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Published: 4 May 2024

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1

Remick, Sue. Bay Area Consumers' Guide to Bay Area restaurants. Washington, DC: Center for the Study of Services, 1993.

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2

Zhonghua min guo dui wai mao yi fa zhan xie hui. and Find/SVP (Firm), eds. Consumer products distribution in mainland China--southeast coastal area. New York: Find/SVP Pub., 1996.

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3

Buliung, Ron. Places to grow and places to shop: Power retail, consumer travel behaviour, and urban growth management in the Greater Toronto Area. Toronto: Neptis foundation, 2009.

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4

Buliung, Ron. Places to grow and places to shop: Power retail, consumer travel behaviour, and urban growth management in the Greater Toronto Area. Toronto: Neptis foundation, 2009.

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5

Buliung, Ron. Places to grow and places to shop: Power retail, consumer travel behaviour, and urban growth management in the Greater Toronto Area. Toronto: Neptis foundation, 2009.

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6

Naumov, Vladimir. Consumer behavior. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1014653.

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The book describes the basic issues concerning consumer behavior on the basis of the simulation of the decision-making process on buying behavior of customers in the sales area of the store and shopping Internet sites. The classification of models of consumer behavior, based on research in the area of economic, social and psychological theories and empirical evidence regarding decision-making by consumers when purchasing the goods, including online stores. Methods of qualitative and quantitative research of consumer behavior, fundamentals of statistical processing of empirical data. Attention is paid to the processes of consumers ' perception of brands (brands) and advertising messages, the basic rules for the display of goods (merchandising) and its impact on consumer decision, recommendations on the use of psychology of consumer behavior in personal sales. Presents an integrated model of consumer behavior in the Internet environment, the process of perception of the visitor of the company, the factors influencing consumer choice of goods online. Is intended for preparation of bachelors in directions of preparation 38.03.02 "Management", 38.03.06 "trading business" and can be used for training of bachelors in direction of training 43.03.01 "Service", and will also be useful for professionals working in the field of marketing, distribution and sales.
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7

Unit for Retail Planning Information., ed. Consumer retail expenditure estimates for small areas. Reading: Unit for Retail Planning Information, 1985.

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8

Trombly, Jeffrey. Consumer acceptance study: SWIFT, Seattle Wide-area Information For Travelers. McLean, Va: Science Applications International Corporation, 1998.

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9

Council, National Consumer, ed. What's wrong with walking?: A consumer review of the pedestrian environment. London: HMSO, 1987.

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10

Fischer, Wolfgang Chr, and Rob Lawson. Consumer affairs in remote areas (Queensland/Australia, Rural New Zealand). Dunedin, New Zealand: Dept. of Marketing, University of Otag, 1999.

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11

Latu, Tavite M. Review of satisfaction research and measurement approaches. Wellington, N.Z: Dept. of Conservation, 2000.

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12

Canada, Statistics. Family expenditure in Canada: 17 Metropolitan areas 1990 = : Depenses des familles au Canada : 17 regions metropolitaines 1990. Ottawa: Minister of Industry, Science and Technology, 1992.

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13

Unit for Retail Planning Information., ed. Consumer retail expenditure estimates for small areas: Explanatory volume. Reading: Unit for Retail Planning Information, 1990.

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14

Partanen, Jarmo. Helsinki kympistä nuorgamiin: Suomalaiset kuluttajat postinumeroalueittain = Finnish consumers by zip-code area. Helsinki: Tilastokeskus, 1999.

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15

Socolich, Sally. Bargain hunting in the Bay Area. San Francisco, Calif: Chronicle Books, 2000.

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16

Crim, Sarah. Washington frugal mania: A money saving guide to the National Capital area. Bowie, Md: Capital Frugalist Press, 1996.

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17

Cleveland (England). Trading Standards Department. Milestones: The development of the consumer protection services in the Cleveland area, 1974-1996. Middlesbrough: Cleveland County Trading Standards Department, 1996.

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18

Shuvalova, Irina. Consumer protection. ru: INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1477410.

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The textbook has been prepared taking into account the current state of legislation and the practice of its application. The main concepts and categories in the field of consumer protection are considered, specific examples are given, practical recommendations are given. It contains samples of documents: claims, statements, complaints, petitions, statements of claim, etc. on various issues in the field of consumer protection. It is intended for students, practitioners, as well as anyone interested in consumer protection issues.
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19

Unit, NACRO Safe Neighbourhoods, ed. Working together: A study of service delivery and consumer satisfaction in the Westbury area, Letchworth. London: Safe Neighbourhoods Unit, 1988.

