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Academic literature on the topic 'Complaint literature'

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Published: 4 June 2021
Last updated: 28 January 2023

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Journal articles on the topic "Complaint literature"

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Koekemoer, Michel M. "Consumer Complaints And Complaint Forums Employed In The South African Motor Vehicle Service Industry: A Survey Of The Literature." Journal of Applied Business Research (JABR) 30, no. 3 (April 24, 2014): 659. http://dx.doi.org/10.19030/jabr.v30i3.8551.

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<p>A South African consumer who owns a motor vehicle will need to have it serviced at a motor vehicle service dealership. The level of service experienced by consumers is not always satisfactory, leaving the consumer dissatisfied and wanting to complain about the poor service. The complaint forums available to South African consumers can roughly be divided into two categories, namely those established under South African law (which include the National Consumer Tribunal; the National Consumer Commission; the Motor Industry Ombud of South Africa; a consumer court; an alternative dispute resolution agent; and an ordinary court); and other traditional complaint forums (which include complaint websites and complaints made to the dealer directly). When deciding on the most appropriate complaint forum, consumers must consider the following factors: the cost of and time spent on the complaint process; the complexity of the rules and procedures associated with each complaint forum; the effective functioning of each forum; and the relief that the consumer can expect to receive from the complaint forum. This study found that when measured against these factors, consumers are left with few viable complaint forums. The structure and functioning of the existing complaint forums remains far from perfect. However, inroads have been made to improve the current complaint forums. Further improvements will only be achieved through a concerted effort by all the industry players. Such collaboration between them will ensure that South African consumers in the motor vehicle service industry will be ranked amongst the best protected consumers in the world.</p>
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van Dael, Jackie, Tom W. Reader, Alex Gillespie, Ana Luisa Neves, Ara Darzi, and Erik K. Mayer. "Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights." BMJ Quality & Safety 29, no. 8 (February 4, 2020): 684–95. http://dx.doi.org/10.1136/bmjqs-2019-009704.

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IntroductionA global rise in patient complaints has been accompanied by growing research to effectively analyse complaints for safer, more patient-centric care. Most patients and families complain to improve the quality of healthcare, yet progress has been complicated by a system primarily designed for case-by-case complaint handling.AimTo understand how to effectively integrate patient-centric complaint handling with quality monitoring and improvement.MethodLiterature screening and patient codesign shaped the review’s aim in the first stage of this three-stage review. Ten sources were searched including academic databases and policy archives. In the second stage, 13 front-line experts were interviewed to develop initial practice-based programme theory. In the third stage, evidence identified in the first stage was appraised based on rigour and relevance, and selected to refine programme theory focusing on what works, why and under what circumstances.ResultsA total of 74 academic and 10 policy sources were included. The review identified 12 mechanisms to achieve: patient-centric complaint handling and system-wide quality improvement. The complaint handling pathway includes (1) access of information; (2) collaboration with support and advocacy services; (3) staff attitude and signposting; (4) bespoke responding; and (5) public accountability. The improvement pathway includes (6) a reliable coding taxonomy; (7) standardised training and guidelines; (8) a centralised informatics system; (9) appropriate data sampling; (10) mixed-methods spotlight analysis; (11) board priorities and leadership; and (12) just culture.DiscussionIf healthcare settings are better supported to report, analyse and use complaints data in a standardised manner, complaints could impact on care quality in important ways. This review has established a range of evidence-based, short-term recommendations to achieve this.
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Kuster-Boluda, Amparo, Natalia Vila Vila, and Ines Kuster. "Managing international distributors’ complaints: an exploratory study." Journal of Business & Industrial Marketing 35, no. 11 (April 4, 2020): 1817–29. http://dx.doi.org/10.1108/jbim-11-2018-0336.

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Purpose Complaint management is at the heart of customer relationship management. While many studies have analyzed a client’s complaint behavior in business-to-business (B2B) relationships, there is a lack of research in the study of complaints by distributors from different countries. The purpose of this paper is to explain the following two main objectives: to analyze if the complaint management strategy of a manufacturer varies depending on the type of international distributor used (indirect exporters, direct exporters and commercial subsidiaries); and to analyze the potential effects of complaint management on the satisfaction and fidelity of distributors and the quantity of complaints that they put. Design/methodology/approach A stratified probabilistic sampling method was used, dividing the entire population of distributors of a leading Spanish manufacturer into three different groups. In total, 79 valid responses were obtained as follows: 24 per cent from indirect exporters (organizational commitment Grade 1), 68 per cent from direct exporters (organizational commitment Grade 2) and 8 per cent from commercial subsidiaries (organizational commitment Grade 3). Partial least squares were used to analyze the proposed relationships. Findings The results have confirmed that the procedure for resolving the complaint and its length (resolution time) depends on the seriousness of the complaint (the type of complaint). In turn, the resolution of the complaint influences the satisfaction of the vendor and the latter will influence its fidelity. Regarding the number of complaints, those distributors with the highest number of complaints satisfactorily resolved are those who remain loyal to the company. On the contrary, it is not possible to affirm that the type of distribution channel affects the types of complaints that are presented. Different kinds of distributors of the same manufacturer (indirect exporters, direct exporters and commercial subsidiaries) complain equally. In addition, those whose complaints take longer to resolve are not significantly less satisfied. Even more, low-satisfied distributors will present more complaints than the most satisfied ones. Originality/value First, this study investigates if different kinds of distributors with different international commitments (indirect exporting, direct exporting and commercial subsidiary) behave differently in terms of claims and complaints. Second, this paper analyzes the role of complaint management in international B2B relations to improve distributors' satisfaction and loyalty; but considering the join impact of three dimensions of a successful complaint management strategy that literature usually has examined separately as follows: what (the type of complaint), how it is resolved (management procedure) and when it is closed (duration).
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Quinn, Kelly. "Mastering Complaint: Michael Drayton'sPeirs Gavestonand the Royal Mistress Complaints." English Literary Renaissance 38, no. 3 (September 2008): 439–60. http://dx.doi.org/10.1111/j.1475-6757.2008.00132.x.

