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Journal articles on the topic 'Experience of waiting'

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Author: Grafiati

Published: 4 June 2021

Last updated: 10 February 2022

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1

Mattingly, Cheryl. "Waiting." Cambridge Journal of Anthropology 37, no. 1 (March 1, 2019): 17–31. http://dx.doi.org/10.3167/cja.2019.370103.

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Waiting is one obvious form of anticipation. This article considers waiting for death. Drea, a mother whose five-year-old daughter was diagnosed with a virulent form of brain cancer, experiences a shifting anticipatory terrain as death looms large. Calling upon phenomenology, I ask two primary kinds of questions that connect time, narrative and relationality in considering Drea’s experience of waiting. First, I ask what Drea is waiting for and what kind of time horizon this waiting opens up. My second question is less obvious for an article on anticipatory time: who does she wait with? To put this phenomenologically: how might we consider ‘waiting with’ as a form of experience? I bring to bear phenomenological considerations of narrative time, drawing especially on Carr, as well as Nancy’s phenomenology of relationality.

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BREITBART, WILLIAM. "Waiting." Palliative and Supportive Care 4, no. 3 (September 2006): 313–14. http://dx.doi.org/10.1017/s1478951506060391.

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Waiting…. We've all done it. We have all had that universal experience of waiting. Waiting for news; waiting in line; waiting in traffic. Waiting can be distressing, exciting, or a neutral experience. It all depends on the context. Waiting in line at the store is a rather neutral experience, especially if the line is short and you are not running late for something important. Waiting to see your child come off of the bus after a 3-day school trip can be exciting and full of joyous expectation. Waiting for the results of a biopsy, taken from your child's liver to determine if he has a life-threatening illness, is an experience filled with pain and fear. This last context of waiting is the subject of this brief essay.

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3

Caine, Vera, and Andrew Estefan. "The Experience of Waiting." Qualitative Inquiry 17, no. 10 (November 11, 2011): 965–71. http://dx.doi.org/10.1177/1077800411425152.

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4

Bailey, Catherine. "Waiting in organisations." Time & Society 28, no. 2 (August 28, 2018): 587–612. http://dx.doi.org/10.1177/0961463x18794587.

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Waiting is a pervasive feature of organisational life and, as such, is likely to be important for a range of individual and organisational outcomes. Although extant research has shed light on the waiting experiences of diverse groups such as those suffering from illness, waiting in detention centres or queuing, there have been no previous attempts to theorise waiting specifically from the perspective of the employee. To address this gap, we draw on theories of temporality and waiting in fields such as consumer behaviour as well as the wider social sciences to develop the notion of ‘situated waiting’ which uncovers the complexity of the lived experience of waiting from the perspective of the employee. This experience is associated with factors at the level of the individual, the wait itself, and the broader waiting context. We outline the implications for future research on this hitherto hidden domain of the employee experience.

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Naef, Rahel, and Debra A. Bournes. "The Lived Experience of Waiting." Nursing Science Quarterly 22, no. 2 (April 2009): 141–53. http://dx.doi.org/10.1177/0894318409331932.

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6

Lam, Anita. "Televisual waiting: Images of time and waiting in CSI." Time & Society 27, no. 3 (September 30, 2015): 275–94. http://dx.doi.org/10.1177/0961463x15604517.

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As a massively popular crime drama, Crime Scene Investigation has circulated influential images and narratives that suggest that the processing and analysis of forensic evidence can be done in a swift and timely manner. The claim of such a CSI effect is based on the relative absence of waiting scenes within the series. This article examines the series’ multiple representations of time and waiting, linking the absence of waiting to the construction of forensic scientists as powerful figures of moral authority. In the episode Grave Danger, however, waiting is notably imagined as something that must be experienced and endured as a result of conviction. It is made analogous to death, and embodied through horizontality as well as by feminized waiters. Because the feminization of waiters also characterizes the representation of television viewers, I end by examining how the role of waiting in Crime Scene Investigation is intertwined with the viewer’s experience of watching the planned flow of network television. Ultimately, this article argues that the study of televisual waiting requires a recognition that images and narratives on network television emerge out of and depend on waiting as representation, experience, and performance.

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7

Xuan, Xiaodong, Zongfei Li, Xixi Chen, Yuan Cao, and Zihao Feng. "Study of the Physical Environment of Waiting Areas and Its Effects on Patient Satisfaction, Experience, Perceived Waiting Time, and Behavior in China." HERD: Health Environments Research & Design Journal 14, no. 3 (January 29, 2021): 108–23. http://dx.doi.org/10.1177/1937586721989058.

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Objectives: This study examines the physical environment in the outpatient waiting area and its effects on overall satisfaction, experience, perceived waiting time, and behavior. Background: Waiting can be a frustrating experience for patients. Previous studies on waiting areas in hospitals have been rooted mainly in the Western cultural context, and research focusing on the impact of the physical environment on the waiting experience with the denser patient concentration in China is important. Methods: Physical environment measurements, observations, and questionnaire surveys were employed. Results: The actual lighting intensity and sound level did not meet the national standards. Sound level and satisfaction with the size of the waiting area, signage system, and visual art on the wall were significant predictors ( R 2 = .463, p = .000) for overall satisfaction. Experiences related to the size of the waiting area, seating, signage system, and restrooms were significant predictors ( R 2 = .373, p = .000) of overall waiting experience. The experience related to the acoustic environment (β = −.184, p = .006) had a significant relationship with perceived waiting time. The increase in participants’ behaviors of looking out of a window and the decrease in looking at other people, looking around, dozing, and looking at a wall might result from a substantial increase in lighting and the availability of a nature view from the window. Conclusions: The effect of the physical setting of waiting areas may positively impact patient satisfaction, waiting experience, perceived waiting time, and behavior, which has implications for patient-centered design.

