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Yaraghi, Niam. "Critical Success Factors for Risk Management Systems." Thesis, KTH, Mechanics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-11784.
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Despite the existence of extensive literature regarding risk management, there still seems to be lack of knowledge in identification of Critical Success Factors (CSFs) in this area. In this research Grounded Theory is implemented to identify CSFs in Risk Management Systems (RMS). Factor analysis and one-sample t-test are then used to refine and rank the CSFs based on the results of a survey which has been performed among Risk Management practitioners in various types of Swedish corporations. CSFs are defined from three different perspectives: (a) the factors that have influence on the inclination and readiness of corporation for implementing RMS. (b) the factors that are important during the design and implementation of RMS in corporation and can significantly affect the success of RMS design and implementation and (c) the factors that are crucially important to successfully run, maintain and administrate RMS after the closure of the project of RMS design and Implementation.
This systematic approach towards understanding the taxonomy of the success dimension in RMS is important for re-enforcing effective risk management practices.
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Fang, Li, and Sylvia Patrecia. "Critical Success Factors in ERP Implementation." Thesis, Jönköping University, JIBS, Business Informatics, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-219.
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ERP systems link together an organization’s strategy, structure, and business processes with the IT system. The different way of handling the process of ERP implementation brings about many success and failure stories. By doing research on 1) what are the critical success factors in the implementation of ERP 2) why are these factors critical 3) what is the criticality degree of each factor 4) how important are these factors for customers, consultants, and vendors, the report aims to to identify the critical success factors in ERP implementation and understand the criticality degree of each factor from the perspectives of three parties (companies, consultants & vendors).
The research is proceeded with combined methods of qualitative and quantitative. The qualitative method for the interviews was chosen in order to get the information in depth. A semi-structured interview helps to provide some basic questions as guideline.
Furthermore, the quantitative approach contributes to manipulating the data for a more comprehensive analysis of empirical findings. This report states 11 CSFs (Critical Success Factors) from three points of view: strategic, tactical, and cultural. They are: Top management support and ERP strategy, Business Process Reengineering, Project team & change management, Retain the experienced employee, Consultant and vendor support, Monitoring and evaluation of performance, Problems anticipation (troubleshooting, bugs, etc.), Organizational culture, Effective communication, and Cultural diversity. By testing the perceived CSFs in six respondents (VSM Group, Scania, Sogeti, SYSteam, Oracle, and SAP), this report puts the 11 factors into three overall ranks (most critical, medium critical, and less critical), gains 3 other new critical factors (testing, business model, and client’s resources), and clarifies the diverse opinions about CSFs from customers/companies, consultants, and vendors. The most critical factors are Top management support, BPR, Project team & change management, and Effective communication. The medium critical factors go to ERP strategy, Consultant and vendor support, and Organizational culture. And the remaining 4 factors belong to less critical category.
For the differences, their agreement comes into the 4 most critical factors. In monitoring and evaluation of performance they agree on its less criticality. All customers, consultants and vendors have quite different opinions about the remaining 6 factors.
Reviewing the research questions, this report has fulfilled the main objectives and purpose. With better understanding of the comprehensive identification of CSFs and criticality rank of each factor, management will be able to judge and allocate essential resources that are required to bring ERP implementation into success.
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Brotherton, Robert Arthur. "Critical success factors in hospitality businesses." Thesis, Manchester Metropolitan University, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.423526.
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Mouzughi, Yusra. "Critical success factors for knowledge management." Thesis, Liverpool John Moores University, 2009. http://researchonline.ljmu.ac.uk/5905/.
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Swaminathan, Selvakumar. "Critical Success Factors of ERP Implementation." University of Toledo / OhioLINK, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1302248857.
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Tshabalala, Obediant. "Critical success factors of information security projects." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/10397.
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The research shows the critical success factors when implementing information security projects. Many Information security projects in the past have not been successful because these factors were not identified and emphasised effectively. By identifying these factors the research basically presents a model by which information security projects can be executed with guaranteed success. The factors identified during the study cover the following streams: top management commitment as a factor of success; accountability as a factor of success; responsibility as a factor of success; awareness as a factor of success and an information security policy as a factor of success. For the empirical study, a physical questionnaire was administrated to a pool of experts in project management and information security. The study consisted of 60 participants who were verified to have minimum requirements core for questionnaire completion. The questionnaire requested for biological information of the participants and their perceived relations (based on their experience) between project success versus accountability, information security project success versus responsibilities, information security project success versus training & awareness, information security project success versus top management commitment and information security project success versus information security policy. The participants’ responses were structured according to a Likert-type scale. Participants had to indicate the extent to which they agreed with each of the statements in the questionnaire. The responses obtained from the survey were presented and analysed. The researcher observed in this study that information security projects are so specific that critical success factors need to be emphasised from project inception. With the identified critical success factors, the researcher recommends that a project methodology be structured to include these factors so that there is a standard in running information security projects successfully. The researcher also identified that amongst the critical success factors identified, there are some that need to be emphasised more than the others due to their level of importance in such projects.
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Bjorn, Brig J. "Critical Success Factors for Evolutionary Acquisition Implementation." Doctoral diss., University of Central Florida, 2012. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/5138.
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Due to extensive challenges to the efficient development and fielding of operationally effective and affordable weapon systems, the U.S. employs a complex management framework to govern defense acquisition programs. The Department of Defense and Congress recently modified this process to improve the levels of knowledge available at key decision points in order to reduce lifecycle cost, schedule, and technical risk to programs. This exploratory research study employed multiple methods to examine the impact of systems engineering reviews, competitive prototyping, and the application of a Modular Open Systems Approach on knowledge and risk prior to funding system implementation and production. In-depth case studies of two recent Major Defense Acquisition Programs were conducted to verify the existence and relationships of the proposed constructs and identify potential barriers to program success introduced by the new process. The case studies included program documentation analysis as well as interviews with contractor personnel holding multiple roles on the program. A questionnaire-based survey of contractor personnel from a larger set of programs was executed to test the case study findings against a larger data set. The study results indicate that while some changes adversely affected program risk levels, the recent modifications to the acquisition process generally had a positive impact on levels of critical knowledge at the key Milestone B decision point. Based on the results of this study it is recommended that the Government improve its ability to communicate with contractors during competitive phases, particularly with regard to requirements management, and establish verifiable criteria for compliance with the Modular Open Systems Approach. Additionally, the Government should clarify the intent of competitive prototyping and develop a strategy to better manage the inevitable gaps between program phases. Contractors are recommended to present more requirements trade-offs and focus less on prototype development during the Technology Development phases of programs. The results of this study may be used by policy makers to shape future acquisition reforms; by Government personnel to improve the implementation of the current regulations; and by contractors to shape strategies and processes for more effective system development. This research may be used by the Government to improve the execution of acquisition programs under this new paradigm. The defense industrial base can use this research to better understand the impacts of the new process and improve strategic planning processes. The research methodology may be applied to new and different types of programs to assess improvement in the execution process over time.ID: 031001550; System requirements: World Wide Web browser and PDF reader.; Mode of access: World Wide Web.; Adviser: .; Title from PDF title page (viewed August 23, 2013).; Thesis (Ph.D.)--University of Central Florida, 2012.; Includes bibliographical references (p. 239-247).
Ph.D.
Doctorate
Industrial Engineering and Management Systems
Engineering and Computer Science
Industrial Engineering
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Ward, Steven Anthony. "Critical success factors for lean construction intervention." Thesis, University of Dundee, 2015. https://discovery.dundee.ac.uk/en/studentTheses/a08f9653-ee1c-4ab8-8776-7ae6233488c9.
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Despite the successful application of lean thinking across a wide range of industries, and a number of UK Government funded programmes such as the Construction Lean Improvement Programme and Constructing Excellence, the construction sector lags behind other sectors as highlighted in the Egan Report (1998) and more recently in Sir John Egan’s speech to the House of Commons in 2008 which gave the construction industry “four out of ten – for trying.”This led to the research question: What are the critical success factors for lean construction interventions? The emergence of lean production as a concept and the contributions of its key historic influencers are explored. Differences between construction and manufacturing are compared and discussed, and it is concluded that there is no practical reason why lean production cannot be successfully applied to construction operations. However, the issue of buildings being “rooted-in-place” is a potential barrier to true global competition. Progress was made towards a satisfactory definition of lean construction, a term hitherto ill-defined. Nineteen potential critical success factors (CSF) were identified in a literature review. A pilot study conducted with senior construction staff experienced in lean construction identified a further seven potential critical success factors and discounted three derived from the literature. Face-to-face interviews with thirty-one construction staff that had attempted lean construction interventions were conducted to examine the significance of each factor. Of the interventions, twenty-six were successful and six were failures. Statistical analysis compared the failure and success groups and of a total of twenty-three factors examined, thirteen were critical, two important, seven not critical and one unknown. Some of the most cited lean critical success factors, for example “There must be a crisis”, were shown to be not significantly important for the construction sector. Interdependencies between the statistically significant factors were explored and it was concluded that a wide concern with “getting buy-in” exists. Three factors appeared to possess a greater ability to influence all the others: the capability of management; client influence; and the right facilitator.
