Relevant bibliographies by topics / Expectation confirmation

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Expectation confirmation'

Author: Grafiati
Published: 23 February 2024

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Journal articles on the topic "Expectation confirmation"

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Oh, Joon-Hee, and Judy Ma. "Multi-stage expectation-confirmation framework for salespeople expectation management." Journal of Business & Industrial Marketing 33, no. 8 (October 1, 2018): 1165–75. http://dx.doi.org/10.1108/jbim-01-2018-0027.

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Purpose Despite its significance in salespeople management, salespeople expectation management has received little attention in the literature, especially in the industrial marketing literature. In response, the purpose of this study is to leverage the expectation confirmation theory to present a conceptual framework that provides an effective tool for salespeople expectation management. Design/methodology/approach This study first explores the application and strategic implications of expectation-confirmation theory in salespeople expectation management and theorizes that salespeople establish pre-expectations (expectations that are developed before joining the firm), experience multiple stages of the expectation-confirmation process throughout their sales career with a firm and – in each stage – establish either a longer-term commitment to or permanent disengagement from the firm. Findings A winning strategy for sales organizations is to recognize salespeople expectations and to meet or beat these expectations. Salespeople expectation management is particularly important in sales organizations that frequently find aligning sales force management strategies with organizational imperatives to be challenging. Research limitations/implications This study extends expectation-confirmation theory by presenting a conceptual framework that: identifies the existence of pre-expectations of salespeople and their outcomes; recognizes that the expectation-confirmation process occurs across multiple stages in the salespeople’s career cycle; recognizes that the level of expectations in previous stages of one’s career cycle influences the level of expectations in subsequent stages; and conceptualizes the non-linear relationship between expectations, tenure and turnover intentions. Originality/value The multiple expectation-confirmation framework can be used for effective salespeople expectation and turnover management and may also serve as a general model of organizational interventions.
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Nair, Priya. "Determinants of Satisfaction and Deep Structure Usage of Post-acceptance Learning Management Systems by Malaysian Higher Education Lecturers." International Journal of Information and Education Technology 12, no. 7 (2022): 599–608. http://dx.doi.org/10.18178/ijiet.2022.12.7.1659.

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This study investigates factors influencing satisfaction and deep structure usage of Learning Management Systems (LMS) using a revised expectation-confirmation model of information system continuance. It addresses the gaps in the existing literature that primarily focused on behavioral intention in the acceptance stage instead of deep structure usage in the post-acceptance stage. Deep structure usage refers to using LMS features to support an underlying teaching task. The study population consists of 54 lecturers in Malaysian private universities in the post-acceptance stage of LMS implementation. Data was gathered using a web-based survey questionnaire. Various variables were analyzed through statistical correlation and regression using a statistical package for social science software. This study concludes that confirmation of expectation and perceived usefulness positively impacted satisfaction; confirmation of expectation was the strongest predictor of satisfaction. Additionally, the combined effects of satisfaction, confirmation of expectation, and perceived usefulness positively correlated with deep structure usage of LMS. This study investigates whether lecturers would use the system to its full capacity if they found the LMS features useful to a specific teaching task and if the system provides satisfaction and fulfills the lecturers’ expectations. Future research recommends extending the model to investigate determinants of satisfaction and confirmation of expectations of specific LMS features in terms of technical, design, capability, and experiential aspects. This extension would enable a more detailed understanding of aspects that determine satisfaction and confirmation of expectation, directly influencing deep structure usage.
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Brown, Susan A., Viswanath Venkatesh, and Sandeep Goyal. "Expectation Confirmation in Technology Use." Information Systems Research 23, no. 2 (June 2012): 474–87. http://dx.doi.org/10.1287/isre.1110.0357.

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Siguaw, Judy A., Xiaojing Sheng, and Penny M. Simpson. "Biopsychosocial and Retirement Factors Influencing Satisfaction With Life: New Perspectives." International Journal of Aging and Human Development 85, no. 4 (January 2, 2017): 332–53. http://dx.doi.org/10.1177/0091415016685833.

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Founded on expectation confirmation theory and a resource perspective, this research examines the impact of retiree resources, retirement planning, conditions of work exit, and confirmation of retirement expectations on satisfaction with life in retirement. The study of 543 retirees found significant effects of retiree resources (i.e., self-efficacy, health, and income), confirmation of retirement expectations, ageism, retirement planning, and conditions of exit on retirees’ satisfaction with life. The study also showed that self-efficacy, activity participation, health, income, ageism, and retirement planning significantly impacted confirmation of retirement expectations, although conditions of exit did not significantly affect confirmation of retirement expectations.
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Eveleth, Daniel M., Lori J. Baker-Eveleth, and Robert W. Stone. "Potential applicants’ expectation-confirmation and intentions." Computers in Human Behavior 44 (March 2015): 183–90. http://dx.doi.org/10.1016/j.chb.2014.11.025.

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Gu, Wei, Ying Xu, and Zeng-Jun Sun. "Does MOOC Quality Affect Users’ Continuance Intention? Based on an Integrated Model." Sustainability 13, no. 22 (November 12, 2021): 12536. http://dx.doi.org/10.3390/su132212536.