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Samuels, S. "Political Complaint." Novel: A Forum on Fiction 43, no. 3 (September 1, 2010): 519–22. http://dx.doi.org/10.1215/00295132-2010-031.

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Monteiro, George. "Carraway's Complaint." Journal of Modern Literature 24, no. 1 (2000): 161–71. http://dx.doi.org/10.1353/jml.2000.0030.

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Aiyengar, Apoorva, Tom Morris, Kaye Bagshaw, and Narendra Aladangady. "Systematic review of medical literature for medicolegal claims and complaints involving neonates." BMJ Paediatrics Open 5, no. 1 (October 2021): e001177. http://dx.doi.org/10.1136/bmjpo-2021-001177.

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ImportanceComplaints and malpractice claims by families on the care of their babies are pertinent issue. Beyond just the financial implications, it involves harm to babies and distress to parents.ObjectiveThe aim was to review published reports of complaints by families on the care of their babies in the neonatal units in order to understand the nature of these complaints and the areas of care that they relate to.MethodsWe considered articles in English, which report on complaints made by families to organisations providing neonatal care. We performed our structured search on AMED, CINAHL, EMBASE, EMCARE, SCOPUS and MEDLINE from January 2000 to December 2020. A total of 378 articles were appraised using eligibility criteria.ResultsA total of 12 articles were included. The most common category of complaint was delayed/incorrect diagnosis. Communication issues were highlighted as a significant category of complaints. The majority of such claims were between the physicians and families. Factors implicated for clinician’s errors that resulted in complaints were lack of clinical and communication training, inadequate supervision of junior clinicians, work culture and hierarchy, not listening to families’ concerns and system failure.ConclusionsThe most frequent categories of complaint reported in our systematic review were delayed/incorrect diagnosis and delayed/incorrect treatment. Organisations should be encouraged to share complaints data as it can facilitate shared learning. An understanding of human factor principles and its role in patient safety is also emphasised in this report in order to optimise patient outcomes and improve experience for families requiring neonatal care.
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Adikaram, Arosha S., and Pavithra Kailasapathy. "Handling Sexual Harassment Complaints in Sri Lanka: Fair Process and Best Practices." South Asian Journal of Human Resources Management 7, no. 2 (July 15, 2020): 293–314. http://dx.doi.org/10.1177/2322093720934580.

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Sexual harassment at the workplace continues to be an issue all over the world. While there are many policies with well laid-out procedures specifying the process to follow when complaints of sexual harassment are received, there is still a lack of knowledge on actual practices of handling sexual harassment complaints and best practices. Data were collected from 35 HR professionals (HRPs) from over 30 companies in Sri Lanka on how sexual harassment complaints were handled. Based on this empirical evidence and literature as well as the theory of organisational justice, a six-stage process that HRPs should follow for a fair, just and effective handling of sexual harassment complaints is proposed. The process comprises of (a) complaint stage, (b) assessment of complaint stage, (c) investigation stage, (d) action stage, (e) appeal stage and (f) post-settlement stage. Best practices of handling sexual harassment complaints identified through the empirical data and literature are also highlighted.
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Watts, J. "Literature and Complaint in England, 1272-1553." English Historical Review CXXV, no. 514 (April 13, 2010): 690–91. http://dx.doi.org/10.1093/ehr/ceq099.

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Zhou, Yuanyuan, Bin Tian, Tingting Mo, and Zhuoying Fei. "Consumers Complain More Fiercely Through Small-Screen Devices: The Role of Spatial Crowding Perception." Journal of Service Research 23, no. 3 (February 13, 2020): 353–67. http://dx.doi.org/10.1177/1094670520904408.