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Sim, Jaesung. "Critical Success Factors in Data Mining Projects." Thesis, University of North Texas, 2003. https://digital.library.unt.edu/ark:/67531/metadc4293/.
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The increasing awareness of data mining technology, along with the attendant increase in the capturing, warehousing, and utilization of historical data to support evidence-based decision making, is leading many organizations to recognize that the effective use of data is the key element in the next generation of client-server enterprise information technology. The concept of data mining is gaining acceptance in business as a means of seeking higher profits and lower costs. To deploy data mining projects successfully, organizations need to know the key factors for successful data mining. Implementing emerging information systems (IS) can be risky if the critical success factors (CSFs) have been researched insufficiently or documented inadequately. While numerous studies have listed the advantages and described the data mining process, there is little research on the success factors of data mining. This dissertation identifies CSFs in data mining projects. Chapter 1 introduces the history of the data mining process and states the problems, purposes, and significances of this dissertation. Chapter 2 reviews the literature, discusses general concepts of data mining and data mining project contexts, and reviews general concepts of CSF methodologies. It also describes the identification process for the various CSFs used to develop the research framework. Chapter 3 describes the research framework and methodology, detailing how the CSFs were identified and validated from more than 1,300 articles published on data mining and related topics. The validated CSFs, organized into a research framework using 7 factors, generate the research questions and hypotheses. Chapter 4 presents analysis and results, along with the chain of evidence for each research question, the quantitative instrument and survey results. In addition, it discusses how the data were collected and analyzed to answer the research questions. Chapter 5 concludes with a summary of the findings, describing assumptions and limitations and suggesting future research.
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Mulzer, Dirk. "Critical success factors of high-growth new ventures /." [S.l.] : [s.n.], 1999. http://aleph.unisg.ch/hsgscan/hm00002239.pdf.
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Mpongoshe, Lukhanyiso. "Critical factors for business success in co-operatives." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020041.
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Many countries that have achieved economic development have a dynamic co-operative sector which contributes substantially to the development of these economies. From a global perspective, co-operatives have been proven to be flexible in meeting a wide variety of social and economic human needs such as job creation, alleviation of poverty and building of communities. With the drive to decrease poverty in South Africa, there has been an increased interest to support co-operatives with the intention to provide employment, social development and building communities/ community care. It seems, however, that South Africa has not yet reached the same momentum in the co-operatives movement as elsewhere in the world and the economy is still characterized by a high unemployment rate and a low growth rate (Van der Walt, 2002). This study is an attempt to determine the factors for business success in co-operatives by assessing the strengths and weaknesses of co-operative businesses within the Nelson Mandela Metropolitan Municipality in the Eastern Cape. The study includes an extensive literature review on the nature and prevalence of co-operatives in South Africa where challenges faced by South African co-operatives and particularly those in the Eastern Cape Province, are indicated. It also highlights international best practice and reveals that for co-operative success, apart for functioning by the International Seven Cooperative Principles, knowledge and expertise in business management are absolutely necessary so that co-operatives can be profitable and sustainable. With this knowledge, an adapted form of the Small Enterprise Development Agency (SEDA) Small Business Assessment Tool was used to formulate the questionnaire and to review business management literature. A survey conducted involved fifty-one co-operative members on the database of the Nelson Mandela Metropolitan University Business Unit. The opinions of the respondents were compared with the guidelines provided by the literature in the study in order to identify the strengths and weaknesses of these co-operatives, which then determine the critical success factors for business success in co-operatives. The empirical results show that the co-operative members understand co-operative principles and function through them. They have a fairly general knowledge of business management. The results also show significantly positive correlations between Marketing Management, Financial Management, Operations Management, Human Resources Management and General Management, on the one hand, and the business success of co-operatives, on the other hand. This indicates that these respondents recognize the importance of these business functions in the success of their businesses. However, failures and weaknesses experienced in these areas lead to the recommendations that they need to be mentored as they cannot put this knowledge into application, and secondly, they need financial assistance and support to sustain the co-operative businesses.
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Brown, Conrad Andrew. "Critical success factors to improve direct labour productivity." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/d1020101.
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An increase in the global competitiveness has forced manufacturing organisations to re-look their facility from a labour productivity standpoint. Leveraging a manufacturing operation into a competitive avantage must at all times support the organisation’s objective. It is therefore critical that the operation reviews its strategy so that it fulfils the ever changing needs in the market. Purpose – The main objective of this research is to identify the critical success factors to improve direct labour efficiency within Johnson Controls Automotive South Africa (Pty) Ltd (JCI). Design/methodology/approach – A combination of a comprehensive literature review and visits to the Uitenhage plant and head office were employed in the study. JCI practices were observed to highlight the level of direct labour productivity. This was followed by interviewing relevant and key personel who had an involvement in achieving direct labour productivity in the plant. A questionnaire-based research approach was adopted for this purpose and a total of 83 valid survey responses were received from staff in the Uitenhage plant, together with head office staff who directly supported the plant. The questionnaire was designed to identify and test perceptions of employees, regarding the factors of production, identified as sub variables. The research aim was to determine the most practical and effective strategies to improve direct labour productivity. Results were analysed and interpreted after which recommendations were formulated. Findings – Several critical success factors identified as sub variables were tested to understand their impact on direct labour productivity. Empirical results showed that organisational culture, leadership culture, employee engagement, communication and skills, development and training, had a significant effect on direct labour productivity. Respective ratings of these elements were discussed with the focus of improving this going forward. Research limitations/implications – Continued scepticim within JCI about the benefits of direct labour productivity to their business is one of the fundamental limitations this research faces. Originality/value – The novelty of the research project stems from the realization of key factors contributing to the improvement of direct labour productivity within the JCI enviroment. The results would provide JCI with indicators and guidelines for a successful implementation of direct labour productivity initiatives in the Uitenhage plant.
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Al-Rajehi, J. S. "Critical success factors for e-government in G.C.C." Thesis, University of Salford, 2007. http://usir.salford.ac.uk/14900/.
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The citizens of the Gulf Cooptation Cancel (G.C.C.) countries have been facing an increasing problem in recent years relating to the difficulties in obtaining public services. The time taken to receive a public service has been increasing, and the quos at public organizations have been increasing. Citizen is also having to shuttle between many public organizations in order to complete a service. The finding of the exploratory study conducted at the General Traffic Department (GTD) showed that citizens want services to be provided online instead of traditional means, which means implementing e-Government initiatives.
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Boyer, Jacob L. (Jacob LeGrand) 1972, and Thomas G. 1967 DiNanno. "Critical success factors in entertainment-based retail development." Thesis, Massachusetts Institute of Technology, 1999. http://hdl.handle.net/1721.1/64907.
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Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1999.Includes bibliographical references (leaves 103-105).
There is a development phenomenon spreading across urban areas of the United States. Municipalities are undertaking multi-million dollar investments to support new stadiums for professional sports franchises. Accompanying these high profile investments is a concurrent investment in museums and cultural attractions of all types aimed at attracting tourists and local interests alike. This phenomenon is part of a wave of well planned and executed economic development initiatives that are using the development of cultural icons such as sports stadiums and museums to anchor commercial and retail development in the area. This thesis will look to identify the critical success factors in creating an urban entertainment district that encompasses sports venues, museums or other cultural icons, and an entertainment based retail center. It will identify the stakeholders in such an initiative and analyze the driving factors in the development and planning process. The combination of the three elements - stadium, museum, retail entertainment center- creates a critical mass of development that will serve as a model for other municipalities as they look to create their own downtown entertainment districts. It will also look at any combination of elements as a possible economic development initiative rather than a strict definition and closely defined form. Four case studies will be presented and analyzed, Faneuil Hall in Boston, Inner Harbor in Baltimore, Gateway/North Harbor in Cleveland and The Gateway in Salt Lake City as four projects undertaken in four large U.S. cities. We will also try to superimpose these success factors to secondary markets.
Jacob L. Boyer and Thomas G. DiNanno.
S.M.
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Sousa, Leandro Rodrigues. "Analytics: critical success factors on implementation in organizations." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-22062017-112809/.
