Journal articles: 'Culture in banking'

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Carretta, Alessandro, Vincenzo Farina, and Paola Schwizer. "Risk culture and banking supervision." Journal of Financial Regulation and Compliance 25, no. 2 (May 8, 2017): 209–26. http://dx.doi.org/10.1108/jfrc-03-2016-0019.

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Purpose This paper aims to analyzing the main risk culture traits of a sample of Central Banks and Supervisory Authorities in Europe as well as of the European Central Bank (ECB). Design/methodology/approach Risk culture is measured through text data processing of the official discourses made by the head Supervisory Authorities, during the years from 1999 to 2012. Findings Results highlight heterogeneous but converging risk cultures for European Union (EU) supervisors and the presence of a “distance” between these cultures and the risk culture of the ECB. Originality/value The paper points out that cultural differences, especially in presence of credit markets still characterized by poor integration, could create unwanted distortion effects during the initial stages of the Banking Union.

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Barth, Andreas, and Sasan Mansouri. "Corporate culture and banking." Journal of Economic Behavior & Organization 186 (June 2021): 46–75. http://dx.doi.org/10.1016/j.jebo.2021.02.010.

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Mishra, Dr Vandana K. "Present Scenario of Banking Culture in Akola." Indian Journal of Applied Research 3, no. 8 (October 1, 2011): 119–21. http://dx.doi.org/10.15373/2249555x/aug2013/38.

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Aspan, Henry, Anggi Pratama Nasution, and Ikhah Malikhah. "Digital Banking in Indonesia: The Development of Cashless Culture and Regulations." International Journal of Research and Review 9, no. 1 (January 29, 2022): 534–43. http://dx.doi.org/10.52403/ijrr.20220162.

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As a business, banking adheres to the concept of a trust business. When it comes to risk management, this is where the bank truly has to be at its best. As a result, banks like Bank Indonesia and OJK may rest easy knowing that they are in accordance with the law. However, banks are particularly concerned about reputation risk, which has an impact on customer trust and is crucial for banks to manage. As part of digital banking's infrastructure and banking technology, security and transaction simplicity must also be addressed. Keywords: Electronic Money, Regulation, Transaction, Legal System.

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Fatima, Syeda Saman. "Impact of Value Based Perspective of Organizational Culture on Knowledge Management Process: A Case Study of Banking Sector of Pakistan." International Journal of Management Excellence 12, no. 3 (April 30, 2019): 1845–47. http://dx.doi.org/10.17722/ijme.v12i3.1078.

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Different organizations have different cultures. Mostly employees spend more time at their workplace, culture of their organization affects both their work lives also their personal lives. This study aims to explore that how knowledge management process can be influenced by organizational culture in banking sector. Knowledge management process and organizational culture are the emerging topics in workplaces which magnetize scholars to discover for future implications. This research is conducted in the banking sector of Pakistan which is based on the responses from 300 employees. The results are highly significant; knowledge management process and organizational culture have strong relation. Hence, our findings indicate that value perspective of organizational culture has strong impact on KM process. The study also gives some future directions for more research.

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Shrestha, Sulochana, Niranjan Devkota, Udaya Raj Paudel, Udbodh Bhandari, and Seeprata Parajuli. "Bankers' Communication Know-how: An Analysis from Commercial Banks of Kathmandu valley." Quest Journal of Management and Social Sciences 2, no. 1 (May 19, 2020): 66–80. http://dx.doi.org/10.3126/qjmss.v2i1.29023.

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Background: In the modern era, communication has changed the way of working styles, banking sectors are practicing banking communication in order to make work easier, faster, comfortable and accurate. Banking communication plays the role of mediator in between bank, customer, government, shareholder, suppliers, client, board of directors and employees which strengthen connection between them. Therefore, banker's experience on banking communication enhances banking system, employee's behavior and core banking service facilities management. Objective: This study analyses socio demographic, financial service management, human resource management, corporate influence, organizational regulator, communication culture, responsiveness, organizational culture, e-banking service facilities, organizational functioning and communication encounters. Methodology: This study is based on exploratory research design showing causal relationship between latent and observed variables. The research prepares systematic questionnaire to interview respondents where 355 employees are interviewed by using purposive sampling technique. The result is based on descriptive analysis and Awareness Index. Results: The Employees Awareness Index depicts 12% of employees are inadequately aware about banking communication followed by 46% of employees are moderately aware and 37% of employees are adequately aware about banking communication. Conclusion: This study revealed that, in order to improve banking system, the bank should focus on financial service management and organizational regulator. For smooth control on employee's behavior bank should concentrate on communication culture, responsiveness and organizational culture. Similarly, core banking service facilities management should overview on e-banking service facilities. Originality: This paper is original and not published anywhere else.

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Ghimire, Binod, Bharat Rai, and Rewan Kumar Dahal. "Corporate Culture and Organizational Performance in the Banking Industry of Nepal." Management Dynamics 24, no. 2 (December 31, 2021): 1–8. http://dx.doi.org/10.3126/md.v24i2.50031.

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Determining the strength of corporate culture and its impact on commercial bank performance has long been a priority for Nepalese banks. This study identified corporate culture drivers and their effects on a Nepalese commercial bank's performance. This study aimed to examine the impact of Nepalese commercial banks' participation, consistency, and adaptability cultures on organizational performance from the perspective of the employees of Nepalese commercial banks. A descriptive research design was used to discover facts and information on cultural elements affecting shareholder value. This study was based on a questionnaire survey. This study utilized the 5- point Likert scale to study a statistical measurement of corporate culture and organizational performance in Nepalese Commercial Banks. Using a survey of 394 employees in the Nepalese commercial banks, this study took into account participatory, consistency, and adaptability to assess the corporate culture of the banks. Adaptability was found to be the strongest predictor of organizational performance, while consistency was found to be a poor predictor, with the highest and lowest beta values, respectively. These findings suggested that adaptability and consistency characteristics were useful in measuring organizational performance. Adaptability cultures, it is concluded, have a significant impact on how well a business performs its activities. It broadens the awareness of the cultural impact on organizational performance that banks, particularly in Nepal, typically overlook. Commercial banks should prioritize strengthening their competitive cultures by emphasizing more adaptive human values aligned with their goals.

