Dissertations / Theses on the topic 'Emotional work'
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Forseth, Ulla. "BOUNDLESS WORK : Emotional Labour and Emotional Exhaustion in Interactive Service Work." Doctoral thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for sosiologi og statsvitenskap, 2001. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-5308.
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Stapleton, Clare Marie. "The Use of Emotions in Social Work Practice." Thesis, The University of Sydney, 2016. http://hdl.handle.net/2123/15807.
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This thesis explores the explicit and implicit use of emotions in social work practice and the ways in which social workers’ emotions interact with formal theory and practice to create knowledge for practice. It describes the practices of 10 expert social workers with extensive experience in working in relationship-oriented models. The social workers live and work in three Australian cities. The descriptions of their practices are drawn from indepth interviews with the social workers. Interpretative phenomenological analysis was used to guide the research inquiry. Findings from the study were interpreted using the social work practice theory of relationship-based social work and the sociological theories of the emotional self and emotional labour. The findings are presented in three chapters exploring four major themes: • Descriptions of social work practice, including participants’ understandings of the theoretical and practice frames that inform their work, and the credentialing of their expertise in social work practice. • Participants’ expressed views on the place of emotions in accountable and ethical social work practice, plus their descriptions of the ways they work with emotions in practice. • Participants’ understandings of their emotional self and its influence on the ways in which they implement their practice. • Participants’ descriptions of the characteristics of their emotional labour, including the ways their emotions and emotional self interact with theory and ethics to create the labour of social work practice. The study revisits a central concern in the social work literature — the place of emotions and tacit forms of knowledge in expert practice. It concludes, from a practitioner perspective, that emotions and emotive knowledge hold a central position in practice. The findings have implications for understanding what constitutes useful and necessary knowledge for practice, as well as suggesting new perspectives on the training and supervision of social workers on emotion and its use in practice. The findings suggest that an ability to work competently and intelligently with emotions, including making use of the knowledge gleaned from one’s own emotions in explicit and conscious ways, is part of expert social work practice.
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Becker, William J. "SHARED DISPLAY RULES AND EMOTIONAL LABOR IN WORK TEAMS." Diss., The University of Arizona, 2010. http://hdl.handle.net/10150/194198.
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Emotions are an important part of the workplace. Emotional labor describes the monitoring and management of one's emotions at work. Employees perform emotional labor in response to explicit and perceived display rules for emotional expressions in the workplace. While compliance with these rules is generally beneficial for the organization, it may be detrimental to employee well-being.This study proposes a process model of emotional labor that extends from display rules to job attitudes and behaviors. It is unique in that it investigates display rules and emotional labor at the group level of analysis. It also includes coworkers as well as customers as targets of emotional labor. Display rule commitment is proposed as an important moderator between emotional labor and important individual job attitudes and behaviors that may account for previously mixed findings in the literature.The hypotheses of this study received general support. Specifically, group level display rules and emotional labor were viable constructs that had important consequences for job outcomes. Display rule commitment was an important predictor of job attitudes and behaviors and moderated the relationship between group level surface acting and emotional exhaustion. In addition, group level emotional labor showed a significant effect on a number of important job outcomes. It also moderated the relationship between individual level emotional labor and job attitudes and behaviors. These findings provide several promising new insights and directions for emotional labor research.
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Strazdins, Lyndall, and lyndall strazdins@anu edu au. "Emotional Work: A Psychological View." The Australian National University. Faculty of Science, 2000. http://thesis.anu.edu.au./public/adt-ANU20010906.171501.
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At work and in the family, people do emotional work to meet other people's emotional needs, improve their wellbeing, and maintain social harmony. Emotional work is unique and skilled work - it involves handling emotions and social relationships and its product is the change of feeling in others. ¶
The thesis extends the work of Erickson and Wharton (1993, 1997) and England (1992, England & Farkas, 1986) by adding a psychological perspective. Emotional work is defined in terms of behaviours. Three dimensions, companionship, help and regulation, distinguish whether positive or negative emotions in other people are the target of emotional work. Companionship builds positive emotions, whereas help and regulation repairs and regulates negative emotions. ¶
Two studies, the Public Service Study (n=448) and the Health Care Study (n=261), sample different work and family role contexts (spouse, parent, kinkeeper and friendship, manager, workmate and service roles). The Integrative Emotional Work (IEW) Inventory was developed to assess emotional work in these roles. ¶
Emotional work is not just women's work. Younger people and those from ethnic minority backgrounds also do more emotional work. In contexts where it is not rewarded, emotional work is done by those with lower status. Emotional work is responsive and increases when other people are distressed. It is an aspect of the domestic division of labour, and influenced by workplace climate. Although personality is a factor, some determinants are modifiable. People do more emotional work when they have the skills, when it is saliently prescribed, and when it is rewarded and recognised. ¶
Emotional work is costly to those who do it and combines in its effects across work and family roles. When people do emotional work they 'catch' emotions from others (Hatfield, Cacioppo, & Rapson, 1994). Handling positive emotions in others improves wellbeing. However, handling negative emotions in others relates to a wide range of psychological health problems. These health costs are mitigated when emotional work is rewarded. Emotional work's devaluation sets in train social group differences in its performance, and confers both material (England & Folbre, 1999) and health disadvantages on those who do it.
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Jin, Myung. "Emotional labor in public service work." Tallahassee, Fla. : Florida State University, 2009. http://etd.lib.fsu.edu/theses/available/etd-11132009-103041/.
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Thesis (Ph. D.)--Florida State University, 2009.Advisors: Mary E. Guy and Ralph S. Brower, Florida State University, College of Social Sciences and Public Policy, School of Public Administration and Policy. Title and description from dissertation home page (viewed May 14, 2010). Document formatted into pages; contains ix, 105 pages. Includes bibliographical references.
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Meisiek, Stefan. "Beyond the emotional work event : social sharing of emotion in organizations." Doctoral thesis, Stockholm : Economic Research Institute, Stockholm School of Economics [Ekonomiska forskningsinstitutet vid Handelshögsk.] (EFI), 2003. http://www.hhs.se/efi/summary/628.htm.
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Smolen-Hetzel, Ann Caldwell. "Emotional Labor and Nursing Students: An Investigation of Nursing Students' Emotion Work." VCU Scholars Compass, 2006. http://scholarscompass.vcu.edu/etd/1179.
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This study examined emotional labor as a potential source of stress for nursing students, as nursing students' performance of emotional labor may impact their working lives in important ways. Participants were 107 undergraduate and graduate nursing students enrolled in a large southeastern university who completed the Discrete EmotionsEmotional Labor Scale (DEELS; Glomb & Tews, 20041, the Student Nurse Stress Index (SNSI; Jones & Johnston, 1999), the Job Descriptive Index (JDI; Balzer et al., 20001, and the Job in General (JIG; Balzer et al., 2000) scales. Two sub-samples of nursing students were identified, one of which held a registered nurse license (seasoned group; N = 54), and the other which had no previous clinical training in nursing (unseasoned group; N = 53). First, it was hypothesized that frequency of faking emotions and suppressingemotions would predict stress and satisfaction levels for the overall sample. A second hypothesis explored if seasoned nursing students engaged in higher frequencies of faking and suppression of emotion when performing clinical nursing work. Results indicated that frequency of faking emotion was negatively correlated with student nursing stress overall, and also nursing stress about interface worries. Hierarchical regression analyses revealed that faking emotion and suppression emotion while engaged in clinical nursing work were significant predictors of overall nursing student stress. In addition, faking and suppressing emotion were significant predictors of stress related to the balance of personal and professional life. However, use of emotional labor strategies did not predictstress related to personal problems, or satisfaction with either work or the job in general. Furthermore, no differences were found with regard to frequencies of faking and suppressing emotion when seasoned and unseasoned students were compared. Other findings included that clinical nursing experience was positively related to genuine expression of emotion. In addition, students reported both high levels of stress with school and high levels of satisfaction. Students suppressed emotion while engaged in clinical work more frequently than they faked emotion. Overall, results of the present study suggested a link between nursing student performance of emotional labor strategies and their stress levels.
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Hawker, Sheila Elizabeth. "Counselling as emotional labour." Thesis, University of Southampton, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.264690.
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Rhodes, Lisa M. "Thriving at work: A call center study." Franklin University / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=frank1553730147335996.
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Harris, Claire. "Exploring mental models of emotional experience at work." Thesis, University of Nottingham, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.251777.
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Permall, Charne Lee. "Emotional intelligence and work engagement of leaders in a financial services organisation undergoing change." Thesis, University of the Western Cape, 2011. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_9569_1320754375.
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Research (Sartain et al., 2006) indicates that engagement demands a more thoughtful way to address the everyday realities of organisational life. The current research endeavours to elucidate the relationship between emotional intelligence and work engagement amongst leaders in a financial service organisation undergoing change.
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Loeb, Carina. "Self-efficacy at work : Social, emotional, and cognitive dimensions." Doctoral thesis, Mälardalens högskola, Hälsa och välfärd, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-33083.
