Academic literature on the topic 'E-BANKING ERA'
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Journal articles on the topic "E-BANKING ERA"
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Oladejo, Morufu, Saliu Yinus, Azeez Abeeb, S. Shittu, and Sanni Tajudeen. "WHY THE QUEUING IN THE BANKING ENVIRONMENT IN THE ERA OF ELECTRONIC BANKING." Acta Tecnología 7, no. 1 (March 31, 2021): 17–25. http://dx.doi.org/10.22306/atec.v7i1.99.
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Managing queuing within the banking business in Nigeria has constituted major challenges whose effects have not been thoroughly examined. This study sets to investigate the continuous queuing in the Nigerian banking environment despite e-banking adoption in Nigeria. The research adopted a survey design where primary data were obtained using a structured questionnaire. Fifty (50) respondents were purposively chosen. A purposive sampling technique was used which considered banks having branches within Ladoke Akintola University of Technology and Ogbomoso town. OLS regression was used to determine the influence of electronic banking on customers queuing the factors for queuing in the banking environment amid e-banking adoption at 0.05 level of significance. Findings revealed that queue in the study area was most of the time very high in the morning, high in the afternoon and evening while at night, most time witnessed no queue. Electronic banking had a significant influence on customers’ queuing in the study area. Further, Tendency to Hold Cash by banks customers (THC), Poor Internet Infrastructure (PII), Cybercrime (CC) were the major factors causing bank customer queue in the banking environment in Nigeria, followed by Inadequate of Banking Technology Management (IBTM) and E-Banking Transaction Cost (EBTC). Therefore, banks service providers should increase efforts on cashless e-banking services and ensure reliable internet service at all times. Bank customers should be made to appreciate other e-banking services than ATM and allay fear on tendency to hold cash.
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Wong, David H., Nexhmi Rexha, and Ian Phau. "Re‐examining traditional service quality in an e‐banking era." International Journal of Bank Marketing 26, no. 7 (October 10, 2008): 526–45. http://dx.doi.org/10.1108/02652320810913873.
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Muhammad Awalul Akhyar and Aji Damanuri. "Strategi Pemasaran Holistik Bank Syariah dalam Meningkatkan Kualitas Layanan E-Banking." Journal of Economics, Law, and Humanities 1, no. 1 (April 29, 2022): 79–93. http://dx.doi.org/10.21154/jelhum.v1i1.531.
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The development of technology has radically changed the banking transaction system, which altered the banking culture. The public has responded positively to e-banking services as a safe, reliable, and efficient payment system solution. Banking institutions such as Islamic banks need to have a holistic and standardized marketing strategy to be implemented in e-banking service products so that Islamic banks can survive in the current era of technological development. This research relates to the holistic marketing strategy of Islamic banks in improving the quality of e-banking services. This study aims to describe and analyze the strategy, tactics, and values that Bank Syariah Mandiri Ponorogo Branch Office uses to improve the quality of e-banking services to realize quality e-banking marketing and services.
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Amin, Hindu J., Pauline E. Onyeukwu, and Hope I. Osuagwu. "E – Banking, Service Quality and Customer Satisfaction in Selected Nigerian Banks." INTERNATIONAL JOURNAL OF INNOVATION AND ECONOMIC DEVELOPMENT 4, no. 2 (2018): 51–57. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.42.2004.
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Electronic banking is an important tool for all banks to survive in the competitive Nigerian Banking Industry. This study examines the relationship between the quality of service and customer satisfaction in the e-banking era. A sample of 398 respondents was selected, out of the total number of 66,895 customer population. Structured questionnaires and interview were used in collecting the data. Descriptive statistics was adopted in analyzing the data from the respondents. The results revealed that there is a significant relationship between quality of service and customer satisfaction. The paper concludes that E-banking has a positive impact on the quality of service in the Nigerian banking sector, but not on customer satisfaction. The study suggests that staff training and development should be enhanced in the banking industry in order to render quality and timely services to their customers.
