To see the other types of publications on this topic, follow the link: Communication-satisfaction.
Dissertations / Theses on the topic 'Communication-satisfaction'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 dissertations / theses for your research on the topic 'Communication-satisfaction.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.
1
Sharma, Priti R. "Organizational Communication: Perceptions of Staff Members’ Level of Communication Satisfaction and Job Satisfaction." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etd/2481.
Full textAbstract:
The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces. This study was also designed to test the relationship between communication satisfaction and job satisfaction by analyzing the significance of different dimensions of Communication Satisfaction with the view that satisfaction is multifaceted.
A total of 463 non-faculty staff members from different units of a single higher education institution participated in this study. This study included non-teaching staff, including student workers and both full-time and part-time staff members. A modified version of Communication Satisfaction Questionnaire (CSQ) developed by Downs and Hazen was used to collect data. The study used a Likert-type scale with a 7-point scale and had eight dimensions (personal feedback, relationship to supervisors, horizontal and informal communication, organizational integration, organizational perspective, communication climate, media quality, and job satisfaction).
The statistical analyses of the data from eight research questions revealed some significant relationships and differences. The results found that staff members perceived their level of satisfaction with communication satisfaction dimensions personal feedback, relationship to supervisors, horizontal and informal communication, organizational integration, and media quality from somewhat satisfied to satisfied, and communication satisfaction dimensions organizational perspective and communication climate as somewhat satisfied. The results found significant differences among different dimensions of CSQ, indicating that communication satisfaction is multi-faceted. The staff members perceived their level of job satisfaction to be among somewhat satisfied to satisfied range.
The results indicated that gender and number of years in service do not seem to make a significant difference among staff members’ level of satisfaction, but level of education and job classification does. There were strong positive relations found among all dimensions of CSQ. A strong positive relationship and statistically significant correlation was found between overall communication satisfaction and job satisfaction scores, indicating that when staff members feel satisfied with communication in their workplace, they also tend to feel satisfied with their job in their workplace.
2
Lampley, James, Priti Sharma, and Donald W. Good. "Organizational Communication: Perceptions of Staff Members' Level of Communication Satisfaction and Job Satisfaction." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etsu-works/260.
Full textAbstract:
Excerpt:The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces.
3
Sharma, Priti, James Lampley, and Donald W. Good. "Organizational Communication: Perceptions of Staff Members' Level of Communication Satisfaction and Job Satisfaction." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etsu-works/280.
Full textAbstract:
The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces. This study was also designed to test the relationship between communication satisfaction and job satisfaction by analyzing the significance of different dimensions of Communication Satisfaction with the view that satisfaction is multifaceted.
The results of the study indicated that gender differences and the number of years in service do not seem to make a significant difference in the level of satisfaction among staff members, but the level of education and job classification seem to make a significant difference in the level of satisfaction among staff members. There were strong positive relationships found among all 8 dimensions of Communication Satisfaction Questionnaire (CSQ ), which indicated that staff members when felt positive about 1 dimension of CSQ, also tended to feel positive about other dimensions of CSQ. A strong positive relationship and statistically significant correlation was found between overall communication satisfaction and job satisfaction scores, indicating that when staff members feel satisfied with communication in their workplace, they also tend to feel satisfied with their job in their workplace.
4
Ramirez, Daniel Lopez. "Organizational communication satisfaction and job satisfaction within university foodservice." Thesis, Kansas State University, 2012. http://hdl.handle.net/2097/14123.
Full textAbstract:
Master of ScienceDepartment of Hospitality Management and Dietetics
Kevin L. Sauer
Satisfaction with internal communication is important in all organizations and is influenced by the quality and consistency of communication exchange. Job satisfaction is also widely studied in organizations and plays a significant role in employee behavior. Job satisfaction typically correlates with communication satisfaction across different occupations, yet little is known about the communication and job satisfaction relationship in the hospitality industry or specific foodservice organizations. This study explored multiple facets of communication and job satisfaction in a university foodservice setting using the Communication Satisfaction Questionnaire and the Abridged Job Descriptive Index. Results indicated that student employees had the highest levels of communication satisfaction (M=181.75±38.24) while classified employees reported lower communication satisfaction (M=161.00±35.04). Managers reported the lowest levels of communication satisfaction (M=156.17±30.34) and also expressed the highest job satisfaction (M=78.66±18.66). Substantial relationships between job and communication satisfaction were not clearly defined in this study; however, specific themes and opportunities for future research were discovered. Results of this study advance the knowledge about communication and job satisfaction in the foodservice environment.
5
Ehlers, Lindsay Nicole. "The relationship of communication satisfaction, job satisfaction and self-reported absenteeism." Oxford, Ohio : Miami University, 2003. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=miami1050329102.
Full textAbstract:
Thesis (M.A.)--Miami University, Dept. of Speech Communication, 2003.Title from first page of PDF document. Document formatted into pages; contains iii, 42 p. Includes bibliographical references (p. 32-35).
6
Hopper, Melissa Loraine. "Communication satisfaction, job satisfaction, organisational commitment and intention to leave." The University of Waikato, 2009. http://hdl.handle.net/10289/2801.
Full textAbstract:
The retention of highly motivated, skilled and committed employees is a major concern by organisations to achieve a competitive advantage. The turnover intentions of human capital are of interest to managers, employees, and organisations today. This study explores a theoretical model of turnover intentions that included three proximal variables, job satisfaction, affective and continuance commitment, the distal variables of subordinate communication, horizontal communication, personal feedback, media quality, communication climate, supervisor communication, job-related communication, and management communication, with turnover intentions. A questionnaire was completed by 101 participants of a rental firm in New Zealand. Job satisfaction, affective commitment, continuance commitment, subordinate communication, horizontal communication, personal feedback, media quality, communication climate, supervisor communication, job-related communication, and management communication correlated with turnover intentions. The results of the mediated regression analysis indicated that job satisfaction, affective commitment, and continuance commitment are significant mediators between the eight distal (organisational communication) variables, with turnover intentions. This study highlights the necessity for managers to develop good quality relationships with their employees to improve the quality of their communication, to foster job satisfaction, affective commitment, and continuance commitment to reduce turnover intentions. The conclusion of this study discusses the practical implications for managers, and organisations and the direction for future research.