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Research has shown that self-efficacy is one of the most important personal resources in the work context. However, research on working life has mainly focused on a cognitive and task-oriented dimension of self-efficacy representing employees’ perceptions of their capacity to successfully complete work tasks. Thus, little is known about the influence that believing in one’s social and emotional competence could have. This thesis aims to expand previous theory regarding self-efficacy in the workplace by investigating social, emotional, and cognitive self-efficacy dimensions in relation to leadership, health, and well-being. The thesis rests on four empirical studies, all related to health and well-being, and including at least one self-efficacy dimension. Study I employed questionnaire data from 169 Swedish high school students. The other three studies were based on questionnaire data obtained during a three-year international health-promoting leadership research project. These participants were employees and leaders from 229 different teams in 12 organizations in Sweden and Germany representing a wide range of occupations. Study I supported the idea that emotional self-efficacy is an important antecedent to prosocial behaviour and also highlighted the value of differentiating between different dimensions of self-efficacy. Study II validated the new work-related Occupational Social and Emotional Self-efficacy Scales; and indicated that these dimensions are positively related to well-being. However, Study III showed that emotional exhaustion in followers crossed over to leaders when the leaders’ emotional self-efficacy was high. Study IV revealed that transformational leadership and social self-efficacy can be positive for team climate. The main theoretical contribution of this thesis is to expand previous theory regarding self-efficacy in the workplace by incorporating social, emotional, and cognitive dimensions. The main practical implication is that the new Occupational Social and Emotional Self-efficacy Scales can be used to promote health and well-being in the workplace through activities such as recruitment, staff development, and team-building. This thesis suggests that (a) training managers to exert transformational leadership behaviours may simultaneously promote team climate, and this process may be mediated by social self-efficacy, (b) it may be counterproductive to enhance leaders’ emotional abilities in a team of exhausted followers, since the result can be an exhausted leader rather than an exhilarated team, (c) interventions aimed at improving health and well-being should be specific to each work setting, and (d) a more holistic approach where the mutual influence between leaders and followers is considered may be beneficial for healthier work environments.
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Du, Preez Arenda. "Emotion work and well-being of human-resource employees within the chrome industry / A. du Preez." Thesis, North-West University, 2008. http://hdl.handle.net/10394/2637.
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Walters, Ryan L. "The Predictive Power of Machiavellianism, Emotional Manipulation, Agreeableness, and Emotional Intelligence on Counterproductive Work Behaviors." Wright State University / OhioLINK, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=wright1623081304072487.
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Visser, Christelle Alfrida. "Emotion work and well-being of secondary school educators / C.A. Visser." Thesis, North-West University, 2006. http://hdl.handle.net/10394/1337.
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Chamberlain, Lindsey. "The Effects Of Emotion Work On Burnout Components And Burnout's Effects On Workgroups." The Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=osu1229702053.
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Chu, Kay Hei-Lin. "The Effects of Emotional Labor on Employee Work Outcomes." Diss., Virginia Tech, 2002. http://hdl.handle.net/10919/28164.
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Emotional labor can be defined as the degree of manipulation of one¡¯s inner feelings or outward behavior to display the appropriate emotion in response to display rules or occupational norms. This study concerns the development of an emotional labor model for the hospitality industry that aims at identifying the antecedents and consequences of emotional labor. The study investigates the impact of individual characteristics on the way emotional labor is performed; it investigates the relationships among the different ways of enacting emotional labor and their consequences, and addresses the question of whether organizational characteristics and job characteristics have buffering effects on the perceived consequences of emotional labor, which are emotional exhaustion and job satisfaction.
This study involves the rigorous development of a 10 item scale, the Hospitality Emotional Labor Scale, to measure the emotional labor that employees perform. the results of the study conformed to a two-factor structure of emotional labor: emotive dissonance and emotive effort. these two dimensions tap three types of service-acting that employees perform: surface acting, deep acting, and genuine acting.
The scale was used to survey 285 hotel employees. Structural equation modeling (SEM) and moderated multiple regression (MMR) were employed to examine the proposed model, as well as to test the hypotheses. It was found that both surface acting (high emotive dissonance) and deep acting (emotive effort) associate positively with job satisfaction and negatively with emotional exhaustion. Genuine acting (low emotive dissonance) was found to associate positively with emotional exhaustion and negatively with job satisfaction. This study did not find strong relationships among the antecedents (affectivity and empathy) and emotional labor factors. Similarly, the proposed moderators (job autonomy and social support) were not found to moderate the relations between emotional labor and its consequences.
In sum, this study found that both deep acting and surface acting lead to positive work outcomes, but genuine acting leads to negative work outcomes. The results provide support for prior qualitative studies. Further, deep acting plays an important role in determining employees¡¯ work outcomes. Based on these significant research findings, detailed theoretical and practical implications were discussed.Ph. D.
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Herman, Carl R. "Development emotional intelligence for increased work engagement, organisational commitment, and satisfaction with work life." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80133.
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Thesis (MComm)--Stellenbosch University, 2013.ENGLISH ABSTRACT: Highly competitive organisations are aware that their competitive edge lies within their human capital. In order for such organisation to stay ahead investing in best practices regarding people management and development is of paramount importance. In recent times, work engagement has been empirically linked to many positive organisational outcomes (Bakker, Demerouti, & Verbeke, 2004; Salanova, Agut, & Peiro, 2005; Schaufeli, Taris, & Bakker, 2006a). However, research on practical organisational interventions, aimed at increasing work engagement, is scant. Engaged employees often experience positive emotions (Bakker & Demerouti, 2008). Happy people are more sensitive to opportunities at work, more outgoing and helpful to others, more confident when interacting with others and more optimistic when taking on challenges. According to Bakker, Schaufeli, Leiter, and Taris (2008) engagement not only stems from job resources, but from personal resources as well. Building on Fredrickson’s (2000) Broad and Build theory of positive emotions, it is argued in this study that Emotional Intelligence (EI) is a personal resource that has not been studied in relation to work engagement. EI refers to the capacity to effectively perceive, express, understand and manage emotions in a professional and effective manner at work (Palmer & Stough, 2001). EI regulation abilities (e.g. emotional management and control) help increase individuals’ coping and / or resilience when more positive affect is experienced, according to Fredrickson’s Broad and Build theory, and should therefore be a particularly important personal resource for the enhancement of work engagement. The development of EI has progressively been gaining positive momentum and various studies have provided empirical support to suggest that EI can be developed (Dulewicz & Higgs, 2004; Fletcher, Leadbetter, Curran, & O’Sullivan, 2009; Gardner, 2005; Gorgens-Ekermans, 2011; Nelis, Quoidbach, Mikolajczak, & Hansenne, 2009; Slaski & Cartwright, 2003). By using the Swinburne University Emotional Intelligence Test (SUEIT) theoretical framework, it is argued that by developing emotional recognition and regulation abilities, specifically that of emotional management, employees would be better able to manage their positive and negative emotions, thereby improving their positive psychological state at work, which should increase their level of engagement. It is furthermore argued that increased EI will also affect other positive organisational outcomes, such as organisational commitment and satisfaction with work life. To this end, an EI training intervention programme was implemented and evaluated within an international courier company based in Cape Town, South Africa. A controlled experimental design (two-group pre- and post-test design) was utilised for the research. The EI training programme was evaluated in terms of its effect on EI, work engagement, organisational commitment and satisfaction with work life. A second objective of the study was to investigate and replicate previous research on the interrelationships between the constructs in the study within a South African sample. The total sample consisted of 35 full time employees. Three assessments were conducted (one week before the start of the intervention, immediately after the completion of the training, and two and a half months thereafter) The findings of the study demonstrated limited empirical support for the notion that EI training could improve levels of EI. Although definite trends to suggest this were evident in the data, the results were not statistically significant. Empirical evidence further suggested partial and weak support for work engagement and satisfaction with work life levels increasing as a result of the intervention. Unfortunately no support for organisational commitment levels improving as a result of the training was found. In terms of exploring and replicating the interrelationships between the constructs in the study, favourable results were found. Significant positive relationships emerged between all the related constructs. The results, however, need to be interpreted in terms of the limitations that were identified for this study. The results suggest that more research is required in this domain.
AFRIKAANSE OPSOMMING: Hoogs kompeterende maatskappye is bewus daarvan dat hul vlak van mededingingheid grootliks opgesluit lê in hul menslike hulpbronne. Vir sulke organisasies om vooruitstrewend te wees, is die beleging in menseontwikkeling en bestuur van uiterste belang. Empiriese navorsing oor werknemerbetrokkenheid toon dat dit verband hou met baie positiewe organisatoriese uitkomste (Bakker, Demerouti, & Verbeke, 2004; Salanova, Agut, & Peiro, 2005; Schaufeli, Taris, & Bakker, 2006a). Navorsing oor praktiese organisatoriese intervensies om werknemersbetrokkenheid te verhoog, is egter skaars. Werknemers met hoë werknemerbetrokkenheid ervaar gereeld positiewe emosies (Bakker & Demerouti, 2008). Gelukkige werknemers is meer bewus van geleenthede, is meer sosiaal en hulpvaardig, meer selfversekerd in sosiale omstandighede, en meer optimisties wanneer hulle gekonfronteer word met uitdagings. Volgens Bakker, Schaufeli, Leiter, en Taris (2008) spruit werknemersbetrokkenheid nie net voort uit werksbronne nie, maar ook vanuit persoonlike hulpbronne. Na aanleiding van Fredrickson se (2000) “Broaden and Build” teorie oor positiewe emosies word daar in hierdie studie geargumenteer dat Emosionele Intelligensie (EI) ‘n persoonlike hulpbron is, wat nog nie in verwantskap met werknemersbetrokkenheid bestudeer is nie. EI verwys na die kapasiteit om emosies binne die werkskonteks te kan herken, verstaan en bestuur op ʼn professionele en effektiewe wyse (Palmer & Stough, 2001). EI reguleringsvaardighede (bv. emosionele bestuur en beheer) bevorder individue se hanteringsvaardighede en veerkragtigheid wanneer meer positiewe emosies ervaar word. Volgens Fredrickson se “Broaden and build” teorie behoort dit dus ʼn belangrike persoonlike hulpbron te wees wat tot verhoogde werknemersbetrokkenheid kan lei. Positiewe voortuitgang in studies oor die ontwikkeling van EI bestaan tans en verskeie studies het tot dusver wetenskaplike steun verskaf vir die verwagting dat EI ontwikkel kan word (Dulewicz & Higgs, 2004; Fletcher, Leadbetter, Curran, & O’Sullivan, 2009; Gardner. 2005; Gorgens- Ekermans, 2011; Nelis, Quoidbach, Mikolajczak, & Hansenne, 2009; Slaski & Cartwright, 2003). Deur gebruik te maak van die Swinburne Universiteit Emosionele Intelligensie toets (die SUEIT) se teoretiese raamwerk, word daar geargumenteer dat die bevordering van emosionele herkennings- en reguleringsvermoë, spesifiek emosionele bestuur, werknemers se vermoë om hulle eie positiewe en negatiewe emosies te bestuur, behoort te verbeter. Dit sou ʼn verbeterde positiewe sielkundige toestand by die werk tot gevolg kan hê, wat tot verhoogde werknemersbetrokkenheid kan lei. Daar word ook aangevoer that verhoogde EI ook ander positiewe organisatoriese uitkomste, soos organisatoriese toewyding en satisfaksie met werkslewe, positief sal affekteer. Gevolglik is 'n EI opleidingsprogram geïmplementeer en geëvalueer in ‘n internasionale afleweringsmaatskappy wat gebaseer is in Kaapstad, Suid Afrika. ‘n Beheerde eksperimentele ontwerp (twee-groep voor- en natoetsontwerp) is gebruik in hierdie navorsing. Die EI opleidingsprogram is geëvalueer in terme van die effek op die EI, werknemerbetrokkenheid, organisatoriese toewyding en satisfaksie met werkslewe. ’n Tweede doel stelling van die studie was ook om die verwantskappe tussen die konstrukte te ondersoek en vorige navorsing in die verband binne ʼn Suid-Afrikaanse steekproef te reproduseer. Die totale steekproef het bestaan uit 35 permanent aangestelde werknemers. Drie assesserings het plaasgevind (een week voor die aanvang van die intervensie, direk na die afhandeling van die opleiding, en twee en ‘n half maande daarna). Die bevindinge van die studie het beperkte empiriese bewyse verskaf vir die aanname dat EI opleiding wel EI vlakke kan bevorder. Alhoewel daar duidelike tendense was wat dit suggereer in die data, was die resultate nie statistiese beduidend nie. Die empiriese bewyse het verder slegs gedeeltelike en swak ondersteuning verskaf vir die aanname dat werknemerbetrokkenheid en satisfaksie met werkslewe verbeter het as gevolg van blootstelling aan die intervensie. Geen bewyse dat organisatoriese toewydingsvlakke verbeter het as gevolg van blootstelling aan die intervensie, is gevind nie. Gunstige resultate aangaande die verwagte verwantskappe tussen die konstrukte in die studie is gevind. Positiewe, betekenisvolle verwantskappe tussen al die konstrukte word gerapporteer. Die resultate van die studie behoort binne die konteks van die beperkinge wat vir hierdie studie geïdentifiseer is, interpreteer te word. Die resultate toon dat meer navorsing in hierdie domein benodig word.