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Massive open online course (MOOC) is an innovative educational model that has attracted widespread attention in recent years. Despite a growing number of registered users, many have given up continuously using MOOC platforms after the first-time user experience; thus, a high dropout rate has severely hindered the sustainable development of MOOC platforms. To address the problem, this study started with the quality factors of MOOC platforms and the confirmation of user expectations by integrating the D&M ISS model and the expectation confirmation model into one, with the goal of identifying the factors that affect users’ continuance intention to use MOOC platforms. In this study, online questionnaires were distributed to Chinese users with experience in using MOOC platforms, and a total of 550 valid samples were recovered. In addition, the theoretical model was tested using structural equation modeling (SEM). The research results showed that there are three critical antecedents affecting the confirmation of user expectations for a MOOC platform, including information quality, system quality, and service quality, of which service quality has the greatest impact on users’ expectation confirmation. If user expectations for an MOOC platform are positively confirmed, the perceived usefulness of the platform as well as the satisfaction with it will effectively be improved. Moreover, perceived usefulness has been proven to be a critical factor affecting users’ continuance intention to use MOOC platforms, which is followed by user satisfaction. Compared to the original ECM, the integrated research model has delivered significantly improved explanatory power for users’ continuance intention. Hence, this study makes up for the insufficiency of ECM in explaining the factors affecting users’ expectation confirmation and provides theoretical support for MOOC platform developers.
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Wang, Chaohui, Juan Liu, and Tingting Zhang. "‘What if my experience was not what I expected?’: Examining expectation-experience (dis)confirmation effects in China’s rural destinations." Journal of Vacation Marketing 27, no. 4 (April 1, 2021): 365–84. http://dx.doi.org/10.1177/13567667211006763.

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This study (1) compares the tourists’ expectation and experience in China’s rural destinations, and (2) examines the (dis)confirmation effects of such comparisons on tourists’ assessments of overall travel experience, memorability, and authenticity. A total of 1323 valid responses were analyzed to test the proposed model. PLS-SEM results demonstrated that tourists’ expectation-experience (dis)confirmation had a main effect on travel experience, memorability, and authenticity. Moreover, the results from pairwise comparisons indicated that, travelers with high expectations and a high-quality experience had the highest evaluation of their overall visit experience, memorability, and authenticity. Whereas, travelers with low expectations and a low-quality experience showed the poorest assessment. Many practical and theoretical implications for destination marketing and management are discussed based on the study’s findings.
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Alghanayem, Haitham, Giuseppe Lamberti, and Jordi López-Sintas. "A dark side of retargeting? How advertisements that follow users affect post-purchase consumer behavior: Evidence from the tourism industry in Saudi Arabia." Innovative Marketing 19, no. 4 (December 7, 2023): 234–46. http://dx.doi.org/10.21511/im.19(4).2023.19.

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This study aims to explore the complex effects of post-purchase retargeting ads on consumer behavior, with a focus on expectation confirmation, satisfaction, and repurchase intentions. Additionally, it examines the influence of time spent online on these effects. Anchored in expectation confirmation theory (ECT), the study analyzes responses from 396 Saudi Arabian e-tourism customers who encountered competitive retargeting ads after purchasing an e-tourism package. The analysis employs partial least squares structural equation modeling (PLS-SEM) and multigroup analysis (MGA) to test the hypotheses. A notable finding is the direct negative impact of retargeting ads on expectation confirmation: increased exposure to such ads post-purchase seems to diminish the perception that initial expectations of the product or service are being met. The negative effect of these ads also indirectly influences satisfaction and repurchase intentions. Furthermore, the MGA results indicate variations in this negative impact based on the time spent online. Specifically, the more time consumers spend online, the stronger the negative impact, leading to a significant decrease in satisfaction and repurchase intentions. These insights reveal the complex nature of post-purchase retargeting ads and underscore the importance of accounting for consumers’ online behavior. They offer valuable direction for marketers to refine retargeting strategies to better resonate with consumer expectations.
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Mcleod, Hamish J., and Frank P. Deane. "Confirmation of precounselling expectations: Does expectation valence moderate changes in state anxiety?" International Journal for the Advancement of Counselling 17, no. 2 (June 1994): 139–47. http://dx.doi.org/10.1007/bf01407970.

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Lee, Jinha, and Youn-Kyung Kim. "Online Reviews of Restaurants: Expectation-Confirmation Theory." Journal of Quality Assurance in Hospitality & Tourism 21, no. 5 (January 7, 2020): 582–99. http://dx.doi.org/10.1080/1528008x.2020.1712308.

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Dissertations / Theses on the topic "Expectation confirmation"

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Wang, Wenjuan. "Supply chain management systems benefits : the expectation-confirmation theory perspective." Thesis, Queensland University of Technology, 2012. https://eprints.qut.edu.au/53181/1/Wenjuan_Wang_Thesis.pdf.