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Responsável pela recuperação de dados a partir de várias fontes, por analisar e dar apoio à decisão através de procedimentos computacionais e análises estatísticas, Analytics vem conquistando grande interesse da comunidade científica e também no atual mercado de negócios. Através da enorme oferta de ferramentas tecnológicas e do grande entusiasmo relacionado com a evolução das tecnologias da informação, a implementação de Analytics, na ausência de planejamento estruturado pode ocasionar baixo desempenho do projeto e agregar pouco valor ao negócio, apo ponto de trazer prejuízos para a organização. Esta pesquisa tem como objetivo investigar os fatores críticos deste tipo de implementação na literatura científica e analisar como estes se manifestam nas organizações. A pesquisa constrói um quadro teórico conceitual a partir da revisão de literatura do tema para a análise da evolução deste nas discussões acadêmicas, através da aplicação de análises bibliométricas. Fatores são selecionados com base na literatura, referentes ao sucesso da implementação de Analytics relacionados aos sistemas de apoio à decisão, sendo divididos em construtos de Gestão de Negócios e Tecnologia da Informação. A pesquisa qualitativa, através do uso do método de estudo de caso, analisou quatro organizações de diferentes segmentos e projetos de implementação de soluções de Analytics. O trabalho conclui que há aderência aos fatores depreendidos da literatura e que haja reações distintas do alinhamento da Tecnologia da Informação com a estratégia do negócio de acordo com o tipo de solução implementada na organização.Responsible for retrieving data from several fonts, for analyzing and providing support decision through computational procedures and statistical and for descriptive and predictive analysis, Analytics has been achieving great interest from scientific community and in the today\'s business market. Through the huge offer of technological tools and the great enthusiasm related to the information technology evolution, the implementing of Analytics in the absence of structured planning may cause low performance of the project and add low value to the business, and even bring loss to the organization. This research aims to investigate the critical actors of this kind of implementing and evaluate how they manifest on organizations. The methodology adopted focus on conceptual theoretical model built from the literature review followed by the analysis of the evolution of the topic in academic discussions through a bibliometric analysis application. Several factors are selected based on scientific production, all related to the success of implementing Analytics based on knowledge from other decision support system literature, divided in two constructs, Business Management and Information Technology. The qualitative research, with the use of case study method, analyzed four organizations from distinct market and products, as well as distinct Analytics implementation projects. The research concludes that there are strong relationship between the factors extracted from literature and shows that there are dissimilar reactions regarding the alignment between Information Technology and the business\' strategy, being related to the type of Analytics solution implemented in the organization.
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Glover, Wiljeana Jackson. "Critical Success Factors for Sustaining Kaizen Event Outcomes." Diss., Virginia Tech, 2010. http://hdl.handle.net/10919/26914.
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A Kaizen event is a focused and structured improvement project, using a dedicated cross-functional team to improve a targeted work area, with specific goals, in an accelerated timeframe. Kaizen events have been widely reported to produce positive change in business results and human resource outcomes. However, it can be difficult for many organizations to sustain or improve upon the results of a Kaizen event after it concludes. Furthermore, the sustainability of Kaizen event outcomes has received limited research attention to date.
This research is based on a field study of 65 events across eight manufacturing organizations that used survey data collected at the time of the event and approximately nine to eighteen months after the event. The research model was developed from Kaizen event practitioner resources, Kaizen event literature, and related process improvement sustainability and organizational change literature. The model hypothesized that Kaizen Event Characteristics, Work Area Characteristics, and Post-Event Characteristics were related to Kaizen event Sustainability Outcomes. Furthermore, the model hypothesized that Post-Event Characteristics would mediate the relationship between Kaizen Event and Work Area Characteristics and the Sustainability Outcomes. The study hypotheses were analyzed through multiple regression models and generalized estimating equations were used to account for potential nesting effects (events within organizations).
The factors that were most strongly related to each Sustainability Outcome were identified. Work Area Characteristics learning and stewardship and experimentation and continuous improvement and Post-Event Characteristics performance review and accepting changes were significant direct or indirect predictors of multiple Sustainability Outcomes and these findings were generally supported by the literature. There were also some unanticipated findings, particularly regarding the modeling of Sustainability Outcomes result sustainability and goal sustainability, which appear to illustrate potential issues regarding how organizations define and track the performance of Kaizen events over time and present areas for future research. Overall, this study advances academic knowledge regarding Kaizen event outcome sustainability. The findings also present guidelines so that practitioners may better influence the longer-term impact of Kaizen events on their organizations. The research findings may also extend to other improvement activities, thus presenting additional areas for future work.Ph. D.
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Tsoi, Pui Man. "Critical success factors for strategic information systems planning." HKBU Institutional Repository, 2001. http://repository.hkbu.edu.hk/etd_ra/283.
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Mhlanga, Osward. "Critical success factors for airlines in Southern Africa." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2837.
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Thesis (DTech (Tourism and Hospitality Management))--Cape Peninsula University of Technology, 2018.The airline industry is structurally challenged by its very nature, facing high fixed costs, cyclical demand, intense competition and vulnerability to external shocks. This is exacerbated further by other endogeneous and exogeneous challenges in the operating environment, which make it difficult to operate airlines successfully. Consequently, structural, endogeneous and exogeneous challenges produce thin profit margins for airlines, thereby prompting airline managers to identify critical success factors to these challenges. However, operating airlines in southern Africa has proved to be fraught with difficulties resulting in several airlines terminating their services after short periods of operation, thereby disrupting travellers. The purpose of this research is to identify critical success factors to overcome challenges facing airlines in the region. A mixed-methods research design and an extensive literature review on critical success factors for airlines was employed, followed by several interviews with key personnel at eight southern African airlines. Purposive sampling was used to collect data from 54 respondents from eight different airlines. From the study, it is clear that the ability for airlines to survive financially is seriously threatened by organisational, industry, and environmental success factors. Within the organisation management inefficiency, labour inefficiency, use of aged fleets and management turnover significantly affected negatively the performances of state carriers, whilst alliances and the use of a standardised fleet significantly affected positively the performances of private airlines. The following environmental success factors namely, political, economic and technological factors, significantly affected negatively the performances of all airlines. Furthermore, national airlines received preferential treatment, which often distorted any prospect of a level playing field, thereby preventing privately owned carriers from competing effectively. The following industry success factors namely, rivalry amongst existing competitors, the bargaining power of suppliers and the bargaining power of customers significantly affected negatively the performances of airlines. As such, the following industry success factors were identified, namely the low threat of substitutes and new entrants, which are not enough to mitigate intense rivalry and the high bargaining power of customers and suppliers. Several suppliers can squeeze airlines, and even though the threat of new entrants is low, wherever there is potential, there will be new entrants, creating overcapacity and reducing yields. Consequently, to overcome challenges in the region the following organisational success factors were identified, namely management efficiency, the use of a modern fleet, fuel efficiency, labour efficiency, alliances, aircraft choice and customer satisfaction.
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Walander, Tomas, and David Larsson. "Critical success factors in Agile software development projects." Thesis, Linköpings universitet, Programvara och system, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-131842.
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The demand for combining Agile methodologies with large organizations is growing as IT plays a larger role in modern business, even in traditional manufacturing companies. In such organizations, management feel they are losing the ability to plan and control as the developers increasingly utilize Agile methodologies. This mismatch leads to frustration and creates barriers to fully Agile software development. Therefore, this report aims to evaluate what factors affect Agile software development projects in an organizational context, and in particular how these factors can be monitored by the effective use of measures. This master thesis project has conducted a case study at Scania IT, a subsidiary of truck manufacturer Scania, as well as an extensive literature review, which together help identify several critical success factors for combining Agile methodologies with an organization. The report concludes that several aspects are important when agility is introduced to a functional organization and also when combined with a project stage gate model. Moreover, it was found that measures, in particular software metrics, can greatly aid the organization in overcoming several organizational barriers. However, to succeed, corrective actions must be defined that help the organization prevent the measure from becoming yet another statistic data, but rather learn and improve its way of working.
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Jussila, Pertti, and Kirsten Wenderholm. "Mission accomplished? : Measures of Success and Critical Success Factors in Startup Project Management." Thesis, Umeå universitet, Företagsekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-105507.
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This research studies project success in the context of decision-makers in young, entrepreneurial companies, namely startups. More precisely the companies are European companies that are independent, active and under 10 years of age, and furthermore identified as startups through a framework created from literature derived from Organizational Life Cycle theory and other pluralistic literature about startups. The main concentration is in the concepts related to project success: Project Success Criteria and Critical Success Factors, based on two research questions: 1. “What success criteria are perceived to be most relevant in the project management of startup firms?” 2. “What critical success factors are perceived to be most relevant in project management of startup firms and why?” Previous studies on project management have been mostly conducted in the context of large organizations and typically in a quantitative form. Studies in project management of startups have been scarce, and in project success, nonexistent. Researchers have called upon project literature that concentrates on particular organizational context. In this study, existing theories are studied to find the most suitable framework for success criteria. This study is conducted as a case study, wherein interviews were conducted with startup founders, partners and CEOs, located in Finland, Sweden and Germany. The data collection in the interviews consisted of both semi-structured questions and rating of importance regarding the elements of aforementioned theoretical frameworks of Project Success Criteria and Critical Success Factors, creating a rich set of data, forming holistic cases of the view of project success. The resulting indicate that the most relevant success criteria for startup decision-makers are connected to customer relations, which dictates also the importance of short-term and long-term goals. The economic goals as well the preparation for future were more polarizing. The concentration on customer criteria is not divergent from previous research, but the importance of team criteria is a noticeable difference and a common theme across cases. It is also noticeable in the statements of interviewees that in the startup context the uncertainty regarding products, customers, and economical factors create certain tensions in project success assessment. In Critical Success Factors, there were also clear themes that mirror the aforementioned results. It furthermore became apparent that startups do not have clearly established tools or methods for their project management, which may distinguish them from larger, more established organizations.
