Academic literature on the topic 'Electronic government information – Botswana – Case studies'
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Journal articles on the topic "Electronic government information – Botswana – Case studies"
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Shonhe, Liah, and Balulwami Grand. "Implementation of electronic records management systems." Records Management Journal 30, no. 1 (September 11, 2019): 43–62. http://dx.doi.org/10.1108/rmj-03-2019-0013.
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Purpose Technology has influenced the implementation of electronic records management systems (ERMS) in government agencies. The high incidence of poor service delivery in government agencies is a key factor that has put pressure on the government to implement ERMS. Despite the potential benefits of implementing ERMS, the adoption and use of these programs has been slow and some systems have failed. Therefore, the purpose of this study is to assess how Tlokweng land board (TLB) implemented its electronic records management program using Kotter’s model and awareness, desire, knowledge, ability and reinforcement change model. Design/methodology/approach The study adopted a pragmatic paradigm and used a case study research design to collect data at TLB. The research made use of mixed methods approach to collect data using questionnaires, interviews and document reviews. Purposeful sampling was used to solicit data from 53 participants in the land board. Findings The findings of the study revealed that communication has been used as the most effective tool for managing change at TLB. However, TLB has not yet managed to reinforce the change implemented because of the lack of adequate training and motivation of change champions. Moreover, the change management team has little training on the change management framework produced by the Ministry of Lands and Housing. Research limitations/implications The study was limited to one land board in Botswana. Therefore, the findings may not be generalized to all land boards. Originality/value This is the first study to be conducted in Botswana that has assessed change management practices in the implementation of records management systems. This study therefore recommends adoption of the change management lens/framework by a records professional when implementing ERMS.
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Munyoka, Willard. "Electronic government adoption in voluntary environments – a case study of Zimbabwe." Information Development 36, no. 3 (July 28, 2019): 414–37. http://dx.doi.org/10.1177/0266666919864713.
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Many governmental organisations across the world are progressively implementing electronic government systems to enhance their back-office operations and offer better and efficient services to citizens. Zimbabwe is not an exception to this e-government wave. Previous studies note that the acceptance and utilisation of e-government systems by citizens in Zimbabwe remains suboptimal, sluggish and problematic due to several factors. This study sought to establish the effect of seven predictor variables on citizens’ behavioural intentions to use e-government systems in Zimbabwe. Drawing from the extended Technology Acceptance Model (TAM2), extended Unified Theory of Acceptance and Use of Technology (UTAUT2), Framework for National and Donor Action, and e-Government Trust model as theoretical underpinnings, this study proposed a conceptual framework to predict citizens’ behavioural intentions on e-government. Survey data for testing the conceptual framework were collected from 247 respondents in Zimbabwe using structured questionnaires. Confirmatory factor analysis using IBM AMOS structural equation modelling method was conducted to establish the structural model fit of the proposed model. Findings of this study establish that eight of the hypothesised constructs explain 89% of the discrepancies of behavioural intention to demonstrate good predictive power of the proposed model in voluntary environments. Thus, level of education, facilitating conditions, e-government awareness, price value; privacy, security and trust; political self-efficacy and influence were all confirmed as salient predictors of e-government adoption. These findings provide invaluable insights and pointers to practitioners and policy-makers on e-government implementation and may guide further research on e-government adoption in voluntary environments.
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Irani, Zahir, Vishanth Weerakkody, Muhammad Kamal, Nitham Mohammed Hindi, Ibrahim H. Osman, Abdel Latef Anouze, Ramzi El‐Haddadeh, Habin Lee, Mohamad Osmani, and Baydaa Al‐Ayoubi. "An analysis of methodologies utilised in e‐government research." Journal of Enterprise Information Management 25, no. 3 (April 13, 2012): 298–313. http://dx.doi.org/10.1108/17410391211224417.
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PurposeThe purpose of this paper is to analyse the research design, methodologies and approaches utilised in electronic government (e‐government) research studies published in the last decade (2000‐2012).Design/methodology/approachA profiling approach is employed to analyse 114 (out of 3,934 from 2000 to 2012) e‐government publications (with specific focus on user satisfaction) including examining variables such as country of research, sample size, type(s) of respondents, data collection methods, and statistical tools and techniques employed.FindingsAmong the research design, methodologies and approaches adopted in the extant e‐government research studies, the quantitative research based approach supported by statistical analysis was the most dominant approach applied by authors in the last decade. Few studies were found to use qualitative‐based approaches such as case studies and interviews.Originality/valueThe prime value and uniqueness of this research lies in presenting the type of research design, methodologies and approaches used in studies that focus on issues surrounding user satisfaction in e‐government research. This has been achieved by synthesising existing publications in Electronic Government: An International Journal (EG), Electronic Journal of Electronic Government (EJEG), International Journal of Electronic Government Research (EJEGR), Transforming Government: People, Process and Policy (TG:PPP), Government Information Quarterly (GIQ), Public Administration Review (PAR), Public Administration: An International Quarterly (PA), Journal of Public Administration Research and Theory (JPART), and Local Government Studies (LGS).
