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Dissertations / Theses on the topic 'Electronic commerce'

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Published: 4 June 2021

Last updated: 29 July 2024

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1

Llorente, Viejo Silvia. "Electronic commerce of services." Doctoral thesis, Universitat Pompeu Fabra, 2004. http://hdl.handle.net/10803/7541.

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La tesis "Electronic Commerce of Services" presentada por Silvia Llorente Viejo realiza un estudio de los diferentes componentes presentes en el comercio electrónico de servicios.

En esta tesis se presentan los diversos aspectos presentes en el comercio electrónico, tanto de productos como de servicios, especialmente las fases que lo forman y consideraciones sobre participantes que se pueden encontrar en cada uno. Para el caso de los e servicios, se realiza una descripción completa de sus características.

A partir del estudio de los e servicios, se ha definido una metodología para su descripción. El objetivo de dicha metodología es el de facilitar el desarrollo de sistemas que ofrezcan e servicios, independientemente del propósito final de los mismos.

Finalmente, y con el propósito de demostrar la aplicabilidad de la metodología presentada, se describen dos tipos de servicios, los servicios legales y administrativos y el servicio de edición conjunta.

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2

Asokan, N. "Fairness in electronic commerce." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp02/NQ32811.pdf.

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3

Hasfeld, Peter. "Netzwerkeffekte im Electronic Commerce." [S.l. : s.n.], 2005.

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4

Stelloh, M., and E. Stack. "Taxation and electronic commerce." Southern African Accounting Association 2008 Biennial Conference, 2008. http://hdl.handle.net/10962/d1004611.

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Transactions conducted using the Internet have expanded dramatically in the past few years and countries and their governments have become concerned about the consequences that electronic commerce may have on their tax revenues. Because of this many organisations and inter-governmental agencies have met to try to design a solution that will be compatible with the systems of the various countries and achieve tax neutrality. A number of proposals were made and discussed to try to design a fair and efficient e-tax system. The proposed system that is ultimately adopted must consider different tax bases and systems in order to achieve this. In this research the impact of e-commerce on the imposition of income tax was briefly referred to and four different proposals for levying value-added tax or sales tax were analysed in order to compare the advantages and disadvantages of each and to determine which system would most adequately address the needs of e-commerce. Certain modifications and additions to the proposed systems have been suggested in order to satisfy the specific needs of the South African tax system, while still taking other countries’ tax systems into account. Using Amazon.com Inc. and Skype Technologies South Africa Limited as examples, it is demonstrated how the new amended system will work. It was found that the proposed systems and the system adapted to meet the South African needs would, with a few relatively minor changes to the Value-Added Tax legislation, be suitable for the purposes of imposing value-added tax on e-commerce transactions.

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5

Alghamdi, Abdulhadi M. S. "Electronic commerce with particular reference to electronic contracts." Thesis, University of Aberdeen, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.275068.

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This thesis analyses legal issues related to evidence and contract laws in the context of electronic commerce. Electronic commerce raises a number of legal problems such as the need for authentication, liabilities, whether electronic records are admissible as evidence and whether electronic transmissions are considered writing where writing is required. Many legal systems have faced or will face some questions, such as whether electronic evidence is inadmissible only in the ground of being created or stored electronically? Should the law of evidence be reformed in order to meet the new technologies? It is questionable whether electronic communications and records can or should meet the legal requirements of "writing" and "signature". Do electronic and digital signatures satisfy the legal requirements? It has been argued that it is not logical and reasonable to apply legal requirements that have been constituted in the ground of paper-based communication on electronic communication. Electronic contracts raise some legal issues, including whether the contract must be in a particular form or authenticated; when the message is sent and received; whether it is received in the same form as it is sent; validity, time and place of communication; cross-offers and battle of forms issues. All these issues are considered from UK common law point of view and according to CISG, UNIDROIT Principles, PECL, UNCITRAL Model Laws and the Uniform Commercial Code. Electronic contracts involve consideration whether a computer can properly be used to enter into a contractual relationship, to which existing rules on contract negotiation may need to be developed to suit formation of contracts by means of computer and telecommunications and whether old rules are appropriate today. This study examines other legal problems relating to contracts formed on the Internet, including the use of electronic agents, enforceability of mass-market licences, electronic payments and choice of law and jurisdiction issues.

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6

Wang, Yie. "An electronic commerce Web benchmark." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ39706.pdf.

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7

Rosenkrans, Virginia L. "Electronic Commerce and Internet Advertising." NSUWorks, 2001. http://nsuworks.nova.edu/gscis_etd/808.

