Relevant bibliographies by topics / Complaints

Academic literature on the topic 'Complaints'

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Published: 4 June 2021
Last updated: 20 February 2023

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Journal articles on the topic "Complaints"

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Mingqiang, Zhou. "Abstracts of the Chinese papers in English." Chinese as a Second Language Research 4, no. 1 (May 1, 2015): 137–40. http://dx.doi.org/10.1515/caslar-2015-0008.

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Pragmatic function and cognitive characteristics of discourse markers of complaintsDiscourse markers of complaints, mainly including ‘zhēnshì/yě zhēnshì’ (‘really / is really’), ‘zhēnshìde /yě zhēnshìde’ (‘really / is really’), ‘hébì ne’ (‘why bother’), ‘hékǔ ne’ (‘why bother’), ‘zhìyù mā’ (‘need you …’), ‘nǐ kàn nǐ’ (‘look at you’), ‘bù shì wǒ shuō nǐ’ (‘I want to remind you’), ‘bù shì wǒ V nǐ’ (‘I want to VERB you’), ‘kàn / qiáo nǐ shuōde’ (‘well, listen to you’), ‘nǐ zhè ge / zhè zhǒng rén a’ (‘oh, the likes of you’), ‘zài zěnme shuō’ (‘anyway’), etc., express complaint feelings.The pragmatic frame of discourse markers of complaints includes WHOM, WHY and WHAT, among which WHOM and WHAT are two vital factors. People usually complain in three cases: first is to complain behind the back of an interlocutor, which is graver than the second, to complain face to face; third is to complain about oneself, which is usually in a light way or just to boast with sly humor. The cause of complaints is sometimes identical to the content to be complained about, including complaining interlocutors’ behavior and its consequences, interlocutors’ thought and speech, among which the complaints about interlocutors’ behaviors and its consequences are more common than the complaints about interlocutors’ thought and speech. Different discourse markers of complaints might intensify, weaken or even alleviate the complaining feelings. Depending on different complaining interlocutors and the content to be complained about, the speakers choose corresponding discourse markers of complaints to make the complaining content fit their feelings. The sentiments of complaints can be classified into following categories: the first is a self-compliment, a false complaint concealing actual praise; the second is caring displeasure, a tender complaint with sympathy, friendliness and affection to remind the addresser of inappropriateness; the third is blaming in different degrees, a complaint of criticism with an excuse in a stern tone, or that of disapproval with no excuse in the same tone, or that of mocking in a teasing tone, as well as that of self-reproach, of persuasion, of rejection, of marked ellipsis with no gist and ground of the blame, etc. The sentiments of complaint may be expressed with the marked speech with criticism and blame at the fore, while the marked speech is indispensible from the changeable context of complaints due to a wide variety of complainees.The objects to be complained about can be the interlocutors, the speaker him/herself and the facts. When the object to be complained about is the interlocutor, the speaker may complain to them face to face, or behind their back; when an object to be complained about is facts, the complaints will be with a lighter tone, and only with comments and descriptions on the facts; when the object to be complained about is the speaker him/herself, the complaints will be with lightest tone. The discourse markers of complaints are usually used in the negative contexts, mainly by 4 means: first is to use negative sentences, second is to use contrast expressions, third is to use rhetorical questions, fourth is to use some other special expression, such as Chinese idioms ‘duì niú tán qín’ (‘play the lute to a cow’), ‘diū rén xiàn yǎn’ (‘disgraced’) etc., or commentary adverbs, such as ‘chàdiǎner’ (‘almost’), ‘jiǎnzhí’ (‘simply’), ‘lǎoshì’ (‘always’), ‘hébì’ (similar to ‘why must...’)，or sentence constructions with negative connotation, such as ‘lián…dōu’，‘gēnběn bù…’，‘yě tài…’ etc. When discourse markers are used in the negative contexts, the scale of complaining tone is like this (from heavy to light): rhetorical question sentence ＞ negative sentence ＞ contrast sentence ＞ other sentence.To choose the right discourse markers of complaints, the speakers must correctly understand the functions of the corresponding discourse markers. Meanwhile, listeners can catch the speakers’ real implication by seizing the characteristics of the discourse markers of complaints.The discourse markers of complaints can be researched in terms of the following aspects: the impacts of contexts, the common and distinct functions of the complaint markers, and the convergence of cognition on the pragmatic function.
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Pitarka-Carcani, Iris, George Szmukler, and Claire Henderson. "Complaints about care in a mental health trust." Psychiatric Bulletin 24, no. 10 (October 2000): 372–76. http://dx.doi.org/10.1192/pb.24.10.372.