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Mahmood, Rumel. "Can Information and Communication Technology Help Reduce Corruption? How So and Why Not: Two Case Studies from South Asia." Perspectives on Global Development and Technology 3, no. 3 (2004): 347–73. http://dx.doi.org/10.1163/1569150042442539.
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AbstractThe deployment of electronic governance over the past few years has enabled citizens to access government information and services with more ease and less cost. Unfortunately, the majority of governments embracing these technologies and making the citizen-government interaction easier to navigate are found primarily in the industrialized West. One exception is India, which is the focus of this paper. Beyond viewing electronic governance as a means of facilitating state-citizen interactions, I explore the linkages between electronic governance and corruption deterrence, and by doing so, fill in a crucial void in the current literature. After reviewing successful ICT-led government reform efforts in the West from public administration literature, a simple model is proposed to determine how these technologies may come to be utilized for reform. The model is then applied to the Indian state of Andhra Pradesh and the neighboring government of Bangladesh to test the salience of the variables, and to determine why the former may be more successful than the latter.
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Cavlin Bozbeyoglu, Alanur. "Citizenship rights in a surveillance society: The case of the electronic ID card in Turkey." Surveillance & Society 9, no. 1/2 (November 30, 2011): 64–79. http://dx.doi.org/10.24908/ss.v9i1/2.4095.
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Turkey’s mandatory ID card system, in place since the foundation of the Republic, is an integral part of everyday day life for Turkish citizens. The country is currently experiencing a shift from from paper-based national ID cards to electronic ID cards. The electronic ID card project commenced in 2007 and a pilot implementation was launched in the province of Bolu in 2008 by the Ministry of Interior, in collaboration with The National Research Institute of Electronics and Cryptology (UEKAE) and the Social Security Institution. The electronic card incorporates a chip that carries identifying information including identity number, photograph and PIN, and also includes two fingerprints and two finger vein patterns as biometric indicators. The pilot implementation in Bolu has been integrated with social and health security systems in this province and aims to cover every resident of by November 2010. The ultimate goal of the system is to eventually provide coverage for all citizens and all governmental spheres in the country. The basic justifications for the centralisation and digitisation of the identity system are to increase efficiency in government administration and to maintain security in the era of e-government projects and European Union participation process. Right of citizenship is proven by means of the identification system and the ID card; therefore, to be out of the identification system means to be out of all administrative, political and commercial spheres of society. This study examines the necessity for and the promises of the electronic ID card and discusses the potential risks of the new system for citizens in terms of privacy, accessibility and other implications. Discussion of the meaning of government identification in the context of Turkey and developments in the identification system serve as a background for the study.
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Gerpott, Torsten J., and Nima Ahmadi. "Use levels of electronic government services among German citizens." Transforming Government: People, Process and Policy 10, no. 4 (October 17, 2016): 637–68. http://dx.doi.org/10.1108/tg-05-2016-0025.
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Purpose To better understand the use intensity of e-government service offerings among citizens, a considerable number of studies have examined correlations between various attitudinal constructs related to such offerings and citizens’ service adoption (intentions). This investigational paper aims to take a different angle by exploring associations between a set of 11 objectively identifiable household and individual behavioral and socio-demographic characteristics on the one side and three levels of e-government services use on the other. Design/methodology/approach The empirical analysis is based on survey responses of a random sample of 17,012 individuals residing in Germany. Findings Ordinal logistic regression analysis suggests that citizens with low use levels of public e-service offerings are most likely younger male persons with low levels of computer literacy, internet affinity and education, who have a migration background and live in small mid-level-income households located in rural communities. Practical implications The findings imply that public institutions may find it difficult to rapidly raise e-government acceptance by distributing only “technocratic” information explaining various service options. Public authorities should consider supplementing “pure” information programs by measures which ensure that the software of e-government service platforms is designed in a way guaranteeing a very high level of “usability”. Furthermore, they should analyze whether the benefits of providing e-government services in specific foreign languages outweigh the costs of such a service extension. If this is the case, an easy-to-use software menu item should be introduced which enables citizens to switch to another common foreign language. Originality/value The contribution of this paper results from the analysis of a set of objective predictors of e-government service use in a large random sample of citizens residing in Germany, whereas most prior studies are based on surveys of small convenience samples in other countries.