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Organizations adopt a Supply Chain Management System (SCMS) expecting benefits to the organization and its functions. However, organizations are facing mounting challenges to realizing benefits through SCMS. Studies suggest a growing dissatisfaction among client organizations due to an increasing gap between expectations and realization of SCMS benefits. Further, reflecting the Enterprise System studies such as Seddon et al. (2010), SCMS benefits are also expected to flow to the organization throughout its lifecycle rather than being realized all at once. This research therefore proposes to derive a lifecycle-wide understanding of SCMS benefits and realization to derive a benefit expectation management framework to attain the full potential of an SCMS. The primary research question of this study is: How can client organizations better manage their benefit expectations of SCM systems? The specific research goals of the current study include: (1) to better understand the misalignment of received and expected benefits of SCM systems; (2) to identify the key factors influencing SCM system expectations and to develop a framework to manage SCMS benefits; (3) to explore how organizational satisfaction is influenced by the lack of SCMS benefit confirmation; and (4) to explore how to improve the realization of SCM system benefits. Expectation-Confirmation Theory (ECT) provides the theoretical underpinning for this study. ECT has been widely used in the consumer behavior literature to study customer satisfaction, post-purchase behavior and service marketing in general. Recently, ECT has been extended into Information Systems (IS) research focusing on individual user satisfaction and IS continuance. However, only a handful of studies have employed ECT to study organizational satisfaction on large-scale IS. The current study will enrich the research stream by extending ECT into organizational-level analysis and verifying the preliminary findings of relevant works by Staples et al. (2002), Nevo and Chan (2007) and Nevo and Wade (2007). Moreover, this study will go further trying to operationalize the constructs of ECT into the context of SCMS. The empirical findings of the study commence with a content analysis, through which 41 vendor reports and academic reports are analyzed yielding sixty expected benefits of SCMS. Then, the expected benefits are compared with the benefits realized at a case organization in the Fast Moving Consumer Goods industry sector that had implemented a SAP Supply Chain Management System seven years earlier. The study develops an SCMS Benefit Expectation Management (SCMS-BEM) Framework. The comparison of benefit expectations and confirmations highlights that, while certain benefits are realized earlier in the lifecycle, other benefits could take almost a decade to realize. Further analysis and discussion on how the developed SCMS-BEM Framework influences ECT when applied in SCMS was also conducted. It is recommended that when establishing their expectations of the SCMS, clients should remember that confirmation of these expectations will have a long lifecycle, as shown in the different time periods in the SCMS-BEM Framework. Moreover, the SCMS-BEM Framework will allow organizations to maintain high levels of satisfaction through careful mitigation and confirming expectations based on the lifecycle phase. In addition, the study reveals that different stakeholder groups have different expectations of the same SCMS. The perspective of multiple stakeholders has significant implications for the application of ECT in the SCMS context. When forming expectations of the SCMS, the collection of organizational benefits of SCMS should represent the perceptions of all stakeholder groups. The same mechanism should be employed in the measurements of received SCMS benefits. Moreover, for SCMS, there exists interdependence of the satisfaction among the various stakeholders. The satisfaction of decision-makers or the authorized staff is not only driven by their own expectation confirmation level, it is also influenced by the confirmation level of other stakeholders‘ expectations in the organization. Satisfaction from any one particular stakeholder group can not reflect the true satisfaction of the client organization. Furthermore, it is inferred from the SCMS-BEM Framework that organizations should place emphasis on the viewpoints of the operational and management staff when evaluating the benefits of SCMS in the short and middle term. At the same time, organizations should be placing more attention on the perspectives of strategic staff when evaluating the performance of the SCMS in the long term.
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Alharbi, Majed Salem S. "Investigating the impact of service quality dimensions, price and reputation on the behavioural intentions of retail banking customers." Thesis, Brunel University, 2018. http://bura.brunel.ac.uk/handle/2438/17150.

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Retail banking service providers are facing challenges such as continuous changes in consumer expectations and escalating global competitiveness. The banking sector is characterised as an extraordinarily competitive and regulated sector. As a result, it is essential that retail banking service providers reassess the level of their service quality and recognise the important factors that influence customer satisfaction, intention and loyalty. As pointed out by the literature, there is a fundamental need for studies on customer intention and behaviour which will show whether customer attitudes provide significant evidence of how customers act and feel. Furthermore, there is a lack of theoretical modelling and empirical studies on the relationships between customer satisfaction, service quality and variables in other areas of service experience, such as price, reputation and complaint intention, in the retail banking context. Thus, the current study adopted the expectation confirmation theory because its aim is to develop a framework that advances the understanding of customer satisfaction, intention and loyalty in the retail banking sector, which can be best achieved by choosing a theory whose main target is to measure customer satisfaction and post-purchase behaviour. The proposed framework enhances our understanding by expanding ECT theory. To clarify, the conceptual framework introduces three constructs, price, reputation and complaint intention, which had not previously been brought together into one framework with the rest of the present study constructs, a practice which is considered to offer a highly valuable contribution. Additionally, the outcomes from this study have many implications for managers and decision-makers in the banking service sector. It is essential for marketing managers in the banking sector to understand the importance of all of the components of service quality as well as price and reputation, in order to understand fully customer satisfaction and intentions. The primary aim of this study is to examine how customer intention and loyalty are affected by service quality dimensions, price and reputation, using the intermediation role of confirmation and customer satisfaction. This study has developed a theoretical framework that integrates a set of essential variables to evaluate the impact of service quality dimensions, price and reputation on customer's intentions and loyalty, using Expectation Confirmation Theory. Consequently, hypotheses are created to examine the association between the framework variables. This study employs a quantitative method alongside a positivist approach to examine the hypothetical associations within the conceptual framework. Of the online surveys distributed to retail banking consumers, 923 were valid. To validate and analyse the data, the research study employs structural equation modelling using AMOS SPSS (Statistical Package for the Social Sciences). The final results illustrate that tangibles, assurance, responsiveness, empathy and price have a significant impact on confirmation and customer satisfaction. On the other hand, reliability has no significant impact on confirmation and customer satisfaction in the Saudi retail banking sector. In addition, reputation has a significant impact on customer satisfaction. Furthermore, confirmation also has an important influence on customer satisfaction and customer satisfaction has a significant relationship with customer intentions and loyalty. Customer satisfaction also has a significant relationship with customer loyalty. Indeed, the overall results of this study reveal the impact of service quality, price and reputation on customer intention and loyalty through customer satisfaction, along with confirmation of customer expectations. Finally, the outcomes of this study have practical and theoretical implications which advance the knowledge in this area.
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Zhou, Y. (Yunhui). "An empirical examination of customer’s continuance intention of SaaS based on expectation confirmation model." Master's thesis, University of Oulu, 2017. http://urn.fi/URN:NBN:fi:oulu-201711083076.

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In current high performance networked cloud computing environment, Software as a Service (SaaS) originates as an efficient substitute to on-promise software with many advantages. While the current statue is after some period of using, SaaS adopters switch back to on-promise software. However, SaaS adopters’ continuance using on SaaS is a major consequence for SaaS provider’s profitability. Motivated by this, in this thesis the objective is to study what factors influence SaaS adopters’ decision on continue (or discontinue) adoption of SaaS. Expectation Confirmation Model (ECM) has been a frequently used model to study Information system (IS) continuance since the early 2000s, and researchers built extended ECM based on different characteristics of different IS contexts to study IS continuance. Hence, the purpose of this thesis is to propose an extended ECM to study SaaS continuance. In this thesis, SaaS providers’ dissatisfying factors were studied in order to build extended ECM. Through studying the current dissatisfying state of SaaS, system quality, service quality and trust were found are the possible factors prevent customers’ continuance usage towards SaaS. In order to add these 3 new constructs into legacy ECM, systematic literature review (SLR) was conducted to explore the existing studies in Information System continuance based on ECM. Through the implications from SLR, the extended model (research model) was designed. The empirical research was carried out through a case under RecRight Oy, which is a SaaS company base in Helsinki, Finland. 186 online responses were collected within RecRight’s worldwide client companies in Helsinki in June 2017. The results suggest that SaaS adopters’ continuance intention is significantly associated with perceived usefulness, confirmation, satisfaction, system quality and service quality. Contrary to the assumption and past findings, trust does not directly contribute to SaaS continuance intention. In conclusion, the designed research model in this thesis contributes to developing and empirically testing SaaS continuance intention. This model will be helpful for researchers to further study SaaS continuance.
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Karlsson, Isabell. "Att designa för tillit : En kvalitativ studie om hur design kan påverka förväntad upplevelse av och tillit till e-handel." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-54294.