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Electronic commerce (e-commerce) and online advertising have exploded on the Internet. The Internet advertising frenzy resulted in revenue that topped $1.953 billion for the first quarter of 2000 (Internet Advertising Bureau, 2000a). Revenues for the first quarter swelled almost 10% over the fourth quarter of 1999 and 182% over the first comparative quarter of 1999. The continued growth of e-commerce is reflected by the interactive nature of the Internet, which has provided abundant opportunities for companies to promote their goods and services. Given the promise of the Web as a medium for e-commerce and advertising, businesses are turning to online advertising because it has enormous communication power. Although companies are allotting more of their budgets for online advertising, advertisers are searching for the most effective online advertising models to reach their audience. This research study investigated the prevalent online ad models and developed a new online advertising model to enhance conversion events, the Enhanced Conversion Events Model (ECEM). The ECEM included four criteria: (I) emotional and rational appeals, (2) ad dynamics, (3) pull based, and (4) metrics. An online ad, VCwheels, was developed based upon the ECEM and deployed on Ventura County Star newspaper's Web site, insidevc.com. Its metrics, provided by DoubleClick's NetGravity, were compared to other online business ads' metrics deployed during the same time frame on insidevc.com. Analyses and findings of the new online ad model's effectiveness were determined by its September 200 I 's measurement results and a summative committee meeting. Based on the metrics provided by NetGravity, VCwheels elicited a higher click-through rate than the 15 other ads deployed during the same time frame (i.e., September 200 I). This research has significant implications for practitioners and academic researchers as it gleans from the ECEM's results. Findings demonstrate that the ECEM enhances conversion events. The theoretical underpinnings of the ECEM punctuated with its practical application and results offer academic researchers and industry practitioners with recommendations for expansion and exploration of effective online advertising models.

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8

Mehenni, Sadaoui. "Electronic commerce : Consumers’ perception of mobile social commerce in Sweden." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-97359.

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The evolution of mobile telephony and social media platforms gave birth to different new concepts of electronic commerce (e-commerce), such as mobile commerce (m-commerce) and social commerce (s-commerce). In 2014 a new concept called mobile social commerce (mscommerce) was introduced. This concept occurs when e-commerce activities are performed on social media platforms using mobile devices. Many researchers did look into e-commerce and its different concepts, but not so many did look into ms-commerce, especially when it comes to exploring the consumers’ perception of this concept and their shopping motivation. The aim of this study is to explore the relation between ms-commerce and the Swedish consumers in order to find out what is the consumers’ perception of ms-commerce in Sweden, and how ms-commerce affects consumers’ shopping motivation. To do this a qualitative approach is used where interviews with 9 people using ms-commerce platforms to buy products were conducted. The research is based on the extended unified theory of acceptance and use of technology model (UTAUT2). The findings of this study indicate that consumers perceive ms-commerce in Sweden as a very useful and entertaining technology that has economic benefits for the consumers, but they also perceive it to have privacy issues and to be lacking trustworthiness. Furthermore, the findings strongly suggest that ms-commerce comments on products available on ms-commerce platforms have a direct influence on consumers’ shopping motivation, the live chat feature available on ms-commerce platforms is a very good tool that has a positive influence on consumers shopping motivation, and targeted advertisement in ms-commerce has no influence on consumers’ shopping motivation.

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9

Ramaswamy, Muruga Perumal. "Combating challenges in E-business : scope and limitations of international law and national legal measures in USA and China and the role of Hong Kong as a hub /." View the Table of Contents & Abstract, 2010. http://sunzi.lib.hku.hk/hkuto/record/B43877655.

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10

Sengupta, Anirban. "Essays in economics of electronic commerce." Thesis, [College Station, Tex. : Texas A&M University, 2007. http://hdl.handle.net/1969.1/ETD-TAMU-1917.

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11

Mitsunaga, Takuhou. "Cryptographic Protocols for Secure Electronic Commerce." 京都大学 (Kyoto University), 2016. http://hdl.handle.net/2433/215972.

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copyright 2013 IEICE
Kyoto University (京都大学)
0048
新制・課程博士
博士(情報学)
甲第19906号
情博第616号
新制||情||107(附属図書館)
32983
京都大学大学院情報学研究科社会情報学専攻
(主査)教授石田亨, 教授岡部寿男, 教授中村佳正, 教授岡本龍明
学位規則第4条第1項該当

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12

Zhao, Weiliang, University of Western Sydney, of Science Technology and Environment College, and School of Computing and Information Technology. "Security techniques for electronic commerce applications." THESIS_CSTE_CIT_Zhao_W.xml, 2003. http://handle.uws.edu.au:8081/1959.7/127.