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Yang, Xue Yan, and Qiner Jiang. "Eliminating the Information Isolated Island of EG System - A Case Study of CIQ." Applied Mechanics and Materials 263-266 (December 2012): 2708–11. http://dx.doi.org/10.4028/www.scientific.net/amm.263-266.2708.
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The main purpose of this paper is to analyze empirically why and how to eliminate the information isolated island, which was a possible aftermath of Electronic Government information system especially in China. We used case studies to discuss how China CIQ eliminates the information isolated island. We found that there are many driven factors encouraging China CIQ to integrate information isolated island. We also found that the IDC is the key element when CIQ deploys the Integrated Clearance Project. The findings of this study would help China EG system decision makers to improve services quality.
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Cosuleanu, Ion, and Anastasia Stefanita. "Discussion on information society building issues platform - Study case "discus" project, Moldova." Central and Eastern European eDem and eGov Days 325 (March 1, 2018): 167–78. http://dx.doi.org/10.24989/ocg.v325.14.
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The DISCUSsion on Information Society Building Issues Platform (established within a project supported by the International Visegrad Fund in 2015) represents an excellent opportunity for relevant stakeholders from Moldova to approach the information society aspects, from the European model perspective and experience of V4 countries in the field. The platform allowed the communication among different actors involved in the information society development process and facilitated an effective experience exchange between Visegrad countries and Moldova. DISCUS is focused especially on local public authorities from Moldova that lag behind compared to the central level, in terms of electronic public services. Ranges of events were organized in Chisinau in order to bring together both local and central levels, plus other relevant sectors and with participation of V4 experts. Important aspects and good practices of e-government (at local level) were presented by V4 experts, development partners, government, central authorities and academia representatives. The Research Studies that followed each project event emphasize the achieved results, including relevant conclusions and recommendations, as well as research on issues that emerged during the discussions.
The article briefly presents the project impact with an accent on situational analysis, lessons learnt, good practices applicable for Moldova and the next steps.
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Rahman, Mushfiqur, Chima Mordi, and Uzoechi Nwagbara. "Factors influencing E-HRM implementation in government organisations." Journal of Enterprise Information Management 31, no. 2 (March 5, 2018): 247–75. http://dx.doi.org/10.1108/jeim-05-2017-0066.
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Purpose The purpose of this paper is to investigate the factors influencing the implementation of electronic human resource management (e-HRM) in Bangladesh government organisations. Recent research evidence has shown that e-HRM played a significant role in enhancing the performance of human resource (HR) departments in private sector organisations. While similar practices are expected from government domain, there is no empirical research evidence to support this proposition. Given the significant technological advancements today, e-HRM as a strategic tool has grown to encompass seamless functionality to support organisations in providing tactical capability, reducing cost and continuous service improvement as well as the quality of service delivery. Although several private and public sector organisations have implemented e-HRM, its application within government domain in developing regions is limited. This can be attributed to the bureaucratic nature of public sector organisation, which are often slow to adopt changes. Design/methodology/approach The study adopts a qualitative and multiple case study research approach. Findings The findings provide insights into the myth surrounding the lack of and slow implementation of e-HRM among public sector organisation in developing economies but also serve as empirical data for further research. Research limitations/implications The low level in the number of public organisations that have implemented e-HRM applications in developing countries may be responsible for the dearth of empirical studies in this area. The dearth of empirical studies and the need to understand the factors that influence the implementation of e-HRM in public sector organisations led the authors to investigate the factors influencing the implementation of e-HRM in public sector organisation. Practical implications Findings from two case organisations exhibit that such an approach contributes towards more healthy and robust decisions for e-HRM implementation and specifies that it is acceptable by the case study organisations. The findings from this research can serve as a source of understanding the particular context in which the study was undertaken. Moreover, it should serve as a catalyst for understanding organisations in similar socio-politico and economic context. Originality/value This research advances and contributes to the body of knowledge as it examines factors influencing the implementation of e-HRM in Bangladesh public sector organisations and proposes a model for e-HRM implementation in government organisations in developing economies. The e-HRM implementation research presented in this paper extends recognised standards for e-HRM implementation, by bringing together influential factors – benefits, barriers and risks, thus, enabling government organisations in developing nations to produce more vigorous proposals for e-HRM implementation.
