Journal articles on the topic 'Consumers' Moral Decision-Making Process'
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Srivastava, Himanshu Shekhar, Gurbir Singh, and Abhishek Mishra. "Factors affecting consumers’ participation in consumption tax evasion." Journal of Indian Business Research 10, no. 3 (August 20, 2018): 274–90. http://dx.doi.org/10.1108/jibr-10-2017-0191.
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Purpose This study aims to investigate the extent to which consumers recognize participation in consumption tax evasion (CTE) as an ethical issue and the impact of moral recognition on consumer intention to participate. It also explores the role of religiosity and attitude toward government in the ethical decision-making process of consumers. Design/methodology/approach The model was tested using the structural equation modeling approach over 128 responses collected through the mail survey. Findings The results of the study suggest that attitude towards government and religiosity influences the consumers’ intention to participate in CTE. The negative attitude toward government enhances the intention to participate in CTE. Religiosity negatively influences the intention to participate in CTE and makes people recognize participation in CTE as a moral issue. Research limitations/implications There is a need to explore the impact of other factors such as social norms and personality traits on the consumer decision-making to participate in CTE. Practical implications This study indicates that the even when people recognize participation in CTE as morally wrong, they do not have intentions to avoid such behavior because of their attitude toward government. Governments need to improve their image among consumers to reduce CTE. Also, there is a need to launch social marketing campaigns to move consumers from just recognizing moral issues in CTE to forming intentions to resolve those issues. Originality/value Earlier studies have explored the moral issue related to tax evasion in a context where an individual has directly participated in such an act, whereas this study explores the ethical aspect in the situation where consumers play an indirect role in tax evasion, i.e. CTE. In the context of participation in CTE, this study points out that the consumers recognize their indirect participation in CTE as a moral issue, but they lack the intention to curb such behavior. Further, no earlier study has explored the impact of religiosity and attitude toward government in such indirect participation in tax evasion.
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Cesareo, Ludovica, and Alberto Pastore. "Consumers’ attitude and behavior towards online music piracy and subscription-based services." Journal of Consumer Marketing 31, no. 6/7 (November 4, 2014): 515–25. http://dx.doi.org/10.1108/jcm-07-2014-1070.
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Purpose – This paper analyzes consumers’ attitudes and behaviors towards online piracy and their willingness to try subscription-based music services. The objective is to develop and test an attitude-intention model which includes ethical considerations in consumers’ decision making process regarding music consumption. Design/methodology/approach – The study analyzes 505 consumer questionnaires using a structural equations model. Findings – Attitude toward online piracy is positively determined by economic and hedonic benefits and negatively by moral judgment. A favorable attitude toward online piracy, in turn, negatively influences consumers’ willingness to try subscription-based music services, which is also directly determined by their interest and involvement with the services themselves. Research limitations/implications – The limitations of the paper are linked mainly to the adapted scales, to the analysis of just two subscription-based music services (Napster and Spotify) and to the fact that all respondents came from one country. Practical implications – The results call for a greater commitment by music industry actors to educate consumers about the consequences and implications of online music piracy, while also stressing the value added and hedonic benefits offered by subscription-based music services. Originality/value – This paper is the first to focus on consumers’ propensity toward online piracy and their willingness to try subscription-based music services as a possible alternative to the phenomenon, through the development and test of an attitude-intention model that includes ethical considerations.
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Teoh, Chai Wen, Kian Yeik Koay, and Pei Sun Chai. "The role of social media in food waste prevention behaviour." British Food Journal 124, no. 5 (September 30, 2021): 1680–96. http://dx.doi.org/10.1108/bfj-04-2021-0368.
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PurposeThis research aims to investigate consumers' food waste prevention behaviour through the lens of an extended theory of planned behaviour. The extension includes the examination of the role of social media usage in affecting consumers' decision-making process of food waste prevention behaviour.Design/methodology/approachA survey questionnaire is developed based on measurement items of previously validated studies. 210 samples are collected and analysed using partial least squares structural equation modelling (PLS-SEM).FindingsThe results show that social media usage has a significant influence on attitude and injunctive norms. In addition, intention can be predicted by injunctive norms, moral norms and perceived behavioural control but not attitude. Lastly, the intention to reduce food waste is a significant predictor of food waste prevention behaviour.Originality/valueOverall, the extended theory of planned behaviour is useful in explaining consumers' food waste prevention behaviour. Interestingly, this study reveals that a negative attitude towards food waste behaviour does not translate into the intention to engage in food waste prevention behaviour. Furthermore, it is found that social media usage plays a significant in shaping consumers' attitudes towards food waste and injunctive norms.
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Ade Onny Siagian and Trisna Fajar Prasetyo. "Analisis Keputusan Pembelian Konsumen dari Sisi Normatif dan Informatif Pada Hypermart Cibubur Junction, Jakarta Timur." MAMEN: Jurnal Manajemen 1, no. 1 (January 7, 2022): 125–33. http://dx.doi.org/10.55123/mamen.v1i1.24.
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The purpose of this study was to analyze the factors that influence community purchasing decisions in terms of normative and informative marketing that is always changing and developing in the Giant Pamulang supermarket, South Tangerang. This study uses descriptive qualitative method using observation, interviews and questionnaires. The sample in this study is a buyer subscription at Hypermart Cibubur supermarket, East Jakarta. The form of analysis focuses on normative and informative factors and a combination of both in the process of purchasing decisions in supermarkets related to products in the form of consumer goods. From the observations, the decision to buy the community and consumers of supermarkets Hypermart Cibubur, East Jakarta, is influenced by several factors, including: consumers are more concerned about product quality and start paying attention to the moral and social responsibility of the company, lifestyle changes due to an increase in the amount of income received, education the better, and also because of changes in cultural values and the location of supermarkets that are not far from the residence and physical facilities of supermarkets.
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Han, Heesup, Che Chen, Linda Heejung Lho, Hyeran Kim, and Jongsik Yu. "Green Hotels: Exploring the Drivers of Customer Approach Behaviors for Green Consumption." Sustainability 12, no. 21 (November 3, 2020): 9144. http://dx.doi.org/10.3390/su12219144.
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This research developed an integrated theoretical framework encompassing green image congruence, care for the environmental consequences, eco-conscious behaviors, sense of moral obligation, and perceived environmental corporate social responsibility (CSR) in order to explain customer approach behaviors for green hotels. Previous researches discussed about environmental behavior and consumer behavior. However, customer environmentally responsible approach decision formation and consumption activities are an insufficiently explored topic. This study implemented quantitative research methodological. The findings of this study showed the correlation of research constructs are significant and such relationships contribute to boosting of customer approach behaviors. Sense of obligation to take green actions as a mediator maximized the effect of other research variables on approach behaviors. In addition, a prominent role of the sense of moral obligation to take green actions in determining approach behaviors was uncovered. Perceived environmental CSR played a vital moderating role within the proposed conceptual framework. The outcomes of this research can help hotel operators and academics better comprehend customer pro-environmental decision-making process and behaviors.
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Chen, Jinyu, Ziqi Zhong, Qindi Feng, and Lei Liu. "The Multimodal Emotion Information Analysis of E-Commerce Online Pricing in Electronic Word of Mouth." Journal of Global Information Management 30, no. 11 (April 7, 2022): 1–17. http://dx.doi.org/10.4018/jgim.315322.