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Electronic commerce and the internet provide greater opportunities for companies and individual person to be involved in commercial activities; the involved parties may not know or trust each other or may even be mutually suspicious of each other. The issue of fairness becomes more critical and must be well addressed. The aim of this thesis is to investigate security solutions with fairness for on-line transactions. A fair trading protocol with credit payment is proposed. The proof of equivalence of discrete logarithm to discrete loglogarithm is employed as the main tool to construct the protocol. The scheme provides a unique link between payment and gambling outcome so that the winner can be ensured to get the payment. Since an optimal fair exchange method is used in gambling message exchange, the proposed system guarantees that no one can successfully cheat during a gambling process. Our system requires an off-line Trusted Third Party (TTP). If cheating occurs, the TTP can resolve the problem and make the gambling process fair. An efficient and secure poker scheme is proposed. It is based on multiple encryption and decryption of individual cards. The protocol satisfies all major security requirements of a real mental poker. It gets rid of the Card Salesman and guarantees minimal effect due to collusion. The protocol is secure and more efficient compared with other known protocols. The strategies of players can be kept confidential with the introduction of a Dealer. The protocol is suitable to be implemented in an on-line gambling card game. The implementation of the fair on-line gambling protocol has been demonstrated and all utility classes for the implementation have been defined.
Master of Science (Hons)

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13

Wang, Hua. "Access management in electronic commerce system." University of Southern Queensland, Faculty of Sciences, 2004. http://eprints.usq.edu.au/archive/00001522/.

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The definition of Electronic commerce is the use of electronic transmission mediums to engage in the exchange, including buying and selling, of products and services requiring transportation, either physically or digitally, from location to location. Electronic commerce systems, including mobile e-commerce, are widely used since 1990. The number of world-wide Internet users tripled between 1993 and 1995 to 60 million, and by 2000 there were 250 million users. More than one hundred countries have Internet access. Electronic commerce, especial mobile e-commerce systems, allows their users to access a large set of traditional (for example, voice communications) and contemporary (for example, e-shop) services without being tethered to one particular physical location. With the increasing use of electronic service systems for security sensitive application (for example, e-shop) that can be expected in the future, the provision of secure services becomes more important. The dynamic mobile environment is incompatible with static security services. Electronic service access across multiple service domains, and the traditional access mechanisms rely on cross-domain authentication using roaming agreements starting home location. Cross-domain authentication involves many complicated authentication activities when the roam path is long. This limits future electronic commerce applications. Normally, there are three participants in an electronic service. These are users, service providers, and services. Some services bind users and service providers as well as services such as flight services; other services do not bind any participants, for instance by using cash in shopping services, everyone can use cash to buy anything in shops. Hence, depending on which parts are bound, there are different kinds of electronic services. However, there is no scheme to provide a solution for all kinds of electronic services. Users have to change service systems if they want to apply different kind of electronic services on the Internet. From the consumer's point of view, users often prefer to have a total solution for all kinds of service problems, some degree of anonymity with no unnecessary cross authentications and a clear statement of account when shopping over the Internet. There are some suggested solutions for electronic service systems, but the solutions are neither total solution for all kinds of services nor have some degree of anonymity with a clear statement of account. In our work, we build a bridge between existing technologies and electronic service theory such as e-payment, security and so on. We aim to provide a foundation for the improvement of technology to aid electronic service application. As validation, several technologies for electronic service system design have been enhanced and improved in this project. To fix the problems mentioned above, we extend our idea to a ticket based access service system. The user in the above electronic service system has to pay when s/he obtains service. S/He can pay by traditional cash (physical cash), check, credit or electronic cash. The best way to pay money for goods or services on the Internet is using electronic cash. Consumers, when shopping over the Internet, often prefer to have a high level of anonymity with important things and a low level with general one. The ideal system needs to provide some degree of anonymity for consumers so that they cannot be traced by banks. There are a number of proposals for electronic cash systems. All of them are either too large to manage or lack flexibility in providing anonymity. Therefore, they are not suitable solutions for electronic payment in the future. We propose a secure, scalable anonymity and practical payment protocol for Internet purchases. The protocol uses electronic cash for payment transactions. In this new protocol, from the viewpoint of banks, consumers can improve anonymity if they are worried about disclosure of their identities. An agent, namely anonymity provider agent provides a higher anonymous certificate and improves the security of the consumers. The agent will certify re-encrypted data after verifying the validity of the content from consumers, but with no private information of the consumers required. With this new method, each consumer can get the required anonymity level. Electronic service systems involve various subsystems such as service systems, payment systems, and management systems. Users and service providers are widely distributed and use heterogeneous catalog systems. They are rapidly increasing in dynamic environments. The management of these service systems will be very complex. Whether systems are successful or not depends on the quality of their management. To simplify the management of e-commerce systems \cite{Sandhu97}, we discuss role based access control management. We define roles and permissions in the subsystems. For example, there are roles TELLER, AUDITOR, MANAGER and permissions teller (account operation), audit operation, managerial decision in a bank system. Permissions are assigned to roles such as permission teller is assigned to role TELLER. People (users) employed in the bank are granted roles to perform associated duties. However, there are conflicts between various roles as well as between various permissions. These conflicts may cause serious security problems with the bank system. For instance, if permissions teller and audit operation are assigned to a role, then a person with this role will have too much privilege to break the security of the bank system. Therefore, the organizing of relationships between users and roles, roles and permissions currently requires further development. Role based access control (RBAC) has been widely used in database management and operating systems. In 1993, the National Institute of Standards and Technology (NIST) developed prototype implementations, sponsored external research, and published formal RBAC models. Since then, many RBAC practical applications have been implemented, because RBAC has many advantages such as reducing administration cost and complexity. However, there are some problems which may arise in RBAC management. One is related to authorization granting process. For example, when a role is granted to a user, this role may conflict with other roles of the user or together with this role; the user may have or derive a high level of authority. Another is related to authorization revocation. For instance, when a role is revoked from a user, the user may still have the role. To solve these problems, we present an authorization granting algorithm, and weak revocation and strong revocation algorithms that are based on relational algebra. The algorithms check conflicts and therefore help allocate the roles and permissions without compromising the security in RBAC. We describe the applications of the new algorithms with an anonymity scalable payment scheme. In summary, this thesis has made the following major contributions in electronic service systems: 1. A ticket based global solution for electronic commerce systems; A ticket based solution is designed for different kinds of e-services. Tickets provide a flexible mechanism and users can check charges at anytime. 2. Untraceable electronic cash system; An untraceable e-cash system is developed, in which the bank involvement in the payment transaction between a user and a receiver is eliminated. Users remain anonymous, unless she/he spends a coin more than once. 3. A self-scalable anonymity electronic payment system; In this payment system, from the viewpoint of banks, consumers can improve anonymity if they are worried about disclosure of their identities. Each consumer can get the required anonymity level. 4. Using RBAC to manage electronic payment system; The basic structure of RBAC is reviewed. The challenge problems in the management of RBAC with electronic payment systems are analysed and how to use RBAC to manage electronic payment system is proposed. 5. The investigation of recovery algorithms for conflicting problems in user-role assignments and permission-role assignments. Formal authorization allocation algorithms for role-based access control have developed. The formal approaches are based on relational structure, and relational algebra and are used to check conflicting problems between roles and between permissions.

