Dissertations / Theses on the topic 'Emotional Intelligence (EQ)'

Emotional intelligence (EI) is a term that has several definitions and theories. Three major views in the field of EI will be presented and discussed in this thesis, furthermore some practical implications for the research. There will also be a brief overview of the two fields of emotion and intelligence research, from where the concept of EI has emerged. The first view presented is Mayer and Salovey‟s four-branch model of EI, measured with the Mayer-Salovey-Caruso Emotional Intelligence Test (the MSCEIT). The second view is the Bar-On model of emotional-social intelligence, closely related to the Emotional Quotient Inventory (the EQ-i). The third view is Goleman and colleagues‟ model of EI, which is measured with the Emotional Competence Inventory (the ECI). These different views of EI will be discussed in terms of ability-models and mixed-models, where the first model presented is referred to as an ability-model of EI and the following two models are seen as mixed-models of EI.

Dissertation (Ph. D.)--University of Akron, Dept. of Counseling, 2007.
"May, 2007." Title from electronic dissertation title page (viewed 04/02/2008) Advisor, Cynthia Reynolds; Committee members, Isadore Newman, Carole Newman, Sandra Perosa, Fred Ziegler; Interim Department Chair, Sajit Zachariah; Dean of the College, Patricia A. Nelson; Dean of the Graduate School, George R. Newkome. Includes bibliographical references.

Introduction: Leadership has been a core issue of organizations for decades, if not for centuries. However, the previously so strong confidence in leadership rationality begins to weaken and instead, it is increasingly becoming a picture of the dualism that leadership often involves. The view has changed, leaders no longer apply a rational and economically computational mindset, but in fact they have to a large extent an irrational, socially oriented and emotional mindset. The emotional aspect of leadership is on the rise and, in that sense, Emotional Intelligence (EI) will become increasingly important, especially as the leader's EI capability is considered crucial to how the organization will work. Nevertheless, there is not enough research that discusses the popularized concept of EI in relation to leadership, in addition, the discussion is almost non-existent in Sweden. Purpose: The aim of the study is to contribute to a deeper understanding of the Emotional Intelligence (EI) importance in organizational context from a leadership perspective by contributing knowledge about Emotional Intelligence (EI) impact on leadership within an organization. Method: The study has been conducted with a qualitative research method with an abductive research effort. The empirical material consists of eleven interviews from business leaders in the Swedish business community. To analyze the material, theories that describe leadership, communication, motivation and leadership styles are used in connection with EI. Conclusion: The study concludes that business leaders' understanding and interpretation of the EI concept has an influence on the leadership they exercise. The study also comes up to the fact that business leaders' views on leadership affect their application of EI.
Inledning: Ledarskap har varit en kärnfråga av organisationer i årtionden, om inte i århundraden. Men den tidigare så starka tilltron till ledarskapets rationalitet börjar försvagas och fram träder istället allt mer en bild av den dualism som ledarskapet ofta innefattar. Synen på att ledare inte längre tillämpar ett rationellt och ekonomiskt kalkylerande tankesätt, utan att de i själva verket i stor utsträckning har ett irrationellt, socialt inriktat och känslopräglat tankesätt. Den känslomässiga aspekten i ledarskap är på uppgång och i den meningen kommer den Emotionella Intelligensen (EI) bli allt viktigare, speciellt då ledarens EI förmåga anses vara avgörande för hur organisationen kommer att fungera. Trots det finns det inte tillräcklig forskning som diskuterar det populäriserade begreppet EI i relation till ledarskap, dessutom är diskussionen näst intil obefintlig i Sverige. Syfte: Studien syftar till att bidra till en djupare förståelse for den Emotionella Intelligensens (EI) betydelse i organisationskontext från ett ledarskapsperspektiv genom att bidra med kunskap om Emotionella intelligensens (EI) inverkan på ledarskap inom en organisation. Metod: Studien har utförts med en kvalitativ forskningsmetod med en abduktiv forskningsansats. Det empiriska materialet består av elva intervjuer från företagsledare inom det svenska näringslivet. För att analysera materialet används teorier som beskriver ledarskap, kommunikation, motivation och ledarskapstilar med koppling till EI. Slutsats: Studiens kommer fram till att företagsledares förståelse och tolkning av EI begreppet har en påverkan på ledarskapet de utövar. Studien kommer även fram till att företagsledarnas syn på ledarskap påverkar deras tillämpning av EI.

Abstract Thesis in Business Administration, School of Business and Economics, Linnaeus University, 2FE26E, 2017 Author: Hanna Daneshmir Supervisor: Frederic Bill Examiner: Anna Stafsudd
 Title: Emotional Intelligence in an Entrepreneurial context Background: Emotional Intelligence (EI) has been said to matter twice as much as Intelligent Quotient (IQ) for predicting business success (Goleman, 1998b). This study addresses Emotional Intelligence in previously unexplored context in Sweden: entrepreneurship. Purpose: The purpose of this research is to explain Emotional Intelligence and its possible relationship with the entrepreneur. Hypothesis: Being an entrepreneur is positively related to EQ Method: The study has a deductive research approach where the hypothesis is formed by the theoretical framework of Emotional Intelligence, providing an empirical framework that measures the concept in the entrepreneurial context and outlines linkages among the constructs. The study is conducted among members of the business organization Företagarna in Region Halland, Sweden, by the measurement instrument Emotional Intelligence Scale (EIS). Conclusion: The assumptions derived from a theoretical perspective could be confirmed empirically. Being an entrepreneur is positively related to EQ. Keywords: CEO, EI, EIS, EQ, Emotional Intelligence, Entrepreneurs, Entrepreneurship

This essay aims to investigate the perceptions of responsible personnel in a primary school about the use and importance of EQ, emotional intelligence, in the school's early years. With a hermeneutic approach and by qualitative interviews, we have taken note of the respondents perceptions about EQ. The result shows that EQ can be understood in different ways. Instead of having a common understanding of what EQ is the respondents mention that there are different areas associated with EQ.  Two major results are 1. The respondents who work in the lower age groups prefer to work with EQ regularly in scheduled lessons, but also integrated during the school day. 2. The respondents who work in the older age range (year 4) prefer only an integrated approach and considers that there may be perceived as artificially in the process of EQ, but that it should be about natural dilemmas from everyday life. The result also shows that the children have changed over time when the society has changed. Children are now, more than ever before, being admitted to the various media and use a lot of awake time to computer games and watching TV and film. As a consequence, today's school requires a higher degree of emotional and social skills.

 

Denna studie har till syfte att studera hur pedagogiskt ansvarig personal på en skola reflekterar kring betydelsen av och arbetet med EQ, emotionell intelligens, i skolans tidiga år. Med hjälp av en hermeneutiskt inspirerad forskningsansats och kvalitativa intervjuer har vi tagit del av respondenternas uppfattningar kring EQ. I resultatet framgår det att EQ kan uppfattas på olika sätt. Istället för att ha en gemensam uppfattning om vad EQ är menar de olika respondenterna att det finns olika områden som förknippas med EQ. De respondenter som arbetar i de yngre årskurserna föredrar att arbeta med EQ regelbundet på schemalagda lektioner, men också integrerat i verksamheten. Respondenterna som arbetar i de äldre åldrarna (årskurs 4) föredrar enbart ett integrerat arbetssätt och anser att det inte får upplevas som konstlat i arbetet med EQ, utan att det ska handla om naturliga dilemman ur vardagen. Resultatet belyser även att barnen har förändrats över tid i samband med att samhället har förändrats. Då barn nu i högre grad än tidigare blir upptagna av olika media och använder mycket vaken tid till dataspel, TV-tittande och film kräver dagens samhälle en högre grad av emotionell och social träning i skolan.

