Relevant bibliographies by topics / Consumer satisfaction

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Consumer satisfaction'

Author: Grafiati
Published: 4 June 2021
Last updated: 29 July 2024

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Journal articles on the topic "Consumer satisfaction"

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Sari, Nopita Mayang, and Sri Ekowati. "PENGARUH KUAITAS LAYANAN, HARGA, DAN LOKASI TERHADAP KEPUASAN KONSUMEN (STUDI KASUS PADA BAKSO MERCON BU’YAN)." Prosiding Seminar Nasional Business Corporate 1, no. 1 (January 25, 2022): 30–41. http://dx.doi.org/10.36085/pbc.v1i1.2972.

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This study aims to determine the effect of service quality, price, and location on consumer satisfaction, a case study on Bakso Mercon Bu'yan. The problem of this study is whether the quality of service, price, and location affect consumer satisfaction. This study took research samples of 100 consumers by using accidental sampling. While, data collection techniques by giving questionnaires. For data analysis technique used multiple linear regression, instrument test, coefficient of determination and hypothesis test.The results showed that the price had a positive effect on consumer satisfaction, which indicated the price given accordance with the customer satisfaction as shown with the value of benefits obtained, which make consumers have not objection to make purchasing decisions. Similarly, Price has a positive influence on consumer satisfaction. This means that if this is in accordance with the customer satisfaction given. Furthermore, the location variable showed a positive influence on consumer satisfaction, which indicated if the location is more strategic then customer satisfaction will also increase. Thus, the results of research sum it all that service quality, price and location have partially and simultaneously effects on consumer satisfaction at Bakso Mercon Bu'yan.
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Kunto, Duantra Bergas Ari, Dase Hunaefi, and Budi Nurtama. "Integrasi Metode Kano dan Turf dalam Evaluasi Sensori Minuman Cokelat Instan Komersial." Jurnal Teknologi dan Industri Pangan 33, no. 2 (December 27, 2022): 137–47. http://dx.doi.org/10.6066/jtip.2022.33.2.137.

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Sensory attribute is one of quality parameter that affects buying intention of consumer for commercial instant chocolate drink product. Evaluation of consumer liking using hedonic method or ideal profile method was not enough to fulfill consumer satisfaction. This research aims to identify sensory attributes which are able to give consumer satisfaction using survey method integrated with structural equation model (SEM), Kano method, and total unduplicated reach and frequency (TURF). Kano method is used to evaluate sensory attributes based on consumer satisfaction, while TURF is used to identify sensory component which is able to increase buying intention of consumers with regard to the range and frequency for chocolate instant commercial drink. Preliminary research conducted by modelling consumer preferences suggested that there was an influence of 0.76 sensory attributes to consumer satisfaction. Seven samples were purchased from market and evaluated by 30 untrained panelists using home use test with an approach of consumer habit to consume hot chocolate drink once a week. The panelists were chosen from people who consume commercial instant chocolate drink. Results of this research showed that sensory attributes creamy (texture) and dark chocolate (color) were attractive features which were able to improve consumer satisfaction. Atribute sweet (taste) was categorized as must-be features, while flavor, aroma, and color were classified as one-dimensional features. Combination of attributes in one category can improve the range to reach the targeted consumers and frequency of consumers towards the product, for example attribute creamy can reach 97%, but combination of attributes creamy and thickness can reach 100% of the targeted consumers.
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Sayekti, Mayang Dwi, and Jojok Dwiridotjahjono. "Pengaruh Brand Image dan Kualitas Produk terhadap Loyalitas melalui Kepuasan Konsumen sebagai Variabel Intervening." Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah 5, no. 6 (December 1, 2022): 2511–24. http://dx.doi.org/10.47467/alkharaj.v5i6.2430.