7
Dickson, Liz. "Predicting family satisfaction from communication styles." Thesis, Dickson, Liz (2017) Predicting family satisfaction from communication styles. Honours thesis, Murdoch University, 2017. https://researchrepository.murdoch.edu.au/id/eprint/40749/.
Full textAbstract:
Family communication has been associated with significant and far reaching physiological, psychosocial, behavioural and cognitive outcomes. Despite family communication’s significance, research has been largely atheoretical and failed to adequately identify family communication’s role in family social/emotional climate. To address this disparity, a theoretically driven family communication approach was proposed. Two new scales were developed to facilitate research: the Personal Communication Scale (α = 0.80), which comprised two subscales, constructive communication (α = 0.87) and traditional communication (α = 0.86); and the Effective Family Communication Questionnaire (α = 0.98). An online survey was employed (N = 206) to examine the contribution of family communication to family climate; the predictive ability of the proposed family communication model; and the impact of different forms of communication. Results demonstrated that family communication was significantly associated with family climate rτ = 0.54, large effect, and that the proposed family communication model, predicted up to 65% of the variance in family climate/satisfaction. Constructive communication was shown to be associated with more emotion regulation, more effective family communication and more family satisfaction than traditional communication. Implications for family communication theory are discussed.
8
Anders, Ashley Nicole Keiley Margaret K. "Sexual communication anxiety, attachment, relationship satisfaction, and sexual satisfaction in Auburn." Auburn, Ala, 2008. http://repo.lib.auburn.edu/EtdRoot/2008/SUMMER/Human_Development_and_Family_Studies/Thesis/Anders_Ashley_54.pdf.
Full text
9
Hills, Kenyatta Natasha. "Communication Strategies to Generate Employee Job Satisfaction." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1602.
Full textAbstract:
Managers spend 75% of their time actively communicating with employees. Effective leadership communication is fundamental to employee job satisfaction. The purpose of this phenomenological study was to explore how communication strategies that government agency leaders use may motivate greater employee job satisfaction. Twenty employees of a government office in Florida were the general population sample. The motivational language theory helped explore the nature of job satisfaction by focusing on leadership and employee communication strategies. Leadership communication influences employee motivation through incorporating 3 categories of utterances: empathetic (illocutionary) language, direction-giving (perlocutionary) language, and meaning-making (locutionary) language. The Van Manen selective approach helped code and the Stevick-Colaizzi-Keen method helped analyze the participants' transcribed face-to-face interviews. Member checks and data saturation ensured the findings trustworthiness. The findings developed from coding and analyzing data led to the discovery of 4 themes: empathetic language, direction-giving language, meaning-making language, and job satisfaction. The 2 most important themes, direction-giving language and meaning-making language, help motivate job satisfaction by explaining how leadership advice, clear instructions, and leadership stories pertaining to primary events from the agency's past provide direction and a feeling of job satisfaction. Social implications of this study include creating and improving organizational communication best practices and guidelines to help leaders communicate information effectively and to motivate regional governmental organization employee job satisfaction.
10
Williams, Michele L. "Romantic Love Communication: Examination of Equity and Effects on Relational, Sexual, and Communication Satisfaction." Kent State University / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=kent1332191567.
Full text
11
Villines, Valerie Faye. "The relationship between communication satisfaction and job satisfaction of elementary school principals." Diss., Virginia Polytechnic Institute and State University, 1987. http://hdl.handle.net/10919/49903.
Full textAbstract:
Effective school studies showed that the principal -- as building leader -- is the key person in establishing and maintaining good schools; however, an extensive review of the literature revealed a lack of empirical data relevant to the relationship between the principal's level of job satisfaction end communication satisfaction. The purpose addressed in this study was to measure the relationship between communication satisfaction and job satisfaction of elementary school principals. Specific research questions addressed by the study were as follows:
1. How satisfied are elementary school principals with their jobs?
2. How satisfied are elementary school principals with the communication within their school system?
3. What is the relationship between job satisfaction and communication satisfaction of elementary school principals?
The Communication Satisfaction Questionnaire developed and copywrited in 1974 by Downs and Hazen was utilized with revisions by the researcher. The population participating in the study was determined by selecting elementary school principals listed in the Tidewater Zone of the Virginia Association of Elementary School Principals.
The computed correlation coefficients, which ranged from .09 to .41, indicated that a low positive relationship exists between the elementary principals stated job satisfaction, level of job satisfaction, level of productivity, and the eight dimensions and total communication satisfaction instrument.
The conclusions presented in this study are the results of data collected from the elementary school principals toward the Communication Satisfaction Questionnaire.
1. Elementary principals were generally satisfied with their jobs.
2. Elementary principals were very satisfied with the communication within their school system. 3. A low positive relationship exists between the elementary principals' job satisfaction and communication satisfaction; however, observers/interpreters/researchers may be reasonably confident that a true relationship exists between job satisfaction and communication satisfaction of elementary school principals.Ed. D.
incomplete_metadata
12
Tseng, Hsing Yu. "Communication Factors Which Promote Employee’s Job Satisfaction in Taiwan High-Tech Industry: A Personality Traits Study." University of Akron / OhioLINK, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=akron1154029935.
Full text
13
Wu, Jia Jun. "An investigation of relational demography and communication satisfaction." Thesis, University of Macau, 2007. http://umaclib3.umac.mo/record=b1677155.
Full text
14
Wade, Jeannette Marie. "Sex Education, Communication, and Life Satisfaction in Adolescence." University of Akron / OhioLINK, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=akron1302828381.
Full text
15
Chachere, Felicia Latrice. "Communication Satisfaction of Charismatic Leaders in Virtual Teams." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/536.
Full textAbstract:
Over the last 2 decades of advances in technology, organizations have used virtual teams (VTs) as one way to expand globally. Strong leadership and communication skills with followers are essential qualities for successful VTs. It is important to conduct research related to charismatic leadership and communication satisfaction of team members as many organizations now use VTs. The purpose of the survey study was to examine the relationship of perceived charismatic leadership qualities in VT leaders and communication satisfaction in VT members. The research questions examined the association between charismatic leadership qualities and the subdimension of communication satisfaction. Charismatic leadership was the theoretical framework for the study, which posits that leadership and communication are contributing factors to successful VTs. Data were collected from property managers of a major student housing management company (n = 111) using convenience sampling. The Conger-Kanungo Charismatic Leadership Questionnaire and Communication Satisfaction Survey were e-mailed to the property managers through Survey Monkey. Multiple regression analysis showed that a number of charismatic leadership qualities were statistically associated with communication satisfaction. Inspiring strategic and organizational goals explained the most variance in conflict resolution (p < 0.001). The results may contribute to the body of knowledge on VTs, as the results suggest that a leadership-focused approach can transform VTs into highly communicative teams. Implications for positive social change are that management awareness of charismatic leadership qualities can have a positive effect on the enhancement of communication satisfaction and employee productivity.
