Journal articles: 'Expert service'

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Wu, Su Yan, and Wen Bo Li. "Research on Knowledge Service Oriented Expert Management System." Applied Mechanics and Materials 519-520 (February 2014): 1568–71. http://dx.doi.org/10.4028/www.scientific.net/amm.519-520.1568.

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The distinctive characteristics of knowledge service oriented expert management system needs to have instant, on-demand service, accurate service, comprehensive services, and personalized service. In order to meet the requirements of the establishment of this system, this paper studied the construction of expert resources and expert retrieval services , and The crowdsourcing technology-based open expert body build, experts of different heterogeneous data sources access to information based expert body interaction semantics expert retrieval method

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Santos, Juliana Bonomi, and Martin Spring. "Expanding the service process matrices for expert services." Academy of Management Proceedings 2014, no. 1 (January 2014): 14216. http://dx.doi.org/10.5465/ambpp.2014.14216abstract.

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Xiao, Hanyu. "Competition in multichannel expert services in duopoly." Journal of Modelling in Management 14, no. 4 (October 11, 2019): 1088–104. http://dx.doi.org/10.1108/jm2-02-2019-0030.

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Purpose This study aims to describe the general picture of the competition in multichannel expert services in duopoly market and discuss how the quality difference may affects the competition between service providers with different quality levels, where both providers offer face-to-face channel and one of providers offers online channel additionally and service quality that consumers have heterogeneous preferences for is vertically differentiated. These results can be used to determine which service providers should offer online expert services and understand the competition in multichannel expert services in duopoly. Design/methodology/approach This paper uses the stylized vertical differentiation model to investigate the role of quality in expert services market, assuming that two services providers offer the same services with different quality levels and one of them having additional online services. Taking into account the differences of services from products and the particularity of online service, this paper extends the vertical differentiation model to expert services market. Findings The quality difference is the key factor in the competition of expert services. Service prices and the profits of providers, independent of the quality levels, are positively related to the quality difference, whereas the demand of online services is in the opposite direction regardless of which provider offers online channel. It demonstrates that provider with low-quality level should open online channel from the point of view of social welfare if it is closely related to the expert services, even though any provider can make more profits by opening online channel. Research limitations/implications This extended vertical differentiation model, taking into account the importance of vertical differentiation in expert service, ignores the horizontal differentiation. More accurate strategies for multichannel expert services providers with what level of the quality a provider should offer is needed in future work. Moreover, this paper does not consider the different waiting costs of consumers in face-to-face channel and assumes that their problem will be solved eventually. Originality/value To the best of the author’s knowledge, no study has focused on the quality difference in multichannel expert services market or discussed how to offer online expert services in the duopoly market. This study extends the vertical differentiation model to the multichannel expert service market. Therefore, it fills this research gap and extends research to expert services market in the new network environment, aiming to help understand the competition in multichannel expert services.

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Chong, Phillipa, and Alaric Bourgoin. "Communicating Credibility by Expert Service Workers." Valuation Studies 7, no. 1 (March 12, 2020): 65. http://dx.doi.org/10.3384/vs.2001-5992.2020.7.1.65.

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One of the fastest-growing occupational groups in the US is expert service workers: knowledge workers who sell their expert knowledge and services on the free market. In this paper, we offer a comparative case study of how expert service workers, whom are hired for their professional evaluations, navigate the tensions of the expert service-client relation in a specific but critical way: How do they convince others that their professional recommendations are credible? Specifically, we draw on two disparate cases of expert evaluators, book reviewers and management consultants, and document two communicative patterns that these professional groups use to build the credibility of their professional recommendations: (i) transparency and (ii) distanciation. Similarities in the credibility tactics of these two sets of expert service workers from two very different worlds, the Arts and business, suggest their generalizable value. Hence, we conclude by discussing how our findings offer a general approach we call, the evaluative triangle, for studying the credibility tactics of expert claims across multiple worlds of work.

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George, Molly. "Interactions in Expert Service Work." Journal of Contemporary Ethnography 37, no. 1 (February 2008): 108–31. http://dx.doi.org/10.1177/0891241607309498.

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Motiwalla, Luvai F., and Vidyaranya B. Gargeya. "Expert Systems in Service Operations." Industrial Management & Data Systems 92, no. 8 (August 1992): 14–19. http://dx.doi.org/10.1108/02635579210019820.

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Höfer, Solveig, Alex Ziemba, and Ghada El Serafy. "A Bayesian approach to ecosystem service trade-off analysis utilizing expert knowledge." Environment Systems and Decisions 40, no. 1 (September 9, 2019): 67–83. http://dx.doi.org/10.1007/s10669-019-09742-2.

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Abstract The concept of ecosystem services is gaining attention in the context of sustainable resource management. However, it is inherently difficult to account for tangible and intangible services in a combined model. The aim of this study is to extend the definition of ecosystem service trade-offs by using Bayesian Networks to capture the relationship between tangible and intangible ecosystem services. Tested is the potential of creating such a network based on existing literature and enhancement via expert elicitation. This study discusses the significance of expert elicitation to enhance the value of a Bayesian Network in data-restricted case studies, underlines the importance of inclusion of experts’ certainty, and demonstrates how multiple sources of knowledge can be combined into one model accounting for both tangible and intangible ecosystem services. Bayesian Networks appear to be a promising tool in this context, nevertheless, this approach is still in need of further refinement in structure and applicable guidelines for expert involvement and elicitation for a more unified methodology.

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Li, Ziyang, Pei-Luen Patrick Rau, and Dinglong Huang. "Who Should Provide Clothing Recommendation Services." Journal of Information Technology Research 13, no. 3 (July 2020): 113–25. http://dx.doi.org/10.4018/jitr.2020070107.

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In this study, we investigated users' subjective attitudes (e.g., acceptance and perceived ease of use) towards artificial intelligence (AI) recommendation services and compared them with human expert recommendation services before and after use. Our experiments used fashion street snaps and online product images. The obtained experimental results indicated that the acceptance of the human expert recommendation service was higher than that of the AI recommendation service before use; however, they were similar after use in the case of both fashion street snaps and online product images. Furthermore, the perceived trustworthiness and perceived expertise of the AI and human expert recommendation services were also the same. In terms of ease of use, the AI recommendation service was perceived to be easier to use than the human expert recommendation service.

