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Relevant bibliographies by topics / Courier services

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Academic literature on the topic 'Courier services'

Author: Grafiati

Published: 4 June 2021

Last updated: 27 April 2022

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Journal articles on the topic "Courier services"

1

Anvekar, Sandhya. "Courier Services in India: Concerns for Effective Service Delivery." Ushus - Journal of Business Management 6, no. 2 (June 11, 2007): 83–90. http://dx.doi.org/10.12725/ujbm.11.8.

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The courier industry in India is like a vital link of communication between persons and corporations meant for individual and industrial benefits. It is an industry worth Rs. 50 billions and is on steady pace of development. More than 2300 courier companies operating in India, it is a challenge for the service provider of courier services to be unique, competent and provide effective service delivery. An insight into the crucial and critical incidents of service failure and strategizing by closing these failures will ensure effective service deliveries by the courier service providers. A trained and skilled front stage personnel, committed delivery boys/runners and efficient distribution networking can enable the courier service operators to provide failure free effective service delivery.

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Ejdys, Joanna, and Aleksandra Gulc. "Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service." Sustainability 12, no. 21 (October 31, 2020): 9088. http://dx.doi.org/10.3390/su12219088.

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Service quality perceived by clients should be a crucial element in the process of co-creating sustainable services. This article aimed to examine relationships between five constructs: the usefulness of courier services, the ease of use of courier services, the trust in courier services, the service quality, and the future intention to use courier services. This research focuses on courier services. An electronic questionnaire was used to conduct confidential interviews. It was distributed between January and March 2019. The number of questionnaires returned by courier service customers amounted to 1073. The authors used generalized least squares (GLS) of structural equation modelling (GLS-SEM) to verify the hypotheses. The obtained results confirmed statistically significant relationships between the variables of the ease of use and the trust in service, the usefulness and the trust in service, the trust in service and the service quality and finally, the service quality and the future intention to use the services. The obtained results confirmed an important role of technological aspects in courier service quality, which will become the main determinant of the development of this sector in the future. The authors proposed a new approach to the definition of trust in service. Apart from the interpersonal trust, they shed more light on the trust in the supplier, i.e., the trust in the used technologies.

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Porębska, Ewelina, Jacek Caban, and Mateusz Sopoćko. "Development of courier services in Poland." Transport and Communications 3, no. 1 (2015): 22–25. http://dx.doi.org/10.26552/tac.c.2015.1.5.

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The article presents the genesis of courier services in Poland, since the first such businesses in 1982. Courier companies in Poland are relatively short on the market, holding the prominent place in the economy of the country. The courier services in comparison with the countries of Western Europe are still in the development stage. After 2000 began the process of merger of best organised national courier companies by the largest global companies. In the article are presented factors affecting development of courier service in Poland, as well as the changes, which occurred within a few years, such as the level of employment, enterprises operating range and their generated revenue.

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SADIKIN, ALIE, and DARU SUSANTI. "PELUANG USAHA KURIR ONLINE TERHADAP PENINGKATAN EKONOMI DAN PENYERAPAN TENAGA KERJA DI MASA PANDEMI COVID 19 (Studi Kualitatif di Kurir Online Ekspress)." Develop: Jurnal Ekonomi Pembangunan 1, no. 1 (June 22, 2021): 26–35. http://dx.doi.org/10.53990/djep.v1i1.68.

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A big impact also occurred on job seekers during the Covid-19 pandemic, the competition for job seekers was very fierce as a result of the increasing number of unemployed. It is predicted that in midApril 2020 there will be a surge in unemployment, therefore during this pandemic, some new job seekers have to compete with people who have lost their jobs due to Covid-19. The increasing number of orders is also supported by the services that provide courier services. This opportunity is taken by a business actor who is involved in an online courier business or with a business name is Kurir Ekspress located in Cikeas. Based on the background of this study, the researcher wants to analyze how the Kurir Ekspress opportunity factor in improving the economy during the Covid 19 pandemic, also how the role of online couriers as an opportunity to absorb labor during the Covid 19 pandemic and whether the innovation / advantages of express couriers in customer satisfaction

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Teoh, Teoh Yeon Kin, Suzanawati Abu Hasan, and Siti Nur Atikah Zahari. "Data Envelopment Analysis for Malaysia Courier Services Performance and Customer Satisfaction." Journal of Computing Research and Innovation 5, no. 3 (October 21, 2020): 25–33. http://dx.doi.org/10.24191/jcrinn.v5i3.135.

