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Johansson, Maria. "Quality management of events." Thesis, Linköpings universitet, Institutionen för teknik och naturvetenskap, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-93583.
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Social media and the web give a target group a never ending flow of information up to a point where there is no possibility to take it all in. Because of this a campaign easily disappears amongst all the information. Therefore it can be advantageous for a company to use events as a marketing channel. An event is an activity that gathers the target group in time and space – a meeting in which an experience is created and a message is communicated. It triggers emotions and can be used by a company in order to create a stronger relationship to a target group, which could generate a stronger brand identity. Since a happening like an event creates stronger feelings than traditional media, such as an advertisement in a newspaper, an event can also create strong negative feelings. These feelings can be connected to the brand. Because of this, it is important to plan the work process of the event carefully and to use quality management methods. This should be done with the brand in consideration, and how it is supposed to be communicated. By the conduction of four qualitative interviews and observations for twelve weeks, an investigation has been done on a communication agency. The aim was to investigate how a communication agency works with quality management when doing events. The aim was also to investigate how they, when working, consider the customer’s brand. This is done in order to see how quality management affect a target group’s impression of a brand. The material has been analysed or compared to theories about quality management, brand communication and emotional marketing. The result shows that there is methods that can be used to quality manage a work process of an event. Overall the focus should be on building in quality in the work process by hiring and consulting the right people and partners and using tried out methods and approaches. When that foundation is built, the quality management of every part of the project should be done continuously throughout the project. By using quality management, the focus can initially be on the aim of the event and on the target group as well as on finding the appropriate project group. It is crucial that the agency initially gets all the information needed about the customer and the brand. That information helps the agency to fulfil the goals and to continue the process, production and implementation with the brand in consideration. If the project initially has goals and aims, a valuable evaluation can be conducted after the event and its results can be used in order to improve the agency’s work. The work with the brand, that is supposed to be communicated, should be considered in the overall theme and goals of the event, as well as in all the small components. In this way the customer gets a well--‐adjusted solution with the goal to communicate the brand in the right way to the right target group. Exactly how different types of quality management methods can affect the target group’s impression of the brand is hard to answer without further investigations. One thing to be sure of is that it does affect the impression. The agency’s initial research and considerations of needs and goals of the company and its target group strongly affects the agency’s work. Therefore it also affects the outcome of the event and how well it suits the customer’s needs. If an agency work with the customer and its needs in mind, it gives better conditions for giving the customer what the customer needs and to reach the right target group with right message.Sociala medier och webben ger oändligt mycket information till en målgrupp. Det är därmed lätt att målgruppen blir mättad och att en kampanj försvinner i mediebruset. Det kan därför vara fördelaktigt att som företag använda event som marknadsföringskanal. Ett event är en aktivitet som samlar målgruppen i tid och rum --‐ ett möte i vilket en upplevelse skapas och ett budskap kommuniceras. Det är en emotionsladdad marknadsföringsmetod som gör att ett företag kan skapa en starkare relation till en målgrupp, vilket i sin tur stärker varumärkesidentiteten. Då en händelsebaserad upplevelse ofta ger starkare känslor än traditionella media, såsom en tryckt kampanj, medför det också att ett event kan skapa starkare negativa känslor hos besökaren. Dessa känslor kan sedan komma att appliceras på varumärket. Det bör därför läggas stor vikt vid kvalitetssäkring och planering av arbetet i samband med ett event, med hänsyn tagen till det varumärke som ska kommuniceras. Genom fyra kvalitativa intervjuer och observation under tolv veckor har en undersökning gjorts på en kommunikationsbyrå. Undersökningen är inriktad på byråns arbete i samband med events, hur de kvalitetssäkrar sin arbetsprocess samt hur de i sitt arbete tar hänsyn till varumärket. Detta i syfte att undersöka hur kvalitetssäkring av arbetet i samband med ett event påverkar målgruppens uppfattning om varumärket. De kvalitativa uppgifterna som genererats från undersökningen har analyserats eller jämförts med teorier om kvalitetssäkring, varumärkeskommunikation och emotionsladdad marknadsföring. Resultatet visar att det finns en rad metoder att använda för att kvalitetssäkra arbetsprocessen i samband med ett event. Övergripande handlar det om att bygga in kvalitet i arbetsprocessen genom rätt bemanning, samarbetspartners, beprövade teorier och tillvägagångssätt. När grunden är byggd bör kvalitetssäkring av alla led och aktörer i ett projekt ske kontinuerligt under projektets gång. Genom kvalitetssäkring kan fokus initialt ligga på syfte och målgrupp, att sätta upp mål och delmål, planera och bemanna projekt utefter detta. Att en byrå initialt får tillgång till information om kund och varumärket som ska kommuniceras, ger bra förutsättningar för ett väl utfört förarbete. Ett väl utfört förarbete och en väl utarbetad strategigrund ger i sin tur bra förutsättningar för fortsatt kvalitetssäkrat produktionsarbete och genomförande med hänsyn till varumärket. Om mål sätts upp initialt kan en värdefull utvärdering göras när eventet är genomfört, vilket kan generera lärdomar inför kommande projekt. Vidare bör arbetet med varumärket och hur det ska kommuniceras ske både genom eventets syfte på en övergripande nivå, men även inarbetat i eventets alla mindre delar med målet att kommunicera varumärket på ett genomgående och önskvärt sätt, till rätt målgrupp. Exakt hur olika typer av kvalitetssäkringsmetoder kan påverka målgruppens uppfattning om varumärket är svårt att svara på utan vidare undersökningar, men att de påverkar är mer säkert. Kvalitetssäkring i form av den initiala kartläggningen av behov och kundens situation, målgrupp och varumärke påverkar starkt det arbete en byrå utför åt kund och hur välanpassat detta blir. Att som byrå jobba för kundens bästa med uppsatta syften och mål ger bättre förutsättningar för att verkligen ge kunden det kunden behöver, nå rätt målgrupp och nå dem med rätt budskap.
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Stokes, Robyn L., and n/a. "Inter-Organisational Relationships for Events Tourism Strategy Making in Australian States and Territories." Griffith University. School of Tourism and Hotel Management, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040218.160232.
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This research examines the impact of inter-organisational relationships of public sector events agencies on events tourism strategy making within Australian state/territories. The global expansion of events tourism and sustained interest in networks and relationships as conduits to strategy underpin this topic. Although public sector institutional arrangements exist in many countries including Australia to develop events tourism, there is no known empirical research of inter-organisational relationships for strategy making in this domain. Against this background, the research problem of the thesis is: How and why do inter-organisational relationships of public sector events agencies impact upon events tourism strategy making within Australian states and territories? Based on a review of themes and issues within the two parent theories of tourism strategy and inter-organisational relationships, a theoretical framework and four research issues are developed. These issues are: RI 1: How does the public sector institutional environment impact upon events tourism strategies and the inter-organisational relationships that shape them, and why? RI 2: How do events tourism strategy forms and processes reflect and influence events agencies' inter-organisational relationships, and why? RI 3: What are the forms and characteristics of events agencies' inter- organisational relationships for shaping events tourism strategies, and why? RI 4: What are the incentives and disincentives for events agencies to engage in inter-organisational relationships for events tourism strategy making, and why? Because this research explores a new field within events tourism, it adopts a realism paradigm to uncover the 'realities' of events agencies' inter-organisational relationships and strategies. Two qualitative methodologies are adopted: the convergent interview technique (Carson, Gilmore, Perry, and Gronhaug 2001b; Dick 1990) and multiple case research (Perry 1998, 2001; Yin 1994). The convergent interviews serve to explore and refine the theoretical framework and the four research issues investigated in the multiple case research. These cases are represented by the inter-organisational relationships of events agencies in six Australian states/territories. Findings about the public sector institutional environment (research issue 1) show that events tourism strategies are influenced by different public sector policies and influences, the organisational arrangements for events tourism, the roles of events agencies and the lifecycle phase of events tourism in each state/territory. In relation to events tourism strategy forms (research issue 2), reactive/proactive strategies that respond to or address arising events or opportunities are common with a limited application of formal planning strategies. However, events agencies' strategy processes do reflect a range of strategic activities of importance. Inter-organisational relationships of events agencies (research issue 3) are typified by informal, government-led networks that influence, rather than develop, events tourism strategies. Finally, the importance of a number of incentives and disincentives for agencies to engage in inter-organisational relationships for events tourism strategy making is established. The final conceptual model depicts the themes within all four research issues and links between them to address the research problem. The conclusions of this research make a major contribution to events tourism theory and build upon theories in tourism strategy and inter-organisational relationships. Further research opportunities are presented by these conclusions and the conceptual model which may be explored using other methodologies or alternative research contexts. Practical implications of the research for policy makers and agency executives relate to policy-strategy linkages, public sector organisational arrangements for events tourism, strategy forms and processes and frameworks to engage stakeholders in inter-organisational relationships for strategy making. Knowledge of incentives and disincentives for these inter-organisational relationships also provides a platform for events agencies to reflect upon and revise their modes of governance for events tourism strategy making.