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Bachynskyi, Viktor, Volodymyr Mishalov, Oleh Vanchulyak, Ivan Savka, and Vitalii Zozulia. "Comparative characteristics organizational and methodical principles of forensic services Ukraine, Russia, Belarus and Moldova." Forensic-medical examination, no. 1 (May 29, 2017): 13–16. http://dx.doi.org/10.24061/2707-8728.1.2017.3.

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The paper analyzes the structure of forensic services and comparative characteristics of the load on each post doctor forensic expert based on units forensics Ukraine, Russia, Belarus and Moldova.There is a dynamic process of organizational changes forensic countries Moldova, Russia and Belarus. In Ukraine at this stage of development, forensic service does not meet the requirements of society and, in our opinion, needs a major reorganization, return the forensic service of Ukraine special status as a separate structure in the system of the Ministry of Health of Ukraine; ; reduce the workload of doctors of forensic experts to posts 1 medical departments of forensic examination of corpses; departments victims, defendants and other persons; Department commission examinations and stress on one post medical forensic expert in regional and inter-regional offices do not consider at all and count as public services and support security services in the region (1 post medical forensic expert to 100 thousand. population of the region)/ An important condition is further studying the organization of forensic services in other countries and exchange of experience on joint scientific forums, conferences and symposiums.

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Totsky, D. V., A. S. Davidenko, V. A. Borisova, and K. A. Novozhilova. "Introduction of new professional standards in the education system of fire and rescue units of the ministry of emergency situations of Russia." E3S Web of Conferences 273 (2021): 12112. http://dx.doi.org/10.1051/e3sconf/202127312112.

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An analysis was made of the current requirements for the training of fire and technical experts and external pilots of the emergency and disaster response system. By the example of training forensic experts of forensic institutions and expert subdivisions of the Federal Fire-Fighting Service of the State Fire-Fighting Service (fire extinguisher expert) the introduction of new professional standards into the educational system of this specialty was examined, on the basis of which the recommendations for modifying the educational program, in order to increase the quality of fire place examination were proposed. When extending the training program of the firefighting expert in the field of external piloting training, the trainee will additionally master professional competences in control and maintenance of unmanned aerial systems. Supplementing the training program for specialists of judicial-expert and expert subdivisions of the Federal Fire-Fighting Service of the State Fire-Fighting Service with labor functions in flight operation of unmanned aircraft systems, including one or more unmanned aircrafts, will allow the graduate of the educational organization to be awarded the qualification “External pilot”, which, in turn, will also improve the quality of the above-mentioned subdivisions.

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Zhao, Jing. "Study on Health Care Service Standard of Chronic Disease Management Based on Process Reengineering and the Delphi Method." Applied Bionics and Biomechanics 2022 (September 20, 2022): 1–12. http://dx.doi.org/10.1155/2022/6713140.

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The Delphi method is also called an expert consultation method, scientifically measuring the objectivity, practicality, and authority of the metric. This study aims to build a standard plan for chronic disease management care services in hospitals and guide the development of chronic disease management care services. This article proposes a chronic disease management nursing experiment, further revises the current hospital chronic disease management nursing service, redesigns the program, compiles the chronic disease management hospital nursing standard list according to the new program, and uses expert suggestions to modify the standard program items. It adopts a preliminary expert inquiry table, submits Delphi expert inquiry, and constructs a chronic patient prevention strategy for clinical nursing practice to learn from the reference for guiding the actual specific situation of nursing, providing evidence basis and practice guidance. More than 40 initial standards were listed, which were reduced to 30 after revision. The importance of the indicators to different experts was 3.56 to 4.85 points. The coordination coefficient is 0.180~0.356. Finally, after discussion by all parties, more than 40 specific indicators including the size of the new standard have been determined, which provides a great theoretical basis for the establishment of a new type of hospital chronic disease management and nursing service standard in my country. Based on process reconstruction and the Delphi method determined by the hospital chronic disease management nursing service standards, clear normative and operability can provide basis for the development of chronic disease management nursing services.

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Yamali, Fakhrul Rozi. "PENGARUH KOMPENSASI DAN BUDAYA ORGANISASI TERHADAP KINERJA TENAGA AHLI PERUSAHAAN JASA KONSULTAN DI PROVINSI JAMBI." J-MAS (Jurnal Manajemen dan Sains) 3, no. 2 (October 17, 2018): 184. http://dx.doi.org/10.33087/jmas.v3i2.56.

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The purpose of this research is to find out and analyze the effect of compensation and organizational culture either partially or jointly on performace experts at consulting services firm in the province of Jambi. The population in this reseach totalled of 532 people expert at consulting service firm in the of Jambi. The method used in this reseach is a descriptive survey method and sample survey with the spread of eksplanatori at least for three variables as much as 200 respondents. Based on the result of the hypothesis, thought to compensation and organizational culture partially or jointly affect performance experts. The result that explains, the competence variable on the performance of expert is 0.48 and the organizational culture variable on the performance of expert 0.37 to the performance of experts. The effect of jointly compensation (KS) and organizational culture (BO) on the performance of expert (KA) is 0.6053?0.60 or is R = 0.60 magnitude influence with the influence of 60 %

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Iljukhin, A. V. "THE INFLUENCE OF AGE AND SENIORITY ON THE PERFORMANCE OF EXPERTS IN THE ANALYSIS OF ROAD ACCIDENTS." Intelligence. Innovations. Investment, no. 3 (2022): 62–70. http://dx.doi.org/10.25198/2077-7175-2022-3-62.

