Contents
Academic literature on the topic 'Document officiel'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Document officiel.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Dissertations / Theses on the topic "Document officiel"
1
Vargas, Claude. "Langage et norme(s)à l'école primaire : analyse sociolinguistique des textes officiels de la révolution à nos jours." Aix-Marseille 1, 1987. http://www.theses.fr/1987AIX11001.
Full text
2
Forero, Londoño Fernando Oscar. "La violence scolaire comme problème public : une construction sociale, un discours officiel et des trajectoires des jeunes : une étude de cas." Thesis, Dijon, 2015. http://www.theses.fr/2015DIJOL010/document.
Full textAbstract:
On postule dans cette recherche que la violence scolaire n'existe pas comme un problème social avec les conditions objectives qui l'instaurent comme situation caractéristique des contextes scolaires "difficiles". D'une forme distincte nous proposons qu'il est possible de comprendre la violence scolaire comme la configuration sociale d'un problème public sur le champ éducatif. En d'autres termes, la recherche objective un schéma de perception qui expose une forme particulière d'observer les relations sociales lesquelles on vit dans l'école. Nous dans la recherche argumentons que comme expression d'un schéma de perception officielle sur un problème public éducatif, la violence scolaire, cache les trajectoires sociales de quelques jeunes scolarisés qui vivent les inégalités profondes des structures économiques et sociales. Ainsi, depuis une perspective relationnelle nous lions les conditions sociales de production de violence scolaire comme un problème public et les trajectoires sociales d'étudiants au moyen de la question suivante: Quel est le rapport entre les conditions sociales de production de violence et les trajectoires sociales d'étudiants dans une condition juvénile ? Pour développer l'antérieur nous nous sommes proposés décrire la relation qui existe entre les conditions sociales de production de violence scolaire et les trajectoires sociales d'étudiants dans une condition juvénile.. En détail La recherche est essentiellement axée dans; 1) Construire une option théorique pour comprendre la violence scolaire comme la configuration sociale d'un problème public de caractère éducatif; 2) Identifier et reconstruire les discours officiels qui ont instauré la violence scolaire comme problème public éducatif, dans deux types de documents: a) les documents Informes l'État Mondial de l'enfance 1990-2012 publiés par l'UNICEF et b) les Plans Sectoriels d'Education produits par différents gouvernements qui ont administré la ville de Bogotá (Colombie) dans la période 1995-2012. Et finalement, 3) décrire les trajectoires sociales d'étudiants d'éducation pour comprendre ses trajectoires sociales et sa participation dans des situations de violence scolaire. La recherche assume que, pour aborder la violence scolaire comme un problème de caractère public, il est nécessaire de suspendre son caractère "naturel ou évident" pour rechercher sur sa configuration sociale, déterminée à l'existence d'agents sociaux qui perçoivent qu'ils sont affectés par les conséquences indirectes de la violence dans les écoles et par la constitution d'une action politique dirigée quand ont soigné au moyen des organes spéciaux les intérêts de considérés des victimes effectives ou possibles de situations considérées comme de risque de violence dans les contextes scolaires. Finalement la recherche aborde la violence scolaire comme une situation sociale incarnée dans les corps, c'est-à-dire, vécue comme un système de dispositions. Avec la stratégie de recherche qualitative dénommée des Noyaux de Recherche Sociale nous réussissons à comprendre qu'une distance existe entre le discours officiel engagé dans le discernement juridique; la définition des agressions; la classification des situations de violence; l'établissement de protocoles pour la promotion de droits; la prévention en face de divers facteurs de risque, et le vieillissement social juvénile déterminé au difficile accès aux stratégies de reproduction du capital social vécu par quelques jeunes de la ville de Bogotá<br>It is postulated in this research study, that scholar violence does not exist as a social problem with objective conditions that establish it like something unique of unusual scholar contexts in opposition to ordinary scholar situations. In another way, it is set out as a premise that it is possible to understand the scholar violence like the social structure of a public problem in the educational field. In other words, the research is a perception scheme that visualize a particular way of observing the social relations that students live at school. It is estimated the comprehensive effort arguing that like an expression of an official perception scheme about an educational public problem, the scholar violence unvisualize the social experiences in school young where it is discovered that violence at school is the demonstration of deep disparities of economic and social structures that produce, among others, alarming decline social processes. Thus, since a relational perspective we connect the social conditions of scholar violence production like a social problem and the social experiences of students in youthful condition taking into account the following sociological question: What relation does exist between the social conditions of scholar violence production and the students´ social experiences in youthful condition?