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Stokes, Robyn L. "Inter-Organisational Relationships for Events Tourism Strategy Making in Australian States and Territories." Thesis, Griffith University, 2004. http://hdl.handle.net/10072/367441.
Full textAbstract:
This research examines the impact of inter-organisational relationships of public sector events agencies on events tourism strategy making within Australian state/territories. The global expansion of events tourism and sustained interest in networks and relationships as conduits to strategy underpin this topic. Although public sector institutional arrangements exist in many countries including Australia to develop events tourism, there is no known empirical research of inter-organisational relationships for strategy making in this domain. Against this background, the research problem of the thesis is: How and why do inter-organisational relationships of public sector events agencies impact upon events tourism strategy making within Australian states and territories? Based on a review of themes and issues within the two parent theories of tourism strategy and inter-organisational relationships, a theoretical framework and four research issues are developed. These issues are: RI 1: How does the public sector institutional environment impact upon events tourism strategies and the inter-organisational relationships that shape them, and why? RI 2: How do events tourism strategy forms and processes reflect and influence events agencies' inter-organisational relationships, and why? RI 3: What are the forms and characteristics of events agencies' inter- organisational relationships for shaping events tourism strategies, and why? RI 4: What are the incentives and disincentives for events agencies to engage in inter-organisational relationships for events tourism strategy making, and why? Because this research explores a new field within events tourism, it adopts a realism paradigm to uncover the 'realities' of events agencies' inter-organisational relationships and strategies. Two qualitative methodologies are adopted: the convergent interview technique (Carson, Gilmore, Perry, and Gronhaug 2001b; Dick 1990) and multiple case research (Perry 1998, 2001; Yin 1994). The convergent interviews serve to explore and refine the theoretical framework and the four research issues investigated in the multiple case research. These cases are represented by the inter-organisational relationships of events agencies in six Australian states/territories. Findings about the public sector institutional environment (research issue 1) show that events tourism strategies are influenced by different public sector policies and influences, the organisational arrangements for events tourism, the roles of events agencies and the lifecycle phase of events tourism in each state/territory. In relation to events tourism strategy forms (research issue 2), reactive/proactive strategies that respond to or address arising events or opportunities are common with a limited application of formal planning strategies. However, events agencies' strategy processes do reflect a range of strategic activities of importance. Inter-organisational relationships of events agencies (research issue 3) are typified by informal, government-led networks that influence, rather than develop, events tourism strategies. Finally, the importance of a number of incentives and disincentives for agencies to engage in inter-organisational relationships for events tourism strategy making is established. The final conceptual model depicts the themes within all four research issues and links between them to address the research problem. The conclusions of this research make a major contribution to events tourism theory and build upon theories in tourism strategy and inter-organisational relationships. Further research opportunities are presented by these conclusions and the conceptual model which may be explored using other methodologies or alternative research contexts. Practical implications of the research for policy makers and agency executives relate to policy-strategy linkages, public sector organisational arrangements for events tourism, strategy forms and processes and frameworks to engage stakeholders in inter-organisational relationships for strategy making. Knowledge of incentives and disincentives for these inter-organisational relationships also provides a platform for events agencies to reflect upon and revise their modes of governance for events tourism strategy making.Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Tourism and Hotel Management
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Guerra, Jorge Miguel Pereira. "Avaliação da qualidade dos eventos desportivos: as perspectivas dos diferentes actores sobre os eventos no Município de Loulé." Master's thesis, Universidade de Évora, 2011. http://hdl.handle.net/10174/15097.
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A Qualidade, actualmente, é encarada como um instrumento estratégico de extrema importância para a sobrevivência de qualquer organização, em que a melhoria da qualidade passou assim a ser uma filosofia de vida para todos aqueles que nelas trabalham.
Nesta linha, é fundamental que os eventos desportivos se esforcem por conhecer e auscultar os seus clientes, tanto externos como internos, visando satisfazer as suas necessidades e preferências, concebendo, simultaneamente, resultados de modo a potenciar e melhorar novas formas de gestão da qualidade nos eventos desportivos.
O presente estudo versa um conjunto de preocupações relacionadas com a qualidade dos eventos desportivos no Município de Loulé, tendo por finalidade conhecer a perspectiva dos gestores, colaboradores e atletas através da aplicação de três inquéritos por questionários distintos.
Este estudo revelou que a percepção acerca da qualidade dos eventos desportivos, tanto dos atletas como dos gestores, é globalmente positiva. Contudo, no caso dos colaboradores os dados obtidos em ambos os eventos apresentam coeficientes de fiabilidade inaceitáveis (α<0,7), remetendo para a elaboração de um novo estudo.
O trabalho efectuado pretende afirmar-se como um contributo para aprofundar esta matéria e, acima de tudo, prover aos eventos desportivos instrumentos para a implementação de programas de melhoria da qualidade e, por conseguinte, facilitar a obtenção de resultados orientados para a satisfação de todas as partes interessadas, numa perspectiva de optimização dos eventos desportivos; ABSTRACT:Quality, currently is seen as a strategic tool of extreme importance for the survival of any organization, in which quality improvement thus became a philosophy of life for all who work in them.
In this line, it is essential that sporting events strive to meet and listen to the customers, both external and internal, in order to meet their needs and preferences by designing simultaneously in order to maximize results and enhance new forms of quality management in sporting events.
This study deals with a set of concerns about the quality of sporting events in the Municipality of Loulé, which aims to know the perspective of managers, employees and athletes through the application of three separate surveys by questionnaires.
This study revealed that the perception about the quality of sporting events, both the athletes and managers, is positive. However, in the case of employees with the data from both events have unacceptable reliability coefficients (α<0.7), referring to the elaboration of a new study.
The work undertaken aims to establish itself as a contribution to further discuss this matter and, above all, sporting events to provide instruments for the implementation of programs to improve the quality and thus facilitate result-oriented to the satisfaction of all stakeholders, in order to optimize the sporting events.
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Cigna, Claudio. "Events Management: il caso FPA Worlds 2012." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2012. http://amslaurea.unibo.it/4220/.
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Un problema comune agli Ingegneri Gestionali è quello legato alla necessità di dover sempre spiegare in cosa consista veramente il proprio campo di studi.
Amici, conoscenti e parenti non dimostrano mai, infatti, familiarità con il termine. Chi scrive è costretto addirittura ad ammettere di avere una madre che, a pochi giorni dalla discussione dalla Tesi Magistrale, continui ad affermare di non aver ancora capito quale lavoro andrà poi a fare il figlio. Medicina, Giurisprudenza ed Economia sono concetti facili da comprendere; “studiare con approccio quantitativo l'organizzazione e i processi produttivi delle imprese costruendo e applicando modelli per la soluzione dei loro problemi” in effetti lo è un po’ meno. Accade così che si debbano quindi aggiungere altri termini, spiegando l’ingegneria gestionale come insieme di altre discipline: produzione, logistica, marketing, economia aziendale, risorse umane, gestione, progetti...
Si dà il caso che questo insieme di altre discipline coincida in larga parte con una branca ancora più oscura ai più: l’event management.
Questo lavoro di Tesi è incentrato proprio sulla gestione di un evento: gli FPA Worlds 2012, i Mondiali di Frisbee Freestyle 2012 tenutisi a Riccione dal 2 al 5 agosto. L’autore, nell’ambito del suo percorso di Tirocinio, ne è stato l’event manager, ovvero il massimo responsabile e organizzatore, andando a far confluire esperienze, conoscenze e passioni personali con la coronazione degli studi universitari. L’intero progetto lo ha coinvolto dal luglio 2010 al settembre 2012, all’interno di un’azienda riminese con cui già collaborava dal 2009.
La Tesi, di carattere prettamente sperimentale, va quindi ad esporre i processi gestionali “nascosti” dietro ad un evento che ha riscosso successo di pubblico e mediatico, affiancando in ognuno dei capitoli tematici modelli teorici e risultati pratici. La vastità di conoscenze, competenze e strumenti utilizzati ha reso quest’esperienza altamente stimolante, così come le numerose sfide che si sono succedute nel difficile percorso per organizzare il miglior Mondiale di Frisbee Freestyle di sempre.
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Baier, Thomas [Verfasser], and Mathias [Akademischer Betreuer] Weske. "Matching events and activities : preprocessing event logs for process analysis / Thomas Baier ; Betreuer: Mathias Weske." Potsdam : Universität Potsdam, 2015. http://d-nb.info/1217939040/34.
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Nadavulakere, Shivasharan S. "International film festivals as field-configuring events." Thesis, City University London, 2008. http://openaccess.city.ac.uk/8591/.