Sedan 1981 har ledarutbildningen UGL (Utveckling av Grupp och Ledare) varit en grundkurs för blivande officerare och är idag ett mycket använt koncept även inom näringsliv och offentlig förvaltning. Kursens mål är i enlighet med inbjudan bl.a. att få ökad förmåga att arbeta med reflektion, förstå känslors inverkan, kunna ta och ge utvecklande feedback, förstå hur värderingar påverkar ledarskap samt förstå behovet av olika ledarstilar. Syftet med föreliggande studie var att undersöka om det förelåg skillnad i följande variabler: ledarintelligens (emotionell, rationell och själslig intelligens), självkänsla (bas-, förvärvad och prestationsinriktad) och personlighetsdrag före resp. efter deltagande i UGL. Ledarintelligens är en ny ledarskapsmodell (Ronthy, 2006) och ett frågeformulär som bygger på denna teori är under utveckling. Ett annat syfte med studien var därför att undersöka begreppsvaliditeten hos detta instrument. Studien omfattade 125 ledare (M = 38,5 år, SD = 7,8), varav 82 kvinnor. Samtliga genomgick ledarutvecklings­programmet UGL under 2011. Tre självskattningsformulär användes i studien.  Före och direkt efter utbildningen undersöktes samtliga variabler, efter sex månader endast ledarintelligens. Resultatet visade signifikant skillnad före resp. direkt efter utbildning gällande emotionell intelligens, rationell intelligens, själslig intelligens, bassjälvkänsla, bitterhet, psykisk ångestbenägenhet, stresskänslighet samt social konformitet. De självskattade ökningarna i ledarintelligens kvarstod i nivå efter sex månader. Resultat från korrelationsprövningar indikerade teoretiskt rimliga samband. Då den självskattade nivån av den emotionella, den rationella samt den själsliga intelligensen uppmätte högre resultat efter deltagande i UGL i föreliggande studie, verkar det som att denna kompetensutvecklingsinsats möjligen kan ha bidragit positivt till ökad ledarintelligens hos deltagarna.
Since 1981 the leadership training UGL (Understanding Group and Leader) has been used as a basic course for new officers, and it´s today a frequently applied concept even in the commercial sector and public administration. The objectives of the course is, in accordance with the invitation to improve the participants’ abilities working with reflections, understanding the influence of emotions, providing developing feedback, understanding how our values influence leadership as well as understanding the needs of different leadership styles. The aim of the present study was to evaluate if there was a difference in the following variables: leadership intelligence (emotional, rational and spiritual intelligence), self-esteem (basic, earning and performance-based) and personality traits, before and after participating in UGL. The leadership intelligence is a new leadership model (Ronthy, 2006), and a questionnaire based on this theory is in progress. An additional aim of this study was to investigate the construct validity of this instrument. The study included 125 participants (M = 38,5 years, SD = 7,8), whereof 82 women. Everyone participated in the leadership development program UGL in 2011. Three self-assessment forms were used in the study. Before and immediately after the leadership training all variables were evaluated, after six months only leadership intelligence was evaluated. The results showed significant differences before and after participation in emotional intelligence, rational intelligence, spiritual intelligence, basic self-esteem, embitterment, psychic trait anxiety, stress susceptibility and social desirability. The self-estimated increases in leadership intelligence were still at similar levels after six months. Results from correlation tests indicated theoretical plausible correlations. In the present study the self-rated emotional, the logical, as well as the spiritual intelligence measured higher after participation in UGL. This professional development program may have contributed in a positive direction to increase employees’ leadership intelligence.

I denna studie har vi undersökt tre förskollärares uppfattning av förändringar i detsocioemotionella samspelet efter ett målinriktat arbete med EQ-aktiviteter på förskolan.Vi har i studien särskilt inriktat oss på följande aspekter av barnens socioemotionellaintelligens och kompetens; empati, prosociala färdigheter, relationsfärdigheter,kommunikationsfärdigheter, samarbetsfärdigheter, problemlösningsfärdigheter, självhävdelseoch självkontroll. De teoretiska begrepp som analyseras i studien är sociokulturellteori, Honneths erkännandeteori, socioemotionell intelligens och kompetens,prosocialt beteende, och socialt samspel. Datainsamlingsmetoden är kvalitativ ochbestår av semistrukturerade intervjuer. Resultatet visar att de intervjuade förskollärarnaanser att arbetet med EQ-aktiviteter på förskolan har förändrat det sociala klimatet ibarngruppen i en positiv riktning samt att barnens socioemotionella intelligens ochförmåga har utvecklats. Denna utveckling visar sig främst genom att barnen i högreutsträckning än tidigare visar benägenhet att agera på ett mer genomtänkt ochprosocialt sätt gentemot varandra i olika sociala sammanhang. I diskussionen behandlarvi kritisk reflektion, den verbala förmågans betydelse för den socioemotionellautvecklingen, samt förutsättningar för, och aspekter av ett målinriktat arbete med EQ–verksamhet på förskolan.

Sexual assault and abuse have a significant impact on victims and society. Although there has been a plethora of research studies examining the criminogenic aspects of sexual offending, sparse literature exists on the emotional aspects of sexual offending. Prior research established that sex offenders hold deficits in their emotional functioning that could be a result of psychopathic personality traits. This research study sought to expand the literature on sex offenders and investigate if adult male sex offenders in New Jersey differ in emotional intelligence and psychopathic personality traits depending on victim typology. This study was grounded in coercion and integrated theories to explore if there are differences between the emotional intelligence and psychopathic personality traits of adult male sex offenders in New Jersey who have adult victims and child victims. The research questions asked if adult male sex offenders in New Jersey with adult victims differ in emotional intelligence and psychopathic personality traits than adult male sex offenders with child victims. Data were collected from a sample of 80 adult sex offenders located in New Jersey who were administered the Bar-On EQ-I and PPI-R. Results were analyzed using a multivariate analysis of variance. The findings of the study showed that when compared to convicted sex offenders with adult victims, convicted sex offenders with child victims had higher total and subscale scores on the EQ-I and lower scores on the three dimensions of the PPI-R. The implications for positive social change include helping to tailor treatment programs to reduce the risk of recidivism based off the identified offender emotional intelligence and psychopathic personality differences.

O estudo das competências emocionais das crianças tem sido alvo de estudos baseados, sobretudo, em autoavaliações. Há no entanto uma necessidade crescente de completar as autoavaliações das crianças com as heteroavaliações, nomeadamente dos pais e dos professores, enquanto atores priveligiados na observação da criança nos seus múltiplos contextos. Por esta razão propomos um estudo de validação da Prova de Inteligência Emocional de Bar-On versão para Professores e versão para pais. O EQ-I é uma medida de perceção da competência emocional e social da criança, baseada nas representações que pais e que professores têm acerca das competências emocionais da criança. A versão para professores refere-se à perceção destes sobre a inteligência sócio emocional dos seus alunos, sendo que a versão para pais se refere à perceção destes sobre a inteligência emocional dos seus filhos. Este questionário contém 38 itens na forma de frases curtas e utiliza uma escala de resposta de 4 pontos tipo Likert que varia desde “nunca” (1) até “sempre” (4). Neste estudo a amostra é constituída por 121 Professores do Ensino Básico (1º, 2º e 3º ciclo) de ambos os sexos e 150 pais de ambos os sexos de alunos de uma Escola de Évora. Ambos os estudos de validação demonstraram uma estrutura de cinco fatores (Adaptabilidade, Interpessoal, Intrapessoal, Gestão do Stress e Humor Geral) tal como a estrutura do autor da escala (Bar-On, 2006). Os resultados demonstraram que pais e professores coincidem na forma como percebem a Adaptabilidade dos jovens e demonstraram ainda diferenças na perceção de pais e professores sobre as competências emocionais das crianças em função da idade e do género da criança. Estes resultados enfatizam a necessidade de uma mudança no foco da educação, na medida em que a promoção da IE deverá desempenhar um papel mais relevante na sala de aula, e consequentemente, na formação dos professores, assim como na educação parental; Abstract: The study of Emotional Intelligence in children has been the object of many investigations based mainly on self-reports. However, there is an increasing need to complete these self-assessments of children with parents and teachers reports, as they are privileged observers of children behavior in their multiple contexts. Based on these evidences, in this study we propose a validation study of the Bar-On’s Emotional Intelligence Test: Observer Forms (Parent, Teacher Forms). The use of complementary parent and teacher ratings, in addition to selfreports, allows for a more accurate estimation of the general level of emotional functioning exhibited by the child, and therefore constitutes an important tool for researchers and practitioners who work with children and youth. This questionnaire contains 38 items in the form of short sentences and uses a likert type scale with 4-point response scale ranging from "never" (1) to "always" (4). The sample consists of 121 Primary School Teachers (1st, 2nd and 3rd grade) of both sexes and 150 parents of students from a school in Évora, from both sexes. Both validation studies showed a five-factor structure (Adaptability, Interpersonal, Intrapersonal, Stress Management and General Humor) such as the author's scale structure (Bar-On, 2006). The results suggest that parents and teachers coincide in the way they perceive the adaptability dimenson of youngsters and also showed differences in the perception of parents and teachers about the emotional competences of childrens according to age and gender of the child. These results emphasize the need for a change in the focus of education, as the promotion of EI should play a more relevant role in the classroom, and therefore in teacher training, as well as in parental education.