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Manurung, Ibnu Syawali, Melisa Ananda Putri Ritonga, Febi Alicia, and Nurbaiti Sirait. "Kemudahan Sistem E-Banking terhadap Masyarakat Mengakses Sistem Informasi Perbankan Syariah pada Bank Syariah Indonesia (BSI)." Da'watuna: Journal of Communication and Islamic Broadcasting 3, no. 2 (January 25, 2023): 879–86. http://dx.doi.org/10.47467/dawatuna.v3i2.2877.
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In the 4.0 era, as now, the developments that have occurred in all fields are languishing in the banking world, as it is now, where information can be accessed easily whenever and wherever we are, one example of advances in information technology provided by Islamic banking is e banking, is one of the facilities provided by e banking to customers. This study uses a descriptive qualitative research method that aims to explain and explain clearly about a problem or an event, because the researcher feels that the problem being studied requires a deeper understanding.This study aims to aim at drawing conclusions about the ease of accessing e-banking in the present which is very easy to access, this convenience is not understood by ordinary people which makes the development of e-banking in Indonesian Islamic banking a little late. Islamic banking parties that are lagging behind conventional banking parties who have optimized convenience services so that it is easier for ordinary people to access is one of the problems with delays for Islamic banking, especially in Islamic banking
Keywords: convenience, information system, Islamic banking
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Safitri, Eristya Maya, and Adelia Sefri Larasati. "ANALISIS KEAMANAN SISTEM INFORMASI E-BANKING DI ERA INDUSTRI 4.0: STUDI LITERATUR." Jurnal Ilmiah Teknologi Informasi dan Robotika 2, no. 1 (June 30, 2020): 12–16. http://dx.doi.org/10.33005/jifti.v2i1.25.
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Abstrak— Teknologi Informasi sejak lama telah dipandang sebagai penggerak dan pendukung strategi khususnya dalam dunia Perbankan karena hampir seluruh transaksi melibatkan penggunaan tekologi informasi, oleh sebab itu keamanan teknologi informasi perlu dikelola dengan baik untuk menghindari risiko yang mungkin terjadi. Risiko-risiko ini berkaitan dengan pencurian data informasi nasabah dan internal perusahaan. Risiko yang mungkin terjadi harus ditangani mulai sekarang agar tidak menimbulkan kerugian dalam penggunaan teknologi informasi. Mengontrol keamanan sistem informasi merupakan salah satu cara untuk melindungi data perusahaan dari salah satu risiko yaitu dari pihak yang tidak berwenang. Jika Pihak yang tidak berwenang dapat mengakses data perusahaan maka data perusahaan dalam status terancam karena dapat disalahgunakan. Pengamanan sistem informasi pada perbankan sangat diperlukan untuk memberikan akses ke pengguna yang sah, membatasi pengguna yang tidak sah dan mengontrol aktivitas mencurigakan. Tujuan penulisan ulasan literatur ini yaitu mengulas tentang keamanan informasi perbankan di lingkup E-Banking.
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Venkatesh, K. S. Balaji. "Consumer Awareness and Perceived Risk of E-Banking Services: An Examination of Adoption and Usage Behaviour." Journal of Development Economics and Management Research Studies 10, no. 16 (2023): 154–61. http://dx.doi.org/10.53422/jdms.2023.101621.
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This study looks into how well-informed consumers are about e-banking services and how much risk they feel comes with using them. The findings imply that although most customers are aware of e-banking services, their comprehension of the hazards involved is generally lacking. Security worries, like the possibility of fraud and identity theft, are primarily responsible for the perceived danger. The study also found that clients who are more aware of e-banking services tended to view risk as being lower. These findings have significant ramifications for banks and policymakers in terms of upgrading security measures and improving customer education to lower the perceived risk associated with e-banking services. In the current digital era, consumer awareness and perceptions of the risk associated with ebanking services have grown more crucial. Consumers can manage their accounts quickly and conveniently with the help of e-banking services, but some risks are involved. The present status of research on consumer awareness and perceived risk of e-banking services is summarised in this study
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Handayani, Yuniorita Indah, Agustin HP, and Purnama Miftahul Rizqi. "Customer Satisfaction Analysis of E Banking Users: A field study of Conventional Bank in Jember city." ABM : International Journal of Administration, Business and Management 4, no. 2 (November 28, 2022): 31–42. http://dx.doi.org/10.31967/abm.v4i2.624.