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Liu, Di, and Zhichao Zhai. "An empirical study of Agile planning critical success factors." Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-14802.
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Context. With the popularity of Agile methods, many studies about Agile software development has been done by researchers. Among the phases in Agile software projects, planning is critical because it provides an overview of the project and a guiding of future work. In addition, success factors are also mandatory to the success of Agile software development. The current literature focus on the success factors during the whole lifecycle rather than planning phase, and they don’t make an in-depth analysis on the factors. In this thesis, we perform an empirical study to deeply study the critical success factors at agile planning phase. Objectives. The main aim of our research is to identify the critical success factors at Agile planning phase and challenges associated with each factor. We list four objectives to support our main aim. First is to investigate the factors that are mandatory to the success of Agile software development at planning phase. Second is to investigate the challenges associated with each factor. Third is to find out the ways to address these challenges. The last is to identify the consequence of not ensuring these factors. Methods. We employed two research methods: systematic mapping and survey. Systematic mapping is used to identify the critical success factors of entire lifecycle in current literature. To find critical success factors at agile planning phase and make in-depth analysis, we conducted a survey based on an online questionnaire. The online questionnaire was consisted of open-ended questions and was sent to respondents who have experience on Agile development. Results. Through systematic mapping, we identified 13 papers and 47 critical success factors for Agile software development. We also made a frequency analysis for these factors and they will be the effective evidence to support the results of survey. Through the survey, we identified 13 critical success factors at agile planning and made an in-depth analysis for these 13 factors. These 13 factors are divided into two categories: people factor (individual-level, team-level) and process factor. Through the contrastive analysis of mapping results and survey results, we found that 7 factors of survey results are same or similar with some factors shown in mapping. The other 6 factors of survey are first shown. Conclusions. The factors proposed in this thesis are proved that they are important to the success of the project at planning phase. Failure to consider these critical success factors may lead to inefficient planning and even result in the failure ofthe whole project. The challenges and corresponding solutions can help organizations well manage these critical success factors. In conclusion, these detailed descriptions of critical success factors can be used as a guideline to help people increase the chance of successfully developing software with high quality and low cost in practice.
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Mohamad, Kamar Kamarul Anuar. "Critical success factors to industrialised building system (IBS) contractor." Thesis, University of Salford, 2011. http://usir.salford.ac.uk/26821/.
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Industrialised Building System (IBS) is defined as a construction technique in which components are manufactured in a controlled environment (on or off site), transported, positioned and assembled into a structure with minimal additional site work. The Malaysian construction industry has been urged to change from a conventional method to IBS to attain better construction quality and productivity, reduce risks related to occupational safety and health, alleviate issues for skilled workers and dependency on manual foreign labour, and achieve the ultimate goal of reducing the overall cost of construction. The use of IBS has been made compulsory in the construction of public buildings and the adoption was supported by the government through programmes, incentives and encouragement policies stipulated under the IBS Roadmap 2003-2010. Despite acknowledging its benefits, the construction industry is still not rapidly embracing IBS. This is mainly due to its traditional and conservative nature where anything new or different faces implementation barriers. In addition, there is a lack of knowledge to help traditional contractors to successfully transform to IBS. The availability of such knowledge could help to accelerate the uptake of IBS. The aim of the research is to identify the critical success factors for IBS uptake and develop a framework to support the transformation of contractors to the IBS. The research adopted a multiple-case-studies approach. The main part of this thesis is a presentation and discussion of case studies with contractors in Malaysia. The analysis is based primarily on cross-case analysis and pattern matching where nine critical success factors and two enablers have been identified as significant to the success of IBS. From the critical success factors, this research proposes a framework which was validated with an industry focus group. Strategy, people and process were identified as the main elements of the framework. The framework depends largely on the strategy, meetings of human capability and capacity, and improvements to the process. The enabling factors are Information Technology (IT) and continuous improvement. The outcome of this research showed that the main problems that are preventing contractors from embracing IBS are rarely purely technical in origin. They are more related to the organisational strategy and soft issues which underpin the capability of the organisation to successfully implement IBS. This led to the fact that IBS is best handled as a holistic process and requires a total synchronisation of construction, manufacturing and design. In addition, factors such as project management, procurement, rationalisation, standardisation, repetition, collaboration, integration, supply chain partnering, planning, skills and training were found to be essential and they need to be carefully considered during the transformation process.
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Xu, Hongjiang. "Critical success factors for accounting information systems data quality." University of Southern Queensland, Faculty of Business, 2003. http://eprints.usq.edu.au/archive/00001526/.
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Quality information is critical to organisations’ success in today’s highly competitive environment. Accounting information systems (AIS) as a discipline within information systems require high quality data. However, empirical evidence suggests that data quality is problematic in AIS. Therefore, knowledge of critical factors that are important in ensuring data quality in accounting information systems is desirable. A literature review evaluates previous research work in quality management, data quality, and accounting information systems. It was found that there was a gap in the literature about critical success factors for data quality in accounting information systems. Based on this gap in the literature and the findings of the exploratory stage of the research, a preliminary research model for factors influence data quality in AIS was developed. A framework for understanding relationships between stakeholder groups and data quality in accounting information systems was also developed. The major stakeholders are information producers, information custodians, information managers, information users, and internal auditors. Case study and survey methodology were adopted for this research. Case studies in seven Australian organisations were carried out, where four of them were large organisations and the other three are small to medium organisations (SMEs). Each case was examined as a whole to obtain an understanding of the opinions and perspectives of the respondents from each individual organisation as to what are considered to be the important factors in the case. Then, cross-case analysis was used to analyze the similarities and differences of the seven cases, which also include the variations between large organisations and small to medium organisations (SMEs). Furthermore, the variations between five different stakeholder groups were also examined. The results of the seven main case studies suggested 26 factors that may have impact on data quality in AIS. Survey instrument was developed based on the findings from case studies. Two large-scale surveys were sent to selected members of Australian CPA, and Australian Computer Society to further develop and test the research framework. The major findings from the survey are: 1. respondents rated the importance of the factors consistent higher than the actual performance of those factors. 2. There was only one factor, ‘audit and reviews’, that was found to be different between different sized organisations. 3. Four factors were found to be significantly different between different stakeholder groups: user focus, measurement and reporting, data supplier quality management and audit and reviews. 4. The top three critical factors for ensuring data quality in AIS were: top management commitment, education and training, and the nature of the accounting information systems. The key contribution of this thesis is the theoretical framework developed from the analysis of the findings of this research, which is the first such framework built upon empirical study that explored factors influencing data quality in AIS and their interrelationships with stakeholder groups and data quality outcomes. That is, it is now clear which factors impact on data quality in AIS, and which of those factors are critical success factors for ensuring high quality information outcomes. In addition, the performance level of factors was also incorporated into the research framework. Since the actual performance of factors has not been highlighted in other studies, this research adds new theoretical insights to the extant literature. In turn, this research confirms some of the factors mentioned in the literature and adds a few new factors. Moreover, stakeholder groups of data quality in AIS are important considerations and need more attention. The research framework of this research shows the relationship between stakeholder groups, important factors and data quality outcomes by highlighting stakeholder groups’ influence on identifying the important factors, as well as the evaluation of the importance and p erformance of the factors.
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Johnson, Michael Leroy. "Critical success factors for electronic marketplaces : an exploratory study." Thesis, Durham University, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.242613.
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Gerber, Anzél. "Critical success factors in cello training : a comparative study." Thesis, Goldsmiths College (University of London), 2008. http://research.gold.ac.uk/8055/.
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The research focused on the identification and ranking of critical success factors that contribute most significantly towards the training of a cello student. The empirical study was based on a sample of cello teachers in four countries selected for the study, namely Germany, Russia, the United Kingdom and the United States of America. A literature study, identifying a broad category of factors that could contribute towards successful cello training, formed the basis of the questionnaire. These critical success factors included the quality of the teacher, acquired skills, the talent and giftedness of the student, support rendered to the student, and the curriculum. Each of these factors comprised five sub factors. The respondents were required to rank these factors in order of importance. In the final analysis, they were requested to rank the five main factors. A statistical process of ranking (forced ranking) and Kruskal-Wallis was applied to rank and analyse the responses of the cello teachers in the survey. The critical success factors that contribute the most significantly towards successful cello training were identified and compared.