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Studies examining the issue of organizational field evolution, especially on cultural field's, have found that some events shape the process by acting as 'purveyors of legitimacy' (Anand and Peterson, 2000). However, no research is forthcoming on events such as international film festivals that serve a similar function. A new theoretical framework - field-configuring events (FCEs) by Lampel' and Meyer (2008) seeks to rectify the lack of attention paid to 'events' by organization scientists. . Adopting their framework, my research explicates one such event in cultural industries, particularly the global film in9ustry - international filin festival. Towards that end, my PhD thesis spawns four papers - one conceptual and three empirical papers. First, I articulate international film festivals as field-configuring events, and identify some of their key characteristics: spatial embededness, temporal recurrence, programming, premiership, juried competition, film markets, side bars, and accreditation. Second, I examine the organization, strategy, and performance of international film festivals. I propose that a prototypical international film festival is a competition of 'films, and its perfonnance is dependent on two resource streams: reputation of nominated films/film makers, and reputation of members of the jury panel. Third, I explicate the macro linkages between an FCE and national film institutions such as BFI through a process known as retrospective consecration. I propose that international film festivals such as Cannes, Venice, and Berlin directly impact BFI's efforts of anointing the best British films of the 20th century or 'BFI Top Ido'. Finally, I focus on the micro linkages between international film festivals and BFI choices, particularly focusing on how the. choices emerge from a voting college. The BFI's 'Top 100' voting college consists of three groups of respondents or 'cultural hierarchies' - experts, peers, and the public, and I propose that international film festivals represent a fonn of critical recognition and shape expert choices.
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Manuel, Leila Eliana Raúl. "Eventos e destinos: lançamento de um modelo automóvel em Lisboa." Master's thesis, Escola Superior de Hotelaria e Turismo do Estoril, 2009. http://hdl.handle.net/10400.26/2363.
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A presente dissertação debruça-se sobre a indústria de eventos, caracteriza-a conceptualmente,apresenta a sua estrutura organizacional e os seus actores, estuda a relação entre a Indústria do Turismo e os Eventos e analisa os seus impactos (sociais, culturais, ambientais, económicos e turísticos).
Numa segunda parte, mais prática, analisam-se as categorias e tipologias de eventos, as fases do seu planeamento, passando pela conceptualização, criação até à sua gestão operacional. Para finalizar e consolidar esta dissertação, toma-se como estudo de caso um evento de média dimensão decorrido em Junho de 2008 em Lisboa. Tratou-se do lançamento de um automóvel familiar, de marca internacionalmente conhecida, que foi apresentado aos seus vendedores e concessionários a nível mundial durante 16 dias consecutivos. O enfoque deste estudo é sobre o impacto do evento na pacata Praça das Flores, conhecida pela sua harmonia urbana e pelo seu tranquilo quotidiano. Este venue, por se tratar de um espaço público, foi a parte do programa do evento que apresentou os maiores desafios, tanto ao nível do planeamento(comunicação, licenças e aspectos formais), quanto ao nível operacional do evento (vivência diária com população local, imprensa e execução da programação). O objectivo geral é desenvolver um guião para a realização de eventos em espaço público de média dimensão em Lisboa, não descurando outros aspectos genéricos, como: inventariar a logística para eventos de média dimensão; elencar as questões legais; definir o planeamento estratégico e operacional; estudar as vantagens e desvantagens destes venues para as comunidades locais e propor um processo de comunicação com os mesmos, demonstrativo dos benefícios associados a este tipo de eventos.This master project will explore the events industry and characterize it as such, in particular on its conceptual definition, its organizational structure and actors, the relationship between the Tourism Industry and Events and its impacts (social, cultural, environmental, economic and tourism). In the second and most practical part, we analyze the categories and types of events and its specifications, the phases of the events through the creation of an event concept, its planning to its operational management. To finalize and consolidate this work we present a case study of a medium-sized event elapsed in June 2008 in Lisbon, Portugal. This was a car launch of an international known brand for its vendors and dealers worldwide during 16 consecutive days. The focus of this study is the impact of the event in the quiet square called Praça das Flores, known for its urban harmony and its quiet everyday life. Being a public space, this venue was the part of the overall program that presented the greatest challenges, both in planning (communication, licensing and formal aspects), as in its operational level (with daily living with the local community, media and staging of the event). In this context, all the elements and actions involved in such process were collected and analyzed. The overall objective is to develop a screenplay for mid-sized events in public spaces in Lisbon. While the more specific objectives are: the logistics inventory for events of medium size; rank the legal issues implicit in this type of events; set the strategic and operational planning for events of medium size; study the advantages and disadvantages of the use of these venues for local communities and propose a process of communication with them, demonstrating the benefits associated with this type of event.
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Stettler, Stephanie L. "Sustainable Event Management of Music Festivals: An Event Organizer Perspective." PDXScholar, 2011. https://pdxscholar.library.pdx.edu/open_access_etds/257.
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Sustainably managed music festivals have significant value and can provide a multitude of benefits to a healthy, sustainable and desirable society if their negative impacts are mitigated and positive impacts cultivated. To reach this great potential, sustainable event management of music festivals must become widely adopted and expanded as common practice. To drive this improvement of sustainable event management, there is a need to first understand the barriers and success factors event organizers face moving their music festivals toward sustainability. This study uses a research design of mixed quantitative-qualitative methods: a survey of thirty diverse music festival organizers across the United States and interviews with five selected survey participants. Research draws on pertinent literature from sustainability theory and practice, previous research on sustainable event management, existing strategies of sustainable events, and lessons from organizational change studies. Findings revealed seven key barriers and four success factors associated with sustainable event management of music festivals as well as three specific needs of event organizers to improve sustainable event management. With these findings, seven strategies are presented to help event organizers adopt and improve sustainable event management of music festivals. This study is significant because it fills an important gap in the academic literature on events and sustainability. Additionally, this study is immediately applicable to Untied States music festivals. The findings were drawn directly from the perspectives and experiences of event organizers, and the strategies are designed to be specifically applied to their sustainable event management work.
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Hamza, Galal Mohamed. "Modelling cultural special events management in an Egyptian context." Thesis, Cardiff Metropolitan University, 2004. http://hdl.handle.net/10369/5905.
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Since 1992, the Egyptian Ministry of Tourism has established an annual special events agenda to achieve a cluster of social, economic and political aims. Over a ten-year period, the special events involved have not demonstrated clear success; a situation partly attributed to managerial problems and the lack of a good practice model of special events management applicable to the Egyptian context. Thus, this study focuses upon developing a model for managing cultural special events, which is potentially applicable in an Egyptian context. The issues related to special event managements were examined via an extensive literature review, which culminated in the development of a theoretical model of special events management. The theoretical model was then used as a projective instrument to stimulate the presentation of a multiple case study of three Welsh cultural special events. Utilizing semi-structured interviews, the Welsh cases resulted in three reasonably similar managerial models, which were then unified in a Welsh best practice model through the use of the Delphi technique. Three Egyptian cultural special events were analysed, via document analysis, which enabled the exploration of the managerial models currently applied to these cultural special events. The three Egyptian models were then compared against the Welsh best practice model resulting in the identification of eight dissimilarities. Following discussions with Egyptian practitioners, via semi-structured interviews, these dissimilarities were reduced to six managerial problems to which the failure of some of the Egyptian events can be attributed: the absence of SMART objectives; the absence of initial financial study; the unjustified decision-making regarding launching special events; the insufficient lead-time for the planning activities, notably promotion the absence of market research; and the absence of outcome evaluation. Consequently, a theoretical guide for managing these six problem areas was developed out of the literature. Semi-structured interviews with the Welsh practitioners were utilized again leading to the development of the theoretical guide into a Welsh best practice guide. Finally, both the Welsh best practice model and guide were discussed with the Egyptian practitioners, via semi-structured interviews associated with the Delphi technique, resulting in the development of a suggested model and guide potentially applicable in an Egyptian context.
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Simonson, Peter Douglas. "Limiting Financial Risk from Catastrophic Events in Project Management." Diss., North Dakota State University, 2020. https://hdl.handle.net/10365/31939.
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This dissertation develops a mixed integer linear program to establish the upper and lower bounds of the Alphorn of Uncertainty. For a project manager, planning for uncertainty is a staple of their jobs and education. But the uncertainty associated with a catastrophic event presents difficulties not easily controlled with traditional methods of risk management. This dissertation brings and modifies the concept of a project schedule as a bounded “Alphorn of Uncertainty” to the problem of how to reduce the risk of a catastrophic event wreaking havoc on a project and, by extension, the company participating in that project. The dissertation presents new mathematical models underpinning the methods proposed to reduce risk as well as simulations to demonstrate the accuracy of those models. The dissertation further assesses the complexity of the models and thus their practical application. Finally, the dissertation presents strategies to reduce the risk to a project of a catastrophic event using the upper bound of the Alphorn as the measure of risk.
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Erfaneh, Sharifi. "Stochastic Modeling of Hydrological Events for Better Water Management." Kyoto University, 2016. http://hdl.handle.net/2433/217181.
