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1

Haywood-Farmer, John. Services plus: Effective service management. Boucherville, Qué: Morin, 1991.

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2

Dutrénit, Jean Marc. Gestion et évaluation des services sociaux. Paris: Economica, 1989.

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3

Board, Canada Treasury, ed. Materiel, services, and risk management: Information and administrative management = Matériel, services, et gestion des risques : gestion de l'information et gestion administrative. Ottawa, Canada: Canada Communication Group, 1991.

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4

Mas, Florence. Gestion privée pour services publics: Manager l'administration. Paris: InterEditions, 1990.

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5

1949-, Benedetti Claudio, and Bourenane Hocine 1952-, eds. La gestion des opérations: Produits et services. Montréal: Chenelière/McGraw-Hill, 2001.

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6

Mordelet, Patrick. La santé mentale: Organisation et gestion. Paris: Berger-Levrault, 1987.

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7

Saucier, Alain. Les indicateurs et la gestion par résultats. [Québec]: Gouvernement du Québec, Ministère de la santé et des services sociaux, Direction générale de la planification et l'évaluation, 1995.

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8

Sutter, Eric. Conception, organisation et gestion d'un centre d'information. Paris: Presses universitaires de France, 1987.

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9

Tchuente, Barthélémy Kom. Développement communal et gestion urbaine au Cameroun: Les enjeux de la gestion municipale dans un système décentralisé. Yaoundé: Editions Clé, 1996.

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10

Québec (Province). Rapport annuel de gestion, 2009-2010. [Québec]: Centre de services partagés du Québec, 2010.

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11

Board, Canada Treasury. Information and administrative management : communications =: Gestion de l'information et gestion administrative : communications. Ottawa: Canada Communications Group, 1991.

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12

Services-conseils aux exploitations agricoles canadiennes. Services-conseils aux exploitations agricoles canadiennes: Améliorer l'accès aux services de gestion des entreprises. Ottawa: Agriculture et agroalimentaire Canada, 2003.

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13

Paul, Van Ness, and Bourenane Hocine 1952-, eds. La gestion des opérations: Produits et services : Guide de l'étudiant. Montréal: Chenelière/McGraw-Hill, 2002.

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14

Canadian Farm Business Advisory Services. Canadian Farm Business Advisory Services: Improving access to business management services. Ottawa: Agriculture and Agri-Food Canada, 2003.

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15

Questions-Réponses, INADES-documentation (Institution) Service, ed. Le Service Questions Réponses en Afrique: Buts, création et gestion. Abidjan, Côte d'Ivoire: INADES-documentation, 1987.

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16

Muret, Jean-Pierre. La commune: Actions communales, gestion et démocratie locale. Paris: Syros/Alternatives, 1988.

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17

Brunelle, Yvon. Une introduction à la gestion intégrée des soins et services. [Québec]: Direction de la recherche et de l'évaluation, Ministère de la santé et des services sociaux, 1995.

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18

Réjane, Blary, Boisvert Michel A, and Fisette Jacques 1951-, eds. Services urbains dans les pays en développement: Modèles de gestion. Paris: Economica, 1997.

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19

Aliette, Delamarre, ed. Les services de réseaux en France: Intercommunalité, modes de gestion. Montpellier: GIP Reclus, 1992.

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20

Raymundie, Olivier. Gestion déléguée des services publics: En France et en Europe. Paris: Le Moniteur, 1995.

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21

Nollet, Jean. Les entreprises de services. Montréal: Gaëtan Morin, 1991.

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22

Bovigny, Albert. La gestion et la prévention fiscale des PME: Centres de gestion et associations agréés. Paris: Presses universitaires de France, 1995.

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23

Jean-Marie, Marin, and Association d'information, formation des élus locaux (France), eds. La Gestion financière communale: Préparation et exécution du budget, trésorerie, gestion des services, politique fiscale, analyse, planification financière--. Paris: Syros, 1985.

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24

Prévost, Pierre. La gestion municipale au Québec: Perspectives nouvelles. Boucherville, Québec: G. Morin, 1999.