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Abstract. One of the most important problems facing road transport today is improving traffic safety. To solve it, it is necessary to promptly investigate road traffic accidents (accidents) to establish the causes and take measures to eliminate them. Therefore, the solution of this problem largely depends on the effectiveness of the work of expert services. At the same time, examinations are carried out for a long time due to the overload of expert services. This is due to the lack of methods for determining their structure, taking into account the conditions of a particular region. Research in the field of accident examination is mainly aimed at improving the methods of accident analysis. The influence of the main factors on the need for expertise, as well as the influence of expert qualifications on the intensity of application processing, has not been studied. Therefore, the purpose of research in general is to increase the efficiency of the functioning of the system of expert investigation of accidents, and the article presents a fragment of the results aimed at establishing the regularity of the influence of age and seniority on the performance of experts. To achieve this goal, an experiment was conducted to collect statistics on the number of applications processed by experts of different ages with different work experience. Using correlation and regression analysis, the significance of the factors under consideration is proved, and regression models of their influence on the intensity of application processing are obtained. It has been established that with an increase in age and length of service, the intensity of processing applications first increases, then stabilizes. Processing of the experimental results showed that the influence of both the age and the experience of experts on their performance is described by logarithmic models. Therefore, when determining the performance of an expert, it is necessary to take into account only his experience, since it has a greater impact on the indicator under consideration. The scientific novelty of the results obtained is the establishment of a pattern of the wagging of the expert’s experience on his performance in the analysis of an accident. Practical significance is the possibility of using the results in the development of methods for forming the structure of the expert service. Further research should be carried out in the direction of developing a simulation model of the expert system and a methodology for determining the structure of the expert service.

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Mubarak, Gusti Dicky, Edi Purnomo, and Rahmat Putra Perdana. "PENGEMBANGAN ALAT LATIHAN SEPAK MULA (SERVICE) PADA PERMAINAN SEPAK TAKRAW." Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) 11, no. 6 (June 20, 2022): 317. http://dx.doi.org/10.26418/jppk.v11i6.55525.

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The purpose of this research isto develop a product of a soccer trainingtool (service) in the game of sepak takraw which functions to make theinitial soccer technique (service) effective, efficient and help thecoach's work in providing soccer technique material (service) becomeeasier. This research is a development research with several stages,namely, from potential and problems, data collection, product design,expert validation, expert validation, product revision, product testing,usage trials, and final results. Validation results from 1 material expert,1 practitioner expert, 5 respondents as small-scale trials and 17respondents as large-scale trials. From the results of this study it canbe seen that "Development of Soccer Training Tools (Service) inSepak Takraw" can be categorized as Eligible from the assessment ofmaterial experts 93.33 and expert practitioner assessments 97.5 as wellas assessments from small-scale trials 90.18% and assessment of theuse of large-scale trials 93.68%. Thus the conclusion of theDevelopment of Soccer Training Tools (Service) in the Sepak TakrawGame can be declared as suitable for use as a tool in training.

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An, Qi, Junki Nakagawa, Junko Yasuda, Wen Wen, Hiroshi Yamakawa, Atsushi Yamashita, and Hajime Asama. "Skill Extraction from Nursing Care Service Using Sliding Sheet." International Journal of Automation Technology 12, no. 4 (July 3, 2018): 533–41. http://dx.doi.org/10.20965/ijat.2018.p0533.

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Back pain has been a serious problem for novice nurses who care for bedridden patients. To avoid back pain, placing a slippery sliding sheet beneath a patient has been suggested so that nurses can pull it when repositioning the patient rather than lifting the patient. However, inappropriate use of the sheet may not reduce lumbar pain. Therefore, it is important to identify skills required for novice nurses to perform bed care movements using a sliding sheet. This study firstly performed interview to obtain useful knowledge from expert nurses who are skilled in using a sliding sheet. Next, a simulation study was then conducted to determine specific bed care movements that would minimize lumbar joint moment associated with lumbar pain. The simulated and expert movements were compared to validate whether expert movements decreases lumbar joint moment. Finally, a novice participant was taught these expert movements, and the educational effect of using these skills was validated. Our results showed that the experts used characteristic movements, keeping the upper arm and trunk stabilized and utilizing a shift in body weight, when performing bed care movements with the sliding sheet. Additionally, the expert movements and simulated movements were shown to be similar. This result confirmed that expert movements could contribute to reducing lumbar joint moments. Moreover, a novice participant could decrease lumbar moment using skills derived from effective education.

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Miftah, Ahmad, Farida Aryani, Arnidah Arnidah, Muhammad Anas, and Abdul Saman. "Developing a web-based online counseling service application." Jurnal Psikologi Pendidikan dan Konseling: Jurnal Kajian Psikologi Pendidikan dan Bimbingan Konseling 8, no. 1 (July 7, 2022): 1. http://dx.doi.org/10.26858/jppk.v8i1.26711.

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The purpose of this study was to produce a website-based online counseling service application for guidance and counseling students and teachers at SMK Telkom Makassar. The approach of this research is R&D/Research and Development. This research was conducted through seven main stages, namely, (1) Initial research and information gathering, (2) Planning, (3) Preparation of the initial model format, (4) conducting an early stagetrial, (5) revise the main model, (6) conduct a field trial of the main model, (7) revise the operational model. Testing of application products that are validated by 1 material expert and 1 expert on the distribution of learning media that has been developed. The method used to analyze the data is a quantitative descriptive analysis technique with a predetermined score distribution and scale category. The results of the validation of the learning media are: (1) The material expert assesses that it is very feasible with a percentage of (88.88%). (2) Media experts considered it very feasible with a percentage of (79.1%). Based on these results, the online counseling service application that has been developed is suitable for use in providing counseling services at SMK Telkom Makassar.

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Schon, Stephen, and Omar Keith Helferich. "Expert system applications in customer service." ACM SIGMIS Database: the DATABASE for Advances in Information Systems 20, no. 2 (July 1989): 38–46. http://dx.doi.org/10.1145/1017914.1017921.

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Sandall, Jane, Cecilia Benoit, Sirpa Wrede, Susan F. Murray, Edwin R. van Teijlingen, and Rachel Westfall. "Social Service Professional or Market Expert?" Current Sociology 57, no. 4 (June 10, 2009): 529–53. http://dx.doi.org/10.1177/0011392109104353.