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14

Schmees, Markus. "Electronic Commerce im Technology Enhanced Learning /." Edewecht OlWIR, Oldenburger Verl. für Wirtschaft, Informatik und Recht, 2007. http://deposit.d-nb.de/cgi-bin/dokserv?id=2982667&prov=M&dok_var=1&dok_ext=htm.

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15

Viboonthanakul, Sittiphol. "Taxation of trade via electronic commerce." Thesis, University of York, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.534944.

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16

陳素芬 and So-fun Michelle Chan. "Facilitators and barriers of electronic commerce." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268560.

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17

Moon, Sanghyun. "CONSTRUCTING GOVERNANCE IN GLOBAL ELECTRONIC COMMERCE." The Ohio State University, 2002. http://rave.ohiolink.edu/etdc/view?acc_num=osu1038941025.

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18

Chan, So-fun Michelle. "Facilitators and barriers of electronic commerce /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19876294.

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19

Zahner, Matthias. "Electronic Commerce in der Schweiz 1999 /." [S.l.] : [s.n.], 2000. http://www.ub.unibe.ch/content/bibliotheken_sammlungen/sondersammlungen/dissen_bestellformular/index_ger.html.

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20

Zhao, Weiliang. "Security techniques for electronic commerce applications." Thesis, View thesis View thesis, 2003. http://handle.uws.edu.au:8081/1959.7/127.