16
林芷蔚 and Tse-wai Constance Lam. "Communication satisfaction in relation to managerial roles and the choice of communication media." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268948.
Full text
17
Lam, Tse-wai Constance. "Communication satisfaction in relation to managerial roles and the choice of communication media /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19877869.
Full text
18
Jones, Gregory Thornton. "Relational dimensions, communication satisfaction, gender, and position in superior-subordinate compliance-gaining communication." CSUSB ScholarWorks, 1998. https://scholarworks.lib.csusb.edu/etd-project/1784.
Full textAbstract:
This study examined the relationship of managers' relational messages with employees' communication satisfaction, as well as compliance-gaining requests and participants gender in superior-subordinate communication.
19
Jones, Christopher Tyler. "In Search of Communication Satisfaction at the State Bar of Georgia." Digital Archive @ GSU, 2006. http://digitalarchive.gsu.edu/communication_theses/8.
Full textAbstract:
It has long been established that “communication is of fundamental importance in the operation of all organizations, and a knowledge of the efficiency of the general communication system is vital to achieve high levels of organizational effectiveness” (Greenbaum, Clampitt, & Willihnganz, 1988, p. 245). With this in mind, over the past forty years many organizations have turned to communication audits to identify strategies to improve their organizations’ communication practices. One such organization is the State Bar of Georgia. Using Downs and Hazen’s (1977) Communication Satisfaction Questionnaire, this study assessed the health/effectiveness of the Bar’s formal and informal communication channels, identified problems and made recommendations for improvement. In addition to gaining a better understanding of the strengths and weaknesses of the Bar’s existing communication channels, the audit showed how communication practices at the Bar relate to employee job satisfaction.
20
Molefe, M., and Deventer M. Van. "SUPERVISORY COMMUNICATION AND ITS EFFECT ON EMPLOYEE SATISFACTION AT THE CUT, WELKOM CAMPUS." Interim : Interdisciplinary Journal, Vol 13, Issue 1: Central University of Technology Free State Bloemfontein, 2014. http://hdl.handle.net/11462/280.
Full textAbstract:
Published ArticleMany large organisations tend to focus on their external communication in order to project a positive image to potential clients. However the role of internal communication with employees has often been overlooked, although it remains one of the most important areas of organisational communication. This article focuses on specific findings of the Master's dissertation, Supervisory Communication and its Effect on Employee Satisfaction at the Central University of Technology, Welkom Campus. The research results that employees' views about their own organisation impact on how external clients view that particular organisation. The research found that in order for employees to become advocates of their own organisation, supervisors of different operational units should develop and manage their internal communication activities in a way that motivates and stimulates employee enthusiasm for meeting organisational goals. Once employees are satisfied with the state of supervisory communication in their respective units, they should be able to identify with their organisation and endeavour to attain organisational goals.
21
Madlock, Paul E. "Supervisors' communicative behaviors as predictors of their subordinates' communication satisfaction, job satisfaction, and willingness to collaborate." Akron, OH : University of Akron, 2006. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=akron1141827468.
Full textAbstract:
Thesis (M.S.)--University of Akron, School of Communication, 2006."May, 2006." Title from electronic thesis title page (viewed 11/28/2007) Advisor, Carolyn Anderson; Faculty readers, Andrew Rancer, Heather Walter; School Director, Dudley Turner; Dean of the College, James Lynn; Dean of the Graduate School, George R. Newkome. Includes bibliographical references.
22
Doleman, Gemma. "The impact of communication satisfaction on paediatric nurses’ job satisfaction and intention to stay." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2017. https://ro.ecu.edu.au/theses/2022.
Full textAbstract:
Effective communication is the most central process within an organisation and is essential to organisational values, norms and expectations. There is a documented connection between job satisfaction, work commitment and organisational communication. However, nurses’ and nursing middle managers’ satisfaction with organisational communication has not been extensively studied in recent years and not at all among paediatric nurses. Therefore, the purpose of this study was to develop and test a theoretical model that examined paediatric nurses’ and middle managers’ satisfaction with organisational communication and the effect this has on paediatric nurses’ job satisfaction and intention to stay in their job.
Employing a quantitative research design, a series of surveys were distributed to paediatric nurses (including middle managers) in both electronic and hard copy formats. A total of 165 surveys were returned for a response rate of 42.4%. A Mann-Whitney U test was used to identify the difference in organisational communication perceptions between paediatric nurses and middle managers. A statistically significant difference was identified, with middle managers displaying greater dissatisfaction in seven communication satisfaction areas.
Structural Equation Modelling tested and refined the hypothesised model. Final analysis showed adequate fit data (ꭓ²=2.040, p value= .728, SRMR= .0302, CFI=1.00, RMSEA=.000, pCLOSE= .827). In the final model, supervisor relationships, media quality and communication climate had a direct effect on job satisfaction and an indirect effect on intention to leave ones’ job and looking for another job. Job satisfaction had a direct effect on intention to leave and looking for another job. Study findings suggest that changes to upward and downward communication systems are needed to improve the nursing voice within healthcare organisations. In addition, more support and guidance is required for middle managers, including mentorship and intense training programs. Likewise, organisational communication education at the undergraduate level is needed for student nurses to develop the skills necessary to challenge weaknesses in communication once graduated.
23
Chan, Sze Man Gabrielle. "Communication strategies used in online complaint communication : effects on customer satisfaction, corporate image and word of mouth communication." HKBU Institutional Repository, 2002. http://repository.hkbu.edu.hk/etd_ra/447.
Full text
24
Sherr, Lorraine. "Psychological aspects of communication, anxiety and satisfaction in obstetrics." Thesis, University of Warwick, 1989. http://wrap.warwick.ac.uk/73323/.