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This study intends to find out whether there is an influence of brand image and product quality on consumer loyalty through customer satisfaction as an intervening variable on silverqueen chocolate consumers in Surabaya. The type of research is quantitative and the data collection technique uses a questionnaire method. The population in this study who became the target population was the people of Surabaya who had consumed silverqueen chocolate products. The number of samples used in this study were 100 respondents. The sampling technique in this study is the purposive sampling technique with the criteria of silverqueen chocolate consumers who are domiciled in Surabaya with a minimum age of 17 years and have purchased the product at least 1 time. The data analysis technique used the Statistical Program for Social Science (SPSS) version 25 software. The results of the study indicate that brand image had no significant effect on consumer satisfaction. Product quality has a significant effect on consumer satisfaction. Brand image has no significant effect on consumer loyalty. Product quality has no significant effect on consumer loyalty. Consumer satisfaction has a significant effect on consumer loyalty. Brand image has a significant effect on consumer loyalty through customer satisfaction. Product quality has a significant effect on consumer loyalty through customer satisfaction. Keywords: brand image; product quality; consumer loyalty; customer satisfication
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Tianing, Vita Nur, and Siswahyudianto. "Pengaruh Harga, Kualitas Produk, dan Kualitas Pelayanan terhadap Kepuasan Konsumen Kelompok Tani." Idarotuna : Journal of Administrative Science 3, no. 1 (May 18, 2022): 57–74. http://dx.doi.org/10.54471/idarotuna.v3i1.28.

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Consumer goals are one of the main things in a business. Because by making efforts that can be done, namely continuing to maintain and increase satisfaction with consumers, consumers will more often repurchase an item or service that has been consumed or used. Consumer goals are determined by several things, including price, product quality, and service quality. This study analyzed the effect of price, product quality, and service quality on consumer satisfaction at the "Belimbing Artha Mandiri" Farmer Group, Bono Village, Boyolangu District, Tulungagung Regency. This study uses a quantitative approach using a survey research type through a questionnaire. The population in this study were consumers in the Artha Mandiri Belimbing Farmer Group in the Boyolangu District. The sample in this study was 40 respondents. The results of the study conclude that: Price has a positive effect on consumer satisfaction of the Artha Mandiri Belimbing Farmers Group, product quality has a positive effect on consumer satisfaction of the Artha Mandiri Belimbing Farmers Group, and Service quality has a positive effect on consumer satisfaction of the Artha Mandiri Belimbing Farmers Group ", and Price, product quality, and the quality of service has a simultaneous and positive effect on consumer satisfaction of the "Belimbing Artha Mandiri" Farmer Group. Almost all consumer goals are clarified by the variables of price, product quality, and service quality. Then to be further explained by other variables or not included in this research model.
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Ulum, Miftahul, and Atika Ulfia Adlina. "Metodologi Studi Islam (Prinsip-Prinsip Konsumsi Keluarga Dalam Islam)." Nizham Journal of Islamic Studies 8, no. 02 (December 3, 2020): 191. http://dx.doi.org/10.32332/nizham.v8i02.2699.

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From the point of view of an economist, an individual is only considered "rational" if he tries to achieve his economic objectives in as many ways as possible. A rational consumer, for example, is a consumer who is trying to maximize satisfaction from the activity of its use. This is because the satisfaction to be achieved is not limited while the resources or capabilities that exist in these consumers in an effort to achieve that satisfaction is limited. As a result, humans are forced to search for and choose the best rules in their paradigm as an effort to seek the highest satisfaction. Therefore, if humans do not make efforts in the framework of the paradigm as mentioned then it will be considered "irrational". However, when referring to Western economic theory, consumer satisfaction depends only on the physical value of the goods used. A consumer will be able to add satisfaction if he can consume wealth as much as possible and with the best quality too. Among the examples of items that are commonly consumed are rice, bread, khamar, clothes, household utensils, and so on. The actions of a Muslim consumer can be considered irrational by Western economists if they assume that satisfaction can only be achieved from the physical value in the consumption activity of a good. If satisfaction is no longer limited to physical value but also includes the spiritual value of the item, then actually the Muslim consumer is still rational because he is still trying to maximize the level of satisfaction in a broader sense. Therefore, Madinah residents who discard khamar as mentioned in this article are actually still behaving rationally based on the values and principles they believe in.
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Nurlaela, Angga Putri Ekanova, and Ranti Putri Pratiwi. "DETERMINAN BAURAN PEMASARAN TERHADAP KEPUASAN KONSUMEN BAKSO BOEDJANGAN DI KOTA BOGOR." Jurnal Ekonomi dan Manajemen 2, no. 1 (January 19, 2023): 90–99. http://dx.doi.org/10.56127/jekma.v2i1.465.