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20

Pleasures and perils: Girls' sexuality in a Caribbean consumer culture. New Brunswick, NJ: Rutgers University Press, 2009.

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21

Lerman, Donald L. An analysis of the recent surge in consumer debt in rural areas. [Washington, DC] (1301 New York Ave., NW, Washington 20005-4788): U.S. Dept. of Agriculture, Economic Research Service, Agriculture and Rural Economy Division, 1990.

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22

Socolich, Sally. Sally Socolich's bargain hunting in the Bay Area: A pocket guide. Oakland, Calif: Wingbow Press, 1995.

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23

Massimo, Ilardi, Castellani Alessandra, and Istituto romano per la storia d'Italia dal fascismo alla Resistenza., eds. La Città senza luoghi: Individuo, conflitto, consumo nella metropoli. Genova: Costa & Nolan, 1990.

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24

Ravallion, Martin. Cost-of-living differences between urban and rural areas in Indonesia. Washington, DC (1818 H St. NW, Washington 20433): Agriculture and Rural Development Dept., World Bank, 1989.

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25

Reddick, Andrew. LMCS in Canada: Opportunities and implications for consumers. Ottawa, Ont: Public Interest Advocacy Centre, 1997.

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26

Espinosa, Lair. Una experiencia de participación comunitaria en las áreas precarias de la Ciudad de Guatemala. Guatemala: Programa Integrado de Salud, 1994.

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27

Hoffman, Tricia R. Save L.A.: An environmental resource directory : the thinking and caring person's directory of environmental products, services, and resources for the Los Angeles area. San Francisco: Chronicle Books, 1990.

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28

Anantha, K. H. Downward dividends of groundwater irrigation in hard rock areas of Southern Peninsular India. Bangalore: Institute for Social and Economic Change, 2009.

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29

Cristadoro, R. The seasonal adjustment of the harmonised index of consumer prices for the Euro area: A comparison of direct and indirect methods. Roma: Banca d'Italia, 2000.

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30

King, Robert Philip. Supermarket characteristics and operating costs in low-income areas. [Washington, DC]: USDA Economic Research Service, 2004.

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31

Laboratorio tematico "Orditure del terzo spazio, riuso delle aree produttive agricole" (2013 Pescara, Italy). Orditure del terzo spazio: Dal consumo di suolo al riciclo delle aree produttive agricole. Roma: Aracne, 2014.

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32

Ma'roef, J. F. Profil, demand & supply perumahan, apartemen & kondominium, perkantoran, pusat perdagangan & perbelanjaan, kawasan industri =: Profile, demand, and supply housing, apartment & condominium, office market, trade center & shopping center, industry area. [Jakarta]: Persatuan Perusahaan Realestat Indonesia, 2006.

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33

Moore, Gordon, John A. Quelch, and Emily Boudreau. Choice Matters. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190886134.001.0001.

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Choice Matters: How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care) is a timely and thoughtful exploration of the controversial role of consumers in the U.S. healthcare system. In most markets today, consumers have more options and autonomy than ever before. Empowered consumers easily shop around for products and services that better meet their needs, and they widely share their reviews on social media to inform and influence other consumers. Businesses have responded with better experiences and prices to compete for consumers’ business. Though healthcare has lagged behind other industries in this respect, there is a rising tide of interest in consumer choice and empowerment in healthcare markets. However, most healthcare provider organizations, individual doctors, and health insurers are unprepared to consider patients as consumers. The authors draw upon the fields of medicine, marketing, management, psychology, and public policy as they take a substantive, in-depth look at consumer choice and point out its appropriate use, as well as its limitations. This book addresses perplexing issues, such as how healthcare differs from other consumer-driven markets, how consumers make healthcare decisions, and how increased consumer choice in healthcare can not only aid and empower American consumers but also improve the overall healthcare system.
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34

Quelch, John A., and Margaret L. Rodriguez. 23andMe. Oxford University Press, 2016. http://dx.doi.org/10.1093/med/9780190235123.003.0014.

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As more emphasis is placed on consumer engagement and empowerment in the health care arena there are some who wish to control or nudge consumer behavior in the “right” direction, especially if they perceive consumers to be insufficiently educated to handle the new information available to them.
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35

Quelch, John A., and Margaret L. Rodriguez. 23andMe. Oxford University Press, 2016. http://dx.doi.org/10.1093/med/9780190235123.003.0015.