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Previous research has mainly focused on the determinants of consumers’ complaint channel choices. Little attention has been paid to the behavioral consequences of different complaint channels, particularly different complaint devices. Drawing on spatial crowding perception theory, this study finds that in an online complaint context, consumers’ complaint intensity is shaped by complaint devices that differ in screen size. Crowding perception produced by visually restrictive tension mediates the relationship between the screen size of the complaint device and the complaint intensity. The results of secondary data confirm that consumers’ complaint intensity is higher while complaining through a small-screen device (as opposed to a large-screen one). Three scenario-based experiments are conducted to examine the role of perceived spatial crowding in producing a more intense complaint behavior when complaints are submitted through smaller screen devices (as opposed to larger screen devices). The fourth experiment reveals that crowding perception can be lessened by adjusting certain design elements of the interface, ultimately mitigating the intensity of the complaint submitted through a small-screen device. Our research identifies the specific causality and underlying mechanism of the influence of device type on consumers’ postconsumption behavior, thus contributing to clarify some ambiguities in the literature.
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Dissertations / Theses on the topic "Complaint literature"

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Marsland, Rebecca Louise Katherine. "Complaint in Scotland c.1424- c.1500." Thesis, University of Oxford, 2014. http://ora.ox.ac.uk/objects/uuid:05468bd1-c936-426f-9ab4-79afb94a59fb.

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This thesis provides the first account of complaint in Older Scots literature. It argues for the coherent development of a distinctively Scottish complaining voice across the fifteenth century, characterised by an interest in the relationship between amatory and ethical concerns, between stasis and narrative movement, and between male and female voices. Chapter 1 examines the literary contexts of Older Scots complaint, and identifies three paradigmatic texts for the Scottish complaint tradition: Ovid’s Heroides; Boethius’s De Consolatione Philosophiae; and Alan of Lille’s De Planctu Naturae. Chapter 2 concentrates on the complaints in Oxford, Bodleian Library MS Arch. Selden. B. 24 (c. 1489-c. 1513). It considers afresh the Scottish reception of Lydgate’s Complaint of the Black Knight and Chaucer’s Anelida and Arcite, and also offers original readings of three Scottish complaints preserved uniquely in this manuscript: the Lay of Sorrow, the Lufaris Complaynt, and the Quare of Jelusy. Chapter 3 focuses on the relationship between complaint and narrative, arguing that the complaints included in the Buik of Alexander (c. 1438), Lancelot of the Laik (c. 1460), Hary’s Wallace (c. 1476-8), and The Buik of King Alexander the Conquerour (c. 1460-99) act as catalysts for narrative movement and subvert the complaint’s traditional identity as a static form. Chapter 4 is a study of complaint in Robert Henryson’s three major works: the Morall Fabillis (c. 1480s); the Testament of Cresseid (c. 1480-92); and Orpheus and Eurydice (c. 1490-2), and argues that Henryson consistently connects the complaint form with the concept of self-knowledge as part of wider discourses on effective governance. Chapter 5 presents the evidence that a text’s identity as a complaint influenced its presentation in both manuscript and print witnesses. The witnesses under discussion date predominantly from the sixteenth century; the chapter thus also uses them to explore the complaints’ later reception history.
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Owley, Steven A. "The voice of complaint : a study in political and moral rhetoric /." The Ohio State University, 2000. http://rave.ohiolink.edu/etdc/view?acc_num=osu1488191667185118.

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Smith, Katherine Jo. "Ovidian female-voiced complaint poetry in early modern England." Thesis, University of Warwick, 2016. http://wrap.warwick.ac.uk/95225/.

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This thesis explores the genre of Ovidian female-voiced complaint poetry and its tradition in early modern English literature. In looking at original poems, translations and receptions of Ovid’s Heroides, I argue that female as well as male writers throughout the early modern period engaged with the tradition of Ovidian female-voiced complaint poetry. By using case studies advancing chronologically throughout the period, I will also show how female-voiced complaint changes and develops in different historical and literary contexts. Nobody as yet has produced a study looking at a large sample of women writing female-voiced complaint. The criticism around complaint is diffuse, with only a small number of book-length studies which focus on complaint in general as a genre or discourse. There are many articles or chapters on individual complaint poems but not many which compare different female-voiced complaints of the same period, especially those written by women. When female poets write in the genre, the rhetorical trope of Ovidian female-voiced complaint (that the sex of the author is discontinuous with that of the speaker) must be renegotiated. This renegotiation by female poets is often the result of close and learned engagement with the traditions of complaint, both the classical precedents and the receptions and re-imaginations of the genre in early modern England. They are choosing a genre which has a productive potential in being female-voiced but which also has a tradition of male manipulation. However, rather than seeing women writers as existing separately from male writers, I argue that they work in parallel, drawing on the same Ovidian complaint traditions.
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Balnaves, John, and jojopacme@hotmail com. "Bernard of Morlaix : the Literature of complaint, the Latin tradition and the Twelfth-century “Renaissance”." The Australian National University. Faculty of Arts, 1998. http://thesis.anu.edu.au./public/adt-ANU20020515.114244.