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Dal, Santo Letizia. "The nurse-patient emotional interaction in quality of work life: the role of empathie and emotional dissonance." Doctoral thesis, Universite Libre de Bruxelles, 2012. https://dipot.ulb.ac.be/dspace/bitstream/2013/301828/4/TESI_VF.pdf.
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« .Les émotions sont une partie intégrante et inséparable de la vie organisationnelle de tous les jours. Depuis les moments d’anéantissement ou de joie, de peine ou de peur, jusqu’à la sensation permanente d’insatisfaction ou d’emprisonnement, l’expérience au travail est saturée de sentiments. » (Ashforth & Humphrey, 1995, p.97). Certaines professions sont particulièrement exigeantes sur le plan émotionnel, par exemple les professions d’aide (Mann, 2005). Notre recherche a pour objectif d’analyser les exigences émotionnelles de la profession d’infirmières. En particulier, il s’agit de considérer la relation émotionnelle avec les patients comme un aspect essentiel de la charge de travail :devoir gérer et personnaliser les interactions et les communications, en vue de mettre en œuvre la compréhension interpersonnelle nécessaire. De manière à explorer cette fonction professionnelle, nous utiliserons le concept de « travail émotionnel », proposé par Hochschild en 1983. L’hypothèse centrale de son étude considère que le travail émotionnel consiste en l’effort, la planification et le contrôle exigé pour exprimer les émotions désirées par l’organisation durant les transactions (Morris & Feldman, 1996). Il demande au travailleur de supprimer l’expression de certaines émotions ou au contraire d’exprimer des émotions non ressenties afin que les émotions exprimées soient en accord avec les règles émotionnelles propres à l’institution. Les émotions au travail ont un caractère ambivalent. Ces résultats mixtes suggèrent de ne pas se focaliser sur les émotions négatives ou positives, mais plutôt de se concentrer sur le comment les infirmiers peuvent réguler leurs émotions pendant les interactions avec les patients. On a choisi comme indicateurs du travail émotionnel deux états personnels différents: l’empathie (Eisenberg, 2002, 2004 – Bonino et al. 2003) et la dissonance émotionnelle (Zapf, 2002), qui peuvent être utilisées par les infirmiers dans la relation avec leurs patients. Le concept d'empathie désigne la capacité à comprendre les états affectifs d'autrui et la capacité à partager les émotions avec autrui. L’empathie présente un attribut plutôt cognitif. Cette précision est importante pour différencier l’empathie de la sympathie :quand les infirmiers montrent de l’empathie, ils sont capables de se dégager des émotions du patient, préservant leur propre espace personnel sans perdre de vue leur rôle et leurs responsabilités professionnelles. Utiliser l’empathie dans les relations avec les patients va s’avérer avantageux pour les infirmiers parce que l’empathie permet d’instaurer un rapport authentique, établissant un juste milieu entre compassion et retrait (Hojat, 2007). La dissonance émotionnelle surgit quand un employé doit montrer une émotion qu’il ne ressent pas sincèrement dans une situation particulière :soit le sujet ne ressent rien quand on attend de lui qu’il ressente un sentiment précis, soit au contraire la règle émotionnelle lui impose de supprimer une émotion non désirée (par ex la colère). La dissonance émotionnelle a été considérée depuis le début des recherches comme le cœur du problème du travail émotionnel. Elle peut amener le travailleur à se sentir hypocrite, menteur, et à long terme elle peut entraîner une aliénation de ses propres émotions, une perte d’estime de soi et de la dépression (Zapf, 2002). Cette contribution vise à vérifier le rôle de l’empathie et de la dissonance émotionnelle sur la qualité de vie au travail (satisfaction au travail, l’engagement et les comportements de citoyenneté) dans le nursing. Un questionnaire a été complété par 222 infirmier(e)s, travaillant dans différents hôpitaux d’une région du Nord de l’Italie. L’échelle d’empathie a été soumise à une analyse factorielle confirmatoire, en utilisant le logiciel EQS. Les résultats montrent que la solution à deux facteurs présente des indices d’ajustement corrects. (RMSEA = 0.108 CFI = 0.829 GFI = 0.874 AGFI = 0.821). Cette analyse factorielle confirme les deux composantes de l’empathie telle que définie par Hojat (2007). La composante cognitive consiste en la prise de perspective et donc en la capacité de comprendre le point de vue de l’autre. La composante affective définit la compassion. Les résultats de l’étude 1 (modèle 1) confirment que :l’empathie a une forte composante cognitive. L’analyse factorielle souligne que le facteur dominant est la prise de perspective (perspective taking; Hojat, 2009) et donc la capacité de comprendre le point de vue de l’autre. De plus les analyses montrent que la prise de perspective explique le work engagement, les comportements de citoyenneté et la satisfaction professionnelle. On peut penser que la compréhension empathique génère un feedback dynamique où tant l’infirmier que le patient jouent un rôle actif et satisfaisant. Ces résultats confirment que l’empathie peut être une ressource émotionnelle utile tant pour les infirmiers que pour les structures de santé. La plupart des études se sont concentrées sur les effets nuisibles de la dissonance sur la santé des employés. Actuellement, les études tendent à considérer la dissonance émotionnelle comme un état psychologique (Pugh, 2011), qui a des liens avec la dissonance cognitive (Festinger, 1973). Ces études soulignent que la dissonance n’est pas négative en soi, mais l’est seulement dans certaines conditions. La plupart des études se sont concentrées sur les effets nuisibles de la dissonance sur la santé des employés. Actuellement, les études tendent à considérer la dissonance émotionnelle comme un état psychologique (Pugh, 2011), qui a des liens avec la dissonance cognitive (Festinger, 1973). Ces études soulignent que la dissonance n’est pas négative en soi, mais l’est seulement dans certaines conditions.Le cadre théorique du paradigme de l’Effort-Justification (Harman-Jones & Mills, 1999), a suscité l’hypothèse que la dissonance émotionnelle peut être modérée à différents niveaux. Les résultats confirment que les effets nuisibles de la dissonance peuvent être réduits. On pose l’hypothèse que l’engagement affectif protège de la sensation d’aliénation, causée de la dissonance émotionnnelle, en fournissant un sens d’appartenance et d’affiliation.On pose l’hypothèse que la signification accordée au travail réduit les effets nuisibles de la dissonance émotionnelle, parce que l’individu peut mieux accepter se sentir menteur et hypocrite s’il y a une motivation et une raison. L’absence d’effet de modération entre empathie et dissonance émotionnelle a des implications pour les études futures: par exemple de vérifier si empathie et dissonance émotionnelle sont des stratégies de régulation des émotions totalement différentes.Doctorat en Sciences psychologiques et de l'éducation
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Sjöström, Jennie, and Therése Carlsson. "Kommer erfarenheten alltid med åldern? : En studie om SJ anställdas emotionella arbete." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-5725.
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Tidigare forskning har fokuserat på emotionellt arbete i form av bland annat "surface och deep acting", emotionell dissonans och kundinteraktioner. Denna studie ämnade besvara frågeställningen: Har ålder respektive yrkeserfarenhet samband med en SJ AB anställds grad av emotionellt arbete i kundkontakter? Urvalet bestod av 65 anställda från ett flertal SJ Resebutiker i Sverige. Resultat visade att äldre anställda och anställda med längre yrkeserfarenhet hade ett starkare samband med krav och välmående på arbetet. Detta visar att det alltså är de som klarar emotionellt arbete bättre. I denna studie hade rollagerande en stor betydelse för de anställda. En kvalitativ studie skulle eventuellt kunna ge ett annorlunda och mer komplext resultat mot vad denna kvantitativa studie gjort.
