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Books on the topic 'CRM'

Author: Grafiati

Published: 4 June 2021

Last updated: 22 June 2024

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1

Wübben, Markus. Analytical CRM. Wiesbaden: Gabler, 2009. http://dx.doi.org/10.1007/978-3-8349-8121-9.

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2

Kostojohn, Scott, Mathew Johnson, and Brian Paulen. CRM Fundamentals. Berkeley, CA: Apress, 2011. http://dx.doi.org/10.1007/978-1-4302-3591-0.

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3

Mathew, Johnson, and Paulen Brian, eds. CRM fundamentals. [Berkeley, Calif.]: Apress, 2011.

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4

Hippner, Hajo, and Klaus D. Wilde, eds. Grundlagen des CRM. Wiesbaden: Gabler, 2006. http://dx.doi.org/10.1007/978-3-8349-9080-8.

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5

Schulze, Jens. CRM erfolgreich einführen. Berlin, Heidelberg: Springer Berlin Heidelberg, 2002. http://dx.doi.org/10.1007/978-3-642-56138-2.

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6

Hippner, Hajo, Beate Hubrich, and Klaus D. Wilde, eds. Grundlagen des CRM. Wiesbaden: Gabler, 2011. http://dx.doi.org/10.1007/978-3-8349-6618-6.

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7

Stadelmann, Martin, Mario Pufahl, and David D. Laux, eds. CRM goes digital. Wiesbaden: Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-27016-2.

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8

Holland, Heinrich, Christian Huldi, Holger Kuhfuß, and Martin Nitsche. CRM im Direktmarketing. Edited by Heinrich Holland. Wiesbaden: Gabler Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-86955-5.

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9

Shabdar, Ali. Mastering Zoho CRM. Berkeley, CA: Apress, 2017. http://dx.doi.org/10.1007/978-1-4842-2904-0.

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10

Hippner, Hajo, and Klaus D. Wilde, eds. Grundlagen des CRM. Wiesbaden: Gabler Verlag, 2004. http://dx.doi.org/10.1007/978-3-322-99592-6.

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11

Bergeron, Bryan P. Essentials of CRM. New York: John Wiley & Sons, Ltd., 2004.

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12

Just enough CRM. Upper Saddle River, N.J: Prentice Hall PTR, 2003.

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13

Brendel, Michael. CRM für den Mittelstand. Wiesbaden: Gabler Verlag, 2003. http://dx.doi.org/10.1007/978-3-322-82871-2.

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14

Pufahl, Mario, Lukas Ehrensperger, and Peer Stehling. Oracle CRM – Best Practices. Wiesbaden: Vieweg+Teubner Verlag, 2010. http://dx.doi.org/10.1007/978-3-8348-9732-9.

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15

Wilde, Klaus D., and Hajo Hippner, eds. IT-Systeme im CRM. Wiesbaden: Gabler Verlag, 2004. http://dx.doi.org/10.1007/978-3-663-10414-8.

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16

Wilde, Klaus D., and Hajo Hippner, eds. Management von CRM-Projekten. Wiesbaden: Gabler Verlag, 2004. http://dx.doi.org/10.1007/978-3-663-10718-7.

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17

Meyer, Matthias, ed. CRM-Systeme mit EAI. Wiesbaden: Vieweg+Teubner Verlag, 2002. http://dx.doi.org/10.1007/978-3-663-05775-8.

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18

Stokburger, Gregor, and Mario Pufahl. Kosten senken mit CRM. Wiesbaden: Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-86706-3.

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19

Schnauffer, Rainer, and Hans-Hermann Jung. CRM-Entscheidungen richtig treffen. Berlin, Heidelberg: Springer Berlin Heidelberg, 2004. http://dx.doi.org/10.1007/978-3-642-17120-8.

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20

Brendel, Michael. CRM für den Mittelstand. Wiesbaden: Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-92097-3.

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21

Schumacher, Jörg. Outsourcing von CRM-Prozessen. Wiesbaden: Deutscher Universitätsverlag, 2005. http://dx.doi.org/10.1007/978-3-322-82164-5.

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22

Wessling, Harry. Aktive Kundenbeziehungen mit CRM. Wiesbaden: Gabler Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-82322-9.

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23

Altenhofen, Jasmin. Das kundenorientierte CRM-Mindset. Wiesbaden: Springer Fachmedien Wiesbaden, 2022. http://dx.doi.org/10.1007/978-3-658-38963-5.

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24

Scott, Joel. Microsoft CRM For Dummies. New York: John Wiley & Sons, Ltd., 2004.

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25

Mellier, Julien. An integrated CRM solution. Oxford: Oxford Brookes University, 2003.

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26

Wolenik, Marc J. Microsoft Dynamics CRM unleashed. Indianapolis, Ind: Sams Pub., 2008.

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27

Baran, Roger J., and Robert J. Galka. CRM. Routledge, 2013. http://dx.doi.org/10.4324/9780203107577.

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28

Helgeson, Lars. CRM. 2017.

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29

Sales CRM Software: Sales CRM Software. Kenk,UK: Sales CRM Software, 2013.

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30

mySAP CRM. SAP Press, 2002.

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31

Praetzellis, Adrian. Crm Archaeology. Oxford University Press, 2012. http://dx.doi.org/10.1093/oxfordhb/9780199237821.013.0017.

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32

Goldenberg, Barton J. CRM Automation. Prentice Hall PTR, 2002.

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33

Connected CRM. John Wiley & Sons Inc, 2014.

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34

CRM (G2000). Gestion 2000, 2005.

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35

CRM Automation. Prentice Hall PTR, 2002.

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36

Turk, Douglas, and Philip Bligh. Crm Unplugged. Wiley & Sons, Incorporated, John, 2004.

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37

CRM Unplugged. New York: John Wiley & Sons, Ltd., 2004.

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38

Silverlight Crm. We Speak You Learn, LLC, 2011.

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39

Crm - Ausbaustrategie. GRIN Verlag GmbH, 2013.

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40

Morgat, Pierre. Fidélisez vos clients : Stratégies, outils, CRM et e-CRM. Editions d'Organisation, 2001.

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41

Amel, Matt. CRM for Telecommunications. McGraw-Hill Companies, 2002.

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42

Kale, Vivek. Implementing SAP CRM. Auerbach Publications, 2014. http://dx.doi.org/10.1201/b17808.

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43

Helgeson, Lars. CRM for Dummies. Wiley & Sons, Incorporated, John, 2017.

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44

Payne, Adrian. Handbook of CRM. Routledge, 2012. http://dx.doi.org/10.4324/9780080476933.

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45

Bergeron, Bryan P. Essentials of Crm. Wiley & Sons, Incorporated, John, 2004.

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46

Schulze, Jens. Crm erfolgreich einführen. Springer, 2012.

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47

Payne, Adrian. Handbook of CRM. Taylor & Francis Group, 2012.

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48

TON G.M. VAN ASSELDONK. Massa-individualisering (CRM). Uitgeverij Kluwer BV, 2000.

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49

Payne, Adrian. Handbook of CRM. Taylor & Francis Group, 2012.

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50

Payne, Adrian. Handbook of CRM. Taylor & Francis Group, 2012.

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