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Bernard of Morlaix was a Cluniac monk who flourished around 1140. What little is known about him, including his visit to Rome, is examined in relation to the affairs of the Cluniac family in his day. A new conjecture is advanced that he was prior of Saint-Denis de Nogent-le-Rotrou. His poems are discussed as examples of the genre of complaint literature. His treatment of the end of the world, and of death, judgement, heaven and hell, is discussed in relation to twelfth-century monasticism. His castigation of the sins of his time includes some of the earliest estates satire. His anticlericalism and his misogyny are compared with those of his contemporaries, and discussed in the context of twelfth-century monastic culture. Bernard’s classical learning is analysed and compared with that of his contemporaries, especially John of Salisbury and Saint Bernard of Clairvaux. His use of metre and rhyme is examined in the context of the development of metre based on stress rather than quantity and of systematic and sustained rhyme in the Latin verse of the twelfth century. Bernard’s use of interpretive and compositional allegory is explored. Bernard is seen as a man of his time, exemplifying a number of twelfth-century characteristics, religious, educational and cultural. Special attention is paid to the Latin literary tradition, and it is suggested that the culture of the twelfth-century was in many respects a culmination rather than a renaissance.
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Garner-Mack, Naomi Jayne. "Eighteenth-century women writers and the tradition of epistolary complaint." Thesis, University of Oxford, 2013. http://ora.ox.ac.uk/objects/uuid:a4b7a20d-b36f-4657-929b-e5f375a49cd7.

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This thesis considers the presence of the epistolary tradition of female complaint in the writings of five late eighteenth-century women writers: Hester Thrale Piozzi, Mary Wollstonecraft, Charlotte Turner Smith, Mary Robinson, and Frances Burney D’Arblay. The epistolary female complaint tradition is premised on the suggestion that readers are permitted, through the literary endeavours of male authors/transcribers, a glimpse into the authentically felt woes of women; the writers in this study both question and exploit this expectation. Often viewed by critics like John Kerrigan as a tradition that stifled female creativity, epistolary female complaint proves, this thesis argues, a lively and enlivening tradition for women writers; it provided opportunities for literary experimentation and enabled them to turn their experiences into artistic form. Five themes central to the epistolary female complaint tradition are considered: betrayal, absence, suicide, falls, and authorship. Each chapter looks at one theme and one author specifically. Chapter 1 examines the narrative of betrayal Hester Thrale Piozzi established in her journals from 1764 to 1784. Chapter 2 turns to Mary Wollstonecraft and her accounts of absence in her private letters to Gilbert Imlay, and her epistolary travel account, A Short Residence in Sweden, Norway, and Denmark (1796). Chapter 3 discusses Charlotte Turner Smith’s engagement with the theme of suicide in her Elegiac Sonnets (1784) and her epistolary novel, Desmond(1792). Chapter 4 considers the strategies employed in Mary Robinson’s autobiographical, poetic, and fictional writings, which work to move beyond the moral fall the tradition implied. Chapter 5 focuses on the recurrent theme of authorial debt in Frances Burney D’Arblay’s journals, plays, and fiction. I conclude by considering Jane Austen’s appropriation of the tradition in her final novel, Persuasion (1818), and her transformation of the tradition by providing a resolution to the cause of complaint.
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Sato, Keiko. "A COMPARATIVE STUDY OF COMPLAINT SEQUENCES IN ENGLISH AND JAPANESE." Diss., Temple University Libraries, 2010. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/63828.

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CITE/Language Arts
Ed.D.
A small but important set of studies on complaint speech acts have been focused on certain aspects of native speaker (NS) and non-native speaker (NNS) complaints such as strategy use and native speaker judgment, (Du, 1995; House & Kasper, 1981; Morrow, 1995; Murphy & Neu, 1996; Olshtein & Weinbach, 1987; Trosborg, 1995). However, few researchers have comprehensively researched complaint interactions. Complaining to the person responsible for the complainable (as opposed to complaining about a third party or situation) is a particularly face-threatening speech act, with social norms that vary from culture to culture. This study was an investigation of how Japanese and Americans express their dissatisfaction to those who caused it in their native language and in the target language (Japanese or English). The data analyzed are from the role-play performances of four situations by ten dyads in each of four groups (native speakers of Japanese speaking Japanese to a Japanese (JJJ), native speakers of English speaking English to an American (EEE), native speakers of Japanese speaking English to a native speaker of English (JEE), and native speakers of English speaking Japanese to a native speaker of Japanese (EJJ). The complaint categories used in this study represent a pared-down version of Trosborg's (1995) categories based on two criteria: (a) hinting or mentioning complainable and (b) negative assessment of the complainer's action or of the complainer as a person. The following characteristics of the complaint interactions were analyzed: (a) the length of interactions in terms of the number of turns, (b) complaint strategies used by complainers, (c) initial complaint strategies used by complainers, (d) the comparison of S1Hint and S2Cmpl as the initial position, (e) interaction flow in terms of complaint severity levels, 6) strategies employed by complainees, and (f) flow of complaint interactions between complainers and complainees. The results indicate some differences between the groups of native speakers of English and Japanese in the length of their interactions and the use of strategies by complainers and complainees. In general, complaint sequences in English were shorter, and the complaint strategies used by the JJJ group were less indirect than those used by the EEE group. Several prototypical complaint sequences are described. Concerning the use of strategies, the JEE and EJJ groups used strategies more in line with those employed by target language speakers, rather than by speakers of their own language. An attempt is made to account for the different characteristics of English and Japanese complaints in terms of linguistic resources. Pedagogical implications are also highlighted.
Temple University--Theses
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Anderson, Daniel Paul. "Plato's Complaint: Nathan Zuckerman, The University of Chicago, and Philip Roth's Neo-Aristotelian Poetics." online version, 2008. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=case1196434510.