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Electronic commerce and the internet provide greater opportunities for companies and individual person to be involved in commercial activities; the involved parties may not know or trust each other or may even be mutually suspicious of each other. The issue of fairness becomes more critical and must be well addressed. The aim of this thesis is to investigate security solutions with fairness for on-line transactions. A fair trading protocol with credit payment is proposed. The proof of equivalence of discrete logarithm to discrete loglogarithm is employed as the main tool to construct the protocol. The scheme provides a unique link between payment and gambling outcome so that the winner can be ensured to get the payment. Since an optimal fair exchange method is used in gambling message exchange, the proposed system guarantees that no one can successfully cheat during a gambling process. Our system requires an off-line Trusted Third Party (TTP). If cheating occurs, the TTP can resolve the problem and make the gambling process fair. An efficient and secure poker scheme is proposed. It is based on multiple encryption and decryption of individual cards. The protocol satisfies all major security requirements of a real mental poker. It gets rid of the Card Salesman and guarantees minimal effect due to collusion. The protocol is secure and more efficient compared with other known protocols. The strategies of players can be kept confidential with the introduction of a Dealer. The protocol is suitable to be implemented in an on-line gambling card game. The implementation of the fair on-line gambling protocol has been demonstrated and all utility classes for the implementation have been defined.

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21

Zhao, Weiliang. "Security techniques for electronic commerce applications /." View thesis View thesis, 2003. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20030505.155156/index.html.

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Thesis (M.Sc. (Hons.)) -- University of Western Sydney, 2003.
"A thesis submitted for the degree of Master of Science (Honours) - Computing and Information Technology at University of Western Sydney" Bibliography : leaves 109-114.

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22

Chen, Kristin M., and Hsinchun Chen. "Intelligent Software Agents for Electronic Commerce." Springer, 2000. http://hdl.handle.net/10150/106448.

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Artificial Intelligence Lab, Department of MIS, University of Arizona
Electronic commerce (EC) and software agents are two of the hottest fields of research in information science. As the Internet is rapidly becomes a popular marketplace for consumers and sellers of goods and services, combining these two research areas offers lucrative opportunities both for businesses wishing to conduct transactions over the World Wide Web (WWW) and for developers of tools to facilitate this trend. The focus in this chapter will be on software agents specifically designed for electronic commerce activities. We will briefly describe the history of agent research in general, defining characteristics of agents, and will touch on the different types of agents. Following this introduction we will describe the learning and action mechanisms that make it possible for agents to perform tasks. Finally, we will describe the issues associated with the deployment of electronic commerce agents (ECAs).

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23

Wang, Kai. "Consumer protection in electronic commerce transactions." Thesis, University of Macau, 2018. http://umaclib3.umac.mo/record=b3952227.

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24

Lichaba, Mamofana Florina. "Lesotho electronic transactions and electronic commerce bill 2013 an appraisal." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/53146.

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Technological innovations have significantly caused an unprecedented shift from the orthodox paper-based approach to a continuum of internet transactions. Technology redefined the status quo of traditional markets and resulted in the international community and territorial boundaries merging into one population of cyber citizens in the electronic commerce sphere. These new paradigms give rise to legal challenges which are precipitated by legal aspects of electronic commerce necessitating for the legal regulation. The 1996 United Nations Commission on International Trade Law on Electronic Commerce is a global legal framework for legislators. It seeks to address these issues by transposing common law requirements for validly concluded traditional contracts into cyber contracts in order to accord cyber contracts the same legal standing through functional equivalence approach. The Lesotho jurisdiction envisions to embrace this development through the envisaged Lesotho Electronic Transactions and Electronic Commerce Bill 2013. This study is the juxtaposition of the Lesotho Bill and the South Africa s Electronic Communications and Transactions Act 25 of 2002 on electronic transactions provisions covering the legal recognition of electronic messages, time of contract formation, time and place of dispatch and receipt of communication, and the in writing and signature requirements which are applied in online contracts in order to meet the similar common law contract demands for paper based contracts. The interrogation should indicate whether there are any challenges occasioned by the Bill in electronic contracting, and the recommended solutions, considering lessons learned from the South Africa s ECT Act, and compliance with the best international practices.
Mini Dissertation (LLM)--University of Pretoria, 2015.
Mercantile Law
LLM
Unrestricted

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25

Kang, Sungmin. "Business value model of electronic commerce success : identifying the key determinants for achieving success in electronic commerce /." Full text (PDF) from UMI/Dissertation Abstracts International, 2001. http://wwwlib.umi.com/cr/utexas/fullcit?p3008363.

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Knödler, Christoph. "Besteuerung von Ertrag und Umsatz im Electronic Commerce /." Wiesbaden : Dt. Univ.-Verl, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013119780&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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27

Köcher, Martin-Matthias. "Fulfillment im Electronic Commerce Gestaltungsansätze, Determinanten, Wirkungen /." Wiesbaden : Dt. Univ.-Verl, 2006. http://dx.doi.org/10.1007/978-3-8350-9325-6.