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25

Muret, Jean-Pierre. La commune: Nouvelles compe tences, gestion et de mocratie locale. 4th ed. Paris: Syros, 1985.

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26

Bhote, Keki R. Next operation as customer (NOAC): How to improve quality, cost, and cycle time in service operations. New York: AMA Membership Publications Division, American Management Association, 1991.

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27

Rachline, François. Services publics, économie de marché. Paris: Presses de la Fondation nationale des sciences politiques, 1996.

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28

Awada, Fouad. La gestion des services urbains à Beyrouth pendant la guerre: 1975-1985. [Talence]: CNRS CEGET, 1988.

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29

Dansereau-Gilbert, Manon. Services alimentaires: Guide d'aménagement. 2nd ed. Mont-Royal, Québec: Modulo, 1990.

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30

Chase, Richard B. Production and operations management: Manufacturing and services. 7th ed. Chicago: Irwin, 1995.

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31

Chase, Richard B. Production and operations management: Manufacturing and services. 8th ed. Boston: Irwin/McGraw-Hill, 1998.

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32

Québec (Province). Conseil de la langue française. and Association des conseils en francisation du Québec., eds. Le Français dans l'entreprise & la gestion des services linguistiques: Actes du colloque. [Québec]: Service des communications, Conseil de la langue française, 1986.

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33

Lovelock, Christopher H. Services marketing. 2nd ed. London: Prentice-Hall International, 1991.

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34

Lovelock, Christopher H. Services marketing. 3rd ed. Upper Saddle River, NJ: Prentice-Hall, 1996.

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35

Lovelock, Christopher H. Services marketing. 2nd ed. Englewood Cliffs, N.J: Prentice Hall, 1991.

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36

Institut de la gestion publique et du développement économique, ed. L'invention de la gestion des finances publiques: Du contrôle de la dépense à la gestion des services publics (1914-1967). Paris: Comité pour l'histoire économique et financière de la France, 2013.

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37

1963-, Jepsen Anna Lund, ed. Project stakeholder management. Burlington, VT: Gower, 2012.

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38

Lefébure, René. Gestion de la relation client: Édition 2005. 2nd ed. [Paris]: Eyrolles, 2004.

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39

Hudson, Nancy R. Management practice in dietetics. Australia: Wadsworth, 2000.

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40

Brassard, Daniel J. Technologie de l'information: Intégration des services gouvernementaux. Ottawa, Ont: Bibliothèque du Parlement, Service de recherche, 1995.

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41

Alberta. Direction de l'éducation française. Entreprise de services 2, FIN 1030: [gestion des finances] : cahier modulaire de l'élève. Edmonton: Alberta Education, Direction de l'éducation française, 1998.

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42

Alberta. Direction de l'éducation française. Entreprise de services 1, FIN 1020: [gestion des finances] : cahier modulaire de l'élève. Edmonton: Alberta Education, Direction de l'éducation française, 1998.

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43

Nana, Hamilton. Ame liorer la qualite des services avec la gestion des proble mes ITIL. Paris: Eyrolles-E d. d'Organisation, 2009.

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44

Rue, Leslie W. Management: Skills and application. 6th ed. Homewood, IL: Irwin, 1992.

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45

Rue, Leslie W. Management: Skills and application. 8th ed. Chicago: Irwin, 1997.

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46

Rue, Leslie W. Management: Skills and application. 7th ed. Chicago: Irwin, 1995.

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47

Rue, Leslie W. Management: Theory and application. 5th ed. Homewood, Ill: Irwin, 1989.

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48

Rue, Leslie W. Management: Theory and application. 4th ed. Homewood, Ill: Irwin, 1986.

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49

Harvey, Jean, Filiatrault, Pierre, Chebat, Jean-Charles. LA GESTION DES SERVICES. Chenelière, 1999.

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50

Pour une gestion adaptée des services documentaires. Montréal, Québec: Agence d'ARC, 1988.

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