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1
Alonso, Abel Duarte. "Wine tourism experiences in New Zealand: an exploratory study." Lincoln University, 2005. http://hdl.handle.net/10182/1046.
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Recently, New Zealand's wine industry has made remarkable progress. For example, the number of hectares planted in grapes increased from 4,880 in 1990, to 15,479 in 2003, and the number of wineries increased from 175 in 1993 to 421 in 2003. Projections for 2006 indicate that the growth of wine exports should nearly double from 2003, with expected revenues of $NZ 736 million. However, despite this growth, little has been reported about developments in New Zealand's wine tourism industry, or about consumer perceptions of the winery experience in the form of published academic research. The limited amount of information, particularly from the visitors' points of view, may not only be preventing winery operators and the wine industry in general from having a better understanding of their visitors, but also from addressing the needs of different visitor segments. Resulting implications for winery operators may include forgone business opportunities, and customers not fully benefiting in terms of product and service quality. Recent studies indicate that this last element is particularly important in wine tourism. This study reports the results of an exploratory research project conducted in New Zealand wineries that investigated aspects of the winery experience, including wine involvement, satisfaction with the winery experience, and visitor demographics. An index to measure involvement with wine, the wine involvement index (WIX), was developed and utilised to investigate whether wine involvement had an impact on winery visitors' behaviour. Data were collected from winery visitors via questionnaires distributed in a sample of wineries in different wine regions of New Zealand. A total of 609 usable responses were obtained (24.8% response rate). The results indicate a number of differences between the independent, dependent, and moderating variables. For example, it was found that age, whether visitors are domestic or international, and different levels of wine involvement appear to have a clear impact on winery expenditure. In addition, the WIX was confirmed to be a useful tool, for example, by identifying potential relationships between different groups of winery visitors. The results add new knowledge to the area of wine tourism, and offer useful information for wineries and the wine tourism industry. This information includes the potential commercial significance of some visitor groups. An additional contribution of this study is the 'complete wine tourism research model.' This concept presents an alternative to existing wine tourism models, and points out attributes and dimensions that play a major role in the winery experience.
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Qasenivalu, Mosese Tavaga. "The role and impact of services sector on economic growth : an econometric investigation of tourism and air services in Fiji (1968-2006) : a thesis presented in partial fulfillment of the requirements for the degree of Masters of Management in Economics at Massey University, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/856.
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Empirical studies have established that tourism is a major determinant of economic growth and that international air services have a beneficial effect on the growth and development of an economy. It has also been argued that trade and public enterprise reforms in the service sectors, undertaken to a greater extent in high income countries, have had a positive impact on the sectors performances. This study analyses several hypotheses relating to Fiji’s tourism and air transport service industries. First the study examines the contribution of tourism exports to economic growth in the case of Fiji. Second, the study analyses whether the tourism reform adopted by Fiji in 1999 under the World Trade Organization’s General Agreement on Trade in Services (GATS) has impacted on total tourism export performance. Third, the aviation-service growth nexus is investigated. Lastly, the effect of the aviation public enterprise reform activities on the export performance of air services is evaluated. Using time series annual data from 1968 to 2006, the Auto Regressive Distributed Lag. methodology has been utilized to estimate the contribution of each service sector to Fiji’s total service output. The results show that the tourism is a major determinant of growth in Fiji and that the aviation service-growth hypothesis is also valid for Fiji. The empirical results show that both the trade reforms in tourism and the pro-competitive measures undertaken in the airline industry, amongst other determinants, have not significantly created an impact on the respective export performance of tourism and air services. These findings provide key policy implications in the light of capitalizing on services exports as a major source of growth, particularly in developing island countries such as Fiji and the need to facilitate the strengthening of the market to boost the export performance of tourism and air services.
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Maher, P. T. "Footsteps on the Ice: visitor experiences in the Ross Sea Region, Antarctica." Diss., Lincoln University, 2010. http://hdl.handle.net/10182/1369.
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Antarctica is one of the most beautiful and remote places on the planet. The moniker of being the highest, driest, coldest, iciest, windiest, most remote continent, surrounded by the stormiest ocean is well deserved, yet it also acts as quite a draw for visitors. Despite the fact that visitor numbers have been steadily rising for the past 15 years, very little is empirically known about the experience these visitors have, particularly outside of the Antarctic Peninsula region. This lack of understanding is particularly detrimental from the perspective of visitor management, as is being discovered by agencies worldwide. As such, the aim of this thesis is to report on a study of visitor experiences in the Ross Sea region of Antarctica. Visitors are defined as those who come into physical contact with the continent, and whose primary activity and purpose is simply "being there." Visitors are a wider population than just commercial tourists aboard cruise ships; visitors are not passengers on commercial overflights, the scientists or base and support staff. Experience is defined as a longitudinal period—looking at visitors well in advance of their visit, throughout their time on site, and following up back at their homes. The Ross Sea region is essentially equivalent to New Zealand's Ross Dependency, a section of the Antarctic "pie" from the South Pole to 60°S, bounded by approximately 150°E and 150°W. Using a three-phase methodology to examine the cycle of experience, the purpose of this study is to compare groups of visitors with four organisations through this cycle, and analyse for change or transition as a result of their visit. The visitors were participants, to varying degrees, in a number of data-gathering methods during the 2002–2003 or 2003–2004 seasons. Such methods included: self-administered surveys sent to the respondents' home (up to three months in advance of the trip); personal narratives and journals while on the trip (regardless of trip length; 4–28 days); in-depth interviews held in Christchurch directly before and after the trip when possible; and email surveys (two to three months following the visit). In 2003–2004, a supplemental season of data was collected that included a researcher familiarisation visit, participant observation, and informal interviews at Scott Base. These supplemental data helped shape the researcher's own thoughts and thus comments in the Discussion sections. Results indicate both similarities and differences as compared to previous research; key findings include: scenery was a strong motivator and component of image; expectations were for a safe and professional learning; mood was positive throughout all phases; visitation was both acceptable and problematic; the environment was important, even in advance of the visit; education was an essential benefit of the visit; the Ross Sea region was an impressive and awe-inspiring locale; organisational differences were apparent when discussing people and the role of transportation to the continent; historic huts were uniformly amazing sites for the feelings they instil; expectations were virtually always exceeded; awareness changed over the experience; sharing of awareness and teaching from one's learning had occurred; action may or may not have occurred on various specific issues, but the label of ambassador was respondent-perceived to be acceptable. This study concludes with a number of implications for theory, methods, and logistics, which will hopefully lead to future research that is much wider in scope (geographically), but equally inclusive in terms of methods and ability to utilize and critique theories built outside of purely tourism research.
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Redman, David F. "Tourism as a poverty alleviation strategy: opportunities and barriers for creating backward economic linkages in Lang Co, Vietnam : a thesis presented in partial fulfilment of requirements for the degree of Master of Philosophy in Development Studies at Massey University, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1059.
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This thesis looks at the potential for using tourism as a poverty alleviation strategy in the context of Vietnam and the Greater Mekong Subregion (GMS). The theoretical basis for this research stems for the growing recognition within development rhetoric of the place of tourism as a key industry in many developing nations, and the formation of a Pro-Poor Tourism (PPT) approach. The fieldwork section of this thesis looks at the barriers and opportunities for those in the poorer communities of Lang Co, a small town on the cental east coast of Vietnam, to supply the burgeoning tourism industry with locally produced products that are compatible with their current livelihood strategies. Results show that there are many opportunities for the poor to benefit from the rapidly growing tourism industry in Vietnam and the region. There is a strong recognition of tourism in national and regional development strategies, there is a rich cultural, environmental and social context driving the tourism industry and there are several initiatives taking place, such as the Vietnamese National Tourism Law, which include many elements of pro-poor tourism principles. However, this thesis has found many barriers also prevent poorer people from benefiting from tourism. In the case of Lang Co, the poor were often limited in their ability to participate in the industry by debt and lack of access to credit, lack of education and training opportunities, a declining natural resource base and by a lack of awareness and participation in the planning of the tourism industry. More widely, the tourism industry is centrally driven and focused on high growth and large infrastructure type developments which in some cases conflict with the principles of PPT and the ability of people at the ground level to participate. This research highlights the complexity of attempting to use tourism as a poverty reduction strategy given the wide range of stakeholders involved and various levels involved the planning and implementation of the tourism industry. The potential applicability of a concept of pro-poor tourism in a rapidly changing context such as Vietnam is contingent of the ability of the poor to have influence on an industry which is having an increasing effect on their lives and livelihoods.
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Wisansing, Jutamas. "Tourism planning and destination marketing : towards a community-driven approach : a case of Thailand." Lincoln University, 2004. http://hdl.handle.net/10182/671.
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This thesis argues that while analysing markets and developing strategies to exploit the external market place and to attract tourists remains a central focus for tourism marketers, it is not enough on its own to achieve sustainable tourism destination development. The researcher substantiates this argument by exploring the 'participatory tourism planning' concept in detail. Based on this approach, the community is identified as a primary customer for whom tourism marketers have ignored involving in their marketing attention, messages and programmes. The fundamental concept - marketing orientation and customer orientation - combined with emerging marketing theories were reviewed in order to help examine how destination marketing, a community-driven approach, should be implemented within a destination area. This examination of marketing and community based tourism planning set a platform for this research. This analysis examines relevance, applicability and potential for an integration of these two pervasive approaches for tourism planning. Guided by the theoretical examination, an integrated community-based tourism planning and marketing model was proposed. In order to explore gaps between the proposed model and its practicality, three destination areas (Phuket, Samui and Songkla-Hatyai) in Thailand were studied and evaluated. At this pragmatic level, this thesis identified impediments confronting national and local tourism organisations. The findings of this study draw a particular attention to institutional challenges which require clear identification of responsibilities and coordination of all actors involved in the planning and marketing process. These selected case studies have not only provided critical commentaries to assist tourism planners improve strategically their marketing approaches within community tourism planning, but they also have helped provide avenues for future research.
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Robinson, Paul F. "CHESS: Chief Executive Stress Survival: a study of occupational stress in New Zealand top management." Thesis, University of Auckland, 1991. http://hdl.handle.net/2292/2342.
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This study develops and used a CHESS (chief Executive Stress Survival) model developed from the occupational stress literature to predict variations in the psychological and physical stress experience and health risk of chief Executives of New Zealand organisations. The model proposes that stress is a sequential process with identifiable phases and that variation are mainly due to the frequency of environmental experiences and stressor factors which are both “chronic” and “episodic”, “at work” and “outside work”. The model also assumes, however, that the impact of the environmental variables and stressor factors are moderated by individual personality differences, coping mechanisms and stress management practices. The model was tested on a sample of 107 male chief Executive officers and General Managers. It was found that the majority of the sample (80%) were relatively stress resistant and healthy. Stepwise multiple regression was used to test the model, and some evidence derived suggests that the frequency of environmental problems does predict various stress symptoms and that environmental stressors ultimately predict health risk profiles. Individual differences are shown as being largely independent variables predicting stress, rather that being moderating variables as suggested by the model. Coping and stress management variables are also shown to play a significant moderating role in the stress - outcome relationship. Some evidence derived suggests that there may be individual manager profiles, provisionally labelled “stress immune” vs “vulnerable” and “ill - health preventers” vs “non-preventers”. Due to the depth of the cross-sectional data obtained on this rarely studied management level, some comparison with published information on other researched groups are explored. A number of limitations of the study are noted. The practical implications for this senior management group of the findings of this study are also examined.Whole document restricted, but available by request, use the feedback form to request access.
7
Page, Carole. "An Empirical Analysis of the Perceived Skills and Charateristics of Managerial Effectiveness." Thesis, University of Auckland, 1997. http://hdl.handle.net/2292/2035.