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Gaida, Julie. "Book Review: Affordable Course Materials: Electronic Textbooks and Open Educational Resources." Library Resources & Technical Services 62, no. 3 (July 2, 2018): 149. http://dx.doi.org/10.5860/lrts.62n3.149.
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The nine case studies collected in Affordable Course Materials cite research that points to the same truth students across the country face with each new academic term: the price of textbooks far outpaces the rate of inflation. According to an oft-cited report released by the Government Accountability Office in 2013, the price of the average new textbook rose 82 percent in the preceding decade—three times the rate of inflation.1 These case studies assert the claim that libraries, already both a central part of the campus community and committed to equal access to information resources, are perfectly poised to mitigate the cost of core texts. By facilitating access to course materials in innovative ways, libraries can alleviate the financial burden on the students they serve. This volume showcases approaches taken by academic libraries to benefit their campus communities, the challenges the authors faced, and the lessons learned. It serves as a valuable source of information and inspiration for those wishing to implement their own initiatives.
Dissertations / Theses on the topic "Electronic government information – Botswana – Case studies"
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Porogo, Keneilwe Margret. "A strategic framework for digital preservation capability maturity readiness in the context of e-government in the public service in Botswana." Thesis, 2020. http://hdl.handle.net/10500/27542.
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This study assessed the digital preservation capability maturity readiness within the context of e-government in Botswana Public Service with a view to developing a strategic framework that ensures digital continuity. There some studies that have been conducted in Botswana regarding digital preservation but they did not provide a framework which could be used as an assessment to check their capability in digital preservation as e-government progresses so that digital information is continuously being used for decision making over time. The study adopted a pragmatic paradigm and embedded mixed method approach; whereby a cross sectional survey and case study were deployed in each of the 6 selected ministries as a unit of analysis. The target study respondents comprises of 5 Senior Managers, 4 Managers - Human Resources and Administration, 6 ICT Managers, 40 Records Management Officers,12 Information Technology Officers, 1 Performance Improvement Coordinator, 1 Project Manager, 8 Archivists, 1 Assistant Deputy Manager and 1 Deputy Managers- Management Services. The data was collected through interviews, questionnaires, personal observations, and documents analysis. Both qualitative and quantitative data were collected sequentially and simultaneously where one form of data supported or complemented each other so as to have one form of data play a supportive role to the other. Data analysis was achieved through the triangulation of both qualitative and quantitative data in order to yield a single interpretation and conclusion drawn. The findings of the study showed that the Botswana Public Service has no unified national information systems used to manage public sector records leading to some ministries adopting their own electronic records management systems. Currently few ministries have implemented the electronic records management system and majority of the digital records are not preserved due to lack of preservation guidelines and strategies. The study further established the lack of preservation policies and skills in managing and preserving digital records in Botswana Public Service. In that regard, the study developed a strategic framework for digital preservation capability maturity readiness in the context of e-government in the Botswana Public Sector. The ultimate aim of the framework is to ensure digital continuity and make sure that e-government is sustained for the benefit of an open government and increased participatory citizenry.Information Science
D. Litt. et Phil. (Information Science)
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Mosweu, Olefhile. "A framework to authenticate records in a government accounting system in Botswana to support the auditing process." Thesis, 2018. http://hdl.handle.net/10500/25704.
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An audit of financial statements relies heavily on authentic records to yield informed audit opinions. Without proper records of transactions, the objective of auditing financial statements becomes difficult. In the digital environment, determining the authenticity of digital documents for purposes of auditing is even more problematic because of a lack of criteria used by auditors for the declaration of such authenticity. This study sought to develop a framework for the authentication of records in a government accounting system in Botswana with a view to supporting the audit process in the public sector. This qualitative study framed within the interpretivism epistemological research paradigm, used archival diplomatics as a theoretical lens. Data were collected through system analysis, analysis of documents such as legislation, as well as interviews with auditors, ICT professionals and records management practitioners purposively selected from the Botswana National Archives and Records Services, Office of the
Auditor General, Department of Information Technology, Accountant-General’s Department, Department of Internal Audit and Department of Corporate Services of the Ministry of Finance and Economic Development.
