Relevant bibliographies by topics / Customer accounting

Academic literature on the topic 'Customer accounting'

Author: Grafiati
Published: 4 June 2021
Last updated: 20 February 2023

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Journal articles on the topic "Customer accounting"

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Ng, Frederick, and Zack Wood. "Unlocking customer accounting’s potential: a service-dominant logic approach." Pacific Accounting Review 30, no. 3 (August 6, 2018): 371–86. http://dx.doi.org/10.1108/par-07-2016-0071.

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Purpose This paper aims to problematise critiques raised against customer accounting’s numeric focus, which risks controlling and simplifying customers rather than facilitating closer engagement. This analysis suggests ways to better account for what it is that customers buy, why they do so and how to better serve them. Design/methodology/approach Service-dominant logic (SDL) is a marketing ideology that recognises the active role of customers in value creation. Seven customer accounting techniques are appraised against SDL principles to identify strengths and shortfalls in logic and application. Findings Customer accounting techniques align with SDL’s beneficiary-oriented and relational view of customers. Weaker alignment is found regarding a focus on outputs rather than outcomes, silence about the customer’s role in co-creating value and failure to recognise contextual circumstances. Research limitations/implications The analysis uses prototypical descriptions of customer accounting techniques. Actual applications could offset weaknesses or raise other shortfalls. Practical implications For each area of SDL, the authors suggest avenues for integrating SDL into customer accounting using related literature and building on concepts within customer accounting techniques. Originality/value SDL contrasts with the traditional, goods-dominant logic that underscores much of accounting. SDL is used to critically and constructively evaluate customer accounting techniques.
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Singh, Shweta, and Sumit Singh. "Accounting for risk in the traditional RFM approach." Management Research Review 39, no. 2 (February 15, 2016): 215–34. http://dx.doi.org/10.1108/mrr-11-2015-0272.

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Purpose – The Purpose of this study is to provide an alternative way to create customer valuation metric while accounting for customer riskiness. Customer relationship management (CRM) emphasizes the importance of measuring customer value. Analytics has paved the way for innovation by providing companies valuable insights into the behavior of customers. Earlier models used to measure customer value do not take into account the types and level of risk posed by customers, such as probability of churn, regularity of purchases, etc. The authors put forth a new and innovative approach to measuring customer value while, at the same time, adjusting for customer riskiness. Design/methodology/approach – Using a non-parametric approach used in the operations research area, the authors create a risk-adjusted regency, frequency, monetary value (RARFM) score for each customer. These scores are used to segment the customers into two groups – customers with high and low RARFM scores. The authors then identify the underlying demographics and behavioral characteristics that separate the two groups. Findings – Findings of this paper indicate that customers who perform the best on the RARFM metric tend to be more experienced, and are more likely to exhibit behavioral tendencies that help them perform well in their jobs, such as purchasing promotional goods that act as sales aid and enhance their performance. Originality/value – The paper is innovative in its approach in terms of creating a new metric for calculating customer value. Few papers have proposed ways to handle and adjust for customer riskiness. Here, the authors propose three kinds of customer risk. Current paper provides a twist to traditional RFM analysis by creating a RARFM score for each customer, and provides a scientific way of assigning weights to RFM.
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Martono, Aris, Mulyati​ Mulyati​, and Siti Maesaroh. "Utilizing Customer List Menu To Monitoring Customer Data On Web Based Accounting Online System 2.0." Aptisi Transactions on Management (ATM) 1, no. 2 (December 26, 2018): 94–102. http://dx.doi.org/10.33050/atm.v1i2.673.

