Journal articles on the topic 'Event ticket sales service'
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Branda, Francesco, Fabrizio Marozzo, and Domenico Talia. "Ticket Sales Prediction and Dynamic Pricing Strategies in Public Transport." Big Data and Cognitive Computing 4, no. 4 (November 27, 2020): 36. http://dx.doi.org/10.3390/bdcc4040036.
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In recent years, the demand for collective mobility services registered significant growth. In particular, the long-distance coach market underwent an important change in Europe, since FlixBus adopted a dynamic pricing strategy, providing low-cost transport services and an efficient and fast information system. This paper presents a methodology, called DA4PT (Data Analytics for Public Transport), for discovering the factors that influence travelers in booking and purchasing bus tickets. Starting from a set of 3.23 million user-generated event logs of a bus ticketing platform, the methodology shows the correlation rules between booking factors and purchase of tickets. Such rules are then used to train machine learning models for predicting whether a user will buy or not a ticket. The rules are also used to define various dynamic pricing strategies with the purpose of increasing the number of tickets sales on the platform and the related amount of revenues. The methodology reaches an accuracy of 95% in forecasting the purchase of a ticket and a low variance in results. Exploiting a dynamic pricing strategy, DA4PT is able to increase the number of purchased tickets by 6% and the total revenue by 9% by showing the effectiveness of the proposed approach.
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Davidson, Fred, and Glenn Fulcher. "The Common European Framework of Reference (CEFR) and the design of language tests: A matter of effect." Language Teaching 40, no. 3 (June 20, 2007): 231–41. http://dx.doi.org/10.1017/s0261444807004351.
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Language test development proceeds best when the test's effect is borne in mind, throughout the test development process. The authors discuss the flexible language of the Common European Framework of Reference for Languages (CEFR) and explore the pragmatic utility of such language to guide language test development. They select service encounters (e.g. airline ticket sales, open-air markets) as a sample language use domain to illustrate demonstrable weaknesses in the Framework. Using the CEFR Level A1 service encounter descriptor, suggested testing materials are shown in a versioned evolution of a proposed test specification. Provided that effect is kept in mind, the authors argue, the CEFR is actually a valuable – even an optimistic – starting point for language test development.
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Dai, Wenfeng, Jiajia Shao, and Xiuli Zhang. "Research on the Design and Application of Sports Competition Ticketing Platform Based on Edge Computing." Complexity 2021 (August 23, 2021): 1–12. http://dx.doi.org/10.1155/2021/3682165.
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Nowadays, under the encouragement of national and sports competition related policies, sports industry is gradually rising. In this case, how to provide ticketing services conveniently, quickly, and accurately for sports spectators all over the country and the world and how to keep up with the times and improve traditional ticketing services are two major problems that need to be solved urgently by those who are in charge of sports events. When investigating the current traditional ticketing platform for sports competitions, it is not difficult to find that most ticketing services rely heavily on manual services. From ticket purchase to ticket checking, consumers have poor experience, there is a lot of waste of manpower and material resources, and scalpers easily sell high-priced tickets. In addition, the traditional ticket sales mode still uses old-fashioned paper tickets or cards, which are difficult to preserve, making it difficult to prevent counterfeiting and use and control information statistics. Data confusion leads to financial risks. The “paralysis” of the ticketing system of many large-scale sports competitions, especially super-large sports competitions, just proves the importance and necessity of reforming ticketing platform of sports competitions in order to keep pace with development. This paper will study a large-scale (or super-large), flexible, efficient, and excellent performance, which can meet the burst peak access requirements of sports competition ticketing platform. We will first consider the overall demand of the sports competition ticketing market, then make a general analysis according to the demand, design a sports competition ticketing platform that can effectively serve large-scale or super-large sports competitions, and raise and solve the problems encountered when building the platform.
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Marabucci, Alessio. "A new proposal for fare differentiation for the Integrated Time Ticket in the city of Rome." European Transport/Trasporti Europei 78, ET.2020 (June 2020): 1–15. http://dx.doi.org/10.48295/et.2020.78.3.
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The purpose of this work is to assess the possibility for the Rome city council and ATAC, the company which manages Local Public Transport (LPT) in the capital, to introduce a fare differentiation for the Integrated Time-Ticket (ITT), meaning by this the definition of two distinct fares for the ticket in question, one referring to the peak time and the other to the soft off peak time. These fare schemes are very widespread in other European countries, but also in Italy this approach to the redesign of fare offers is gaining ground; in fact, even in Milan there are already monthly and annual subscriptions (facilitated for over 65s) that are valid only in specific "off peak" time slots). The theoretical concept underlying the fare discrimination is rooted in the microeconomic theory relating to the possibility for the monopolist, who knows the function of demand of the market (or markets) of his interest, to be able to offer goods and services at different prices, depending on the band of users concerned, depending on the different elasticity of demand at the price. In this study, the possible effects of the abovementioned price differentiation are quantified economically by estimating appropriate demand elasticities; in this way, it can be demonstrated, under specific assumptions, that differentiating the price of ATAC tickets can increase revenues from ticket sales and, at the same time, sell more tickets.
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Warren, Clinton. "When Hockey Won’t Sell in Minnesota: Using Design Thinking to Innovate the Ticket Service." Case Studies in Sport Management 10, S1 (January 1, 2021): S14—S17. http://dx.doi.org/10.1123/cssm.2021-0009.
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This case study asks students to assume the role of a ticket sales strategist hired to work as a consultant for the University of Minnesota Golden Gopher athletic department. In this case, you will be asked to work with members of the Gopher Fan Advisory Board to develop service innovations in the area of ticket sales. As a sales and marketing consultant, you will examine existing data on spectator attendance trends and focus group interviews to determine the current issues facing the athletic department. Then, you will be asked to suggest the manners by which the athletic department should innovate the ticket service, using a design thinking approach to grow ticket sales and spectator attendance for the men’s hockey program.
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Gogitauri, Shota. "Income from Tickets Sale in Georgian Football Clubs." PIRETC-Proceeding of The International Research Education & Training Centre 104, no. 1-2 (April 4, 2021): 133–44. http://dx.doi.org/10.36962/ecs104/1-2-133.
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Georgia has a big history in football, many famous Georgian players played for the national team. Football is one of the most popular sport in Georgia. Ticket sales income is one of the main source of football teams. Ticket selling and merchandising is one the most important thing for big clubs, their legal and financial resources are directed towards from the tickets income. We have a serious problem in Georgia, Georgian clubs did not have ticket selling and they don’t have income from tickets. The clubs are not selling tickets and they don’t have income from ticket selling, they don’t have seasonal tickets, which one has one of the most important role in modern clubs. Sport has an important role in establishing the healthy lifestyle. The development of Sport has an important role as in developing as well in high-developed countries. Sport clearly expresses the cultural, social and economical situation on a global scale. For businessmen who are buying clubs, the big part of the motivation is gaining power and respect. Usually, they are fans of the club that they are buying. Most of them want to be famous not only in their own field. Additionally, the most important goal of football clubs is to maximize their revenue. However they are acting according to the money they have, they must do financial balance. Teams are thinking to get the important role in international market tickets and seasonal tickets. Football is currently the most popular sport in the world. In the season 1999/2000, the professional English football league (Premier league) became the first league in the world to pass one billion Euros income marks. (Vopel, 2011) The average club/wages-turnover ratio has increased continuously over the last decade: the total wages and salaries figures in 1999/2000 season were 747 Million Pound Sterlings. Football is a massive sport. People are playing football in every country. Businessmen’s are trying to invest money in football. This sport is one of the biggest sport in the world. In modern life, sport is a big business. To get the success, many things to do are necessary. It is difficult to examine sport as a singular entity. In fact, the multifaceted-sport industry includes such diverse segments as the sport-related media, legal and financial services, sponsorships, advertising, endorsements, ticketing, events, facility operations, wholesale and retail sporting goods, education, nonprofit work, community development, entertainment, gaming, recreation, sport tourism. Sports participants, spectators and business managers hold unique interests in the sports industry. Stakeholders also include educators, tourists, gamblers and gamers. (Baker & Esherick, 2013). Keywords: Income from ticket selling; Financing systems; Management; Salary; Merchandising.