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As more emphasis is placed on consumer engagement and empowerment in the health care arena there are some who wish to control or nudge consumer behavior in the “right” direction, especially if they perceive consumers to be insufficiently educated to handle the new information available to them.
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36

Quelch, John A., Margaret L. Rodriguez, Carin-Isabel Knoop, and Christine Snively. Demarketing Soda in New York City. Oxford University Press, 2016. http://dx.doi.org/10.1093/med/9780190235123.003.0016.

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As more emphasis is placed on consumer engagement and empowerment in the health care arena there are some who wish to control or nudge consumer behavior in the “right” direction, especially if they perceive consumers to be insufficiently educated to handle the new information available to them.
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37

Zhou, Ling. Access to Justice for the Chinese Consumer. Hart Publishing, 2020. http://dx.doi.org/10.5040/9781509931088.

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This book offers a socio-legal exploration of localised consumer complaint processing and dispute resolution in the People’s Republic of China – now the second largest consumer market in the world – and the experiences of both ordinary and ‘professional’ consumers. Drawing on detailed analysis of an impressive body of empirical data, this book highlights local Chinese understandings and practice styles of ‘mediation’, and identifies in popular consciousness a continuing sense of reliance on the government for securing consumer rights in China. These are not only important features of consumer dispute processing in themselves, but also help to explain why no ombudsman system has emerged. This innovative book looks at the nature of China’s distinctive dispute resolution and complaints system, issues within that system, and the experiences of consumers within it. The book illustrates the access to justice processes locally available to aggrieved consumers and provides a unique contribution to comparative consumer law studies in Asia and elsewhere. Volume 11 in the series Civil Justice Systems
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38

Office worker retail spending patterns: A downtown and suburban area study. New York: International Council of Shopping Centers, 2004.

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39

Curtis, Debra. Pleasures and Perils: Girls' Sexuality in a Caribbean Consumer Culture. Rutgers University Press, 2009.

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40

Hilton, Matthew. Consumer Movements. Edited by Frank Trentmann. Oxford University Press, 2012. http://dx.doi.org/10.1093/oxfordhb/9780199561216.013.0026.

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The phenomena of consumer organizing, consumer protesting, consumer activism, and consumer movements are not confined to recent decades. While many consumers have undoubtedly displayed a voracious appetite for getting ever more stuff, others have demonstrated an engaged form of citizenship eager to inject morality and politics into the marketplace. Yet for all that the study of consumption has expanded exponentially over the last three decades, it is only relatively recently that our knowledge of these movements has come anywhere close to catching up with what is known about, say, consumer psychology, consumer marketing, consumer economics, or the cultural practices of shoppers. This article examines why scholars of consumption have turned to an analysis of consumer activism, offers a broad chronology of consumer movements to show the different types of consumer politics that have emerged over the last 200 years, and looks at some of the areas to which future scholars of consumption and social movements might turn their attention.
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41

Curtis, Debra. Pleasures and Perils: Girls' Sexuality in a Caribbean Consumer Culture. Rutgers University Press, 2009.

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42

Moore, Gordon, John A. Quelch, and Emily Boudreau. Is Healthcare Special? Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190886134.003.0002.

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Chapter 2 asks the critical question of whether healthcare is different from other consumer-driven markets. In the past, many pushed back on the notion that healthcare could be a consumer-driven industry, arguing that it is fundamentally different from other markets. This chapter acknowledges and reviews these critiques, highlighting four areas that might present challenges to increasing consumer choice in healthcare: the special relationship between doctor and patient, ethics and morality, individual choice versus collective benefit, and the health consequences of consumer choice. In doing so, this chapter also presents a schematic for thinking about the different types of healthcare choices, arguing that not all choices are equal and consumers may be more prepared to make decisions in some areas as opposed to others. In presenting the counterargument to consumer choice, this chapter asks the reader to consider the drawbacks and potential limitations of consumer choice in healthcare.
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43

Melewar, T. C., and S. F. Syed Alwi. Corporate Branding: Areas, Arenas and Approaches. Taylor & Francis Group, 2015.

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44

Moore, Gordon, John A. Quelch, and Emily Boudreau. Creating a Consumer Marketplace. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190886134.003.0003.

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Chapter 3 presents six enabling conditions necessary to enhance consumer choice. These conditions are consumer-centric-oriented stakeholders, meaningful differentiation among available options, relevant metrics for success, information transparency among stakeholders, consumer protections, and balanced incentives between patients and providers. These six conditions are the soil in which consumer choice can grow. If one or more is absent, choice and market-forces are retarded. After reviewing each of these conditions in depth, this chapter argues that if these conditions are met, consumers will be more educated, see better products and services come to market, and be protected from bad actors and potentially poor decisions.
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45

Credit discrimination: Alleged credit discrimination in Fort Ord area : briefing report to congressional requesters. Washington, D.C: The Office, 1990.