3
Mansalier, Nicolas. "Le sport, un espace officiel pour faire l’expérience de la douleur à l’adolescence : Courir pour devenir soi parmi les autres en se faisant mal." Thesis, Le Mans, 2019. http://www.theses.fr/2019LEMA3004/document.
Full textAbstract:
Evoquez le terme d'adolescence, et dans la foulée des représentations émergeront dans les esprits. En effet, crises, violences, conduites marginales, refus de l'autorité sont systématiquement associés à cette période de la vie. Néanmoins, les adolescents en passe de faire le deuil de l'enfance ne sont pas tous sujets à des comportements borderline. Dans cette recherche d'une (nouvelle) identité, tous ne s'inscrivent pas dans une quête de soi déviante ou délinquante. Cependant, une chose est sûre, ils cherchent tous à s'éprouver pour se convaincre que la vie mérite d'être vécue. Et parce que la condition humaine est d'abord corporelle, bon nombre d'entre eux s'inscrivent dans une quête de soi mobilisant sensorialité et émotions. Certains cherchent ces états dans des pratiques déviantes (marge) comme par exemple dans des conduites automobiles dangereuses ou avec la consommation de psychotropes. D'autres trouvent à se nourrir sensoriellement et émotionnellement dans des pratiques plus traditionnelles (centre) parmi lesquelles le sport occupe une place de choix. Peu importe l'espace de pratique, l'objectif est le toujours le même : faire l'expérience collective d'un corps mis volontairement à mal pour devenir soi parmi les autres. Cette thèse propose de rendre compte de la manière dont la course à pied (et plus particulièrement les séances d’entrainement) constitue un de ces espaces où les adolescents viennent se cogner, se faire mal pour se construire une identité. Les résultats de ce travail de doctorat révèlent des individus faisant des douleurs sportives un moyen pour franchir sans heurt le cap de l'adolescence<br>Mentioning adolescence will often evoke negative representations. Indeed, crises, violence, marginal behaviours, denial of authority are always associated with this period of life. Teenagers build up their (new) identity as they mourn their childhood. Nevertheless, they are not all having borderline behaviours. In order to get out of this in-betweenness, they are not all seeking themselves in a deviant or delinquent way. In fact, they all certainly want to feel and to prove to themselves that life is worth living. And because humanity is above all a matter of body, lots of them seek themselves using their senses and feelings. Some of them may do it through risky activities (margin), such as dangerous driving or drug abuse. Yet, others find enough feelings in more conventional activities (center), among which sport has a prominent place. In the margins as well as in the center, the aim is the same: consciously and collectively hurting the body to become oneself. This thesis reports how running, especially through trainings, can be one of the spaces where teenagers experience pain. This way, they build up their identity. The results of this PHD bring to the fore these individuals who are using sports pain to live a smooth transition from adolescence to adulthood
4
Acosta, Altamirano María Fernanda. "Cultures de la naissance, entre la tradition et le biomédical : Étude comparative en Équateur et au Portugal." Thesis, Université Côte d'Azur (ComUE), 2017. http://www.theses.fr/2017AZUR2034/document.