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Mardiah, Mardiah, Baiq Rienelda, and Emi Juniati. "Efektifitas Pelayanan Penjualan Tiket Penyeberangan Dari Bangsal Menuju Tiga Gili." JIAP (Jurnal Ilmu Administrasi Publik) 6, no. 2 (January 12, 2019): 93. http://dx.doi.org/10.31764/jiap.v6i2.647.
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This study aims to determine the effectiveness of crossing ticket sales services from Bangsal to three Gili and to find out what factors hinder the service from Bangsal to the three Gilis. The problems in this study are (a) how the effectiveness of crossing ticket sales services from Ward to three Gilis and (b) any factors that hinder the service of ticket sales attacks from Bangsal to three Gili.
The method used in this study is a qualitative research method with observation techniques, interview techniques and documentation techniques. Data in this study were obtained from primary data, namely data obtained directly from the object of research and secondary data, namely data obtained indirectly. Data collection through these two sources to obtain data on effectiveness and service inhibiting factors.
The results of this study can be concluded that the effectiveness of crossing ticket sales service from Ward to three Gilis has been said to be quite effective as seen from public service supporting indicators, namely reliability, tangibles, responsiveness and assurance.
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Ridho aulianto, Dwi, Ujang Asmara, and Abdullah Risqillah. "ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT BELI PENONTON PENGGUNA APLIKASI TIKET BIOSKOP ONLINE." JURNAL TEKNOLOGI INFORMASI DAN KOMUNIKASI 10, no. 2 (April 16, 2020): 39–44. http://dx.doi.org/10.51903/jtikp.v10i2.135.
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Abstract The development of information and communication technology makes all things we need is more practical and easy. For example, ordering or booking ticket for cinema through an application. It is an example of the application of technology that is used to attract the number of buyers by service providers. The easy access on getting product or item is the desire of every consumer. The entry of technology changes the patterns of consumer behaviour from manual to digital or online. The service provider of online cinema ticket provides some features which can attract and will be the important thing for some buyers. The changing of ticket sales through application will definitely change ticket sales figures. This study aims to determine the factors which influence audience buying interest through the online cinema ticket application. The method used is a qualitative method with a case study approach. Data collection is done through interviews with viewers who use the online ticket booth application in buying tickets in the mall jatinangor town square. The results showed several factors that influence the interest in buying tickets using the application, namely time efficiency, promos and discounts, the latest films available (coming soon), the opportunity to get bigger tickets, can determine the choice of seats, avoid the queue, easy to use in transactions.
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Rosiska, Evan. "Penerapan Metode Analitycal Hierarchy Process (AHP) dalam Menentukan Mitra Usaha Berprestasi." Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) 2, no. 2 (June 8, 2018): 479–85. http://dx.doi.org/10.29207/resti.v2i2.419.
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PT Bandar Madani 165 which has a trademark of Ticket Terminal, is a company engaged in aircraft ticket sales service and currently has more than 200 business partners. The lack of information of business partners who are active in running and promoting the business of air ticket sales makes PT Bandar Madani 165 difficulty in giving appreciation apresisi to business partners who excel and the absence of methods used in giving appreciation. Therefore, an Analytical Hierarchy Process (AHP) method is needed to help make decisions. In this study, to facilitate the testing used five alternative business partners are: TT travel, Putri Persada, Lucia, Celebes, Filkana. and the criteria used include: sales, networks, public spaces, work contracts, and experience. Validity is tested using manual calculations using matrix calculations using Microsoft Excel. The results showed that the first rank obtained by TT travel (32%), second Celebes (22%), third Putri Persada (17%), Lucia four (15%), and fifth Filkana (11%).
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Syauqi, Achmad. "RANCANG BANGUN PEMESANAN TIKET BUS BERBASIS ONLINE." Jurnal Ilmiah Informatika 3, no. 2 (December 30, 2018): 278–84. http://dx.doi.org/10.35316/jimi.v3i2.649.
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The intercity buses are vehicles that are designed to travel long distances. We must order tickets in advance according to the schedule offered. Usually by buying a ticket booking agent directly on the bus. Ticket sales system still uses many traditional systems in its service, bus ticket agents will record ticket reservations in books with a recording format that has been determined by their headquarters. Along with the rapid progress of time, then humans are required to follow developments, they need something simple, one of which is a matter of ordering bus tickets. This application is expected to help humans in bus ticket booking activities, which in this application humans do not need to come directly to the terminal or travel to order bus tickets, people just have to access this service. After that, users can open the web address of this application. This application will provide several menus that can be accessed by users, which also provides ease of ordering bus tickets. The design and implementation of Online Ticket Booking use the PHP programming language and MySQL database.
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Fithriana, Noora, and Salome Silmia. "Inovasi Layanan Cetak Tiket Mandiri Untuk Menunjang Kualitas Pelayanan Publik." Jurnal Inovasi Ilmu Sosial dan Politik 2, no. 1 (April 2, 2020): 19. http://dx.doi.org/10.33474/jisop.v2i1.4998.
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Self-Printing Ticket has been fulfilling innovation criteria as it is able to adjust a new service. The Self-Printing Ticket innovation made by Indonesian Railways Company and applied in many Indonesian central stations is an effort to improve service quality of printing a train ticket. The aims of this research was to find out the Self-Printing Ticket innovation for supporting public service quality in Malang Station, along with supporting and obstructing factors of such innovation implementation. To reach the research aims, this research used qualitative method. Primary data of this research was got from (1) interviewing informants consisting of Head of Station, Head of Commercial Service Sub-Affairs, Customer Services, and service users of Self-Printing Ticket; (2) documentation; and (3) observing service room. Secondary data was taken from documents of Indonesian Railways Company. Of the research results, found out that the machine of Self-Printing Ticket was Yogyakarta Station Team innovation winning an annual event of Indonesian Railways Company. Based on the six service standards, the service innovation of Self-Printing Ticket in Malang Station was well applied so that it can support public service quality. Supporting factors of the service were facilities; where the obstructing factors were internet or server disruptions, power outage, jammed printer, and prospective passengers misunderstanding on the machine usage and their mistake in inputting the book code.
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Kim, Kayoung, and Kayoung Kim. "The gender gap on women’s sports spectatorship." IJASS(International Journal of Applied Sports Sciences) 32, no. 1 (June 30, 2020): 100–113. http://dx.doi.org/10.24985/ijass.2020.32.1.100.
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This study was to examine how different media images of female athletes’ impact women’s sports ticket sales for women’s sports spectatorship. This study interested in exploring the mechanism of buying a ticket for women’s sports event. The authors further analyzed what mechanism of women’s spectators’ intrigue to purchase the ticket for women’s sports event. As a theoretical framework, this study based on match-up hypothesis and associated learning theory to investigate spectators’ perceptions about female athletes’ presented media images on promoting their sport event ticket; this study explored (a) Fit: perceived appropriateness of the endorser (female athlete) with image type (athletic or sexy), and (b) Attitudes: how to fit impact on spectators’ attitude toward athlete and attitude toward sport separately, and (c) purchase intention to sport event. By adopting a 2×2 experiment design study, participants’ gender and image types manipulated. The participants (n = 113) were randomly assigned one of four conditions. The results indicated that the interaction between participants’ gender and image types was significant. Also, there was gender gap on women’s sports spectatorship in fit and attitude toward female athlete and women’s sport, and purchase intention to the sport event. The finding showed that male participants’ attitudes toward the athlete decreased more in response to the athletic image than the sexy image. Males preferred to see the sexy image while women do not want to see this type of image. Sports marketers need to know this perspective to sell their products and sporting event tickets. Thus, this study conclude that sex sells marketing does not promote women’s sports for either gender.
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Popp, Nels, Jason M. Simmons, Danielle Kushner Smith, and Rachel Tasker. "Understanding sport event ticket-type preference in a forced e-ticket environment." Sport, Business and Management: An International Journal 11, no. 3 (January 26, 2021): 287–301. http://dx.doi.org/10.1108/sbm-08-2020-0079.