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Tieperman, John, R. Anthony Inman, and Roger A. Pick. "Expert Systems: A Service Industry Exigency." Industrial Management & Data Systems 94, no. 1 (February 1994): 09–12. http://dx.doi.org/10.1108/02635579410053334.

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Sikumbang, Syaidina Putri, Yeni Yulianti, and Nur Riska. "Development of Interactive Multimedia for Room Service Subject." Jurnal Teknologi Informasi dan Pendidikan 15, no. 1 (September 2, 2022): 85–95. http://dx.doi.org/10.24036/jtip.v15i1.579.

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In order to create optimal learning, learning media with new variations that are interesting but effective and advanced technology are needed. This study aims to develop learning media in the form of interactive multimedia based on Adobe Flash CS6 that is suitable for room service on course restaurant setting and service. This media is developed by research and development (R&D) and using the APPED (Analysis, Planning, Production, Evaluation, Dissiminate) as the development model. The results which is quantitative data are then converted into desctiptive analysis. The validation results by experts such as: 1) media expert the percentage is 99.2% which means that it is excellent quality, 2) by subject expert the percentage is 95% which means that it is excellent quality, 3) by language expert the percentage is 77.5% which means that it is good quality. For student acceptance responses, the percentage is 89.83% which means it is very positive In conclusion this media is validated to be used with good quality

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Rui, Xi Jie, and Hua Bai. "The Monitoring System on the Security Situation in Service Area Operations of Expressway Based on the Neural Network Expert System." Applied Mechanics and Materials 97-98 (September 2011): 919–24. http://dx.doi.org/10.4028/www.scientific.net/amm.97-98.919.

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Given the necessity for monitoring security situation in operations of expressway service area, the feasibility of building intelligent monitoring system based on neural network expert system was explored. The study has revealed that: the security situation in service-area operations consists of safety situations of every service subsystem in the area; and the safety situations of every service subsystem were, in turn, determined by the busy degree of every service, the higher level of busyness means the worse security situation in operations. According to this, the variables to measure the states of safety situations in every service subsystem were constructed; Based on these variables, the neural network expert system for evaluating and monitoring the general safety states in service area operations was built; Such a neural network expert system has been successfully trained with the samples and data given by the field experts, which accordingly makes it clear the system is feasible.

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Badaro, Gilbert, Ulf Behrens, James Branson, Philipp Brummer, Sergio Cittolin, Diego Da Silva-Gomes, Georgiana-Lavinia Darlea, et al. "DAQExpert the service to increase CMS data-taking efficiency." EPJ Web of Conferences 245 (2020): 01028. http://dx.doi.org/10.1051/epjconf/202024501028.

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The Data Acquisition (DAQ) system of the Compact Muon Solenoid (CMS) experiment at the LHC is a complex system responsible for the data readout, event building and recording of accepted events. Its proper functioning plays a critical role in the data-taking efficiency of the CMS experiment. In order to ensure high availability and recover promptly in the event of hardware or software failure of the subsystems, an expert system, the DAQ Expert, has been developed. It aims at improving the data taking efficiency, reducing the human error in the operations and minimising the on-call expert demand. Introduced in the beginning of 2017, it assists the shift crew and the system experts in recovering from operational faults, streamlining the post mortem analysis and, at the end of Run 2, triggering fully automatic recovery without human intervention. DAQ Expert analyses the real-time monitoring data originating from the DAQ components and the high-level trigger updated every few seconds. It pinpoints data flow problems, and recovers them automatically or after given operator approval. We analyse the CMS downtime in the 2018 run focusing on what was improved with the introduction of automated recovery; present challenges and design of encoding the expert knowledge into automated recovery jobs. Furthermore, we demonstrate the web-based, ReactJS interfaces that ensure an effective cooperation between the human operators in the control room and the automated recovery system. We report on the operational experience with automated recovery.

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Feldman, Ilana. "GOVERNMENT WITHOUT EXPERTISE? COMPETENCE, CAPACITY, AND CIVIL-SERVICE PRACTICE IN GAZA, 1917–67." International Journal of Middle East Studies 37, no. 4 (September 23, 2005): 485–507. http://dx.doi.org/10.1017/s0020743805052177.

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The expert is a quintessential figure of modern bureaucratic rule, offering a “protean image of authority and rational knowledge.” Tracing the development of modern rule, Max Weber describes the emergence in European government of a “professional labor force, specialized in expertness through long years of preparatory training…[and] based on the division of labor” as a “gradual development of half a thousand years.” Different fields, Weber suggests, demanded experts at different moments, but in three areas—finance, war, and law—“expert officialdom in the more advanced states was definitely triumphant during the sixteenth century.” For the British civil service, the triumph of the expert has been located in “the nineteenth-century revolution in government” such that the “modern image of the expert, canonised and criticised, was well established by the 1920s.” With this consolidation of the expert's place in modern rule, it has been generally agreed that, whether for good or for ill, “the expert in the civil service is here to stay.”

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Silicka, Inese, Lienīte Litavniece, and Iveta Dembovska. "IMPORTANCE OF CATERING ENTERPRISES' CLASSIFICATION IN SERVICE QUALITY ASSESSMENT FROM THE CUSTOMER'S POINT OF VIEW. CASE OF REZEKNE CITY." ENVIRONMENT. TECHNOLOGIES. RESOURCES. Proceedings of the International Scientific and Practical Conference 1 (June 20, 2019): 262. http://dx.doi.org/10.17770/etr2019vol1.4110.

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There are a lot of catering companies offering their services on the market, hence, there is a fierce competition between them. It is essential to provide customers with the appropriate level of service they expect from the respective caterer (restaurant, café, bar, etc.). The aim of the paper is to explore the importance of classification of the catering companies in service quality assessment from the customer's point of view in Rezekne city. The paper is developed within the framework of the RTA scientific grant "Quality Assessment of Rezekne City Catering Companies". Within the grant project, an expert questionnaire was developed to carry out quality assessment of Rezekne city catering enterprises. As a result of the research, it was concluded that the customer service in Rezekne city differs depending on the type of the catering establishment. The monographic, logical constructive, and graphic method, as well as the method of observation (expert questionnaires) were used for the research.