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I ett samhälle som blir allt mer beroende av Internet har även e-handel fått en mer framträdande roll. Då detta innebär att säljare ersätts av teknologi är det av vikt att företaget anstränger sig för att skapa en tillförlitlig miljö där kunden känner sig trygg. Här påverkar inte bara strukturen och utseendet på e-handeln, utan också företagets val av marknadsföring. Kunden skapar sig en förväntan av företaget och vad det har att erbjuda. Denna förväntan baseras på kundens tidigare erfarenheter och upplevelser, där en förväntan som inte uppnås kan resultera i en negativ upplevelse. I denna studie har expectation-confirmation theory använts som ett ramverk för att undersöka kundens förväntan inför e-handel överlag, men också i synnerhet inför uppdragsgivaren xplore.se:s e-handel. Användarupplevelse har använts för att få en djupare förståelse för kundens känslor och uppfattningar, där även användbarhet undersökts då detta påverkar användarupplevelsen. Fem potentiella framtida kunder inkluderades i intervjuer och användartest i två iterationer, den första baserad på deras erfarenheter och förväntningar inom e-handel överlag där deltagarna fick utforska xplore.se:s nuvarande gränssnitt. De ombads även utföra ett antal uppgifter för att undersöka graden av användbarhet. Resultatet visade ett stort behov av ny design då deltagarna upplevde att e-handeln var oattraktiv med låg tillförlitlighet. Därefter skapades ett designförslag i form av en interaktiv prototyp, vilken användes som underlag för den andra iterationen. I denna iteration ombads deltagarna berätta hur mycket de mindes av det tidigare användartestet. Detta gjordes för att människan inte kan minnas alla detaljer utav en upplevelse, varför det skapade förståelse för vad deltagarna mindes starkast. Sedan ombads deltagarna utforska designförslaget, även här med ett antal uppgifter att utföra för att undersöka användbarheten i det. Deltagarna upplevde att designen var mycket attraktivare med en högre grad av tillförlitlighet. Slutsatsen som kunde dras från resultatet var att design har stor påverkan på både användarupplevelse och kundens vilja att känna tillit. Kunden förväntar sig att e-handel ska vara bekvämt där något som inte stämmer överens med denna förväntan har negativ påverkan på upplevelsen. Här förväntar sig kunden även en design som påminner om andra e-handlar, vilket innebär en högre grad av användbarhet. Webbsidan bör ha en tydlig struktur med visuella blickfång som hjälper kunden få en snabb överblick över nivån av tillförlitlighet. Företaget bör exempelvis överväga att investera i certifieringar såsom trygg e-handel, medan marknadsföringen som används ska vara i enlighet med vad kunden kan förvänta sig. Då kunden till stor del förlitar sig på omdömen från andra kunder rekommenderas även en funktion för recensioner.
In a society growing more dependent of the Internet, e-commerce has also been given a more prominent role. Since this means that sellers are replaced by technology, it is of importance that the company tries to create a reliable environment where the customer can feel safe. Not only the structure and appearance has an influence, but the company’s choice of marketing can have an effect as well. The customer creates expectations based on former experiences of both the company and overall e-commerce, where expectations that cannot be met could result in a negative experience. This study has used expectation-confirmation theory as a framework to examine the customers’ overall expectations in e-commerce, but also for xplore.se:s e-commerce, the constituent for this study. User experience has been used to gain a deeper understanding of the customers’ emotions and perceptions, whereas usability has been examined as it affects the user experience. Five potential future customers were included for interviews and user tests for two iterations, the first based on their general experiences and expectations regarding e-commerce where the participants also explored the current interface of xplore.se. In order to examine the level of usability they were asked to execute a number of tasks. The results showed great need of a new design since the participants found the e-commerce to be unattractive with low reliability. A design proposal in the shape of an interactive prototype was made, which was used as a foundation for the second iteration. In this iteration the participants were asked to share their memories of the former user test. Since humans cannot recall every single detail of an experience this created an understanding for what the participants remembered most. They were then asked to explore the design proposal, also with a number of tasks to execute to examine its usability. Their experience was that this design was more attractive with a higher level of reliability. The conclusion that could be drawn from the result was that design has a big effect on user experience and the customers trust. The customer expects e-commerce to be convenient, where something that does not meet this expectation has a negative impact on the experience. Another expectation is that the design should look like other e-commerces, as the resemblance implies a higher level of usability. The website should have a clear structure with visual elements capturing the customers’ attention, which helps the customer get a quick overview of the level of trustworthiness. For instance, the company should consider investing in certifications for secure e-commerce, whilst the marketing that is being used should be designed according to what the customer can expect. As the customer also largely relies on other customers’ opinions, it is recommended to implement a function for reviews as well.
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Johansson, Daniel, and Filip Smith. "The key to satisfaction in distance education : A qualitative study of how to achieve student satisfaction in distance-based education." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96399.