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SHARMA, REKHA, HIMANI SHARMA, SONIKA AHLAWAT, and M. S. TANTIA. "An efficient method of generating skin fibroblast cells for cell banking." Indian Journal of Animal Sciences 88, no. 8 (September 6, 2018): 905–9. http://dx.doi.org/10.56093/ijans.v88i8.82937.

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An optimum cell culture medium is used to generate fibroblast cells for cell banking. Here, we describe a method for obtaining higher number of pure fibroblast cells in much shorter duration from skin tissue explants. Two pronged strategy was used, first two different culture media were selected, one for preferential generation of fibroblast cells in primary culture (Human fibroblast specific media- HifibroXL) and another for their faster multiplication in secondary culture (DMEM + Ham's F12). Secondly, tissue explants were cultured not only once but up to six times increasing the generation of primary cells per se. This method initially standardized with buffalo (Bubalus bubalis) skin tissue explants works efficiently with camel (Camelus bactrianus) and horse (Equs caballus). Modified cell culture method increases the efficiency of establishing fibroblast cell banks by reducing the cost both in terms of consumables and human effort. It is well suited for today's fast-paced conservation laboratories.

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Fathoni, Muhammad Anwar, and Ahmad Rodoni. "The Impact of Corporate Culture on Marketing Performance." IQTISHADIA 11, no. 1 (July 24, 2018): 129. http://dx.doi.org/10.21043/iqtishadia.v11i1.2847.

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ABSTRACT The purpose of this study is to determine the typology of corporate culture of Islamic banking. This study also aims to determine the influence of corporate culture of Islamic banking on marketing performance.This study proves that the corporate culture of Islamic banking that accommodates the Islamic teaching has influence on marketing performance.This study is a comparative study between Bank Muamalat and BNI Syariah. Mixed method is used in this study to analyze collected data. The primary data obtained through survey and interview with employees of the Islamic bank. While secondary data obtained from the annual report documentation, books and articles in scientific journals and other sources that relevant to the research. Keywords: Corporate Culture, Marketing Performance, Islamic Banking

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Pešić, Jelena. "Cultural Encounters in the Banking Sector of Serbia: The Case of Raiffeisenbank." Issues in Ethnology and Anthropology 6, no. 1 (February 14, 2011): 23–55. http://dx.doi.org/10.21301/eap.v6i1.1.

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This paper aims to examine the existence of cultural shock, differences and conflicts inside Raiffeisenbank, between personnel belonging to two national cultures (Austrian and Serbian), which could, conditionally, be regarded as representatives of ’’Western’’ and ’’Eastern’’ cultural models. The focus of the research was on elements of organizational culture, such as horizontal and vertical relationships, the type of leadership, the extent of formalization of procedures and work tasks, the types of motivations for different parties, but also on certain elements of work cultures (e.g., the respect of time limits, attitude toward extended working hours, etc.). Specific focus was placed on the role of cultural mediators, whose function was to mediate in the process of adaptation by the representatives of local national culture to novelties in the organizational culture imported from the outside, but also in the process of adaptation by foreigners to the local culture. The case study comprises a short history of Raiffeisenbank, analysis of written documents, and in depth interviews with individuals who could be regarded as "typical" in the examined cultural encounters.

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Miller, Seumas. "The Global Banking Sector." Business and Professional Ethics Journal 37, no. 1 (2018): 13–44. http://dx.doi.org/10.5840/bpej201712565.

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Corrupt, unethical and imprudent practices in the global banking sector have been identified as among the causes of the Global Financial Crisis (GFC). In this paper I (1) provide an analysis of institutional corruption that enables institutional corruption within the global banking sector to be (a) viewed in relation to economic injustice, and (b) demarcated from the unfortunate consequences of unavoidably risky market-based activity, poor judgment, ill-informed policy-making etc.; (2) argue for an understanding of and response to institutional corruption in the global banking sector that is holistic i.e., focuses on institutional purpose, industry structure and banking culture rather than simply structure or culture; and (3) argue for an account of moral responsibility for corruption and economic injustice in the global banking sector, and for combating it, in terms of meta-collective responsibility, a specific notion of collective moral responsibility that does not allow individual human actors to evade responsibility.

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Wishart, David, and Ann Wardrop. "What can the Banking Royal Commission achieve: Regulating for good corporate culture?" Alternative Law Journal 43, no. 2 (June 2018): 81–88. http://dx.doi.org/10.1177/1037969x18772153.

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This article identifies corporate culture as a key contributor to the sort of egregious corporate misconduct identified in the current Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industries. The authors outline existing strategies for regulating culture in the banking and finance industry and consider the likely outcomes of the Banking Royal Commission. Taking the proposed Banking Executive Accountability Regime as a case study, the authors argue that the industry’s privacy, autonomy and competition concerns, forcefully argued in policymaking circles, may well stymie any proposals that may be put forward, no matter how bad the conduct revealed turns out to be.

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Lyons, Richard K., Jennifer A. Chatman, and Caneel K. Joyce. "Innovation in Services: Corporate Culture and Investment Banking." California Management Review 50, no. 1 (October 2007): 174–91. http://dx.doi.org/10.2307/41166422.

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Cohn, Alain, Ernst Fehr, and Michel André Maréchal. "Business culture and dishonesty in the banking industry." Nature 516, no. 7529 (November 19, 2014): 86–89. http://dx.doi.org/10.1038/nature13977.

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Hooi, George. "The Effects of Culture on International Banking Disclosures." Asia-Pacific Journal of Accounting & Economics 14, no. 1 (April 2007): 7–25. http://dx.doi.org/10.1080/16081625.2007.9720785.

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Swanepoel, Ezelda, Ja’nel Esterhuysen, Gary van Vuuren, and Ronnie Lotriet. "Banking competition and misconduct: how dire economic conditions affect banking behavior." Banks and Bank Systems 11, no. 4 (December 9, 2016): 31–39. http://dx.doi.org/10.21511/bbs.11(4).2016.03.