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Kyoto University (京都大学)0048
新制・課程博士
博士(農学)
甲第20006号
農博第2190号
新制||農||1045(附属図書館)
学位論文||H28||N5015(農学部図書室)
33102
京都大学大学院農学研究科地域環境科学専攻
(主査)教授 藤原 正幸, 教授 村上 章, 准教授 宇波 耕一
学位規則第4条第1項該当
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Heinonen, Maiju. "Event Management in Ice Hockey : Case: Liiga (The Finnish Elite League)." Thesis, Södertörns högskola, Institutionen för naturvetenskap, miljö och teknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-30878.
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The aim of this research was to discuss about event management theory and how the Liiga (the major ice hockey league in Finland) team organisations could use this theory to improve their home game events. This topic has been divided into two research questions from which the first discusses the current situation and the other gives suggestions for future improvements for the Liiga team organisations. This research is conducted as a master’s theses and it has been conducted in years 2014 to 2016. In order to understand the research topic the general theory of event management has been told from the sporting event point of view. This theory has been divided into two different sections which are the five stages of event management and the operational strategies of event management. Answers for the research questions have been search with a qualitative research and its methods of interview and questionnaire, observation and content analysis. These methods and the way these have been used in this research are introduced after the event management theory. The data collected with the selected qualitative research methods has been introduced as empirical findings. These empirical findings are introduced a research method at a time and in a same order as the data has been collected. After introducing the collected data it has been carefully analysed. The analysis have also been divided into two section from which the first answers to the first research question concerning the current situation and the other the second questions concerning the future improvement that could be done. The first part of analysis has been made in a same chronological order as the event management theory has been written in order it to be easy to compere these two to each other. In the end the conclusions of this research and its research questions are introduced. Also the knowledge which this research is offering for the tourism industry and for its readers have been discussed. This are also a lot of different ways how this research could be continued and made further and these ways have been discussed as well. Last but not least the research has been viewed critically and the quality of it has been questioned.
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O'Neil, Meaghan (Meaghan Marie). "Application of CAST to hospital adverse events." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/107502.
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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, School of Engineering, System Design and Management Program, Engineering and Management Program, 2014.This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.
Cataloged from student-submitted PDF version of thesis.
Includes bibliographical references (pages 64-66).
Despite the passage of 15 years since the Institute of Medicine sought to galvanize the nation with its report To Err is Human, the authors' goal to dramatically improve the quality of healthcare delivery in the United States has yet to be accomplished. While the report and subsequent efforts make frequent reference to the challenges of designing and obtaining system safety, few system tools have been applied in the healthcare industry. Instead, methods such as root cause analysis (RCA) are the current accepted industry standards. The Systems Theoretic Accident Model and Processes (STAMP) is a model created by Dr. Nancy Leveson that has been successfully applied in a number of industries worldwide to improve system safety. STAMP has the capability to aid the healthcare industry professionals in reaching their goal of improving the quality of patient care. This thesis applies the Causal Accident Systems Theoretic (CAST) accident analysis tool, created by Dr. Leveson based on STAMP, to a hospital accident. The accident reviewed is a realistic, fictionalized accident described by a case study created by the VA to train healthcare personnel in the VA RCA methodology. This thesis provides an example of the application of CAST and provides a comparison of the method to the outcomes of an RCA performed by the VA independently on the same case. The CAST analysis demonstrated that a broader set of causes was identified by the systems approach compared to that of the RCA. This enhanced ability to identify causality led to the identification of additional system improvements. Continued future efforts should be taken to aid in the adoption of a systems approach such as CAST throughout the healthcare industry to ensure the realization of the quality improvements outlined by the IOB in 1999.
by Meaghan O'Neil.
S.M. in Engineering and Management
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Schenk, Jessica Lin. "The Governance of Canadian Domestic Multi-Sport Events: A Focus on Stakeholder Coordination and Knowledge Management." Thesis, Université d'Ottawa / University of Ottawa, 2015. http://hdl.handle.net/10393/32745.
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This dissertation’s purpose was to explore the governance of two domestic multi-sport events—2012 Ontario Summer Games and 2013 Canada Games—regarding how stakeholder coordination and knowledge management occurred. Case studies were built using content and social network analyses of 27 interviews and 476 document pages.
In both events, the organizing committee staff and sport organizations were the most salient stakeholders, being therefore seen as the focal actors within the event network regarding coordination, initiating communication, building trust, and improving relationships. For the provincial event specifically, findings suggested the organizing committee should exist within an enduring organization in order to maximize resources (e.g., financial, human, etc.), build long-term coordination mechanisms, and enhance knowledge management capacities.
Knowledge transfer appeared to occur at both levels, to varying degrees of sophistication. The knowledge management processes at each event stressed the importance of people and of tacit knowledge. Implications for researchers and managers provided.
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Boucher, Sasha Marilyn, and André Calitz. "Cultural events hosted in Nelson Mandela Bay." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/11823.
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Purpose – This study seeks to explore residents’ attitudes towards cultural events in Nelson Mandela Bay (NMB), South Africa. The study further discusses the cultural values and social realities of the diverse socio-economic landscape inherent to the city. Equally, the extent of stakeholder involvement has been reflected throughout the study as an indispensable requirement towards sustainable tourism in the city. The study presents that customising cultural events according to the cross-cultural typology has far-reaching consequences in enhancing the image of NMB and induces stakeholder engagement. This study is based on the notion of Social Capital and Stakeholder theory and draws on the multi-cultural phenomenon as the thrust of the study is based on attracting residents’ to cultural events. The literature study indicated that the concept of Social Capital and stakeholder collaboration are mutually exclusive and empirical analysis indicates a strong relationship between the factors relative to residents’ attitudes. Design/Methodology/Approach – This study is located in the positivism paradigm and comprises literature and exploratory research to examine the supposition between the independent variables and the attitudes of residents’ in the NMB. The independent variables underlined in the proposed model are embedded in the literature undertaken. Equally, the thrust of the study is underpinned in Social Capital theory and the Stakeholder theory and is evident throughout this study. In this study, the convenience sampling and snowball sampling methods were employed to obtain a representative sample of residents from the NMB. A questionnaire was used in this study to solicit responses pertaining to the biographical information and questions relating to the factors of perceived satisfaction of residents in the NMB in relation to cultural events. A total number of 3,659 residents participated in this study. The researcher conducted this study by means of testing the constructs of the measuring instrument employed, as well as providing a causal model of relationships between the independent variables and the residents’ attitudes of cultural events in NMB. Findings – The results confirm the reliability and validity of the scales tested on a sample of 3,659 residents, collected using the questionnaire in Nelson Mandela Bay Metropolitan area. The empirical analysis indicates relationships among the independent factors; Social Capital and Stakeholder Profile, where a Pearson’s correlation of 0.50 exists. Furthermore, descriptive findings indicate that there is an overall positive tendency in attitudes for cultural events in the city. The practical significance as identified in the Cohen’s d test for significance infers that the moderating factors in the conceptual model prove that age, area code, home language, ethnicity and home language exert influence in determining residents’ attitudes in the city. Practical Implications – This study identifies the importance of leveraging the cross-cultural typology underscored the Stakeholder theory. Equally, for destination marketing organisations (DMOs) this study can glean insights in respect of the profile of residents for cultural event marketing and their response as stakeholders in the organisation of a cultural event. Social Implications – This study aims to gain a better understanding of the residents’ attitudes of the cultural events hosted by the NMB, its Social Capital and its relationship with varying demographic niches and cultural-centric insights that align to the ideologies pertaining to global citizenship. Originality/Value – This present study makes a contribution to the theories of Social Capital and Stakeholder theory by investigating its roles in determining residents’ attitudes of cultural events in a city. Moreover, it discusses the role of the factors as inducing variables for residents’ motivation by employing marketing principles related to the unique and emotional selling proposition philosophy. Equally, the study espouses the significance of promoting cultural events to extent that it acts as a platform to promote socio-economic development; employment opportunities, improved living standards, improving city infrastructure and environmental protection of a destination and justifies the expedition of Social Capital on the attitudes of residents’.
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Derbyshire, Edmund Michael Hartley. "Minimising risk and improving the management of colonoscopic adverse events." Thesis, Durham University, 2016. http://etheses.dur.ac.uk/11516/.
