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Dissertations / Theses on the topic 'Electronic information services'
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1
Samyuktha, R. "Nutraceuticals gateway: A value-added electronic information service." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105500.
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The attributes of education in a digital neighborhood have warranted a community of teachers on one end with shared curriculum and teaching materials and another community of students with distance and distributed learning on the other end. There is a different kind of ecology emerging and the library professionals have the opportunity to create a world without borders, making everything available to everyone anytime, anywhere. Roles of libraries have changed from being traditional to exist as hybrid or electronic libraries. In turn, the Library and Information Science (LIS) professionals have become intelligent filters of information and contribute to the libraries to emerge as â Knowledge Resource Centersâ . Creating successful e-information services for its demanding clientele has become their major challenge. One such case study of e-information services provided by the Science Campus (Guindy Campus) Li-brary of University of Madras is focused in this paper. The Campus Library caters to the re-search community of Schools of Life, Physical, Chemical, Earth Sciences and an array of re-searchers (members) from industries. Periodic discussions with experts, faculty and research scholars have necessitated the Library to enhance research with Information Gateways on spe-cific themes. Subject Gateways on Biomedical Sciences, Life, Chemical, Physical and Inter-disciplinary Sciences are compiled periodically and made available on the intranet in turn making its clientele access the sources on the internet from their desktop. They not only sup-plement research but also new popular courses introduced, thrust of the University programs and so on. The Gateway focused here is â Nutraceuticalsâ which is a component of the Gate-ways on â Biomedical Sciencesâ . The methodology of information aggregation from the Inter-net, evaluating their validity and organizing them for access, the strategies used to market the e-service, such as organizing user education and information literacy programs are discussed. Methods of evaluation of the service provided are analysed to improve the same. The chal-lenges of the career to develop essential skills to combat technology have compelled the pro-fessionals at the Library to get trained and update their technical expertise. Thus the Library tries to support the evolutionary convergence of Library Services, Technology and the Clien-tele.
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Higgins, Susan Ellen. "Youth Services in an Electronic Environment." University of Wellington Press, 2001. http://hdl.handle.net/10150/105817.
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Oh, Kyung-Mook. "Electronic networks and information services in South Korean universities." Thesis, Loughborough University, 1997. https://dspace.lboro.ac.uk/2134/7426.
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Electronic networking is becoming a familiar tool in higher education and research. Because the cost of telecommunications is decreasing, while the power of electronic networks and related computing resources is increasing, the resources and systems of electronic networks can now be used more easily. Access to the new global system of electronic networking has a great potential for the development of information services in South Korea. The principal aim of the research presented here is to determine what campus-wide and nation-wide information system will enable academic and research institutions in South Korea to share their information resources in an effective and efficient way via high-speed networks. The situation in South Korea has been modelled using Checkland's soft systems methodology. Data have been collected via both questionnaires and interviews, using a stratified sample of six South Korean universities as the main source. The factors at work have been examined, and the implications for the university system and for electronic networking in South Korea are considered.
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Brownlee, David Glen. "Pricing information services in electronic markets : case study of DecisionNet /." Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1996. http://handle.dtic.mil/100.2/ADA309226.
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Thesis (M.S. in Information Technology Management) Naval Postgraduate School, March 1996."March 1996." Thesis advisor(s): H.K. Bhargava, William J. Haga. Bibliography: p. 101-103. Also available online.
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Massad, Nelson Heckman Robert. "Perceived transaction satisfaction with electronic service encounters: a critical incident analysis of product-related services and pure services on the Web." Related Electronic Resource: Current Research at SU : database of SU dissertations, recent titles available full text, 2003. http://wwwlib.umi.com/cr/syr/main.
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Basager, Mohammed Ahmed. "Evaluation of electronic information services in academic libraries in Saudi Arabia." Thesis, Loughborough University, 2001. https://dspace.lboro.ac.uk/2134/7530.
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This study aims to investigate the strengths and weaknesses of the information technology services in academic libraries in Saudi Arabia and to propose ways in which these services could be developed. The methodology applies theoretical models, questionnaires and structured interviews. Two models were developed to investigate the behaviour of academic staff and students, the first representing users' cognitive attitudes and the degree of user-satisfaction with the services provided. The second model examines interactions between the university administration, computer centres and libraries. Questionnaires and interviews have been used to generate empirical findings. The main findings concentrate on the following issues. Most respondents had used computers either on or off campus. Use of computers at the selected universities was found to vary significantly. Respondents from science faculties were found to use technology more than other users. IT systems, network infrastructure and the availability of qualified staff were, to varying degrees, found to be a constant source of concern and a hindrance to the provision of effective services. There was no consistent pattern of use and there was frequently a failure to provide any service at all. The only means for academic staff and users to gain access to the Internet was through departmental provision as, at the time of this research, this was not available in the libraries. A lack of funding, qualified staff, programmers and connections to the computer networks are regarded as major reasons for not providing efficient electronic services to users. The main recommendations of this study are that coordination and co-operation between libraries, making full use of technology, should be established. Universities should lobby the Finance Ministry to argue for a change in the regulations to allow libraries to generate their own revenue in order to enhance existing services. University administrations, computer centres and academic departments should establish formal procedures to provide effective electronic services to users. The present provision of training facilities for both staff and students needs to be extensively reviewed and enhanced.
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Morton, Mary Elizabeth Wiedenbeck Susan McCain Katherine Wootton. "Use and acceptance of an electronic health record : factors affecting physician attitudes /." Philadelphia, Pa. : Drexel University, 2008. http://hdl.handle.net/1860/2905.
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Cheng, Grace Y. T., and n/a. "Measuring electronic information systems: the use of the information behaviour model." University of Canberra. Information Management and Tourism, 2002. http://erl.canberra.edu.au./public/adt-AUC20050628.150806.
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This study focused on measuring the importance and contribution of information obtained from the
library, particularly electronic information services (EIS), to success in solving clinical problems in
hospitals. Three research questions with three main hypotheses were advanced and tested on clinicians
in 44 hospitals in Hong Kong. The findings were tested against the framework from Wilson's (1996)
existing general information behaviour model, from which a new extended model for clinicians was
built. Measures of EIS were then derived from the new model.
The research was broadly divided into a series of five studies in two stages: nominal group,
quantitative survey, and interviews in the first stage, and randomized controlled study as well as the
analyses of statistical data and computer transaction logs in the second stage. The key results in Stage I
led to the studies in Stage 11. The randomized controlled study in Stage 11 attempted to reduce the
barriers identified in the information environment, with a view to test the results of an educational
intervention, and to confirm that the hypotheses were true given reduced barriers and the presence of
enabling conditions. The effects of the interventions in this experimental study were validated and
verified by statistical data and transaction logs.
Corroborative evidence from the two-stage studies showed that the three main inter-connected
hypotheses were supported: success in problem-solving is related to the information sources used; user
satisfaction is related to success in problem-solving; and EIS use is an indicator of user satisfaction.
EIS use is determined by a number of factors: the preference for EIS, the use of the library, the skills
and knowledge in searching, the profession of the user and the characteristics of the work environment.