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Luo, Jifeng. "Essays on the economics of electronic commerce." Diss., Atlanta, Ga. : Georgia Institute of Technology, 2008. http://hdl.handle.net/1853/31661.

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Thesis (Ph.D)--Management, Georgia Institute of Technology, 2009.
Committee Chair: Zhang, Han; Committee Member: Li, Haizheng; Committee Member: Mitra, Sabyasachi; Committee Member: Narasimhan, Sridhar; Committee Member: Slaughter, Sandra. Part of the SMARTech Electronic Thesis and Dissertation Collection.

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Svensson, Markus, and Viktor Petersson. "Electronic Commerce : -In Customer Service We Trust." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-13076.

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Master Thesis in Business Administration and Marketing, School of Economics at Linnæus University, 4FE02E, Spring 2011 Authors: Viktor Petersson and Markus Svensson Tutor: Åsa Devine Examiner: Sarah Philipsson Title: Electronic Commerce - In Customer Service We Trust Background: Technological innovations have changed the business environment, and using E-commerce has increased in importance over the last decade. Two aspects that have been discussed within E-commerce are the possibilities and concerns of offering customer service and communicate trust towards customers. Purpose: Increase the understanding of how companies use E-commerce, to provide customer service and trust. Delimitation: During theory funneling many different aspects and theories discussing problems, opportunities and risks within E-commerce was found. After evaluating this existing material, it was concluded that the whole E-commerce phenomenon was a huge task to study. Therefore, this study is limited to focus on customer service and trust aspects within E-commerce. Research question: What web site attributes are used to provide both customer service and trust, within E-commerce? Method: The empirical material was gathered through semi-structured interviews and web site observations of three Swedish hotels. Follow-up phone interviews and email conversation with the hotels was made to get deeper understanding of the subject. Conclusion: This research shows that especially three web site attributes for these hotels were used to provide both customer service and trust through E-commerce. The three attributes were (1) interacting with customers, (2) an easy to use and navigate web site, and (3) offering updated and relevant information. Keywords: customer service, customer service online, E-commerce, electronic-commerce, trust, trust online.

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Zhang, Jun Qi, University of Western Sydney, of Science Technology and Environment College, and School of Computing and Information Technology. "Oblivious transfer protocols for securing electronic commerce." THESIS_CSTE_CIT_Zhang_J.xml, 2002. http://handle.uws.edu.au:8081/1959.7/289.

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Security is a major issue for electronic commerce. Crytography is the foundation of security and oblivious transfer (OT) protocols are one primitive of modern cryptography. The main goal of this dissertation is to develop new and more efficient OT protocols and explore their applications in electronic commerce. A new m out of n OT scheme is proposed, its implementation, security and efficiency are discussed, and it is compared with a previous OT scheme. The analysis shows that the previous OT protocol can be regarded as a special case of the new proposed OT scheme. The new OT scheme's applicability in blind signatures is explored. A new non-interactive m out of n OT scheme is proposed that includes a newly developed public keys generation algorithm based on the discrete log problem and an OT protocol based on the Diffie-Hellman problem. The security of this scheme is discussed. A new buying digital goods scheme is proposed using the new m out of n priced OT which is based on the priced OT protocol developed by Bill Aiello, Yuval Isahai, and Omer Reingold. Tools used in this scheme are discussed and its security is analyzed. A concrete homomorphic protocol is given
Master of Science (Hons)

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31

Lu, Ji. "User interface agents in electronic commerce applications." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape3/PQDD_0015/MQ48303.pdf.

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Desharnais, Patrick. "Agent assisted price negotiation for electronic commerce." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape3/PQDD_0020/MQ54330.pdf.

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Yu, Xing 1974. "Comparing electronic commerce solutions for small businesses." Thesis, McGill University, 2001. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=31562.

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E-commerce is a new way of doing business. It is becoming increasingly important to everybody. The objective of this thesis is to compare various design approaches and to find out the best solution for small businesses. Some commonly used technologies in developing e-commerce systems are introduced in the first three chapters. The topics covered are from Web standards and protocols to Web planning and design, from Web servers to server side programming, and most importantly, Java technology and IBM's WebSphere. Based on these technologies, two solutions are presented: building from scratch with Java servlets and building with IBM's WebSphere. We develop an online store with each of the solutions. The last part of the thesis is a comprehensive comparison. Time, complexity, performance and cost are evaluated in this comparison. A simple conclusion is drawn afterwards with our suggestions to small businesses regarding which solution they should choose.

