Journal articles: 'Contextual trust'

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Hoffmann, Christian Pieter, and Severina Mueller. "Contextual Influences on Online Trust Formation." Academy of Management Proceedings 2014, no. 1 (January 2014): 15683. http://dx.doi.org/10.5465/ambpp.2014.15683abstract.

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Liu, Guanfeng, Yan Wang, and Mehmet Orgun. "Social Context-Aware Trust Network Discovery in Complex Contextual Social Networks." Proceedings of the AAAI Conference on Artificial Intelligence 26, no. 1 (September 20, 2021): 101–7. http://dx.doi.org/10.1609/aaai.v26i1.8114.

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Trust is one of the most important factors for participants' decision-making in Online Social Networks (OSNs). The trust network from a source to a target without any prior interaction contains some important intermediate participants, the trust relations between the participants, and the social context, each of which has an important influence on trust evaluation. Thus, before performing any trust evaluation, the contextual trust network from a given source to a target needs to be extracted first, where constraints on the social context should also be considered to guarantee the quality of extracted networks. However, this problem has been proved to be NP-Complete. Towards solving this challenging problem, we first propose a complex contextual social network structure which considers social contextual impact factors. These factors have significant influences on both social interaction between participants and trust evaluation. Then, we propose a new concept called QoTN (Quality of Trust Network) and a social context-aware trust network discovery model. Finally, we propose a Social Context-Aware trust Network discovery algorithm (SCAN) by adopting the Monte Carlo method and our proposed optimization strategies. The experimental results illustrate that our proposed model and algorithm outperform the existing methods in both algorithm efficiency and the quality of the extracted trust network.

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Li, Peter Ping, Yuntao Bai, and Youmin Xi. "The Contextual Antecedents of Organizational Trust: A Multidimensional Cross-level Analysis." Management and Organization Review 8, no. 2 (July 2012): 371–96. http://dx.doi.org/10.1111/j.1740-8784.2011.00219.x.

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In this article we seek to explore the contextual antecedents of organizational trust. In light of the complex links between organizational contexts and organizational behaviours, we focus on the effects of the three most critical contextual antecedents, i.e., leadership role, structural rule, and cultural norm at the organizational level, on organizational trust direcdy, and their behavioural outcomes at the individual level indirectly, using organizational trust as a cross-level mediator. The empirical results, based on a hierarchical linear model with a sample of 444 employees from 82 firms in China, lent support for our multidimensional cross-level model of context–trust–behaviour link. We extend the research on organizational trust by treating it as a cross-level phenomenon and by specifying its core contextual antecedents and behavioural consequences.

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Giordano, Giuseppe Nicola, Jan Mewes, and Alexander Miething. "Trust and all-cause mortality: a multilevel study of US General Social Survey data (1978–2010)." Journal of Epidemiology and Community Health 73, no. 1 (October 15, 2018): 50–55. http://dx.doi.org/10.1136/jech-2018-211250.

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BackgroundWithin public health research, generalised trust has been considered an independent predictor of morbidity and mortality for over two decades. However, there are no population-based studies that have scrutinised both contextual-level and individual-level effects of generalised trust on all-cause mortality. We, therefore, aim to investigate such associations by using pooled nationally representative US General Social Survey (GSS) data linked to the National Death Register (NDI).MethodsThe combined GSS–NDI data from the USA have 90 contextual units. Our sample consisted of 25 270 respondents from 1972 to 2010, with 6424 recorded deaths by 2014. We used multilevel parametric Weibull survival models reporting HRs and 95% CI (credible intervals for Bayesian analysis). Individual-level and contextual-level generalised trust were the exposures of interest; covariates included age, race, gender, marital status, education and household income.ResultsWe found a robust, significant impact of individual-level and contextual-level trust on mortality (HR=0.92, 95% CI 0.88 to 0.97; and HR=0.96, 95% CI 0.93 to 0.98, respectively). There were no discernible gender differences. Neither did we observe any significant cross-level interactions.ConclusionHigh levels of individual and contextual generalised trust protect against mortality, even after considering numerous individual and aggregated socioeconomic conditions. Its robustness at both levels hints at the importance of psychosocial mechanisms, as well as a trustworthy environment. Declining trust levels across the USA should be of concern; decision makers should consider direct and indirect effects of policy on trust with the view to halting this decline.

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Öberg, Perola, Sven Oskarsson, and Torsten Svensson. "Similarity vs. homogeneity: contextual effects in explaining trust." European Political Science Review 3, no. 3 (April 1, 2011): 345–69. http://dx.doi.org/10.1017/s1755773910000354.

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Diversity has powerful advantages, but may also generate internal tensions and low interpersonal trust. Despite extensive attention to these questions, the relationship between diversity and trust is often misunderstood and findings methodologically flawed. In this article, we specify two different mechanisms and adherent hypotheses. An individual might base her decision to trust on her perceived social similarity in relation to others in the community, that is, a similarity hypothesis. However, in a homogenous context, she might expect trustworthy behavior irrespective of her own social position due to signals of low degrees of social conflict and dense social networks, that is, a homogeneity hypothesis. Prior research has pinpointed only one of these mechanisms. The homogeneity hypothesis has not been explicated, and when the intention has been to test the similarity hypothesis, the homogeneity hypothesis has unintentionally been tested instead. The results are straightforward. While the homogeneity hypothesis is strongly supported, the findings speak against the similarity hypothesis.

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Sharp, Susan L. "Truth, Trust, and Relationships: Healing Interventions in Contextual Therapy." Journal of Psychosocial Nursing and Mental Health Services 34, no. 5 (May 1996): 48–49. http://dx.doi.org/10.3928/0279-3695-19960501-24.