Full textAbstract:
La culture de la naissance peut être assimilée à un rituel de passage à la base de la construction identitairepour la mère et pour l’enfant. Cette transition est conçue de manière différente selon les contextesculturels.À partir d’un travail ethnographique au Portugal et dans l’Amazonie équatorienne, nous avons mis enévidence l’existence de trois systèmes de santé : le biomédical ou système officiel (qui se constituecomme tel à partir du XIX s.), le système traditionnel ou ancestral et le système alternatif (dans ce cas,incarné par les doulas).Autour de ces trois systèmes de santé se tisse une culture de la naissance porteuse, dans chaque cas, d’undiscours légitimant des pratiques présentées comme « adéquates » et les représentations associées.Malgré des différences importantes entre les procédures des protocoles médicaux – propres au systèmeofficiel de santé, au système traditionnel de santé et au système alternatif - pour la prise en charge del’accouchement, de l’alimentation pré-lactée (don du colostrum) et du postpartum, nous avons identifiédes points communs entre eux. Les frontières entre ces différents systèmes de santé, entre la tradition etla modernité, peuvent s’effacer ou demeurer floues.Les pratiques diverses sont associées à des représentations relatives à la mort, les corps, la douleur, lesparadigmes de santé et de maladie, la religion, la propreté et l’hygiène, les liens sociaux, entre autres<br>The culture of birth is a ritual of passage which is the basis of the construction of identity for the motherand for the child. This transition is conceived in different ways in distinct cultural contexts.Based on an ethnographic work in Portugal and the Amazonia of Ecuador, we have identified threeexisting health systems: biomedicine or the official system (which was constituted as “official” from the19th century onwards), the traditional system or ancestral system, and the alternative system (in this case,embodied by doulas).In the framework of these three health systems, a culture of birth is woven into a discourse legitimizingtheir practices, which are presented as "adequate", and their representations.Although there are important differences between the procedures of the medical protocols - specific tothe formal health system, to the traditional health system, and to the alternative system - for the deliveryof childbirth, for pre-lactated feeding (colostrum feed), and for postpartum, we also found bridgesbetween them.Sometimes the boundaries between these different health systems, between tradition and modernity, areeither disappeared or blurred.Various practices are associated with representations relating to death, bodies, pain, health and diseaseparadigms, religion, cleanliness and hygiene, social ties, among others
5
Machado, Bruno Henrique [UNESP]. "Dos devaneios visuais à gênese documental: o estudo da produção dos documentos fotográficos da assessoria de comunicação e imprensa da Unesp." Universidade Estadual Paulista (UNESP), 2017. http://hdl.handle.net/11449/150829.
Full textAbstract:
Submitted by Bruno Henrique Machado null (machadobrunohenrique@gmail.com) on 2017-06-05T00:15:36Z
No. of bitstreams: 1
machado_b_h.pdf: 5454693 bytes, checksum: 7fa083a8142d29128a59455fcdbd3dac (MD5)<br>Approved for entry into archive by Luiz Galeffi (luizgaleffi@gmail.com) on 2017-06-06T14:51:15Z (GMT) No. of bitstreams: 1
machado_bh_me_mar.pdf: 5454693 bytes, checksum: 7fa083a8142d29128a59455fcdbd3dac (MD5)<br>Made available in DSpace on 2017-06-06T14:51:15Z (GMT). No. of bitstreams: 1
machado_bh_me_mar.pdf: 5454693 bytes, checksum: 7fa083a8142d29128a59455fcdbd3dac (MD5)
Previous issue date: 2017-05-08<br>Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)<br>A presente dissertação apresenta o estudo desenvolvido que teve por objetivo analisar a produção dos documentos fotográficos produzidos pela Assessoria de Comunicação e Imprensa da Universidade Estadual Paulista “Julio de Mesquita Filho” - Unesp, no período de 1985 a 2008, questionando a gênese documental desses documentos. De modo específico, fez-se a categorização das funções e competências da Assessoria, por meio de documentos normativos da Universidade; como o mapeamento da produção dos documentos fotográficos, mediante análise documental e entrevistas; Além da análise das funções e atividades da assessoria apresentada pelo Plano de Classificação da Atividades-meio da Universidade em relação a produção dos documentos fotográficos. Com o intuito de alcançar a meta proposta, optou-se pelo desenvolvimento do método de pesquisa estudo de caso, sendo conduzido pela busca da ampliação das discussões em torno dos documentos fotográficos na perspectiva orgânica institucional. Inserido na Arquivologia o estudo aspirou contribuir para novas abordagens interdisciplinares sobre o fenômeno da gênese documental de