 to maintain or enhance their relationship with the public. Using 311 is an easy and free technically for citizens, but ensuring some degree of citizen engagement and citizens’ 311 use has been challenging for local public managers of municipalities. Despite calls for the importance of 311 in the service and information delivery process, fair treatment and access to use of governmental information, citizen participation, government responsiveness, and citizen satisfaction, to the best of our understanding, no empirical studies explore citizens’ 311 behaviors in the micro and individual level in the field of public administration. This dissertation provides a comprehensive understanding of the 311 centralized customer system, helps local public managers know citizens’ perceived perspectives toward the operation of 311, and assists these managers to develop an effective 311 system in municipalities. The dissertation’s main purpose is to clarify the importance of 311 to citizen relationship management and provide insights into citizens’ 311 use behaviors. More specifically, this dissertation tries to answers the following questions: a. Why do citizens use 311? Do the various groups of the population access and use 311 in San Francisco equally? If not, what factors influence the citizens’ 311 citizen-initiated contact behaviors? b. Why do citizens choose the 311 digital channel to contact with local governments? c. Why do citizens use 311 frequently? This dissertation will address these questions and draws on data from the 2011 citizen survey of City of San Francisco to explore citizens’ 311 use behaviors by examining them from citizens’ perspectives. The main arguments of each question listed above are: 1. 311 citizen-initiated contact is different from traditional citizen-initiated contact, and exposure to governmental-ICT environment, gender, income, and race are the factors influencing 311 citizen-initiated contact. 2. The digital divide, including the social side of the digital divide and access-side of the digital divide, influences citizens’ 311 channel choice. 3. Citizens’ technology acceptance, citizen satisfaction, and frequent use of public services influence the frequency of citizens’ 311 use.
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Gerber, Johannes Abraham. "A golden midway for a divided society? : the South African land reform project and its relationship with the rule of law and transformation." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/49821.
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Thesis (MPhil)--University of Stellenbosch, 2004.ENGLISH ABSTRACT: South Africa's history led to an unequal distribution in land ownership, which is not conducive to democratic consolidation. Land refortn is the means to address this problem. However, land reform, part of the larger process of transformation, is a potentially dangerous process: it can have negative implications on the rule of law. The objective of this study is to provide an analysis of the dynamic relationship between land reform, the rule of law and transformation in South Africa, within the debate on democratic consolidation. One can distinguish two paradigms regarding democracy: the liberal paradigm and the liberationist paradigm. These two paradigms have divergent views on the way land reform and transformation should be implemented, and what the goal of these two processes is. The liberal paradigm would seem to be more favourable for democratic consolidation, while the liberationist paradigm is a breeding ground for populist transformation. Furthermore, the negotiated constitutional settlement has left land reform with an ambiguity. On the one hand the constitution forces the govemment to address land reform, but on the other hand it firmly entrenches the private property rights by enforcing the 'willing buyer, willing seller' principle, which makes the process more costly and time consuming. The main hypothesis of this study is: Demographic indicators (race, party affiliation and provincial setting) influence support or rejection of the land reform policies of the South African govemment. Tbe dependent variable is 'support or rejection of the government's land reform policies'. Support for the govemment's land reform policies is indicative of the liberal paradigm and rejection of the govemment's policies is indicative of the liberationist paradigm. It is found that the majority of South Africans reject the govemment's land reform policies. However, strong divisions are evident. Respondents differ along racial, party affiliation and provincial lines. Thus, the liberationist paradigm dominates, but the liberal paradigm has a strong presence, creating an ideologically divided society. This means that the legitimacy of South Africa's land reform project, as well as the legitimacy of the constitution, is under stress. This does not bode well for democratic consolidation, as the rule of law is under severe threat. Thus, one can conclude that land reform is not going to make a positive contribution to the consolidation of South Africa's democracy, if a substantial financial injection is not found to increase the efficiency of the process.