Thesis (MBA (Business Management))--University of Stellenbosch, 2009.
ENGLISH ABSTRACT: The aim of this thesis is an investigation and study into the impact of emotional intelligence (EQ) on the leadership qualities and competencies of the management team of the T-Systems South-Africa’s Systems Integration (SI) department. The Information and Communication Technologies (ICT) business arena is a volatile and unpredictable environment that brings about unique challenges for the leadership qualities and skills of the modern leader and team member. During his studies towards the degree of Master in Business Administration (MBA) at the University of Stellenbosch, the researcher was introduced to the concept of emotional intelligence and the impact that it could have on the management of people and the growth and success of an organisation as a whole. Organisations are investing more and more in ICT practices to direct their business initiatives towards financial success. These investments include the professional disciplines such as program and project management. This lead to the question whether the so-called “hard” sciences that are applied on a daily base to govern a project, team or a business will be enough to sustain growth and ensure financial sustainability for a company. The importance of the “softer” sciences such as EQ are often overlooked and the researcher wanted to investigate the impact that increased awareness and knowledge regarding EQ abilities could have on leadership within an ICT department towards achieving overall success. The value of EQ can only be understood if managers and teams understand the concept and potential impact of EQ on both a personal and professional level to guide them to eventual success, even in difficult and trying times. The aim of this study, whilst focusing on the impact of EQ on leadership, will be to provide information and create awareness of the EQ concept to the broader SI department’s employees.
AFRIKAANSE OPSOMMING: Die doel van hierdie tesis is verkennende navorsing en verdere studie om die impak wat emosionele intelligensie (EQ) op die leierskap strukture binne die Stelsel Integrasie department (SI), van T-Systems, Suid-Afrika kan hê, verder te verken. Die korporatiewe omgewing van vandag is uiters mededingend, onvoorspelbaar en kompleks. Die omgewing bied unieke uitdagings aan die leierskapkwaliteite van die moderne leier en bestuurder binne die Informasie en Kommunikasie Tegnologie (IKT) veld. Gedurende sy studie aan die Universiteit Van Stellenbosch om die Meestergraad in Besigheidsadministrasie (MBA) te voltooi, was die navorser blootgestel aan die konsep van emosionele intelligensie en die onderlinge impak wat die wetenskaplike veld kan teweeg bring om volhoubare groei en ontwikkeling binne ‘n organisasie te stimuleer. Organisasies spandeer en investeer jaarliks miljoene rande aan Informasie en Tegnologie (IT) stelsels om hulle besigheidsprosesse te aktiveer en sodoende suksesvol te wees op alle strategiese gebiede insluitende volhoubare finansiële sukses. Die investerings sluit die konsepte van program- en projekbestuur in. Die vraag wat gereeld gevra word, is of die sogenaamde “harde” wetenskappe soos projekbestuur wat daagliks in ’n projekomgewing aangewend word, genoeg sal wees om te verseker dat ’n organisasie volhoubare groei en finansiële sukses op die langtermyn kan nastreef. Die belangrikheid van die “sagter” wetenskappe soos emosionele intelligensie word baie kere oorgesien en die navorser wil poog om die impak van emosionele intelligensie op die leierskapkwaliteit en standaarde binne die SI department te ondersoek en te bepaal of dit bydra tot die departement se sukses. Die waarde van emosionele intelligensie kan net verstaan word indien leiers en bestuurders die onderliggende konsepte en potensiële impak verstaan en die waarde besef wat die veld op beide hulle persoonlike maar ook professionele lewens mag hê om suksesvol te kan wees, selfs in moeilike tye. Die doel van die studie, alhoewel meer gerig op die impak wat emosionele intelligensie op leierskap mag hê, poog ook om bewustheid te skep en die nodige inligting rakende emosionele intelligensie konsepte uit te lig en van toepassing te maak op die werknemers binne die SI department.

China is a highly attractive destination for foreign direct investment, especially to Australia with which it has a strong complementary commercial relationship. Although the need for cross-cultural leadership effectiveness presents a major challenge to Australian businesses operating in China, most extant studies emphasize cultural dimensions and cultural influences on expatriate leadership effectiveness. In contrast, this study investigates the importance and implementation of transformational leadership (TL), emotional intelligence (EQ) and cultural intelligence (CQ) as key components of cross-cultural leadership capabilities within the context of Australian-Chinese cultural differences. Specifically, it answers one overarching question: What key factors contribute significantly to cross-cultural leadership effectiveness in Australian businesses operating in China? Following an interpretivist research philosophy, this inductive study employed qualitative individual and focus group interviews with a final sample of 32 expatriate managers and 19 local Chinese managers working in 30 Australian organizations. The individual participants were top- and middle-level executives of Australian businesses operating in China in different industry sectors, including minerals and energy, manufacturing, consulting, building and construction, banking, legal services and education. Participants based their responses on their own experiences and observations. These perspectives were supplemented with equally important input from the focus group interviewees, who were Chinese local managers that work closely with the expatriates. Based upon the findings of the study, the researcher developed a holistic pragmatic heuristic model of cross-cultural leadership effectiveness for Australian businesses operating in China, which emphasizes the developmental process underlying the emergence of effective expatriate leadership. This model defined and categorized three sets of cognitive, attitudinal and behavioural characteristics of effective cross-cultural leaders: personal (intrapersonal) competencies, social (interpersonal) competencies and cross-cultural competencies. Because the model is pragmatic as well as heuristic, its framework provides practitioners (e.g. Western and especially Australian expatriate leaders) with an informed understanding of the complexity of cross-cultural leadership issues in China, the importance of having theoretical knowledge on this topic, and the need to be flexible and pragmatic in applying this knowledge in daily practice. Thus, the model offers Australian firms currently investing or intending to invest in China a specific strategy to assist expatriate selection and leadership development in that the competencies it contains can be used to recruit and develop suitable candidates and training criteria. Likewise, the model provides business coaches or business consultants serving Western organizations in China a comprehensive fundamental framework for developing competent global leaders. Hence, future research should concentrate on developing and validating cross-cultural leadership effectiveness in China model using diverse approaches.

Given today’s social milieu, there is no denying that the nature of the life experiences youth are facing has drastically changed in recent decades. In this study, outdoor adventure education (OAE) was explored as a possible intervention strategy for the development of emotional intelligence during adolescence. This research project consisted of a case study of an event, namely “The Journey”, which is a 23-day outdoor adventure education programme for Grade 10 learners at a private high school for boys in a major South African city. Through this research, which involved collecting, analysing and interpreting data on the topic, an endeavour was made to explore the possible impact of OAE on the development of emotional intelligence, as well as the sustainability of skills acquired, and also on possible design elements that may impact on the facilitation of the development of emotional intelligence. This study was based on a socio-constructivist paradigm, which had developed from an interpretivist world view. This research project represents a multi-method mode of inquiry: both quantitative and qualitative data-gathering techniques were implemented as a process of triangulation to provide a comprehensive analysis of the research problem. The research proper (76 participants) was preceded by a pilot study (28 participants). For the research proper, participants completed the Bar-On EQ-i: YV (Bar-On, 2007) questionnaire before embarking on “The Journey” (pre) and again at its completion (post1). This was followed by another post-test three months later (post2). Furthermore, 10 participants had also been randomly selected to form part of a pre- and post- “Journey” focus-group interview and to provide reflective essays post- “Journey”. Another focus-group interview with selected staff members was conducted post-“Journey”. The identified themes generated from the quantitative and qualitative data collected were as follows: emotional intelligence; outdoor adventure education; rites of passage; “Journey” design elements; boarding; the emotional climate of the school; division based on stereotypes; and sustainability of skills acquired. In terms of emotional intelligence as a theme, the results indicated that participation in “The Journey” not only results in an increase in the overall EQ skills of participants, but that the impact also appears to be sustainable.1 As far as the impact of “The Journey” on the various subskills of emotional intelligence is concerned, the findings revealed that there was an increase in all EQ subskills directly after participation (quantitative and qualitative data). However, the results of the research proper, where pre- and post2-“Journey” scores were compared (quantitative data), suggest that increases were maintained in only three of the five subskills mentioned, namely intrapersonal skills, adaptability and general mood. Thus it appears that the initial increase in interpersonal and stress management skills did not have a sustainable effect.
Thesis (PhD)--University of Pretoria, 2013.
gm2014
Educational Psychology
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Monsalve, Carlos. (2010) Emotional skills of a high school teaching staff. Experiences from six teachers. Master in Pedagogy - final examination, 30 hp, Institute of Pedagogy, Stockholm University. This research will be conducted as a final examination for the Master in Pedagogy, which I am currently attending in the Institute of Pedagogy at the Stockholm University (Sweden). My interest on this research grew up from the moment in which I identified in my experience as a teacher, the importance of a good emotional management (own emotions and other's as well) by teachers at a high school in the city of Badajoz, Spain. This is so, because this educational institute is localized in a low socio-economical status (marginalized area), which causes the students to have specific emotional difficulties that affect their normal performance in their studies and outcomes. In the same way and as a consequence of the above, it became evident to me the conclusion that teachers should be properly prepared for an effective support that students with such difficulties required. As another main reason for this investigation, it should be pointed out the existing necessity of new input in the researching ground required within the Emotional Intelligence area and its relationship with education. Most of the concepts in this respect will be supported by the formulations of the American psychologist D. Goleman. (1996). In this work, I would also like to contribute with a different analysis, employing the phenomenological method of the French philosopher Merleau-Ponty for interview analysis. Within this research, six teachers from the mentioned institution were interviewed so as to find out about their personal experiences related to the emotional ambit. Such experiences were analyzed using the phenomenological method formulated by Merleau-Ponty as I mentioned before. After the respective conclusions derived from the analysis conducted on the interviews, they followed a confrontation with the Emotional Intelligence theory by Goleman, (1996), and finally, the formulation of a conclusion which enables a solution to the questions posed in the objectives, and consequently responds to the hypothesis conceived.   Key words: EQ, Emotional Intelligence (IE), Emotional Skills, Phenomenology of Merleau-Ponty, Phenomenological Methodology of Merleau-Ponty.
Competencia Emocional del profesorado de un Instituto de Bachillerato. Experiencias de seis profesores. Máster en pedagogía – Examen final, 30 hp, Instituto de Pedagogía, Universidad de Estocolmo. Este estudio de investigación es realizado como examinación final del máster en pedagogía que actualmente curso en el instituto de Pedagogía de la Universidad de Estocolmo (Suecia). Mi interés en la investigación surgió al haber identificado y evidenciado, según mi experiencia como profesor, la importancia que tiene el buen manejo de las emociones (las propias y la de los demás) por parte de los profesores de un instituto de bachillerato de la ciudad de Badajoz, España. Ello, por encontrarse el instituto ubicado en un área social de estrato bajo (zona de marginación) por lo que los alumnos tienen especiales dificultades emocionales que afectan el desempeño normal de sus estudios y sus resultados. Así mismo y como consecuencia de lo anterior, me resulta clara la conclusión de que los profesores deben estar preparados adecuadamente para un apoyo efectivo que requieren dichos alumnos con ese tipo de dificultades. Como otro motivo primordial, cabe señalar la necesidad existente de nuevos aportes en el ámbito investigativo que requiere el ámbito de la Inteligencia Emocional y su relación con la educación. La mayoría de los conceptos al respecto, estarán apoyados en las formulaciones del psicólogo americano Goleman (1996). En este trabajo, deseo también aportar un análisis diferente, empleando el método fenomenológico del filósofo francés Merleau-Ponty para el análisis de las entrevistas. En la investigación se entrevistó a seis profesores de bachillerato del citado instituto para así indagar sobre sus vivencias o experiencias personales relacionadas con el ámbito emocional. Dichas vivencias fueron luego analizadas utilizando el método fenomenológico formulado por Merleau-Ponty como mencioné con anterioridad. Después de las respectivas conclusiones del análisis de las entrevistas, se procedió a confrontarlas con la teoría de la inteligencia emocional de Goleman (1996), para finalmente formular una conclusión y así llegar a una solución de  las preguntas formuladas en los objetivos y consecuentemente responder a la hipótesis planteada. Palabras claves: EQ, Inteligencia Emocional (IE), Competencia Emocional, Fenomenología, Metodología Fenomenológica de Merleau-Ponty.