Educational intervention was found to improve success in problem-solving, the attitudes, skills and
knowledge in searching, the satisfaction with and use of EIS, and is an important enabling condition.
The research rejected part of the first hypothesis posed that success in problem-solving is related to
clinical question posed and suggests that further research is needed in this area.
The study supported the extension of the general model to clinical information needs and
behaviours and found new relationships. The study found an additional determinant of EIS
satisfaction, the satisfaction with the information obtained. EIS satisfaction would not be changed by
educational intervention alone if the information obtained was not satisfactory. On the other hand,
education can improve EIS satisfaction regardless of whether the problem has been solved. Of critical
importance is the time factor in determining the use (or non-use) of EIS. There is new evidence that
the awareness of the user of an answer in literature is a determining factor for active searching.
Borrowing the concept of opportunity cost from economic theory, the researcher relates it with the
differing levels of self-efficacy and postulates a model for planning EIS and related library services.
From the new extended model of information behaviour, sixteen main measures or indicators
were tested on a proposed framework in developing performance measures to diagnose information
behaviours and predict EIS use, satisfaction and success in problem-solving. In measuring EIS, the
researcher suggested the holistic approach in assessing traditional (non-electronic) library and
information services as part of information behaviours of clinicians. The study pointed to the
imbalance between self-efficacy and the actual skills and knowledge of users in their searching
mentality and activities and the implication for library practice. Qualitative aspects that require further
research on measurement were suggested.
The study has important ramifications for theory and practice for the information professional.
The new extended model of information behaviour for clinicians establishes deterministic relationships
that help explain why an information search is pursued actively, continuously, or not at all. Measures
that have been derived from these relationships can help diagnose and predict information behaviours.
The study highlights the flexibility and utility of the general model of information behaviour. Also,
this is the first time that such a methodological approach has been adopted to derive EIS measures.
The application of the randomized controlled study methodology in information science was proven to
be feasible and yielded definitive results. The researcher proposes that further development of
information behaviour model should incorporate the element of knowledge generation process in an
organization.
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Eriksson, Oskar, Kristian Maric, and Hans Olsberg. "Electronic Identification : Focus on bank services and security." Thesis, Jönköping University, Jönköping International Business School, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-62.
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Parham, Antonio M. (Antonio Miguel). "Prodigy Business Services--an "instructional case" study of marketing tactics for a computerized electronic information service." Thesis, Massachusetts Institute of Technology, 1990. http://hdl.handle.net/1721.1/45186.
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Nouwens, Johannes Christianus Andreas Richardus. "The outside in questioning the use of electronic information services in organizations /." [Alphen aan den Rijn] : Amsterdam : Kluwer ; Universiteit van Amsterdam [Host], 2004. http://dare.uva.nl/document/76660.
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Johare, Rusnah. "The development of a model for education and training in electronic records management." Thesis, Northumbria University, 2006. http://nrl.northumbria.ac.uk/2868/.
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As the emphasis on accountability in the Electronic Government (EG) environment has increased, the interest in providing the requisite knowledge and skills for the employees and potential employees (i.e. students) to manage electronic records has been heightened. A number of initiatives aimed at providing educational and training opportunities for administrators, archivists, IT personnel and records managers to manage electronic records have been developed. The primary aims of this study are: (a) to analyse the education and training programmes in electronic records management (ERM) for record keepers and develop a model, (b) to examine the needs of record keepers in relation to such knowledge and skills as are required to manage electronic records in the specific context of the EG in Malaysia, and (c) to provide a suitable vocational and professional education and training model for record keepers in Malaysia to acquire and maintain knowledge and skills required for the effective management of electronic records. To achieve the above aims, the research adopted a case study approach that combined both quantitative and qualitative data to answer the various research questions. Quantitative data was gathered from a high level web survey of the national archives and related professional organisations world-wide to identify and examine education and training programmes for record keepers and current international best practice. A questionnaire survey and in-depth interviews were used to investigate and identify the roles and responsibilities of different record keepers in the Malaysian Federal Ministries, explore the context in which the record keepers managed electronic records, and examine their needs for education and training in ERM. Different software packages such as Microsoft Excel, Microsoft Access and NUD.IST (Non-numerical Unstructured Data Indexing Searching and Theorising) were used to analyse the data. This study developed a generic model relating to vocational and professional education and training in ERM. It was based on a review of the various concepts on education and training, as well as concepts underpinning the four pragmatic examples of education and training programmes in ERM developed in Europe and UK. This generic model was used to explore the emergent issues in Malaysia that were related to the need for knowledge and skills in ERM. The model was discussed and tested with the Malaysian record keepers through five focus group discussions. It was found that the generic model matched the situation in Malaysia, even though there were variations in the details due to the varying needs of the Malaysian record keepers within the EG environment and the Malaysian government bureaucracy. The underlying concepts which underpinned the generic model for vocational and professional education and training in ERM developed in this study have been validated within the Malaysian public sector setting. Therefore this generic model must be understood within the specific context of the environment in which the fieldwork was carried out. In order to assess the extent of its universal application, similar projects employing the same methods but conducted in contrasting environments or in other countries have been found to have great value.
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Gebreslassie, Teklebrhan Woldearegay. "E-Business Strategy to Adopt Electronic Banking Services in Ethiopia." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4366.
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E-banking services in Ethiopia are increasing among low-income populations; however, with over 53 million mobile service users countrywide, more than 85% of the population still lacks access to banking services. A single case study was used to explore e-business strategies that bank managers use to promote the adoption of electronic banking services to the unbanked population in Ethiopia. The extended resource-based view of strategy served as the conceptual framework for this study. Data were collected from interviews with 12 experienced bank managers from leading commercial bank in Ethiopia. Data were analyzed using coding techniques and word clustering, with the help of qualitative data analysis software. After member checking and methodological triangulation, data were sorted into 5 themes including ensuring leadership, creating accessibility, fostering customers' acceptance, leveraging unique features and organizational resources, and building an e-banking ecosystem. The result showed that bank managers need to develop a customer-centric organizational posture and they should focus to build e-banking ecosystem inside and outside the country so that they can realize their vision to become global competitors. The findings from the study may contribute to positive social change for the unbanked communities in Ethiopia by informing bank managers options of e-banking adoption strategies thereby improve the convenience and accessibility of banking services.
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Gibson-White, Angela. "Using information from electronic patient records for clinical, epidemiological and health services research." Thesis, Imperial College London, 2015. http://hdl.handle.net/10044/1/41839.