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E-commerce has developed rapidly, and product promotion refers to how e-commerce promotes consumers' consumption activities. The demand and computational complexity in the decision-making process are urgent problems to be solved to optimize dynamic pricing decisions of the e-commerce product lines. Therefore, a Q-learning algorithm model based on the neural network is proposed on the premise of multimodal emotion information recognition and analysis, and the dynamic pricing problem of the product line is studied. The results show that a multi-modal fusion model is established through the multi-modal fusion of speech emotion recognition and image emotion recognition to classify consumers' emotions. Then, they are used as auxiliary materials for understanding and analyzing the market demand. The long short-term memory (LSTM) classifier performs excellent image feature extraction. The accuracy rate is 3.92%-6.74% higher than that of other similar classifiers, and the accuracy rate of the image single-feature optimal model is 9.32% higher than that of the speech single-feature model.
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Biley, Francis C. "Medicine’s Nature and Goals: Nietzsche’s Genealogy of Morality and the Changing Boundaries of Medical Practice." International Journal of Human Caring 8, no. 2 (March 2004): 22–26. http://dx.doi.org/10.20467/1091-5710.8.2.22.
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Nietzsch’s On the Genealogy of Morality (1994) is used to explore recent changes in medical practice. Characterized by boundaries that define scientific objectivity, the biological stratum or the area of focus and concern (disease and the disembodied being), and the professional distance that is maintained in the healthcare encounter, the noble morality of contemporary medicine is being challenged in an act of ressentiment by the society’s slave morality that is inverting values and beliefs currently or previously held. Medical paternalism is in the process of giving way to consumer sovereignty, participation in decision-making, and the rediscovery of the embodied being. Nietzsche warns that dominant slave morality and the inversion of moral values may ultimately be detrimental to the advancement of man.
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Ying, Tianyu, Jun Wen, and Hairong Shan. "Is Cannabis Tourism Deviant? A Theoretical Perspective." Tourism Review International 23, no. 1 (October 2, 2019): 71–77. http://dx.doi.org/10.3727/154427219x15561098338303.
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With the growth of cannabis tourism, destinations such as the Netherlands have begun to offer cannabis-related products and services to visitors, including tourists from countries where all drugs are strictly prohibited. Yet limited research has sought to understand cannabis-oriented tourists' efforts to neutralize deviant connotations, namely by justifying or rationalizing misbehavior, when deciding to participate in cannabis tourism. This research note proposes a framework of deviant consumption behavior (DCB) constructed of geographic shifting, self-identity shifting, and moral identity shifting from the perspective of cannabis-oriented tourists to delineate tourists' decision-making process around engaging in deviant behaviors. The proposed framework suggests that previously developed DCB frameworks in the marketing and consumer behavior literature should be adapted for use in outbound tourism research. This research note also highlights areas for debate and investigation regarding cannabis tourists' deviant behavior. Future research directions are provided based on the proposed framework as it applies to deviant tourism research.
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Abramo, Joseph Michael. "The ‘Social Justice Plot’ in learning, consuming, and (re)creating music on social media." Journal of Popular Music Education 4, no. 2 (July 1, 2020): 193–210. http://dx.doi.org/10.1386/jpme_00025_1.
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In this article, I outline what I call the ‘Social Justice Plot’ in online music-making and consumption. I suggest that some popular music follows a particular plot where social justice discourses of fighting against and triumphing against inequalities based on identity is used to form narratives and tension and release in music and other arts. In the participatory culture and participatory politics of social media, consumers of media circulate and comment on these songs as a way to perform their own social justice identities. To explicate this process, I primarily draw upon Beyoncé Knowles’s song ‘Formation’, a cover of the song by a white male artist, and commenters’ reactions on social media to this cover. Through this example, I suggest that this Social Justice Plot is the commodification of anti-oppression discourses for material and moral gain. I conclude with implications for music education research and practice.
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SERRANO, Pablo Jiménez, and Regina Célia MARTINEZ. "A EDUCAÇÃO PARA O CONSUMO CONSCIENTE: UM COMPONENTE BÁSICO PARA A CONCRETIZAÇÃO DA EFICACIA DO DIREITO DO CONSUMIDOR BRASILEIRO." Revista Juridica 2, no. 59 (April 12, 2020): 311. http://dx.doi.org/10.21902/revistajur.2316-753x.v2i59.4093.
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RESUMO Objetivo: O objetivo deste artigo é investigar o papel da educação como um elemento chave para o consumo no processo de edificação de uma consciência consumerista, tendo como pilar a edificação da eficácia social das normas do Código de Defesa do Consumidor brasileiro, abordando conceitos de consumidor, fornecedor e práticas abusivas adotadas pelos fornecedores contra consumidores. Metodologia: A metodologia eleita foi o método dedutivo, por meio de pesquisa bibliográfica, doutrinária e normativa brasileiras acerca das relações de consumo, tendo como marcos teóricos a obra de Cavalieri Filho e de Cláudia Lima Marques. Resultados: Concluiu-se que as práticas comerciais abusivas são imorais e opressoras, indo contra os padrões de ética da sociedade, ressaltando-se que as mesmas não necessariamente têm de produzir um dano para serem consideradas abusivas. Importa, assim, a educação dos fornecedores, que possibilite a edificação moral e a consequente informação dos consumidores sobre as empresas majoritariamente reclamadas, possibilitando, com isso, a tomada de consciência consumerista em face da não contratação de serviços e produtos dos fornecedores infratores. Contribuições: Demonstrar a importância da educação para o consumo através da consciência sobre deveres e direitos do consumidor frente aos produtos e serviços diuturnamente ofertados pelos fornecedores, além de definir as causas dos abusos cometidos pelos fornecedores contra os consumidores, bem como destacar os aspectos que definem a correlação existente entre a negação dos direitos básicos à educação, informação e tutela jurídica em vista da eficácia do Código de Defesa do Consumidor, mesmo passados trinta anos de sua edição. Palavras-chave: direito do consumidor; educação; informação; eficácia do direito. RESUMEN Objetivo: El objetivo de este artículo es investigar el papel de la educación como elemento clave para el consumo en el proceso de sensibilización del consumidor, teniendo como pilar la construcción de la efectividad social de las normas del Código de Protección al Consumidor de Brasil, abordando los conceptos del consumidor, proveedor y prácticas abusivas adoptadas por proveedores contra consumidores. Metodología: La metodología elegida fue el método deductivo, por medio de la investigación bibliográfica, doctrinal y normativa sobre las relaciones con los consumidores brasileños, teniendo como marco teórico el trabajo de Cavalieri Filho y Cláudia Lima Marques. Resultados: Se concluyó que las prácticas comerciales abusivas son inmorales y opresivas, van en contra de los estándares éticos de la sociedad y enfatizan que no necesariamente tienen que producir daño para ser consideradas abusivas. Por lo tanto, la educación de los proveedores es importante, lo que permite la edificación moral y la consecuente información de los consumidores sobre las empresas en su mayoría reclamadas, lo que permite sensibilizar a los consumidores frente a no contratar los servicios y productos de los proveedores infractores. Contribuciones: Demostrar la importancia de la educación para el consumo a través de la conciencia de los deberes y derechos de los consumidores en relación con los productos y servicios ofrecidos diariamente por los proveedores, además de definir las causas de abuso por parte de los proveedores contra los consumidores, así como destacar los aspectos que definen la correlación entre la negación de los derechos básicos a la educación, la información y la protección legal en vista de la efectividad del Código de Protección al Consumidor, incluso después de treinta años de su edición. Palabras-clave: derecho del consumidor; educación; información; eficacia del derecho. ABSTRACT Objective: To investigate the role of education as a key element for consumption in the process of building a consumer awareness, having as a pillar the building of the social effectiveness of the rules of the Brazilian Consumer Protection Code, addressing consumer concepts , supplier and abusive practices adopted by suppliers against consumers. Methodology:The deductive method, through bibliographic, doctrinal and normativeresearch on Brazilian consumer relations, having as theoretical framework the work of Cavalieri Filho and Cláudia Lima Marques. Results: It was concluded that the abusive commercial practices are immoral and oppressive, going against society's ethical standards, emphasizing that they do not necessarily have to produce harm to be considered abusive. The education of suppliers is important, which enables moral edification and the consequent information of consumers about the companies mostly claimed, making it possible to raise consumer awareness for not contracting the services and products of the offending suppliers. Contributions: Demonstration of the importance of education for consumption through awareness of the duties and rights of consumers in relation to products and services offered daily by suppliers, in addition to defining the causes of abuse by suppliers against consumers, as well as highlighting the aspects that define the existing correlation between the denial of basic rights to education, information and legal protection in view of the effectiveness of the Consumer Protection Code, even after thirty years of its edition. Keywords: consumer law; education; information; effectiveness of law.