documentos fotográficos produzidos institucionalmente, derivados de processos de trabalho. Entre os resultados apresenta-se pela ótica orgânica e funcional, a função da “Comunicação Institucional” assim como a subfunção de assessoria de imprensa e a atividade de produção de registro de imagem e som, resultados apresentados após a análise dos documentos normativos com plano de classificação das atividades-meio da universidade. Já o mapeamento do fluxo de produção dos documentos fotográficos possibilitou à compreensão da gênese documental que se desenvolve em torno das demandas de pautas fotográficas, A elaboração do fluxograma possibilitou a constatação que todos os documentos fotográficos produzidos eram arquivados pela assessoria. A comparação entre o Plano de classificação das atividades-meio da Universidade em relação à produção dos documentos fotográficos pela assessoria constatou-se que as atividades que deram origem ao documento fotográfico não foram contempladas no plano de classificação. Por fim, argumenta-se a necessidade dos estudos de diplomática/tipologia documental como perspectivas futuras sobre os estudos sobre espécies/tipos documentais fotográficas.<br>The current dissertation introduce the study developed with the purpose of analyze the photographic documents produced by the Communication and Press Office of the State University of São Paulo "Julio de Mesquita Filho" – Unesp, in the period of 1985 to 2008, questioning the documentary genesis of the documents. Specifically, the functions and competencies of the Press Office were categorized through normative documents of the University; Such as mapping the production of photographic documents, through documentary analysis and interviews; in addition to the analysis of the functions and activities of the Press Office presented by the Plan of Classification of the activities-middle of the University in relation to the production of the photographic documents. In order to achieve the proposed goal, the research method selected was the case study, being driven by the search increased of the discussions about photographic documents in the institutional organic perspective. Inserted in archival science the research aspired to contribute to new interdisciplinary approaches on the phenomenon of the documentary genesis of photographic documents produced institutionally, derived from work processes. Among the results is presented by the organic optical e functional view, the function of “Institutional Communication” as well as the sub-function of the press office and the activity of production of image and sound record, results presented after the analysis of the normative documents with the plan of the classification of university activities-middle. The mapping of the production flow of photographic documents allowed to understanding the documentary genesis that develops around the demands of photographic scripts. The flowchart elaboration allowed the confirmation that all photographic documents produced were archived by press office. The comparison between the Plan of classification of University activities-middle in relation to the production of photographic documents by the press office was verified that the activities that gave rise to the photographic documents were not contemplated in the classification plan. Finally, it is argued the need of diplomatic studies/documentary typology as future perspective on studies of form photographic.
6
Augusseau, Nelly. "DES CHAINES AUX CHENES : psychotraumatisme, psychanalyse du Commandement et prosopographie de l’Officier supérieur." Thesis, Montpellier 3, 2016. http://www.theses.fr/2016MON30012/document.
Full textAbstract:
Cette traversée freudienne du Commandement relit la valeur liminaire de la fonction de la dissociation psychique selon la nosologie du psychotraumatisme. Or, pour un même évènement, la réponse différentielle marginalise des sujets brisés à vie (pathologie), d’autres s’intégrant dans la charpente de l’institution et semblant ne pas être affectés. L’armée apparaît comme le théâtre d’une transmutation symbolique : les attaches psychiques intérieures sont organisées et contenues par un maillage protecteur et amortisseur institutionnel (fonction contenante d’une famille militaire) dans lequel grandit l’officier pour métamorphoser ses chaines (lien) en chênes (grade). Dissocier en pleine conscience plutôt que de cliver en toute inconscience comme le font la plupart des hommes est typique du chef. Le mécanisme opérant harmoniserait une alchimie respiratoire entre un inspir (la dissociation psychique / fonction de séparation paternelle) et un expir (la dialectisation / fonction matricielle maternelle). Assumer une forme d’élection, potentialiser ces fonctions comme arme psychique offre l’accès à la pensée stratégique opérative. La psychanalyse dissèque ici la prosopographie