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Background: Improving current and future healthcare is heavily reliant on continuous research and the secondary use of data from patients' medical records, particularly from electronic records. Considerable amounts of data are collected during the care and treatment of a patient, and this data can offer many opportunities, not only for supporting and improving individual patient care or making important contributions to research, but also for investigating causes of diseases, establishing the prevalence of risk factors, and identifying populations at risk of adverse outcomes. However, the management of such data poses challenges, which many believe can be mitigated by storing it electronically. The traditional method of storing medical information in a paper-based format has severe limitations, especially concerning the amount of effort needed to extract information. In contrast, data from electronic patient records (EPRs) is much easier to extract and allows healthcare professionals access to the information needed in a timely manner to provide appropriate care to patients and improve the public's health. The UK still faces the hurdle of balancing public interest with individual privacy. There is clearly a benefit regarding the use of EPRs but there is an increasing need for public education in order to be able to reap the maximum benefits they offer. This thesis examines the benefits and impact of EPRs in the contexts of clinical care and epidemiological and health services research. Methods: The methods used for this research project involved reviewing published materials available through electronic searching, grey literature and websites of bodies such as the Department of Health, and the Health and Social Care Information Centre. The use of the main national primary care databases and secondary care databases and their growth over time was also examined. Results: EPRs are extremely beneficial to research and have a significant potential to improve patient overall care. The use of EPRs is growing as technology advances and health systems move from paper to electronic records. Conclusions: The use of EPRs will only be successful when both the public, researchers and healthcare providers agree on their benefits. The use of EPRs will take healthcare to another level, where the accuracy of data entered is of very high quality and standardised, data security is well-controlled, and there is acceptance by the public concerning the use of their data both for providing clinical care and for other secondary uses.
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Maya, Zukiswa. "The use of electronic information resources in the university of Fort Hare Library Services." Thesis, University of Fort Hare, 2018. http://hdl.handle.net/10353/6303.
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The study seeks to explore the use of electronic information resource in the University of Fort Hare (UFH) Library. The objectives of the study are to determine factors that influence acquisitions of electronic information resources at UFH library, to find out the user’s responses to electronic information resources in the library and identify the challenges faced by UFH library regarding the usage of electronic information resources. The literature review was conducted through an acquisition of electronic information resources in academic libraries, collection development policies of academic libraries in South Africa and application of electronic information resources within South Africa and globally. The study is based on Diffusion of innovation (DOI) theory. The study adopted qualitative and quantitative approaches, and the non-probability sampling-Quota sampling was used for students and purposive sampling technique for librarians and academics. The data was collected with self-administered questionnaires and document analysis. The study found that academics were not fully involved in the acquisition of the library electronic information resources; therefore, there is a lack of communication about the acquisition of electronic resources. The study further reveals that there is usage of electronic information resources; however, there are library users who prefers to use search engines such as google, yahoo etc. It was also identified that there are two important barriers that hinder the use of electronic information resources, i.e. physical and personal barriers. The study recommends that University of Fort Hare library should consider including e resources in the collection development policy. It is also recommended that the library online training/tutorials must be installed on the library website to increase the usage of e-resources. In order to stay relevant and visible, librarians should embrace new opportunities and go beyond the comfort zone of traditional librarian principles.
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Yusoff, Hashimah Mohd. "The use of electronic information resources among the users of Penang Public Library Corporation." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105641.
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Public libraries place importance on information technology for the delivery of quality services. One aspect of quality services is knowing the usage in the electronic information resources (EIRs) among the users. This study was carried out to investigate the use of the EIRs at the Penang Public Library Corporation (PPLC). The findings revealed that EIRs services provided by PPLC are being regularly used by the users. It was noted that the younger group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC (43.2%). The preference of Internet was higher among school students with 25% users and college students with 17.2% users, whereas preference of OPAC was higher among the professional group with 30% users. It was determined also that most of the users who used Internet were for information searching. For OPAC, they seemed more likely to use title search in searching library materials and they learned to use the OPAC by themselves. The usage of other EIRs were less popular with Electronic Journals (19.1%), Online databases (16.0%) and CD-ROMs (7.4%). It is recommended that PPLC must strive aggressively to promote the less popular EIRs that are provided but seldom used by the library users. PPLC also needs to improve its training programme in order to help users to enhance the use of EIRs.
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Hay-Gibson, Naomi V. "Risk and records management : investigating risk and risk management in the context of records and information management in the electronic environment." Thesis, Northumbria University, 2011. http://nrl.northumbria.ac.uk/3308/.
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This thesis presents a study of risk management within records management that focuses on small to medium enterprises(SMEs)in the UK. Cases tudies of three SMEs based in the north of England, ranging from micro-businesses to large scale, were undertaken in a two year period. The aims of the study were to investigate risk in the context of electronic information and records management within SMEs, and to develop a working conceptual model or theory for risk management of electronic information and records. This thesis aims to characterise the approaches to risk and electronic information and records management taken by SMEs throughc case studies, narrative analysis and corpus linguistics. Attitudes and drivers for risk management of electronic information and records management in SMEs were investigated and analysed. The history and historiography of risk management and records management were investigated as part of the preliminary research for the project. The objectives included critically evaluating the vocabulary of risk and risk management, and identifying the use of a common vocabulary of risk in records management within the SME context. This was carried out by a transdisciplinary use of the techniques of computer corpus linguistics (CCL). The creation of a corpus from material collected from interview and questionnaire format contributes to a greater linguistic and semiotic comprehension of the ideas and thoughts behind risk management of records management by different levels of employees in an SME. he corpus was used to identify a vocabulary of terms used by the SMEEs in describing their own risk management in terms of records management, and their experience of risk events in their records management. The outcome of the research will inform the practice of managing risks associated with electronic information and records management in SMEs by distribution of results to relevant small businesses working groups.
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Gray, C. J. "Electronic health record systems in a centralized computing services environment| critical success factors for implementation." Thesis, Robert Morris University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3628910.
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In 2009 the American Recovery and Reinvestment Act (ARRA) was signed into law. As part of ARRA, the HITECH Act set aside $29 billion in Medicare and Medicaid incentives for healthcare organizations. To collect these incentives, healthcare organizations must install an electronic health record (EHR) system and achieve meaningful use. Implementation of an EHR must be completed by 2015 in order to acquire any of the incentives available. Small medical practices consisting of one to five physicians are finding it easier to implement a cloud-based EHR system due to minimal upfront costs and no need for technical capabilities within the medical practice. This study was done using a modified Delphi technique developed by Roy Schmidt to find critical success factors for the implementation of electronic health record systems within a centralized computing services structure. For purposes of this study a centralized computing services structure was considered a cloud or cloud-based environment.
This study found that the top five critical success factors for the implementation were the following: (1) EHR Training – implementing a strong training / education process for EHR users; (2) Usability – practical application of EHR features in a real medical office setting; (3) Reliability – Specifically high levels of redundancy and system availability. If the system is down, patient safety is a risk, and that is an unacceptable norm; (4) Strong clinical representation in the project to ensure workflows, processes and education needs are met; (5) Support services such as deployment / implementation services, help desk, and online support. Of these five factors, four are actually related to usability of the system, and not necessarily strictly based on implementation. This leads us to believe that the success of an implementation is reliant upon user perception based on system usage.
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Avigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.
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E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles and practices are reviewed at the local and international levels, with particular attention paid to the Government of Canada's e-government initiative, known as Government On-Line (GOL). Seven specific e-government applications that can benefit social workers and clients are identified and discussed. The results of eight interviews with directors of local agencies regarding the future of e-government in social services are reported and examined. Specific recommendations and directions for future research are provided.
