Journal articles on the topic 'Customer retention'
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Aityassine, Fatima Lahcen Yachou. "Customer satisfaction, customer delight, customer retention and customer loyalty: Borderlines and insights." Uncertain Supply Chain Management 10, no. 3 (2022): 895–904. http://dx.doi.org/10.5267/j.uscm.2022.3.005.
Full textCoyles, Stephanie, and Timothy C. Gokey. "Customer retention is not enough." Journal of Consumer Marketing 22, no. 2 (March 1, 2005): 101–5. http://dx.doi.org/10.1108/07363760510700041.
Full textKomalasari, Fiona Poetri, and Surya Fajar Budiman. "Customer Retention Strategy Through Customer Satisfaction and Customer Loyalty: The Study on Traveloka Loyalty Program." TRJ Tourism Research Journal 2, no. 1 (October 26, 2018): 69. http://dx.doi.org/10.30647/trj.v2i1.32.
Full textAhmed, Ibrahim, Usman Yerima Abdullahi, and Ibrahim Abba. "Customer Retention Strategies: Benefits on Small Businesses in Nigeria." Global Journal of Business and Social Science Review (GJBSSR) Volume 4 (2016: Issue-3) 4, no. 3 (August 21, 2016): 63–67. http://dx.doi.org/10.35609/gjbssr.2016.4.3(9).
Full textMahapatra, S. N., and Parveen Kumar. "CUSTOMER RETENTION: A STUDY ON INDIAN BANKS." International Journal of Research -GRANTHAALAYAH 5, no. 7 (July 31, 2017): 485–92. http://dx.doi.org/10.29121/granthaalayah.v5.i7.2017.2157.
Full textTifliyah, Siti Zainut, Fatchur Rohman, and Noermijati Noermijati. "EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER RETENTION MEDIATED BY CUSTOMER SATISFACTION AND CUSTOMER LOYALTY." JURNAL APLIKASI MANAJEMEN 19, no. 4 (December 1, 2021): 896–904. http://dx.doi.org/10.21776/ub.jam.2021.019.04.17.
Full textNehari-Talet, Amine, Samer Alhawari, and Haroun Alryalat. "The Outcome of Knowledge Process for Customer of Jordanian Companies on the Achievement of Customer Knowledge Retention." International Journal of Knowledge Management 6, no. 1 (January 2010): 44–61. http://dx.doi.org/10.4018/jkm.2010103003.
Full textSuhanda, Yogasetya, Lela Nurlaela, Ike Kurniati, Andy Dharmalau, and Ita Rosita. "Predictive Analysis of Customer Retention Using the Random Forest Algorithm." TIERS Information Technology Journal 3, no. 1 (June 25, 2022): 35–47. http://dx.doi.org/10.38043/tiers.v3i1.3616.
Full textTauriana, Dian, and Ni Made Dini Arisani. "Analisis Implementasi Customer Relationship Management dan Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan dan Dampaknya pada Retensi Pelanggan Hotel Bidakara Jakarta." Binus Business Review 3, no. 1 (May 31, 2012): 449. http://dx.doi.org/10.21512/bbr.v3i1.1333.
Full textKabue, Hellen W. "Creating Customer Value for Enhanced Customer Satisfaction and Retention." Research in Economics and Management 5, no. 3 (June 11, 2020): p7. http://dx.doi.org/10.22158/rem.v5n3p7.
Full textSaputro, Febriani Galih, Agus Dwi Sasono, Joko Suyono, Damarsari Ratnasahara Elisabeth, and Abdul Thalib Bin Bonn. "The Effect of Customer Relationship Marketing and Service Quality on Customer Retention with Customer Satisfaction as A Mediating Variable In Forwarding Companies In Surabaya." IJEBD (International Journal of Entrepreneurship and Business Development) 3, no. 4 (November 30, 2020): 470–78. http://dx.doi.org/10.29138/ijebd.v3i4.1217.
Full textDarzi, Mushtaq Ahmad, and Suhail Ahmad Bhat. "Personnel capability and customer satisfaction as predictors of customer retention in the banking sector." International Journal of Bank Marketing 36, no. 4 (May 21, 2018): 663–79. http://dx.doi.org/10.1108/ijbm-04-2017-0074.