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In a customer company is one component in advancing the company. Serving and protecting customers is something every company should do. Customer is a king who can change the situation on the company. But the customer must also be monitored so as not to be arbitrary to the company. Company monitoring must be done by a company for the convenience of the company. Customers who violate the rules and can not comply with the conditions set by the company may harm the company in the future. In order for the company to lose nothing it will have to do things like create new customers, add customer lists, change and delete customer lists, customer memo credits and record the balance of customer receivables is a company's monitoring activities to its customers. The use of WBAOS 2.0 (Web Based Accounting Online System) can facilitate the company in performing customer monitoring as well, in addition to accounting activities. By using the system the company can monitor customers anytime and anywhere with the internet connected. So that monitoring can run more effectively and more efficiently.
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Schröder, Regina, and Friederike Wall. "Customer Perceived Value Accounting." Controlling 16, no. 12 (2004): 669–76. http://dx.doi.org/10.15358/0935-0381-2004-12-669.

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Heitger, Lester E., and Dan L. Heitger. "Jamestown Electric Supply Company: Assessing Customer Profitability." Issues in Accounting Education 23, no. 2 (May 1, 2008): 261–80. http://dx.doi.org/10.2308/iace.2008.23.2.261.

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Customers increasingly demand that companies offer a wide variety of products and services. As a result, many companies spend millions of dollars conducting profitability analyses of their customers. For instance, the banking industry alone spends an estimated $500 million per year on customer profitability analyses. Accordingly, customer profitability analysis is listed as one of the recent major developments in managerial accounting (Cotton 2005). Customer profitability analysis refers to the practice of estimating the profitability of individual customers and identifying both customers that create value for the company and, just as importantly, those customers that destroy value. Effective customer profitability analysis provides the company with a strong competitive advantage by improving key strategic and operating decisions involving customer selection and retention. For example, Sprint Nextel drew the attention of investors, analysts, and customers alike when it “fired” 1,000 of its worst customers via a form letter (Srivastava 2007). This case reflects the experiences of several international companies in the automotive supply industry and provides you with an opportunity to enhance your knowledge about customer profitability. First, the case demonstrates the importance of customer profitability analysis. Second, the case enhances your ability to perform customer profitability analysis. Third, it helps you improve your critical thinking and analytical reasoning skills. Finally, the case enables you to integrate business knowledge across functional boundaries.
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Yang, Ziyun. "Customer concentration, relationship, and debt contracting." Journal of Applied Accounting Research 18, no. 2 (May 8, 2017): 185–207. http://dx.doi.org/10.1108/jaar-04-2016-0041.

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Purpose The purpose of this paper is to examine the effect of a firm’s customer base concentration on its loan contract terms and how this effect varies with the strength of its customer relationship. Design/methodology/approach This study is an archival research based on a sample of US public firms that have loan contract data between 1990 and 2008. Major customer sales data are used to construct customer concentration and customer relationship measures. A debt contract model is employed to relate loan spread and other contract terms to customer concentration and relationship. Findings This study finds that firms with more concentrated customer bases have higher loan spread and shorter loan maturity and are more likely to issue secured loans. These negative effects disappear when the supplier firm maintains strong relationship with its customers. Research limitations/implications Additional forward-looking measure of customer relationship could benefit future research. Practical implications A firm’s customer base characteristics can have significant impacts on the terms of its loan contracts. Findings from this study support the notion that customer relationship is an important intangible asset that is informative to stakeholders of the firm. Originality/value This study proposes a new measure of customer relationship based on the past repeated relationships between a firm and its major customers. It shows that customer characteristics may affect firms’ contracts with creditors: customer base concentration increases credit risk whereas strong customer relationship improves credit quality.
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Azizah, Nur, Endang Suryana, and Haris Haris. "Application of a Customer Based Data Monitoring Facility Online Accounting Software For Effectiveness Leadership at Higher Education." Aptisi Transactions on Management (ATM) 1, no. 2 (July 1, 2017): 86–93. http://dx.doi.org/10.33050/atm.v1i2.672.