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One of the key issues of the current courier services in Malaysia is the efficiency of the courier itself. In today's competition, many factors have recognized that influence the efficiency of courier services. Hence, numbers of analytical models and formu las were introduced to measure the efficiency of courier service. This paper presents a practical approach for identifying the level of customers’ satisfaction towards courier service companies using Data Envelopment Analysis and four courier services whic h were Poslaju, City - Link Express , J&T Expres s, and GD Express in Hulu Terengganu were selected. Data Envelopment Analysis is chosen in this study because it can deal with complex connections between several inputs and outputs on performance evaluation iss ues. The input criteria considered in this study are assurance, empathy, reliability, responsiveness, tangibility, and price. Meanwhile, customer satisfaction is chosen as the output criteria. The results showed that Poslaju is ranked as the most efficient company, followed by City - Link Express in second and J&T Express as the third. The least efficiency score obtained makes GD Express as the last ranked courier service among these four courier services. Furthermore, the results are mainly influenced by the input criteria of assurance, empathy, and tangibility. This study helps the customer to select the most efficient courier service that can save their time, money, and energy. Finally, this study also can guide courier services to decide on which criteria are effective to be improved to enhance their business performance.

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Firdaus, Muhammad. "PERMINTAAN TAMBAHAN TARIF JASA KURIR DALAM BISNIS DELIVERY ORDER DI KOTA LANGSA (TINJAUAN ETIKA EKONOMI ISLAM)." At-Tafkir 12, no. 2 (December 4, 2019): 198–215. http://dx.doi.org/10.32505/at.v12i2.1337.

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Delivery order is an inter-messaging service, in its mechanism, the customer called the admin delivery to order an item desired and the admin to forward the order via what’s app to the courier. But in practice, the courier sometimes asks for additional fee courier services to consumers for a variety of reasons. The issue in this study, how is the practice additional requests for courier services in order delivery business in Langsa city and how the Islamic economic ethics reviews against additional requests for courier services in delivery order business in Langsa city. This type of research is field research. The results of this research shows, the practice additional fee courier services to consumers is the consumers feel lied. The additional fee practice of courier services is reviewed according to Islamic law is not yet qualified, because in practice the addition of fee made to make consumers or customers are less willing to feel disadvantaged because there is no prior notice (gharar), so the consumer or costomer is forced to pay. In Islam, it has been explained that one of the two people is forced to do the contract, so the contract is not valid.

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Chen, Ming-fei, Yan-qiu Liu, Yang Song, and Qi Sun. "A Contract Coordination Model of Dual-Channel Delivery between UAVs and Couriers Considering the Uncertainty of Delivery for Last Mile." Discrete Dynamics in Nature and Society 2019 (December 8, 2019): 1–11. http://dx.doi.org/10.1155/2019/6214359.

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For the traditional last-kilometer delivery, commodities are sent from the distribution center to the distribution transfer station, which are then delivered by the couriers from the distribution transfer station to the consumers. This single distribution channel cannot prioritize services for consumers closer to the distribution center, resulting in a waste of distribution resources. To deal with the last-kilometer delivery problem, this paper attempts to build a dual-channel distribution system consisting of UAVs and couriers. And the impact of the market allocation proportion on the expected profit of the last mile service through the two different distribution channels is discussed and analyzed. It is proved that the improved revenue sharing contract can realize the coordination of the dual-channel distribution between UAVs and the couriers. The numerical examples verify the effectiveness of the model and contract coordination. According to the research, first, with the increase in the uncertainties of the delivery quantity, the profit of the UAV channel shows a downward trend, while the profit of the courier channel remains basically the same. This is because the labor cost of the courier channel is relatively stable. Second, with the increase in the market allocation proportion of the last-kilometer delivery, the optimal delivery quantity of the UAV channel and the optimal order quantity of the courier channel are both increasing, while the overall profit of the last-kilometer is first rising and then decreasing. Third, the expected profit of the UAV channel and the courier channel can achieve Pareto improvement through the improved revenue sharing contract.

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Futamura, Tsuyoshi. "Using Bicycles for Courier Services." Material Cycles and Waste Management Research 22, no. 3 (2011): 217–19. http://dx.doi.org/10.3985/mcwmr.22.217.