Full textRabbani, M. Azzam. "The Effect of Customer Relationship Management on Customer Retention at KMU Gresik Eye Clinic." International Journal of Review Management Business and Entrepreneurship (RMBE) 2, no. 2 (December 17, 2022): 152–59. http://dx.doi.org/10.37715/rmbe.v2i2.3409.
Full textKhan*, Mr T. H. Feiroz, Shrushti Mhaske, Sonal Yeshwantrao, and Ayush Kumar. "Retention Rate of Customers in Banks using Neural Networks." International Journal of Engineering and Advanced Technology 9, no. 1 (October 30, 2019): 4883–85. http://dx.doi.org/10.35940/ijeat.a1932.109119.
Full textNnko, Eliakira, and Elia John. "Customer Retention Practices in Micro and Small Food Agro-Processing Enterprises in Tanzania." International Journal of Business and Management Review 11, no. 1 (January 30, 2022): 1–11. http://dx.doi.org/10.37745/ijbmr.2013/vol11n1111.
Full textAngelovska, Nina, Sasho Josimovski, and Lidija Pulevska Ivanovska. "How effective complaint management affects customer retention." Management 27, no. 1 (June 28, 2022): 151–66. http://dx.doi.org/10.30924/mjcmi.27.1.9.
Full textFELIX, DR EGBORO. "CHALLENGES OF ACQUISITION AND RETENTION OF CUSTOMERS IN A COMPETITIVE MARKET." INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 10, no. 8 (October 30, 2015): 2372–80. http://dx.doi.org/10.24297/ijmit.v10i8.585.
Full textSaprudin, Endri, and Hasan Albanna. "The Effect of Service Quality, Personal Selling, and Complaint Handling on Customer Retention of Sharia Bank Customers with Customer Satisfaction as Intervening Variable." Bulletin of Islamic Economics 1, no. 2 (February 22, 2023): 19–33. http://dx.doi.org/10.14421/bie.2022.012-03.
Full textChristou, Evangelos. "Relationship marketing practices for retention of corporate customers in hospitality contract catering." Tourism and hospitality management 16, no. 1 (May 2010): 1–10. http://dx.doi.org/10.20867/thm.16.1.1.
Full textChristian, Ojiaku, Obinna, Chidirim, Blessing Ngozi, Peter Abude, and Aghara N. O. Vincent. "Mobile Banking Service Quality and Customer Retention among Commercial Banks’ Customers: An Empirical Evidence from Southeast Nigeria." Asian Journal of Economics, Business and Accounting 23, no. 14 (May 26, 2023): 45–56. http://dx.doi.org/10.9734/ajeba/2023/v23i141004.
Full textNugroho, Samuel, Sesilya Kempa, and Togar Wiliater Soaloon Panjaitan. "Logistic Service Quality and Customer Satisfaction to Customer Retention on Rice Producer Industry." SHS Web of Conferences 76 (2020): 01048. http://dx.doi.org/10.1051/shsconf/20207601048.
Full textArtha, Bhenu, Inna Zahara, Bahri, and Niken Permata Sari. "Customer Retention: A Literature Review." Social Science Studies 2, no. 1 (January 16, 2022): 030–45. http://dx.doi.org/10.47153/sss21.2952022.
Full textHandaruwati, Indah, and Obed Christian Wibowo. "PENGARUH RELATIONSHIP MARKETING TERHADAP CUSTOMER RETENTION PADA STUDIO MUSIK 58 SURAKARTA." Business Innovation and Entrepreneurship Journal 2, no. 3 (August 31, 2020): 153–59. http://dx.doi.org/10.35899/biej.v2i3.152.
Full textKarya, Denis Fidita. "CUSTOMER LOYALTY PERSPECTIVE DEVELOPED FROM CUSTOMER COMMITMENT." Journal of Applied Management and Business (JAMB) 1, no. 1 (July 30, 2020): 20–26. http://dx.doi.org/10.37802/jamb.v1i1.61.