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The banking industry is currently growing rapidly by utilizing and optimizing management information and technology in the form of e-banking as an efficient means of a satisfying customer. Online-based services at banks are more efficient services to help customers. Technological advances have been used to attract customer for bank transactions. Therefore, customer satisfaction is a priority in banking activities. Customer satisfaction is an important factor in maintaining a competitive advantage in the era of technological development. This research is a form of replication that use the subject of bank customer of e-banking user in Jember city. The aim of the research is to determine the factors that influence customer satisfaction of e-banking users. The role of cloud service, security banking system, e-learning and service quality are four factors that can drive customer satisfaction. This research uses quantitative methods with multiple linear regression analysis. The sample use in this research amunted 125 respondents. This research find that cloud service, e-learning and service quality significantly affect on customer satisfaction, on the other hand security banking system has no effect on customer satisfaction.
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Mansyur, Muhammad. "Marketing Opportunities for Bank Syariah Mandiri e-Banking Services as a Payment Method." Research Horizon 1, no. 2 (April 30, 2021): 71–80. http://dx.doi.org/10.54518/rh.1.2.2021.71-80.
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In the development of technology in this era of globalization, various industrial fields have begun to crawl to utilize and develop services based on technology and the internet. Likewise, the financial industry such as banking also competes with each other to provide internet-based services or it is known that the term e-Banking. At this stage of service in Indonesia in particular very rapidly. Moreover, now people must also be able to accept various other services such as internet-based buying and selling (e-commerce), electronic money (e-Money), and internet-based banking services (e-Banking). From various forms of activity that have turned to technology and the internet, there are also market opportunities for the Islamic finance industry. By taking advantage of payment opportunities, Islamic banks must be able to take advantage of market opportunities that exist in the community, and overall improve the ability of the Islamic financial system in the face of rapid technological developments so that they can provide Islamic-based services but can also provide services needed by the community such as e-Banking.
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Limanua, Irene Ariska, Aldi Pamungkas, and Abdul Yusuf. "PENGARUH E-SATISFACTION ON RE-USE INTENTION PADA PLATFORM BCA MOBILE BANKING." EKOBIS : Jurnal Ilmu Manajemen dan Akuntansi 10, no. 2 (December 31, 2022): 272–78. http://dx.doi.org/10.36596/ekobis.v10i2.783.
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In this modern era, all activities are based on technology. One of them is the economic sector, all economies are starting to switch to using advanced technology such as e-banking. And one of the determinants of the company's success to increase the re-use intention of mobile banking applications is the high level of user satisfaction. This study uses a quantitative approach by spreading questionnaires and measurements are carried out using the Likert scale. This research was conducted on the BCA Mobile Banking platform, where the population in this study is all BCA Mobile Banking users. Purposive sampling techniques were used in determining the number of study samples totaling 102 people, and the data was analyzed using SPSS software with simple linear regression analysis. The results showed that e-satisfaction had a positive and significant effect on reuse intentions
Dissertations / Theses on the topic "E-BANKING ERA"
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Machado, André Castelo Branco. "Tecnologias bancárias na era da flexibilidade: discursos e práticas da organização do trabalho nos bancos." Universidade Tecnológica Federal do Paraná, 2012. http://repositorio.utfpr.edu.br/jspui/handle/1/310.