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PurposeMany sport venues utilize digital ticketing, in some instances exclusively. Forced technology adoption among ticket buyers in nonsport contexts, (i.e. airline passengers) has been shown to produce negative responses among consumers. The purpose of the current study is to examine sport consumer response to forced e-ticket adoption.Design/methodology/approachE-surveys were disseminated to attendees of a major NCAA Division I football conference championship game where digital tickets were required for entry for the first time in event history. Mixed methods were utilized to examine both quantitative and qualitative data from 1,821 respondents.FindingsAmong respondents, 29.6% indicated a preference for traditional paper tickets and 48.3% preferred e-tickets, with younger patrons more likely to prefer the digital option. No significant difference related to future consumption was found between those preferring hard tickets and those preferring e-tickets. An analysis of qualitative responses revealed five primary themes for hard ticket preference: (1) ease of use, (2) souvenir, (3) reliability, (4) lack of technology and (5) preference. Five primary themes supporting e-ticket preference were also uncovered: (1) convenience, (2) simplicity, (3) familiarity, (4) paperless and (5) security.Originality/valueThe current study is the first to examine actual sport event consumers in a forced self-service technology environment. Also, no previous studies have explored respondents' preference motivations. The current study is also the first to link both age and future consumption to ticket-type preference.
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Kang, Moon Young. "Advertising allocation and impact of advertising on event ticket sales: Which product, where, and when." International Journal of Market Research 62, no. 4 (April 17, 2019): 483–98. http://dx.doi.org/10.1177/1470785319835380.
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When planning for advertising, an accurate assessment of the impact of advertising is important so that managers can allocate their budgets to maximize the return on each advertising dollar. In particular, the managers need to understand the impact of advertising on different products, media types, and time periods. This study develops a simultaneous model to measure the impact of advertising on product sales using weekly ticket sales data and to capture managers’ decision using the data on advertising budget allocation at a performing arts center. This article provides managerial recommendations for advertising decision in terms of the product, media, and time dimensions.
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Fürst, Elmar, and David Herold. "Fare Evasion and Ticket Forgery in Public Transport: Insights from Germany, Austria and Switzerland." Societies 8, no. 4 (October 8, 2018): 98. http://dx.doi.org/10.3390/soc8040098.
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Local public transport companies provide important mobility services to the general public. Although these services are usually subsidised, companies rely on revenues generated by ticket sales. Therefore, fare evasion (i.e., people using a transport service without paying for it) and ticket forgery (the production of an illegal ticket facsimile) have considerable influence on the companies’ economic sustainability. As existing research regarding the economic perspective is limited, this paper presents a Delphi study that investigates the phenomena with a survey of experts in public transport companies and transport associations in Germany, Austria, and Switzerland. The findings of the survey provide insights into the overall perception and discuss relevant aspects of both fare evasion and ticket forgery, thereby not only highlighting practical implications, but also helping policy makers shape adequate policies for public transport in societies.
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Nurhasan, Usman, Mustika Mentari, Kirana Hartati, and Noviana Ningtyas. "Penerapan Aplikasi Up-Event pada Tata Kelola Kegiatan Multi Vendor." Generation Journal 4, no. 2 (August 12, 2020): 84–97. http://dx.doi.org/10.29407/gj.v4i2.14291.
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An event organizer can be defined as organizing an activity that is managed professionally, systematically, efficiently and effectively. Its activities include concepts (planning), implementation and supervision. Currently the event information dissemination system is carried out by promoting events through the website, social media and also many event organizers who sell event tickets offline by opening stands at other events and in certain areas. Distribution of tickets in this way raises several problems, namely the occurrence of long queues that will spend a lot of time and the additional costs of establishing the stand. Opportunities for the dissemination of event information and online ticket sales began to be glimpsed by the event organizer as a promising land because it provides accurate information and saves time and costs while promoting. From these problems, we designed an application "Up-Event" system that is useful to assist event organizers in selling ticket events. This system besides being based on website is also based on Android. In this system, the attendance feature of the event participant uses QR Code technology. In addition to reducing the use of too much paper and long queues during attendance, QR Code also guarantees the security of the event because the authenticity of tickets is used as a condition for entry into the event.
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Pringgodigdoyo, Prapatantio Teteg, and Adi Nurmahdi. "ANALYSIS OF PURCHASE DECISION MODEL TOWARDS AIRLINES TICKET BOOKING IN TRAVELOKA (MERCU BUANA UNIVERCITY CASE STUDY)." Indikator: Jurnal Ilmiah Manajemen dan Bisnis 6, no. 1 (January 13, 2022): 131. http://dx.doi.org/10.22441/indikator.v6i1.8344.
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Traveloka is an airline ticket purchase application that has the most visitors in Southeast Asia, but starting in the first quarter of 2019 they experienced a decline in the number of visitors. The decline in the number of visitors was the most contributed by application users from Indonesia. The decline in the number of visitors is a phenomenon that needs attention because it can potentially affect ticket sales through the application. there are several factors that influence the pattern of ticket purchases through online applications, including internet knowledge, service quality, prices, trust, understanding of risk, and user perceptions. The objectives in this study is to determine the effect of price, service quality, brand image on purchase decisions on the Traveloka application. The samples of this study are a 100 post graduate students of Mercu Buana University. The results of this study show that price does not have a positive and significant effect on brand image on the Traveloka application. Price, service quality and brand image have a positive and significant influence on purchase decisions on the Traveloka application. Traveloka companies are advised to increase their responsiveness in providing quality services so that they will be able to create a better brand image. Keywords: price, service quality, brand image, purchase decision, traveloka
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Trinh, Giang Tue. "The attendance at sporting events: A generalized theory and its implications." International Journal of Market Research 60, no. 3 (May 2018): 232–37. http://dx.doi.org/10.1177/1470785318774677.
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This article generalizes the well-known negative binomial distribution (NBD) theory to attendance behavior at sporting events. Using data from a large national survey across a range of sporting events in Australia, including Australian football, rugby league, soccer (outdoor), horse racing, motor sports, rugby union, cricket (outdoor), netball (indoor and outdoor), basketball (indoor and outdoor), harness racing, and dog racing, we show that the NBD is very robust in describing sporting event attendance behavior. This result has implications for sporting event marketing activities, such as which attendee segments should be targeted, how to increase ticket sales, as well as predicting future attendance behavior.
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Sul, Min-Sin, Hyun-Ju Choi, and Hye-Eun Kwak. "Strategies for Service Values and Customer Satisfaction in the Performing Arts Ticket Sales Companies." Korean Journal of Sports Science 26, no. 4 (August 31, 2017): 849–56. http://dx.doi.org/10.35159/kjss.2017.08.26.4.849.
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Emel'yanovich, Anzhelika, Alexander Udartsev, and Efim Kravchenko. "New Promotion Technologies and Business Management: the case of Airline Ticket Agencies." Bulletin of Kemerovo State University. Series: Political, Sociological and Economic sciences 2020, no. 1 (April 24, 2020): 94–102. http://dx.doi.org/10.21603/2500-3372-2020-5-1-94-102.
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The research objective was to study the effect of new technologies on service market using the case of airline ticket agencies. The study featured new marketing tools in the service sector and the effect of advanced technologies on the airline ticket market. Promotion instruments and methods are developing very fast. Nowadays, marketing relies on such concepts as cognitive marketing, cognitive technologies, behavioral marketing, SEO-promotion, and event-marketing. These approaches are different in nature but seek to satisfy and anticipate consumer expectations. Successful companies, e.g. Aeroflot and Sberbank, use effective combinations of these tools. A prompt adaptation to new technologies guarantees successful performance for small and medium-sized businesses. The research was based on such methods as observation, interview, scientific analysis, induction, and comparison. The empirical data were provided by the largest regional airline ticket agency. The authors used retrospective analysis of business documentation, interviewed the management, analyzed the client base, and conducted an express cost analysis. The research revealed both positive and negative consequences of digitalization. The airline ticket business proved to undergo serious changes during the digital transformation of the economy.