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Knight, Charlotte. "Soft skills for hard work : an exploration of the efficacy of the emotional literacy of practitioners working within the National Offender Management Service (NOMS) with high risk offenders." Thesis, De Montfort University, 2012. http://hdl.handle.net/2086/9890.
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This study seeks to explore ways in which the emotional content of probation intervention with offenders is central to practitioner/offender relationships, but constitutes a discourse that has been largely silenced within an organisation that favours a business orientated model. Questions addressed within this thesis relate to how practitioners understand, regulate and work with emotion; how the organisational 'silence' on the subject is maintained and reinforced; the costs of this silencing and how practitioners endeavour to surmount it in their daily working practices. The term 'emotional literacy' (Killick 2006) captures the phenomenon of 'emotion work' or the 'soft skills' that many practitioners use in pursuit of the 'hard work' of assessing, managing and enabling change in offenders. It is a qualitative study which has used a thematic analysis to explore the concept of emotional literacy in probation practice. The study is informed by a theoretically eclectic approach and uses Layder's theories of social domain (Layder 2006), and of interpersonal control (Layder 2004), as frameworks for analysis. Findings from the research demonstrate that the practice of emotional literacy is significantly affected by organisational and contextual constraints. The tensions inherent for practitioners in holding emotionally conflicting and ambivalent positions in their practice with offenders are illustrated. There is evidence that practitioners predominantly exercise interpersonal emotional control through benign means. However, some concerns were highlighted by respondents of the risk of more collusive, manipulative or even repressive means of interpersonal control being deployed. It is argued that in the absence of training and support in the area of emotions and emotion management, most of this 'underground' emotional work is subjective, idiosyncratic, undervalued and largely unnoticed by the organisation. It is further argued, that the silencing of the discourse imposes a burden on workers, providing them with few opportunities to explore the implications of their emotions in practice, and limiting the effectiveness of the organisation in enabling offenders to change. The research also reveals some gender implications. An argument is developed for the explicit building of emotional resources within the organisation to sustain the development, enhancement and support of emotional literacy in the workforce, and for an increased profile to be afforded these 'soft skills' in policy debates.
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Botma, Nadia. "Emotion experience, emotional intelligence and well-being in South Africa / Nadia Botma." Thesis, North-West University, 2009. http://hdl.handle.net/10394/4340.
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Barger, Patricia B. "TOWARDS EXPLAINING EMOTIONAL LABOR: THE ROLE OF EMOTIONAL DISCREPANCIES." Connect to this title online, 2006. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=bgsu1161882333.
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Bailey, Cara. "Developing emotional intelligence around death and dying in emergency work." Thesis, University of Nottingham, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.503154.
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Olsson, Eva. "Emotioner i Arbete : En studie av vårdarbetares upplevelser av arbetsmiljö och arbetsvillkor." Doctoral thesis, Karlstad University, Faculty of Social and Life Sciences, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1421.
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Abstract
The aim of this work is to understand, from a perspective of sociology of emotions, how employees within the health care sector experience their working environment and the conditions. By analysing how these experiences shape the interviewees’ perceptions of the quality of their working environment, the dissertation also seeks to arrive at an understanding of what the contributing factors are for their choice to either remain in or leave the organizations in which they are employed.
This study has been conducted as a qualitative interview study. Vocational categories represented in the study are doctors, nurses, assistant nurses, midwives, and physical therapists.
The analysis has employed an abductive approach, in which empirical sensitivity, interpretation, and theory are combined. The interpretative and empirical focus, and the theory used concentrate largely on emotions, and the resulting analysis is, thusly, a contribution within the sociology of emotions.
The empirical analysis is organized in three chapters, describing and analysing three main areas: dissatisfaction with public organisations, social embeddedness, and emotional labour.
In terms of results the dissertation demonstrates that workplaces undergoing repeated changes without strong support from the staff are experienced as bad, while workplaces where the employees feel affirmed and competent are experienced as good. However, it is not working environment and conditions alone that are meaningful for the interviewees, but so is the balance between work and private life, as well as the balance between social relations in and outside of the workplace.
In addition, the emotional culture in workplaces and among colleagues is of crucial importance for the interviewees’ perceptions of their work. It is suggested that this pertains to the fact that health care work constitutes a specific type of emotional labour which, in the dissertation, is described as harbouring work. Hence, more than a matter of working environment and conditions, the interviewees’ experiences depend more upon factors such as the degree of embeddedness in social relationships, the emotional climate in the workplace, and the possibility to form a buffer culture. Moreover, it is these factors that underpin how and why employees choose to remain in or leave their workplaces.
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Hunter, Billie. "Emotion work in midwifery : an ethnographic study of the emotional work undertaken by a sample of student and qualified midwives in Wales." Thesis, Swansea University, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.588081.
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Concerns have been expressed regarding low morale and problems with recruitment and retention in UK midwifery. Evidence suggests that integrated midwifery practice may exacerbate these difficulties and impact on the emotional aspects of work. This thesis explored how a range of midwives experienced emotion at work. focusing on sources of emotion and how emotions were managed. The study was conducted in three phases, with the data obtained informing and complementing each other. A multi-method ethnographic approach was utilised, using focus groups, interviews and observations. In Phase One, focus groups were conducted with student midwives on both eighteen month and three year programmes (n = 27). Themes generated were then explored further with qualified midwives in Phase Two (n = 11) and Phase Three (n = 29). Qualified midwives represented a broad range of clinical locations, length of clinical experience and occupational status. Thematic data analysis indicates that community and hospital environments present midwives with fundamentally different work settings that have diverse values and perspectives. The result is two primary occupational identities and ideologies, which are in conflict. Hospital midwifery is dominated by meeting service needs, via a universalistic and medicalised approach to care; the ideology is, by necessity, 'with institution'. Community-based midwifery is more able to provide an individualised, natural model of childbirth reflecting a 'with woman' ideology. This ideology is officially supported, professionally and academically. However, there is no clear match between ideology and context, and this impacts on occupational identity. Managing these conflicting ideologies requires emotion work. Emotion work strategies, learned during socialisation, reflected 'affectively neutral' or 'affectively aware' approaches. A theoretical framework is proposed, which identifies interrelationships between context, occupational identity, occupational ideology and emotion management. The dilemmas created by conflicting occupational ideologies need to be understood in order for low morale in midwifery to be addressed
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Monaghan, Diane M. "Emotional Labor in Customer Service Work: The Perceived Difficulty and Dispositional Antecedents." University of Akron / OhioLINK, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=akron1153785194.
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Rampling, Martina. "Emotionsarbete som professionell praktik : Advokaten som klientens guide genom brottmålsprocessen." Thesis, Stockholms universitet, Sociologiska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-123437.
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Defense lawyers are portrayed as performing non-emotional work and their education does not train them for the social dimensions of handling clients and present in court. Despite this general picture of the legal profession, studies show that the work performed by lawyers comprises comprehensive emotion work. This study is based on ten semi-structured interviews and complementary observations of court hearings with criminal defense lawyers with variation in sex, age and work experiences. The main findings show that lawyers submit to the legal emotional regime characterized by a distance to emotions in court, but that the preparation for such a presentation requires substantial emotion work with the client before and after the court hearing. Client contact can be seen as a guided tour through the legal process undertaken by the lawyer with a focus on three aspects: (1) to dampen distress, (2) to prepare, produce and represent the client's expressions of emotion in court, and (3) to turn the everyday narrative of the event into legal codes, and vice versa. Empathy stands out an important tool in the emotion work performed by lawyers. Furthermore, the performance of objectivity is constructed socially through emotion work via the concept of professionalism.Emotioner i domstol
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Roman, Christopher W. "Using a Model of Emotional Self-Efficacy in Predicting Work Outcomes." Thesis, Alliant International University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10744906.
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Organizations are increasingly examining the potential benefits of integrating insights concerning emotional intelligence (EI) into their employee training and development programs to enhance their mission. Petrides’s EI model of trait emotional self-efficacy (ESE) has been defined as a constellation of emotion-related self-perceptions and dispositions assessed through self-report. This study explored the relationship between the four factors of Petrides’s ESE model (well-being, self-control, emotionality, and sociability) and the well-researched work outcomes of job satisfaction, counter-productive work behavior, and turnover intent. Based on existing research, the study controlled for age, gender, job tenure, and social desirability. The study relied on an archival data set drawn from a similar pilot study, and included a sample population (N = 157) of certified nurse assistants and registered nurses, selected both out of convenience and because this population is known for its affect-laden work. The study employed a 239-item survey. ESE was measured using the TEIQue long form, and psychological instruments were used to measure outcomes. Confirmatory factor analysis found a lack of fit for the four-factor model, and a new, two-factor model was found using an exploratory factor analysis. The first factor, comprised mostly of the facets well-being and self-control, was named emotional constitution. The second factor, comprised mostly of emotionality and sociability, was named emotional awareness. Data analysis included four-step hierarchical regression models to assess unique variance in each of the three outcome variables using emotional awareness and emotional constitution as predictors. Results showed that emotional awareness predicts nurse job satisfaction (β = .21, p < .05), and emotional constitution negatively predicts both nurse CWB (β = –.49,p < .01) and turnover intent (β = –.31,p < .05). No difference between groups (RNs and CNAs) on these factor dynamics was found. Implications of this study are discussed.
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Tsang, Kwok-kuen, and 曾國權. "A qualitative study of Hong Kong teachers' emotional experiences at work." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2014. http://hdl.handle.net/10722/206670.
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In recent years, many teachers in Hong Kong are reported as dissatisfied, stressful, and burnt out. The literature has suggested the negative emotions affect both teachers’ well-being and teaching quality. Therefore, it is necessary to investigate the phenomenon of teachers’ emotional experiences at work in Hong Kong. Since a large number of teachers in Hong Kong are found to be unhappy, their emotional experiences can be regarded as a social issue more so than a psychological one. Thus, this research studies teachers’ emotional experiences from sociological perspective.