Syftet med arbetet har varit att få en fördjupad bild av vad begreppet EQ, emotionell intelligens handlar om. Följande två frågor har använts: Vad är EQ? Hur ser lärare på begreppet EQ och arbetet med barns sociala och emotionella utveckling? Litteraturgenomgången innehåller förutom de fem grundpelarna inom EQ, också en del allmänna tankar runt begreppet, samt hur skolans roll i barnens utveckling ser ut och vad Lpo-94 säger oss. Den senare delen av arbetet består av en sammanställning av fyra kvalitativa djupintervjuer gjorda med grundskollärare som arbetarmed EQ i skolan. Min slutsats är att arbetet med EQ bör genomsyra och ingå som en naturlig grundtanke i dagens skolarbete. Dagens samhälle har av olika anledningar bidragit till att läraryrket har kommit att omfatta nya sociala och emotionella dimensioner, och arbetet med EQ kan bidra till att lägga en stabil och trygg grund hos eleverna inför den framtid som väntar dem.

lnternasionaal, sowel as nasionaal bestaan daar besorgdheid oor leerders se ontoereikende prestasie in wiskunde. In postapartheid Suid-Afrika is ontoereikende prestasie in wiskunde 'n wesenlike probleem. Talle studies is reeds onderneem om hierdie verskynsel te verklaar omdat wiskundeprestasie van kardinale belang is vir enige ontwikkelende land. Navorsing het onder meer aangetoon dat wiskundeprestasie op skoal een van die beste voorspellers van sukses op tersiere vlak is en dat daar 'n statistiese betekenisvolle verband bestaan tussen wiskundeprestasie en aspekte van studie-orientasie in wiskunde (insluitende studiegewoontes, wiskunde-angs, houding jeens wiskunde, effektiewe tydsbestuur, ouerverwagting, asook leerders se sosiale en ervaringswereld in wiskunde). Verskeie ander faktore beïnvloed ook wiskundeprestasie, met inbegrip van bekwaamheid, belangstelling, leerders se agtergrond en die gehalte van onderrig. Oor die afgelope 20 jaar fokus navorsers op onder meer die invloed van sosiale, kognitiewe en metakognitiewe, konatiewe en affektiewe fasette van prestasie in wiskunde. Die doel van hierdie studie was om ondersoek in te stel na die fasette van emosionele intelligensie en die dimensies van studie-orientasie in wiskunde wat moontlik 'n rol kan speel in die middel-adolessent se wiskundeprestasie. Die studie het veral gefokus op die aard van emosionele intelligensie en studie-orientasie in wiskunde, die aard en betekenis van wiskundeprestasie, die mate waartoe ('n kombinasie van fasette van) emosionele intelligensie en studie-orientasie middeladolessente se wiskundeprestasie voorspel en hoe verskillende taal-, geslag- en graadgroepe (in hierdie studie verteenwoordig) se prestasie in hierdie opsig vergelyk. Die studie het plaasgevind vanuit 'n sosio-konstruktivistiese paradigma wat uit die interpretivistiese paradigma ontwikkel het. Seide kwantitatiewe en kwalitatiewe datainsamelingstegnieke (KWAN-kwal) is in hierdie studie ge"implementeer ten einde die moontlike verband tussen emosionele intelligensie, studie-orientasie in wiskunde en die middel-adolessent se wiskundeprestasie te ondersoek en te beskryf. Altesaam 435 leerlinge in graad 9 en 11 aan die drie Engelsmedium-hoerskole in die Mafikeng area het aan die studie deelgeneem. Die kwantitatiewe komponent van die studie het bestaan uit die implementering van twee gestandaardiseerde vraelyste. Leerders is gevra om 'n El-vraelys, naamlik die Bar-On EQ-i: YV™ en die Studieorientasievraelys in Wiskunde (SOW) te voltooi. Kwalitatiewe tegnieke wat in hierdie studie ge"implementeer is, sluit in fokusgroeponderhoude, observasie, veldnotas en die gebruik van 'n reflektiewe joernaal. Daar is een fokusgroeponderhoud by elk van die drie deelnemende skole gevoer om die leerders wat aan die navorsing deelgeneem het se menings en opinies rakende wiskunde en wiskundeprestasie te peil. Die resultate het aangedui daarop dat 'n kombinasie van die fasette van emosionele intelligensie en die dimensies van studie-orientasie as moontlike voorspellers van die middel-adolessent se wiskundeprestasie beskou kan word. Die volgende Elkomponente het as voorspellers van wiskundeprestasie na vore getree: Algemene gemoedstoestand, Aanpasbaarheid en lntrapersoonlike gedrag. Die volgende SOW dimensies was voorspellers van wiskundeprestasie: Probleemoplossing, Studiegewoontes, lnligtingverwerking en Wiskundeangs. Temas wat uit die kwalitatiewe aspek van my studie na vore getree het as moontlik bydraend tot leerders se ontoereikende wiskundeprestasie, verwys spesifiek na uitdagings op makro-, meso- en mikrovlak binne die Suid-Afrikaanse konteks. ENGLISH : There is both internationally and nationally great concern about the poor achievement of learners in mathematics. Inadequate performance in mathematics is a substantial problem in post-apartheid South Africa. Numerous studies have been undertaken to explain this phenomenon, since mathematics achievement is of cardinal importance to any developing country. Research has shown inter alia that mathematics achievement at school is one of the best predictors of success at tertiary level and that there is a statistically significant correlation between mathematics achievement and aspects of study orientation in mathematics (including study habits, mathematics anxiety, attitude towards mathematics, effective time management, parents' expectations, learners' social world and mathematics experience). Various other factors also affect mathematics achievement, including competence, interest, learners' background and the quality of tuition. Over the past 20 years, researchers have focused on issues such as the impact of social, cognitive and metacognitive, conative and affective facets on achievement in mathematics. The aim of this study was to examine the facets of emotional intelligence and the dimensions of study orientation in mathematics that might play a role in the mathematics achievement of the middle adolescent. The study focused especially on the nature of emotional intelligence and study orientation in mathematics, the nature and meaning of mathematics achievement, the extent to which (a combination of facets of) emotional intelligence and study orientation predict(s) the mathematics achievement of middle-adolescents and also compared the performance of the different language, gender and grade groups (represented in this study). The study was based on a socio-constructivist paradigm, which had developed from the interpretivist paradigm. Both quantitative and qualitative data-gathering techniques (QUAN-qual) were implemented so as to examine and describe the possible relationship between emotional intelligence, study orientation in mathematics and the mathematics achievement of the middle adolescent. Altogether 435 learners in Grades 9 and 11 from the three English medium high schools in the Mafikeng region took part in the study. The quantitative component of the study comprised the implementation of two standardised questionnaires. Learners were asked to complete an El questionnaire, the Bar-On EQ-i: YV™, and the Study Orientation Questionnaire in Mathematics (SOM). Qualitative techniques implemented in the study included focus group interviews, observation, field notes, and the use of a reflective journal. One focus group interview was conducted at each of the three participating schools to gauge the views and opinions of learners participating in the research on mathematics achievement. The results indicated that a combination of the facets of emotional intelligence and the dimensions of study orientation could be considered potential predictors of the middle adolescent's mathematics achievement. The following EI components also emerged from the results as predictors of mathematics achievement: General mood, Adaptability and Intrapersonal behaviour. The following SOM dimensions were predictors of mathematics achievement: Problem-solving behaviour, Study habits, Information processing and Mathematics anxiety. Themes that emerged from the qualitative aspect of my study as potential contributors to learners' inadequate mathematics achievement refer specifically to challenges at the macro, meso and micro level within the South African context.
Thesis (PhD)--University of Pretoria, 2012.
Educational Psychology
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Syftet med arbetet har varit att söka svar på vår problemformulering samt att få en större inblick i ämnet EQ; emotionell intelligens. Våra frågeställningar var:

· Vad är EQ?