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Tang, Chen. "Forecasting Service Metrics for Network Services." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-284505.
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As the size and complexity of the internet increased dramatically in recent years,the burden of network service management also became heavier. The need foran intelligent way for data analysis and forecasting becomes urgent. The wideimplementation of machine learning and data analysis methods provides a newway to analyze large amounts of data.In this project, I study and evaluate data forecasting methods using machinelearning techniques and time series analysis methods on data collected fromthe KTH testbed. Comparing different methods with respect to accuracy andcomputing overhead I propose the best method for data forecasting for differentscenarios.The results show that machine learning techniques using regression can achievebetter performance with higher accuracy and smaller computing overhead. Timeseries data analysis methods have relatively lower accuracy, and the computingoverhead is much higher than machine learning techniques on the datasetsevaluated in this project.Eftersom storleken och komplexiteten på internet har ökat dramatiskt under de senaste åren så har belastningen av nätverkshantering också blivit tyngre. Behovet av ett intelligent sätt för dataanalys och prognos blir brådskande. Den breda implementeringen av maskininlärningsmetoder och dataanalysmetoder ger ett nytt sätt att analysera stora mängder data.I detta projekt studerar och utvärderar jag dataprognosmetoder med hjälp av maskininlärningstekniker och analyser av tidsserier som samlats in från KTHtestbädden. Baserat på jämförelse av olika metoder med avseende på noggrannhet och beräkningskostnader, så föreslår jag föreslår den bästa metoden för dataprognoser för olika scenarier.Resultaten visar att maskininlärningstekniker som använder regression kan uppnå bättre prestanda med högre noggrannhet och mindre datoromkostnader. Metoderför dataanalys av tidsserier har relativt lägre noggrannhet, och beräkningsomkostnaderna är mycket högre än maskininlärningstekniker på de datauppsättningar som utvärderatsi detta projekt.
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Sidera-Sideri, Ioulia. "The effective use of electronic information services (EIS) in Greek higher education and their relationship to current Greek educational practice." Thesis, Northumbria University, 2013. http://nrl.northumbria.ac.uk/13397/.
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Over the past two decades Greek university libraries have had to respond to a changing academic and information landscape which impacts significantly on the type of services offered as well as on the way in which these services are offered. The development of Electronic Information Services (EIS) is a major priority in the Higher Education sector. In the same time, the evolution of learning and teaching practice and the changing demands of the academic community affect the libraries’ role and mission. This research explores the relationship between the education system, in terms of the teaching and learning process that are used particularly in the Greek context and EIS provided by libraries. There is a focus here on whether EIS satisfy users’ needs in the current Higher Education context. A qualitative methodology has been followed in order to provide an in-depth user-centred investigation in two of the libraries at the Aristotle University of Thessaloniki. The empirical investigation draws data from three different groups of participants: students, academics and librarians. It is a user-centered study which presents a picture of the use and understanding of EIS in the context of the library. Conclusions show that the education system strongly influences the library’s operation by determining its role and services. The research is focused on defining the extent to which EIS meet their objectives from the perspective of all the participants groups. It also emphasizes the importance of the communication between the different parts of the university community and the role of the education system regarding the use of the EIS. IT skills and computer access have been identified as two important parameters in defining the effective use of EIS. The findings of this research, based on the two research sites under investigation, will provide an insight and an understanding of the needs of users and the characteristics of the context. Additionally, it can support librarians and academics in their decision about library operations and how those fit with the wider educational setting.
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Lee, Koon-yu Michael, and 李冠宇. "Studies on the implementation of electronic services by the Hong Kong Immigration Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2011. http://hub.hku.hk/bib/B46781171.
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Patil, Manjiri Pandurang. "Schema exportation and integration for achieving information sharing in a transnational setting." [Gainesville, Fla.] : University of Florida, 2005. http://purl.fcla.edu/fcla/etd/UFE0009360.
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Niranjan, Mysore Radhika. "Towards IQ-Appliances: Quality-awareness in Information Virtualization." Thesis, Available online, Georgia Institute of Technology, 2007, 2007. http://etd.gatech.edu/theses/available/etd-04262007-121537/.
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Thesis (M. S.)--Electrical and Computer Engineering, Georgia Institute of Technology, 2008.Ferri, Bonnie Heck, Committee Member ; Gavrilovska, Ada, Committee Member ; Yalamanchili, Sudhakar, Committee Member ; Schwan, Karsten, Committee Chair.
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Wong, Sai Man. "Versioning of Web Services for the Swedish Public Sector’s secure electronic mail service Mina meddelanden." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-177577.
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Mina meddelanden (English: My Messages) is a secure electronic mail service provided by seven Swedish public authorities, which may be used by the Swedish population to electronically receive mail from the public sector. The IT infrastructure of this mail service is primarily developed and maintained by the Swedish Tax Agency. It is built on Web Services and the principles of Service-Oriented Architecture (SOA). This allows external stakeholders to connect to the system as subsystems: Senders, Postal Services or Mailbox Operators, each designed to either send, mediate or receive mail using Web Services. Used in this way, Web Services allow for a loosely coupled system, however, system upgrades must be deployed in an orderly fashion so as to prevent breakdowns. The main research areas of this literature review, conducted with an iterative search process, include versioning of Web Services, SOA strategies, design patterns and frameworks. Based on the findings of this research, two theoretical approaches are suggested for Mina meddelanden: (i) a gradual change between two strictly controlled versions with a unified repository to store relevant Web service artifacts and documentations, and (ii) more generally to implement an integration platform that includes a service bus to mediate messages to the most suitable version. Mina meddelanden is a government project, and there are strict IT regulations and directives that must be followed. Therefore, the first approach is the most suitable at the time of writing, since there is already a working version of the system that follows these rules. Future implementation of an integration platform requires further study to ensure legal requirements are met.Mina meddelanden är en säker digital posttjänst som tillhandahålls av sju svenska myndigheter och kan användas av den svenska befolkningen för att ta emot post elektroniskt från den offentliga sektorn. IT-infrastrukturen av denna posttjänst utvecklas och underhålls främst av Skatteverket. Den är byggd på webbtjänster och principerna av en tjänsteorienterad arkitektur (SOA). Detta gör det möjligt för externa aktörer att ansluta till systemet som delsystemen: Avsändare, Förmedlare eller Brevlådeoperatörer som är utformade för att antingen skicka, förmedla eller ta emot e-post med hjälp av webbtjänster. Webbtjänster gör det möjligt för delsystemen att samarbeta med varandra, men uppdateringar utav ett sådant system måste ske på ett metodiskt sätt för att förhindra haverier. Det huvudsakliga undersökningsområdet av denna litteraturstudie, genomfördes med en iterativ sökprocess, omfattas av versionshantering av webbtjänster, SOA strategier, designmallar och ramverk. Baserat på litteraturstudien förslås två teoretiska tillvägagångssätt för Mina meddelanden: (i) en succesiv förändring mellan två strikta och kontrollerade versioner med ett enat förvar för att lagra relevanta webbtjänster artefakter och dokumentationer och (ii) en mer generell lösning att implementera en integrationsplattform som inkluderar en tjänstebuss för att förmedla meddelanden till den mest passande versionen. Mina meddelanden är ett statligt projekt och måste därför följa strikta IT direktiv och riktlinjer, så det första tillvägagångssättet är den bäst kvalificerad i skrivande stund på grund av att det redan finns en fungerande version av systemet som följer dessa regler. Framtida implementationer av en integrationsplattform kräver ytterligare studier för att säkerställa att juridiska krav är uppnådda.