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Go, Kenji. "Shakespeare, Daniel, and the emblem : a study of the 1609 quarto of Shakespeare's sonnets and 'A Lover's Complaint' in the light of Samuel Daniel's poems and the emblem." Thesis, University of Oxford, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.342906.

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Al-Mufti, Elham Abdul-Wahhab. "Shakwa in Arabic Poetry during the c Abbasid Period." Thesis, SOAS, University of London, 1990. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.503481.

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Phungo, Muthuphei Joseph. "Complaints and responses in selected Tshivenda dramas." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52743.

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Thesis (MA)--University of Stellenbosch, 2002.
ENGLISH ABSTRACT: When we consider the total number of complaints, which have been used in the selected Tshivenda dramas, we find that the drama ZWO ITWA has the most complaints. i.e. 24.8% of complaints in the six books. The drama VHD LU FUKULA also has a high number of complaints i.e. 20.8% of all the complaints. In the analysis of complaints in selected Tshivenda dramas, eight strategies were considered. It frequently happened that more than one strategy was used in individual complaints. On average, 2.1 to 1.7 strategies appear in a complaint with an average of 1.9 strategies per complaint. With regard to the analysis of individual strategies in all books, we find that indirect accusation has the highest frequency i.e. 35.7%. This refers to an accusation in which the complainer wants to find out whether the hearer may be the potential agent of the complaint. Thus, the complainer does not directly accuse the hearer of the complaint. The study also reveals that characters like using strategies which are less direct and less face threatening. The strategies which appeared most frequently in of each book are annoyance, indirect accusation, ill consequences and explicit blame on behaviour (action). When we consider the total number of responses, which have been used in all the dramas, the study shows that ZWO ITWA has the most responses i.e. 22.6% of all the responses to the complaints in the six books. The drama VHD LU FUKULA also has a high frequency of responses i.e. 20.5% of all responses. Out of the six types of responses that were identified, question has the highest frequency of 37.3%. It also became clear in this study that some of the questions were used to object. The response, which also has high frequency, is contradiction. This response has a percentage of 21.2% of the total responses.
AFRIKAANSE OPSOMMING: Wanneer die totale getal klagtes in die geselekteerde Tshivenda dramas oorweeg word, vind ons dat 2WO ITWA die meeste klagtes het, naamlik 24.8% van die klagtes in die ses boeke. Die drama VHO LU FUKULA het ook 'n groot aantal klagtes, naamlik 20.8% van al die klagtes. In die analise van klagtes in die geselekteerde Tshivenda dramas is agt strategieë oorweeg. Dit gebeur dikwels dat meer as een strategie gebruik is in individuele klagtes. Vanaf 2.1 tot 1.7 strategieë verskyn in 'n klagte met 'n gemiddelde van 1.9 strategieë per klagte. Ten opsigte van die analise van individuele strategieë in al die boeke is gevind dat indirekte beskuldiging die hoogste frekwensie het, naamlik 35.7%. Dit verwys na 'n beskuldiging waarin die klaer wil uitvind of die hoorder die potensiële agent van die klagte is. Dus, die klaer beskuldig nie die hoorder direk oor die klagte nie. Die studie toon ook dat karakters daarvan hou om strategieë te gebruik wat minder direk is en nie 'n persoon se selfbeeld aantas nie. Die strategieë met die hoogste frekwensie in elke boek is ergernis, indirekte beskuldiging, nadelige gevolge en eksplisiete blaam op die gedrag (handeling). Ten opsigte van die totale getal response die klagtes in die betrokke dramas, het die studie getoon dat ZWO ITWA die meeste response het, naamlik 22.6% van al die response op klagtes in die ses boeke. Die drama VHO LU FUKULA het ook 'n hoë frekwensie reaksies, naamlik 20.5%. Van die 6 tipes reaksies het die vraag die hoogste frekwensie, naamlik 37.3%. Dit is ook duidelik dat sommige vrae gaan oor objeksies. 'n Respons wat ook 'n hoë frekwensie het, is teenstelling naamlik 21.2% van alle response.
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Books on the topic "Complaint literature"

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Dean, Smith Richard. Melville's complaint: Doctors and medicine in the art of Herman Melville. New York: Garland, 1991.

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Promiscuous: Portnoy's complaint and our doomed pursuit of happiness. New Haven: Yale University Press, 2012.