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Pellandini-Simányi, Léna, and Zsuzsanna Vargha. "How risky debt became ordinary: A practice theoretical approach." Journal of Consumer Culture 20, no. 2 (November 28, 2019): 235–54. http://dx.doi.org/10.1177/1469540519891293.
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Existing research on how consumers experience increasing debt as normal focuses on the shifting moral meanings surrounding debt. Examining rapid mortgage debt escalation in post-socialist Hungary, we propose a different approach. Using practice theory, we identify credit use as ‘ordinary consumption’: a non-expressive practice which enables other, meaningful practices; akin to energy use. Like energy, credit is channelled by background infrastructures, such as mortgage instruments. We find that mortgage debt grew and became ‘naturalized’ through the co-evolution of practices associated with a ‘normal life’ centred on the home on the one hand, and of available mortgage instruments on the other. This process did not change what debt means but stripped its meanings, making debt increasingly unreflected and invisible. We argue that this invisibility is not a natural characteristic of mortgages but a contested quality. High-risk mortgages became invisible through particular selling devices and discourses that positioned mortgages as ‘expert goods’, to be preselected and installed by qualified advisers. Emphasising the socio-material structuring of this process, we conclude by integrating the meaning-laden and unreflected credit practices into a new theoretical framework, as contingent qualities of credit consumption.
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Setiawan, Lucky, and Yuliani Fauziah. "Rancangan sistem pengukuran kinerja untuk penentuan key performance indicator dengan metode Balance scorecard." Operations Excellence: Journal of Applied Industrial Engineering 12, no. 2 (July 28, 2020): 248. http://dx.doi.org/10.22441/oe.2020.v12.i2.011.
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This research adopts the Vision and Mission of a textile company headquartered in Tangerang. This company produces producing polo shirts, golf shirts, track suits, sweat shirts, and pants using materials such as single jersey, pique, lace in cotton, polyester, and others. The company's vision and mission can represent other textile companies that have the same processes and products. The characteristics of textile companies that have processes with human skill factors become critical points that are difficult to replace with robot technology. This has an impact on the needs of a large number of human resources in the industry. The increase in labor costs which always increases every year has a very significant impact on production costs. Thus, expansion is one of the critical factors to be used as a top management strategy in determining the current KPI items. The Balanced Scorecard is a performance evaluation method that can meet these expectations. The design of company performance measurement in this study begins with the translation of the company's vision and mission, secondly, making a proposed corporate strategy using the PQCDSME approach (profit, quality, Cost, Delivery, Service, Moral, Environment). Third, calcify the company's strategy into the perspective of the balanced scorecard. Fourth, the decision making process to determine KPI items using the brainstorming method. Fifth, determining the critical success factor and key performance indicator. Other factors are also compared between the achievement of the previous year as an illustration of determining a target. So the target given will be in accordance with the SMART rules (speciefic, measurable, achievable, realistic and timely). The results are obtained with 4 criteria (financial, consumer, internal business processes, learning and growth). This performance measurement produced 19 key performance indicators, consisting of 6 financial perspective indicators, 1 customer perspective indicator, 7 internal business process perspective indicators, and 5 growth and learning perspective indicators.
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Tian, Ziyuan, Xixiang Sun, Jianguo Wang, Weihuan Su, and Gen Li. "Factors Affecting Green Purchase Intention: A Perspective of Ethical Decision Making." International Journal of Environmental Research and Public Health 19, no. 18 (September 6, 2022): 11151. http://dx.doi.org/10.3390/ijerph191811151.
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Environmental protection issues are closely related to moral factors, but little research has explored the factors affecting green purchase intention from the aspect of morality. Based on a perspective of ethical decision making, this study investigates the impacts of perceived quality and perceived price on moral intensity and moral judgment, through the moderation of products’ green degree, as well as the impacts of moral intensity and moral judgment on green purchase intention. Research data was collected through a questionnaire survey of 368 consumers in China, and analyzed using a hierarchical linear model. The empirical results reveal that moral intensity and moral judgment significantly promoted green purchase intention. Perceived quality and perceived price both positively affected moral intensity and moral judgment. Products’ green degree positively moderated the relationship between perceived price and moral judgment as well as the relationship between perceived quality and moral judgment. This study provides a new insight into promoting green purchase intention, and the findings may also assist marketers in developing future tactics to increase consumers’ green purchase intention.
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Hoły-Łuczaj, Magdalena. "Moral Considerability and Decision-Making." Studia Humana 8, no. 2 (June 1, 2019): 47–54. http://dx.doi.org/10.2478/sh-2019-0017.
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Abstract The paper revisits metaphysical and deontological stances on moral considerability and offers a new criterion for it – “affectability”, that is a capacity of an agent to affect a considered entity. Such an approach results in significant changes in the scope of moral considerability and is relevant for discussing the human position in the Anthropocene. This concept, given especially the assumption of the directness of moral considerability, is also substantial for the decision making process on the ethical, as well as the political plane.
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Hofmann, Eva, and Elfriede Penz. "The moral decision-making process of unauthorised downloading." International Journal of Business Environment 8, no. 4 (2016): 385. http://dx.doi.org/10.1504/ijbe.2016.080883.
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Hofmann, Eva, and Elfriede Penz. "The moral decision-making process of unauthorised downloading." International Journal of Business Environment 8, no. 4 (2016): 385. http://dx.doi.org/10.1504/ijbe.2016.10001657.
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Gardner, Meryl P., and Ronald Paul Hill. "Consumers' mood states and the decision-making process." Marketing Letters 1, no. 3 (November 1990): 229–38. http://dx.doi.org/10.1007/bf00640800.
