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Journal articles on the topic 'Communication-satisfaction'

Author: Grafiati

Published: 4 June 2021

Last updated: 28 January 2023

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1

McManus, Tara G., and Jon Nussbaum. "Ambiguous Divorce-Related Communication, Relational Closeness, Relational Satisfaction, and Communication Satisfaction." Western Journal of Communication 75, no. 5 (October 2011): 500–522. http://dx.doi.org/10.1080/10570314.2011.608407.

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2

PINCUS, J. DAVID. "COMMUNICATION SATISFACTION, JOB SATISFACTION, AND JOB PERFORMANCE." Human Communication Research 12, no. 3 (March 1986): 395–419. http://dx.doi.org/10.1111/j.1468-2958.1986.tb00084.x.

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3

Lavner, Justin A., Benjamin R. Karney, and Thomas N. Bradbury. "Does Couples' Communication Predict Marital Satisfaction, or Does Marital Satisfaction Predict Communication?" Journal of Marriage and Family 78, no. 3 (March 22, 2016): 680–94. http://dx.doi.org/10.1111/jomf.12301.

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4

GÜLLÜPUNAR, Hasan. "COMMUNICATION SATISFACTION OF STUDENTS OF COMMUNICATION: A RESEARCH TO DEFINE COMMUNICATION SATISFACTION LEVEL AND VARIABLES OF STUDENTS OF COMMUNICATION FACULTY." Journal of Academic Social Science Studies Volume 6 Issue 1, no. 6 (2013): 725–49. http://dx.doi.org/10.9761/jasss_515.

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5

Meeks, Brenda S., Susan S. Hendrick, and Clyde Hendrick. "Communication, Love and Relationship Satisfaction." Journal of Social and Personal Relationships 15, no. 6 (December 1998): 755–73. http://dx.doi.org/10.1177/0265407598156003.

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6

Reyes, Pedro, and Douglas Hoyle. "Teachers' Satisfaction With Principals' Communication." Journal of Educational Research 85, no. 3 (January 1992): 163–68. http://dx.doi.org/10.1080/00220671.1992.9944433.

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7

Clampitt, Phillip G., and Dennis Girard. "Communication satisfaction: A useful construct?" New Jersey Journal of Communication 1, no. 2 (September 1993): 84–102. http://dx.doi.org/10.1080/15456879309367255.

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8

Gregson, Terry. "The Separate Constructs of Communication Satisfaction and Job Satisfaction." Educational and Psychological Measurement 51, no. 1 (March 1991): 39–48. http://dx.doi.org/10.1177/0013164491511003.

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Litzinger, Samantha, and Kristina Coop Gordon. "Exploring Relationships Among Communication, Sexual Satisfaction, and Marital Satisfaction." Journal of Sex & Marital Therapy 31, no. 5 (October 2005): 409–24. http://dx.doi.org/10.1080/00926230591006719.

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Steele, Godfrey A., and Daniel Plenty. "Supervisor–Subordinate Communication Competence and Job and Communication Satisfaction." International Journal of Business Communication 52, no. 3 (April 2014): 294–318. http://dx.doi.org/10.1177/2329488414525450.

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11

Platonova, Elena A., Haiyan Qu, and Jan Warren-Findlow. "Patient-centered communication: dissecting provider communication." International Journal of Health Care Quality Assurance 32, no. 2 (March 11, 2019): 534–46. http://dx.doi.org/10.1108/ijhcqa-02-2018-0027.

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PurposeThe purpose of this paper is to examine the relationship between patients’ provider communication effectiveness and courteousness with patients’ satisfaction and trust at free clinics.Design/methodology/approachThis cross-sectional survey (n=507), based on the Consumer Assessment of Healthcare Providers and Systems instrument, was conducted in two Southeastern US free clinics. Latent class analysis (LCA) was used to identify patient subgroups (clusters) with similar but not immediately visible characteristics.FindingsAcross the items assessing provider communication effectiveness and courteousness, five distinct clusters based on patient satisfaction, trust and socio-demographics were identified. In clusters where communication and courteousness ratings were consistent, trust and satisfaction ratings were aligned with these domains, e.g., 54 percent rated communication and courteousness highly, which was associated with high patient satisfaction and trust. When communication effectiveness and courteousness ratings diverged (e.g., low communication effectiveness but high courteousness), patient trust and satisfaction ratings aligned with communication effectiveness ratings. In all clusters, the association was greater for communication effectiveness than for provider courteousness. Thus, provider courteousness was important but secondary to communication effectiveness.Practical implicationsInvestment in patient-centered communication training for providers will improve patient satisfaction and trust.Originality/valueThe study is the first to examine individual provider communication components and how they relate to patient satisfaction and trust in free clinics. LCA helped to more fully examine communication constructs, which may be beneficial for more nuanced quality improvement efforts.