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In a company, the accounting system is very important to manage the financial development, because it contains financial information that can be used to make a decision. Currently already developed Online Accounting Software, where the accounting system can be used anytime and anywhere with an internet connection without having to difficult to handle bookkeeping reports. An accountant is someone who has an important role in the success of financial processing company. Where, to facilitate the process of information media, accountants must be able to convey information both customers who work with the company in order to facilitate leadership in monitoring the company effectively and efficiently without having to come to the company. with Online Accounting Software will minimize criminality because it has been certified ISO / IEC 2700. And for the report has been stored on Cloud to facilitate the leadership of the company in monitoring financial reports in real-time. With the monitoring of customer data, the leader can view, add, delete, or change customer data to the company, so it can facilitate in managing and conveying the customer information that the company has.
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Wiyarni, Wiyarni. "Traditional Market Accounting: Management or Financial Accounting?" Asian Journal of Accounting Research 2, no. 1 (May 31, 2017): 7–10. http://dx.doi.org/10.1108/ajar-2017-02-01-b002.

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The purpose of this study is to explore the area of accounting in traditional market. There are two areas of accounting: management and financial accounting. Some of traditional market traders have prepared financial notes, whereas some of them do not. Their financial notes usually consist of receivables, payables, customer orders, inventories, sales and cost price, and salary expenses. The purpose of these financial notes is usually for decision making. It is very rare for the traditional market traders to prepare financial notes for external users, such as vendors, creditors, and customers. This is because their transactions with vendors, creditors, and customers are very simple. This study used interpretive paradigm. Data was collected using in-depth interview and direct interaction with four informants from three traditional markets. Data is analyzed by organizing them, breaking them into manageable units, coding them, synthesizing them, and searching for patterns. Based on the analysis, this study found that the accounting area of traditional market activities is management accounting rather than financial accounting.
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Nielsen, Rikke. "Customer satisfaction: the customer experience through the customer's eyes." Total Quality Management & Business Excellence 21, no. 11 (November 2010): 1229–30. http://dx.doi.org/10.1080/14783360903332361.

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Sugiato, Budi Jaya, Slamet Riyadi, and Endah Budiarti. "The effects of customer relationship management, service quality and relationship marketing on customer retention: The mediation role of bank customer retention in Indonesia." Accounting 9, no. 2 (2023): 85–94. http://dx.doi.org/10.5267/j.ac.2022.12.004.

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This study aims to examine customer retention (CR) from the aspect of customer satisfaction with customer relationship management (CRM), service quality and marketing relations (RM). State-owned bank customers selected the research population in all branch offices in the Madura region, and data were collected through a Likert scale model questionnaire. The results of the path analysis using the structural analysis model (SEM) show that there is an influence of CRM on customer satisfaction; there is an effect of service quality on customer satisfaction; there is an effect of RM on customer satisfaction; CRM through customer satisfaction affects CR; service quality through customer satisfaction affects CR; RM through customer satisfaction affects CR; there is an effect of customer satisfaction on CR on customers. Then the simultaneous test shows that simultaneously RM, service quality, and RM impact customer satisfaction, and the value of coefficient of determination (R-Square) explains that CRM, service quality, and RM can effectively contribute to customer satisfaction. Simultaneously, CRM, service quality, and RM affect CR. CRM, service quality, and RM affect CR mediated by customer satisfaction. CRM, service quality, and RM, through customer satisfaction, can effectively contribute to CR to customers of state-owned bank Regional Offices.
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Dissertations / Theses on the topic "Customer accounting"

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Lind, Ebba, and Anna Sund. "Customer Accounting in Business Networks." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-246776.

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The constellation of the customer base has implications for the company’s future survivability. Within the business-to-business markets, the customer relationships are characterized by technical and organizational interfaces. Understanding the customer relationships and using customer accounting can provide information about how to prioritize among the customers in order to improve short-term and long-term profitability. The framework by Lind and Strömsten (2006) where different customer accounting techniques are related to a typology over customer relationships is evaluated and further elaborated on in this thesis. The empirical findings both confirm the reasoning behind the framework and cause development potential. The relation of customer accounting techniques to different types of customer relationships is mainly confirmed by the study. Regarding the customer typology, the empirical findings bring forth proposed improvements; a grading of the technical and organizational interfaces of the customer relationship types is suggested.
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Cäker, Mikael. "Management accounting as constructing and opposing customer focus : three case studies on management accounting and customer relations /." Linköping : Univ, 2005. http://www.bibl.liu.se/liupubl/disp/disp2005/tek933s.pdf.