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Zollo, Lamberto, Sukki Yoon, Riccardo Rialti, and Cristiano Ciappei. "Ethical consumption and consumers’ decision making: the role of moral intuition." Management Decision 56, no. 3 (March 12, 2018): 692–710. http://dx.doi.org/10.1108/md-10-2016-0745.
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Purpose The purpose of this paper is to explore the understudied antecedents of moral reasoning and cognitive processes that ultimately shape the ethical consumption. The theory of planned behavior (TPB) and the socio-intuitionist model are integrated. Holistic, inferential, and affective dimensions of intuition are identified as critical antecedents of environmental concerns that then influence the ethical consumption. Design/methodology/approach Structural equation modeling is used to analyze intuitive judgments and ethical concerns in 256 US undergraduates. The New Ecological Paradigm (NEP) is used to measure ethical concerns and the ecologically conscious consumer behavior (ECCB) instrument is used to measure ethical consumption. Findings The results indicate that inferential intuition, but not affective intuition, significantly predicts the ethical concerns (NEP), which in turn significantly influence all five dimensions of ethical consumption behavior (ECCB). Practical implications Managers and marketing strategists should focus on non-rational influences such as moral intuition to effectively promote ethical and responsible consumption. Originality/value The TPB and the intuitionist theory are integrated to reveal empirically how intuitive judgments may affect consumer attitudes and to provide new insights regarding the ethical consumption.
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Johnson, James F., and Shane Connelly. "Moral Disengagement and Ethical Decision-Making." Journal of Personnel Psychology 15, no. 4 (September 2016): 184–89. http://dx.doi.org/10.1027/1866-5888/a000166.
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Abstract. Process-focused models of ethical decision-making (EDM) have focused on individual and situational constraints influencing EDM processes and outcomes. Trait affect and propensity to morally disengage are two individual factors that influence EDM. The current study examines the moderating role of dispositional guilt and shame on the relationship between moral disengagement and EDM. Results indicate that moderate and high levels of dispositional guilt attenuate the negative relationship between moral disengagement and EDM, while low guilt does not. Dispositional shame does not moderate the relationship between moral disengagement and EDM. Implications for personnel selection are discussed.
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Virdi, Preeti, Arti D. Kalro, and Dinesh Sharma. "Online decision aids: the role of decision-making styles and decision-making stages." International Journal of Retail & Distribution Management 48, no. 6 (April 24, 2020): 555–74. http://dx.doi.org/10.1108/ijrdm-02-2019-0068.
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PurposeDecision aids (DAs) in online retail stores ease consumers' information processing. However, online consumers do not use all decision aids in purchase decision-making. While the literature has documented the effects of individual decision aids or two decision aids at a time, no study has compared the efficacy of multiple decision aids simultaneously. Also, very few studies have looked at the use of decision aids for consumers with maximizing and satisficing tendencies. Hence, this study aims to understand the preferences of maximizers and satisficers towards online decision aids during the choice-making process.Design/methodology/approachThis is an observational study with 60 individuals who were asked to purchase either a search-based or an experience-based product online. Participants' browsing actions and verbalizations during online shopping, were recorded and analysed using NVivo, and later the use of decision aids was mapped along their choice process.FindingsConsumer's preference of decision aids varies across the two stages of the choice process (that is, consideration set formation and evaluation & choice). In their choice formation, maximizers use different decision aids in both stages, that is, filter tool and in-website search tool for search products, and collaborative filtering-based recommender systems and eWOM for experience products. Satisficers used more decision aids as compared to maximizers across the two stages for both product types.Originality/valueThis study is an exploratory attempt to understand how consumers use multiple decision aids present on e-commerce websites.
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Jamil, Diyar Abdulmajeed, Rozhgar Khorsheed Mahmood, Zaid Saad Ismail, Swran Jawamir Jwmaa, Saif Qudama Younus, Baban Jabbar Othman, Muhammed Khazal Rashad, and Idrees Sadeq Kanabi. "Consumer Purchasing decision: Choosing the Marketing Strategy to influence consumer decision making." Journal of Humanities and Education Development 4, no. 6 (2022): 38–52. http://dx.doi.org/10.22161/jhed.4.6.4.
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The purpose of this study was to investigate the role that marketing strategy plays as a determining element in the decision-making process of consumers. The current study made use of the quantitative research approach by customizing a questionnaire based on information gleaned from academic sources. This particular study had a sample size of 162 participants, all of whom were selected at random throughout the selection process. According to the findings, penetration pricing exerts a substantial and beneficial impact on the decision-making process of consumers at the 5% level. According to the findings, price skimming has a substantial and favorable effect on the decision-making process of consumers at the 5% level. According to the findings, marketing sharing websites have a considerable beneficial impact on the decision-making process of consumers at the 5% level. The findings indicate that blogs have a considerable and beneficial effect on the decision-making process of consumers at the 5% level. According to the findings, competitive pricing has a substantial and favorable impact on the choice-making process of consumers at the 5% level. Furthermore, every beta value exceeds the.001 threshold. All of the models have extremely high adjusted R2, which indicates that the models are very capable of explaining the variance in consumer decision-making that is caused by the variation in the independent variables. The F-value demonstrates that the explanatory variables are jointly statistically significant in the model, and the Durbin-Watson (DW) statistics demonstrate that there is autocorrelation in the models. Both of these findings are supported by the model's positive autocorrelation.
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Mansor, Aida Azlina, Salmi Mohd Isa, and Syaharudin Shah Mohd Noor. "P300 and decision-making in neuromarketing." Neuroscience Research Notes 4, no. 3 (September 4, 2021): 21–26. http://dx.doi.org/10.31117/neuroscirn.v4i3.83.
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Neuromarketing provides insights into consumers' decision-making that traditional marketing test methods cannot offer. The foundation in the process of decision-making is P300. Thus, the P300 wave is a potential Event-Related Component (ERP) used to measure consumers' decision-making process. The P300 wave represents a positive transition in human event-related potential. Therefore, the P300 is determined by measuring the amplitude and latency of the consumers. A higher P300 amplitude indicates greater confidence in the decision-making process, while a longer P300 latency indicates lower attentiveness. Thus, P300 in neuroscience, which investigates customers' responses in-depth, cannot be accomplished by typical marketing methods. For many years, P300 components such as attitudes, preferences, and information-based decision-making have been examined extensively in marketing-related research. However, a review of an ERP in neuromarketing method is fewer reported. This mini review describes some analysis on P300 and decision-making by several researchers.
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Martinez, Luis F., and Dorothea S. Jaeger. "Ethical decision making in counterfeit purchase situations: the influence of moral awareness and moral emotions on moral judgment and purchase intentions." Journal of Consumer Marketing 33, no. 3 (May 9, 2016): 213–23. http://dx.doi.org/10.1108/jcm-04-2015-1394.
