Dissertations / Theses on the topic 'Deaf – Services for – Australia'
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Swannack, Robyn Danielle. "Deaf Futures: Challenges in Accessing Health Care Services." Master's thesis, Faculty of Humanities, 2019. http://hdl.handle.net/11427/31279.
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The purpose of this research is to explore the structural forces that limit the access to health care services for Deaf people. Literature has acknowledged the disconnection between the Deaf and hearing worlds, particularly in health care. Much of the existing literature exploring these fields have failed to include input from the Deaf community members. As such, hearing perspectives dominate the research and hence also in the lives of Deaf individuals. The narrative presented indicates that hearing people need to be made more aware of Deaf people’s own perspectives and respect the policy of self-representation so that laws and regulations do not negatively affects Deaf people’s lives. Using ethnographic methods, including narratives, participant observation, informal and semi-structured interviews, and photo-elicitation interviews, this study highlights the structural violence experienced in accessing health care by six Deaf people in Cape Town, South Africa. The findings confirm previous studies’ assertions that the dominant biomedical view towards deafness negatively affects Deaf people overall, particularly because of lack of communication access to health care.
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Reynolds, Gillian. "Accessibility and consumer knowledge of services for deaf adolescents." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1977.
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The percentage of deaf and hard of hearing people who need mental health crisis services is similar to the percentage of the general population needing such services. Yet, coordinated mental services for deaf and hard of hearing individuals are virtually nonexistent. People who are deaf and hard of hearing, like everyone else, find themselves, from time to time, in need of mental health services.
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Smith, Geoffrey M. "Sight and sound: The history of deaf education in Western Australia." Thesis, Smith, Geoffrey M (2019) Sight and sound: The history of deaf education in Western Australia. PhD thesis, Murdoch University, 2019. https://researchrepository.murdoch.edu.au/id/eprint/45694/.
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This thesis looks at Deaf education in Western Australia from the late 19th century. It argues that the impact of various factors such as developments in auditory amplification and assistive technology, changing educational pedagogies and in attitudes among the Deaf community, interacted over the years to significantly influence the manner in which Deaf and Hard of Hearing (D/HH) children have been educated in Western Australia. The concept of audism will be discussed which, while evident throughout much of the educational period under consideration, tended to be of a positive nature, with the aim of achieving academic, communicative and social competence to enable successful post-school life in a hearing world by D/HH students.
In Western Australia, most D/HH education has revolved around the WA School for Deaf Children. From its beginning, the school embraced the combination method with the aim of developing communicative competence in its students. In 1967, the Telethon Speech and Hearing Centre was established also having a significant place in the history of Deaf education in Western Australia. Although taking a different approach to the educational instruction of D/HH children, TSH demonstrated an equal commitment to high educational outcomes for its students. By the 1980s, accepted pedagogy in terms of the education of the D/HH saw many students mainstreamed, with the resulting downsizing of residential institutions. The process of mainstreaming along with rapidly developing amplification technology and parental expectations required a reappraisal of the manner in which D/HH children were taught.
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Staten, Frederick Douglass. "Examining the influence of the residential school for the deaf experience on deaf identity." Diss., University of Iowa, 2011. https://ir.uiowa.edu/etd/2773.
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This study explored the impact of the residential school for the deaf experience on deaf identity development. The researcher utilized qualitative methodology, constant comparative analysis, and semi-structured interviews with 5 current students and 5 alumni from the Oregon School for the Deaf. The triangulation of participant interviews collectively yielded 67 textural codes and 8 structural categories in response to the four research questions: 1. Were there experiential factors that contributed to current students and alumni making the decision to attend the residential school for the deaf? 2. What, if any, is the impact of the residential school for the deaf on the identities of those who experience it? 3. How do the participants perceive their experience at the residential school for the deaf as preparation for life after graduation? 4. Based on participants' experiences with helping professionals, are there competencies, from their perspective, that helping professionals need in order to best serve individuals who are deaf?
The data in the form of participant responses revealed that the immersive nature of the residential school for the deaf experience led to unfettered communication and comfort through sign language, thus making their educational experience more comfortable; increased personal and social Deaf cultural identification; and perceived readiness for life after graduation. In reference to helping professional competencies, participants reported professionals need to know the language and culture of the individuals who are being served.
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Crickmore, Barbara Lee. "An historical perspective on the academic education of deaf children in New South Wales 1860s - 1990s." Diss., Connect to this title online, 2000. http://www.newcastle.edu.au/services/library/adt/public/adt-NNCU20030228.130002/index.html.
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Spain, Sherri Lee. "Working Alliance Between Interpretive and Noninterpretive Therapy Services for Deaf Individuals." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4257.
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Deaf individuals typically have access to 2 types of therapeutic services: interpretive (with an interpreter) and noninterpretive (with a sign-fluent therapist). Previous research indicates that the presence of an interpreter may hinder development of working alliance and attachment. There is a lack of empirical evidence assessing the effect of working alliance and attachment based on whether or not therapy incorporates an interpreter. The working alliance theory and the attachment theory were the theoretical foundations for this study. This study examined the difference between the strength of working alliance and attachment to the therapist given the presence or absence of an interpreter in therapy for Deaf individuals (N = 39) utilizing the Working Alliance Inventory and the Client Attachment to Therapist Scale. A multivariate analysis of variance was utilized to examine the differences between interpretive and noninterpretive services. The results indicated that individuals who received noninterpretive services had stronger working alliance and attachment with their therapist, which suggests that the type of therapy services Deaf individuals receive should strongly be considered. Accordingly, an increase of sign-fluent therapists would promote social change by providing more appropriate services that would remove barriers that hinder working alliance and attachment to the therapist.
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Chake, Nkhululeko. "Evaluation of support and training sign language services at Setotolwane Secondary School." Thesis, University of Limpopo, 2018. http://hdl.handle.net/10386/2351.
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Thesis (M. A.. (African Languages)) -- University of Limpopo, 2018Support and training services serves as a key to easy life for the deaf community. The whole experience allows deaf people to batter people who understand who they are and how life should be. The purpose of this study was to evaluate the support and training Sign Language services provided at Setotolwane Secondary School. Data was collected from Setotolwane Secondary School using semi-structured interviews. Qualitative approach was used where ten (10) people were interviewed. Among then there were five (5) deaf learners and five (5) Sign Language teachers. Finally, the results show that deaf people are being provided with support and training Sign Language service. The services provided are not enough that are further recommendations to improve in the situation. This study aims to indicate how relevant support and training can improve and empower the deaf community around the world. Keywords Sign Language, support services, training services
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Williams, Heidi Maria. "SUPPORT SERVICES FOR MAINSTREAM DEAF COLLEGE STUDENT WRITERS: THREE INSTITUTIONAL CASE STUDIES." OpenSIUC, 2017. https://opensiuc.lib.siu.edu/dissertations/1397.
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This dissertation acknowledges the fact that research regarding deaf student writers at the post-secondary level is practically void. To initiate an avenue of research that is meant to foreground future research regarding support services for deaf college student writers, I set out to find how college institutions are serving deaf student writers through academic support services by designing three institutional case studies. The first goal of this project was to synthesize research on the topic of deaf college student writers by organizing existing literature relevant to deaf education and language acquisition. The second goal of this project was to generate descriptive portraits of three institutions by illustrating how the schools are serving deaf student writers. The synthesis of the literature, descriptive portraits of the institutions, and discussion of emergent themes revealed from my study will speak to how the fields of Deaf Studies, Disability Studies, and Rhetoric and Composition might proceed in order to make the most of support services for deaf student writers.
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Rosengreen, Kathleen, and n/a. "UNDERSTANDING WORKPLACE EXPECTATIONS: A STUDY OF THE PERCEPTIONS OF PRELINGUALLY DEAF WORKERS AND EMPLOYERS." University of Canberra. Education, 2007. http://erl.canberra.edu.au./public/adt-AUC20090209.162542.