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McManus, Lisa, and n/a. "An Examination of Customer Accounting in an Australian Context." Griffith University. Griffith Business School, 2006. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20070111.145255.

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This thesis reports on a study that examined customer accounting (CA) in Australian companies. The broad aims of the thesis are to develop an understanding of the organisational role played by CA practice and the role accounting plays in providing information about a firm's customer base. Three empirical phases have been undertaken in the study. The first phase involved exploratory interviews with accountants and marketers from a number of Australian firms. The second phase comprised an in-depth case study that involved the development of a segmental customer profitability analysis in a major Australian telecommunications company. The third empirical phase involved the administration of a survey questionnaire to chief accountants and marketing managers from a number of large Australian companies. A number of significant findings are reported and include: (1) A level of CA practice has been observed that is reasonably in line with what was anticipated based on the minimal previous academic interest in this area. (2) There appears to be a potential for further CA development in Australian companies. (3) The interview findings identified 'short-term tactical decisions' and 'focus attention on maximising customer value' as the two most important organisational roles CA may play. (4) CA systems were found to provide important information for marketing resource allocation decisions, customer retention decisions, customer service management decisions and customer pricing decisions. (5) The main barriers to CA implementation identified during the segmental CPA case study and exploratory interviews concerned information technology and data acquisition problems. This finding was supported by the results of the survey questionnaire phase of the study where in addition to these two barriers, 'other competing organisational priorities' was rated highly as an impediment to CA system development. (6) Some support was found for the proposed relationships between CA and the contingent factors of company size, customisation, and organisational structure. (7) Limited support was found for the proposed positive association between CA systems and competition intensity and marketing orientation. (8) No support was found for the proposed relationships between perceived environmental uncertainty, organisational strategy, organisational performance and CA systems. (9) Customisation was the only contingent factor found to have a significant impact upon the potential of CA to aid management.
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McManus, Lisa. "An Examination of Customer Accounting in an Australian Context." Thesis, Griffith University, 2006. http://hdl.handle.net/10072/367433.

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This thesis reports on a study that examined customer accounting (CA) in Australian companies. The broad aims of the thesis are to develop an understanding of the organisational role played by CA practice and the role accounting plays in providing information about a firm's customer base. Three empirical phases have been undertaken in the study. The first phase involved exploratory interviews with accountants and marketers from a number of Australian firms. The second phase comprised an in-depth case study that involved the development of a segmental customer profitability analysis in a major Australian telecommunications company. The third empirical phase involved the administration of a survey questionnaire to chief accountants and marketing managers from a number of large Australian companies. A number of significant findings are reported and include: (1) A level of CA practice has been observed that is reasonably in line with what was anticipated based on the minimal previous academic interest in this area. (2) There appears to be a potential for further CA development in Australian companies. (3) The interview findings identified 'short-term tactical decisions' and 'focus attention on maximising customer value' as the two most important organisational roles CA may play. (4) CA systems were found to provide important information for marketing resource allocation decisions, customer retention decisions, customer service management decisions and customer pricing decisions. (5) The main barriers to CA implementation identified during the segmental CPA case study and exploratory interviews concerned information technology and data acquisition problems. This finding was supported by the results of the survey questionnaire phase of the study where in addition to these two barriers, 'other competing organisational priorities' was rated highly as an impediment to CA system development. (6) Some support was found for the proposed relationships between CA and the contingent factors of company size, customisation, and organisational structure. (7) Limited support was found for the proposed positive association between CA systems and competition intensity and marketing orientation. (8) No support was found for the proposed relationships between perceived environmental uncertainty, organisational strategy, organisational performance and CA systems. (9) Customisation was the only contingent factor found to have a significant impact upon the potential of CA to aid management.
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Griffith Business School
Griffith Business School
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Komulainen, Mikko. "Exploration of customer-based brand equity in the field of accounting." Thesis, Jönköping University, Internationella Handelshögskolan, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-53006.