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This study aims to determine the effect of marketing mix variables on consumer satisfaction of Bakso Boedjangan Bogor. This type of research is research quantitative. The sampling technique used accidental sampling technique with a total sample of 96 consumers who consumed Bakso Boedjangan Bogor. The regression equation in this study is multiple linear regression which is used to test the effect of the independent variables on the dependent variable. The results of the goodness of fit test show that the marketing mix is an explanatory variable for consumer satisfaction. The results of hypothesis testing show that product variables have no significant effect on customer satisfaction, prices have a significant effect on customer satisfaction. Location has a significant effect on consumer satisfaction. Promotion has a significant effect on consumer satisfaction. The variables that have a dominant influence on customer satisfaction are price, location and promotion.
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Dahesihsari, Rayini, Novita Novita, and Immanuel Yosua. "Credibility of EWOM and Consumer Satisfaction on Food/Health Supplement Products during the COVID-19 Pandemic." International Journal of Business, Economics, and Social Development 5, no. 1 (February 29, 2024): 45–53. http://dx.doi.org/10.46336/ijbesd.v5i1.577.

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During the pandemic, many information about the function of various food and health supplement products for prevention/recovery from Covid-19 infection circulated through EWOM (electronic word of mouth), which was believed by consumers, even though not all of them were proven to be true. This study aims to examine the role of perceived EWOM credibility on consumer satisfaction with food/health supplement products during the COVID-19 pandemic. The theoretical framework guiding this research is Source Credibility Theory, which provides a lens to examine how the credibility of EWOM sources affects consumer satisfaction. The participants were 103 people aged 19-25 years who had purchased and consumed food/health supplement products during the COVID-19 pandemic and had read EWOM about information/reviews of the products they consumed. Participants filled out a questionnaire that measured their perceived EWOM credibility and consumer satisfaction. The data were analyzed using multiple linear regression. The results showed that perceived EWOM credibility positively influenced consumer satisfaction. Aspects of perceived EWOM credibility, included argument quality and homophily had a significant influence on consumer satisfaction. The quality of arguments positively contributes to enhancing customer satisfaction, whereas homophily, on the other hand, has a negative impact. Consequently, a heightened perception of EWOM credibility, particularly concerning the quality of argument presented directly correlated with increased participant satisfaction with the food/health supplement products they had consumed. The findings of this study hold practical implications for the promotion of food and health supplements, emphasizing the significance of EWOM credibility. Additionally, the results underscore the importance of fostering information literacy among consumers in this domain. For instance, strategies could include the dissemination of infographics illustrating methods to assess information quality and discern genuine information from hoaxes. On the other hand, relying solely on information based on shared backgrounds does not fully support the attainment of satisfaction in consumption.
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Salzer, Mark. "Consumer Satisfaction." Psychiatric Services 49, no. 12 (December 1998): 1622. http://dx.doi.org/10.1176/ps.49.12.1622.

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Holcomb, William R., and Jerry C. Parker. "Consumer Satisfaction." Psychiatric Services 49, no. 12 (December 1998): 1622—a—1623. http://dx.doi.org/10.1176/ps.49.12.1622-a.

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Brooks, Tony. "Consumer Satisfaction?" Probation Journal 35, no. 2 (June 1988): 80. http://dx.doi.org/10.1177/026455058803500224.

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Dissertations / Theses on the topic "Consumer satisfaction"

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Wirtz, Jochen. "Consumer satisfaction with services." Thesis, London Business School (University of London), 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.284194.

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Herbst, Ruben Andreas. "Customer preferences with regard to milk packaging." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/15967.

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The milk industry in the Eastern Cape is very competitive and milk suppliers must use all means, including packaging, to influence buying behaviour. The aim of the study was to investigate customer preferences with regard to milk packaging in the Nelson Mandela Bay (NMB) area. The purpose was to develop a better understanding of customer preferences so that packaging could be designed to satisfy customer expectations and needs. The research design was based on a quantitative approach (non-experimental) and the study was descriptive in nature. The measuring instrument was a self-developed questionnaire, which was developed based on the literature study and previous empirical studies conducted by Adam and Ali (2014a) and Ahmed, Pumar and Amin (2014). The sample consisted of 199 adult shoppers in the Nelson Mandela Bay area, selected through snowball and quota sampling. Data was collected with the help of fieldworkers, coded into Microsoft Excel and processed with statistical software. Descriptive statistics and canonical correlation analysis were used to identify customer preferences and relationships between the different dimensions of milk packaging. The results revealed that size, materials, convenience in handing and product information (expiry date) were important. Colour and design were not regarded as important by the target group.
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Yanamandram, Venkata Krishna Kumar. "Retention of dissatisfied business-to-business services customers." Thesis, The University of Sydney, 2008. https://hdl.handle.net/2123/28954.