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12

Bedoya, Ever. "Leadership influence on job satisfaction and communication satisfaction in SMEs under computer-mediated- communication environments." Revista Facultad de Ciencias Económicas 29, no. 1 (March 30, 2021): 115–26. http://dx.doi.org/10.18359/rfce.5298.

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Organizational investments in ICTs have made computer-mediated communication an active agent in organizations that impact how employees perceive leadership’s influence on job satisfaction and communication satisfaction. This study aims to determine whether there is a significant and positive relationship between transactional, transformational, and level 5 leadership styles on job satisfaction and communication satisfaction. The sample included 103 employees from Colombian small and medium-sized enterprises (SMEs) in the tertiary sector. Linear regressions evidenced a significant and positive influence of the three leadership styles on job satisfaction and communication satisfaction. These regressions also showed a more substantial level 5 leadership effect on communication satisfaction when the three variables interact within the organization. Similarly, transformational leadership positively impacted job satisfaction. In conclusion, leadership has a positive impact on smes under computer-mediated communication (CMC) environments.

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13

Sinčić Ćorić, Dubravka, Nina Pološki Vokić, and Ana Tkalac Verčič. "Does good internal communication enhance life satisfaction?" Journal of Communication Management 24, no. 4 (May 8, 2020): 363–76. http://dx.doi.org/10.1108/jcom-11-2019-0146.

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PurposeThe study explored the relationship between the two concepts—internal communication satisfaction (ICS) and life satisfaction. Additionally, the study analyzed the link between eight internal communication dimensions (satisfaction with feedback, satisfaction with communication with immediate superior, satisfaction with horizontal communication, satisfaction with informal communication, satisfaction with information about the organization, satisfaction with communication climate, satisfaction with the quality of communication media and satisfaction with communication in meetings) and life satisfaction.Design/methodology/approachTo exclude the potential impact of contextual factors, we conducted a quantitative field research on a homogeneous sample of 507 respondents, employed in a multinational organization. For the assessment of ICS, we used the Internal Communication Satisfaction Scale (UPZIK), developed by Tkalac Vercic et al. (2009). For the assessment of life satisfaction, we used the satisfaction with life acale (SWLS) developed by Diener et al. (1985).FindingsResults showed a very high, statistically significant correlation between ICS and life satisfaction. All dimensions of ICS are highly correlated with life satisfaction, but this relationship proved to be the strongest between life satisfaction and two dimensions of ICS (satisfaction with informal communication and satisfaction with communication climate).Research limitations/implicationsOur study has three general limitations: (1) the dataset is of cross-sectional nature, which prevents inferring causality between variables; (2) a common source bias is present (ICS and life satisfaction are measured from the same source) and (3) we used self-reports [given the subjective nature and others’ reports of life satisfaction yield weaker but similar results (Erdogan et al., 2012)].Originality/valueWe identified satisfaction with internal communication, as a work domain that has not yet received attention in the management literature, to have an important role in life satisfaction. Among others, we found satisfaction with informal communication and satisfaction with communication climate to be especially relevant ICS dimensions, implying that organizations should primarily cultivate non-formalized dimensions of internal communication—a positive communication environment.

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Kumar, C. Vasantha, and M. S. R. Mariyappan. "Communication Satisfaction Audit: Imperative of Time." Asian Journal of Research in Social Sciences and Humanities 6, no. 9 (2016): 1165. http://dx.doi.org/10.5958/2249-7315.2016.00862.5.

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15

Buller, Mary Klein, and David B. Buller. "Physicians' Communication Style and Patient Satisfaction." Journal of Health and Social Behavior 28, no. 4 (December 1987): 375. http://dx.doi.org/10.2307/2136791.