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Kutrovátz, Gábor. "Trust in Experts: Contextual Patterns of Warranted Epistemic Dependence." Balkan Journal of Philosophy 2, no. 1 (2010): 57–68. http://dx.doi.org/10.5840/bjp20102116.

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Gratz, Eric K. "Truth, Trust, and Relationships: Healing Interventions in Contextual Therapy,." Journal of Nervous &amp Mental Disease 185, no. 3 (March 1997): 208. http://dx.doi.org/10.1097/00005053-199703000-00019.

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Du, Rong, Shizhong Ai, Pamela Abbott, and Yingqin Zheng. "Contextual Factors, Knowledge Processes and Performance in Global Sourcing of IT Services." Journal of Global Information Management 19, no. 2 (April 2011): 1–26. http://dx.doi.org/10.4018/jgim.2011040101.

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In this paper, the authors explore the influences of two major contextual factors—supplier team members’ cultural understanding and trust relationship—on knowledge processes and performance in global sourcing of IT services. The authors discuss a joint investigation conducted by a cross-cultural research team in China. Cultural understanding is measured by individualism with guanxi and mianzi, two Chinese cultural concepts, and trust relationship is measured by adjusting trust, a notion reflecting the uniqueness of the Chinese people. Knowledge processes are characterized by knowledge sharing. Performance is measured by the outcomes of global sourcing, which is represented by product success and personal satisfaction. Data are collected in 13 companies in Xi’an Software Park, with 200 structured questionnaires distributed to knowledge workers. The results of quantitative data analysis indicate that cultural understanding influences trust relationship greatly, as well as knowledge sharing and performance in global sourcing of IT services. Trust relationship significantly impacts knowledge sharing, whereas trust relationship and knowledge sharing have no impact on performance. This study suggests that special aspects of the Chinese context have significant direct impacts on knowledge processes while no direct and immediate impacts on performance in global sourcing of IT services.

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Hernandez, Morela, Chris P. Long, and Sim B. Sitkin. "Cultivating Follower Trust: Are All Leader Behaviors Equally Influential?" Organization Studies 35, no. 12 (September 15, 2014): 1867–92. http://dx.doi.org/10.1177/0170840614546152.

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We draw on the relevant extant literatures to examine the pathways to building trust through leader behaviors with three distinct emphases: the leader (personal leadership), the leader-follower relationship (relational leadership), and the situation (contextual leadership). We test this model using experimental data collected from experienced managers (Study 1) and field data collected from the peers and direct reports of business executives (Study 2). The results from these two studies both build on and challenge current views in the trust and leadership literatures about how leaders influence trust. Consistent with past literature, our findings indicate that various leadership behaviors appear to directly promote follower trust when analyzed independently. However, when these behaviors are analyzed jointly, relational leadership behaviors were found to mediate the effects of personal and contextual leadership behaviors on follower trust. The implications for theory and practice are discussed.

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Bakker, Linda, and Karien Dekker. "Social Trust in Urban Neighbourhoods: The Effect of Relative Ethnic Group Position." Urban Studies 49, no. 10 (November 21, 2011): 2031–47. http://dx.doi.org/10.1177/0042098011422577.

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Social trust is essential to a cohesive society. Previous studies have demonstrated the importance of individual and contextual determinants in explaining social trust. In this paper it is argued, by means of Blumer’s group position theory, that an individual’s position in the ethnic hierarchy relative to that of the neighbourhood residents influences his or her social trust in the neighbourhood. The multilevel regression analysis of data from the Amsterdam Safety Monitor 2009 provides tentative support for this theory. Building upon previous studies, the relevant individual and contextual determinants of social trust in the neighbourhood are also studied. Contrary to earlier findings, no neighbourhood effects are detected. Thus, it is neither the actual position in the ethnic hierarchy nor the effect of the neighbourhood, but the ethnic position relative to the neighbourhood residents that diminishes minority group members’ social trust through a threat that appears to be both socioeconomic and cultural.

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Portis, Ron. "Fostering interpersonal trust as a norm in organizations: five key starting points." Development and Learning in Organizations: An International Journal 29, no. 4 (June 1, 2015): 10–13. http://dx.doi.org/10.1108/dlo-01-2015-0008.

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Purpose – The purpose of this paper is to suggest ways that organizations can foster “interpersonal trust”. The author explores how the implementation of specific strategies can be used to “contextually cue” or “signal” the formation of interpersonal trust. Design/methodology/approach – The author reviews two seeming disparate streams of literature: interpersonal trust and the psychology of habit formation. The author shows how the use of “contextual cuing” can be used to create dispositions of trust and how that trust can become an organizational norm, expectation or habit. Findings – The author identifies five key steps that can be used to foster interpersonal trust. Practical implications – Organizational commitment, knowledge sharing and collaboration and organizational learning have all been shown to have significant impacts on the organization’s bottom line. Given the demonstrable importance of “trust” then must ask, “what can organizations do to more effectively foster interpersonal trust?” The author identifies five key steps that can be used to foster interpersonal trust. Social implications – Where there are two or more persons, there is “social interaction”. And, for that interaction to be civil, positive or productive, trust is required. Originality/value – There is an abundance of literature regarding the importance of interpersonal trust, organizational trust and their implications. Yet, there is very little that speaks to the operationalization of the concepts with specific and targeted strategies. The author proposes five possible strategies.

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Zaki, Bishoy Louis, Francesco Nicoli, Ellen Wayenberg, and Bram Verschuere. "In trust we trust: The impact of trust in government on excess mortality during the COVID-19 pandemic." Public Policy and Administration 37, no. 2 (January 2, 2022): 226–52. http://dx.doi.org/10.1177/09520767211058003.