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Downing, Thomas A. "An Initial Survey and Description of How Selected United States Government Libraries, Information Centers, and Information Services Provide Public Access to Information Via the Internet." the Library of Congress, 2000. http://hdl.handle.net/10150/105137.
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The purpose of this survey is to describe how selected United States Government agencies provide information to the public via Internet services. With more than 2,000 Federal library and information centers located throughout the world this effort, of necessity, is selective and findings neither represent all libraries nor do they identify all approaches currently used to present information via the Web. An effort has been made to describe services without attributing values to particular site characteristics. This report provides a brief snapshot in time of a complex and rapidly evolving world. While not definitive in scope, it is hoped that this report will provide a baseline for anyone who may wish to revisit some of these sites in the future to determine how services may have been expanded, reduced, or refined.
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Al-umaran, Saleh. "Culture dimensions of information systems security in Saudi Arabia national health services." Thesis, De Montfort University, 2015. http://hdl.handle.net/2086/11393.
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The study of organisations’ information security cultures has attracted scholars as well as healthcare services industry to research the topic and find appropriate tools and approaches to develop a positive culture. The vast majority of studies in Saudi national health services are on the use of technology to protect and secure health services information. On the other hand, there is a lack of research on the role and impact of an organisation’s cultural dimensions on information security. This research investigated and analysed the role and impact of cultural dimensions on information security in Saudi Arabia health service. Hypotheses were tested and two surveys were carried out in order to collect data and information from three major hospitals in Saudi Arabia (SA). The first survey identified the main cultural-dimension problems in SA health services and developed an initial information security culture framework model. The second survey evaluated and tested the developed framework model to test its usefulness, reliability and applicability. The model is based on human behaviour theory, where the individual’s attitude is the key element of the individual’s intention to behave as well as of his or her actual behaviour. The research identified a set of cultural and sub-cultural dimensions in SA health information security and services.
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Wagner, Pamela Jean, and Christal June Quam. "Electronic access to academic records by Department of Children's Services social workers." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2184.
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The purpose of this study was to examine whether or not DCS social workers would obtain client's educational records if they had electronic access to these records. If a social worker could access client school records quickly and easily and then enter the information into the case management computer system, the school history would travel with the client to their new environment. This information would insure that the foster child with special education needs was placed in the proper classroom, giving the child a better chance to succeed.
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Egowan, Ritah Ejeckenbe. "Assessing e-services from a user perspective : A study of the Swedish electronic tax declaration." Thesis, Örebro universitet, Handelshögskolan vid Örebro universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-16045.
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E-services including electronic tax declaration are becoming trendy in Sweden. Many resources are invested in their development but evaluation from user’s perspective is limited. Sweden has big plans to become the leading internet nation by 2015. Are citizens opinion taken into consideration during such initiatives? Are the citizens satisfied with the e-services they have in place? With a sample size of 90, this paper studies the e-tax system in Sweden from six information system success variables. The DeLone and &McLean IS success model was adopted to analyze the research question “What is the user’s perception of electronic tax declaration in Sweden”. Perception in this paper means physical impression interpreted in the light of experience. Online survey method was applied and results revealed that all six variables were successful. Time factor, security concerns and convenience influence e-service usage. Elderly exclusion, adaptability and language barriers were the major problems with the e-tax system. On a whole, this paper aims at providing general contributions to e-service research in the future.
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Conyers, Angela D. "The use of external information by managers in larger industrial companies with special reference to the role of electronic external information services." Thesis, City University London, 1989. http://openaccess.city.ac.uk/8247/.
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This research examines the use of external information by managers in larger industrial companies, with special reference to use of electronic information services. Five different industries are selected for study - oil, pharmaceutical, construction, electronics and retail. Evidence on the areas and sources of external information of most importance to managers, including electronic sources, was sought by means of a questionnaire survey distributed to managers in marketing, finance, corporate planning, computer systems and management services and to company librarians! information officers. The questionnaire was completed by 122 managers from fifty-one companies and followed up by case study interviews with eleven selected respondents. All respondents agree on the importance of industry market trends and competitor activities as the main areas of external information and on the personal communications network and industry publications as the prime sources. Information of the organization's broader environment is viewed as less important, Company libraries, where they exist, are not always highly regarded or fully exploited as sources of information by managers. The research shows that electronic information services are not in general rated highly as an information source. The main reason for the lack of use by managers appears to be lack of content relevance, but lack of awareness, pricing structure and accessibility are also contributory factors. Videotex services are held in low regard by their users and non-users alike. Commercial databases, on the other hand, are valued by their main user group, which consists of librarians from the pharmaceutical industry and from larger oil companies. Type of industry, type of respondent and size of company are all important variables in use of electronic information services. The research identifies four different approaches to external information use - individual, library, systems and information management. In spite of the acknowledged importance of external information, the informal approach is still prevalent. There is no extensive use of electronic services in companies which do not have an established library structure and there are few examples of a properly structured 'information management' approach which combines both internal and external sources.
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Bokhari, Hasnain [Verfasser]. "Information and Communication Technologies in Pakistan. History and analysis of electronic public services (2000-2012) / Hasnain Bokhari." Hamburg : disserta Verlag, 2020. http://d-nb.info/122220827X/34.
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Louws, Margie. "Electronic multi-agency collaboration : a model for sharing children's personal information among organisations." Thesis, University of Bradford, 2010. http://hdl.handle.net/10454/5694.
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The sharing of personal information among health and social service organisations is a complex issue and problematic process in present-day England. Organisations which provide services to children face enormous challenges on many fronts. Internal ways of working, evolving best practice, data protection applications, government mandates and new government agencies, rapid changes in technology, and increasing costs are but a few of the challenges with which organisations must contend in order to provide services to children while keeping in step with change. This thesis is an exploration into the process of sharing personal information in the context of public sector reforms. Because there is an increasing emphasis of multi-agency collaboration, this thesis examines the information sharing processes both within and among organisations, particularly those providing services to children. From the broad principles which comprise a socio-technical approach of information sharing, distinct critical factors for successful information sharing and best practices are identified. These critical success factors are then used to evaluate the emerging national database, ContactPoint, highlighting particular areas of concern. In addition, data protection and related issues in the information sharing process are addressed. It is argued that one of the main factors which would support effective information sharing is to add a timeline to the life of a dataset containing personal information, after which the shared information would dissolve. Therefore, this thesis introduces Dynamic Multi-Agency Collaboration (DMAC), a theoretical model of effective information sharing using a limited-life dataset. The limited life of the DMAC dataset gives more control to information providers, encouraging effective information sharing within the parameters of the Data Protection Act 1998.
