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1

Bonacchi, Massimiliano, and Paolo Perego. Customer Accounting. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-01971-6.

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2

American Institute of Certified Public Accountants. Special Committee on Financial Reporting. Improving business reporting--a customer focus: Meeting the information needs of investors and creditors : comprehensive report of the Special Committee on Financial Reporting, American Institute of Certified Public Accountants. New York, NY: American Institute of Certified Public Accountants, 1994.

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3

Świetla, Katarzyna. Outsourcing usług księgowych w świetle oczekiwań biur rachunkowych i ich klientów: Outsourcing accounting services in the light of the expectations of accounting firms and their clients. Kraków: Wydawnictwo Uniwersytetu Ekonomicznego w Krakowie, 2014.

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4

Waugh, Troy. 101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms. New York: John Wiley & Sons, Ltd., 2004.

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5

The intentional accountant: Your roadmap for building a next generation accounting firm. Bloomington, IN: RootWorks, LLC, 2014.

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6

Barnewall, Marilyn MacGruder. WG&L private banking profitability survey. Boston: Warren, Gorham & Lamont, 1989.

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7

Wilson, Kevin. Successful global account management: Key strategies and tools for managing global customers. London: Kogan Page, 2002.

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8

American Institute of Certified Public Accountants. PCPS Management of an Accounting Practice Committee., ed. Introducing tax clients to additional services. New York, NY: American Institute of Certified Public Accountants, 2003.

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9

Mendlowitz, Edward. Managing your tax season. New York, NY: American Institute of Certified Public Accountants, 2006.

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10

Pallais, Don. Audits and other accountants' services: A handbook for lawyers. [Chicago]: American Bar Association, 2010.

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11

ABA fundamentals of audits and other accountants' services. [Chicago]: American Bar Association, 2010.

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12

Robert, Gold. The CPA's guide to successfully implementing & marketing trust services: For small- and medium-size practices. New York: American Institute of Certified Pubilc Accountants, 2004.

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13

activities, Open University BZX629/Module, ed. Managing 2: Marketing and finance : module activites. Milton Keynes: Open University, 2011.

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14

Optimal investment and marketing strategies. Singapore: World Scientific, 2012.

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15

Bass, Keith Wayne. Using performance measures and indicators to assess the quality of customer service provided to the Marine Corps by the Defense Finance and Accounting Service. Monterey, Calif: Naval Postgraduate School, 1995.

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16

Johnson, H. Thomas. Relevance regained: From top-down control to bottom-up empowerment. New York: Free Press, 1992.

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17

1935-, Foonberg Jay G., and American Bar Association. Section of Law Practice Management., eds. How to draft bills clients rush to pay. 2nd ed. Chicago, Ill: ABA Law Practice Management Section, 2003.

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18

M, Tamminen Julie, Shellenberger Fran, and American Bar Association. Section of Law Practice Management., eds. How to draft bills clients rush to pay. Chicago, Ill: ABA Section of Law Practice Management, 1995.

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19

T, Horngren Charles. Introduction to management accounting: Custom version. Boston, MA: Pearson Custom Pub., 1999.

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20

Bonacchi, Massimiliano. Customer Accounting: Creating Value with Customer Analytics. Springer, 2018.

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21

Berliner Balanced Scorecard: Customer Perspective. Bookboon.com, 2013.

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22

No Customer - No Business. Accountancy Books, 1995.

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23

McNair-Connolly, CJ. Value Creation in Management Accounting. Business Expert Press, 2013.

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24

Polutnik, Lidija, Riccardo Silvi, Ted Watts, and CJ McNair-Connolly. Value Creation in Management Accounting: Using Information to Capture Customer Value. Business Expert Press, 2013.

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25

McNair-Connolly, C. J. Value Creation in Management Accounting: Using Information to Capture Customer Value. Business Expert Press, 2013.

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26

Press, E. Pepperstone. Accounts Receivable Ledger: Accounting Book Sheets Simple Layout to Track Customer Payments. Independently Published, 2019.

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27

McMullan, Joanne L. Study of the training need within the customer accounting department of British Gas Wales. SIHE, 1992.

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28

Nelson, Andrea. Accounting Ledger Book for Customer Support: Large Simple Accounting Ledger Book for Bookkeeping and Small Business - 120 Pages - Income Expense Account Notebook. Independently Published, 2021.

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29

Mariline, Rachel. Accounting Ledger Book for Customer Support: Large Simple Accounting Ledger Book for Bookkeeping and Small Business - 120 Pages - Income Expense Account Notebook. Independently Published, 2021.

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30

Vetter, Amy. Integrative Advisory Services: Expanding Your Accounting Services Beyond the Cloud. Wiley & Sons, Incorporated, John, 2017.

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31

Vetter, Amy. Integrative advisory services: Expanding your accounting services beyond the cloud. 2018.

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32

Vetter, Amy. Integrative Advisory Services: Expanding Your Accounting Services Beyond the Cloud. Wiley & Sons, Incorporated, John, 2017.

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33

Waugh, Troy. 101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms. Wiley & Sons, Limited, John, 2015.

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34

Waugh, Troy. 101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms. Wiley & Sons, Incorporated, John, 2004.

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35

101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms. Wiley, 2004.

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36

Claire, Seaton. Assessment of training of staff within the Customer Accounting Department HQ British Gas PLC Wales. SIHE, 1993.

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37

American Institute of Certified Public A (Other Contributor), ed. The CPA's Guide to Medical, Dental, and Other Healthcare Practices. American Institute of Certified Public Accoun, 2004.

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38

Foundation, NRA National Restaurant Assoc Educational. NRAEF ManageFirst: Customer Service w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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39

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Customer Service w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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40

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Managerial Accounting (NRAEF ManageFirst Program). Prentice Hall, 2006.

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41

NRAEF ManageFirst: Managerial Accounting (NRAEF ManageFirst Program). Prentice Hall, 2006.

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42

Delivering High Quality Public Services for All: Sixty-third Report of Session 2005-06 Report, Together With an Annex And Formal Minutes. Stationery Office, 2006.

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43

Wahlen, James Michael. Custom Accounting. Cengage South-Western, 2015.

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44

Custom Accounting. Cengage South-Western, 2016.

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45

Pagach, Donald, James M. Wahlen, and Jefferson P. Jones. Custom Accounting. Cengage South-Western, 2014.

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46

Johnson, H. Thomas. Relevance Regained. Free Press, 2002.

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47

MANAGERIAL ACCOUNTING >CUSTOM<. Wiley Custom Learning Solutions, 2012.

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48

Custom Accounting Childs. Cengage South-Western, 2015.

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49

Custom Financial Accounting. Cengage South-Western, 2015.

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50

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Managerial Accounting w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

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