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The COVID-19 pandemic has brought forward myriad challenges to public policy, central of which is understanding the different contextual factors that can influence the effectiveness of policy responses across different systems. In this article, we explore how trust in government can influence the ability of COVID-19 policy responses to curb excess mortality during the pandemic. Our findings indicate that stringent policy responses play a central role in curbing excess mortality. They also indicate that such relationship is not only influenced by systematic and structural factors, but also by citizens’ trust in government. We leverage our findings to propose a set of recommendations for policymakers on how to enhance crisis policymaking and strengthen the designs of the widely used underlying policy learning processes.

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Lamsa, Anna-Maija, and Raminta Pucetaite. "Development of organizational trust among employees from a contextual perspective." Business Ethics: A European Review 15, no. 2 (April 2006): 130–41. http://dx.doi.org/10.1111/j.1467-8608.2006.00437.x.

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Alalehto, Tage, and Daniel Larsson. "Measuring trust in the police by contextual and individual factors." International Journal of Law, Crime and Justice 46 (September 2016): 31–42. http://dx.doi.org/10.1016/j.ijlcj.2016.01.001.

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Bonatto, Franciele, Luis Mauricio Martins de Resende, and Joseane Pontes. "Relational governance in supply chain: a systematic literature review." Benchmarking: An International Journal 27, no. 6 (June 20, 2020): 1711–41. http://dx.doi.org/10.1108/bij-01-2019-0033.

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PurposeThe goal of this research is to establish which contextual factors influence the selection of relational governance instruments in supply chains (SCs) and how these factors impact the expected performance.Design/methodology/approachA systematic literature review (SLR) identified 103 conceptual, empirical and analytical studies between 2007 and 2017.FindingsA conceptual framework is developed from the categorization of contextual factors, relational governance instruments and expected SC performance. The conceptual framework provides three propositions: (1) The choice for relational governance instrument is influenced differently by the contextual factors; (2) the impact that the contextual factors have on the governance instruments and SC performance is mediated by trust; (3) The SC performance is affected differently by the instruments of flexibility, solidarity and information sharing.Practical implicationsThe findings of this research can help business managers better govern and know the contextual factors and use different relational governance instruments and trust dimensions to drive the expected results of the SC.Originality/valueThe synthesis reveals contingencies of relational governance instruments in SCs for performance expected in different contexts and proposes a standpoint for further research in the area.

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Karhapää, Sari-Johanna, Taina Savolainen, and Kirsti Malkamäki. "Trust and performance: a contextual study of management change in private and public organisation." Baltic Journal of Management 17, no. 6 (November 28, 2022): 35–51. http://dx.doi.org/10.1108/bjm-06-2022-0212.

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PurposeAlthough previous studies have addressed the positive relationship between trust and performance, existing research has paid limited attention to management that shapes valued organisation behaviours important for effectiveness and wellbeing. This paper examines how organisational trust and performance unfold in the context of one private and one public sector case organisation in management change.Design/methodology/approachA multiple case study design using qualitative methods is applied to analyse textual data gathered from management and employee perspectives, juxtaposing private and public organisations.FindingsManagement change renewed decision-making in both organisations through role clarification. Through clearer roles, expectations were better managed in the collaborating units of a private organisation case and of the employees in a public organisation case impacting on organisational ability and predictability. Along with organisational communication, these develop trust which seems to be reflected in employee job performance at the organisational level.Originality/valueThis paper contributes to the gap in qualitative, empirical and contextual research by providing understanding about how intra-organisational trust is related to performance. Further, this paper sheds light on the vulnerability within an organisation during management change and adds to the somewhat scarce studies of relationships between trust and performance by juxtaposing the two contexts. Consequently, this enables one to reveal different approaches to trust and performance between the two sectors.

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Paradis, Audrey, Sonja Lutovac, Katri Jokikokko, and Raimo Kaasila. "Towards a relational understanding of teacher autonomy: The role of trust for Canadian and Finnish teachers." Research in Comparative and International Education 14, no. 3 (July 26, 2019): 394–411. http://dx.doi.org/10.1177/1745499919864252.

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We argue that teacher autonomy should be conceptualised differently from its current form, that confines teacher autonomy to the individual, or to freedom from control. Here, we investigate the role of trust concerning teachers’ perceptions of their own autonomy, embedded in differing contexts and relations. To display contextual variations, we study qualitatively a sample of Canadian and Finnish upper-secondary school mathematics teachers. Our findings reveal that trust plays a decisive role in whether teachers feel autonomous or not, and that trust plays a central role in relationships teachers have at work. Furthermore, trust is articulated differently according to the teachers’ context. Based on our findings, we argue that a reconceptualisation of teacher autonomy is needed. A relational conceptualisation of teacher autonomy, highlights its inherent relationality and contextual sensitivity, provides new insight into the teachers’ work, and supports more empowering ways for teachers to exert a proactive influence on their autonomy.

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Monroe, Ayana, Errol Francis, Emily Sidnam-Mauch, Bernat Ivancsics, Eve Washington, Joseph Bonneau, Susan McGregor, and Kelly Caine. "Supporting Journalistic Trust Determinations: A Heuristic Analysis of News Trust Tools Through a Transparency Lens." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 66, no. 1 (September 2022): 843–47. http://dx.doi.org/10.1177/1071181322661485.

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To combat declining trust in news in the United States, numerous tools have been created to increase transparency by providing contextual information around news content, but they have largely been developed without regard for usability. We examine 59 such tools to identify the type(s) of transparency (disclosure, participatory, or ambient) information each tool aims to provide. We then conduct a heuristic usability analysis of a subset of these transparency tools and identify common usability barriers.

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Loxbo, Karl. "Ethnic diversity, out-group contacts and social trust in a high-trust society." Acta Sociologica 61, no. 2 (August 21, 2017): 182–201. http://dx.doi.org/10.1177/0001699317721615.

