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Books on the topic 'Communication skills training'

Author: Grafiati

Published: 4 June 2021

Last updated: 20 February 2023

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1

1927-, Sutcliffe Glenna E., ed. 20 training workshops forlistening skills. Aldershot: Gower, 1989.

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2

Levy, Philippa. People skills: Interpersonal skills training for library and information work. [London]: British Library Board, 1992.

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3

Sproston, Clare. 20 training workshops for listening skills. Aldershot, Hants, England: Gower, 1989.

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4

Binsted, Don. Developments in interpersonal skills training. Aldershot: Gower, 1986.

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5

Dickson, David. Communication skills training for health professionals: An instructor's handbook. London: Chapman and Hall, 1989.

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6

David, Dickson. Communication skills training for health professionals: An instructor's handbook. London: Chapman and Hall, 1989.

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7

Fowles, Anthony. Executive decisions: Business case studies and communication skills training. Walton-on-Thames: Nelson, 1995.

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8

L, Hunsaker Phillip, ed. Management: A skills approach. 2nd ed. Upper Saddle River, N.J: Pearson Prentice Hall, 2004.

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9

Interpersonal skills training: A sourcebook of activities for trainers. London: Kogan Page, 1992.

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10

Izor, Catherine M. Staff training and recognition program: Communication and telephone skills (S1303). Dubuque, Iowa: Kendall/Hunt Pub. Co., 2002.

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11

Geerinck, Terri. Interpersonal and group skills for law enforcement. [Scarborough, Ont.]: Prentice Hall Canada Career & Technology, 2000.

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12

Tracey, McGruthers C., ed. Interpersonal and group skills for law enforcement. 2nd ed. Toronto: Pearson Prentice Hall, 2007.

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13

L, Hunsaker Phillip, ed. Training in interpersonal skills: Tips for managing people at work. 6th ed. Upper Saddle River, N.J: Pearson, 2012.

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14

Robbins, Stephen P. Training in interpersonal skills: TIPS for managing people at work. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 1996.

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15

L, Hunsaker Phillip, ed. Training in interpersonal skills: TIPS for managing people at work. 3rd ed. Upper Saddle River, N.J: Prentice Hall, 2003.

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16

Robbins, Stephen P. Training in interpersonal skills: TIPS for managing people at work. 2nd ed. Upper Saddle River, N.J: Prentice-Hall, 1996.

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17

Training in interpersonal skills: TIPS for managing people at work. Englewood Cliffs, N.J: Prentice Hall, 1989.

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18

L, Hunsaker Phillip, ed. Training in interpersonal skills: TIPS for managing people at work. 3rd ed. Upper Saddle River, N.J: Pearson/Prentice Hall, 2003.

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19

L, Hunsaker Phillip, ed. Training in interpersonal skills: TIPS for managing people at work. 5th ed. Upper Saddle River, NJ: Pearson/Prentice Hall, 2009.

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20

L, Hunsaker Phillip, ed. Training in interpersonal skills: TIPS for managing people at work. 4th ed. Upper Saddle River, NJ: Pearson/Prentice Hall, 2006.

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21

Council, National Consumer. Making good solicitors: The place of communication skills in their training. [London]: [NCC], 1989.

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22

Nelson-Jones, Richard. Human relationship skills: Training and self-help. London: Holt, Rinehart and Winston, 1986.

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23

Human relationship skills: Training and self-help. Sydney: Holt, Rinehart and Winston, 1986.

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24

Nelson-Jones, Richard. Human relationship skills: Training and self-help. London: Holt, Rinehart and Winston, 1986.

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25

Police, Illinois State. Leadership Through People Skills: Dimensional Management Training II. Springfield, Ill.]: [ISP], 2000.

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26

Robbins, Stephen P. Training in inter-personal skills: Tips for managing people at work. Englewood Cliffs, NJ: Prentice-Hall International, 1989.

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27

Jamieson, Alan. Communication at work: A guide to the communication skills needed at work and on training schemes. London: Edward Arnold, 1985.

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28

Facilitating training groups: A guide to leadership and verbal intervention skills. New York: Praeger, 1990.

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29

Welbourn, Alice. Stepping Stones: A training package on HIV/AIDS, communication, and relationship skills. Accra: ActionAid International Ghana, 2005.

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30

Welbourn, Alice. Stepping Stones: A training package on HIV/AIDS, communication, and relationship skills. Accra: ActionAid International Ghana, 2005.

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31

Welbourn, Alice. Stepping Stones: A training package on HIV/AIDS, communication, and relationship skills. Accra: ActionAid International Ghana, 2005.

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32

Orey, Maureen. Communication Skills Training. Association for Talent Development, 2014.

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33

Willmore, Joe. Communication Skills Training. American Society for Training & Development, 2004.

