Academic literature on the topic 'Complaint'
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Journal articles on the topic "Complaint"
Armstrong, Christine, Alicia Kulczynski, and Stacey Brennan. "For all to see: social risk and observable complaining on Facebook." European Journal of Marketing 56, no. 1 (October 14, 2021): 31–71. http://dx.doi.org/10.1108/ejm-07-2020-0517.
Full textKarafoti, Eleni. "Attending to a possible complaint." Journal of Language Aggression and Conflict 7, no. 2 (September 24, 2019): 269–92. http://dx.doi.org/10.1075/jlac.00030.kar.
Full textH.A. Bijmolt, Tammo, Eelko K.R.E. Huizingh, and Adriana Krawczyk. "Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet." Internet Research 24, no. 5 (September 30, 2014): 608–28. http://dx.doi.org/10.1108/intr-03-2012-0056.
Full textMingqiang, Zhou. "Abstracts of the Chinese papers in English." Chinese as a Second Language Research 4, no. 1 (May 1, 2015): 137–40. http://dx.doi.org/10.1515/caslar-2015-0008.
Full textBingham, June. "A Complaint against Complaints." Annals of Internal Medicine 138, no. 1 (January 7, 2003): 73. http://dx.doi.org/10.7326/0003-4819-138-1-200301070-00017.
Full textHumphreys, John S., Terri A. Meehan-Andrews, Judith A. Jones, Lynn D. Griffin, Bethia A. Wilson, and Karly B. Smith. "How do rural consumers contribute to quality assurance of health services?" Australian Health Review 29, no. 4 (2005): 447. http://dx.doi.org/10.1071/ah050447.
Full textSMILANSKY, SAUL. "The Paradox of Moral Complaint." Utilitas 18, no. 3 (August 21, 2006): 284–90. http://dx.doi.org/10.1017/s0953820806002044.
Full textSulistyowati, Endah, and Danny Wibowo. "Consumer Complaint Behavior (CCB) of Jombang Health Card (KJS) for increasing health facility service." Journal of Economics, Business & Accountancy Ventura 18, no. 1 (June 2, 2015): 121. http://dx.doi.org/10.14414/jebav.v18i1.388.
Full textKusumanugraha, Yaffi Arrizki. "The Evaluation of Foreman Competency Suitability on Consumer Complaints." Jurnal Teknik Sipil dan Perencanaan 20, no. 2 (November 29, 2018): 117–22. http://dx.doi.org/10.15294/jtsp.v20i2.16172.
Full textKuster-Boluda, Amparo, Natalia Vila Vila, and Ines Kuster. "Managing international distributors’ complaints: an exploratory study." Journal of Business & Industrial Marketing 35, no. 11 (April 4, 2020): 1817–29. http://dx.doi.org/10.1108/jbim-11-2018-0336.
Full textDissertations / Theses on the topic "Complaint"
Yuen, Chi-chung Laurence, and 袁志聰. "Complaints against Hong Kong police: who are the complainees and why complained?" Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31979208.
Full textTronvoll, Bård. "Customer Complaint Behaviour in Service." Doctoral thesis, Karlstad University, Service Research Center, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1625.
Full textIt is vital for every service provider to get feedback from its customers.
This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain.
Scholarly knowledge about complaint behaviour gives the service provider valuable insight about service problems and how to improve e.g. service offerings, service processes and interactions, to increase customer satisfaction, loyalty and profit. For that reason it is argued that customers who have an unfavourable service experience should be encouraged to complain, because if not, the provider risks losing the customer and thus future revenue.
Previous research within complaint behaviour has mainly focused on the static description of motivation, antecedents, or the outcome response of complaint behaviour. The research has mainly explored different features linked to the market, the provider, the service and/or individual customer’s issues. To learn more about the customer’s complaint behaviour there is a need to take a dynamic and processual approach. This may help providers to serve customers more correctly and prevent unfavourable service experiences.
The main aim of this dissertation is to enhance the knowledge of the dynamic behavioural processes in customer complaint behaviour. The dissertation will contribute to conceptualise different aspects of customer complaint behaviour. In addition, the dissertation will give an empirical grounded understanding of contextual and emotional aspects that may help to recognize the complexity of the complaint behaviour process.