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Introduction: Colonoscopy is the gold standard screening tool for colorectal cancer and is used as such in the English National Health Service Bowel Cancer Screening Programme (NHSBCSP). It does, however, carry a risk of adverse events that may compromise patient safety and the integrity of the screening programme. This thesis examined the colonoscopic adverse events perforation, post polypectomy bleeding (PPB) and post colonoscopy colorectal cancer (PCCRC) in the NHSBSCP. Aims & Methods: 1. Determine the frequency of perforation, PPB and PCCRC in the NHSBCSP. 2. Determine the impact of perforation and PPB on patients and colonoscopists. 3. Identify risk factors for perforation so that its risk can be minimised. 4. Improve the management of perforation and PPB to improve patient outcomes. To achieve the aims of this thesis I used mixed methodology comprising both quantitative and qualitative health research methods. Results: The frequency of the colonoscopic adverse events studied was 0.06% for perforation and 0.44% for post polypectomy bleeding. Perforation led to hospital admission in 98.7% of patients, with 53.9% of admissions having surgery and 26.1% of admissions leaving hospital with a stoma. Only perforations that had surgery developed post perforation morbidity and were admitted to intensive care. Perforation has a profound psychological impact on the colonoscopist involving four stages of reaction. Risk factors for perforation include time pressure, colonoscopist fatigue, a longer procedure than the colonoscopist expected and equipment failure. PPB led to hospital admission in 64.7% of patients studied with 27.9% of patients studied having a repeat endoscopic examination. 1.47% of the patients with PPB studied had surgery and 1.47% of the patients with PPB studied had radiological intervention. Conclusions: 1. The rates of perforation and PPB in the NHSBCSP are in line with other similarly sized studies reported globally. The robust system for capturing details of perforation and PPB in the NHS BCSP suggest the rates reported in these studies accurately reflect their true rate. 2. Perforation leads to hospital admission in nearly all patients. Of those perforations admitted to hospital, surgery occurred in approximately a half, with stoma formation in approximately a quarter and post perforation morbidity in approximately one fifth. 3. PPB leads to hospital admission in approximately two thirds of patients. Over half of the Post Polypectomy Bleeds are of minor severity 4. Colonoscopists should be aware that time pressure, colonoscopist fatigue, a longer procedure than the colonoscopist expected and equipment failure may be associated with perforation.
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Bobel, Tilo. "Logistikorientiertes Management von Events Grundlagen und Handlungsempfehlungen für die Eventlogistik." Bern Stuttgart Wien Haupt, 2008. http://d-nb.info/991034562/04.
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Bobel, Tilo. "Logistikorientiertes Management von Events : Grundlagen und Handlungsempfehlungen für die Eventlogistik /." Bern ; Stuttgart ; Wien : Haupt, 2009. http://d-nb.info/991034562/04.
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Lei, Li S. M. Massachusetts Institute of Technology. "Special events and their impacts on stock markets." Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/81089.
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Thesis (S.M. in Management Studies)--Massachusetts Institute of Technology, Sloan School of Management, 2013.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 44).
This thesis examines whether a special event will have an impact on stock market returns. Shanghai Composite Index, S&P 500, and CAC 40 are used as representation of the Chinese, U.S., and French stock markets. The author makes a hypothesis of the correlation between political influence and equity market returns. The hypothesis is tested in the thesis. The author also examines whether or not stock markets exhibit abnormal return patterns before and after the date when these events occurred. The finding of the research is that if a country is highly influenced by politics and has political information asymmetry, the stock market will exhibit abnormal (usually consistent negative) return patterns in the months prior to political elections. If a country has less political information asymmetry, there will be fewer abnormal return patterns in the stock market. This thesis also discovers that generally, in the three months prior to a war announcement or outburst of a sudden event, U.S. stock market usually exhibit negative monthly returns. While in the three months after these events, monthly index returns are generally positive.
by Li Lei.
S.M.in Management Studies
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Gustavson, Sandra Ruth. "Organizational Learning in Response to Large Scale Events." Kent State University / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=kent1208717590.
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Fang, Shunlan. "Real Cost Management." Diss., Temple University Libraries, 2013. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/216540.
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Business Administration/InterdisciplinaryPh.D.
This dissertation examines how managers make cost decisions under significant economic events. The economic events of interests are the economic crisis from 2008 to 2010 and corporate loan financing. The economic crisis caused many firms to experience sales declines and created tremendous pessimism about prospects of sales rebounding in the future. I find that not all firms were affected equally. Sales-down firms exhibit anti-sticky cost behavior during this period; that is, costs are cut back more steeply as sales fall than they increase as sales rise. Such a behavior during the economic crisis is exactly the opposite of the average sticky cost behavior during normal economic periods documented in prior accounting research. This, in turn, implies that net income and cash flows from operations (as percentage of sales) may increase, rather than decrease for sales-down firms during an economic downturn. In the second study, I use a difference-in-difference research design to examine whether and how managers engage in cost management before and after loan financing. I find that managers significantly cut back operating expenses prior to loan financing. However, cost reduction is asymmetric with respect to the direction of sales changes. Compared with firms experiencing sales increases, firms experiencing sales declines reduce costs to a greater extent prior to financing and also exhibit a reversion in the cost level after financing. The reversion in cost level is negatively related to the percentage of financial covenants that are based on earnings. I do not find consistent evidence supporting that managers engage in accrual management, overproduction or asset sales.
Temple University--Theses
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Horan, Patrick. "Developing an effectiveness evaluation framework for destination management systems." Thesis, Queen Margaret University, 2010. https://eresearch.qmu.ac.uk/handle/20.500.12289/7324.
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The ever-increasing use of the Web as a channel of distribution within the tourism industry naturally leads to a situation where its effectiveness needs to be examined and justified. While there is a growing realisation of the need to assess the effectiveness of a Destination Management Systems (DMS) based websites, research into this area in the tourism domain has been quite limited and narrow in focus. This situation is further compounded by the fact that currently there is little in the way of appropriate models and techniques in place to manage a DMS based websites effectively and that there is a general lack of consensus when it comes to defining and understanding its standards and concepts. This thesis describes a methodology for the development and evaluation of a comprehensive set of weighted dimensions and criteria for measuring the effectiveness of DMS based websites. Ultimately, from a DMS perspective, website effectiveness depends on how well a website performs with respect to the related business goals. The scope of the research was limited to assessing the impact of DMS effectiveness on the accommodation sector. This research began by employing a Delphi study to generate, validate and prioritise a comprehensive set of dimensions and criteria for measuring the effectiveness of a DMS. The Delphi study successfully identified a total of 12 dimensions and 105 criteria required to assess DMS based websites effectiveness. These components were incorporated into a comprehensive evaluation framework applied specifically to evaluate the effectiveness of a DMS based websites using a diverse range of approaches and perspectives. The evaluation phase of the research took place over an eight month period and concentrated on testing this framework using VisitScotland.com as a test bed. The outcomes from the evaluation phase successfully demonstrated that the framework provides DMS management with a comprehensive method to measure and manage the effectiveness of their Web presence by not only identifying areas of the website and website strategy that needed attention but also by providing advice and suggestions on how to improve these areas.
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Chan, Ut Wa. "Factors influencing the purchase of tickets to cultural events." Thesis, University of Macau, 2003. http://umaclib3.umac.mo/record=b1636690.
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Ng, Fook-hong, and 吳福康. "Management of adverse gastrointestinal events in patients with anti-platelet therapy." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B41290963.
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Ng, Fook-hong. "Management of adverse gastrointestinal events in patients with anti-platelet therapy." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B41290963.
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Benson, Ian Anthony. "Reasoning about contingent events in distributed systems." Thesis, University of Cambridge, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.239794.
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Edwards, Douglas Grant. "Strategic Managerial Responses to Critical Service Events in Restaurants." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2067.
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Inappropriate managerial responses to critical service events (CSEs) in restaurants contribute to an increased rate of customer defection and restaurant failure. Some restaurant managers lack employee-training strategies that may enhance service recovery from CSEs. This case study explored what employee-training strategies participants deemed essential to enhance service recovery to CSEs. The population for this study was restaurant managers from a U.S. regional chain in South Carolina with at least 3 years of employee-training experience. Organizational learning theory was the conceptual framework for this study. Data collection included semistructured face-to-face interviews with restaurant managers and an exploration of company archival documents related to CSEs. Using Yin's 5 step data analysis method (i.e. compiling, disassembling, reassembling, interpreting, and concluding), 3 major themes emerged: customer needs and requests, which included the importance of listening to customers and affirming their requests; employee actions and attitudes, which included opinions about the ideal employee demonstrating a great attitude when correcting mistakes; and training, which included multiple methods to improve employee performance through continuous training. Recommendations for action included how to instruct employees to listen, apologize, solve problems, and thank customers. Restaurant managers may apply these results to improve service quality and customer experiences. Social implications include strategies to create positive experiences for employees and customers enhancing community employment and business sustainability.
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Shephard, Emily Jessica. "Sport events and representational capital : investigating industry collaboration in Rugby World Cup 2015 planning." Thesis, University of Bedfordshire, 2015. http://hdl.handle.net/10547/610576.