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E-learning is something that has grown very fast for many years as today's technology is constantly evolving and gives us new opportunities. E-learning enables distance education in many ways and does this regardless of time and space. It represents a large part of today's education and therefore quality is important. If distance studies are facilitated properly, it gives students the opportunity to effectively balance their private life together with their studies. Although it simplifies education for many, it comes with its own difficulties and challenges. This can be a big factor as to why distance studies have a higher dropout rate than regular campus studies. In this thesis, the areas course design, interaction and the teacher’s impact are investigated to examine student satisfaction in distance education. In previous findings, these areas were highlighted as crucial factors for student satisfaction. With the expectationconfirmation theory as a base, a qualitative method, consisting of interviews with distance students at Linnaeus University was conducted. The collected data was transcribed and analyzed with the use of themes and codes. The results show that interaction is something that is hard to achieve at a distance. The universities should promote student interaction as it is something the students struggle with, suggestively through "icebreaker" exercises. The interaction between teacher-students is something that was valued high, but depending on how well the course was structured, the teacher-student interaction was not needed as much. Teachers should avoid scattered communication as this turned out to have a negative impact on the student satisfaction. The teacher was shown to be important in different ways, where their pedagogical ability and the ability to handle and share information through digital tools was shown to be very impactful. The course design was found to affect the students' satisfaction the most. Structure and availability of all relevant material and segments of a course proved to be extremely important, this gives the student the opportunity to plan their studies. To improve and naturally include interaction amongst students, discussion proved to be an important segment of a course.
E-lärande har under åren vuxit i ett mycket högt tempo. Dagens teknik utvecklas ständigt och ger oss nya möjligheter att genomföra saker på. E-lärande möjliggör distansutbildning på många sätt, oavsett tid och rum. Det representerar en stor del av dagens forskning inom utbildning och därför har kvalitén blivit viktigare. Om distansstudier genomförs ordentligt ger det studenter möjlighet att effektivt balansera deras privat liv tillsammans med studier. Även om det förenklar utbildning för många så kommer det med sina egna svårigheter och utmaningar. Detta kan vara en faktor till varför fler distansstudenter väljer att hoppa av sina studier jämfört med de som studerar på campus. I den här studien granskas områdena kursdesign, interaktion och lärarens påverkan för att undersöka studenters nöjdhet vid distansstudier. I tidigare forskning framhölls dessa områden som avgörande för studenternas nöjdhet. Med expectation-confirmation teorin som bas genomfördes en kvalitativ metod, bestående av intervjuer med distansstudenter vid Linnéuniversitetet. Den insamlade informationen transkriberades och analyserades med hjälp av teman och koder. Resultaten visar att interaktion är något som är svårt att uppnå vid distansstudier. Universiteten bör främja interaktion eftersom det är något som studenterna kämpar med, suggestivt genom övningar som “bryter isen”. Interaktionen mellan lärare och studenter är något som värderades högt. Beroende på hur väl en kurs är strukturerad så är behovet av interaktion mellan studenter och lärare inte lika högt. Lärare bör undvika spridd kommunikation eftersom det visade sig ha en negativ inverkan på studenternas tillfredsställelse. Läraren visade sig vara viktig på olika sätt, där deras pedagogiska förmåga och förmågan att hantera och dela information genom digitala verktyg visade sig vara högt värderade. Det visade sig att kursdesignen påverkade studenternas tillfredsställelse mest. Struktur och tillgänglighet av allt relevant material visade sig vara oerhört viktigt, vilket ger studenten möjlighet att planera sina studier. För att förbättra och naturligt inkludera interaktion mellan studenter visade sig diskussion vara ett viktigt segment av en kurs.
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Lin, Hui. "Examining the Continued Usage of Electronic Knowledge Repositories: An Integrated Model." Diss., Virginia Tech, 2008. http://hdl.handle.net/10919/26582.

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Knowledge has long been recognized as one of the most valuable assets in an organization. Managing and organizing knowledge has become an important corporate strategy for organizations to gain and maintain competitive advantages in the information age. Electronic knowledge repositories (EKRs) have become increasingly popular knowledge sharing tools implemented by organizations to promote knowledge reuse. The goal of this study is to develop and test a research model that explains usersâ continued usage behavior of EKRs in public accounting firms. Theoretically grounded in the expectation-confirmation model (ECM) and commitment-based model, the research model presented in this study integrates both of these theoretical perspectives to study usersâ EKR continuance intentions. This study surveyed 230 EKR users from four large public accounting firms. Partial least squares regression was used to test the hypotheses and the explanatory power of the model. Results indicate that perceived usefulness and commitment exhibit a sustained positive influence on continuance intention. Additionally, subjective norms are positively related to calculative commitment and moral commitment. Organizational identification is positively related to affective commitment and moral commitment. Perceived usefulness is positively related to affective commitment and calculative commitment. The model comparisons with the technology acceptance model (TAM) and ECM demonstrated that the integrated model presented in this research explained 1.6% and 0.8% additional variance in continuance intention than both ECM and TAM respectively. Additional multi-group analyses were also conducted to examine the differences between knowledge seekers and contributors and the differences between knowledge novices and experts. This study raises theoretical implications in the area of knowledge management in general and EKRs in particular. It represents one of the first attempts to empirically examine usersâ continuance intention of knowledge management applications. This study has presented a different perspective on technology acceptance/continued usage by introducing commitment to explain continued IS usage. By integrating commitment and ECM, this study offers a useful framework for future studies on technology use. It demonstrates that both user commitment and perceived usefulness are strong predictors of EKR continuance intention. The results also raise interesting implications for practitioners interested in knowledge management and particularly for public accounting firms how to leverage EKRs to gain a competitive advantage.
Ph. D.
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Ferreira, Caitlin. "Social media performance of user generated content and its relationship with conspicuous consumption: through the lens of the expectation confirmation theory." Master's thesis, University of Cape Town, 2016. http://hdl.handle.net/11427/20485.

