Dissertations / Theses: 'Cultural sensemaking'

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Kay, Susan. "Organising, sensemaking, devising : understanding what cultural managers do in micro-scale theatre organisations." Thesis, University of Exeter, 2014. http://hdl.handle.net/10871/15971.

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The purpose of this enquiry is to challenge and add a further dimension to cultural management, through an empirical exploration of what cultural managers do in a particular domain (theatre) and scale of organisation (micro-) within the (subsidised) cultural sector, in South West England. Working from a sensemaking perspective (Weick, 1979, 1995a, 2009), it focuses attention on what these practitioners do, rather than what they could, should or do not do. It draws on literature from cultural management, theatre and performance studies and organisation and management studies to help address the following questions: • What do cultural managers do in micro-scale theatre organisations (in South West England)? • Why do they do what they do? • How do they do what they do? • In what ways might an analysis of what they do inform talk in and about cultural management? • To what other theoretical conversations might such an analysis contribute? The subjects are three cultural managers running micro-scale contemporary theatre organisations in Bristol, Plymouth and Redruth. The study adopts a qualitative, ethnographic, multi-case study approach, with data collected through non-participant observation, informal interviews and documentary sources. Analysis is inductive, deductive and abductive. The thesis concludes with a conceptual and epistemological re-framing of cultural management as cultural managing, suggesting that what the cultural managers studied do is not only vocationally dedicated to the purpose, values and work of their organisation, but is also isomorphically inflected by them in the doing. Furthermore, it offers (a) an adjusted perspective on “high reliability organising” (Weick & Sutcliffe, 2007) orientated more towards making the best than mitigating the worst; (b) a focus on organising in theatre to colleagues pursuing the relationship between management and the arts; and (c) a challenge to traditional notions of divide between theatre managing and theatre making, particularly at the micro-scale. This is an interdisciplinary study with cross-disciplinary implications.

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Anderson, Daniel S. "Enhancing Culturally Responsive Practice in a District: Central Office Administrators' Sensemaking and Sensegiving of Cultural Responsiveness." Thesis, Boston College, 2020. http://hdl.handle.net/2345/bc-ir:108820.

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Thesis advisor: Martin Scanlan
Culturally responsive practice (CRP) by educators is an essential tool to serve increasingly diverse public-school populations. This study examines the sensemaking and sensegiving that district central office administrators undertake regarding what it means for educators to be culturally responsive practitioners. This dissertation used a case study of a mid-sized urban district which has not yet undertaken systematic effort on CRP to explore three research questions: (1) How do district administrators understand what it means for educators to be culturally responsive practitioners? (2) How do district administrators seek to influence the cultural responsiveness of educators? (3) What does evidence suggest about the efficacy of these efforts to influence the cultural responsiveness of educators? Data included interviews with seven district administrators and nineteen teachers, a survey of 33 educators in the district, and a review of internal district documents. Findings included that administrators had limited understanding of CRP, though they believe it to be important. They connected CRP to methodologies and practices in which they were more fluent. Sensegiving by district administrators was more effective at conveying the importance of CRP than its meaning or how to implement it. Absent a shared definition of CRP, but with heavy signaling of its importance, educators developed varying conceptions through their sensemaking. This case study suggests several implications for research, policy, and practice, including for the study of sensemaking in multi-layered organizations grappling with multiple changes and for implementation by school districts of CRP, as well as barriers to such implementation
Thesis (EdD) — Boston College, 2020
Submitted to: Boston College. Lynch School of Education
Discipline: Educational Leadership and Higher Education

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Greenwood, James Jason. "Enhancing Culturally Responsive Practice in a District: How Teachers Make Sense of Their Cultural Proficiency." Thesis, Boston College, 2020. http://hdl.handle.net/2345/bc-ir:108809.

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Thesis advisor: Martin Scanlan
While the U.S. student body is increasingly racially, ethnically, culturally, and linguistically diverse, the teaching population itself, however, does not mirror this same diversity. As such, there is an urgent need for teachers who can adequately meet the needs of an increasingly diverse student population (Sleeter, 2001). Some teachers are undeniably more successful at the task of educating diverse student populations than others. How then - are these teachers in particular - successfully able to effectively teach students across various lines of difference? The purpose of this qualitative individual study is to explore teachers’ views on how they have developed their cultural proficiency. How do teachers who have been identified by school leaders as particularly effective at teaching diverse student populations develop their culturally responsive practice, and more pointedly - their capacity to effectively teach students from historically marginalized groups (i.e. students from racially minoritized groups or socio-economically disadvantaged groups)? Utilizing a sense-making framework, and gathering information using methods including semi-structured interviews, teacher questionnaires, and reflective journaling, this study uncovers emergent themes and trends in how individual teachers within a diverse Massachusetts school district make sense of the process by which they developed their culturally responsive teaching capacities and practice. If educational leaders form a better understanding of how teachers effectively develop their cultural competencies, then principals and district leaders will be able to use this information to more effectively design professional development programs that sustain teachers’ cultural proficiency and better equip them to successfully serve the increasingly diverse student population
Thesis (EdD) — Boston College, 2020
Submitted to: Boston College. Lynch School of Education
Discipline: Educational Leadership and Higher Education

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Hedman, Rachel R. "Year of the Adopted Family: Selected Folktales for the Seasons of Adoptee Personal and Cultural Identity." Digital Commons @ East Tennessee State University, 2014. https://dc.etsu.edu/etd/2313.

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In a study of the application of storytelling to adoptive family bonding, sensemaking, and cultural adjustment, I selected 12 world folktales for adoptive families to use as oral storytelling activities. I designed and facilitated a workshop for 7 adoptive families focusing on how to select, to learn, and to tell stories as well as how to play story-based games with their children. Each adult told 1 of the 12 folktales, played 1 or 2 of 37 games (12 traditional games, 25 storybased games), and shared reactions and interactions of family members. Using the term “story talk” to describe conversational byplay following the storytelling experiences, family members’ responses to interview questions were coded to interpret levels of sensemaking, attachment, and cultural adjustment through the storytelling process. The parents also described the levels at which their chosen folktale helped adoptees to understand cultural and personal identity within the modern-day adoption process.

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Qazi, Kamal. "Practitioners' perspective on competitiveness : a Bourdieusian approach." Thesis, University of Manchester, 2015. https://www.research.manchester.ac.uk/portal/en/theses/practitioners-perspective-on-competitiveness-a-bourdieusian-approach(fef24b5a-f020-41de-96a5-1f7513baa3da).html.