In order to have an in-depth understanding about Hong Kong teachers’ emotional experiences, this study interviewed 21 Hong Kong secondary school teachers who were selected by maximum variation sampling and snowball sampling, investigated the documents of the informants’ schools, and analyzed the education policy documents and the Hong Kong educational news which were published between 1980 and 2011. The findings show that all the informants were committed to making a difference in students’ lives as their major teaching purpose. When there was a mismatch between how they perceived their work and what in actual the teaching purpose was, they would feel negatively; otherwise, they would feel positively. The study also finds that positive student-matters were the source of teachers’ positive emotions because the positive student-matters signified the informants that they successfully made a difference in students’ lives. On the other hand, workload, especially the administrative or what the informants called “non-instructional work”, tended to signify to the informants that they spent a lot of time on work that was unhelpful in making a difference. Therefore, the teachers were dissatisfied with heavy workload not only because the workload gave them no leisure, but because they perceived their work as purposeless and unworthy.
However, when this study took a closer look at the “non-instructional work”, it found that most of the “non-instructional work” suggested by the informants were “instructional” or had “instructional” values in nature. The phenomenon was a result of the power relation between school administrators and teachers which was embedded in and structured by career stage, school administration, and education reforms. Under this relation, the power of school administrators overpowered the teachers in school when it came to the decision-making process. In other words, the teachers often were unable to access the “instructional” values behind their work, school policies and measures decided by the administrators. Under this situation, they might find it difficult to make a difference in students’ lives by doing their work, resulting in a negative self-concept. Therefore, they were inclined to experience negative emotions at work.
Nevertheless, it is noted that different groups of teachers enjoyed different levels of power in the power relation. For example, the late-career teachers tended to have more power because they were the members of school administrators, but the early- and mid-career teachers were more powerless because most of them were front-line classroom teachers excluded from many school decision-making processes. In addition, some school administrative practices might favour the overpowering relation, but some school administrative practices might not. Accordingly, Hong Kong teachers’ emotional experiences should be differentiated across different groups of teachers, although they generally feel negatively at work.
According to the findings, this study gives different recommendations to school administrators, the government, and teacher education to improve Hong Kong teachers’ emotional experiences at work.published_or_final_version
Education
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Doctor of Philosophy
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Tohemer, Mohammad. "The Association between Emotional Intelligence and Work Engagement in Frontline Nursing." Thesis, Capella University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13807083.
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The purpose of this study was to assess the relationship between emotional intelligence and work engagement in the context of frontline nurses in acute care settings. The relationship between age, gender, years of experience, educational attainment, and specialization was investigated in relation to frontline nurses’ emotional intelligence and work engagement. This quantitative nonexperimental study was conceptualized to bridge a knowledge gap regarding the extent to which emotional intelligence and demographic factors are associated with work engagement in nursing. This study was based on theories concerning emotional intelligence and work engagement constructs. Participants included 142 frontline nurses working in an acute care setting within the United States. All data were gathered quantitatively using an online survey. The survey instrument included a compilation of two measurement scales (the Assessing Emotions Scale [AES] and the Utrecht Work Engagement Scale [UWES]) and a demographic questionnaire. The data analysis procedures included one-way analysis of variance, Spearman’s rho correlations, independent t-tests, and multiple regression analysis. The results of the study revealed that there is no statistically significant correlation between age, gender, years of experience, educational attainment, and specialty with emotional intelligence. Moreover, the findings revealed that there was a statistically significant positive correlation between emotional intelligence and age with work engagement level among frontline nursing. There was no statistically significant correlation found between gender, years of experience, educational attainment, and specialty with work engagement. The study results provide a pathway for researchers to better understand nurse emotional intelligence and work engagement in relation to demographic variables.
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Bergström, Kamilla. "Job satisfaction and emotional work tasks : dentists in Sweden and Denmark." Licentiate thesis, Malmö högskola, Odontologiska fakulteten (OD), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-7754.
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Avhandlingen består av två studier som utgår från projektet ”Det goda arbetet”. Det överordnade syftet med projektet Det Goda Arbetet var att använda tandvård som ett exempel på ett arbete där relationerna med patienterna utgör arbetets kärna. Denna typ av arbete (även kallat människovårdande arbete) har speciella psykosociala arbetsmiljövillkor och känslomässiga krav som måste tas hänsyn till vid organisering av arbetet. Syftet med den första studien var att beskriva bakgrunden och utvecklingen av frågeformuläret ’Svenska och Danska tandläkares uppfattning av ’Det Goda Arbetet’ och att skapa ett mått för generell arbetstillfredsställelse, applicerat på fyra organisatoriska miljöer. Syftet med den andra studien var att introducera konceptet emotionellt arbete i tandvård genom att ge en teoretisk överblick av de emotionella aspekterna av arbetet, villkoren under vilka arbetet utförs och de potentiella effekterna på tandläkarnas välbefinnande. I kappan har kompletterande resultat från projektet Det Goda Arbetet inkluderats i syfte att ge en empirisk illustration av hur tandläkare upplever de emotionella faktorer som relaterar till patient-interaktionen och deras arbetsglädje. Data från 1226 danska och svenska verksamma tandläkare samlades in i November 2008 med en svarsprocent på 68 %. Ett additivt index skapades för att mäta generell arbetstillfredsställelse, och resultaten visade statistiska skillnader i tandläkarnas uppfattning mellan de olika organisatoriska miljöerna (Svenska offentliga/privata och Danska offentliga/privata). De danska offentliga tandläkarna hade den högsta graden av generell arbetstillfredsställelse medan de svenska offentliga hade den lägsta graden. En möjlig förklaring till detta kan vara att danska offentliga tandläkare skiljer sig från de andra tre grupperna i karakteristika vad gäller både tandläkare och patienter. Den låga graden av generell arbetstillfredsställelse hos de offentliga svenska tandläkarna kan möjligtvis vara en effekt av New Public Management-tänkande i sättet att organisera tandvård. Tilläggsresultaten visade att de svenska offentliga tandläkarna hade mycket mindre energi till sina privatliv i jämförelse med de andra tre grupperna och bara hälften av dem förväntade sig att fortsätta arbeta som nu fram till pensionen. Att arbeta med eller på människor handlar mycket om att skapa goda interaktioner och relationer mellan vårdgivaren och patienten. Goda patientrelationer kan vara ett primärt- och/eller sekundärt mål för att göra andra saker, som t.ex. den kliniska behandlingen, lättare. För många vårdgivare är relationerna med patienterna en arena där de kan leva ut sin potential som människor och kan upplevas som en bestående inre glädje av arbetet, kallat eudaimonia. I patientrelationen utför tandläkaren emotionellt arbete som ett sätt att intervenera med patienten för att vägleda denne i en bestämd riktning. Tandläkare har uttalade emotionella arbetsuppgifter i sina interaktioner med patienterna, emellertid har dessa emotionella aspekter av arbetet hitintills varit ett försummat forskningsområde inom odontologin. De emotionella arbetsuppgifterna är betingade eftersom att tandläkarens incitament inte är endimensionella och därför kräver de en hel del emotionell flexibilitet, uppmärksamhet och reflektion av tandläkaren. Påverkan från marknadskrafter och managerialism på de professionella värdena inom tandvård kan av tandläkaren uppfattas som motstridande och utmana villkoren för emotionellt arbete och tandläkarnas välbefinnande. Denna forskning syftar till att starka och uppmuntra olika nivåer av tandvård till att ytterligare undersöka, förstå och stötta dynamiken i de emotionella aspekterna av arbetet för att skapa en hållbar arbetsmiljö där värden och logik kan uppfattas som kompatibla med tandvårdens professionella värden.The thesis consists of two papers which are based on a research project called ‘Good Work’. The overall aim of the Good Work project was to use dentistry as an example of work which has close relations with patients at its core. This kind of work (also called human service work) has special psycho-social work environment considerations and emotional requirements, which need to be considered when organizing work. The aims of the first study were to describe the background and development of the questionnaire ‘Swedish and Danish Dentists’ Perceptions of Good Work’ and to create a measure of overall job satisfaction, applying the measure in four organizational settings. The aim of the second study was to introduce the concept of emotion work in dentistry by giving a theoretical overview of the emotional aspects of work, the conditions under which it is performed and the potential effects on the dentist’s wellbeing. Additional results from the Good Work project have been included in the thesis with the purpose of giving an empirical illustration of how dentists experience the emotional factors related to patient interaction and their job satisfaction. Data from 1226 Danish and Swedish practising dentists was collected in November 2008, with a 68% response rate. An additive index was created to measure overall job satisfaction showing statistical difference in the dentists’ experience according to affiliation (Swedish public/private, Danish public/private). The Danish public dentists had the highest degree of overall job satisfaction and the Swedish public dentists had the lowest. A reason for this difference might be that Danish public dentistry differs from the other three groups in the characteristics of both dentists and patients. However, the lower job satisfaction for the Swedish public dentists could be an effect of New Public Management thinking in organizing dentistry. The additional results showed that Swedish public dentists had substantially less energy left for their private lives compared with the other three groups and only half of them expected to continue working as they do now until retirement. Working directly with or on people is very much about creating good interactions and relations between the health professional and the patient. Good patient relations can be a primary aim and/or a secondary aim, to make other things, e.g. the clinical treatment, easier. To many health professionals their relations with the patients is an arena in which to activate their human potentials and can be experienced as a lasting intrinsic joy from work, called eudaimonia. In the relation with the patient the dentist performs emotion work as an intervention toolkit to direct the patient in a specific direction. Dentists have extensive emotional work tasks in their patient interactions, however this emotional part of dentists’ work is, so far, a neglected research area of odontology. The emotion work tasks are conditioned because the dentists’ incentives are not one-dimensional and require a great deal of emotional flexibility, attentiveness and reflection by the dentist. The influence of the market and managerialism on the professional values of dentistry may challenge the conditions for these tasks in the patient interaction and the wellbeing of the dentist if they are experienced as contradictory. This research aims to encourage and empower different levels of dentistry to further investigate, understand and support the dynamics of the emotional aspects of work with the aim to constitute a sustainable work environment where values and logics can be experienced as compatible with professional values.