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The primary purpose of this research was to establish whether different perspectives on managerial effectiveness could be integrated to derive a common core of skills and characteristics. The different perspectives include management theory, strategic management and international business perspectives, and the competency-based approach to management effectiveness in the United Kingdom, The United States, and New Zealand. The research programme used a blend of quantitative and qualitative techniques. Each phase of research is supported by a review of the international literature and empirical field work conducted in New Zealand. A research tool relatively new to management research, Concept Mapping (Trochim, 1989a, 1989b), was to allow qualitative verbal statements to be described in terms of both quantitative and spatial relationships. A singular advantage of Concept Mapping is that collection and analysis of data is conducted without imposing research constructs at any stage, and a distillation of a core set of skills and characteristics can be derived through the reiterative process of Concept Mapping. In addition to Concept Mapping sessions with practicing managers and management educators and developers, two national surveys were conducted. In essence, the research builds a framework of the factors influencing managerial effectiveness through literature reviews and empirical work to generate a predictor variable list then tests that list for predictive strength. The primary outcomes of the research were: 1) the identification of a set of skills and characteristics that discriminate classes of effectiveness and ineffectiveness; and 2) the provision of a conceptual framework for analysing the similarities and differences between models of managerial effectiveness.
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Kang, Yuanfei. "Performance and network governance in international joint ventures: case studies of three China-New Zealand JVs." Thesis, University of Auckland, 2004. http://hdl.handle.net/2292/2486.
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This thesis examines the relationships between performance, evolution and network governance of international joint ventures from a dynamic perspective. This is accomplished with a two-stage examination of case studies on the China-New Zealand joint ventures in China, involving two case studies in the first stage and one case study in the second stage. The exploratory and narrative research aims to aid theory building in the area of assessment and determination for IJV performance. In an investigation of the case IJVs between the Chinese and New Zealand firms, the study results in the development of three conceptual models of IJV performance and network relationships, namely, the Static Goal Model, the Goal Succession Model, and the Goal Emergence Model. These conceptual models adopt goal attainment as the criterion for assessing UV performance, and address goal attainment from a dynamic perspective by using a network approach. The theoretical models are illustrated and supported by the empirical evidence from the longitudinal case studies. The conceptual models differ from existing models of IJV performance in a number of important aspects, and thus contribute to theory relating to IJV performance in the following ways. These models integrate the concepts from the three research areas of performance, governance structure and dynamic evolution into a conceptual framework addressing IJV performance. Two types (organisational and interpersonal) of IJV network relationships are identified, and complex multiple tiers of network relationships in each type and their influence on JV performance and evolution are discussed. The study highlights the influence of network relationships and their evolution on IJV performance by arguing that IJV performance hinges on whether a trend of institutionalising the mechanism of trust building and conflict resolution and of balancing the network relationships within the IJV arrangement emerges from the process of IJV dynamic evolution. This research was solely undertaken by the author for the purpose of a thesis submitted in fulfilling the requirements for the degree of Ph. D at the University of Auckland.
9
Zhang, Yue. "The usage of third party logistics in New Zealand : a thesis presented in partial fulfillment of the requirements for the degree of Master in Applied Science in Logistics and Supply Chain Management at Massey University, Albany, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/987.
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The aim of this research is to investigate the use of third party logistics in New Zealand companies from the users’ perspective and to identify the improvement opportunities in the New Zealand environment. The empirical research is used to investigate the reasons for undertaking or not outsourcing logistics activities in New Zealand companies; to investigate the extent of use of third party logistics services in New Zealand and the influence of firm sizes and different industries on different aspects of 3PL (third party logistics) practices; to investigate critical success factors and attributes of selecting and evaluating 3PL service providers by users of 3PL in New Zealand; to establish the impact of usage of 3PL providers on New Zealand companies; to evaluate the satisfaction level of New Zealand 3PL services; to investigate the future plans of current 3PL users in New Zealand. The results showed that 3PL has been accepted by New Zealand organizations; with more than half of the respondents using 3PL. Current users accepted that 3PL allows them to gain a number of benefits and believe that 3PL has more positive impacts than negative. With a high level of satisfaction, a large number of user firms are likely to maintain and moderately increase the use of 3PL in the near future. The results of this study provide useful information for both 3PL providers and users. Providers should be aware of the most frequently used services, the potential trend, and develop their capabilities accordingly in terms of these future requirements. The experience of the firms in this study also provides insights as to the benefits of outsourcing logistics activities and how to plan for implementation for 3PL users.
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Bradbury, M. E. "Characteristics of firms and voluntary interim earnings disclosures." Thesis, University of Auckland, 1988. http://hdl.handle.net/2292/1992.
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This thesis reviews the evolution of interim reporting in New Zealand. The attempts to regulate interim reporting by the stock Exchange Association of New Zealand and the lobbying behaviour of affected parties are documented. The regulation of interim reporting is interpreted as a series of self-interest actions by the affected parties. In 1973 semiannual reports were mandated for all firms listed on the New Zealand stock Exchange. However, the content of these reports, was not specified until 1976. The extent of voluntary reporting practice prior to 1973 is recorded. The major empirical analysis of the thesis examines the association between corporate characteristics and the voluntary disclosure of semiannual earnings during the period 1973 to 1976. The analysis shows that firms with high semiannual earnings disclosures have more shares issued, have paid an interim dividend, carry relatively less inventory, are in a more seasonal industry and have a greater earnings forecast error. Assets in place, political costs of disclosure and competitive costs of disclosure are not found to be associated with the level of semiannual earnings disclosure. Sensitivity analysis indicates that the significance of the explanatory variables depends on firm size and upon the threshold level of disclosure.
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Teixeira, Alan. "Disclosure Rules, Manager Discretion and the Relative Informativeness of Earnings Components." Thesis, University of Auckland, 2001. http://hdl.handle.net/2292/2401.
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This is a study of earnings quality, examining whether components of earnings based on New Zealand (N.Z.) accounting classification systems have different information parameters. The N.Z. environment provides a unique opportunity to examine a period with no legislative backing of accounting standards and a flexible accounting standard. Combined, this gave mangers the ability to clearly identify earnings components they considered to be differentially informative. Informativeness is assessed by the ability of current period earnings to predict next period earnings and the contemporaneous relation between returns and earnings. The results indicate that disaggregated reported earnings are more informative than aggregated earnings in a non-trivial way. In one of the sample periods disaggregated earnings explained 29% of the variance in returns, more than twice the explanatory power of aggregated earnings. N.Z. accounting standard setters replaced SSAP7 with FRS7 in 1994 contending that the discretion available to mangers reduced the informativeness of earnings. Not only do the results not support that contention but earnings informativeness has fallen since FRS7 came into effect, suggesting that standard setters should revisit that decision. The results also have implications for the content and form of the N.Z. Stock Exchange (NZSE) preliminary announcement. "Unusual earnings" reported to the NZSE by companies are shown to be differentially informative to investors yet the NZSE does not always identify these components when the preliminary announcement is summarised and disseminated to market participants. To summarise, the effective codification of earnings brought about by FRS7 has reduced the informativeness of earnings – locking differences between components into total earnings. The N.Z. results beg the question as to whether similar economic events are locked into the COMPUSTAT summary earnings variables for U.S. data.
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Probert, Anne. "Competitive bodybuilders and identity: insights from New Zealand : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy, Department of Management, College of Business, Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1129.
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This research explores competitive bodybuilders in New Zealand and their identities. Bodybuilders have often been construed as being broadly similar – excessively muscular people, who build their physiques for sometimes questionable reasons, such as for a cover for internal insecurities. Bodybuilding is often considered acceptable for men because muscles are symbolic of masculinity – on women they are seen as unnatural and unfeminine. While external critiques have tended to portray bodybuilders in a negative light, phenomenological accounts have often emphasised participants’ positive experiences. Existing research concerning the identity of bodybuilders has only scratched the surface. Identities reflect an understanding of ‘who one is’ – the continuing meanings people associate with themselves and as members of social groups. Furthermore, bodybuilders are not just ‘bodybuilders’, they are also people. Bodybuilding is not their only identity, it is one of their numerous identities. This research explored not only the meanings participants attribute to bodybuilding, but also how it is lived and experienced within the broader self. A phenomenological-inspired, mixed methodological approach was adopted using quantitative and qualitative methods. Participants were male and female competitive bodybuilders of varying ages residing in New Zealand. They were at different stages in their bodybuilding career and represented a range of competitive experience. A postal questionnaire was completed by 382 competitive bodybuilders, and in-depth interviews were conducted with 32 participants. Photo elicitation was also used. A key outcome of this research has been to highlight the changeable, complex, contradictory nature of bodybuilder identities. Fluidity, ambiguity and pluralism existed amongst the everyday practices and identities of participants. Although bodybuilders shared commonalities, their identities were not identical or stable: bodybuilding could be about transforming the body,looking good, being competitive, creative and/or healthy. It could be a lifestyle, involve personal challenge, self-development, social belonging and friendship. Identity experiences could be influenced by personality, background, gender, sexuality, age, ethnicity, work, family and church. The bodybuilder identities were also found to be closely connected to participant perceptions concerning their natural body, genetic advantages and limitations. Furthermore, their identities were not depthless but entailed commitment, passion, mental, social and emotional dimensions. Competitive bodybuilding was a meaningful activity, that often left an indelible mark and continued to shape participant lives even after they had ceased competitive bodybuilding.
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Tay, Ink. "Fixed asset revaluation : management incentives and market reactions : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Commerce and Management at Lincoln University /." Lincoln University, 2009. http://hdl.handle.net/10182/1555.
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There is a lack of relevant research of fixed assets revaluation practices in New Zealand. This study provides some insights as (1) why some New Zealand firms choose to revalue their fixed assets; (2) when will a firm revalue its fixed assets; and (3) whether fixed asset revaluation provides information to investors. This research attempts to explain the motivations of the management’s fixed asset revaluation decision in New Zealand. The empirical analysis includes five common explanatory variables, such as gearing (debt-equity ratio), liquidity, market-to-book ratio, firm size, and fixed asset intensity. In addition, the relationship between asset revaluation and share price movements of the firms are examined to determine the perceived usefulness of fixed asset revaluation information for the capital market in New Zealand. The study results show that fixed asset intensity and firm size significantly contribute to the revaluation decision. In contrast to the findings of previous studies (Whittred and Chan, 1992; Brown, Izan, and Loh, 1992; and Missionier-Piera, 2007), the level of corporate gearing is negatively related to the probability of revaluing assets for the sample of New Zealand firms in this study. However, the effect of the level of gearing on the revaluation decision is insignificant. The empirical results did not show any significant outcomes and relationships for investigated year 1998. This is because 1998 signified the end of recession and the beginning of economic growth in New Zealand. At the end of a recession, the changes in the country’s economic environment might have superseded individual firms’ considerations in management decision making process. The empirical results show that the practice of revaluation increased sharply with the adoption of the IFRS in 2005 in New Zealand. About 28.1% of the revaluation announcements under study were made in 2005 compared to just over 15.8% in 2001. Furthermore, the empirical results show negative returns accrue to firms prior to the publication of financial statements that carry revaluation announcements. These negative returns are reverted as soon as the revaluation information is made public. These gains are again maintained for at least a month after the announcements are made. Comparing frequent revaluers to first time revaluers, the results show that asset revaluation information is relevant to investors. Frequent revaluers gained only 0.8% announcement abnormal returns while First time revaluers gained over 4% in the 2005.