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Esta pesquisa explicita o caráter ideológico do discurso e das praticas flexíveis de gestão nos bancos brasileiros, através do confronto com o discurso de trabalhadores bancários e com os dados empíricos a respeito das condições concretas de trabalho nesta empresas. As mudanças de gestão são entendidas como tecnologias, bem como as transformações físicas ocorridas nos bancos - a automação bancaria - ambas integradas no processo produtivo como instrumento para consolidar o modelo de "acumulação flexível". Ao passo que essas novas tecnologias são travestidas de uma maior integração do trabalhador no processo produtivo, marcando o seu caráter corporativista, observamos uma intensificação do processo de exploração do trabalho, evidenciando que esta flexibilidade caracteriza um estágio de espoliação da força de trabalho no capitalismo. A estratégia dos bancos combina tanto a extrema exploração dos trabalhadores que prestam serviços em empresas terceirizadas e correspondentes como a intensificação do trabalho do trabalhador bancário. Os discursos dos bancários nos permitem compreender as contradições desse modelo flexível de organização do trabalho e os conflitos vivenciados no cotidiano das agências bancárias, gerando grande sofrimento aos trabalhadores. Analisamos os dados levantados e cruzados dentro de uma perspectiva histórico-social, a partir das contribuições de Marx e de autores marxistas, na qual as mudanças organizacionais são resultantes do desenvolvimento da luta de classes em sua dinâmica histórica.This research explicits the ideological character of the speeches and pratices on brazilian's banks, confronting the bank workers' speech with empirical datas about the real conditions of work in these business. The management changes are understood as technologies, and the physical transformations that happened on banks - known as banking automation - as well, both serving as instrument to consolidate the model of "flexible accumulation". While these new technologies seems to create a bigger integration of the workers on the production process, with its corporatist character, we observe a intensification on work's exploration process, evidencing that this flexibility features a stage of despoilment of capitalism's workforce. The banks strategy combines the extreme exploration of workers from outsourced business who provide services for the banks with the intensification of the banks worker's labor. These workers' speeches allow us to comprehend the contradictions of this flexible model of work's organization and the daily conflicts experienced in banks, creating huge suffering to the workers. The collected and crossed datas were analyzed in a social-historical perspective, using Marx's contribution and other Marxists authors, who says that the organizational's changes results from the class struggle in its historical dynamic.
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Santos, Maria Coroado. "Improving awareness and reinforcing brand positioning in savings and investments in a digital era: Pedagogical case study." Master's thesis, 2021. http://hdl.handle.net/10071/24803.
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The recent Covid19 pandemic put the entire world in lockdown and has been limiting
people’s movement. This means that Banks have the urge necessity to increase their online
presence and improve the online services provided to attract more clients. With the emergence
of the pandemic, BiG needed to adapt to the market needs and adjust in a way that makes sense
to BiG's core business.
There had to be a migration to digital, since branches had to close "overnight" and invest in
non-face-to-face care, which was not a priority until then.
With all this happening, I joined the marketing department of Banco de Investimento Global,
during the restructuring of the team, to help the bank grow and reinvent itself.
Several campaigns were developed to attract new clients and promote BiG trading platforms.
We created an ecosystem of digital channels and social networks that portray the bank essence.
The impact of our marketing strategy was successful, showing that we put in place effective
strategies.
Banks do not have to have an aversion to change. They can adapt to new realities in a short
period of time.Em 2020 uma pandemia entrou no mundo e fez com que, quer pessoas, quer setores se tivessem que reinventar, colocando o mundo inteiro em confinamento e limitando o movimento das pessoas. No caso do setor bancário, altamente dependente do contacto físico, teve que haver uma mudança de paradigma e mentalidade, de forma que usassem mais os meios digitais. De “um dia para o outro”, as agências tiveram que fechar, e um negócio tão assente nelas teve que se reinventar. Com a deslocalização das pessoas foi essencial investir no atendimento não presencial, algo que não era prioridade até então. Com tudo isto a acontecer, entrei para o departamento de marketing do Banco de Investimento Global, durante a restruturação da equipa, para ajudar o banco a crescer e reinventar, utilizando sempre estratégias que fizessem sentido para o core business do BiG. Foram desenvolvidas diversas campanhas e criado um ecossistema de canais digitais e redes sociais, tendo tido resultados positivos. O banco teve sucesso nas campanhas realizadas e mostrou ter implementado estratégias eficazes. Os bancos não têm que ter aversão à mudança e devem adaptar-se, num curto espaço de tempo, a novas realidades.
Books on the topic "E-BANKING ERA"
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Alves, Maria Teixeira. O fim da era Espírito Santo. 2nd ed. Lisboa: Alêtheia Editores, 2014.