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Yao, Ming Hai, Xiao Ji Chen, and Lei Zuo. "Customer Arrival Event Processing on Computer Simulation for Discrete Event System." Applied Mechanics and Materials 513-517 (February 2014): 2133–36. http://dx.doi.org/10.4028/www.scientific.net/amm.513-517.2133.
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Discrete event systems are widely used in the production and life, it is difficult to use conventional differential equations, differential equations, and other models to describe, the theoretical analysis method is difficult to obtain analytical solutions, computer simulation techniques to solve these problems provides an effective means. Arrival event is a typical discrete system event; on arrival event handling is always one of the difficulties of computer simulation, in this paper, banking customer arrival system as an example to study. For banks queuing system, customers arrive to obey the parameter of Poisson distribution is, the probability mass function through the distribution curves and cumulative distribution function curves to study the distribution of customer arrival; construction of single-queue multi-server system of customer arrival event subroutine flow chart, and processing steps will be described. Content of this study, it is suitable for the developed area bank to adopt "number ticket machine" approach to service.
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Jaya Sakti, Reza Fauzi, Prima Widiyanto, and Primadi Candra Susanto. "SERVICE QUALITY AND CUSTOMER SATISFACTION INCREASING LOYALTY OF PASSENGERS RO-RO FERRY BAKAUHENI." Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) 1, no. 1 (May 4, 2021): 79–92. http://dx.doi.org/10.52909/jemeb.v1i1.21.
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This study uses a quantitative method with descriptive analysis, distributing questionnaires to passengers or users of the roro ship in Bakaheuni, Merak. This research was conducted with the objectives of the research being: To find out how the online ticket sales system is based, To find out the handling of delays on ro-ro ferries, To find out how to set up parking management at the wharf, To find out how to optimize the dock operation, To find out the process of managing the operating fleet. Result of this research the magnitude of the positive relationship of service quality and customer satisfaction with service passenger loyalty of 75.8%, while the rest is the relationship of other factors that are not analyzed in this model.
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Nguyen Van Hieu, Dang Thi Thanh Thuy, and Nguyen Hoang Nam. "Payment For Environmental Service: An Application in Tourism in Vietnam." SEAS (Sustainable Environment Agricultural Science) 4, no. 1 (April 26, 2020): 77–87. http://dx.doi.org/10.22225/seas.4.1.1691.77-87.
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Payment for Environment/Ecosystem Services (PES) is a market-based approach toward the dual goal of poverty alleviation and forest conservation. In Vietnam, PES has been nationwide applied to the forest environment, namely Payment for Forest Environmental Services (PFES). Nevertheless, the PFES application in forest-based tourism is very limited. To enhance policy implementation in practice, this study analyses a case study in Sapa town, Vietnam. We find that the overlapping revenue of service providers is a substantial issue holding back PFES applications in tourism. Accordingly, we recommend two potential payers for tourism-PFES, including accommodation companies and ticketing companies (based on the revenue from entrance tickets). We then suggest a PFES payment level of 1 percent of total revenue from ticket sales and room charges. Moreover, the study also provides some recommendations to ensure the fairness and transparency in PES application, as well as factual, reflect of the nature of PFES during implementation.
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Coleman, Marie. "The Irish Hospitals Sweepstake in the United States of America, 1930–39." Irish Historical Studies 35, no. 138 (November 2006): 220–37. http://dx.doi.org/10.1017/s0021121400004909.
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From its foundation in 1930 until the end of 1934 the Irish Hospitals Sweepstake sold the overwhelming majority of its tickets in Great Britain. Alarmed at the success of an enterprise that was illegal in its jurisdiction and that resulted in a considerable financial drain to the Irish Free State’s hospital service, the British government enacted a Betting and Lotteries Act in 1934 to curtail the sale of Irish sweepstake tickets there. The result was a substantial decline in British contributions to the sweepstake and in the overall income from ticket sales. The British action threatened the continued existence and success of the venture.
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Guo, Jingmei, and Chao Liu. "Time-Dependent Vehicle Routing of Free Pickup and Delivery Service in Flight Ticket Sales Companies Based on Carbon Emissions." Journal of Advanced Transportation 2017 (2017): 1–14. http://dx.doi.org/10.1155/2017/1918903.
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The time-dependent pollution-routing problem of free pickup and delivery of passengers to the airport service (TDFPDS) is an extension of the time-dependent pollution-routing problems, arising in flight ticket sales companies for the service of free pickup and delivery of airline passengers to the airport. The problem consists of routing a fleet of vehicles in order to deliver a set of customers to the airport considering the traffic congestion, time window constraints, and maximum ride time constraints. The cost function includes fuel consumption and driver costs. We provide an analytical characterization of the optimal solutions for a fixed route and propose a novel heuristic for a given route based on the analysis of the illustrative examples. The heuristic algorithm is embedded into a set-partitioning model to produce high-quality routing plans. Finally, using wide variety of random instances, we present results on the computational performance of the heuristic and also on the impact of the congestion and the maximum ride time constraints.
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I Made Sukarsa, I Nyoman Piarsa, and I Gede Bagus Premana Putra. "Application of MVP Architecture in Developing Android-Based Seminar Ticket Booking Applications." Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) 4, no. 3 (June 20, 2020): 513–20. http://dx.doi.org/10.29207/resti.v4i3.1396.
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The success of an event, especially a seminar cannot be separated from the success of the organizer to get participants. The scattered challenges faced by the seminar organizers are closely related to the ease and convenience of the procedures applied to order seminar tickets to prospective participants. So that the application of information and communication technology is needed by the organizer as a tool to provide convenience and comfort to prospective participants. Ticket reservations are generally done manually and still use tickets in printed. An application is needed to speed up and simplify the ticket booking process for prospective participants. To solve this problem, prospective seminar participants will use the seminar ticket booking application via a smartphone device. This application uses the RESTful API on the Laravel framework, as one of the implementations of web service. Security of data exchange between android devices and web services using Laravel Passport, as a token generator API. The architecture that is applied in the development of android applications is the MVP architecture (Model, View, Presenter). Using QR-codes on tickets and sending tickets via e-mail participants can also avoid the possibility of loss and damage to tickets obtained by participants.
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Nugroho, Rhesa Elian. "Pembuatan Sistem Informasi ”ETICK” (Event Registration and Ticketing) Menggunakan Framework Laravel." Indonesian Journal of Applied Informatics 3, no. 1 (July 8, 2019): 11. http://dx.doi.org/10.20961/ijai.v3i1.25794.
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<p>Penyelenggaraan sebuah event dari pengelola atau <em>event organizer</em> terkadang mengalami kendala dalam melakukan promosi dan mengumpulkan cukup banyak peserta disisi lain masyarakat juga perlu untuk mengetahui informasi lengkap mengenai event yang akan diselenggarakan. Untuk memenuhi kebutuhan tersebut maka perlu dirancang sebuah sistem informasi untuk mempermudah <em>event organizer</em> dan para peserta tersebut.</p><p>Tahap perancangan sistem ini meliputi pembuatan deskripsi <em>use case</em> diagram, <em>activity</em> diagram, <em>sequence</em> diagram, <em>class</em> diagram dan perancagan database. Implementasi dari sistem ini menggunakan Framework Laravel berbasis bahasa pemograman PHP.</p><p>Hasil dari penelitian ini telah dibuat aplikasi event registration and ticketing dengan fitur pengguna yang bertindak sebagai <em>event organizer</em> dalam aplikasi ini dapat melakukan unggah informasi dan promosi <em>event</em> yang akan diselenggarakan serta melakukan penjualan tiket elektronik. Sedangkan pengguna yang bertindak sebagai member dapat melakukan pembelian tiket pada aplikasi ini sehingga lebih mudah tanpa harus datang ke loket tiket.<em> </em></p><p>_____________________________________________________</p><p><em>Organizing an event from the event organizer sometimes constraints in doing promotions and amassed quite a number of participants on the other hand the community also need to know details of upcoming events is held. To fullfil this things it is necessary an information system designed to facilitate the event organizer and the participants.</em></p><p><em>This system design phase includes the creation of descriptions use case diagrams, activity diagrams, sequence diagrams, class diagrams and database designs. Implementation of this system using Laravel-based Framework PHP programming language. </em></p><p><em>Users who act as event organizer in this application can do post some information and promotional event which will be held as well as conducting electronic ticket sales. While users who act as members can purchase tickets on this application so much easier without having to come to the ticket counter.</em></p>
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Mikk, Tiina, and Karin Sein. "Digital Inheritance: Heirs’ Right to Claim Access to Online Accounts under Estonian Law." Juridica International 27 (September 30, 2018): 117–28. http://dx.doi.org/10.12697/ji.2018.27.12.
