Relevant bibliographies by topics / Communication-satisfaction

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Communication-satisfaction'

Author: Grafiati
Published: 4 June 2021
Last updated: 28 January 2023

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Journal articles on the topic "Communication-satisfaction"

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McManus, Tara G., and Jon Nussbaum. "Ambiguous Divorce-Related Communication, Relational Closeness, Relational Satisfaction, and Communication Satisfaction." Western Journal of Communication 75, no. 5 (October 2011): 500–522. http://dx.doi.org/10.1080/10570314.2011.608407.

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PINCUS, J. DAVID. "COMMUNICATION SATISFACTION, JOB SATISFACTION, AND JOB PERFORMANCE." Human Communication Research 12, no. 3 (March 1986): 395–419. http://dx.doi.org/10.1111/j.1468-2958.1986.tb00084.x.

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Lavner, Justin A., Benjamin R. Karney, and Thomas N. Bradbury. "Does Couples' Communication Predict Marital Satisfaction, or Does Marital Satisfaction Predict Communication?" Journal of Marriage and Family 78, no. 3 (March 22, 2016): 680–94. http://dx.doi.org/10.1111/jomf.12301.

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GÜLLÜPUNAR, Hasan. "COMMUNICATION SATISFACTION OF STUDENTS OF COMMUNICATION: A RESEARCH TO DEFINE COMMUNICATION SATISFACTION LEVEL AND VARIABLES OF STUDENTS OF COMMUNICATION FACULTY." Journal of Academic Social Science Studies Volume 6 Issue 1, no. 6 (2013): 725–49. http://dx.doi.org/10.9761/jasss_515.

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Meeks, Brenda S., Susan S. Hendrick, and Clyde Hendrick. "Communication, Love and Relationship Satisfaction." Journal of Social and Personal Relationships 15, no. 6 (December 1998): 755–73. http://dx.doi.org/10.1177/0265407598156003.

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Reyes, Pedro, and Douglas Hoyle. "Teachers' Satisfaction With Principals' Communication." Journal of Educational Research 85, no. 3 (January 1992): 163–68. http://dx.doi.org/10.1080/00220671.1992.9944433.

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Clampitt, Phillip G., and Dennis Girard. "Communication satisfaction: A useful construct?" New Jersey Journal of Communication 1, no. 2 (September 1993): 84–102. http://dx.doi.org/10.1080/15456879309367255.

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Gregson, Terry. "The Separate Constructs of Communication Satisfaction and Job Satisfaction." Educational and Psychological Measurement 51, no. 1 (March 1991): 39–48. http://dx.doi.org/10.1177/0013164491511003.

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Litzinger, Samantha, and Kristina Coop Gordon. "Exploring Relationships Among Communication, Sexual Satisfaction, and Marital Satisfaction." Journal of Sex & Marital Therapy 31, no. 5 (October 2005): 409–24. http://dx.doi.org/10.1080/00926230591006719.

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Steele, Godfrey A., and Daniel Plenty. "Supervisor–Subordinate Communication Competence and Job and Communication Satisfaction." International Journal of Business Communication 52, no. 3 (April 2014): 294–318. http://dx.doi.org/10.1177/2329488414525450.

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Dissertations / Theses on the topic "Communication-satisfaction"

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Sharma, Priti R. "Organizational Communication: Perceptions of Staff Members’ Level of Communication Satisfaction and Job Satisfaction." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etd/2481.

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The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces. This study was also designed to test the relationship between communication satisfaction and job satisfaction by analyzing the significance of different dimensions of Communication Satisfaction with the view that satisfaction is multifaceted. A total of 463 non-faculty staff members from different units of a single higher education institution participated in this study. This study included non-teaching staff, including student workers and both full-time and part-time staff members. A modified version of Communication Satisfaction Questionnaire (CSQ) developed by Downs and Hazen was used to collect data. The study used a Likert-type scale with a 7-point scale and had eight dimensions (personal feedback, relationship to supervisors, horizontal and informal communication, organizational integration, organizational perspective, communication climate, media quality, and job satisfaction). The statistical analyses of the data from eight research questions revealed some significant relationships and differences. The results found that staff members perceived their level of satisfaction with communication satisfaction dimensions personal feedback, relationship to supervisors, horizontal and informal communication, organizational integration, and media quality from somewhat satisfied to satisfied, and communication satisfaction dimensions organizational perspective and communication climate as somewhat satisfied. The results found significant differences among different dimensions of CSQ, indicating that communication satisfaction is multi-faceted. The staff members perceived their level of job satisfaction to be among somewhat satisfied to satisfied range. The results indicated that gender and number of years in service do not seem to make a significant difference among staff members’ level of satisfaction, but level of education and job classification does. There were strong positive relations found among all dimensions of CSQ. A strong positive relationship and statistically significant correlation was found between overall communication satisfaction and job satisfaction scores, indicating that when staff members feel satisfied with communication in their workplace, they also tend to feel satisfied with their job in their workplace.
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Lampley, James, Priti Sharma, and Donald W. Good. "Organizational Communication: Perceptions of Staff Members' Level of Communication Satisfaction and Job Satisfaction." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etsu-works/260.