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Aims and MethodA retrospective review of a random sample of written complaints made by, or on behalf of, users of psychiatric services to determine: (a) the number and nature of written complaints against clinical aspects of services in a mental health trust over a 1-year period; and (b) what information complaints provide about deficiencies in the quality of care.ResultsOut of 325 recorded complaints in 1997, 192 concerned clinical aspects of services; 89% of complainants complained once. There was a roughly equal split between complaints about technical v. interpersonal aspects of care. Complaints were far higher from in-patient than from out-patient settings. Evidence that the complaints related to psychotic symptoms was rare. All complaints were resolved locally, but 28 responses by the team were judged unsatisfactory. In 39 cases further action was taken as a result of the complaint, but no disciplinary action was taken against medical staff.Clinical ImplicationsPoor communication is likely to be at the root of many complaints. Room for improvement was found with respect to responses to complaints.
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Allsop, Judith, and Kathryn Jones. "Withering the Citizen, Managing the Consumer: Complaints in Healthcare Settings." Social Policy and Society 7, no. 2 (April 2008): 233–43. http://dx.doi.org/10.1017/s1474746407004186.

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This paper considers concepts of citizenship and consumerism in light of complaints about healthcare, which have risen since the early1990s, due to a greater willingness by the healthcare user to complain, and also the reforms in complaint systems. The narrow legal model for dealing with complaints has been replaced by a managerial model based on corporate sector practice that views complaint handling as a way of retaining customers and organisational learning. The managerial model has proved difficult to embed into the English NHS and has been superposed with a centralised regulatory system that aims to manage performance while also being responsible for reviewing, complaints and being responsive to complainants. It is argued that this may have positive consequences in terms of improving healthcare quality but more negatively, the promotion of consumerism within complaints processes has led to a loss of the right to due process and public accountability.
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Karafoti, Eleni. "Attending to a possible complaint." Journal of Language Aggression and Conflict 7, no. 2 (September 24, 2019): 269–92. http://dx.doi.org/10.1075/jlac.00030.kar.

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Abstract Taking into account that people are reluctant to engage in a conflictual interaction but also that the recognition and interpretation of a complaint is very much contingent on the discourse in which it appears, the present paper adopts a conversation analytic perspective and studies complaints in ordinary conversation. In terms of politeness research, complaints are characterized as ‘face threatening acts’, with the analysis focusing either on the mitigation strategies the complainer may employ or on the description of the acts that are at the complainee’s disposal. From a wider perspective, the most prominent feature of complaints is that they transform an individual’s trouble into an acknowledgeable interpersonal problem. The present research focuses on complaints addressed to participants in the on-going interaction (direct complaints), explicating instances where members themselves reveal their understanding of the complaint. Special attention is given to the mitigation and accounting practices a complainee employs, i.e. noticings, anticipatory apologies and (preemptive) accounts, which all aim to withhold the disaffiliative complaint. Through these practices, not only does the candidate complaint-recipient mitigate the impact of his/her accountability but also third party participants attempt to avoid the delivery of the complaint. The data of the study consist of 20 audio-recorded conversations between friends and relatives and are drawn from the Corpus of Spoken Greek of the Institute of Modern Greek Studies.
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Oktari, Nendy, and Jalalin. "The Incidence of Knee Pain Complaints in Pedicab Riders in the Kemuning District, Palembang." Sriwijaya Journal of Medicine 3, no. 3 (October 31, 2020): 119–28. http://dx.doi.org/10.32539/sjm.v3i3.227.

