Books on the topic 'Customer retention'
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Association, American Bankers, ed. Customer retention strategies. Washington, D.C: American Bankers Association, 1993.
Find full textHamilton, Robert. Customer retention: A behavioural model. Loughborough: Loughborough University Banking Centre, 1993.
Find full textCustomer retention: An integrated process for keeping your best customers. Milwaukee, Wis: ASQC Quality Press, 1995.
Find full textSuccessful customer retention in a week. London: Hodder & Stoughton, 2000.
Find full textJohnson, Michael D., Andreas Herrmann, Frank Huber, and Anders Gustafsson, eds. Customer Retention in the Automotive Industry. Wiesbaden: Gabler Verlag, 1997. http://dx.doi.org/10.1007/978-3-322-84509-2.
Full textKeep the right customers: The key steps to profitable customer retention. London: McGraw-Hill Companies, 1996.
Find full textConverting customer value: From retention to profit. Hoboken, NJ: Wiley, 2006.
Find full textThe lifebelt: The definitive guide to managing customer retention. Chichester: Wiley, 2001.
Find full textFliehman, Deborah G. Customer retention through quality leadership: The Baxter approach. Milwaukee, Wis: ASQC Quality Press, 1993.
Find full textStone, Merlin. Customer loyalty and continuity: The acquisition, development and retention of profitable customers. Bedford: Policy Publications, 1998.
Find full textHuber, Margit, and Susanne O’Gorman. From Customer Retention to a Holistic Stakeholder Management System. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-77430-3.
Full textLiswood, Laura A. Serving them right: Innovative and powerful customer retention strategies. New York: Harper Business, 1990.
Find full textAnderson, Paul V. The executive's guide to customer relationship management: Retention, loyalty, profit. Houston: Doyle Pub. Co., 1999.
Find full textAnderson, Paul V. The executive's guide to customer relationship management: Retention, loyalty, profit. 2nd ed. Houston: Doyle Pub. Co., 2000.
Find full text1946-, McKenna-Harmon Kathleen M., ed. The resident retention revolution. Chicago, Ill: Institute of Real Estate Management of the National Association of Realtors, 1994.
Find full textThe power of retention: More customer service for higher education. Columbus, OH: Administrator's Bookshelf, 2008.
Find full textD, Johnson Michael, ed. Customer retention in the automotive industry: Quality, satisfaction and loyalty. Wiesbaden: Gabler, 1997.
Find full textLatyshova, Lyudmila, Igor Lipsits, Ol'ga Oyner, Svetlana Karpova, Irina Firsova, Svetlana Azarova, Elena Panteleeva, Aleksandr Rozhkov, and Kirill Rozhkov. Customer focus: research, strategy, technology. ru: INFRA-M Academic Publishing LLC., 2019. http://dx.doi.org/10.12737/1058297.
Full text1963-, Huber Margit, and O'Gorman Susanne, eds. From customer retention to a holistic stakeholder management system: Living a vision. Berlin: Springer, 2008.
Find full textHamilton, Robert. A practical approach to maximising customer retention in the credit card industry. Loughborough: Loughborough University Banking Centre, 1994.
Find full textStone, Merlin. Managing customer service in utilities: The triple challenge of service, retention and loyalty. Bedford: Policy Publications, 1998.
Find full textRamos, Gabrielle D. Chelsea Public Schools: Developing a customer service strategy to increase student and parent retention. Cambridge, Mass: John F. Kennedy School of Government, 2012.
Find full textDiesbach, Nicolas. Customer relationship management: An examination of the appropriateness of CRM for newspaper reader retention. London: LCP, 2003.
Find full textLundeen, Howard K. The tenant retention solution: A revolutionary approach to commercial real estate management. Chicago: Institute of Real Estate Management, 1995.
Find full textBentzel, Stephan. Do environmental factors affect customers attraction and retention?. London: LCP, 2001.
Find full textCustomer retention. London: Mintel International Group, 1999.
Find full textCustomer retention. London: Mintel International Group, 1996.
Find full textMangen, David J., and Gregory Tommerdahl. Customer Retention: Maximizing Customer Lifetime Profitability. Sheshunoff & Co, 2001.
Find full textShulse, Jean Ann. Retention marketing: Customer service. Learning Resources Network, 1989.
Find full textObtaining and Retaining Customers - Part II Customer Retention. Bookboon.com, 2013.
Find full textWinning At Customer Retention Ways. HRD Press, 1995.
Find full textProspectus. Customer Loyalty and Retention Strategies. FT Finance, a division of Pearson Professional Limited, 1998.
Find full textDeveloping a Customer Retention Program. Career Track Publications, 1994.
Find full textStrategic customer management: Enhancing customer retention and service recovery. BusinesscrA F T, 2000.
Find full textStrategic customer management: Enhancing customer retention and service recovery. Singapore: BusinesscrA F T, 1999.
Find full textZucker, Odelia. Customer retention within the service sector. 1996.
Find full textSaleem, Nazimudeen. Brand Loyalty and Customer Retention Strategy. Independently published, 2019.
Find full text(Editor), Michael D. Johnson, Andreas Herrmann (Editor), Frank Huber (Editor), and Anders Gustafsson (Editor), eds. Customer Retention in the Automotive Industry. Gabler, 1997.
Find full textChartwell's Guide to Customer Retention and Loyalty. Chartwell Inc, 1998.
Find full textCoello, Shirley. 7 Customer Retention Tactics: For the Restaurateur. Independently Published, 2020.
Find full textMurphy, John A. Converting Customer Value: From Retention to Profit. Wiley, 2005.
Find full textHansen, Ursula, and Thorsten Hennig-Thurau. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. Springer London, Limited, 2013.
Find full text(Editor), Thorsten Hennig-Thurau, and Ursula Hansen (Editor), eds. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. Springer, 2000.
Find full textHansen, Ursula, and Thorsten Hennig-Thurau. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. Springer, 2010.
Find full textCustomer Retention in a Week (In a Week). 3rd ed. Hodder & Stoughton, 2003.
Find full textA, Murphy John. Lifebelt: The Definitive Guide to Managing Customer Retention. Wiley & Sons, Incorporated, John, 2003.
Find full textMurphy, John A. The Lifebelt: The Definitive Guide to Managing Customer Retention. Wiley, 2001.
Find full textZhang, Yangwei. The relationship between service quality and customer retention. 1998.
Find full textKennedy, Dan S. No B.S. guide to maximum referrals & customer retention. 2016.
Find full textLiswood, Laura. Serving Them Right: Innovative and Powerful Customer Retention Strategies. Harpercollins, 1992.
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