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Purpose Counterfeiting is an increasingly global phenomenon that threatens the economy as a whole and also presents a risk for the consumers. The purpose of this study is to explore moral emotions along with moral awareness and moral judgment with respect to their influence in the consumption of counterfeits. Design/methodology/approach An online questionnaire was distributed among participants (n = 225) who were asked to respond to a counterfeit purchase scenario. Findings Results highlight the importance of moral awareness as an essential element of moral decision-making. Also, moral emotions were found to influence moral judgment as well as purchase intention. Research limitations/implications A limitation refers to the fact that a scenario was used to evoke participants’ emotional responses. Although the situation was realistic and the majority of the people could very well imagine experiencing the reported scenario, results might change in an actual purchase situation. Practical Implications This study’s findings may be particularly relevant for authorities and educators who design campaigns to curtail counterfeit consumption, thus seeking to encourage consumers to recognize the several negative consequences that result from counterfeiting behavior. Originality/value This is one of the few studies that examine the impact of cognitive and emotional influences in a counterfeit purchase decision. Fighting this problem requires an in-depth understanding of consumers’ motivations and how they feel about engaging in this morally questionable behavior.
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O’Reilly, Kelley A., Amy MacMillan, Alhassan G. Mumuni, and Karen M. Lancendorfer. "Factors affecting consumers’ online product review use." Qualitative Market Research: An International Journal 21, no. 3 (June 11, 2018): 375–400. http://dx.doi.org/10.1108/qmr-01-2016-0004.
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PurposeThe purpose of this study is to examine factors affecting the extent of consumers’ use of electronic word-of-mouth (eWOM), specifically online product reviews (OPRs), during their decision-making process. It also examines their motives for using OPRs.Design/methodology/approachThe study uses an exploratory qualitative research methodology involving observation and free-flowing face-to-face interviews with consumers who have previously made a purchase online and who read OPRs during the decision-making process. An adaptation of the grounded theory method is used for collection, coding and data analysis.FindingsFindings confirm previously uncovered motives for consumers’ use of OPRs. In addition, the findings suggest that two previously unidentified factors influence the extent of consumers’ use of OPRs: “decision-making drive” and “decision-making drag”. Decision-making drive is a mental momentum created when one or more factors that enhance decision-making readiness are present. This momentum tends to accelerate the decision-making process and shorten the information search process, leading to a reduction in the extent of OPR use. In contrast, decision-making drag is a mental resistance created when one or more factors that impede decision-making readiness are present. This resistance tends to decelerate the decision-making process and lengthen the information search process, leading to an increase in the extent of OPR use.Originality/valueFocused on the pre-consumption phase of eWOM, between the stages of product need recognition and information search, this study is the first to identify decision-making drive and decision-making drag as additional psychological mechanisms affecting the extent of OPR use by consumers. For marketers, understanding these mechanisms has strategic marketing implications that can provide guidance to brands, websites and online review systems.
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Cervantes, José-Antonio, Luis-Felipe Rodríguez, Sonia López, Félix Ramos, and Francisco Robles. "Cognitive Process of Moral Decision-Making for Autonomous Agents." International Journal of Software Science and Computational Intelligence 5, no. 4 (October 2013): 61–76. http://dx.doi.org/10.4018/ijssci.2013100105.
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There are a great variety of theoretical models of cognition whose main purpose is to explain the inner workings of the human brain. Researchers from areas such as neuroscience, psychology, and physiology have proposed these models. Nevertheless, most of these models are based on empirical studies and on experiments with humans, primates, and rodents. In fields such as cognitive informatics and artificial intelligence, these cognitive models may be translated into computational implementations and incorporated into the architectures of intelligent autonomous agents (AAs). Thus, the main assumption in this work is that knowledge in those fields can be used as a design approach contributing to the development of intelligent systems capable of displaying very believable and human-like behaviors. Decision-Making (DM) is one of the most investigated and computationally implemented functions. The literature reports several computational models that enable AAs to make decisions that help achieve their personal goals and needs. However, most models disregard crucial aspects of human decision-making such as other agents' needs, ethical values, and social norms. In this paper, the authors present a set of criteria and mechanisms proposed to develop a biologically inspired computational model of Moral Decision-Making (MDM). To achieve a process of moral decision-making believable, the authors propose a cognitive function to determine the importance of each criterion based on the mood and emotional state of AAs, the main objective the model is to enable AAs to make decisions based on ethical and moral judgment.
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Aupperle, Kenneth E. "Moral decision making: searching for the highest expected moral value." International Journal of Organization Theory & Behavior 11, no. 1 (March 1, 2008): 1–11. http://dx.doi.org/10.1108/ijotb-11-01-2008-b001.
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This article offers a new way to conceptualize decision making in regard to ethical dilemmas and complex social issues. The framework provided here identifies steps essential to achieving the highest expected moral value. This process is complex but practical. The purpose is to help academics, students and practitioners in escaping from a simple black and white logic. The framework proposed here attempts to help analysts objectively assess the positives and the negatives associated with a given course of action in order to achieve the best possible outcome. All dilemmas have multiple solutions but too often we reach simple conclusions without addressing consequences. Clearly good moral intent can produce serious harm. Sometimes one may have to choose between the two; good moral intent versus good moral consequences
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Wei, Liying. "Decision-making Behaviours toward Online Shopping." International Journal of Marketing Studies 8, no. 3 (May 25, 2016): 111. http://dx.doi.org/10.5539/ijms.v8n3p111.
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<p>The development of online shopping services is stimulated by both retailers and consumers, and understanding the decision-making behaviours of consumers becomes one of the crucial issues for retailers. Decision-making process, which refers to brand choice and price sensitivity, is unique in online purchase. Several motivation factors, such as situational factors, characteristics of products as well as the experience of previous e-shopping can influence consumers’ attitudes to shop online. Moreover, available decision support systems can help people to make wise decisions among overwhelming information. A successful online retailer—ASOS is chosen as an example of how consumers’ decision making can be supported through the online arena. As a suggestion, trust building and maintaining, brand loyalty building as well as recommendation agent are key points of online retailers’ development in future. Furthermore, introduction of customer design system is the key contribution of this paper and detailed illustration of that is stated in suggestions and conclusion.</p>
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Schwartz, Mark S. "Teaching Behavioral Ethics: Overcoming the Key Impediments to Ethical Behavior." Journal of Management Education 41, no. 4 (March 23, 2017): 497–513. http://dx.doi.org/10.1177/1052562917701501.
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To better understand the ethical decision-making process and why individuals fail to act ethically, the aim of this article is to explore what are seen as the key impediments to ethical behavior and their pedagogical implications. Using the ethical decision-making process proposed by Rest as an overarching framework, the article examines the following barriers to ethical decision making: improper framing, which can preclude moral awareness; cognitive biases and psychological tendencies, which can hinder reaching proper moral judgments; and moral rationalizations, which can obstruct moral judgments from being translated into moral intentions or ethical behavior. Next, pedagogical exercises and tools for teaching behavioral ethics and ethical decision making are provided. The article concludes with its implications.
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Hentz,, Patricia Becker. "Ethical Decision-Making: Understanding and Responding to Human Dilemmas." International Journal of Human Caring 7, no. 2 (March 2003): 45–47. http://dx.doi.org/10.20467/1091-5710.7.2.45.
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This paper proposes a dialectical approach for ethical decision-making that embraces the moral voice of reason and the moral voice of compassion. Presented is an organizing framework and decision-making process that seeks to uncover the relational elements, ethical components, and contextual details of the dilemma. It includes a process for decision- making that explores personal understandings, critical thinking, and dialogue.