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16

DaeHyun Kim, Ji-Hyang lim, and 김현진. "Communication satisfaction between physician and nurse." Health Communication, the Official Journal of Korean Academy on Communication in Healthcare 6, no. 1 (June 2011): 13–22. http://dx.doi.org/10.15715/kjhcom.2011.6.1.13.

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17

Evans, Barry J., Robb O. Stanley, and Graham D. Burrows. "Communication Skills Training and Patients' Satisfaction." Health Communication 4, no. 2 (April 1992): 155–70. http://dx.doi.org/10.1207/s15327027hc0402_5.

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18

Bartlett, Chrystal. "Supervisory Communication and Subordinate Job Satisfaction." Public Library Quarterly 18, no. 1 (March 24, 2000): 9–30. http://dx.doi.org/10.1300/j118v18n01_03.

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19

Gray, Judy, and Heather Laidlaw. "Improving the Measurement of Communication Satisfaction." Management Communication Quarterly 17, no. 3 (February 2004): 425–48. http://dx.doi.org/10.1177/0893318903257980.

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20

Putti, Joseph M., Samuel Aryee, and Joseph Phua. "Communication Relationship Satisfaction and Organizational Commitment." Group & Organization Studies 15, no. 1 (March 1990): 44–52. http://dx.doi.org/10.1177/105960119001500104.

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21

Den Hartog, Deanne N., Corine Boon, Robert M. Verburg, and Marcel A. Croon. "HRM, Communication, Satisfaction, and Perceived Performance." Journal of Management 39, no. 6 (April 3, 2012): 1637–65. http://dx.doi.org/10.1177/0149206312440118.

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22

Parsons, Ruth J., Enid O. Cox, and Priscilla Kimboko. "Satisfaction, Communication and Affection in Caregiving." Journal of Gerontological Social Work 13, no. 3-4 (February 16, 1989): 9–20. http://dx.doi.org/10.1300/j083v13n03_02.

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23

Rowland-Morin, Pamela A., and J. Gregory Carroll. "Verbal Communication Skills and Patient Satisfaction." Evaluation & the Health Professions 13, no. 2 (June 1990): 168–85. http://dx.doi.org/10.1177/016327879001300202.

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24

Shendurnikar, Niranjan, and Pareshkumar A. Thakkar. "Communication Skills to Ensure Patient Satisfaction." Indian Journal of Pediatrics 80, no. 11 (February 3, 2013): 938–43. http://dx.doi.org/10.1007/s12098-012-0958-7.

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25

Smith, Stephanie A., Alyssa Patmos, and Margaret J. Pitts. "Communication and Teleworking: A Study of Communication Channel Satisfaction, Personality, and Job Satisfaction for Teleworking Employees." International Journal of Business Communication 55, no. 1 (July 6, 2015): 44–68. http://dx.doi.org/10.1177/2329488415589101.

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This study examines teleworkers’ job satisfaction related to the use of and satisfaction with a variety of communication channels and workers’ personality type. U.S. teleworkers ( N = 384) completed an online survey and self-reported on dimensions of communication channel satisfaction, job satisfaction, and personality. Results indicated that extraversion, openness, agreeableness, and conscientiousness are positively correlated with job satisfaction. Additionally, significant moderating effects were found for the relationship between openness and phone and video communication, and agreeableness and phone communication on job satisfaction. Findings from this study yield important practical implications for organizations including suggestions for optimizing communication satisfaction for employees of differing personality types and recommendations to help organizations effectively hire and retain teleworkers.

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26

Zwijze-Koning, Karen, and Menno de Jong. "Evaluating the Communication Satisfaction Questionnaire as a Communication Audit Tool." Management Communication Quarterly 20, no. 3 (February 2007): 261–82. http://dx.doi.org/10.1177/0893318906295680.

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27

Hampton, Adam J., Jessica Rawlings, Stanislav Treger, and Susan Sprecher. "Channels of computer-mediated communication and satisfaction in long-distance relationships." Interpersona: An International Journal on Personal Relationships 11, no. 2 (February 23, 2018): 171–87. http://dx.doi.org/10.5964/ijpr.v11i2.273.