Full textAbstract:
Communication, anxiety and satisfaction during pregnancy was examined. Ley (1977) presents a cognitive model to explain satisfaction and its links with understanding. Janis (1958, 1971) notes a curvilinear relationship between anxiety and post-operative coping and postulates that information, anxiety and cognitive preparation are the variables accounting for this. Kumar and Robson note that obstetric anxiety is related to concerns for maternal and infant well being rather than irrational anxiety. This study examined the experience of women, stressors, communication satisfaction, knowledge and information and looked at the extent to which these three theories could interrelate to provide a fuller explanation of the psychological experience of women. Five studies were undertaken. Initially a pilot study revealed many negative statements about communication when transcripts were analysed. Communication factors and anxiety laden instances were correlated. The next study was set up to examine knowledge levels as Ley predicts that these, together with misunderstandings could contribute to dissatisfaction. Desire for knowledge was high. Knowledge varied according to social class but not parity. Doctors felt parity would be a factor. Women had difficulty approaching their doctor for information yet still desired doctors as their primary information source. Doctors delegated much information imparting to classes. Study three examined anxiety, communications and satisfaction in labour with pain management (a noted stressor in study 1). Patients receiving Pethidine were dissatisfied. Their pain experience did not differ markedly,but their psychological preparation did. In study 4 anxiety and outcome was monitored, together with information gathering strategies. Linear, rather than curvilinear relationships were found (unlike those predicted by Janis). The course of anxiety was a useful measure and the impact of anxiety on caregivers in the cycle of communications and recovery were explored. The final study looked at the impact of intervention on anxiety and satisfaction in ante-natal care. Women were randomly allocated to groups receiving no intervention, information and information plus feedback. The latter group had significantly lower post-consultation anxiety and higher satisfaction than the other two. The role of knowledge and accuracy in relation to satisfaction was explored. Kumar and Robsons propositions about anxiety were supported in these studies. Ley's cognitive model contributed much to the understanding but limitations in this model are explored, especially in relation to process and interaction factors and the routes to understanding. Janis' curvilinear relationship was not upheld, but his theoretical explanations involving the use of information and worry needs further testing.
25
Wheeler, Savannah V. "Relational Satisfaction and Perceptions of Nonverbal Communication during Conflict." Digital Commons @ East Tennessee State University, 2014. https://dc.etsu.edu/honors/197.
Full textAbstract:
The goal of the presented research was to examine the relationship between relational satisfaction and nonverbal interpretation during a conflict. Specifically, we hypothesized that participants who reported being dissatisfied with their closest relationship would be more likely to make negative interpretations of facial expressions during a conflict episode. Participants completed a survey that measured their relationship status, level of satisfaction, and interpretations of descriptions of facial expressions being made during a series of conflict scenarios. Developing a better understanding of the role of nonverbal behaviors may help encourage healthier conflict management
26
Johnson, Christina. "Telephone advice nursing : communication, patient satisfaction and tool development." Licentiate thesis, Linköpings universitet, Avdelningen för omvårdnad, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-153620.
Full textAbstract:
Background: Telenursing has rapidly expanded in many countries. In Sweden, a national telephone advisory nursing service reaches the entire nation and receives approximately 4,5 million calls per year. The six phase nursing process – assessment, nursing diagnosis, setting goals, planning, implementation and evaluation – can be used when managing a caller’s health problem. In telenursing, a person-centred approach makes for more satisfied and appreciative callers. The core component of interaction is the verbal communication between the telenurse and caller. Several studies have revealed the need for the development of communication competence in telenursing. Structured analyses of conversations between telenurses and callers is one way to increase telenurses’ awareness of their communication and interpersonal competence. This type of analysis requires a valid formative self-assessment tool. To evaluate communicative effectiveness, the patient perspective of the interpersonal aspects of interaction are described as a necessary component, and satisfaction surveys designed for a telenursing context are recommended. Therefore, a questionnaire is needed that evaluates the effects of telenurse communication training from the caller’s perspective. Aims: The overall aim of these two studies was to develop tools to enable improvements and evaluations in communication and interpersonal competence in telenursing from the perspective of both the telenurse and the caller. Study 1: To develop a self-assessment tool aiming to raise telenurses’ awareness of their communication and interpersonal competence and highlight areas in need of improvement. Study 2: To develop and assess content validity of a theoretically anchored questionnaire that explores caller satisfaction in TAN as a result of the interaction between the caller and the telenurse. Methods: Study 1: The development and the evaluation of content validity of the Telenursing Self-Assessment Tool (TSAT) started with a literature search and domain identification, which were used to generate the items. The assessment of the content validity was performed in two steps. First, an expert group completed two rounds of assessments using Content Validity Index (CVI). Second, telenurses tested the tool and assessed the content validity using CVI. Thereafter, the telenurses participated in consensus discussions. Refinements of the tool were done after every assessment. Study 2: The development and the evaluation of content validity of the Telenursing Interaction and Satisfaction Questionnaire (TISQ) started with a literature search and domain identification, which were used to generate the items. The assessment of the content validity was performed in two steps. First, cognitive interviews were performed with the callers, the target population. Next, experts evaluated the content validity using CVI. Refinements of the tool were done after every assessment. The Interaction Model of Client Health Behavior (IMCHB) provided theoretical guidance and support. Results: Study 1: The TSAT with 58 items was developed. The items were structured according to the nursing process and the tool was judged as having good content validity. Study 2: The TISQ consisting of 60 items based on the IMCHB was developed. The questionnaire was found to exhibit good content validity. Conclusions: This thesis describes the development and assessment of content validity of two theoretically anchored tools aimed to improve and evaluate communication and interpersonal competence in telenursing from the perspective of both the telenurse and the caller. The TSAT is meant to create learning opportunities, to provide self-direction, feedback, and coaching, and to guide the telenurse through the nursing process using a person-centred approach. The TISQ aims to explore the callers’ satisfaction and the callers’ perceptions of the interaction with the telenurse. With better knowledge about this, communication improvement and education in telenursing can be tailored to enhance caller satisfaction.The series name Linköping University Medical Thesis on the title page in the thesis is incorrect. The correct series name is Linköping studies in health sciences. Thesis.
27
Hupp, Jodi L. Ph D. "Effects of Argumentativeness and Verbal Aggressiveness on Communication Satisfaction and Relationship Satisfaction in Sibling Relationships." Kent State University / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=kent1398079707.
Full text
28
Jensen, Ingrid. "Determining employee communication satisfaction in a utility : a case study." Thesis, Cape Technikon, 2004. http://hdl.handle.net/20.500.11838/2312.