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Although ethnic diversity is widely believed to undermine social trust, several scholars have argued that this outcome ultimately depends on the extent of high-quality contacts between diverse groups as well as the extent of equality in society. This article scrutinises these different hypotheses by exploring the association between ethnic diversity and social trust among Swedish schoolchildren. Building on data from Sweden, where legacies of equality would be expected to provide unique opportunities for building trust among diverse groups, the contribution of the article to the literature is twofold. First, it was found that contextual diversity is only weakly related to adolescents’ trust. Furthermore, while interactions revealed that a higher socio-economic level in a classroom reinforces, rather than cushions, the adverse effect, it is concluded that contextual measures obscure the micro-level dynamic underlying the association between diversity and trust in classrooms. Second, when accounting for compositional effects, and the distinction between in-group and out-group contact, the findings strongly supported the conflict hypothesis, while rejecting the contact hypothesis. The principal finding is that ethnic diversity in a classroom undermines social trust among native-born adolescents, whereas the effect is the exact opposite for minorities. In addition, social trust is only promoted if adolescents interact with members of their ethnic in-group. Because these disconcerting results were found in the high-trust context of Sweden, it is suggested that similar findings are likely in less favourable settings. The article concludes by arguing that the high levels of social trust in traditionally homogenous, but increasingly segregated, countries such as Sweden may conceal the fact that individuals primarily include others who are similar to themselves in their ‘imagined communities’.

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Voicu, Bogdan, and Claudiu D. Tufiş. "Migrating trust: contextual determinants of international migrants’ confidence in political institutions." European Political Science Review 9, no. 3 (December 11, 2015): 351–73. http://dx.doi.org/10.1017/s1755773915000417.

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This paper considers the case of the international migrants’ confidence in political institutions, from a social embeddedness perspective on political trust. We use country-level aggregates of confidence in institutions as indicators of specific cultures of trust, and by employing data from the European Values Study, we test two competing hypotheses. First, as confidence in institutions depends on the values formed during early childhood, the international migrant’s confidence in political institutions in the current country of residency will be influenced by the confidence context from the country of origin. Second, the host country may have different norms of trust in political institutions, and a process of re-socialization may occur. Therefore, the immigrants’ confidence in institutions is influenced by two confidence contexts: one from the origin country and one from the host country. The time spent in the two cultures, along with other characteristics from these contexts, shape the interaction effects we tested in multilevel cross-classified models.

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McCole, Patrick, Elaine Ramsey, Andrew Kincaid, Yulin Fang, and Huifang LI. "The role of structural assurance on previous satisfaction, trust and continuance intention." Information Technology & People 32, no. 4 (August 5, 2019): 781–801. http://dx.doi.org/10.1108/itp-08-2017-0274.

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Purpose Varied accounts exist regarding the role of trust and satisfaction in online continuance intention and contexts within which this occurs. The purpose of this paper is to consider the moderating effect of structural assurance (SA) on satisfaction and trust and trust and continuance intention in a pure e-service context (online betting). Design/methodology/approach UK online bettors were surveyed with an instrument developed using validated variables and measurements, including continuance intention, satisfaction, trust (in vendor) and SA. Structural equation modeling with partial least squares was used to evaluate the measurement and structural model simultaneously. Findings SA positively moderates the trust–continuance intention relationship but not the satisfaction–trust relationship. SA is positively associated with trust. Research limitations/implications The study contributes to research focused on exploring the moderating effects of trust and satisfaction on continuance intention where institution-based mechanisms are perceived to be effective and framed to assure success. Practical implications An over-reliance on context-specific mechanisms is inadequate; strategic approaches to trust must consider contextual and institutional mechanisms interdependently. Originality/value The paper addresses the need for research relating to the institutional context within which trust mechanisms operate. This research provides a novel contribution through an exploration of the moderating effects of SA on: trust and continuance intention; and satisfaction and trust (the authors also measure the direct effect of SA on trust). This paper is one of the first studies to examine these important concepts in this context. The online betting case allows for the exploration of risk where vendor-specific and contextual risk are both high.

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Banerjee, Shubhomoy, and Ateeque Shaikh. "Examining the Impact of Contextual Factors in Brand Relationship Initiation and Maintenance: Evidence from Bottom of Pyramid Markets." Review of Marketing Science 18, no. 1 (April 29, 2020): 75–97. http://dx.doi.org/10.1515/roms-2020-0006.

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AbstractThis study examines the impact of contextual factors on brand trust, brand loyalty and cross-buying from the perspective of the bottom of pyramid rural consumers in India. Two important contextual factors – distribution intensity and outshopping orientation – were used as the contextual factors. Effects of distribution intensity in the initiation and maintenance of consumer–brand relationships are first examined. Further, it explores the moderating role of in versus outshopping orientation in the formation and maintenance of long-term relationships between consumers and brands in bottom of pyramid markets. Data collected from 478 consumers in three villages in Gujarat, India, were analysed using structural equation modelling technique to test the hypothesized relationships using IBM AMOS 23 software. Distribution Intensity was found to positively influence brand trust. Brand trust was found to mediate the relationships between distribution intensity and brand loyalty and distribution intensity and cross buying. The importance of distribution intensity in relationship initiation was more pronounced for consumers who shopped from local retailers than those who did not. The study underlines the importance of distribution intensity of brands a relationship-based marketing strategy, especially in those products, where the switching costs are low. This study establishes the role of contextual factors in the formation and maintenance of consumer–brand relationships in the bottom of pyramid markets.

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Jacobsen, Dag Ingvar. "Network Context, Trust and Success. Evidence from Regional Governance Networks in Norway." Lex localis - Journal of Local Self-Government 11, no. 4 (September 19, 2013): 851–69. http://dx.doi.org/10.4335/11.4.851-869(2013).