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Curcio, Domenico, and Igor Gianfrancesco. Risposta alle consultazioni EBA sul rischio di tasso di interesse del portafoglio bancario. AIFIRM, 2022. http://dx.doi.org/10.47473/2016ppa00034.
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Il 2 dicembre 2021 sono stati pubblicati dall'EBA tre documenti di consultazione in tema di rischio di tasso di interesse del portafoglio bancario, in attuazione dei mandati contenuti nella CRD5. In particolare: - EBA/CP/2021/36 introduce Regulatory Technical Standards che riguardano l’implementazione del Supervisory Outlier Test (SOT) relativo sia all’approccio del valore economico che del margine di interesse; - EBA/CP/2021/37 aggiorna le linee guida EBA vigenti in materia di rischio di tasso di interesse del portafoglio bancario e introduce specifici criteri per la valutazione e il monitoraggio del Credit Spread Risk from the Banking Book (CSRBB); - EBA/CP/2021/38 introduce Regulatory Technical Standards che disciplinano nel dettaglio la metodologia standardizzata e la metodologia semplificata per gli enti non complessi relative sia all’approccio del valore economico che all’approccio del margine di interesse. AIFIRM ha deciso di rispondere alla consultazione EBA riaprendo i lavori della Commissione che aveva già predisposto a febbraio 2021 il Position Paper n. 25 denominato “Rischio di Tasso di Interesse del Portafoglio Bancario (IRRBB): evoluzione normativa ed implicazioni gestionali”. La Commissione ha redatto i tre documenti riportati di seguito che sono stati validati dal Consiglio e dal Comitato Tecnico Scientifico il 30 marzo 2022 ed inviati all’EBA il 2 aprile 2022.
Book chapters on the topic "E-BANKING ERA"
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Hotori, Eiji, Mikael Wendschlag, and Thibaud Giddey. "Drivers of the Formalization of Banking Supervision." In Formalization of Banking Supervision, 141–56. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-16-6783-1_10.
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AbstractIn this chapter, the drivers of the formalization of banking supervision are examined from seven perspectives: (a) charter requirements, (b) banknote issuance, (c) liability rules, (d) ensuring the public’s trust, (e) financial crises, (f) economic control, and (g) financial globalization. Our analysis shows that formalization occurred in response to the shifting needs of the time/era and that the formalization process was basically incremental. Notably, financial crises, which are generally considered to be the primary drivers of major regulatory and supervisory reforms, did not always play a leading role in the formalization of banking supervision. It should also be noted that from a historical perspective, regulation and supervision were not “natural” responses to a dysfunctional banking system. Rather, the formalization of banking supervision was the product of complex political actions negotiated by relevant stakeholders with divergent interests in a specific social, political, and economic environment.
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ur Rehman, Tansif. "A Study of Advancing E-Banking and Cybersecurity for Digital Enterprise Transformation in Pakistan." In Handbook of Research on Advancing Cybersecurity for Digital Transformation, 267–87. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-6975-7.ch014.
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In this technological era, almost all renowned banks have equipped themselves with the latest technology significantly pertinent to enhance their services and have provided e-banking facilities to their customers. Nevertheless, cybersecurity has been the focus of many organizations. Banks are offering more facilities to facilitate their customers with ease and convenience regarding e-banking. However, in Pakistan this is not the case. As people still refrain from using e-banking in Pakistan because of various issues, the e-banking sector has exponentially grown in the last decade. It has more chances of growth as enterprises such as banks still encourage clients to carry out e-transactions, like utility bill payments, access to account information, and money transfer. During this process, cybercriminals attempt to steal customer data and hack their online sessions. With regards to e-banking fraud, digitization has caused a revolution. Cybercriminals have employed various tools to steal crucial information through identity theft, trojans, viruses, and phishing.
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Seth, Dinesh, Meenu Gupta, and Bikram Jit Singh. "Study in the BFSI Sector on the Role of AI in Human Resource Management." In Advances in Marketing, Customer Relationship Management, and E-Services, 173–81. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-6133-4.ch015.