The contribution is a portrayal of different models describing the dynamic process of complaint behaviour including a new customer complaint behaviour model. Customer complaint behaviour is viewed as action and reaction - as a dynamic adjustment process that occurs during and/or after the service interaction, rather as a post-purchase activity. In order to capture these adjustments, a new conceptual complaint model is suggested which holds three thresholds for complaint behaviour and emphasis three different behavioural categories in the complaint process. Further, the dissertation gives an explanation of contextual and emotional issues that influence the complaint behaviour. The dissertation also includes an epistemological framework to anchor the paradigmatic belongings of service research as a basis for the design of studies in the area of customer complaint behaviour.
Mukherjee, Indraneel. "Edmund Spenser and the complaint." Thesis, University of Cambridge, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.621677.
Full textTronvoll, Bård. "Customer complaint behaviour in service /." Karlstad : Faculty of Economic Sciences, Communication and IT, Business Administration, Karlstads universitet, 2008. http://www.diva-portal.org/kau/abstract.xsql?dbid=1625.
Full textde, Klerk Marisa Janette. "The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour." Diss., University of Pretoria, 2016. http://hdl.handle.net/2263/60799.
Full textNavorsing oor verbruikers se klagte-gedrag in opkomende lande, insluitend Suid-Afrika, is nie baie ver gevorder nie. Die omvattende veranderende Suid-Afrikaanse verbruikerslandskap, tesame met die volgehoue sosio-politieke veranderinge en die kulturele veranderinge in die multikulturele polulasie, noodsaak die monitering van veranderinge in verbruikers se waardes. Daar bestaan egter baie min navorsing in Suid-Afrika oor verbruikers se persoonlike waardes. Voorts is die effek van persoonlike waardes op klagte-gedrag nog nie in die Suid-Afrikaanse konteks ondersoek nie. Verskeie navorsers stel voor dat die waarde-houding-gedrag-hiërargiemodel, wat uit sosiale aanpassingsteorie spruit, gebruik moet word om die verhouding tussen waardes en gedrag te verstaan. Die model stel dat oorsaaklikheid vanaf abstrakte waardes, deur houdings, na spesifieke gedrag vloei (Homer & Kahle, 1988; Hayley et al., 2014). Dit wil sê, waardes beïnvloed gedrag indirek deur houdings. Terwyl die waarde-houding-gedrag-model in 'n verskeidenheid klagte-gedrag-kontekste bevestig is, is dit nog nie in 'n Suid-Afrikaanse klagte-gedrag-konteks ondersoek nie. Gevolglik is die sosiale aanpassingsteorie en die waarde-houding-gedrag-model as teoretiese raamwerk in hierdie studie toegepas om die effek van verbruikers se persoonlike waardes en houdings teenoor kleinhandelaars se klagte-hantering op hulle klagte-gedrag in die Suid-Afrikaanse konteks te bepaal. Die verwantskappe tussen verbruikers se demografiese veranderlikes en hulle persoonlike waardes, en tussen demografiese veranderlikes en klagte-gedrag is ook verken. 'n Opname is onder verbruikers wat ontevrede was met die werksverrigting van hulle groot huishoudelike toerusting oor 'n vier-jaar-herroepingstydperk gedoen. Data is deur 'n selfgeadministreerde vraelys ingesamel waarin persoonlike waardes met Kahle (1983) se List of Values (LOV) en houdings teenoor kleinhandelaars se klagte-hantering met 'n aangepaste weergawe van Keng et al. (1995) se "Houdings teenoor besighede"-skaal gemeet is. Geriefsteekproefneming en sneeubalsteekproefneming, wat 361 bruikbare vraelyste opgelewer het, is in Tswane, 'n groot metropolitaanse gebied in Suid-Afrika, onderneem. Verkennende faktoranalise het drie waardedimensies, naamlik (1) Harmonie en Respek, (2) Hedonisme en (3) Prestasie, opgelewer. Die Pearsonkorrelasie-analise se resultate toon dat 'n toename in belangrikheid in enige van die drie waardedimensies tot 'n meer negatiewe houding teenoor kleinhandelaars se klagte-hantering lei. Voorts dui die resultate van die multinomiese logistiese regressie-analise daarop dat 'n toename in verbruikers se negatiewe houding teenoor kleinhandelaars se klagte-hantering tot 'n afname lei in hul geneigdheid tot publieke klagte-gedrag. Die resultate van die ANOVA-analise toon verder dat daar verwantskappe tussen spesifieke persoonlike waardes en geslag, ouderdom en populasiegroep bestaan. Die studie het implikasies vir bemarkers, beleidmakers, kleinhandelaars en verbruikersbeskerming-organisasies.