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Gaudine, Alice, Marilyn Sturge-Jacobs, and Mary Kennedy. "The Experience of Waiting and Life During Breast Cancer Follow-Up." Research and Theory for Nursing Practice 17, no. 2 (June 2003): 153–68. http://dx.doi.org/10.1891/rtnp.17.2.153.53172.

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Much research exists on quality of life issues with breast cancer survivors. However, there has been little done on the waiting experience itself, and on the experience of follow-up from the women’s perspective. Women who have been diagnosed and treated for breast cancer live with the condition for a minimum of 5 years, waiting for the next medical intervention; waiting for the next battery of tests; waiting for the next physician check-up. Throughout most of these years they may feel healthy, but they experience visits to cancer clinics, medical testing, and physician interactions. Women’s accounts of their experiences of waiting and life during follow-up for breast cancer has not been the focus of research on the quality of life of breast cancer survivors. In particular research that uses a qualitative approach, in which women recount their experiences in their own language, has been missing. This study used a phenomenological approach, telling the stories of waiting and life throughout follow-up of nine women. The women’s experiences are captured in four themes: life-changing; a sense of belonging; uncertainty; needing to know.

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9

Locsin,, Rozzano C. "Two Art Forms Illuminating the Lived Experience of People “Waiting to Know”." International Journal of Human Caring 7, no. 3 (April 2003): 27–30. http://dx.doi.org/10.20467/1091-5710.7.3.27.

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“Waiting to know” is a phenomenon uniquely experienced by contact persons—individuals exposed to persons with life-threatening illnesses, such as Ebola hemorrhagic fever (Ebola) but yet to exhibit signs and symptoms of the disease. Art forms representing these experiences can illuminate and enhance the appreciation of this phenomenon. Using thematic statements derived from written descriptions of experiences, selected art works such as painting and music, illustrate the experience of “waiting to know.” Through the art works’ describing thematic statements, encounters are appreciated anew, facilitating the understanding of the uncertainty of the moment. Understanding the meaningful expression of living the experience through these arts acknowledge the process of nursing as knowing persons as whole and complete in the moment, living their lives fully with hopes, dreams, and aspirations.

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Pitts-Taylor, Victoria. "“A slow and unrewarding and miserable pause in your life”: Waiting in medicalized gender transition." Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine 24, no. 6 (March 5, 2019): 646–64. http://dx.doi.org/10.1177/1363459319831330.

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Waiting is a common experience in medicalized gender transition. In this article, I address subjective experiences of medicalized gender transition through a temporal lens, focusing on personal narratives of wait lists, setbacks, and other delays experienced by trans patients. I consider administered waiting as a biopolitical practice of governance, one that has subjectifying and somatic effects on individuals and that speaks to the role of time in the administration of bodies, sex/gender, and biomedical citizenship. I ground my discussion in narratives created by trans people that chronicle their gender transitions; I analyze a set of gender transition vlogs appearing on YouTube, focusing on temporal aspects of medicalized transition and experiences of waiting. My discussion recognizes that the temporal modes of gender transition are multivalent, but these social media narratives also suggest being made to wait is an experience of power relations, one that is capable of producing submission, weariness, and precarity.

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Bournes, Debra A., and Gail J. Mitchell. "Waiting: The experience of persons in a critical care waiting room." Research in Nursing & Health 25, no. 1 (January 8, 2002): 58–67. http://dx.doi.org/10.1002/nur.10019.

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12

Friman, Margareta. "Affective dimensions of the waiting experience." Transportation Research Part F: Traffic Psychology and Behaviour 13, no. 3 (May 2010): 197–205. http://dx.doi.org/10.1016/j.trf.2010.04.006.

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13

Durrande-Moreau, Agnès, and Jean-Claude Usunier. "Time Styles and the Waiting Experience." Journal of Service Research 2, no. 2 (November 1999): 173–86. http://dx.doi.org/10.1177/109467059922005.

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14

Liang, Chih-Chin. "Queueing management and improving customer experience: empirical evidence regarding enjoyable queues." Journal of Consumer Marketing 33, no. 4 (June 13, 2016): 257–68. http://dx.doi.org/10.1108/jcm-07-2014-1073.

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Purpose The purpose of this study is that service sectors sectors create queues intentionally as a promotional strategy. Potential buyers might become actual customers after witnessing and joining queues. However, the effectiveness of company promotional activities involving queues remains unclear. Despite the innovativeness of this marketing strategy, few companies have adopted this approach, owing to the lack of research on how waiting influences customer behaviors toward waiting in queues. Design/methodology/approach Therefore, this study identifies four factors of customer willingness to stand in a queue using questionnaire survey: company promotional activities, improvement of waiting environment, company’ reactions to the queue and customers’ perceptions regarding waiting time. Findings This study identifies causal relationships among the aforementioned factors. The results of this investigation reveal that a company’s promotional activities significantly and indirectly reduce customers’ perceived waiting time by improving the waiting environment. Analytical results also show that a company’s queuing management can indirectly reduce customers’ perceived waiting time by improving the waiting environment. Originality/value Based on the analytical results concerning causal relationships, improving the waiting environment is critical to affecting positively customers’ perceptions regarding waiting time. Queuing management can indirectly reduce customers’ perceived waiting time by improving the waiting environment. A company’s promotional activities can indirectly reduce customers’ perceived waiting time by improving the waiting environment. Customers who enjoy both the waiting environment and the promotional activities experience much shorter perceived waiting time.