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Zhai, Y. H. "Asset revaluation and future firm operating performance : evidence from New Zealand : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Commerce and Management at Lincoln University /." Diss., Lincoln University, 2007. http://hdl.handle.net/10182/219.
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The regulatory framework of many countries allows the upward revaluation of assets. Previous studies on the association of asset revaluation and future performance in Australia (Barth and Clinch, 1998), U.K. (Aboody, Barth and Kasznik, 1999) and Hong Kong (Jaggi and Tsui, 2001) have shown that upward asset revaluations are positively associated with the firm’s operating performance, suggesting that asset revaluations are value relevant. This study extends the previous research by focusing on the New Zealand environment with recent data to examine the association of upward asset revaluation and future operating performance. There is no obvious evidence indicating that upward revaluations are associated with operating performance in New Zealand. Our market assessments show that current year asset revaluations are related to share prices and returns, but are not statistically significant.
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Khan, Khalid. "The violation of psychological contract : possible causes for the failure of organizational incentive systems to motivate knowledge sharing : a thesis presented in partial fulfilment of the requirements for the degree of Master of Management in Human Resource Management, Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1223.
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Researchers and practitioners have linked the survivability of organization to their ability to manage their knowledge resource. This ability of the organizations depends on providing the technological support for the creation of knowledge, organizational structures (such as the organization reward systems) and the willingness of their employees to share their knowledge. Developments in information and communication technologies have facilitated organizations in developing the infrastructures that are required for the dissemination of knowledge. Organizations are thus left with the challenge of developing organizational structures that will motivate knowledge sharing among its employees. The knowledge sharing problem, which was once seen as an issue of capturing can codifying information, is now seen as a challenge of motivating individuals, the true owner of knowledge, to share their valuable resource. Behavioural scientists have taken interest in knowledge sharing as a form of helping behaviour which is directed at the organizations or member within the organizations. Although organizations have great desire that their managers engage in this behaviour, it is the discretion of their employees whether they want to share or withhold their knowledge. Organizational structural control mechanisms (such as the performance evaluation systems) have limited success in enforcing such behaviour as there are no means of measuring its outputs. Organizations depend on their incentive systems to motivate knowledge sharing. Research into motivation indicates that there is no easy fix to achieve this. Organizations have to balance the use extrinsic and intrinsic motivators, considering the specific motivational requirements of their employees. Motivational interventions, such as the use of incentives, are dependent on the level of trust the employees have in their managers and the organization in whole to deliver on those incentives in a fair and equitable manner. Where trust levels are not sufficient, employees tend to ignore such incentives and tend to further disinvest discretionary efforts. The current study used the psychological contract theory as a frame work for understanding the dynamics of the employee-employer exchange. The central premise of the theory is that employees tend to lose trust in the organization or the agent of the organization, when they perceive that their expectations have not been met. In addition to the lost of trust, psychological contract violation is also negatively associated with desirable organization behaviours and attitudes – such as commitment, in-role and extra-role effort – and is positively associated with undesirable organization behaviours and attitudes such as intention of turnover. The current study used a qualitative research design to investigate how the violation of the psychological contract can add to the ineffectiveness of the organization incentive system to motivate knowledge sharing. Using semistructured interviews the participants were provided with short scenarios (vignettes) which simulated occurrences of psychological contract violation. The participants, acting as informants, responded to question with regards to how the situations depicted in the vignettes would affect the vignette characters’ work behaviours, specifically their desire to share knowledge.
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Tan, Zhenhua. "Is the Chinese stock market overvalued?" Diss., Lincoln University, 2008. http://hdl.handle.net/10182/773.
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The Chinese stock market has experienced tremendous growth and development over the past years. It is now the second largest stock market in Asia (after Japan). The increasing numbers of stock investors and the generally upward trend of the local stock indexes transform the Chinese stock market into one of the most actively traded stock market. This study examined the “pricing errors” of the Chinese stock market. The intrinsic values of equities, which can be compared to actual index prices, were estimated using the dividend discount model. Using a database of daily dividend based index prices of Shanghai composite index 180 and Shenzhen composite index 100 from July 2002 to June 2005, our study shows the stocks were undervalued during the sample period, on average, by approximately 0.09% and 1% for Shanghai and Shenzhen composite indexes respectively. The result reveals during July 2002- June 2005, the Chinese stock markets were close to the real value. Another objective of this study is to examine the impact of the economic conditions on the “pricing errors” of Chinese stock market. We find that the Chinese stock markets are much price momentum driven. The relationships of the economic factors and the deviation between the estimated cost of equity (based on CAPM) and the implied cost of equity (based on the actual index prices) showed similar results. We conclude that the Chinese stock markets do not sufficiently reveal local economic conditions.
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Jayamaha, Nihal P. "Validity of business excellence models : a conceptual and empirical analysis : a thesis submitted in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Technology at Massey University, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/827.
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The validity of three key Business Excellence (BE) models used in the Asia Pacific—the Australian Business Excellence Framework (Australia), the Baldrige Criteria for Performance Excellence (New Zealand) and the Singapore Quality Award Criteria (Singapore)—was examined from a conceptual as well as a predictive standpoint. Unlike in many past studies, in this study the validity of the measurement criteria stipulated in BE models have been directly assessed. The conceptual validity of the three BE models was studied through a generic theoretical model using the partial least squares-based structural equation modelling (PLSBSEM) method. Apart from measurement validity, the strengths of the hypothesised causal relationships between the constructs of the BE models and their practical implementations were also examined under conceptual validity. The predictive validity of the three BE models was examined through linear predictive models involving enablers—being measures in BE models that cover what organisations actually do in order to achieve business outcomes—as predictors and business outcomes as responses. Alongside predictive validity, the reasonableness of the stipulated weights of the enablers was also examined. Other empirical and pragmatic inquiries covered in this study included: (a) a study of the effect of “industry attractiveness” on financial and market performance, and (b) a study of the relationship between BE constructs and “national cultural dimensions”. Results revealed that although the three BE models fulfilled the basic requirements of measurement validity, against more stringent criteria such as those used in psychometrics, they showed low levels of validity. The possible reasons for this were examined and the ways of overcoming the shortcoming were suggested. The generic theoretical model was found to be statistically significant across all three settings: Australia, New Zealand and Singapore. As regards predictive validity, it was observed that enablers appear to be good predictors of business outcomes (thus establishing predictive validity) although there was scope for improvement of the existing weighting scheme of the enablers. This study is important because many organisations in the region use BE models with the expectation of improving their performance in key results areas and hence there is a need to demonstrate that the BE models are based on sound concepts.
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Moriarty, John. "A theory of benchmarking." Lincoln University, 2008. http://hdl.handle.net/10182/1085.
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Benchmarking is a well established and respected mechanism that contributes to organisational improvement. Its epistemology demonstrates it to be theoretically underdetermined with literature focusing on pragmatism and praxis. Benchmarking's critics hold it to be a-theoretical; failing to provide its practitioners with a reliable basis for distinguishing between effective and ineffective efforts. The purpose of this thesis is to review Benchmarking's epistemology and identify the necessary or sufficient methodological elements contributing to its effectiveness and to establish them within an acceptable theoretical framework. A causal approach is applied to the objectives of organisational benchmarking's current definitions and implementation frameworks. The resulting theoretical framework is then validated against current exemplary benchmarking praxis to explain its effectiveness and satisfy historical criticisms. Central to the approach is the application of supervenience and entailment relationships between benchmarking parties within the umbrella of Peircean Causation to determine the feasibility of a benchmarking proposition. Benchmarking's a priori effectiveness (sufficiency) can be established from an organisational axiom and five logical conditions. This research establishes a new encompassing definition of benchmarking reduces its typology to a single consistent form and establishes an Effective Benchmarking Process that explains current practices and addresses historical criticisms. These logical conditions also explain the effectiveness of empirical frameworks such as the Malcolm Baldrige National Quality Award and ISO 9000. A theoretical foundation for benchmarking provides a platform for extending the theory of organisational improvement. It also has significant potential to enhance organisational sustainability by reducing wasted effort. This research focuses on the causal linkages between benchmarking and organisational sustainability. The research establishes a new definition of benchmarking, specifies necessary and sufficient conditions for its application and frames practitioner efforts within an Effective Benchmarking Process (EBP).
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Lewis, Kate Valda. "A meaningful life : being a young New Zealand entrepreneur : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Management, Massey University, Wellington, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/916.
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Changing characteristics of work and careers have resulted in a shift in perceptions of the potential value of entrepreneurial activity. In parallel there has emerged an appreciation of the non-economic impact of entrepreneurship on those who enact it. However, there still remains a limited understanding of the consequences of choosing to be an entrepreneur, and what that choice means in terms of that individual’s life and work. The potential for the young as a group to engage with entrepreneurship as a ‘career option’ is high, therefore the central research objective of this study was to learn what meaning young New Zealand entrepreneurs attach to ‘being in business’. The study was grounded in an inductive, interpretive research design, underpinned by the tenets of constructivism. Phenomenologically focussed, in-depth interviews were used to gather data from ten young New Zealand entrepreneurs. These interviews were semi-structured and emphasised language, meaning, and narrative. The resulting data were analysed using elements of a constructivist grounded theory approach. A key finding was that the nature of the relationship between the entrepreneurs and their firms was a strong attachment grounded in emotion. The intertwining of the life of the business with the life of the young entrepreneur was viewed positively, and frequently involved personal transformation. Businesses were more than mechanisms for achieving monetary wealth. The relationship between the young entrepreneurs and their work was also intense. Balance of work and life was not an issue, nor did they seek to differentiate between the two spheres. They were content to have the two blended in a manner of their choosing. Consistent with this was their drive for personal authenticity and adherence to strong ethical imperatives. Being an entrepreneur was less about career (and even less about a job) and more about fulfilling needs of a higher order. Almost all the participants strongly identified as entrepreneurs. They felt it was the identity most consistent with their values, attitudes, and aspirations. They accepted that in some instances the label small-firm owner manager was accurate in terms of the scale of their operations, but rejected its appropriateness on any other grounds.
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Macdonald, Julie Susan. "Who talks, what they talk about, and how much they say : a study of bulletin structure and source use in New Zealand free-to-air television news programmes : a thesis presented in partial fulfilment of the requirements for the degree of Master of Management in Communication Management, Massey University, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/922.
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Free-to-air television news is an accessible and popular means through which audiences can gain knowledge and understanding about the world. Therefore, the nature of the news provided has important implications for the opportunities audiences have to become informed about events and issues, and to use this knowledge to participate in social decision-making. The structure and content of news bulletins reflect the decisions made by broadcasters about the topics that are considered to be important, and which sources should have the opportunity to be represented. Thus, the goal of this research was to compare the structure and content of the news provided by New Zealand’s national free-to-air news programmes; ONE News (TVNZ), 3 News (TV3), Prime News (Prime Television), and Te K ea (M ori Television). A content analysis of one constructed week of the four news programmes was undertaken, focusing on four general areas of interest. First, the profile of the news bulletins was examined (i.e., the proportion of the bulletin allocated to different segments of the news, the duration of main news stories, the origin of production of main news stories, the proportion of New Zealand and international news, and the topics included in the news). Second, the research investigated the identity of the types of sources selected by the broadcasters for inclusion in locally produced main news stories. Third, the frequency and duration of élite and non-élite source speech was examined. Finally, the extent to which journalists speak on camera in news stories was also investigated. The study showed that the four programmes generally conformed to the ‘standard profile’ of modern television news bulletins; the programmes included considerable amounts of non-news content and the news topics often reflected entertainment values, rather than focusing on serious issues. A further significant characteristic of the bulletins was that élite sources were more likely to be included in news stories on all programmes and generally had greater opportunities to speak. However, in many respects it appears that Te K ea provides an alternative news bulletin compared to the other three channels, by focusing on a wider range of news topics, including more non-élite sources in stories, and giving all sources considerably more time to share their views. Te K ea seems to broadcast a news programme that makes a compromise between the entertainment values which are entrenched in contemporary television news, and the broader M ori Television mandate to inform and educate the public. This contrasts with the more homogenous (in terms of the characteristics examined in this research) news programmes offered by the ONE News, 3 News, and Prime News. This study concludes that the nationally available free-to-air news programmes currently broadcast on New Zealand television fulfil the traditional news functions of informing and educating the public in only a very narrow sense. The deregulated news environment is poised to undergo further transformation with an anticipated increase in convergence among news media and the emergence of more television news providers. The challenge within this commercial environment is for ONE News, 3 News, Prime News, and Te K ea to deliver on their stated commitments to provide information and promote debate on the important issues of the day.