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While our knowledge on the form and functioning of networks increases, we have little knowledge on the effects of network context on the impact of governance networks. This study focuses on contextual elements and their effect on perceived network outcomes on three dimensions – service provision, solving “wicked” problems, and exerting external influence - controlling for trust and consensus. Data from 11 governance networks in Norway are combined with individual data on trust, consensus and outcomes. Results indicate that contextual factors have significant effects on network outcomes, particularly on the ability to solve complex problems and on external influence. Possible mechanisms are discussed, and implications for future studies of governance networks are outlined.

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Zhang, Jian-Dong, Leigh Anne Liu, and Wu Liu. "Trust and Deception in Negotiation: Culturally Divergent Effects." Management and Organization Review 11, no. 1 (March 2015): 123–44. http://dx.doi.org/10.1111/more.12028.

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ABSTRACTWe investigate how trust reduces the tendency to use deception in negotiations from a culturally contextual perspective. We find culturally divergent patterns across Chinese and American negotiators. Specifically, for Chinese negotiators, cognition-based trust decreases the approval of using negative emotional and informational deception, whereas affect-based trust increases the approval of using informational deception. For American negotiators, affect-based trust decreases the approval of using negative emotional deception. We discuss theoretical and practical implications on the need for culturally specific strategies in managing deceptions in negotiations.

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Sargeant, Adrian, and Stephen Lee. "Individual and Contextual Antecedents of Donor Trust in the Voluntary Sector." Journal of Marketing Management 18, no. 7-8 (August 2002): 779–802. http://dx.doi.org/10.1362/0267257022780679.

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Child, John, and Guido Möllering. "Contextual Confidence and Active Trust Development in the Chinese Business Environment." Organization Science 14, no. 1 (February 2003): 69–80. http://dx.doi.org/10.1287/orsc.14.1.69.12813.

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Sipinen, Josefina, Peter Söderlund, and Maria Bäck. "The relevance of contextual generalised trust in explaining individual immigration sentiments." European Societies 22, no. 4 (May 14, 2020): 456–79. http://dx.doi.org/10.1080/14616696.2020.1762909.

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Tsfati, Yariv, and Gal Ariely. "Individual and Contextual Correlates of Trust in Media Across 44 Countries." Communication Research 41, no. 6 (May 2, 2013): 760–82. http://dx.doi.org/10.1177/0093650213485972.

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Fu, Xiwen. "The Contextual Effects of Political Trust on Happiness: Evidence from China." Social Indicators Research 139, no. 2 (August 7, 2017): 491–516. http://dx.doi.org/10.1007/s11205-017-1721-2.

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Zhang, Haibin, Yan Wang, and Xiuzhen Zhang. "The approaches to contextual transaction trust computation in e-Commerce environments." Security and Communication Networks 7, no. 9 (February 12, 2014): 1331–51. http://dx.doi.org/10.1002/sec.839.

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Leung, Wilson K. S., Si Shi, and Wing S. Chow. "Impacts of user interactions on trust development in C2C social commerce." Internet Research 30, no. 1 (August 6, 2019): 335–56. http://dx.doi.org/10.1108/intr-09-2018-0413.

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Purpose The purpose of this paper is to understand the effect of two types of reciprocity (restricted reciprocity and generalized reciprocity) on customers’ trust in social commerce (s-commerce) and trust performance (purchase intention and word-of-mouth intention). Furthermore, this study examines how individual and contextual moderators (personal shopping experience and community shared language) could impact the trust development process. Design/methodology/approach This study adopted a survey method and obtained data from 287 users in a customer-to-customer (C2C) s-commerce platform. Structural equation modeling was used to examine the research hypotheses. Findings The results demonstrate that two types of reciprocity positively affect trust in s-commerce. Customers’ trust performance is significantly affected by trust in s-commerce. Additionally, shopping experience in s-commerce is found to positively moderate the relationship between restricted reciprocity and trust in s-commerce. Research limitations/implications The findings help to understand the nature and role of reciprocity in influencing trust and trust-related behaviors in the context of C2C s-commerce. The research also helps to explore the individual and contextual moderators that impact the effect of reciprocity on trust development. Practical implications The results offer a comprehensive view of trust building strategies for s-commerce practitioners, including shoppers, vendors and managers of s-commerce platforms. Originality/value This study is among the first few research studies that offers a theory-based conceptualization of reciprocity in C2C s-commerce and provides empirical support for the impact of reciprocity on customers’ trust in C2C s-commerce. In addition, this study devises a broader view of reciprocity based on restricted and generalized exchange principle to represent the interaction of vendor–shopper and shopper–shopper, respectively.

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Roberts, Robert C. "Mental Health and the Virtues of Community: Christian Reflections on Contextual Therapy." Journal of Psychology and Theology 19, no. 4 (December 1991): 319–33. http://dx.doi.org/10.1177/009164719101900401.

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The virtues approach is applied to Ivan Boszormenyi-Nagy's (1984, 1986, 1987) contextual therapy to assess it for integration into Christian use. After an initial description of Nagy's theory and practice, the contextual framework is examined via a grammatical analysis of four contextual virtues: trust, mutuality, gratitude, and justice. Contextual therapy is shown to escape the major criticisms that have recently been leveled against psychotherapy by communitarians and to have considerable promise for use in Christian communities. For integration, however, two adjustments are required: God and his kingdom, rather than the intergenerational family, must be seen as the normarively primary objects of loyalty, and forgiveness must replace exoneration as a central therapeutic strategy.

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Muthusamy, Senthil Kumar, and Parshotam Dass. "When “trust” becomes more or less salient for alliance performance? Contextual effects of mutual influence, international scope, and coopetition." Journal of General Management 46, no. 2 (January 2021): 144–55. http://dx.doi.org/10.1177/0306307020942461.