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The strategic importance of customer retention and the costs associated with customer switching behaviour have resulted in researchers devoting considerable attention to investigating the switching and/or staying behaviour of customers. However, relatively little attention has been devoted to investigating (1) the important deterrents to discontinuing the relationship in a single model in the business-to-business (B-to-B) service sector, and (2) the mediating factors under the condition of dissatisfaction in the B-to-B services sector. The fastest growth in services marketing today is in business markets, making this an important area of study with significance for marketers, particularly in terms of the development of customer retention. A two-stage research design, with qualitative and quantitative phases, was employed in the current research using a single key informant approach. The qualitative study utilised an indepth interview technique in which key informants representing 21 businesses provided interviews. The quantitative study employed a cross-sectional email URL embedded Web survey of key informants, which resulted in a final sample size of 376 responses. The simultaneous nature of the multiple relationships between key constructs was analysed using structural equation modelling. The research demonstrated that distributive justice, procedural justice, interactional justice, satisfaction with complaint—handling, benefit-loss costs, economic-loss costs, learning costs, sunk costs, interpersonal relationships, dependence and calculative commitment are the direct and indirect factors that influence the likelihood of dissatisfied customers remaining in a relationship. A key finding is the mediating role of both dependence and calculative commitment on the relationship between specific firmlevel investments and repurchase intentions. This thesis makes four contributions. Firstly, it uses a business services context, which is an under—researched area for this research problem. Secondly, it connects determinant factors to an outcome variable in explaining the tendency among B—to-B services customers, who have complained and considered switching, to remain involved in a relationship that is dissatisfying overall. Thirdly, it examines the effects of antecedents on calculative commitment that have previously not been examined, thus making a conceptual and empirical contribution. Finally, it offers managerial implications for the offending service firms as well as for those service firms that are attempting to attract dissatisfied prospective switchers of the offending firm.
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Yau, O. H.-M. "Consumer satisfaction and cultural values." Thesis, University of Bradford, 1986. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.371491.

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Ashley, Christy A. "Information processing in consumer relationships : the effect of emotional commitment /." View online ; access limited to URI, 2006. http://0-wwwlib.umi.com.helin.uri.edu/dissertations/dlnow/3225310.

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Cazier, Joseph Abram. "The relationships among value congruence, trust and behavioral intentions in e-business." Full text available, 2004. http://images.lib.monash.edu.au/ts/theses/cazier.pdf.

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Bowen, David. "Consumer satisfaction and dis-satisfaction with long-haul inclusive tours." Thesis, Oxford Brookes University, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.264532.

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Davis, G. Scott. "Customer satisfaction for professional Services Group, Inc. development of an online customer satisfaction survey /." Online version, 2003. http://www.uwstout.edu/lib/thesis/2003/2003davisg.pdf.

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Leah, Susan. "Increasing customer satisfaction through employee satisfaction in a call center environment." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005leahs.pdf.

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Friman, Margareta. "Effects of critical incidents on consumer satisfaction /." Göteborg : Elanders Digitaltryck, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009186423&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Books on the topic "Consumer satisfaction"

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Scotland, Market Research, ed. Consumer satisfaction survey. Glasgow: Market Research Scotland., 1990.

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Council, Wolverhampton (England) Metropolitan Borough. Consumer & company satisfaction survey. Wolverhampton: Wolverhampton Metropolitan Borough Council, 1988.

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Wolverhampton (England). Metropolitan Borough Council. Consumer & company satisfaction survey. Wolverhampton: Wolverhampton Metropolitan Borough Council, 1988.

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Birch, J. Consumer satisfaction & quality assurance. Macclesfield (Prestbury Road, Macclesfield): Authority Office, Macclesfield District General Hospital, 1986.

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Wolverhampton (England). Metropolitan Borough Council. Consumer and company satisfaction survey. Wolverhampton: Wolverhampton Metropolitan Borough Council, 1988.

