Dissertations / Theses on the topic 'Corporate social responsibility, competitive advantage'
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Peters, Richard C. "Corporate social responsibility and strategic performance realizing a competitive advantage through corporate social reputation and a stakeholder network approach /." online access from Digital Dissertation Consortium, 2007. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3268323.
Full textCarlini, Joan. "The Influence of Corporate Social Responsibility on Employees: The CSR Employer Brand (CSReb) Model." Thesis, Griffith University, 2016. http://hdl.handle.net/10072/367260.
Full textThesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Griffith Business School
Griffith Business School
Full Text
Katavic, Ivica. "Corporate social responsibility and sustainable competitive advantage| A case study of the cement industry." Thesis, Northcentral University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3615742.
Full textAt the beginning of the twenty first century, there was an ongoing debate concerning the role of corporate social responsibility (CSR) in achieving sustainable competitive advantage (SCA). While external stakeholders required corporations to balance economic, social and environmental dimensions, research indicated a considerable gap about how CSR initiatives could be used to contribute to the community and the corporation’s SCA. The specific problem that was addressed in this study is how CSR initiatives can be used to contribute to the community in the form of sustainable development and the corporation’s SCA. The purpose of this qualitative study, utilizing a single embedded descriptive case study research design, was to achieve a deeper understanding on how CSR initiatives are planned, aligned and implemented in large MNCs in the cement industry and how these initiatives may contribute to the community in the form of sustainable development and the corporation’s SCA. The study used stakeholder theory as the theoretical framework and was based on semi-structured interviews with 24 participants: six executive managers from three MNCs in the cement industry and 18 employed community inhabitants in the areas corresponding to three study corporations. Corporations and participants were purposively selected. The study findings clearly indicated that the strategic approach to CSR (i.e., aligning the corporation goals with the goals of the community) may balance economic value creation with the expectations of local communities. These findings revealed that corporate leaders may likely develop “mutually beneficial” relationships with potential stakeholders. As a result, the corporation can improve reputation and access to finance, capital, market and resources, as well as reduce operational risks and attract better employees. On the other hand, the community can get safe and affordable products and services, access to better job offerings, clean environment and a better quality of life. Understanding how CSR initiatives are planned, aligned and implemented in large MNCs in the cement industry may positively impact the community and the corporation’s SCA. Future research was recommended to explore the elements of organizational culture (i.e., values and beliefs) that affect the sustainable management practices of large MNCs.
Jakobsson, Kim, Sofia Klavebäck, and Tobias Nehm. "Responsible Quality at Casall : Evaluating Corporate Social Responsibility Projects." Thesis, Högskolan i Jönköping, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15654.
Full textDe, Jong Stefan, and Peter Svensson. "Sustainable drivers and performance in Corporate Social Responsibility." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35062.
Full textARRIGO, ELISA. "Responsabilità aziendale e dinamiche competitive." Doctoral thesis, Università degli Studi Milano-Bicocca, 2006. http://hdl.handle.net/10281/91315.
Full textPHILIPPE, NOEMIE, and CYRIL ALBERT. "How to gain a competitive advantage with a Corporate Social Responsability (CSR) strategy ? : A single case study on COOP - Swedish food retailer (Eurostop, Halmstad)." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-22605.
Full textPettersson, Kristofer, and Papaioannou Stylianos. "Corporate Social Responsibility of SMEs during Times of Turbulence : - A Case Study of Small and Medium-sized Exporters in a Changing Environment." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-20643.
Full textSalma, Umme. "Can Corporate Social Responsibility be used as a Marketing Tool by the Readymade Garment Suppliers in Bangladesh?" Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-21921.
Full textJohansson, Alexander, and Jakob Löfstedt. "Corporate Social Responsibility within Swedish elite football organizations : A qualitative study regarding the CSR work of organizations within Swedish elite football." Thesis, Högskolan i Halmstad, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42291.
Full textModiri, Namie Mosa. "The Corporate Social Responsibility of companies and its effects on competitive advantage : a comparative analysis of Botswana and South Africa." Diss., University of Pretoria, 2016. http://hdl.handle.net/2263/60068.
Full textMini Dissertation (LLM)--University of Pretoria, 2016.
Mercantile Law
LLM
Unrestricted
Islam, Md Shahidul, and M. Ferdous Islam. "If the CSR is an obligation or opportunity : A case study of Bangladesh Apparel Industry." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-26416.
Full textZindler, Karin. "Essays on corporate social responsibility in Germany and Spain." Doctoral thesis, Universite Libre de Bruxelles, 2012. http://hdl.handle.net/2013/ULB-DIPOT:oai:dipot.ulb.ac.be:2013/209767.
Full textGiven that lack in the literature, the following explicit calls for empirical cross-country research of CSR in Europe have been formulated: First, to explore differences in view of CSR; and second, to find out if country specific institutional mechanisms are influential in shaping said differences.
Hence, the dissertation aims at filling this gap and to answer said calls for research by presenting a cross-country research involving two European countries, Germany and Spain. The research aims at exploring differences in view of a variety of CSR issues and at finding out if the national institutional contexts are influential in shaping said differences.
The dissertation consists of five main parts. In part one, the introductory part, the following is pointed out: motivation, main theoretical frameworks of CSR and main CSR issues in CSR literature. Moreover, a detailed overview on the research design of the three papers, which form part two, three and four, is provided.
In part two, which is composed of one paper, differences in view of CSR concepts and CSR drivers (analytical framework) between Germany and Spain are explored. The methodology applied was a questionnaire-based postal survey among the 500 largest companies in both, Germany and Spain.
The results of the study suggest important differences between the two countries over the analytical framework. In comparison to Spanish companies, the German ones seem to be more attached to the "sustainability" concept of CSR, whereas the Spanish companies favour to a major extent the CSR concept, formulated by the EC and the "Triple Bottom Line" concept. In view of CSR drivers, the results imply that German corporations are to a major extent than their Spanish counterparts driven by secondary stakeholders, whereas corporations in both countries seem to be equally pressured by primary stakeholders to become engaged in CSR. In addition, the findings suggest that CSR in Spain seems to be more "voluntary", whereas, in Germany, it seems to be more "regulated". The analysis of the results with regard to "expectations on positive internal" and "positive external effects" as drivers to CSR suggests a "more competitive advantage centred" approach to CSR among Spanish companies than among German ones, where the corresponding approach is "less competitive advantage centred". And finally, the findungs further suggest, that the country context seems to be influential in shaping most of said differences.