Dissertation (MConsumer Science)--University of Pretoria, 2016.
Consumer Science
MConsumer Science
Unrestricted
YANG, BEIYAO, and XUE LI. "Complaint Handling : A multiple case study: key factors that influence the efficiency of complaint handling in manufacturing industry." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-54223.
Full textMarsland, Rebecca Louise Katherine. "Complaint in Scotland c.1424- c.1500." Thesis, University of Oxford, 2014. http://ora.ox.ac.uk/objects/uuid:05468bd1-c936-426f-9ab4-79afb94a59fb.
Full textFigueroa, Sánchez Camila. "Is finance most binding constraint or complaint." Tesis, Universidad de Chile, 2014. http://www.repositorio.uchile.cl/handle/2250/129906.
Full textAutor no autoriza el acceso a texto completo de su documento
Access to external finance is usually remarked as a salient obstacle for entrepreneurs and SMEs, although in theory other non-financial constraints could be more binding. We contribute to this debate exploiting the idea that if external finance is more constrained for some firms, then they should be using more heavily their internal funds, everything else constant, with a higher share of reinvested earnings. Using multi-country firm surveys of developing nations we outline two stylized facts. First, entrepreneurs reinvest a larger share of their earnings. Firms younger than 5 years old have a share of reinvested profits 25% larger than that for older firms. Second, although the reinvestment of internal funds is significantly higher for groups that have restricted access to credit (loans rejected or could not apply), we do not find statistical significance for groups that self-report finance as their “most binding constraint”. These findings suggest that one should not equate firm complains to binding constraints or, alternatively, that indivisibility generate W-shaped cost curves and scale-up challenges, where investing $1K has low return even if investing $10M could have a high return.
Dubova, V. O. "Establishing of constitional complaint institute in Ukraine." Thesis, Сумський державний університет, 2014. http://essuir.sumdu.edu.ua/handle/123456789/35032.
Full textYaryan, Elizabeth C. "Special education complaint management: A national profile." W&M ScholarWorks, 1992. https://scholarworks.wm.edu/etd/1539618712.
Full textBooks on the topic "Complaint"
Ahmed, Sara. Complaint! Durham: Duke University Press, 2021.
Find full textRoth, Philip A. Portnoy's complaint. New York: Vintage International, 1994.
Find full textRoth, Philip A. Portnoy's complaint. Harmondsworth: Penguin, 1986.
Find full textRoth, Philip A. Portnoy's complaint. New York: Random House, 2002.
Find full textLehman, Ernest, and Sidney Beckerman. Portnoy's complaint. [Burbank, CA]: Warner Bros. Entertainment Inc., 2012.
Find full textThe complaint. London: Nick Hern Books, 2012.
Find full textRoth, Philip A. Portnoy's complaint. New York: Simon & Schuster, 1991.
Find full textRoth, Philip A. Portnoy's complaint. London: Vintage, 1995.
Find full textSilverman, Bruce. How to complain for fun and profit. [S.l.]: Mario Schulzke, 2008.
Find full textStaadt, Jochen. Eingaben: Die institutionalisierte Meckerkultur in der DDR : Goldbrokat, Kaffee-Mix, Büttenreden, Ausreiseanträge u. andere Schwierigkeiten mit den Untertanen. Berlin: Forschungsverbund SED-Staat, 1996.
Find full textBook chapters on the topic "Complaint"
Smith, Rosalind, Michelle O'Callaghan, and Sarah C. E. Ross. "Complaint." In A Companion to Renaissance Poetry, 339–52. Chichester, UK: John Wiley & Sons, Ltd, 2018. http://dx.doi.org/10.1002/9781118585184.ch25.