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As we have moved more and more of our life onto the Internet, issues of digital inheritance have become all the more topical. The article takes as its main research question whether an heir is entitled to claim access to digital assets of the deceased and to exercise rights arising therefrom. In practice, many providers of Internet-based services, all over the world, seem to be of the opinion that the answer is ‘no’. The article focuses on analysing the topic from the perspective of Estonia’s applicable inheritance and data protection law. Also, comparative law arguments drawn from consideration of German case law and legal literature are applied. The authors examine two examples of Estonian online services – an online ticket sales service and an e-invoice management portal – and conclude that Estonian law does not grant the respective service providers a right to deny heirs access to the accounts.
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Lee, Seungbum, Namkyung Oh, and Matthew Juravich. "Examination of Formal and Informal Relationships Between Service Provider and Client for Ticket Sales Outsourcing in the United States." Journal of Relationship Marketing 15, no. 1-2 (April 2, 2016): 62–80. http://dx.doi.org/10.1080/15332667.2016.1158047.
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Thoharoh, Shinta, and Faiz Albanna. "Analisis Pengaruh Pandemi COVID-19 terhadap Transportasi Udara pada Maskapai Susi Air." Jurnal Indonesia Sosial Sains 3, no. 3 (March 21, 2022): 428–42. http://dx.doi.org/10.36418/jiss.v3i3.552.
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During the COVID-19 pandemic, Susi Air as an airline service company experienced a decrease in the number of passenger flights and cargo flights. This study aims to determine the effect of COVID-19 on the number of passenger and cargo flights and the way Susi Air has stabilized the number of flights during the COVID-19 pandemic. The method in this study uses a combined method or mixed methods. This study uses two types of data, namely primary data in the form of observation data carried out directly by researchers in the field, and secondary data in the form of time series data on the number of passenger flights and cargo flights of Susi Air Airlines at Nusawiru Cijulang Airport and interview data conducted with two operational staff. Susi Air Airlines. The results of the study show that the COVID-19 pandemic affects the number of passenger flights with Susi Air Airlines with a significance value in the run test, which is 0.000, the COVID-19 pandemic affects the number of Susi Air cargo flights with a significance value in the t test, namely amounting to 0.000, as well as the way Susi Air has stabilized the number of flights during the COVID-19 pandemic, namely by utilizing Instagram social media as a promotional tool, conducting ticket sales cooperation through the Traveloka platform, establishing pioneering flight collaborations between Susi Air Airlines and the Provincial Government. , providing discounts on airline ticket prices, and providing Charter Medical Evacuation (Medevac Emergency Indonesia) services as one of its service products.
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Du, Ying, and Fuming Gu. "Application of Sports Industry Blockchain Technology under the Background of Big Data." Wireless Communications and Mobile Computing 2022 (April 13, 2022): 1–11. http://dx.doi.org/10.1155/2022/9655589.
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As an innovative technology, blockchain is leading a new round of technological and industrial changes in the world. The decentralization, immutability, and anonymity of blockchain technology have brought new growth momentum to the development of the sports industry. The purpose of this article is to solve the application of blockchain technology in the sports industry under the background of big data. Through the literature review method, survey method, experience summary method, comparative analysis method, and other research methods, proposed sports scenarios where blockchain can be applied, investigated people’s awareness of blockchain, and analyzed people’s demand for blockchain and worry. The research results show that the blockchain can be applied to sports lottery, sports equipment, event crowd funding, ticket sales, athlete training, physical testing, etc., and most people prefer the blockchain to be preferentially applied to sports lottery. People’s concerns about the blockchain are mainly reflected in privacy issues. Blockchain technology must solve privacy issues if it is to be widely used and recognized.
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Restrepo-Morales, Jorge Aníbal, Emerson Andrés Giraldo Betancur, and Juan Gabriel Vanegas López. "Customer Service Multichannel Model in a HCPS: A Discrete Simulation Case Study." Innovar 29, no. 72 (April 1, 2019): 89–102. http://dx.doi.org/10.15446/innovar.v29n72.77934.
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This paper evaluates the real capacity of the customer service system in a Health Care Service Provider (HCSP) in which users request a service using a multi-channel M/M/n queueing system with Poisson arrivals and exponential times. The assistance process shows that an individual who wants to request a diagnostic test must wait his/her turn in several cubicles. The aim of this paper is to develop a methodology that generates two-way results in improving not only HCSP performance, but also in implementing strategies that lead to better service perception. A discrete-event simulation model is presented to determine the times for processes and forecast the demand. The entire process in HCSP takes up to four hours, although, based on our results, waiting times could be 50% shorter by decreasing the number of operative tasks that physicians and nurses should perform and implementing an electronic ticket dispenser. Improving customer service is relevant for a HCSP organization. Therefore, our simulation process could be implemented in different scenarios in order to integrate results in planning and decision-making processes.
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Rebezova, M., N. Sulima, and R. Surinov. "Development Trends of Air Passenger Transport Services and Service Distribution Channels." Transport and Telecommunication Journal 13, no. 2 (January 1, 2012): 159–66. http://dx.doi.org/10.2478/v10244-012-0013-9.
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Development Trends of Air Passenger Transport Services and Service Distribution Channels Alongside their core service, i.e., passenger transportation, air carriers are nowadays providing numerous extra services, which are not directly related to transport. On the one hand, airlines are enlarging the scope of paid services provided on board an aircraft by, among other ways, splitting the air ticket fee and singling out the costs of such services as catering on board, checked-in luggage, airport check-in, etc. On the other hand, airline companies tend to provide mass services to their sales partners - ground transportation, car rental, insurance, hotel booking, etc. Provision of both the core and the extra services is closely connected with computerized reservation systems and the corresponding agent and customer access networks. These systems and networks form the basis of IT channels of service distribution. The present paper analyses the indicators and development trends of air transport services in combination with the development of service distribution channels and the information technologies lying at the basis of such channels. The paper also describes the structure and IT support of distribution channels. The authors have paid attention to the potential qualitative changes in the structure and possibilities of distribution of air passenger transportation services in view of the Next Generation Network (NGN) concept whose implementation has been started in the world.
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Fawaid, Fawaid. "Pembatalan Tiket Jasa Transportasi Kereta Api dan Perubahan Jadwal Penumpang Perspektif Hukum Ekonomi Syari’ah." Istidlal: Jurnal Ekonomi dan Hukum Islam 4, no. 1 (April 15, 2020): 1–12. http://dx.doi.org/10.35316/istidlal.v4i1.204.
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In conducting research, the authors use Islamic economic law research methods that adopt qualitative research methods including both primary data sources and secondary data, data collection techniques namely observation, interviews, documentation, data analysis techniques namely editing and organizing, checking the validity of data, and stages research stage. All this researchers use to find research results. The findings in this study are as follows: 1. In running a business as a transportation service provider, PT Kereta Api does not only focus on sales but also serves to cancel and change the schedules. 2. There are two kinds of cancellations, namely canceled buyers and canceled officers. 3. Cancellations and schedule changes are both manual and online. 4. Cancellation and schedule changes can be made as long as not exceeding the specified time limit. 5. In canceling and changing passengers' schedules, an administration fee of 25% of the ticket price is subject to administration.
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Sudarno, Sudarno. "PENJUALAN , PENDAPATAN DAN PAJAK PERTAMBAHAN NILAIPERUSAHAAN ANGKUTAN UDARA NIAGA BERJADWAL." Aviasi : Jurnal Ilmiah Kedirgantaraan 15, no. 1 (December 16, 2018): 23–33. http://dx.doi.org/10.52186/aviasi.v15i1.3.