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This research study investigated intangible assets generated by sport event hosting, specifically in relation to those industries that could influence the planning and leveraging of this alternate value source at Rugby World Cup (RWC) 2015 host destinations. The industries under scrutiny were sport, public sector and tourism, and the sampled host destinations were Cardiff, Exeter, Brighton and Gloucester. The objectives of this thesis were threefold: (1) to respond to the lack of knowledge around the collaborative roles of sport, public sector and tourism organisations in sport event planning, (2) to pioneer representational capital, a concept that looks to examine the input of those pinpointed planners in the identification and valuation of intangible opportunities generated by hosting RWC 2015 fixtures, (3) to probe planning discourse for examples of leveraging representational capital. Expert opinions were captured from executive-level RWC 2015 planners, and supported by secondary data analysis. The findings showed that public sector and sport organisation planning representatives were key RWC 2015 planners and that tourism planners, at a destination level, were not key collaborators in central planning forums, but collaborated extensively with national and international tourism organisations on RWC 2015 planning matters. Additionally, the analysis uncovered that representational capital was predominantly made-up of three key intangible asset areas: destination image, exposure and reputation. Indeed, these intangible areas were recognised and valued by all three industries, but the data analysis indicated that the levels of collaboration between the sampled planning industries did not translate into collectively leveraging representational capital. Moreover, one of the main breakthroughs from this investigation was identifying the interconnected nature of a range of intangible assets in generating greater value, i.e. increasing representational capital available to planners. Representational capital was found to have a strong connection throughout the leveraging process, in terms of the maximisation strategy and planned outputs in RWC 2015 planning, further supporting the study project objective of investigating the intangible in relation to sport events.
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Dizmon, Khara Louise. "The application of marketing and communication theories on community festival event planning." CSUSB ScholarWorks, 2007. https://scholarworks.lib.csusb.edu/etd-project/3291.
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The objective of this project is to provide public relations practioners with an understanding of marketing concepts and communication theories as they apply to the production of a local community event. This project is also intended to be a resource for other public relations practioners involved in the process of communicating with a variety of audiences and to fulfill the void of scholarly research on the subject of event planning. The end result is expected to be a resource for event planners, providing tips and insights into the development of the community festival, Orange Blossom Holiday Village.
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Rogge-Solti, Andreas [Verfasser], and Mathias [Akademischer Betreuer] Weske. "Probabilistic Estimation of Unobserved Process Events / Andreas Rogge-Solti. Betreuer: Mathias Weske." Potsdam : Universitätsbibliothek der Universität Potsdam, 2014. http://d-nb.info/1050597265/34.
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De, Witt Leonie. "Key success factors for managing special events : the case of wedding tourism / L. de Witt." Thesis, North-West University, 2006. http://hdl.handle.net/10394/1135.
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The primary goal of the study was to identify key success factors for the management of
wedding tourism in South Africa. This goal was achieved by firstly conducting a literature
study to determine the key success factors of strategic management for special events as
stated in books, articles and other sources. Secondly, wedding tourism was analysed to
provide an overview of the wedding tourism industry and weddings as tourism products.
Thirdly, the results of the empirical research were discussed followed by the conclusions
and recommendations made with regard to further research.
From the literature study, aspects regarding strategic management were discussed
namely, the strategic management process, marketing for special events, human resource
management, financial management and operational management. These aspects were
included in the questionnaires for the empirical research. Two different questionnaires were
developed, one for wedding planners and one for owners/managers of wedding venues in
the Gauteng and North West provinces. The purpose of the questionnaires was to gather
information on the key success factors for wedding tourism and to gain insight of the
wedding tourism industry. Personal interviews were held with wedding planners and
owners1 managers of wedding venues; questionnaires were also distributed via email. All
the data was processed by the North-West University's Statistical Consultation Services. A
confirmatory factor analysis was done to produce a small amount of factors. The following
factors were identified: strategic planning; SWOT analysis, human resources, financial
management, market segmentation, promotion and operational management.
After analysing the data it was clear that operational services like ensuring high levels of
hygiene, having a liquor license, accessibility, secure parking and that services must meet
the needs of guests were considered extremely important aspects for a wedding venue.
The following aspects were considered extremely important by wedding planners: services
must meet the needs of guests, offer unique products and develop a checklist as control
mechanism.
Owners of wedding tourism products and wedding planners have to consider and apply the
key success factors in order to grow the industry and create sustainable products.Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2007.
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Knoesen, Theoniel. "Understanding key events in authentic transformational leadership development : an autoethnographic approach." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/96204.
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Thesis (MBA)--Stellenbosch University, 2014.The purpose of this research study is to understand the impact of key life experiences on the authentic transformational leadership development of the researcher. The document outlines the events that signify the leadership development of the researcher, from his earliest years in the fishing village of Mossel Bay, through to the tertiary years in Cape Town, to where he finds himself working for a Johannesburg Stock Exchange (JSE) listed corporate company. The researcher makes use of autoethnography as a research method. Narratives are used to capture life or to trigger events in a way which enables the researcher to get a better understanding of whom he has become as a leader. The researcher has reviewed positive events, as well as events which had a negative impact on his development as leader, such as the low level of involvement of the father figure during his upbringing. The narratives draw a lot from the experience of being raised predominantly by the mother and how this shaped certain transformational aspects of the researcher’s leadership profile. Furthermore, the narratives also viewed the impact of certain early interactions and experiences in the researcher’s work life which influenced the ethical development of his leadership approach. The researcher concludes with a summary of key themes that emerged during reflection of trigger events and experiences, which he hopes may contribute toward others finding their own leadership profiles.
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Stewart, Allison D. "Knowledge games : the achievement of ignorance in managing Olympic and Commonwealth mega-events." Thesis, University of Oxford, 2013. http://ora.ox.ac.uk/objects/uuid:68a5c3d0-a47e-4cd3-b869-d24d33df11b0.
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The concept of ignorance has been unfairly stigmatised in research and practice, and consequently has not received the attention it deserves as a powerful motivator of behaviour in organisations. To understand the role of ignorance, it must be examined as a productive force rather than a shameful weakness, an achievement instead of a failure. This thesis develops an understanding of how ignorance is achieved and why it is perpetuated in the context of managing the Olympic and Commonwealth Games, a series of worldwide mega-events that are popular with proponents of urban development, but which have experienced persistent organisational problems in the form of cost overruns, schedule delays, and scope creep. To do so, this research draws on literature about ignorance from the disciplines of philosophy, anthropology, sociology, and organisational theory, to motivate an embedded case study of Games Organising Committees (OCs) in six host cities around the world. These OCs, which were actively planning the Games during the research, are studied through qualitative research, to develop a dynamic understanding of the role of ignorance in planning the Games. The findings and analysis are presented from two perspectives: the structure of the ‘Games system’ and of the OC; and, the substance of Games planning in the areas of cost, time and scope. While other studies have focused on ignorance as necessary, strategic, and inadvertent, the original contribution to knowledge of this thesis is the proposal of a theoretical framework that focuses on the functional and detrimental outcomes of ignorance. This framework is also shown to be useful in understanding why ignorance persists between organisations, and suggests three basic principles for further research: ignorance as a productive force in management; structure as a scaffold for ignorance; and budget, time and scope as catalysts for ignorance.
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Johnson, Darren. "Reducing Violence at Interscholastic Sporting Events with a Spectator Covenant." Thesis, Northcentral University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=13420816.
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Abstract Many secondary administrators, coaches, and security personnel have advocated for an intervention method to curtail the swell of referrals, ejections, and violence from the spectator sections in attendance at these events. The spirit of Olympism and sportsmanship is considered a core element of these events. The problem was that many of the events have seen a rise in these incidents. There is a correlation of the infusion of these elements, and the atmosphere at these events. The purpose of this experimental study was to explore whether a spectator covenant of behavior, would help to bind the parties to adherence to upholding these standards in a Central Arizona high school, located in the East Valley of Phoenix. This could help the administrators, coaches, and school personnel as an ancillary benefit, to the obvious decrease of these referrals. The analysis of archival against real-time data were based on the increase or decrease of said incidents, before the covenant was in place and while the covenant was in effect. These records are kept every year, and in each event. The implications of this study are that use of this type of intervention may be successful in similar situations and events. Recommendations for practice are for covenants to become a standard practice at sporting events. Recommendations for future study include conducting subsequent studies in several different areas of the country with varying crowd sizes. A future case study could be designed using parents who volunteer to sign an agreement and stay true to the binding covenant.
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Armutlu, Markirit. "The ethics of disclosure of adverse health events caused by healthcare management." Thesis, McGill University, 2010. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=86692.