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UK policy-makers, politicians and practitioners over the past few years have based the narrative of competitiveness around the idea of 'rebalancing the economy'. This entails viewing competitiveness as a rational process (through the Porterian lens) and identifies strategies from a top-down perspective. However, there is generally a lack of understanding of how competitiveness is practiced from the bottom-up. Therefore, this study adopts a practice-based perspective to investigate competitiveness from a practitioner's perspective. In this thesis, Bourdieu's habitus and reflexivity is used along with Maclean, Harvey and Chia's notion of life history storytelling through the lens of sensemaking and legitimacy. The thesis employs a constructivist perspective to collect and analyse qualitative evidence from 41 practitioners during the two phases of data collection. The data was analysed using thematic analysis, codes generated and inferences made. In the pilot-study (Delphi-study and semi-structured interviews), senior strategists (20) practicing in local enterprise partnerships (LEP's), universities, regional development agencies, manufacturing associations and various manufacturing firms confirmed the initial assumption that policy is prescriptive and rationalistic. The second phase consisted of semi-structured interviews (21) with senior, middle and lower level practitioners belonging to various types of manufacturing firms and allied services. The main contributions of the thesis are that (1) reflexive practitioner's past experiences shaped existing practices and perceptions of competitiveness and (2) three distinct thresholds of competitiveness inform the position of the practitioner and their desire to be competitive. This has implications for policy and practice.

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Richter, Sandra, and Stefanie Lehmann. "A Cultural Approach to Crisis Management : Comparison between Sweden and Germany." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-30208.

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Problem: Triggered by the present emission scandal of Volkswagen, we came across the fact that corporate crises constitute a revenant topic in the business world. They often entail significant consequences for the affected companies such as reputation damages, financial losses and loss of trust from stakeholders. Also the people working at these companies experience exceptional situations, managers as well as employees on all levels. Corporate crises can be influenced by many factors, for instance through internal triggers like power distance, transparency and communication. These factors can influence the development of a corporate crisis in a positive as well as in a negative manner. Purpose: With the underlying study our goal was to find fostering and hindering factors for corporate crises that are connected to internal processes within multinational companies. Initially we sought to understand which impact organizational structures have on the crisis management in a company. Later in our study, the impact of corporate culture as well as cultural origin emerged and caught our interest. That resulted in a shift of our focus towards the impact of a company’s cultural origin on corporate crisis management. Method: For the underlying master thesis, we conducted 17 semi-structured interviews with 13 companies and investigated the real-life case of Volkswagen through secondary data. Based on that we created 14 case studies. Through a highly explorative iterative process, we further analyzed our collected data going back and forth between our empirical data and emerging theory. Main Findings: Our empirical data suggested that corporate crises can be triggered internally, initiated for example by strict governance, hierarchy and insufficient transparency. Moreover, organizational structures are strongly influenced by the corporate culture of a company. Corporate culture, furthermore, seems to be strongly influenced by the cultural origin of a company, regarding decision-making procedures, responsibilities and communication. Finally, in the perception of our respondents within our empirical study there is a link between the cultural origin of a company and its crisis management. Contribution: Although crisis management constitutes an exhaustive researched topic, we were able to contribute to the area of crisis management with an empirical indicator of the cultural origin of a company constituting an impacting factor for corporate crisis management. This coherence has not been acknowledged by crisis management literature to a meaningful extent so far.

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Frederick, Katelin. "Making Good: An Exploratory Study of the Socialization, Identity, and Sensemaking of Mission Trip Volunteers." TopSCHOLAR®, 2013. http://digitalcommons.wku.edu/theses/1267.

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This research explored how mission trip volunteers assume various roles throughout their volunteer experience. By seeing the various roles that emerge in mission volunteer work, the identities that they construct based upon these roles are revealed. Discovering the ways in which these roles and constructed identities affect the way that mission trip volunteers could potentially help colleges improve their recruitment messages and distinguish themselves from other institutions. Semi-structured interviews were conducted to obtain data from the participants, and the data were analyzed through a thematic, constant comparative method. Findings revealed the types of stories heard from other mission trip volunteers prior to serving, the impact of those stories on decisions to volunteer, the various identities that emerge while serving on a mission trip, and how mission trip volunteers make sense of their experiences after serving. This study applies several well-known aspects of organizational communication to the context of mission trip volunteers, offering new and interesting data. This study also provides practical implications for mission trip coordinators and individuals who might be interested in being a mission trip volunteer.

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Johansson, Matilde. "Manipulation eller relation? : Om språket som medel för påverkan." Thesis, Uppsala University, Media and Communication, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-9156.

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Abstract

Title: Manipulation or relation – the language as an instrument for influence (relation eller manipulation – om språket som medel för påverkan)

Number of pages: 42

Author: Matilde Johansson

Tutor: Peder Hård af Segerstad

Course: Media and Communication Studies C

Period: Autumn term 2007

University: Division of Media and communication, Department of information science, Uppsala university

Purpose/Aim: The aim of this essay is to gain a deeper understanding of how communication consultants work with communication. The purpose is to sort out whether or not the consultants have the same view in their strategic work with influence as they have when they build relations to customers. In the end the essay will answer if the perspective is the same between their strategic work, their relations and the research definition of how to obtain a genuine dialogue and a good relationship.

Material/Method: This is a qualitative research. I have interviewed five communication consultants from three different corporations. In the analysis the data from the interviews will be applied with relevant communication theory.

Main results: In broad outline the result shows that communication consultants see communication mainly as a verbal instrument with a capacity to influence other people through the conversations between them. It’s the integration and the talk between people that affects them and make changes possible. In their relations with customers they strive for a personal relationship based on dialogue and mutual understanding. To affect others they work with word-of-mouth and storytelling, both of these strategic types deal with verbal communication and networking. The conclusion is that they mainly base their view of communication from a cultural perspective.

Key Words: Communication consultants, public relation, relation, dialogue, influence, cultural perspective, sensemaking, mutual understanding, people who influence people, word-of-mouth, storytelling

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Herrmann, Andrew F. "Communicating, Sensemaking, and (dis)organizing: Theorizing the Complexity of Polymediation." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/447.

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Book Summary: Beyond New Media: Discourse and Critique in a Polymediated Age examines a host of differing positions on media in order to explore how those positions can inform one another and build a basis for future engagements with media theory, research, and practice. Herbig, Herrmann, and Tyma have brought together a number of media scholars with differing paradigmatic backgrounds to debate the relative applicability of existing theories and in doing so develop a new approach: polymediation. Each contributor’s disciplinary background is diverse, spanning interpersonal communication, media studies, organizational communication, instructional design, rhetoric, mass communication, gender studies, popular culture studies, informatics, and persuasion. Although each of these scholars brings with them a unique perspective on media’s role in people’s lives, what binds them together is the belief that meaningful discourse about media must be an ongoing conversation that is open to critique and revision in a rapidly changing mediated culture. By studying media in a polymediated way, Beyond New Media addresses more completely our complex relationship to media(tion) in our everyday lives.

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Oliveira, Rafael Mello. "A influência da cultura nacional em processos cognitivos de tomada de decisão." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2016. http://hdl.handle.net/10183/149615.

