Journal articles on the topic 'Customer value'
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Lohonauman, Hans. "IPTEKS PERHITUNGAN COSTUMER LIFETIME VALUE." Jurnal Ipteks Akuntansi Bagi Masyarakat 4, no. 1 (July 17, 2020): 19. http://dx.doi.org/10.32400/jiam.4.1.2020.29236.
Full textMedberg, Gustav, and Kristina Heinonen. "Invisible value formation: a netnography in retail banking." International Journal of Bank Marketing 32, no. 6 (August 26, 2014): 590–607. http://dx.doi.org/10.1108/ijbm-03-2014-0041.
Full textEllway, Benjamin Piers William, and Alison Dean. "Habitus as a value lens to link customer engagement and value cocreation." Journal of Service Theory and Practice 30, no. 1 (March 20, 2020): 57–77. http://dx.doi.org/10.1108/jstp-04-2019-0093.
Full textSudiyono, Kristianus Ade, Prio Utomo, and Claudia Severesia. "Effect of Customer Experience and Customer Value Towards Customer Loyalty and Satisfaction on B2B Food and Beverage Sector." Journal of Business and Management Review 3, no. 9 (September 27, 2022): 627–40. http://dx.doi.org/10.47153/jbmr39.4552022.
Full textGalli, Brian J. "The Value of Marketing in Project Environments from Three Key Perspectives." International Journal of Service Science, Management, Engineering, and Technology 10, no. 1 (January 2019): 1–18. http://dx.doi.org/10.4018/ijssmet.2019010101.
Full textHeinonen, Kristina, Tore Strandvik, and Päivi Voima. "Customer dominant value formation in service." European Business Review 25, no. 2 (March 1, 2013): 104–23. http://dx.doi.org/10.1108/09555341311302639.
Full textJensen, Barbara, Fatima Annan-Diab, and Nina Seppala. "Exploring perceptions of customer value." European Business Review 30, no. 3 (May 14, 2018): 246–71. http://dx.doi.org/10.1108/ebr-09-2015-0104.
Full textAsiyah, Siti. "CUSTOMER INTIMACY VALUE STRATEGY BY IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT." Journal of Applied Management and Business (JAMB) 1, no. 1 (July 30, 2020): 1–9. http://dx.doi.org/10.37802/jamb.v1i1.58.
Full textKeiningham, Timothy, Lerzan Aksoy, and Fabienne Cadet. "Operationalizing Relative Customer Value." Journal of Creating Value 3, no. 2 (September 4, 2017): 184–92. http://dx.doi.org/10.1177/2394964317721811.
Full textHarrington, Robert J., Michael C. Ottenbacher, and Simon Fauser. "QSR brand value." International Journal of Contemporary Hospitality Management 29, no. 1 (January 9, 2017): 551–70. http://dx.doi.org/10.1108/ijchm-06-2015-0300.
Full textKabue, Hellen W. "Creating Customer Value for Enhanced Customer Satisfaction and Retention." Research in Economics and Management 5, no. 3 (June 11, 2020): p7. http://dx.doi.org/10.22158/rem.v5n3p7.
Full textChang, Wen, Chen Chang, and Qianpin Li. "Customer Lifetime Value: A Review." Social Behavior and Personality: an international journal 40, no. 7 (August 1, 2012): 1057–64. http://dx.doi.org/10.2224/sbp.2012.40.7.1057.
Full textKumar, V. "A Theory of Customer Valuation: Concepts, Metrics, Strategy, and Implementation." Journal of Marketing 82, no. 1 (January 2018): 1–19. http://dx.doi.org/10.1509/jm.17.0208.
Full textGunandi, Ahmed, Heba Awang, Eman Alhawad, and Lotfy Shabaan. "Customer Value and Data Mining in Segmentation Analysis." International Journal of Information Technology and Computer Science Applications 1, no. 1 (January 14, 2023): 20–34. http://dx.doi.org/10.58776/ijitcsa.v1i1.16.
Full textYang, Albert Jing-Fuh, Chia-Wen Hung, and Siao-Fen Huang. "Exploring Customer Participation and Value." WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS 18 (January 25, 2021): 345–59. http://dx.doi.org/10.37394/23207.2021.18.35.
Full textLindberg-Repo, Kirsti, and Apramey Dube. "Customer Value Dimensions in E-Healthcare Services." International Journal of E-Services and Mobile Applications 7, no. 4 (October 2015): 17–29. http://dx.doi.org/10.4018/ijesma.2015100102.
Full textSun, Zhongyuan, Yucheng Li, and Xuming Lou. "The Impact of Customer Participation on Customer Value: Does Customer Resource and Regulatory Focus Matter?" Sustainability 14, no. 24 (December 13, 2022): 16685. http://dx.doi.org/10.3390/su142416685.
Full textBelz, Christian. "Customer Value." Controlling 17, no. 6 (2005): 327–34. http://dx.doi.org/10.15358/0935-0381-2005-6-327.