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Increasingly, in the last decade, largely due to perceived greater shareholder pressures for more profitable performance, compensation maximization has taken center stage in some segments of the banking industry. Banks need to establish board governance committees with explicit responsibilities to monitor corporate ethics and culture. This paper aims to measure the correlation between dire economic conditions, competition, banking profitability, and misconduct. This is done by means of GDP comparisons to determine economic conditions, calculating z-scores to determine bank risk taking, and analysis of variance of return on assets, return on equity and z-scores, to determine profitability, and fines comparisons to determine misconduct. Analysis finds that dire economic conditions may lead to increased competition, increased competition may lead to increased risk taking, increased risk taking may have an impact on a bank’s financial performance, and decreased financial performance may lead to increase in misconduct. Keywords: banking competition, banking behavior, economic conditions. JEL Classification: C21, G01, G21, G32

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Yildirim, Seda, Ali Acaray, and Kenan Aydin. "Exploring the impact of marketing culture on job satisfaction." World Journal of Entrepreneurship, Management and Sustainable Development 13, no. 2 (May 8, 2017): 151–62. http://dx.doi.org/10.1108/wjemsd-01-2017-0001.

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Purpose The literature has shown that organizational culture influences job satisfaction in various industries such as tourism, banking and retail. As a result, investigating the impact of culture and organizational structure is a topic of growing interest. In this context, the purpose of this paper is to examine whether marketing culture has a positive effect on job satisfaction in banking firms. Design/methodology/approach This study employed a survey methodology. Surveys were conducted in Istanbul, Turkey, with service industry employees of private banks and insurance companies. To measure the marketing culture, Webster’s (1990) marketing culture model with 34 items was adopted. Six basic dimensions of “service quality, interpersonal relationships, selling task, organization, internal communication and innovativeness” were measured using the survey instrument. Job satisfaction was measured using the 20-item Minnesota Satisfaction Questionnaire on the following two dimensions: intrinsic satisfaction and extrinsic satisfaction. The data were analyzed with SmartPLS 2.0 and SPSS 21 programs. Findings It was found that marketing culture had a significant and positive effect on job satisfaction. In particular, the marketing culture factors had a greater effect on extrinsic satisfaction in banking firms. In this regard, service quality, organization, selling task and innovativeness had a positive effect on extrinsic satisfaction. Originality/value This study supports the argument that the concept of marketing culture is different from the market-oriented culture type. In addition, this study shows that marketing culture has a positive effect on job satisfaction in banking firms.

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Simms, John E., Hung Chan, and Jim Hsieh. "Common Sense As Corporate Culture." Journal of Business Case Studies (JBCS) 8, no. 2 (February 8, 2012): 165–68. http://dx.doi.org/10.19030/jbcs.v8i2.6802.

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A discussion of the problems associated with the implementation of FAS 157 and inherent risk for small- to-medium sized firms in the mortgage industry. Emphasis is placed on components of corporate culture and an example is provided using Network Funding, L.P., a Houston-based mortgage banking firm.

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Charag, Asif Hamid, Asif Iqbal Fazili, and Irfan Bashir. "Determinants of consumer’s readiness to adopt Islamic banking in Kashmir." Journal of Islamic Marketing 11, no. 5 (July 29, 2019): 1125–54. http://dx.doi.org/10.1108/jima-10-2018-0182.

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Purpose The purpose of this study is to examine the factors that influence the consumer intention to adopt Islamic banking. Design/methodology/approach The study extends the theory of reasoned action (TRA) by incorporating additional variables such as government support, perceived risk, perceived image, religiosity and culture. A research instrument adapted from previous studies is administered online on a sample of 310 respondents. The data collected are subjected to exploratory factor analysis followed by structural equation modeling using SPSS and analysis of a moment structures (22.0 Version). Findings The results of the study reveal that consumer intention to use Islamic banking is collectively determined by attitude, religiosity, culture, government support and perceived risk. It reflects that attitude and religiosity are the major predictors of a consumer’s intention followed by government support. Furthermore, results indicate that a consumer’s attitude toward Islamic banking is determined by social influence, government support, religiosity and perceived risk. Also, it is found that culture and perceived image have no significant effect on a consumer’s attitude toward adoption of Islamic banking. Further, the results indicate that attitude mediates the effect of religiosity, perceived risk, government support and culture on a consumer’s intention to use Islamic banking. Research limitations/implications The success of Islamic banking ultimately depends on consumer readiness and adoption of it. This study provides significant insights into various aspects of consumer attitude and intention toward Islamic banking adoption. The results provide vital inputs to policymakers and practitioners in offering and promoting Islamic banking. Also, the knowledge and understanding of key consumer specific factors can be used by banks in framing strategies for positioning and targeting Islamic banking products. The study is subjected to certain limitations such as – the study accounts only for limited factors and does not provide for factors such as pricing, behavioral control and Islamicity of the product. Second, this study is limited to the geographic area of Kashmir. Third, the study design is cross-sectional is nature. Originality/value Essentially, this study is a pioneering effort in applying an integrated TRA model to determine consumer intention to use Islamic banking in Kashmir. Furthermore, the current study examines the relationship between additional variables simultaneously within the framework of TRA. The study also explores the effect of religiosity and culture on consumer’s attitude and intention, which has remained largely unexplored in the context of Islamic banking.

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Qureshi, Muhammad Hussain, and Talat Hussain. "Challenges and issues of green banking in Islamic and traditional banks of Pakistan." Journal on Innovation and Sustainability RISUS 13, no. 3 (October 27, 2022): 4–24. http://dx.doi.org/10.23925/2179-3565.2022v13i3p4-24.

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This study investigates the current challenges and issues in adopting green banking activities in Pakistan’s banking sector, especially in Islamic banks, due to their close link with green and ethical banking. A total of 26 interviews have been conducted (19 green banking officers and seven heads of the Shariah department) via a semi-structured questionnaire. The study reveals eight factors in priority order, causing hindrance in implementing green banking in Pakistan. These are lack of awareness, knowledge and skills, the culture of adoption to change, lack of pressure, lack of incentives, lack of legal power, culture, and infrastructure. Among the four green banking areas, interviewees have identified environmental risk management as the most challenging area. Most banks have demanded revision in green banking guidelines with legal power and incentives. The study is the first literature that identifies the problems in priority orders with reasons and after-effects. This study supports Jeucken’s and Chapra’s green and Islamic banking models, respectively. The study will help formulate the policy for revising green banking guidelines and environmental laws in Pakistan. The study will further help in achieving Maqasid-e-Shariah in Islamic banks.

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Mortimer, Gary, Larry Neale, Syed Fazal E. Hasan, and Benjamin Dunphy. "Investigating the factors influencing the adoption of m-banking: a cross cultural study." International Journal of Bank Marketing 33, no. 4 (June 1, 2015): 545–70. http://dx.doi.org/10.1108/ijbm-07-2014-0100.