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A cultura nacional influencia o processo de tomada de decisão? Quais são os pressupostos da tomada de decisão? Qual a relação entre a cultura nacional do tomador de decisão, seus constructos pessoais, a produção de sentido e a tomada de decisão? Este trabalho buscou desenvolver um raciocínio acerca desta temática, criando um modelo que integra conceitos de culturas nacionais, a teoria dos constructos pessoais e a teoria da produção de sentido. Este modelo de análise foi então aplicado a estudantes universitários de origem alemã, italiana e ibérica no Estado do Rio Grande do Sul. Foram aplicados dois questionários estruturados, um aberto e um fechado bem como um quase-experimento para chegar-se aos resultados. Aproximadamente 700 pessoas participaram da pesquisa em 6 cidades. Os dados foram então analisados através de análise de conteúdo (para as questões abertas), e técnicas estatísticas como regressão linear e análise fatorial para as questões fechadas. A relação entre cultura nacional, constructos pessoais, produção de sentido e tomada de decisão foi evidenciada parcialmente. Observou-se que os constructos pessoais variaram conforme a origem dos respondentes, porém a diferença entre as culturas italiana, alemã e ibérica não foi significativa para a decisão individual, não influenciando de forma diferente a tomada de decisão e a produção de sentido. Houve no entanto, uma diferença importante entre decisão individual e organizacional, verificando-se a influência da origem cultural (ascendência) no processo de tomada de decisão organizacional, no que tange a percepção da qualidade, sem no entanto alterar a ordem de importância dos atributos (constructos pessoais) de decisão. Estes resultados são importantes pois ajudam a entender o processo decisório, ressaltando a emergência de uma cultura regional (geral), mais forte do que as influências dos países de origem (ascendências).
Does national culture influence the decision-making process? What are the assumptions of decision-making? What is the relationship between the decision maker´s national culture, his personal constructs, his sensemaking and his actual decision? This study aimed to develop an argument about this issue, creating a model that integrates concepts of national culture, the personal constructs theory, and the sensemaking theory. This analysis model was then applied to Brazilian university students of German, Italian and Iberian origins (ancestry) in the state of Rio Grande do Sul (Brazil). Two structured questionnaires were applied as well as a quasi-experiment to get to the results. Approximately 700 people participated in the survey in 6 cities. The data were then analyzed using content analysis (for open questions), and statistical techniques such as correlation, regression and factor analysis for the closed questions. The relationship between national culture, personal constructs, sensemaking and decision-making was evidenced in part. It was observed that personal constructs varied according to the origin of the respondents, but the difference between Italian, German and Iberian cultures was not significant for the individual decision, not influencing in a different way the decision-making and the sensemaking. There was however, an important difference between individual and organizational decision, showing the influence of cultural origin (ancestry) in the organizational decision making process regarding the perception of quality, without changing the order of importance of the decision attributes (personal constructs). These results are useful to understand the decision-making process, highlighting the emergence of a (general) regional culture, stronger than the influence of countries of origin (ancestry).

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Medeiros, Jason W. "Enhancing Culturally Responsive Practice in a District: Understanding Culturally Responsive Practice Through Supervision & Evaluation." Thesis, Boston College, 2020. http://hdl.handle.net/2345/bc-ir:108779.

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Thesis advisor: Martin Scanlan
This qualitative case study of a medium-sized Massachusetts school district was part of a larger study exploring how educators throughout a school district make sense of and enact culturally responsive practice (CRP). This individual study focused on how school leaders and teachers incorporated their understanding of CRP into the supervision and evaluation process. Despite a growing body of literature on the effectiveness of educator evaluation standards on teacher practice, there is little on how these tools increase teachers’ capacity to support the learning of historically marginalized students. Specifically, this research asks two questions: (1) How do teachers and school leaders understand CRP? (2) How does the supervision and evaluation process contribute to a shared understanding of CRP for teachers and school leaders? Data were collected from 22 semi-structured interviews of school leaders and teachers, document review, and an online survey. Incorporating a cognitive framework for policy implementation, findings revealed that school leaders and teachers understand CRP through their own identities and life experiences and through their interpretation of the district’s professional environment. Findings further noted that the lack of a shared definition of CRP in the district contributed to inconsistent application and prioritization of CRP in the supervision and evaluation process. Without a shared understanding, educators often pivoted to other district initiatives to describe CRP. Implications include the need to establish a system of reflection and practice for educators to explore the beliefs they hold about historically marginalized students and how those beliefs inform practice
Thesis (EdD) — Boston College, 2020
Submitted to: Boston College. Lynch School of Education
Discipline: Educational Leadership and Higher Education

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Falgas, Julien. "Raconter à l'ère numérique : auteurs et lecteurs héritiers de la bande dessinée face aux nouveaux dispositifs de publication." Thesis, Université de Lorraine, 2014. http://www.theses.fr/2014LORR0112/document.

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Considérant l’environnement numérique qui se caractérise par la convergencedes modes et des formes discursifs, à quels cadres les auteurs et les lecteurs héritiers de la bande dessinée se référent-ils et de quelle manière s’y réfèrent-ils ? Il s'agit de comprendre comment des auteurs confrontés à de nouveaux dispositifs de publication produisent le sens commun nécessaire à la création de récits numériques dont les lecteurs parviennent à partager les standards de transcription, tirent des routines d’usage pour leur interprétation, et jugent attrayante la sélection et la mise en forme des évènements racontés. Après avoir présenté lecontexte dans lequel ont émergé les premiers récits identifiés comme des « bandes dessinées numériques de création », l'étude porte sur l'analyse indexicale d'entretiens conduits auprès des auteurs et des lecteurs de deux de ces récits. L'analyse fait apparaître l'originalité des assemblages de cadres de références opérés par les auteurs et reconnus de leurs lecteurs. Cette étude montre ainsi l'importance des dynamiques de production de sens dans l'invention et l'adoption de nouvelles formes narratives. Le retour critique sur ce travail soulève plusieursquestions méthodologiques, notamment quant à la place du chercheur en tant qu'acteur engagé dans la production de sens, mais aussi quant à la prépondérance accordée au mot dans ce type d'étude, et enfin quant aux modalités d'entretien les plus favorables à la recherche et à l'élucidation des marques indexicales par lesquelles s'expriment les cadres de référence des acteurs
What are the frames to which authors inspired by the comics legacy refer inthe digital environment, characterized by the convergence of media and discursive forms ? How do they refer to such frames in order to make sense and to tell digital stories from which readers are able to share the standards of translation, find routines for their interpretation, and feel entertained by the selection and the arrangement of events ? After setting the context in which emerged the first accounts identified as « original digital comics », the study focuses on the indexical analysis of interviews with authors and readers of two such stories. The analysis reveals the originality of the frames arrangements made by the authors and recognized by their readers. This study shows the importance of sensemaking activities for the invention and adoption of new narrative forms. The critical review of this work raises several methodological issues, particularly regarding the place of the scientist as an actor engaged in the sensemaking activity, but also about the the importance given to words in this kind of researches, and finally about the appropriate interview methods in order to find and explain indexical marks leading to the actors' frames

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Rönkkö, Katja. "Engaging Hundreds of Millions, Engaging WWFers : The Internal Communication within an International NGO." Thesis, Stockholms universitet, Institutionen för mediestudier, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-91054.