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Khu-Smith, Vorpranee. "Enhancing the security of electronic commerce transactions." Thesis, Royal Holloway, University of London, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.406487.

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Papazefeiropoulou, Anastasia. "A stakeholder approach to electronic commerce diffusion." Thesis, Brunel University, 2002. http://bura.brunel.ac.uk/handle/2438/5308.

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The evolution of electronic commerce as a global technological innovation raised a number of issues related to its adoption. Specifically, although electronic commerce use by companies has been associated with significant opportunities for growth, it has not been adopted in full. Small and Medium Size Enterprises (SMEs) in particular seem to hesitate to invest in electronic commerce technologies for reasons related to lack of awareness and concerns about security, human resources and cost. This phenomenon points to a need for effective electronic commerce diffusion strategies by policy makers in various levels of decision-making. This research recognises the importance of electronic commerce and realises the difficulties involved in its effective adoption. For that reason it offers an in-depth study of the electronic commerce diffusion process by examining the roles, activities and relationships of the entities involved in this process. Theories that support the research effort are innovation diffusion and stakeholder theories, which are synthesised in order to develop a framework that illustrates how the gaps in the literature can be bridged and how it can be used as an instrument to guide empirical work in the field of electronic commerce diffusion. The empirical contexts of the research are two projects on electronic commerce diffusion, which are analysed using an interpretive and qualitative research approach. The study concludes with specific implications for stakeholders involved in the provision of information and advice about electronic commerce and related consequences for diffusion receivers. The findings of this research can be useful for all stakeholders in the field, as they can get a better understanding of their own position as well as that of other actors in the context. Additionally, researchers in similar areas can find this work useful as a way to approach the study of the diffusion.

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Ng, Faria Yuen-yi. "Intelligent agents for electronic commerce in tourism." Thesis, University of Surrey, 1999. http://epubs.surrey.ac.uk/844141/.

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The current state of electronic commerce in tourism shows that it has become an increasingly complicated task for travellers to locate and integrate disparate information as a result of the rapid growth in the number of online travel sites. Therefore, new means of automating the searching and decision-making tasks are needed. A review of current literature shows that software agents are deemed to be highly suitable for delivering solutions to these problems. However, agents have failed to penetrate the electronic marketplace so far. An analysis of the reason for this failure has led the author to conclude that a new type of architecture is required, allowing a simple and useful first wave product to accelerate the penetration of agents. For this purpose, a proof-of-concept multi-agent prototype - Personal Travel Assistant (PTA) was developed. Firstly, user requirements were compared against what existing network and agent technologies could deliver. Then, a number of obstacles were identified that were used as guidelines to derive the prototype architecture. To overcome the main obstacles in the design, PTA used existing HTTP servers to tackle the interoperability problem and keep development costs low. A multi-agent collaborative learning strategy was designed to speed up knowledge acquisition by transferring and adapting rules encoded in the Java language. The construction of PTA goes to prove that an open multi-agent system could be deployed in a short time by standardising a small but adaptable set of communication protocols instead of going through a complex and lengthy standardisation process. Also, PTA's structure enables fully distributed computing thus minimising the necessary changes in existing hardware and software infrastructure. The major contribution of PTA to this research area is that its architecture is unique. It is hoped that it will lay the first step on the roadmap that would lead the evolution of agents into the next stage of development.

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Shah, Tej S. "Improving electronic commerce through gathering customer data." Full text, Acrobat Reader required, 1998. http://viva.lib.virginia.edu/etd/theses/shah98.pdf.

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Tan, Yong. "Value-based design of electronic commerce servers /." Thesis, Connect to this title online; UW restricted, 2000. http://hdl.handle.net/1773/8837.

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Wang, Wenli. "Control and assurance services for electronic commerce /." Full text (PDF) from UMI/Dissertation Abstracts International, 2000. http://wwwlib.umi.com/cr/utexas/fullcit?p9992934.

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Volz, Jan-Oliver. "Veränderungen in der Intermediation durch Electronic Commerce /." [S.l.] : [s.n.], 2000. http://www.ub.unibe.ch/content/bibliotheken_sammlungen/sondersammlungen/dissen_bestellformular/index_ger.html.

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Zhang, Jun Qi. "Oblivious transfer protocols for securing electronic commerce." Thesis, View thesis View thesis, 2002. http://handle.uws.edu.au:8081/1959.7/289.