Part three, which consists of one paper, deals with CSR reporting, which is assumed to deliver insights into the institutionalization of the leading reporting guidelines in CSR, the Global Reporting Initiative (GRI) guidelines, CSR agendas and the communicated rationale behind CSR. The methodology applied was quantitative contents analysis of CSR reports. As sample served companies of the utility industry, listed in the main stock indexes in Germany and Spain.
The findings of the study suggest that the institutionalisation of the GRI indicators is low in the corporations investigated in both countries. But, it is especially low in German firms. With regard to CSR agendas, the focus of corporate activities appears to lie among German corporations on those attached to environmental responsibilities, whereas Spanish corporations appear to have in this regard a mixed approach, related to their economic, environmental and social responsibilities. But, in contrast to their German counterparts the economic responsibilities are more emphasized. With regard to the communicated rationale behind CSR, German corporations seem to be driven by normative reasons, the Spanish to a major extent by instrumental ones. And finally, the findings imply that the country context seems to be influential in shaping most of said differences.
In part four, which contains one paper, differences in the understanding of CG in view of its links to CSR are explored. Currently, scholars discuss the link between CG and CSR and their relational models in the theoretical literature. Hence, to explore the understanding of CG and its links to CSR ,an analytical framework was elaborated, based upon said current theoretical debate. The methodology applied was qualitative contents analysis, conducted in the framework of a web site research. The sample consisted of corporations listed in the main stock indexes in both countries.
The findings suggest differences between the two countries with regard to the understanding of CG and its links to CSR and the corresponding relational models. In Spain the understanding of CG seems to be to a major extent linked to the "narrow view" of CG, implied by a major focus on shareholders only in view of corporate responsibilities. In contrast, among German corporations the view appears to be "broad", including other stakeholders than exclusively shareholders in this regard. In addition, the results suggest, that the relational model favoured by German corporations consists of CSR being considered as a part of CG, whereas the Spanish companies seem to relate CG to CSR or at least consider both, CG and CSR, as complementary constituents. And finally, the findings suggest that most of the exposed differences seem to be shaped by mechanisms of the traditional national CG systems.
In the final main part, part five, the overall conclusions of the dissertation have been formulated. These can be summarized as follows. From an overall perspective the three essays contribute to fill the lack in the literature as already pointed out. They constitute an original answer to the calls for research expressed in this regard. Moreover, they contribute to increase the knowledge on differences in CSR between European countries. And furthermore, through paying attention to country specific institutional mechanisms, they enhance the understanding of said differences induced by the country context or country specificity of CSR. In addition, the three essays have raised important implications for managerial practice, public policies, international and (supra) national institutions and for further research. In view of the implications for managerial practice, the findings suggest to sensitize practitioners with regard to the country specificity of CSR and to undertake corresponding measures in e.g. corporate communication, product and market strategies, employer marketing and organizational and management development terms. With regard to the implications for public policies, international and (supra) national organizations, those with regulatory power should increasingly bear in mind to handle more carefully the outsourcing of said power to private institutions, including NGOs, which play an important role in the "oluntary" regulation of CSR. In addition, those institutions, without regulatory power, which issue e.g. voluntary guidelines, should consider the country specificity of CSR and the "one size does not fit all" problem. Concerning the implications of the findings for further research these are the following: 1) to expand the CSR issues to be investigated in cross-country studies; 2) to intensify cross-country research in Europe in view of the number of countries involved; 3) to consider longitudinal approaches in cross-country research in Europe; 4) to expand said research (1-3) also to SMEs; 5) to increase the scope of institutional mechanisms to be investigated; and 6) to intensify cross-country linguistics research in view of CG and CSR. And finally, the findings of the three essays have delivered substantial contributions to enliven the debate, at academic and practitioner level, in view of the international management of CSR in terms of complexity vs. simplicity.
Doctorat en Sciences économiques et de gestion
info:eu-repo/semantics/nonPublished
Ponte, Mauricio Turra. "Convergência entre a estratégia empresarial e a responsabilidade social." Pontifícia Universidade Católica de São Paulo, 2009. https://tede2.pucsp.br/handle/handle/1343.
Full textThe purpose of this study is to verify whether there is any relationship between business strategy and social strategy. This will considered the Natura company by assessing its business strategy and social responsibility. Introduction will be presented, respectively, the subject and the problem will guide the work. From these tests is to describe the reasons and goals that led to the choice of this project. The second chapter presents the methodology used to produce the work, through a discussion of types of research that will be used. The importance of defining the methodology of work is the fact it is the detailed explanation of all actions that will be developed in the work of research. The third chapter seeks to contextualize the reader to the subject. The chapter begins with a historical perspective on social responsibility, aiming to understand the current stage in which the practice is. Then it becomes essential to analyze the grounds for the practice of social responsibility by businesses and the returns obtained from this investment. Through this chapter it is possible to understand the key factors that build the development of business strategy and practices adopted by social organization In the fourth chapter will be presented the case describing the history of the organization, description of business, review of social actions and finally analysis of competitive advantage in order to identify whether there is relationship between strategy, business and social. Finally, the intent is to verify that the objectives initially proposed by this work have been achieved
A finalidade principal deste trabalho é verificar se existe alguma relação entre a estratégia de negócio e a estratégia social. Para isso, será considerada a empresa Natura, avaliando-se suas estratégias de negócio e de responsabilidade social. Introdutoriamente, serão apresentados, respectivamente, o tema e o problema que nortearão a execução desta dissertação. A partir dessas análises, pretende-se descrever as justificativas e os objetivos que levaram à escolha deste projeto. O segundo capítulo apresenta a metodologia utilizada para a elaboração do trabalho, discutindo os tipos de pesquisa que serão empregados. A importância de se definir a metodologia do trabalho consiste no fato de ela ser a explicação detalhada de todas as ações que serão desenvolvidas no trabalho de pesquisa. O terceiro capítulo visa a contextualizar o leitor no tema. O capítulo terá início com uma perspectiva histórica sobre a responsabilidade social, com o objetivo de se entender o estágio em que atualmente a prática se encontra. Em seguida, torna-se essencial a análise das razões que motivam a prática da responsabilidade social por parte das empresas e os retornos obtidos com este investimento. Neste capítulo será possível compreender os principais fatores que constroem o desenvolvimento da estratégia empresarial e das práticas sociais adotadas pela organização. No quarto capítulo será apresentado o caso, com a descrição do histórico da organização, a caracterização do seu negócio, a análise das ações sociais e, por fim, a análise da vantagem competitiva, com a finalidade de se identificar se existe relação entre as estratégias de negócio e social. Por último, o intuito é verificar se os objetivos propostos inicialmente pelo presente trabalho foram ou não alcançados. Para isso, será feita uma conclusão geral do trabalho que elucidará os seus principais pontos e as conclusões obtidas
Lelo, de Larrea Gaudiano Alejandro. "Transnational corporations in Mexico : the creation of competitive advantage through corporate social responsibility : a thesis submitted to the Victoria University of Wellington in fulfilment of the requirements for the degree of Master of Development Studies /." ResearchArchive@Victoria e-Thesis, 2009. http://hdl.handle.net/10063/1087.