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Emery, Bethany. "Emotional Storytelling Choreography—A Look Into The Work of Mia Michaels." VCU Scholars Compass, 2011. http://scholarscompass.vcu.edu/etd/2534.
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One of the top television reality shows today is So You Think You Can Dance? This show showcases many talents of top choreographers, including Ms. Mia Michaels. But what makes her stand out from the other choreographers in her field? With this thesis I explore why I believe Mia Michaels to be the best emotional storytelling choreographer of the twenty-first century. Analyzing examples from the show, four from Michaels and four from other choreographers and using a movement scoring method, I find why her work stands out. I will also explain how Michaels got her start in choreography, her philosophy and creative process along with why story is even important in dance. By learning more about how her uses personal vulnerability and emotional struggles in storylines that connect to a larger community in her choreographed movement, other choreographers can use her tools to further their own individual work.
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Galovan, Adam Michael. "Emotional Intimacy, Coparenting, and Family Work: A Latent Class Growth Analysis." BYU ScholarsArchive, 2010. https://scholarsarchive.byu.edu/etd/2547.
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From a family systems theoretical view, this paper uses both variable-oriented and person-oriented research approaches to examine parental marriage as a dynamic, interdependent system, and extends the literature by examining parental marriage across a 15 year time span. Employing latent growth curve analysis of 490 mother-father dyads from the NICHD Study of Early Child Care and Youth Development, this study considers multiple aspects of the relationship husbands and wives have together as spouses (emotional intimacy), parents (ideas about discipline and a child-centered vs. adult-centered orientation to childrearing), coparents (agreement regarding parenting beliefs and discipline), and household managers (agreement on the division of household and childcare tasks), exploring these associations from one month post-partum to when the child is 15 years old. Second, using latent class growth analysis, this study explores how these factors come together in different relationship classes to form distinct typologies of change for these stably partnered parents. In general mothers and fathers show similar trends in emotional intimacy over time—with decline during the early years after child birth followed by a modest increase through first grade and then relative stabilization until age 15. They also report similar levels of authoritative discipline strategies and adult-centered parenting beliefs. On average mothers are responsible for approximately twice the amount of family work than are fathers. The latent class growth analysis revealed four distinct classes. The most significant differences between classes were in level of emotional intimacy and family work responsibility. Balancing of the instrumental and relational aspects of family life is posited as an explanation of between class differences.
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Beyneveldt, Tanya. "Emotion work and well-being of human resource personnel in a mining industry / T. Beyneveldt." Thesis, North-West University, 2009. http://hdl.handle.net/10394/3625.
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Human Resource personnel as part of their daily jobs provide a service to other employees within a mining industry. These service workers may experience dissonance between their actual feelings and the feelings they are expected to display. For these service workers to be more engaged at work, emotional intelligence and social support is vital. If these factors are not in place, their well-being may be in jeopardy.
The objective of this research was to determine the relationship between Emotion Work, Emotional Intelligence, Well-being and Social Support of service workers in a human resource field within a mining industry. A cross-sectional survey design was used. The study population (n = 229) consisted of human resource personnel in the Limpopo and North West Province. The Greek Emotional Intelligence Scale (GEIS), Frankfurt Emotion Work Scales, Utrecht Work Engagement Scale, Oldenburg Burnout Inventory and Social Support Scale, as well as a biographical questionnaire, were used as measuring instruments. Cronbach alpha coefficients, factor analysis, inter-item correlation coefficients, Pearson product moment correlation coefficient and stepwise multiple regression analysis were used to analyse the data.
An analysis of the data indicated that correlations between the following constructs are statistically and practically significant. The results show that Positive Display is statistically and positively practically significantly related (medium effect) to Interaction Control. Caring/Empathy is positively practically significantly related to Positive Display (medium effect). Furthermore the Control of Emotions (medium effect) and Emotion Management (large effect) are both positively practically significantly related to Caring/Empathy. Emotional Resilience however is negatively practically significantly related to Caring and Empathy (medium effect). Emotion Expression Recognition is positively practically significantly related to Control of Emotion (medium effect). However, both Exhaustion (medium effect) and Emotional Resilience (medium effect) are negatively practically significantly related to Control of Emotions. Engagement is positively practically significant (medium effect) to Emotion Management. Emotion Resilience (medium effect) positively correlates with Exhaustion while Engagement (medium effect) negatively correlates with Exhaustion. Engagement positively practically correlates with Resilience (medium effect). Social Support of both supervisor and co-workers positively relates to engagement to a medium effect.
Principal component analysis performed on the GEIS resulted in a four-factor solution. The first factor was Caring and Empathy, which includes the willingness of an individual to help other people and understand others' feelings. The second factor was Control of Emotion, which is the ability of the individual to control and regulate emotions within themselves and others. Emotion Expression/Recognition, which is the ability of the individual to express and recognise his or her own emotional reactions, was the third factor, and the fourth was Emotion Management, which is the ability of an individual to process emotional information with regard to perception, assimilation, understanding and management of emotions. All four factors correlate with that of the GEIS originally developed by Tsaousis (2007) and accounted for 31% of the total variance in emotional intelligence.
A Multiple Regression Analysis with Exhaustion as dependent variable was carried out. The results show that Emotion Work factors accounted for 2% of the total variance and Emotional Intelligence factors for 12% of the total variance. More specifically it seems that the lack of Caring and Empathy and Emotion Management predicted Exhaustion in this regard. However, when Emotional Intelligence factors were entered into the model, an increase of 10% variance was shown of the variance explained in Exhaustion. Emotion Work, Emotional Intelligence and Social Support predicted 14% of the variance explained in the level of Exhaustion by participants.
A Multiple Regression analysis with Emotional Resilience as dependent variable was carried out. The results show that Emotion Work factors accounted for 6% of the total variance. More specifically; it seems that Dissonance predicted the level of Emotional Resilience. When Emotional Intelligence factors were entered into the model, an increase of 15% was shown. Caring and Empathy and Control of Emotions predicted Emotional Intelligence the best. Lastly, when Social Support factors were entered into the regression analysis, the variance explained showed an increase of 5%. Support of Family and Others predicted Emotional Resilience the best. In total, Emotion Work, Emotional Intelligence and Social Support factors explained 20% of the variance in Emotional Resilience.
A Multiple Regression Analysis with Engagement as dependent variable with Emotion Work factors, Emotional Intelligence factors and Social Support as predictors of Engagement was done. Entry of Emotion Work factors at the first step of the regression analysis did not produce a statistically significant model and only accounted for 1% of the variance. However, when Emotional Intelligence factors were entered in the second step of the analysis, it accounted for approximately 7% of the variance. More specifically, it seems that Caring and Empathy predicted Engagement. When Social Support factors were entered into the third step of the analysis, an increase of 27% was found. All the Social Support factors (Social Support of Family and Others, Supervisors and Co-workers) accounted for 27% of the variance explained in Engagement. Emotion Work, Emotional Intelligence and Social Support predicted 33% of the total variance explained in the level of Engagement.
Limitations within the study were identified, and recommendations were made for human resource personnel in a mining industry, as well as for future research.Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2009.
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Yugo, Jennifer Ellen. "Role of Calling in Emotional Labor." Bowling Green State University / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1245355061.
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Saluan, Christina M. "Motives for Managing Emotions at Work." University of Akron / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=akron1247491725.
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Savolainen, Sari. "Att arbeta med social och emotionell träning i skolan : To work with social and emotional training in school." Thesis, Mälardalen University, Department of Caring and Public Health Sciences, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-294.
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Syftet med uppsatsen är att belysa SET (social och emotionell träning), dess metod och hur den används i undervisningssammanhang och vad den enligt grundaren ger för resultat. Undersökningen utfördes på två olika grundskolor. Metoden för undersökningen blev intervjuer med två grundskolelärare, samt en biträdande rektor. Dessutom gjordes en textanalys av läromedlet Livsviktigt, samt en intervju med författaren. Resultatet som kom fram i intervjuerna och textanalysen, samt litteraturdelen visade att social och emotionell kompetens behövs i skolan. SET-metoden lyfter fram det viktiga värdegrundsarbetet som skolan strävar efter, det demokratiska samhället och alla människors lika värde. Det viktiga med undervisningen är kontinuitet, delaktighet, genomtänkt dialog och reflektion. För att det skall fungera i skolan krävs att det är integrerad med resten av skolarbetet, att ledningen stöttar lärarna, att alla strävar åt samma håll och att förhållningssättet genomsyrar hela verksamheten. Det kan finnas visst motstånd i lärarkåren, men i stort är de positiva. Stödet från ledningen är en förutsättning för att SET skall kunna bedrivas.
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Saad, Karene. "Emotionally Smart Makes You More Motivated: Associations between Emotional Intelligence, Motivation, and Work Outcomes in Police Source Handlers." Thèse, Université d'Ottawa / University of Ottawa, 2011. http://hdl.handle.net/10393/20107.
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Emotional intelligence and self-determined motivation have been independently identified as important personal variables that are liable to foster optimal work functioning. However, the relationship between these two variables has never been assessed. Furthermore, research has also provided evidence that supervisor support, a social variable, is considered to be a significant source of influence on self-determined behaviour regulation. Thus the primary objective of the project was to jointly assess emotional intelligence and supervisor support as antecedents of self-determined work motivation; secondly, to assess the associations of self-determined work motivation on work outcome variables and psychological welfare; and thirdly, to examine the association between emotional intelligence and psychological well-being on 512 police source handlers. Specifically, it was proposed that emotional intelligence would be positively associated to self-determined work motivation and would display a unique association with work motivation, once the variance from supervisor support has been controlled for. It was further proposed that self-determined work motivation would, in turn, be positively associated with positive work outcomes; specifically, job satisfaction, job performance, future work intentions, and psychological well-being. Lastly, it was hypothesized that emotional intelligence would be positively associated to psychological well-being. Data was analyzed using structural equations modeling. Results revealed that emotional intelligence and supervisor support were both uniquely associated with work motivation. Together, these two variables explained a high proportion of the variance of work motivation. Work motivation, in turn, was positively associated with job satisfaction, job performance, future work intention, and psychological well-being. Emotional intelligence and psychological well-being were also positively associated. Overall, the findings of this thesis provide a basis for future research aimed at determining the causal relationship between emotional intelligence and self-determined motivation. It is further suggested that findings gleaned from this study can provide a better understanding of how certain interpersonal behaviours can impact specific work outcomes, which can provide researchers and practitioners with information to improve individual and organizational outcomes of interest.