Full textStauss, Bernd, and Wolfgang Seidel. "Complaint Evaluation." In Management for Professionals, 205–33. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-98705-7_10.
Full textStauss, Bernd, and Wolfgang Seidel. "Complaint Reporting." In Management for Professionals, 305–28. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-98705-7_12.
Full textStauss, Bernd, and Wolfgang Seidel. "Complaint Stimulation." In Management for Professionals, 85–105. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-98705-7_6.
Full textStauss, Bernd, and Wolfgang Seidel. "Complaint Acceptance." In Management for Professionals, 107–38. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-98705-7_7.
Full textStauss, Bernd, and Wolfgang Seidel. "Complaint Processing." In Management for Professionals, 139–59. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-98705-7_8.
Full textStauss, Bernd, and Wolfgang Seidel. "Complaint Reaction." In Management for Professionals, 161–204. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-98705-7_9.
Full textWard, Tracey, Raphael Bernier, Cora Mukerji, Danielle Perszyk, James C. McPartland, Ellen Johnson, Susan Faja, et al. "Formal Complaint." In Encyclopedia of Autism Spectrum Disorders, 1319–20. New York, NY: Springer New York, 2013. http://dx.doi.org/10.1007/978-1-4419-1698-3_1962.
Full textManuel, Kellerbauer, and Pablo Alfonso Lamadrid de. "Part I Antitrust Rules (Articles 101 and 102 TFEU), 12 Rejection of Complaints." In EU Competition Procedure. Oxford University Press, 2022. http://dx.doi.org/10.1093/law-ocl/9780198799412.003.0012.
Full textStegner, Paul D. "Complaint." In The Oxford History of Poetry in English, 334–50. Oxford University Press, 2022. http://dx.doi.org/10.1093/oso/9780198830696.003.0019.
Full textConference papers on the topic "Complaint"
Samonte, Mary Jane C., Justine Marl Q. Arganza, Carl Matthew E. Aurelio, and Princess Dianne A. Gonzales. "E-Complaint." In ICISS 2019: 2019 the 2nd International Conference on Information Science and Systems. New York, NY, USA: ACM, 2019. http://dx.doi.org/10.1145/3322645.3322658.
Full textSangroya, Amit, C. Anantaram, Pratik Saini, and Mrinal Rawat. "Extracting Latent Beliefs and using Epistemic Reasoning to Tailor a Chatbot." In Twenty-Seventh International Joint Conference on Artificial Intelligence {IJCAI-18}. California: International Joint Conferences on Artificial Intelligence Organization, 2018. http://dx.doi.org/10.24963/ijcai.2018/860.
Full textRodzman, Shaiful Bakhtiar bin, Siti Suhaima binti Suhaili, Normaly Kamal Ismail, Nurazzah Abd Rahman, Syed Ahmad Aljunid, and Aslida binti Omar. "Domain Specific Classification of Malay Based Complaints using the Complaint Concept Ontologies." In ICSCA '19: 2019 8th International Conference on Software and Computer Applications. New York, NY, USA: ACM, 2019. http://dx.doi.org/10.1145/3316615.3316682.
Full textDahy, Flávia, Aline Matos, Thais Romano, Rosa Maria Marcusso, Tatiane Assone, Camila Romano, Augusto Penalva de Oliveira, and Jerusa Smid. "COVID-19 - RELATED COGNITIVE IMPAIRMENT IN PATIENTS FOLLOWED AT A REFERRAL CENTER IN SÃO PAULO, BRAZIL." In XIII Meeting of Researchers on Alzheimer's Disease and Related Disorders. Zeppelini Editorial e Comunicação, 2021. http://dx.doi.org/10.5327/1980-5764.rpda071.
Full textRazali, Razulaimi, and Jafreezal Jaafar. "Complaint handling theoretical framework." In 2012 International Conference on Computer & Information Science (ICCIS). IEEE, 2012. http://dx.doi.org/10.1109/iccisci.2012.6297275.