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Buchmann, Anne-Kristina. "In the footsteps of the fellowship : understanding the expectations and experiences of Lord of the rings tourists on guided tours in New Zealand." Lincoln University, 2007. http://hdl.handle.net/10182/145.
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This study seeks to gain an insight into the experiences Lord of the Rings tourists have on guided tours in New Zealand and the role of the tour guide(s) in that experience. The study examines motivations, expectations, actual experience and its evaluation and the role of the tour leader and guides. By drawing primarily on the results of qualitative research that examined the experience of film tourists and other people involved in the film tourism industry over a span of three years, I identified underlying motivations involved in the production and consumption of film tourism. The study found that pre-tour images of Lord of the Rings and its publicity surrounding the making of the films play a significant role in the formation of film tourists' expectations. The emotional relationship towards the films and the novel by J.R.R. Tolkien had motivated film tourists to seek a meaningful and sincere experience. Furthermore, the film and its making as discussed on the DVDs, further publicised myths like the authenticity of the film production itself and the experience of great meaning for one's personal life. Consequently, the study found that most film tourists put a high significance on the sincerity of the relationships within the tour community and with the tour leader and guide(s). The film location visit itself was experienced as highly rewarding but was significantly enhanced by the presence of the tour community ('fellowship'), reenactments and the physical presence on site. This embodiment was crucial for the overall experience as it further authenticated the location visit but also the journey itself as a worthy and spiritual endeavour. It was shown that the New Zealand image of 'green', 'clean' and 'exotic otherness' has been reinforced by multiple media portraits and matches many aspects of the Middle-earth image. All film tourists judged the use of New Zealand for the portrayal of Middle-earth as 'authentic' even if they knew about J.R.R. Tolkien's British background. Furthermore, they judged their film tourism experience as authentic even though the locations were used in a fictional setting. Thus the notions of object authenticity was explored and replaced with the concepts of existential authenticity and sincerity to shift the focus towards the active process of negotiation of authenticity in the tourism experience. To understand tourists' behaviour and motivation, notions of 'spirituality' and 'pilgrimage' were also employed. The study tourists undertook a meaningful and spiritually significant journey that was enhanced through the experience of embodiment and community which suggested parallels between the religious pilgrim and the secular film tourist. Both are on a meaningful journey to distant places and follow scripted guidelines while also creating their own experience. Embodiment played an important role. Furthermore, film tourists sought the community of other believers and were willing to 'follow in the footsteps' of film stars and crew when choosing which film locations and eateries to visit as they sought places that had attained an 'aura'.
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McIntyre, James. "Enhancing the SME NPD process through customer focused design activities: a New Zealand case study." Massey University, 2009. http://hdl.handle.net/10179/1073.
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Small to Medium Enterprises (SMEs) face enormous financial risk when embarking on a new product launch. SMEs are less likely to implement more formal risk minimization strategies for new product development (NPD) such as StageGate, often citing reasons of resource constraints or the more prevalent notion that “this stuff doesn’t apply to us”. Two key elements of any such risk minimization strategies are an early emphasis on benchmarking competitors and a thorough study of the attitudes and behaviours of potential customers. The SME’s investment of time and resource in early acquisition of this knowledge is a critical factor for success (Cooper 2001). Armed with this information, the SME is able to adopt a Customer Focused Design (CFD) strategy, whereby the product development effort is remains focused on the external customers wants and needs through all phases. SMEs that are able to satisfy these needs more effectively enjoy an obvious competitive advantage (Matzler and Hinterhuber 1998; Lüthje 2004). SMEs are often challenged by these tasks (Freel 2000; Larsen and Lewis 2007; Owens 2007). They may be overwhelmed by the prospect of expected costs, lack of expertise, and financial pressures to rush to market. Too often the more conventional path is chosen, whereby a solution is proposed, developed and tested in the market to “see if it sticks”. Such methodologies are less effective and subject the SME to increased financial risk. International studies of SMEs attitudes and behaviour towards NPD reveal common challenges of resource limitations, skills deficiencies and organizational issues (Xueli, Soutar et al. 2002; de Jong and Vermeulen 2006; Siu, Lin et al. 2006; Murphy and Ledwith 2007; Owens 2007). New Zealand firms are no exception, and are burdened with similar challenges as their international counterparts. This study aims to propose a simple framework for small firms who wish to acquire knowledge about their target markets and potential customers with limited time and resources. The framework enables SMEs to incorporate customer focused design principles into their product definition phase, and better orient themselves to the consumer marketplace. The study makes use of a New Zealand based case study to evaluate how the framework may be employed to identify quick and inexpensive efforts that can reproduce some elements of more sophisticated CFD and benchmarking methods. The obtained results are incorporated into a product design specification and embodied into a physical prototype to further illuminate the process. In addition to the primary area of study, prospects for new adjacent product lines and new potential markets for future development are also gained from the research.
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Liu, Yun. "The discourse of being a business executive: an exploration of executive coaching advertisements to illuminate the discourse of being a business executive and the degree to which executive coaching engages in psychotherapy : a thesis presented in fulfilment of the requirements for the degree of Master in Management, Massey University, Auckland, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/964.
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There has been growing interest in the field of business management in developing methods to improve management competency. One popular management development method has been executive coaching, but because of the unique needs of business executives, executive coaches are constantly looking for new and more effective methods to work with business executives’ life, career, physical, and psychological problems. There has not been an agreed upon solution discovered to solve this problem. On the one hand, it was proposed that there is a need for executive coaches to employ psychotherapeutic methods in coaching to meet the psychological demands of business executives. But on the other hand, there are numerous issues related to standardizing executive coaching methods, qualifying executive coaches, and resolving ethical dilemmas. The author of this thesis views this issue as an over expectation of society of individuals in positions of power and responsibility. This thesis uses social theories to explore the expectations behind the high demands on the performance of business executives, and to illuminate the degree to which executive coaching engages psychotherapy. The findings of this study show that certain themes such as business skills, leadership, self-development, success, interpersonal skills, and achieve work-life balance dominates the advertisements of executive coaching professionals. These advertisements also use rhetorical devices to make these skills seem attractive and important to possess, which inevitably impacts on the view of self of executives and stimulates their desire to self- improve. It was also found that 21.26% of the advertised executive coaching services could be promoted by psychotherapists instead.
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Kaule, Ralph Dungit. "Analysing project management culture and practice of public managers in Papua New Guinea: a case study of the National AIDS Council Secretariat : a thesis presented in the fulfilment of Master of Philosophy in Development Studies at Massey University, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/1151.
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This thesis analyses and explores the Culture and Practices of Public Managers involved in implementing projects in Papua New Guinea. Project Implementation is an integral part of the overall project management cycle that has received a great deal of attention as a major development problem. In order for us to gain an insight of the theme of the thesis, the National AIDS Council Secretariat (NACS) was selected as the site for this case study. To investigate'how things were done in NACS', a variety of approaches were used to gauge the views, perceptions and experiences of programme and project managers in NACS, to help us understand the factors that affect staff practices. Poor management practice and the lack of a sound management culture and work ethic in PNG, is often blamed for the break down in the state?s capacity to deliver public goods and services to its citizens. Performance culture and good practice by public managers employed in State Institutions to handle projects have regressed in the last three decades, and as a result, projects are seen as failing to meet the goals and objectives of the state. The research question which the case study had to answer was: What is the nature of project management culture and practice among public sector managers in the National AIDS Council Secretariat? The study sought to investigate the extent to which the areas of command and control, project training, project knowledge and staff motivation were important integral managerial qualities in the attitudes and practice of public managers. The study showed that, of the four elements of managerial practices investigated, the inability of public managers to assume leadership, command and control and motivate their staff, were the most important elements missing among managers in NACS. Based on the findings and the evidence collected during the research, this thesis argues for substantial capacity building programmes to be designed and conducted around 'programme and project management' roles in state institutions and agencies in PNG, as the way to improve staff capabilities so as to enable project managers and their staff to efficiently implement projects.
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Smollan, Roy Kark. "The emotional rollercoaster of organisational change : affective responses to organisational change, their cognitive antecedents and behavioural consequences : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Management at Massey University, Auckland, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/945.
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Change is a potentially emotional event as people anticipate or experience its outcomes and processes. Managers and researchers often ignore the emotional aspects of organisational change, yet it is precisely these aspects that can promote acceptance of change or resistance to it. The focus of the research is on the many factors that contribute to cognitive, affective and behavioural responses to organisational change. A model of individual responses evolved from the literature review and helped guide the research questions. It indicates that responses to change depend on factors in four categories: those in the change itself (outcomes, scale, temporal issues and justice); those in the employee (their emotional intelligence, disposition, previous experience of change, and change and stress outside the workplace); those in the employee’s perceptions of the leaders/managers/agents (their leadership ability, emotional intelligence and trustworthiness); and those in the employee’s perception of the organisation (its culture and change context). Two main research approaches underpinned the thesis. Firstly, cognitive appraisal theory takes the position that emotion derives from cognition as people contemplate the importance of events (such as organisational change) to their wellbeing and consider how they will cope. Secondly, social constructionism was used as a theoretical platform because it combines the individual experience of emotions during change with the social forces that help shape them. Twenty-four interviews were conducted in Auckland, New Zealand. The participants were from a variety of industries, organisations, hierarchical levels, change roles, functional departments and ethnic, gender and age groups. They reported on many different types of change, small and large, with many focussing on some element of organisational restructuring. The study showed that people played different roles in change events - as leaders, managers, agents and recipients - and at times took on a combination of these roles, which did not always depend on hierarchy. The roles they played to some extent influenced their responses. Findings show that all 13 factors in the model produced some responses, but not in all participants. The most prevalent of these, and those that often provoke emotions of the greatest intensity, were personal outcomes and the fairness of change. Two additional factors surfaced, control over the change and support from colleagues and people outside the organisation, and the model was revised to include them. The study confirmed that organisational change is indeed an emotional event, and that these emotions arise from a host of factors that have individual, social and wider contextual origins.
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Watts, Tony. "Strategies for New Zealand manufacturing small and medium sized enterprises going global : a thesis presented in partial fulfilment of the requirements for the degree of Master of Business Studies in Management at Massey University, Turitea, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/1141.