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Keh, Hean Tat, and Jin Sun. "The Differential Effects of Online Peer Review and Expert Review on Service Evaluations." Journal of Service Research 21, no. 4 (June 3, 2018): 474–89. http://dx.doi.org/10.1177/1094670518779456.

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The present research investigates the differential effects of online peer review and expert review on consumers’ evaluations of experience and credence services. We propose that these effects are mediated by consumers’ confidence in their service evaluation and moderated by information convergence. We conduct three studies to test our hypotheses. Study 1 shows that consumers evaluate experience (vs. credence) services more favorably when exposed to peer review (vs. expert review). Across the three studies, we show that the interaction effects between information source and service type on service evaluation are mediated by consumer confidence. Importantly, we identify the moderating role of information convergence on these effects (Studies 2 and 3). Convergent positive reviews substantiate the interaction effects between information source and service type on service evaluation. Interestingly, when consumers see mixed information from either similar or different sources, negative expert review has greater influence than negative peer review in lowering consumer confidence and their evaluations of both experience and credence services. These findings contribute to the literature on information processing in the services domain and also have significant practical implications on managing consumer expectations of third-party information.

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Sabadash, I., and V. Hubareva. "ISSUES REGARDING ESTIMATION OF THE COST OF SERVICES WHILE ARRYING OUT TRADEMARK EXAMINATIONS." Theory and Practice of Forensic Science and Criminalistics 19, no. 1 (June 2, 2019): 417–26. http://dx.doi.org/10.32353/khrife.1.2019.33.

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The development of new directions while performing of various types of examinations and forensic researches is one of the priority areas of scientific activity of experts of forensic science institutions of the Ministry of Justice of Ukraine. One of problematic issues arising at the present stage of the development of forensic trade analysis is determining the cost of services, choosing a methodological approach and method for performing aforesaid researches, the limits of competence of forensic trade experts while determining the cost of certain services. Creating methodological recommendations “Determining the Cost of Services while performing forensic trade analysis «will contribute to the improvement of the quality of expert practice in carrying out the forensic examinations in this field. Whole performing forensic trade researches to determine the cost of services in the framework of the expert subject field 12.1. «Determining the cost of machinery, equipment, raw materials and consumer goods» raises a lot of disputes and doubts, both among forensic experts working in state expert institutions and among appraisers. This is due to the fact that the service is considered to be a product that is endless that means intangible. Also, one of the arguments is that the word service is not listed in the title of specialty 12.1 and does not apply to objects of valuation in intangible form, according to the definitions of national standard No. 1 «General principles for property and property rights assessment». At the 39th meeting of the section of forensic trade analysis at the Ministry of Justice of Ukraine which was held in May 2018, it was proposed to consider a research work on the topic: “Determining the cost of services while performing forensic trade examinations” will contribute to ensure objectivity and completeness of research on determining the cost of services, the formation of uniform methodological principles for performing examinations and forensic researches in this area filling in the gaps in determining the cost of services, using them for preparing and confirmation of the qualifications of forensic experts in relevant subject field.

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Crandall, Le Roy. "EXPERT—A Guide to Forensic Engineering and Service as an Expert Witness." Earthquake Spectra 2, no. 3 (May 1986): 691. http://dx.doi.org/10.1193/1.1585405.

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Smirnova, T. V. "EFFICIENCY OF PUBLIC AND MUNICIPAL SERVICES IN REGIONS: SOCIOLOGICAL ANALYSIS." Вестник Удмуртского университета. Социология. Политология. Международные отношения 6, no. 1 (March 21, 2022): 19–28. http://dx.doi.org/10.35634/2587-9030-2022-6-1-19-28.

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The article examines the features and factors of the effectiveness of the present implementation of state and municipal services on the example of regional offices. At the federal and municipal levels, uniform patterns are manifested in the field of assistance of authorities to business entities. The author emphasizes that one of the factors that reduce the efficiency of state and municipal services is corruption practices. The article presents the results of a regional expert-analytical study, where representatives of business and government (Saratov, Volgograd, Ulyanovsk) acted as experts. The research goal is to identify and analyze the work of state and municipal authorities, barriers in the provision of services to entrepreneurs, including through the prism of corruption risks. The points of view and assessments of this work of experts - representatives of government bodies on the one hand and representatives of entrepreneurship on the other hand - are compared. Factors of increasing the efficiency of services of state and municipal authorities are analyzed and ranked: optimization of documents required for the provision of a service; strengthening the personal responsibility of officials for compliance with regulations; monitoring the quality and availability of services to entrepreneurs; imposition of sanctions for the lack of regulations and violations of service quality standards; reducing the number of grounds for refusing to provide services. The author notes the expert support for the requirement to personify the responsibility of officials for compliance with regulations as the main subjective factor and the basis for the effectiveness of government services. As the main barriers to the quality provision of the services under consideration, representatives of expert groups on the part of business and government name the classic signs of the corruption-generating nature of regulations: inconsistency and discrepancy between norms and the presence of gaps in legislation.

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Horváth, F., and L. Polgár. "MÉTA SQL expert interface and access service." Acta Botanica Hungarica 50, Supplement 1 (March 2008): 35–45. http://dx.doi.org/10.1556/abot.50.2008.suppl.3.

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Stokes, Gill. "Expert patients: the Service User Mentorship Programme." British Journal of Community Nursing 16, no. 6 (May 2011): 289–92. http://dx.doi.org/10.12968/bjcn.2011.16.6.289.

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Syafani, Ali, Ari Subarkah, and Ika Novitaria Marani. "MAKING SERVICE LEVEL MEASURING EQUIPMENT (SERVICE DETECTOR) IN BADMINTON SPORTS." COMPETITOR: Jurnal Pendidikan Kepelatihan Olahraga 13, no. 1 (February 28, 2021): 61. http://dx.doi.org/10.26858/cjpko.v13i1.18421.