Full textHoltz, Robert, and Josefine Wiebe. "Attraheras arbetssökande individer av ett företags CSR-engagemang? : Företagens sociala ansvar." Thesis, Högskolan i Gävle, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-29232.
Full textSušilová, Vendula. "Kritické zhodnocení společenské odpovědnosti vybrané mezinárodní organizace jakožto faktoru ovlivňující konkurenceschopnost." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-403848.
Full textMoresjö, Sanna, and Febe Raimer. "Mapping the Sustainable Territory : Swedish CSR initiatives in the Chinese market." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75138.
Full textThulesius, Marie, and John Viner. "The Triple Bottom Line : Can profit maximising organisations create social, environmental and economic value? With the Swedish cases Ericsson, Tetra Pak, Max Hamburgers and Mitt Liv." Thesis, Blekinge Tekniska Högskola, Sektionen för management, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2425.
Full textMarie Thulesius +46-70-6637222
Nilsson, Daniel. "Corporate Social Responsibility : What to do?" Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-14763.
Full textHallberger, Petter, and Amanda Malmberg. "How Corporate Social Responsibility affect brand image - A qualitative study." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35639.
Full textTuryakira, Peter. "Corporate social responsibility: a competitive strategy for small and medium-sized enterprises in Uganda." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1012648.
Full textLasco, Katherine Ann. "Sustainability Criteria, Communications, and Competitive Advantage: A Case Study from the Textile Supply Chain." Ohio University Honors Tutorial College / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=ouhonors1429868947.
Full textAdomako, Samuel, and N. P. Nguyen. "Politically connected firms and corporate social responsibility implementation expenditure in sub-Saharan Africa: Evidence from Ghana." Wiley, 2020. http://hdl.handle.net/10454/17863.
Full textWhile previous research has emphasized the role of stakeholder pressures, firm‐specific factors, as well as CEO characteristics as important drivers of corporate social responsibility (CSR) implementation, our understanding of how political connections impact small and medium‐sized enterprises' (SMEs') CSR implementation expenditure is quite limited. In this study, we contribute to filling this gap by investigating the effects of political connections and CSR expenditure and explain the conditions that impact this relationship. Using data from 473 SMEs in Ghana, we find that political connections negatively influence CSR implementation expenditure. However, the negative effect is weakened when a firms' reputation and competitive CSR implementation pressures are high. Implications for theory and practice are discussed.
University of Economics Ho Chi Minh City, Vietnam
Kopečná, Kateřina. "Posílení konkurenceschopnosti společnosti XYZ jako dodavatele ke společnosti Coca Cola v celosvětovém měřítku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2015. http://www.nusl.cz/ntk/nusl-225014.
Full textUgwu-Eze, Ozoeze Joseph. "THE GREEN STRATEGY : INDUSTRY PERCEPTIONS AND PERSPECTIVES AS A NEW MARKET-DRIVEN BUSINESS FOCUS FOR GAINING COMPETITIVE ADVANTAGE." Thesis, Blekinge Tekniska Högskola, Sektionen för management, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2513.
Full textAgrogiannis, Serafim, and Christos Agrogiannis. "A Critical Review and Evaluation of the Lean Concept and Corporate Social Responsibility/Sustainability : Investigating Their Interrelation and Contribution in Terms of Business Competitive Positioning." Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-162933.
Full textOliveira, Fabiano Alves de. "Criação de valor compartilhado : um estudo no setor de papel para embalagem." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2017. http://hdl.handle.net/10183/171445.
Full textThe present work analyzed the application of the concepts of Creating Shared Value (CSV) by executives of the area of paper packaging in Brazil as a way to improve the competitive advantage of companies in the sector. The concept of Shared Value was devised by Porter and Kramer in 2011 through the Harvard Business Review article called "The Great Idea How to Fix Capitalism." According to Porter and Kramer, the concept of shared value redefines the boundaries of capitalism by better connecting the company's success with the progress of society, this concept opens up many ways to meet the new needs of this society, such as gaining efficiency, creating differentiation and expand markets, making it more competitive. According to the authors, if companies use the same tools that guide their choices in the core business to analyze socio-environmental opportunities, it is no longer a cost or philanthropy to become a source of opportunity and competitive advantage (PORTER, KRAMMER, 2011). In order to carry out the work, a review of available literature on the CSV topic on strategy and competitiveness was carried out, which allowed a better understanding of the concepts for a company to actually put into practice. After reviewing the literature, secondary sources were searched, using data collected through internal and external materials available in Brazil and in the world, such as: magazine publications, videos, presentations in forums, articles, dissertations and academic theses, publications on websites and related news. The secondary data helped to underpin the CSV concept addressed in the literary review, through examples of world-class companies that are already implementing and developing CSV projects and initiatives. Based on data collected through in-depth interviews with executives and sustainability experts, it was verified that the theme is poorly disseminated and also confused with the concepts of sustainability, but indicate the propensity to CSV practices by companies in the sector.