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Early theories of conspicuous consumption proposed a framework in which individuals attempt to imitate the consumption patterns of others that maintain a higher social status. This results in individuals ostentatiously displaying their consumption patterns in order to reinforce their social status. The advent of social media has provided individuals with a new platform on which to display their conspicuous consumption. All consumption now has the possibility to become conspicuous consumption, displayed to a large network of friends and followers online. When individuals post content on social networking sites (SNSs), referred to as user-generated content, they hold some initial expectations regarding the response that their content will receive. This response (for example Likes and Comments on Facebook) is referred to as Social Media Performance in the current research. While research has been conducted, albeit minimal research, into measuring the performance of brand-generated content, no academic research has considered the perceived performance evaluation of individual user-generated content. Previous research has identified a link between online performance, referred to as Social Media Performance in the current research, and conspicuous consumption. This link has however been suggested to be moderated by three variables, selfesteem, social media usage and emotion, tested separately as positive and negative affect. The current research sought to evaluate the moderating influences that selfesteem, social media usage and emotion exerted on the relationship between Social Media Performance and conspicuous consumption. This was done through the lens of the Expectation Confirmation Theory (ECT), as Social Media Performance is posited to follow an Expectation Confirmation Theory framework, in which SNS users are either satisfied or dissatisfied depending on their subjective evaluation of performance. A conclusive, causal research design was implemented; making use of a nonprobability sampling technique that achieved a sample size of 282 respondents. The target population consisted of young adults, between the ages of 18 and 29 years, due to the adoption of SNS usage amongst this age cohort. The results found a negative correlation to exist between self-esteem and conspicuous consumption and a positive correlation to exist between social media usage and conspicuous consumption. Furthermore, self-esteem, social media usage and negative affect were found to moderate the relationship between Social Media Performance and conspicuous consumption. In particular, in the presence of negative Social Media Performance, higher levels of social media usage and lower levels of negative affect exerted a greater influence on this relationship. Whereas in the presence of positive Social Media Performance, lower levels of self-esteem and higher levels of negative affect exert a greater influence on this relationship. This research has also confirmed the positive relationship between social media usage and conspicuous consumption.
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Villarin, Fredilyn. "Decreasing the Load on Manual Service Support by Improving the Confirmation Process in a Web-based Issue Reporting System." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-301181.

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There is currently a digital revolution in the real estate industry. Property technology, or PropTech is seeing new startups emerge in a rapid rate. The management of real estate assets is an area that PropTech is currently digitalizing, and part of it is facilitating tenant communication and property maintenance. This includes the digitalization of the existing process of issue reporting for tenants and the subsequent delegation of property caretakers to issues. A part of successfully digitalizing the issue reporting process is decreasing the amount of phone calls and email to the service reception, and instead diverting traffic to the web-based issue reporting service. A startup providing such services has identified that a considerable amount of communication to the service reception is concerning ongoing issue reports. This was recognized even with issues that were reported digitally, tenants make follow- up correspondence about an issue they have reported. An exploratory research study was therefore conducted to discover why and when tenants inquire about an ongoing issue, and to determine in what ways a confirmation process of a web- based issue reporting service can be developed, such that it appeases tenants’ concerns about their ongoing issue report. The results of the study show that tenants make a follow-up inquiry about their issues when the following factors are not met: expectation, transparency in communication, and assurance. These same factors should be considered in designing a confirmation process. A web-based issue reporting service should have a confirmation process that meets the tenant’s expectations on how their issues should be addressed, allow property managers to be transparent to their tenants in order to frame said expectations, and provide adequate assurance to the tenants that their issue report has been received by a service representative.
Det finns för närvarande en digital revolution inom fastighetsbranschen. Fastighetsteknologi, eller PropTech ser nya startups växa i snabb takt. Förvaltningen av fastighetstillgångar är ett område som PropTech för närvarande digitaliserar, och en del av det underlättar hyresgästkommunikation och fastighetsunderhåll. Detta inkluderar digitaliseringen av den befintliga processen för rapportering av problem för hyresgäster och den efterföljande delegeringen av arbetsorder till fastighetsskötare. En del av att framgångsrikt digitalisera felanmälningsprocessen är att minska antalet telefonsamtal och e-post till servicemottagningen, och istället att omdirigera trafik till den webbaserade felanmälningstjänst. En startup som tillhandahåller sådana tjänster har identifierat att en betydande mängd kommunikation till servicemottagningen gäller pågående rapporter. Detta erkändes även med felanmälan som rapporterades digitalt, hyresgästerna följer upp korrespondens om ett problem de har rapporterat. En undersökande forskningsstudie genomfördes därför för att upptäcka varför och när hyresgäster frågar om en pågående fråga, och för att avgöra på vilket sätt en bekräftelseprocess för en webbaserad problemrapporteringstjänst kan utvecklas, så att den lugnar hyresgästens oro över deras pågående utgivningsrapport. Resultaten av studien visar att hyresgäster gör en uppföljningsfråga om sina felanmälan när följande faktorer inte är uppfyllda: förväntningar, öppenhet i kommunikation och försäkran. Samma faktorer bör beaktas vid utformningen av en bekräftelseprocess. En webbaserad problemrapporteringstjänst bör ha en bekräftelseprocess som uppfyller hyresgästens förväntningar på hur deras frågor ska hanteras, tillåta fastighetsförvaltare att vara transparenta för sina hyresgäster för att inrama förväntningarna och försäkra hyresgästerna att deras fråga rapporten har tagits emot av en servicerepresentant.
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Atapattu, Maura R. "Customer agility, smart shopping apps and their implications: Customer relationship management systems in the digital age." Thesis, Queensland University of Technology, 2015. https://eprints.qut.edu.au/84866/1/Maura_Atapattu_Thesis.pdf.

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This thesis examines the complementarities and vulnerabilities of customer connectivity that contemporary firms achieved through ubiquitous digital technologies. Taking the example of deployment of smart shopping apps to connect with consumers in the context of Australian retail, the study examines how such customer connectivity positively influences firm performances through firm's customer agility whilst creating implications for firms' digital business strategy through altered customer cognitions. Employing Oliver's (1977) Expectation Confirmation Theory, this study empirically tests a conceptual model involving digital connectivity, digital expectations, experiences and satisfaction of the customers who uses smart shopping apps in Australian consumer retail.
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Recker, Jan Christof. "Understanding process modelling grammar continuance : a study of the consequences of representational capabilities." Queensland University of Technology, 2008. http://eprints.qut.edu.au/16656/.