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Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. New York: Portfolio, 2009.

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Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. New York: Portfolio, 2009.

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Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. New York, N.Y: Portfolio, 2009.

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Conze, Oliver. Kundenloyalität durch Kundenvorteile. Wiesbaden: Springer Fachmedien, 2007.

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Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. New York: Portfolio, 2009.

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Book chapters on the topic "Consumer satisfaction"

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Sommers, Paul A. "Developing Consumer-Oriented Service." In Consumer Satisfaction in Medical Practice, 27–47. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-6.

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Funk, Daniel C., Kostas Alexandris, and Heath McDonald. "Perceptions of service quality and customer satisfaction." In Sport Consumer Behaviour, 246–70. 2nd ed. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003092537-15.

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Harrison, Mary Carolyn, and Karen Hailey. "Consumer Satisfaction/Dissatisfaction: Implications for Consumer Protection Agencies." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 337–40. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-16934-7_79.

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Sommers, Paul A. "Managing Outcomes." In Consumer Satisfaction in Medical Practice, 69–80. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-10.

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Sommers, Paul A. "Quality Redefined." In Consumer Satisfaction in Medical Practice, 177–79. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-16.

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Sommers, Paul A. "Applications: How to Implement, Interpret, and Draw Conclusions." In Consumer Satisfaction in Medical Practice, 81–91. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-11.

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Sommers, Paul A. "Collection and Management of Data." In Consumer Satisfaction in Medical Practice, 123–67. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-14.

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Sommers, Paul A. "From Initial Call for Appointment to Billing: Treating the Patient Right." In Consumer Satisfaction in Medical Practice, 49–58. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-7.

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Sommers, Paul A. "Making Consumer Satisfaction a Way of Doing Business." In Consumer Satisfaction in Medical Practice, 17–25. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-5.

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Sommers, Paul A. "Myths and Other Misunderstandings About Medical Practice." In Consumer Satisfaction in Medical Practice, 5–10. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-3.

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Conference papers on the topic "Consumer satisfaction"

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Liu, Xingyue, Yanyu Tang, and Yidan Wang. "Consumer Satisfaction for Starbucks." In 2022 7th International Conference on Social Sciences and Economic Development (ICSSED 2022). Paris, France: Atlantis Press, 2022. http://dx.doi.org/10.2991/aebmr.k.220405.247.

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Hadiantini, Ratih, Silalahi, and H. Hendrayati. "The Importance of Consumer Satisfaction for E-Commerce Users: How That Affects Consumer Behavior on Consumer Satisfaction?" In First International Conference on Science, Technology, Engineering and Industrial Revolution (ICSTEIR 2020). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210312.016.

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Cheung, Christy M. K., and Matthew K. O. Lee. "Consumer satisfaction with internet shopping." In the 7th international conference. New York, New York, USA: ACM Press, 2005. http://dx.doi.org/10.1145/1089551.1089612.

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Linina, Iveta, Velga Vevere, and Rosita Zvirgzdina. "Evaluation of the use of influencers for the development of consumer satisfaction in the Baltic consumer goods market." In CARMA 2022 - 4th International Conference on Advanced Research Methods and Analytics. valencia: Universitat Politècnica de València, 2022. http://dx.doi.org/10.4995/carma2022.2022.15071.

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A business focused on the consumer and its satisfaction is an important factor in ensuring the company's competitiveness. The process of attracting new customers always involves more money, time and energy. In order for a company to retain existing customers and gain only new ones, one of the main tasks is to know the factors that make them happy. Within the framework of this work, the authors want to study the theoretical foundations of consumer satisfaction, to understand the peculiarities of the development of consumer satisfaction using digital content creators - influencers. The use of influencers is an integral part of today's business development, enabling companies to operate successfully in a competitive environment. This study identifies factors that influence consumer satisfaction with the use of influencers to enable companies to improve their use and become more competitive. The study uses both secondary data analysis and expert interviews and consumer surveys. The study describes the situation in the field of influencer marketing use in the Baltic States. The study finds that influencers provide a higher level of consumer satisfaction. In order to achieve the goal of the research, three tasks were set: 1) to analyse theoretical basis of consumer satisfaction and the use of influencers; 2) to describe the use of influencers and their contribution to consumer satisfaction; 3) to study consumer evaluation of influencer activities. A monographic or descriptive method was used to analyse the theoretical aspects of the use of influencers, an analysis of secondary data was used to describe the situation, and a consumer survey was conducted to examine consumer perceptions of influencer activity and its contribution to consumer satisfaction.
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Linina, Iveta, Rosita Zvirgzdina, and Velga Vevere. "ENSURING CONSUMER SATISFACTION WITH CHATBOTS IN THE BALTIC STATES." In 12th International Scientific Conference „Business and Management 2022“. Vilnius Gediminas Technical University, 2022. http://dx.doi.org/10.3846/bm.2022.733.