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This study examined the understanding of workplace expectations of a group of deaf workers. Nine males and fifteen females, ranging in ages 18 to 48, all prelingually deaf, and whose preferred mode of communication was Auslan (Australian Sign Language), participated in the study. All had a history of extended periods of unemployment, interspersed with short-term vocational training courses that had not resulted in long-term employment. Ten of the participants were individuals identified as low-functioning deaf (LFD) characterised by their limited communication skills in sign language, English and presence of secondary disabilities.
The purpose of this research was to investigate the extent the deaf participants understood employer expectations and how this knowledge may have impacted their employment success. Each deaf participant completed a 25-item written questionnaire exploring their views about workplace behaviours. A group of 100 employers from the Western Sydney area completed the same survey. The 24 deaf participants were interviewed regarding how they prioritised the items in the questionnaire and were asked to describe their workplace experiences. Subsequently, both data sets were analysed and compared.
The participants were divided into four subgroups based on their employment status: employed/unemployed and functional levels: medium/LFD. Analysis of questionnaire rankings indicated the employed participants? responses showed good understanding of employer expectations. Results for the unemployed participants were divided; the rankings for the medium-functioning unemployed participants were very similar to
the employed participants except in four areas. Predictably, the unemployed participants with LFD demonstrated a much lower understanding of employer expectations.
The qualitative interviews provided further insight into the deaf participants? attitudes towards employment and the importance of meeting employer expectations. Additionally the interview transcripts identified many workplace problems experienced by the deaf participants which contribute to a lack of correspondence. The findings suggest deaf workers? dissatisfaction with their workplace conditions may play a role in their ability to sustain employment. Therefore, meeting employer expectations can be seen as only one of many components of successful employment.
The findings suggest that both deaf workers and employers would benefit from greater understanding of each others? perspectives about the workplace. Seven topics are recommended for inclusion in future curricula. Better understanding of each others? views can support improved workplace relationships, employment retention and satisfaction levels.
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Yoshida, Minoru. "Barriers for telecommunication accessibility and needs assessment of video relay services (VRS) : utilization of VRS for the deaf community /." Online version of thesis, 2008. http://hdl.handle.net/1850/6923.
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Green, Colleen Marie, and Colleen Marie Green. "Improving Experiences of Culturally Deaf Individuals when Accessing Healthcare and Mental Health Services." Thesis, The University of Arizona, 2017. http://hdl.handle.net/10150/624999.
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Munro, Louise Ellen. "The development and evaluation of a culturally affirmative counselling model for deaf clients in Australia." Thesis, Queensland University of Technology, 2010. https://eprints.qut.edu.au/46997/1/Louise_Munro_Thesis.pdf.
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In Australia, there is only one, newly established, dedicated mental health service catering specifically for the signing *Deaf community. It is staffed by four part-time hearing professionals and based in Brisbane. There are currently no Deaf psychologists or psychiatrists and there is no valid or reliable empirical evidence on outcomes for Deaf people accessing specialised or mainstream mental health services. Further compounding these issues, is the fact that there are no sign language versions of the most common standardised mental health or psychological instruments available to clinicians in Australia. Contemporary counselling literature is acknowledging the role of the therapeutic alliance and the impact of 'common factors' on therapeutic outcomes. However, these issues are complicated by the relationship between the Deaf client and the hearing therapist being a cross-cultural exchange. The disability model of deafness is contentious and few professionals in Australia have the requisite knowledge and understanding of deafness from a cultural perspective to attend to the therapeutic relationship with this in mind. Consequently, Deaf people are severely disadvantaged by the current lack of services, resources and skilled professionals in the field of deafness and psychology in this country. The primary aim of the following program of research has been to propose a model for culturally affirmative service delivery and to provide clinicians with tools to evaluate the effect of their therapeutic work with Deaf people seeking mental health treatment. The research document is presented as a thesis by publication and comprises four specific objectives formulated in response to the lack of existing services and resources. The first objective was to explore the use of social constructionist counselling techniques and a reflecting team with Deaf clients, hearing therapists and an interpreter. Following the establishment of a pilot counselling clinic, indepth semi-structured interviews were conducted with two long-term clients following the one year pilot of this service. These interviews generated recommendations for the development of a new 'enriched' model of counselling to be implemented and evaluated in later stages of the research program. The second objective was to identify appropriate psychometric measures that could be translated into Australian Sign Language (Auslan) for research into efficacy, effectiveness and counselling outcomes. Two instruments were identified as potentially suitable; the Outcome Rating Scale (ORS), a measure of global functioning, and the Session Rating Scale (SRS), a measure of therapeutic alliance. A specialised team of bi-lingual and bi-cultural interpreters, native signers and the primary researcher for this thesis, produced the ORS-Auslan and the SRS-Auslan in DVD format, using the translation and back-translation process. The third objective was to establish the validity and reliability of these new Auslan measures based on normative data from the Deaf community. Data from the ORS-Auslan was collected from one clinical and one non-clinical sample of Deaf people. Statistical analyses revealed that the ORS-Auslan is reliable, valid and adequately distinguishes between clinical and non-clinical presentations. Furthermore, construct validity has been established using a yet to be validated sign language version of the Depression, Anxiety and Stress Scale-21 items (DASS-21), providing a platform for further research using the DASS-21 with Deaf people. The fourth objective was to evaluate counselling outcomes following the implementation of an enriched counselling service, based on the findings generated by the first objective, and using the newly translated Auslan measures. A second university counselling clinic was established and implemented over the course of one year. Practice-based evidence guided the research and the ORS-Auslan and the SRS-Auslan were administered at every session and provided outcome data on Deaf clients' global functioning. Data from six clients over the course of ten months indicated that this culturally affirmative model was an effective approach for these six clients. This is the first time that outcome data have been collected in Australia using valid and reliable Auslan measures to establish preliminary evidence for the effectiveness of any therapeutic intervention for clinical work with adult, signing Deaf clients. The research generated by this thesis contributes theoretical knowledge, professional development and practical resources that can be used by a variety of mental health clinicians in the context of mental health service delivery to Deaf clients in Australia.
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Mortensen, Wayne. "Customer-supplier relations in the Australian information technology and telecommunications industry : a strategic perspective." Monash University, Faculty of Business and Economics, 1997. http://arrow.monash.edu.au/hdl/1959.1/8075.
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Tovide, Anuoluwapo Esther Semande. "A mobile design of an emergency service system for deaf people." University of Western Cape, 2021. http://hdl.handle.net/11394/8178.
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>Magister Scientiae - MScThe importance of mobile technology in improving the quality of life is not restricted to only a Hearing person, and the use of mobile devices among Deaf people is no longer limited, due to the advancements in technology Hearing loss cannot be seen but its effect is clearly visible to the persons suffering the loss. This results in a limited ability to communicate with the large world of hearing people. This research effort aims to design a SignSupport for emergency mobile application for Deaf people in Cape Town, empowering them with the same access to emergency service resources as hearing people. The proposed approach is to use a mobile application to contact standard emergency services on behalf of a Deaf person to a representative. The app will use a phone's GPS module to share the location of the victim and contact the nearest emergency service provider to attend to the Deaf victim; as well as keep the victim’s circle of family and friends informed. The app design is intuitive, simply requiring the Deaf victim to launch the app and choose an emergency type from the available options.
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方玉英 and Yuk-ying Theresa Fong. "To study the hearing impaired children's academic and social adjustment in ordinary schools and the supportive services theyrequired." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1993. http://hub.hku.hk/bib/B31977315.
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Antia, Shirin D., and M. Christina Rivera. "Instruction and Service Time Decisions: Itinerant Services to Deaf and Hard-of-Hearing Students." OXFORD UNIV PRESS, 2016. http://hdl.handle.net/10150/621712.