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The strategies to employ when a small to medium sized enterprise (SME) enters the international market are important issues for a business to consider. This research study addresses the question “What strategies will position New Zealand manufacturing small and medium sized enterprises for international markets?” It is intended to compare various strategies for going global, discovering these through a literature review and personal interviews with New Zealand businesses who have successfully globalised. The research studies globalisation within manufacturing small and medium sized enterprises (SMEs) in New Zealand. It explores strategies available in order to discover their advantages and disadvantages, and suggests key strategic directions for New Zealand manufacturing SME’s to use when entering into international markets. The research is intended to benefit New Zealand SME’s considering entering the international market place, which in turn will contribute towards benefiting New Zealand as a whole as it endeavours to position itself in the international competitive arena. Specific strategies for New Zealand manufacturing SME’s wishing to establish global markets are explored with implications for theory, research, and business practices. A case study approach was adopted, with multiple research methods used to gather information for the study. An experience survey in the form of personal interviews was used to gather a range of views from people with knowledge and experience in exporting to international markets. Documents were analysed, together with information gained through the interviews to compile case histories of the businesses that participated in this research. Strategies relevant to going global were identified in a literature review and these strategies were compared with actions and directions taken by the businesses interviewed. The analysis of the findings reveals congruence with theoretical strategies for globalisation of SMEs identified in previous studies; however it was found that decisions made when going global were highly dependent on the individual circumstances that a business finds itself in, rather than committing to strategies based on assumptions from academic studies. The businesses involved in this study went global through opportunities more so than strategic purpose. They had not set out to be a global enterprise, however when the opportunities arose their globalisation effort needed total commitment. Their experiences are discussed in this study and have relevance for other firms looking to go global.
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Tharmaseelan, Nithiyaluxmy. "Careers in cross-cultural context : a study of Sri Lankan immigrants in New Zealand : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Management at Massey University, Albany, New Zealand." Massey University, 2005. http://hdl.handle.net/10179/1189.
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This study considered migrants’ career outcomes as the result of their adjustments in terms of culture and career adaptation along with other positive attributes they brought on their arrival as well as developing in their new country. It considered that career is the property of individuals and managing it successfully is the responsibility of individuals themselves. Prior research into migrants’ issues and careers was used as the basis of this study and a model for analysis was developed using such issues. The resultant model included the wider life of migrants. A questionnaire including reliable measures of key variables was developed based on the literature. Two hundred and twenty-one Sri Lankan migrants completed the pilot tested survey. The results were analysed using factor analysis, tests of association and multiple regression analysis at the first stage to formulate a less complex model. Structural equation modelling was then used to confirm the relationships assumed between different variables. Although some of the relationships and/or variables assumed initially were removed from the model, the final model explained strong links between the variables that remained. Qualification gained before migration and career self-efficacy were found to be the most significant variables in explaining job satisfaction before migration. Usefulness of prior knowledge, skills and habits, efforts made towards career, education in New Zealand, information seeking, length of time in New Zealand and overseas experience had the greatest influence on current job level. Current job level, length of time in New Zealand and overseas experience were found to be the most significant variables explaining subjective career success after migration. Adapting to New Zealand culture was found to be significant in explaining only the career satisfaction after migration. It was also found that migrants’ career outcomes (success and satisfaction) after migration were significant variables in explaining overall career satisfaction of this migrant group: however, with the exception of job satisfaction, career outcomes before migration did not play a significant role in determining overall career satisfaction. The implications of the present study were considered, from both migrants’ perspective and that of New Zealand as the host society. A number of possible practical strategies relevant to migrants, community organisations and policy makers and authorities were suggested. Several potential avenues for future researches were identified and discussed. Thus, it is expected that this study will contribute to better career outcomes of migrants in New Zealand.
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Samson, Alan Michael. "Plagiarism and fabrication: dishonesty in the newsroom : a thesis presented in partial fulfilment of the requirements of the degree of Master of Management (Communication) at Massey University, Wellington, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1022.
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This first comprehensive study of New Zealand news media plagiarism proceeds from the observation that plagiarism, if not demonstrably increasing, is more common than many practitioners would care to believe. It affirms that, contrary to conventional opinion, plagiarism cannot be understood or dismissed simply or entirely as the product of dishonest or lazy journalists. The study findings support indications of an underlying culture of copying within news media organisations—a professional ideology encouraging, if not overtly justifying, copying, and discouraging clear authorship attribution. The findings emanate from responses to a survey distributed to all New Zealand’s journalists, followed by in-depth interviews with five journalists identified as having personal experience with aspects of the practice identified in the survey, and a sixth with a journalist against whom a complaint of plagiarism was upheld by watchdog body, the NZ Press Council. The research analysed the just four complaints related to plagiarism brought before the Press Council since its 1972 inception, as well as another five much-publicised examples of the practice written about in the news media, to the present day. Of the nine cases examined, three reflected the most serious type of dishonesty associated with Jayson Blair of the New York Times—calculated theft of words as well as outright interview fabrication. The others can be categorised in a perceived less blameworthy variety of plagiarism, bedevilled by confusion of terms and newsroom pressures. But because much run-of-the-mill plagiarism is likely to have gone unrecorded and unnoticed beyond the newsroom involved, the true extent of any sort of plagiarism here could not be judged. What was possible in this research, was to gauge a sense of prevalence by asking working journalists not of their own sins, but of their experience of being plagiarised by others. Suddenly the numbers of plagiarism cases rocketed, not in a usefully quantifiable way, but clearly demonstrative of an extent sufficient to warrant analysis of nature and origin. These experiences were set against an American model that identified four antecedents of plagiarism behaviour, two individual—journalistic rationalising of dishonesty and problematic techniques—and two situational—definitional ambiguity and reporter aversion to attribution. What became clear in these analyses was that, though all news media organisations view plagiarism very seriously, few if any acknowledge their own role in perpetrating the practice, that journalism is an industry that proceeds from an ideology of matching and copying.
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Love, Laurna M. "Impacts of imposed polychronic behaviour upon performance and well being in academic work environments : a 90 point thesis presented in partial fulfilment of the requirements for the degree of Master of Management in Management at Massey University, Turitea, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1157.
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In the contemporary workplace individuals differ considerably in the manner they approach their work and achieve outcomes. This thesis examined the construct of polychronicity (preference for undertaking multiple tasks simultaneously) within two intellectually intensive academic work environments. The impacts of imposed polychronicity on performance, job satisfaction, perceived stress and wellbeing were explored. Data was collected from 116 lecturers, teachers, supervisors and managers working in Northern Queensland, Australia. A quantitative approach was taken to data collection. Existing scales were used to measure a range of variables including preferred polychronicity, experienced work unit polychronicity, organisational commitment, job satisfaction, and perceived stress. To provide a qualitative perspective, respondents were asked for comments which were used to add depth and breadth to the study. The findings indicated that preferred polychronicity and experienced work unit polychronicity did not differ over genders or occupations which suggests that polychronicity is likely to be a personal trait. Responses were divided into polychronic, neutral or monochronic preference categories. The findings indicated that when polychronicity was high organisational commitment was high, but when monochronicity was high organisational commitment was lower. Further the findings indicated that when organisational commitment was high, job satisfaction was high and when organisational commitment was low stress was high, although polychrons relationship with stress was lower than that of monochrons. This may suggest that polychrons work better in an imposed polychronic environment than monochrons which supports previous research. The implication for employers is that through understanding the tasking preferences of employees they may be able to tailor strategies to improve and enhance personal wellbeing which in turn may increase job satisfaction, performance, wellbeing and reduce turnover.
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Tappin, David Charles. "Investigating musculoskeletal disorders in New Zealand meat processing using an industry-level participative ergonomics approach : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Organisational Studies and Ergonomics at Massey University, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/1003.
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In New Zealand, the highest incidence of musculoskeletal disorders (MSD) is found in meat processing, accounting for over half the injury compensation costs for the sector. This thesis reports on a two-year study of MSD in the New Zealand meat processing industry, with the aims of identifying MSD risk factors and interventions using an industry-level participative ergonomics approach. A review of the literature on occupational musculoskeletal disorders and participatory ergonomics identified gaps in knowledge, notably contextual factors for MSD and a limited scope for participatory ergonomics. The studies described in this thesis contribute to addressing these knowledge gaps. The first stage of the study established a profile of MSD injury data in the industry. Data were collected from four injury data sources for meat processing. A number of priority tasks were identified for beef and sheep processing, based on triangulation of these data, and findings were approved by the industry stakeholders, the Meat Industry Health and Safety Forum (MIHSF). The second stage of the study was the assessment of these tasks in a representative sample of processing plants, with the purpose of identifying risk factors that contribute to the occurrence of MSD, implementation barriers and MSD interventions. The study involved interviews with 237 workers, management, union and safety personnel in 28 meat processing sites. MSD risk factor data were separated into those concerning the high MSD-risk tasks (task-specific), and the wider work system (task-independent). From these data a list of contextual factors was developed which it is proposed may create conditions under which greater exposure to physical and psychosocial factors can occur in meat processing. Some 276 interventions were also identified. The third and final stage of the study involved working with the MIHSF in developing the interventions for use by the industry in reducing MSD risk. MSD intervention ideas were collated, summarised and prioritised. A document containing interventions, implementation barriers and risk factors was developed with the MIHSF and distributed to all levels of the industry. The thesis reflects on the effectiveness of an industry-level participative ergonomics approach to the achievement of the study aims, notably the identification of contextual risk factors and interventions for MSD.
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Martyn, Karen. "Decision-making in a corporate boardroom: Inside the black box." Massey University, 2006. http://hdl.handle.net/10179/986.
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The lack of empirical studies on board process represents a serious knowledge gap in the governance literature. To date there has been little research on how boards actually make decisions, the factors that contribute to effective board decision-making, and what tools and techniques may be used to improve board decision-making. Effective board processes are identified as leading to effective board outputs, and subsequently more effective organisational outcomes. This study explored the internal factors under the control of the board (or those selecting board members) that contribute to effective board decision-making processes. The perspective of small group decision-making research was applied to explore board decision-making processes. The three aims of the study were to investigate those factors that directors thought contributed to their board's successful and unsuccessful decision-making, to observe how a board actually makes decisions; and to determine whether training and usage of a normative decision-making methodology (including the use of a reminder role) might improve that board's decision-making process. Data collection included direct, in situ, observation of a board; semi-structured interviews with all board directors, the CEO and four executive team members; three surveys; and emotional intelligence testing (MSCEIT). The board was found to use normative decision-making procedures. These decision making procedures appeared to contribute to better decision-making processes and consequently better decision-making outputs. The task intent of acting in the best interest of the company and the relationship intent of trust were found to permeate the board inputs and processes examined during this research. Other input and process variables observed to influence board decision-making were classified as being task (structure, process, communication) and/or relational (relationships, director attributes and emotions) factors. Task factors included rational decision-making procedures; clarity of goals and roles; use of external advisors as critical evaluators; quantity and quality of information; consensus decision-making; post-decision evaluation and learning. Relational factors included homogeneity of directors through careful selection; socialising with management; board norms of a safe environment, supporting the doubtful director and the obligation to share contrary views; adequate business knowledge; emotional intelligence; and commitment. The results of emotional intelligence testing revealed levels sufficient to assist in positive board dynamics. The study results support the application of small group decision making research to aid in board process research, and further empirical exploration of board inputs using psychometric measures.
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Hamidon, Syahira. "The development of Malay entrepreneurship in Malaysia : a thesis presented in fulfilment of the requirement for the degree of Doctor of Philosophy in Business at Massey University, Auckland, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1009.