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Louws, Margie. "Electronic Multi-agency Collaboration. A Model for Sharing Children¿s Personal Information Among Organisations." Thesis, University of Bradford, 2010. http://hdl.handle.net/10454/5694.
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The sharing of personal information among health and social service organisations is a complex issue and problematic process in present-day England. Organisations which provide services to children face enormous challenges on many fronts. Internal ways of working, evolving best practice, data protection applications, government mandates and new government agencies, rapid changes in technology, and increasing costs are but a few of the challenges with which organisations must contend in order to provide services to children while keeping in step with change.
This thesis is an exploration into the process of sharing personal information in the context of public sector reforms. Because there is an increasing emphasis of multi-agency collaboration, this thesis examines the information sharing processes both within and among organisations, particularly those providing services to children. From the broad principles which comprise a socio-technical approach of information sharing, distinct critical factors for successful information sharing and best practices are identified. These critical success factors are then used to evaluate the emerging national database, ContactPoint, highlighting particular areas of concern. In addition, data protection and related issues in the information sharing process are addressed.
It is argued that one of the main factors which would support effective information sharing is to add a timeline to the life of a dataset containing personal information, after which the shared information would dissolve. Therefore, this thesis introduces Dynamic Multi-Agency Collaboration (DMAC), a theoretical model of effective information sharing using a limited-life dataset. The limited life of the DMAC dataset gives more control to information providers, encouraging effective information sharing within the parameters of the Data Protection Act 1998.
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Ding, Dong. "A practical investigation into how education providers can effectively exploit web services." Access electronically, 2004. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20060221.092420/index.html.
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Eidson, Lisa Ayrdrie Kathleen. "Barriers to e-learning job training government employee experiences in an online wilderness management course /." Diss., [Missoula, Mont.] : The University of Montana, 2009. http://etd.lib.umt.edu/theses/available/etd-01222010-102048.
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Sigwejo, Annastellah Obedi. "Evaluating e-government services : a citizen-centric framework." Thesis, Cape Peninisula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2285.
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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2015.In a quest to offer better services to both citizens and businesses throughout Africa, efforts to adopt e-government projects are gaining momentum. As a result of this, there is a need for effective measurement of delivery and quality of such e-services. Currently, there are several metrics applied to measure and rank the e-readiness of various African countries. However, while these measures have provided a source of comparative analysis between different e-government projects, they are far from being perfect. For example, most of these measures are diverse and difficult to compare, since they assume ‘one size fits all’ and ignore differing environmental, cultural and contextual factors of various countries. Further criticisms of these measures are that they are ‘first generation metrics’ designed for developed countries, as opposed to developing countries. Thus, the crux of the research problem was that there are no suitable evaluation strategies for understanding and measuring the effectiveness of e-government services in order to improve the management thereof, and thereby attain the best possible value for citizens. The objective of this study was to develop a framework, for evaluating the effectiveness of e-government services in a typical developing country. Tanzania’s mainland was chosen as the context for this study: as a typical developing African country, its early phase of e-government development provided an optimal case for this study concerned with the useful and effective evaluation of e-government services. I have chosen a qualitative research method paradigm, underpinned by an interpretive approach, to facilitate both research objectives: developing an evaluation framework after determining the necessary evaluation parameters. Empirical evidence was gathered via interviews with e-government practitioners in Tanzania and via focus groups with selected citizens. Other sources of data included government documentation (policies and strategies) and government websites. The data was analysed through the combined application of an adapted grounded theory method and interpretation. Using the latter analytical processes several effectiveness dimensions of e-government services were derived. Through further analysis these were synthesised into the main output of the study viz. an e-government citizen satisfaction framework (ECSF). This framework, a unique contribution to the existing body of knowledge, demonstrates how citizen and government imperatives should be amalgamated to evaluate the effectiveness of e-government services. The findings further support and advance Information Technology management within government, as this is the first comprehensive framework to ensure an integrated approach for monitoring and evaluating e-government programmes. This study also combines important ideas from two existing domains—service management and IS evaluation—to generate new foundations leading to further work by researchers.
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Eriksson-Backa, Kristina. "In sickness and in health [electronic resource] : how information and knowledge are related to health behavior /." Åbo : Åbo Akademis Förlag, 2003. http://bibbild.abo.fi/ediss/2003/ErikssonKristina.pdf.
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Al-Dabbagh, Mustafa. "Electronic Government in Iraq: Challenges of development and implementation." Thesis, Örebro universitet, Handelshögskolan vid Örebro universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-19751.
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Georgiou, Andrew. "The organisational and communication implications of electronic ordering systems for hospital pathology services." University of Sydney, 2009. http://hdl.handle.net/2123/4653.
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Doctor of PhilosophyComputerised Provider Order Entry (CPOE) systems provide clinicians with the ability to electronically enter hospital orders for laboratory tests and services. CPOE is able to integrate with hospital information systems and provide point of care decision support to users thereby making a potentially significant contribution to the efficiency and effectiveness of care delivery. The evidence of the impact of CPOE systems on pathology services is not extensive and insufficient attention has been paid to their effect on organisational and communication processes. This thesis aimed to investigate the implications of CPOE systems for pathology laboratories, their work processes and relationships with other hospital departments, using comparative examinations to identify the tasks they are involved in and the particular needs the laboratories expect to be filled by the new system. This longitudinal study of a CPOE system was carried out over three years using multiple cases from a hospital pathology service based at a large Sydney teaching hospital. Multi-methods using quantitative and qualitative data were employed to achieve triangulation of data, theory and methods. The findings provide evidence of a significant 14.3% reduction of laboratory turnaround times from 42 to 36 minutes when laboratory data for two months were compared before and after CPOE implementation. The findings also reveal changes in the pattern and organisation of information communication, highlighting transformations in the way that work is planned, negotiated and synchronised. These findings are drawn together in a comprehensive organisational communication framework that is highly relevant for developing a contingent and situational understanding of the impact of CPOE on pathology services.
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Ho, Yu-Feng. "PDF Receipts: A micro-based-payment web service." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2714.
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The purpose of this project is to design, build and implement an instance of a specified online payment system, which is based on micro-payments. The three components for this system are a bookstore, a receipt service and a currency issuer.
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Ozkan, Ozlem. "Attitudes And Opinions Of People Who Use Medical Services About Privacy And Confidentiality Of Health Information In Electronic Environment." Master's thesis, METU, 2011. http://etd.lib.metu.edu.tr/upload/12612974/index.pdf.