AFRIKAANSE OPSOMMING: Suid-Afrika se geskiedenis het aanleiding gegee tot 'n ongelyke verspreiding van grondeienaarskap. Dit is nie gunstig vir demokratiese konsolidasie nie. Grondhervorming IS die mamer waarmee die probleem aangespreek kan word. Grondhervorming, deel van die groter proses van transformasie, is egter 'n potensieel gevaarlike proses: dit kan negatiewe implikasies vir regsoewereiniteit hê. Die doel van hierdie tesis is om 'n analise van die dinamiese wisselwerking tussen grondhervorming, regsoewereiniteit en transformasie te verskaf, binne die debat oor demokratiese konsolidasie. Daar kan aangaande demokrasie tussen twee paradigmas onderskei word: die liberale paradigma en die bevrydings (liberationist) paradigma. Hierdie twee paradigmas het teenstrydige perspektiewe oor die manier waarop grondhervorming, sowel as transformasie, geïmplementeer behoort te word, sowel as wat die doel van hierdie twee prosesse is. Die liberale paradigma is meer geskik vir demokratiese konsolidasie, terwyl die bevrydings paradigma 'n teelaarde vir populistiese transformasie is. Verder het die onderhandelde grondwetlike skikking grondhervorming in 'n teenstrydigheid geplaas. Aan die een kant vereis die grondwet dat die regering grondhervorming moet aanspreek, maar aan die anderkant bied dit 'n ferm onderskraging van private eiedomsreg deur op die 'gewillige koper, gewillige verkoper' beginsel aan te dring. Dit maak die grondhervormings proses langer en duurder. Die hoof hipotese van die studie is: Demografiese indikatore (ras, partyaffiliasie en provinsie) beïnvloed ondersteuning of verwerpmg van die regering se grondhervormingsbeleid. Die afhanklike veranderlike IS 'ondersteuning of verwerping van die regering se grondhervormingsbeleid '. Ondersteuning van die regering se grondhervormingsbeleid dui op die liberale paradigma, en die verwerping daarvan dui op die bevrydings paradigma. Daar word bevind dat die meerderheid Suid-Afrikaners die regenng se Respondente verskil volgens ras, partyaffiliasie en provinsie. Dus, die bevrydings paradigma domineer, maar die liberale paradigma het ook 'n sterk teenwoordigheid. Dit sorg vir 'n ideologies verdeelde samelewing. Dit beteken dat die legitimiteit van Suid-Afrika se grondhervormings projek, sowel as die legitimiteit van die grondwet, in gedrang is. Dit is nie 'n goeie teken vir demokratiese konsolidasie nie, aangesien dit regsoewereiniteit in die gedrang bring. Daarom kan daar tot die gevolg gekom word dat grondhervorming nie 'n positiewe bydrae ten opsigte van die konsolidasie van Suid-Afrikaanse demokrasie sal maak nie, tensy daar 'n beduidende finansiële inspuiting gevind kan word.
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Sarver, Joseph Michael. "The Status of Food Safety in China: A Systems Analysis." The Ohio State University, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=osu1397600140.
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Bell, Clement. "The relationship between conscientiousness, extraversion and leadership effectiveness among local government managers in Bisho and East London." Thesis, University of Fort Hare, 2012. http://hdl.handle.net/10353/d1007116.
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This study investigated the relationship between conscientiousness, extraversion, and leadership effectiveness among the local government managers in Bisho and East London. Conscientiousness and extraversion were used as independent variables in the study while leadership effectiveness was used as the dependent variable. The data was collected from a sample of 222 local government managers using a self-designed biographical and occupational questionnaire. To measure conscientiousness and extraversion, a 24-item 5-point rating scale adopted from Finchan & Rhodes (2005) was used. To measure leadership effectiveness, a 6-item 5-point derailment rating scale adopted from Lombardo & McCauley (1994) was used. Data analysis was done using various statistical techniques, including t-tests, Pearson Product Moment Correlation Technique and Multiple Regression Analysis. The results indicated that both conscientiousness and extraversion are strongly associated with leadership effectiveness. Conscientiousness was also strongly associated with the individual components of leadership effectiveness, interpersonal relationships; molding a staff; making strategic transitions; follow-through and ability to work independently. Extraversion was also strongly associated with the individual components of leadership effectiveness, molding a staff; making strategic transitions; strategic similarities with management; follow-through and ability to work independently. Although conscientiousness and extraversion combined were found to have an additive effect on leadership effectiveness, conscientiousness accounts for a higher proportion of variance in leadership effectiveness than extraversion. Finally, the results also indicated that age was strongly associated with leadership effectiveness. The study therefore recommends that organisations should use conscientiousness and extraversion when selecting individuals for leadership positions.