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The graphical modelling of processes is of growing popularity and high relevance to organisations that seek to document, analyse and improve their business operations. This research investigates the phenomenon of continued user acceptance of the grammars that are used to build process models. It develops and tests a theory that can be used to explain and predict why users would opt to continue working with certain grammars in their process modelling efforts. This study builds on established theories, including the Technology Acceptance Model, Expectation-Confirmation Theory, Task-Technology Fit Theory and Representation Theory. These theories suggest that end users typically strive for tools that are useful and easy to use, which confirm their expectations through firsthand utility, and which match task requirements and individual abilities. Representation theory suggests that modelling grammars should be complete and clear in their capabilities to represent real-world domains. The research model has been designed by combining conceptual studies of acceptance and continuance theories with a representational analysis of the BPMN grammar, which is a recently ratified industry standard for process modelling and thereby of high practical relevance to process modelling practice. It further incorporates findings from nineteen semi-structured interviews with process modellers in Australia. The research model has been tested and validated by means of a web-based survey with 590 process modellers world-wide. This thesis contributes to the body of knowledge in a number of ways: First, it presents an empirically validated model of the factors determining a user's intention to continue using a process modelling grammar. Second, it measures the impact that grammar characteristics as well as user and task characteristics have on user evaluations of a process modelling grammar. Third, it presents empirical evidence on the consequences that perceived representational deficiencies entail on user perceptions of a process modelling grammar.
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Books on the topic "Expectation confirmation"

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1922-, Williams Carl D., ed. Confirmation learning theory. New York: P. Lang, 1989.

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Schlieter, Jens. Introduction. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190888848.003.0001.

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The introduction to Part I defines as the primary object of the study the reports of near-death experiences. As such, the latter are part of a literary form and specific genre. Experiences, and reports of experiences, it is argued, adapt to a complex network of expectation, anticipation, and confirmation of the anticipated. Therefore, they are culturally specific. Although of importance, fictional near-death reports as conveyed in literature and film will not be treated in the study if no autobiographical claim is visible, namely, that the experiences were made in biographically identifiable situations “near death.” The author’s aim to relate to a text-external world can be called “reference ambition” (Markus Davidsen).
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ter Haar, Barend J. The Educated Deity. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198803645.003.0007.

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During the sixteenth century, the educated elite developed their own beliefs about Lord Guan, with very distinct stories and expectations that were not necessarily shared by the non-literate community. As literacy increased during the Qing period, these beliefs and associated practices then also spread to a larger segment of the population, especially during the nineteenth century. From being a deity who primarily operated through his violent martial actions, appearing in dreams and visions, he acquired a new dimension in which he communicated with his literate audience through writing. He assisted his devotees with a more personal kind of help, still appearing in real life, dreams, and visions, but now also providing counsel by means of prognostication and spirit writing. The deity’s predictions were often enigmatic and became clear only after the unfolding of events, serving as a confirmation of what had happened rather than a very clear guide.
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Book chapters on the topic "Expectation confirmation"

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Zhang, Zhigang, Wangshu Cheng, and Zhenyu Gu. "User Experience Studies Based on Expectation Dis-confirmation Theory." In Design, User Experience, and Usability: Novel User Experiences, 670–77. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40355-7_65.

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Hossain, Mohammad Alamgir, and Mohammed Quaddus. "Expectation–Confirmation Theory in Information System Research: A Review and Analysis." In Information Systems Theory, 441–69. New York, NY: Springer New York, 2011. http://dx.doi.org/10.1007/978-1-4419-6108-2_21.

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Shyong, Chow Shean, and Edwin Pramana. "Continuance Intention in Massive Open Online Courses Using Extended Expectation-Confirmation Model." In The Spirit of Recovery, 149–62. Boca Raton: CRC Press, 2023. http://dx.doi.org/10.1201/9781003331674-12.

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Kourouthanassis, Panos E., Patrick Mikalef, Margarita Ioannidou, and Adamantia Pateli. "Exploring the Online Satisfaction Gap of Medical Doctors: An Expectation-Confirmation Investigation of Information Needs." In Advances in Experimental Medicine and Biology, 217–28. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-09012-2_15.

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Xiang, Yu, and Jianmin Liu. "Data Mining of Educational Service Quality of Professional Degree Masters Based on Improved Expectation Confirmation Model." In Advances in Intelligent Systems and Computing, 529–35. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-62746-1_78.

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Santhanamery, Thominathan, and T. Ramayah. "Explaining the e-Government Usage Using Expectation Confirmation Model: The Case of Electronic Tax Filing in Malaysia." In Government e-Strategic Planning and Management, 287–304. New York, NY: Springer New York, 2013. http://dx.doi.org/10.1007/978-1-4614-8462-2_15.

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Ernst, Alexander W., and Claus-Peter H. Ernst. "Success Comes to Those Who Are Successful: The Influence of Past Product Expectation Confirmation on Smartwatch Usage." In Progress in IS, 49–58. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-30376-5_5.

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López-Sintas, Jordi, Giuseppe Lamberti, and Haitham Alghanayem. "Advertisements that Follow Users Online and Their Effect on Consumers’ Satisfaction and Expectation Confirmation: Evidence from the Tourism Industry." In State of the Art in Partial Least Squares Structural Equation Modeling (PLS-SEM), 75–83. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-34589-0_9.

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Bierhoff, H. W., and R. Klein. "Expectations, Confirmation Bias, and Suggestibility." In Suggestion and Suggestibility, 337–46. Berlin, Heidelberg: Springer Berlin Heidelberg, 1989. http://dx.doi.org/10.1007/978-3-642-73875-3_26.