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Background: Knee pain is a major source of disability, and the most frequently complained of disease in people aged 50years and over, this complaint is often associated with osteoarthritis. Complaints of knee pain in OA patients are stronglyassociated with decreased stability of the knee joint. As the main stabilizer in the knee joint, extensor muscle strengthplays a major role in the pain complaints that occur, so that one of the recommended physiotherapy measures for kneeosteoarthritis patients in reducing pain complaints is to exercise the knee extensor muscle strengthening in the form ofpedaling a bicycle. The pedaling movement is a work activity carried out by pedicab drivers. Therefore, this study wasconducted to determine the incidence of knee pain complaints in pedicab riders in the District of Kemuning, Palembang.Method: This type of research is descriptive with cross sectional study design. The study population was pedicab driverswho operated in the Kemuning District of Palembang. Primary data were collected by conducting interviews todetermine whether there were complaints of pain in the knee and assessed by the KOOS Score and Numeric Rating Scale(NRS), as well as measurements of body weight and height. Results: The results showed that 8 pedicab drivers (17.8%)complained of knee pain and 37 pedicab drivers (82.2%) did not complain of pain in their knees. Conclusion: Theincidence of knee pain complaints among pedicab drivers in the Kemuning sub-district of Palembang is lower than that ofpedicab drivers who do not complain of pain in their knees.
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Bingham, June. "A Complaint against Complaints." Annals of Internal Medicine 138, no. 1 (January 7, 2003): 73. http://dx.doi.org/10.7326/0003-4819-138-1-200301070-00017.

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Kusumanugraha, Yaffi Arrizki. "The Evaluation of Foreman Competency Suitability on Consumer Complaints." Jurnal Teknik Sipil dan Perencanaan 20, no. 2 (November 29, 2018): 117–22. http://dx.doi.org/10.15294/jtsp.v20i2.16172.

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Abstract. The construction industry is one of the most developed industries around the world. Similar to the housing construction industry, consumers who buy a house on the developers sometimes have a complaint about the units they buy. Because of the consumer complaints, the developers expend more money to use the services of foreman complaints. Quality of foreman complains determines the result of consumer complaint work. Elements of competence that affect the performance of the foreman complain were analyzed using SPSS and descriptive percentage. Descriptive method of percentage of frequency calculated in percent. The elements analyzed are the skills competence, the work experience competence, the discipline competence and the wage competency. The results of the research showed that the elements that affected the foreman complaints are the skills competence 88.56%, the work experience competence 85.56%, the skills competence 88.56% the discipline competence 89.07% and the wage competency 89.73%. The strategies that must be implemented to improve the performance of the foreman complain are to supervise the continues improvement of the team owner, and also repeat orders according to the portion (the foreman capacity), selecting the workman or labor that will be used by the foreman to do a job and also make a skill assessment from the foreman and his team, conducting training programs for the foreman and the craftsman can also be a strategy to improve the performance of the foreman complain.
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Irene Waine, Andreasta Meliala, and Valentina Dwi Yuli Siswianti. "PENANGANAN KOMPLAIN DI RUMAH SAKIT." Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management) 23, no. 04 (March 18, 2022): 127–32. http://dx.doi.org/10.22146/jmpk.v23i04.4253.

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Background: Complaint management is a strategy used by agencies in dealing with consumer complaints. Seeing consumer complaintsis an opportunity for agencies to retain consumers. Through an effective complaint handling process, information from customerswill be obtained as input in improving and developing agency service activities. Complaints are a form of dissatisfaction with informationor services received. Thus, complaints can solve customer dissatisfaction problems in hospital services to improve hospital quality.Objective: This study aims to evaluate the effectiveness of handling complaints at the Panti Rapih Hospital.Methods: This research is qualitative. Subjects in the study were ten officers who often handled complaints. The study was conductedin May-June 2019 at Panti Rapih Hospital.Results: The availability of supporting facilities is adequate, including complaint channels via SMS, email, via telephone, suggestionbox, complaint sheet. All staff have received training in effective communication. The flow and procedures for handling complaintshave been maximized. However, their many complaints are still repeated. The process of monitoring and evaluating complaint handlingreporting documentation has been running optimally. The response time for handling complaints is perfect because all casesare handled on average 1x24 hours, the response time reaches 95%.Conclusion: The handling of complaints at the Panti Rapih Hospital has been maximized but ineffective. The handling is not yet effectivebecause the information system process does not support the complaint handling process, for example, the delivery of information topatients who have not been able to in real-time. The mechanism for handling complaints is carried out by submitting complaints verballyand in writing to the maximum extent.
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Ahmad, Normah Binti, G. Sharina Shaharuddin G, Nor Rasimah Abdul Rashid, Sri Qamariah Mohd Samsir, and Sarinah Sharif. "Analysis of Complaints in the Comments Section on Air Selangor's Facebook Page." International Journal of Modern Languages and Applied Linguistics 6, no. 1 (March 30, 2022): 48–62. http://dx.doi.org/10.24191/ijmal.v6i1.15481.