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Within the framework of this work, the authors want to study the theoretical foundations of consumer satis-faction, to understand the peculiarities of consumer satisfaction using chatbots. The artificial intelligence and its use is an integral part of modern business development, enabling companies to operate successfully in a competitive environ-ment. This study identifies factors that influence consumer satisfaction with the use of chatbots to enable businesses to improve their use and become more competitive. The study uses both secondary data analysis and expert interviews, as well as a survey of chatbot users. The study describes the situation in the field of the use of chatbots in the Baltic States. The study finds that personalized chatbots provide a higher level of consumer satisfaction. In order to achieve the goal of the research, three tasks were set: 1) to analyze the theoretical basis of consumer satisfaction and the introduction of chatbots; 2) describe the use of chatbots and their contribution to consumer satisfaction; 3) Explore user satisfaction with chatbots. A monographic or descriptive method was used to analyse the theoretical aspects of chatbots and their use, secondary data analysis and expert interviews were used to describe the situation, but user survey was conducted to study consumer attitudes using chatbots.
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Dunuwila, SR, and K. Devapriya. "Analysis of the current housing market in Colombo metro region to enhance the prospective consumer satisfaction." In 10th World Construction Symposium. Building Economics and Management Research Unit (BEMRU), University of Moratuwa, 2022. http://dx.doi.org/10.31705/wcs.2022.9.

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Housing is an essential element of social development. One consumer may purchase such a house once for his/her entire lifetime. Therefore, when making a housing purchasing decision, it is intensively explored more than it is considered in purchasing other consumable products. Property developer has the responsibility of understanding the consumer behaviour. The main research problem is the lack of attention towards the analysis of the current housing market of the Colombo Metro region from the consumer perspective. An extensive literature synthesis was carried out to gather information on the general attributes of the housing market and determinants of housing supply. Furthermore, investigation on the housing demand and consumer behaviour reference to Colombo Metro region were conducted through the literature synthesis. Subsequently, case studies and a survey have been adopted to proceed with the study following the mixed research approach. Semi-structured interviews for case studies and questionnaire survey were employed as the primary data collection. The primary data analysis was conducted through manual content analysis, Relative Important Index (RII) techniques and elementary statistical analysis. The findings revealed, how the prospective consumers are considering Person, Product, Place, Price related factors when purchasing a residential property. For an example this research discovered that quick access to Colombo is the highly considered fact by the consumers. It revealed that the consumer behaviour in Colombo Metro region is different from other contexts. Therefore, carrying out a study to analyse the current housing will be very important to maximize the consumer satisfaction in house purchasing.
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Wu, Ling-Ling, Yuh-Jzer Joung, and Jonglin Lee. "Recommendation Systems and Consumer Satisfaction Online: Moderating Effects of Consumer Product Awareness." In 2013 46th Hawaii International Conference on System Sciences (HICSS). IEEE, 2013. http://dx.doi.org/10.1109/hicss.2013.461.

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Syauqi, Muhammad, Ririn Tri Ratnasari, and Sri Herianingrum. "The Effects of Islamic Marketing Mix on Consumer Satisfaction and Consumer Loyalty." In 2nd International Conference Postgraduate School. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0007540001920200.

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Lauraeus, Theresa, Timo Saarinen, and Anssi Oorni. "Factors Affecting Consumer Satisfaction of Online Purchase." In 2015 48th Hawaii International Conference on System Sciences (HICSS). IEEE, 2015. http://dx.doi.org/10.1109/hicss.2015.406.

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DIMITRA, ILIOPOULOU, and KYPRAIOS GEORGIOS. "YOUNG PEOPLE'S SATISFACTION LEVEL WITH CONSUMER PRODUCTS." In Proceedings of the International Conference on ICMMS 2008. IMPERIAL COLLEGE PRESS, 2010. http://dx.doi.org/10.1142/9781848165106_0103.