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Aarti, Dr. "Consumers Decision Making Process and Buying Behaviour towards Mobile Handsets." International Journal for Research in Applied Science and Engineering Technology 9, no. VI (July 15, 2021): 712–18. http://dx.doi.org/10.22214/ijraset.2021.36433.
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– The purpose of this paper is to investigate the decision making process adopted by consumers while buying the mobile handsets and to study the consumer buying behaviour towards mobile handsets. Design/methodology/approach –Consumer behaviour is observed and analyzed with the help of descriptive analysis. The effect of internal factors has been seen on this decision making process. For this purpose MANOVA analysis has been put to use. Wilk’s lambda has been considered as an analysis factor. Findings – Consumers’ buying behaviour depends upon their purpose behind buying a mobile phone. Choice of their phones differs on the basis of various functions they performed on phone; they focus on buying the phone they are familiar with and which fulfills their purpose. Research limitations/implications – Even though the world as a whole is rapidly adopting smart phones, there is a high degree of variation in how they have been adopted in different parts of the world. Practical implications – In the present competitive world, growth of smart phones is a truly global story; there are lots of important factors which create differences in how technology has evolved in different countries. Originality/value – This paper contributes to the knowledge of the marketers about mobile handsets in several ways. It would also be helpful for the marketers to know the actual decision making process followed by them while buying a new mobile handset, which will help them in formulating their strategies to attract the customers.
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Hamzaoui Essoussi, Leila, and Mehdi Zahaf. "Exploring the decision‐making process of Canadian organic food consumers." Qualitative Market Research: An International Journal 12, no. 4 (September 4, 2009): 443–59. http://dx.doi.org/10.1108/13522750910993347.
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Choudhury, Nanda, Srabanti Mukherjee, and Biplab Datta. "Constrained purchase decision-making process at the base of the pyramid." Journal of Consumer Marketing 36, no. 1 (January 14, 2019): 178–88. http://dx.doi.org/10.1108/jcm-01-2017-2065.
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Purpose The purpose of this paper is to examine the factors affecting decision-making at the BoP and propose a framework of the consumer decision-making process at the base of the pyramid (BoP). Design/methodology/approach The qualitative research design was adopted to collect primary data. Data collected through the in-depth semi-structured interviews of the 48 BoP consumers in Kolkata and Kharagpur (India) were subjected to grounded theory analysis for theory development. Findings This study reveals that consumer vulnerability affects the decision-making process and the transaction cost at BoP level. It was observed that the consumers at the BoP make constrained choices due to their vulnerability and try to minimise transaction cost while selecting the retails. The constrained retail choice leads to a limited selection of products and brands. Originality/value This study, for the first time, has investigated the decision-making process for BoP consumers in detail. As a pioneering attempt, it sheds light on some new factors including consumer vulnerability and transaction cost that have an impact on the consumer decision-making process.
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Tyszka, Tadeusz, and Tomasz Zaleskiewicz. "The strength of emotions in moral judgment and decision-making under risk." Polish Psychological Bulletin 43, no. 2 (January 1, 2012): 132–44. http://dx.doi.org/10.2478/v10059-012-0016-3.
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The strength of emotions in moral judgment and decision-making under risk The focus of this paper is the role of emotions in judgments and choices associated with moral issues. Study 1 shows that depending on the strength of emotions when making a moral decision, people become sensitive to the severity and the probability of harm that their decisions can bring to others. A possible interpretation is that depending on the strength of emotions, people in their moral judgments choose to be either utilitarian or deontologist. In Study 2, following the priority heuristic model, we found that in situations in which the violation of moral norms does not evoke strong negative emotions, people are sensitive to quantitative risk parameters (probabilities and outcomes), and the decision-making process requires a relatively longer time. In moral situations in which a violation of the moral norm evokes strong emotions, decision-making is based on arguments other than quantitative risk parameters, and the process takes a shorter time.
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Zak, Stefan, and Maria Hasprova. "The role of influencers in the consumer decision-making process." SHS Web of Conferences 74 (2020): 03014. http://dx.doi.org/10.1051/shsconf/20207403014.
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In the contemporary globalised markets opinion leaders play a vital role in the process of the purchasing decision-making of consumers. Thanks to their individual skills, specific knowledge or their personality, opinion leaders have a direct or indirect influence on the attitudes and decisions of consumers. In the contemporary globalised marketing using social media, this role is taken over by the influencers who affect consumers with their thoughts, attitudes and opinions and thus, significantly influence trends in demand for particular products. Over the recent years, influencer marketing has become increasingly popular, representing a specific type of social media marketing. The aim of this scientific contribution is the systematization of knowledge about the position and roles of influencers as opinion leaders in the social media environment in order to identify their typology, influence factors and the intensity of their impact on consumer decision making process, based on the comparison of knowledge from the results of global research studies and the quantitative online research study processed by authors. The findings of the survey showed that the promotion of some products through influencers may be more advantageous than others. Influencers will have the greatest impact when buying clothes, shoes, cosmetics and, surprisingly, services. Meanwhile, people rely heavily on other factors to buy food, jewellery and electronics, but it is not excluded that influencer marketing could affect them as well.
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Donaldson, Thomas. "Moral Minimums for Multinationals." Ethics & International Affairs 3 (March 1989): 163–82. http://dx.doi.org/10.1111/j.1747-7093.1989.tb00217.x.
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Adam's Smith's invisible hand guiding market mechanisms toward moral conduct seems recklessly idealistic today, in light of forces that have dramatically skewed international free-market operations. Donaldson argues that major changes are necessary in the decision-making process as well as in the conduct of multinational corporations in order to exercise moral obligations and meet culture-specific needs of host countries. Donaldson proposes standards for international institutions by which to protect fairness and freedom, ownership of property, free speech, and minimum education and subsistence levels. “Are such changes in the decision-making process of multinational corporations likely or even possible?” he asks. With some reservations, the author is optimistic that a more ethical approach to market issues is workable.
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Gupta, Seema, and Shilpa Bhandari. "Dual Process Ethical Decision-Making Models: Need for Empirical Examination." Business Ethics and Leadership 6, no. 3 (2022): 47–56. http://dx.doi.org/10.21272/bel.6(3).47-56.2022.
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The main purpose of the study is to examine various ethical decision-making models based on Dual Process Theory (DPT) and to determine the features of their application in business management. Systematization of the literary sources and approaches for solving the problem of managerial decision-making indicates that despite a significant number of data publications, the issue of the implementation and effectiveness of ethical models is poorly researched and requires a more detailed analysis. The object of research is secondary data contained in scientific articles published in journals. The paper examines the social-intuitive-emotional context of the ethical decision-making process, which can help understand the management context of these models. The results of the empirical analysis of the features of the use of the Social-Intuitionist (S-I), Cognitive-Intuitionist (C-I), and Cognitive-Affective models (C-A) models in the decision-making process proved the existence of significant differences between them. The methodological tools of the research were the theories of emotion and intuition, as they directly relate to the “Integrated Ethical Decision Making” (I-EDM) model, which is the most practiced in the actual business setting. The article proposes a conceptual integrated R-S-I-E Ethical Decision-Making model, which can be used in testing theoretical research questions and hypotheses related to business ethics. This model considers individual factors, personal moral philosophy (deontology, teleology), and the moral intensity managers feel during a moral dilemma. Based on the research results, the consequences of overcoming the gap between the existing theoretical developments on these issues and the peculiarities of the decision-making process in practice are summarized. The research results can be used in the empirical evaluation of ethical models in different cultural conditions (including India) and be helpful for the management of companies in making ethical decisions.