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The speech act of complaints has often caught the attention of researchers in many perspectives. Most previous studies on complaints relied on discourse completion task (DCT) data, and some used ethnographically obtained data. Nowadays, with the widespread use of the Internet, many human affairs have also shifted to online, including complaints. However, there is still not much research done on complaint speech act in an online setting. Therefore, this study has utilized the data of complaints in the comments section on the Facebook page of Syarikat Air Selangor. A total of 74 complaints were obtained from 200 comments in the comments section on Air Selangor's Facebook page. Water consumers make complaints as a response to a notification of water supply disruptions in the Klang Valley. The data were analyzed using the framework introduced by Depraetere et al. (2020) and Decock & Depraetere (2018). The results showed that complainers preferred using only one and two components, namely the strategy of complaints and dissatisfaction or a combination of both. The results proved that the complainers employ more implicit complaint strategies and less explicit strategies. Although this study was conducted in an online setting, it was found that the complaints made were not too aggressive and did not use many harsh words. Most complaints only stop as far as component B, which is dissatisfaction and do not escalate further.
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Humphreys, John S., Terri A. Meehan-Andrews, Judith A. Jones, Lynn D. Griffin, Bethia A. Wilson, and Karly B. Smith. "How do rural consumers contribute to quality assurance of health services?" Australian Health Review 29, no. 4 (2005): 447. http://dx.doi.org/10.1071/ah050447.

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Objective: To investigate the reasons for complaint or non-complaint by rural consumers of health services. Design: Qualitative study using focus group discussion of hypothetical scenarios. Setting: Selected rural communities in the Loddon- Mallee region of north-western Victoria. Participants: Sixty volunteer participants in eight focus groups recruited through advertising. Main outcome measure: Issues and themes concerning circumstances leading to, and factors inhibiting, complaints about a health service and awareness of complaints mechanisms. Results: Compared with residents of larger towns, those of small communities were more likely to report they would complain to the local provider, whereas those in larger towns were more likely to mention Hospital Boards or the Commissioner. Deterrents to making complaints included the lack of services, scepticism about the role of complaints in bringing about change and an attitude that it was more appropriate to try to fix the problem than complain about it. Lack of awareness of appropriate complaint mechanisms which feed into quality assurance processes was also identified.
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Dissertations / Theses on the topic "Complaints"

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Yuen, Chi-chung Laurence, and 袁志聰. "Complaints against Hong Kong police: who are the complainees and why complained?" Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31979208.

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Yuen, Chi-chung Laurence. "Complaints against Hong Kong police : who are the complainees and why complained? /." Hong Kong : University of Hong Kong, 2000. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22032307.

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Vanhook, Patricia M., Lynne M. Dunphy, B. Porter, M. Zycowizc, T. South, L. Martian-Plank, and C. Luskin. "Common Musculoskeletal Complaints." Digital Commons @ East Tennessee State University, 2019. https://dc.etsu.edu/etsu-works/7408.

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Book Summary: Serves the needs of advanced practice nurses because it’s written by nurse practitioners for nurse practitioners, in collaboration with a physician. Organizes content around the Circle of Caring framework for nursing-based knowledge and holistic care. Explores complementary and alternative treatments for each disorder. Covers the broadest range of human disease and disorders using a systems-based approach, presenting both common complaints and common problems to help students narrow down the possible differentials to the most likely diagnosis. Considers interactions of pharmaceuticals with alternative medications and nutraceuticals. Features coverage of pathophysiology and diagnostic reasoning as well as up-to-date guidance on laboratory and diagnostic tests. Emphasizes evidence-based practice with information on evidence levels and more references to primary studies. Integrates discussions of health policy and primary care throughout the text.
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Lam, Ka-pik. "Police complaints system and the proposed legislation : Independent Police Complaints Council Bill /." View the Table of Contents & Abstract, 2007. http://sunzi.lib.hku.hk/hkuto/record/B38838503.

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Lam, Ka-pik, and 林家碧. "Police complaints system and the proposed legislation: Independent Police Complaints Council Bill." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2007. http://hub.hku.hk/bib/B39312422.

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Hall, Courtney D. "Assessment of Subjective Complaints." Digital Commons @ East Tennessee State University, 2018. https://dc.etsu.edu/etsu-works/5379.

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Karapetyan, Margarit. "Social Media and Complaints Handling." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-28612.