Full textAbstract:
Thesis (MTech (Public Relations Management))--Cape Technikon, 2004.This case study set out to determine the extent to which communication satisfaction exists amongst the employees of a Gauteng based utility. This is important firstly, because employees influence the quality of external relationships and secondly, employees are critical stakeholders in organisational goal achievement. The Utility has a critical, strategic, public function in supplying potable water daily to about 12 million people in Gauteng. The Utility's Corporate Business Plan for the period 2003 to 2008 expressed the strategic intent to transform the organisation into a customer orientated organisation. This transformation is underpinned by, inter alia, Organisational Culture Change. The improvement of internal communication was amongst the initiatives undertaken by the Company to promote an organisational culture more reflective of its values. The management communication issue of not knowing whether communication satisfaction exists amongst the employees of The Utility militates against the effectiveness of The Utility's internal communication. In turn, the effectiveness of its internal communication impacts on the organisation's intentions of affecting an organisational culture change and transforming into a customer orientated organisation. To determine the extent to which communication satisfaction exists is therefore important in the facilitation of such a culture change. The study was positioned in the communication domain, more specifically the sub-domain of management communication. The meta-theoretical framework of the study was the Excellence theory of public relations and communication management. The literature study clarified the major concept of communication satisfaction, as well as its constructs. The second concept of the study, relating to supervisory communication skills, was also described.
29
Hanson, Jennifer. "Phatic Communication Use in Employment Interviews: Predicted Outcome Value, Liking, Relational Closeness, and Communication Satisfaction." Thesis, North Dakota State University, 2016. https://hdl.handle.net/10365/28146.
Full textAbstract:
The purpose of this study was to examine phatic communication use in employment interviews and whether or not phatic communication use affects applicant perceptions of the interviewer. A lab experiment was conducted with three conditions: the absence of phatic communication, phatic communication, and phatic communication violation. Ninety-nine participants were interviewed and then they completed a survey that measured predicted outcome value, liking, relational closeness, and communication satisfaction. First, the current data revealed that when interviewers used some kind of phatic interaction, applicants rated the future relationship with the interviewer (i.e., predicted outcome value) positively; when phatic communication was absent, applicants rated predicted outcome value more negatively. Second, predicted outcome value was positively related with liking, relational closeness, and communication satisfaction.
30
Le, Roux Karle. "The relationship between corporate communication efforts, client communication satisfaction and –relationship satisfaction, and client economic contribution within a financial services organisation / K. le Roux." Thesis, North-West University, 2011. http://hdl.handle.net/10394/4856.
Full textAbstract:
After facing the economic recession, the South–African and global business sectors started
revaluating their human capital and the positions they represent within an organisation. Each
individual now had to prove that they contributed towards the organisation’s bottom line, as each
and every cent had to be counted and accounted for. Some functions within organisations could
easily prove their contribution towards the bottom line by providing production or sales outputs.
The public relations practitioners and the corporate communication efforts they offered, however,
faced a bleak future, as their contribution towards the tangible assets was very rarely recognised
(Kim, 2000:276).
The financial services sector however, in which an advisor’s contribution towards the
organisational bottom line is easily quantified, started to acknowledge the need for this sector to
improve upon its ‘softer’ intangible assets such as client communication and client relationships.
The sector believes that communication establishes relationships, and sound client relationships
is the only way to sell financial products and services, as people seldom entrust their life earnings
or financial dreams to strangers (Christiansen & DeVaney, 1998:7).
Public relations practitioners know how to use communication optimally in the quest for building
client relationships, and financial services need those skills in order to sell their products and
contribute towards the bottom line. These two functions could thus work together towards the
achievement of their goals - public relations to prove their bottom line contribution, and the
financial services sector towards improving client relationships.
These statements led to the general Research Question of this study: “What is the nature of the
relationship between (i) corporate communication efforts, (ii) client communication
satisfaction and (iii) client relationship satisfaction, and these concepts’ relationship to
(iv) client economic contribution, within a financial services organisation?”
This Research Question is answered from the systems theory as meta–theory with the support of
the strategic communication, excellence and relationship management theories, and Futurum
Financial Group (FFG) services as the financial services organisation for this study.
A qualitative and quantitative research approach was followed to establish the constructs, and the
relationships between the constructs.
The Financial Advisors and public relations practitioner in FFG have a good understanding of the
need for strategic communication efforts, and a relationship between their efforts and the client communication satisfaction and client relationship satisfaction could therefore be indicated. A
further relationship between the client communication satisfaction and client relationship
satisfaction and the client economic contribution was also established.
Recommendations to improve the situation within FFG included a better focus on database
administration, corporate communication consistency, Financial Advisor diligence, and providing
clients with more frequent updates regarding their financial situation. The greatest strengths were
client–advisor trust and corporate communication professionalism.
This study thus contributes to the argument that communication efforts add tangibly, by means of
client economic contribution, to the organisation’s bottom line, within the financial services
industry. The study furthermore provides some recommendations for the financial services
industry to improve their communication skills in order to build client relationships.Thesis (M.A. (Communication Studies))--North-West University, Potchefstroom Campus, 2011.
31
Madlock, Paul. "Supervisors’ Communicative Behaviors as Predictors of their Subordinates’ Communication Satisfaction, Job Satisfaction, and Willingness to Collaborate." University of Akron / OhioLINK, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=akron1141827468.
Full text
32
Daniels-Kranz, Devorah. "MINORITY PHYSICIAN JOB SATISFACTION: A CONTENT ANALYSIS OF WRITTEN RESPONSES TO OPEN-ENDED SURVEY QUESTIONS ABOUT PROFESSIONAL A." Master's thesis, University of Central Florida, 2006. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3611.
Full textAbstract:
Few interpersonal and organizational communication studies examine the professional and organizational aspects of career satisfaction among minority physicians. Due to the underrepresenation of minority physicians, most studies resort to comparing aggregate groups of minority physicians in juxtaposition to non-minority physicians. These studies fail to uncover possible communication differences, which originate from cultural dissimilarities between disaggregate racial/ethnic groups. Even fewer studies examine physicians' written communication to open-ended survey questions about career satisfaction/dissatisfaction between disaggregate racial/ethnic minority groups and non-minorities. This study specifically examines written responses to two open-ended survey questions about professional and organizational dissatisfaction and compares responses from disaggregate minority physician and non-minority physicians. Participants were divided into five response-driven categories of race/ethnicity as follows: Asian/Pacific Islander, Black/African American, Indian/Pakistani, Hispanic, and White/Non-Hispanic. The population consists of 1849 members of the medical staff roster of a Southeastern, U.S., not-for-profit hospital group. Primary findings indicate the presence of recurrent themes among disaggregate minority physician racial/ethnic groups' responses. Significant variation exists between responses from disaggregate minority physician racial/ethnic groups and non-minority physicians. Results imply that open-ended methods of data collection are essential to gaining knowledge about ways cultural dissimilarities between disaggregate minority racial/ethnic groups affect communication and satisfaction. Understanding more about cultural dissimilarities is necessary for: improving data collection quality; recruiting and retaining minority physicians; and reducing healthcare disparities among minorities.M.A.