The study established that the legislative framework for managing digital records does exist in Botswana. A lack of skills by records management professionals and auditors to authenticate digital records was also noted. The absence of some criteria to authenticate digital records means that auditors use their own discretion with regard to their authenticity. In addition, as a business system, the Government Accounting and Budgeting System (GABS) does produce and store digital records, but their authenticity and availability over time are not guaranteed. This weakness can be addressed by integrating GABS with an Enterprise Content Management (ECM). Currently, records authenticity in GABS is ensured through reliance on social and technical indicators (information technology and system application controls).
The study suggests a framework for the authentication of digital accounting records in a government accounting system with the hope that its implementation would support the audit process. It is concluded that because of the failure to establish guidelines and checklists for auditors to authenticate digital records, there will be continued reliance on information technology and system application controls. Therefore, it is recommended that the Auditor General should develop a checklist for authentication. A further study of the integration of Government Accounting and Budgeting System with an Enterprise Content Management to properly manage digital records produced and stored in the system is recommended.Information Science
D. Phil. (Information Science)
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Mohlala, Popopo Design. "Implementation of Enterprise Content Management System in Western Cape Government, South Africa." Diss., 2020. http://hdl.handle.net/10500/27066.
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The purpose of this study was to investigate the implementation of Enterprise Content Management (ECM) system at Western Cape Government (WCG), South Africa. The study evaluated the state of the implementation in order to establish whether the system met information and records management requirements and objectives. A
probability sampling was used on a total population of 51 respondents and participants. The data were triangulated using multi-methods, whereby both qualitative and quantitative approaches were adopted in a sequential manner. A structured online survey questionnaire, online interviews, and document analysis were used to collect data, which were descriptively analysed.
The study revealed that although the WCG has embarked on digitisation projects,
which culminated in the department-wide implementation of ECM, the system was not evaluated regularly and consistently. This resulted in an inability to capture the lessons learnt – as well as a failure to realise the full benefits of implementing the system. The findings also showed that ECM implementation at WCG encountered some challenges – for example, inadequate training provided to staff, lack of adequate technology infrastructure, and poor technical support with regard to
systems for managing digital records – that impacted on the system’s efficiency.
Some of the recommendations of the study are that WCG should consider conducting regular ECM reviews to determine whether the system performs as required in terms of bringing about expected benefits, such as easy retrieval of digitally stored content.
Departments should also ensure that there is an alignment among various digital applications for the purpose of creating a single enterprise platform that promotes collaboration and knowledge sharing. A study of ECM implementation in other provinces would enable a comparison of how the system performs elsewhere,
including how it could be used as a viable option for organisations to promote digitisation.Information Science
M. Inf. (Information Science)
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Shibambu, Badimuni Amos. "Digital curation of records in the cloud to support e-government services in South Africa." Thesis, 2019. http://hdl.handle.net/10500/26981.
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Many scholars lament of poor infrastructure to manage and preserve digital records
within the public sector in South Africa to support electronic government (egovernment).
For example, in South Africa, the national archives’ repository and its
subsidiary provincial archives do not have infrastructure to ingest digital records into
archival custody. As a result, digital records are left to the creating agencies to manage
and preserve. The problem is compounded by the fact that very few public sector
organisations in South Africa have procured systems to manage digital records.
Therefore, a question is how are digital records managed and stored in these
organisations to support e-government? Do public organisations entrust their records to
the cloud as an alternative storage given the fact that both physical and virtual storages
are a problem? If they do, how do they ensure accessibility, governance, security and
long-term preservation of records in the cloud? Utilising the Digital Curation Centre
(DCC) Lifecycle Model as a guiding framework, this qualitative study sought to
explore digital curation of records in the cloud to support e-government services in
South Africa with the view to propose a framework that would guide the public sector
to migrate records to the cloud storage. Semi-structured interviews were employed to
collect data from the purposively selected Chief Information Officers in the national
government departments that have implemented some of the electronic services such
as the Department of Arts and Culture, Department of Home Affairs, Department of
Higher Education and Training and the Department of Basic Education.
Furthermore, the National Archives and Records Services of South Africa was also
chosen as it is charged with the statutory regulatory role of records management in
governmental bodies. So is the State Information Technology Agency (SITA), a public
sector ICT company established in 1999 to consolidate and coordinate the state’s
information technology resources in order to achieve cost savings through scale,
increase delivery capabilities and enhance interoperability. Interview data were
augmented through document analysis of legislation and policies pertaining to data
storage. Data were analysed thematically and interpreted in accordance with the
objectives of the study. The key finding suggests that although public servants
informally and unconsciously put some records in the clouds, government departments in South Africa are sceptical to entrust their records to the cloud due to a number of
reasons, such as lack of policy and legislative framework, lack of trust to the cloud
storage, jurisdiction, legal implications, privacy, ownership and security risks. This
study recommends that given the evolution of technology, the government should
regulate cloud storage through policy and legislative promulgation, as well as
developing a government-owned cloud managed through SITA in order for all
government departments to use it. This study suggests a framework to migrate paperbased
records to cloud storage that is controlled by the government.Information Science
D.Lit. et Phil. (Information Science)
Books on the topic "Electronic government information – Botswana – Case studies"
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Compendium of innovative e-government practices. New York, N.Y: United Nations, 2010.