Full textMbaabu, Amos Gitonga, and Dr Reuben Njuguna. "Antecedents of Customer Satisfaction and Customer Retention in Outspan Hospital in Nyeri County, Kenya." East African Scholars Journal of Economics, Business and Management 5, no. 10 (November 2, 2022): 269–76. http://dx.doi.org/10.36349/easjebm.2022.v05i10.001.
Full textSugiato, Budi Jaya, Slamet Riyadi, and Endah Budiarti. "The effects of customer relationship management, service quality and relationship marketing on customer retention: The mediation role of bank customer retention in Indonesia." Accounting 9, no. 2 (2023): 85–94. http://dx.doi.org/10.5267/j.ac.2022.12.004.
Full textShahzad, Syed Khuram. "Analysis of the Effect of Customer Relationship Marketing Program on Customer Retention with Customer Satisfaction As Mediating Variable in CV Vapor City Semarang." Journal of Management and Business Environment (JMBE) 5, no. 1 (July 10, 2023): 16–34. http://dx.doi.org/10.24167/jmbe.v5i1.6057.
Full textQasem, Mohammad Fayez, Mohammed Abdallah Abukhadijeh, and Mohammad "Abd Alaffo" Aladham. "Customer Relationship Management and Customer Retention in Jordanian Bank." International Business Research 9, no. 9 (July 18, 2016): 41. http://dx.doi.org/10.5539/ibr.v9n9p41.
Full textMcDougall, Gordon. "Customer Retention Strategies." Services Marketing Quarterly 22, no. 1 (May 14, 2001): 39–55. http://dx.doi.org/10.1300/j396v22n01_04.
Full textGengeswari, K., and P. Padmashantini. "Impact of Customer Retention Practices on Firm Performance in the Retailing Sector: A comparison between a foreign and home grown retailer in Malaysia." INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 6, no. 1 (September 30, 2013): 672–88. http://dx.doi.org/10.24297/ijmit.v6i1.749.
Full textNunes, Guilherme Coelho, Gabriel Sperandio Milan, Luciene Eberle, Deonir De Toni, and Pelayo Munhoz Olea. "Cocriação, valor de uso, satisfação e custos de troca como antecedentes da retenção de clientes no ensino superior." Revista de Administração da UFSM 14, no. 3 (October 4, 2021): 545–67. http://dx.doi.org/10.5902/1983465935697.
Full textKyei, Daniel Asante, and Augustine Thomas Mambu Bayoh. "Innovation and Customer Retention in the Ghanaian telecommunication industry." International Journal of Innovation 5, no. 2 (August 30, 2017): 171–83. http://dx.doi.org/10.5585/iji.v5i2.154.
Full textHan, Heesup, Wansoo Kim, Sanghyeop Lee, and Hye-Ran Kim. "How Image Congruity and Satisfaction Impact Customer Retention at Luxury Restaurants: A Moderated Mediation Framework." Social Behavior and Personality: an international journal 46, no. 6 (June 5, 2018): 891–904. http://dx.doi.org/10.2224/sbp.6767.
Full textZaky, Amany, Mohamed Roushdy, and Shimaa Ouf. "A DEEP LEARNING FRAMEWORK TO IMPROVE CUSTOMER RETENTION." Journal of Southwest Jiaotong University 56, no. 6 (December 24, 2021): 285–96. http://dx.doi.org/10.35741/issn.0258-2724.56.6.24.
Full textTripathy, Arun Kumar, and Anshul Jain. "FinTech adoption: strategy for customer retention." Strategic Direction 36, no. 12 (November 2, 2020): 47–49. http://dx.doi.org/10.1108/sd-10-2019-0188.
Full textYeo, Bee Li, and Rozita Naina Mohamed. "Assessing Customer Emotion Product Relationship and Customer Retention Towards Halal Cosmetic Products." GATR Journal of Management and Marketing Review 1, no. 1 (December 9, 2016): 15–23. http://dx.doi.org/10.35609/jmmr.2016.1.1(3).
Full textWahyuni, Dwi Sri, Erry Sunarya, and Nor Norisanti. "Analisis Retensi Pelanggan dan Switching Costs terhadap Loyalitas Pelanggan Indihome." Journal of Management and Bussines (JOMB) 4, no. 1 (March 26, 2022): 99–107. http://dx.doi.org/10.31539/jomb.v4i1.741.