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The disclosure of adverse health events is the imparting, by healthcare providers to patients or their family, of information pertaining to any unexpected health event affecting the patient. Even though both the law and professional codes of ethic require the disclosure of all adverse health events, only a fraction of such events are actually disclosed. This disclosure gap is a reflection of the morally difficult decision about whether and how to disclose adverse events to patients. This thesis examines deontological and casuistic theoretical ethical perspectives on the healthcare professional's duty to disclosure adverse health events. Three case studies with different severities of clinical outcomes are used to demonstrate the differences and similarities between the two theories. The conclusions support the reconciliation of the deontological theory and casuistic reasoning in the decision to disclose adverse events, with recommendations to improve communications skills and disclosure training for healthcare providers.On entend par divulgation d'événements indésirables dans le domaine des soins de santé, la transmission d'information relative à tout événement indésirable affectant un patient. Cette information est communiquée ou aux patients à leur famille par les prestataires de soins de santé. Bien que la loi et les codes de déontologie exigent la divulgation de tout événement indésirable lié à la prestation des soins de santé, seule une fraction de ces événements est divulguée. Cette déficience en matière de divulgation reflète la nature de cette décision moralement difficile. C'est-à-dire, faut-il divulguer un événement indésirable aux patients et, dans l'affirmative, quelle est la façon de procéder? La présente thèse examine les perspectives déontologiques et casuistiques concernant le devoir éthique des professionnels de la santé de divulguer les événements indésirables. Trois études de cas, dont la gravité des résultats cliniques diffère, sont utilisées pour démontrer les différences et les similitudes entre les deux théories. En plus de favoriser la réconciliation de la théorie déontologique et du raisonnement casuistique dans la décision de divulguer les événements indésirables, la conclusion propose des recommandations visant à améliorer les techniques de communications et la formation sur la divulgation, offertes aux prestataires de soins de santé. fr
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Benadict, Rajasegaram Annet. "The application of post-project reviews in events management by cultural operators." Thesis, Umeå universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-118291.
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Organisations have evidently shifted towards the projectification of their activities and operations across the world and across industries by which project management is not only limited to construction and engineering projects anymore. The projectification has shed light on the amount of project success and failure in which both have been noted to have a steep difference between each other. Whilst many factors have been discovered to be a trigger of failure or success one emerging subject that has been gaining attention across management institutions and organisationsis the integration of knowledge management principlesinto the closure stage of a project, by which the term post-project review awakens. Post-project reviewsreceive a lot of attention and strong suggestion from textbooks and other academic literature, however it was found that its application was not as effective as is suggested by the literature. Literature also indicated that cultural operators within the events management have progressively applied project management tools and techniques. At the same time there is debate concerning theproject management rationale, which collide with the prime principles of art. Here art presents itself as the core focus pointforcultural operators. In the light of this argument the author started researching the subject of Post-project reviews within the events management industryand found that the subject has been scarcely researched overall, in the events management sector and especially in the cultural branch, hence the author had identified a research gap. Consequently, this research intends to explore the application of post-project reviews by cultural operators within the events management industry. The study employed a qualitative research design in which semi-structured interviews were conducted across three different organisational size segments; micro, small and medium. The organisational size was determined with the amount of employees per organisation; each size segment had two representatives in which all of the respondents ran a non-profit organisation.The research revealed that medium organisations employed the most formal manner of a PPR by which PPR’s are considered on a strategic level whilst micro organisations still used a simplerecord and report principle, in which none of the recorded numbers were formally analysed. At the same time, the comprehensiveness of a PPR was very much dependent on the size of the project, which denoted on the amount of funding, and external stakeholders there was involved.
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Nagarajan, Karthik. "Integration of business events and rules management with the Web services model." [Gainesville, Fla.] : University of Florida, 2003. http://purl.fcla.edu/fcla/etd/UFE0000753.
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Baker, Ryan R. "A Case Study Examining the Structure of the Event Process at California Polytechnic State University." DigitalCommons@CalPoly, 2019. https://digitalcommons.calpoly.edu/theses/2030.
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The purpose of this study was to examine the structure of the event process on Cal Poly’s campus. An intrinsic case study method was used, and data were collected and analyzed using triangulation from three sources of information: documents, interviews, and participation research. Overall, the structure of the event management process on campus was found to be stable, but could use improvement. Cal Poly should consider establishing a specific, designated organization that would help centralize the event management process at Cal Poly. This organization could be in charge of training and updating event managers, approving events, monitoring volume of events on campus at a specific time, holding event managers accountable to following policies, and maintaining a website that would act as a hub for all event-related materials.
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Baker, Bradley James. "Pricing Participant Sport: The Pricing Development Process in Long-Distance Running Events." Diss., Temple University Libraries, 2017. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/423748.
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Tourism and SportD.B.A.
The current research investigates pricing practices and consumer behavior in long-distance running events. Two studies address (1) current practices in pricing and registration policies for long-distance running events, and (2) factors that influence the decision-making process by which event organizers develop, adopt, and implement particular pricing policies. Study One involves a descriptive census of policies currently in use for a comprehensive list of running events in the United States that include races at the full or half marathon distance. Study Two adopts a multi-case study approach based on semi-structured interviews of running event organizers, supplemented by additional organizational documents, to investigate the pricing and registration policy development process. Collectively, these two studies examine the what, the why, and the how of pricing policy development in long-distance running events. Based on study findings, a conceptual model was developed incorporating major sources of influence (organizational, consumer, environmental, and event) on the pricing policy development process. This research contributes to sport management by providing deeper understanding of how participant sport, specifically long-distance running events, is priced and how pricing decisions influence consumer behaviors. Results additionally provide practical insight for running event organizers seeking to improve or enhance pricing policies and revenue management by understanding both common and atypical practices in use throughout the running event industry. Finally the current research lays a foundation for a stream of future research building on findings from two studies and data generated in the process of addressing the overarching research questions.
Temple University--Theses
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Prud'homme, Andrea McGee. "Business continuity in the supply chain planning for disruptive events /." Diss., Connect to online resource - MSU authorized users, 2008.
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Thesis (Ph.D.)--Michigan State University. Dept. of Marketing and Supply Chain Management, 2008.Title from PDF t.p. (viewed on Mar. 30, 2009) Includes bibliographical references (p.192-207). Also issued in print.
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Zeeshan, Muhammad Fazal. "Use of an Electronic Reporting System to Determine Adverse Event Rates, Adverse Event Costs, and the Relationship of Adverse Events with Patients’ Body Mass Index." The Ohio State University, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=osu1372765526.
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Hendrickse, Nida. "Theoretical analysis of the development of events management as a separate discipline in South Africa." Thesis, Cape Peninsula University of Technology, 2008. http://hdl.handle.net/20.500.11838/2118.
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Thesis (MTech (Tourism and Hospitality Management))--Cape Peninsula University of Technology, 2008.Event Management is a new medium, which has generated much enthusiasm from the events industry, as well as from the South African tourism industry, and is globally accepted as a developmental and marketing strategy from which destinations can benefit (Tassiopoulos, 2005: xiv). Event tourism has demonstrated significant growth and continues to expand as South Africa closes on hosting the 2010 Soccer World Cup. Events are different from permanent tourism attractions as they attract people to a shortlived, organised activity where visitors may participate, watch, view, learn and enjoy (Tassiopoulos, 2005: xiv). Event organisers have a number of goals and objectives that they need to achieve within stressful environments. Events offer unique opportunities to spread the tourism season for a particular destination and to promote destinations or attractions. They can also be used to stimulate demand by attracting extra, new or repeat visitors, while events can also be intended to generate additional revenue for a destination (Light, 1996:183). In order to ensure that events are successful, and to generate income for destinations, event practitioners are constantly under extreme pressure to perform. A combination of knowledge and skills is required to empower event practitioners to contribute to the industry and the community, at large. Therefore, tertiary institutions, such as the Cape Peninsula University of Technology (CPUT), should encourage active learning, facilitation, research, practical experience and engagement with its surrounding communities. This thesis focuses on a theoretical analysis of the events environment, as well as key factors that make this industry unique and justified as a separate discipline. The industry is hugely diverse and there are challenges, but prospective and current event practitioners who have established qualifications from registered institutions, can contribute to sustainable development and employment creation in South Africa. Carlos (2005: xi) states that for those who seek an exciting career, where their organisation skills and attention to detail along, with their creativity can be fully utilised, this would be their kind of industry; this is an industry that attracts several of the country's most vibrant students. Events Management is an industry, which is justified as a separate industry in South Africa.
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Young, Janay R., and Janay R. Young. "Defining Clinical Events for Heart Failure Patients." Diss., The University of Arizona, 2017. http://hdl.handle.net/10150/624519.
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Heart failure (HF) is a serious, life limiting chronic illness and is the most common cause of <30-day hospital readmission, which is costly both in its profound negative impact on patient mortality and quality of life, and in economics. Limited access to care in rural communities increases the prevalence of hospitalizations for heart disease in rural areas.
The aims of this project using data mined from Arizona Health Sciences Center Clinical Research Data Warehouse, are to define clinical events (fever, pain, changes in respiratory status, change in level of consciousness, changes in output, bleeding, and suicide ideation) for patients with heart failure, and determine what assessment values are for chronically ill patients and compare to "normal" assessment values for non-chronically ill patients. A literature review was completed to determine how to define clinical events for chronically ill patients with HF, and how decision making is used at home to manage chronic illness. Assessment value data was mined from the clinical research data warehouse and compared to “normal” assessment values, with identification of associations between clinical events and action taken in the hospital.