Full textKasselmann, Sebastian. "Customer-Value." Controlling 32, no. 6 (2020): 75–78. http://dx.doi.org/10.15358/0935-0381-2020-6-75.
Full textKaur Sahi, Gurjeet, Sanjeewani Sehgal, and Rita Sharma. "Predicting Customers Recommendation from Co-creation of Value, Customization and Relational Value." Vikalpa: The Journal for Decision Makers 42, no. 1 (March 2017): 19–35. http://dx.doi.org/10.1177/0256090916686680.
Full textPham, Tram-Anh N., Jillian C. Sweeney, and Geoffrey N. Soutar. "Customer value cocreation activities." Journal of Service Theory and Practice 29, no. 3 (October 2, 2019): 282–308. http://dx.doi.org/10.1108/jstp-07-2018-0163.
Full textPeralta, Carla Beatriz da Luz, Márcia Elisa Echeveste, Fernando Henrique Lermen, Arthur Marcon, and Guilherme Tortorella. "A framework proposition to identify customer value through lean practices." Journal of Manufacturing Technology Management 31, no. 4 (March 20, 2020): 725–47. http://dx.doi.org/10.1108/jmtm-06-2019-0209.
Full textTerason, Sid, Shixin Zhao, and Pirayut Pattanayanon. "Customer value and customer brand engagement: Their effects on brand loyalty in automobile business." Innovative Marketing 17, no. 2 (May 24, 2021): 90–101. http://dx.doi.org/10.21511/im.17(2).2021.09.
Full textNyman, Henrich. "The added value of service provision." International Journal of Bank Marketing 32, no. 6 (August 26, 2014): 457–76. http://dx.doi.org/10.1108/ijbm-01-2014-0009.
Full textBilal, Ahsan, Imran Ijaz, Nouman Shoukat, and Rubeen Akhtar. "Exploring Relationship between Retail Innovativeness, Customer Value and Customer Loyalty." Review of Education, Administration & Law 5, no. 4 (December 14, 2022): 579–91. http://dx.doi.org/10.47067/real.v5i4.280.
Full textEvelina, Tri Yulistyawati, Andriani Kusumawati, Umar Nimran, and Sunarti. "THE INFLUENCE OF UTILITARIAN VALUE, HEDONIC VALUE, SOCIAL VALUE, AND PERCEIVED RISK ON CUSTOMER SATISFACTION: SURVEY OF E-COMMERCE CUSTOMERS IN INDONESIA." Business: Theory and Practice 21, no. 2 (September 23, 2020): 613–22. http://dx.doi.org/10.3846/btp.2020.12143.
Full textTaheri, Babak, Filipe J. Coelho, Carlos M. P. Sousa, and Heiner Evanschitzky. "Mood regulation, customer participation, and customer value creation in hospitality services." International Journal of Contemporary Hospitality Management 29, no. 12 (December 11, 2017): 3063–81. http://dx.doi.org/10.1108/ijchm-07-2016-0389.
Full textD. Kaltcheva, Velitchka, Anthony Patino, Michael V. Laric, Dennis A. Pitta, and Nicholas Imparato. "Customers' relational models as determinants of customer engagement value." Journal of Product & Brand Management 23, no. 1 (March 11, 2014): 55–61. http://dx.doi.org/10.1108/jpbm-07-2013-0353.
Full textPandey, Sneha, and Divesh Kumar. "Customer-to-customer value co-creation in different service settings." Qualitative Market Research: An International Journal 23, no. 1 (January 13, 2020): 123–43. http://dx.doi.org/10.1108/qmr-09-2018-0106.
Full textKoesharijadi, Koesharijadi. "Factors Affecting Loyalty Customer Services Banking Industry in East Java." International Journal of Business and Management 11, no. 6 (May 25, 2016): 168. http://dx.doi.org/10.5539/ijbm.v11n6p168.
Full textJackson, Stuart E. "The value of prime customer relationships." Journal of Business Strategy 32, no. 6 (October 31, 2011): 50–51. http://dx.doi.org/10.1108/02756661111180131.
Full textLi, Jing, Ayenew Darge Nigatu, Baoquan Yu, Qiaolun Gu, and Yong Yang. "Understanding Customer Value in the Mobile Internet Era." Discrete Dynamics in Nature and Society 2021 (November 29, 2021): 1–14. http://dx.doi.org/10.1155/2021/9585743.
Full textMorgado, Andre Vilares. "The Value of Customer References to Potential Customers in Business Markets." Journal of Creating Value 4, no. 1 (May 2018): 132–54. http://dx.doi.org/10.1177/2394964318771799.
Full textVy, Phan Dien, Thang Dinh, Lam Trong Vu, and Long Pham. "Customers' Perceived Value, Satisfaction, and Loyalty in Online Securities Trading." International Journal of E-Services and Mobile Applications 14, no. 1 (January 2022): 1–24. http://dx.doi.org/10.4018/ijesma.295962.
Full textChristopher, Martin. "From brand values to customer value." Journal of Marketing Practice: Applied Marketing Science 2, no. 1 (March 1996): 55–66. http://dx.doi.org/10.1108/eum0000000000007.