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Reports on the topic "Consumer satisfaction"

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Su, Jin, and Xiao Tong. Brand Personality, Consumer Satisfaction and Loyalty: A Perspective from Denim Jeans. Ames: Iowa State University, Digital Repository, November 2015. http://dx.doi.org/10.31274/itaa_proceedings-180814-54.

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Sullivan, Quinn, Ting Chi, and Jing Sun. Relationships between apparel mobile website quality, consumer satisfaction, and intent to purchase: an empirical study of U.S. Consumers. Ames: Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-1811.

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Spurgeon, Erica, and Niehm S. Linda. An Exploratory Study of Consumer Satisfaction and Purchase Behaviors for Fashion Subscription-Based Online Services (SOS). Ames (Iowa): Iowa State University. Library, January 2019. http://dx.doi.org/10.31274/itaa.8773.

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Apple, Laurie M., Kathleen R. Smith, and Nicole Coury. Consumer Perceptions of Apparel Fit Satisfaction and Sizing Based on 3D Body Scanning and Block Garment Assessment. Ames: Iowa State University, Digital Repository, November 2016. http://dx.doi.org/10.31274/itaa_proceedings-180814-1445.

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Frijters, Paul. WELLBYs, cost-benefit analyses and the Easterlin Discount. Verlag der Österreichischen Akademie der Wissenschaften, March 2021. http://dx.doi.org/10.1553/populationyearbook2021.deb04.

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The current practise of cost-benefit analysis inWestern countries consists of a collection of various incompatible ideas and methodologies to obtain replicable numbers for the costs and benefits of major public spending plans. This paper describes the main elements of the dominant methodology, which combines consumer and producer surplus, price-taking, government-inputs-as-outputs, hedonic pricing of externalities, and the issue-specific use of partial or general equilibrium thinking. The paper then discusses how that methodology can be augmented and partially replaced by looking at how prospective policies would change the total number of WELLBYs (life satisfaction-adjusted years of life) of the population. The ability of the WELLBY methodology to address complex externalities is illustrated by the Easterlin Discount, which is a proposed reduction factor of 75% on all estimates of private consumption benefits to offset the envy caused in others.
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Shi, Leiyu, Diana M. Pinto, and Frederico C. Guanais. Measurement of Primary Care: Report on the Johns Hopkins Primary Care Assessment Tool. Inter-American Development Bank, March 2013. http://dx.doi.org/10.18235/0009098.

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Renewed interest in the Primary Health Care-PHC agenda is a common element of the majority of recent health system reforms throughout Latin America and the Caribbean-LAC. Strengthening of PHC has been recognized as a promising solution to address the major challenges the Region's health systems face. As governments are making substantive long term investments in PHC oriented healthcare reforms, there is a requirement for accountability and increased transparency and reporting on the results of these initiatives. As a consequence, implementation of PHC strategies needs to be accompanied with mechanisms to collect data that will allow assessment of the extent to which primary care processes are being implemented and on their impact of quality, efficiency, cost, equity and consumer satisfaction. The Johns Hopkins Primary Care Assessment Tool or PCAT is amongst the instruments currently available to assess performance of PHC in several dimensions and from the perspective of users, practitioners, and systems. The purpose of this technical document is to provide a description of this instrument including its composition, measurement, functions, uses, and requirements to deploy the tool in practical applications and to discuss the challenges and opportunities to use the tool in the context of the LAC Region.
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Chang, Hyo Jung (Julie), Jennifer Yurchisin, and Nancy Hodges. An Investigation of Self-Concept, Clothing Selection, and Life Satisfaction among Disabled Consumers. Ames: Iowa State University, Digital Repository, 2013. http://dx.doi.org/10.31274/itaa_proceedings-180814-485.

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Treadwell, Jonathan R., James T. Reston, Benjamin Rouse, Joann Fontanarosa, Neha Patel, and Nikhil K. Mull. Automated-Entry Patient-Generated Health Data for Chronic Conditions: The Evidence on Health Outcomes. Agency for Healthcare Research and Quality (AHRQ), March 2021. http://dx.doi.org/10.23970/ahrqepctb38.