Full textThomas, Jacquelyn S. "Econometric Analysis of Customer Retention in an Aviation Trade Organization." Transportation Research Record: Journal of the Transportation Research Board 1567, no. 1 (January 1997): 33–40. http://dx.doi.org/10.3141/1567-05.
Full textet al., Eltahir. "Comparative study of customer relationship management (CRM) and electronic customer relationship management (E-CRM)." International Journal of ADVANCED AND APPLIED SCIENCES 8, no. 7 (July 2021): 1–6. http://dx.doi.org/10.21833/ijaas.2021.07.001.
Full textEddy, Ali Syah Putra, and Albert. "The Impact of Customer Relationship Management on Customer Retention at Sentral Mobil Medan." Jurnal Kolaboratif Sains 6, no. 6 (June 14, 2023): 487–502. http://dx.doi.org/10.56338/jks.v6i6.3630.
Full textMatilani, Amboso Joan, and Simon Nyakwara. "Strategies Adopted by Commercial Banks to Enhance Customer Retention in Kenya." East African Journal of Business and Economics 6, no. 1 (July 3, 2023): 137–42. http://dx.doi.org/10.37284/eajbe.6.1.1282.
Full textAwad, Nancy Awadallah. "Examining the Impact of E- Shopping on Customer Loyalty." International Journal of Online Marketing 9, no. 3 (July 2019): 82–94. http://dx.doi.org/10.4018/ijom.2019070105.
Full textAhmadi, Tiba, and Muhammed Taha Narci. "The Impact of Mobile Banking Services on Customer Satisfaction and Retention: A Study on Turkey Banks." International Journal of Innovation and Economic Development 8, no. 3 (2022): 7–11. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.83.2001.
Full textPratama, Riyan, Muhammad Izman Herdiansyah, Dedy Syamsuar, and Ahmad Syazili. "Prediksi Customer Retention Perusahaan Asuransi Menggunakan Machine Learning." Jurnal Sisfokom (Sistem Informasi dan Komputer) 12, no. 1 (March 17, 2023): 96–104. http://dx.doi.org/10.32736/sisfokom.v12i1.1507.
Full textSomjani, Avinash. "ENHANCING CUSTOMER RETENTION IN RETAIL INDUSTRY." INFORMATION TECHNOLOGY IN INDUSTRY 9, no. 1 (March 10, 2021): 729–35. http://dx.doi.org/10.17762/itii.v9i1.193.
Full textNili, Alireza, and Abbas Keramati. "Customer Retention Programs of CRM and Customer Retention in E-Banking." International Journal of E-Entrepreneurship and Innovation 3, no. 1 (January 2012): 18–32. http://dx.doi.org/10.4018/jeei.2012010102.
Full text., Abdurrahman, Chitrang Agarwal, and Lokeshkumar Ramasamy. "Architecture for Evaluating Customer Retention Strategies." ECS Transactions 107, no. 1 (April 24, 2022): 1569–84. http://dx.doi.org/10.1149/10701.1569ecst.
Full textKavita, Patricia, Susan Wamitu, and Joseph Nzomoi. "Relationship between Bank Customer Retention Strategies and Customer Satisfaction in Commercial Banks in Machakos Town." European Journal of Business and Strategic Management 7, no. 2 (September 12, 2022): 23–38. http://dx.doi.org/10.47604/ejbsm.1640.
Full textMin, Sungwook, Xubing Zhang, Namwoon Kim, and Rajendra K. Srivastava. "Customer Acquisition and Retention Spending: An Analytical Model and Empirical Investigation in Wireless Telecommunications Markets." Journal of Marketing Research 53, no. 5 (October 2016): 728–44. http://dx.doi.org/10.1509/jmr.14.0170.
Full textTsao, Hsiu-Yuan, Lucy M. Matthews, and Victoria L. Crittenden. "Balancing Market Share Growth and Customer Profitability: Budget Allocation for Customer Acquisition and Retention." Organizations and Markets in Emerging Economies 3, no. 2 (December 31, 2012): 45–55. http://dx.doi.org/10.15388/omee.2012.3.2.14267.
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