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Zielińska, Edyta, and Sylwia Siedlecka. "Criteria for assessing the quality of courier services in Poland." AUTOBUSY – Technika, Eksploatacja, Systemy Transportowe 19, no. 6 (June 30, 2018): 987–91. http://dx.doi.org/10.24136/atest.2018.215.

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The article presents information on the essence of the courier activity in Poland. The range of services provided by courier companies in our country was described. Also, the importance of such activity in fulfilling the individual needs of society was discussed. The most important criteria for determining the level of quality of the services offered by the companies that deliver various types of parcels home and abroad were set forth. Moreover, opinions of some cus-tomers using the services of three courier companies operat-ing in Poland, i.e. DPD, UPS and GLS, were provided.

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Marcysiak, Adam. "Customer service quality management on the courier services market." Entrepreneurship and Sustainability Issues 9, no. 1 (September 30, 2021): 190–203. http://dx.doi.org/10.9770/jesi.2021.9.1(11).

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Dissertations / Theses on the topic "Courier services"

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Bernauw, Kristiaan C. A. "The legal aspects of international air courier and air express services /." Thesis, McGill University, 1985. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=66039.

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Luxová, Adéla. "Analýza produktů poskytovatelů KEB služeb na poli B2B." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-162175.

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The main goal of this thesis is to find an optimal CEP service provider for specific company by using Fuller's pairwise comparison method. The thesis focuses only on B2B field. The products and parameters are chosen on that basis and they also correspond to needs of the company. At the beginning there is theoretical part, which enables to understand the following problematic and analysis properly. The next part explains the needs of companies in B2B field in the terms of CEP services. The last part is mainly about analysis and about the specific case. At the end of the thesis there is a final conclusion.

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Kuča, Vít. "Analýza logistických procesů u internetového obchodu." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-165964.

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This Master's thesis focuses on chosen logistic processes of the specific e-shop. In the theoretical part, the specific environment of e-shops is described. This part also contains theoretical base for providers of courier, express and parcel services. The practical part of the thesis is divided into two parts. The first one shows ABC analysis and its suitability for the chosen entity. In the other part, sent parcels are analyzed, focusing on its structure and frequency. In the conclusion of the paper, there is an evaluation of benefits from the proceedings taken during the elaboration of this thesis.

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Zahradníčková, Olga. "Expresní přeprava nebezpečných věcí." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-18443.

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The diploma thesis deals with the transport of dangerous goods in courier services. It is divided into three parts. The first part explains the term dangerous goods and its interpretation in different legal standards. In this part selected articles of the ADR Agreement and IATA DGR Regulations for road and air transport of dangerous goods are described. After the theoretical part the practical part begins, which deals with the practical aspects of transport of dangerous goods by selected courier companies and the service provided. This part also tries to identify the incidents which may happen during the transport of dangerous goods. The third part of the diploma thesis examines the transport possibilities of a particular shipment, vaccine of the fox against rabies produced by Bioveta, a.s. company. This part suggests two possible ways of transporting the vaccine, describes the necessary formalities to be followed and compares the price offers of the surveyed companies for this transport.

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Slavík, Roman. "Produkt DPD Intercontinental v podmínkách expresních služeb." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-16484.

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The submitted diploma thesis deals with the courier, express and parcel market and the product DPD Intercontinental. The courier, express and parcel market is analyzed in terms of today's state of the market as well as trends of the market changes. Product DPD Intercontinental is examined from many points of views, particularly related to competitive situation on the market. As a result is presented SWOT analysis and on its basis is determined goal for the product in question. The goal should be fulfilled by realization of suggested measures.

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Chlebová, Kateřina. "Srovnání přepravních podmínek poskytovatelů expresních a kurýrních služeb v ČR." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-17090.

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The aim of this master thesis is to analyse the market of courier, express and parcels services. It focuses on the issue of relevant national and international legal framework, with a particular interest in the principles of liability. Furthermore, it provides information on activities of the major courier, express and parcels suppliers: TNT Express Worldwide and DHL Express. These two companies and their Terms and conditions of carriage are subjects for a case study which deals with logistics provider's liability for destruction or loss of or damage to cargo and liability for damage caused by delay.