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15

Ferrie, Jo, and Phillippa Wiseman. "‘Running out of time’: Exploring the concept of waiting for people with Motor Neurone Disease." Time & Society 28, no. 2 (August 8, 2016): 521–42. http://dx.doi.org/10.1177/0961463x16656854.

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Waiting is a part of everyday life. It is often characterised by its banality: its quotidian nature. Time spent waiting can be seen as boring, wasted, and at times painful or distressing, or conversely hopeful or full of potential. The experience of Motor Neurone Disease (MND) reveals a population for whom (limited) time has a significant impact on quality of life. This paper will argue that waiting, for people with MND, exemplifies the relationship between time, power and agency. In so doing we can better conceptualise the manifold ways in which time and waiting are experienced through choosing to wait, enforced waiting and waiting when time is known to be ‘running out’. Through a sociological analysis of multiple forms of waiting three key themes emerged that characterised waiting as powerlessness; emotional (as a form of production), and; alternating as an experience between patience and endurance. This paper challenges the passivity, universality and ambivalence ascribed to waiting and instead argues that waiting affects the ‘time left’ for people with MND. It also offers up a lens through which to view time through the multiple textures and tensions of waiting produced through chronic illness.

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Spaans, W. A., J. van Roosmalen, and C. M. A. G. van Wiechen. "A maternity waiting home experience in Zimbabwe." International Journal of Gynecology & Obstetrics 61, no. 2 (May 1998): 179–80. http://dx.doi.org/10.1016/s0020-7292(98)00027-7.

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17

Huang, Yuan-Han, Luke A. Sabljak, and Zachary A. Puhala. "Emergency department patient experience and waiting time." American Journal of Emergency Medicine 36, no. 3 (March 2018): 510–11. http://dx.doi.org/10.1016/j.ajem.2017.07.093.

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18

Carr, Tracey, Ulrich Teucher, and Alan G. Casson. "Waiting for scheduled surgery: A complex patient experience." Journal of Health Psychology 22, no. 3 (July 10, 2016): 290–301. http://dx.doi.org/10.1177/1359105315603464.

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The aim of this study was to understand experiences of wait time among patients awaiting scheduled orthopaedic or cardiac surgery. Using a qualitative approach, 32 patients completed two interviews each regarding their wait time experiences, including effects of waiting. Patient experiences of wait time varied regardless of actual wait time and included reports of restriction, uncertainty, resignation, coping and opportunity. Participants’ waiting experiences indicate a complex relationship between greater symptom severity and less tolerance for wait time. We suggest healthcare resources focus on alleviating the deleterious effects of waiting for certain patients rather than reducing absolute wait times.

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Hansen, Lasse S. "“It’s not even the leaders out here who have any say at all in how long they’re gonna have to wait”: A study of waiting time, power, and acceptance." Time & Society 29, no. 4 (August 25, 2020): 1128–49. http://dx.doi.org/10.1177/0961463x20950983.

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Waiting time is an exercise of power. When citizens such as welfare clients, asylum seekers, or inmates encounter the state, they experience lengthy waiting time. Their cases are often delayed; their appointments are postponed or canceled. This creates uncertainty, and studies on the lived experiences of waiting time show that this makes citizens accept that they have to wait. In this study, I argue that citizens accept that they have to wait because they believe that frontline workers have no power to reduce waiting time. I explore this through an ethnographic study of citizens on social assistance at an activation site in Denmark where they perform labor to receive their benefits. The study makes three contributions to the existing scholarship on waiting time. First, it combines observations of both frontline workers’ decisions about waiting time and how citizens experience these decisions. I explore how the frontline workers make citizens wait to perform labor and leave at the end of the day. The length of waiting changes daily, and citizens are rarely informed about how long they have to wait. I observe that citizens accept the waiting time even though they associate it with frustration, demotivation, and uncertainty. Second, what engenders this acceptance is the frontline workers’ tendency to deflect “blame away” from their power to impose waiting time. When they justify their decisions, they deflect blame either “upwards” (toward the rules or their management) or “downwards” (toward troublesome citizens). Third, the study shows that waiting time do not only reflect structural asymmetries between the citizens and the frontline workers. Citizens accept that they have to wait, because they build trust with the frontline workers and believe that the reduction of waiting time is beyond their control. This shows that the power of waiting time is also relationally produced.

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Vaughn, Taylor, Marie Louise Seeberg, and Aslaug Gotehus. "Waiting: Migrant nurses in Norway." Time & Society 29, no. 1 (October 17, 2019): 187–222. http://dx.doi.org/10.1177/0961463x19880145.

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Theories of waiting have created interest and discussion among migration scholars and especially in studies of asylum seekers, where imposed waiting is a key part of the experiences studied. ‘Skilled labour migrants’ such as nurses are privileged in many ways, and their migration-induced waiting, although significant, may be less evident to others. This paper uses waiting as a lens to help understand the experiences of nurses coming to Norway for work. We wish to contribute to the discussion about waiting by showing how experiences of waiting in migration may be less determined by structural conditions than has been suggested by the evidence so far. We argue that the experience of waiting arises at the intersection of politically imposed structural conditions and the messiness or complexity of individual, ordinary human lives. For nurses educated in Sweden, the process of registration is straightforward and takes little time. Nurses educated in the Philippines, on the other hand, meet major obstacles in the process, slowing down and sometimes permanently blocking their access to nursing jobs. While one might imagine an ideal, linear career that nurses could be expected to follow or want to follow, real life is not necessarily lived in a linear fashion. We use our material in this article to show how life happens and which role different forms of waiting may play in the deviations from any expected linear career. Viewing individuals from the two groups through the lens of waiting, we find similarities in the complexities of their lives, experiences, and reflections that it would otherwise have been easy to overlook or dismiss.