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Extant research on strategic alliances has established that contractual controls do not provide a complete safeguard to avert an alliance failure, and that alliance governance needs to be reinforced with relational norms such as trust. However, there is scant research evidence available on whether interfirm trust can be significant under the trying contexts the alliances typically face like rivalry, power conflicts, and cultural or institutional barriers. Employing a relational exchange perspective, we examined whether the espoused positive effect of interfirm trust on alliance performance is moderated by mutual influence and coopetition between partners, and the international dimension of an alliance. Based on the survey and archival data on 223 strategic alliances, we found that interfirm trust was quite significant to alliance performance and that the link between trust and performance was more salient in alliances with high mutual influence and coopetition, whereas it was less salient and weaker in international alliances.

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Vanden Bossche, Dorien, Sara Willems, and Peter Decat. "Understanding Trustful Relationships between Community Health Workers and Vulnerable Citizens during the COVID-19 Pandemic: A Realist Evaluation." International Journal of Environmental Research and Public Health 19, no. 5 (February 22, 2022): 2496. http://dx.doi.org/10.3390/ijerph19052496.

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(1) Background: Community health workers (CHWs) are an essential public health workforce defined by their trustful relationships with vulnerable citizens. However, how trustful relationships are built remains unclear. This study aimed to understand how and under which circumstances CHWs are likely to build trust with their vulnerable clients during the COVID-19 pandemic. (2) Methods: We developed a program theory using a realist research design. Data were collected through focus groups and in-depth interviews with CHWs and their clients. Using a grounded theory approach, we aimed to unravel mechanisms and contextual factors that determine the trust in a CHW program offering psychosocial support to vulnerable citizens during the COVID-19 pandemic. (3) Results: The trustful relationship between CHWs and their clients is rooted in three mental models: recognition, equality, and reciprocity. Five contextual factors (adopting a client-centered attitude, coordination, temporariness, and link with primary care practice (PCP)) enable the program mechanisms to work. (4) Conclusions: CHWs are a crucial public health outreach strategy for PCP and complement and enhance trust-building by primary care professionals. In the process of building trustful relationships between CHWs and clients, different mechanisms and contextual factors play a role in the trustful relationship between primary care professionals and patients. Future research should assess whether these findings also apply to a non-covid context, to the involvement of CHWs in other facets of primary healthcare (e.g., prevention campaigns, etc.), and to a low- and middle-income country (LMIC) setting. Furthermore, implementation research should elaborate on the integration of CHWs in PCP to support CHWs in developing the mental models leading to build trust with vulnerable citizens and to establish the required conditions.

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ELSNER, WOLFRAM, and HENNING SCHWARDT. "Trust and arena size: expectations, institutions, and general trust, and critical population and group sizes." Journal of Institutional Economics 10, no. 1 (May 28, 2013): 107–34. http://dx.doi.org/10.1017/s1744137413000179.

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AbstractWhile trust and group size in socio-economic processes have been well investigated separately, approaches to synergize them have been rare. After addressing basic conditions for institutionalized cooperation, the agency capability of preferential mixing is introduced in order to determine the carrier group of an institution of cooperation. That platform typically assumes a meso-size smaller than the initial arena. Habituation and generalization within and across overlapping platforms then may lead to first contextual trust. This has to be carried over from individual platforms into the larger public of the whole economy to constitute general trust. The practical relevance of this analysis is illustrated through the fact that even superficially similar economies show different socio-economic performance and trajectories. Our results suggest investigating their inner deep structure of overlapping meso-sized platforms as a critical factor.

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Erickson, G. Scott, Kurt Komaromi, and Fahri Unsal. "Social Networks and Trust in e-Commerce." International Journal of Dependable and Trustworthy Information Systems 1, no. 1 (January 2010): 45–59. http://dx.doi.org/10.4018/jdtis.2010010103.

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Online retailing has always had trust issues because of the absence of face-to-face contact and other contextual factors that usually enhance confidence in an exchange. Over the years, institutional credibility solutions such as external certifications, user reviews, and brand building activities have helped to build trust in virtual environments, resulting in the recent rapid growth of e-tailing. With the advent of Web 2.0, and especially social networking sites, firms are looking at new avenues to connect with consumers. This paper compares trust levels and more specific aspects of trust across various items related to institutional credibility and community. The data suggest that users perceive differences in websites and that these perceptions influence their trust in those sites.

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Liu, Guanfeng, Feng Zhu, Kai Zheng, An Liu, Zhixu Li, Lei Zhao, and Xiaofang Zhou. "TOSI: A trust-oriented social influence evaluation method in contextual social networks." Neurocomputing 210 (October 2016): 130–40. http://dx.doi.org/10.1016/j.neucom.2015.11.129.

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Andersonf, William T., and Terry D. Hargrave. "Contextual family therapy and older people: building trust in the intergeneration family*." Journal of Family Therapy 12, no. 4 (1990): 311–20. http://dx.doi.org/10.1046/j..1990.00399.x.

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Li, Peter Ping. "The holistic and contextual natures of trust: past, present, and future research." Journal of Trust Research 6, no. 1 (January 2, 2016): 1–6. http://dx.doi.org/10.1080/21515581.2016.1159966.

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Grossman, Rebecca, and Jennifer Feitosa. "Team trust over time: Modeling reciprocal and contextual influences in action teams." Human Resource Management Review 28, no. 4 (December 2018): 395–410. http://dx.doi.org/10.1016/j.hrmr.2017.03.006.