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Lai, Wing-ching Theresa. "Organization change in a courier company : a case study /." Click to view the E-thesis via HKUTO, 1985. http://sunzi.lib.hku.hk/hkuto/record/B42128171.

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Lai, Wing-ching Theresa, and 黎詠淸. "Organization change in a courier company: a case study." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1985. http://hub.hku.hk/bib/B42128171.

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Taylor, Teresa Brooks, Jamie Branam Brown, and Mary R. Langenbrunner. "Outside the Four Walls: Incorporating Service Learning into the Curriculum." Digital Commons @ East Tennessee State University, 2018. https://dc.etsu.edu/etsu-works/3469.

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Gravani, Maria. "From courses to processes : teachers' and tutors' experiences and perceptions of an in-service training course in Greece." Thesis, University of Bristol, 2003. http://hdl.handle.net/1983/81145c29-15fc-4aa1-8d98-080c20bf6bbf.

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Books on the topic "Courier services"

1

Canada. Industry, Science and Technology Canada. Couriers. Ottawa: Industry, Science and Technology Canada, 1991.

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DeGezelle, Terri. Couriers. Mankato, Minn: Bridgestone Books, 2002.

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Ishikura, Tomoki. Higashi Ajia no kōkū nettowāku ni okeru kokusai kōkū kamotsu ryūdō henka ni kansuru shinario bunseki. Yokosuka-shi: Kokudo Gijutsu Seisaku Sōgō Kenkyūjo, 2009.

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Blair, Nathaniel. The secrets to air courier travel: A special report. (S.l.): the author, 1992.

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Canada, Training and Development. Directory of courses and services, 2001-2003 =: Répertoire de cours et services, 2001-2003. Ottawa, Ont: Minister of Public Works and Government Services Canada = Ministre des travaux publics et services gouvernementaux Canada, 2001.

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Moser, Sepp. Nachtkurier: Express am Himmel Europas. Frauenfeld: Verlag Huber, 2007.

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Le courrier doit passer: L'aventure de l'Aéropostale. Paris: Larousse, 2007.

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Central Council for Education and Training in Social Work. Colleges running in-service courses in social care. [s.l.]: CCETSW, 1989.

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Joint Military Intelligence Training Center (U.S.). Intelligence training courses. [Washington, D.C.?]: Joint Military Intelligence Training Center, 1993.

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), Joint Military Intelligence Training Center (U S. Intelligence training courses. [Washington, D.C.?]: Joint Military Intelligence Training Center, 1993.

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Book chapters on the topic "Courier services"

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Chung, Ki Ho, Seung Yoon Ko, and Chang Seong Ko. "Collaborative and Sustainable Network Design in Courier Services." In IFIP Advances in Information and Communication Technology, 254–61. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-99704-9_31.

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Ulmer, Marlin W., Jan Brinkmann, and Dirk C. Mattfeld. "Anticipatory Planning for Courier, Express and Parcel Services." In Logistics Management, 313–24. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-13177-1_25.

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Pilinkienė, Vaida, Vilma Deltuvaitė, Asta Daunorienė, and Vaidas Gaidelys. "Competition in Postal, Courier and Financial Services Industries." In Competitiveness Creation and Maintenance in the Postal Services Industry, 65–274. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-31906-3_3.

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Gath, Max. "A Case Study: Courier, Express, and Parcel Services." In Optimizing Transport Logistics Processes with Multiagent Planning and Control, 201–20. Wiesbaden: Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-14003-8_7.

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Jalil, Muhammad Naiman, and Eesha Shah. "Overseas Courier Services, Pakistan: Logistics Operations at Central Region." In Business and Management Practices in South Asia, 223–57. Singapore: Springer Singapore, 2018. http://dx.doi.org/10.1007/978-981-13-1399-8_10.

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Pilinkienė, Vaida, Vilma Deltuvaitė, Asta Daunorienė, and Vaidas Gaidelys. "Legal Regulation of Competition in Postal, Courier and Financial Services Industries." In Competitiveness Creation and Maintenance in the Postal Services Industry, 37–63. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-31906-3_2.

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Schwind, Michael, and Marcel Kunkel. "Informationssysteme in Transport und Verkehr: Collaborative Optimization of Last Mile Networks for Courier, Express and Parcel Delivery Services." In Multikonferenz Wirtschaftsinformatik 2010, 389–90. Göttingen: Göttingen University Press, 2010. http://dx.doi.org/10.17875/gup2010-1447.