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The significance of local and international non-governmental organizations in society has beenincreasing quite rapidly. Nevertheless, the research concerning international NGOs internalactivities has not evolved in phase with the growing roles of NGOs’. The internal communicationand organizational culture have significant role on how NGOs works externally. The aim of thisstudy is to gain knowledge on WWF’s (World Wide Fund for Nature) internal communication andorganizational culture. This is achieved by researching the communicational processes aroundWWF’s global “Engaging hundreds of millions” -objective and reflecting the findings on theapproaches and theories among organizational culture and sensemaking. WWF is one of the world’slargest environmental international NGO with over 5,000 employees worldwide. The study bases onthe experiences of WWF’s managing communicators, and it reveals that a majority of them feel thatthe internal communication in the Network does not work as effectively as they hope. According tothe results, many people feel that the internal communication and participation to differentprocesses is unsatisfactory mainly because clear practices and opportunities to participate arelacking. However, the study also reveals that there is a substantial enthusiasm and will to improvethe practices together within the WWF Network.

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Östling, Malin. "Den sociala identitetens påverkan på skapandet av en gemensam organisationskultur." Thesis, Mälardalens högskola, Akademin för hälsa, vård och välfärd, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-21224.

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Ett företags organisationskultur består av ett gemensamt värdesystem som har en meningsskapande funktion för de anställda i företaget som identifierar sig med organisationen. I en företagsfusion, där två eller flera företag går samman, har det visat sig vara svårt att förena olika organisationskulturer på grund av motstånd från de anställda. Tidigare forskning kring detta har till stor del fokuserat på de anställdas agerande i en fusion. Syftet med denna studie var att undersöka hur anställdas meningsskapande i en fusion påverkades av deras identifikation med organisationen. Med en kvalitativ intervjustudie undersöktes hur anställda i fyra företag hade upplevt en fusion av företagen. Resultatet visade att även om förändringsprocessen hade upplevts negativt av samtliga deltagare varierade upplevelsen av det nya företaget och dess kultur utifrån deltagarnas tidigare bolagstillhörighet. Analysen visade att identifikationen med de tidigare organisationskulturerna påverkade de anställdas menings-skapande i situationen och därmed skapandet av en ny gemensam organisationskultur.

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Rogers, Tina C. "Enhancing Culturally Responsive Practice in a District: A District's Support of Principals' Culturally Responsive Leadership Practice." Thesis, Boston College, 2020. http://hdl.handle.net/2345/bc-ir:108776.

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Thesis advisor: Martin Scanlan
This qualitative single-site case study examined how district administrators in one racially, culturally, and linguistically diverse Massachusetts school district supported and strengthened principals’ culturally responsive leadership practice. Building coherent culture and structures that provide space to critically self-reflect and collaboratively learn are essential. Data collection included interviews with district administrators and principals, observations of leadership meetings, document review, and a survey. Findings revealed district administrators established collaborative relationships with principals by employing a coherent service-oriented approach. Participants perceived the intentionality of the superintendent’s efforts as foundational to building trust, however prior experiences with district leadership impeded these efforts. The superintendent controlled sensemaking to signal equity as a district priority, yet the lack of a shared understanding of culturally responsive practice led participants to conflate culturally responsive practice with other district endorsed equity practices. Attempts were made to align structures and tools to equity priorities, however culturally responsive practices were subsumed within other equity initiatives creating variance in the perception of the effectiveness of how structures and tools support principals’ culturally responsive leadership practice. Implications include developing a district definition of culturally responsive practice and using equity practices as a scaffold to support principals’ understanding and enactment of culturally responsive practices that bring critical self-reflection and conversations about racial and cultural bias to the forefront. Future research may extend this study to analyze sensegiving interactions and examine the impact of these interactions on principals’ culturally responsive leadership practice
Thesis (EdD) — Boston College, 2020
Submitted to: Boston College. Lynch School of Education
Discipline: Educational Leadership and Higher Education

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Train, Katherine Judith. "Compassion in organizations: sensemaking and embodied experience in emergent relational capability. A phenomenological study in South African human service organizations." Doctoral thesis, University of Cape Town, 2015. http://hdl.handle.net/11427/16920.

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Includes bibliographical references
Compassion in organizations is researched as a three-stage process of collective noticing another's pain, empathic concern or feeling another's pain and taking action to ease their suffering, and is ascribed to the orchestration of spontaneous individual acts of compassion in accordance with specific organizational architecture. Situations with limited resources leading to resource exhaustion require further studies to address the risks and liabilities of compassion organizing (Dutton, Worline, Frost, & Lilius, 2006). South African human service organizations face resource limitations within a challenged socio-economic environment. Given these limitations, agents may experience personal distress limiting the capacity for compassion. This study examines agent capacities required for compassion capability in South African human service organizations. The research applies the ontological lens of enaction, an interpretive design, and the descriptive phenomenological method in psychology (Giorgi, 2009), adapted for human science in organizations. Data was collected, with semi-structured interviews, as concrete descriptions of experiences, from thirty-three participants, from five organizations. Eleven participants underwent multiple interviews. Intensity sampling was applied to gain understanding of information-rich cases that were intense but not extreme, maximum variation sampling to access primary themes across a range of service providers. Texts, as transcriptions of audio recordings, were analyzed applying the phenomenological reduction to search for invariant organizational behavioural meanings. Texts were read for a sense of the whole; broken down to meaning units; and transformed to phenomenological expressions of meaning. Descriptions of experiences were categorized according to empathic concern or personal distress, like experiences were grouped by organization as units of description. Units of description were compared between the organizations. The key findings were that compassion in organizations characterized by resource limitation requires special attention, particularly when agent and client share common experiences of adversity, initiating experiences of personal distress. The overcoming of personal distress requires agent capacities of individual and participatory sensemaking: identifying reaction, identifying non-verbal cues in self and other; engaging capacities of emoting, intending and urging. Sustainable practice of compassion is characterized by the intention to facilitate new sensemaking of the experience of the suffering, witnessing the suffering as well as the alleviation of suffering.

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James, Eric Preston Richardson Brian K. "A case study of NASA's Columbia tragedy an organizational learning and sensemaking approach to organizational crisis /." [Denton, Tex.] : University of North Texas, 2007. http://digital.library.unt.edu/permalink/meta-dc-5161.