Full textKormpho, Pattamaporn, Panida Liawsomboon, Narut Phongoen, and Siripen Pongpaichet. "Smart Complaint Management System." In 2018 Seventh ICT International Student Project Conference (ICT-ISPC). IEEE, 2018. http://dx.doi.org/10.1109/ict-ispc.2018.8523949.
Full textYance Nanlohy, Lucan, Eko Mulyanto Yuniarno, and Supeno Mardi Susiki Nugroho. "Classification of Public Complaint Data in SMS Complaint Using Naive Bayes Multinomial Method." In 2020 4th International Conference on Vocational Education and Training (ICOVET). IEEE, 2020. http://dx.doi.org/10.1109/icovet50258.2020.9229941.
Full textKandhari, Vishesh K., and Keertika D. Mohinani. "GPS based complaint redressal system." In 2014 IEEE Global Humanitarian Technology Conference - South Asia Satellite (GHTC-SAS). IEEE, 2014. http://dx.doi.org/10.1109/ghtc-sas.2014.6967558.
Full textNaik, Abhishek, Apurva Saksena, Kumaresan Mudliar, Ayesha Kazi, Prerna Sukhija, and Renuka Pawar. "Secure Complaint bot using Onion Routing Algorithm Concealing identities to increase effectiveness of complain bot." In 2018 Second International Conference on Electronics, Communication and Aerospace Technology (ICECA). IEEE, 2018. http://dx.doi.org/10.1109/iceca.2018.8474839.
Full textRahman, Mohd Khirzanbadzli A. "Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry." In ISSC 2016 International Conference on Soft Science. Cognitive-crcs, 2016. http://dx.doi.org/10.15405/epsbs.2016.08.112.
Full textReports on the topic "Complaint"
Morrison, Dawn, Edward Nykaza, and Nicole Wyant. To complain or not to complain : spatial analysis of complaint behavior around military installations. Engineer Research and Development Center (U.S.), June 2018. http://dx.doi.org/10.21079/11681/27355.
Full textFalk, J., ed. Complaint Feedback Loop Operational Recommendations. RFC Editor, November 2011. http://dx.doi.org/10.17487/rfc6449.
Full textSodbinow, Emmanuel. Pegasystem' Pegacarechain Complaint Management System. Boston, MA: Patricia Seybold Group, March 2002. http://dx.doi.org/10.1571/pr3-21-02cc.
Full textCarey, William. The complaint process in protective services for children. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.918.
Full textNykaza, Edward T., Kathleen Hodgdon, Trent Gaugler, Peg Krecker, and George Luz. An Investigation of Community Attitudes Toward Blast Noise: Complaint Survey Protocol. Fort Belvoir, VA: Defense Technical Information Center, October 2010. http://dx.doi.org/10.21236/ada575281.
Full textNykaza, Edward T., Kathleen Hodgdon, Gloria Wienke, Trent Gaugler, Peg Krecker, and George Luz. An Investigation of Community Attitudes Toward Blast Noise. Complaint Survey Protocol. Fort Belvoir, VA: Defense Technical Information Center, April 2012. http://dx.doi.org/10.21236/ada561216.
Full textValenti, Joe. Financial Pain Points for Older Consumers: A Look at the CFPB Complaint Database. Washington, DC: AARP Public Policy Institute, September 2021. http://dx.doi.org/10.26419/ppi.00147.001.
Full textLewis, Pat. Implementing an Impartial Panel as a Cost Avoidance Mechanism in Equal Employment Opportunity Complaint Resolution. Fort Belvoir, VA: Defense Technical Information Center, January 1995. http://dx.doi.org/10.21236/ada298251.
Full textAggens, Lorenz W. When People Complain Using Communication, Negotiation and Problem Solving to Resolve Complaints. Fort Belvoir, VA: Defense Technical Information Center, June 1991. http://dx.doi.org/10.21236/ada238902.
Full textAndrade Scroferneker, Cleusa Maria, Lidiane Ramirez Amorim, and Rebeca Gomes escobar. As ‘Ouvidorias’ virtuais em Hospitais Universitários Brasileiros e Espanhóis / Online “Complaint Departments” in Brazilian and Spanish University Hospitals. Revista Internacional de Relaciones Públicas, December 2013. http://dx.doi.org/10.5783/rirp-6-2013-03-29-50.
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