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Security is a major issue for electronic commerce. Crytography is the foundation of security and oblivious transfer (OT) protocols are one primitive of modern cryptography. The main goal of this dissertation is to develop new and more efficient OT protocols and explore their applications in electronic commerce. A new m out of n OT scheme is proposed, its implementation, security and efficiency are discussed, and it is compared with a previous OT scheme. The analysis shows that the previous OT protocol can be regarded as a special case of the new proposed OT scheme. The new OT scheme's applicability in blind signatures is explored. A new non-interactive m out of n OT scheme is proposed that includes a newly developed public keys generation algorithm based on the discrete log problem and an OT protocol based on the Diffie-Hellman problem. The security of this scheme is discussed. A new buying digital goods scheme is proposed using the new m out of n priced OT which is based on the priced OT protocol developed by Bill Aiello, Yuval Isahai, and Omer Reingold. Tools used in this scheme are discussed and its security is analyzed. A concrete homomorphic protocol is given

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Zhang, Jun Qi. "Oblivious transfer protocols for securing electronic commerce /." View thesis View thesis, 2002. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20030417.113506/index.html.

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Loh, Anson Wing Hong. "Implement electronic commerce with Dreamweaver UltraDev 4.0." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2344.

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Takaoka, Haruyoshi. "Business-to-consumer electronic commerce in Japan." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2707.

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The purpose of the project was to examine the current situation of B2C e-commerce in Japan, consumers' online purchasing behavior, and attributes affecting online purchases. Since many companies are interested in starting or have started B2C e-commerce businesses, this study would aid companies in developing marketing strategies that would grow their businesses and build loyalty among consumers.

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Heidenreich, Lars. "Ältere Menschen und E-Commerce." Taunusstein Driesen, 2006. http://www.driesen-online.de/gvh̲eidenreiche̲-commerce.htm.

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Millero, Margaret R. "E-commerce uses and gratifications & framing study media portrayal and perspectives of the retail E-commerce Web site industry." Morgantown, W. Va. : [West Virginia University Libraries], 2003. http://etd.wvu.edu/templates/showETD.cfm?recnum=3247.

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Thomas, Zelpha Althea. "E-business development through a unique resource center." [Florida] : Division of Colleges & Universities, Florida Board of Education, 2001. http://etd.fcla.edu/etd/uf/2001/anp1061/AltheaMaster.pdf.

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Thesis (M.S.)--University of Florida, 2001.
Title from first page of PDF file. Document formatted into pages; contains xii, 237 p.; also contains graphics. Vita. Includes bibliographical references (p. 235-236).

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Greenberg, Joshua Harry. "Content-oriented architecture for consumer-to-business eCommerce." [Gainesville, Fla.] : University of Florida, 2002. http://purl.fcla.edu/fcla/etd/UFE1001148.

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Cheang, Sek Lam. "Electronic commerce and security : risk identification and management." Thesis, University of Macau, 2001. http://umaclib3.umac.mo/record=b1636215.

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Ghose, Tapu Kumar. "Dynamic Pricing in Electronic Commerce using Neural Network." Thesis, University of Ottawa (Canada), 2010. http://hdl.handle.net/10393/28617.

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There exist intelligent agents to aid online sellers to dynamically calculate a competitive price for their products in online markets. However, these intelligent agents usually make a number of assumptions for dynamic pricing. Some intelligent agents assume that sellers consist of prior knowledge about the online market parameters. In other words, the agents assume that the sellers are well aware of other competitors' pricing strategies, consumers purchase preferences, consumers' reservation price, profit made by other competing sellers etc. In addition, other agents assume that price is the only attribute that determines consumers' purchase decision. On the contrary, in real life sellers have limited or no prior knowledge about the market parameters. In addition, nowadays along with price other attributes such as after sale service, product quality etc. contribute in determining consumers' purchase decision. In this thesis, we propose an approach where sellers have limited knowledge on market parameters. We also assume that buyers' purchase decisions are based on multiple attributes. We are using a feed-forward neural network approach for calculating a competitive price dynamically to increase the sellers' revenue. Product price, product quality, delivery time, after sales service and seller's reputation are taken into consideration while determining the competitive price of the product by our model. In our experimental evaluation we showed that once the sellers, by considering the five attributes, set an initial price of the product, our model adjusts the price of the product automatically with the help of neural network in order to raise the revenue. In setting the initial price of a product, we assume that sellers use their prior knowledge about the prices of the product offered by other competing sellers. Any other prior knowledge like buyer demand or competitor's price setting behaviors is not used in our evaluation. The experimental results portray the effect of considering the five attributes in earning revenue by the sellers. Before concluding with directions for future works, we discuss the value of our approach in contrast with related work.

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