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Books on the topic 'Consumer satisfaction'

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1

Scotland, Market Research, ed. Consumer satisfaction survey. Glasgow: Market Research Scotland., 1990.

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2

Council, Wolverhampton (England) Metropolitan Borough. Consumer & company satisfaction survey. Wolverhampton: Wolverhampton Metropolitan Borough Council, 1988.

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3

Wolverhampton (England). Metropolitan Borough Council. Consumer & company satisfaction survey. Wolverhampton: Wolverhampton Metropolitan Borough Council, 1988.

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4

Birch, J. Consumer satisfaction & quality assurance. Macclesfield (Prestbury Road, Macclesfield): Authority Office, Macclesfield District General Hospital, 1986.

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5

Wolverhampton (England). Metropolitan Borough Council. Consumer and company satisfaction survey. Wolverhampton: Wolverhampton Metropolitan Borough Council, 1988.

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6

Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. New York: Portfolio, 2009.

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7

Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. New York: Portfolio, 2009.

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8

Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. New York, N.Y: Portfolio, 2009.

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9

Conze, Oliver. Kundenloyalität durch Kundenvorteile. Wiesbaden: Springer Fachmedien, 2007.

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10

Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. New York: Portfolio, 2009.

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11

Bowen, David. Consumer satisfaction and dis-satisfaction with long-haul inclusive tours. Oxford: Oxford Brookes University, 1998.

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12

A, Fifty June, and American Hospital Association. Resource Center., eds. Consumer satisfaction with health care services. Chicago, Ill: American Hospital Association Resource Center, 1986.

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13

Sheth, Jagdish N. Customer behavior: Consumer behavior & beyond. Fort Worth, TX: Dryden Press, 1999.

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14

(Organisation), Scottish Homes, ed. Consumer preference in housing. Edinburgh: Research Innovation Services,Scottish Homes, 1994.

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15

Dutka, Alan F. AMA handbook for customer satisfaction. Chicago, Ill: American Marketing Association, 1994.

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16

Dutka, Alan F. AMA handbook for customer satisfaction. Lincolnwood, IL: NTC Business Books, 1995.

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17

Lunt, Peter K. The psychology of consumer detriment: A conceptual review. [London]: Office of Fair Trading, 2006.

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18

Rahman, S. M. Client satisfaction in microfinance program. Dhaka: Increasing Capacities of Organizations in Microfinance--III, CARE Bangladesh, 2006.

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19

Earlene, Biggs, and MERIT Research Services, eds. How to plan and conduct a customer satisfaction survey. Orem, Utah: MERIT Research Services, 1996.

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20

L, Bailey Earl, and Conference Board, eds. Creating customer satisfaction. Washington, D.C: The Conference Board, 1990.

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21

P, Shapiro Benson, and Sviokla J. J, eds. Seeking customers. Boston, MA: Harvard Business School Pub., 1993.

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22

Michaelson, Gerald A. 50 ways to close a sale (and keep the customer for life). New York: W. Morrow, 1994.

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23

Barsky, Jonathan D. World-class customer satisfaction. Burr Ridge, Ill: Irwin Professional Pub., 1995.

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24

Jones, Larnel. Clothes shoppers' satisfaction guaranteed. New York: Vantage Press, 1986.

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25

Oliver, Richard L. Satisfaction: A behavioral perspective on the consumer. New York: McGraw Hill, 1997.

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26

Baldridge, John. 2006 MDT Engineering Division consumer satisfaction survey. Helena, Mont: MDT Engineering Division, 2004.

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27

Montana. Dept. of Transportation. 2004 MDT Engineering Division consumer satisfaction survey. Helena, Mont: MDT Engineering Division, 2004.

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28

Schmidt, Faye Nella. Client satisfaction surveying. [Ottawa]: Canadian Centre for Management Development, 1998.

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29

Mishra, Hari Govind. Dominance of affective over cognitive customer satisfaction in satisfaction - loyalty relationship in service encounters. Ahmedabad: Indian Institute of Management, 2014.

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30

Marchi, Scott De. You Are What You Choose. New York: Penguin USA, Inc., 2009.

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31

Brooks, William T., and William T. Brooks. Niche selling: How to find your customer in a crowded market. Homewood, Ill: Business One Irwin, 1991.

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32

Marchi, Scott De. I'll have the usual: Predicting your customers' choices before they make them. New York: Portfolio, 2009.

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33

Marchi, Scott De. I'll have the usual: The six traits that really predict customer choices. New York: Portfolio, 2009.

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34

Francese, Peter K. Capturing customers: How to target the hottest markets of the '90s. Ithaca, NY: American Demographics Press, 1990.

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35

Schütze, Roland. Kundenzufriedenheit: After-Sales-Marketing auf industriellen Märkten. Wiesbaden: Gabler, 1992.

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36

Nieżurawski, Lech. Satysfakcja klienta: Strategia - pomiar - zarządzanie : koncepcja wewnętrznego urynkowienia współczesnej organizacji. Toruń: Wydawn. Naukowe UMK, 2000.

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37

Chauvel, Marie Agnes. Consumidores insatisfeitos: Uma oportunidade para as empresas. Rio de Janeiro, RJ: Mauad, 2000.

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38

Giese, Joan L. Conceptualizing consumer satisfaction: A definition, properties, and contextual influences. 1995.

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39

Sommers, Paul A., and William Winston. Consumer Satisfaction in Medical Practice. Taylor & Francis Group, 2013.

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40

Sommers, Paul A., and William Winston. Consumer Satisfaction in Medical Practice. Taylor & Francis Group, 2013.

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41

Sommers, Paul A., and William Winston. Consumer Satisfaction in Medical Practice. Taylor & Francis Group, 2021.

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42

Sommers, Paul A., and William Winston. Consumer Satisfaction in Medical Practice. Taylor & Francis Group, 2013.

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43

Consumer satisfaction in medical practice. New York: Haworth Press, 1999.

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44

Consumer Satisfaction in Medical Practice. Taylor & Francis Group, 2021.

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45

Sommers, Paul A., and William Winston. Consumer Satisfaction in Medical Practice. Taylor & Francis Group, 2021.

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46

Sommers, Paul A., and William Winston. Consumer Satisfaction in Medical Practice. Taylor & Francis Group, 2013.

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47

Consumer Satisfaction in Medical Practice. Routledge, 2013.

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48

Consumer Satisfaction in Medical Practice. Taylor & Francis Group, 2016.

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49

McNealy, R. M. Making Customer Satisfaction Happen. Springer, 1994.

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50

McNealy, R. M. Making Customer Satisfaction Happen. Springer, 1996.

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