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46

Moore, Gordon, John A. Quelch, and Emily Boudreau. Making a Consumer Choice “System” Work. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190886134.003.0007.

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This final chapter presents choice from a “systems” perspective by describing a process model for consumer choice. In this model, we argue that a consumer-oriented organizational mindset, coupled with incentives that reward healthcare producers for enhanced consumer choice, are the combination of environmental conditions most likely to lead to change. We highlight the roles that healthcare providers, insurers, and government—as well as consumers—can play to make consumer choice work. Finally, we reprise why consumer choice is important. We take the position that increased consumer choice by itself will not fix the American healthcare system but is one of several changes that could make it better. We conclude that more consumer-oriented experimentation is needed and propose a way forward using a funding mechanism that has worked well in creating breakthrough solutions for the U.S. military.
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47

Baule, Bernward, Dirk Hohnsträter, Stefan Krankenhagen, and Jörn Lamla, eds. Transformationen des Konsums. Nomos Verlagsgesellschaft mbH & Co. KG, 2019. http://dx.doi.org/10.5771/9783748903918.

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Where is our consumer society headed? How have the attitudes and behaviour of consumers changed? Are we witnessing a shift from mass industrial consumption towards individual digital consumption? This book documents the third annual conference of the Netzwerk Verbraucherforschung (Consumer Research Network). Profound changes in the history of consumption, such as those that occurred during the industrial revolution and those that are occurring as a result of digitalisation, can only be understood through interdisciplinary research efforts. Therefore, in addition to the traditional subjects in the field of consumer science, such as economics, law, politics and social science, this book includes the perspectives of historiography and cultural studies. It not only aims to promote the exchange of the current findings of consumer science research in academia and politics, but also to heighten knowledge transfer.
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48

Hohnsträter, Dirk, Stefan Krankenhagen, and Jörn Lamla, eds. Verbrauchermacht in Bewegung. Nomos Verlagsgesellschaft mbH & Co. KG, 2022. http://dx.doi.org/10.5771/9783748934295.

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Consumers can influence markets through their consumption behaviour—whether by consciously choosing or rejecting certain products and consumption patterns, or by loudly protesting, for example in demonstrations against climate change. But how far does the power of consumers extend? How capable of conflict are they in the face of often heterogeneous interests, differing objectives and, at best, weakly developed group identities? What forms of interest articulation are available and how are they used? What role do consumer policy, companies and the digital revolution play in this regard? This volume documents the fifth annual conference of the Consumer Research Network. With contributions by Dr. Holger Backhaus-Maul, Prof. Dr. Kai Uwe Hellmann, Prof. Dr. Christian Kastrop, Dr. Annekathrin Kohout, Prof. Dr. Jörn Lamla, Dr. Alexander Sedlmaier, Prof. Dr. Holger Straßheim, Prof. Dr. Christoph Strünck, Maria Ullrich, M.A. and Dr. Katharina Witterhold.
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49

Consumer retail expenditure estimates for small areas: Explanatory volume. Reading: Unit for Retail Planning Information, 1985.

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50

Buffington, Jack. The Recycling Myth. ABC-CLIO, LLC, 2015. http://dx.doi.org/10.5040/9798216006145.

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This book states the harsh truth: that despite best intentions, our current environmental practices are doing more harm than good, and that the solution lies in creating supply chains of the future that design, produce, consume, and reuse materials in a manner that is balanced economically and environmentally. One billion beverage containers are used on a daily basis in the United States, with at least 600 million of them ending up in landfills. Even the 400 million that are recycled—at a great cost—are not accomplishing the task of helping the environment. This economic and environmental catastrophe cannot be solved by recycling programs. From his experience as a leader in the American consumer beverage industry and a researcher in Sweden, author Jack Buffington has developed a transformational solution that seeks to not just mitigate the environmental damage but jumpstart the economy while actually achieving zero waste. The Recycling Myth tells the story of how our current environmental practices are unintentionally doing more harm than good and how we need to create a radically different supply chain of the future that must, as best as possible, copy the natural system of growth, decay, and regrowth, and discontinue a disastrous pattern of material design and use. Backed by irrefutable evidence, the book destroys our comfortable notions of the recycling status quo; explains why recycling will never work in the United States, despite decades of attempts; and introduces a new system that will actually work—without asking consumers to consume less.
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