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The purpose of this study was to (a) describe the specific kinds of services provided by itinerant teachers to deaf and hard-of-hearing (DHH) students in general education settings, (b) examine the relationship between student academic performance and instructional support provided by the itinerant teacher, and (c) examine how service provision decisions are made by itinerant teachers. We used quantitative and qualitative data collected during a 5-year longitudinal study. Data were obtained from teacher questionnaires, standardized achievement tests, and interviews. Results indicated that itinerant teachers of DHH students provided direct academic instruction to 60% of students with the majority of students receiving instruction in reading and writing. They provided instruction in nonacademic areas to 80% of students with a majority of students receiving instruction in self-advocacy. Low-achieving students were the most likely to receive academic instruction from the itinerant teacher. Decisions regarding service time were influenced by student needs and performance, age, parental request, and transitions.
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Castino, Kelly M. "An Analysis of Training Needs for Providers of Transition Services for the Deaf/Blind." Thesis, NSUWorks, 2017. https://nsuworks.nova.edu/fse_etd/112.
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There is a lack of knowledge in the area of training needs for Deaf/Blind vocational rehabilitation and/or independent living service providers in Florida. This quantitative study utilized self-report surveys of Deaf/Blind providers in Florida to determine what needs to be done related to professional development. The researcher attempted to determine what service providers identify as areas of strength, and what areas they perceive to be those which require additional professional development training. The study participants were 31 professionals who worked at state agencies, non-profits, for-profits, private, or federal agencies that provide services to the Deaf/Blind population in Florida in the areas of vocational rehabilitation and/or independent living. The survey was developed by the researcher based on previous research in the areas of best practice in vocational rehabilitation and independent living. The areas that the survey addressed are interagency collaboration/relationship building, self-determination, parent involvement/parent support, and additional training areas. There were 18 questions on the survey that took participants no longer than 15 minutes to complete. Quantitative data were collected using a commercial platform to keep respondents’ information confidential and analyzed using descriptive statistics which include percentages and other data. Key areas were identified in which providers to the Deaf/Blind may need additional training in the areas of vocational rehabilitation and independent living. The results suggested that the background training of Deaf/Blind providers is varied. Even though Deaf/Blind providers’ training is varied, perceived strengths and weaknesses were suggested.
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Wilson, Gwendolyn Dianne. "A hearing services program for rural elderly individuals based upon their knowledge, preferences, attitudes and needs for these services /." Access Digital Full Text version, 1991. http://pocketknowledge.tc.columbia.edu/home.php/bybib/1116119x.
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Thesis (Ed.D.) -- Teachers College, Columbia University, 1991.Typescript; issued also on microfilm. Sponsor: Seymour Rigrodsky. Dissertation Committee: Eleanor B. Morrison. Includes bibliographical references: (leaves 82-87).
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Perreault, Stéphane-D. "Intersecting discourses : deaf institutions and communities in Montreal, 1850-1920." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=82944.
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Before 1920, the deaf of Montreal share with their counterparts elsewhere a common experience of residential schooling and training in manual trades, which introduced them to other deaf people and led to their socialising. In countries such as France and the United States in the latter half of the nineteenth century, the deaf were encouraged to be active members of political and social movements. There was no such activism evident in the deaf of Montreal. At the end of the nineteenth century, a deaf culture was visible in the U.S. and France, but despite the presence of three schools for the deaf in Montreal, no such culture seems to have existed at that time.Deaf education in Montreal was carried out according to recognised teaching methods, and its teachers were part of a network of educators of the deaf abroad. Local influences unique to Montreal, such as religion and budding national and linguistic pride, however, changed the experience of both educators and the deaf. The bilingual character of the city, as well as the existence of two main Christian religions gave deaf life a different flavour. Historical narratives of deaf oppression at the hands of hearing educators common in France and the United States do not apply to the Montreal experience.
In many ways, deaf associative life in Montreal depended on the involvement of hearing educators. Experiences were different for Catholics and for Protestants, as well as for men and for women. The most prominent deaf association was made up of Catholic men, who joined an alumni association, the Cercle Saint-Francois-de-Sales, and started a newspaper destined not only for deaf Catholic men and women, but also for a readership consisting of the hearing. Their association also developed support networks for those deaf who suffered from economic and social disadvantage.
This association took on much of the ideological character of French-Canadian society, and was supported by the Catholic clergy. Its national and religious character was paramount and welcomed all members of the deaf family, which extended beyond audiological deafness to anyone interested in the deaf. Rather than participating in the deaf discourse in the United States or France, this association took on characteristics of the greater French-Canadian Catholic cultural group of which it was a part.
This thesis examines the conditions that led to these differences in the Montreal deaf experience between 1880 and 1920. It is concerned with the emergence of deaf networks of sociability and solidarity connected with Montreal's schools for the deaf and how such networks were made possible by the involvement of their educators. By examining the intellectual, religious, and national elements that gave rise to these deaf networks, this work aims at understanding the social dynamics steering Quebec society at the turn of the twentieth century.
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Macias, Gayle. "Mentoring in the Department of Access Services at the National Technical Institute for the Deaf /." Online version of thesis, 2006. http://hdl.handle.net/1850/5038.
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Fong, Yuk-ying Theresa. "To study the hearing impaired children's academic and social adjustment in ordinary schools and the supportive services they required." [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13745128.
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Lux, Judith Ellen. "An exploratory study of child protective services social worker knowledge of the culture of the deaf." CSUSB ScholarWorks, 1999. https://scholarworks.lib.csusb.edu/etd-project/1792.
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Wibowo, Yosi Irawati. "Rural pharmacy services in Western Australia : a time-series comparative study." Thesis, Curtin University, 2007. http://hdl.handle.net/20.500.11937/471.
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Objectives: to evaluate rural pharmacy practice in Western Australia (WA) (“2006 data”), and to perform a time-series comparison with the previous data (“2002 data”) that were sourced from the National Pharmacy Database Project in 2002.Methods: a questionnaire used in the 2006 survey was developed based on that used in the 2002 national survey. In the 2002 survey, questionnaires were mailed to 1391 representative participant pharmacies (82 participants from rural WA), of which 1131 were returned (66 respondents from rural WA). The response rate for rural WA was 80.5%. In the 2006 survey, questionnaires were mailed to all 103 sample pharmacies of rural WA, of which 51 were returned. This gave a response rate of 49.5%. Chi-square tests were used to test individual associations between year of survey against pharmacist or pharmacy characteristics, or provision of services. Where significant associations were reported between year of survey and provision of particular services, logistic regressions controlling for gender, age, PhARIA location, and inclusion of a forward pharmacy area, were performed.Results: pharmacist characteristics were not significantly different across the two surveys with regard to age, gender, year of registration, qualification, Continuing Professional Education (CPE) involvement, and position. Similar pharmacy characteristics were reported in relation to PhARIA, setting, group membership, inclusion of counselling areas, method of operation, trading hours and annual turnover. Only Quality Care Pharmacy Program (QCPP) accredited-pharmacies significantly increased. In both surveys, WA rural pharmacies offered a range of services, including prescription-related activities, medication reviews, preventive services, primary health care, harm minimisation services, and Enhanced Pharmacy Services (EPS). A significantly higher percentage of pharmacies provided clinical testing for monitoring, Domiciliary Medication Management Reviews (DMMRs), and printed information for non-prescribed medicines. There were marked increases in weight testing and weight management services. Smoking cessation was offered by over 50% of pharmacies, and tended to increase. However, other EPS (asthma, diabetes, hypertension, hyperlipidaemia), which correspond to the National Health Priorities Areas (NHPAs) and rural needs, were reported by less than 50% of pharmacies in both surveys. A shortage of pharmacy workforce still remained a problem, as evidenced by similar numbers of full-time equivalent (FTE) pharmacists per pharmacy. This study also highlights several issues, including less CPE involvement, low uptake of forward pharmacy, and low participation in the S100 scheme.Conclusions: This study found a remarkable consistency of WA rural pharmacy practice across the two surveys. However, significant increases were reported in some important services such as weight management. This findings may indicate that support for important services is required if they are to be taken up by the profession. The government and pharmacy bodies need to address the workforce barriers to improve access to pharmacy services for rural communities.
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Premkamolnetr, Nongyao. "Information services to tenant companies in technology parks : Australia and Thailand." Thesis, Curtin University, 1998. http://hdl.handle.net/20.500.11937/968.