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Since the institution of the New Economic Policy (NEP) in 1971 and beyond its end in 1990, the Malaysian government has had mixed successes in developing Malay entrepreneurship. Despite on-going of privileges and assistance and the government’s concerted efforts and initiatives, Malay entrepreneurship still continues to lag behind that of the Chinese. This study centres on the challenges faced by the Government of Malaysia in the promotion of Malay entrepreneurial development. Based on interviews with diverse people, both within and outside the government, the study reveals that Malay entrepreneurial development is a complex process confronted by many issues and problems. The study also reveals that government privileges and assistance to Malays to promote entrepreneurship do not help much in boosting an entrepreneurial culture nor do they help them in enhancing entrepreneurial competitiveness and achievement. Instead, such privileges and assistance have conversely made the Chinese more resilient and competitive entrepreneurially but discriminative against the Malays. This conclusion confirms the proposition that “state assistance in the form of an affirmative action to an economically-challenged sector of society does little to create entrepreneurship; rather it challenges rival economic groups to sharpen their own competitiveness”. Finally, the study is able to indicate that Malay entrepreneurship differs slightly from the conventional Western concepts of entrepreneurship. The differences are largely due to the historical background of the Malays as a communitarian society; as Muslims; as a society still divided along class lines and as a status conscious community.
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Lees, Gavin. "Are radio markets Dirichlet? A study into the NBD/Dirichlet, its empirical generalisations and their extension to radio listening patterns : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing at Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1149.
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The well recognised and parsimonious Dirichlet model of buyer behaviour (Goodhardt, Ehrenberg and Chatfield 1984) has summarised a number of empirical generalisations about market structures and buyer behaviour. These generalisations have been described by Sharp, Wright and Goodhardt (2002) as: Differences in market share can be attributed largely to differences in market penetration A double jeopardy pattern emerges, with smaller brands having a lower average purchase frequency, share of category requirements, and proportion of sole buyers A brand’s customers buy from other brands more frequently Sole buyers tend to be very rare, and are also very light buyers Heavy buyers buy more brands and are very unlikely to be sole buyers Brands share their customers in proportion to their market share (Duplication of Purchase Law). Of these empirical generalisations, double jeopardy, polygamous loyalty and the duplication of purchase law are amongst the better known. They have been observed across an increasing number of product categories, countries and differing market conditions. This thesis considers whether the Dirichlet and its accompanying empirical generalisations also hold true for radio markets. Whilst Goodhardt, Ehrenberg and Collins (1975) and Barwise and Ehrenberg (1988) have considered television and its audiences there has been very little study into radio audience patterns. Perhaps this is because many researchers consider radio to be more like television than any other media. However, Lees (2003, 2006) has started to address the issues of radio market structures and radio audience patterns. This thesis adopts an empirical generalist approach showing the Dirichlet model of consumer behaviour and its associated empirical generalizations appear to apply to radio markets in that they: Show a high correlation between market share and the brand performance measures of: cumulative audience, average time spent listening, share of category requirements and exclusive audience Reflect the double jeopardy pattern with those stations that have a higher market share also having a higher penetration or cumulative audience and a higher average weekly time spent listening. Conversely those stations with a low market share having a lower cumulative audience and a lower average weekly time spent listening Show audience duplication between radio stations that varies according to each stations’ market cumulative audience, in accordance with the Duplication of Purchase Law Have the percentage of listeners loyal to one radio station reflecting the Dirichlet’s expectation of low exclusive audience. These exclusive listeners also reflect a double jeopardy pattern with the bigger stations having more exclusive listeners than the smaller stations. The most compelling result of this thesis is the apparent ability of the Dirichlet to describe a radio market place. Thus has managerial implications – especially to what extent a manager should take the patterns as ‘normal’ or seek to ‘buck the trend’. The conclusion is that radio station managers need to carefully manage their station working with the market rather than trying to ‘buck the trend’. This is likely to involve station managers actively promoting their stations to ensure that their station remains salient to its current listeners while also trying to increase its awareness amongst non listeners. This thesis has also made several contributions to knowledge about the Dirichlet. First, it has extended knowledge about the model to a new area – that of radio listening. Second, it has shown that while some radio listening seemingly violates some of the assumptions behind the model it is still robust enough to account for variations in multivariate count data in a manner that is parsimonious. Third, it has confirmed the known boundary condition that the Dirichlet does under-predict sole loyal purchase frequency. This thesis also calls for further research into both the Dirichlet model with further extensions to differentiated product categories; and into the question of radio audience measurement. It calls for the New Zealand Radio Broadcasters Association to commission a report into the effect of introducing portable people meters as a form of audience measurement.
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King, Colville. "Governance inertia & performance in a micro-sized single desk seller : a 120 point thesis presented in partial fulfilment of the requirement for the degree of Master of Management at Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1150.
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Single Desk Seller (SDS) firm structures dominate the agribusiness sector in many developing countries, and were created to resolve export market failure and achieve performance efficiency and effectiveness. Many of these SDSs are also state owned enterprises and have been perceived to be inefficient and a drain on the public purse, as well as no longer having a raison d'être in the face of the World Trade Organization’s anti-competition open markets policies. However, unlike in developed countries, SDSs are likely to remain a significant feature in small developing countries due to their inherent problem of small scale and undeveloped equity markets. It therefore beholds researchers and practitioners to correct inefficiencies of these structures in order to achieve optimal performance. The Arrowroot Industry Association, with a record of disastrous performance makes an ideal case to explore this governance-performance relationship. A holistic case study research methodology was used to carry out this study The main finding was that the governance structure of the Arrowroot Industry Association (AIA) was unresponsive to and did not co-evolve with its environment over the last (20) twenty years. As a result it increasingly became an inefficient mechanism for solving governance according to the normative prescriptions of property rights, transactions cost, agency, resource based view, resource dependency theories, stakeholder, and stewardship theories. Consequently, and despite having a rare and valuable starch product, the AIA was unable to meet demand or secure sufficient rents from the value chain to meet the revenue objectives of itself or of its members. The most significant causes of inertia in the AIA’s strategy and structure were caused by two exogenous variables (a fixed legislation and significant politically influence in the strategic process), and two endogenous variables (poor cognitive ability of management and directors and the limiting effects of its eroded resource base). The combination of poor performance and inertia of the AIA over the years resulted in various forms of escalating commitments, debt accumulation and a shrinking supply base upstream as producers sought alternative means of income. Furthermore, the absence of markets for managerial talents, corporate control and arrowroot production, harvesting and processing technologies restricted alternatives available to the AIA of Government in resolving the perceived problems. Research implications and recommendations for the AIA are subsequently discussed. The major recommendations proposed to reverse the performance problem of the AIA were (1) tighter vertical integration of the AIA to internalise of downstream inefficiencies, (2) efficient allocation of property rights along the entire value chain, (3) clearly defined roles and boundaries for key stakeholders, (4) increasing managerial, technological and financial capacity, and (5) reducing Government control by making influence-cost significantly prohibitive.
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Buhr, Klaus. "Volatility, price-discovery and trading volume in Australian equity index and option markets : a dissertation presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Finance at Massey University, Auckland, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1202.
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This dissertation investigates the information considerations of volatility, pricediscovery and the relationship change in volume and volatility resulting from index derivatives transactions on financial markets in Australia. The impact of information on volatility was investigated in the essay one, as volatility is a key factor for accurately pricing derivative securities. I assessed the forecast accuracy, unbiasedness and information content of volatility forecasts, based on implied volatility and conditional volatility models for the S&P/ASX 200 Index Options market in Australia. The conditional volatility models produce the most accurate forecasts and are robust when forecasting into short time horizons. Essay two, investigates the information content of the index and option markets in the price-discovery process. Based on the above volatility results, the long-run equilibrium relationship between the share price index and the implied price of the share-price-index option was investigated. Causality was determined to show which market leads the other. Information share measures were used to gauge the contribution of the share price index and index option markets to the price-discovery process. Unambiguous evidence shows the index market leads the options market and the former contributes more to price-discovery than the latter. In essay three, I investigate the dynamic relationship between the future price volatility of the S&P/ASX 200 Index and the trading volume of the S&P/ASX 200 Index Options to explore the informational role of option volume in predicting price volatility. I found the contemporaneous call options volume have a significant strong positive feedback effect on the implied volatility, but the contemporaneous feedback effect of volume on the TARCH volatility is insignificant. The contemporaneous feedback effects from the implied volatility and the TARCH volatility to the call options volume are positive, significant and strong.
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Becken, Susanne. "Energy use in the New Zealand tourism sector." Phd thesis, Lincoln University, 2002. http://hdl.handle.net/10182/440.
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Energy use associated with tourism has rarely been studied, despite a potentially considerable contribution to global or national energy demand and concomitant greenhouse gas emissions. In New Zealand, tourism constitutes an increasingly important economic sector that is supported by the Government to induce further economic growth. At the same time New Zealand is facing the challenge of reducing currently increasing fossil fuel combustion and carbon dioxide emissions. As a response, this study investigated the contribution tourism makes to energy use in New Zealand. In particular it has examined the role of the three main tourism subsectors (transport, accommodation, and attractions/activities), and different domestic and international 'tourist types'. Seven separate data analyses provided inputs for building a model based on 'tourist types' from which energy use in the New Zealand tourism sector could be estimated. Tourism was found to contribute at least 5.6% to national energy demand, which is larger than its 4.9% contribution to GDP in 2000. Transport, in particular domestic air and car travel, was identified as the dominant energy consumer. Within the accommodation sub-sector, hotels are the largest energy consumers, both in total and on a per visitor-night basis. Of the three sub-sectors, attractions and activities contribute least to energy use, however, activities such as scenic flights or boat cruises were recognised as being energy intensive. As a result of larger visitor volumes, domestic tourists contribute more to energy consumption than international tourists. Domestic and international tourists types differ in their energy consumption patterns, for example measured as energy use per travel day. Tourist types that rely on air travel are the most energy intensive ones, for example the domestic 'long air business' travellers or the international 'coach tourists'. The importance of international tourists' energy use will increase, given current growth rates. There are many options to decrease energy use of the tourism sector, with the most effective ones being within the energy intensive transport sub-sector. Increasing vehicle efficiencies and decreasing travel distances appear to be the most promising measures. This study argues that energy use depends largely on tourists' travel behaviour. Changing behaviour is possible but is postulated to be very difficult, and further research is needed to better understand tourists' motivations, expectations and decision-making. Only then, can strategies be developed and implemented to alter travel behaviours to better balance energy use, other environmental impacts and economic yield. Such a balance is a crucial consideration in the search for more sustainable forms of tourism.
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Mohd, Zahari M. S. "A study of factors moderating Malaysian hospitality students selection of tertiary education institutions, programme and subsequent career intentions." Lincoln University, 2004. http://hdl.handle.net/10182/1577.
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This study explores the moderating variables that influence a student's decisions to enter into a hospitality management programme and subsequently pursue a career in the hospitality industry. It also examines how these factors are implicated in or modify a student's career commitment over time. The sample includes students enrolling in various three year (6 semester) diploma and undergraduate programme offered by Malaysian hospitality institutions of higher learning over the academic years of 2002- 2003. This includes four public or government funded institutions with several branch campuses, and six private institutions. Predominantly the data for this study based are on self completion questionnaires with some additional insight particularly about respondents' direction of industry employment provided by means of qualitative responses. The initial comparisons are made between students in the public and private institutions and these are followed by an extensive series of analyses examining the differences and similarities of respondents' rating in the two rounds of data collection with reference to a range of independent variables. Also reported are how these ratings change over time. Significant differences were found in terms of parental socio-economic background between students who enrolled in the private and those in the public hospitality institutions. Nevertheless, for the key issues as to whether parental backgrounds lead to differences in respondents' attitudes and values about a career in hospitality this was not seen as an influencing determinant for both institutions. Further, the independent variables of gender, ethnicity, religion and geographical upbringing, secondary school background and prior experience do not clearly show causation of how students reports their views about the dimensions investigated in this study. In fact, students' levels of intention and commitment towards career are apparently not directly related to these independent variables. However, despite no clear pre-tertiary education indicators of likely disaffection being identified, a very clear picture emerged in this study that there is a declining sentiment among Malaysian hospitality students towards employment in the hospitality industry and reduced intention to pursue such a career. These weakened employment intentions are formed during the educational programme and are probably at least partially a result of the maturation process with varying consequences and implications for the students, hospitality institutions, industry and the government.