Nicholson School of Communication
Sciences
Communication
33
Paluck, Elan Carla Marie. "Pharmacist-client communication : a study of quality and client satisfaction." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/tape17/PQDD_0027/NQ34606.pdf.
Full text
34
Cheng, Siu-shan, and 鄭少珊. "Co-accomplishing satisfaction : a multivariate investigation into dentist-patient communication." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2013. http://hdl.handle.net/10722/196473.
Full textAbstract:
OBJECTIVES: This thesis adopts a multivariate approach to examine perceptions and practices regarding routine dentist-patient interactions in initial consultations.
METHODS: A 16-item Dental Patient Feedback on Consultation skills (DPFC) questionnaire was adapted for use in the dental setting through face, content, and construct validity. A cross-sectional survey (n=389) of patients’ perceptions of their dentist’s clinical performances was conducted in a teaching hospital. Test-retest reliability (n=42) was assessed. Variations in DPFC responses (scale and item level) were examined in relation to socio-demographics and dental attendance patterns in bivariate and regression analyses.
Second tier data was collected in the form of 70 audio-visual recordings (~15 hours) which were transcribed and sequentially analyzed to identify internal structures. Corpus-based discourse and sociolinguistic analysis drawing on traditions of Conversation Analysis, was used to identify dental consultation stages and sequential patterns across turn-taking systems. Transcribed recordings from the top quartile of survey results (n=18) were examined to reveal how dentists and their patients co-accomplished ‘successful’ consultations.
RESULTS: Face validity of the DPFC questionnaire ranged 81.1-100%. Content Validity Index ranged 0.73-1.00. Variations across DPFC scores regarding global ratings of satisfaction were apparent (p<0.001). Cronbach’s alpha value was 0.94 and Intraclass Coefficient Correlation value was 0.89. Results identified that dental attendance pattern was a factor associated with DPFC (p<0.05); but no significant differences were observed regarding socio-demographics.
Corpus-based discourse and sociolinguistic analysis indicated seven specific consultation stages across the 70 recordings. This was divided into two parts by radiographic imaging, namely Part A: Opening, Oral Problem Presentation, Medical History Taking, Oral Examination, Post-examination; and Part B: Diagnosis and Explanation, and Closing.
Sequential analysis of Turn-Constructional Units in the Oral Problem Presentation Stage across the 70 recordings indicated patterns for dentists’ soliciting and patients’ presenting. Dentists solicited patient problems through open-ended questions (n=68) and closed-ended questions (n=2). Patients adopted two oral problem presentation types either using talk with gestures (n=61) or without gestures (n=9). Sequential analysis of the top quartile of recordings (n=18) revealed that patients perceived higher satisfaction with clinical communication if dentists re-visited their oral problems in the Diagnosis and Explanation Stage through a stepwise formulation. This presented as re-visiting patients’ oral problems through either repeating patients’ own terms or repairing patients’ prior talk. Finally, a case is analyzed to examine how a patient perceived effective dentist communication despite receiving a less-than-satisfactory admission outcome.
CONCLUSIONS: The lack of socio-demographic variations in DPFC indicates similar treatment across groups and standardized communication practices by dentists in this public hospital context. Patients with prior dental visits within one year require greater attention in first encounters, possibly due to their recently unresolved oral problems. To enhance the quality of dentist-patient communication, dentists need to attend to patients’ non-verbal signals during talk when presenting oral problems. In identifying how patients and dentists co-accomplish ‘successful’ communication, a clear topical thread connecting patients’ oral problem presentation with the final dentist explanation stages emerged. Empirical findings suggest re-visiting of patients’ oral problems before delivering diagnosis may enhance patient perceptions of ‘successful’ communication in initial consultations.published_or_final_version
Dentistry
Doctoral
Doctor of Philosophy
35
Monnin, Kara Suzanne Monnin. "Parent Perception of Psychosocial Disclosures and Satisfaction with Physician Communication." Kent State University / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=kent156413976437572.
Full text
36
Chi, Yuan, and Yaqi Quan. "Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company." Thesis, Högskolan i Gävle, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-24026.
Full textAbstract:
Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. Service quality and customer satisfaction have been studied by the help of quality dimensions and some suggestions are offered for improving service quality. Methods: The primary data have been collected through interviews and questionnaires. The secondary data has been collected through literature review. Case study approach is used to identify the current relationship between service quality and consumer satisfaction. Result and Conclusions: We used five service quality dimensions to measure service quality and customer satisfaction. After survey is conducted, it has been clear that there are two dimensions (Empathy and Responsiveness) made a significant service gap between our target company and the key customer groups. The gap is the Differentiated service and the Service promptness. We also give our suggestions to make up the gap. Providing differentiated services. Scheduling to the workload rather than to workers’ traditional schedules Empowering as many staffs as possible to deal with the problems and providing initial training on how to solve most common problems Customer segmentation, providing the characteristic services to customers. Providing characteristic services to customers Contributions of the thesis / Value: We believe that this thesis will help Xingya Technical Communication Company (XTCC) to become more aware of service quality and constantly updated the service to overcome the customer complaints. And after the study, we find that the service quality dimensions (Empathy and Responsiveness) are the controversial issues. We think this study can provide some useful information for this research area. Implications: This survey contributes to the topic both at practical and theoretical levels. We also put forward our suggestions for the target service provider in order to help them improve service quality in the future.
37
Brunell, Amy Beth. "Perceptions of Risk in Intimacy: Couple Communication and Relationship Satisfaction." W&M ScholarWorks, 2002. https://scholarworks.wm.edu/etd/1539626379.