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James, Eric Preston. "A Case Study of NASA's Columbia Tragedy: An Organizational Learning and Sensemaking Approach to Organizational Crisis." Thesis, University of North Texas, 2007. https://digital.library.unt.edu/ark:/67531/metadc5161/.

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No other government agency receives as much attention as the National Aeronautics and Space Administration (NASA). The high-profile agency frequently captures attention of the media in both positive and negative contexts. This thesis takes a case study approach using organizational learning and sensemaking theories to investigate crisis communication within NASA's 2003 Columbia tragedy. Eight participants, who in some capacity had worked for NASA during the Columbia tragedy in a communication centered position, were interviewed. Using a grounded theory framework, nine themes emerged pertaining to organizational learning, leadership, structure, and organizational culture. The results of the study aid in understanding how high risk organization's (HROs) can learn from previous failures and details how organizational culture can hinder organizational change.

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Idoeta, Fogelqvist Martin. "Safety culture implementation in organizations through the lens of sensemaiking." Thesis, Stockholms universitet, Psykologiska institutionen, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-108202.

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Even though safety culture in health care has been on the agenda for more than a decade, the implementations have been difficult. The aim of this study was to out of the sensemaking perspective, examine the process behind implementing safety culture. The present study tested a hypothetical model where open communication, clear information and leader safety attitude predict reporting incidents (part of safety culture) which in turn mediate to safety performance. Survey data was obtained from 104 employees at a Swedish hospital which has tried to implement safety culture recently. To test the model, structural equation modeling was used. Results showed a strong model fit and all factors predicted reporting incidents. Reporting incidents predicted safety performance and mediated between the predictors and safety performance. Thus, in line with theoretical background all three predictors seem to be important in the implementation process of safety culture.

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Andrén, Matilda. "Making Sense Of Intercultural Miscommunication : A case study on Project Clean Uluwatu." Thesis, Linnéuniversitetet, Institutionen för medier och journalistik (MJ), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-46320.

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This study looks into the field of intercultural miscommunication and misunderstandings on small multicultural Non Profit Organization (NPO) seen from the expats point of view. It is a study based on a qualitative method-design, including a micro-ethnographic study and qualitative interviews on a small NPO on Bali, Indonesia called Project Clean Uluwatu (PCU) that contain volunteers from all over the world. These misunderstandings and miscommunications that occurred on PCU was mostly between local people born on Bali and foreign people working on PCU, due to many reasons, starting with the rapid pace of globalization and that culture don’t evolve in the same speed. Plausible explanations for this, that are raised in this thesis, is that people make sense of events in different ways, especially if the individuals within a misunderstanding belong to both a high context culture and a low context culture and aby that communicate in different ways. This thesis also explain them through Karl Wieck’s sensemaking perspective by applying 7 properties that describes how individuals make sense out of miscommunication by perceiving the event in different ways due to individuals former knowledge, their intentions and own identity.

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Markström, Lindgren Kajsa. "The dystopia between a universal "Empire of meaning" and local contexts : a study of humanity, UN dominance and the interaction process of sensemaking." Thesis, Uppsala universitet, Teologiska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-253777.

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There seems to be a gap between human rights theory and human rights practice. This gap disables rights to be applicable in practice in a meaningful manner. By theorizing this gap with Neil Thompson’s theory of “thinking” and “doing” while shedding light to this gap with a postmodern flashlight, the study shows that the concepts of human rights, human dignity, culture and ideology are in need to be addressed and added to this discourse and certainly to the overall discourse of human rights. A way of doing this is to make rights in the vernacular, as Sally Engle Merry suggests. What will be the consequences of vernacular rights? What is needed is thus to translate universal values into local contexts by acknowledging the cultural dimension of rights and to learning through experience.

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Österlund, Joakim, and Rasmusson Jens. "Sensemaking Operational Risk Manager : a qualitative study on how to become successful as an operational risk manager in the Swedish financial sector." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-388955.

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This research sheds light on the nature of the role of the operational risk controller in the financial services industry. The focus is on understanding how operational risk controllers interact with different layers of the organisation and become influential with the business lines and senior management. Nine semi-structured interviews were conducted with operational risk controllers, and it was found that their work is becoming increasingly focused on managing people with a view to creating mutual understanding. To achieve this, operational risk controllers should work more as independent facilitators in their interactions with the first line and senior management, as engaged toolmakers when adapting and reconfiguring tools, and as non-financial risk controllers when attempting to enable business leaders to understand the magnitude of operational risks.

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Tsagkidis, Panagiotis, and Gabriele Blomkvist. "Stay ahead of the competition : How the perception of Competitive Intelligence influences the way Swedish startups are dealing with international competition." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-414564.

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This thesis is within the field of Competitive Intelligence. The thesis’s main purpose is to investigate how Swedish startups perceive Competitive Intelligence and how their perception influences how they are dealing with international competition in the domestic market. Even though Competitive Intelligence is not a new field, the existing literature over this topic is not very rich, especially regarding startups. In our work, through qualitative research based on eleven semi-structured interviews, with CEOs and founders of startups in Sweden, and a CEO of an Intelligence firm in Sweden, we argue that there are three approaches to Competitive Intelligence from Swedish startups. The competition-centric, the customer-centric and the market-centric approach. Furthermore, we propose that dealing with competition requires startups to establish an intelligence culture that involves everyone, as it enhances their alertness, contributes to the building of a competitive advantage, increases their sales efficiency and lastly using their “insidership” as it is proposed in the revised Uppsala Model, to gather information and deal with the competitors. Finally, from our findings we propose two new classifications in addition to Murphy’s five classifications of firms based on their engagement in Competitive Intelligence activities, “the Hesitant” and “The Arrogant”.

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Andersson, Lisa, and Jenny Karlsson. "Meningsskapande verk : En studie av redovisning, kommunikation och kultur." Thesis, Karlstad University, Faculty of Economic Sciences, Communication and IT, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-296.

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Studien har utförts i två organisationer, järnverket Uddeholm Tooling AB samt Statens Räddningsverk. På Uddeholm Tooling AB har undersökningen koncentrerats till avdelningen Terminalen och på Statens Räddningsverk har två enheter studerats, ekonomienheten i Karlstad samt Revinge skola. På såväl Terminalen som Statens Räddningsverk finns problem gällande kommunikationen mellan olika aktörer. Studien har genomförts med en kvalitativ metod bestående av observationer och intervjuer. Syftet med studien är att undersöka och skapa förståelse för kommunikationens betydelse vid förmedling av ekonomisk information.