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Berlant, Lauren Gail. The female complaint: The unfinished business of sentimentality in American culture. Durham: Duke University Press, 2008.

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Berlant, Lauren Gail. The female complaint: The unfinished business of sentimentality in American culture. Durham: Duke University Press, 2008.

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Die Complainte: Zur Geschichte einer französischen Populärgattung. Heidelberg: C. Winter, 1985.

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Healy, Margaret. Shakespeare, alchemy and the creative imagination: The Sonnets and A Lover's Complaint. Cambridge: Cambridge University Press, 2011.

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Shakespeare, alchemy and the creative imagination: The Sonnets and A Lover's Complaint. Cambridge: Cambridge University Press, 2011.

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Williams, Tom. Complaints: literature review: An annotated bibliography of complaints handling literature. London: Citizen's Charter Complaints Task Force, 1994.

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Williams, Tom. Complaints: Literature review : an annotated bibliography of complaints handling literature. London: Cabinet Office, 1994.

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Shakespeare on love: The poems and the plays : prolegomena to a variorum edition of A lover's complaint. Salzburg, Austria: Institut für Anglistik und Amerikanistik, Universität Salzburg, 1985.

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Book chapters on the topic "Complaint literature"

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King, John N. "Traditions of Complaint and Satire." In A Companion to English Renaissance Literature and Culture, 367–77. Malden, MA, USA: Blackwell Publishers Ltd, 2007. http://dx.doi.org/10.1002/9780470998731.ch33.

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King, John N. "Traditions of Complaint and Satire." In A New Companion to English Renaissance Literature and Culture, 326–40. Oxford, UK: Wiley-Blackwell, 2010. http://dx.doi.org/10.1002/9781444319019.ch64.

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Faed, Alireza. "Literature Review." In An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, 15–87. Heidelberg: Springer International Publishing, 2013. http://dx.doi.org/10.1007/978-3-319-00324-5_2.

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Cady, Diane. "My Purse and My Person: “The Complaint of Chaucer to His Purse” and the Gender of Money." In Money, Commerce, and Economics in Late Medieval English Literature, 109–26. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-71900-9_8.

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Heinen, Hubert, and Alfred Hornung. "Roth, Philip: Portnoy's Complaint." In Kindlers Literatur Lexikon (KLL), 1–2. Stuttgart: J.B. Metzler, 2020. http://dx.doi.org/10.1007/978-3-476-05728-0_18605-1.

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Lethbridge, Stefanie. "Young, Edward: The Complaint, or Night Thoughts on Life, Death and Immortality." In Kindlers Literatur Lexikon (KLL), 1–2. Stuttgart: J.B. Metzler, 2020. http://dx.doi.org/10.1007/978-3-476-05728-0_17464-1.

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Loeb, Josefine, Ulla Feldt-Rasmussen, Christoffer Valdorff Madsen, and Asmus Vogel. "Cognitive Impairments and Subjective Cognitive Complaints in Fabry Disease: A Nationwide Study and Review of the Literature." In JIMD Reports, 73–80. Berlin, Heidelberg: Springer Berlin Heidelberg, 2018. http://dx.doi.org/10.1007/8904_2018_103.

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Scase, Wendy. "Complaint Literature." In The Cambridge Companion to Medieval English Law and Literature, 95–107. Cambridge University Press, 2019. http://dx.doi.org/10.1017/9781316848296.008.

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"The Peasant’s Eighth Complaint." In Ancient Egyptian Literature, 184–85. University of Texas Press, 2001. http://dx.doi.org/10.7560/725263-042.

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"Chapter 4 Complaint and Dissent." In Medieval Literature 1300-1500, 143–76. Edinburgh University Press, 2011. http://dx.doi.org/10.1515/9780748634613-008.

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Conference papers on the topic "Complaint literature"

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Zakia, Irma, Asep Hikman Fatahillah, Nana Rachmana Syambas, Asih Setiawati, and Housny Mubarok. "Aspiration and complaint system: From literature survey to implementation." In 2017 11th International Conference on Telecommunication Systems Services and Applications (TSSA). IEEE, 2017. http://dx.doi.org/10.1109/tssa.2017.8272952.

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Sari, Annisa Monicha, Betty Purwandari, Achmad Nizar Hidayanto, Muhammad Fadhil Dzulfikar, Muhammad Mishbah, and Larastri Kumaralalita. "Dimensions of E-Complaint Service Quality: A Systematic Literature Review." In 2019 5th International Conference on Computing Engineering and Design (ICCED). IEEE, 2019. http://dx.doi.org/10.1109/icced46541.2019.9161136.

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Madyatmadja, Evaristus Didik, Debri Pristinella, Martinus Damitutsa Kurnia Dewa, Hendro Nindito, and Cristofer Wijaya. "Data Mining Techniques of Complaint Reports for E-government: A Systematic Literature Review." In 2020 International Conference on Information Management and Technology (ICIMTech). IEEE, 2020. http://dx.doi.org/10.1109/icimtech50083.2020.9211277.