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Rodríguez-Vásquez, William Camilo, Eduyn Ramiro López-Santana, and Germán Andrés Méndez-Giraldo. "Proposal for a Hybrid Expert System and an Optimization Model for the Routing Problem in the Courier Services." In Communications in Computer and Information Science, 141–52. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-50880-1_13.

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Mellinger, Christopher D. "Preparing informed users of language services in public service interpreting courses." In Global Insights into Public Service Interpreting, 171–84. London: Routledge, 2021. http://dx.doi.org/10.4324/9781003197027-14.

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Baez, Marcos, Boualem Benatallah, Fabio Casati, Van M. Chhieng, Alejandro Mussi, and Qamal Kosim Satyaputra. "Liquid Course Artifacts Software Platform." In Service-Oriented Computing, 719–21. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-17358-5_71.

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Conference papers on the topic "Courier services"

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Lee, Hee Jeong, Hyun Jeung Ko, Young Hwan Sohn, and Chang Seong Ko. "Profit-Based Network Design in Express Courier Services." In 2008 3rd International Conference on Innovative Computing Information and Control. IEEE, 2008. http://dx.doi.org/10.1109/icicic.2008.433.

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Wen, Jiu, and Yanchun Sun. "A Map-Matching Service Designed for Courier Trajectories." In 2017 IEEE International Conference on Web Services (ICWS). IEEE, 2017. http://dx.doi.org/10.1109/icws.2017.66.

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Chung, Ki-Ho, Jae-Jeung Rho, and Chang Seong Ko. "Network Design for Strategic Alliance in Express Courier Services." In 2008 3rd International Conference on Innovative Computing Information and Control. IEEE, 2008. http://dx.doi.org/10.1109/icicic.2008.379.

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Mahamad, Saipunidzam, Suziah Sulaiman, and Wong Yi Leng. "An Integrated Courier Services Application: A New User Experience." In 2018 IEEE Conference on e-Learning, e-Management and e-Services (IC3e). IEEE, 2018. http://dx.doi.org/10.1109/ic3e.2018.8632652.

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Sun, Yanchun, Kui Wei, Zijian Qiao, Jiu Wen, and Tianyuan Jiang. "A Personalized Service for Scheduling Express Delivery Using Courier Trajectories." In 2016 IEEE International Conference on Web Services (ICWS). IEEE, 2016. http://dx.doi.org/10.1109/icws.2016.36.

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Szczepanik, Tomasz, Katarzyna Sukiennik, Katarzyna Grondys, and Marta Kadłubek. "THE USE OF IT SYSTEMS IN THE DISTRIBUTION OF COURIER SERVICES AND CUSTOMER SERVICE." In 25th International Academic Conference, OECD Headquarters, Paris. International Institute of Social and Economic Sciences, 2016. http://dx.doi.org/10.20472/iac.2016.025.055.

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Grondys, Katarzyna, Katarzyna Sukiennik, Anna Wiśniewska-Sałek, and Konrad Sikora. "EVALUATION OF THE LEVEL OF A COURIER SERVICES BY INDIVIDUAL CUSTOMERS." In 25th International Academic Conference, OECD Headquarters, Paris. International Institute of Social and Economic Sciences, 2016. http://dx.doi.org/10.20472/iac.2016.025.028.

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Stojanov, Michal. "DEVELOPMENT OF COURIER SERVICES IN THE CONTEXT OF THE OMNICHANNEL STRATEGY." In 5th SGEM International Multidisciplinary Scientific Conferences on SOCIAL SCIENCES and ARTS SGEM2018. STEF92 Technology, 2018. http://dx.doi.org/10.5593/sgemsocial2018/1.5/s05.033.

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Auzina-Emsina, Astra, and Velga Ozolina. "Transportation, logistics and regional development in COVID-19 era: modelling sectoral shocks caused by policy and safety measures." In Research for Rural Development 2021 : annual 27th International scientific conference proceedings. Latvia University of Life Sciences and Technologies, 2021. http://dx.doi.org/10.22616/rrd.27.2021.021.