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Australia, Western. Guidelines for the Management of Web Information as per The State Records Act, 2000. Perth, WA: Government of Western Australia, 2002.
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Reddick, Christopher G. Cases on public information management and e-government adoption. Hershey, PA: Information Science Reference, 2012.
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Bwalya, Kelvin Joseph, Peter Mazebe II Mothataesi Sebina, and Kgomotso H. Moahi. Digital access and e-government: Perspectives from developing and emerging countries. Hershey, PA: Information Science Reference, 2014.
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Krueger, Janice M. Cases on electronic records and resource management implementation in diverse environments. Hershey, Pennsylvania: Information Science Reference, 2014.
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Comparative e-government. New York: Springer, 2010.
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Office, General Accounting. Information management: Progress in implementing the 1996 Electronic Freedom of Information Act amendments : report to congressional requesters. Washington, D.C: The Office, 2001.
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Office, General Accounting. Information management: Update on implementation of the 1996 Electronic Freedom of Information Act Amendments : report to congressional requesters. Washington, D.C: U.S. General Accounting Office, 2002.
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Office, General Accounting. Electronic government: Better information needed on agencies' implementation of the Government Paperwork Elimination Act : report to the Chairman, Committee on Governmental Affairs, U.S. Senate. Washington, D.C: The Office, 2001.
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Office, General Accounting. Electronic government: Government Paperwork Elimination Act presents challenges for agencies : report to the ranking minority member, Committee on Governmental Affairs, U.S. Senate. Washington, D.C. (P.O. Box 37050, Washington 20013): The Office, 2000.
Find full textBook chapters on the topic "Electronic government information – Botswana – Case studies"
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Bwalya, Kelvin Joseph, Peter Mazebe II Mothataesi Sebina, and Saul F. C. Zulu. "Freedom of Information as a Catalyst for Responsiveness in the e-Government Environment." In Advances in Electronic Government, Digital Divide, and Regional Development, 135–48. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8430-0.ch008.
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As Botswana actively transcends to utilizing e-Government as a platform for responsive public service delivery, it is apparent that a probe is done on the role of Freedom of Information (FOI) on government responsiveness. This chapter explores the fundamental concepts of contemporary e-Government and enunciates how FOI can be embedded in the e-Government agenda in the developing world using Botswana as a case. The chapter posits that the delay in adopting FOI in Botswana incapacitates the ability of state actors to exhibit acceptable levels of lucidity and ingenuousness during their delivery of public services and in turn promotes a culture of sluggishness which serves to promote the current existing information asymmetry. The chapter further posits that FOI may help the government of Botswana achieve its commitment towards the attainment of a knowledge-based economy during the period of the National Development Plan (NDP) 10.
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Olefhile, Mosweu, Mutshewa Athulang, and Kelvin Joseph Bwalya. "Electronic Document and Records Management System (EDRMS) Implementation in a Developing World Context." In Advances in Electronic Government, Digital Divide, and Regional Development, 235–52. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-5868-4.ch015.
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This chapter presents a case study of back-end information system implementation geared towards encouraging e-Government development in Botswana. The case is an in depth analysis of the implementation of the Electronic Document and Records Management System (EDRMS) at the Ministry of Trade and Industry (MTI). The focus of this chapter is two-fold: 1) it highlights the factors that influence the adoption and usage of EDRMS by Action Officers and Records Officers at MTI and correspondingly outline EDRMS' facilitatation of information access in the realm of e-Government; and 2) aims to understand the initiatives that have been implemented to facilitate robust e-Government development in the public sector of Botswana. This chapter culminates from a pilot that was done prior to an on-going study hinged on unison objectives. The indicative list of factors explaining the adoption of EDRMS might explain the global perception of ICTs in the public sector in Botswana. The limitation of the study is that its sample space may not be representative of the actual situation in Botswana's public sector given the heterogeneity in different line ministries and departments. Therefore, the results from this study might not guarantee statistical generalizations. The chapter is hinged on extensive literature reviews compounded by anecdotal evidence. This focus is novel because it aims to understand adoption and usage of ICT platforms by employees. Other research endeavours have probed citizens' and businesses' adoption of ICTs before considering institutional and employees' readiness hence investigating macro factors influencing technology adoption.