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This study aims to determine how to manufacture a service height measuring device in badminton. The research method used in this research was the Sugiyono model of research and development (R & D) with 5 stages from the nee analysis until field test. The research subjects for the tool trial were 25 referees and 50 men's doubles players who competed using a service height measuring device in badminton. The validation test used in this study is to use the expert justification test which consists of 1 expert lecturer in badminton and 2 referees who have BA certified. After the expert validation test was carried out, then the tool was tested and distributed a questionnaire about the attractiveness and convenience of the service level measuring device at the badminton branch. The result of this research is that measuring service stroke height using ultrasonic sensors is suitable for use in badminton matches to assist service judges in making decisions whether the service stroke is a fault or not. And based on the results of field trials, shows that measuring service stroke height using ultrasonic sensors is attractive and easy to use. The suggestion for this research is to find a tool that is more sensitive to distance and human motion or by using an application.

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Ulbinaitė, Aurelija, and Marija Kučinskienė. "INSURANCE SERVICE PURCHASE DECISION-MAKING RATIONALE: EXPERT-BASED EVIDENCE FROM LITHUANIA." Ekonomika 92, no. 2 (January 1, 2013): 137–55. http://dx.doi.org/10.15388/ekon.2013.0.1409.

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Abstract. This paper deals with the examination of the rationale for insurance service purchase decision making with a focus on Lithuania and its possible implications for both Lithuania and other developing insurance markets. This work proposes a model that reflects the several stages of the insurance service purchase decision making process, including the time dimension. This model is constructed on the basis of three hypotheses; these hypotheses are tested based on data collected by means of an insurance expert survey. The results confirm the existence of two stages of insurance service purchase decision making, where one’s intellect and income determine the inclination towards insurance and where the price and quality of an insurance service determine its purchase decision. The research reveals a relatively equivalent impact of both consumers’ intellect and income on their inclination towards insurance in general; however, it strongly indicates the consumers’ strong focus on the price of the service as opposed to its quality when deciding to purchase an insurance service. The research also discloses the higher complexity of the decision making process when purchasing life insurance services as compared to non-life insurance services.Key words: insurance consumer behaviour rationale, insurance service purchase inclination and decision stages, intellect vs. income, price vs. quality, complicated vs. trivial process

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Candello, Heloisa, Claudio Pinhanez, Michael Muller, and Mairieli Wessel. "Unveiling Practices of Customer Service Content Curators of Conversational Agents." Proceedings of the ACM on Human-Computer Interaction 6, CSCW2 (November 7, 2022): 1–33. http://dx.doi.org/10.1145/3555768.

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Conversational interfaces require two types of curation: data curation by data science workers and content curation by domain experts. Recent years have seen the possibilities for content curators to instruct conversational machines in the customer service domain (i.e., Machine Teaching). The activities of curating specialized data are time-consuming. These activities have a learning curve for the domain expert, and they rely on collaborators beyond the domain experts, including product owners, technology expert curators, management, marketing, and communication employees. However, recent research has looked at making this task easier for domain experts with a lack of knowledge in the Machine Learning system, and few papers have investigated the work practices and collaborations involved in this role. This paper aims to fill this gap, presenting and unveiling practices extracted from eleven semi-structured interviews and four design workshops with experts in Banking, Technical support, Humans Resources, Telecommunications, and Automotive sectors. First, we investigate the articulation work of the content curators and tech curators in training conversational machines. Second, we inspect the curatorial and collaboration strategies they use, which are not afforded by current conversational platforms. Third, we draw the design implications and possibilities to support individual and collaboration curating practices. We reflect on how those practices rely on self and collaboration with others for curation, trust, and data tracking and ownership.

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Hemmings, Colin, and Alaa Al‐Sheikh. "Expert opinions on community services for people with intellectual disabilities and mental health problems." Advances in Mental Health and Intellectual Disabilities 7, no. 3 (May 10, 2013): 169–74. http://dx.doi.org/10.1108/20441281311320756.

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PurposeThere has been limited evidence on which to base services in the community for people who have intellectual disabilities and coexisting mental health problems. Recent research involving service users, carers and professionals has identified a number of key service components that community services should provide. More detail is needed to explore how best these components could be implemented and delivered. This paper aims to discuss these issues.Design/methodology/approachA total of 14 multidisciplinary professionals from specialist intellectual disabilities services in the UK were interviewed about their opinions on four key areas of community service provision. These included the review and monitoring of service users, their access to social, leisure and occupational activities, the support, advice and training around mental health for a person's family or carers and “out of hours” and crisis responses. The interview data was used for coding using the NVivo 7 software package and then analyzed using thematic analysis.FindingsAnalysis of participants' views on these key essential service components produced wider themes of importance. The ten major emergent themes for services were: their configuration/structure, their clarity of purpose/care pathways, their joint working, their training, their flexibility, their resources, their evidence‐base, being holistic/multidisciplinary, being needs‐led/personalised and providing accessible information.Originality/valueThese views of experts can help inform further research for the development and the evaluation of services.

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Nilsen, Mona. "Negotiating the context of online in-service training: ‘expert’ and ‘non-expert’ footings." Studies in Continuing Education 32, no. 3 (November 2010): 235–50. http://dx.doi.org/10.1080/0158037x.2010.517995.

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Puhachenko, Olha, Svetlana Kosenko, and Maxim Babii. "Organization of Forensic Examinations and Expert Research on Economic Issues." Central Ukrainian Scientific Bulletin. Economic Sciences, no. 6(39) (2021): 115–30. http://dx.doi.org/10.32515/2663-1636.2021.6(39).115-130.