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Revenue comprises turnover from transportation of passenger and cargo and this provision of other services, e.g engineering and maintenance,leasing and package holidaysThe treatment of passenger and cargo in external financial statements would generally appear to be consistent in industry,as a result this guideline cover both aspects of revenue without differentiating unless reference is made.The basic principal that revenue should be recognised when transportation or carriage provided is well established.This concept is the same whether revenue passenger and cargo.This treatment reflect the application of the accruals concept(accruals basis).The airlines in effect act as collectors on value added tax from sold of passenger ticket or air way bill and other service amounting to 10 %(ten percent) from face value.Treatment of accounting policy as follows;1.Income arisingfrom sales made where the sale coupon has been processed, but the flight is yet to take place and recorded in the accounting period as unearned revenue ,included in current liabilities2.If flight coupon has been flight to destination but have been not recorded in the account of ticket sold called unrecorded included in current asset,for value added tax purposes unrecorded can be changed to account receivables.3.Scheduled and charterrevenue from passengers and recorded in the accounting periode as income included in statement of income.4.All forms of cargo revenue derived from air freight and recorded in the accounting period as income included in statement of income
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Kiswantoro, Amin. "Penyaluran Alat Pencegahan dan Sosialisasi Protokoler Kesehatan untuk Pelayanan Kunjungan Wisatawan dalam Menghadapi New Normal Pasca Pandemi Covid-19." Jurnal Abdimas Pariwisata 1, no. 2 (May 21, 2021): 38–51. http://dx.doi.org/10.36276/jap.v1i2.17.
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Distribution of Prevention Tools and Dissemination of Health Protocol for Tourist Visit Services in New Normal Post Covid-19 Pandemic. Consideration from a public health perspective on covid-19 prevention and control for the tourism sector is needed as a recommended approach to be taken by the tourism sector. Community service activities are carried out by handing over some equipment to prevent the spread of covid-19 in welcoming new normal conditions at tourist destinations, which can be used by Pokdarwis members in serving tourists. Prevention equipment includes face shields that can be used by ticket sales officers, parking attendants, tour guides, hand sanitisers to maintain the cleanliness of every tourist who will enter the Klayar tourist destination, and cloth masks used by Pokdarwis members in providing services to tourists. Covid-19 pandemic has led to new behaviours in the community, which is much more concerned about hygiene, health, and safety factors, including for tourism destinations
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Soebbing, Brian P., and Nicholas M. Watanabe. "The Effect of Price Dispersion on Major League Baseball Team Attendance." Journal of Sport Management 28, no. 4 (July 2014): 433–46. http://dx.doi.org/10.1123/jsm.2013-0024.
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Price dispersion reflects ignorance in the marketplace in which different prices exist from the same or different sellers for a similar good. One of the sources of price dispersion is uncertain demand for a business’s good or service. Ticket markets are good opportunities to examine a firm’s pricing strategy under demand uncertainty, because professional sports teams have to price their tickets well in advance of the actual event and before actual demand is known. The purpose of the present research is to examine the relationship between price dispersion and regular season average attendance in Major League Baseball. Using a two-step generalized method of moments (GMM) model, the present research finds that an increase in price dispersion leads to a decrease in average attendance.
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Musadad, Musadad, Indria Angga Dianita, and Pradipta Dirgantara. "Hotel Interdepartmental Communication: A Case of F&B Service and Sales & Marketing at Mercure Bandung Nexa." TRJ Tourism Research Journal 5, no. 1 (April 15, 2021): 1. http://dx.doi.org/10.30647/trj.v5i1.97.
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This study sought to investigate the communication between the Food & Beverage Department and the Sales & Marketing Department at Mercure Bandung Nexa through the perspective of hotel interdepartmental communication. It was benefited from employing a qualitative method. The data collection was conducted through in-depth interviews with the managers of the two departments and field observations. The data collected was then analyzed and carried out through the elements of communication: people (sender and receiver), message, channel, noise, feedback, and effect. This study found that communication between the two departments goes well to keep the service excellent. Based on the analysis of the elements of communication, the only major obstacle is the sudden event that can disrupt the communication process. This result has brought discussion in the context of excellent service being delivered through the communication between the Food & Beverage Department and Sales & Marketing Department. However, this study is limited in the number of informants. More informants should be involved to gather more reliable and deeper data. After all, this study contributes to enriching the application of Interdepartmental Communication in organizations, especially in a hotel.
Keywords: Interdepartmental Communication, F&B Service, Sales & Marketing
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Aksu, Murat, and Ahmet Gürbüz. "Türkiye Hayvancılık Sektöründe e-Ticaret Engelleri / E-Commerce Barriers in Turkish Livestock Sector." Journal of History Culture and Art Research 7, no. 5 (December 31, 2018): 726. http://dx.doi.org/10.7596/taksad.v7i5.1764.
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<p><strong>Abstract</strong></p><p>Electronic commerce (e-commerce); computer, or a device that may be able to perform the same function, and products produced with the help of internet networks, advertising, sales, payment and after-sales service activities. However, the rate of use of e-commerce is not at expected levels for almost every sector and company. Livestock; the economic value of animals, the use of various forms of marketing and marketing. According to TUIK data, the number of bovine animals is approximately 16 million, the number of small ruminants is 45 million, and the number of poultry is 350 million for 2017 year. When you look at the size of the figures, it is a problem that the livestock sector does not spread even though it forms a market large enough for e-commerce.</p><p>The study was conducted to investigate the reasons for not using the e-commerce system of farmers engaged in animal husbandry in Tokat province and e-commerce hurdles were measured with 20 variables. The research was carried out on 310 animal owners in Tokat province, who voluntarily participated in the face-to-face survey. In the study, factor analysis was conducted to determine the groups of e-commerce hurdles. Whether e-commerce barriers differ according to demographic variables such as education level and number of animals is examined and results and suggestions are presented in the direction of the findings obtained.</p><p><strong>Öz</strong></p><p>Elektronik ticaret (e-ticaret); bilgisayar veya aynı işlevi görebilecek bir aygıt ve internet ağları yardımıyla üretilen ürünlerin tanıtılması ve reklamının yapılması, satılması, ödeme ve satış sonrası hizmet faaliyetleri olarak tanımlanabilir. Ancak hemen hemen her sektör ve işletme için avantaj oluşturacağı düşünülen e-ticaretin kullanım oranı beklenen seviyelerde değildir. Hayvancılık; ekonomik değeri olan hayvanların yetiştirilmesi, çeşitli şekillerde yararlanılması ve pazarlanması durumudur. TÜİK verilerine bakıldığında 2017 yılı için büyükbaş hayvan sayısı yaklaşık 16 milyon civarı, küçükbaş hayvan sayısı 45 milyon civarı, kümes hayvanı sayısı ise 350 milyon civarıdır. Rakamların büyüklüğüne bakıldığında hayvancılık sektörünün e-ticaret için yeterli büyüklükte bir pazar oluşturmasına rağmen yaygınlaşmaması bir sorunsaldır.</p><p>Çalışmada Tokat ilinde hayvancılıkla uğraşan çiftçilerin e-ticaret sistemini kullanmama sebepleri araştırılmış ve e-ticaret engelleri 20 değişken ile ölçülmüştür. Araştırma, yüz yüze anket yöntemiyle katılımı gönüllü olarak kabul eden, Tokat ilinde bulunan 310 hayvan sahibine yapılmıştır. Çalışmada e-ticaret engellerinin guruplarını saptamak için faktör analizi yapılmıştır. E-ticaret engellerinin eğitim durumu ve hayvan sayısı gibi demografik değişkenlere göre farklılaşıp farklılaşmadığına bakılmış ve elde edilen bulgular doğrultusunda sonuç ve öneriler sunulmuştur. </p>
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Safitri, Rika Henda, Bunga Aulia, and Riska Tharika. "PERAN SISTEM INFORMASI AKUNTANSI PADA UMKM DI WILAYAH SUMSEL (STUDI KASUS TRAVEL PO BHW)." Jurnal REKSA: Rekayasa Keuangan, Syariah dan Audit 6, no. 2 (August 30, 2019): 123. http://dx.doi.org/10.12928/j.reksa.v6i2.1466.