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AbstractTitleComplaints Handling and Social MediaPurposeThe purpose of the project is to describe how companies conduct complaints handling in socialmedia and how they listen, talk and energize with the help of social media in terms of complaintshandling.Research QuestionsHow do companies perform complaints handling in social media? How do companies listen, talkand energize in social media in terms of complaints handling?Theory and ConceptsComplaints handling; encouraging customers to voice a complaint; the role of front-lineemployees in complaints handling; the role of compensation in complaints handling; socialmedia and relationship marketing; listening in social media; talking in social media; energizingon social mediaMethodologyThe study is descriptive with deductive approach. The research is qualitative and the researchstrategy is one-to-one interviews. Interviews were conducted with social media representatives ofBeeline, SAS supermarkets’ chain and Figaro restaurant group in Armenia.ConclusionsFrom the research it was concluded that SAS supermarkets’ chain and Figaro restaurant group interms of complaints handling mainly embrace the relationship potentials social media provides.That is they listen to complaints on social media; they always response to complaints either bytaking proactive measures or describing the situation; however, they do not energize customerswith stories about successful complaints handling experiences. While, in terms of complaintshandling, Beeline does not use the tools of listening, talking and energizing properly. It was alsoconcluded that both SAS supermarkets’ chain and Figaro restaurant group conduct complaintshandling in social media environment mainly in accordance to theories about how successfulcomplaints handling can be done, while Beeline does not.
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Seneviratne, Mary. "Complaints procedures in local government." Thesis, University of Sheffield, 1990. http://etheses.whiterose.ac.uk/1883/.

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This study examines the ways in which local authorities in England handle complaints from consumers of their services, and, in particular, looks at the extent of and use of internal complaints procedures. It is argued that complaints procedures are important because they are a part of a citizen's democratic entitlement, and that, as they are concerned with the resolution of the individual trouble case, they are a fit study for lawyers. Justifications are given for locating the study within local government, and the impact of organisational theory in this area is explored. Other methods of dealing with consumer complaints are examined, and it is concluded that, although councillors, the courts and the Local Ombudsman all have a role to play in this area, there is still a need for authorities to have internal complaints procedures. The major part of the study explores in detail the extent of authority-wide internal complaints procedures in local government in England. It justifies the use of these procedures, and compares the experiences of various departments within local government in relation to the use of departmental complaints procedures. In addition, there is more detailed study of social services departments and planning departments, not only in relation to complaints procedures, but also in relation to other practices which may reduce complaints. Authorities, in general, did not have well developed complaints procedures, and there was little evidence of their use as part of the managerial process. There were, however, some authorities with good practices, and there is evidence of change within local government, which is now recognising the necessity of taking complaints seriously.
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Crawley, Sarah. "Somatic Complaints in Anxious Youth." Diss., Temple University Libraries, 2011. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/155885.

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Psychology
Ph.D.
Objective: This study examined (a) the distribution of physical symptoms in youth with specific primary anxiety disorders (i.e. separation anxiety disorder [SAD], generalized anxiety disorder [GAD], and social phobia [SP]) and (b) their response to treatment with cognitive-behavioral therapy (CBT; 14 sessions of CBT over the course of 12 weeks), medication, combination therapy (CBT + medication), or pill placebo in a sample. Method: Anxiety disordered youth (N = 488, age 7-17) who met criteria for a primary diagnosis of GAD, SAD, and/or SP as part of the Child/Adolescent Anxiety Multimodal Study (CAMS; Walkup et al. 2008) were included in this study. The sample was diverse and included children with comorbid secondary diagnoses. Results: The most common somatic complaints were headache, stomach pain or aches, feeling drowsy or too sleepy, head cold or sniffles, and sleeplessness. The distribution of these complaints did not differ across diagnostic groups. The number and severity of physical symptoms decreased over the course of treatment. Treatment condition, including placebo, was unrelated to the number and severity of physical symptoms posttreatment. Conclusions: Treatment of anxiety leads to a decrease in the number and severity of physical symptoms experienced in anxiety-disordered youth, irrespective of treatment type.
Temple University--Theses
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Sauvage, Deborah. "Experiences of Complaints about Counselling, Psychotherapy and Casework: Voicing the Need for Accountability and Care." Thesis, Griffith University, 2013. http://hdl.handle.net/10072/365641.