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This thesis investigates the most appropriate and effective ways in which a university library can interact with tenant companies and the staff in a technology park. Tenant company staff members in five Australian Technology Parks were surveyed about their information needs, information use, and information seeking behaviour as well as their attitudes towards university libraries which offered services to them. Three of the five Australian Technology Parks had formal relationships with universities and their libraries. The librarians of these universities were interviewed on their attitudes towards the provision of information services to the technology park community, as well as the information services they offered to this group of clients.The research results indicated that most of the respondents who were engaged in R&D areas accessed university libraries' collections for technical information and valued their services and the professional help of the librarians, whereas those in other areas, particularly marketing and sales, did not place as high a value on these services. One striking finding from the research was that the respondents in the latter group use the Internet as their preferred first source of information, not informal personal contact as been expected and indicated in previous studies. A contributing factor to low use of the university libraries was poor promotion of library services.A major objective of the research was to obtain information on the relevance of the Australian data to developing and offering services to tenants in a new technology park in Thailand. Results drawn from the Australian data was used to form a model for the interaction between university libraries and tenant company staff in Thai technology parks. The model was tested through interviews with Thai sample group and was then fine-tuned to meet Thai economic and social conditions prior to proposing it for use in Thailand.This research indicated that many aspects of Thai university libraries need to be adjusted in order to successfully provide effective information services to the technology park community. These include clearly defining library policies towards the tenants, increasing and improving avenues of access to library services, improving library performance and services, increasing promotion and marketing, supporting personnel development policies, and creating partnerships with other organisations.
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Premkamolnetr, Nongyao. "Information services to tenant companies in technology parks : Australia and Thailand." Curtin University of Technology, Department of Information Studies, 1998. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=10733.
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This thesis investigates the most appropriate and effective ways in which a university library can interact with tenant companies and the staff in a technology park. Tenant company staff members in five Australian Technology Parks were surveyed about their information needs, information use, and information seeking behaviour as well as their attitudes towards university libraries which offered services to them. Three of the five Australian Technology Parks had formal relationships with universities and their libraries. The librarians of these universities were interviewed on their attitudes towards the provision of information services to the technology park community, as well as the information services they offered to this group of clients.The research results indicated that most of the respondents who were engaged in R&D areas accessed university libraries' collections for technical information and valued their services and the professional help of the librarians, whereas those in other areas, particularly marketing and sales, did not place as high a value on these services. One striking finding from the research was that the respondents in the latter group use the Internet as their preferred first source of information, not informal personal contact as been expected and indicated in previous studies. A contributing factor to low use of the university libraries was poor promotion of library services.A major objective of the research was to obtain information on the relevance of the Australian data to developing and offering services to tenants in a new technology park in Thailand. Results drawn from the Australian data was used to form a model for the interaction between university libraries and tenant company staff in Thai technology parks. The model was tested through interviews with Thai sample group and was then fine-tuned to meet Thai economic and social ++conditions prior to proposing it for use in Thailand.This research indicated that many aspects of Thai university libraries need to be adjusted in order to successfully provide effective information services to the technology park community. These include clearly defining library policies towards the tenants, increasing and improving avenues of access to library services, improving library performance and services, increasing promotion and marketing, supporting personnel development policies, and creating partnerships with other organisations.
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Wells, Robert Paul. "Factors Influencing Access to Paediatric Speech Pathology Services in Western Australia." Thesis, Curtin University, 2022. http://hdl.handle.net/20.500.11937/89249.
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Communication difficulties impact a child’s Health-Related Quality of Life, and over time, their academic and financial success. It is important to address communication difficulties, however some families find service access difficult, and others may be unable to access appropriate services. Speech pathologists and service designers can use The Model of Access to Speech Pathology Services (MASPS) as an interpretive model to review and improve service access for the Western Australian community.
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Madsen, Wendy Lee. "Nursing services in the Rockhampton district, 1911 - 1957." Thesis, Queensland University of Technology, 2005. https://eprints.qut.edu.au/16115/1/Wendy_Madsen_Thesis.pdf.
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Throughout the twentieth century, nursing services gradually moved from being located within the community to being concentrated in institutions, such as hospitals. The aim of this thesis is to identify those nursing services that existed within the Rockhampton region from 1911 to 1957; to document the evolution of the services; and to explore those factors that influenced this evolution. In particular, an emphasis is placed on social and political factors. The nursing services explored in this thesis include private duty nursing, private hospitals, church and charity facilities, public hospitals and public community services. These services represent most nursing opportunities during the first half of the twentieth century. However, this thesis takes a unique position by exploring all services in detail within a limited location. In order to accomplish this, an empirical historical method is utilised, based on a wide range of documentary primary sources drawn from archival collections relating to Rockhampton and the nursing profession.
By examining a limited geographical area, this thesis highlights the complexity of nursing in regards to who nursed, how nursing was practiced and what factors influenced nursing. A particular feature that emerges within this thesis is the important role untrained nurses played within nursing services throughout the period under review. This group dominated private duty nursing and lying-hospitals in the Rockhampton region, although were gradually restricted to facilities for the aged and chronically ill. Trained nurses also became more institutionalised throughout the period, gradually losing former levels of autonomy as they gained more controlled working conditions, wages and career structures. Finally, this thesis highlights variations in nursing services between metropolitan and regional areas of Queensland.
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Madsen, Wendy Lee. "Nursing services in the Rockhampton district, 1911 - 1957." Queensland University of Technology, 2005. http://eprints.qut.edu.au/16115/.
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Throughout the twentieth century, nursing services gradually moved from being located within the community to being concentrated in institutions, such as hospitals. The aim of this thesis is to identify those nursing services that existed within the Rockhampton region from 1911 to 1957; to document the evolution of the services; and to explore those factors that influenced this evolution. In particular, an emphasis is placed on social and political factors. The nursing services explored in this thesis include private duty nursing, private hospitals, church and charity facilities, public hospitals and public community services. These services represent most nursing opportunities during the first half of the twentieth century. However, this thesis takes a unique position by exploring all services in detail within a limited location. In order to accomplish this, an empirical historical method is utilised, based on a wide range of documentary primary sources drawn from archival collections relating to Rockhampton and the nursing profession. By examining a limited geographical area, this thesis highlights the complexity of nursing in regards to who nursed, how nursing was practiced and what factors influenced nursing. A particular feature that emerges within this thesis is the important role untrained nurses played within nursing services throughout the period under review. This group dominated private duty nursing and lying-hospitals in the Rockhampton region, although were gradually restricted to facilities for the aged and chronically ill. Trained nurses also became more institutionalised throughout the period, gradually losing former levels of autonomy as they gained more controlled working conditions, wages and career structures. Finally, this thesis highlights variations in nursing services between metropolitan and regional areas of Queensland.
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Kritzinger, Janis. "Exploring the barriers and facilitators to health care services and health care information for deaf people in Worcester." Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/17907.
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Thesis (MA)--Stellenbosch University, 2011.ENGLISH ABSTRACT: The deaf community face similar access barriers to health care services and information as do other linguistic minority groups. Amongst others, this includes limited access to English communication, misunderstanding of medical terminology, irregular contact with health care professionals of the same language and cultural background and the need to overcome the challenges experienced by using others as interpreters in a health care setting. Barriers to the written and spoken word limit access to health care information as deaf people cannot overhear conversations, have limited access to mass media and present with low literacy rates. The South African Constitution stipulates that every citizen has an equal right to health care services and should not be unfairly discriminated against, on the basis of language. Unfortunately, despite what is written in the Constitution, the reality is that many South Africans are denied equal access or receive compromised access to health care services because of language barriers. The lack of access to interpreters at health care facilities across South Africa inhibits patients from expressing themselves correctly and limits the providers’ professional ability to make a correct diagnosis and provide relevant information. The current study explores the barriers and facilitators to accessing health care services and health care information for people who are deaf in a relatively well-resourced setting. A sample of deaf participants from the National Institute for the Deaf in Worcester were interviewed to gain an understanding of problems experienced with accessing health care services and health care information. Participants reported communication and socio-economic factors as barriers to accessing health care services. The main barrier to accessing health care information was considered to be the inaccessibility of the mass media. Recommendations were made by participants on ways to improve access to health care services and health care information for the deaf population of South Africa. Keywords: Health care acces, Health care information, Deaf, Worcester, Barriers and facilitators to health care services.