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This paper aims to analyze and improve the profitability of UMKM in the South Sumatra region. This paper takes samples from travel service UMKM in South Sumatra, namely PO Batang Hari Wisata. PO BHW Travel is one of the travel offices in Palembang, South Sumatra. This company has been serving trips with various routes. This research intends to provide a useful information system for businesses like PO BHW Travel.The type of data used in this study are primary and secondary data. Data collection techniques used in the form of secondary data obtained from trusted journals and articles, as well as from books and other references. Primary data obtained are from the results of field studies through observations about PO BHW Travel. Data obtained from several sources, by conducting interviews with PO BHW Travel owners and direct observation to the business location in the form of ticket sales counters.It is expected that with the existence of an accounting information system, this travel business can overcome problems in its operations, particularly in terms of recording and providing financial information.
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Schmidt, Karsten, Marian Graumann, and Joachim Bobrich. "Rapid Mapping for German Federal Authorities." Abstracts of the ICA 1 (July 15, 2019): 1–2. http://dx.doi.org/10.5194/ica-abs-1-322-2019.
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<p><strong>Abstract.</strong> The Federal Agency for Cartography and Geodesy (BKG) in Germany is a technical agency under the Federal Ministry of the Interior, Building and Community (BMI). The organization consists of three departments namely Geoinformation, Geodesy and a Business Operations/Support department. Each department has multiple units which carry out their own respective duty in their field of subject. Tasks related to providing and homogenizing spatial data are located inside the geoinformation department. The main focus lies here on uniting the data collected by the federal states to form different types of nationwide datasets. The geodesy department focusses on real time satellite navigation systems, very long baseline interferometry and geodetic reference systems.</p><p>A recent development in the federal authorities has been the demand for quick maps and spatial data to support fast decision making processes. The BKG has established a complete workflow which allows for rapid data processing and the distribution to the respective customers. It is split into six sub processes with several branching options, processing and backpropagation steps. This allows for a systematic approach to covering the customer’s demand for spatial data and for the internal production chain. The workflow is backed up by a project management system, a quality management system and a production management system each covered in a handbook specially prepared to ensure consistency along the workflow.</p><p>The workflow gets started by the customer posing their request either via the service center (SC) unit, via mail or phone or through the controlling institution as a decree or an executive order. The first contact is crucial as important information is being exchanged and a rough concept of the demand is shaped. Once the actual task has reached the BKG a ticket number and an internal processing identifier will be assigned by the SC and the resource manager (RM) respectively. These unique keys will be used for the communication with the customer and additionally utilized as a tool for the administrative actions being carried out in the background. This action involves querying the license status of the customer which in addition determines the maximum cost of the task and the authorization of the data being used. In parallel the task, now referred to as a ticket, is being implemented in the project management system. Certain additional information will be assigned to the ticket like the project manager (PM) and the project processor. Once this step has been completed the working directory for the ticket will be created by using a predefined folder structure. This structure is composed of a data, export, communications and documentation folder. Depending on the nature of the ticket various preconfigured templates are at hand and will be used to ensure uniformity of the final products. If needed further communication with the customer is carried out. Data research is the last step in this part of the workflow (see figure 1).</p><p>The processing of the actual data makes up most of the workflow regarding time. Aspects like a uniform styleguide and quality controls by colleagues are performed alongside the work progress. If any non comforming aspect is found, the feedback is given directly to the person in charge of the ticket while also being mirrored in the project management system. Once the product is ready for deployment, final communication with the customer is executed. Additional changes stated by the customer can be implemented whereby an extra iteration of the quality process will be necessary. The data deployment is either carried out as a print product, a DVD, an OGC service or via a download option (see figure 2).</p><p>The final steps of the workflow involve the report of delivery to the service center, the creation of the cost report and the closure of the ticket in the project management system. The cost report is created in a semi-automatic process from data stored in the project management system and combined with the material cost report. It is then send via e-mail to the service center which will carry out any necessary invoice collections. Furthermore the internal data folder structure is cleaned up and a screenshot is taken of the product to use it as a subsidiary product in the dedicated online gallery of created products. Finally the closing information is relayed to the service center and the ticket gets closed (see figure 3). This whole workflow can be executed within several hours, days or weeks, depending on the deadline imposed by the customer or the event. Actual rapid mapping activations are done by multiple people simultaneously working on different steps of the previously explained workflow. This allows for fast response times and the accomplishment of the activation in time.</p>
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Sari, Cici Mulya, Surya Darma Nasution, and Ronda Deli Sianturi. "Sistem Pendukung Keputusan Seleksi Pemilihan Ajang Service Ambassador Medan Menerapkan Metode VIKOR (Studi Kasus: Pt. Midi Utama Indonesia Tbk)." Jurnal Sistem Komputer dan Informatika (JSON) 1, no. 3 (May 20, 2020): 182. http://dx.doi.org/10.30865/json.v1i3.2093.
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The selection of the Service Ambassador event is a consistent manifestation of PT. Midi Utama Indonesia Tbk, so that the best service can be accepted by the community. Service Ambassador is one of the selection of employees precisely with the best cashier position. Improving customer service skills must be a priority every day for every business that wants to excel in today's competitive market. Moreover, every interaction with the customer, provides an opportunity for customers to spread the best service to other potential customers. Through the selection of the Medan Service Ambassador, PT Midi Utama Indonesia Tbk moved more aggressively to improve services. The method used in this decision support system is the VIKOR (Vise criterijumsko Kompromisno Rangiranje) method. This method ranks alternatives and determines the ideal compromise solution, so that this system can later benefit PT. Midi Utama Indonesia Tbk to get the title in determining the best Medan Ambassador service employees to be referred to the national level. From the selection results of the Service Ambassador event, PT. Midi Utama Indonesia Tbk, hopes that the best service is truly acceptable to the community and can increase the level of sales which is greatly improved which can be beneficial for PT. Midi Utama Indonesia Tbk
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Vakeel, Khadija Ali, K. Sivakumar, K. R. Jayasimha, and Shubhamoy Dey. "Service failures after online flash sales: role of deal proneness, attribution, and emotion." Journal of Service Management 29, no. 2 (March 12, 2018): 253–76. http://dx.doi.org/10.1108/josm-08-2017-0203.
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Purpose The purpose of this paper is to focus on failures in online flash sales (OFS) and to explore why consumers participate in an OFS even after experiencing service failure. It also examines the role of deal proneness, attribution, and emotions. Design/methodology/approach Using a mixed method approach to gain insights into this relatively unexplored phenomenon of OFS, this research uses netnography followed by a survey study. Findings The findings show that deal-prone customers tend to ignore service failures during OFS and re-participate in the future. In the context of OFS, failures attributed to internal locus of attribution (LOA) also have a negative effect on re-participation compared with failures attributed to external LOA. Furthermore, there is a three-way interaction among deal proneness, LOA, and past emotions. The results show that negative past emotions further exacerbate the impact of attribution on the link between deal proneness and re-participation. Originality/value In contrast with prior research, the paper shows that consumers participate even after service failure. The proposed difference is between customers who experience different LOA and past emotions offers insights into their behavior after service failure in a new context of an online/electronic commerce event – flash sales. This paper specifically explores the role of internal LOA and finds that it has a more negative impact than external LOA on re-participation.
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Dong, Gang, Jiafu Tang, Kin Keung Lai, and Yuan Kong. "An exact algorithm for vehicle routing and scheduling problem of free pickup and delivery service in flight ticket sales companies based on set-partitioning model." Journal of Intelligent Manufacturing 22, no. 5 (September 16, 2009): 789–99. http://dx.doi.org/10.1007/s10845-009-0311-9.