Under studiens gång har meningsskapande blivit det övergripande ämnesområdet. I båda organisationerna bottnar många problem i att medarbetarna inte skapar mening med händelser i organisationen. Då kommunikationen inte fungerar aktörer emellan, minskar möjligheterna för gemensamt meningsutbyte gällande bland annat den ekonomiska informationen. Inom såväl Terminalen som Statens Räddningsverk önskar medarbetare fler möten där utbyte av åsikter och synpunkter kan ske. Detta skulle kunna öka medarbetarnas möjlighet till att uppnå en gemensam förståelse kring ekonomisk information och redovisningsfrågor.

Även kulturen har visat sig påverka meningsskapandet, då det inom båda organisationerna finns olika normer och värderingar. För att få till stånd ett meningsutbyte och gemensam förståelse finns det därför behov av en kulturförändring inom såväl Terminalen som Statens Räddningsverk, där olika kulturer möter varandra.

Undersökningen har visat att förståelsen för ekonomisk information kan ökas genom användandet av händelseberättelser. Berättelserna är en form av händelseredovisning, och kan fungera som kommunikationsmedel. Medarbetarna på Terminalen fick under en utvecklingsresa, våren 2006, ta del av två lokalt anpassade händelseberättelser gällande olika situationer på avdelningen. Undersökningen visade att dessa berättelser fungerade som diskussionsunderlag, vilket ledde till ett ökat meningsskapande och till gemensamma beslut om åtgärder för att lösa problem på avdelningen.

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Löfström, Anette. "Implementing a Vision : Studying Leaders’ Strategic Use of an Intranet while Exploring Ethnography within HCI." Doctoral thesis, Uppsala universitet, Avdelningen för visuell information och interaktion, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-217089.

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This thesis investigates an Intranet based leadership strategy. The aims are to follow, describe and analyse an Intranet based leadership strategy through a broad, dynamic and cultural perspective, and to carry out an ethnography-based research process and thereby explore the potential uses of ethnography within human-computer interaction (HCI). The empirical material is gathered from three qualitative investigations in the municipality of Stockholm. The material is interpreted and analysed through the concepts of culture, lifeworld, sensemaking, sense unmaking and trust. Some aspects of leadership are studied as well. The theoretical toolbox is framed by phenomenology and a hermeneutic writing process paired with methods of semi-structured interviews, participative observations, open unstructured questionnaires and the snapshot method. Cultural analysis of empirical results from an ethnographic fieldwork has shown that the time spent in the field can be shortened when ethnography is utilised within HCI. Furthermore, other contributions from ethnography to technology development are the possibility to point out explicit versus implicit symbolic communications and cultural pitfalls for technology developers as well as to support the transformations of cultural values and the content of steering documents into technology development. Ethnographers within HCI can promote designing for trust by exploring how intended users think about this issue. Some recommendations for organisations that aim to use the Intranet as a leadership strategy are also presented as an additional outcome of the results in the study. It is argued that it is of importance to discuss usability versus diversity; that developers of the Intranet tools investigate influential circumstances at local workplaces and that they study the impact of work routines on cultural identification in order to avoid ‘we’ and ‘they’ thinking within the organisation. Moreover, it is important to put a wider effort into the discussion of what happens when the content of a steering document meets practice. It is also questioned whether a vision is the right way to go forward, and it is suggested that it should be clarified what quality development actually means.

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Skålén, Per. "Kvalitetsidén möter praktiken : institutionalisering, meningsskapande och organisationskultur." Doctoral thesis, Karlstad University, Service Research Center, 2002. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-115.

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In the new millennium the ideas of New Public Management (NPM) have become more and more popular within the public sector and its health care. NPM is a management philosophy that, among other things, aims at making public organizations more business like. The study explores the encounter between the organizational practice and an NPM idea, the idea of quality, at Landstinget in Värmland (LiV). More precisely the study aims at contributing to the discourse on effects of institutionalization as well as to knowledge on the process of local institutionalization. Another purpose of the study is to contribute to quality development in organizations.

In order to do this, a project of quality (LiV 2002) at LiV is followed in time and space. In the empirical section three actor groups are identified, the new management, the old officials and the health care personnel. Between the old officials and the new management, and between the health care personnel and the new management conflicts burst out. The reason for these conflicts is, among other things, the actor groups’ diverging cultural conceptions.

In the conclusion the idea of quality is, to a certain extent, found to be institutionalized in the formal structure of LiV. But the greater part of the actors’ action and thought schemes are unaffected. However, the actors at LiV are not fully unaffected by the idea of quality. It is argued that the cultural conceptions of the old officials and the health care personnel are reproduced during the work on quality. In the discussion concerning contributions, a model for studying local institutionalization from the perspective of sensemaking is put forward. It is argued that the model enables students of local institutionalization to focus on the cognitive micro processes of institutionalization. In the discussion on quality development, the focus is on difficulties and obstacles with quality development. These are found to be cultural conceptions, preservative sensemaking, processes of translation and that most public organizations are arena organizations.

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El, Bahri Hajar. "Le sens de la RSE pour les salariés : étude de la relation entre la responsabilité sociale de l'entreprise et l'engagement organisationnel." Thesis, Montpellier 3, 2017. http://www.theses.fr/2017MON30014.

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Cette recherche vise à comprendre le processus de la réduction de l’ambiguïté des programmes RSE au sein des organisations, afin d’expliquer les effets de ces programmes sur les attitudes organisationnelles des salariés. Elle tente plus précisément de répondre à la question suivante : comment les acteurs organisationnels construisent un sens à l’engagement sociétal de leur entreprise ? Et dans quelle mesure ce processus de construction de sens influence d’une manière positive leur engagement organisationnel ? Afin d’apporter des éléments de réponses, nous identifions les concepts théoriques qui peuvent rendre compte du mécanisme de l’impact de la RSE sur l’implication organisationnelle des salariés : le sensemaking et l’identification organisationnelle. Cette recherche qualitative est adossée à une étude empirique réalisée en France auprès de 31 acteurs organisationnels appartenant à des secteurs d’activités et des niveaux hiérarchiques différents. Les professionnels interrogés appartenaient tous à des entreprises engagées dans des actions RSE. En parallèle à la présentation de l’analyse de contenu de ces entretiens, nous rapportons les verbatims des interviewés, afin d’illustrer les concepts théoriques mobilisés et leur donner une dimension plus concrète. Les résultats de ce travail montrent que la culture organisationnelle et la capacité de l’entreprise à planifier, mettre en oeuvre, évaluer et communiquer son engagement sociétal offrent aux salariés des indices pour construire un sens à la RSE. L’impact de cette RSE perçue sur l’engagement organisationnel est influencé par l’identification organisationnelle, elle-même impactée par quatre besoins psychologiques : L’estime de soi, l’auto-différentiation, la sécurité, et le Sens
This research aims to analyze the process of reducing the ambiguity of Corporate Social Responsibility (CSR) in organizations, in order to better understand the mechanisms of the impact of CSR programs on employee attitudes. More precisely, this research tries to answer the following question : How do organizational actors construct a meaning for the societal engagement of their company ? And how this process positively impacts their organizational commitment. In order to address this research question, we identify theoretical concepts that can account for the mechanism of the impact of CSR on the employees' organizational commitment : sensemaking and organizational identification. This qualitative research is backed up by an empirical study carried out in France with 31 organizational actors belonging to different sectors and hierarchical levels. The professionals interviewed all worked in companies engaged in CSR initiatives. In parallel with the presentation of the content analysis of these interviews, we report the verbatim of the interviewees, in order to illustrate the theoretical concepts mobilized and to give them a more concrete dimension. The results of this work show that the organizational culture and the capacity of the company to plan, implement, evaluate and communicate its social commitment, offering cues to employees to build a sense of CSR. The impact of this perceived CSR on organizational commitment is influenced by the organizational identification, itself impacted by four