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Purpose – Little is known about the adoption of mobile banking technologies in emerging Asian economies. The purpose of this paper is to empirically examine the motivators that influence a consumer’s intentions to use mobile banking. Design/methodology/approach – A web-based survey was employed to collect data from 348 respondents, split across Thailand and Australia. Data were analysed by employing exploratory and confirmatory factor analyses, path and invariance analyses. Findings – The findings indicate that for Australian consumers, perceived ease of use, perceived usefulness (PU) and perceived risk (PR) were the primary determinants of mobile banking adoption. For Thai consumers, the main factors were PU, PR and social influence. National culture was found to impact key antecedents that lead to adoption of m-banking. Research limitations/implications – The actual variance explained by the study’s model was higher in Australia (59.3 per cent) than for Thailand (23.8 per cent), suggesting future research of m-banking adoption in emerging Asian cultures. Practical implications – The authors identify the important factors consumers consider when adopting m-banking. The findings of this research give banking organisations a foundational model that can be used to support m-banking implementation. Originality/value – The study is perhaps the first to examine and compare the intention to adopt m-banking across Thai and Australian consumers, and responds to calls for additional research that generalises m-banking and m-services acceptance across cultures. This study has proposed and validated additional constructs that are not present in the original SST Intention to Use model.

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Suharto, Eduardus, Ubud Salim, Sumiati, and Ainur Rofiq. "Model acceptance and use of e-banking with Javanese philosophical approach: An effort to create less-cash society." Banks and Bank Systems 16, no. 3 (August 13, 2021): 34–47. http://dx.doi.org/10.21511/bbs.16(3).2021.04.

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Indonesia is a developing country with many local cultures trying to continue increasing electronic transactions with e-Banking. UTAUT2 is the one of acceptance and use of the technology model. This study focuses on investigating the effect of Javanese cultural philosophy (local culture in Indonesia) on banking customer behavior in accepting and using banking transactions. This paper is supported by qualitative information, although it uses a quantitative approach. The Javanese cultural philosophy “Ojo Gumunan, Ojo Kagetan” was the main information before distributing the questionnaire as primary data. This model uses UTAUT2 and data analysis using PLS-SEM with SmartPLS. The main results reinforce the theory that the Javanese cultural philosophy “Ojo Gumunan, Ojo Kagetan” is a significant dominant factor in influencing behavior intention. The results of applying the UTAUT2 model show a variance of 86.4% for the endogenous variable behavioral intention and 72.4% for the endogenous variable use behavior to e-banking, which exceeds the value of the original model. Findings revealed that the variables of Javanese philosophy and promotion conditions have a significant effect on behavioral intentions. The facilitating condition variables, habit variables, and behavioral intentions variables on behavior using e-banking proved to affect significantly. This study aims to evaluate the model of acceptance and use of e-banking with a Javanese philosophical approach. The evaluation results show that Javanese philosophy is the main and dominant factor in the model. The contribution of this study can provide insights for practitioners and researchers that increasing non-cash banking transactions (less-cash society) through e-banking can use a local-cultural philosophical approach. AcknowledgmentsThe authors appreciate cultural experts’ contributions, including Magnis Suseno, Didik Nini Thowok, Sujiwo Tejo, and members of the FGD in providing information about Javanese culture. The authors are grateful to all parties who have given their feedback and support in completing this paper.

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Melnic, Georgeta. "Comparative studies of the organizational culture in the banking systems of the Republic of Moldova and Romania." Moldoscopie, no. 4(95) (May 2022): 95–107. http://dx.doi.org/10.52388/1812-2566.2021.4(95).09.

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The organizational culture is one of the fields with a relatively short story of management. Thus, the preoccupations of various authors in defining the organizational culture, in describing its role in an organization’s/bank’s success or loss, are moderately recent, the banks forming a major component of the financial system, which directly contributes to a dimensional, structural and qualitative configuration of the economic financing. The interest regarding the organizational culture in the banking system has increased exponentially because of changes in the system itself, but also in its environment, which require a deeper overall understanding and an increase in banks’competitiveness, to survive and develop considering the current market rules. The expansion of the concept of organizational culture in the banking system in both the Republic of Moldova and Romania was also, positively influenced by the increased role of human ressources in the development of organization/banks, thus, the author has decided that a comparative analysis, of the organizational culture in the two banking systems, is necessary.

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Sihombing, Margaret, and Setyo Riyanto. "ASPECTS OF PEOPLE AND CULTURE IN INDUSTRIAL TRANSFORMATION 4.0 IN BANKING INDUSTRY." SIMAK 20, no. 02 (November 29, 2022): 202–12. http://dx.doi.org/10.35129/simak.v20i02.366.

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The purpose of this study is to analyze aspects of people and culture in the transformation of industry 4.0 in the banking industry. This research method is qualitatively descriptive with engineering design this study uses a literature approach and literature review. The transformation of Industry 4.0 in the banking industry is carried out on the Aspects of People and Culture as one of the main things. The people and culture aspects are important aspects and have the biggest point of 30% of the 5 pilar in INDI 4.0, which is an indication of the readiness of the industry to transform towards Industry 4.0. As for 3 the areas that are the focus of the Aspects of People and Culture are the Work Culture of Employees, Openness to Change, and the Development of Self Competence. With digital transformation, mindset owned by HR it can compete in the digital age and this will support banking to survive and develop into a company that excels in Industry 4.0.

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Houjeir, Roudaina, and Ross Brennan. "The influence of culture on trust in B2B banking relationships." International Journal of Bank Marketing 35, no. 3 (May 15, 2017): 495–515. http://dx.doi.org/10.1108/ijbm-05-2016-0075.

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Purpose The purpose of this paper is to explore the significance of culture generally, and Arab culture in particular, for the development of trust in business-to-business (B2B) banking relationships. Design/methodology/approach Qualitative fieldwork was employed, gathering in-depth interview data from bankers and their business clients in the United Arab Emirates (UAE). In total, 80 relationships between bankers and business clients were investigated. Findings The development of trusting relationships between bankers and clients is affected by the cultural origins of the relationship partners. Strongly held religious beliefs, and loyalty to family, tribe and nation, lead to strong affect-based trust between bankers and clients from Arab culture. Cognitive-based trust is more characteristic of UAE banker/client relationships that involve partners from outside the Arab world. Research limitations/implications The study was conducted in the UAE. Additional tests in other Arab countries would be valuable. The qualitative nature of the study means that statistical generalizations cannot be drawn. Practical implications The cultural origins of banking relationship managers are of considerable importance when seeking to develop relationships of trust with business banking clients in the Arab world. Originality/value This substantial, qualitative study of banker relationships with business clients throws considerable light on the importance of culture as an antecedent to trust in B2B banking relationships.