Full text
38
Schwarz, Rebecca M. "Cell Phone Communication Versus Face-to-Face Communication: The Effect of Mode of Communication on Relationship Satisfaction and the Difference in Quality of Communication." [Kent, Ohio] : Kent State University, 2008. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=kent1227282130.
Full textAbstract:
Thesis (M.A.)--Kent State University, 2008.Title from PDF t.p. (viewed Jan. 5, 2010). Advisor: Richard Serpe. Keywords: cell phone, cellular phone, relationship satisfaction, mode of communication, quality of communication, communication technology. Includes bibliographical references (p. 113-115).
39
Wallace, Sandra K. (Sandra Kay). "Outcomes of Supervisory Communication Competence." Thesis, University of North Texas, 1988. https://digital.library.unt.edu/ark:/67531/metadc500246/.
Full textAbstract:
The purpose of this study was to investigate the impact of the communication competence of supervisors upon an employee's job satisfaction. Results obtained supported the 5 hypotheses proposed. Findings indicated the importance of supervisory communication responsiveness in areas of listening, sensitivity, and expression of interest in subordinate's ideas and concerns in ensuring satisfaction with supervision received. Support was also generated for the value of an "open" communication climate where continual feedback and idea exchange interact to produce organizational identification. Significant relationships were found to exist between communication climate and dimensions of the JDI: satisfaction with supervisor, work satisfaction, pay satisfaction, satisfaction with promotion opportunities, satisfaction with coworkers. Finally, communication skills training for supervisors was recommended to animate organizational growth and development.
40
Lakatoo, Neela M. "Older adults' satisfaction with physical therapists' communication and physical therapy treatment." unrestricted, 2006. http://etd.gsu.edu/theses/available/etd-12012006-112502/.
Full textAbstract:
Thesis (M.A.)--Georgia State University, 2006.Title from title screen. Leslie Taylor, committee chair; Elizabeth Burgess, Frank Whittington, Jaye Atkinson, committee members. Electronic text (75 p. : ill. (some col.)) : digital, PDF file. Description based on contents viewed July 30, 2007. Includes bibliographical references (p. 62-66).
41
Novosel, Lorraine Marie. "Depressive symptomatology, patient-provider communication, and patient satisfaction : a multilevel analysis." [Tampa, Fla] : University of South Florida, 2007. http://purl.fcla.edu/usf/dc/et/SFE0001866.
Full text
42
Yin, Lijuan. "Communication Channels, Social Support and Satisfaction in Long Distance Romantic Relationships." Digital Archive @ GSU, 2009. http://digitalarchive.gsu.edu/communication_theses/56.
Full textAbstract:
Based on uses and gratification theory, media richness theory, and social presence theory, the present study explores the role of different communication channels and social support in relationship maintenance among long distance dating partners. Specifically, how social support is related to relational uncertainty, how the use of different communication channels is related to social support variables, and what are main factors of relationship satisfaction are examined in this study. A total of 311 respondents participated in the study. All of four social support variables,emotional support, socializing, advice/guidance and support appraisals were found to be negatively related to relational uncertainty. In addition, both phone call and webcam use were positively related to all support behaviors and support appraisals, while email use was positively related to advice/guidance and support appraisals. Finally, the regression results suggested that emotional support, socializing, support appraisals, phone call, and webcam use were positive predictors of relationship satisfaction, whereas text messaging negatively predicted relationship satisfaction.
43
McEwen, Janet S. "Emergency Physician Communication Style and Career Satisfaction: Is There a Correlation?" Thesis, University of North Texas, 2002. https://digital.library.unt.edu/ark:/67531/metadc3330/.
Full textAbstract:
The correlation between social style and career satisfaction among emergency physicians was investigated. An e-mail survey was sent to a random sample of 1,000 members of the American College of Emergency Physicians in practice for at least three years; 707 had valid e-mail addresses. A twenty-item behavioral style survey instrument and a five-item career satisfaction scale were used. The study incorporated prenotification and reminder e-mails. Valid responses were obtained from 329 physicians (46.5%). No correlation was shown between social style and career satisfaction. Problems with both survey instruments were discovered. Survey respondents were unhappy with their careers, with an average satisfaction of 4.03, 1 being very satisfied, 5 very dissatisfied. Areas for future study include redoing the study using different survey instruments.
44
Nelson, John-Mike. "The Relationship of Online Communication Modes on Counselor Educator Job Satisfaction." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7047.
Full textAbstract:
With the increase in pressures related to teaching online, counselor educators are experiencing greater amounts of burnout. The purpose of this quantitative causal-comparative survey study was to assess for significant differences and correlations between synchronous and asynchronous communication modes on online counselor educators' job satisfaction levels as measured by the Online Instructor Satisfaction Measure, and levels of burnout, as measured by the Maslach Burnout Inventory Educators Survey. The researcher used Moore's theory of transactional distance as the theoretical framework to answer 2 research questions: (a) Is there a significant difference in faculty satisfaction and burnout levels based on communication modes?; and (b) Is there a relationship between satisfaction and burnout for faculty members depending on their use of synchronous and asynchronous communication modes? The researcher solicited participants for the study through the CESNET listserv and the CACREP graduate program database. A total of 125 participants completed surveys and 2 data analysis techniques were used. Results of the t test indicated that counselor educators had significantly higher levels of satisfaction, higher levels of personal accomplishment and significantly lower levels of emotional exhaustion when using synchronous communications. The Pearson correlation analysis results indicated significant correlations between satisfaction, emotional exhaustion, depersonalization, and personal accomplishment depending on the type of communications. The study will potentially contribute to social change by providing information useful for the implementation of teaching methods that improve overall faculty satisfaction and decrease burnout.
45
Heeman, Vanessa C. "Interpersonal Communication Motives, Satisfaction, and Psychological Well-Being in Father-Young Adult Daughter Relationships." Kent State University / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=kent1227772329.
Full text
46
McGlone, Gregory Scott. "A study of the measurement of the construct validity of organizational and dyadic communication climate using instruments which measure communication climate, organizational climate, and job satisfaction /." The Ohio State University, 1987. http://rave.ohiolink.edu/etdc/view?acc_num=osu14873276956244.
Full text
47
Perry, Martha. "FACE TO FACE VERSUS COMPUTER-MEDIATED COMMUNICATION: COUPLES SATISFACTION AND EXPERIENCE ACROSS CONDITIONS." UKnowledge, 2010. http://uknowledge.uky.edu/gradschool_theses/66.