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In the last decade, there has been a surge in the number of ways in which romantic partners can remain in contact with each other. The use of communication technologies may have important implications for the maintenance of relationship satisfaction. Unfortunately, most research in this domain has been conducted with samples that are composed predominantly by individuals in geographically-close relationships. This study examined the use of communication technologies in long-distance relationships, including how various mediums of communication are associated with relationship satisfaction and communication satisfaction. Using a diverse online sample of individuals in long-distance relationships, we found that the frequency of utilizing various channels of communication was associated with relationship satisfaction and communication satisfaction. The most frequently used channel of communication was text messaging. However, Skype use was the strongest predictor of both relationship satisfaction and communication satisfaction. Further, communication satisfaction mediated the relation between Skype use and relationship satisfaction. We integrate our findings into theoretical perspectives on computer-mediated communication.

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28

Choi, Sang Won. "The Influence of Communication Satisfaction on Exercise Satisfaction and Exercise Effectiveness." Journal of Sport and Leisure Studies 37 (August 31, 2009): 1659–70. http://dx.doi.org/10.51979/kssls.2009.08.37.1659.

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29

Done, Robert S., and John Semmens. "Improving Construction Communication." Transportation Research Record: Journal of the Transportation Research Board 1907, no. 1 (January 2005): 2–7. http://dx.doi.org/10.1177/0361198105190700101.

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Data collected from Arizona Department of Transportation customers during the SR-51 project were examined. During the $75 million project, approximately 10 mi of SR-51 between I-10 and SR-101 was renovated to include new high-occupancy-vehicle lanes and rubberized asphalt. Communication was measured by customers’ (e.g., motorists’ as well as local residents’ and businesses’) utilization of four direct communication channels (e.g., construction signage) and four indirect communication channels (e.g., television programming). Satisfaction was measured by a composite score based on customer satisfaction with traffic, dust, noise, signage, and information during the construction process. Almost all respondents relied on at least one channel for construction communication, and almost 80% of respondents reported using between one and three channels. The most frequently used channel was construction signs (55.9%), and the least frequently used channel was e-mail alerts (1.5%). Fewer than 4% of the respondents did not use any communication channel. Direct communication channels resulted in higher customer satisfaction than did indirect communication channels. Construction bulletins contributed the most to customer satisfaction, followed by the project website. Neither television nor radio contributed to customer satisfaction. As sources of project communication, neighbors and friends had a strong but negative effect on customer satisfaction.

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Winadi Prasetyoning Tyas, Ari Anggarani, Ummanah Ummanah, and Dwi Wahyuningsih. "How Service Quality And Communication Interpersonal Affect Customer Satisfaction Making E-Ktp Sukamulya Tangerang." MBIA 20, no. 3 (February 23, 2022): 295–305. http://dx.doi.org/10.33557/mbia.v20i3.1589.

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This study aims to analyze the direct and indirect effect of Service Quality through Interpersonal Communication on Customer Satisfaction in the manufacture of E-KTP in the Sukamulya sub-district, Tangerang. This study involved 240 respondents, analysis of the data using Path Analysis with SEM LISREL data analysis of the customer satisfaction variable as an endogenous variable, interpersonal communication as an intervening variable, service quality variable as an exogenous variable. Sources of data in this study use primary data and secondary data. The study results indicate that the service quality variable directly has a significant effect on customer satisfaction. Interpersonal communication directly has a significant effect on customer satisfaction. Service quality directly has a significant effect on interpersonal communication. Service quality indirectly has a significant effect on customer satisfaction through interpersonal communication. This research implies that Sukamulya Village, Tangerang, in general, needs efforts to maintain and improve customer satisfaction. Through interpersonal communication, efforts to increase customer satisfaction can be made with service quality. Efforts to improve service quality in Sukamulya, Tangerang will strengthen customer satisfaction. Improved interpersonal communication of Sukamulya Sub-district Tangerang employees will be effective in strengthening customer satisfaction if the information provided to the community is appropriate and acceptable Keywords: Interpersonal Communication, Service Quality, Customer Satisfaction, E-KTP Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh langsung dan tidak langsung Service Quality melalui Communication Interpersonal terhadap Customer Satisfaction pada pembuatan E-KTP di kelurahan sukamulya tangerang. Penelitian ini melibatkan 240 responden, analisis terhadap data menggunakan Path Analysis dengan analisis data SEM LISREL terhadap variable customer satisfaction sebagai variable endogen, communication interpersonal sebagai variable intervening, variabel service quality sebagai variable eksogen. Sumber data dalam penelitian ini menggunakan data primer dan data sekunder. Hasil penelitian menunjukkan bahwa variable service quality secara langsung berpengaruh signifikan terhadap customer satisfaction. Commonuciation interpersonal secara langsung berpengaruh signifikan terhadap customer satisfaction. Service quality secara langsung berpengaruh signifikan terhadap communication interpersonal. Service quality secara tidak langsung berpengaruh signifikan terhadap customer satisfaction melalui communication interpersonal. Implikasi dari hasil penelitian ini, Kelurahan sukamulya Tangerang secara umum perlu upaya memelihara dan meningkatkan customer satisfaction. Upaya meningkatkan customer satisfaction dapat dilakukan dengan service quality melalui communication interpersonal. Upaya peningkatan service quality di kelurahan sukamulya tangerang akan efektif memperkuat customer satisfaction. Peningkatan communication interpersonal karyawan kelurahan sukamulya Tangerang akan efektif memperkuat customer satisfaction jika informasi yang diberikan kepada masyarakat sesuai dan dapat diterima. Kata kunci: Interpersonal Communication, Service Quality, Customer Satisfaction, E-KTP