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The article studies the organization of forensic examinations and expert research on economic issues. The objective of the article is to study the peculiarities of the organization of forensic examinations and expert research on economic issues, including practical activities of Kirovohrad State Research Forensic Centre of the Ministry of Internal Affairs of Ukraine. The study was conducted on the basis of the systematic approach using methods of analysis, generalization, grouping and comparison. The method of graphical representation was used for better perception of information about the organization of forensic examinations and expert research on economic issues. It was found that forensic examination and expert research on economic issues is appointed on general grounds in compliance with the Law of Ukraine "On Forensic Examination", Instruction on appointment and conduct of forensic examinations and expert research and Scientific and methodological recommendations on preparation and appointment of forensic examinations and expert research and procedural law. Forensic economic examination includes: examination of accounting documents, tax accounting and reporting; examination of documents on economic activity of enterprises and organizations; examination of documents of financial and credit transactions. Judicial expertise and expert research on economic issues are subordinated to the Ministry of Justice of Ukraine and expert services of the Ministry of Internal Affairs of Ukraine, the Ministry of Defense of Ukraine, the Security Service of Ukraine and the State Border Guard Service of Ukraine. In general, the procedure for the appointment and conduct of forensic examinations and expert research on economic issues, as well as the rights, duties and responsibilities of forensic experts in procedural law are similar. It is established that the basis for the forensic examination is the relevant court decision or the decision of the pre-trial investigation body, or a contract with an expert or expert institution if the examination is conducted at the request of others. It is determined that in Ukraine, in accordance with the procedural legislation of Ukraine, experts perform primary, additional, repeated, commission and complex examinations, and expert examinations are performed in the manner prescribed for examinations. The peculiarities of the organization of complex and commission forensic economic examination are generalized. Prospects for further research are seen in the analysis of the existing procedure for documenting the results of examinations and expert studies, features of the choice of research methods and methods of forensic economic examinations, as well as in improving regulations and normative documents on the organization of forensic examinations and expert research on economic issues.

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An, Qi, Yuki Ishikawa, Wen Wen, Shu Ishiguro, Koji Ohata, Hiroshi Yamakawa, Yusuke Tamura, Atsushi Yamashita, and Hajime Asama. "Skill Abstraction of Physical Therapists in Hemiplegia Patient Rehabilitation Using a Walking Assist Robot." International Journal of Automation Technology 13, no. 2 (March 5, 2019): 271–78. http://dx.doi.org/10.20965/ijat.2019.p0271.

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Improving the walking functions of hemiplegia patients after a stroke or brain injury is an important rehabilitation challenge. Recently, walking assist robots have been introduced in advanced rehabilitation facilities as a way to improve the efficiency of patient rehabilitation and restore their walking functions. Expert therapists can apply this device on different patients; however, such application mainly depends on the therapist’s tacit knowledge. Thus, it is often harder for novice therapists to apply such devices on different types of patients. Consequently, effective use of a walking assist robot has become a new patient rehabilitation skill. Taking rehabilitation as a service provided by medical doctors or therapists to their patients, this study aims to improve the quality of the rehabilitation service. In particular, the objective of this study is to abstract the rehabilitation skill of expert therapists in using a walking assist robot by applying a service science methodology known as skill education. Skill abstraction was performed by interviewing an expert therapist. From this interview, it was found that the expert therapist classified hemiplegia patients into four different classes. Using videos of patients walking, further analysis revealed the expert’s tacit knowledge, which was indicated by differences observed among these four groups in particular phases of the patients’ walking patterns. This study shows that by successfully obtaining explicit knowledge of part of a rehabilitation skill by using a walking assist robot (which until now was a tacit knowledge of experts), and then organizing the acquired explicit knowledge, even non-experts can easily reproduce the skill of experts in new patient rehabilitation.

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Naujoks, Anna, and Martin Benkenstein. "Expert cues: how expert reviewers are perceived online." Journal of Service Theory and Practice 30, no. 4/5 (July 13, 2020): 531–56. http://dx.doi.org/10.1108/jstp-11-2019-0240.

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PurposeThe purpose of this paper is to explore different types of source expertise and how they influence perceived message quality. Consumers face the challenge to identify valuable online reviews. Source expertise as a signal of message quality can be displayed differently, depending on website layout, operator and review author.Design/methodology/approachTwo scenario-based experiments were conducted questioning 135 and 275 participants. They investigate the effect of different types of expert reviewers on perceived message quality and also examine the interplay of source expertise and source trustworthiness.FindingsThe findings reveal that the different types of expert reviewers differ in perceived expertise and their impact on perceived message quality. Claims of expertise induce the highest perceived expertise compared to the other expert types and non-experts, but are perceived as less trustworthy.Research limitations/implicationsFuture research should examine the influence of the expert types across different product and service categories and could also include moderating influences that reflect how consumers process expert cues differently.Practical implicationsCues that signal high expertise and high trustworthiness are likely to deliver the most valuable online reviews. This should be incorporated in the website's layout to help consumers find valuable information.Originality/valueThe approach of this research is novel in that it undertakes comparisons between three types of expert cues and non-experts. It also addresses the interplay of source expertise and trustworthiness and examines the effect on message quality.

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Juniadi, Roki, Indri Astuti, and Fadillah Fadillah. "The Development of 3DPageflip Service System to Improve Performance Customer Services in Bank." JETL (Journal Of Education, Teaching and Learning) 4, no. 1 (March 22, 2019): 59. http://dx.doi.org/10.26737/jetl.v4i1.973.

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<p>This study aims to produce a 3Dpageflip service system design in the learning of customer service material, the final product of a 3Dpageflip service system to improve Customer Service performance, through learning activities using a 3Dpageflip service system is expected to help skilled Customer Service in serving customer satisfaction at the Bank. This research is a research on the development of a 3Dpageflip service system by using the Borg and Gall development stage, and the subject of the research is Customer Service. The design of the model is developed using the ADDIE model. From the results of the media expert validation and expert service model validation, and Customer Service questionnaires about the 3Dpageflip service design system, the 3Dpageflip service system is well used in learning customer service material at the Bank. The results showed that the average response value of 83.92 3Dpageflip service system meant that it was well received, tested and feasible to use in the material of the customer service system in improving Customer Service performance.</p>

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Winarsih, S. M. Santi, and Retno Palupi. "Perancangan Prototipe Perangkat Lunak Expert System Dengan Metode Backward Chaining Untuk Membantu Proses Pemeriksaan Antenatal Di Tingkat Pelayanan Dasar." JITU : Journal Informatic Technology And Communication 4, no. 1 (January 31, 2020): 1–9. http://dx.doi.org/10.36596/jitu.v4i1.226.