Alves, Ernani José. "Vantagem competitiva por meio da responsabilidade socio-ambiental: um estudo de múltiplos casos de indústrias do setor de eletroeletrônicos e autores acerca de estratégia organizacional." Pontifícia Universidade Católica de São Paulo, 2009. https://tede2.pucsp.br/handle/handle/1359.
Full textThe increasing emergence of new technologies, increasing productivity, complexity of the business through social and environmental impacts have highlighted the competitiveness between the companies not only by the vast range of products or services, but the management processes to achieve competitive differential and in this context the Corporate Social Responsibility has been presented as an increasingly important theme in the behavior of organizations and has exerted impact on goals and strategies of companies. The purpose of this study was to identify which relationship of strategy and corporate social responsibility and environmental. The sustainability can be understood in some ways, as a source for creating competitive advantage on the prospects of steakeholders, another for the company's reputation is also of interest steakeholders and finally, as legal obligation. Through a literature search and exploratory of authors as Ansoff, Michael Porter, Mintzberg, Kim and Mauborgne, Hamel and Prahalad about strategy, and case studies of multiple industries in the sector of electronics, it was found that only Porter and Mintzberg context of CSR as a strategy and organizational theory Porter that could be confirmed since the companies studied show that the socio-environmental actions are included in the value chain. The survey also allowed the companies to consider social and environmental responsibility that goes for both directions - to create a competitive advantage and another focusing on legal obligation
O surgimento crescente de novas tecnologias, o incremento da produtividade, complexidade dos negócios por meio de impactos socioambientais deram destaque à competitividade entre as empresas não só pela vasta oferta de produtos ou serviços mas, pelos processos de gestão de forma a obter diferenciais competitivos e nesse contexto a Responsabilidade Socioambiental tem se apresentado como um tema cada vez mais importante no comportamento das organizações e tem exercido impactos nos objetivos e nas estratégias das empresas. Estudos apontam para uma demanda crescente por ações socioambientais como meio de promover o bem estar socioambiental tornando a sustentabilidade parte da agenda dos negócios. O objetivo deste trabalho foi de identificar se a responsabilidade socioambiental cria vantagem competitiva. A responsabilidade socioambiental pode ser entendida por meio de três pressupostos; como fonte para criar vantagem competitiva sob as perspectivas dos steakeholders, pela reputação da empresa que também é de interesse dos steakeholders e por fim, como obrigação legal. O posicionamento de cada empresa está associado aos princípios e valores da cultura dominante em sua gestão em que ela realiza suas operações de negócio, refletindo-se na orientação estratégica para a responsabilidade social corporativa. Portanto, a dimensão socioambiental incorporada ao negócio da empresa pode ser entendida como um programa específico para beneficiamento dos stakeholders presentes nas relações de negócios. Por meio de uma pesquisa bibliográfica e exploratória de autores como Igor Ansoff, Michael Porter, Mintzberg, Kim e Mauborgne, Hamel e Prahalad acerca de estratégia organizacional, bem como estudos de casos múltiplos de indústrias do setor de eletroeletrônicos, verificou-se que apenas Porter e Mintzberg contextualizam a Responsabilidade Social como estratégia organizacional e que a teoria porterina pôde ser confirmada uma vez que as empresas pesquisadas demonstram que as ações socioambientais estão inseridas na cadeia de valores. A pesquisa com as empresas também permitiu considerar que a Responsabilidade socioambiental caminha para duas direções - uma para criar vantagem competitiva e outra com foco na obrigação legal
Silva, Mônica Roberta Aparecida. "A RESPONSABILIDADE SOCIAL EMPRESARIAL COMO FERRAMENTA ESTRATÉGICA E MOTIVACIONAL NA INDÚSTRIA AUTOMOTIVA BRASILEIRA. ESTUDO COMPARATIVO DE CASO: VOLKSWAGEN DO BRASIL (GRANDE ABC) X FIAT AUTOMÓVEIS (BETIM/MG)." Universidade Metodista de São Paulo, 2008. http://tede.metodista.br/jspui/handle/tede/110.
Full textThis paper is about to show the Social Responsibility as a competitive advantage, as well, a vital strategic tool to the survival of the companies in a scenery of frequently and fast changes. Emphasizing that, from the globalization on, with the fusion of cultures, many companies came, suddenly, into an extremely competitive environment, where, the oldies practices had to be abandoned because the client became the king . What means that he can choose whatever he wants and he is the mean reason of a company. To stand-up the informations, the comparative case study, by a qualitative descriptive research, between Volkswagen Brasil a germany company, installed over 50 years in Brazil and was the absolutely leader until the XXI century beginning but lost it to Fiat Automóveis an italian company, installed over 30 years in Betim, a city in Minas Gerais and was able to change a negative perception of the customers, adopting many actions, one of them was the Social Responsibility as a strategic and motivational tool to its internal public, in a clear social culture . Meanwhile, recently, Volkswagen suffered a tiring syndicate negotiation caused by the thousand employees demission in São Bernardo do Campo s unit, what made its´ acts and social precaution be demanded. The IPEA´s research of Social Indicators, second edition, is the guideline of this study that discloses: The Social Responsibility is still in the beginning in Brazil, the ISO26001 is in process, the environment preoccupation is being diffused all over the world and the managers, previously, worried exclusively about the profit, now are demanded for its choice and the possible social and environment impact.(AU)
Este trabalho propõe-se a mostrar a Responsabilidade Social como uma vantagem competitiva, bem como uma ferramenta estratégica vital para a sobrevivência das empresas em um cenário de rápidas e constantes mudanças. A ressaltar que, a partir do processo de globalização, com a pseudofusão das culturas, muitas empresas viram-se, de uma hora para outra, inseridas em um ambiente extremamente competitivo e aguerrido, onde velhas práticas tiveram que ser abandonadas, porque o cliente, antes jogado à própria sorte, tornou-se rei . Isto é, soberano nas suas escolhas e a razão de ser de uma empresa. Para abalizar as informações prestadas, far-se-á o estudo comparativo de caso, por meio de uma pesquisa qualitativa descritiva, entre a Volkswagen Brasil empresa de origem alemã, instalada há mais de 50 anos no país e que detinha a liderança absoluta do mercado até o início do século XXI mas que a perdeu para a Fiat Automóveis de origem italiana, instalada há pouco mais de 30 anos, na cidade mineira de Betim e que conseguiu reverter uma imagem negativa perante os consumidores, tendo como uma das suas ações, a Responsabilidade Social como ferramenta estratégica e motivacional do seu público interno, numa clara cultura social . Enquanto que, recentemente, a Volkswagen enfrentou um longo e desgastante processo de negociação sindical em face do processo de demissão de milhares de empregados por carta da sua unidade de São Bernardo do Campo, o que pôs em xeque as suas práticas e a sua efetiva preocupação com o social. A Pesquisa IPEA de Indicadores Sociais, na sua segunda edição, é elemento norteador do trabalho desenvolvido que traz como principais revelações: a Responsabilidade Social no Brasil ainda é incipiente, está em processo de gestação a ISO 26001, a preocupação ambiental alastra-se por todo o planeta e os gestores, antes atentos quase que exclusivamente ao lucro, passam a ser cobrados pelos possíveis impactos socioambientais de suas decisões no presente.(AU)
Nordlander, Anna, and Jelena Tararyko. "Waste Management - CSR Engagement within the Construction Industry in Sweden." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15627.