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Background: The study explores the impact of brand equity on brand loyalty intention within the accounting services sector in Finland. The study uses four dimensions of brand equity, which include perceived brand quality, perceived brand value, perceived brand uniqueness and perceived corporate credibility. Purpose: The purpose of this thesis is to explore the applicability and the impact of customer-based brand equity and its dimensions in the field of accounting. Method: The current research applies known conceptual frameworks and theories on the dimensions of customer-based brand equity in business-to-business context and investigates causal relationships between the CBBE dimensions and brand loyalty intention. A self-administered survey was conducted and a total of 93 responses was collected from businesses that use external accounting services. Conclusion: All hypotheses have been supported and the findings conclude that brand quality, brand value, brand uniqueness and corporate credibility have positive correlation with brand loyalty intention. Findings of the study are relevant for marketers and researchers, as well as for managerial implications in the building of brand equity. The paper provides valuable insights into the dimensions of customer-based brand equity in the business-to-business context and offers a solid foundation for future research on brand loyalty and brand equity and offers practical help for businesses to enhance their customers’ loyalty.
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Nelson, Aaron Solomon. "The Effect of a Major Customer’s Information Quality on Its Supplier’s Investment Decisions." The Ohio State University, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=osu1534020221577415.

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Sang, Fangjun Sang. "The Ripple Effect of Major Customer Litigation Risk on Suppliers’ Firm Valuation, Operating Performance, and Strategic Decisions." Kent State University / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=kent1576790987634493.

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Dickinson, J. Barry Anderson Rolph E. "The role of business process capabilities and market-based assets in creating customer value and superior performance /." Philadelphia, Pa. : Drexel University, 2008. http://hdl.handle.net/1860/2995.

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Inglis, Robert Michael, and Robert inglis@rmit edu au. "Management Accounting and Market Orientation: A Product-level Case-study Analysis." RMIT University. Accounting and Law, 2008. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20080724.102053.

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Over the past two decades, research in both the management accounting and marketing disciplines has reported insightful developments, theoretically and empirically, in which both are implicated, yet research into the interface between the two disciplines remains relatively unexplored. In the management accounting literature, a strategically-orientated approach has evolved in which customers, customer satisfaction, customer value and competitive positioning have developed as key management themes requiring a re-evaluation of the existing management accounting information for decision-making. In marketing, research on �market orientation�, has emphasised similar and interrelated themes of customers, competitors, and the interfunctional coordination of organisational activities in the creation of customer value and the ascertainment and calculation of profits. Taking market orientation as a point of departure, in this thesis a conceptual framework is developed which reflects the theoretical links between management accounting and market orientation at a product decision-making level. The undertaking of two in-depth organisational case studies is reported in which market orientation and management accounting for each functional area is analysed and discussed. A greater functional and organisational emphasis on customers� vis-�-vis competitors was found as was an emphasis on informal means of information communication and coordination between functional areas. Despite consistent cross-functional understanding of customers� product-attribute needs in both case studies, the findings indicate the use of �traditional� accounting information for product-level decision-making and an absence of market-orientated accounting information. Exploration and description of the industry and organisational context in both case studies provides an insight into several factors - formality, strategic orientation, organisational structural costs and resource capability � that appear to influence market orientation and the adoption of market-orientated accounting for product decision-making.
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Larsson, Sandra. "Att bibehålla bestående kundrelationer : Hur kan inre och yttre faktorer påverka dessa?" Thesis, Umeå University, Umeå School of Business, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-35157.

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This thesis treats how accountancy companies works to maintain customer relations. This is getting more important in the accounting business because there are several inner and outer factors available that may affect customer relations in this business area. The main question with the thesis is: How works accountancy companies with keeping customers?