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Van, Zyl Hester Nicolette. "An examination of the relationship between public opinion and public policy in South Africa : the case of abortion." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53262.
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Thesis (MPhil)--Stellenbosch University, 2003.ENGLISH ABSTRACT: A democratic political system grants unimpaired opportunities for all citizens to have their preferences weighted equally in the conduct of government regardless of content or source. However, governments in democratic political systems frequently disregard public preference. But all governments, not only popular governments, are dependent on the 'will of the people' if the system is to remain viable. This study investigates the relationship between public opinion and public policy in South Africa, using the 1996 Choice on Termination of Pregnancy Act as case study, as it provides a practical example to illustrate this complex relationship. The study used a longitudinal approach to investigate shifts in public opinion over a period of five years, using secondary survey analysis. Attitudes towards abortion are cross-tabulated by demographic variables, religion, interest in politics and democratic norms. The study found that the most significant shifts in public opinion occurred within demographic groups previously discriminated against by the 1975 Abortion and Sterilisation Act. In 1994 South Africa emerged from a lengthy anti-apartheid struggle and human rights were of paramount importance to many South Africans. The restrictive abortion legislation of 1975 was vestige of discriminative apartheid legislation and was not in line with South Africa's exemplary 1996 Constitution. Consequently, progressive abortion legislation was ratified, amidst significant public indifference, in order to promote equal citizenship of women. It is argued that abortion constitutes a basic democratic right, in the context of reproductive health rights, and although South African citizens predominantly support a democratic political system, few made the ideological connection with abortion as a democratic right. Therefore, the study infers that the South African electorate is ill informed of the ideological norms surrounding democracy. The significance of this study is that it investigated abortion not as a legal or moral issue, but as a politicised issue in South Africa. The African National Congress (ANC) was strongly committed to advancing progressive abortion legislation in South Africa. The ANC elected to vote on a party platform on the proposed abortion bill. When a majority party, which holds 252 seats of 400 in the National Assembly, elects to vote as a block on proposed legislation, it is likely that the legislation will be passed into law. This conduct of the ANC raises fears that South Africa is a de facto one-party dominant state, where free and fair elections are held, but no rotation in office occurs. Both the 1994 and 1999 elections led to landslide victories for the ANC, and they are assured that the 2003 elections will yield the same result. It is extremely damaging to any democratic system when competition but no contestation occurs. Therefore, it becomes increasingly difficult to distinguish between state and party interests. The study concludes that in the case of progressive abortion legislation in South Africa, the people did not rule. It is the view of this study that the enactment of the Choice on Termination of Pregnancy Act did not represent democratic conduct. It illustrates that the Choice on Termination of Pregnancy Act was, by implication, "bulldozed" into law by the ANC.