Full textAndersson, Dan, and Martin Bernhardsson. "Offshore outsourcing to China: The suppliers' perspective on competitive priorities and the role of buyer-supplier interaction mechanisms." Thesis, KTH, Industriell ekonomi och organisation (Avd.), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-35349.
Full textEriksson, Johanna, and Alessia Söderberg. "Doing well by doing good : Hur kommunikation och anpassning av CSR skapar värde." Thesis, Södertörns högskola, Institutionen för samhällsvetenskaper, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-19321.
Full textBakgrund: I dagsläget finns flera internationella företag och organisationer som har en högre omsättning än många utvecklingsländers BNP. Följaktligen kan detta innebära att de val företag gör inom ramen för sin verksamhet har stor möjlighet att påverka omvärlden ur ett ekonomiskt, men även ur ett socialt och miljömässigt perspektiv. Givet denna möjlighet till påverkan har även uppfattningen att företag besitter ett ansvar utvecklats, benämnt Corporate Social Responsibilty (CSR). En enhetlig definition för CSR är svår att finna, mer än 37 skilda definitioner finns identifierade. Gemensamt för alla dessa är att de länkar samman ett antal underliggande teman såsom; balans, ansvar och värde. En begränsad mängd forskning har behandlat företags underliggande antaganden om anpassning och kommunikation av CSR, samt synen på hur något typ av värde i relation till detta skapas och definieras. Tydligt är dock att företag måste göra ett val gällande vilka områden inom CSR de skall fokusera på för att på det mest förmånliga sättet gynna företaget och vara i enlighet med deras strategiska mål.. Syfte: Syftet med denna uppsats är att studera hur svenska företag strategiskt resonerar kring anpassningen av sitt arbete med Corporate Social Responsibility, samt kommunikationen av detta arbete för att kunna erbjuda ett värde. Metod: För att besvara syftet har en kvalitativ ansats nyttjats genom flertalet genomförda intervjuer med CSR-representanter på tre svenska företag. Teori: Den teoretiska referensramen utgörs av CSR-pyramiden, Gröna marknadsföringsaktiviteter på tre nivåer, Generiska miljöstrategier samt Tio regler för framgångsrik CSR-kommunikation. Slutsats: Studiens utfall har föreslagit att sambandet mellan anpassning av CSR och kommunikationen av detta, först och främst utvecklas utifrån företagets värdeperspektiv. Företagets valda konkurrensstrategi verkar även vara i symbios med detta värdeperspektiv. Studiens resultat indikerar inte att det finns en värdesyn som bör föredras framför andra i samband med anpassning av CSR och CSR-kommunikation, utan detta bör istället vara i relation till företagets rådande konkurrensstrategi och förutsättningar inom branschen.
Kinuthia, Wanyee. "“Accumulation by Dispossession” by the Global Extractive Industry: The Case of Canada." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/30170.
Full textRahardjo, Elizabeth Citra Dewi, and 蔡美鈴. "THE INFLUENCE OF CORPORATE SOCIAL RESPONSIBILITY ON CORPORATE SUSTAINED COMPETITIVE ADVANTAGE." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/5nnn6e.
Full text國立臺灣科技大學
企業管理系
106
Continuous pressure of the implementation of corporate social responsibility (CSR) has become an inescapable priority for business leaders. But often the engagement of CSR does not give as much expected return for the companies, mostly because the management often place business against society, and the CSR programs that most companies engaged are executed in generic ways instead of aligning it with the company’s strategies. If the companies can engage their CSR activities that present an opportunity to create shared value both for the business and the society, CSR can be a tool to achieve competitive advantage. The sustainability of the competitive advantage nowadays is no longer based solely on financial outcomes, but rather associated with non-financial outcomes that are less-tangible and exemplify the company’s distinguished values, in which the concept of sustainability lies on the possibility of competitive duplication. Using Carroll’s (1991) CSR concept which distinguished CSR activities into four inter-related components, this research examines the influence of CSR conducted on Indonesian company’s sustained competitive advantage (SCA) with resource-based view perspective, using process performance as the indicator of SCA. The result showed that CSR engagement has a partial significant influence towards company’s SCA.
Tsao, I.-Sheng, and 曹一生. "The Cases Study of Corporate Social Responsibility and Competitive Advantage." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/76274047828336260882.