The purpose with the research was to investigate and identify which inner and outer factors that may be important from a company perspective to keep customers. Another purpose was to investigate if there existed any differences between the companies in how they are handling different factors like for example a law change and how it could affect customer relations. The method that has been used is the qualitative method in form of personal interviews with 5 accountants who works with customers on accountancy companies in Umeå. The five interviewed companies are KPMG, PricewaterhouseCoopers, Deloitte, Ernst & Young and Grant Thornton. The research method belongs to the hermeneutic knowledge where understanding is very important.

In the conclusion of the study there is evidence that there exist some inner and outer factors that may affect customer relations in an accountancy company. In this thesis the inner and outer affecting factors is: service quality, the company´s brand, to participate in the customers business, that the accountant is proactive, that there exist trust between the accountant and the customer, to create extra value for the customer, that it exists a good communication between the accountant and the customer. The outer factors as a law change also had some effects on the companies but also competitors and price. Factors that was specific important for customer retention was: Commitment, communication, to do a good job, to exceed expectations, that the auditor is available and active and to create more value for the customers.


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Books on the topic "Customer accounting"

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Bonacchi, Massimiliano, and Paolo Perego. Customer Accounting. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-01971-6.

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American Institute of Certified Public Accountants. Special Committee on Financial Reporting. Improving business reporting--a customer focus: Meeting the information needs of investors and creditors : comprehensive report of the Special Committee on Financial Reporting, American Institute of Certified Public Accountants. New York, NY: American Institute of Certified Public Accountants, 1994.

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Świetla, Katarzyna. Outsourcing usług księgowych w świetle oczekiwań biur rachunkowych i ich klientów: Outsourcing accounting services in the light of the expectations of accounting firms and their clients. Kraków: Wydawnictwo Uniwersytetu Ekonomicznego w Krakowie, 2014.

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Waugh, Troy. 101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms. New York: John Wiley & Sons, Ltd., 2004.

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The intentional accountant: Your roadmap for building a next generation accounting firm. Bloomington, IN: RootWorks, LLC, 2014.

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Barnewall, Marilyn MacGruder. WG&L private banking profitability survey. Boston: Warren, Gorham & Lamont, 1989.

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Wilson, Kevin. Successful global account management: Key strategies and tools for managing global customers. London: Kogan Page, 2002.

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American Institute of Certified Public Accountants. PCPS Management of an Accounting Practice Committee., ed. Introducing tax clients to additional services. New York, NY: American Institute of Certified Public Accountants, 2003.

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Mendlowitz, Edward. Managing your tax season. New York, NY: American Institute of Certified Public Accountants, 2006.

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Pallais, Don. Audits and other accountants' services: A handbook for lawyers. [Chicago]: American Bar Association, 2010.

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Book chapters on the topic "Customer accounting"

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Bonacchi, Massimiliano, and Paolo Perego. "Introduction." In Customer Accounting, 1–12. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-01971-6_1.

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Bonacchi, Massimiliano, and Paolo Perego. "Customer Analytics: Definitions, Measurement and Models." In Customer Accounting, 13–35. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-01971-6_2.

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Bonacchi, Massimiliano, and Paolo Perego. "Customer Analytics for Internal Decision-Making and Control." In Customer Accounting, 37–66. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-01971-6_3.

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Bonacchi, Massimiliano, and Paolo Perego. "Customer Equity for External Reporting and Valuation." In Customer Accounting, 67–82. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-01971-6_4.

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Bonacchi, Massimiliano, and Paolo Perego. "Conclusions and Trends to Look Forward." In Customer Accounting, 83–87. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-01971-6_5.

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Dugdale, David. "Customer profitability." In Strategic Pricing and Management Accounting, 138–47. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003272731-14.

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McNair, C. J. "On Target: Customer-Driven Lean Management." In Lean Accounting, 119–53. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2015. http://dx.doi.org/10.1002/9781119196808.ch6.

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Busulwa, Richard, and Nina Evans. "The role of accountants in digital customer engagement, digital stakeholder engagement, and digital customer experience." In Digital Transformation in Accounting, 125–32. Abingdon, Oxon ; New York, NY : Routledge, 2021. | Series: Business & digital transformation: Routledge, 2021. http://dx.doi.org/10.4324/9780429344589-11.