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Cöster, Fredrik, Marcus Engdahl, and Johan Svensson. "Critical success factors : An evaluation to identify strategic capabilities." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35872.
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Background: Strategic capabilities are vital components for organisations to include in their business. Another essential elements in a strategy that can affect the performance of an organisation in both a negative and positive direction are critical success factors. This research will study if it possible to evaluate organisations CSFs in order to see whether a well performed CSF also can be identified as a strategic capability. Purpose: The purpose of this thesis is to evaluate organisations CSF in order to identify strategic capabilities Research question: What CSFs can be identified? Which CSFs are identified as strategic capabilities? Methodology: This thesis involved a qualitative pre-study consistent of a content analysis and semi-structured interview that were used to provide measurements to the quantitative survey. Conclusion: The findings indicate that it is possible to identify strategic capabilities by evaluating CSFs. In this study transportation, number of stores and the atmosphere were considered as strategic capabilities.
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Rash, Catherine I. "Critical success factors in Florida's bed and breakfast industry." Honors in the Major Thesis, University of Central Florida, 2009. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/1313.
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This item is only available in print in the UCF Libraries. If this is your Honors Thesis, you can help us make it available online for use by researchers around the world by following the instructions on the distribution consent form at http://library.ucf.edu/Systems/DigitalInitiatives/DigitalCollections/InternetDistributionConsentAgreementForm.pdf You may also contact the project coordinator, Kerri Bottorff, at kerri.bottorff@ucf.edu for more information.Bachelors
Rosen College of Hospitality Management
Hospitality Management
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Inayat, Asfandyar. "Critical success factors for different organizations in construction projects." Thesis, Kansas State University, 2012. http://hdl.handle.net/2097/14201.
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Master of ScienceDepartment of Civil Engineering
Hani Melhem
Researchers have been compiling lists of key factors the presence or absence of which have determined the success or failure of projects. Early researches of critical success factors were largely theory based; subsequent researches employed the use of statistics and continuously refined methods like neural network and the analytical hierarchy process. Over the passage of time, the focus has narrowed down from broad generalization of ‘projects’ to ‘project classes’. The thesis can be broadly divided into three components. First Component: The first component (Chapter 1, 2, and 3) leads an insight into the basic concept of success factor studies, and the empirical frameworks adopted for identification of critical success factors. The second and the third component, comprises literature review and original research, respectively. These components pertain to success factor studies of construction projects, and are introduced as below. Second Component: The second component (Chapter 4: Review Component) sets out to choose from among a treasure of resources on construction projects, three such state of the art works that can best explain the progress in search of success factors over a period of the foregoing 25 years. After discussing each work in detail, the reader’s attention is drawn to a collective discussion, and summary towards the end of the Review Component. The review includes the following works: (1) Pinto and Covin, 1989, (2) Ashley et al., 1987, and (3) Kog and Loh, 2011. Pinto and Covin (1989) endeavored to set aside the convenient research trend of treating all project types (Manufacturing, R&D, Construction etc.) as similar. It was felt that management practitioners considered the generalized project management prescriptions offered by researchers as mostly inapplicable to the unique situations posed by their respective classes of projects. Stepwise regression analysis was employed to seek separate sets of CSFs for construction and R&D projects. The choice of these two project types was made as they apparently lied on opposite ends of the spectrum of characteristics. The phases of project lifecycle considered for determining CSFs were conceptualization, planning, execution, and termination. It was concluded that though identification of a set of general critical success factors has some benefits for both academics and practitioners, strict adherence to them would not necessarily ensure project success. It was proved that every project type offers its own set of problems, and that these vary over a project’s lifecycle. The review briefly touches upon the work of Ashley et al. (1987) so as to lead an insight into yet another methodology adopted by CSF researchers. This study views project success from the project managers’ perspective for the owner and contractor organizations they works for, and does not take into consideration the view point of other professionals working for owner, contractor and consultant organizations. Hypothesis testing was employed to find those factors that exhibited strong statistical difference while going from average to outstanding projects. Kog and Loh (2011) studied a possible dissimilarity between CSFs pertaining to different components of construction projects: (1) civil works, (2) architectural works, and (3) mechanical and electrical works. Using the Analytical Hierarchy Process the CSFs were compared separately for the objectives of budget, schedule, quality, and overall performance. They concluded that, on the whole, markedly distinct sets of factors were perceived as crucial by professionals associated with these three components. Apart from their varying job descriptions, the divergence in views of professionals was interpreted to be an outcome of the different frames of time that they mostly work in. While a major portion of civil and structural works would be undertaken in early project-life, mechanical and electrical works, and architectural works would be initiated later in the project’s life. For the three components of construction projects (C&S: civil & structural, M&E: mechanical & electrical, and architectural works), the highest correlation of views was seen to exist between the C&S and M&E, while the lowest was always that between the M&E and the architect. This trend remained the same whether the goal of overall performance or any of the three objectives were taken into consideration. Third Component: The thesis terminates with the original work (Research Component: Chapter 5) conducted by the author in the light of Chua et al. (1999) that had attempted, though very briefly, to distinguish between CSFs for different organizations involved in construction projects. Because the survey sample of Chua et al. (1999) was quite small, the researchers referred to their findings regarding organization-based CSFs as inconclusive. It was suggested that further research be conducted in this regard. Addressing these recommendations, the ‘Research Component’ has differentiated the CSFs based on organizational backgrounds of project participants: consultants, contractors, and project management organizations. Spearman’s test on overall rankings of 40 significant factors results in a highest level of correlation between the managers and contractor personnel (rs=0.54), followed by that between the managers and the consultants (rs=0.50), and a least correlation between the contractor personnel and the consultants (rs=0.19). Managers not only maintain a significant presence on the site with the contractors, but also coordinate with the consultants regarding any design-construction issues that arise more than often during project execution: No wonder why their pivotal position helps the managers to establish a higher understanding with both contractor personnel and consultants. The lowest correlation of views between the contractor personnel and the consultants arise from the spot on difference between their workspace environments. Whereas the contractor personnel operate in the field, the consultants are mostly restricted to their design offices.
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Johansson, Fanny, and Andreas Pedersen. "Critical Success Factors: A study of Swedish Restaurant Franchisors." Thesis, Högskolan i Gävle, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-27551.
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ABSTRACT Aim: From its inception to its expansion nationally and internationally, the management of a restaurant franchise concept uses various critical success factors to overcome the barriers that they encounter throughout their different growth phases. This study aims to find out what the CSFs are for Swedish restaurant franchisors of different sizes, what barriers they encounter and what their solutions to these problems are. Method: This is a qualitative study. An initial study was performed by open-ended interviews with the CEOs of the Swedish Franchisor organization and the CEO of the Swedish Franchisee organization. Thereafter, ten semi-structured telephone interviews were held with the upper management at Swedish restaurant franchisor companies. Saturation was achieved after 6-8 interviews and the data was analyzed thematically. Results & Conclusions: Small franchisors focus on concept development, finding capital and finding franchisees. Two of the smaller franchisors used crowdfunding to finance their expansion. Larger franchisors focus on standardization, improving their quality and on brand building. The conclusion is that there are significant differences in the CSFs for small and large franchisors. Suggestions for future research: This study is limited in scope and limited in time. For future research, we would recommend a longitudinal study of several newborn franchise systems, to study them over several years and to see which CSFs are more important at different growth stages. Another research approach could be to rank the CSFs by using a quantitative method and work with a larger sample frame of franchisors. Or to study our fastest growing respondent. Contribution of the thesis: The main contribution to literature is that small franchisors focus on selecting the right franchisees and locations, large franchisors focus on developing the concept and on standardization. The main managerial implication is that franchisors of all sizes need to take a broad perspective and plan for different expansion phases. Keywords: Franchising, Franchisee, Franchisor, Critical Success Factors, CSFs, Restaurant Chain, Fast-Food chain, life cycle, expansion, barriers.This is a study of what the most important tasks are to successfully expand ten franchised restaurant chains in Sweden. These tasks have been studied in various industries and are commonly referred to as "Critical Success Factors." It is interesting to study these tasks since the upper management in any company and industry need to be aware of what the most important tasks are for their company, as well as the need of measuring these tasks. The result of the study was that restaurant franchisors seem to have different CSFs depending on their size. Small franchisors focus more on, e.g., concept development, whereas large franchisors focus more on, e.g., standardization. The managerial implication is that managers in expanding franchise systems need to be aware that the CSFs change over time.
