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Books on the topic 'Customer services'

Author: Grafiati

Published: 4 June 2021

Last updated: 30 July 2024

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1

Institute for Computer Capacity Management., ed. Managing customer service. Milpitas, CA (P.O. Box 361556, Milpitas 95035): Institute for Computer Capacity Management, 1989.

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2

Gerson, Richard F. Beyond customer service: Keeping customers for life. Los Altos, Calif: Crisp Publications, 1992.

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3

Seldman, Marty. Customer tells: Delivering world-class customer service by reading your customers' signs and signals. New York: Kaplan Pub., 2007.

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4

Daffy, Chris. Once a customer, always a customer: How to deliver customer service that creates customers for life. Dublin: Oak Tree, 1999.

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5

United States. Western Area Power Administration. Energy Services. Energy Services customer sourcebook. [Golden, Colo.?]: Western Area Power Administration, 1993.

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6

National Association of Home Builders (U.S.). Remodelors Council., ed. Customer service. Washington, D.C. (1090 Vermont Ave., NW, Washigton 10005): Home Builders Institute, 1993.

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7

St, Clair Guy. Customer service in the information environment. London: Bowker-Saur, 1993.

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8

Fickert, Reiner. Customer Costing. Bern: Haupt, 1998.

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9

Hill, Curtis. Customer service DNA. Springville, Utah: Plain Sight Publishing, an imprint of Cedar Fort, Inc., 2015.

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10

MacNeill, Debra J. Customer service excellence. Burr Ridge, Ill: Business One Irwin/Mirror Press, 1994.

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11

Customs, Bhutan Department of Revenue &. Draft customer service delivery standards: Public information services. Thimphu]: Department of Revenue and Customs, [Government of Bhutan], 2013.

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12

Peters, Glen. Benchmarking customer service. London: Pitman, 1994.

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13

Lund, Keith. Customer care. Edited by Patterson Helen, McCullough Sheila, and Association of Assistant Librarians. [Newcastle-under-Lyme]: AAL Publishing, 1994.

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14

Kamin, Maxine. Customer Service Training. Burlington: Elsevier, 2005.

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15

United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.

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16

United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.

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17

United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.

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18

Ardito, Stephanie C. Customer services and user training. Philadelphia, PA: National Federation of Abstracting and Information Services, 1991.

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19

Field, Christopher. Customer loyalty in financial services. London: FT Financial Publishing, 1996.

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20

Wellemin, John H. Successful customer care. Hauppauge, N.Y: Barron's Educational Series, 1997.

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21

Hill, Curtis. Customer service DNA: Building blocks that drive customer loyalty. Springville, Utah: CFI, 2011.

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22

Mauritius. Ministry of Civil Service Affairs and Administrative Reforms. Customer Charter. Port Louis, Mauritius: Ministry of Civil Service Affairs and Administrative Reforms, 2016.

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23

United States. General Services Administration. Office of Federal Supply and Services, ed. Customer service bureaus. Washington, DC: U.S. General Services Administration, Federal Supply and Services, 1985.

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24

Library, San Francisco Public. [Customer service plan]. [San Francisco, Calif: San Francisco Public Library, 1999.

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25

Desatnick, Robert L. Managing to keepthe customer: How to achieve and maintain superior customer service throughout the organization. San Francisco, Calif: Jossey-Bass, 1993.

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26

author, Newby Tony, ed. The customer service pocketbook. 3rd ed. Alresford: Management Pocketbooks, 2013.

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27

Kyambalesa, Henry. Essentials of customer service. Fremont, Calif: Jain Pub. Company, 2010.

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28

Bailey, Keith. Customer service for dummies. New Delhi, India: Comdex, 1996.

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29

Kyambalesa, Henry. Essentials of customer service. Fremont, Calif: Jain Pub. Company, 2010.

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30

Tack, Alfred. Profitable customer care. Oxford: Butterworth-Heinemann, 1994.

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31

Ford, Lisa. Exceptional Customer Service. Cincinnati: F+W Media, Inc., 2009.

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32

Palmer, Sally, and Carol Mayall. Customer Services. Financial Times Prentice Hall, 1993.

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33

Once a customer always a customer: How to deliver customer service that creates customers for life. Dublin: Oak Tree Press, 1996.

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34

Once a Customer Always a Customer: How to Deliver Customer Service That Creates Customers for Life. 3rd ed. Oak Tree Press (Ireland), 2001.

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35

Wiersema, Fred. Customer Service. HarperCollins Publishers, 2000.

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36

Customer Service. Prentice Hall PTR, 2012.

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37

Tzempelikos, Nektarios, and Spiros Gounaris. Customer Equity Management: Managing Customers As Assests. Business Expert Press, 2015.

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38

Tzempelikos and Spiros Gounaris. Customer Equity Management: Managing Customers As Assets. Business Expert Press, 2013.

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39

Seldman, Marty, John Futterknecht, and Ben Sorensen. Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals. Optimum Press, 2020.

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40

Seldman, Marty, John Futterknecht, and Ben Sorensen. Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals. Optimum Press, 2020.

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41

OFFER. Report on customer services. Office of Electricity Regulation, 1995.

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42

Balachandran, S. Customer-driven services management. Response Books, 1999.

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43

Balachandran, S. Customer-driven services management. Response Books, 1999.

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44

Hughes. Managing Operations - Customer Services. McGraw-Hill Education, 1995.

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45

Customer-driven services management. 2nd ed. New Delhi: Response Books, 2004.

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46

Thomas, Marian, and Inc National Press Publications. Customer Service : The Key to Winning Lifetime Customers. National Press Publications, 1989.

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47

Relations de service, marchés de services. [Paris]: CNRS éditions, 1994.

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48

(Narrator), William Uttal, ed. Total Customer Service. HarperAudio, 1990.

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49

Davidow, William H. Total Customer Service. Harpercollins, 1990.

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50

Katz, Bernard. How to Turn Customer Service into Customer Sales. Jaico Publishing House, 2005.

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