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Chen, Yining, H. M. Chen, Russell K. H. Ching, and Wayne W. Huang. "Electronic Government Implementation." In E-Government Diffusion, Policy, and Impact, 89–105. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-130-8.ch006.
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Over the last decade, the Internet has become one of the most important means of communication in all social areas. The success of Web technology adoption in the private sector has put pressures on the public sector to adopt the Internet to present information and service resources. The concept of creating more efficient and convenient interaction between government and the interacting parties using Internet technology is referred to as electronic government (or digital government). Recent studies have shown an increase in the adoption of electronic government by various countries (Archer, 2005; I-Ways, 2005; Janssen et al. 2004). Nevertheless, the level of implementation diverges from country to country. This study identifies critical success factors of electronic government and proposes an implementation framework. This chapter presents an extensive case study to illustrate how the proposed framework can be used to analyze electronic government strategies in a developed country (United States) and a developing country (China). In conclusion, recommendations are made to developed and developing countries for their implementation of electronic government.
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Kennedy, Aileen, Joseph P. Coughlan, and Carol Kelleher. "Business Process Change in E-Government Projects." In Electronic Services, 1119–32. IGI Global, 2010. http://dx.doi.org/10.4018/978-1-61520-967-5.ch068.
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This research investigates one of the first e-Government services launched as part of Ireland’s Information Society program, the Irish Land Registry’s implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organizations manage IT-enabled transformations have remained relatively limited and this case contributes to this emerging body of literature. The analysis highlights that the implementation of e-Government initiatives beyond basic service levels necessitates business process change in order to reap rewards. This study fulfils an identified need for research in Business Process Change (BPC) in the implementation of e-government initiatives. In this way the research attempts to add to, and complement, the existing pool of studies exploring e-Government induced change. The conclusions from the research stress the importance of planning for process change and the support of top management in the achievement of the efficiency gains and improved customer experience that are outcomes of e-Government.
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Olefhile, Mosweu, Mutshewa Athulang, and Kelvin Joseph Bwalya. "Electronic Document and Records Management System (EDRMS) Implementation in a Developing World Context." In Technology Adoption and Social Issues, 389–407. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-5201-7.ch018.
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This chapter presents a case study of back-end information system implementation geared towards encouraging e-Government development in Botswana. The case is an in depth analysis of the implementation of the Electronic Document and Records Management System (EDRMS) at the Ministry of Trade and Industry (MTI). The focus of this chapter is two-fold: 1) it highlights the factors that influence the adoption and usage of EDRMS by Action Officers and Records Officers at MTI and correspondingly outline EDRMS' facilitatation of information access in the realm of e-Government; and 2) aims to understand the initiatives that have been implemented to facilitate robust e-Government development in the public sector of Botswana. This chapter culminates from a pilot that was done prior to an on-going study hinged on unison objectives. The indicative list of factors explaining the adoption of EDRMS might explain the global perception of ICTs in the public sector in Botswana. The limitation of the study is that its sample space may not be representative of the actual situation in Botswana's public sector given the heterogeneity in different line ministries and departments. Therefore, the results from this study might not guarantee statistical generalizations. The chapter is hinged on extensive literature reviews compounded by anecdotal evidence. This focus is novel because it aims to understand adoption and usage of ICT platforms by employees. Other research endeavours have probed citizens' and businesses' adoption of ICTs before considering institutional and employees' readiness hence investigating macro factors influencing technology adoption.
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Sandoval-Almazan, Rodrigo, and Yaneileth Rojas Romero. "The Case of the Mexican Mobile Government: Measurement and Examples." In Advances in Electronic Government, Digital Divide, and Regional Development, 203–29. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-6082-3.ch009.
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The mobile government has become a reality in a large majority of countries around the world. However, the use of mobile apps (small software programs for use on mobile devices) to link government Websites and information is a recent trend that is becoming of interest to citizens and public officials. The uses, advantages, and disadvantages have recently become a study field for several scholars around the globe. The mobile government is not new for e-government scholars; however, the explosion of apps and the increase of smart phones have created a new trend in the mobile government field. In order to understand these phenomena in the Mexican society, the authors have gathered data from different sources: government departments, business enterprises, and citizen organizations. Based on this information, they analyze the impact of apps across the country and suggest a classification method that can be used for a better understanding of this new field. In this chapter, the authors discuss five small case studies, which they consider good examples to follow by different government organizations. To accomplish this objective, they divide this chapter into seven main sections. After the introduction, the authors provide a literature review, describe the method of study and classify the apps, discuss the findings with the model application, present the case studies for government apps, discuss ideas for future research on government apps, and then in the final section, they present final remarks and conclusions of the investigation.