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The original contribution to knowledge that this thesis provides is Australian qualitative data about experiences of complaints regarding the practices of practitioners providing counselling, psychotherapy and casework. At present, only psychologists and psychiatrists providing such ‘talking cures’ are required in Australia to be registered and accountable by law, whereas a range of other occupations such as counsellors, psychotherapists, and social workers may choose whether or not they become a member of, and therefore accountable to, a voluntary professional association. Findings from this research are aimed at increasing knowledge about the dynamics associated with complaints, as well as a range of harmful and problematic practices that lead to complaints. This research project was designed to address gaps in previous research which tended to focus on harm to clients due to sexual boundary violations as well as on patterns in complaint statistics. Qualitative data which voiced the lived experience needed to be sought and power dynamics needed to be made more visible. Therefore feminist theory and phenomenology were chosen to provide the conceptual framework for the methodology. Qualitative interviews occurred with twenty-two participants who were recruited in three groups: third party complainants; respondent practitioners; and complaint managers. Data across all participant groups was thematically analysed and themes emerged in three areas: impact, power and needs associated with experiences of complaints. Within the cases discussed by participants, there was evidence of significant psychological trauma, barriers to reporting, a lack of ownership or management of power, and systemic failures in providing accountability and care. Findings provided rich data for discussion in terms of implications for legislation and policy, education and public awareness, best practice in preventing and responding to complaints, and areas for further research.
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Human Services and Social Work
Griffith Health
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Books on the topic "Complaints"

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Al-Ibrahim, Ghazi. Complaints, complaints. [Riyadh]: Gh.A. Al-Ibrahim, 1990.

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Al-Ibrahim, Ghazi A. Complaints, complaints: Unedited. [Riyadh]: Gh.A. Al-Ibrahim, 1990.

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Rankin, Ian. The complaints. New York: Little, Brown and Co., 2011.

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Rankin, Ian. The complaints. Waterville, Me: Thorndike Press, 2011.

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Rankin, Ian. The Complaints. [Bath]: Windsor/Paragon, 2009.

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Sunderland, City Hospitals. Complaints procedure. Sunderland: City Hospitals Sunderland, 1993.

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Peet, Malcolm. Footwear complaints. Kettering,Northants: SATRA, 1992.

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Rankin, Ian. The complaints. London: Orion Books, 2009.

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Silverman, Bruce. How to complain for fun and profit. [S.l.]: Mario Schulzke, 2008.

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Staadt, Jochen. Eingaben: Die institutionalisierte Meckerkultur in der DDR : Goldbrokat, Kaffee-Mix, Büttenreden, Ausreiseanträge u. andere Schwierigkeiten mit den Untertanen. Berlin: Forschungsverbund SED-Staat, 1996.

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Book chapters on the topic "Complaints"

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Stauss, Bernd, and Wolfgang Seidel. "Complaints." In Management for Professionals, 25–33. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-98705-7_2.

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Gillespie, J. M. "Complaints." In Local Government, 121–22. Dordrecht: Springer Netherlands, 1988. http://dx.doi.org/10.1007/978-94-009-1229-8_16.

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Ferney, Derrik. "Complaints." In French Business Correspondence Course, 29–35. London: Macmillan Education UK, 1989. http://dx.doi.org/10.1007/978-1-349-10914-2_5.

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Hartley, Paul. "Complaints." In German Business Correspondence Course, 29–35. London: Macmillan Education UK, 1989. http://dx.doi.org/10.1007/978-1-349-10916-6_5.

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Hughes, Vera. "Complaints." In People Skills, 73–86. London: Macmillan Education UK, 1992. http://dx.doi.org/10.1007/978-1-349-12527-2_7.

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Boxer, Diana. "Complaints." In Speech Act Performance, 163–78. Amsterdam: John Benjamins Publishing Company, 2010. http://dx.doi.org/10.1075/lllt.26.10box.

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Oppy, Graham. "Common complaints." In Atheism, 87–115. 1 [edition].. | New York : Routledge, 2018. | Series: The basics: Routledge, 2018. http://dx.doi.org/10.4324/9781315150383-5.

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Woodland, Colin. "Managing Complaints." In Improving Productivity and Service in Depot Businesses, 147–54. New York: Productivity Press, 2022. http://dx.doi.org/10.4324/9781003323822-7.