The project results support that there are differences in "normal" assessment values for fever, pain, and change in respiratory status between chronically ill patients with HF, and non-chronically ill patients; there was insufficient data to define bleeding, change in output, or suicide ideation. Impacts to care include earlier recognition of worsening HF symptoms that could result in an earlier call or visit to primary care provider forestalling the need for emergent care and hospital readmission. Application of the mined clinical may inform development of evidenced-based algorithm to guide decision-making at home, and it may also provide the foundation for the development of a tool for patient use to prevent <30-day hospital readmission.
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Mitchell, Lorianne D., and Sarah Claiborne. "Job Satisfaction: An Empirical Test of Affective Events Theory." Digital Commons @ East Tennessee State University, 2012. https://dc.etsu.edu/etsu-works/8331.
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de, Klerk Anneke. "The impact of event management software on the standards of practice within the event management sector in Cape Town." Thesis, Cape Peninsula University of Technology, 2013. http://hdl.handle.net/20.500.11838/1770.
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Dissertation submitted in partial fulfilment of the requirements for the degree
Master of Technology: Business Information Systems
in the Faculty of Business
at the Cape Peninsula University of Technology
2013Event management is a very competitive field; therefore, event managers must work hard to distinguish themselves from other event management companies. One way of doing this is by using event management software to provide a holistic service which allows for better efficiency in the workplace. Technology is constantly changing; therefore it is imperative to keep abreast of trends in technology in order to improve one’s business and services. As an event manager, one should also consider what it takes in order to organise a successful event. The internationally accredited Event Management Body of Knowledge (EMBOK) has identified several areas that are crucial for an event manager to constantly control and manage in order to create an exceptional event, and these domain areas encompass a set of guidelines to ensure successful event projects. However, one should determine if the software is able to assist event managers with all the necessary features and functions required to organise a successful event as per the outline from EMBOK. The research aimed to analyse the software in terms of its capabilities and compare it to the EMBOK guidelines. The aim of the study was to further identify whether the software is able to complete all the tasks outlined by EMBOK and if not, what else would be needed to fill the gaps. The research also reviewed what impact the software has on events, that is, how it assists or improves tasks conducted or how it does not assist or becomes problematic in accomplishing the various phases and tasks. Qualitative research was selected as the appropriate method in order to gain an understanding of the events managers’ point of view with regards to the software. The research required detailed descriptions and narratives of the software as well as the experiences and opinions of the user. For this reason it was determined that qualitative research would best suit the needs of the research. In order to get detailed answers a semi-structured in-depth interview guide was used and the answers transcribed in order to analyse and get results. The software was selected based on its international usability and because of its use by South African government departments such as the Department of International Relations and Cooperation (DIRC) and the Department of Trade and Industry (DTI). The Cape Town-based individuals from the software’s client list were contacted and selected to participate in the study. The research was conducted with five representatives with previous experience of the software in the events industry in Cape Town. The interview guides were compiled with Likert-scale questions and open-ended questions. The questions were carefully compiled to link the functionality of the software and the criteria as identified by EMBOK. The answers were recorded and transcribed to analyse and determine the opinions of the representatives on the functionality and comprehensiveness of the software to be used for event management. The interviews established that the move towards technology is preferable as it creates efficiency in the workplace. The software assists in alleviating the workload of event managers; however, the interviews also indicated that the software does not always fulfil the requirements for all the tasks. Several tasks required the use of combinations of software; in some instances, the manager preferred to do the task manually. It was concluded that the software does not provide the level of flexibility required in event management, which is a vital criterion, owing to the field’s changing nature.
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Rofner, Andrea. "Critical Success Factors of international Sport Events from the Perspective of Project Management." Thesis, Umeå University, Umeå School of Business, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-25939.
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Leopkey, Becca. "Risk management issues and strategies in large-scale sporting events: A stakeholder perspective." Thesis, University of Ottawa (Canada), 2007. http://hdl.handle.net/10393/27877.
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The purpose of this Masters thesis was to explore risk management issues and strategies from the perspectives of key stakeholders of large-scale sporting events using a comparative case study of two Canadian sporting events---the ISU (International Skating Union) 2006 World Figure Skating Championships and the U-20 FIFA (Federation Internationale de Football Association ) World Cup Canada 2007.
A new definition of risk management was proposed as the proactive process that involves assessing all possible risks to the events and its stakeholders by strategically avoiding, preventing, reducing, diffusing, re-allocating, legalizing, and building/managing relationships to mitigate those identified risks. The following categories of risk issues were identified: environment, financial, human resources, infrastructure, interdependence, legacy, media, operations, organizing, participation, political, relationships, sport, threats and visibility. Stakeholders used a variety of strategies to deal with risk in large-scale sporting events. Strategies that emerged during this research fell within the following categories: avoidance, diffusion, legal, re-allocation, prevention, reduction and relationships.
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Stan-Maduka, Edna Ijeoma. "Operational risk management : determination of causal relationships and interdependencies of operational risk events." Thesis, University of East London, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.533016.
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The Basel II capital adequacy framework constitutes a very comprehensive regulatory approach to risk assessment in banks. A special feature of this new accord is that it is not only targeting banks' financial risk exposures in terms of credit risks and market risks, the scope has been widened to also explicitly incorporate banks' exposure to operational risks in the capital adequacy requirement. For banks this novelty means a major change. Unless they choose to use the highly unsophisticated basic indicator approach or the standardized approach proposed in the new Basel accord, it will put significant pressure on them to develop and design appropriate internal risk management frameworks and systems. This research explores banks' operational risk mitigation under Basel II in Nigeria. The overall aim is to propose, test and validate a detailed framework for operational risk mitigation and to determine the causal relationships and interdependencies of operational risk events. The research utilised information derived from qualitative risk analysis, questionnaires and interviews administered to operational risk experts selected from Nigerian banks. The data analysis used `Statplus' an excel based software for the determination of variances and correlations. The first category of findings revealed that (1) Nigerian banks do not have adequate frameworks to mitigate risks (2) the banks do not monitor key- risk indicators within their business lines and thirdly (3) there is no structured approach to operational risk management within Nigerian banks. The second category of findings from expert opinion suggested a significant relationship between individual key risks and operational loss events. The results also confirmed a relationship between a bank's overall approach to risk management, and its strategic objectives on risk mitigation given the interdependence of operational risk factors and sub-factors. The framework proposed, tested and validated in this research is both diagnostic and predictive in its approach to operational risk mitigation. It is expected that this framework will fill the gap which is existing within the Nigerian financial sector in terms of an adequate framework for operational risk mitigation.
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Muehlbauer, Magdalena. "Project Success Evalutaion of Large Events from the Perspective of Destination Management Organizations." Thesis, Umeå universitet, Företagsekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-86386.
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Due to confirming characteristics, events can be considered to be specification of projects. Large events are particularly described by their complexity and the many stakeholders involved. Because of these characteristics, the achievement as well as the evaluation of project success are extremely difficult. This is aggravated by the diverse perspectives on success by the many different stakeholders involved. A key stakeholders in large events are destination management/ marketing organization (DMO) of the host community. Rationale is the tremendous impact events have on the destination. Particularly, the enhanced tourism development, the increase of tourist arrivals as well as the improvement of the destination’s image and brand awareness can be highlighted. By marketing a destination to potential tourists, establishing a destination’s image and managing an increasing international attention, DMOs play a primary role in handling these major impacts. Nevertheless, managing the major impacts as well as leveraging them into sustainable benefits for the host destination is extremely difficult. Like any other stakeholder, DMOs have certain expectations for large evens and may determine success based on whether these expectations were met. Identifying certain success criteria allows the stakeholders involved to evaluate whether a project was successful and whether it met ones expectations. This thesis shall increase the understanding on the evaluation of project success from the DMOs’ perspective as a key stakeholder in large events. In order to identify the role of DMOs in large event as well as their perception of project success and the success criteria used for evaluation, eight semi-structured interviews were conducted. By doing so, managers of particular DMOs were interviewed, while each DMO represents another large event. It was found that DMOs of a host destination are usually neither involved in the organization of large events nor in managerial tasks. In fact, the large event is used for marketing purposes and is further included in marketing activities to promote a destination to the specified target markets. In order to draw the potential benefits from a large event, it needs to be implemented in a DMOs long-term strategy. At the same time, cooperation between a DMO and a large event is crucial. This underlines the important role DMOs have in large events. DMOs perceive large events as successful if the related marketing activities fulfill the previous set expectations for amount and content of media coverage. In addition, success is perceived by the DMOs if a sustainable destination development can be recognized. Within the distinct task areas of a DMO, different perspectives on success become apparent. Multiple different success criteria used by the DMO to evaluate success are identified, which can be allocated to three different success concepts. First, event success is marked by the impact on the tourist and impact on the DMO. Moreover, destination success can be recognized, while organizational success is specified by preparing for the future and for future large events. In addition, the success concepts can be allocated to medium- and long-term dimensions. It becomes apparent that a short-term dimension and a success concept related to project management success can be neglected, as DMOs are less involved in project management tasks related to the event. From the empirical material collected and the existing theoretical matters, a framework is developed accordingly.