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Background. Automated-entry consumer devices that collect and transmit patient-generated health data (PGHD) are being evaluated as potential tools to aid in the management of chronic diseases. The need exists to evaluate the evidence regarding consumer PGHD technologies, particularly for devices that have not gone through Food and Drug Administration evaluation. Purpose. To summarize the research related to automated-entry consumer health technologies that provide PGHD for the prevention or management of 11 chronic diseases. Methods. The project scope was determined through discussions with Key Informants. We searched MEDLINE and EMBASE (via EMBASE.com), In-Process MEDLINE and PubMed unique content (via PubMed.gov), and the Cochrane Database of Systematic Reviews for systematic reviews or controlled trials. We also searched ClinicalTrials.gov for ongoing studies. We assessed risk of bias and extracted data on health outcomes, surrogate outcomes, usability, sustainability, cost-effectiveness outcomes (quantifying the tradeoffs between health effects and cost), process outcomes, and other characteristics related to PGHD technologies. For isolated effects on health outcomes, we classified the results in one of four categories: (1) likely no effect, (2) unclear, (3) possible positive effect, or (4) likely positive effect. When we categorized the data as “unclear” based solely on health outcomes, we then examined and classified surrogate outcomes for that particular clinical condition. Findings. We identified 114 unique studies that met inclusion criteria. The largest number of studies addressed patients with hypertension (51 studies) and obesity (43 studies). Eighty-four trials used a single PGHD device, 23 used 2 PGHD devices, and the other 7 used 3 or more PGHD devices. Pedometers, blood pressure (BP) monitors, and scales were commonly used in the same studies. Overall, we found a “possible positive effect” of PGHD interventions on health outcomes for coronary artery disease, heart failure, and asthma. For obesity, we rated the health outcomes as unclear, and the surrogate outcomes (body mass index/weight) as likely no effect. For hypertension, we rated the health outcomes as unclear, and the surrogate outcomes (systolic BP/diastolic BP) as possible positive effect. For cardiac arrhythmias or conduction abnormalities we rated the health outcomes as unclear and the surrogate outcome (time to arrhythmia detection) as likely positive effect. The findings were “unclear” regarding PGHD interventions for diabetes prevention, sleep apnea, stroke, Parkinson’s disease, and chronic obstructive pulmonary disease. Most studies did not report harms related to PGHD interventions; the relatively few harms reported were minor and transient, with event rates usually comparable to harms in the control groups. Few studies reported cost-effectiveness analyses, and only for PGHD interventions for hypertension, coronary artery disease, and chronic obstructive pulmonary disease; the findings were variable across different chronic conditions and devices. Patient adherence to PGHD interventions was highly variable across studies, but patient acceptance/satisfaction and usability was generally fair to good. However, device engineers independently evaluated consumer wearable and handheld BP monitors and considered the user experience to be poor, while their assessment of smartphone-based electrocardiogram monitors found the user experience to be good. Student volunteers involved in device usability testing of the Weight Watchers Online app found it well-designed and relatively easy to use. Implications. Multiple randomized controlled trials (RCTs) have evaluated some PGHD technologies (e.g., pedometers, scales, BP monitors), particularly for obesity and hypertension, but health outcomes were generally underreported. We found evidence suggesting a possible positive effect of PGHD interventions on health outcomes for four chronic conditions. Lack of reporting of health outcomes and insufficient statistical power to assess these outcomes were the main reasons for “unclear” ratings. The majority of studies on PGHD technologies still focus on non-health-related outcomes. Future RCTs should focus on measurement of health outcomes. Furthermore, future RCTs should be designed to isolate the effect of the PGHD intervention from other components in a multicomponent intervention.
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Sadachar, Amrut, and Ann Marie Fiore. Influence of Perceived Experiential and Functional Value on Indian Consumers' Mall Satisfaction and Mall Patronage Intention. Ames: Iowa State University, Digital Repository, November 2016. http://dx.doi.org/10.31274/itaa_proceedings-180814-1493.

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Sung, Jihyun, and Ruoh-Nan Yan. The Effect of Generation Y Male Consumers' Body Satisfaction on Purchase Intentions toward Trendy Clothing Using the Theory of Reasoned Action. Ames: Iowa State University, Digital Repository, November 2016. http://dx.doi.org/10.31274/itaa_proceedings-180814-1465.

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