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Baur, Timo, and Samah Bel Haj Saad. "Customer Service Management for Grid Monitoring and Accounting Data." In Managing Virtualization of Networks and Services, 216–28. Berlin, Heidelberg: Springer Berlin Heidelberg, 2007. http://dx.doi.org/10.1007/978-3-540-75694-1_22.

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Schmeisser, Wilhelm, Lydia Clausen, and Falko Schindler. "Innovation Marketing Profitability Analysis Within the Framework of the Berlin Balanced Scorecard Approach from the Point of View of a Finance-Oriented Customer Value Analysis." In Innovation performance accounting, 405–49. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-01353-9_14.

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Conference papers on the topic "Customer accounting"

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Nurainun. "Customer Loyalty and Customer Relationship Management." In Malaysia Indonesia International Conference on Economics Management and Accounting. SCITEPRESS - Science and Technology Publications, 2019. http://dx.doi.org/10.5220/0010520300002900.

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Abror, Abror, Dina Patrisia, and Yunita Engriani. "Service Quality, Customer Satisfaction and Customer Loyalty: Preliminary Findings." In 4th Sriwijaya Economics, Accounting, and Business Conference. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008436300140019.

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Cahyono, Dwi, and Shafira Putri. "Accounting Service Quality On Customer Satisfaction Of Public Accounting Firms." In Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia. EAI, 2022. http://dx.doi.org/10.4108/eai.10-8-2022.2320801.

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Walski, Thomas M. "Pressure Dependent Demand Accounting for Customer Properties." In World Environmental and Water Resources Congress 2017. Reston, VA: American Society of Civil Engineers, 2017. http://dx.doi.org/10.1061/9780784480625.041.

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Amanah, Dita, Ratih Hurriyati, Disman, Vanessa Gaffar, and Dedy Ansari Harahap. "Service Quality towards Lazada's Customer Satisfaction based on Importance Performance Analysis Methods and Customer Satisfaction Index." In 4th Sriwijaya Economics, Accounting, and Business Conference. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008437801520160.

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Rahmawati, Evi, and Aleti N. Pratiwi. "Marketing Sharia, Customer Satisfaction, Religiosity, Financing, and Customer Loyalty." In 4th International Conference on Sustainable Innovation 2020-Accounting and Management (ICoSIAMS 2020). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/aer.k.210121.024.

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Putri, Hesti Maria, Mike Yolanda, Astri Yuza Sari, and Abror. "Customer Forgiveness: Can Decrease Customer Dissatisfaction?" In The Fifth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-5 2020). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.201126.080.

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Lewis, Patrick, Vance Murray, and Christopher Mattson. "Accounting for Changing Customer NeedsWith s-Pareto Frontiers." In 13th AIAA/ISSMO Multidisciplinary Analysis Optimization Conference. Reston, Virigina: American Institute of Aeronautics and Astronautics, 2010. http://dx.doi.org/10.2514/6.2010-9039.

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Soelasih, Yasintha, Efendi, and Erwin Bramana Karnadi. "Analysis of Customer Perceived Value, Satisfaction, Loyalty and the Moderating Role of Customer Demographics: A Study of Indonesian Train Service." In 4th Sriwijaya Economics, Accounting, and Business Conference. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008438101750183.

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Sitorus, Tami, and Machmudin Eka Prasetya. "The Effect of Technology Infrastructure in Customer Relationship Management on Profit Increases with Customer Relationship Management (CRM) Process Mediation: An Empirical Study of the Indonesian Banking Industry." In 6th International Accounting Conference (IAC 2017). Paris, France: Atlantis Press, 2018. http://dx.doi.org/10.2991/iac-17.2018.22.

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Reports on the topic "Customer accounting"

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Seybold, Patricia. A Call for Accounting Transparency: The Value of Customers and Brands. Boston, MA: Patricia Seybold Group, June 2005. http://dx.doi.org/10.1571/psgp3-28-02cc.

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