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Krishen, Anjala S., Orie Berezan, Shaurya Agarwal, and Brian Robison. "Harnessing the waiting experience: anticipation, expectations and WOM." Journal of Services Marketing 34, no. 7 (May 30, 2020): 1013–24. http://dx.doi.org/10.1108/jsm-10-2019-0382.

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Purpose This study aims to explore the anticipated emotions of consumers and their anticipated perceived quality (PQ) of an exhibit, event or service that they are waiting to attend. Design/methodology/approach The study consists of a quantitative survey-based descriptive study of n = 470 real-world consumers from a waiting line at the Shark Reef exhibit in Mandalay Bay Resort and Casino, Las Vegas. Data is analyzed with fuzzy-set qualitative comparative analysis (fsQCA) to extrapolate causal conditions or recipes, for word of mouth (WOM) generation regarding the exhibit. Findings Recipes that influence positive WOM for an upcoming exhibit include: affect evaluation and affect expectations (AEXs) and affect evaluation, affect expectation, event entertainment and PQ. Practical implications By recognizing the need to optimize the customer waiting experience, services marketing managers can more successfully engage customers and influence their subsequent intentions. Originality/value Emotions regarding the anticipation of an upcoming event are critical to cultivating the intent to spread positive WOM.

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Girma, Woubishet, Dessalegn Tamiru, Mirkuzie Woldie, Ayantu Kebede, Zewdie Birhanu, Biniam Getachew, Misra Abdulahi, and Garumma Tolu Feyissa. "Exploring the experience and challenges of maternity waiting homes in Jimma, southwest Ethiopia." African Journal of Midwifery and Women's Health 15, no. 1 (January 2, 2021): 1–11. http://dx.doi.org/10.12968/ajmw.2020.0007.

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Background Establishing maternity waiting homes is a key strategy to address the geographic barrier to obstetric care access among women living in rural areas. In Ethiopia, maternity waiting homes have been in use for several years, with a sharp increase in the number of such facilities recently. However, there is little empirical evidence detailing the experiences and challenges faced by women during the implementation of this initiative in Ethiopia. Methods This study used a multiple case study design with qualitative data collection methods, and was conducted from October to November 2016. Data were collected using focus group discussions, in-depth interviews and direct observation of each maternity waiting home. All interviews and focus group discussions were recorded using a digital voice recorder. Data were transcribed and translated into English. The coding process and formation of thematic structure was assisted by Atlas ti7.5 computer software. Results The participants reported that they were satisfied and comfortable with the services at the maternity waiting homes, as were their husbands and community leaders. Facility, social and environmental challenges were identified as common barriers to the utilisation of maternity waiting homes by stakeholders at different levels. Healthcare providers reported common challenges at maternity waiting homes include a lack of basic utilities (water and electric supply), and overcrowding because of a shortage of space and lack of medical supplies. Some women reported that poor transportation services and the distance to facilities hindered the utilisation of maternity waiting homes. Conclusions There are social and facility challenges related to the use of maternity waiting homes in Ethiopia. Policymakers and health managers should work with relevant sectors to mitigate the effect of facility, social and environmental barriers and maximise the use of maternity waiting homes.

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23

Yang, Chih-Yun. "Study on the interaction between the food and beverage servicescape and customer waiting experience." Revista Internacional de Sociología 72, Extra_2 (April 10, 2014): 9–22. http://dx.doi.org/10.3989/ris.2013.08.03.

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Nielsen, Louise Overby, Sophie Danneris, and Merete Monrad. "Waiting and temporal control: The temporal experience of long-term unemployment." Time & Society 30, no. 2 (January 30, 2021): 176–97. http://dx.doi.org/10.1177/0961463x20987748.

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This article analyses how long-term unemployed persons experience time during their unemployment trajectories. This article uses a combination of interviewing and participant drawings to study the experience of time passing during the unemployment trajectory. We focus on the experience of wait time and find that the wait experience varies with control: some clients experience temporal agency and others a loss of control over time. When the wait time is characterised by uncertainty and a loss of control over time, it reinforces an experience of stagnation in the unemployment trajectory and a feeling of being a temporal outsider, living a life on hold, in comparison to societal norms of a working life. For these clients, wait time adds to the burden of unemployment. For clients experiencing temporal agency, wait time is experienced as meaningful, even useful. These clients experience control over the wait time or that the wait time has a fortunate timing in relation to other things happening in the clients’ lives. Based on the analysis, temporal control is decisive for the long-term unemployed, and therefore, a focus on time is crucial both in research on social and employment services for vulnerable clients and in the practice field.

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Wexler, Mark N. "Re-thinking queue culture: the commodification of thick time." International Journal of Sociology and Social Policy 35, no. 3/4 (April 7, 2015): 165–81. http://dx.doi.org/10.1108/ijssp-06-2014-0048.