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To strive in the market or to be successful in the zone, the organization needs to achieve higher customer satisfaction as this is an important aspect to survive in the market in banking, financial services, and insurance sectors. To achieve the higher customer satisfaction, the HR department needs to adopt innovative ideas or practices to improve the performance and to be different from other organizations in same zone in this era of competitive e-markets. HR needs to imply those practices which could make the employees of the organization satisfied, and if the employees are contented, then they will help the organization to achieve higher profits by making customers satisfied.
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Setiawan, Ahmad Budi, Amri Dunan, and Bambang Mudjianto. "Policies and Innovations of Financial Technology Business Models in the Digital Economy Era on the E-Business Ecosystem in Indonesia." In Handbook of Research on Green, Circular, and Digital Economies as Tools for Recovery and Sustainability, 22–42. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-7998-9664-7.ch002.
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The rapid development of technology and information systems continues to give birth to various innovations, especially those related to financial technology to meet the various needs of the community, including access to financial services and processing of financial transactions. Financial technology (FinTech) is the implementation and utilization of technology to improve financial and banking services. The development of financial technology in Indonesia itself is growing rapidly, along with the development of existing technology. FinTech is developed by utilizing the latest software, internet, and computing technologies. Based on this, this study examines the development of innovation and policies for the fintech business model in the e-business ecosystem in Indonesia. This research is a qualitative research with data collection methods through focus group discussions, in-depth interviews, and literature studies. This chapter recommends that the government develop and make policies for fintech business model innovation in the e-business ecosystem in Indonesia.
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Ozuem, Wilson, and Geoff Lancaster. "Technology-Induced Customer Services in the Developing Countries." In Service Science Research, Strategy and Innovation, 185–201. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-4666-0077-5.ch012.
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The emergence of the internet has signaled the coming of a new era in the history of cultural transmission. Indeed, a baffling array of industries have adopted and implemented internet technologies in tandem with its prototypical subsets, especially in developed countries. Whilst there has been some surge in the adoption and implementation of internet businesses in developing countries, it appears that these countries are still lagging behind in the delivery of technologically-induced customer services. Despite the bifurcation between the level of internet adoption and implementation, most extant literature related to understanding the dynamics of customer services in technologically induced environments is dominated by scholars and practitioners in developed countries. This dominance has not only provided a truncated view of prevailing trends, but has obscured unique evolving business models from sub-Saharan countries. Drawing on an interpretivist ethnographic methodological approach emerging through an interest in the origins of culture and civilisation, primarily through analysis of (primitive) societies, this chapter provides a background on the sub-Saharan perspective on general technologically induced environments, which is necessary to formulate the basis for a contemporary sub-Saharan e-business model. The aim is to look afresh at problems faced by the banking sector in the delivery of services to customers, and to demonstrate how these users might brace themselves generatively to meet the challenges it poses.
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Mızrak, Kagan Cenk, and Filiz Mızrak. "Role of Agility in the Banking Sector in Competitive Globalization Era." In Advances in Marketing, Customer Relationship Management, and E-Services, 317–34. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-2559-3.ch015.
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In today's rapidly changing market conditions, organizations need to be agile to gain a competitive market advantage. This chapter details the key points required for agility. Although there has been ongoing discussion whether finance and banking sector can be agile due to rigid structures, processes, and regulators, the chapter aims to prove the vital role of agility in banking sector with the case of Garanti Bank. Thanks to the case, the strategies both on the basis organization structure and marketing level that banks need to apply in agile transformation process, have been exemplified. As a result of the case, the importance of flexibility, speed, monitoring the latest trend, making quick decisions, and being customer-focused in the banking sector is stressed. On the other hand, banks are suggested to engage all their units, shareholders together with their customers in the process to have a more smooth translation.
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Afonso, Carolina, and João Duarte Teixeira. "Challenges in Adapting to Mobile Banking From the Perspective of the Customers." In Advances in Marketing, Customer Relationship Management, and E-Services, 91–109. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-5538-8.ch005.