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Nikorowitsch, Johannes. "The influence of music sharing at work on social relationships between colleagues : a thesis presented in partial fulfilment of the requirements for the degree of Master of Management in Communications Management at Massey University, Wellington." Massey University, 2009. http://hdl.handle.net/10179/1079.
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This study explores the influence of music sharing at work on social relationships between colleagues. Music sharing has been proven to facilitate friendship and maintenance in various social environments (Brown, Sellen, & Geelhoed, 2001; Voida, Grinter, & Ducheneaut, 2006). However, music sharing at work in its influence on friendships between colleagues has never been explored, even though establishing and strengthening social relationships within the workplace have become increasingly important within organisations (Berman, West, & Richter, 2002). Informal relationships are beneficial for the overall well-being of an organisation as they increase the exchange of resources between colleagues. For the individual workers these relationships satisfy their need for social interaction. The study applied a mixed methods approach involving quantitative as well as qualitative methods. Twenty-nine employees from design agencies throughout New Zealand participated in an online survey and seven in semi-structured interviews. Both online survey and interviews were used in combination in order to achieve complementarily and triangulation between quantitative and qualitative data. The results suggest that music sharing contributes to the development of social bonding that occurs in the workplace. On the basis of the music that was shared through various technologies colleagues appeared to form impressions of each other. This involved determining each others’ music preferences and associating other personality aspects with those music preferences. It appeared that the more similarly colleagues perceived each others’ musical tastes, the more likely they were to become friends and/or to form informal music taste groups at work. The degree of reciprocity of music predicted the degree of intimacy between colleagues. When colleagues who were friends shared music with each other, they were much more concerned about reciprocating the music adequately than when they shared with colleagues they knew only superficially. The findings of this study are relevant for employers who want to promote relationship development between colleagues in a work environment where employees are passionate about music.
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Hayes, D. G. "An Investigation of visitor behaviour in recreation and tourism settings: a case study of natural hazard management at the Glaciers, Westland National Park, New Zealand." Lincoln University, 2008. http://hdl.handle.net/10182/942.
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Visitor non-compliance with protective recommendations is a major problem faced by recreational managers within natural environments. Although many studies have been conducted on noncompliant visitor behaviour within natural resource areas, few attempts have been made to gain an understanding of the behaviour, or to understand the decision making process. This dissertation seeks to address this gap by exploring salient motivations behind noncompliant behaviour within a natural recreation setting. The study was conducted over the summer of 2007-2008 within the popular tourist attractions of Fox and Franz Josef glaciers, Westland National park, New Zealand. The Department of Conservation has a legal and increasingly a moral obligation to provide a level of service and ensure a high standard of visitor safety within lands it administers. However, despite its efforts, management actions are criticised as being ‘over cautious’, and consequently a large number of visitors choose to ignore hazard warnings communicated by management and cross safety barriers, placing themselves and others at considerable risk. Previous studies at the glaciers have identified a number of causes for visitor non-compliance, including situational factors and the adequacy of current visitor management procedures. Through a quantitative measure, and qualitative interview responses, study findings show that visitor compliance with protective recommendations was strongly influenced by a number of situational factors including the proximity of track end points from the glacier terminus; the visibility of other visitors beyond the roped barriers; modest hazard perceptions of visitors; estimated visitor age; time of day and weather conditions. Based on visitor interview responses, motives of non-compliance were further explored by classifying behaviour according to Gramann and Vander Stoep’s (1987) typologies of normative violations. It is identified, using Ajzen’s (1985; 1991) theory of planned behaviour, that non-compliance with protective recommendations at the glaciers is motivated by, (1) a ‘belief’ that the situation or resource encouraged it; (2), through a release of ‘social pressure’, because everyone else was going over; and (3), a ‘perceived facilitation of the behaviour’, in that there were no obvious consequences to self or others. Implications for management to control noncompliant behaviour are discussed in detail.
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Liu, Yongli. "The current situation Chinese third-party logistics companies are facing - an exploratory study : 112.889 (120 credits) thesis presented in partial fulfilment of the requirements for the degree of Master of Applied Science (MApplSc) in Logistics and Supply Chain Management at Massey University, Auckland, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/969.
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The fast development of the Chinese economy has brought tremendous impact on the growth of logistics industry in the country. China has become the hottest market for both Chinese and foreign third-party logistics companies (3PL providers), and more and more foreign and domestic 3PL providers are being involved in the Chinese logistics industry. To understand the current situation Chinese third-party logistics companies are facing and the competitive strategies they are pursuing, an exploratory investigation was conducted in the study. A multiple case-study approach was adopted as the main strategy and guidance for the study. Under the principle of multiple case studies, multiple instruments (questionnaire, telephone interviews and archive searching) were used in the data collection among three selected case study companies. Also, within-case analysis and cross-case analysis were chosen as the overall framework of data analysis, and content analysis was selected as the main method for qualitative data analysis. Through investigating a variety of aspects of the three case study 3PL companies, the study has identified that all the case study companies have established country-wide logistics networks, have provided customers a range of logistics services, and have adopted different information technology systems in their operations. All the case study companies have achieved constant increase in their sales in recent years. Generally, the competition in the Chinese 3PL industry is fierce, and sometimes chaotic, unfair, and even illegal. Foreign 3PL providers have been considered as major competitor by Chinese 3PL providers. All the case study companies have developed and pursued a number of competitive strategies to gain competitive advantages in both cost and service. The main competitive strategies addressed include distribution network developing strategy, information technological strategy, and long-term partnership strategy.
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Senthilnathan, Samithamby. "The role of the most recent prior period's price in value relevance studies : a thesis presented in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Finance at Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/930.
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Numerous value relevance investigations use the Ohlson (1995) model to empirically explore the value relevance of accounting variables such as earnings and goodwill amortisation by employing equity price as the dependent variable, but do not incorporate the most recent prior period’s equity price as an additional explanatory variable. The Ohlson (1995) model and the efficient market literature indicate that, since share prices represent the present value of future permanent earnings in an efficient market, the most recent prior period’s equity price should be a crucial variable for explaining the current price in value relevance models. This thesis therefore outlines how the Ohlson (1995) model incorporates the most recent prior period’s price as a potentially important value relevant explanatory variable, and reformulates the Ohlson (1995) model to demonstrate how the empirical specification of value relevance regression models can be greatly improved by including the most recent prior period’s price as an additional explanatory variable. We revisit the Jennings, LeClere, and Thompson (2001) empirical specification used to study whether goodwill amortisation is value relevant and potentially informative with respect to future earnings to illustrate the improvement to the Ohlson (1995) value relevance model empirical specification. When the model specification is improved by including the most recent prior period’s price as an additional explanatory variable, trailing earnings are shown, using time series, cross-sectional, and returns-based analysis, to be at best marginally value relevant when empirically explaining share prices in value relevance regression models. The thesis also indicates that goodwill amortisation should not be deducted from earnings in accounting statements because the presence of goodwill amortisation is significantly positively (not negatively) related to equity prices. This effect is eliminated when the most recent prior period’s price is included as an additional explanatory variable in the regression analysis, thus indicating that goodwill amortisation information as well as trailing earnings information have already been incorporated into the most recent prior period’s price. The thesis further indicates that value relevance studies that use the Ohlson (1995) model should use, for econometric reasons, change in price or else returns, not the price level, as the dependent variable. When returns are used to test the value relevance of goodwill amortisation, firms that report positive goodwill amortization actually have higher subsequent returns, a result that could possibly be due to the fact that growing firms tend to possess goodwill when they use acquisitions to expand. Results obtained when using returns to test whether goodwill amortisation is value relevant therefore extend the existing literature, since the prevailing expectation in the accounting literature is that goodwill amortization either represents a reduction in the value of goodwill over time or is not value relevant.
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Anderson, Luke William. "An analysis of the interval of observation and the risk in stocks : a thesis presented in partial fulfilment of the requirements for the degree of Master of Business Studies in Finance at Massey Unviersity, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/1026.
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This research examines how the interval of observation affects the assessment of risk in stocks. I do this by analysing the economic and statistical significance of the worst returns on stocks, and by analysing the relationship between the interval of observation and factors which are thought to affect the return on stocks. This research shows the interval of observation used to assess the risk in stocks is important and the conclusions change considerably depending on how the data is drawn. In addition, the results indicate an investor’s time horizon is important in deciding their asset allocation and the style of investment should be suitable for the time horizon selected.
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Horn, Chrys. "A complex systems perspective on communities and tourism : a comparison of two case studies in Kaikoura and Rotorua." Lincoln University, 2002. http://hdl.handle.net/10182/1606.
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This thesis analyses research into the evolution and adaptation of the communities in Rotorua and Kaikoura by using a complex systems perspective. This perspective requires that the analyst look beyond the obvious impacts of tourism such as employment, crowding, and congestion, to the processes that underlie the experiences of local people in relation to tourism. The configuration of the destination, the flows of people in the area, the visitor types and the ratio of hosts to guests all influence a community's interactions with tourists. In small destinations, the effect of host interactions with guests is potentially much greater than is the case in larger destinations. However, in using a complex systems perspective to analyse the effects of tourism on these two destinations, it becomes clear that the impacts of tourism are more than just the impacts of tourists. The impacts of tourism are intertwined with the processes of trust, leadership and decision making occurring both within the community and within the wider regional and national socio-economic systems. As such, local perceptions of tourism are associated with history, geography, local politics and local social processes. As concepts, the meanings of both 'tourism' and 'community' emerge from the experiences people have, and the associations that they make with the two terms. Thus, the meaning of both 'tourism' and 'community' are idiosyncratic and locally defined. Each term means different things to residents in Rotorua and Kaikoura, and each affects how residents perceive tourism in their respective towns. For example, the associations that people make between historical events and processes such as restructuring are quite different in each of the two communities. In Rotorua, tourism is seen as a source of stability, as a phenomenon that confers a higher level of perceived control on the community. In Kaikoura, tourism is seen as a source of change and it confers a lesser sense of perceived control on the community overall. Likewise, the relationship between the local council and the community underlies the sense of security people feel about local decision making processes. This relationship is mediated by a range of processes including the effort that the council put into communicating with community members, the leadership shown by the council, the way in which they facilitate community visioning processes, which then provide a basis for both leadership and decision making. Underlying these processes are community processes of rivalry, competition, cooperation, labelling and stereotyping that all affect the levels of trust that the community have in those around them. Community cohesion (which is not the same as community agreement) underlies a community's ability to work together to manage tourism. Thus using a complex systems approach to analyse the impacts of tourism in two destinations has shown that there is much more to tourism than the impacts of tourists and their activities. Instead, the way the community system interacts with the tourism system gives rise to the impacts of tourism. Tourism can be usefully conceptualised as a process that is inextricably interwoven with history, politics and community interaction processes at the destination level. Perceptions of tourism reflect these processes and the understanding that local people have of them, and the level of control that they feel they have over tourism development. With little trust in local decision making processes, people have a low sense of control over how tourism development affects them. In tourism planning, therefore, it may be more effective to focus primarily on the processes by which tourism development and management occurs in the local area and to look at mitigating the effects of tourists only after building community capacity to adaptively manage tourism in their area. Communities need a sense of control over their world, and this is only undermined when experts and institutions try to advise courses of action without involving a range of community players in the process of managing tourism. Thus, government and other organisations and institutions at local level must focus on working with communities to build local capacity to manage tourism, without imposing on those communities to convince them to 'treat tourists well' or to manage their environment better, so they become more attractive as a destination.