Full text靜宜大學
管理碩士在職專班
99
In recent many years, the major target of corporations are aggregative to catch the maximization profits of shareholder’s and sustainable development by enhancing human resource and technology innovation. But the negative effects happening at the same time. for instance, exploitation of labors, environment pollutions or bankruptcy on purpose. In the awakening of the awareness of mankind, human had bad images with corporations. As a result, it can be affect the corporation’s operation and goodwill. Based on this situation, the Corporate Social Responsibility is importance right now. The study is based on Porter’s value chain and corporate management to analyze how corporation link strategy with social responsibility. If corporations follow this way, they can create competitive advantages and obtain human’s respect. Not only carry out the management of business sustainability but also promoting organizational performance. In the future, every new strategies must to be link social responsibilities. The upshot of proving the new strategies will bring the goodwill and profits to the corporations, and then helping them to do self-reflection that other corporations and humans could have a good model to be following and choosing.
Chen, Ke-Chun, and 陳科均. "Corporate Social Responsibility as a Competitive Advantage– Business Model Perspective." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/67367663796937270382.
Full text淡江大學
國際商學碩士在職專班
97
In this study, we analysis competitive advantages of corporate social responsibility (hereafter CSR)implementing in corporations from business model perspective. Research method is semi-structured interviewing. Investigating Business Model elements from 3 cases, this study tried to find out differences effects for corporations, which implement CSR and for other corporate, which does not. Research result also found that corporation with CSR has competitive advantages as follows: 1.They have better executive ability to practice CSR if a corporation has an individual CSR department.2.CSR leads OEM factory to deliver core value of Quality.3.Energy saving from supply chain leads to cost saving.4.Brand buyers is a key factor for OEM factory to implement CSR. 5.CSR benefits to factory and staffs.The factory, which implements CSR, will have a better chance to get orders from brand buyers. 6.Regardless motivation (by force or volunteer) of CSR implementation, the buyers trust factories with CSR even more.
He, Hui. "Corporate social responsibility and competitive advantages." Doctoral thesis, 2011. http://hdl.handle.net/10071/5890.
Full textIn the past years, Corporate Social Responsibility (CSR) gained more and more popularity. At present, many businesses have realized the necessity and imperative to undertake CSR, and also been concerned about the costs and benefits possibly generated from CSR. The study about the impact of CSR on Competitive Advantage (CA) is an important practical and theoretical issue. The thesis based on theoretical analysis about CSR’ HEXIE management, Stakeholder Relationship and CA, brings forward a series of propositions and establishes the measurement scales for them. Through pilot in-depth interview and the questionnaire approaches, we collect 176 questionnaires in the context of North China from September 1, 2010 to January 30, 2011. On the basis of the statistic analysis of Factor Analysis and Structural Equation Modeling (SEM), we discusse the role of CSR’s HEXIE management on promoting CA through the mediator variable (Stakeholder Relationship). The statistics softwares SPSS18.0 and Amos9.0 have been used for processing and analyzing the survey data, to verify the hypotheses. The conclusions of the thesis are as follow: (1) As a whole, the Chinese businesses have a good performance in CSR required by the laws, however, a poor performance in mandatory responsibility at ethical and philanthropic level. (2) CSR’s HEXIE management is started with the two dimensions, dual-principles mechanism, internal “He” principle (employee management, corporate culture, business strategy, leadership concepts) and external “Xie” principle (legal restraint, governmental and non-governmental organizations’ supervision, media supervision, international standards); (3) Stakeholder relationship is divided into two aspects: non-business related stakeholder relationships and business related stakeholders; (4) Competitive advantage is also separated into two dimensions: external CA (enterprise’s reputation, financing and government support) and internal CA (enterprise’s employees and innovation ability); (5) HEXIE management on CSR Plays a direct but not positive role in promoting and maintaing of competitive advantages; (6) The positive influence of CSR’s HEXIE management on CA is passed on as follows: CSR’s HEXIE management -> stakeholders relationships -> CA. The stakeholder relationship plays a crucial mediator role in increasing the effect from CSR’s HEXIE management on CA.
"Corporate environmental behavior and competitive advantage." Thesis, 2006. http://library.cuhk.edu.hk/record=b6074176.
Full textExisting views on how corporations resolve environmental problems are polarized with one side seeing corporate environmental investment as a cost with an inherent trade-off between economic and environmental concerns; and the other side asserting the moral obligation for corporations to do so. This study adopts a holistic view to resolve the problem by proposing a conceptual framework of corporate environmental behavior (CEB) through the linking mechanism to synthesize the seemingly diverged views.
Croft Kan, Man Ping Lena.
"December 2006."
Adviser: Shige Makino.
Source: Dissertation Abstracts International, Volume: 68-08, Section: A, page: 3457.
Thesis (Ph.D.)--Chinese University of Hong Kong, 2006.
Includes bibliographical references (p. 257-279).
Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web.
Electronic reproduction. [Ann Arbor, MI] : ProQuest Information and Learning, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web.
Electronic reproduction. Ann Arbor, MI : ProQuest dissertations and theses, [201-] System requirements: Adobe Acrobat Reader. Available via World Wide Web.
Abstracts in English and Chinese.
School code: 1307.
Wu, Tzer-Shin, and 吳澤欣. "Corporate Social Responsibility: the Cause and Consequences of sustainable Competitive Advantage." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/70095825089244292838.
Full text國立交通大學
管理學院碩士在職專班經營管理組
98
When enterprises become the major players in global economy, politic and society and gain access to a lot of resources, “stakeholders theory” encourages the enterprises to think over the corporate social responsibility (CSR) to their stakeholders. “Stakeholders theory” expects that besides the business interests, enterprises could further pursuit the triple bottom line in economic, environmental and social dimensions and thus making CSR activities evolve from traditional charitable contributions to the corporate operations or even turn into a part of internal value creations. The term “CSR” has been quickly developed its meaning over the past decade. Even though the majority of business executives still view the corporate social responsibility as risks rather than opportunities, more and more executives from leading companies start to talk about the innovations and opportunities brought by sustainability. However, despite the growing number in literatures indicating that the environmental protection and corporate social responsibility should be separated from the emotional appeals and thus become the sources of innovation and the help in continuous growth. But there is still lacking a clear and long-term verifiable proof on how businesses can be benefited from pursuing corporate responsibility and thus creating competitive advantages. This study chooses Dow Jones Sustainability Index (DJSI) and benchmarks the leading enterprises in each supersector by using the scores received in each criterion and later use empirical approaches of statistical methods to conclude how they choose the topics they are good at to them and further internalized corporate social responsibility as the competitive strategies to form long-term competitive advantages.