· Hur kan man arbeta med EQ i skolan?

· På vilket sätt behövs EQ i skolan?

Vi har i vår litteraturstudie valt att utgå från den emotionella intelligensens fem grundbegrepp; att hantera sina känslor, självkännedom, motivation, empati och social kompetens.

Vi har valt att göra en etnografisk fallstudie och en kvalitativ enkätundersökning. Det är här vi har lagt vår betoning på EQ i skolan. I vår fallstudie observerade vi fyra elever i en integrerad klass, under tre veckor. Enkätundersökningen gjordes på en skola som har EQ på schemat för att se hur arbetet fungerar i praktiken.

Vår slutsats är att EQ verkligen behövs i skolan och även i vår vardag. Vi är inställda på och öppna för att arbeta med EQ i vårt framtida yrke, eftersom vi bara upplevt att allt med EQ är positivt. Vi kan vara mer eller mindre intelligenta, men det är de som har både hjärna och hjärta som blir stjärnor!

Freij, Camilla & Jönsson, Cecilia (2009). EQ som fenomen – Emotionell träning i praktiken – Elevers tankar och upplevelser av emotionell träning. (EQ as phenomenon – Emotional intelligence in practice – Student’s thoughts and experiences of emotional training). Idrottsvetenskap & Barn – unga – samhälle. Lärarutbildning, grundskolans tidigare år 210 hp, Malmö högskola. Med vårt examensarbete har vi undersökt EQ, emotionell intelligens, som fenomen och dess innebörd på klassrumsklimatet. Vi har fått ta del av elevers tankar och upplevelser kring emotionell träning i klassrummet samt vilken betydelse de anser att emotionell träning i klassrummet har. Vi har utfört ett projekt i en femteklass, där vi rent praktiskt har arbetat med emotionell träning. Vi har utfört en kvalitativ studie med intervjuer och observationer. Vår slutsats är att eleverna har fått ett positivt förhållningssätt till emotionell träning och att de ser positivt på ett fortsatt arbete i ämnet. Vårt resultat pekar på att inga specifika skillnader kan urskiljas i klassrumsklimatet eller i klassen som grupp, däremot har vi observerat märkbara förändringar hos den enskilde individen. Likt forskning visar våra antaganden på att, för att kunna fungera i grupp måste man först ha förmågan att känna sig själv. Både vårt resultat och forskning inom området visar att arbete med emotionell tärning är en lång process som kräver ett kontinuerligt arbete. Vår sammanfattande slutsats är att vi har observerat goda effekter av emotionell träning hos eleverna. Träning av den emotionella intelligensen blir allt viktigare i ett samhälle som står i ständig förändring. Därför bör den uppmärksammas mer i skolans värld och finnas tillhands som ett pedagogiskt verktyg i ett förebyggande syfte. Nyckelord: EQ, emotionell intelligens, emotionell träning, skola och elevperspektiv.

Med vårt examensarbete har vi undersökt EQ, emotionell intelligens, som fenomen och dess innebörd på klassrumsklimatet. Vi har fått ta del av elevers tankar och upplevelser kring emotionell träning i klassrummet samt vilken betydelse de anser att emotionell träning i klassrummet har. Vi har utfört ett projekt i en femteklass, där vi rent praktiskt har arbetat med emotionell träning. Vi har utfört en kvalitativ studie med intervjuer och observationer.Vår slutsats är att eleverna har fått ett positivt förhållningssätt till emotionell träning och att de ser positivt på ett fortsatt arbete i ämnet. Vårt resultat pekar på att inga specifika skillnader kan urskiljas i klassrumsklimatet eller i klassen som grupp, däremot har vi observerat märkbara förändringar hos den enskilde individen. Likt forskning visar våra antaganden på att, för att kunna fungera i grupp måste man först ha förmågan till att känna sig själv. Både vårt resultat och forskning inom området visar att arbetet med emotionell tärning är en lång process som kräver ett kontinuerligt arbete. Vår sammanfattande slutsats är att vi har observerat goda effekter av emotionell träning hos eleverna. Träning av den emotionella intelligensen blir allt viktigare i ett samhälle som står i ständig förändring. Därför bör den uppmärksammas mer i skolans värld och finnas tillhands som ett pedagogiskt verktyg i ett förebyggande syfte.Nyckelord: EQ, emotionell intelligens, emotionell träning, skola och elevperspektiv.3

Jag har alltid intresserat mig för social kompetens och dess vikt i barn och ungdomars personliga utveckling. Min målsättning är att få grepp om hur viktigt EQ är. Syftet med detta examensarbete är att försöka tydliggöra känslornas inverkan på inlärningen. Samhällssituationen har ändrats markant sen jag själv gick i skolan och därmed även hur dagens elever mår. Många av dagens elever mår inte bra. De är ofta arga och deprimerade. Kan EQ på schemat hjälpa till att förändra och förbättra denna situation? Jag kommer att utgå ifrån dessa problemformuleringar:

-Vad är EQ?-Hur påverkar känslor elevernas inlärning?

-Behövs EQ i skolan?

-Hur kan man arbeta med EQ i skolan?

Examensarbetet innehåller en litteraturgenomgång som återger, för syftet och frågeställningarna, relevant fakta. Arbetet innehåller även en undersökningsdel, som består av en intervju med tre olika pedagoger, som alla arbetar strukturerat med EQ. Undersökningsdelens syfte är att ytterligare belysa mitt syfte med arbetet. Resultatet av examensarbetet är att EQ behöver få en mer central roll i undervisningen. Eleverna behöver arbeta med den sociala kompetensen kontinuerligt och strukturerat. Eleverna behöver en socialt fungerande miljö runt dem för att känna trygghet och harmoni. Inte förrän detta är uppnått kan de prestera i skolan.

Nord, Mikael (2008) Emotionell utveckling och lek. En studie om hur skolan kan skapa en miljö där barn kan växa som människor. (Development of emotions by playing, A studie about how the school can create an environment where children can grow as humans). Skolutveckling och ledarskap, Lärarutbildningen, inriktning fritidspedagogisk verksamhet, 90 hp, Malmö högskola. Denna uppsats vill belysa om det fanns ett samband mellan barns emotionella utveckling och lek som pedagogiskt verktyg för att uppnå detta. Genom intervju med fem lärare som arbetar med EQ-metoden ville jag undersöka vilka tillvägagångssätt dessa lärare använder i arbete med barns emotionella utveckling, samt vilken roll leken hade i detta arbete. Jag ville även jämföra intervjuresultatet med den litteratur och forskning som fanns tillgänglig om EQ, EQ-metoden, lek och lek kopplat till emotionell utveckling.Resultatet visade att lärarna i undersökningen är positivt inställda till EQ som metod för emotionell utveckling hos barnen. Men kopplingen till lek som tillvägagångssätt är inte helt självklar. Naturligtvis finns den med som ett pedagogiskt verktyg, men för att nå EQ-metodens syfte så krävs det flera tillvägagångssätt, exempelvis: dramaövningar, värderingsövningar och gruppsamtal. Eftersom EQ-metoden syftar till att arbetar med känslor, rätt val och jagstärkande och gruppstärkande aktiviteter tror jag att lärare genom ett medvetet och progressivt arbetssätt kan komma till bukt med de problem som finns i skolan idag, där utanförskap, stress och utåtagerande beteende tillhör vardagen för barn i dagens skola, i Sverige 2008.

Title: Can high EQ create better conditions for leadership? - A Qualitative Study of how Leaders’ Self-Awareness Impact Relationship Management  Level: Student thesis, final assignment for the bachelor’s degree in business management   Authors: Fredrika Englund and Elin Liverot  Supervisors: Monika Wallmon and Svante Brunåker  Date: 2020 - June Aim: The aim with this study is to increase the understanding about how leaders’ EQ in the form of self-awareness impacts on relationship management.  Method: The study has been conducted through a qualitative approach with 10 semi-structured interviews based on the Harvard Professor, Daniel Goleman’s EQ-model. We used a comparative design to be able to apply comparison logic. With this design we compared the subcategories in relationship management to self-awareness that were of relevance for the study.   Conclusions:  We found that there is a correlation between the leader’s self-awareness and his/her ability to handle relationship management. Further we found that the eight subcategories to relationship management (develop others; influence; communication; conflict management; inspirational leadership; change catalyst; build bonds; teamwork and collaboration) influence leader in a larger or lesser extent. Also we could discern that certain leaders who had gotten a weaker self-awareness in a situation, still went on pursuing the task as a leader but with an attitude that it would not generate the same result as in a situation when the leader had a strong self-awareness. Contribution of the thesis:  The contribution of the study is to increase the understanding for how the self-awareness of the leader have an impact on relationship management, and therefore should be something both organizations and leaders should be aware of since it has an impact on the business. Keywords: Emotional Intelligence, EQ, Relationship Management, Self-Awareness, Leadership, Goleman

Vi vill med detta arbete undersöka pedagogers syn och upplevelser av att arbeta med social och emotionell träning i skolan. Vi vill samtidigt urskilja nyttan med att arbeta med detta ämne i skolan och koppla detta till dagens skolpolitik och hur man kan använda sig av social och emotionell träning i arbetet med att skapa en bättre och tryggare skola. Vi har valt att intervjua nio pedagoger, på grundskolor i olika stadsdelar i Malmö, om deras upplevelser av att arbeta med social och emotionell träning. Vi ville jämföra våra intervjuer med den aktuella forskning som finns inom ämnet samt de styrdokument som den svenska skolan har att rätta sig efter. Vi har kommit fram till att pedagogernas uppfattningar av detta ämne är positiva och att det upplevs som ett bra redskap att använda sig av i skolan. Våra resultat överensstämmer väl med den aktuella forskning som vi har tagit del av. Social och emotionell träning, anser vi, skulle kunna vara ett medel för att komma till rätta med ordningsproblematiken i skolan.