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Yao-Juntunen, L. (Lusi). "A job filled with emotions:a narrative study on the emotional dimensions and related emotional intelligence in class teachers’ work." Master's thesis, University of Oulu, 2019. http://urn.fi/URN:NBN:fi:oulu-201901121050.
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This master’s thesis attempts to empirically examine the connection between emotional intelligence and the teaching profession. There has been a growing amount of quantitative or mixed methods research demonstrating the solid interrelation between teachers’ emotional intelligence and teaching profession. However, the concern of teachers’ emotional intelligence and its corresponding actions requires more empirical researches. Thus, the focus of this narrative research lies on finding out how three Finnish class teachers describe the role of emotions and the emotional experiences in their work. Teachers’ stories are analyzed from the perspective of emotional intelligence. The theoretical framework of this thesis is based on Goleman’s theory of emotional intelligence, and the justification of applying Goleman’s theory is made along with other influential theory constructs. Furthermore, this thesis aims to explore how the emotional dimensions in teachers’ work can be seen in light of emotional intelligence particularly in terms of Goleman’s EI construct.
Methodologically, this master’s thesis applies the principles of narrative inquiry. The data has been collected by interviewing three class teachers with varied teaching experiences. The teachers also work in different classroom contexts – a regular Finnish mainstream classroom, an international school classroom and a preparatory classroom. This master’s thesis applies the holistic-content reading approach in data analysis process; each interview is analyzed individually. By using this method, the analysis results provide a two-dimensional finding for each interview. The first dimension offers an overview or general impression of each teacher’s emotional experience related to work. The second-dimension reveals more specific themes related to emotional dimensions in teachers’ work from the perspective of emotional intelligence.
The findings of the thesis suggest that the class teachers describe the emotional dimensions in their work in a similar way, although emphasizing different emotional aspects. These teachers display their acknowledgement of the critical role of emotions through their living experience and reflections. They recognize the urge for teachers to acquire the set of substantial skills which are embedded in Goleman’s emotional intelligence theory: self-awareness, self-regulation, empathy, motivation and social skills. Furthermore, the findings of this empirical thesis reveal that teachers’ working environment is an emotional place. The teaching job is argued to be an emotional labor which is far beyond simply delivering a lesson. Related to the importance of emotions in teachers’ work, teacher wellbeing as another major theme emerges from the findings. Therefore, this master’s thesis aims to raise awareness of the significance of emotions in teachers’ work and shred lights on both pre-service and in-service teachers’ need of developing emotional intelligence as teaching proficiency. Nevertheless, promoting teacher wellbeing in the profession should also be essential and prevalent.
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Rawn, Marjorie O. "A study of gender differences in the emotional response to infertility counseling." DigitalCommons@Robert W. Woodruff Library, Atlanta University Center, 1997. http://digitalcommons.auctr.edu/dissertations/2657.
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This research examines gender differences in response to counseling for issues related to infertility. A couple seeking counseling for infertility-related issues was given a letter of introduction, a demographic survey along with a pretest at the onset of their first appointment and a post-test after two sessions with their counselor. Both the pre and post-tests were the same, the WALMYR Indices of Marital Satisfaction, Self-Esteem and Clinical Stress.
The support group for infertile couples was led by a local infertility counselor who used an eclectic/experiential therapeutic approach. Therapists using this methodology function as an educator and a facilitator in addressing problems and issues with an orientation that combines behavioral, interpersonal, effectual and cognitive perspectives. The objective is to assist couples struggling with infertility in processing their feelings via mutual support from others experiencing similar difficulties.
The comparison between the husband and wife’s scores on marital satisfaction, self-esteem, and level of stress revealed the wife’s scores on levels of stress and marital satisfaction did have a marked improvement after the counseling intervention, though her self-esteem score dropped markedly after the counseling. Her husband had little to no improvement in the three areas, with stress as the area with some improvement.
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Joubert, Sonja. "Emotion work and well-being of client service workers within small and medium enterprises / Sonja Joubert." Thesis, North-West University, 2008. http://hdl.handle.net/10394/1822.
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Frontline client service workers are central to the service elements of any small and medium enterprise. People who have much customer or client contact are seen to be subject to stronger emotional display rules. These display rules may result in compromising the psychological and/or physical health of workers, because they often lead to a disturbing dissonance between felt emotions and the emotions one must exhibit. It is, therefore, of vital importance for service workers to exhibit Emotional Intelligence, which will enable them to manage both their own emotions and their interactions with other people. Their inability to do so may result in stress as well as physical and emotional exhaustion, also known as Burnout.
The objective of this research was to determine the relationship between Emotion Work, Emotional Intelligence, Well-being and Social Support of client service workers within small and medium enterprises, A cross-sectional survey design was used. An availability sample was taken from small and medium enterprises employing client service workers in the Mpumalanga Province (N = 145). The Greek Emotional Intelligence Scale (GEIS), Frankfurt Emotion Work Scales (FEWS), Utrecht Work Engagement Scale (UWES), Oldenburg Burnout Inventory (OLBI) and Social Support Scale, as well as a biographical questionnaire were used as measuring instruments. Cronbach alpha coefficients, factor analysis, inter-item correlation coefficients, Pearson product moment correlation coefficients, stepwise multiple regression analysis, and Multivariate analysis of variance (MANOVA) were used to analyse the data.
Principal component analysis resulted in a one-factor solution for Engagement labelled Work Engagement, and a two factor solution for Burnout namely: Disengagement and Emotional Exhaustion. Regarding Social Support, a three factor model was extracted namely; Social Support - Co-worker, Social Support -Supervisor and Social Support - Family. A three factor model was extracted for Emotion Work namely: Emotional Dissonance, Display of Client Care and Extent of Client Interaction. A four-factor solution was extracted for Emotional Intelligence namely: Emotional Expression/Recognition, Use of Emotions to Facilitate Thinking, Control of Emotion as well as Caring and Empathy.
An analysis of the data indicated that all of the correlations between the different constructs mentioned below are statistically and practically significant, Disengagement was positively related to Emotional Exhaustion and negatively related to Emotional Expression/Recognition, Emotion Use to Facilitate Thinking and Work Engagement. Emotional Exhaustion was positively related to Emotional Dissonance and negatively related to Emotional Expression/Recognition. Emotional Dissonance was positively related to Display of Client Care, while Display of Client Care was positively related to Extent of Client Interaction, as well as Caring and Empathy. Emotional Expression/Recognition was positively related to both Emotion Use to Facilitate Thinking and Work Engagement. Emotion Control was positively related to Emotion Use to Facilitate Thinking, while it in turn was positively related to Work Engagement. Finally, Social Support from Co-workers was positively related to Social Support from Supervisors and Family, and Social Support from Supervisors was positively related to Social Support from Family.
A multiple regression analysis indicated that Emotion Work, Social Support and Emotional Intelligence predicted 29% of the variance in Work Engagement, 30% of the variance explained in Disengagement and 37% of the variance in Emotional Exhaustion.
A multivariate analysis of variance (MANOVA) which was used to determine differences between the departmental, age, race, qualification, language and gender groups with regard to Emotion Work, Emotional Intelligence, Well-being and Burnout, indicated no statistical significant differences (p < 0,05).
The results indicated a correlation between Emotional Intelligence, Emotion Work and Well-being factors. Emotional Intelligence factors predicted Work Engagement and Emotion Work predicted Emotional Exhaustion.
Recommendations were made for the profession of client service work in small and medium enterprises, as well as for future research purposes.Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.
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Leonard, Katrina. "Precarious work and health: The roles of organisational justice and work-life conflict." Thesis, The University of Sydney, 2016. http://hdl.handle.net/2123/16932.
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Abstract for Sydney Student (2000 characters including spaces) Precarious work and health: The roles of organisational justice and work-life conflict Precarious or insecure work is a major determinant of health inequalities worldwide. To date, research in this area has focused on the impact of job contracts, work characteristics, and lifestyle factors on health. However, other psycho social factors, such as organisational justice and work-life conflict, have received less attention and may provide critical targets for health intervention. This thesis investigated possible moderating or mediating effects of organisational justice and work-life conflict on the relationship between precarious work and health in Australia. Participants were employees aged 18 to 74 (53% women) from various occupations, organisations, industries, and sectors. Respondents were invited to take part in structured telephone interviews. They were randomly-selected from national databases and drawn from every state and territory of Australia. Participants at Time 1 (N=1015) were invited to take part again six months later; 560 were re-interviewed and the majority (n=509) identified as being employed at Time 2. Structural equation modelling showed that precariousness, organisational justice, and work-life conflict, together explained substantial variance in emotional exhaustion (38%). A double mediation effect was observed whereby distributive justice and strain-based work-life conflict were both shown to mediate the relationship between precariousness and exhaustion with a small effect (β=.13, p=.000). Results indicated that distributive justice and strain-based work-life conflict may both help to explain, rather than mitigate or intensify, the relationship between precariousness and health. Findings were consistent with theories of social exchange and conservation of resources. Facilitating fair outcomes at work and supporting emotional work-life balance may help to promote good health among precarious workers. Organisational justice and work-life balance could be important targets for workplace regulation and labour policy. Keywords: Precarious work, job insecurity, organisational justice, work-life conflict, emotional exhaustion, mental health.
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Darwish, Mariam M. "Towards an Emotional and Cognitive Model of Compatibility in Decision Making." University of Cincinnati / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1180456457.