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Babington, Thorszelius Charlotta. "”Den dolda kraften” : En studie om internkommunikation, kultur och internt varumärkesbyggande vid Företaget X." Thesis, Uppsala University, Media and Communication, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-9146.

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Title: Företag X” the hidden power” a study of internal communication, culture and internal branding. Företaget X has in real life a different name.

Number of pages: 42 (49 with enclosures)

Author: Charlotta Babington Thorszelius

Course: Media and Communication Studies C

Period: Autumn 2007

University: Uppsala University, Sweden

Purpose/Aim: To analyze the internal communication, culture and internal branding of an insurance company and how they can improve these company tools can be improved.

Material/Method: qualitative method using interviews, analysis of internal communication policies and observations.

Main results: The policy documents do not match how the internal communication works in every day life. There is a structure that is working and the information flows through the different levels. The vision and goals are difficult to understand as they are written in a complicated way. The words that carry the values of the company are well known and everyone stands behind them. The staff is happy, content and pleased to be working for Företaget X. There is a strong culture with a lot of the basic underlying assumptions shown as artefacts. This also shows in the strong brand which has been built on the strength of the federation of 24 local companies, at the same time acting on a local market.

Key words: internal communication, culture, internal branding, ambassadors, communication flow, sensemaking in organizations

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Hiller, Pascalina. "Understanding Institutional Logics by Sense Making : A case study of a sustainability project." Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76934.

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Background: Sustainability is realized by companies to different extends as plenty of pressures operate on projects which influence the outcome. One specific influence are the actors who make sense of the pressures based on organizational and personal experiences. By the combination of institutional logics and organizational sensemaking theory, organizational influences in form of pressures and logics (forming the macro-level) and personal views based on individual sense making (micro-level) are combined to a micro-macro connection. The integration of the both theories leads to a deeper understanding on ‘sustainability integration’. Purpose: The purpose of this thesis is to understand how individuals handle sustainability in a project in a multinational company with has a focus in sustainability. It is of most interest how the influences, represented by the concept of institutional logics, are constructed by the sensemaking of the actors. Research question: How do employees make sense of a project with a sustainability purpose based on institutional logics? Method: The research design of this thesis is an exploratory case study with data collection by the hands of semi-structured interviews. Abductive reasoning was applied. An epistemological position of constructivism and interpretivism was taken. Conclusion: The findings of this study show that organizational pressures are not explicitly noted by each individual. A collective sensemaking is found in the fact that a sustainable project must be affordable for the customers to meet their needs. This finding however, can be traced back to the organizational level which is coined by a strong value culture.

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Glas, Hanna, and Victoria Ulander. "Making Sense of the Challenges of Diversity Management : An Explorative Study from the Perspective of Change Agents." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-446532.

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The importance of incorporating Diversity Management (DM) in organizations has become a viral debate in recent years in response to social pressures worldwide. While there is extensive research on the effects of DM, how the implementation process is managed is much less obvious. Furthermore, DM is a multidimensional concept that lacks a universally accepted definition in terms of organizational practices, which presents operations managers with various challenges. To identify these challenges and how they are managed, a qualitative case study was conducted through semi-structured interviews with Top and HR managers of a listed, Large Cap company in Sweden. The theories of Change Agents and Sensemaking were applied to analyze the implementation process of DM within The Company. The findings were categorized into; (1) the challenge of mobilization, (2) the challenge of creating a shared meaning, and (3) the challenge of the diversity paradox. Based on these findings, the conclusions indicated that unity, communication, awareness, and persistence are important factors to consider when managing these challenges.

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Lord, Ida, and Anna Magnusson. "Konsten att hantera en föränderlig bransch: internkommunikationens roll vid omorganisering inom ett företag i mediebranschen." Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-23665.

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Denna studie har haft för avsikt att undersöka internkommunikationens roll i förhållande till organisationskulturen vid omorganiseringar, på ett medieföretag som befinner sig i kontinuerliga förändringsprocesser. Genom kvalitativa intervjuer med personer inom olika yrkesbefattningar har vi fått insikt i personernas arbetsrelaterade livsvärld och därmed erhållit förståelse för internkommunikationens kännetecknande drag samt organisationskulturen inom företaget. Studiens resultat visade att de anställda var nöjda med kommunikationen vid tillkännagivandet av omorganiseringar. Uppföljningen visade sig enligt medarbetarna vara bristande eftersom internkommunikationen användes relativt linjärt. Det blev också synligt att de ständiga omorganiseringarna påverkar företagets kultur och att strukturen bidrar till utmaningar gällande ömsesidig dialog mellan de olika yrkesbefattningarna.
This study was intended to investigate which role internal communication has in relation to the organizational culture during organizational change in a media company characterized by continuous change. Qualitative interviews with respondents at different working positions enabled insight in the interviewees’ experiences which created an understanding for the internal communication and the culture within the organization. The results showed that the employees were satisfied with the communication during the announcement of the organizational change. In contrast to this, the follow-up procedure was found to be inadequate since the internal communication was used relatively linear. Furthermore, the study indicated that the persisting changes affect the organizational culture. In addition to this, the structure of the company can prevent dialogue between different working positions.

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Thomasdotter, Karin, and von Melen Mir Grebäck. "Creating Sense : A case study conducted in Women’s International League for Peace and Freedom’s two sections in India and Sweden about the meaning of consensus in International Non-Governmental Organizations." Thesis, Linnéuniversitetet, Institutionen för samhällsvetenskaper, SV, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-20201.