AFRIKAANSE OPSOMMING: Die dowe gemeenskap ervaar soortgelyke struikelblokke as ander linguistiese minderheidsgroepe met toegang tot gesondheidsdienste en inligting. Dit sluit onder andere in beperkte toegang tot Engelse kommunikasie, wanbegrip van mediese terminologie, ongereelde kontak met mediese dienspraktisyne van dieselfde taal en kulturele agtergrond, en die uitdaging wat oorkom moet word om ander mense te gebruik as tussenganger en tolk in ’n mediese situasie. Hindernisse met geskrewe- en spreektaal beperk die toegang tot gesondheidsinligting. Dowe mense kan nie na gesprekke luister nie, het beperkte toegang tot massamedia en vertoon oor die algemeen 'n laer geletterdheidsprofiel. Die Suid Afrikaanse Grondwet stipuleer dat elke burger ’n gelyke reg tot gesondheidsdienste het en verbied onregverdige diskriminasie op grond van taal. Ten spyte van die Grondwet is die realiteit dat baie Suid Afrikaners nie gelyke toegang het nie en ’n laer vlak van mediese dienslewering ervaar as gevolg van taalprobleme. Die ontoereikende beskikbaarheid van tolke by gesondheidsfasiliteite reg oor Suid Afrika beperk die vermoë van pasiënte om hulself behoorlik uit te druk. Dit beperk daarom ook die mediese praktisyn se vermoë om ’n korrekte diagnose te maak en relevante inligting rakende die diagnose aan die pasiënt oor te dra. In die huidige studie is die struikelblokke en fasiliteerders vir toegang tot gesondheidsdienste en inligting ondersoek vir dowe mense in ’n relatief goed toegeruste omgewing. ’n Steekproef van dowe deelnemers is by die Nasionale Instituut vir Dowes in Worcester geselekteer. Deur middel van onderhoude is die probleme wat ondervind word met toegang tot gesondheidsdienste en gesondheidsinformasie geïdentifiseer. Deelnemers het kommunikasie en sosio-ekonomiese faktore as struikelblokke tot die toegang van gesondheidsdienste geïdentifiseer. Die grootste struikelblok met toegang tot mediese inligting was die beperkte toegang tot massamedia. Voorstelle is deur die deelnemers gemaak vir die verbetering van die toeganklikheid tot mediese dienslewering en gesondheidsinligting vir die dowe populasie in Suid Afrika.
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Tsang, Lai-yuen Lance. "Perceptions of students, parents and professionals towards supportive remedial services and integration." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18887259.
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Ealy, Barbara Smith. "Parental Level of Satisfaction Regarding Early intervention Services for Children Who Are Deaf or Hard of Hearing." Thesis, Piedmont College, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3600986.
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This qualitative study explores the level of satisfaction of parents regarding early identification/intervention services for children who are deaf or hard of hearing (D/HH). The purpose of this study is to compare the progress of children who are D/HH with their hearing peers on elements used to measure the readiness of students to enter the first grade as measured by teacher and parental perception/satisfaction. This study will include a qualitative exploration of assistive strategies and parental choices regarding early-intervention services, amplification, and modes of communication. Furthermore, it will provide and analyze data concerning teacher and parent perception of the relative success of the various pre-school interventions for children with hearing losses.
The study employs a qualitative case-study methodology using an in-depth guided-interview format to collect data. Participants include four families of children who are deaf or hard of hearing. Triangulation of data sources is achieved through guided in-depth interviews with parents, document review, verbatim transcripts of all interviews, and personal observations. The findings reveal levels of functioning for children who are D/HH upon entry into the school system through the end of their kindergarten year and levels of parental satisfaction concerning their choices made about early-intervention services prior to their children's entry into the school system.
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Steinberg, Joyce Sidra. "The use of existing videoconferencing technology to deliver video remote interpreting services for deaf vocational rehabilitation clients." Diss., The University of Arizona, 2003. http://hdl.handle.net/10150/289988.
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This research examined the effectiveness of using existing videoconferencing technology, originally designed to deliver distance learning, to support Video Remote Interpreting (VRI). The purpose of the study was to demonstrate that the technology could facilitate a two-way counseling exchange between a non-signing Vocational Rehabilitation (VR) counselor and a deaf ASL client, in situations when there are no local interpreters available. The study involved 37 deaf clients who participated in VR interviews in which American Sign Language (ASL) interpreting, by CI/CT certified interpreters, was delivered either locally [control condition] or on video from a remote location [experimental condition]. Comprehension of VR programmatic material and satisfaction with the interview process were measured using a questionnaire developed by the researcher. The data were analyzed using group means, Standard Deviations, and t-tests of Independent Means. Results supported acceptance of the null hypotheses that there were no observed differences in either comprehension or satisfaction among the participant groups, regardless of whether interpreting was delivered in a traditional way or through VRI. Analysis further demonstrated the frame rate speed and bandwidth of the existing videoconferencing network could support real-time signing and fingerspelling. Best practice recommendations are included for consideration by other professionals planning to implement Video Remote Interpreting.
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Harkness, Christopher. "Partnerships : an opportunity to restore meaning to the 'human' in human services." University of Western Australia. Social Work and Social Policy Discipline Group, 2009. http://theses.library.uwa.edu.au/adt-WU2009.0069.
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This research study is about partnership working in the human services using community mental health as a context. The purpose of this type of research has relevance today as governments at all levels in Australia are adopting partnerships as social policy tools to address social problems. The rationale for these policies appears to be based on recognition that large social problems require holistic responses through the working together of multiple agencies. However despite the volumes of material about the programmatic means for enacting partnerships I found little which attended to the micro practices of partnership. The lack of guidelines on how to engage in partnership becomes problematic as partnerships in social service contexts have complexities and can be difficult to enact. Moreover actors may feel undermined when it is taken for granted that they have the necessary knowledge and skills to enact partnerships. A case study is conducted on how partnerships are enacted within Bethany Outreach Services, a pseudonym used to represent a psychosocial support service in the Perth metropolitan area. Semi-structured in-depth interviews are conducted with seven participants engaged in a partnership within community mental health. The literature is analysed for its contribution to the critical question of how to do partnership. Case examples are utilised to contextualise key principles of partnership. Key elements of theoretical perspectives are applied as a way to better understand how partnerships might work better. Narratives from the literature and the experiences of people as seen through this case study are examined to arrive at some key elements of partnership. Despite their complexities partnerships provide an opportunity for actors to engage their humanity and build relationships based on human qualities such as respect, communication and the sharing of resources. These qualities build social capital, which can be developed in new partnership contexts to address new problem domains. It is through these qualities that partnerships might give meaning to the 'Human' in Human Services.
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Young, Sherman. "An evaluation of the implementation of online services content regulation in Australia /." [St. Lucia, Qld], 2004. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe18119.pdf.
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Pope, Brian. "Postal services in Western Australia, 1826-1901: The growth of an organisation." Thesis, Pope, Brian (1989) Postal services in Western Australia, 1826-1901: The growth of an organisation. Masters by Research thesis, Murdoch University, 1989. https://researchrepository.murdoch.edu.au/id/eprint/51493/.
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A postal system was initiated in Western Australia in December 1829 with a staff of one at Fremantle. When the Commonwealth assumed control In March 1901, there were more than 200 postal establishments throughout the State. This growth, its causes and some of the means by which it was accomplished, are examined in this thesis.
The postal system is studied in the context of demographic and economic change. At first the system was administered 1n a relatively informal manner by independent postmasters. It was dominated by businessmen such as Lionel Samson who undertook official postal responsibilities on a part-time basis as an adjunct to their commercial activity and, in some instances, other government work.