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Marie Madeleine, Tatfeng, Ekeins Tokere Margaret, Tarela Osasogie Anyadike, and Ntawara Humble Gregory. "Job Satisfaction and Service Culture in the Banking Sector in Rivers State, Nigeria." IIARD INTERNATIONAL JOURNAL OF ECONOMICS AND BUSINESS MANAGEMENT 8, no. 2 (July 2, 2022): 61–76. http://dx.doi.org/10.56201/ijebm.v8.no2.2022.pg61.76.

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The study examined the relationship between job satisfaction and service culture in the banking sector in Rivers State, Nigeria. The survey was based on nineteen commercial banks with a sample size of 304 employees. Objective of the study was to investigate the link between job satisfaction and service culture in the banking sector in Rivers State. Questionnaires formed the instrument for data collection. Research hypotheses were analysed with Pearson Product Moment Correlation Coefficient tool on the strength and direction of the relationship between the variables. Outcome showed a significant correlation between job satisfaction and service culture. Thus, it was concluded that job satisfaction is essential to promote employees’ commitment to exhibit service culture towards achieving quality service.It was also recommended that the management of the banking sector should effectively implement and promote schemes to encourage job satisfaction among employees to develop service culture, employees’ engagement as a commitment and to achieve quality service to have a viable edge over competitors.In addition, more consideration should be given to employee job satisfaction which is known to effect service culture.

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Kurmanbaev, K., and N. Stambakiev. "The history of formation banking system in Islamic culture." Eurasian Journal of Religious studies 19, no. 3 (2019): 12–21. http://dx.doi.org/10.26577/ejrs-2019-3-r2.

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Gautam, Prakash Kumar. "Training Culture and Employees Performance in Nepali Banking Industry." International Research Journal of Management Science 3 (December 1, 2018): 64–80. http://dx.doi.org/10.3126/irjms.v3i0.28036.

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Training culture is the aggregate of meaning, values, practices, attitude and behavior as to invest in training and development so that organizational knowledge and skills could be enhanced. Advanced knowledge, capabilities and skills are proved to be source of competitive advantage of the organization as these assets hold dominant role in customer’s satisfaction and retention. Organizations have two choices as to acquire competent employees from the industry or to build their competencies. The second choice becomes more appropriate from organizational image, employee satisfaction and retention along with the improved performance. Organizations, thus, need to establish a training culture for sustainable growth of organization. It could be the only way to reduce the cost of hiring competent employees and reducing the cost of losing competent employees. Performance of the employees can be sustained with training. This study aims to examine whether Nepali banking sector has established training culture? If yes, whether training has significant influence in performance? This study follows descriptive and correlational research design. Structured questionnaire with 5-point Likert scale is used to collect the information. Mean, standard deviation, correlation and independent sample t-test are used to analyze the data. Result revealed that Nepali banks have established the training culture. Training environment, training methods, training-reward linkage are the major factors of training culture affecting training satisfaction and employee performance. Employees are satisfied through the skills acquired from training. Gender and the bank types have mediating role in training satisfaction and employee performance.

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Samuel, Richard. "Tools for changing banking culture: FCA are you listening?" Capital Markets Law Journal 11, no. 2 (February 9, 2016): 129–44. http://dx.doi.org/10.1093/cmlj/kmw001.

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Ryder, Oliver A., and Manabu Onuma. "Viable Cell Culture Banking for Biodiversity Characterization and Conservation." Annual Review of Animal Biosciences 6, no. 1 (February 15, 2018): 83–98. http://dx.doi.org/10.1146/annurev-animal-030117-014556.

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Belias, Dimitrios, Athanasios Koustelios, George Vairaktarakis, and Labros Sdrolias. "Organizational Culture and Job Satisfaction of Greek Banking Institutions." Procedia - Social and Behavioral Sciences 175 (February 2015): 314–23. http://dx.doi.org/10.1016/j.sbspro.2015.01.1206.

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Dempsey, James. "Banking Culture and Moral Responsibility for the Financial Crisis." Midwest Studies In Philosophy 42, no. 1 (July 27, 2018): 73–94. http://dx.doi.org/10.1111/misp.12084.

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Zheng, Changjun, and Badar Nadeem Ashraf. "National culture and dividend policy: International evidence from banking." Journal of Behavioral and Experimental Finance 3 (September 2014): 22–40. http://dx.doi.org/10.1016/j.jbef.2014.07.002.

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Tam, Carlos, and Tiago Oliveira. "Does culture influence m-banking use and individual performance?" Information & Management 56, no. 3 (April 2019): 356–63. http://dx.doi.org/10.1016/j.im.2018.07.009.

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Marpaung, Daulat. "WORK CULTURE, COMPENSATION, THE INFLUENCE ON EMPLOYEE PERFORMANCE, BTN BANK, SURABAYA BRANCH." DiE: Jurnal Ilmu Ekonomi dan Manajemen 12, no. 1 (April 23, 2021): 11–17. http://dx.doi.org/10.30996/die.v12i1.5107.

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Competition in the banking industry is very high at this time, it is necessary to have highemployee performance to be able to compete. This study aims to determine the impact ofSIIPS work culture and compensation on the performance of employees of Bank BTNSurabaya Branch. This research uses a quantitative approach with survey research methods.The research instrument consisted of work culture, compensation and performancequestionnaires. The results showed that: 1). SIIPS work culture has a positive direct effecton performance, 2). Compensation has a positive direct effect on performance 3). SIIPSwork culture and compensation simultaneously have a positive direct effect on performance.Keywords: banking industry, SIIPS work culture, compensation, and performance

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Opoku, Erica O., Chang Hongqin, and Simon A. Aram. "The Influence of Organizational Culture on Employee Performance in the Banking Sector: Evidence from GCB Bank, Ghana." European Journal of Business and Management Research 7, no. 2 (March 28, 2022): 168–75. http://dx.doi.org/10.24018/ejbmr.2022.7.2.1345.