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COVID-19 policy and measures have caused both negative and positive challenges for the transport sector. The aim of the research is to model an impact of shocks that transport and logistics encounter during the COVID-19 era on the economy and regional development. A comparative-static approach that involves an input-output model with additional regional modelling block and scenarios are applied. Two scenarios are estimated for Latvia’s economy: firstly, extremely dramatic decline in demand on air transport services by 90%; secondly, unexpected increase in demand for postal and courier services that doubled output. The results of the first scenario argue that the service sector is influenced more than manufacturing due to air transport collapse –rental and leasing services (-11.6%), employment services (-9.7%), other transport services (-7.0%), impact on manufacturing is relatively minor and only on certain branches. The results of the second scenario on doubled output in postal and courier services argue that there is a positive impact, but the scale is relatively low, the most affected industries are manufacturing (of paper products (increase by 1.7%), rubber and plastic goods (1.6%)). The findings confirm that the urban areas due to higher economic activity and larger service sector are more affected to the modelled shocks both negative and positive. The rural areas are relatively less negatively affected during the crisis, but at the same time, during the recovery (for example, in the post-COVID era) it may lead to weaker economic activity and the rural areas will continue to lag behind urban areas.

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Dones, Reginald Lance E., and Michael N. Young. "Demand on the of Courier Services during COVID-19 Pandemic in the Philippines." In 2020 7th International Conference on Frontiers of Industrial Engineering (ICFIE). IEEE, 2020. http://dx.doi.org/10.1109/icfie50845.2020.9266722.

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Reports on the topic "Courier services"

1

Rauch, Nathan C. Business Case Analysis: Reconfiguration of the Frederick Memorial Healthcare System Courier Service. Fort Belvoir, VA: Defense Technical Information Center, May 2008. http://dx.doi.org/10.21236/ada493596.

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Kennedy, Penny S., and Joe T. McClure. Performance-Based Service Acquisition (PBSA) Study and Graduate Level Course Material. Fort Belvoir, VA: Defense Technical Information Center, December 2005. http://dx.doi.org/10.21236/ada442999.

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McGoldrick, KimMarie. Service-Learning: The Application of a Non-traditional Form of Undergraduate Research within an Existing Course. Bristol, UK: The Economics Network, May 2007. http://dx.doi.org/10.53593/n591a.

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Palmer, Pamla, Carl Haywood, and Joe Ward. Armed Services Vocational Aptitude Battery (ASVAB): The Equity of ASVAB Form 14 in the Prediction of High School Course Grades. Fort Belvoir, VA: Defense Technical Information Center, August 1990. http://dx.doi.org/10.21236/ada226989.

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McKenna, Patrick, and Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, June 2021. http://dx.doi.org/10.5204/rep.eprints.211133.