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Carvalho, Sandro Seibt. "An analysis of critical success factors in ERP implementation." reponame:Repositório Institucional do FGV, 2011. http://hdl.handle.net/10438/8536.
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Essa tese foca em diferentes perspectivas sobre CSF (Fatores Críticos de Sucess) em implementações de ERP (Enterprise Resource Planning). A literatura atual foca nos CSF sob o ponto de vista da alta gerência da organização e classifica esses CSF baseado nessa visão. Essa tese irá apresentar a visão do time de implementação de ERP sob os principais CSF e irá utilizar um estudo de caso para avaliar se a alta gerência e o time de implementação compartilham a mesma visão. Além disso ess tese irá propor uma relação entre o sucesso na implementação de ERP e os CSF pesquisados, usando o método PLS (Partial Least Squares) para analisar as respostas do time de implementação a um questionário desenvolvido para medir sucesso na implementação de ERP.
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Johansson, Marcus, and Simon Granström. "Critical success factors betydelse för nystartade svenska e-handelsföretag." Thesis, Högskolan Dalarna, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:du-30297.
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Den teknologiska utvecklingen i samhället har lett till en brant ökning i användandet av ehandel. Denna utveckling har bidragit till att konsumenter ställer högre krav på sin shoppingupplevelse och företagen måste nu anpassa sig efter detta. Konkurrensen på ehandelsmarknaden sker på andra villkor gentemot den traditionella marknaden med fysiska butiker då företaget genast konkurrerar på en global skala. Företagen måste nu hitta nya sätt att synas och sticka ut från mängden för att inte försvinna i bruset. Vi har i denna studie undersökt vilka faktorer som är viktigast för att bli framgångsrika på en konkurrenskraftig internetmarknad. Med hjälp av tidigare forskning har vi identifierat ett antal ”critical success factors” som anses vara centrala för ett e-handelsföretags framgång. Dessa teorier har sedan ställts mot empirisk data insamlad från fem svenska e-handelsföretag från olika marknadssegment. De gemensamma faktorer vi sett från såväl teori som empiri är service och företagens förmåga att på ett personligt plan kommunicera med sina kunder över internet. Något som man normalt sett får i en fysisk butik är inte givet en e-handel, därav måste e-handlarna anpassa sin verksamhet gentemot konsumenten.The technological development in our society has led to a steep rise in the use of ecommerce. This development has contributed to higher demands from consumers considering their shopping-experience and the companies must learn how to adapt. The terms of the competition on the e-commerce market are different from the traditional market with brickand-mortar stores as they immediately compete on a global scale. In order to not disappear in the sheer volume of competition, the companies now must find new ways to stand out. In this study, the authors have examined which factors that are significant to the rapid growth in e-commerce, and how they will comprehend with the competitive internet market. With help from previous studies, the authors have identified several critical success factors that may be central to the success of e-commerce businesses from different market segments. These theories have bene tested against the empirical data gathered from five different segments of the market. The common ground in the success factors analyzed from the empirical data as well as the theoretical data is service and personal communication towards the customer. Something that you normally would get in a traditional brick-and-mortar store, hence the e-commerce urgent need to adapt and submiss to the consumers.
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KONG, Jia Hui. "ERP implementation planning : a critical success factors (CSFs) approach." Digital Commons @ Lingnan University, 2005. https://commons.ln.edu.hk/cds_etd/4.
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Enterprise Resource Planning (ERP) is an integrated set of software modules which are linked to a common database to handle basic corporate functions such as planning, manufacturing, sales, marketing, accounting, distribution, human resource and inventory. When ERP is implemented successfully, it can reduce operating costs, increase productivity, and improve customer services. However, ERP fails to deliver the promised benefits in many companies due to the poor implementation planning. A successful ERP implementation requires a careful thinking, good planning from a strategic perspective.
It is difficult to measure the success of an extremely complex information system such as ERP as it involves almost every aspect of business operations. Different people from different perspectives will have different views about the success of ERP implementation. Therefore, we adopted Critical Success Factors (CSFs) approach. We identified the critical success factors for the success implementation of ERP based on literature review. A model is developed with assumption that there is Relative Importance (RI) among these critical success factors. The data collected in Chinese Mainland manufacturing companies were analyzed on Structural Equation Modeling by LISREL.
Six critical success factors were identified by the survey as the relative important critical success factors. They are (1) Business Process Reengineering management, (2) change readiness, (3) software competence and IT skills, (4) departmental communication, (5) top management support, and (6) hardware and equipments. Understanding the importance of these factors will help managers to make a good planning for ERP implementation. It is suggested to set high priority to these critical success factors, which can help managers to have a better control of the activities in the process of ERP implementation. Hopefully, it will increase the chance to implement ERP successfully.
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Zhou, Diana. "Critical success factors towards SMEs sustainability in Johannesburg municipality." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/52354.
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The essence of entrepreneurship spanning many decades, from, broadly put, seen as any attempt to create something new to current times including concepts of economic value creation and uncertainties. The urgency of small businesses contributing to the creation of this value is visible to the country due to unemployment stagnating at 25.5% and the 2008 financial crisis not a so distant memory. Entrepreneurship breeds innovation which can be turned into an economic value. Small businesses are a breeding place for innovation. Entrepreneurship Orientation (EO), a concept in entrepreneurship literature highlights the innovativeness, pro-activeness and risk taking businesses can be positively on business performance. However, with the high mortalities of small business at stages of business inception, a need has been created in relooking at what the factors impacting business are critical for to improve on SMEs life expectancy.
By inferring age of the business as a measure of business performance, a quantitative cross sectional study was conducted on 62 owners of small businesses with age of 10 years and beyond to investigate what the owners perceived as factors critical for SME survival. Through the ranking of the factors deemed to impact on SME performance, an understanding of what factors were deemed critical was found. A focus on managerial skills on managing business resources and value offering moderated byMini Dissertation (MBA)--University of Pretoria, 2015.
pa2016
Gordon Institute of Business Science (GIBS)
MBA
Unrestricted
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Lopes, Fernando Jorge Bastos da Silva. "Critical success factors of customer relationship management implementation in residential real estate." Master's thesis, Instituto Superior de Economia e Gestão, 2011. http://hdl.handle.net/10400.5/2980.
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Mestrado em Gestão e Avaliação ImobiliáriaDespite the large stream of research literature about CRM (Customer Relationship Management), analysis of CRM in Real Estate (RE) is scarce. Therefore, the authors undertook the task of identifying the Critical Success Factors (CSFs) in the implementation of CRM in Residential RE market. Through qualitative and exploratory research in the form of 9 semi-structured individual face-to-face interviews to Portuguese developers, estate agencies, CRM software suppliers and academics, empirical evidence was gathered about how relationships occur in a process with such high involvement from customers. It was also explored the multiple available features of CRM strategies and tools. Though, without a case study analysis this research only presents a static cross-sectional perspective. Results indicate that the most relevant CSF’s for CRM implementation in Residential RE are connected with employee engagement, thus one of our propositions to increase its success relies on improving internal marketing strategies, alongside with adjustments on the employee financial rewarding methods. Overall, given the market characteristics, our approach to CRM was not on the typical Customer Lifetime Value perspective of repeated purchase, but more on the importance of gaining trust from customers to maximize their possible positive word of mouth, hence increasing Customer Referral Value.
Apesar da grande variedade de literatura sobre CRM (Customer Relationship Management), trabalhos de investigação sobre CRM no imobiliário são escassos. Justifica-se portanto o interesse dos autores em identificar os Factores Críticos de Sucesso (FCS) na implementação de CRM no mercado imobiliário residencial. Com recurso a investigação qualitativa e exploratória através de 9 entrevistas pessoais aprofundadas a promotores, agências de mediação imobiliária, empresas fornecedoras de software de CRM software e académicos portugueses, foi compilada informação empírica sobre o modo como se desenvolvem as relações num processo que implica um elevado envolvimento por parte dos clientes. Foram também abordadas as múltiplas estratégias e ferramentas de CRM disponíveis para o imobiliário. Todavia, na falta de uma análise de caso, esta tese apenas apresenta uma static cross-sectional perspective. Os resultados indiciam que os FCS mais relevantes para implementação de CRM no mercado imobiliário residencial estão relacionados com o envolvimento dos colaboradores, e por isso uma das nossas sugestões para aumentar o seu sucesso baseia-se em melhorar as estratégias de marketing interno, conjuntamente com ajustamentos na componente da compensação remuneratória. Em suma, dadas as características deste mercado, a nossa abordagem sobre CRM não se baseou na típica perspectiva de Customer Lifetime Value e compra repetida, mas mais na importância de ganhar confiança por parte dos clientes de modo a maximizar o seu possível Word of Mouth positivo, e com isso aumentar o Customer Referral Value.