Some schools and municipalities have introduced a subject on the school schedule called life knowledge, even though the state or national curriculum have no requirement for this. How-ever, life knowledge is regarded by some commentators to be too vague a subject, and that the questions raised by the subject should be included in all school teaching rather than being singled out as a specific subject, Traditionally, schools’ view on education is that facts are considered more important than, for instance, social competence. Many schools have a few days with a central theme where they discuss human rights and other important value basis questions, however, there is a lack of discussion of these issues during the rest of the term. Would it be beneficial to teach students more about empathy, cooperation and mutual respect, and to develop their social competence? Human rights and esteem permeates the curriculum –Lpo94, the value basis and the child convention. In this study, I wanted to examine the inter-est among teachers to schedule for these matters/subjects in school today. Do teachers want to have life knowledge as a mandatory subject or do they consider it not to be necessary? What do teachers, and parents of children in their schools, think about this?

Många skolor och kommuner har på frivilligt initiativ, utan krav från staten eller läroplaner, infört ett ämne på skolschemat som de kallar för livskunskap. En del tycker dock att begreppet livskunskap är ett alltför vagt begrepp och att de frågor som i tanken dyker upp vid omnämnande av begreppet egentligen bör ingå i all skolundervisning och inte lyftas ut som ett enskilt ämne. Ett traditionellt tänkande inom skolans syn på undervisning är att faktakunskaper anses viktigare än till exempel social kompetens. Många skolor har kanske någon temadag under en termin där man tar upp mänskliga rättigheter och andra viktiga värdegrundsfrågor, men under resten av terminen finns inte utrymme för att följa upp frågeställningarna. Kan det finnas en vinst med att lära elever om empati, om samarbete och att respektera varandra, och att öva upp sin förmåga till en god social kompetens? Mänskliga rättigheter och respekt är ett ständigt närvarande och aktuellt ämne som återfinns i läroplanen - Lpo 94, i värdegrunden, och i barnkonventionen. Med denna studie ville jag undersöka hur intresset såg ut bland lärare i skolan idag. Vill de ha livskunskap som obligatoriskt ämne eller anser lärare att det inte är nödvändigt? Vad tycker lärare och vad tycker också föräldrar som har sina barn i skolan om detta?

碩士
輔仁大學
兒童與家庭學系碩士班
104
The aim of the present study was to examine the differences of children’s EQ before and after EQ courses. The subjects of the present study were 30 elementary students who participated in EQ courses in a children’s EQ education institute-Kiddeveloping. The study used the paired data sample t examination statistics and the analysis. The result showed that EQ courses can promote Children’s EQ.

碩士
元智大學
管理碩士在職專班
105
In Taiwan, hospitals in kinds of scales take different functions in fields of medical service, disease prevention, and education. The employees in a hospital play different roles. In the situation of staff shortage and heavy loading, many factors, returns, working environment, equipments, welfare, cooperation, and mutual respecting, impact on the staff’s passion for work. Many researches indicate that the emotional intelligence quotient (EQ) has a great effect upon work. The executives of many successful enterprise survey employee’s needs by their complaints and opinions (e.g. working hours, location, environment, salary, promotion chance, personal relationship, managing style). According to a survey of the posts on 酸甜苦辣板 of the INTRA staff website, it shows that there are a lot of complaints and discontent. Should the organization value those reflections? My research aims at exploring those complaints from the subjects for the purpose of knowing the reason of their discontent, and giving suggestion for improving the problem. In order to increase the staff’s passion for their work, a fine organization culture and system of administration is expected. I want to let the executive know the effect of staff’s discontent upon their passion for work. Finally, I will offer my analysis to the hospital for making an improvement. The purpose of this study is to investigate the relationship between employees’ complaints and their emotional intelligences. A total of 180 questionnaires were distributed to the staff of F Hospital,and 157 valid questionnaires were retrieved and the effective recovery rate was 87%. The empirical results of SPSS12.0 software were analyzed by the exploratory factor analysis, the correlation analysis, and the regression analysis. The results are as follows. 1. The relativities among complaint, work passion, and EQ are different when the objects are on different positions. 2. Both employee complaint degree and employee input degree show negative influence. 3. The passion of work depends on the score of EQ of the employee who complains.

An exploratory study was undertaken to investigate the relationship between personality preference groupings, as described by Jung’s (1959) type theory, and emotional intelligence, as measured by Bar-On’s emotional intelligence quotient (Bar-On, 1997). The sample group consisted of 1 121 recruitment candidates for a South African investment bank. The sixteen personality types, as measured by the Myers-Briggs Type Indicator, were represented in the sample. The statistical analysis conducted for this study included comparison of means, correlation analysis and analysis of variance. The results indicated statistically significant relationships between the preferences of Extroversion, Judgement, their combined preference grouping and emotional intelligence. No statistically significant relationships were found between the preference groupings of Intuition and Thinking, Sensing and Thinking, Intuition and Feeling, and Sensing and Feeling. The preferred Feeling preference type consistently scored the lowest in terms of emotional intelligence scores.
Industrial and Organisational Psychology
M.A. (Industrial and Organisational Psychology

碩士
國立臺灣師範大學
教育心理與輔導研究所
92
A Study of the Effect of Adventure-Based Counseling Group in Promoting Emotional Intelligence for Low EQ Junior High School Students Mei — Ling Chiang Abstract This study aims to design a project of “Adventure-Based Counseling Group (ABCG)” to help junior high students whose EQ are low, and also investigate the effect of this project. A sample of 24 junior high school second grade students who possess lower emotional intelligence were selected and interviewed by using “Emotional Intelligence Scale for junior high school student ( EIS)”. The students were randomly assigned into experiment and control group, with 12 students in each group. Experiment group took a ten- week course of ABCG . Controlling group did not take any treatment. The instrument is EIS. ANCOVA is used to compare the differences between two groups, with the pre-test score of EIS as covariate and the post-test score as dependent variable. In addition, the feedback data from experiment group were analyzed so as to substantiate the experiment results. The findings of this study are as follows： 1. ABCG helps in promoting “overall” emotional intelligence of junior high school students; the “ego” dimension of emotional intelligence has the same effect, but not on the “inter-personal” dimension. 2. Findings of the feedback data from the members of experiment group on questionnaire are： a. Most of the overall feelings of the members towards ABCG are positive. b. The members prefer high motional, funny, fresh, challengeable and cooperative activities of ABCG which are helpful in promoting emotional intelligence. c. Emotion diary and emotion articles also provide positive effect in promoting emotional intelligence. d. The experience gained from ABCG can also be applied to the daily life. 3. From the class teacher’s observation records and group members’ feedback, the ABCG also provides positive effects for the other aspects of growth, such as inter-personal relationship, understanding oneself, self-recognition, and progress in study. Based on the findings, this study tried to construct a model to explain the changing process of the effect of ABCG. In addition, recommendations are provided for further studying ABCG and emotion education in school.

Dissertação de mestrado integrado em Psicologia
Este estudo testa o efeito do sexo, do tempo e da interação entre sexo e tempo na inteligência emocional. Recorreu-se a uma amostra de 1069 participantes, 542 raparigas e 527 rapazes, entre os 11 e os 23 anos, do norte, centro e sul de Portugal. Responderam ao Emotional Quotient Inventory: Youth Version (EQ-i:YV; Bar-On & Parker, 2004, adapt. por Candeias et al., 2013) no primeiro e terceiro períodos do ano escolar e no primeiro período do ano letivo seguinte. Testou-se o efeito do sexo, do tempo e da interação entre sexo e tempo nas cinco dimensões do EQ-i:YV, humor geral, adaptabilidade, intrapessoal, interpessoal e gestão de stress, através da two-way mixed MANOVA. Os resultados indicam um efeito multivariado estatisticamente significativo do sexo, do tempo e da interação sexo e tempo em diferentes dimensões da inteligência emocional. Os resultados discutiram-se com base nas investigações existentes e na sua aplicabilidade para a prática da psicologia escolar, e sugeriram-se investigações futuras.
This study tests the effect of sex, time and the interaction between sex and time on emotional intelligence. The sample comprised 1069 participants, 542 girls and 527 boys, aged 11-23 years of the north, center and south of Portugal. The Emotional Quotient Inventory: Youth Version (EQ-i:YV; Bar-On & Parker, 2004, adapt. to Candeias et al., 2013) was applied in the first and third periods of the school year and in the first period of next school year. We tested the effect of sex, time and the interaction between sex and time in the five dimensions of the EQ-i:YV, interpersonal general mood, adaptability, intrapersonal and stress management through a two-way mixed MANOVA. The results indicate a statistically significant multivariate effect of sex, time and the interaction of sex with time in different dimensions of emotional intelligence. The results were discussed on the basis of existing research and its applicability to the practice of school psychology, and future research is suggested.