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Olshtain, Elite, and Liora Weinbach. "10. Complaints." In Pragmatics & Beyond Companion Series, 195. Amsterdam: John Benjamins Publishing Company, 1987. http://dx.doi.org/10.1075/pbcs.5.15ols.

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Conklin, Thomas A. "Compensation Complaints." In Stories to Tell Your Students, 46–48. New York: Palgrave Macmillan US, 2011. http://dx.doi.org/10.1057/9780230370432_22.

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Conference papers on the topic "Complaints"

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Dolev, Danny, Dror G. Feitelson, Joseph Y. Halpern, Raz Kupferman, and Nathan Linial. "No justified complaints." In the 3rd Innovations in Theoretical Computer Science Conference. New York, New York, USA: ACM Press, 2012. http://dx.doi.org/10.1145/2090236.2090243.

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Rodzman, Shaiful Bakhtiar bin, Siti Suhaima binti Suhaili, Normaly Kamal Ismail, Nurazzah Abd Rahman, Syed Ahmad Aljunid, and Aslida binti Omar. "Domain Specific Classification of Malay Based Complaints using the Complaint Concept Ontologies." In ICSCA '19: 2019 8th International Conference on Software and Computer Applications. New York, NY, USA: ACM, 2019. http://dx.doi.org/10.1145/3316615.3316682.

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Sangroya, Amit, C. Anantaram, Pratik Saini, and Mrinal Rawat. "Extracting Latent Beliefs and using Epistemic Reasoning to Tailor a Chatbot." In Twenty-Seventh International Joint Conference on Artificial Intelligence {IJCAI-18}. California: International Joint Conferences on Artificial Intelligence Organization, 2018. http://dx.doi.org/10.24963/ijcai.2018/860.

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During dialog with a customer for addressing his/her complaint the chatbot may pose questions or observations based on its underlying model. Sometimes the questions or observations posed may not be relevant given the nature of complaint and the current set of beliefs that the customer holds. In this paper we present a framework to build conversation system that addresses customer complaints in a meaningful manner using domain understanding, opinion analysis and epistemic reasoning. Extraction of latent beliefs assists in performing epistemic reasoning to maintain a meaningful conversation with the customer.
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Dahy, Flávia, Aline Matos, Thais Romano, Rosa Maria Marcusso, Tatiane Assone, Camila Romano, Augusto Penalva de Oliveira, and Jerusa Smid. "COVID-19 - RELATED COGNITIVE IMPAIRMENT IN PATIENTS FOLLOWED AT A REFERRAL CENTER IN SÃO PAULO, BRAZIL." In XIII Meeting of Researchers on Alzheimer's Disease and Related Disorders. Zeppelini Editorial e Comunicação, 2021. http://dx.doi.org/10.5327/1980-5764.rpda071.

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Background: Central nervous system involvement associated with Coronavirus Disease 2019 (COVID-19) has been reported, including cognitive impairment, even in patients with mild COVID-19. processes. Objective: To assess cognitive decline related to the SARS-CoV-2 infection in patients with neurological disease after COVID-19. Methods: Longitudinal prospective study developed to compare the cognitive performance of patients after COVID-19 based on cognitive complaints. The Addenbrooke´s Cognitive ExaminationRevised (ACE-R), a 100-point test, was applied for investigation, with cut-off score for cognitively normal individuals ≥ 78. Results: Fifty patients were evaluated, 33 women (66%). Thirty-six patients with cognitive complaint (72%), this being the only symptom in 18 (50%), more frequent in women (5:1). Among all patients, the mean score of ACE-R was 80.8 (SD 11) and median of 84. In patients with cognitive complaints, mean of 80.37 (SD 12.2) and median of 84. For the other patients, mean of 81.86 (SD 7.65) and median of 82.5 (p value = 0.9869). Cognitive decline was confirmed in 10/35 (28.57%) of patients with cognitive complaint, and in 4/14 (28.57%) of other patients (exacto de Fisher = 0.8809). Regarding the ACE-R subanalyses, impaired attention and orientation were observed in both groups. Conclusion: Cognitive complaint was not a predictor of cognitive decline, but impairment in attention and orientation were observed in the entire sample.
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Epstien, B., and M. Black. "246. Odor Complaints and Vocs." In AIHce 2002. AIHA, 2002. http://dx.doi.org/10.3320/1.2766175.