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Purpose – The purpose of this paper is to highlight both the contribution and the present need to reconfigure the literature on “queue culture” as a precursor of the sociology of waiting. Design/methodology/approach – The study employs a legal-structural lens in comparing the initial conceptual treatment of the archetypal “waiting line” with the “line” modifying sociology of waiting that results in waiting rooms, number and telephone queues and in the experience of online waiting. Findings – The initial conception of the culture of the queue understates the importance of three factors: first, the role of third parties in the design, management and inculcation of rules binding those experiencing thick time; second the degree to which communication technology and its attachment to the “mobilities” paradigm has thinned the experience of thick time and lastly the degree to which the increasing commodification of the wait has resulted in the creation of waiting time as a form of pay as you go flexitime. Social implications – The social construction of waiting and the experience of thick time are shown to be increasingly part of the privatized market experience where queue management innovations not only are commercialized but have strong implications for the egalitarian social assumptions imbedded in the initial queue culture based sociology of waiting. Policy implications support the present pay for use philosophy increasingly applied in the transition from public to private management of space. Originality/value – The self-policing “fairness” of the waiting line is now open to scrutiny given the proliferation of the newly shaped distributional logics imbedded in the management, design and use of waiting spaces.

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Bull, Claudia, Sharon Latimer, Julia Crilly, and Brigid M. Gillespie. "A systematic mixed studies review of patient experiences in the ED." Emergency Medicine Journal 38, no. 8 (March 4, 2021): 643–49. http://dx.doi.org/10.1136/emermed-2020-210634.

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BackgroundUnderstanding patient experiences is crucial to evaluating care quality in EDs. However, while previous reviews describe the determinants of ED patient experiences (ie, factors that influence patient experiences), few have described actual patient experiences. The aim of this systematic mixed studies review was to describe patient experiences in the ED from the patient’s perspective.MethodsEmbase, Medline, ProQuest Nursing and Allied Health, the Cumulative Index to Nursing and Allied Health Literature and the Cochrane Library electronic databases were searched, with publication dates limited between 1 January 2001 and 16 September 2019. Studies describing adult patient experiences in the ED were included. Studies describing patient satisfaction, proxy-reported experiences or child/adolescent experiences were excluded. The quality of included studies was appraised using the Mixed Methods Appraisal Tool (2018 version). An inductive, convergent qualitative synthesis of the extracted data was undertaken following Thomas and Harden’s (2008) methods.ResultsFifty-four studies were included and of those, only five (9%) studies included a standardised definition of patient experience. Two inter-related themes emerged: Relationships between ED patients and care providers; and Spending time in the ED environment. The first theme included four subthemes regarding respect, communication, caring behaviours and optimising patient confidence. A key finding related to the potential for power imbalances between patients and their care providers. The second theme included two subthemes regarding physical aspects of the ED environment and patients’ waiting experience. Patients attributed more importance to the waiting experience itself rather than the duration they had to wait.ConclusionsPatients in the ED have unique and complex experiences. Greater research is needed to understand the relational and environmental factors that contribute to power imbalances between patients and care providers, how to support more positive waiting experiences, and developing a standardised definition of patient experience in the ED.PROSPERO registration numberCRD42020150154.

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Habermehl, Nikita, Elizabeth Diekroger, Rina Lazebnik, and Grace Kim. "Injury Prevention Education in the Waiting Room of an Underserved Pediatric Primary Care Clinic." Clinical Pediatrics 58, no. 1 (October 19, 2018): 73–78. http://dx.doi.org/10.1177/0009922818806315.

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Unintentional injuries are the leading cause of childhood mortality in the United States. Study aims included educating families about injury prevention and improving satisfaction with the waiting room experience. Two hundred caregivers with young children in the waiting room of an underserved pediatric primary care clinic participated in brief individual education sessions and received a toolkit containing small safety items and content highlighting age-appropriate safety topics. Participants completed 2 follow-up surveys, and most caregivers (94%) reported learning new information about injury prevention and thought that the intervention resulted in a better waiting room experience (91%). Of those who completed the 2-week follow-up survey (84%), 93.5% made changes at home and 42.7% bought new safety equipment. Injury prevention education can be effectively provided in the waiting room of a pediatric primary care clinic by improving reported caregiver safety knowledge and behaviors as well as satisfaction with the waiting room experience.

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28

Sweeny, Kate. "On the Experience of Awaiting Uncertain News." Current Directions in Psychological Science 27, no. 4 (August 2018): 281–85. http://dx.doi.org/10.1177/0963721417754197.

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At some point in life, everyone must wait for important news—whether the news from college applications, job interviews, medical tests, academic exams, or even romantic overtures. Until recently, the psychological literature on stress and coping had largely overlooked these common and often distressing experiences. However, the past 5 years have seen significant advances in the understanding of waiting experiences, revealing insights into the nature, time course, and consequences of distress during waiting periods; individual differences in these experiences; and effective and ineffective strategies for coping with this type of uncertainty. This article reviews the emerging findings from this growing literature and provides suggestions for future research in this area.

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Liang, Chih-Chin. "Enjoyable queuing and waiting time." Time & Society 28, no. 2 (May 19, 2017): 543–66. http://dx.doi.org/10.1177/0961463x17702164.