Hsiao-Kang, Chen, and 陳小剛. "The study on strategic is corporate social responsibility and competitive advantage." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/44741371230401517286.
Full text輔仁大學
管理學研究所
98
Corporations are aggregative to merge or innovative technology to catch shareholder’s maximization profit. At the same time, the negative effect happens, for example, environment pollution, exploitation of labor or bankruptcy on purpose. In the awakening of the awareness of mankind, human has bad image about the corporations. As a result, it can be hurt corporations’ operation and goodwill. Based on the current situation, it raises the importance and necessity of Corporate Social Responsibility now. The study is basic on Porter’s value chain and corporate govemance to analyze how corporations link strategy with social responsibility. If corporations do this way, and they can create competitive advantage and win human’s respect. In the future, the new strategy must link social responsibilities. The result of the study proves that the new strategy brings the goodwill and profit for the corporations. Also the result let corporations do self-reflection and have the good model to follow.
Chen, Yan-Sin, and 陳姸心. "Linking Strategic Corporate Social Responsibility and Competitive Advantage: Evidence from China." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/80044109615741350218.
Full text淡江大學
會計學系碩士班
101
Corporate Social Responsibility in Western countries which has a lot of research and development for many years, and it has progressed to a strategic combination with the business goal. This study links the strategic corporate social responsibility and competitive advantage, expecting to find out the evidence from China enterprises. This study also considers the other factors that affect competitive advantage such as human capital variables. The samples are 1176 listed companies in China from 2008 to 2011. The empirical results show that on the whole, the implementation of strategic corporate social responsibility for the impact of competitive advantage cannot be able to see the results immediately in the current year, but it will impact on competitive advantage in later year, and other factors as human capital also had significant relationship with competitive advantage.
Moiketso, Mooketsi. "Corporate Social Responsibility in Botswana : a management perspective / Mooketsi Moiketso." Thesis, 2013. http://hdl.handle.net/10394/16164.
Full textThesis (MBA) North-West University, Mafikeng Campus, 2013
Zhowa, Takesure. "Corporate social responsibility as a competitive advantage strategy by community banks in Tshwane." 2010. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1000509.
Full textThis study proposes to investigate the extent to which personal banking consumers of community banks perceive that there is a relationship between the quality of banking services they receive and the principles that govern socially responsible practices. Specifically, the study investigates the extent to which retail banking consumers of selected two different community banks in Tshwane attribute their levels of (dis) contentment (as surrogates of perceptions) to the community banking services provided to them in the context of well known Corporate Social Responsibility (CSR) principles
HSU, I.-HUNG, and 徐飴鴻. "Strengthening Competitive Advantage with Corporate Social Responsibility-The Case of Yunlin Gukeng Coffee Company." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/taxv4g.
Full text國立雲林科技大學
企業管理系
106
The study aims to investigate the impact of corporate social responsibility fulfillment on the competitive advantages of a corporation. The subject of study was Yunlin Gukeng Coffee Enterprise Co., Ltd., and a case study and data analysis were conducted to analyze the correlation among its main competitive advantage indicators (including corporate growth, etc.), corporate social responsibility activities and business model. The results show that the cost a corporation continuously paid for corporate social responsibility activities not only becomes the mental obstacle which keeps its competitors from imitating it, but its brand image with well-fulfilled corporate social responsibility may further strengthen the links in its supply chain, forming a growing source of competitive advantage. The study briefly introduced the coffee industry and market in Taiwan first, and then the business model of the study subject and the correlation among the main research variables were both analyzed through the interview method of qualitative research. Besides its dedication to the quality improvement of its products and services, the study subject continuously extended its scope of corporate social responsibility from the upstream individual farmers in its supply chain to other interested parties (including consumers, other suppliers and communities) and constructed a value co-creation platform for Taiwanese coffee products that could gradually increase the value added to locally produced coffee beans. In addition, through the environment optimization and enlivening of local community, the local residents had thus become its best help in word-of-mouth marketing. Meanwhile, the long-term competitive advantages gained by the study subject from its corporate social responsibility played a further important role in the value creation of its new products. With the case of an actual corporation, the study results prove that corporate social responsibility is not just a recognition of cost or ethics, but it may become a source of competitive advantage along with long-term revenue.
Santos, Maria João. "Does corporate social responsibility have impact in corporate reputation? an analysis of EDP." Master's thesis, 2011. http://hdl.handle.net/10071/4220.
Full textPurpose: This paper has one main purpose: to understand the effect of Corporate Social Responsibility (CSR) initiatives developed by EDP Group in its Reputation. By understanding the motivations and results of CSR and their relation with Corporate Reputation (CR), it is intended to compare the external perspective of consumers with internal perspective of employees. Methodology: A quantitative research was employed in this study. Primary data was collected via a questionnaire sent to a mailing list of EDP consumers and a list of EDP employees. Meta analysis used 174 complete responses of EDP consumers and 88 complete responses from EDP employees. Findings: Results show that initiatives in CSR have influence in Reputation of EDP, essentially based on improve stakeholder engagement as a benefit of CSR initiatives. There are some differences between internal and external stakeholders, on which employees value more all CSR results as a sign of CR than consumers. Practical implications: The results could be applied for EDP in its operational strategy, confronting strengths and weaknesses of its action in this field. Limitations: Results may be affected by the idiosyncrasies of surveys, related to both consumers and employees (for instance, due to the fact that selected employees are already participants of volunteering initiatives). The mistrust clime in which this study was developed could also influence results.