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Antenatal care at the Basic Service Level is defined antenatal checks will be undertaken to examine the circumstances of the mother and fetus at regular intervals, followed by an attempt correction of deviations found. The goal is to keep pregnant women can go through pregnancy, childbirth and post-partum properly and safely, and to produce a healthy baby.Procees Antenatal still done manually and is very dependent on the health workers so that the necessary software that can help this problem. The present study emphasizes the design of a prototype expert system software to assist in the level of antenatal examination of basic services.The purpose of this research is to make protitipe design software in order to help workers in antenatal care at the level of basic services.The method used in the design of a prototype expert system software that helps antenatal checks the method used in the design of a prototype expert system software to assist in the level of antenatal examination of basic services. The stages are done systematically in this study is a study phase began with a reference library to find supporters then gathered data, to identify and to determine the extent of the problem konseptualisiasi and experts involved, then formalize the knowledge base includes the manufacture of that relate to the topic, determining ie backward chaining inference method, followed by the drafting of a database, and then to design new prototype expert system software with backward chaining method that can assist antenatal examination in basic service level. Keywords: expert systems, antenatal, backward chaining

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SERA, TAKAFUMI, and AKIRA TAKURA. "TASK GENERATION FOR DISTRIBUTED FUNCTIONAL MODEL." International Journal on Artificial Intelligence Tools 05, no. 03 (September 1996): 277–90. http://dx.doi.org/10.1142/s0218213096000183.

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A new method is proposed to automatically generate the network control specifications necessary for executing services in a network from communications service specifications by using a knowledge of virtual resource that expresses logical functions in a network. Because these communication service specifications are described by observable terminal behaviors, the communication service specifications can be described without detailed knowledge of the network. The conventional stepwise description for network control specifications is manually performed for each network architecture. Then an expert, who has thorough knowledge of networks, must make a detailed design to comply with the requests of network architecture. Then an expert, who has thorough knowledge of internal networks, must make a detailed design to comply with the requests of network architecture. An expert can define in advance the relationship between a service state and a virtual resource and the relationship between a state transition of a virtual resource and task components and can store this knowledge in a database. Communications service specifications can be described without detailed knowledge of the network, and the network control specifications of the network can be derived from the communication service specifications.

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Gazali, Novri, and Romi Cendra. "Short Badminton Service Construction Test in Universitas Islam Riau Penjaskesrek Students." Journal of Physical Education Health and Sport 6, no. 1 (August 11, 2019): 1–5. http://dx.doi.org/10.15294/jpehs.v6i1.19823.

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This research aims to develop or modify form test instrument servicing existing badminton short then made a slight improvement in accordance with BWF badminton latest applied. This research method using the methods of research and development or research and development. Research and development instrument validation using validation of content performed by some of the experts (experts judgment) which make a person test and measurement experts and two experts in the sport of badminton. Based on the results of the analysis of the evaluation of the test instrument expert servicing three short badminton declared valid and reliability, so that it can be used as research for students of Penjaskesrek Universitas Islam Riau.

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James, M. Neil. "Learning from History: The Reliability of Experts and Expert Systems." Advanced Materials Research 44-46 (June 2008): 15–23. http://dx.doi.org/10.4028/www.scientific.net/amr.44-46.15.

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Engineering design must be cost-effective over its complete life cycle and this necessitates a statistical approach to product and service reliability. A particular design therefore has a finite probability of failure during its lifetime and this has implications in terms of ensuring that design procedures, management of design, and operation and inspection are appropriate, effective and sufficient. Sophisticated expert system software packages have enabled wide access to rapid development to prototype and production stages. The expert knowledge encapsulated in such systems may be inadvertently used outside its intended application envelope, leading to unexpected and unwelcome failures. This paper highlights the role of failure analysis and fractography in the context of product reliability. It will present case studies illustrating typical structural reliability problems that highlight issues connected with the ‘reliability’ of experts in assessing the reasons for failure.

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Palazzo, Francesco, Tereza Šmejkalová, Miguel Castro-Gomez, Sylvie Rémondière, Barbara Scarda, Béatrice Bonneval, Chloé Gilles, Eric Guzzonato, and Brice Mora. "RUS: A New Expert Service for Sentinel Users." Proceedings 2, no. 7 (March 23, 2018): 369. http://dx.doi.org/10.3390/ecrs-2-05183.

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Ryan, Claire. "Improving patient care: expert nursing and service development." British Journal of Nursing 26, Sup16a (September 5, 2017): S21—S25. http://dx.doi.org/10.12968/bjon.2017.26.sup16a.s21.

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Metaxiotis, K. "Leveraging expert systems technology to improve service industry." European Business Review 17, no. 3 (June 2005): 232–41. http://dx.doi.org/10.1108/09555340510596643.

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Yang, Liu, Zhi gang Hu, and Jun Long. "Expert selection service system by fuzzy ontology modelling." International Journal of Computational Science and Engineering 12, no. 2/3 (2016): 124. http://dx.doi.org/10.1504/ijcse.2016.076215.

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Savage, Jesus, David A. Rosenblueth, Mauricio Matamoros, Marco Negrete, Luis Contreras, Julio Cruz, Reynaldo Martell, Hugo Estrada, and Hiroyuki Okada. "Semantic reasoning in service robots using expert systems." Robotics and Autonomous Systems 114 (April 2019): 77–92. http://dx.doi.org/10.1016/j.robot.2019.01.007.

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Wood, Peter. "AN ‘EXPERT LABOR’ APPROACH TO BUSINESS SERVICE CHANGE." Papers in Regional Science 75, no. 3 (January 14, 2005): 325–49. http://dx.doi.org/10.1111/j.1435-5597.1996.tb00668.x.

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Morgan, Mike. "May be customer service needs an expert system?" Performance + Instruction 28, no. 4 (April 1989): 24–25. http://dx.doi.org/10.1002/pfi.4170280408.

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Journal articles on the topic 'Expert service'

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