de l’officier supérieur qui endosse à la fois les habits du père et de la mère (fonction de réunification par la dialectisation) embrassant le complexe œdipien pour guider les foules organisées. Mener des hommes, prévenir et soutenir les traumatismes du métier de militaire, loin de toute l’apparente rigidité des conditionnements, joue d’un art exigé de l’officier : l’expérience de plasticité psychique (apprentissage de la dissociation) et de fluidité (maîtrise de la dialectisation)... et donc d’une forte liberté intérieure<br>This freudian cruise through the French Military Commandment review the first value of psychic dissociation belong psychotraumatism nosology. However, in front of similar event, different answers marginalize breakdown people from others which ones are growing into the institution frame and seem to be healthy, safe and sane.Army would be a symbolic transmutation place : psychic links contain in a protective organized meshing, as an institutional shock absorber (functional psychic containing of military family) wherever grows the army head leader to transform from chains (links) to oaks (promotion).Dissociative full consciousness instead of splitting unconsciousness as main people does it, would be the peculiarity of the leader. The operative mechanism would harmonize an alchemic breath from inspiration (psychic dissociation / detachment father’s role) to expiration (dialectisation / womb mother’s role). Accept selective process, improve these functions as a psychic arm help to increase to operative strategic mind and is entrusted to make a masterpiece with diplomacy.The psycho-analysis profile in this university work, the senior officer which wears parental suit, kissing the Oedipian complex to direct mass especially military organized crowds.Leading men, warn and support war traumatisms, far away from the similar stiffness conditioning and the dissociative disorders, need meaningful, genuine and generous presence playing with a required leadership : psychic’s plasticity (dissociation learning) and mind’s/brain’s flow (dialectisation process)… and, also, deepest identity and strong inner freedom…
7
Hiatt, Alfred Charles. "The use and reception of forged documents in fifteenth-century England." Thesis, University of Cambridge, 1999. https://www.repository.cam.ac.uk/handle/1810/272817.
Full text
8
SILVA, Monalisa Cardoso. "A combinatória: abordagem em documentos oficiais, em resultados de pesquisas e em livros didáticos do Ensino Fundamental." Universidade Federal de Pernambuco, 2016. https://repositorio.ufpe.br/handle/123456789/17752.
Full textAbstract:
Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2016-08-26T14:02:25Z
No. of bitstreams: 2
license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5)
Dissertação_Monalisa Cardoso Silva.pdf: 3938687 bytes, checksum: af8d4a0588d00736304a09eadac11e59 (MD5)<br>Made available in DSpace on 2016-08-26T14:02:25Z (GMT). No. of bitstreams: 2
license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5)
Dissertação_Monalisa Cardoso Silva.pdf: 3938687 bytes, checksum: af8d4a0588d00736304a09eadac11e59 (MD5)
Previous issue date: 2016-02-26<br>CAPEs<br>A presente pesquisa teve como objetivo analisar a abordagem da Combinatória em orientações curriculares de documentos oficiais, em resultados de pesquisas e em livros didáticos do Ensino Fundamental e se há consonância entre as abordagens. A nossa fundamentação teórica discute sobre a importância de cada um destes elementos e sua relação com a Combinatória, além de nos apoiarmos na Teoria dos Campos Conceituais de Vergnaud (1986) para análise dos livros. Para tal foram analisados os Parâmetros Curriculares Nacionais de Matemática dos anos inicias e finais do Ensino Fundamental (BRASIL, 1997 e 1998) e Parâmetros Curriculares de Matemática para Educação Básica de Pernambuco (PERNAMBUCO, 2012). Analisamos também pesquisas recentes publicadas em eventos nacionais e internacionais ocorridos no Brasil no período de 2009 a 2013, as quais estudaram sobre sondagem de alunos e intervenções de ensino em Combinatória. O último elemento de análise foi o livro didático, na qual constaram coleções aprovados pelo PNLD 2013, dos anos iniciais e PNLD 2014, dos anos finais do Ensino Fundamental. Neste sentido, apresentamos a análise da abordagem da Combinatória em cada um destes elementos, confrontando-os de forma gradativa à medida que cada elemento é apresentado. A partir dos resultados foi possível perceber que os documentos oficiais tratam claramente do ensino deste conteúdo desde o período de alfabetização matemática, envolvendo os quatro significados do conceito (produto cartesiano, arranjo, combinação e permutação), nos quais devem estar relacionados com os campos de Números e Operações e Tratamento da Informação. Além disso, orientam que ao longo de todo o Ensino Fundamental