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This chapter aims to understand the challenges in transitioning to the digital era of banking from the perspective of customers. This study uses an exploratory and quantitative approach. Quantitative data was collected from 329 bank clients, and then descriptive and correlation analysis was performed. The findings showed that performance expectancy, effort expectancy, and facilitating conditions have a positive relation, whereas social influence was found to have weak relation. Academically, this study presents valuable insights to mobile banking utilization and to the adaptation of the UTAUT model to banking sector. From a managerial perspective, this study provides insights into clients' challenges and suggestions to better integrate online platforms into branch service and to improve customer experience.
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Vasudeva, Savdeep. "Age in the Consumer Behavior Change." In Advances in Marketing, Customer Relationship Management, and E-Services, 255–74. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-4168-8.ch011.
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This chapter deals with the issue of consumer behavior change by taking the case of a digital service such as m-banking and supports the arguments with suitable data analytics. To fulfill this objective, it utilizes the two indicators of awareness and perceived value as the determinants of consumer behavior. The chapter intends to throw light on the relationship between awareness, perceived value, and usage of m-banking, and also helps to find out how the interaction of age affects this relationship. For this purpose, a sample of 524 m-banking users was utilized from the state of Punjab in India. Further, the generated data is analyzed using linear regression and moderated regression analysis. The findings reveal important implications for the banks and other researchers in terms of awareness and perceived value and also depict how the behavior of consumers can change as per their age in this socio-digital era.
Conference papers on the topic "E-BANKING ERA"
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Pospisil, Jiri, and Ivana Olecka. "SMARTPHONES, INTERNET BANKING, AND ONLINE EDUCATION: HOW DID THE COVID-19 PANDEMIC INFLUENCE THE SKILLS FOR THE DIGITAL AGE." In 9th SWS International Scientific Conferences on SOCIAL SCIENCES - ISCSS 2022. SGEM WORLD SCIENCE, 2022. http://dx.doi.org/10.35603/sws.iscss.2022/s13.113.
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Digital technologies became one of the most important means of communication during the Covid-19 pandemic. Due to online learning and working from home, the pressure to increase ICT competencies has increased. This paper aims to analyse the influence of the COVID-19 pandemic on the skills for the digital age. The research data consists of two samples. The first was collected from October 2018 to June 2019 and the second from September 2020 to January 2022, i. e. during the period of anti-pandemic restrictions. The samples are representative of the Czech population. The hypotheses about the Covid-19 pandemic interference with the sociodemographic factors of age and gender and its significant impact on using smartphones, internet banking, and the internet to find information to further education were tested. The statistical significance of hypotheses were tested using ?2 statistics and Pearson G2 statistics for two-way (C ? R) and contingency tables. The change in the use of smartphones and internet banking in the COVID-19 pandemic era was proved. Internet use for further education significantly changed only in the group of respondents in middle adulthood.
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Stanescu, Georgiana. "THE EVOLUTION OF E-LEARNING BASED ON WEB3.0 AND SEMANTIC TECHNOLOGIES." In eLSE 2016. Carol I National Defence University Publishing House, 2016. http://dx.doi.org/10.12753/2066-026x-16-221.
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Current technology has an important role in many areas, offering numerously possibilities and activities, which were considered traditionally in the past, now can be found on the web. Is already known that we are living in a digital era, where society needs contributed to technological developments and created a more accessible and usable web. Basically we can say that e-learning is a strategy for making information and knowledge in a certain domain more accessible. E-learning represents a way for fast delivering of knowledge and is helping us learning anything, anywhere and anytime. In year 2003, Derek Stockley defined the e-learning as "the delivery of a learning, training or education program by electronic means. E-learning involves the use of a computer or electronic device (e.g. a mobile phone) in some way to provide training, educational or learning material. " As the technology is evolving day by day, also the e-learning needs to evolve in order to keep up. Web and semantic technologies are a very complex and abstract domain, being very adaptable in any field, like IT, business or banking and they are regarded as an advantage. Currently, the idea of web and semantic technologies has spread greatly and the newest version is web 3.0. Web 3.0 appeared because people need to optimize the relationship between the user and the web environment. The new web 3.0 facilitates the using of electronic media in e-learning environment, providing a more flexible integration approach. Semantic technology offers the possibility for the machine to understand human requirements, using semantic structures. The evolution of web and semantic technologies, highlight the advantages of using those in e-learning. The potential of semantic technologies is applied on e-learning and used to provide great quality education. It can be said that e-learning is depending on semantic technologies. The new web 3.0 and semantic technologies are applied in e-Learning, offering benefits and improvements for the e-learning environment.