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Today's banking and business environment is extensively dynamic. However, an efficient organizational culture and its specific roles regarding performance combine different culture systems, resulting in high productivity and satisfaction, thereby increasing the organization's profitability. This study assesses the interactive effects of organizational culture and its magnitude of influence on the performance of employees in GCB bank Ghana. The study further evaluates how the relationship between organizational culture and employee performance is affected when job satisfaction (moderating variable) is considered. A descriptive cross-sectional survey was conducted for 339 employees of GCB Bank in all Greater Accra Region branches in Ghana. Multiple linear regression analysis indicated that organizational culture contributes to a substantial rise in employee performance, with entrepreneurial culture implementation causing a higher increase in employee performance as compared to consensual and bureaucratic culture. The introduction of a moderating variable (job satisfaction) further suggested that its presence increases employee performance in a well-structured cultured environment. In organizations, one culture may be more effective than the other; hence, employees' performance could heighten or weaken from their satisfaction or dissatisfaction with a particular culture.

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Maurer, Kai-Oliver. "Honesty in Regional Cooperative Banks." Credit and Capital Markets – Kredit und Kapital: Volume 52, Issue 3 52, no. 3 (July 1, 2019): 423–44. http://dx.doi.org/10.3790/ccm.52.3.423.

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Abstract Corporate scandals are not a phenomenon that is unique to the banking industry. However, the examples of misconduct of individual bank employees or even of entire banks that popped up in recent years have promoted the interest in business culture and business ethics in the banking industry. Honesty is one important cultural and ethical dimension. Based on their results of a survey in a large, international bank Cohn et al. (2014a), for example, conclude that the banking industry’s business culture favours dishonest behaviour of employees. The present paper applies the design of Cohn et al. (2014a) to a small sample of regional cooperative banks in Germany in order to verify their outcome. The results of Cohn et al. (2014a) cannot be confirmed. There is no evidence of more dishonesty among employees of the banks in the sample relative to a control group. Business culture in the banking industry differs between banks or group of banks, a fact that needs to be considered e.g. by legislators. JEL Classification: C12, M14, G21, G41

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Famiyeh, Samuel, Disraeli Asante-Darko, and Amoako Kwarteng. "Service quality, customer satisfaction, and loyalty in the banking sector." International Journal of Quality & Reliability Management 35, no. 8 (September 3, 2018): 1546–67. http://dx.doi.org/10.1108/ijqrm-01-2017-0008.

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Purpose The purpose of this paper is to understand the moderating role of organizational culture in the relationship between service quality, customer satisfaction and loyalty in the banking sector using data from the Ghanaian banking sector. The idea is to understand the relative importance of the various service dimensions to customers patronizing banking services in Ghana and to ascertain what drives customer satisfaction and whether this satisfaction has implication on their loyalty. Design/methodology/approach The study used a survey and relied on partial least squares structural equation modeling to study the relationship between service quality and its impact on customer satisfaction and customer loyalty. Findings The result indicates that the reliability, ambiance and social factors all have a significant positive relationship with the satisfaction of customers doing business with these banks. However, assurance and responsiveness of the employees seem to have no significant relationship with the satisfaction of customers. It is also important to indicate that organizational culture seems to strengthen the positive relationship between the service quality dimensions and customer satisfaction. The results further indicate that customer satisfaction has a direct positive relationship with customer loyalty. Research limitations/implications Reliability, ambiance and social factors remain the three most important drivers of customer satisfaction in the banking sector in Ghana. It is, therefore, important for bankers to consistently undergo training and education in order to deliver more reliable services to customers. Managers should also make efforts to groom employees, provide attractive promotion materials, provide directions to the banks, make sure the banking halls are neat for customers while waiting and the provision of enough parking spaces for customers. One limitation of this work is that the data focused on only the Ghanaian banking environment. Practical implications The research shows the importance of the service quality constructs such as reliability, ambiance and the social factors on customer satisfaction and loyalty in the banking sector. The organizational culture seems to strengthen the positive relationship between empathy, reliability, tangibles and customer satisfaction. It is therefore important for banks to continue to build cultures that will commit employees to their work, so that they feel the sense of ownership of quality in order to contribute meaningfully. Originality/value The work illustrates and provides some insights and builds on the literature in the area of service quality, customer satisfaction and loyalty from a developing country’s environment using the stimulus-organism-response model. In addition, this work further highlights the importance of the moderating role of organizational culture in the relationship between the service quality dimensions and customer satisfaction.

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Muhammad Awalul Akhyar and Aji Damanuri. "Strategi Pemasaran Holistik Bank Syariah dalam Meningkatkan Kualitas Layanan E-Banking." Journal of Economics, Law, and Humanities 1, no. 1 (April 29, 2022): 79–93. http://dx.doi.org/10.21154/jelhum.v1i1.531.

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The development of technology has radically changed the banking transaction system, which altered the banking culture. The public has responded positively to e-banking services as a safe, reliable, and efficient payment system solution. Banking institutions such as Islamic banks need to have a holistic and standardized marketing strategy to be implemented in e-banking service products so that Islamic banks can survive in the current era of technological development. This research relates to the holistic marketing strategy of Islamic banks in improving the quality of e-banking services. This study aims to describe and analyze the strategy, tactics, and values that Bank Syariah Mandiri Ponorogo Branch Office uses to improve the quality of e-banking services to realize quality e-banking marketing and services.

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Korobov, Yury. "Banking competition and its development in Russia." SHS Web of Conferences 61 (2019): 01009. http://dx.doi.org/10.1051/shsconf/20196101009.

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The article discusses theoretical issues of banking competition as well as its ifluences on the development of banking system (transformation of the essence of a bank; change of the target setting in banking; transfer of emphasis from operations to services; universalization of banking; transition from individual services to integrated banking products; change of priority from price to non-price methods of competition; transition from extensive to intensive type of network development; increasing the role of near-banks and nonbank banks). Factors influencing banking competition in Russia are shown: both restraining (reduction in the number of banks; concentration of assets at the largest banks; uneven territorial distribution of banks; local character of banking markets) and strengthening (financial globalization; digitalization of economy; forming of new banking culture).

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Asiedu, Elvis. "Supportive Organisational Culture and Employee Job Satisfaction: A Critical Source of Competitive Advantage. A Case Study in a Selected Banking Company in Oxford City-UK." International Journal of Social Sciences and Management 2, no. 3 (July 25, 2015): 290–300. http://dx.doi.org/10.3126/ijssm.v2i3.12551.