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Ayoub, Jackie, Zifei Wang, Meitang Li, Huizhong Guo, Rini Sherony, Shan Bao, and Feng Zhou. "Cause-and-Effect Analysis of ADAS: A Comparison Study between Literature Review and Complaint Data." In AutomotiveUI '22: 14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications. New York, NY, USA: ACM, 2022. http://dx.doi.org/10.1145/3543174.3547117.

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Zava, Júlia Maria Orsini, Tais Lorrane Mendes Silva, Gabriela Biazi Barbosa, Fabio Rosnei da Silva, and Gabriela Dias Silva Dutra Macedo. "The epidemiological study of migraine and other headache syndromes in southern Brazil: hospitalizations and average length of stay in 2020." In XIII Congresso Paulista de Neurologia. Zeppelini Editorial e Comunicação, 2021. http://dx.doi.org/10.5327/1516-3180.042.

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Introduction: Migraine is one of the most common headaches and a frequent population complaint, presenting different symptoms and intensities. Objective: The objective is to carry out an epidemiological survey and the average length of hospital stay in the southern states of Brazil. Methodology: This is an epidemiological, descriptive and cross-sectional study. Design and setting: Is a carried out using data collected from DATASUS, during 2020 year in southern Brazil. Results: In the proposed period, there were 2,662 hospitalizations, with the state of PR the largest number (1,760). As for the average hospitalization, the RS stands out with 4 days, SC presents 2.8 and PR with 2.3. Regarding the age group, in PR it is between 40-49 years old, SC between 30-39 and in RS 50-59. As for gender, the prevalence is higher among women, with 63.11% of the total. Conclusion:The data are in agreement with the literature, confirming that women are more affected, being justified by numerous factors, from hormonal variations to different responses to the perception of stress and pain. The high average length of hospitalizations indicates the need to develop policies to discuss the issue, providing adequate prophylaxis and therapy, reducing the number of the cases, the intensity of crises and hospitalizations.
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Sudana, Undang, Jatmika Nurhadi, Karina Diah Rahmawati, Rahmawati, and Reza Tarmudi Firdaus. "Aspirations and Complaints on LAPOR UPI Application." In Fifth International Conference on Language, Literature, Culture, and Education (ICOLLITE 2021). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.211119.106.

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Manzato, Luciano Bambini, José Ricardo Vanzin, Octávio Ruschel Karam, Artur Eduardo Martio, Victor Emanuel Angeliero, Luiza Rech Köhler, Paulo Moacir Mesquita Filho, Saulo de Azeredo, Yasmynni Escher, and Emanuel Kerber. "Successful Endovascular Treatment of Trigeminal Neuralgia Caused by a Carotid-Cavernous Fistula: Case Report." In XIII Congresso Paulista de Neurologia. Zeppelini Editorial e Comunicação, 2021. http://dx.doi.org/10.5327/1516-3180.062.

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Context: Dural arteriovenous fistulas (DAVFs) of the cavernous sinus are arteriovenous connections located in the dura mater leaflets of this region. DAVFs usually present with ocular symptoms such as diplopia, conjunctival hyperemia, involvement of cranial nerves III/IV/VI, etc. Trigeminal neuralgia caused by a cavernous DAVF is rare, being reported only three times in the literature. Case report: A 46-year-old female smoker sought care with a complaint of multiple daily episodes of shock-like right temporal headache and facial pain in the V1/V2 dermatomes, of 2 years’ duration. A clinical diagnosis of trigeminal neuralgia was established. Magnetic resonance (MR) imaging of the brain and MR angiography of the cerebral and cervical vessels were both normal. Conservative treatment and balloon compression of the trigeminal ganglion were ineffective. Therefore, we chose to perform an angiography for diagnostic clarification, which demonstrated a DAVF of the right cavernous sinus, fed by branches of the external carotid artery. We decided to catheterize the fistula and complete obliteration was achieved. Soon after the procedure the patient reported pain relief. At 3-month follow-up the patient remained pain free and required no analgesia. Conclusion: Trigeminal neuralgia caused by a cavernous DAVF is rare. The fistula in this case was only diagnosed after an angiography was performed, so clinicians must be aware that not all vascular conditions can be identified non invasively, and that cavernous DAVFs may be an underdiagnosed cause of trigeminal neuralgia.
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Marković, Ivana, Biljana Rabasović, and Marina Janković Perić. "Influence of the Social Media on Choosing the Destination." In 27th International Scientific Conference Strategic Management and Decision Support Systems in Strategic Management. University of Novi Sad, Faculty of Economics in Subotica, 2022. http://dx.doi.org/10.46541/978-86-7233-406-7_222.