Full textAbstract:
This mixed method study examined differences in how face to face (FtF) and computer-mediated communication (CMC) were experienced for individuals communicating with their romantic partner. Forty-four individuals (22 couples) engaged in discussions in both FtF and CMC conditions in a laboratory environment, measuring communication satisfaction as an indicator of experience. Eight couples were also randomly selected to participate in interviews and their reports were used to add depth to the analyses and further inform the findings. Participants reported similar levels of satisfaction across communication conditions, which extends previous literature suggesting that users are able to adapt to text-based channels of communication to a degree that naturalness similar to that of FtF is achieved. Analyses also indicated a positive relationship between attitudes towards CMC use and history of CMC use. This relationship is discussed in terms of symbolic interactionism theory. Communication satisfaction item analysis and interview reports suggest that couples have varying attitudes and uses for CMC. Some couples report a hesitancy to use CMC given the lack of non-verbal cues and risk of miscommunication while other couples report that CMC is helpful in facilitating de-escalation of conflict and allowing partners to communicate more effectively around sensitive issues.
48
Goris, Jose R. (Jose Rafael). "An Investigation of Organizational Communication and Its Relationship to Two Organizational Models Involving Job Performance and Job Satisfaction." Thesis, North Texas State University, 1985. https://digital.library.unt.edu/ark:/67531/metadc330832/.
Full textAbstract:
The correlates of organizational communication to other organizational constructs have been scarcely researched. Two constructs of interest to management researchers and practitioners are job performance and job satisfaction. This interest arises from the fact that the quality of organizational life and effectiveness may be determined by the quality of the two constructs. This study investigates the moderating influence of organizational communication on two models involving the variables of performance and satisfaction: (1) the relationship between performance and satisfaction and (2) the relationship between the congruence of the individual and the job with performance and satisfaction. Organizational communication is assessed in terms of ten dimensions: trust in superiors; influence of superiors; accuracy of information; desire for interaction; communication satisfaction; overload and underload information; and upward, downward, and lateral communication. Executives, research and middle management people, office workers, and manufacturing individuals from two firms provided the data for the study. An expected moderating influence was evaluated through differential validity or differential predictability, as appropriate, and moderated regression analysis. Organizational communication received very weak support as a moderator of both the relationship between the target variables of performance and satisfaction and the individual-job congruence association with the same target variables. Accuracy of information, desire for interaction, and directionality of communication—upward, downward, and lateral—received support as moderators of particular performance/satisfaction relationships. Trust in superiors, influence of superiors, accuracy of information, and desire for interaction acted as moderators of specific individual-job congruence relationships with performance and satisfaction. Organizational communication received moderate-to-strong support as a predictor of the two relationships researched. Thus, either as a moderator or as a predictor, communication constitutes an avenue for improving the quality of organizational life and effectiveness; the performance and satisfaction of individuals may he fostered through communication.
49
Lin, Chin-Yuan, and 林金苑. "The Relation of Doctor Communication Style and Patient Communication Satisfaction." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/60142645626557592045.
Full textAbstract:
碩士中國文化大學
國際企業管理研究所
96
Due to the practice of Public Health Insurance, the relationship between doctors and patient have been changed. It is also assert the importance about patient commu-nication satisfaction in the practical or in the academical. The purpose of this dissertation intends to understand the demand of patient on doctor’s communication style, patient trust and patient communication satisfaction. We use SPRS (Stratified Proportional Random Sampling) and questionnaire sur-vey to collect some information about the research. These data was analyzed by theoretical models and statistical techniques. The findings of the study shows that the variable “patient trust” can be divided into “relation-based” and “contract-based” trust. Besides, the results also shows that there is the connection between patient vital statistics and main variables. The evidences of this article studies that patient have good communication satisfactions through doctor’s caring and positive talk. Finally, according to these results, we advance some suggestion in chapter 5.
50
Jafroodi, Nima. "COMMUNICATION AND PROTOCOL SATISFACTION IN ERASMUS." Thesis, 2013. http://spectrum.library.concordia.ca/977952/1/Thesis_Nima_Jafroodi_5612977.pdf.
Full textAbstract:
Over the last few years, the major chip manufactures have shifted from single core towards multicore architectures, because they realized the difficulties of increasing the clock speed of processors. The spread of multicore architectures have a pervasive effect on the performance of software. In the past, application programs would effectively speed up by itself over time, but this free ride is over.
With the advent of multicore processors, enhancement in the performance of applications depends upon making effective use of hardware parallelism. As a result, parallel programming has suddenly become relevant for all computer systems.
Unfortunately, parallel programming is very hard. Instead of doing everything in a sequential fashion, programmers need to ensure that their programs are designed in a way that is able to do many tasks simultaneously. As an example, in a computer game, one can’t just put every game character in a separate process, running on different CPUs. What if one processor is a little faster than another, resulting in one game character moving faster than another? Somehow programmers have to ensure that all the elements of their game are synchronized, even if they are running on
different threads, across multiple cores.
Programming languages can make it much easier for developers to write error free parallel programs. But the problem is that most mainstream languages do not provide suitable abstractions for expressing and controlling concurrency. Specifically, object oriented programming languages, the
currently dominant paradigm, which provide concurrency through multi-threading. Object oriented programming languages are already very complex. For instance, Java provides fourteen different ways of controlling access to a variable. Adding concurrency to that makes it even harder for programmers to keep track of all concurrency issues such as shared variables, critical regions control,
data races, and . . . .
The primary parallel programming language with a strong and safe support for concurrency is the Occam that is based on Tony Hoare’s CSP (Communicating Sequential Processes). CSP is a process calculi that fully specifies process synchronization by mathematical notations. Despite
its simple formalism, CSP turned out to be hard to implement efficiently. Several programming
languages based on CSP appeared quickly, but they placed various restrictions on communication
protocols in order to make the implementation efficient.
This thesis contributes to the Erasmus project. A process oriented programming language that
aims at making the CSP paradigm more practical. Erasmus addresses concurrency by providing
processes as the primary abstraction. Processes interact with one another through synchronous
channels. Channels and processes are associated with protocols that specify the interprocess communication
pattern. In this thesis we focus our attention on two problems. First, the efficient implementation
of the CSP generalized alternative construct that allows a process to non-deterministically
choose between several possible communication. Second, the design and implementation of protocol
satisfaction that allows the Erasmus compiler to statically check the safety of interprocess communication,
and hence the safety of a program.