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The purpose of this study is, within the frame of media- and communication science, to find out how a large International Non-Governmental Organization (INGO) forms a consensus among its members within the organization and try to find out how the members interpret the meaning of the organization and why the members interpret messages in a certain way. Furthermore the purpose is to investigate whether there are of importance to have a consensus in an INGO. To analyze the results, theories about communication, sensemaking, culture, and intercultural communication will be used. The selection of theories in this study is based on the assumptions that; communication is the means by which the organization reaches the members; sensemaking (of communication) is made in the context; culture is the context; intercultural communication is a part of the understanding of the culture. The design of the study is a case study within two sections connected to the organization Women’s International League for Peace and Freedom (WILPF). The qualitative methods used in this case study are participatory observations, 19 open-ended interviews, four focus group interviews and a study of organizational external and internal documents. The findings of the study shows that the traditional way of looking at communication and the discussion about that it is a necessity to have a strong consensus in organizations might not be the case for INGOs. The study also shows which intercultural challenges the world's INGOs are facing and why organizations might face problem and frustration.

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Thelejane, Molupe. "Structure and sense : a study of organization based on the theories of Weick and Jaques." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/1544.

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Thesis (MPhil (Informations Science))--University of Stellenbosch, 2010.
ENGLISH ABSTRACT: Karl E. Weick’s Theory of Organizational Sensemaking and Elliot Jaques’ Stratified Systems Theory are not often deemed to be complimentary. The generally accepted view is that these two positions represent two poles on a spectrum of organization theory. The thesis attempts to bring these two theories in conversation with one another and argues that organizational sensemaking is enriched in a requisitely structured organization. The essence of stratified systems theory is that all humans have an inherent cognitive potential level of coping with complexity. As people mature they gain the potential to handle the next level complexity jobs. Similarly, jobs have a certain span within which they can or should be successfully mastered. In organizations one can then identify different strata, according to job complexity. A requisitely structured organization uses strata to create a managerial hierarchy. Jaques argues that a hierarchy is not repressive if applied requisitely as people will naturally be drawn to jobs in the strata where they are most effective. Sensemaking on the other hand, is the cognitive ability to impose frames on ongoing flows and so make the world sensible. Normally it is an automatic process, but in organizations the sense made is often fragile and under threat. Sensemaking and management are two mutually interacting activities that influence each other constantly. The type of frame imposed on an object, the interpretation given to events, the plausibility of explanations forwarded and the contextualization of circumstances is dependent on one’s applied cognitive capabilities. It is argued that if there are no discontinuites in cognitive capabilities and if the organization is requisitely structured then sensemaking is enhanced. This argument serves as the bridge between Sensemaking Theory and Stratified Systems Theory. Other links are in pertinent properties that are common to both theories, for example, requisite variety, trust, meetings and leadership, which are fundamental requirements in both theories. While the theories are complementary, there remain some gray areas and some others of contention and these are considered towards the end.
AFRIKAANSE OPSOMMING: Karl Weick se Teorie oor Organisatoriese Singewing en Elliot Jaques se Stratifiseerde Sisteemteorie word nie gewoonlik as komplimentêr gesien nie. Die algemeen aanvaarde siening is dat die twee teorieë eintlik pole aan weerskante van ‘n teoretiese spektrum is. Die tesis probeer om die twee teorieë met mekaar in gesprek te bring en argumenteer dat organisatoriese singewing in ‘n genoegsaam gestruktureerde organisasie verryk word. Die kern van Stratifiseerde Sisteemteorie is dat alle mense ‘n inherente kognitiewe potensiaal vir kompleksiteitshantering het. Soos mense natuurlik verouder kan hulle potensiaal vergroot word en kan hulle ‘n volgende vlak van kompleksiteit hanteer. In organisasies beteken dit dat verskillende rolle in organisasies verskillende tydsperiodes vereis waarbinne dit suksesvol bemeester kan of behoort te word. In organisasies kan verskillende vlakke op hierdie manier geïdentifiseer word. Volgens Jaques gebruik ‘n genoegsaam gestruktureerde organisasie hierdie vlakke om ‘n hierargiese bestuurstruktuur daar te stel waarmee mense aangewend word op die vlakke waar hulle die effektiefste sal wees. Singewing daarteenoor, is die kognitiewe vermoë om raamwerke op deurlopende vloeie af te dwing. Normaalweg is dit ‘n outomatiese proses, maar in organisasies word singewing dikwels bedreig. Singewing en bestuur is twee aktiwiteite wat mekaar deurlopend beïnvloed. Die soort raam wat op die vloei afgedwing word, die interpretasie van gebeure, die geloofwaardigheid van verduidelikings en die kontekstualisering van omstandighede hang saam met mens se kognitiewe vermoëns. Daar word geargumenteer dat die afwesigheid van diskontinuïteite in kognitiewe vermoëns is en ‘n genoegsaam gestruktureerde organisasie singewing sal bevorder. Op hierdie manier word ‘n brug geslaan tussen Singewingsteorie en Stratifiseerde Sisteemteorie. In die proses word eienskappe wat sentraal staan vir beide teorieë, soos vereiste varieteit, belang van vergaderings, vertroue en leierskap, uitgelig as gedeelde eienskappe tussen die twee toerieë. Laastens word die grys areas en besware bekyk en waar die grense van komplimentariteit tussen die twee teorieë lê.

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Savarese, Krystyne A. "Living in the Liminal: A Phenomenological Study of the Socialization Experience of Midlevel Managers in Student Affairs." The Ohio State University, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=osu1554908463303292.

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Holzinger, Ingo. "Sensemaking under ambiguity : the influence of functional and cultural experience on managerial information processing /." 2004. http://catalog.hathitrust.org/api/volumes/oclc/61748773.html.

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Ouyang, Lulu. "Organizational Sustainability in the Chinese Context – the Role of Cultural Wisdom, Management Perception, and Small Stories." Thesis, 2019. http://hdl.handle.net/2440/124412.

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This study explores the dynamics of a shift towards organizational sustainability in China by exploring managerial perceptions of sustainability. It examines how managers perceive organizational sustainability, and what connections there are between these perceptions and action. In contrast to the more typical, top-down/legislative-driven orientation, this study suggests the prospect of facilitating the shift towards organizational sustainability via a bottom-up/inside-out approach. Even in an increasingly globalised business environment, the value of a localised focus and tradition is a potentially powerful driver of meaningful change. Paper 1 investigates whether the idea of organizational sustainability exists on the collective cultural-cognitive level in a local context. It seeks to make a circle of connections: from sustainability to systems thinking; from systems thinking to systems awareness; from systems awareness to Daoism; and from Daoism to sustainability. Among these links, Daoism to sustainability is the central thrust of the article, and is explored as an example of how cultural-cognitive elements are linked to organizational sustainability. This paper asks whether that provides chances to facilitate a new paradigm shift towards organizational sustainability, which is characterised by complexity and systems thinking elements. Paper 2 seeks a way to explore the underlying assumptions, value systems, i.e. the cultural-cognitive dimension explored in paper 1 via ‘small stories’, at the level of individuals. It addresses the methodological challenges inherent in illuminating managerial perception of organizational sustainability. It emphasises the
Thesis (Ph.D.) -- University of Adelaide, Business School, 2020

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