Objectivo: Este estudo tem como objectivo principal perceber se as iniciativas em Responsabilidade Social desenvolvidas pelo Grupo EDP têm impacto na sua Reputação. Compreendendo as motivações e resultados da Responsabilidade Social e a sua relação com a Reputação Corporativa, pretende-se comparar a perspectiva externa dos consumidores e a perspectiva interna dos colaboradores. Metodologia: Foi utilizada uma pesquisa quantitativa, cujos dados foram recolhidos através de um questionário enviado para uma lista de e-mail de consumidores e colaboradores da EDP. A análise baseou-se em 174 respostas completas dos consumidores e 88 respostas completas por parte dos colaboradores da EDP. Resultados: Os resultados evidenciam que as iniciativas em Responsabilidade Social têm impacto na Reputação da EDP, essencialmente devido a benefícios relacionados com a melhoria do envolvimento dos stakeholders. Registaram-se diferenças entre os stakeholders internos e externos, sendo que os colaboradores tendem a valorizar mais os resultados das iniciativas em Responsabilidade Social, como um sinal de Reputação do que os consumidores. Implicações práticas: Os resultados do estudo podem ser aplicados pela EDP na sua estratégia operacional, confrontando os pontos fortes e as fraquezas da sua actuação nesta área. Limitações: Os resultados podem ser afectados pelas idiossincrasias das amostras tanto as relativas aos consumidores como aos colaboradores (como por exemplo a amostra seleccionada dos colaboradores ser proveniente de uma lista de voluntários). O clima de desconfiança vivido no país durante o desenvolvimento deste estudo poderá ter influenciado os resultados.
Smits, Marieke. "Improving competitive advantage through corporate social responsibility in South Africa : the role of social and environmental impact levels." Diss., 2014. http://hdl.handle.net/2263/45042.
Full textDissertation (MBA)--University of Pretoria, 2014.
lmgibs2015
Gordon Institute of Business Science (GIBS)
Unrestricted
Fletcher, David Macpherson. "Do ‘green’ architectural decorative products deliver a competitive advantage for Australian companies?" Thesis, 2014. http://hdl.handle.net/1959.13/1051221.
Full textDecisions to invest in green initiatives (green products and green innovations) are generally made after considerable discussion and market research by any organisation. Green initiatives cover a wide range of business activities which can result in positive and negative outcomes along the entire supply chain. Organisations are being encouraged by governments, societies and other stakeholders to conduct their business activities in a manner that minimises risk and damage to the environment, economy and society, while still pursuing improvements in product life cycle performances. Green initiatives are a management tool that can assist in meeting these demands with the rewards of delivering benefits back to the company through creating a competitive advantage and contributing to the firm’s Corporate Social Responsibility profile. The aim of this study is to explore the reasons why organisations initiate green strategies and the effectiveness of the introduced ‘green’ initiatives in the Australian marketplace. A positivism philosophy is adopted in this empirical research, which includes using a deductive research approach with a quantitative research instrument to collect and measure responses from 53 Australian green product manufacturers. The collected data is analysed using causal analysis to investigate the hypotheses developed to answer the research question. A quantitative approach is justified as the research is based on similar work conducted in the northern hemisphere. Environmental investment research has received considerable interest in the northern hemisphere in the domain of corporate ‘green’ initiatives. However, this research focuses on Australian organisations that have implemented ‘green’ initiatives to investigate if their investments are delivering the sought after benefits. The findings from the research support the research question that green product strategies can both deliver a competitive advantage and contribute to enhancing an organisation's corporate social responsibility profile. The research findings suggest that green strategy actions will indirectly increase financial improvements in the process of corporate social responsibility. In a similar fashion, green strategy actions will indirectly increase price premiums through having a competitive advantage. The analysis reveals that corporate social responsibility and competitive advantage are important mediators of the relationships between variables. Implications from the research are discussed and future research opportunities are presented, along with the limitations of the current work.
Thai, Dam Huy Trung, and 泰輝忠. "Obtaining Sustainable Competitive Advantage from Customer Loyalty: A Perspective of Marketing-Mix Strategy and Corporate Social Responsibility." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/c6xb2u.
Full text中國文化大學
國際企業管理學系
102
This paper aims to identify customer loyalty as a business sustainable competitive advantage from the perspective of service marketing-mix strategy and corporate social responsibility (CSR), by examining the simultaneous effects of selected service marketing-mix elements including people, physical environment, and processes, and CSR as another independent variable on customer perceived value, trust, and loyalty in the smart phone industry. The study has been conducted with a questionnaire survey, using multiple regression analysis method with SPSS 18.0 software. The results from the empirical analysis shows that (1) The selected service marketing-mix elements including physical environment and processes of service providers present significantly positive effects on customer perceived value but not with customer trust; (2) The performance of service employees does not help enhance perceived value and trust of customers; (3) Customer perceived value appears remarkably in building trust and strengthening customer loyalty; (4) The trust and loyalty of customers are improved when customers have good emotional feeling, social recognition, and quality assurance when using the smart phones; (5) The price value is not significantly associated with the performance of physical environment, service delivery processes, as well as not help enhance trust and loyalty of customers (6) CSR plays a powerful roles in enhancing value perceived by customers, building trust, and improving customer loyalty (7) The perceived value is found as a full mediator between marketing-mix efforts customer trust and a partial mediator in the relationship between CSR and customer trust. (8) Customer trust partially mediates the relationship between perceived value and the loyalty of customer, and between the CSR and customer loyalty. (9) In addition, three dimensions out of the four, namely ‘emotional’, ‘social’, and ‘quality’ value ofperceived value do have a significant effect on customer trust and loyalty. Only the fourth dimension of perceived value, ‘price’ value does not influence trust as well as improve loyalty when customers are considering or while using a smart-phone.
Chen, Cheng-Hong, and 陳政宏. "The Research of Relationship among Dynamic InnovationCapabilities, Corporate Social Responsibility and Competitive Advantage – as Multi- National Corporations for Example." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/85790453110126839734.
Full text大葉大學
國際企業管理學系碩士班
98
The research defined the competitive advantage not only financial performance but also focus on sustain innovation performance (Leskovar Spacapan et al., 2007). Furthermore, we research the relationship among the dynamic innovation capabilities, corporate social responsibility and competitive advantage as well as to understand the application to dynamic innovation capabilities. Data were collected from managers or workers executives from 311 biotechnology industries of multinational corporations. Analytical Software is SPSS, and the overall Cronbach's Alpha of the dimensions all bigger then 0.7. Findings demonstrated that dynamic innovation capabilities were related to corporate social responsibility. Dynamic innovation capabilities related positively to competitive advantage.