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31

Finch,, Linda P. "Nurses’ Communication with Patients: Examining Relational Communication Dimensions and Relationship Satisfaction." International Journal of Human Caring 9, no. 4 (June 2005): 14–23. http://dx.doi.org/10.20467/1091-5710.9.4.14.

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Effective communication between nurse and patient is paramount in establishing the relationship that provides the basis for patient care that influences healthcare outcomes. This study examined the dimensions of nurse-patient relational communication, identified the importance of nurses’ use of patient-preferred Relational Preference behaviors, and explored nurses’ satisfaction with nurse-patient interactions. The Nurse-Patient Communication Survey instrument asked nurses to recall a specific communication event with a patient. Responses implied a two-dimensional model of nurse-patient communication composed of caring and composure. Nurses had high levels of relational satisfaction that were positively and significantly associated with the use of Relational Preference behaviors. Post hoc testing revealed the caring communication dimension significantly contributed to nurses’ overall satisfaction with patient relationships.

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Punyanunt-Carter, Narissra Maria. "Father-Daughter Relationships: Examining Family Communication Patterns and Interpersonal Communication Satisfaction." Communication Research Reports 25, no. 1 (February 19, 2008): 23–33. http://dx.doi.org/10.1080/08824090701831750.

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33

Duran, Robert L., and Walter R. Zakahi. "Communication performance and communication satisfaction: What do we teach our students?" Communication Education 36, no. 1 (January 1987): 13–22. http://dx.doi.org/10.1080/03634528709378637.

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34

Petković, Nebojša, and Milan Rapajić. "Employees' satisfaction with communication in the organization." Ekonomika 67, no. 3 (2021): 39–61. http://dx.doi.org/10.5937/ekonomika2103039p.

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Success of an organization is connected to employees' motivation and their satisfaction. Motivation growth in an organization is directly influenced by employees' communication at all levels. The subject of the survey is employees' satisfaction with communication in an organization. The aim of this work is to find out how 500 employees in Nis region estimate communication in an organization, the communication influence to the work motivation and work satisfaction in organization, how the employed managers value the superiors' communication to the employees, and which aspect of communication they are satisfied with, as well as how the employees and managers value the superiors' communication with the employees and which aspects of communication they are satisfied with. In the work the first to be analyzed were the relevant theoretical attitudes on the influence of employees' communication and communicational pleasure amongst them. The results of the realized empirical survey show that even though the employees at all levels in organization are definitely conscious of the importance of communication in organization, the managers have more positive attitude than the employees concerning the influence of certain communication on the work motivation and job satisfaction. There are remarkable differences in estimating satisfaction with certain aspects of communication, too, and the higher the position level of the observed in the organizational hierarchy is the more positive attitude on communication as a motivational factor in communication satisfaction is.

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35

John, Jessy. "Effect of organisational communication on employee satisfaction." IIMS Journal of Management Science 9, no. 3 (2018): 238. http://dx.doi.org/10.5958/0976-173x.2018.00020.9.