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Radjenovic, Zarko, and Tatjana Boshkov. "DEVELOPING E-BANKING PLATFORM IN CONTEMPORARY WORLD." In 4th International Scientific Conference: Knowledge based sustainable economic development. Association of Economists and Managers of the Balkans, Belgrade, Serbia et all, 2018. http://dx.doi.org/10.31410/eraz.2018.185.
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Nikoloska, Keti, Snezhana Mojsoska, and Dance Nikolovska Vrateovska. "QUALITATIVE ANALYSIS OF THE BANKING SECTOR FOR THE PROTECTION OF CITIZENS REGARDING THE SAFE USE OF PAYMENT CARDS IN THE MUNICIPALITY OF PRILEP." In SECURITY HORIZONS. Faculty of Security- Skopje, 2023. http://dx.doi.org/10.20544/icp.8.1.23.p27.
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With the deepening of digital transformation, the structure and nature of payment transactions is rapidly evolving and undergoing changes. The banks introduced payment cards, marking the beginning of the era of cashless payments. Credit cards have become an integral part of the world and the Macedonian economy. The increasing interest in cashless payments not only led to a new way of conducting transactions but also brought forth new types of threats and risks associated with the use of new payment methods and instruments. Studying the existing risks, this paper provides qualitative analyses on how banks ensure security and protection against possible abuses of payment cards. This paper is the second part of quantitative research of the awareness of citizens in the municipality of Prilep regarding the safe use of payment cards. The goal of this study is to prove the hypothesis that citizens' awareness of safe usage of payment cards changes their habits and mindset, leading to increased engagement in the new cashless payment method. This, in turn, would contribute to an increase in the number of issued payment cards by banks, rise in the number of participants in e-commerce, and decrease in the possibility of card misuse. As a research technique to achieve these objectives, structured interviews were conducted in the Municipality of Prilep. Qualitative research methodology was conducted in this study as it can provide answers to the research objectives. Also, SWOT analysis was used as an analytical tool of particular significance. At the end of the paper, we will give conclusion remarks in order to increase the informing of the users of payment cards.
Reports on the topic "E-BANKING ERA"
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Papí-Gálvez, Natalia, and Daniel La Parra-Casado. Informe 2022. Cátedra de Brecha Digital Generacional. Las personas mayores en la era de la digitalización en la Comunidad Valenciana (datos 2021). Cátedra de Brecha Digital Generacional, 2022. http://dx.doi.org/10.14198/bua.2022.papi.infc.
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The Research Chair in the Generational Digital Divide undertakes activities aimed at furthering knowledge about the causes, consequences and solutions to the digital divides caused by age gaps. This report shows the research project carried out in 2021 to learn more about how the digital divide affects over 54s living in the Valencia Region, by province, with a focus on intergenerational relationships. To this end, an exploratory survey targeted at over 54s years old and over 39s years old in the Valencia Region, based on primary sources and combining quantitative and qualitative techniques, has been conducted. The data reveals that, while a large percentage of over 54s declare that they have access to and are users of new technologies, much remains to be done for access and usage to become universal, especially at older ages. The report analyses how technology is used, considering its purpose and context, according to age and other significant variables. Differences in technology usage have been found across age groups and between women and men. The report contains information on, among other relevant aspects, online services, and especially on e-banking, the healthcare system and e-administration. Differences between age groups have been found for all indicators, shedding light on intergenerational relationships within the family that are crucial for older people. The Research Chair is an initiative by the Valencia Region Government’s Directorate General for the Fight Against the Digital Divide and stems from the collaboration between the Regional Department for Innovation, Science, Universities and Digital Society and the University of Alicante.