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Banking jobs are becoming more and more lucrative and many people are joining the industry. Although numerous scholars have written more about the topic, many have failed to research into the banking industry on how organisational culture and employee job satisfaction can be used as a source of competitive advantage. This study investigates on how the impact of organisational culture on employee job satisfaction can be a source of competitive advantage. Using a case study method, the paper derives quantitative data from the employees of a selected banking company in Oxford-city, a city the, United Kingdom. The selected banking company has four (4) branches in Oxford with 100 workers working in all the four branches. A review of literature in two-fold: (i). Understanding supportive organisational culture and employee job satisfaction, and (ii). The impacts of organisational culture on the employee job satisfaction as a source of competitive advantage are conducted. This is followed by a summary of methodology and data analysis, ethical consideration and conceptual framework. Empirical analysis was conducted to determine the effects of organisational culture on employee job satisfaction as a source of competitive advantage. The empirical findings show that cultural traits of communication, motivation, growth opportunities and supervising support in organisations tend to make employees shift mind-set and help the firm in its competitive advantage. However, the discussion found out that employees within the company were not motivated enough to perform better due to lack of rewarding culture, growth opportunities (training) culture, communication and supervisory supportive culture.Int. J. Soc. Sci. Manage. Vol-2, issue-3: 290-300 DOI: http://dx.doi.org/10.3126/ijssm.v2i3.12551

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K. Govender, Krishna, and CT Maralack. "Institutional culture and staff performance: A case study of the banking industry in South Africa." Banks and Bank Systems 17, no. 2 (May 4, 2022): 47–56. http://dx.doi.org/10.21511/bbs.17(2).2022.05.

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Although research in the past focused on the direct association between organizational culture and staff performance, the effect of any mediating variable was not fully investigated. Thus, this study aimed to examine the effect of innovation and communication as mediating variables in the association between institutional culture and staff performance. A quantitative methodology was used to collect data through a survey using an on-line Likert-scale questionnaire. Simple random sampling was used to select 19 employees from two commercial banks in South Africa, which included senior executives, managers, supervisors, administrative staff and cashiers. Since these banks were very similar in size, 10 respondents were selected from Bank A and 9 from Bank B according to the above selection criteria. Both descriptive and inferential statistical analyses were conducted to address the aim of the study.The findings confirmed that communication and innovation facilitated the relationship between institutional culture and employee performance, which was mediated by innovation and communication. Thus, the leadership of the banks should strategically and effectively employ communication tools to ensure that the institution remains innovative. Furthermore, an innovative culture should be nurtured, which encourages and invites participation by staff.

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Baubet, Valerie, David Beale, Santi Mariarita, Angela Viaene, Peter Madsen, Fadi Jacob, Guo-li Ming, et al. "MODL-28. Patient-derived, three-dimensional organoid platform for pediatric brain tumor modeling." Neuro-Oncology 24, Supplement_1 (June 1, 2022): i175. http://dx.doi.org/10.1093/neuonc/noac079.651.

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Abstract Brain tumors have become the leading cause of cancer-related death in children. An important hurdle to scientific and clinical progress in the field has been the limited availability of preclinical tumor models. Historically, few pediatric brain tumor cell lines have been established and these often poorly recapitulate the phenotypes of the original tumors. In recent years, the Children’s Brain Tumor Network (CBTN) has accelerated the development of patient-derived cell lines and xenografts, offering these resources to the community through open-source access. While these models are extremely valuable, their development process can be lengthy and result in clonally selected lines which presents a challenge for studying complex tumor biology. To address the need for three-dimensional tissue culture, our group in conjunction with CBTN, utilized organoid culture from fresh tissue specimens obtained directly from surgical resection of various pediatric brain tumor histologies. This resulted in the development and banking of over 30 organoid models, which included ependymoma, high-grade glioma, medulloblastoma, atypical teratoid-rhabdoid tumor, diffuse midline glioma, and low-grade glioma diagnoses. Tissue was processed within an hour post extraction and cultured with universal media composition for each diagnosis. Organoid growth was observed within 2-3 weeks of initiation and continued for up to three months before banking. Banked organoids established growth upon return to culture. Phenotypic analysis revealed organoid cell composition that represented clinical histology. Importantly, organoids returned to culture post-banking demonstrated similar cell composition to those in the original culture, indicating their utility for subsequent preclinical testing. Here we provide a simple and efficient workflow for the generation and characterization of three-dimensional tumor organoids generated from fresh surgical pediatric brain tumor tissue. The platform has the potential to accelerate investigations into tumor biology and empower a diverse array of translational studies for the pediatric brain tumor field.

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Tawfig, Nadra F., and Suzilawati Kamarudin. "Influence of Organizational Culture, Sustainable Competitive Advantages, and Employees’ Commitment on Strategic Human Resources Management in the Banking Sector of Saudi Arabia." Business Management and Strategy 13, no. 1 (January 5, 2022): 13. http://dx.doi.org/10.5296/bms.v13i1.19359.

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The rising trend of “strategic human resource management practices” is significantly leading the way to enhance the performance and competitive advantages of the banking sector. Thus, the banking sector in developing countries still using traditional HRM practices to sustain the competitive advantages and to achieve the business goals. The current study investigates the influence of organizational culture, employees’ commitment, and sustainable competitive advantages on the strategic human resource management practices in the banking sector of Saudi Arabia. We applied a resource-based view to achieve the research objectives. “Structural equation modelling-partial least square” (SEM-PLS) technique were applied to investigate the relationship among constructs under study. A cross-sectional method was applied to collect data from 181 employees working in different banks in Saudi Arabia. We found organizational culture significantly influence employees’ commitment and sustainable competitive advantages. Hence, employees’ commitment does not influence strategic human resource management practices; merely, sustaining competitive advantages significantly influence strategic human resource management practices. Additionally, employees’ commitment not mediates the relationship between organizational culture and strategic human resource practices. Thereby, sustainable competitive advantages mediate the relationship between organizational culture and strategic human resource management practices. Finally, the present study will help the banking sector to unearth the best implication of strategic human resource management practices as they can sustain the competitive advantages and achieve the business goals.

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Kanagaretnam, Kiridaran, Chee Yeow Lim, and Gerald J. Lobo. "Influence of National Culture on Accounting Conservatism and Risk-Taking in the Banking Industry." Accounting Review 89, no. 3 (December 1, 2013): 1115–49. http://dx.doi.org/10.2308/accr-50682.