sejam utilizadas diferentes estratégias de resolução, que irão levar ao uso do principio fundamental da contagem nos anos finais, sem que haja a utilização de fórmulas. De forma semelhante, identificamos nos estudos recentes que desde cedo os alunos são capazes de resolver tais problemas, utilizando desenhos, listagem e árvores de possibilidades, por exemplo. Contudo, que precisam superar alguns obstáculos de resolução, relacionados à compreensão dos invariantes, elemento este que, segundo os estudos, precisam ser explicitados para os estudantes, por meio de um ensino sistemático, que vise também à organização das estratégias de resolução e o esgotamento de possibilidades. Desta forma, ao analisar os livros percebemos importantes relações da abordagem da Combinatória com os documentos e pesquisas, havendo, assim, consonância dos mesmos em vários dos aspectos analisados, tais como abordagem ao longo de todo o segmento do Ensino Fundamental, trabalho com os diferentes significados envolvidos no conceito, apoio nas variadas estratégias de resolução apresentadas por alunos e orientadas para o ensino, a sistematização da estratégia e o esgotamento de possibilidades para o desenvolvimento do raciocínio combinatório, superando o pensamento do provável para o possível. Contudo, a análise nos livros didáticos aponta a necessidade de maior atenção na abordagem da Combinatória nos anos iniciais, envolvendo todos os significados do conceito e relação com o Campo do Tratamento da Informação com a Probabilidade e a Estatística. Além de apresentar orientações mais concisas no manual do professor para o trabalho com este conteúdo.<br>This study aimed to analyze the approach of Combinatorics in curriculum guidelines of official documents in search engine results and teaching of elementary school books and if there is harmony between the approaches. Our theoretical framework discusses the importance of each of these elements and their relationship to Combinatorics, and rely upon the Theory of Conceptual Fields of Vergnaud (1986) for analysis of the books. For this purpose the analyzed National Curriculum Standards of Mathematics of the initial and final years of elementary school (BRAZIL, 1997 and 1998) and Mathematics Curriculum Standards for Basic Education of Pernambuco (Pernambuco, 2012). We also analyze recent research published in national and international events in Brazil in the 2009 to 2013 period, which studied on survey of students and teaching interventions in Combinatorics. The last element of analysis was the textbook, which consisted collections approved by PNLD 2013, the early years and PNLD 2014, the final years of elementary school. In this sense, we present the analysis of the combinatorial approach in each of these elements, confronting them gradually as each element is displayed. From the results it was observed that the official documents clearly address the teaching of this content from the period of mathematical literacy, involving the four concept meanings (Cartesian product, arrangement, combination and permutation), in which must be related to the fields of Numbers and Operations and Management of Information. In addition, guide you throughout elementary school are used different coping strategies, which will lead to the use of the fundamental principle of counting in the final years, without the use of formulas. Similarly, recent studies identify early students are able to solve such problems by using drawings, list and trees of possibilities, for example. However, they must overcome some resolution of obstacles related to the understanding of invariants, which element, according to the studies, need to be made for students through a systematic education, which also aims at the organization of solving strategies and depletion possibilities. Thus, when analyzing the books we see important relationships of the combinatorial approach to the documents and research, having thus keeping the same in several of the analyzed aspects such as approach throughout the primary school segment, working with different meanings involved in the concept, support in various resolution strategies presented by students-oriented teaching, systematization of the strategy and the exhaustion of possibilities for the development of logical thinking, surpassing thought likely to be. However, the analysis in textbooks points to the need for greater attention in addressing the Combinatorial in the early years, involving all the concept and meanings related to the treatment of the Field of Information to Probability and Statistics. In addition to presenting more concise guidance in the teacher's manual to work with this content.
9
Cavaglieri, Marcelo. "Lean archives : o emprego do Lean Office na gestão de arquivos." Universidade do Estado de Santa Catarina, 2015. http://tede.udesc.br/handle/handle/2093.