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Yeh, Ron Chuen, Yi-Chien Lin, Kuo-Hung Tseng, Pansy Chung, Shi-Jer Lou, and Yi-Cheng Chen. "Why Do People Stick to Play Social Network Sites? An Extension of Expectation-Confirmation Model with Perceived Interpersonal Values and Playfulness Perspectives." In Advanced Methods for Computational Collective Intelligence, 37–46. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-34300-1_4.

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Conference papers on the topic "Expectation confirmation"

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Qin, Min, and Shenghua Xu. "An Extended Expectation Confirmation Model for Information Systems Continuance." In 2007 International Conference on Wireless Communications, Networking and Mobile Computing. IEEE, 2007. http://dx.doi.org/10.1109/wicom.2007.959.

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Xu, Lianfeng. "Continued Usage of Bike-Sharing Services: An Extended Expectation-Confirmation Model Analysis." In Proceedings of the 2019 3rd International Conference on Education, Management Science and Economics (ICEMSE 2019). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/icemse-19.2019.8.

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Widiantoro, Albertus Dwiyoga, FX Hendra Prasetya, and Bernardinus Harnadi. "Examining the Adoption of Mobile Payment Service: Expectation Confirmation Model with Trust." In 2021 Sixth International Conference on Informatics and Computing (ICIC). IEEE, 2021. http://dx.doi.org/10.1109/icic54025.2021.9632968.

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Ouyang, Yuanxin, CUI Tang, Wenge Rong, Long Zhang, Chuantao Yin, and Zhang Xiong. "Task-technology Fit Aware Expectation-confirmation Model towards Understanding of MOOCs Continued Usage Intention." In Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences, 2017. http://dx.doi.org/10.24251/hicss.2017.020.

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Jiang, Lingwei, and Kongmei Li. "Research on the Influencing Factors of Music Virtual Community Based on Expectation Confirmation Theory." In 2020 IEEE International Conference on Information Technology,Big Data and Artificial Intelligence (ICIBA). IEEE, 2020. http://dx.doi.org/10.1109/iciba50161.2020.9277344.

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Yucheng Du and Huangda He. "An empirical study on online takeaway platform continuance intention based on expectation confirmation model." In 2017 14th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2017. http://dx.doi.org/10.1109/icsssm.2017.7996269.

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Prasetya, Fx Hendra, Bernardinus Harnadi, Albertus Dwiyoga Widiantoro, and Andre Kurniawan Pamudji. "Expectation-Confirmation Model (ECM) to See Satisfaction and Continued Intention of e-Learning (“Cyber”)." In 2022 6th International Conference on Information Technology (InCIT). IEEE, 2022. http://dx.doi.org/10.1109/incit56086.2022.10067619.

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Hsu, Chi-Yueh, Ting-I. Li, Hsiu-Hui Chiang, and Chun-Yu Chien. "Application of expectation confirmation theory on users’ continuous intention of smart devices in gymnasiums." In APPLIED PHYSICS OF CONDENSED MATTER (APCOM 2022). AIP Publishing, 2023. http://dx.doi.org/10.1063/5.0116133.

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Hozhabri, Aliakbar, Ronak Raeesi, Khalil Md Nor, Hamideh Salimianrizi, and Jafar Tayebiniya. "Online re-purchase intention: Testing expectation confirmation model ECM on online shopping context in Iran." In 2014 8th International Conference on e-Commerce in Developing Countries: With Focus on e-Trust (ECDC). IEEE, 2014. http://dx.doi.org/10.1109/ecdc.2014.6836757.

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Puspitasari, Ira, Alvin Nur Raihan Wiambodo, and Purbandini Soeparman. "The impact of expectation confirmation, technology compatibility, and customer’s acceptance on e-wallet continuance intention." In INTERNATIONAL CONFERENCE ON MATHEMATICS, COMPUTATIONAL SCIENCES AND STATISTICS 2020. AIP Publishing, 2021. http://dx.doi.org/10.1063/5.0042269.

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Reports on the topic "Expectation confirmation"

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Beshouri, Greg. PR-309-14212-WEB Field Demonstration of Fully Integrated NSCR System. Chantilly, Virginia: Pipeline Research Council International, Inc. (PRCI), September 2019. http://dx.doi.org/10.55274/r0011623.

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Wednesday, October 9, 2019 3:30 pm. ET PRESENTER: Bob Goffin, Advanced Engine Technologies HOST: Chris Nowak, Kinder Morgan MODERATOR: Gary Choquette, PRCI CLICK THE DOWNLOAD/BUY BUTTON TO ACCESS THE WEBINAR REGISTRATION LINK While superficially a "simple and proven" technology, non-selective catalytic reduction (NSCR) control is in fact extremely complex, far more complex than the control of lean burn engines. Using a systems approach, PRCI research partners defined the most common failure modes for each of the components of the NSCR system. Both regulators and operators often make simplistic assumptions regarding the reliability and robustness of NSCR control. Real world experience has shown those assumptions to be unfounded. Legacy NSCR systems can go "out of compliance" resulting in gross emissions deviations while remaining "in control." This webinar will review the reasons for those deviations and then postulates a system design capable of remaining both "in control" and "in compliance." This system was then designed, developed, installed and tested. The results confirmed the theoretical analysis resulting in satisfactory system performance. The result offers regulators and operators guidelines on procuring and/or developing NSCR systems that will satisfy regulatory expectations. Learning outcomes/Benefits of attending include: - Explains for legacy rich burn engines can be upgraded with NSCR and advanced controls - Explores the instrumentation required - Looks at control algorithms involved Who should attend: - Pipeline operators - Reliability engineers and technicians - Emissions compliance specialists Recommended pre-reading: PR-309-14212-R01 Field Demonstration of Fully Integrated NSCR System Not able to attend? Register anyway to automatically receive a link to the webinar recording to view on-demand at your convenience. Attendance is limited to the first 500 registrants to join the webinar. All remaining registrants will receive a link to view the webinar recording. After registering, you will receive a confirmation email containing information about joining the webinar.
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