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Nengomasha, Cathrine T., and Wilhelm E. Uutoni. "E-Government in Namibia." In Advances in Electronic Government, Digital Divide, and Regional Development, 196–215. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-6296-4.ch014.
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This chapter discusses e-government initiatives in Namibia. A literature review shows that worldwide most e-government initiatives at national and local government are associated with the creation of websites with the aim of enhancing access to information. Whilst most governments are at this stage, a few have moved on to the stage of providing personalised e-services. The chapter provides the physical context, e-government readiness status, including the legal framework, and the implementation of e-government in Namibia. It also looks at the public or citizens' awareness of e-government. Using desk research, the chapter presents indicators used in e-government readiness assessments from various studies to show the level of Namibia's e-government adoption. A number of the indicators reflect some of the factors that hinder Namibia's progress in e-government implementation. In Namibia's case, some of these include the low usage of ICTs and affordability. The study concludes that Namibia is still at level one of its four-phase e-government implementation strategy.
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Grant, Gerald, and Derek Chau. "Developing a Generic Framework for E-Government." In Handbook of Research on Public Information Technology, 748–74. IGI Global, 2008. http://dx.doi.org/10.4018/978-1-59904-857-4.ch067.
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Electronic government (e-government) initiatives are pervasive and form a significant part of government investment portfolio in almost all countries around the world. However, understanding of what is meant by e-government is still nascent and becomes complicated because the construct means different things to different people. Consequently, the conceptualization and implementation of e-government programs are diverse and are often difficult to assess and compare across different contexts of application. This paper addresses the following key question: Given the wide variety of visions, strategic agendas, and contexts of application, how may we assess, categorize, classify, compare, and discuss the e-government efforts of various government administrations? In answering this question, we propose a generic e-government framework that will allow for the identification of e-government strategic agendas and key application initiatives that transcend country-specific requirements. In developing the framework, a number of requirements are first outlined. The framework is proposed and described; it is then illustrated using brief case studies from three countries. Finally, findings and limitations are discussed.
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Grant, Gerald, and Derek Chau. "Developing a Generic Framework for E-Government." In Advanced Topics in Global Information Management, Volume 5, 72–101. IGI Global, 2006. http://dx.doi.org/10.4018/978-1-59140-923-6.ch004.
Full textAbstract:
Electronic government (e-government) initiatives are pervasive and form a significant part of government investment portfolio in almost all countries around the world. However, understanding of what is meant by e-government is still nascent and becomes complicated because the construct means different things to different people. Consequently, the conceptualization and implementation of e-government programs are diverse and are often difficult to assess and compare across different contexts of application. This paper addresses the following key question: Given the wide variety of visions, strategic agendas, and contexts of application, how may we assess, categorize, classify, compare, and discuss the e-government efforts of various government administrations? In answering this question, we propose a generic e-government framework that will allow for the identification of e-government strategic agendas and key application initiatives that transcend country-specific requirements. In developing the framework, a number of requirements are first outlined. The framework is proposed and described; it is then illustrated using brief case studies from three countries. Finally, findings and limitations are discussed.
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Adapa, Sujana. "E-Services Efficiency of Government Organisations in Asia." In Advances in Electronic Government, Digital Divide, and Regional Development, 323–40. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-4245-4.ch015.
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This chapter discusses the importance of Information and Communication Technologies (ICTs) and highlights the benefits of embracing the aforesaid in the government and the business sector. It presents a discussing on eGovernment and the theoretical foundations associated with it. The chapter also suggests the importance of inclusion and participation of various stakeholders. A number of short case studies are provided that relate to the effective planning and implementation of eGovernment-based strategies, especially with respect to e- services offerings focusing on the Asian countries context. Case studies refer to 9 countries in Asia. Factors that promote and obstacles that hinder the eGovernment services delivery are also discussed. The chapter provides an in-depth analysis of the differences between the effective implementation and the uptake of eGovernment by newly industrialised countries and developing nations. Furthermore, important recommendations are provided that, hopefully, the developing countries on the road to full implementation of eGovernment will find useful.