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1

Board, Conference, ed. Measuring user satisfaction with information management. New York, N.Y: Conference Board, 1989.

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2

Newman, George. Measuring user satisfaction with information management. New York, N.Y: Conference Board, 1989.

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3

Group, Primary Research. Copyright information purchasing & usage: Best practices of American corporations. New York, N.Y: Primary Research Group, 2001.

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4

I.S. at your service: Knowing and keeping your clients. Dubuque, IA: Kendall/Hunt Pub. Co., 1993.

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5

Tank, Andrew. Information for strategic decisions. New York, NY: Conference Board, 1993.

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6

Tank, Andrew. Information for strategic decisions. New York, NY: Conference Board, 1993.

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7

Tank, Andrew. Information for strategic decisions. New York, NY: Conference Board, 1993.

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8

Ouellette, L. Paul. IT at your service: Knowing and keeping your clients. 2nd ed. Dubuque, Iowa: Kendall/Hunt Pub., 2002.

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9

Vincent, David R. The information-based corporation: Stakeholder economics and the technology investment. Homewood, Ill: Dow Jones-Irwin, 1990.

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10

Data goverence for the executive. Colorado Springs, Colo: Senna Publishing, 2011.

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11

Mitchell, Titus & Co. Management and operations audit of Rochester Telephone Corporation, Information Services Department. [New York, N.Y.?]: Mitchell/Titus & Co., 1989.

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12

Wee, Lieng-Seng. Quantifying the risks of business: RAROC & risk management. New York, N.Y: Bankers Trust New York Corporation, 1995.

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13

The corporate memory: Information management in the electronic age. London: Bowker Saur, 1997.

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14

Jun, Qian, ed. Zhi shi guan li: Yong zhi shi jian she xian dai qi ye = Zhishi guanli. Nanjing Shi: Dongnan da xue chu ban she, 2002.

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15

McCauley, Herbert. The journey to open systems and distributed processing. Atlanta, GA: Information Management Forum, 1995.

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16

Eugene, Marlow, ed. Managing corporate media. White Plains, NY: Knowledge Industry Publications, 1989.

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17

Roy, Vital. A dream project turns nightmare: How flawless software never got implemented. Hershey, PA: Idea Group Pub., 2003.

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18

Managing information services. New York: Macmillan Pub. Co., 1989.

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19

Lucas, Henry C. Managing information services. London: Collier Macmillan, 1989.

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20

Lucas, Henry C. Managing information services. New York: Macmillan, 1990.

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21

Change management in information services. Aldershot, Hampshire, England: Gower, 2000.

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22

Board, Dental Practice. General dental services: Management information. [Heywood]: Department of Health, 1991.

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23

Office, General Accounting. [Financial audit--Resolution Trust Corporation's 1991 management letter]. Washington, D.C: The Office, 1992.

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24

Office, General Accounting. [Management letter]: [Pension Benefit Guaranty Corporation's accounting procedures]. Washington, D.C: The Office, 1994.

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25

Office, General Accounting. Information security: Progress and challenges to an effective defense-wide information assurance program : report to the Chairman, Committee on Armed Services, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington 20013): U.S. General Accounting Office, 2001.

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26

Rich, Schiesser, Muniz Mayra, and Harris Kern's Enterprise Computing Institute., eds. IT production services. Upper Saddle River, N.J: Prentice Hall Professional Technical Reference, 2004.

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27

Hayden, Virginia. Information for management: Services and sources. [Bradford]: MCB University Press, 1986.

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28

Total quality management in information services. London: Bowker-Saur, 1997.

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29

Society of Management Accountants of Canada. Information systems and services management - accountability. Hamilton, Ont: SMAC, 1993.

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30

Urquhart, Christine. Solving management problems in information services. Oxford, England: Chandos, 2005.

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31

Group, ICC Information, ed. Guide to company information in Great Britain. Harlow: Longman in association with ICC Information Group, 1986.

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32

Norkett, P. T. C. Guide to company information in Great Britain. Burnt Mill, Harlow, Essex, U.K: Longman Group in association with ICC Information Group, 1986.

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33

Harry, M. J. S. Information and management systems. London: Pitman, 1990.

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34

Harry, M. J. S. Information and management systems. London: Pitman, 1990.

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35

Zheng, Zibin. QoS Management of Web Services. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013.

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36

Comparative health information management. 3rd ed. Clifton Park, NY: Delmar, Cengage Learning, 2012.

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37

James, Sylvia. Researching company information in Eastern Europe. Haywards Heath, West Sussex, [England]: S. James, 1994.

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38

Steele, Jane. Information management in advice centres. London: Policy Studies Institute, 1991.

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39

Stephens, David O. Information management for multinational corporations: A manager's briefing. Edited by Ginn Mary L. 1947- and Association of Records Managers and Administrators. Prairie Village, KS: ARMA International, 1999.

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40

Raby, Paul. Corporate financial services. London: Global Professional Pub., 2008.

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41

Ard, Constance. Adding value in corporate libraries and information services. London: Ark Group, 2012.

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42

Symons, John. Information needs of management researchers. (Wetherby,West Yorks): British Library Research and Development Department, 1995.

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43

Managing information technology in multinational corporations. New York: Macmillan, 1992.

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44

Cost management for library and information services. London: Butterworths, 1985.

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45

Marketing IT products and services. Boca Raton, FL: CRC Press, 2010.

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46

Anne, Grimshaw, HERTIS Information and Research, and British Library, eds. Information culture and business performance. Hatfield, Hertfordshire: University of Hertfordshire Press, 1995.

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47

Mariam, Ginman, ed. Information culture and business performance. Åbo: Åbo akademi University, Dept. of Library and Information Science, 1993.

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48

1941-, Matarazzo James M., and Drake Miriam A, eds. Information for management: A handbook. Washington, D.C: Special Libraries Association, 1994.

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49

Megill, Kenneth A. The Corporate Memory: Information Management in the Electronic Age (Information Services Management Series). Bowker-Saur, 1996.

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50

Vincent, David R. The Information-Based Corporation: Stakeholder Economics and the Technology Investment. McGraw-Hill Professional Publishing, 1989.

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