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Social media is playing an increasingly important role in many aspects of tourism. While planning a trip, tourists look for information on social media, consider the comments of users who have already visited the destination, and share their experiences about the destination during and after the holiday. Therefore, social media has been proven as an excellent channel for promotion and communication with tourists, as well as an effective complaint management system. This topic has been the subject of many studies that explored the role of social media in promoting, building the image and brand of a tourist destination, while few studies have explored the impact of social media on tourist destination choice. Therefore, the subject of this paper is to analyze the influence of social media on choosing the tourist destination. The aim of this paper is to examine the impact of the availability of information related to the destination and user-generated content through social media on the tourist destination choice. Data were collected using the online survey technique, and research hypotheses were tested by regression analysis. The study results indicated the importance of the availability of information about the destination and a word-of-mouth propaganda on social media while choosing a destination. The theoretical contribution is reflected in new information regarding the role of social media in tourism, which is limited in the domestic scientific literature. As a practical contribution, the study provides information that may be useful to tourism service providers in creating a promotional campaign on the Internet.
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Sejati, Amanda Puspanditaning, and Deddy Suryana. "The Way of LAPOR! Site’s Users Communicate Complaints in 2015: The Study of Systemic Functional Linguistics." In Tenth International Conference on Applied Linguistics and First International Conference on Language, Literature and Culture. SCITEPRESS - Science and Technology Publications, 2017. http://dx.doi.org/10.5220/0007161200140018.

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Desouzart, Gustavo, Ernesto Filgueiras, Rui Matos, and Filipe Melo. "Human Body-Sleep System Interaction in Residence for University Students: Evaluation of Interaction Patterns Using a System to Capture Video and Software with Observation of Postural Behaviors During Sleep." In Applied Human Factors and Ergonomics Conference. AHFE International, 2022. http://dx.doi.org/10.54941/ahfe100780.

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The behavioral and postural habits and sleep rhythm of university students change depending on the academic period, either because it requires a different pace of study (academic activities) or other types of events but this has rarely been reported in the literature which would allow an analysis and evaluation of this behavior through sleep disorders. This paper presents a study whose objective was to investigate the human interaction with postural behaviors in the residences' bedroom of female university students during the periods in which the subjects were asleep, awake, out of bed, doing activities, using a pillow in different time periods and with ecological validation. A sample of 6964 observations, which corresponds to 196 sleep-hours of 12 university students, was classified into six Interaction Categories (IC). The results show that 28.7% of the participants presented the prone position as the most common postural behavior during sleep. During the image capture, participants answered a questionnaire about the perception of pain in the spine according to the Visual Analogue Scale (VAS). 100% of the students complained about back pain; 50% referred to the evening as the period in which the pain was more intense; 25% of participants reported that pain disrupted their sleep and; the biggest indication of median of pain was in the Lumbar region (3.33+ 1.231). This data is essential for health care professionals who can use this information to enable a reduction factor of complaints of back pain, to make recommendations with schools and universities to change the demands of academic activities by distributing them throughout the semester and not at the end of each period.
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Reports on the topic "Complaint literature"

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Apiyo, Eric, Zita Ekeocha, Stephen Robert Byrn, and Kari L. Clase. Improving Pharmacovigilliance Quality Management System in the Pharmacy and Poisions Board of Kenya. Purdue University, December 2021. http://dx.doi.org/10.5703/1288284317444.

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The purpose of this study was to explore ways of improving the pharmacovigilance quality system employed by the Pharmacy and Poisons Board of Kenya. The Pharmacy and Poisons Board of Kenya employs a hybrid system of pharmacovigilance that utilizes an online system of reporting pharmacovigilance incidences and a physical system, where a yellow book is physically filled by the healthcare worker and sent to the Pharmacy and Poisons Board for onward processing. This system, even though it has been relatively effective compared to other systems employed in Africa, has one major flaw. It is a slow and delayed system that captures the data much later after the fact and the agency will always be behind the curve in controlling the adverse incidents and events. This means that the incidences might continue to arise or go out of control. This project attempts to develop a system that would be more proactive in the collection of pharmacovigilance data and more predictive of pharmacovigilance incidences. The pharmacovigilance system should have the capacity to detect and analyze subtle changes in reporting frequencies and in patterns of clinical symptoms and signs that are reported as suspected adverse drug reactions. The method involved carrying out a thorough literature review of the latest trends in pharmacovigilance employed by different regulatory agencies across the world, especially the more stringent regulatory authorities. A review of the system employed by the Pharmacy and Poisons Board of Kenya was also done. Pharmacovigilance data, both primary and secondary, were collected and reviewed. Media reports on adverse drug reactions and poor-quality medicines over the period were also collected and reviewed. An appropriate predictive pharmacovigilance tool was also researched and identified. It was found that the Pharmacy and Poisons Board had a robust system of collecting historical pharmacovigilance data both from the healthcare workers and the general public. However, a more responsive data collection and evaluation system is proposed that will help the agency achieve its pharmacovigilance objectives. On analysis of the data it was found that just above half of all the product complaints, about 55%, involved poor quality medicines; 15% poor performance, 13% presentation, 8% adverse drug reactions, 7% market authorization, 2% expired drugs and 1% adulteration complaints. A regulatory pharmacovigilance prioritization tool was identified, employing a risk impact analysis was proposed for regulatory action.
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