Full textAbstract:
Made available in DSpace on 2016-12-12T20:29:42Z (GMT). No. of bitstreams: 1
123093.pdf: 2947976 bytes, checksum: d589cd90e3c15de5fcbad6a1eff9b111 (MD5)
Previous issue date: 2015-06-17<br>Coordenação de Aperfeiçoamento de Pessoal de Nível Superior<br>An efficient document management brings various benefits, not only for professionals of the area but, mainly, for business managers who can use this information in their decision-making to enjoy competitive advantages on competitors. Having in mind that effectiveness is a constant pursuit for any company in order to achieve their strategic goals and improve the techniques which enable more productivity using fewer financial resources. In this sense, it was sought to apply the Lean office in the document file management of Santa Fé Company, once it is necessary to improve the current processes with less waste and more efficiency, with a view to the need to suit the client more efficiently before their information necessities. Regarding to the method used, it is characterized as a research-action in a quali-quantitative approach, classified as exploratory and descriptive. The data collection was held through a participative observation, a non-structured interview, and a focus group realization, in order to achieve greater participation of workers in the construction of a current value flow mapping, identifying possible improvements, which can be implemented in order to build the future flow mapping, which is ideal for the good performance of proceedings. The chosen sector to apply this research was the dispatch sector, once it presents some critical points and for being a sector with a high document file demand. Regarding to the research application, the following steps were performed: Training and worker awareness about the Lean thinking; VFM current state; VFM future state; Action plan and results evaluation and discussion. Among the obtained research results, it stands out in a quantitative way the reduction of waste, with significant gains of Lead Time, diminishing the time to process the activities and the time at which the material awaits to be processed. Financial gains were also obtained with a better use of resources and a redesigning of the way to keeping the documents. In a qualitative way, a better working
environment is highlighted with visual management practices to information communication and increase of the service efficiency in bringing more customer satisfaction.<br>Uma gestão documental eficiente traz diversos benefícios, não apenas ao profissional, mas, principalmente, aos gestores das empresas que podem usufruir de tais informações nas tomadas de decisão para desfrutar de vantagens competitivas acerca dos concorrentes. Tendo em vista que a eficácia é uma busca constante de qualquer empresa a fim de atingir os objetivos estratégicos e melhorar as técnicas que possibilitem mais produtividade com o uso de menos recursos financeiros. Nesse sentido, buscou-se aplicar o Lean office na gestão de arquivos do Grupo Santa Fé, uma vez que é preciso melhorar os processos atuais, com menos desperdícios e mais eficiência, tendo em vista a necessidade de atender o cliente com mais eficácia diante de suas necessidades informacionais. Quanto ao método utilizado, caracteriza-se por ser uma pesquisa-ação, de abordagem quali-quantitativa, classificada como exploratória e descritiva. A coleta dos dados realizou-se por meio de observação participante, entrevista não estruturada e realização de um grupo focal, com objetivo de obter maior participação dos colaboradores na construção do mapeamento do fluxo de valor atual, identificando possíveis melhorias que podem ser implantadas para assim construir o mapeamento de fluxo futuro, ideal ao bom andamento dos processos. O setor escolhido para aplicação do estudo foi o despachante, por apresentar alguns pontos críticos e também por ser o setor que mais apresenta demanda documental do arquivo. Em relação à aplicação da pesquisa, seguiram-se os seguintes passos: Treinamento e conscientização dos colaboradores para o pensamento Lean; MFV estado atual; MFV - estado Futuro; Plano de ação e Avaliação e discussão dos resultados. Entre os resultados obtidos da pesquisa realizada, destaca-se, de forma quantitativa, a redução de desperdícios com ganhos significativos do Lead Time, diminuindo o tempo gasto para processar as atividades e tempo em que o material fica parado, esperando para ser
processado. Ganhos financeiros também foram obtidos, com mais aproveitamento dos recursos e uma reformulação na forma de guardar os documentos. De forma qualitativa, destaca-se um melhor ambiente de trabalho com práticas da gestão visual para comunicação das informações e aumento da eficiência do serviço prestado, gerando mais satisfação do cliente.
10
Hughes, Patricia D. "Analysis, selection, and implementation of a case management system for local city government attorney's office." [Denver, Colo.] : Regis University, 2007. http://165.236.235.140/lib/PHughes2007.pdf.
Full text