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Time theory studies abstractly argue that, depending on the customer experience, time spent waiting may be positive, negative, or even neutral, and it can affect the perceived passing of time and enjoyment of the overall customer experience. However, a company can manipulate customer perceptions of waiting time. Positive perceptions of waiting time can then be used for marketing purposes. Customer perceptions of waiting time can be reduced by making the queuing process enjoyable, by improving the waiting environment, and by making promotional activities enjoyable. To validate the aforementioned factors and develop the enjoyable queuing model, this study surveyed 1571 customers queuing at service companies in Taiwan, including 409 customers of upscale restaurants, 430 customers of restaurants, 439 customers of food stands, and 293 customers queuing at consumer electronics shops to purchase newly released iPhones. The applicability of the enjoyable queuing model was evaluated by partial least squares structural equation modeling, and group differences were evaluated by partial least squares multi-group analysis. The analytical results for each case and managerial implications are presented.

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30

Noronha, Susana de. "The chairs of hereditary cancer: understanding time and illness using creative ethnographic drawing." Comunicação e Sociedade 35 (June 28, 2019): 153–71. http://dx.doi.org/10.17231/comsoc.35(2019).3136.

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Using scientific illustration, this article aims to examine how time is experienced, understood, and managed in hereditary malignancies, analysing the breast cancer story of a Portuguese woman with BRCA1/2 mutations. Blending lived experience, anthropology, and art, this text results from a transdisciplinary qualitative exercise, incorporating embodied knowledge, speech, and creative ethnographic drawing at the core of the research, using them as methodological and heuristic resources. Based on a narrative collected in an informal interview, it suggests the use of visual and creative methodologies aimed at a reinforced understanding of cancer. Combining text and images, we will analyse the multiple meanings of time that permeate this story, searching for the experiences, uses, and meanings of moments of waiting, interruption, slowness, delay, urgency, and acceleration, before, during and after illness and treatment, using and drawing chairs, as concrete objects and metaphors, to give them form. Waiting emerges as the most relevant experience to understand her hereditary cancer story, linking past, present, and future within a form of suffering that minimizes physical pain.

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Nyce, Andrew, Snehal Gandhi, Brian Freeze, Joshua Bosire, Terry Ricca, Eric Kupersmith, Anthony Mazzarelli, and Jean-Sebastien Rachoin. "Association of Emergency Department Waiting Times With Patient Experience in Admitted and Discharged Patients." Journal of Patient Experience 8 (January 1, 2021): 237437352110114. http://dx.doi.org/10.1177/23743735211011404.

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Prolonged waiting times are associated with worse patient experience in patients discharged from the emergency department (ED). However, it is unclear which component of the waiting times is most impactful to the patient experience and the impact on hospitalized patients. We performed a retrospective analysis of ED patients between July 2018 and March 30, 2020. In all, 3278 patients were included: 1477 patients were discharged from the ED, and 1680 were admitted. Discharged patients had a longer door-to-first provider and door-to-doctor time, but a shorter doctor-to-disposition, disposition-to-departure, and total ED time when compared to admitted patients. Some, but not all, components of waiting times were significantly higher in patients with suboptimal experience (<100th percentile). Prolonged door-to-doctor time was significantly associated with worse patient experience in discharged patients and in patients with hospital length of stay ≤4 days. Prolonged ED waiting times were significantly associated with worse patient experience in patients who were discharged from the ED and in inpatients with short length of stay. Door-to-doctor time seems to have the highest impact on the patient’s experience of these 2 groups.

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De Paolis, Paolo, Roberto Colonnelli, Antonio Favarò, Fatma Salem, Benedetta Bartoli, and Salvatore Di Giulio. "Management of Kidney Transplantation Waiting List: Eight Years Experience." Giornale di Tecniche Nefrologiche e Dialitiche 28, no. 1 (January 2016): 13–19. http://dx.doi.org/10.5301/gtnd.2016.15555.

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Wilson, J. B., A. H. K. Collison, D. Richardson, G. Kwofie, K. A. Senah, and E. K. Tinkorang. "The maternity waiting home concept: the Nsawam, Ghana experience." International Journal of Gynecology & Obstetrics 59 (November 1997): S165—S172. http://dx.doi.org/10.1016/s0020-7292(97)00162-8.

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Kwon, Ohkyun, HyunYoung Kim, Bomyeong Kim, Jiin Lee, Taehoon Ha, Inseong Lee, and Jinwoo Kim. "Meaning of Waiting Experience and Principles of Service Design." Journal of the Korea Contents Association 17, no. 1 (January 28, 2017): 270–86. http://dx.doi.org/10.5392/jkca.2017.17.01.270.

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Svensson, Margita, Ulrica Nilsson, and Mia Svantesson. "Patients' experience of mood while waiting for day surgery." Journal of Clinical Nursing 25, no. 17-18 (June 27, 2016): 2600–2608. http://dx.doi.org/10.1111/jocn.13304.

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Phillips, G., C. Abela, and J. Collier. "Why are we waiting? Insights into the outpatient experience." International Journal of Surgery 23 (November 2015): S93. http://dx.doi.org/10.1016/j.ijsu.2015.07.429.

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Belbin, Heidi. "Forward Waiting in Theatre." British Journal of Perioperative Nursing (United Kingdom) 10, no. 2 (February 2000): 108–12. http://dx.doi.org/10.1177/175045890001000202.

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Waiting to go into theatre on the day of your surgery is probably the most stressful time for patients. What happens to patients during this crucial time can make a tremendous difference to the whole experience of going to theatre. Heidi Belbin and her colleagues realised that there was a problem at Lincoln City Hospital with patients being kept waiting at theatre reception and were concerned that the quality of patient care in this respect was not acceptable. A plan was developed to improve this situation, and the story of what was done is told in this article. The project was entered for the 3M/NATN award, and earned a commendation from the judges.