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Preoţiuc-Pietro, Daniel, Mihaela Gaman, and Nikolaos Aletras. "Automatically Identifying Complaints in Social Media." In Proceedings of the 57th Annual Meeting of the Association for Computational Linguistics. Stroudsburg, PA, USA: Association for Computational Linguistics, 2019. http://dx.doi.org/10.18653/v1/p19-1495.

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Pettakorn, Somporn, Vipas Sutantayawalee, and Ratchainant Thammasudjarit. "Primary Diagnosis Prediction from Chief Complaints." In 2020 17th International Joint Conference on Computer Science and Software Engineering (JCSSE). IEEE, 2020. http://dx.doi.org/10.1109/jcsse49651.2020.9268265.

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Shafreen, M. A. M., A. Zuhair, U. P. M. De Silva, D. M. J. Edirisuriya, Prasanna S. Haddela, and B. H. Kasthuriarachchy. "BribeWire: Assuring trustworthiness of bribery complaints." In 2011 IEEE 6th International Conference on Industrial and Information Systems (ICIIS). IEEE, 2011. http://dx.doi.org/10.1109/iciinfs.2011.6038057.

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Dobrescu, Iuliana, Florina Rad, Gianina Anghel, Mihaela Stancu, and Alexandra Buica. "P288 Somatic complaints in anxiety disorders." In 8th Europaediatrics Congress jointly held with, The 13th National Congress of Romanian Pediatrics Society, 7–10 June 2017, Palace of Parliament, Romania, Paediatrics building bridges across Europe. BMJ Publishing Group Ltd and Royal College of Paediatrics and Child Health, 2017. http://dx.doi.org/10.1136/archdischild-2017-313273.376.

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Georgiou, Theodore, Amr El Abbadi, Xifeng Yan, and Jemin George. "Mining Complaints for Traffic-Jam Estimation." In ASONAM '15: Advances in Social Networks Analysis and Mining 2015. New York, NY, USA: ACM, 2015. http://dx.doi.org/10.1145/2808797.2809404.

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Reports on the topic "Complaints"

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Aggens, Lorenz W. When People Complain Using Communication, Negotiation and Problem Solving to Resolve Complaints. Fort Belvoir, VA: Defense Technical Information Center, June 1991. http://dx.doi.org/10.21236/ada238902.

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Vuono, Carl E. Civilian Personnel: Equal Employment Opportunity Discrimination Complaints. Fort Belvoir, VA: Defense Technical Information Center, September 1989. http://dx.doi.org/10.21236/ada402307.

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Neeley, Billy D. Assessing Workability Complaints in Mass Concrete Construction. Fort Belvoir, VA: Defense Technical Information Center, April 1993. http://dx.doi.org/10.21236/ada266175.

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White, Gary H. Air Force Inspector General Complaints Data Base. Fort Belvoir, VA: Defense Technical Information Center, April 1985. http://dx.doi.org/10.21236/ada156588.

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Çubukçu, Suat, Nusret Sahin, Erdal Tekin, and Volkan Topalli. Body-Worn Cameras and Adjudication of Citizen Complaints of Police Misconduct. Cambridge, MA: National Bureau of Economic Research, July 2021. http://dx.doi.org/10.3386/w29019.

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Popovich, Paula M. An Examination of Sexual Harassment Complaints in the Air Force for FY 1987. Fort Belvoir, VA: Defense Technical Information Center, September 1988. http://dx.doi.org/10.21236/ada207094.

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Grittner, Amanda M., and Matthew S. Johnson. When Labor Enforcement and Immigration Enforcement Collide: Deterring Worker Complaints Worsens Workplace Safety. W.E. Upjohn Institute, October 2021. http://dx.doi.org/10.17848/wp21-353.

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Witte, Ann Dryden, and Magaly Queralt. What Happens When Child Care Inspections and Complaints Are Made Available on the Internet? Cambridge, MA: National Bureau of Economic Research, January 2004. http://dx.doi.org/10.3386/w10227.

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Tracy, Jenny, Arne Jacobson, and Evan Mills. Quality and Performance of LED Flashlights in Kenya: Common End User Preferences and Complaints. Office of Scientific and Technical Information (OSTI), September 2009. http://dx.doi.org/10.2172/985242.

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Morrison, Dawn, Edward Nykaza, and Nicole Wyant. To complain or not to complain : spatial analysis of complaint behavior around military installations. Engineer Research and Development Center (U.S.), June 2018. http://dx.doi.org/10.21079/11681/27355.

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