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Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 pandemic to advise the Minister for Families and Social Services on the implementation of ER. To inform its advice to the Minister, the NCG partnered with the Institute for Governance at the University of Canberra to conduct research to understand the issues and challenges faced by ER Providers and Service Users in local contexts across Australia. The research involved a desktop review of the existing literature on ER service provision, a large survey which all Commonwealth ER Providers were invited to participate in (and 122 responses were received), interviews with a purposive sample of 18 ER Providers, and the development of a program logic and theory of change for the Commonwealth ER program to assess progress. The surveys and interviews focussed on ER Provider perceptions of the strengths, weaknesses, future challenges, and areas of improvement for current ER provision. The trend of increasing case complexity, the effectiveness of ER service delivery models in achieving outcomes for Service Users, and the significance of volunteering in the sector were investigated. Separately, an evaluation of the performance of the NCG was conducted and a summary of the evaluation is provided as an appendix to this report. Several themes emerged from the review of the existing literature such as service delivery shortcomings in dealing with case complexity, the effectiveness of case management, and repeat requests for service. Interviews with ER workers and Service Users found that an uplift in workforce capability was required to deal with increasing case complexity, leading to recommendations for more training and service standards. Several service evaluations found that ER delivered with case management led to high Service User satisfaction, played an integral role in transforming the lives of people with complex needs, and lowered repeat requests for service. A large longitudinal quantitative study revealed that more time spent with participants substantially decreased the number of repeat requests for service; and, given that repeat requests for service can be an indicator of entrenched poverty, not accessing further services is likely to suggest improvement. The interviews identified the main strengths of ER to be the rapid response and flexible use of funds to stabilise crisis situations and connect people to other supports through strong local networks. Service Users trusted the system because of these strengths, and ER was often an access point to holistic support. There were three main weaknesses identified. First, funding contracts were too short and did not cover the full costs of the program—in particular, case management for complex cases. Second, many Service Users were dependent on ER which was inconsistent with the definition and intent of the program. Third, there was inconsistency in the level of service received by Service Users in different geographic locations. These weaknesses can be improved upon with a joined-up approach featuring co-design and collaborative governance, leading to the successful commissioning of social services. The survey confirmed that volunteers were significant for ER, making up 92% of all workers and 51% of all hours worked in respondent ER programs. Of the 122 respondents, volunteers amounted to 554 full-time equivalents, a contribution valued at $39.4 million. In total there were 8,316 volunteers working in the 122 respondent ER programs. The sector can support and upskill these volunteers (and employees in addition) by developing scalable training solutions such as online training modules, updating ER service standards, and engaging in collaborative learning arrangements where large and small ER Providers share resources. More engagement with peak bodies such as Volunteering Australia might also assist the sector to improve the focus on volunteer engagement. Integrated services achieve better outcomes for complex ER cases—97% of survey respondents either agreed or strongly agreed this was the case. The research identified the dimensions of service integration most relevant to ER Providers to be case management, referrals, the breadth of services offered internally, co-location with interrelated service providers, an established network of support, workforce capability, and Service User engagement. Providers can individually focus on increasing the level of service integration for their ER program to improve their ability to deal with complex cases, which are clearly on the rise. At the system level, a more joined-up approach can also improve service integration across Australia. The key dimensions of this finding are discussed next in more detail. Case management is key for achieving Service User outcomes for complex cases—89% of survey respondents either agreed or strongly agreed this was the case. Interviewees most frequently said they would provide more case management if they could change their service model. Case management allows for more time spent with the Service User, follow up with referral partners, and a higher level of expertise in service delivery to support complex cases. Of course, it is a costly model and not currently funded for all Service Users through ER. Where case management is not available as part of ER, it might be available through a related service that is part of a network of support. Where possible, ER Providers should facilitate access to case management for Service Users who would benefit. At a system level, ER models with a greater component of case management could be implemented as test cases. Referral systems are also key for achieving Service User outcomes, which is reflected in the ER Program Logic presented on page 31. The survey and interview data show that referrals within an integrated service (internal) or in a service hub (co-located) are most effective. Where this is not possible, warm referrals within a trusted network of support are more effective than cold referrals leading to higher take-up and beneficial Service User outcomes. However, cold referrals are most common, pointing to a weakness in ER referral systems. This is because ER Providers do not operate or co-locate with interrelated services in many cases, nor do they have the case management capacity to provide warm referrals in many other cases. For mental illness support, which interviewees identified as one of the most difficult issues to deal with, ER Providers offer an integrated service only 23% of the time, warm referrals 34% of the time, and cold referrals 43% of the time. A focus on referral systems at the individual ER Provider level, and system level through a joined-up approach, might lead to better outcomes for Service Users. The program logic and theory of change for ER have been documented with input from the research findings and included in Section 4.3 on page 31. These show that ER helps people facing a financial crisis to meet their immediate needs, avoid further harm, and access a path to recovery. The research demonstrates that ER is fundamental to supporting vulnerable people in Australia and should therefore continue to be funded by government.

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Kastelliz, Dietlinde, and Achim Hopbach. Evaluierung der Pädagogischen Hochschulen. Thematische Analyse. AQ Austria - Agentur für Qualitätssicherung und Akkreditierung Austria, 2018. http://dx.doi.org/10.22163/fteval.2018.505.

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In 2016/2017, AQ Austria conducted external evaluations at ten universities of teacher education, which had to be completed for the first time by 1 October 2017 in accordance with the Higher Education Evaluation Ordinance (HEV). For a further three universities it provided individual services within the framework of such evaluations. AQ Austria was commissioned by the universities of teacher education to conduct the evaluations. In this report, AQ Austria presents selected findings and assessments of the provisions for quality assurance at universities of teacher education that it gained in the course of conducting the evaluations.

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Bloch, Guy, Gene E. Robinson, and Mark Band. Functional genomics of reproduction and division of labor in a key non-Apis pollinator. United States Department of Agriculture, January 2011. http://dx.doi.org/10.32747/2011.7699867.bard.