The study of people's capacity to remain healthy when exposed to constant stressors has long been the focus of research. Stress resistance research has focussed on the adaptive worth of successful coping strategies, certain personality characteristics as well as social support. Two concepts which have gained eminence as contributing to an individual's ability to deal effectively with life's stressors are: (1) Sense of coherence; and (2) Emotional intelligence. The aim of this study was to determine the possible relationship between sense of coherence and emotional intelligence. A once-off cross-sectional survey design was used. The sample population consisted of 54 South African marine officers serving in the merchant navy. The SOC-29 and the BarOn Emotional Intelligence Inventory (BarOn EQ-i) were used as measuring instruments. · Sense of coherence was positively related to emotional intelligence. The results showed that there is a correlation of large effect between total sense of coherence and total emotional intelligence (r = 0,73) in marine officers. The results also showed that there are correlations of large effect between the subscales of the SOC-29 and the BarOn EQi
Industrial and Organisational Psychology
M.A. (Industrial Psychology)

The purpose of this study was to explore and describe the possible facilitation of emotional intelligence with learners who experience verbal learning disabilities. An empirical study of limited extent was conducted from an interpretivist-positivist paradigm. I followed a multi-method approach and employed a case study design, involving two learners as participants, both of whom had been diagnosed with verbal learning disabilities. I utilised qualitative as well as quantitative data collection methods, including observation, informal interviews, analysis of documents, a reflective diary, field notes (qualitative strategies) and the Bar-On EQ-i:YV™ self-report questionnaire (quantitative technique). After having obtained baseline information with regard to the emotional intelligence of the two participating learners at the onset of the study, I identified two skills that could potentially be enhanced, namely intrapersonal and adaptability skills. I then planned and facilitated intervention with the two participants, focussing on these two skills. Upon completion of the intervention, I re-administered the Bar-On EQ-i:YV™ self-report questionnaire to compare the results of the pre- and post-tests. The findings of the study were, firstly, that learners with verbal learning disabilities often experience challenges in terms of the emotional intelligence skills identified by Bar-On and Parker (2000). Secondly, it seems possible to facilitate the improvement of emotional intelligence skills with learners who experience verbal learning disabilities. Besides improvement in terms of their intrapersonal and adaptability skills, the participants displayed enhanced interpersonal and stress management skills.
Dissertation (MEd (Educational Psychology))--University of Pretoria, 2008.
Educational Psychology
unrestricted

Legalised desegregation through the implementation of the South African Schools law (Law no. 84 of 1996) sparked the hope of an opportunity to promote integration between learners and more than that, that the former would also extend to the larger community. The media has however indicated that racial-integration in schools is not necessarily experienced as positive by all the role players and that the process does not present itself as being problem-free. The goal of this study was to investigate the experiences of racial minority groups within majority school contexts; the challenges that are posed to them within the contexts; the factors that may play a role in their adjustment and functioning within the context; the negotiation of racial-ethnicity and social identity that accompanies it, and the possible relationship that exists between the former and their emotional intelligence (EI). These goals were realised through the launch of a theoretical, as well as an empirical investigation of aforementioned aspects related to the life worlds of racial minority groups in a majority school context. The empirical investigation was conducted from an INTERPRETIVISTIC-positivistic paradigm. Two schools where white and black learners are respectively in the minority were involved in the study. All the learners (grade 9-12) that were regarded as part of the racial minority group in the involved schools, were asked to complete an EI-questionnaire, the EQ-i:YV, after which six participants (three males and three females) from each school were selected on the basis of their scores achieved on the previously mentioned questionnaire. Afterwards qualitative techniques (focus groups, semi-structured interviews, observations and reflection) were implemented to investigate the (racial and social) identity negotiation, adjustment and functioning of the participants in their respective school contexts. The former was also related to their EI. Triangulation and crystallisation were implemented to verify the findings. Racism was identified as the biggest stumbling block to successful integration in the white school context, whereas language appeared to be the biggest stumbling block of the white participants’ adjustment and functioning within their black school context. Social categorisation emerged as a reality in both school contexts and white learners appeared to be evaluated as the higher-status group in both schools. From the results it appears that no relationship worth mentioning exists between the white participants’ EI and their identity negotiation within a black school context, whilst it appears as if a small relationship exists between the black participants’ EI and their identity-negotiation within a white school context. It appears however that a strong relationship exists between participants’ EI and their adjustment and functioning within their majority school context. The following additional factors (that are not applicable to EI) that can play a possible role in the adjustment and functioning of racial minority groups in majority school contexts have also been identified: home circumstances, faith, recognition of sport and/or cultural achievement and the support of one or more parents. AFRIKAANS : Daar is met die wettiging van desegregasie deur die Suid-Afrikaanse Skolewet (Wet no. 84 van 1996) gehoop dat die geleentheid geskep sou word om integrasie tussen leerders te bevorder en dat voorgenoemde na die breër gemeenskap sou uitkring. Uit die media blyk dit egter dat rasse-integrasie in skole allermins positief deur al die rolspelers beleef word en dat die proses nie sonder probleme verloop nie. Die doel van hierdie studie was om ondersoek in te stel na rasseminderheidsgroepe se belewenis van meerderheidskoolkontekste; die uitdagings wat binne hierdie kontekste aan hulle gestel word; die faktore wat moontlik ‘n rol in hulle aanpassing en funksionering in hierdie kontekste speel; die onderhandeling van ras-etniese en sosiale identiteit wat daarmee gepaard gaan, en die moontlike verband wat tussen voorgenoemde en hul emosionele intelligensie (EI) bestaan. Hierdie doelstellings is gerealiseer deur ‘n teoretiese, sowel as ‘n empiriese ondersoek na voorgenoemde aspekte van die leefwêrelde van rasseminderheidsgroepe in meerderheidskoolkontekste te loods. Die empiriese ondersoek is vanuit ‘n INTERPRETIVISTIES-positivistiese paradigma onderneem. Twee skole waar wit en swart leerders onderskeidelik in die minderheid is, is by die studie betrek. Al die leerders (graad 9-12) wat as deel van die rasseminderheidsgroep in die betrokke skole beskou kon word, is gevra om ‘n EI-vraelys, die EQ-i:YV, te voltooi, waarna ses deelnemers (drie seuns en drie dogters) op grond van die tellings wat hulle op voorgenoemde vraelys behaal het, geselekteer is. Kwalitatiewe tegnieke (fokusgroepe, semi-gestruktureerde onderhoudvoering, observasie en refleksie) is daarna geïmplementeer om die (ras-etniese en sosiale) identiteitsonderhandeling, aanpassing en funksionering van die deelnemers in hul onderskeie skoolkontekste te ondersoek. Voorgenoemde is ook met hul EI in verband gebring. Triangulasie en kristallisasie is geïmplementeer om bevindinge te verifieer. Rassisme is as die grootste struikelblok tot suksesvolle integrasie in die wit skoolkonteks geïdentifiseer, terwyl taalprobleme die grootste struikelblok in die wit deelnemers se aanpassing en funksionering in hul swart skoolkonteks blyk te wees. Sosiale kategorisering blyk in albei skoolkontekste ’n realiteit te wees en wit leerders blyk in albei skole as die hoëstatusgroep geëvalueer te word. Uit die resultate blyk dit dat daar geen noemenswaardige verband tussen die wit deelnemers se EI en hulle identiteitsonderhandeling binne ’n swart skoolkonteks bestaan nie, terwyl dit blyk of daar ’n geringe verband tussen die swart deelnemers se EI en hulle identiteitsonderhandeling binne ’n wit skoolkonteks bestaan. Daar blyk egter ’n sterk verband tussen deelnemers se EI en hulle aanpassing en funksionering binne hul meerderheidskoolkontekste te bestaan. Die volgende addisionele faktore (wat nie op EI betrekking het nie) wat moontlik ’n rol in die aanpassing en funksionering van rasseminderheidsgroepe in meerderheidskoolkontekste kan speel, is ook geïdentifiseer: huislike omstandighede, geloof, prestasie op sport en/of kulturele gebied en die ondersteuning van een of meer ouers. Copyright
Thesis (PhD)--University of Pretoria, 2010.
Educational Psychology
unrestricted