With the introduction of salaries in 1837, a Postmaster General in 1841 and some full-time employment from the late 1840s, the organisation gradually assumed a more formal structure although part-time employment continued to be the response to variable demand. The degree of formalisation was uneven and, at various times, effective use was made of untrained Aboriginal and female operatives and non-postal, government functionaries such as the military and the police.
By the end of the colonial period, the postal department had developed into a formal organisation providing a service for a relatively small population in isolated communities spread over an extensive geographical area. A set of characteristics typical of such organisations, derived from Max Weber's work on bureaucracy, is used to analyse this development.
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Connell, Mong L. "A study of the cultural appropriateness of service delivery models in the Australian mental health system." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2002. https://ro.ecu.edu.au/theses/714.
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This study is an attempt to examine the cultural appropriateness of the mental health system in relation to the Vietnamese refugee community in Australia. Culture and mental health, as widely acknowledged in the field of transcultural psychiatry, are closely linked. No aspect of the diagnosis or treatment methods can be justified without reference to the cultural traditions of the mental health system and the client. In a country like Australia, where multiculturalism is a dominant feature of the society, the need is even greater in incorporating culture into every aspect of the mental health system, if it desires to provide a culturally appropriate service to all immigrant groups. Every immigrant group brings with them different cultural values and attitudes. Included in these are viewpoints about mental health/illness that can diverge distinctly from those belonging to the more prevalent Anglo-Saxon cultural norms. How the illness is perceived as to its cause, treatment to healing are different in most cultures. According to the Australian Bureau of Statistics (1996), Vietnamese immigrants form one of the largest displaced people ever to be accepted into Australia as refugees. Their history of escape from the communist regime in Vietnam have sparked worldwide concerns about the state of their mental health. Their journey of escape is not without torture and trauma. Once settled into a country like Australia, they face many settlement obstacles. The cultural and social adjustments that they have to undergo have made them one of the most vulnerable and disadvantaged immigrant groups in Australia. Faced with such a group that have a high predisposition to mental stress and anxiety, the question lies in whether the Australian mental health system is sufficiently informed and prepared to provide a service which has relevance and meaning to these people. I argue that the system has not adequately provided a service to such a purpose. Although much progress and research has been done, it still operates very much within a Western philosophy. Its traditions, values and attitudes reflect a worldview that make little cultural sense to these people. Its racist assumptions and attitudes which promote cultural superiority of the West has resulted in a system labelled as culturally inefficient. Racism has been socially constructed and entrenched within the system for many years and it's origins are lost in the history of Western culture. Its mental health system is essentially monocultural. Culturally inappropriate diagnostic and treatment programmes and a shortage of professionals with the necessary linguistic, cultural and clinical competencies are just some of the deficiencies that exist within the system. Many training programmes have failed to evoke practitioners into questioning the effectiveness and cultural appropriateness of these fundamental structures supporting existing models of service delivery. This study is done through a discussion of the history of racism, certain important concepts, for example, culture and mental health/illness and the social, historical and political experience of the Vietnamese. The rest of the research focuses on certain specific barriers of accessibility and concludes with how these barriers can be addressed. In doing so, it advocates for a totally non-racist approach from an international to a personal level of service. Only through this approach can the mental health system claim to provide a service that is culturally sensitive and meaningful.
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Keesing, Sharon. "An investigation of occupational therapy services for people who are dying in Western Australia." Thesis, Curtin University, 2011. http://hdl.handle.net/20.500.11937/354.
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BACKGROUND In Western Australia (WA) little is known about the occupational needs of people at the end of life and their primary carers. The role of occupational therapy (OT) in addressing these needs is not documented and the palliative services provided by occupational therapists (OTs) are poorly understood. To address this gap there were several aims of the study. First, to ascertain the number of OTs working in this field across a range of service delivery locations in WA. Second, to explore the self-care, leisure and productive occupations of dying people through carers’ reports of their daily experiences and reflections on their occupational needs. Finally, to understand the role of OT in meeting these needs, this research aimed to document the unique kinds of services provided by Western Australian OTs who provide palliative care to a range of service delivery locations in WA.METHODS A mixed methods approach in two stages was used to achieve the research objectives. In stage one an email survey was conducted to identify preliminary data that informed the substantive component of the research. This survey determined the number of OTs providing services to people who were dying in WA and the types of services provided, and then calculated a ratio with the number of people dying from conditions considered amenable to palliative care. In stage two, semistructured interviews were used to gather information from carers (n = 10 metropolitan, n = 4 rural) and occupational therapists (n = 13 metropolitan, n = 5 rural). Data were analysed qualitatively using grounded theory to develop categories. Themes were defined using the constant comparison method.RESULTS The survey of OTs indicated that 6.15 full time equivalent OTs were employed to provide palliative services in Western Australia. Compared with the number of people who died from conditions considered amenable to palliative care over a one year period in WA, this is represented as a ratio of one occupational therapist per 875 people. Two key themes emerged from the interviews with carers, disengagement from occupations with resultant occupational deprivation and disempowerment. The interviews with OTs illustrated that the occupational needs of dying people and their carers were not addressed adequately in palliative care service delivery. Furthermore OTs have limited opportunities to both contribute to the care of dying people and address their core business of ‘occupation’.CONCLUSION The research demonstrated that Western Australian OTs have limited opportunity to address the occupational needs of people at the end-of-life and their primary carers. Palliative services currently focus on pain and symptom management for their clients. While this is to a large extent understandable, carers also reported the importance of engaging in meaningful and satisfying occupations throughout the palliative period for the dying person and themselves. Occupational Therapists are well placed to address these needs but face a number of personal and organisational challenges in achieving this goal. For change to occur, issues of education and professional development, organisational and policy management would need to be addressed.
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Colyer, Suzanne Verrall. "A study of organisational effectiveness in local government recreation services in Western Australia." Thesis, Curtin University, 1993. http://hdl.handle.net/20.500.11937/1048.
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The notion of leisure is subjective and contradictory, therefore attempts to organise, manage and measure leisure experiences may be described as paradoxical. The evaluation of recreation and leisure services has been focused on performance indicators associated with specific programmes and facilities. At a macro level, evaluation from the broader perspectives of organisational effectiveness and leisure theory is a neglected area of research. This study examines a model of organisational effectiveness criteria as a way of exploring the "leisure management paradox" in local government recreation services. The focus of the research was local government recreation services in Western Australia.This study had two major purposes. The first purpose was to identify a range of criteria that are appropriate for evaluating organisational effectiveness in local government recreation services. Secondly, the study investigated the perceptions of these criteria held by recreation staff in different local government recreation services in Western Australia.The specific research objectives focused on the issues of effectiveness in local government recreation services, namely:1. To identify criteria for organisational effectiveness relevant to local government recreation services in Westem Australia.2. To develop a conceptual model of organisational effectiveness criteria.3. To test the developed model to confirm the appropriateness of the selected criteria for assessing local government recreation services.4. To determine if there are differences in the perceptions of organisational effectiveness held by different groups of recreation workers in different types of local government settings.The findings revealed that perceptions of the importance of organisational effectiveness criteria held by recreation workers in local government in Western Australia are relatively homogeneous. Differences appeared to be associated with geographic location, availability of resources, and the perceived organisational culture of the local government authority. These findings offer a practical framework for managers of recreation services and provide a benchmark for further research in local government and recreation services generally.
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Colyer, Suzanne Verrall. "A study of organisational effectiveness in local government recreation services in Western Australia." Curtin University of Technology, School of Management, 1993. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=15473.