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Biglu, MohammadHossein, Farnaz Nateqv, Morteza Ghojazadeh, and Ali Asgharzadeh. "Communication Skills of Physicians and Patients' Satisfaction." Materia Socio Medica 29, no. 3 (2017): 192. http://dx.doi.org/10.5455/msm.2017.29.192-195.

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37

Simon, Andrew F. "Computer-Mediated Communication: Task Performance and Satisfaction." Journal of Social Psychology 146, no. 3 (June 2006): 349–79. http://dx.doi.org/10.3200/socp.146.3.349-379.

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38

Čuić Tanković, Ana, Ivana Bilić, and Iva Brajković. "Internal communication and employee satisfaction in hospitality." Management 27, no. 1 (June 28, 2022): 1–16. http://dx.doi.org/10.30924/mjcmi.27.1.1.

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This paper aims to analyze the influence of internal communication on employee satisfaction in the hospitality industry from the viewpoints of communication with superiors and colleagues. The study uses survey data from two hotels with the same quality rating and the same hotel chain. Our results indicate that both forms of communication positively influence job satisfaction, based on the PLS-SEM method.

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Chong Moo Woo and 이명천. "Communication Satisfaction and Performance of Government Employees." Journal of Public Relations 21, no. 6 (December 2017): 33–68. http://dx.doi.org/10.15814/jpr.2017.21.6.33.

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Su-Yeon Jeong. "Satisfaction of Patients by Nurse's Communication Styles." Health Communication, the Official Journal of Korean Academy on Communication in Healthcare 8, no. 1 (June 2013): 35–44. http://dx.doi.org/10.15715/kjhcom.2013.8.1.35.

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Rubin, Rebecca B., and Alan M. Rubin. "Communication apprehension and satisfaction in interpersonal relationships." Communication Research Reports 6, no. 1 (June 1989): 13–20. http://dx.doi.org/10.1080/08824098909359827.

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Day, Nancy E. "Perceived pay communication, justice and pay satisfaction." Employee Relations 33, no. 5 (August 16, 2011): 476–97. http://dx.doi.org/10.1108/01425451111153862.

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Trombetta, John J., and Donald P. Rogers. "Communication Climate, Job Satisfaction, and Organizational Commitment." Management Communication Quarterly 1, no. 4 (May 1988): 494–514. http://dx.doi.org/10.1177/0893318988001004003.

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Hall, Judith A., Julie T. Irish, Debra L. Roter, Carol M. Ehrlich, and Lucy H. Miller. "Satisfaction, Gender, and Communication in Medical Visits." Medical Care 32, no. 12 (December 1994): 1216–31. http://dx.doi.org/10.1097/00005650-199412000-00005.

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Ratcliffe, Denise, Anna Souhami, Sarah Ford, and Lesley Fallowfield. "Patient satisfaction with communication: a new instrument." Patient Education and Counseling 34 (May 1998): S24. http://dx.doi.org/10.1016/s0738-3991(98)90050-7.

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Akkirman, Ali D., and Drew L. Harris. "Organizational communication satisfaction in the virtual workplace." Journal of Management Development 24, no. 5 (June 2005): 397–409. http://dx.doi.org/10.1108/02621710510598427.

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Hiltz, Starr Roxanne, and Kenneth Johnson. "User Satisfaction with Computer-Mediated Communication Systems." Management Science 36, no. 6 (June 1990): 739–64. http://dx.doi.org/10.1287/mnsc.36.6.739.

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Murphy, Micah, and C. M. Sashi. "Communication, interactivity, and satisfaction in B2B relationships." Industrial Marketing Management 68 (January 2018): 1–12. http://dx.doi.org/10.1016/j.indmarman.2017.08.020.

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Peskin, T. "Malpractice, patient satisfaction, and physician-patient communication." JAMA: The Journal of the American Medical Association 274, no. 1 (July 5, 1995): 22b—22. http://dx.doi.org/10.1001/jama.274.1.22b.

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Peskin, Ted. "Malpractice, Patient Satisfaction, and Physician-Patient Communication." JAMA: The Journal of the American Medical Association 274, no. 1 (July 5, 1995): 22. http://dx.doi.org/10.1001/jama.1995.03530010036017.

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