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Melé, Domènec. "Practical wisdom in managerial decision making." Journal of Management Development 29, no. 7/8 (July 20, 2010): 637–45. http://dx.doi.org/10.1108/02621711011059068.
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PurposeThe aim of this paper is to present the necessity for practical wisdom in the managerial decision making process and its role in such a process. The paper seeks to contrast the position with two conventional approaches based on maximizing and satisficing behaviors respectively.Design/methodology/approachFollowing Aristotle and Thomas Aquinas it is argued that a correct decision should consider an “integral rationality” which includes not only “instrumental rationality” but also “practical rationality”. The latter permits the evaluation of both means and ends from the perspective of human good. Practical wisdom helps the decision maker to determine how a decision will contribute to the human good in each particular situation.FindingsMaximizing and satisficing behaviors are based on the facts‐values dichotomy, which separates business and ethics and presents a rationalistic and incomplete view of the reality. The alternative presented here sees the decision as a whole, and this is a more comprehensive understanding of the reality. Ethics is better integrated into the decision making process, since it is an intrinsic part of such a process, not an extrinsic addition.Practical implicationsEvery decision has an ethical dimension, which should be considered by managers for making good decisions. Practical wisdom is essential in perceiving such a dimension and in making sound moral judgments in the making of decisions. Managers do not need only skills for making correct decisions, but practical wisdom and moral virtues, too.Originality/valueThe approach presented in the paper defeats the conventional but narrow views of managerial decision making based on maximizing behavior or on satisficing behavior and introduces the categories of good and evil as the main driver for managerial decision making.
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Weber, James. "Understanding the Millennials’ Integrated Ethical Decision-Making Process: Assessing the Relationship Between Personal Values and Cognitive Moral Reasoning." Business & Society 58, no. 8 (August 31, 2017): 1671–706. http://dx.doi.org/10.1177/0007650317726985.
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Focusing on millennials, individuals born between 1980 and 2000 and representing the largest generational population in our history, this research seeks to understand their ethical decision-making processes by exploring the distinctive, yet interconnected, theories of personal values and cognitive moral reasoning. Utilizing a decision-making framework introduced in the 1990s, we discover that there is a statistically supported relationship between a millennial’s personal value orientation and stage of cognitive moral reasoning. Moreover, we discover a strong relationship between three of the four value orientations and a corresponding stage of cognitive moral reasoning. The theoretical and practical research implications of our discovery about millennials’ decision making are discussed.
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Painter-Morland, Mollie. "A Response to William C. Frederick." Ruffin Series of the Society for Business Ethics 4 (2004): 177–88. http://dx.doi.org/10.5840/ruffinx200445.
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This paper addresses the inherent danger of relativism in any naturalistic theory about moral decision-making and action. The implications of Frederick’s naturalistic view of corporations can easily lead one to believe that it has become impossible for theevolutionary firm (EF) to act with moral responsibility. However, if Frederick’s naturalistic account is located within the context of hisand other writers’ insights about complexity science, it may become possible to maintain a sense of creative, pragmatic moral decision-making in the face of supposedly deterministic forces. Business’s most creative response to moral dilemmas takes place “at the edge of chaos,” where a temporary order comes into being via self-organization. This process of self-organization is influenced by a great number of variables. Some of these variables are the x-factor configurations of individuals and groups, which cannot necessarilydetermine, but can influence the moral-decision-making process. Moral responsibility becomes part of a complex process throughwhich creative, value-driven solutions emerge.
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Forero, Daniel Soto, Yony F. Ceballos, and German Sànchez Torres. "Simulation of consumers decision-making process using agent-based model approach." International Journal of Modeling, Simulation, and Scientific Computing 10, no. 06 (November 8, 2019): 1950037. http://dx.doi.org/10.1142/s1793962319500375.
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This paper describes a model to simulate the decision-making process of consumers that adopts technology within a dynamic social network. The proposed model use theories and tools from the psychology of consumer behavior, social networks and complex dynamical systems like the Consumat framework and fuzzy logic. The model has been adjusted using real data, tested with the automobile market and it can recreate trends like those described in the world market.
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Hamzaoui Essoussi, Leila, and Mehdi Zahaf. "Decision making process of community organic food consumers: an exploratory study." Journal of Consumer Marketing 25, no. 2 (March 21, 2008): 95–104. http://dx.doi.org/10.1108/07363760810858837.
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Sendurur, Emine. "Students as information consumers: A focus on online decision making process." Education and Information Technologies 23, no. 6 (June 15, 2018): 3007–27. http://dx.doi.org/10.1007/s10639-018-9756-9.
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Ver Donck, Niki, Geert Vander Stichele, and Isabelle Huys. "Improving Patient Preference Elicitation by Applying Concepts From the Consumer Research Field: Narrative Literature Review." Interactive Journal of Medical Research 9, no. 1 (March 31, 2020): e13684. http://dx.doi.org/10.2196/13684.
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Background Although preference research finds its origins in consumer research, preference elicitation methods have increasingly attracted attention in different decision-making contexts in health care. Simulating real-life decision making is believed to be important during consumer preference elicitation. Objective The aims of this study were to compare the process of decision making between patients and consumers and to identify methods from the consumer research field that could be applied in patient preference elicitation. Methods A narrative literature review was performed to identify preference elicitation concepts from a consumer context that could offer improvements in health care. Results The process of decision making between patients and consumers was highly comparable. The following five concepts from the consumer research field that could effectively simulate a real-life decision-making process for applications in health care were identified: simulating alternatives, self-reflection, feedback-driven exploration, separated (adaptive) dual response, and arranging profiles in blocks. Conclusions Owing to similarities in the decision-making process, patients could be considered as a subgroup of consumers, suggesting that preference elicitation concepts from the consumer field may be relevant in health care. Five concepts that help to simulate real-life decision making have the potential to improve patient preference elicitation. However, the extent to which real decision-making contexts can be mimicked in health care remains unknown.
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Caldwell, Leigh. "Making Conjoint Behavioural." International Journal of Market Research 57, no. 3 (May 2015): 495–502. http://dx.doi.org/10.2501/ijmr-2015-039.
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Traditional choice-based conjoint methods are based on an unrealistically rational model of consumer decision-making. These methods work accurately only if we assume that consumers can process all the information given to them, weigh it up and make a calculated, accurate decision. Modern discoveries in behavioural economics make it clear that these assumptions are incorrect. To accurately understand consumers’ decisions and preferences, conjoint methods must be updated to include behavioural understanding. This paper presents five ways in which this can be done: rank-finding conjoint, goal-attribute conjoint, intangible-attribute conjoint, algorithmic conjoint and contextual conjoint. Each of these extensions to the standard conjoint method can explore a specific aspect of the decision-maker's psychology, and together they result in a much deeper and more accurate reading of consumer behaviour and desires.
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Hsiao, Ming-Hsiung. "Mobile Service Design Thinking for Consumer Decision-Making Under Multichannel Environment." International Journal of Online Marketing 8, no. 2 (April 2018): 57–71. http://dx.doi.org/10.4018/ijom.2018040104.