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Shokouhi-Behnam, Shiriank, Catherine A. Chambliss, and Kathy A. Caruso. "Cross-Cultural Applicability of Contextual Family Therapy: Iranian and American College Students' Perceptions of Familial and Peer Relationships." Psychological Reports 80, no. 2 (April 1997): 691–94. http://dx.doi.org/10.2466/pr0.1997.80.2.691.

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To examine the applicability of Contextual Family Therapy to non-western populations, a measure of the theory's central constructs of Trust/Justice, Loyalty, and Entitlement (the Relational Ethics Scale), was administered to a sample of 50 Iranian and 51 American college students studying in the same U.S. schools. The Iranian students reported significantly more vertical constructs (Familial) Trust/Justice and Entitlement, while the American students reported more horizontal (Closest Friend) Trust/Justice and Loyalty constructs in relationships. Finally, the women (25 of each nationality) in the sample, regardless of nationality, reported significantly greater Loyalty in their horizontal relationships than did men.

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Glanville, Jennifer L., and Qianyi Shi. "The Extension of Particularized Trust to Generalized and Out-Group Trust: The Constraining Role of Collectivism." Social Forces 98, no. 4 (October 22, 2019): 1801–28. http://dx.doi.org/10.1093/sf/soz114.

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Abstract A central line of inquiry into the sources of generalized trust concerns how particularized trust (trust in known others) extends to generalized trust (default expectations about the trustworthiness of people in general). While we know that there is considerable cross-national variability in the strength of the relationship between particularized and generalized trust, little is known about the contextual factors that shape the degree to which particularized trust spills over to more diffuse forms of trust. We argue that collectivism plays a key role in the extension of trust. The nature of social interactions in low collectivism societies is conducive to the trust and distrust built up within social interactions extending to generalized and out-group trust, whereas high levels of collectivism should dampen the ability of particularized trust to extend. Analyzing data on over 52,000 respondents from 39 countries from Waves 5 and 6 of the World Values Survey, we find that the predicted effects particularized trust on generalized and out-group trust are substantially smaller in more collectivist countries. Our results also suggest that collectivism and individualism matter more for generalized and out-group trust for individuals who have higher levels of particularized trust.

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Hartley, Jannie Møller, and Sander Andreas Schwartz. "Trust, Disconnection, Minimizing risk and Apathy." MedieKultur: Journal of media and communication research 36, no. 69 (December 11, 2020): 011–28. http://dx.doi.org/10.7146/mediekultur.v36i69.121182.

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This paper investigates how audiences are coping with digital platforms in theireveryday lives. Empirically grounded in focus groups carried out in Denmarkwith a total of 34 participants of different ages and educational backgrounds, wepresent the results of an analysis of audiences’ coping tactics in relation to trackingdata, collecting data and mining data. Based on the analysis, we find fouroverall tactics: coping by absence, coping by trust, coping by minimizing risk andcoping by apathy. We argue that these different coping tactics are employed differentlydepending on the context of the digital routines, the data collected (sensitivevs. non-sensitive data), and the dependence of the platform (private vs. public,national vs. international platforms and apps). These contextual factors are presentedin an analytical model—a coping compass—for studying individual users’coping tactics in their datafied everyday lives.

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Hussain, Saddam, Muhammad Shujahat, Muhammad Imran Malik, Sadia Iqbal, and Faisal Nawaz Mir. "Contradictory results on the mediating roles of two dimensions of trust between transformational leadership and employee outcomes." Journal of Organizational Effectiveness: People and Performance 5, no. 1 (March 12, 2018): 39–63. http://dx.doi.org/10.1108/joepp-11-2016-0063.

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Purpose The purpose of this paper is to examine the mediating roles of cognitive and affective trusts between the transformational leadership (TL) and employee outcomes (task performance (TP), organizational commitment (OC), and employee turnover intention (ET)). Design/methodology/approach This study samples 384 bank employees and records their self-reported responses for closed-ended items in the survey. SmartPLS 3.0 is used for the analysis. Findings The results indicate that affective trust (AT) and cognitive trust (CT) mediate between the transformation leadership and OC positively. Moreover, AT and CT both mediate negatively between TL and TP. Finally, both dimensions of trust as second-order constructs mediate positively between the TL and ET. The results related to the ET and TP are highly intriguing and in conflict with the simple and non-contextual statement of the social exchange theory. Practical implications TL, AT, and CT have greater importance for the managers to increase the positive work-related outcomes of employees. Moreover, the results related to TP and ETs are highly applicable to the managers and business. Originality/value The originality of the study lies in use of the SmartPLS 3.0 for analysis as it offers unique and precise measures of the measurement model like HTMT ratio and does not rely on the co-variance. Moreover, mediating roles of AT and CT have never been tested before in the given settings. Finally, results defy the simple statements of the theory and call for the context-based theorized empirical studies. In doing so, it calls for the post-modernist stage (case-by-case contextual treatment of theory) of HR and management literature.

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Felzmann, Heike, Eduard Fosch Villaronga, Christoph Lutz, and Aurelia Tamò-Larrieux. "Transparency you can trust: Transparency requirements for artificial intelligence between legal norms and contextual concerns." Big Data & Society 6, no. 1 (January 2019): 205395171986054. http://dx.doi.org/10.1177/2053951719860542.

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Transparency is now a fundamental principle for data processing under the General Data Protection Regulation. We explore what this requirement entails for artificial intelligence and automated decision-making systems. We address the topic of transparency in artificial intelligence by integrating legal, social, and ethical aspects. We first investigate the ratio legis of the transparency requirement in the General Data Protection Regulation and its ethical underpinnings, showing its focus on the provision of information and explanation. We then discuss the pitfalls with respect to this requirement by focusing on the significance of contextual and performative factors in the implementation of transparency. We show that human–computer interaction and human-robot interaction literature do not provide clear results with respect to the benefits of transparency for users of artificial intelligence technologies due to the impact of a wide range of contextual factors, including performative aspects. We conclude by integrating the information- and explanation-based approach to transparency with the critical contextual approach, proposing that transparency as required by the General Data Protection Regulation in itself may be insufficient to achieve the positive goals associated with transparency. Instead, we propose to understand transparency relationally, where information provision is conceptualized as communication between technology providers and users, and where assessments of trustworthiness based on contextual factors mediate the value of transparency communications. This relational concept of transparency points to future research directions for the study of transparency in artificial intelligence systems and should be taken into account in policymaking.