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i. List the original objectives, as defined in the approved proposal, and any revisions made at the beginning or during the course of project. Our objectives were: 1) develop state-of-the-art functional genomics tools for B. terrestris. These resources will be then used to: 2) characterize genes and molecular pathways that are associated with reproduction, 3) characterize genes and molecular pathways associated with specialization in foraging or nursing activities, and 4) determine the extent to which juvenile hormone (JH) is involved in the regulation of reproduction and division of labor. 5) Use RNA interference to down regulate genes associated with reproductive physiology, division of labor, or both. A decrease in the cost of RNA sequencing enabled us to further use the BARD support to extend our research to three additional related projects: A) The regulation of body size which is crucial for understanding both reproduction (castedetermination) and (size based) division of labor in bumblebees. B) Analyze RNA editing in our RNA sequencing data which improves the molecular understanding of the systems we study. C) The influence of JH on the fat body in addition to the brain on which we focused in our proposal. The fat body is a key tissue regulating insect reproduction and health. ii. Background to the topic. Bees are by far the most important pollinators in agricultural and natural ecosystems. The recent collapse of honey bee populations, together with declines in wild bee (including bumble bee) populations, puts their vital pollination services under severe threat. A promising strategy for circumventing this risk is the domestication and mass-rearing of non-Apis bees. This approach has been successfully implemented for several bumble bees including Bombusterrestris in Israel, and B. impatiens in the US, which are mass-reared in captivity. In spite of their critical economic and environmental value, little is known about the physiology and molecular biology of bumble bees. In this collaborative project we developed functional genomics tools for the bumble bee B. terrestris and use these tools for a first thorough study on the physiology and molecular biology of reproduction, dominance, and division of labor in a bumble bee. iii. Major conclusions, solutions. The valuable molecular data of this project together with the functional tools and molecular information generated in this BARD funded project significantly advanced the understanding of bumblebee biology which is essential for maintaining their vital pollination services for US and Israel agriculture.

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Using a rapid assessment approach to evaluate the quality of care in an integrated program: The experience of the Family Health Division, Ministry of Health, Botswana. Population Council, 1997. http://dx.doi.org/10.31899/rh1997.1001.

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To strengthen existing efforts by the Government of Botswana in responding to the HIV/AIDS epidemic, USAID provided financial and technical assistance through the Botswana Population Assistance (BOTSPA) project. BOTSPA’s goal was to improve the quality and availability of family planning (FP) and sexually transmitted infection (STI) services through designing, implementing, and monitoring activities that would lead to the eventual institutionalization and sustainability of high-quality FP and STI/HIV/AIDS services. The Ministry of Health requested assistance from the Africa OR/TA Project II to develop and test an approach for routinely measuring the quality of service delivery and assessing skills retention by staff trained through in-service courses. A rapid assessment mechanism was designed and then used to determine the readiness of health facilities in Botswana to offer quality FP and STI management services. According to this report, the mechanism was found generally acceptable, easy to use by staff and managers, and provided valid information on the readiness of the health facilities to provide FP and STI services.

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Planning services in Iloilo City: A diagnostic study of the implementation of the Department of Health Training Courses for family planning providers in Region II and Cordillera Administrative Region. Population Council, 1994. http://dx.doi.org/10.31899/rh1994.1001.

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This research project is one of several being undertaken in the Philippines under the Family Planning Operations Research and Training (FPORT) Program of the Department of Health (DOH) and the Population Council. The general aim of FPORT is to train researchers to provide information to family planning (FP) practitioners that will be of value in the operation of FP programs. It was decided that researchers in northern Luzon would focus on FP trainings undertaken by the Department of Health. Several meetings among researchers and health personnel were held to shape research questions that would be of use to the DOH as it implements its training programs. The design of the project was a joint effort of researchers and DOH personnel, in the end focusing on a tentative topic, the Basic/Comprehensive Family Planning Course for Physicians, Nurses, and Midwives. As noted in this report, it was decided that the process of training would be emphasized rather than its outcome, and it was also decided that the focus of research would be expanded to include other courses for FP providers, specifically Interpersonal Communication Skills and a Preceptors Course.

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War Service Homes Scheme, South Australia - house in course of construction, Wilga Avenue. Kensington Gardens. Reserve Bank of Australia, March 2021. http://dx.doi.org/10.47688/rba_archives_pn-002080.

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