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"Critical success factors : an annotated bibliography." Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 1989. http://hdl.handle.net/1721.1/2258.
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Chu, Ning-Hsin, and 朱寧馨. "The Critical Success Factors of software." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/80004539519339145754.
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CHIU, SHENG-WEN, and 邱聖文. "National Army Physical Critical Success Factors." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/8jj58m.
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碩士南臺科技大學
資訊管理系
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Strength of the people is the power of the nation, physical fitness and watercraft as essential elements of the military, is the foundation of combat skills and fighting for the improvement of the national army physical fitness, army officers and soldiers to enhance basic fitness training and diligent as to strengthen soldiers physical exercise physical fitness, to enhance the country Army overall combat capability. Rome, as well as modern samurai in feudal authoritarian countries, it is the use of physical training to strengthen national, but also all other democratic countries to take advantage of sports training to develop a strong military force to defend national security, closely observe ancient sergeant and Sports relations, ancient warfare, mostly direct combat, fighting with the enemy soldiers must exercise the ability to make good use of weapons, physical fitness is therefore the current military should learn important one course, and according to good "fitness" of citizens in general and athletes is important, in terms of our military more of its importance, how to use the usual physical training and personal time off to practice, and with the effective curriculum planning and testing of personnel applying pressure to effectively enhance military combat force Discussion on the theme of this study. In this study, AHP（Analytichierarchy process, AHP） the purposes of the military physical fitness test data collected over the past decade related to proposed safety factor to consider, as the basis for assessment of fitness for military combat power of promotion criteria; respectively by land, sea and air forces to explore, hoping questionnaire officers, noncommissioned officers, soldiers of all sectors of the national army able to identify the relative importance of enhancing the operational capability to measure variables enemy, and as a suggestion to improve the strength of the military in the war agility training perform tasks.
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Lai, Chi-Wei, and 賴啟維. "Critical Success Factors for Angry Birds." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/40785698966714148320.
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碩士輔仁大學
資訊管理學系
100
Angry Birds has been the top-selling paid application on Apple's App Store for a long time. Angry Birds has not only hit an amazing number of worldwide downloads, but even people without a Smartphone can get Angry Birds information from the app’s promotional video, PSP, or the internet. This study uses case study methodology to find the critical success factors for Angry Birds. This study focuses on players via in-depth interviews, and uses a Triangulation method to cross-match analysis with expert opinions, from the analysis to discover new behaviors and phenomena; finally summarized the success factors in Angry Birds are as follows： 1.The interface is intuitive and approachable. 2.The Angry Birds games provide fun for light players and challenges for heavy players. 3.Players can control the time to play the game. 4.The Angry Birds games make the best of the touch control on the mobile device.
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Lin, Tzu-chao, and 林子超. "Critical Success Factors for Photo Blog." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/83182931622286431577.
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碩士世新大學
資訊管理學研究所(含碩專班)
100
With the Advent of the Web 2.0 era, Internet content providers provide content gradually by the network service provider convert users take the initiative to supply the content, Among them, the most well-known Blog rise of, Blog and website different is, Blog is a platform to communicate with the users interaction and depth, Could represent the depth of communication is outside of the Blog to immediate information updates, Immediate with friends to do the exchange of information, experience Exchange, Continued development of Internet, A growing number of Internet users and Web operators to join, Blog in recent years, rapid rise, Its rate of expansion far beyond the well-known Moore's Law, Taiwan "FIND" Since 1996 Internet users survey, Has accumulated 16 years of Internet user information, as of the end of September 2011, The number of users of each connection method after the weighted operator, Plus the number of users of the Academic Network Deduction of the low degree of user, Deduction of one account and more than one account of duplicate values, 2nd quarter of regular Internet users in 2011 a population of about 1,096 million,93.8% of users visited has blogs, 66.6% of users have their own blog, view Blog behavior analysis, Users interviewed a week to visit the blog of the average number of about 5 times, Each time it takes an average of about 1.4 hours, Purpose is to find the needs of the blog readers and find out the Critical Success Factors, The conclusions of this study a critical success factors of the seven major photo blog, Mutual exchange, Enjoy fun, Allow criticism, exquisite photo, With practical value, Open Subscribe, Wide Lovers.
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Chen, Pin-Jui, and 陳品叡. "QFD Explore The Critical Success Factors for Plant Factory." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/zvpvtn.
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碩士國立宜蘭大學
應用經濟與管理學系經營管理碩士班
102
Agriculture is the backbone of country and impacts the economic development. The difficulties in Agriculture are faced with food shortage, food safety and resource scarcity in the future. In recent years, many countries are actively developing the field of Plant Factory (PF) and expecting to solve the problem of losing the talented employees in primary industry. However, the past experience has shown that the critical problem is the high cost; particularly, the cost of initial investment in PF is higher than traditional agricultural. Therefore, the purpose of this study is to find out the key success factors for managing PF. This study summarizes some research papers, reports and secondary data of PF; also, the SWOT and the Quality Function Deployment are applied to build the framework. Firstly, this study conducted an expert’s questionnaire to reveal the voice of customers (VOC), secondly, an interview of experts is deployed to find the voice of engineering (VOE). Finally, the key success factors are explored via HOQ step by step. The empirical study showed the top five critical success factors are improving product value, building good facilities and environmental control equipment, integrating the management of interdisciplinary professionals, safety food, and setting a diversified market channels. The findings of this research can be a reference for decision making of future PF managers.
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Chen, Yun-Ying, and 陳雲英. "The Success Critical Factors of Nonprofit Organization’s The Success Critical Factors of Nonprofit Organization’sFundraising-Applied on Orphanage." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/79708143310308344529.
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碩士中國科技大學
運籌管理研究所
97
With the transition of the economic environment and the society in Taiwan, citizens gradually pay much more attention to Non-Profit Organizations. Among different types, Children’s Shelter plays an important role in supporting children in the future. It would be difficult and arduous for children to stand above the society in the future if they only rely on the government support without sufficient social resources. By discussing the literary reviews, the study shows how orphanage finds the way that includes successful factors and marketing activities for fund-raising which are suitable for themselves in order to improve the management of orphanage. The study is conducted by the individual interviews of the qualitative research in terms of Children’s Shelter’s social functions and operation as well as methods, activities, efficiency and reasons for fund-raising. The frame of interview is proceeded in semi-structured interviews, which induces that the fund-raising activities is the most efficient way for Children’s Shelter. In terms of the interviews, the analyzed result can be induced that orphanage has two different styles of marketing communication. Conservative operators prefer to hold the fairs, whereas active operators focus more on public relationship and tend to put effort in creating issues to attract the Press in order to arouse citizens’ attention. Apparently both ways are attributed to the success in operation of market segmentation. With different strategies, the study shows that both the identical and distinct successful key factors of fund-raising. That enables orphanage to vary the strategic planning for fund-raising according to the different cultural backgrounds and regions. At last, the study is expected to offer suggestions for the follow-up research and provide the better ways of development and sustainability for Children’s Shelter.
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Wu, Chung-Wei, and 吳忠衛. "The Critical Success Factors on Virtual Organization." Thesis, 2000. http://ndltd.ncl.edu.tw/handle/98302825898371494512.
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碩士銘傳大學
管理科學研究所
88
With the rises and development of Internet, The Virtual Organization becomes a hot form of corporation gradually. As everyone knows, they have the abilities of rapid response to environment and effective communication between members. This study deals with the critical success factors of Virtual Organizations through content analysis and case study of three famous Virtual Organizations, Dell, Cisco and Amazon. This study proposes that there are eight important critical success factors, which are the uses of information technology, the promises to each other, the distribution of rights and responsibilities between members, the core competencies and complementary resource of members, the member''''s attitudes to the organization, the famous brand of members, the attention to customers and the spirit of innovation. In addition, the study offers five important propositions about the management of Virtual Organization.
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林淑惠. "A Study on the Critical Success Factors." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/76pt4w.
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碩士國立彰化師範大學
會計學系企業高階管理
93
Due to the innovative policies which are carried out by the Executive Yuan, the government financial difficulty, the method of cutting manpower, in governments and reduce of the budget, all government organizations have to find ways to solve the shortage of manpower and lack of budget. Since the business tax issue has been taken over by the National Tax Administration since 2003, there were many issues cannot be linked and cannot be solved right away .As a result, levying business tax has become the most troublesome matter. Includes a find literature analysis and Delphi technique to find out the factors of simplifying the job flow for business tax and also to offer the government to improve this issue.
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HSU, MING-SHU, and 徐銘淑. "Government Company ERP Implementation Critical Success Factors." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/278f68.