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In health services, it is a necessity to keep the records of the patients. Although paper-based records are commonly used for this aim, they are not as convenient as computerized records. Therefore, many of the health facilities have recently started keeping patients&rsquohealth records in electronic databases. However, new questions about confidentiality and privacy of these records were raised with this new system.This study aims to investigate the opinions and attitudes of the people who use the health services of Turkey about the privacy and confidentiality of health information in electronic environment. In the survey, there are 596 participants from 64 different cities in six geographical regions of Turkey. The findings show that people feel comfortable about computer usage in health-care but they are concerned about the privacy and confidentiality of their information and also they are not sure if their medical information is safe and secure now. Moreover, they are mostly unaware about current regulations related to information privacy in Turkey. The study also shows that people trust in their doctors, health researchers in universities, pharmacist, nurses and other hospital staff but do not trust in insurance companies, government, private sector health researchers, information technology specialists and government health researchers for the privacy of their medical records.
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Ndinoshiho, Joseph Megameno. "The use of electronic information services (EIS) by undergraduate nursing students at the University of Namibia's (UNAM) northern campus : a descriptive study." Master's thesis, University of Cape Town, 2008. http://hdl.handle.net/11427/13918.
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Includes bibliographical references (leaves 171-187).Library and information science professionals are increasingly taking a keen interest in gaining a better understanding of how university's students are making use of the electronic information services (EIS) in academic libraries. This study investigated the use of EIS by undergraduate nursing students at the University of Namibia's (UNAM) Northern Campus. The study has specifically examined the extent to which these students used EIS, the purposes for which they used EIS, the barriers they encountered in their use of EIS, the benefits they feel they gain from using EIS, the sources they use to acquire EIS skills, and their perceptions of EIS.
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Pickard, Alison. "Access to electronic information resources : their role in the provision of learning opportunities for young people : a constructivist inquiry." Thesis, Northumbria University, 2002. http://nrl.northumbria.ac.uk/12496/.
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This PhD study was designed to answer the question; does access to electronic information resources have a role to play in breaking down barriers to learning encountered by young people? If so, how does it, why does it and what are the circumstances which influence this role? The answers would then provide a deeper understanding of the use of these resources. This is a constructivist inquiry; sixteen young people aged 13-14 years were selected using snowball sampling to provide maximum variation. Emergent design was a feature of the research model and due to the uniqueness of this approach in Library and Information Science, in depth discussion of the research model is included in this thesis. Prolonged engagement with the sixteen participants using data collection methods such as in-depth interviews, observations, logs, and document analysis created ‘rich pictures’ of the individuals in the form of holistic case studies. These case studies were used as the basis of a cross-case analysis in order to provide for transferability of case, based on contextual applicability and to generate a theory grounded in the data from cross-case themes as they emerge. This study has produced a model of learning opportunities based on tangible and perceived affordances. This model was then used to structure the variables identified as significant to the role of electronic information resources in the provision of learning opportunities. A framework of potential learning opportunities in the electronic information environment has resulted which identifies the tangible variables such as availablity and accessibility of technogies and perceieved variables such as motivation, interaction. These vairables impact on affordances of electronic information resources on learning opportunites.
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Santos, Antonio Augusto da Silva. "O papel da TI na estratégia, definição e operação de canais para fornecimento de serviços eletrônicos." Universidade de São Paulo, 2012. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-16072013-110754/.
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A criação de uma gama nova de serviços eletrônicos baseados em tecnologia da informação é uma realidade para as empresas. Serviços deste tipo estão ganhando importância em diversas áreas como a de comércio eletrônico. Em função deste aumento de importância, as empresas vêm dedicando esforços para organizar o desenvolvimento de novos serviços desta natureza de maneira a estarem alinhados com a estratégia das organizações. Também no âmbito acadêmico, o interesse por estudar serviços eletrônicos vem crescendo desde 2004. As áreas de estudo são as mais diversas, sendo a questão do desenvolvimento destes serviços de forma alinhada ao processo de planejamento estratégico um dos principais. Diante deste contexto, prático e acadêmico, este trabalho tem por objetivo avalizar como as empresas brasileiras definem suas estratégias em relação à prestação de serviços eletrônicos. Em havendo a criação do serviço eletrônico, o trabalho também procura avaliar a integração deste serviço com os demais canais, eletrônicos, humanos ou misto entre os dois. Neste contexto, avaliar o papel da tecnologia da informação (TI), ou seja, como a TI participa da decisão e, se for o caso, qual a sua influência no processo de construção do serviço eletrônico. Finalmente, o trabalho procura avaliar também a influência do alinhamento estratégico entre a TI e o negócio no âmbito do processo de criação de novos serviços eletrônicos. De maneira a cumprir com estes objetivos, o trabalho buscou se basear nos construtos teóricos gestão de serviços, gestão de tecnologia da informação e serviços eletrônicos para elaboração de proposições que foram testadas frente a estudos de caso realizados em quatro empresas brasileiras, um banco, uma empresa de telecomunicações, uma empresa de aviação civil e uma empresa de internet. Optou-se pela escolha de quatro casos, de forma que uma quantidade razoável de informações em profundidade pudesse ser obtida sendo também possível o aumento do nível de generalização com o cruzamento dos casos. Ao se discutir os casos frente às proposições de pesquisa o estudo concluiu que: a) melhorar a experiência do cliente habilita a preocupação com novas tecnologias; b) melhorar a experiência do cliente habilita a participação da TI como idealizador do uso de novas tecnologias; c) o controle de custo desativa a preocupação com novas tecnologias e; d) a participação forte da TI habilita a visão estratégica de canais múltiplos, além de um conjunto de outros achados indiretos em função das discussões realizadas.There is a new type of services based on information technology that is already a reality for companies. These services are gaining importance in several areas like electronic business that is the main focus of this work. Considering the relevance associated with those services, companies are dedicating strategic resources for planning and organizing the development of these new services aligned with corporate strategies. Also in the academic field, the interest for studying these electronic services is growing since 2004. There are several areas of interest, but one of the main ones is related to the alignment of the strategy to the development of such services. Taking this scenario into consideration, this work has the purpose to evaluate how Brazilian companies define their strategy, operates and manages the delivery of electronic services. When creating the electronic service, the work tries to understand the integration of this new service with the other customer contact channels and the related impact of IT organization. In this context, to evaluate the information technology (IT) role, or how IT participates the decision making process to build the electronic service. Finally, the work looks for understanding the influence of the strategic alignment between IT and business in the process of new electronic service development. To accomplish these objectives, it was used service management, information technology management and electronic service as theoretical constructs to build propositions that were tested against case studies conduced in four Brazilian companies from different industry segments: a bank, a telecommunication company, an aviation company and an internet company. Four cases where choose, a good amount of detailed information could be obtained promoting some level of generalization by crossing the cases analysis. While discussing the cases and the propositions the study concluded that: a) improve customer experience make companies concerned with new technologies; b) improve customer experience also makes IT more present on determining how to use new technologies; c) cost control diminishes the concern of the companies on using new technologies and; d) strong IT participation makes multiple channel vision possible. There are also other indirect findings got from the case study discussions.
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Nomdoe, Herschel Gordon. "Evaluating web-based information systems effectiveness : an e-service quality multi-stakeholder perspective." Thesis, Cape Peninsula University of Technology, 2007. http://hdl.handle.net/20.500.11838/1370.