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Fisher, David. "The socio-economic consequences of tourism in Levuka, Fiji." Lincoln University, 2000. http://hdl.handle.net/10182/1284.
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This thesis examines the proposition that the local population at a tourist destination copy the economic behaviour of tourists and learn to give economic value to the same objects and activities that are demonstrated by tourists. Levuka, the old capital of Fiji, served as the case study. It was found that decisions are based on the experiences and the cultural template of which those decisions are a part. There are many acculturating factors involved in the learning process as a subsistance-based economy becomes more monetised. The purchasing habits of tourists have little obvious effect. However, there is evidence that what is of value to tourists and what encourages them to visit the destination are not fully appreciated by many of the host population. Examples of these culturally dissimilar values are externalities such as the physical structures of the built environment and unquantifiable factors such as the ambience of the destination. It is argued that an understanding of the factors that have created cultural rules is necessary if a complete analysis of the effects of tourism is to be undertaken. This can be achieved by considering change as a process and tracing that process by examining the cultural history of the host community. Tourism should be seen as another aspect of change. The response to tourism will then be seen as a new challenge that will be met using the lessons previously learnt and incorporated into the cultural template.
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Goodwin, J. D. "Audit judgments of revalued non-current assets." Lincoln University, 1994. http://hdl.handle.net/10182/1770.
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The revaluation of non-current assets has become an accepted accounting practice in many countries including the United Kingdom, Australia and New Zealand. This practice has implications for the external auditor who must decide whether to accept a valuation as reasonable and how much evidence to collect to support the decision. This thesis represents the first study to examine audit decision making in this area. Because of the absence of prior research, a series of structured interviews was undertaken with audit partners to identify the main audit issues. The results of these interviews, together with the relevant literature, were used to identify some of the factors that may impact on audit judgments concerning revalued assets. Hypotheses were developed and two complementary experiments were designed to test them. These were based on the premise that client management may be motivated to revalue in order to improve the appearance of the balance sheet, thereby increasing the inherent risk of misstatement. A 2 x 2 between-subjects design was used for both experiments, and the dependent variables measured were estimates of the planned audit hours to be spent on the revalued assets and likelihood judgments that the valuations would be accepted as reasonable. Experiment One considered the situation where auditors are faced with two conflicting risks which are likely to exist simultaneously in the audit environment. These were the threat of litigation arising from the client's breach of a debt covenant and the risk of losing the client. The study examined auditors' responses to high and low levels of these risks on the audit of revalued owner-occupied property and an investment property. For the planned audit hours, results indicated a strong interaction effect between the two factors, with auditors planning to spend significantly more time on the audit of revalued assets when both the risk of breaching a debt covenant was high and the risk of losing the client was low. Similar results were found for the likelihood judgment that the valuations would be accepted as reasonable, except that for the investment property the results were only marginally significant. Experiment Two examined the impact of a proposal to issue shares to the public and the competence of the independent valuer on the audit of four classes of non-current assets. Results indicated that auditors would plan to spend longer on the audit of revalued assets when the client proposed to make a share issue and also when the competence of the valuer was lower. They were also less likely to accept the valuations as reasonable in these cases. However, an interaction effect between class of asset and competence of the valuer indicated that concern with some aspects of the evidence could override subjects' sensitivity to the competence of the valuer. An additional finding was a significant experience effect for the likelihood judgments, based on the number of audits, in which subjects had been involved, that had included asset revaluations. More experienced subjects were more likely than less experienced subjects to accept the valuations as reasonable.
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Boyte, Karen-Ann. "Job design and wellness in New Zealand Contact Centres: a paradigm shift or same old management? : a thesis presented in partial fulfillment of the requirements for the postgraduate degree of Master of Business Studies, Human Resource Management at Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1042.
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The impact of the Contact Centre workplace upon employee satisfaction or wellness is attracting the attention of researchers across the globe. Over 10 years of research has resulted in recommendations about how Contact Centres should be managed and how the jobs of Contact Centre agents should be designed. There is growing concern that the current practices result in significant psychosocial risk factors which are ultimately harming the Contact Agents and less obviously the bottom line of their organisations through emotional exhaustion, stress, employee absenteeism and turnover. The aim of this study was to explore whether Contact Centre managers were aware of these recommendations, in particular those relating to the design of motivating, satisfying and “healthy” jobs. Using an expanded Job Characteristic Model, this descriptive study explored the level of awareness of New Zealand Contact Centre managers (n=20) regarding the recommendations about the design of jobs, and what changes, if any, have occurred as a result. Where changes have not been forthcoming, the study explored the constraints which were preventing or limiting change. The results of this study indicated that there is a low level of awareness of the research recommendations, that approaches to improving the management and design of Contact Centre agents roles are ad hoc, and that there is a level of resistance in providing agents with autonomy to manage their day to day roles. Some efforts to increase task and skill variety have been made but these are also ad hoc rather than built into the job. As a result of this study, it appears that Contact Centres in New Zealand are still adopting a mass production model of management. This study has implications for Contact Centre managers and senior organisational managers, these are discussed. Limitations of the research, implications for Contact Centre Managements are highlighted and areas for further research are highlighted
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Joseph, Richard. "Investigating the role of Customers and other external influencers in radical new product development – a network approach." Thesis, University of Auckland, 2008. http://hdl.handle.net/2292/3397.
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The broad objective of this thesis is to extend our understanding of radical new product development (NPD) beyond degree of customer orientation (CO) by assessing the role and influence of both customers and other external influencers (OEIs). While a number of studies have investigated the relationship between CO and NPD outcomes, such studies typically focus on incremental NPD. The role of customers is also typically investigated using numerical scales to understand degree of CO, and fails to consider the important implementation issues of which, when and how customers are involved through the NPD process. In addition to customers, other external influencers (OEIs) such as investors, suppliers, distributors, competitors, universities and advisors are also increasingly involved in radical NPD, but the roles and actual influence of these different groups is unclear. To address these gaps in the literature this thesis adopts a network approach to investigate the role of customers and OEIs in the development of six radical new products. Six retrospective case studies are conducted, all involving the development of radical ICT products targeted at industrial markets. To provide further insight, three of these cases involve successful new products while the remaining three involve unsuccessful products. Analysis of case data involves qualitative and quantitative network analysis as well as thematic analysis of interview transcripts. Clear differences are found between the ways in which the successful and unsuccessful cases involve customers and OEIs. For example, firms developing successful products focus on existing customers with whom they have strong previous relationships, while developers of unsuccessful products do not. Furthermore, the successful cases all involve customers actively as co-developers of the product, while none of the unsuccessful cases take this approach. These findings are presented in detail and discussed in relation to the existing literature. A set of empirically-based propositions are outlined as a foundation for future research.
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Teh, Chor Tik. "Compliance and impact of corporate governance best practice code on the financial performance of New Zealand listed companies : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Business and Admnistration at Massey University, Auckland campus, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1004.
Full textAbstract:
The corporate governance best practice code (Code) of the New Zealand Exchange (NZX) came into effect on October 29, 2003. However, so far there is no systematic study of compliance with and impact of NZX Code on the performance of NZX companies. This study attempts to provide some answers to the perceived knowledge gap. The NZX Code recommends certain governance mechanisms to enhance corporate performance. The mechanisms analysed in this study are the percentage of independent directors, duality, presence of board subcommittees (audit, remuneration, and nomination), and the performance evaluation of board and individual directors. This thesis examines the possible relationship between recommended governance structures and the performance of NZX companies for the years 2003 (pre-Code) and 2007 (post Code), using data from the same 89 companies for each year. Although the number of companies adopting the NZX structures has increased, the rate of full compliance of the Code remains disappointingly low, rising from 5.6% in 2003 to just 22.5% in 2007. Probably due to the small sample size relative to the number of independent variables, and the problem of co-linearity, the multiple linear regression results do not seem to be conclusive and may be unreliable as the basis to form any formal statistical inference. However, treating the 89 companies as the whole population (89 out of 90), and using a simpler and more descriptive statistical tool to analyse the impact of individual independent variables on firm performance, the 2007 results show a consistent pattern of a positive relationship between Code compliance and firm performance, assuming all other factors being constant. This positive relationship is further reinforced by dividing the population into the various industry groupings as classified by the NZX, which also results in a consistent pattern of companies which comply fully with the Code structures financially outperforming companies that only partially comply with the Code during 2007. Surprisingly, listed companies adhering to the Chairman/CEO dual role do not seem to have impacted negatively on firm performance, contrary to agency theory expectation.
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Jiang, Jingjing. "Evaluation of the potential of ecotourism to contribute to local sustainable development : a case study of Tengtou Village, China : a thesis presented in partial fulfillment of the requirements for the degree of Master of Philosophy in Development Studies at Massey University, New Zealand." 2008. http://hdl.handle.net/10179/703.
Full textAbstract:
In the last few decades, “ecotourism” has emerged as a much talked about topic that is frequently linked to the term “sustainable development”. Despite the fact that the definition of ecotourism has been expanded from primarily pristine nature-based areas to modified areas, relatively few studies have been devoted to evaluating the relationship between “ecotourism” and “sustainable development” in those destinations. To address this research need, this thesis attempts to analyse the potential of ecotourism as a strategy for sustainable development, where it does not depend only on nature-based opportunities. Relevant literature on the topics of ecotourism and sustainable development was examined to develop a framework to assess ecotourism in a case study area. The case study employed was Tengtou village, China, which is one of the earliest national eco-villages. Tengtou hosted 76,200 tourists in 2006. Data was collected using qualitative methods, which included semi-structured interviews, informal discussions, focus groups, participant observation and questionnaire surveys. The research revealed that ecotourism has brought a variety of favourable impacts, and the local people hold optimistic attitudes about ecotourism, which indicate the feasibility of the ecotourism industry and the comparative success it has achieved. On the other hand, the research also found several potentially adverse effects, which suggest that ecotourism does not yet make a full contribution to local sustainable development. This thesis concludes that effective regulation and sound planning play a significant role in enabling the sustainability of ecotourism. Meanwhile, the importance of local people’s active involvement at different levels of ecotourism development in ensuring ecotourism’s success, in the long term, was also revealed. This issue of local participation, strongly pushed in the international ecotourism literature, is not something which has characterised most ecotourism initiatives in China to date. Further, considering the increasing number of tourists, the management of tourists and the expansion of physical infrastructure need to be strengthened in the research area.
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Chen, Shaohui 1966. "Human resource management in Chinese-western joint ventures." 2004. http://hdl.handle.net/2292/2277.
Full textAbstract:
Whole document restricted, see Access Instructions file below for details of how to access the print copy.The international human resource management models developed in the last decade pursue a contextual analysis of the standardisation (global integration) of multinational parent companies’ human resource management policies and practices and localisation (local differentiation) of host countries' practices. However, as a popular but unique international alliance, the process by which international joint ventures determined HRM policies and practices remained unclear. This research utilizes a resource dependency perspective to explore the company-specific determinants of Chinese-western joint ventures' HRM formation, by investigating JV parent companies HRM decision drivers in terms of contractual and non-contractual resources, expertise, consistency requirements, and internationalization experience. Through five in-depth case studies, this research demonstrated that HRM standardisation or localisation is a function of the IJV parents’ HR decision drivers. Additional variables, contextual factors and future research directions are discussed. Contributions of this research include a balanced consideration of both partners in the international joint venture to counter the ethnocentric lens of MNC-subsidiary relationships. The research recasts standardisation and localisation as a continuum that should express the interests of multiple partners, rather than the interests of one in a host country context.