Text in Afrikaans. Abstracts in Afrikaans, English and Zulu
This study explored how nine adolescent learner-participants with cerebral palsy or other physical disabilities responded to an emotional support programme (EOP) of 20 intervention sessions, aimed at developing their emotional intelligence. The research study highlighted the utilisational value and importance of emotional intelligence, which is associated with problem-solving skills, career success, selfactualisation, stress management and the like. The rationale for compiling the EOP was in accordance with the rationale for the research study, being embedded in diverse learning needs, support for learners, and the design of learner opportunities. The study focused among others on the development and implementation of an EOP based on Bar-On as conceptual model (2000), together with the five core competencies of social and emotional learning (SEL), namely: responsible decision-making, emotional self-awareness, self-management, social awareness, and relationship skills. The Lions Quest SEL-programme, Skills for Adolescence, formed the basis of the EOP, although the researcher had to adapt it for her learner-participants’ special educational needs. The EOP was further extended with the knowledge obtained through the literature study regarding emotional intelligence and adolescence, and was aligned with the aims of the South African school curriculum in respect of emotional intelligence skills, as stated in the aims of the subject Life Skills. The researcher’s embedded, mixed-method research design allowed the larger qualitative component to include the smaller quantitative component, so that the specific phenomenon could be understood from different participants’ perspectives. Qualitative data was collected by means of metaphor interviews and collage activities. The quantitative research component of the study refers to the standardised Bar-On Emotional Quotient Inventory: Youth Version (EQ-i:YV) together with the researcher’s own structured questionnaire. The researcher did not interpret the data obtained from the quantitative data collection instruments in isolation, but used it to expand and verify the results of her qualitative generated data. The integrated data results of the learner-participants brought the answer to the research problem: most of the adolescent learner-participants with special educational needs who had participated in the EOP, did indeed benefit through their involvement, and their emotional intelligence (the phenomenon under scrutiny) had improved.
Die studie ondersoek hoe nege adolessente leerder-deelnemers met serebrale en fisieke gestremdhede op ’n emosionele ondersteuningsprogram (EOP) van 20 intervensiesessies reageer met die doel om hulle emosionele intelligensie te ontwikkel. Die benuttingswaarde en belangrikheid van emosionele intelligensie word deur die navorsingstudie uitgelig. Hoë emosionele intelligensie word geassosieer met probleemoplossingsvaardighede, werksukses, selfverwesenliking en streshantering, onder andere. Die rasionaal vir die samestelling van die EOP stem ooreen met die rasionaal vir die navorsingstudie en is gevestig in uiteenlopende leerbehoeftes, ondersteuning aan leerders, en die skep van leergeleenthede. Die studie fokus op die samestelling en implementering van ’n emosionele ondersteuningsprogram (EOP) gebaseer op Bar-On (2000) se konstruk van emosionele intelligensie as konseptuele model van die studie saam met die vyf kernbevoegdhede van sosiale en emosionele leer (SEL), naamlik: verantwoordelike besluitneming, emosionele selfbewussyn, selfbestuur, sosiale bewussyn en verhoudingsvaardighede. Die Lions Quest SEL-program, Skills for Adolescence, vorm die grondslag van die EOP, alhoewel die navorser baie aanpassings vir haar leerder-deelnemers se spesiale onderwysbehoeftes moes maak. Die EOP is verder uitgebrei deur die kennis wat die navorser tydens die literatuurstudie ingewin het ten opsigte van emosionele intelligensie en adolessensie, en sluit aan by die Suid-Afrikaanse skoolkurrikulum-doelwitte wat verband hou met emosionele intelligensie-vaardighede soos uiteengesit in die doelwitte vir die vak Lewensvaardighede. Die navorser se ingebedde, gemengdemetode-navorsingsontwerp laat toe dat die groter kwalitatiewe komponent die kleiner kwantitatiewe komponent insluit, sodat die spesifieke fenomeen vanuit verskillende deelnemers se perspektiewe verstaan kon word. Kwalitatiewe data is deur middel van die metafooronderhoud en collage-aktiwiteit ingesamel. Die kwantitatiewe navorsingskomponent van die studie verwys na die gestandaardiseerde Bar-On Emotional Quotient Inventory: Youth Version (EQ-i:YV) tesame met die navorser se eie gestruktureerde vraelys. Die navorser het die data wat sy uit die kwantitatiewe datainsamelingsinstrumente verkry het, nie net in isolasie geïnterpreteer nie, maar dit ook gebruik om die resultate van haar kwalitatief-gegenereerde data uit te brei en te verifieer. Die geïntegreerde data-resultate van die leerder-deelnemers bied die antwoord op die: die meerderheid van die adolessente leerderdeelnemers met spesiale onderwysbehoeftes wat aan die EOP deelgeneem het, het inderdaad gebaat by hulle deelname, en hulle emosionele intelligensie (die fenomeen wat ondersoek is) het verbeter.
Ucwaningo luhlola ukuthi ngabe ukuzibandakanya kwabafundi abangabadlalindima abayisishiyagalolunye abasesigabeni sobubhungu/sobutshitshi abakhubazeke ngokwengqondo noma ngayiphi indlela emzimbeni baphendule kanjani kuhlelo oluxhasa ngokommoya (emotional support programme) kumihlangano engama- 20 yokunceda, ehlose ekuqiniseni ubuhlakani bommoya. Isifundo socwaningo siveze ukubaluleka kokusebenzisa kanye nokubaluleka kobuhlakani bommoya, okuhambisana namakhono okuxazulula izinkinga, impumelelo yobizo lomsebenzi, ukuzibonakalisa, ukulawula ingcindezi yengqondo kanye nokunye. Isizathu sokuhlela i-ESP sasihambisana nenhloso yesifundo socwaningo, esitholakala kwizidingo zemfundo ezahlukahlukene, kanye nokuhleleka kwamathuba omfundi. Ucwaningo lubheke hlangana nokunye nokuthuthukiswa kanye nokusetshenziswa kohlelo lwe-ESP olususelwa ku-Bar-On njengemodeli yegama (2000), kanye namanye amacebo abalulekile amahlanu ohlelo lokufunda kwabantu kanye nokufunda ngokwemizwa (SEL), wona yilawa alandelayo: Ukumelana nezinqumo ozithethe, ukwazi imizwa yakho, ukuziphatha ngokwakho, ukuxwayiswa komphakathi kanye namakhono okwenza ubudlelwano. Uhlelo lwe- Lions Quest SEL, Skills for Adolescence, akha isisekelo se-ESP, yize umcwaningi kwakufanele aluguqule lolu hlelo ukwenzela ukuba luhambisane nezidingo ezikhethekile zemfundo yafundi abadlala indima. . Uhlelo lwe--ESP lwaqhubeka nokukhuliswa ngolwazi olwalutholakala ngocwaningo lombhalo wobuciko obumayelana nobuhlakani bokusebenzisa imizwa kanye nesigaba sobutshitshi/sobubhungu, kanti lolu hlelo lwaluhambisana nezinhloso zekharikhulami yezikole zaseNingizimu Afrika mayelana namakhono okusebenzisa obuhlakani bokusebenzisa imizwa, njengoba kushiwobkwizinhloso zesifundo samaKhono Empilo (Life Skills). Isakhiwo somcwaningi esequkethwe, sohlelo-oluvangene locwaningo siye savumela isigaba esikhulu socwaningo olugxile kukhwalithi (qualitative) ukuba sixube isigaba esincane esigxile kumanani (quantitative), ukuze kuzwisiseke uhlelo oluthize ngokwemiqondo yabadlalindima abehlukahlukene. Idatha yohlelo lwequalitative yaqoqwa ngokusebenzisa izinhlolombono zokungathekisa kanye nemisebenzi yokuhlanganisa imifanekiso eminingi. Isigaba socwaningo olugxile kumanani sichaza uhlelo olufanayo lwe--Bar-On Emotional Quotient Inventory: Youth Version (EQi:YV) kanye nemibhalo yemibuzo ehlelwe wumcwaningi. Umcwaningi akazange achaze idatha etholakele kumathuluzi okuqoqa idatha encike kumanani yodwa, kodwa le datha iye yasetshenziselwa ukukhulisa kanye nokuqinisekisa imiphumela yakhe eyakhiwe ngokwendlela yekhwalithi. Imiphumelo ehlangene yedatha yomfundi ongumdlalindima ilethe impendulo kwinkinga yocwaningo: Iningi labafundi abadlala indima abasesesigabeni sobubhungu/sobutshitshi abadinga imfundo ekhethekile abazibandakanye ohlelweni lwe-ESP, ngempela baye bazuza ngokuzibandakanya kwabo, kanti-ke izinga labo lokusebenzisa ikhono lobuhlakani bemizwa buye bathuthuka kakhulu (the phenomenon under scrutiny).
Inclusive Education
D. Ed. (Inklusiewe Onderwys)

The purpose of this study is to investigate how positive discipline of Grade 9 boys should be managed at a selected public fee paying school in KwaZulu-Natal and to determine how learner behaviour would improve through educators acting as mentors. Furthermore, how educators could assist in implementing positive discipline management strategies to help in improving learner behaviour, and which positive discipline management strategies have been successful. This study could be regarded as primarily descriptive and exploratory in nature, incorporating the basic characteristics associated with quantitative research. As such, it was predominantly deductive and positivistic in nature. This study highlighted the importance of effective management systems that would assist the educator in the classroom. Several theories regarding learner management were explained and the literature review focused on the need for positive discipline strategies to be employed in the classroom, which would ultimately make for better relationships between the educator and the learner. The study found that it is essential that the SGB, principal and senior management all get behind and support a managing behaviour mentor system as it has the potential to create a pleasurable work environment resulting in a reduction in the number of disciplinary matters for both the educator and the learner.
Educational Leadership and Management
M. Ed. (Education Management)