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ABSTRACT Using an international sample of banks and country-level indices for individualism and uncertainty avoidance as proxies for national culture, we study how differences in culture across countries affect accounting conservatism and bank risk-taking. Consistent with expectations, our cross-country analysis indicates that individualism is negatively (positively) related to conservatism (risk-taking) and uncertainty avoidance is positively (negatively) related to conservatism (risk-taking). We also find that cultures that encourage higher risk-taking experienced more bank failures and bank troubles during the recent financial crisis. Data Availability: Data are available from the sources identified in the text.

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Ayu Yunanda, Rochania, Mohammad Ali Tareq, Akbariah Binti Mahdzir, and Faried Kurnia Rahman. "NATIONAL CULTURE AND TRANSPARENCY: EVIDENCE FROM ISLAMIC BANKS." Journal on Innovation and Sustainability. RISUS ISSN 2179-3565 10, no. 1 (March 12, 2019): 101–9. http://dx.doi.org/10.24212/2179-3565.2019v10i1p101-109.

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The purpose of this paper is to investigate the effects of predominant cultural values on banking disclosure. On one hand, Islamic banks have practiced Islamic principles which are universal for all countries. Islamic banks are expected to provide transparent information especially in terms of social and Shariah(Islamic) compliant information as Islamic banks claim themselves to have social objectives as the prime consideration. Islamic banks also have Shariah supervisory body to ensure that the banking activities and business operations are in line with Islamic requirements. On the other hand, Hofstede‘s cultural dimensions and Gray‘s hypotheses have rendered remarkable contributions in financial and accounting practices among different nations. Examining 45 Islamic banks in 11 Moslem majority countries, this paper focuses on four particular cultural dimensions namely individualism/collectivism, masculinity/femininity, uncertainty avoidance, and power distance and whether these dimensions have an impact on transparency. This study found that two out of four national cultures still have significant effect on the transparency level in Moslem majority countries.

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Rehman, Saeeda, Muhammad Zahid, Haseeb Ur Rahman, and Muhammad Nauman Habib. "A Partial Least Squares Approach to the Leadership Styles, Organizational Culture, and Employees' Productivity." International Journal of Asian Business and Information Management 10, no. 1 (January 2019): 55–64. http://dx.doi.org/10.4018/ijabim.2019010104.

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This study aimed to investigate the relationship between various leadership styles and employees' productivity in the banking industry of Pakistan. The study employed partial least squares (PLS) to a set of data collected through questionnaire from the employees of banks operating in Peshawar, Khyber-Pakhtunkhwa (KP), Pakistan. The findings revealed a significant positive association between transformational leadership and employees' productivity. The authoritarian leadership was found insignificantly negative while a transactional leadership style accounted for an insignificant positive association with employees' productivity. Also, the findings confirmed that organizational culture has a significantly positive role in enhancing employees' productivity in the banking industry of Pakistan. The findings are useful for managers, regulators, policymakers, and employees of the banking industry in Pakistan. Also, the findings enrich the previous limited and incongruent literature in the area.

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Kosim, Zunarni, Nor Hayati Ahmad, and Tan Sek Choo. "Determinants of Sales Force Performance in Banking Sector: A Case of Malaysia." Information Management and Business Review 8, no. 4 (September 23, 2016): 13–23. http://dx.doi.org/10.22610/imbr.v8i4.1389.

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Globalisation, deregulation, technology, competition and new customersâ€™ needs influence the banks to adopt marketing approach in promoting their product and services to generate income. In this aspect, personal selling which focuses on selling skills of banking employees becomes a very important banking function. This study intends to investigate the relationship between the determinants namely teamwork, learning, leadership, communication and, high performance culture and Key Performance Indicators (KPI). Inspite of the importance of KPI in measuring performance of salesforce, there is a lack of published empirical findings to explain the influence of these predictors on KPI achievement in banking sector.This study reported that the model explains 0.21 percent of the variance in KPI achievement. In which teamwork and high performance culture are found to be positive and significantly related. This new finding appears to imply that bank should cultivate and promote teamwork and high performance culture to ensure KPI highly achievable and enhance banks profitability.

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Quintin, Aurelie, Nathalie Hirt-Burri, Corinne Scaletta, Constantin Schizas, Dominique P. Pioletti, and Lee Ann Applegate. "Consistency and Safety of Cell Banks for Research and Clinical Use: Preliminary Analysis of Fetal Skin Banks." Cell Transplantation 16, no. 7 (August 2007): 675–84. http://dx.doi.org/10.3727/000000007783465127.

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Current restrictions for human cell-based therapies have been related to technological limitations with regards to cellular proliferation capacity, maintenance of differentiated phenotype for primary human cell culture, and transmission of communicable diseases. We have seen that cultured primary fetal cells from one organ donation could possibly meet the exigent and stringent technical aspects for development of therapeutic products. We could develop a master cell bank (MCB) of 50 homogenous ampoules of 4–5 million cells each from one fetal organ donation (skin) in short periods of time compared to other primary cell types. Safety tests were performed at all stages of the cell banking. MCB ampoules could create a working cell bank to be used for clinical or research use. Monolayer culture of fetal skin cells had a life span of 12–17 passages, and independent cultures obtained from the same organ donation were consistent for protein concentration (with 1.4-fold maximal difference between cultures) as well as gene expression of MMP-14, MMP-3, TIMP-3, and VEGF (1.4-, 1.9-, 2.1-, and 1.4-fold maximal difference between cultures, respectively). Cell cultures derived from four independent fetal skin donations were consistent for cell growth, protein concentration, and gene expression of MDK, PTN, TGF-β1, and OPG. As it is the intention that banked primary fetal cells can profit from the potential treatment of hundreds of thousands of patients with only one organ donation, it is imperative to show consistency, tracability, and safety of the process, including donor tissue selection, cell banking, cell testing, and growth of cells in upscaling for the preparation of cell transplantation.

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Kasiewicz, Stanisław, and Lech Kurkliński. "Risk Culture in the Polish Banking Sector vs. Global Tendencies." Annales Universitatis Mariae Curie-Skłodowska, sectio H, Oeconomia 52, no. 3 (December 18, 2018): 39–50. http://dx.doi.org/10.17951/h.2018.52.3.39-50.

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Journal articles on the topic 'Culture in banking'

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