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Vaidya, Pranav Vilas, Janaki Meena M, and Syed Ibrahim Sp. "CLOUD-BASED DATA ANALYTICS FRAMEWORK FOR MOBILE APP EVENT ANALYSIS." Asian Journal of Pharmaceutical and Clinical Research 10, no. 13 (April 1, 2017): 207. http://dx.doi.org/10.22159/ajpcr.2017.v10s1.19639.
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Mobile analytics studies the behavior of end users of mobile applications and the mobile application itself. These mobile applications, being an important part of the various businesses products, need to be monitored and the usage patterns are to be analyzed. The data collected from these apps can help to drive important business strategies by identifying the usage patterns. Enriching the data with information available from other sources, like sales/service information, provides holistic view about the solution. Thus, here we aim at exploring some set of tools that give capabilities as event trailing with higher extraction of its linguistics. If the application is used worldwide, the data generated out of it is Big Data, which traditional systems cannot handle. We therefore propose a special framework for efficient data collection, storage and processing at Big Data scale on cloud platform.
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Yang, Sujin, and Sejin Ha. "Brand knowledge transfer via sponsorship in the financial services industry." Journal of Services Marketing 28, no. 6 (September 2, 2014): 452–59. http://dx.doi.org/10.1108/jsm-11-2013-0313.
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Purpose – The main aim of this study is to develop a framework of brand knowledge transfer through sponsorship for sponsors within an insurance industry in South Korea. To this end, this study explores: how pre-event brand knowledge and perceived sponsor–event fit contribute to post-event brand knowledge and if and how consumers’ attitudes toward insurance agents play a role as a moderator in the model. Brand knowledge is examined in terms of brand awareness and corporate image. Design/methodology/approach – Using a paper-and-pencil survey method, data were gathered from consumers (n = 330) who participated in a parenting education program in which an insurance company partnered with a baby food manufacturer in South Korea. Hypotheses were tested using structural equation modeling. Findings – The results confirm the occurrence of brand knowledge transfer for sponsors via sponsorship. Pre-event brand awareness and corporate image affect post-event brand awareness and corporate image, respectively, while perceived event–sponsor fit affects both attributes of post-event brand knowledge. Further, consumer attitude toward sales agents partially moderates brand knowledge transfer. Research limitations/implications – Because the data focused on a single segment of sponsorship events in the financial service industry in South Korea, the results must be carefully applied to other forms of sponsorship, industries and cultures. Practical implications – This study highlights the effectiveness of sponsorship in the financial services industry. By aligning sponsorship events with sponsors’ characteristics and managing their brand knowledge, companies can maximize brand knowledge transfer contributing to brand equity. Originality/value – This study identifies consumers’ pre-extant attitudes toward sales agents as a moderator that controls brand knowledge transfer, the pre-event and post-event corporate image relationship, specifically.
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Novianti, Deny, Anggi Oktaviani, Dahlia Sarkawi, Agus Priadi, and Dwi Bagus Surbakti. "DESIGN OF WEB-BASED INFORMATION SYSTEMS ON PT. STARVINDO ASIA UTAMA." Jurnal Riset Informatika 3, no. 3 (June 4, 2021): 259–66. http://dx.doi.org/10.34288/jri.v3i3.225.
Full textAbstract:
The information system is a system within an organization that meets the needs of data management, support the operation, managerial and strategic activities of an organization or agency and provide reports for a particular party to utilize the computer as a means to access the Internet network. To be able to manage data in the form of a database, it is necessary to develop a web-based information system. For that we need an information system that can facilitate the running of a sales transaction and as a promotional event, so that it is expected to increase sales at the company and compete with other companies. Public relations can be defined relations among the public, showed large public who must perform the connection, and because the public a lot, then indicate the number of relationships. PT. Starvindo Asia Utama only uses brochures as a promotional tool. The purpose of making this web program is to facilitate service sales transactions so that it is more economical, fast and easy without the need to be hindered by distance and time.
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Tatia Gurtskaia, Tatia Gurtskaia, and Karlo Gurtskaia Karlo Gurtskaia. "The Impact of the Pandemic on the Global Economy." PIRETC-Proceeding of The International Research Education & Training Centre 104, no. 1-2 (April 4, 2021): 230–41. http://dx.doi.org/10.36962/ecs104/1-2-230.
Full textAbstract:
The pandemic has caused huge damage around the world. To date, more than 100 million people have been infected, more than 2 million have died, bringing us to self-isolation and causing a halt to economic activity as countries have imposed strict travel restrictions to halt the spread of the virus. The economic losses caused by the pandemic, the biggest economic shock in decades. The economic losses caused by the COVID-19 pandemic are largely driven by falling demand, meaning that consumers can no longer buy the goods and services available in the global economy. This situation is clearly evident in such affected areas as tourism and the hotel sector. To stop the spread of the virus, countries have imposed travel restrictions, which means that many cannot purchase tickets for holidays or business meetings. Such a reduction in consumer demand leads to the loss of planned revenue for airlines, they have to reduce the cost of flights, reduce the number of expenses. Without government support, the airline will eventually have to cut staff to cut costs, too. Despite the difficult situation in which the world economy finds itself, there are reasons to avoid the worst-case scenario. From past crises, governments have come to the conclusion that a recession caused by falling demand can be overcome by public spending. Accordingly, the authorities of many countries are increasing the assistance of their citizens and the availability of enterprises to cash, which is necessary for the maintenance of personnel during the pandemic. In addition, as practice shows, some industries benefit even in the face of a pandemic, for example, online retail sales, whose profit in 2020 was $ 3.9 trillion, as well as retail sales of food, government and medical industries have some economic growth that provides compensation for losses. Keywords: Pandemic, COVID-19, World Economy, Globalization, Crisis.
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Huang, Guo Zhong, Yan Wang, Ying Chen, and Jing Wang. "Risk Assessment Model of Automobile Defect Based on Weibull." Advanced Materials Research 383-390 (November 2011): 7496–502. http://dx.doi.org/10.4028/www.scientific.net/amr.383-390.7496.
Full textAbstract:
This paper analyzed the automobile defects and its risk characteristics; the Event Tree Analysis (ETA) method was introduced to determine the risk flow route of automobile defects. According to the scattered of automobile, a risk forecast method based on the Weibull distribution is established. Based on the thousand vehicle breakdown number for risk probability forecast, propose a risk assessment model of automobile defect. The results indicate that on gathering actual failure data from after-sales service, the Weibull distribution model has a favorable applicability for forecasting risk possibility.
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Krisdayanti and Fryda Fatmayati. "Pengaruh Promosi di Media Sosial dan Harga Tiket Terhadap Minat Beli Pengguna Jasa Maskapai Citilink di Bandar Udara Internasional EL Tari Kupang." Jurnal Multidisiplin Madani 2, no. 4 (April 29, 2022): 1857–68. http://dx.doi.org/10.55927/mudima.v2i4.307.
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PT. Citilink is one of the airlines that applies the LCC concept. Flights that provide cheap ticket prices and minimalist flight services are called LCC. This LCC-based airline offers an increase in the use of flight services in Indonesia. In addition , rivalry is also increasing due to the emergence of many airlines that are included in the category of low cost carriers. An effort that is needed to be able to compete and increase Citilink's sales volume is a promotional strategy and prices that are in line with the purchasing power of the market share. This study intends to partially test the effect of promotion on buying interest, partially test the effect of price on buying interest, test the effect of promotion and price simultaneously on buying interest. This research uses quantitative research. Methods of data collection by distributing questionnaires and documentation. The population in this study are Citilink airline service users at El Tari Kupang International Airport. The sampling technique used by the researcher is a non-probability sampling technique and purposive sampling with 100 users of Citilink airline services.Furthermore, the data analysis used is multiple analysis, T-test, F-test, coefficient of determination with the SPSS 20The results of this study state that promotions do not affect the buying interest of Citilink airline service users, there is a price effect on Citilink airline service users' buying interest, promotions and prices simultaneously affect the buying interest of Citilink airline service users. Promotion and price factors have an effect of 74.2 on buying interest on Citilink airlines, and the remaining 25.8% are influenced by other factors or other variables that are not known or not included in this study.