AFRIKAANSE OPSOMMING: 'n Demokratiese politieke stelsel vergun gelyke geleenthede aan elke burger sodat hul voorkeure gelyk opgeweeg word in die optrede van 'n regering, ongeag die bron of konteks daarvan. Nogtans minag regerings gereeld openbare voorkeur. Nie slegs populêre regerings nie, maar alle regerings is afhanklik van volkswil, as slegs dan die stelsel lewensvatbaar sal bly. Hierdie studie ondersoek die verhouding tussen openbare mening en openbare beleid in Suid-Afrika. Die Wet op Keuse oor Beëindiging van Swangerskap van 1996 word gebruik, omdat dit 'n praktiese gevallestudie bied om hierdie komplekse verhouding te illustreer. Die studie maak gebruik van 'n langsdeursnee aanslag om die verandering van openbare mening oor vyf jaar te ondersoek en maak gebruik van sekondêre meningsopname vraelys analiese. Lewenshoudings oor aborsie is kruis getabuleer met demografiese veranderlikes, geloof, intriseerdheid in politiek en demokratiese grondregte. Daar is gevind dat die mees aanduidende veranderinge in openbare menings te vinde was in demografiese groepe waarteen gediskrimineer was deur die Wet op Vrugafdrywing en Sterilisasie van 1975. Suid-Afrika het in 1994 uit 'n wydlopende anti-apartheid stryd getree en mense-regte was van oorwegende belang vir die meeste Suid-Afrikaners. Die 1975 Wet op Vrugafdrywing en Sterilisasie was 'n bewys van diskriminerende apartheid wetgewing en was nie in lyn met Suid-Afrika se nuwe Grondwet nie. Dus is progressiewe aborsie wetgewing bekragtig, om vroue in Suid-Afrika gelyke burgerskap te gee, te midde van deurslaggewende openbare ontevredenheid. Die studie veronderstel dat aborsie 'n grondreg van demokrasie vorm, binne die konteks van reproduktiewe gesondheids-regte. Alhoewel Suid-Afrikaners 'n demokratiese politieke stelsel steun, het weinig die konneksie tussen aborsie en demokratiese ideologiese grondregte gemaak. Die studie maak dus die gevolgtrekking dat Suid-Afrikaners swak ingelig is in verband met die ideologiese grondregte van demokrasie. Die inhoudsbelang van hierdie studie is dat aborsie ondersoek word as 'n politieke vraagstuk en nie as morele of wetregtige vraagstuk nie. Die African National Congress (ANC) was sterk verbind tot die totstandbringing van progresiewe aborsie wetgewing in Suid-Afrika en het besluit om op 'n party-platform te stem in Parlement aangaande voorgestelde progressiewe aborsie wetgewing. Wanneer 'n meerderheidsparty, wat 252 setels van 400 in die parlement beslaan, besluit om as 'n blok te stem oor voorgestelde wetgewing, dit redelik seker is dat dié wetgewing bekragtig sal word. Hierdie gedrag van die ANC gee aanleiding tot vrese dat Suid Afrika 'n de facto een party dominante staat is, waar vry en regverdige verkiesings voorkom, maar geen afwisseling in ampstermyn nie. Dit is skadelik vir enige demokratiese stelsel wanneer kompetisie maar geen betwisting paasvind nie. Gevolglik word dit al hoe moeiliker om te onderskei tussen party-en staatsbelange. Die studie sluit af dat die publiek nie regeer het in hierdie geval nie. Dit is die siening van hierdie studie dat die bekragtiging van die Wet op Keuse oor die Beëindiging van Swangerskap van 1996 nie goeie demokratiese optrede weerspieël het nie en dat dit, by implikasie, deur die ANC deur middel van intimidasie bekragtig is.
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Klefström, Matilda. "Den Polisiära Närvaron : En kvalitativ undersökning av Polismyndighetens relationsbyggande arbete på Instagram." Thesis, Malmö universitet, Malmö högskola, Institutionen för konst, kultur och kommunikation (K3), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-42421.
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Hur arbetar den svenska Polismyndigheten med relationsbyggande taktiker på Instagram? Genom att undersöka det engagemang, den interaktion och sättet på vilket Polisen bemöter kritik bemöts på plattformen har jag kunnat fastställat hur ett antal av dessa tekniker nyttjas i praktiken. Under en begränsad tidsperiod har samtliga inlägg och kommentarer som publicerats till myndighetens konto studerats utifrån tidigare forskning såväl som utifrån utvalda teoretiska perspektiv. I bearbetningsprocessen av det empiriska materialet uttyddes indikationer på att en konflikt uppstått som resultat av den polisiära närvaroden polisiära närvaron på Instagram. Konflikten konstaterades bero på den spänningen som sker när en statlig instans befinner sig på sociala medieplattformar där den externaa kommunikationen anpassas utifrån plattformarnas medielogik. Denna spänning har vidare problematiserats utifrån ett myndighetsperspektiv. I slutsatsen presenteras ett teoretiskt resultat som tydliggör vilka relationsbyggande taktiker som Polisen har använt sig av på Instagram. Här redogörs det också för vilka utmaningar en myndighet kan komma att möta när denna väljer att anpassa sin kommunikation utifrån medielogik.I slutsatsen presenteras ett teoretiskt resultat som tydliggör vilka utmaningar som medföljt när Polismyndigheten valt anpassa sin kommunikation utifrån medielogik.How does the Swedish Police use relationship building tactics on Instagram? I’ve been able to determine how these tactics are being used practically by examining how the Police engages, interacts, and handles critique on this specific social media platform. All posts and comments posted published to the Police’s account during a selected timeframe have been examined through the lens of previous research and theoretical perspectives. As I began processing this material, a conflict emerged as a result of the Police’s use of the aforementioned tactics used to build relationships with the public. This conflict was determined to be the result of athe tension emerging when a government agency is required to adapt its communication afterto the media logiclogics of social media platforms. This tension was also discussed from the viewpoint of a government perspective. The theoretical results presented in the conclusion of thise thesis highlights the challenges that has facesd a government agency the which choses to Swedish Police as it adapts itsadapt its external communications afterto the media logic. I will also account for the relationship building tactics that has been used by the Police on Instagram.