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碩士國立高雄應用科技大學
資訊管理系碩士在職專班
105
Owing to the reasons of rapidly changed global economy, internationally competitive environment and highly evolved information technology, enterprise resource planning (ERP) systems have become the backbone strategy in most companies to integrate internal resources and enhance the operational performance, including the government company. However, the implementation of ERP systems is a technologically and organizationally complex process and the failures are not rare. In most of the published literatures, the critical success factors (CSFs) for the implementation of ERP systems are generally focused on private sector. This research aims to explore the CSFs for ERP systems implementation in government company. We develop a four-stage research method combined modified Delphi method and in-depth interview to list our results in five-stage System Development Life Cycle of ASAP. Our findings include these following: First, “the objective and goal of company” is the most important factor in the project preparation stage. Second, “Adequate project champion”, “Sustained management support” and “Key user involvement and participation” rank top three in the business blueprint stage, realization stage and final preparation stage. Third, “End user involvement and participation” and “Comprehensive support plan and manpower” additionally focus in the go live and support stage. Finally, the research results of ERP systems implementation are presented as a future guidance in government company as well as researchers.
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陳桑翌. "Critical Success Factors of Individual Coffee Shop." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/91544409181288446470.
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Mendes, Tiago João Grilo. "Critical success factors when exporting "vinho verde"." Master's thesis, 2018. http://hdl.handle.net/10071/18764.
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The wine industry has played a major role in Portugal’s economy for some time, much of it due to wine exports. These are critical for firms and a path to be pursued in the process of internationalization, as it is proven to bring greater profitability and success, in this highly competitive sector. However, entering foreign markets can bring many challenges to a firm, and those should be evaluated and measured, in order to understand how to overcome them. The solution to these obstacles is the main focus of this research, where the critical success factors for wine exporting are assessed, by understanding what the wine consumers’ preferences are when it comes to the purchase decision-making process. This was done for wine in general, Portuguese wine and Vinho Verde, in order to establish a comparison between them, and to conclude what are the success factors for the export of Vinho Verde.
Results show that improving the promotion of the region of Vinho Verde and the overall quality of the wines may be the key to higher export success in the wine industry.A indústria do vinho tem tido um papel importante na economia de Portugal nos últimos anos, e em muito se deve à exportação, que é crucial para as empresas no processo de internacionalização e um caminho a ser seguido, já que está provado trazer grande lucro e sucesso, neste sector extremamente competitivo. Contudo, entrar em mercados estrangeiros pode trazer grandes dificuldades a uma empresa, que devem ser avaliadas e medidas, de forma a compreender como as ultrapassar. A solução para esses obstáculos é o principal foco desta pesquisa, onde os fatores críticos de sucesso para a exportação de vinho são avaliados, ao perceber quais são as preferências do consumidor de vinho no que toca ao processo de decisão de compra. Isto foi feito tanto para o vinho em geral, como para o vinho Português e o Vinho Verde, de maneira a estabelecer uma comparação entre eles, e concluir quais são os fatores de sucesso para a exportação de Vinho Verde. Os resultados evidenciam que a maior promoção da região do Vinho Verde e o melhoramento da qualidade dos vinhos pode ser essencial para obter maior sucesso na exportação na indústria do vinho.
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Hung, Chiung-Iun. "Critical success factors for online auction websites /." 2002. http://emp3.hbg.psu.edu/theses/available/etd-02042003-102541/.
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Chen, Pao-Yun, and 陳寶雲. "Exploring Critical Success Factors for skills competition." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/76884304225727838652.
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碩士國立中正大學
企業管理研究所
100
Senior high school students' skill contest can highlight the effectiveness of skill-teaching at school .All the school spare all the effort for the contest. Only with the co-working with all the authorities concerned can skill-learning at vocational high schools end up efficiently. We deeply believe that the reference data of the training for competition players is very important and helps a lot with the effectiveness of craft education in the education system. The reference data also strengthen the professional knowledge and skills of all kinds of subjects with the learning theory working closely with practices to hekp students win the contest . That will contribute to future employment or further study of competition players, becoming the technical and vocational elites. Finally, they got the most feedback for their efforts and strived for the highest prestige for the school. As for the critical success factors of skill competitions in this study, we use the Analytic Hierarchy Process (AHP) to explore the critical success factors. The study showed that the overall key factors to the critical successful skill competition are in the sequence: The most in the overall 17 factors is “family background environment”, followed by “problem-solving skills”, “the ability of the individual potential to develop”, “teachers' professional capacity”, “the funding-and-expense management, training plans and modes”, “the students' personal qualities”, “self-challenging and self-management skills”, “technology innovation”, “strategic alliances of schools and enterprises”, “attitude and perseverance”, “teachers' attitude”, “size of the training place”, “the organization management policy”, “the advantages of resources”, “ perfect machinery and equipment”, and “communication, coordination and review”. Conclude the critical success factors of the skill competition: Firstly, based on the three main dimensions: “operation of strategic alliances”, “skill resources at the schools”, “students’ achievement”. Among these three important indicators, also the three main dimensions, we found that “students’ achievement” is the most important; secondly, the secondary dimension layers work the most significantly on these three: (A) the relative weight analysis of “the technological innovation capability” with the performance objectives on “operation of strategic alliances”. (B) the relative weight analysis of “teachers' professional capacity” with the performance objectives on “skill resources at the schools”. (C) the relative weight analysis of “family background environment” with the performance objectives on “students’ achievement”. Keywords: craft competition, key success factors, strategic alliances,achievement, Analytic Hierarchy Process
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Jui-Lung, Chang, and 張瑞隆. "The outsourced management practices critical success factors." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/65669222964021089211.
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碩士國立臺灣科技大學
資訊管理系
101
Information technology has undergone rapid developments in today’s global business environment, and information technology outsourcing is one such development. Information technology outsourcing not only decreases expenses and compensates for a company’s lack of human resources, but also enables a company to re-estimate its intangible benefits. Information outsourcing should be planned and estimated in detail. Then, the best project management approach should be selected to promote its efficiency. Otherwise, information outsourcing may fail, and standards and requirements may not be met if outsourcing suppliers are not managed properly. The study investigates global academic literature, aggregates the information provided in such literature, and organizes details about the high-technology industry’s current information outsourcing development. Furthermore, the study discusses the three aspects of outsourcing, namely, outsourcing demanders, outsourcing suppliers, and communication management, and how they affect future demand for information outsourcing and strategic investment decisions. The study uses high-technology software industries, the banking business, and game industries as subjects, and used a questionnaire survey to analyze the current status of information outsourcing in the high-technology industry. The study also considered the factors involved in selecting information outsourcing and investment strategies, and analyzed different strategies employed as the market economy changes. The study used outsourcing service demanders and suppliers as case respondents in the analysis. Sources from the demand side and the supply side were aggregated to enhance information objectivity. The inductive results and suggestions of this study were obtained by addressing two aspects during interviews, namely, the factors that affect information outsourcing and the right business approaches that benefit enterprises.
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Hope, TL. "The critical success factors of enterprise architecture." Thesis, 2015. http://hdl.handle.net/10453/38961.
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University of Technology Sydney. Faculty of Engineering and Information Technology.After more than twenty five years of development many organizations still struggle to harness Enterprise Architecture's potential with, according to the literature, perhaps only five per cent of them succeeding. Seeking the critical success factors (CSFs) of Enterprise Architecture, the research begins with a systematic analysis, to minimize subjectivity, of an eclectic but extensive collection of literature. With few extant sources directly addressing the question much of the data is discursive. Overall, this methodology-centric literature offers, as a result of an ascendant "Builders' paradigm", a plethora of advice on WHAT artefacts to create and HOW to create them, but little on the socially constructed realities of architecture. While an initial list of CSFs is derived from the literature, tainted by the methodological discourse, they are individually inadequate and collectively less than a compelling explanation of this complex sociotechnical phenomenon. So, concluding that EA's historical development has resulted in a deficient body of knowledge, and influenced by Hevner, March, Park and Ram's (2004) call for alignment with real world experience, the research embarks on the transdisciplinary engagement of primary sources, architects. Over 200 architects from 20 countries and 16 industries were surveyed while architects from both successful and failed programmes were interviewed. The subsequent analytical integration and interpretation of literary, survey and interview data creates a new rich empirically-founded resource for researchers to exploit and extend that suggests the origins of many of the salient features of architecture. From this integrated analysis an insightful understanding of EA "practice" emerges - in the sense of a "tacit mastery" of the architects. The analysis concludes that the cultivation of a legitimized, purposeful, and socially reproduced practice, by the actions of the architects, is the foundation of success. The core contribution of the research is a new sociologically-centric body of knowledge called Purpose Driven Architecture Practice (PDAP). This is a significant alternative 'paradigm' to the prevailing artefact centricity that dominates architecture. PDAP employs empirically substantiated success factors to provide a socio-centric practice framework that management and architects can use to develop an "enabling" enterprise architecture programme. The thesis closes with a call for further research into the sociological aspects of architecture.