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Books on the topic 'Customer satisfaction'

Author: Grafiati

Published: 4 June 2021

Last updated: 7 September 2023

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1

Grigoroudis, Evangelos, and Yannis Siskos. Customer Satisfaction Evaluation. Boston, MA: Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-1640-2.

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2

Measuring customer satisfaction. London: Kogan Page, 1994.

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3

L, Bailey Earl, and Conference Board, eds. Creating customer satisfaction. Washington, D.C: The Conference Board, 1990.

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4

Richard, Brookes, and European Society for Opinion and Marketing Research., eds. Customer satisfaction research. Amsterdam: ESOMAR, 1995.

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5

Research, Inc VLSI. Customer satisfaction report. San Jose, CA: VLSI Research, 2001.

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6

Measuring customer satisfaction. Menlo Park, Calif: Crisp Publications, 1993.

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7

Barsky, Jonathan D. World-class customer satisfaction. Burr Ridge, Ill: Irwin Professional Pub., 1995.

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8

United States. General Accounting Office. National Security and International Affairs Division. NASA's customer satisfaction measurements. Washington, D.C: The Office, 1997.

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9

United States. Patent and Trademark Office., ed. Customer Satisfaction Report, 2000. [S.l: s.n., 2001.

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10

United States. Patent and Trademark Office., ed. 2001 Customer Satisfaction Report. [S.l: s.n., 2002.

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11

1943-, Klefsjö Bengt, ed. Quality: From customer needs to customer satisfaction. London: McGraw-Hill Book Co, 1994.

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12

Timm, Paul R. Customer service: Career success through customer satisfaction. Upper Saddle River, NJ: Prentice Hall, 1998.

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13

Customer satisfaction through total quality. Bromley: Chartwell-Bratt, 1990.

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14

Dutka, Alan F. AMA handbook for customer satisfaction. Chicago, Ill: American Marketing Association, 1994.

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15

Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.

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16

Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.

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17

Handbook of customer satisfaction measurement. Aldershot, Hampshire, England: Gower, 1996.

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18

Stoner, MaryAlice. Measuring customer satisfaction: Progress report. Missoula, Mont: U.S. Dept. of Agriculture, Forest Service, Technology & Development Program, 1990.

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19

Nagel, Pieter J. A. Customer satisfaction: A comprehensive approach. Bradford: MCBUniversity Press, 1990.

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20

Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.

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21

1951-, Green George, ed. In charge of customer satisfaction. Oxford: Blackwell Publishers, 1997.

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22

R, McAlindon Harold, ed. Great ideas on customer satisfaction. Emeryville, CA: Parlay International, 1993.

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23

Howcroft, J. B. Customer satisfaction in retail banking. Loughborough: Loughborough University Banking Centre, 1989.

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24

Dutka, Alan F. AMA handbook for customer satisfaction. Lincolnwood, IL: NTC Business Books, 1995.

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25

Johnston, Catharine G. Beyond customer satisfaction to loyalty. Ottawa: Conference Board of Canada, 1996.

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26

Peel, Malcolm. Customer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.

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27

Customer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.

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28

McNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. Boston: Kluwer Academic, 1998.

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29

McNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1996.

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30

McNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1994.

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31

Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.

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32

The customer comes first with HUD: Customer satisfaction report. [Washington, D.C.?]: U.S. Dept. of Housing and Urban Development, 1996.

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33

Carr, Clay. Front-line customer service: 15 keys to customer satisfaction. New York: Wiley, 1990.

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34

Moutinho, Luiz. Customer satisfaction measurement: The example of prolonged satisfaction with ATMs. Cardiff: Cardiff Business School, Financial and Banking Economics Department, 1992.

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35

Reclamation, United States Bureau of. Customer satisfaction survey: Report of findings. [Washington, D.C.]: The Bureau, 1998.

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36

Cosmas, Cindy E. Audit customer satisfaction: Marketing added value. Altamonte Springs, Fla: Institute of Internal Auditors, 1996.

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37

LEARNING, CRISP. Customer Satisfaction. Crisp Learning, 2001.

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38

Operations, Logical Logical. Crisp Assessment : Measuring Customer Satisfaction: Measuring Customer Satisfaction. Logical Operations LLC, 1993.

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39

Dept.of Social Security. Exploring Customer Satisfaction. Stationery Office Books, 1997.

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40

Hirata, Thomas T. Customer Satisfaction Planning. Productivity Press, 2008. http://dx.doi.org/10.4324/9781315300245.

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41

Rico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1998.

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42

Malecki, Joseph. Achieving Customer Satisfaction. A T & T Customer Information Center, 1990.

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43

Customer Satisfaction Audit. Financial Times Prentice Hall, 1998.

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44

Spendolini, Michael J. Customer Satisfaction Measurement. Amacom Books, 2003.

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45

Rico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1997.

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46

Customer Satisfaction: The customer experience through the customer's eyes. Cogent Publishing Ltd, 2007.

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47

Breen, Gerald Mark. The Customer: You Deserve Customer Satisfaction. Authorhouse, 2004.

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48

Noe, Francis. Tourist Customer Service Satisfaction. Routledge, 2010. http://dx.doi.org/10.4324/9780203852361.

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49

Customer Satisfaction Audit (FT). Financial Times Prentice Hall, 1999.

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50

McNealy, R. M. Making Customer Satisfaction Happen. Springer, 1994.

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