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The purpose of this article is to present mobile service design thinking, with the aid of mobile devices and mobile internet, to help consumers make proper decisions throughout the process in today's multichannel environment such that they can complete their activities and thus achieve value. This article first conducts a literature review to examine how consumers conduct activities by using those ancillary services to achieve their value step by step through their decision-making process in the multichannel environment. After that, it adopts the human-centered design toolkit developed by IDEO by three main phases: hear, create, and deliver, which link the process of human-centered design, to present mobile service design thinking. With the ubiquitous ability of mobile devices and mobile network, the mobile service design thinking presented by this study can help consumers make decisions in a more effective and efficient way in the multichannel environment, no matter which channels consumers would finally choose to conduct their activities.
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Rutkauskas, Virgilijus. "Factors Behind Weak Tax Morale: the Case of European Union Countries." Ekonomika 95, no. 3 (January 11, 2017): 7–27. http://dx.doi.org/10.15388/ekon.2016.3.10325.
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The purpose of the article is to analyse factors influencing the behaviour and decision-making of local tourists in choosing Azerbaijan as a destination. The main attributes, elements and types of tourism destinations are analysed. The understanding of consumer behaviour is defined and the peculiarities of decision-making process are presented. The main internal and external factors influencing tourist’s behaviour and decision-making are summarised. The current situation of tourism in Azerbaijan is examined. The analysis of social, cultural, personal and psychological factors influencing the decision-making of local Azerbaijani tourists to travel to various types of tourism destinations with different attributes like, attractions, available amenities, accessibility, image, price and human resources is done. The research includes both primary and secondary data. Secondary data is used to give insight to the topic and assess conclusions. Primary data is collected by surveying domestic travellers of Azerbaijan. Survey results are analysed by implying descriptive statistics, non-parametric tests and Factor analysis. The research results show that the age, monthly income and marital status of local Azerbaijani travellers affect their travel behaviour especially in the duration of their trip. Destination amenities, tourism infrastructure, environmental features, human resources and price are the important attributes for local tourists in choosing tourism destination.
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Liu, Bo, Taishan Yang, and Wei Xie. "Emotional Regulation Self-Efficacy Influences Moral Decision Making: A Non-Cooperative Game Study of the New Generation of Employees." International Journal of Environmental Research and Public Health 19, no. 23 (December 6, 2022): 16360. http://dx.doi.org/10.3390/ijerph192316360.
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Scholars generally believe that personality characteristics and psychological factors influence individual moral decision-making. However, few have ever discussed specific psychological factors and characteristics having such influences. Based on the self-efficacy theory and the social identity theory, this paper has proposed, from the perspective of social cognition, that emotional regulation self-efficacy influences the moral decision-making of the new generation of employees and that the mediating effect of interpersonal trust and the regulating effect of communication also play a role in the decision-making process. This study has designed a “red-blue experiment” based on the complete static information model in the non-cooperative game theory so as to conduct an experimental and qualitative analysis for the new generation of employees and to explore the characteristics of psychological process, self-efficacy, and moral decision-making of the experimental population. Through analysis of the 138 data sources collected from the experiment, the results showed that emotional self-efficacy had a significant positive effect on moral decision-making (p < 0.01), emotional self-efficacy had a significant positive effect on interpersonal trust (r = 0.560, p < 0.01), and interpersonal trust had a significant positive effect on moral decision-making (r = 0.290, p < 0.01). The mediating effect was 0.163. The interaction terms of emotional regulation self-efficacy and communication effect had a significant negative effect on interpersonal trust (r = −0.221, p < 0.01). All the hypotheses proposed in this study are supported by experimental data and reveal the psychological mechanism of moral decision-making in the new generation of employees. The study has further shown that the moral education of the new generation of employees needs to focus on improving emotional regulation self-efficacy and enhancing interpersonal trust, which provides theoretical support for the moral education methods and paths of the new generation of employees.
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Geva, Aviva. "Moral Decision Making in Business: A Phase-Model." Business Ethics Quarterly 10, no. 4 (October 2000): 773–803. http://dx.doi.org/10.2307/3857833.
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Abstract:The traditional model of ethical decision making in business suggests applying an initial set of principles to a concrete problem and if they conflict the decision maker may attempt to balance them intuitively. The centrality of the ethical conflict in the accepted notion of “ethical problem” has diverted the attention of moral decision modelers from other ethical problems that real-world managers must face—e.g., compliance problems, moral laxity, and systemic problems resulting from the structures and practices of the business organization. The present article proposes a new model for ethical decision making in business—the Phase-model—designed to meet the full spectrum of business-related ethical problems. Drawing on the dominant moral theories in business literature, the model offers additional strategies for tackling ethical issues beyond the traditional cognitive operations of deductive application of principles to specific cases and the balancing of ethical considerations. Its response to the problems of moral pluralism in the context of decision making lies in its structural features. The model distinguishes between three phases of the decision-making process, each having a different task and a different theoretical basis. After an introductory stage in which the ethical problem is defined, the first phase focuses on a principle-based evaluation of a course of action; the second phase provides a virtue-based perspective of the situation and strategies for handling unsettled conflicts and compliance problems; and the third phase adapts the decision to empirical accepted norms. An illustrative case demonstrates the applicability of the model to business real life.
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Xiao, Lin, and Chuanmin Mi. "A Qualitative Approach to Understand Consumer Groups and Decision-Making Process in Online Group Buying." International Journal of Web Services Research 16, no. 2 (April 2019): 24–46. http://dx.doi.org/10.4018/ijwsr.2019040102.
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This exploratory study used a qualitative approach to segment consumers in an online group buying context based on benefits pursued. 58 participants who have online group buying experience were interviewed. A cluster analysis was conducted on the interview data. The authors found three sub-groups of consumers: economic shoppers, balanced shoppers, and destination shoppers. A hierarchical decision-making process model was developed for different sub-groups of consumers. The results showed that these three sub-groups of consumers are different in terms of their decision-making process. This study overcomes the shortcomings of traditional segmentation studies by proposing a new segmentation method.
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Pires, Paulo Botelho, José Duarte Santos, Pedro Quelhas de Brito, and David Nunes Marques. "Connecting Digital Channels to Consumers’ Purchase Decision-Making Process in Online Stores." Sustainability 14, no. 21 (November 3, 2022): 14392. http://dx.doi.org/10.3390/su142114392.
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This research establishes the relationship between the digital channels that organizations use to communicate with their audience and the stages of the consumer buying decision process in online stores. Researchers have not treated this relationship in much detail and little-known empirical research has focused on exploring relationships between the two subjects. Establishing this relationship is of crucial importance for organizations and consumers, as it ensures organizations use the digital channels that consumers want. A literature review of digital channels and consumer behavior models was performed, which allowed us to define which are the digital channels and to identify the different models of consumer behavior appropriate for the digital age. A quantitative methodology was used, supported on a questionnaire that allowed us to find out which digital channels are the most appropriate for each stage of the buying decision process. The results show that consumers use more than one digital channel at each stage of the buying decision process and for each stage, a set of digital channels is identifiable that is most preferred. In light of the above, those who are responsible for defining the digital marketing strategy know what types of content they should produce for each digital channel, allowing them to guarantee efficiency in the use of resources while ensuring that consumers get what they want.