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Salisbury, Laura. "‘Between-time stories’: waiting, war and the temporalities of care." Medical Humanities 46, no. 2 (April 27, 2020): 96–106. http://dx.doi.org/10.1136/medhum-2019-011810.

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This article analyses how World War II shifted and contained embodied experiences of waiting in relation to broader ideas of lived time in modernity. The trench warfare of World War I has often been imagined as a limit experience of anxious waiting, but World War II produced compelling accounts of experiences of suspended time in civilian populations exposed to the threat and anticipation of ‘total war’. This article analyses representations of this suspended present drawn from Elizabeth Bowen and Virginia Woolf, alongside materials in the Mass Observation Archive, to develop an account of how exposure to a future shaped by the potential of annihilation from the air reshaped experiences of durational temporality and the timescapes of modernity in the London Blitz. It also explores the relationship between anxiety, waiting, and care by attending to psychoanalytic theories that developed in the wartime work of Wilfred Bion and Melanie Klein. Extending Freud’s account of anxiety as producing ‘yet time’, this article describes how and why both literary and psychoanalytic texts came to understand waiting and thinking with others as creating the conditions for taking care of the future.

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Burmester, Michael, Magdalena Laib, and Ralph Tille. "Snackomat - A Vending Machine To Create Positive Experiences By Bringing People In Contact And Initiating Small Talk In Waiting Situations." International Journal of Applied Positive Psychology 5, no. 3 (May 30, 2020): 189–216. http://dx.doi.org/10.1007/s41042-020-00033-9.

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Abstract The “Snackomat” is a vending machine offering snacks for free, installed in waiting situations, and is designed to initiate small talk and therewith to create a positive experience. Here, we experimentally compare the effect on user experience of the Snackomat to the effect of a coffee machine as control condition with 58 participants. Participants’ behaviour was observed in waiting situations where observers were blind to the study’s objective. The two experimental conditions were compared with an analysis of covariance. The alpha levels were Bonferroni corrected. Significant results with strong effect size indicate that the Snackomat was more effective in creating positive experiences than a coffee machine in a control condition. However, the experimental setting most likely attenuated differences between the two conditions. Future studies should thus replicate the findings in a natural setting. Nevertheless the Snackomat is a promising application example of designing for positive experiences.

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Sheikhalipour, Zahra, Vahid Zamanzadeh, Leili Borimnejad, Leila Valizadeh, Sarah Newton, Mohammad Shahbazi, Afshar Zomorrodi, and Mojtaba Nazari. "The Effects of Religious and Cultural Beliefs on Muslim Transplant Candidates During the Pretransplant Waiting Period." Research and Theory for Nursing Practice 32, no. 1 (April 2018): 82–95. http://dx.doi.org/10.1891/1541-6577.32.1.82.

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Background:Awaiting organ transplantation can be stressful, and pretransplant candidates’ religious and cultural beliefs can influence how they adapt to the stress. While little is known about the effect religious and cultural beliefs have on the pretransplant waiting period, virtually nothing is known regarding whether and how Shia Muslim patients’ religious and cultural beliefs facilitate more positive patient outcomes while they await transplantation. Therefore, it is important for nurses and other health care providers to understand transplant candidates’ experiences dealing with the stressors that present themselves during the pretransplant waiting period, especially how their religious and cultural beliefs affect their adaptation to the stressors.Aim:The purpose of this study was to explore the lived experience of Shia Muslim organ transplant candidates regarding how their religious and cultural beliefs affect their adaptation to the pretransplant waiting period.Sample:A purposeful sample of 11 Shia Muslim organ transplant candidates who were on an organ transplant waiting list in Iran (kidney,n= 4; heart,n= 4; liver,n= 3) was recruited.Method:A qualitative research design using the hermeneutical phenomenological approach was utilized in this study. In-depth unstructured interviews were conducted by one of the authors (ZS) in different locations across Iran.Results:Data analysis led to the development of six themes: “the misty road of organ transplantation,” “to accede to organ transplantation despite religious conflict,” “one step away from death,” “the master key of liberation,” “fear of the unknown,” and “reliance on God.”Nursing Implications:The findings of this study will help nurses understand the religious and cultural meaning associated with stressors experienced by Shia Muslim patients awaiting organ transplant. This information can assist nurses to develop plans of care that include patient-specific interventions that take into consideration the patients’ religious and cultural beliefs.Conclusion:Shia Muslim patients awaiting organ transplantation experience feelings that are often in conflict with their religious and cultural beliefs. However, the patients’ reliance on God during the pretransplant waiting period facilitated healthier attitudes regarding transplantation.

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Breton, Mylaine, Mélanie Ann Smithman, Nassera Touati, Antoine Boivin, Christine Loignon, Carl-Ardy Dubois, Kareen Nour, Catherine Lamoureux-Lamarche, and Astrid Brousselle. "Family Physicians Attaching New Patients From Centralized Waiting Lists: A Cross-Sectional Study." Journal of Primary Care & Community Health 9 (January 2018): 215013271879594. http://dx.doi.org/10.1177/2150132718795943.