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Mohd, Yusof Zatun Najahah. "The role of university-industry-government relationship in cluster development : the case of MSC Malaysia." Thesis, University of Stirling, 2013. http://hdl.handle.net/1893/20387.
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Malaysia is a transition economic country that aims to be a developed country by 2020. In realising this mission (Vision 2020), the cluster concept has been an interest and adopted by the central authorities. There are few years ahead to reach the targeted year and it interest of this study to investigate the relevant development on its own engineered cluster of the Multimedia Super Corridor (MSC) that was put forward on the success of Silicon Valley in the US. This thesis focuses on the development of the MSC cluster in the Malaysia context. It examines and measures the state of the cluster, the role played by its core actors (from Triple Helix perspective) and their relationship in the MSC. The role of collaboration has been used to measure the relationship among actors with the key determinants of cluster formation. A mixed data collection method was used to answer the research question and objectives involved. A conceptual model for analysing the MSC cluster is proposed, bringing together insights from the literature on clusters, role of actors, collaborative relationship and the complex systems of innovation approach. This conceptual model uncover the weaknesses of social dimension (social infrastructure) in Porter’s diamond model and the general approach of Triple Helix model in the cluster development. The cluster lifecycle model is used to add the depth to the analysis on the condition of cluster development.
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Fisher, Hilton. "An Assessment of the state of e-government in South Africa the case of the Government Employees Pension Fund /." Thesis, Pretoria : [s.n.], 2005. http://upetd.up.ac.za/thesis/available/etd-06192006-154208.
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Lucas, D. Pulane. "Disruptive Transformations in Health Care: Technological Innovation and the Acute Care General Hospital." VCU Scholars Compass, 2013. http://scholarscompass.vcu.edu/etd/2996.
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Advances in medical technology have altered the need for certain types of surgery to be performed in traditional inpatient hospital settings. Less invasive surgical procedures allow a growing number of medical treatments to take place on an outpatient basis. Hospitals face growing competition from ambulatory surgery centers (ASCs). The competitive threats posed by ASCs are important, given that inpatient surgery has been the cornerstone of hospital services for over a century. Additional research is needed to understand how surgical volume shifts between and within acute care general hospitals (ACGHs) and ASCs. This study investigates how medical technology within the hospital industry is changing medical services delivery. The main purposes of this study are to (1) test Clayton M. Christensen’s theory of disruptive innovation in health care, and (2) examine the effects of disruptive innovation on appendectomy, cholecystectomy, and bariatric surgery (ACBS) utilization. Disruptive innovation theory contends that advanced technology combined with innovative business models—located outside of traditional product markets or delivery systems—will produce simplified, quality products and services at lower costs with broader accessibility. Consequently, new markets will emerge, and conventional industry leaders will experience a loss of market share to “non-traditional” new entrants into the marketplace. The underlying assumption of this work is that ASCs (innovative business models) have adopted laparoscopy (innovative technology) and their unification has initiated disruptive innovation within the hospital industry. The disruptive effects have spawned shifts in surgical volumes from open to laparoscopic procedures, from inpatient to ambulatory settings, and from hospitals to ASCs. The research hypothesizes that: (1) there will be larger increases in the percentage of laparoscopic ACBS performed than open ACBS procedures; (2) ambulatory ACBS will experience larger percent increases than inpatient ACBS procedures; and (3) ASCs will experience larger percent increases than ACGHs. The study tracks the utilization of open, laparoscopic, inpatient and ambulatory ACBS. The research questions that guide the inquiry are: 1. How has ACBS utilization changed over this time? 2. Do ACGHs and ASCs differ in the utilization of ACBS? 3. How do states differ in the utilization of ACBS? 4. Do study findings support disruptive innovation theory in the hospital