Full textStrandvik, Tore, Kristina Heinonen, and Sanna Vollmer. "Revealing business customers’ hidden value formation in service." Journal of Business & Industrial Marketing 34, no. 6 (July 1, 2019): 1145–59. http://dx.doi.org/10.1108/jbim-11-2017-0259.
Full textYang, Ying, Xinyu Sun, and Jiayin Wang. "The value of reputation in electronic marketplaces." Journal of Research in Interactive Marketing 13, no. 4 (November 20, 2019): 578–601. http://dx.doi.org/10.1108/jrim-11-2018-0151.
Full textLukito, Raynaldi, Tommy Christian Efrata, Liestya Padmawidjaja, and Wirawan E. D. Radianto. "The Impact of Perceived Quality and Perceived Value On Customer Satisfaction and Loyalty." 14th GCBSS Proceeding 2022 14, no. 2 (December 28, 2022): 1. http://dx.doi.org/10.35609/gcbssproceeding.2022.2(22).
Full textZubac, Angelina, Graham Hubbard, and Lester W. Johnson. "The RBV and value creation: a managerial perspective." European Business Review 22, no. 5 (August 31, 2010): 515–38. http://dx.doi.org/10.1108/09555341011068921.
Full textSafari, Fariba, Narges Safari, and Gholam Ali Montazer. "Customer lifetime value determination based on RFM model." Marketing Intelligence & Planning 34, no. 4 (June 6, 2016): 446–61. http://dx.doi.org/10.1108/mip-03-2015-0060.
Full textGueye Mane, Allan, and Pape Alioune Diop. "Drivers of Customer Brand Engagement and Value Co-Creation in China: A Prioritization Approach." INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION 3, no. 4 (2017): 7–19. http://dx.doi.org/10.18775/ijmsba.1849-5664-5419.2014.34.1001.
Full textKumar, V., R. Venkatesan, and B. Rajan. "Implementing profitability through a customer lifetime value management framework." GfK Marketing Intelligence Review 1, no. 2 (November 1, 2009): 32–43. http://dx.doi.org/10.2478/gfkmir-2014-0076.
Full textJeyanthi, P. Mary, A. Mansurali, V. Harish, and V. D. Krishnaveni. "Conceptual Framework of Customer Value Management (CVM) in Indian Banking Sector." Webology 17, no. 2 (December 31, 2020): 971–80. http://dx.doi.org/10.14704/web/v17i2/web17081.
Full textHapsari, Indri, and Murini Murini. "Pengaruh Kualitas Pelayanan, Kepercayaan dan Kepuasan terhadap Loyalitas Nasabah PT Bank Syariah Mandiri Kendari." Jurnal Ilmu Manajemen Sosial Humaniora (JIMSH) 4, no. 2 (October 7, 2022): 88–95. http://dx.doi.org/10.51454/jimsh.v4i2.699.
Full textChristian, Ishmael Ofoli, Thomas Anning-Dorson, and Nii Nookwei Tackie. "Customer loyalty and value anticipation: does perceived competition matter?" African Journal of Economic and Management Studies 12, no. 2 (May 3, 2021): 321–35. http://dx.doi.org/10.1108/ajems-09-2020-0443.
Full textOktaviani, Chairunnisa, Ina Sintia, Maya Panorama, and Siti Salsabila. "Pengaruh Islamic Marketing Mix, Service Quality dan Customer Value terhadap Kepuasan Nasabah Bank Syariah Indonesia." Reslaj : Religion Education Social Laa Roiba Journal 5, no. 3 (September 25, 2022): 691–708. http://dx.doi.org/10.47467/reslaj.v5i3.1724.
Full textYang, Hee-Jin, and Myung-Sun Lee. "Customer Monitoring for Customer Value Creation." Journal of the Korea Contents Association 8, no. 1 (January 28, 2008): 86–92. http://dx.doi.org/10.5392/jkca.2008.8.1.086.
Full textEstrella-Ramón, A. M., M. Sánchez-Pérez, G. Swinnen, and K. VanHoof. "A marketing view of the customer value: Customer lifetime value and customer equity." South African Journal of Business Management 44, no. 4 (December 31, 2013): 47–64. http://dx.doi.org/10.4102/sajbm.v44i4.168.
Full textAsgarpour, Rasoul, Abu Bakar A. Hamid, and Zuraidah Sulaiman. "A Review on Customer Perceived Value and Its Main Components." Global Journal of Business and Social Science Review (GJBSSR) Vol. 2(2) 2014 2, no. 2 (March 18, 2014): 01–09. http://dx.doi.org/10.35609/gjbssr.2014.2.2(1).
Full textTitko, Jelena, and Natalja Lace. "BANK VALUE: COMPARING CUSTOMER AND EMPLOYEE PERCEPTIONS." Business, Management and Education 10, no. 1 (June 4, 2012): 66–76. http://dx.doi.org/10.3846/bme.2012.06.
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