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Purpose: In response to more than 15% of Canadians not having a family physician, 7 provinces have implemented centralized waiting lists for unattached patients. The aim of this study is to analyze the association between family physicians’ characteristics and their participation in centralized waiting lists. Methods: Cross-sectional observational study using administrative data in 5 local health networks in Quebec, between 2013 and 2015. All physicians who had attached at least 1 patient were included (n = 580). Multivariate linear regressions for the number of patients and proportion of vulnerable patients attached per physician were performed. Results: Physicians with more than 20 years of experience represented more than half of those who had participated in the centralized waiting lists and physicians in traditional primary care models represented more than 40%. Physicians’ number of years of practice, primary care model, local health network, and the number of physicians participating in the centralized waiting lists per clinic influenced physicians’ participation. Physicians with 0 to 4 years of experience and those practicing in network clinics were found to attach more patients. Practicing in a Centre Locaux de Services Communautaires (local community service center) was associated with attaching 19% more vulnerable patients compared with practicing in a Family Medicine Unit (teaching unit). Conclusion: Centralized waiting lists seem to be used by early career physicians to build up their patient panels. However, because of the large number of them participating in the centralized waiting lists, physicians with more experience and those practicing in traditional models of primary care might be of interest for future measures to decrease the number of patients waiting for attachment in centralized waiting lists.

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Storey, Angela D. "“It’s a Long Walk to Development”: Navigating Capacity and Time in Cape Town’s Informal Settlements." Human Organization 80, no. 2 (June 1, 2021): 152–61. http://dx.doi.org/10.17730/1938-3525-80.2.152.

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In Cape Town’s informal settlements, the difficulties of living without permanent housing or basic services are compounded by frustrations of waiting for this development—a waiting permeated by the engagement of residents in political and social actions calling for fulfillment of promised development. In this article, I examine the involvement of informal settlement residents within an NGO-coordinated, state-funded participatory development project. I explore how the concept of capacity-building was mobilized within the project, and, ultimately, how it rationalized the uncertainties of bureaucratic processes and the experience of waiting for development. Actors seeking to create development were enlisted to make sense of—and effectively normalize—the experiences of waiting, even against their organizational or personal perspectives. I conclude with a discussion of how these findings can inform praxis, suggesting that development practitioners are responsible to make visible the power dynamics surrounding their own position within projects and should use their platforms to highlight the extant knowledge and skills of the communities with whom they work.

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Gatlan, Valentin. "Slow time." Cadernos de Campo (São Paulo 1991) 29, supl (July 27, 2020): 16–24. http://dx.doi.org/10.11606/issn.2316-9133.v29isuplp16-24.

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The essay portrays daily life in Bercine, southern part of Bucarest, Romania, during the lockdown. The pictures presented here are part of my observations of the life in front. People that are my neighbours, acquaintances and with whom I shared my life as well. As so, I decided to present the pictures in a form of photo-board in order to put together shared experiences. This essay is not a study of daily life under quarantine, or how life is in a certain period of our time. It may be an effect, but not its reason. Rather, it attempts to portray life in a small-scale. Such small-scale is made up of daily routines and experiences of cleaning, talking, waiting as well as feelings of solidarity, solitude, fear and sometimes hope. It is the idea of shared experience that turns silence and waiting not as a singular experience, but a communal space, as is the daily life in a building

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Buhe, Elizabeth. "Waiting for Art: The Experience of Real Time in Sculpture." Contemporaneity: Historical Presence in Visual Culture 1 (June 1, 2011): 117–36. http://dx.doi.org/10.5195/contemp.2011.20.

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Why and how does some contemporary art make us wait, and why does the beholder choose to stay? This study seeks to answer this question by exploring what happens to the viewer while waiting in front of a “time sculpture,” a term coined here to mean a three-dimensional artwork that is dynamic over a set period of time. Through an analysis of select works by artists Anish Kapoor, Amelia Whitelaw, Michael Sailstorfer, and Roman Signer, the article posits that while in front of these time sculptures, the viewer experiences an anxiety of waiting and temporal confusion that glues him to the spot. Ultimately, by drawing upon Henri Bergson’s concept of duration, the essay suggests that the viewership of time sculpture allows for a heightened state of perception.

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KELLY, D., S. PRESLEY, A. GOLDFARB, S. BATTY, J. JONSSON, and T. SHAVER. "26 Deaths waiting for liver transplant. A small center experience." Liver Transplantation 6, no. 3 (May 2000): C7. http://dx.doi.org/10.1016/s1527-6465(05)80055-3.

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Ozminkowski, R. J. "Waiting for Inpatient Hospital Care: Experience at a VA Facility." Health Services Management Research 11, no. 4 (November 1998): 228–37. http://dx.doi.org/10.1177/095148489801100404.

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Martin, J., P. Bowden, R. Stephens, J. Andrews, and M. Bishop. "Managing waiting time for radiotherapy: A single machine unit experience." Australasian Radiology 49, no. 6 (December 2005): 480–84. http://dx.doi.org/10.1111/j.1440-1673.2005.01502.x.

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Thorne, Sally E., Susan R. Harris, T. Gregory Hislop, and Judith A. Vestrup. "The Experience of Waiting for Diagnosis After an Abnormal Mammogram." Breast Journal 5, no. 1 (January 1999): 42–51. http://dx.doi.org/10.1046/j.1524-4741.1999.005001042.x.

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Walker, Rachel K., and Donna L. Berry. "Men with breast cancer experience stigma in the waiting room." Breast Journal 26, no. 2 (September 20, 2019): 337–38. http://dx.doi.org/10.1111/tbj.13593.

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Dawes, Jillian, and Jennifer Rowley. "The waiting experience: towards service quality in the leisure industry." International Journal of Contemporary Hospitality Management 8, no. 1 (February 1996): 16–21. http://dx.doi.org/10.1108/09596119610108608.

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