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The notion of leisure is subjective and contradictory, therefore attempts to organise, manage and measure leisure experiences may be described as paradoxical. The evaluation of recreation and leisure services has been focused on performance indicators associated with specific programmes and facilities. At a macro level, evaluation from the broader perspectives of organisational effectiveness and leisure theory is a neglected area of research. This study examines a model of organisational effectiveness criteria as a way of exploring the "leisure management paradox" in local government recreation services. The focus of the research was local government recreation services in Western Australia.This study had two major purposes. The first purpose was to identify a range of criteria that are appropriate for evaluating organisational effectiveness in local government recreation services. Secondly, the study investigated the perceptions of these criteria held by recreation staff in different local government recreation services in Western Australia.The specific research objectives focused on the issues of effectiveness in local government recreation services, namely:1. To identify criteria for organisational effectiveness relevant to local government recreation services in Westem Australia.2. To develop a conceptual model of organisational effectiveness criteria.3. To test the developed model to confirm the appropriateness of the selected criteria for assessing local government recreation services.4. To determine if there are differences in the perceptions of organisational effectiveness held by different groups of recreation workers in different types of local government settings.The findings revealed that perceptions of the importance of organisational effectiveness criteria held by recreation workers in local government in Western Australia are relatively homogeneous. ++Differences appeared to be associated with geographic location, availability of resources, and the perceived organisational culture of the local government authority. These findings offer a practical framework for managers of recreation services and provide a benchmark for further research in local government and recreation services generally.
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McGuire, Linda. "Counting quality or qualities that count? : an inquiry into performance reporting for professional public services in Australia." Monash University, Dept. of Management, 2004. http://arrow.monash.edu.au/hdl/1959.1/5247.
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El-Higzi, Faiza A. "A study on foreign market selection factors in the Australian construction services sector." Thesis, Queensland University of Technology, 2000.
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De, Voe Jennifer. "New national approaches to community health : a comparative analysis of historical case studies from Australia and the United States." Thesis, University of Oxford, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.367771.
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Mazzarol, Timothy W. "An examination of the factors critical to the establishment and maintenance of competitive advantage for education services enterprises within international markets." Thesis, Curtin University, 1997. http://hdl.handle.net/20.500.11937/329.
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The principal focus of the present study was to examine the factors critical to the development and maintenance of a competitive advantage for education institutions operating in international markets. International education involves over 1.3 million students' world wide, and injects billions of dollars into the economies of supplier nations. Despite its importance, little empirical research is available on the international marketing of education. This study draws together research from services marketing, industrial and organisational economics, strategic management and various studies and reports relating to the management and marketing of international education.Commencing with an overview of the international market for education, the study examines the education sectors of leading supplier nations particularly Britain, Canada, New Zealand and the United States. It then describes the education sector of Australia and its international education industry in depth.Following a review of the relevant literature that relates to services marketing and e development of sustainable competitive advantage, a theoretical model as to how an education institution might achieve competitive advantage in international markets is proposed, along with several research propositions.' The findings of a survey of 315 education institutions in Australia, Canada, New Zealand, the United Kingdom and United States are then outlined. Initial descriptive statistics suggest that:1. Australian tertiary institutions are less confident about their international market recognition than are their Canadian, American, New Zealand or United Kingdom (CANZUK) counterparts;2. Significant differences exist between the five supplier countries in the importance they place on targeting certain markets;3. Australian tertiary institutions were somewhat more pessimistic about the growth in their international student body that were their CANZUK counterparts;4. Australian institutions were significantly more concerned over government support and policy than were their CANZUK counterparts;5. Student word of mouth referral was identified as the most effective form of promotion for international education;6. Australian tertiary institutions were significantly more positive about the value of recruitment agents and mass media advertising than were their CANZUK counterparts.An exploratory factor analysis of the survey data found a series underlying dimensions measuring various aspects of an institution's perception of its marketing and strategic planning processes. These "factors" were used to generate twenty-six derived variables that were used for subsequent analysis. An examination of these factors was undertaken, both statistically and through a series of in-depth interviews with fifteen education institutions in Australia.Two regressions were used to estimate the relationship between the dependent variables of Cost Leadership and Differentiation (which are measures of generic positioning strategies adopted by the institutions), and a range of independent variables measuring institutional perception of their external and internal environments. A structural equation model was also used to estimate the relationships between these two regressions. This found that the adoption of generic positioning strategies appears to be determined by institutional consideration of:1. Market Factors - a measure of institutional consideration of the importance of buyer bargaining power when developing business strategies;2. Market Outlook - a measure of institutional consideration of the importance of the level of market saturation within the industry when developing business strategies;3. Experience and Psychic Distance - a measure of institutional consideration of the importance of knowledge or experience of foreign markets, cultural differences and foreign recognition of programs when developing marketing strategies; and4. Resource Factors - a measure of institutional consideration of the importance of internal resources when developing business strategies.The selection of Cost Leadership appears to be determined by the first three of these variables, while selection of Differentiation appears to be determined by all four. These findings support the propositions that industry structure and foreign market structure are determinants of the generic enterprise strategies adopted by education institutions seeking competitive advantage in international markets.A discriminant analysis was undertaken to examine the relationship between adoption of a generic enterprise strategy and marketing strategies. This found an association between differentiation strategies and marketing strategies. Institutions which adopted differentiation strategies (e.g. uniqueness of programs and/or concentration on niche markets) were more like to be classified by high activity on two variables:1. Promotion and Recruitment - a measure of the perceived actual performance of the institution in its use of agents, expenditure on advertising and promotion, possession of offshore recruitment offices, use of government promotional agencies and size of international student enrolments.2. Marketing Activity - a measure of the importance to market success placed upon the use of agents, spending on advertising and promotion, possession of offshore recruitment offices and teaching programs, international alliances and enrolment of international students.A third regression estimated the relationship between the dependent variable Market Success (a measure of the enrolment growth, financial benefit, demand and optimism over future growth) and twenty-five independent variables derived from the factor analysis. This suggests that Market Success be determined by institutional consideration of Resource Factors, adoption of Differentiation positioning strategies and the possession of key "distinctive competencies " as:1. Image and Products - a measure of the perceived actual performance of the institution in terms of its reputation for quality, level of market profile, strength of financial resources, size and influence of its alumni and range of courses and programs;2. Coalition and Forward Integration - a measure of the actual performance of the institution in its possession of international strategic alliances and offshore teaching programs.Further, the institution's Market Success was also found negatively correlated with two additional variables:1. People and Culture - a measure of the perceived actual performance of the institution in its encouragement of innovation, customer orientation, effective use of information technology, the quality and expertise of its staff and its level of technical superiority;2. Mass Advertising - a measure of the institution's perception of the effectiveness of promotion via TV, radio, newspapers and magazines.These findings support the propositions that generic enterprise (at least those involving differentiation) and market entry strategies are significant determinants of market success. They also support the proposition that quality of image, market profile, coalition formation and forward integration into the export channel are likely to strengthen an institution's competitive advantage. Although not measured directly, these distinctive competencies may provide a source of sustainable competitive advantage as they provide potential barriers to imitation by competitors. Such barriers produce isolating mechanisms, which assist the institution to sustain a competitive edge in the market.Several managerial and research implications emerged from this study. The importance of developing a sound understanding of the student consumer were highlighted, along with the need to effectively measure and communicate an image of quality to the market. Saturation within international education markets is growing and future growth is likely to be dependent on market segmentation and the adoption of differentiation strategies. Those institutions with superior market experience will be better placed to make effective decisions regarding their competitive positioning. In doing so, the more successful are likely to give consideration to supply-demand imbalance and the general management of internal resources (e.g. staffing, facilities and programs).Successful institutions are likely to be those that adopt differentiation strategies that enhance their image and reputation as quality service providers build upon a sound financial base and make effective use of their Alumni and student word of mouth networks. Such institutions will also be likely to have offshore teaching programs and valuable strategic alliances that enhance their marketing and service delivery.
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Moyle, Jodie L. "Centred voices : A study of the lived experience of women's health centre coordinators." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 1999. https://ro.ecu.edu.au/theses/1221.