industry? The quantitative study employs a panel design using hospital discharge data from 2004 and 2009. The unit of analysis is the facility. The sampling frame is comprised of ACGHs and ASCs in Florida and Wisconsin. The study employs exploratory and confirmatory data analysis. This work finds that disruptive innovation theory is an effective model for assessing the hospital industry. The model provides a useful framework for analyzing the interplay between ACGHs and ASCs. While study findings did not support the stated hypotheses, the impact of government interventions into the competitive marketplace supports the claims of disruptive innovation theory. Regulations that intervened in the hospital industry facilitated interactions between ASCs and ACGHs, reducing the number of ASCs performing ACBS and altering the trajectory of ACBS volume by shifting surgeries from ASCs to ACGHs.
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Rose, J., J. S. Persson, L. T. Heeager, and Zahir Irani. "Managing e-Government: value positions and relationships." 2014. http://hdl.handle.net/10454/11320.
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YesPublic sector managers take much of the responsibility for selecting, commissioning, implementing and realising benefits from information technology (IT) projects. However, e-Government initiatives often suffer from complexity, vision failure, lack of goal clarity and insufficient commitment. These problems may stem from value traditions that are deeply ingrained in managers’ cultural environments but not always in harmony with each other. A first step towards working with value complexity is to understand it; we synthesise a model of value positions for e-Government derived from major traditions in the public administration literature. Four value positions relevant to e-Government together with their IT assumptions are identified; they reflect the ideals of professionalism, efficiency, service and engagement. A qualitative investigation of Danish local authority managers displays both value congruence and value divergence. The interpretive study results in a theoretical model that combines value positions and relationships, and the model’s implications for researchers and practitioners in focusing successful e-Government initiatives are outlined.
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Lin, Yi-Shan, and 林宜珊. "A Study on Relationships between Public Servants’ Emotional Labor and Organizational Commitment of Taichung City Government." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/873k6n.
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碩士國立中興大學
國家政策與公共事務研究所
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The purpose of this study is to explore the current situation and the correlation between organizational commitments and the emotional labor of public servants who occupy a position of level eight or below in a first tier organ in Taichung City Government. The study also aims to discuss the difference between emotional labor and organizational commitment under different personal backgrounds, and put forward relevant suggestions on personnel administration for the executives after the research. Major discoveries of this research are: 1. Public servants of the first tier organ in Taichung City Government consider their service etiquette to be good. 2. The degree of emotional control of public servants of the first tier organ in Taichung City Government is high. 3. It is difficult to balance organizational management and employees’ feelings; emotional labor presents paradoxes. 4. Public servants of the first tier organ in Taichung City Government have low intentions of retaining their posts. 5. Servants with different attributes have differences in emotional labor and organizational commitment. 6. Emotional labor of public functionaries of the first tier organ in Taichung City Government and organizational commitment has a positive correlation. According to the research, it is expected that executives of government organs adopt the following suggestions: use properly the personal assistance program and related training courses provided by the Taichung City government, set up full-time professional counseling positions, establish empathic services that include familial care and initiative actions, these three methods will be applied to reduce the pressure of employees on controlling their emotions at work. In addition, it is suggested that they build a caring and amicable environment, as well as an impartial promotion pathway to explore the functionaries’ potentials effectively, increase their organizational commitment by means of promotion, or others, and furthermore, improve the service etiquette of functionaries by raising their organizational commitment.