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Bhardwaj, Bhawana, and Namrita Kalia. "Contextual and task performance: role of employee engagement and organizational culture in hospitality industry." Vilakshan - XIMB Journal of Management 18, no. 2 (April 6, 2021): 187–201. http://dx.doi.org/10.1108/xjm-08-2020-0089.

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Purpose Extensive work related to examining predictors and determinants of employee engagement and job performance have been conducted in past studies. A dearth of studies relating organizational culture and employee engagement with contextual and task performance in the hospitality industry necessitated the present study. This study aims to examine variability in the task and contextual performance owing to employee engagement and organizational culture. Design/methodology/approach The study has been conducted in four districts of Himachal Pradesh using a multistage sampling technique. A total of 360 hotel employees were involved in collecting their responses through a structured questionnaire. Findings The results of multiple regression showed that vigor, dedication and absorption variables of employee engagement contribute toward contextual performance. Vigor and absorption affect the task performance of employees. In the case of contextual performance vigor shows maximum contribution followed by absorption and dedication whereas for task performance, the maximum contribution is exhibited by absorption followed by vigor. Organizational culture sub-variables of experimentation, autonomy and trust came out to be major predictors, which help to improve contextual and task performance of employees. Practical implications The study suggests that psychological ownership, along with trust toward top management can create an enriched work culture, which influenced both the contextual and task performance of employees. The findings of the study can be practically used by government and private organizations for improving workforce performance in the hospitality industry. Future research can be conducted based on the findings of the study. Originality/value The study provides insight on how and to what extent cultural and employee engagement variables can affect employee’s contextual and task performance. The present study adds value to the existing literature and investigates the role of culture and employee engagement in enhancing task and contextual job performance. Managers and policymakers can use the findings of the study to improve organizational culture, employee engagement and performance of the employees in the hospitality sector. The study opens avenues for future studies.

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van Zoonen, Ward, Anu Sivunen, Kirsimarja Blomqvist, Thomas Olsson, Annina Ropponen, Kaisa Henttonen, and Matti Vartiainen. "Factors Influencing Adjustment to Remote Work: Employees’ Initial Responses to the COVID-19 Pandemic." International Journal of Environmental Research and Public Health 18, no. 13 (June 29, 2021): 6966. http://dx.doi.org/10.3390/ijerph18136966.

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The COVID-19 crisis has disrupted when, where, and how employees work. Drawing on a sample of 5452 Finnish employees, this study explores the factors associated with employees’ abrupt adjustment to remote work. Specifically, this study examines structural factors (i.e., work independence and the clarity of job criteria), relational factors (i.e., interpersonal trust and social isolation), contextual factors of work (i.e., change in work location and perceived disruption), and communication dynamics (i.e., organizational communication quality and communication technology use (CTU)) as mechanisms underlying adjustment to remote work. The findings demonstrate that structural and contextual factors are important predictors of adjustment and that these relationships are moderated by communication quality and CTU. Contrary to previous research, trust in peers and supervisors does not support adjustment to remote work. We discuss the implications of these findings for practice during and beyond times of crisis.

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Meeßen, Sarah M., Meinald T. Thielsch, and Guido Hertel. "Trust in Management Information Systems (MIS)." Zeitschrift für Arbeits- und Organisationspsychologie A&O 64, no. 1 (January 2020): 6–16. http://dx.doi.org/10.1026/0932-4089/a000306.

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Abstract. Digitalization, enhanced storage capacities, and the Internet of Things increase the volume of data in modern organizations. To process and make use of these data and to avoid information overload, management information systems (MIS) are introduced that collect, process, and analyze relevant data. However, a precondition for the application of MIS is that users trust them. Extending accounts of trust in automation and trust in technology, we introduce a new model of trust in MIS that addresses the conceptual ambiguities of existing conceptualizations of trust and integrates initial empirical work in this field. In doing so, we differentiate between perceived trustworthiness of an MIS, experienced trust in an MIS, intentions to use an MIS, and actual use of an MIS. Moreover, we consider users’ perceived risks and contextual factors (e. g., autonomy at work) as moderators. The introduced model offers guidelines for future research and initial suggestions to foster trust-based MIS use.

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Baboš, Pavol. "Trust in Political Institutions: The Effect of Corruption, Electoral Winners, and the Post-Communist Legacy." Polish Political Science Review 2, no. 2 (December 1, 2014): 41–57. http://dx.doi.org/10.1515/ppsr-2015-0020.

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Abstract Trust in political institutions is an important issue in contemporary democracies, as it contributes to democratic regimes’ legitimacy and sustainability. This paper investigates what effects corruption, political allegiance, and the post-communist history of a country have on political trust. Political trust is measured as trust towards parliament, political parties, and politicians. Both individual-and country-level factors are included in the analytical model in order to account for the personal and contextual characteristics that might shape political trust. This research employs the multilevel modelling for empirical analysis. The results show that the winner effect and corruption perception impact are relatively strongly affecting political trust. Surprisingly, the post-communist history of a country seems to play no significant role in driving political trust. The concluding part links the findings of this study back to the theory and draws several implications not only for the future research but also the real world of policies and politics.

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Journal articles on the topic 'Contextual trust'

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