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The purpose of this phenomenological study is to explore and describe the lived experience of women's health centre coordinators. In addition to the intrinsic value of telling these women's stories, this research provides data which can he used to strengthen the economic, political, organisational and social position of women’s health centres and the women who work in them. Four women managers from regional urban women's health centres in Australia were interviewed about their subjective experiences with respect to their current working roles. Interviews were audio taped, transcribed and coded to produce themes and to preserve anonymity. Data was analysed using Colaizzi’s phenomenological method. Credibility and validity of data was enhanced by the use of multiple interviews, member checks, a pilot study and a clearly identifiable audit trail. The findings of the study reveal that the main themes relating to the experience of women's health centre coordinators are: the importance of shared principles, passions and rewards: their feminist leadership role as managers of a specialist health service; working with the wider system: and the demanding nature of their job. Theoretical sensitivity is demonstrated by re-analysing the emergent themes and descriptions obtained from the data- against the backdrop of the current social, economic and political climate of women's health in Australia. This second order analysis reveals the processes and strategies employed by women’s health centre coordinators in carrying out their work, and highlights the many factors that have influenced their development as feminist managers. Furthermore, the findings suggest that the experience of women's health centre coordinators in this study parallels those of feminist managers elsewhere, and as such, this thesis represents a significant contribution to the dearth of literature on women managers working in feminist, consumer-based organisations.
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Greaves, Judith M. "Understanding palliative care: An ethnographic study of three Australian palliative care services." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2005. https://ro.ecu.edu.au/theses/1553.
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Palliative care commenced in Australia in the early 1980s. Although the value of palliative care has become more widely recognised by the public and other health care professionals, there is still a lack of understanding about what palliative care is and the depth and scope of this specialty area of health care. The research that I present in this thesis is based on examination of palliative care practice in a selection of Australian services, undertaken with the aim of enhancing understanding of Palliative Care. The significance of the research arises from the notion that members of the Australian community should be well informed about health care options available to them. Understanding palliative care and the ability to differentiate palliative care from other end-of-life care is important if people are to make informed decisions about supporting, accessing, and using services appropriate to their needs. An interpretive ethnographic study from a symbolic interactionist perspective was undertaken in three palliative care services, one in each of the major Australian cities of Sydney. Melbourne, and Perth. Each palliative care service had been established for at least ten years, and was part of a larger health care facility. A fourth service, a purpose-built three-year-old unit, was added during the course of the research to provide contrast to the emerging analyses. As an experienced palliative care nurse, I assumed the role of marginal native as the primary research instrument. Data collection was by means of participant observation, formal and informal interviews, and examination of supplementary data sources, with two months spent in each of the three study sites. Interpretations made from ethnographic observation of these Australian palliative care services showed a diversity of practice, best understood within the context of the particular service. The major findings are presented under the headings of Politics, Place, People, and Practice of Palliative Care. Common approaches to provision of care were found in creating an appropriate physical environment for patients, with an underlying mission to "make the best of things." Patients cared for in the settings were a similar cohort of middle aged to elderly cancer patients. In general, staff shared expectations of appropriate types of patients and showed discomfort or lack of understanding in caring for non-cancer patients, or patients from non-Australian, non-Christian, and non-English speaking backgrounds. Practice diversity was highlighted by the range of technology used and variations in the availability of social activities for patients in the services. These two: areas in particular warrant further research to examine the outcomes associated with these variations, in terms of survival time, quality of life, and service costs.
These findings are particularly relevant at this time when the Australian Government is attempting to enhance access to palliative care. The diversity of practice uncovered in this study suggests that discussions and decisions about allocation of resources and development of services must take into consideration the various interpretations of palliative care services that may exist. The findings also reinforce the need for sound evidence-based studies to examine the impact of variations and the types of populations that might be best served by different types of palliative care support.
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McBride, John. "A comparison of Australian international and domestic cultural and information activities." Thesis, Canberra, ACT : The Australian National University, 1986. http://hdl.handle.net/1885/112110.
Full textAbstract:
This thesis will examine Australia's international and domestic
cultural and information activities as conducted by Australian
governmental instrumentalities since 1966. This period is
examined because 1966 was the first year in which cultural and
information activities were reported on by the Department of
Foreign Affairs (DFA).1 In the examination distinction will be
made first, between international and domestic cultural and
information activities conducted or directed by DFA and second,
between international cultural activities conducted by DFA and
the Australia Council.
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Hood, David. "Conservatism and change : the RSL and Australian society, 1916-1932 /." Title page, contents and abstract only, 1994. http://web4.library.adelaide.edu.au/theses/09PH/09phh776.pdf.
Full text
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Soosay, Claudine A., University of Western Sydney, College of Law and Business, and School of Management. "Continuous innovation in logistics services: an empirical study of distribution centres." THESIS_CLAB_MAN_Soosay_C.xml, 2003. http://handle.uws.edu.au:8081/1959.7/794.
Full textAbstract:
This study explores the concept and practical implementation of continuous innovation in logistics services, particularly Distribution Centres. Continuous innovation is a concept that requires a methodical, programmed, incremental and/or radical approach to business improvement involving employees at all levels in the organisational structure. Theories and models of innovation were analysed in the literature, at the outset of this research. As found by previous authors, specific characteristics of service forms did not allow direct application of traditional models of innovation. Most of these traditional models were constructed from the manufacturing perspective. As a result, a new innovation model was designed for this study. It can be used as a guide for understanding the components necessary in service forms to embark on continuous innovation. This model describes the process of service innovation and incorporates theories from literature, and some variables from the CIMA model. The study is exploratory in nature, using empirical data. The study identified, evaluated, compared and contrasted the factors in ten Distribution Centres in Australia and in Singapore that affected the use of continuous innovation in their operations and processes. The focus of the study investigated the drivers, capabilities, behaviours, contingencies, individual competencies and performance measures of innovation in Distribution Centres with logistics services. Overall, this study has made significant contributions in terms of the theoretical investigation adding to the body of literature. This study was exploratory, using case studies as a first hand approach in gaining an understanding of Distribution Centres. There are areas that would merit further investigation and future research. It suggested that additional work should be carried out to expand on this research and refine the model to meet the needs of a wider range of organisations in various service industries. In addition, there are recommendations flowing from this study concerning the practical management of logistics operations. They are addressed mainly to senior management who typically take lead in the implementation of innovative programmes within the organisation. Firms should address continuous innovation as a planned and integrated approach, taking into account many interacting factors that are essential for successful innovation. The challenge facing Distribution Centres is to develop efficient and flexible processes and systems, by continuously innovating to sustain a leading edge in the logistics industryDoctor of Philosophy (PhD)
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Ma, Zhenyu. "Semi-synchronous video for Deaf Telephony with an adapted synchronous codec." Thesis, University of the Western Cape, 2009. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_2950_1370593938.
Full textAbstract:
Communication tools such as text-based instant messaging, voice and video relay services, real-time video chat and mobile SMS and MMS have successfully been used among Deaf people. Several years of field research with a local Deaf community revealed that disadvantaged South African Deaf
people preferred to communicate with both Deaf and hearing peers in South African Sign Language as opposed to text. Synchronous video chat and video
relay services provided such opportunities. Both types of services are commonly available in developed regions, but not in developing countries like South
Africa. This thesis reports on a workaround approach to design and develop an asynchronous video communication tool that adapted synchronous video
codecs to store-and-forward video delivery. This novel asynchronous video tool provided high quality South African Sign Language video chat at the
expense of some additional latency. Synchronous video codec adaptation consisted of comparing codecs, and choosing one to optimise in order to
minimise latency and preserve video quality. Traditional quality of service metrics only addressed real-time video quality and related services. There was no
uch standard for asynchronous video communication. Therefore, we also enhanced traditional objective video quality metrics with subjective
assessment metrics conducted with the local Deaf community.
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Antonuccio, Phillip. "Operatively closed systems theory and the operation of the postmodern legal system in Australia." Connect to full text, 2006. http://hdl.handle.net/2123/1925.
Full textAbstract:
Thesis (Ph. D.)--Faculty of Law, University of Sydney, 2006.Title from title screen (viewed 13th February, 2009) Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Faculty of Law, University of Sydney. Degree awarded 2006. Includes bibliographical references. Also available in print form.