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34

Codependency Communication Skills Training. Learning Pubns, 1998.

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35

Downs, Lisa. Listening Skills Training. American Society for Training & Development, 2009.

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36

Listening Skills Training. ASTD Press, 2008.

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37

Orey, Maureen. Communication Skills Training (ASTD Workshop). ASTD Press, 2004.

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38

Konopasek, Lyuba, Marcy Rosenbaum, John Encandela, and Kathy Cole-Kelly. Evaluating communication skills training courses. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780198736134.003.0062.

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This chapter describes strategies for designing programme evaluation for communication skills training courses. It draws on the communication literature to demonstrate evaluation approaches including use of control groups, validated instruments, and observation methods. The logic model is introduced as a tool to ensure that evaluation is aligned with programme plans. Kirkpatrick’s four levels of programme evaluation are used to analyse training outcomes. Kirkpatrick’s Level 1 evaluates learners’ reaction to training. Level 2 evaluates changes in the learners’ attitudes, such as self-efficacy, knowledge and skills, including assessment by standardized patients. Level 3 assesses change in communication behaviours in the context of patient care, and Level 4 measures changes in patient outcomes, including patient satisfaction. Examples of each Kirkpatrick level are provided in this chapter, along with their strengths and limitations.

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39

Cavasina, Richard G. Co-Dependency Communication Skills Training. Learning Publications, 1994.

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40

Listening Skills (Training Extras). Chartered Institute of Personnel & Development, 1995.

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41

Interpersonal Skills (Library Training Guide). Bernan Press, 1993.

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42

Language & communication skills: Workplace Training Project. [Washington, DC]: U.S. Dept. of Education, National Workplace Literacy Program, 1997.

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43

D, Maria Antoniadis Ph. Social Skills Training for Nonverbal Communication. Contemporary Medical Education, 1997.

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44

Hoosen, Chris. Communication Skills (Travel Agent Training Series). Travel Text Associates, 1989.

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45

Makoul, Gregory, Joshua Hauser, and Henry Schneiderman. Medical student training in communication skills. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780198736134.003.0007.

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This chapter reviews contemporary approaches to teaching and assessing communication skills at the medical school level, explicating considerations for effective communication in the context of oncology and primary care. Primary approaches for training involve small-group teaching with either role play or interviews with simulated patients. The SEGUE Framework for Teaching and Assessing Communication Skills is a widely used conceptual framework that is flexible enough for diverse situations, yet sufficiently specific to afford practical guidance. Several aspects of communication in oncology and palliative care make communication particularly challenging and important: (i) physician role; (ii) illness severity; (iii) interdisciplinary teams; (iv) dying and death; (v) family involvement. Accordingly, this context presents predicaments requiring advanced communication skills, which augment the basic skills needed to accomplish tasks outlined in the SEGUE Framework. These include addressing: (i) bad news; (ii) prognosis/uncertainty; (iii) goals of care/palliative care; (iv) conflict management; (v) family meetings; (vi) teamwork.

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46

Bylund, Carma L., Stephen Scott, and Khalid Alyafei. Communication skills training in Arab countries. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780198736134.003.0061.

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Abstract:

In this chapter, we describe some of the challenges present in healthcare communication in Arab countries, including: disclosure of diagnosis; working with families; and language barriers. We then focus specifically on the efforts being made in the multicultural state of Qatar to improve communication skills in healthcare. We describe the curricular approach with medical students at Weill Cornell Medical College in Qatar, with examples of challenges faced surrounding gender and culture issues. We then describe the communication skills training programme for residents, fellows, and practising physicians at Hamad Medical Corporation, the public healthcare system. Challenges in Arab countries for healthcare communication result predominantly from multicultural populations and from cultural differences with the West. This chapter explores how these clinicians can face and transcend these challenges via communication skills training.

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47

Communication Skills Training for Health Professionals. Chapman & Hall, 1996.

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48

Hunsaker, Phillip L. Training in Management Skills. Prentice Hall, 2001.

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49

Lipkin, Mack. The history of communication skills knowledge and training. Oxford University Press, 2017. http://dx.doi.org/10.1093/med/9780198736134.003.0001.

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This chapter provides historical overview of communication skills knowledge in cancer care. Topics discussed include the role communication plays in classical accounts of medicine, medical education, the Lipkin model, American Academy on Communication in Healthcare, and Cancer Research Campaign Studies in the United Kingdom. Most of the history of communication skills knowledge and teaching derives from work and studies done in general medicine, or further afield, rather than in cancer care. This chapter includes such material because much of our communication knowledge and skill is generic, crosses specific applications and content areas like cancer care, and because the most useful conceptual frameworks and approaches began elsewhere and have only partially been rendered cancer specific.

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50

Skills Training In Communication And Related Topics. Radcliffe Medical PR, 2009.

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