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Parris, Brandy. "Emotional labor, women's work, and sentimental capital in nineteenth-century American fiction /." Thesis, Connect to this title online; UW restricted, 2005. http://hdl.handle.net/1773/9316.
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Vie, Ola Edvin. "Shadowing managers engaged in care: Discovering the emotional nature of managerial work." Doctoral thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for industriell økonomi og teknologiledelse, 2009. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-5676.
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Within the Managerial Work and Behaviour tradition, researchers have for nearly 60 years studied what managers do in their everyday work. However, these studies have to a little extent acknowledged the emotional nature of managerial work. In this thesis, I examine why and how managers engage in care towards their subordinates. Based on empirical data derived from shadowing four managers for a complete week each, supplemented with interview data from the manager and their co-workers, I show that managers accomplish care through mundane activities like listening and chatting. It is also evident that shadowing is a well-suited method for studying the emotional reactions from managers and others in organizations. The research question “Why do managers engage in care?” is explored at three different levels of analysis. On the individual level I find that managers engage in care by observing that it can immediately reduce tension in a relationship. On the interpersonal level I find that managerial care affects co-workers both directly and indirectly through social influence processes. On the institutional level I find that managers engage in care because of authority derived from their formal position. Together these three explanations integrate the phenomena managerial care across micro and macro levels of analysis. I argue that the managerial authority also includes certain duties, which is influenced by the legal framework and more importantly by the employees’ expectations. To manage other people, and especially having personnel responsibility, makes the manager more inclined to perform emotional labour. It is therefore important to recognize the positive aspects of care and also to observe the flip side of this coin. My study shows that managerial care can be experienced as burden for those that must engage in it. My findings should encourage managers, management educators, and scholars to acknowledge emotions in organizations and particular to recognize the emotional burdens of being a manager. It is time to acknowledge that managers are human beings with emotions, both positive and negative, and that an understanding of these is necessary to understand the total nature of managerial work.Innenfor forskningstradisjonen kjent som Lederarbeid og lederatferd, har forskere i mer enn 60 år studert hva leder gjør i sitt daglige arbeid. Disse studiene har i liten grad anerkjent lederarbeidets emosjonelle natur. I denne avhandlingen har jeg undersøkt hvorfor og hvordan ledere viser omsorg ovenfor medarbeidere. Basert på empiri fra å fotfølge fire leder for en hel uke hver, samt intervjudata fra lederne og deres medarbeidere, viser jeg at ledere utfører omsorg gjennom hverdagslige aktiviteter som lytting og å slå av en prat. Jeg viser også at fotfølging er en godt tilpasset forskningsmetode for å studere emosjonelle reaksjoner hos både ledere og andre i organisasjoner. Forskningsspørsmålet om hvorfor ledere viser omsorg blir diskutert på tre ulike analysenivåer. På det individuelle nivået finner jeg at ledere kan vise omsorg etter å ha observert at det umiddelbart kan redusere spenningsnivået i en relasjon. På det mellommenneskelige nivået finner jeg at lederomsorg påvirker andre både direkte og indirekte gjennom sosiale innflytelsesprosesser. På et institusjonelt nivå finner jeg at ledere viser omsorg på grunn av autoriteten de har gjennom sin formelle posisjon. Til sammen integrer disse forklaringene fenomenet lederomsorg på tvers av mikro- og makroanalysenivåer. Jeg argumenterer for at lederes autoritet fører med seg bestemte plikter. Disse pliktene påvirkes både av det juridiske rammeverket, og i enda større grad av medarbeidernes forventninger. Å lede andre mennesker, og spesielt personalansvar, krever at ledere må utføre emosjonelt arbeid. Det er derfor viktig og ikke bare anerkjenner de positive sidene ved å vise omsorg, men også synliggjøre medaljens bakside. Min studie viser at lederomsorg kan oppfattes som en byrde for de som må utøve det, og at omsorg er en viktig og integrert del av ledelse i organisasjoner. Mine funn bør oppmuntre ledere og forskere til å ikke bare anerkjenne følelser i organisasjoner, men også å anerkjenne byrdene av å være leder. Det er på tide å erkjenne at også ledere er mennesker med følelser, både positive og negative, og at en forståelse av disse er nødvendig for å forstå totaliteten av lederarbeidets natur.
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Dunnett, Susan. "The transformed consumer : collective practices and identity work in an emotional community." Thesis, University of Stirling, 2009. http://hdl.handle.net/1893/2289.
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This interpretive consumer research study interrogates the idea that people turn to consumption as a means of self-determination. Proceeding from the understanding that the consumer enacts the development of their identity within the marketplace, it takes as its subject those in transition. Its context is a support group community of people brought together by an illness - multiple myeloma. Here, through a phenomenological approach designed to explore the lived experience of illness, the thesis discovers community to be the enabling context for the consumer’s negotiation of both selfhood and the market. Conclusions are drawn about the incremental, complex nature of identity work, and the collective practices that empower it. It is found that the marketplace requires significant mediation, but that the social resources of the community can equip the consumer to navigate its challenges. This transformation is manifested in the newly-diagnosed patient’s journey from dislocation and passivity to the empowered status of ‘skilled consumer’. The importance of the often-overlooked emotional texture of exchange within consumption communities is highlighted. In conclusion, it is offered that this study extends the concept of communities of practice into the field of consumption.
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Sheehan, Conor. "Emotional self-management and its significance for well-being in service work." Thesis, University of Brighton, 2017. https://research.brighton.ac.uk/en/studentTheses/e0c0941b-4fb5-48a9-bcf5-03e15b4f55e8.
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This study investigates service workers’ experiences of managing their emotions and how they make sense of these in relation to their perceived well-being. It responds to calls within the sociology of service work literature for a more definitive focus upon the dynamic complexity of service agents’ ‘emotional self-management’ and their self-care across, in addition to within, specific occupational contexts. The still novel qualitative methodology, interpretative phenomenological analysis (‘IPA’) was adopted because of its emphasis upon gathering experiential data from a first person viewpoint. This choice of IPA was innovative, not only because of its virtual invisibility in service research to date, but also because it was methodologically augmented using artefact elicitation technique. A purposive, non-random, sample of twelve participants was drawn, six from each of two specific occupational groups; air cabin crew and nurses, with respondents participating in a series of in-depth, loosely structured interviews over an extended timeframe. The findings revealed that three key relationships lay at the heart of how participants made sense of their emotional experiences; service agents’ themselves, their interaction with working colleagues and those whom they served. Relationships were played out within dynamic climates of authenticity, falseness, loyalty or betrayal and often interpreted by respondents in terms of their inherent degrees of truth, trust, dignity and pride. This study contributes to contextual and theoretical understanding by offering fresh insights on service agents’ emotional experiences as mediating influences in their socially constructed sense of selves and their well-being. This is one of very few studies which emphasise idiographic contexts within the broader patterns of worker–customer relations, transcending the traditionally delineated occupational boundaries of nursing and commercial service work. New knowledge has been created by considering individuals’ feelings about their work in this way thus prompting a reconsideration of emotion effort in terms of its complexity, challenge and occupational context.
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Sandgren, Oskar, and Emil Torpman. "Reducing Counterproductive Work Behavior - The Roles of Self-Efficacy and Emotional Regulation." Thesis, Linnéuniversitetet, Institutionen för psykologi (PSY), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75038.
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The aim of the study was to investigate the reduction of counterproductive work behavior (CWB) through two interventions. The sample consisted of 22 nursing assistants working in an elderly nursing home, who were divided into two treatment groups, where one received a mindfulness intervention and one received a feedback intervention. The main hypothesis was that both interventions would be effective in reducing CWB by increasing self-efficacy through positive feedback and increasing emotional regulation through mindfulness practice, respectively. A pre-post quasi-experimental design was used, where the participants engaged in the interventions two times per week for four consecutive weeks. The results did not support the main hypothesis, as the interventions did not significantly reduce CWB. The lack of support for the main hypothesis is most likely due to low self-reported engagement in CWB at baseline. However, the interventions did significantly affect both self-efficacy and emotional regulation, but not in line with the hypotheses’ expectations. The feedback intervention significantly increased both emotional regulation dimensions but not self-efficacy, while the mindfulness intervention increased emotional self-efficacy and showed strong tendencies towards increasing social self-efficacy, but did not increase any of the emotional regulation dimensions as hypothesized. A conclusion from the results is that more research is needed to further investigate the effectiveness of the two interventions.
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Wiggins, Louis-Jane. "Group work to enhance emotional intelligence in vulnerable children in middle childhood." Diss., University of Pretoria, 2010. http://hdl.handle.net/2263/27309.
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The researcher has identified an aspect of the practical implementation of the social services rendered to vulnerable children that required attention. This was that a child’s emotional wellness is influenced by the circumstances in which the child is raied. Children removed from the care of their primary caregiver and placed in alternative care tend to be emotionally needy. Without efficient stimulation, the cycle of unhealthy emotional intelligence will continue from one generation to the next, as children cannot stimulate their own children appropriately when they become parents, if they were never stimulated appropriately themselves. This study dealt with the influence that group work may have on the emotional intelligence of vulnerable children in middle childhood. A literature study was conducted, which contains information regarding group work and the emotional development of children in middle childhood. This information also formed the basis of a questionnaire. The empirical study involved group work with five vulnerable children in middle childhood placed in places of safety under the auspices of Tsenang Homes of Safety. The study was conducted in the onegroup- pre-test-post-test context of the quasi-experimental design. Therefore a pretest was conducted to gain an understanding of the group members’ pre-existing emotional intelligence. After eight group work sessions, two post-tests, utilising the same questionnaire as was used during the pre-test, were conducted by each group member. The pre-test and post-tests results were compared and illustrated in the findings. The empirical data obtained in this study revealed that group work can be utilised to enhance the emotional intelligence of vulnerable children in middle childhood. Therefore, from this study conclusions and recommendations for future studies and practice were formulated.Dissertation (MSW)--University of Pretoria, 2010.
Social Work and Criminology
unrestricted