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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2007Over a period spanning approximately twenty five years Information Systems (IS) researchers have been plagued by the problem of how to evaluate IS effectiveness or success. After the advent of the World Wide Web (WWW) in the 1990s, questions have arisen regarding the relevance of previously established evaluation approaches to the evaluation of web-based IS. Subsequently, firms have invested billions of dollars anually in information systems but the lack of appropriate frameworks for evaluating their effectiveness made it difficult to determine the return on IS investment. In a period spanning 20 years IS researchers proposed a diverse number of approaches e.g. the communications research of Shannon and Weaver (1949) and the information "influence theory" of Mason (1978). These were subsequently incorporated into a single model in 1992, called the IS Success Model (Delone & McLean, 1992). The principal objective of this research project was to develop a generic methodology for web-based Information Systems (IS) success evaluation from a multi-stakeholder perspective for specific IS contexts. The Delone and McLean IS Success Model (Delone and McLean, 1992) provides an underpinning framework for measuring IS effectiveness. In the latter 1990's the concept of service-quality was introduced into the IS effectiveness literature. In their updated IS Success Model, Delone and McLean (2003) then included service quality as key measure in the evaluation of IS success. Consequently this research project focused on how service quality concepts could be applied as a measure of IS effectiveness within e-commerce. A 3-pronged approach to IS evaluation was proposed viz. identification of generic stakeholder groups such as e-Customer, sponsoring manager, internal users etc.; identification of the context of the IS evaluation for each stakeholder i.e. what is the main function and context of operation of the IS; and lastly identification of stakeholder specific e-SQ criteria. The study demonstrates that the success of IS deployed within online environments, could be evaluated and measured differently by each stakeholder for the various e-Service Quality (e-SQ) dimensions within a particular IS context. The study presents the results of an investigation into a web-based IS at a national telecommunications company in South Africa which was evaluated using e-Service Quality (e-SQ) constructs. The study demonstrates the operationalisation of an e-SQ instrument for the purposes of evaluating IS effectiveness amongst multi-stakeholders. Evidence is provided that measuring attitudes of different stakeholders provides a more holistic perspective of IS success. The primary conclusion reached is that by using a step-by-step methodology of IS success measurement, the objective of establishing whether companies have received a return on web-based IS investment, can be achieved. Furthermore, the outcomes of the study has contributed to existing literature on IS effectiveness measurement. In particular, it will add to the existing body of knowledge regarding the use of e-SQ instrument to evaluate multi-stakeholder perceptions.
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Hall, Shirley L. "Information processing instruction in Virginia Community Colleges." Thesis, Virginia Polytechnic Institute and State University, 1986. http://hdl.handle.net/10919/94455.
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This was a study of the information processing instruction in Virginia Community Colleges. The purposes of the study were (a) to obtain baseline information about the information processing instruction programs, and (b) to evaluate the information processing programs using the information processing"content" portion of the Standards for Excellence in Business Education. The respondents in the study were secretarial science program directors in the Virginia community colleges. Responses to the survey instrument were received from 22 of the 32 mailed (69%).
For the responding institutions, 2314 students were enrolled in courses that involve word processing. Sixty-six percent of the students were younger than 25. There were 57 instructors of information processing in the community colleges; two male and 55 female. Fifteen were full time, 42 part-time. Six of the faculty had doctor's degrees, 42 had master's degrees, six had bachelor's degrees. Of the 419 computers used for word processing, over one-half were IBM compatible. In addition, 106 dedicated word processors were in use. WordStar computer software was used by one-half of the community colleges. Other software most used included WordPerfect and Display Write. Word processing was the most-offered secretarial science course.
The secretarial science program directors rated their information processing instruction programs to"meet" or"exceed the standard" in 112 of the 113 items in the"content" portion of the Standards published by the U. S. Department of Education. The one item that was rated"below standard" was an item dealing with data communications instruction.
The Standards items were divided into 12 subtopics. The subtopic to receive the highest rating was"Employability Traits and Attitudes." The subtopic to receive the lowest rating was"Computer Programming."M.S.
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Ho, Si Meng. "Web visualization for performance evaluation of e-Government." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2492851.
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Shafique, Hamza. "On Development and Optimization of Energy Management System (EMS) for Battery Energy Storage System (BESS) : Providing Ancillary Services." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-289630.
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The battery energy storage systems (BESS) installed standalone and with solar photovoltaic installations can be used beyond just storing excess generated electricity from the solar panels. The BESS can be intelligently managed by an Energy Management System (EMS) that uses the BESS resource for multiple ancillary services. The hypothesis in this study is that by optimizing the distribution of BESS resource between peak shaving of local load and providing frequency regulation service through the reserve market additional value can be generated from the already present resource. The EMS designed during the course of this thesis consists of two main parts, first the Prognosis Module that forecasts and makes recommendation for the delivery of hourly service from the BESS with quantified uncertainty and, second the Realtime Operation Module that takes the recommendations from the Prognosis Module and dispatches the necessary service meanwhile correcting for the uncertainty from the Prognosis Module. The Prognosis Module of the EMS is tested through the Öckero Ice Rink case study. In the case study local peak shaving saves 9.5% of the monthly power tariff by reducing its demand component through shaving the peak power of the test day by 21%. The EMS also allows for profit generation by frequency regulation through reserving capacity for three hourly slots within the test day on the reserve market.Ett batterilager installerat separat eller tillsammans med en solelanläggning kan användas för mer än att öka egenanvändning av solel. Smart styrning med ett Energy Management System (EMS) möjliggör leverans av systemtjänster från batterilagret till elnätet. Hypotesen i denna studie innefattar att optimering av distributionen av ett energilagers kapacitet mellan kapning av effekttoppar och leverans av systemtjänsten frekvensreglering innebär en ökning av resursens värde. EMS som designats under detta projekt består av två delar; dels en prognosmodul som prognostiserar energianvändning för att ge rekommendationer för distribuering av kapacitet, dels en modul som i realtid styr batteriet baserat på prognosmodulens rekommendationer och uppmätt data. Prognosmodulen har testats i en fallstudie av Öckerö Ishall. Fallstudiens resultat visar att EMS som konstruerats reducerar nätavgiften med 9,5% genom att minska dagens högsta effekttopp med 21%. Resultatet visar även att frekvensreglering kunde levereras under tre timmar samma dag, vilket skulle generera ytterligare intäkter.
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Wongchachom, Chumnong. "An investigation into a community information database system in the northeast of Thailand community empowerment through community learning centres /." Connect to thesis, 2006. http://portal.ecu.edu.au/adt-public/adt-ECU2006.0018.html.
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Takaoka, Haruyoshi. "Business-to-consumer electronic commerce in Japan." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2707.
Full textAbstract:
The purpose of the project was to examine the current situation of B2C e-commerce in Japan, consumers' online purchasing behavior, and attributes affecting online purchases. Since many companies are interested in starting or have started B2C e-commerce businesses, this study would aid companies in developing marketing strategies that would grow their businesses and build loyalty among consumers.