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Excerpt:The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces.
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Sharma, Priti, James Lampley, and Donald W. Good. "Organizational Communication: Perceptions of Staff Members' Level of Communication Satisfaction and Job Satisfaction." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etsu-works/280.

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The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces. This study was also designed to test the relationship between communication satisfaction and job satisfaction by analyzing the significance of different dimensions of Communication Satisfaction with the view that satisfaction is multifaceted. The results of the study indicated that gender differences and the number of years in service do not seem to make a significant difference in the level of satisfaction among staff members, but the level of education and job classification seem to make a significant difference in the level of satisfaction among staff members. There were strong positive relationships found among all 8 dimensions of Communication Satisfaction Questionnaire (CSQ ), which indicated that staff members when felt positive about 1 dimension of CSQ, also tended to feel positive about other dimensions of CSQ. A strong positive relationship and statistically significant correlation was found between overall communication satisfaction and job satisfaction scores, indicating that when staff members feel satisfied with communication in their workplace, they also tend to feel satisfied with their job in their workplace.
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Ramirez, Daniel Lopez. "Organizational communication satisfaction and job satisfaction within university foodservice." Thesis, Kansas State University, 2012. http://hdl.handle.net/2097/14123.

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Master of Science
Department of Hospitality Management and Dietetics
Kevin L. Sauer
Satisfaction with internal communication is important in all organizations and is influenced by the quality and consistency of communication exchange. Job satisfaction is also widely studied in organizations and plays a significant role in employee behavior. Job satisfaction typically correlates with communication satisfaction across different occupations, yet little is known about the communication and job satisfaction relationship in the hospitality industry or specific foodservice organizations. This study explored multiple facets of communication and job satisfaction in a university foodservice setting using the Communication Satisfaction Questionnaire and the Abridged Job Descriptive Index. Results indicated that student employees had the highest levels of communication satisfaction (M=181.75±38.24) while classified employees reported lower communication satisfaction (M=161.00±35.04). Managers reported the lowest levels of communication satisfaction (M=156.17±30.34) and also expressed the highest job satisfaction (M=78.66±18.66). Substantial relationships between job and communication satisfaction were not clearly defined in this study; however, specific themes and opportunities for future research were discovered. Results of this study advance the knowledge about communication and job satisfaction in the foodservice environment.
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Ehlers, Lindsay Nicole. "The relationship of communication satisfaction, job satisfaction and self-reported absenteeism." Oxford, Ohio : Miami University, 2003. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=miami1050329102.

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Thesis (M.A.)--Miami University, Dept. of Speech Communication, 2003.
Title from first page of PDF document. Document formatted into pages; contains iii, 42 p. Includes bibliographical references (p. 32-35).
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Hopper, Melissa Loraine. "Communication satisfaction, job satisfaction, organisational commitment and intention to leave." The University of Waikato, 2009. http://hdl.handle.net/10289/2801.

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The retention of highly motivated, skilled and committed employees is a major concern by organisations to achieve a competitive advantage. The turnover intentions of human capital are of interest to managers, employees, and organisations today. This study explores a theoretical model of turnover intentions that included three proximal variables, job satisfaction, affective and continuance commitment, the distal variables of subordinate communication, horizontal communication, personal feedback, media quality, communication climate, supervisor communication, job-related communication, and management communication, with turnover intentions. A questionnaire was completed by 101 participants of a rental firm in New Zealand. Job satisfaction, affective commitment, continuance commitment, subordinate communication, horizontal communication, personal feedback, media quality, communication climate, supervisor communication, job-related communication, and management communication correlated with turnover intentions. The results of the mediated regression analysis indicated that job satisfaction, affective commitment, and continuance commitment are significant mediators between the eight distal (organisational communication) variables, with turnover intentions. This study highlights the necessity for managers to develop good quality relationships with their employees to improve the quality of their communication, to foster job satisfaction, affective commitment, and continuance commitment to reduce turnover intentions. The conclusion of this study discusses the practical implications for managers, and organisations and the direction for future research.
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Dickson, Liz. "Predicting family satisfaction from communication styles." Thesis, Dickson, Liz (2017) Predicting family satisfaction from communication styles. Honours thesis, Murdoch University, 2017. https://researchrepository.murdoch.edu.au/id/eprint/40749/.

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Family communication has been associated with significant and far reaching physiological, psychosocial, behavioural and cognitive outcomes. Despite family communication’s significance, research has been largely atheoretical and failed to adequately identify family communication’s role in family social/emotional climate. To address this disparity, a theoretically driven family communication approach was proposed. Two new scales were developed to facilitate research: the Personal Communication Scale (α = 0.80), which comprised two subscales, constructive communication (α = 0.87) and traditional communication (α = 0.86); and the Effective Family Communication Questionnaire (α = 0.98). An online survey was employed (N = 206) to examine the contribution of family communication to family climate; the predictive ability of the proposed family communication model; and the impact of different forms of communication. Results demonstrated that family communication was significantly associated with family climate rτ = 0.54, large effect, and that the proposed family communication model, predicted up to 65% of the variance in family climate/satisfaction. Constructive communication was shown to be associated with more emotion regulation, more effective family communication and more family satisfaction than traditional communication. Implications for family communication theory are discussed.
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Anders, Ashley Nicole Keiley Margaret K. "Sexual communication anxiety, attachment, relationship satisfaction, and sexual satisfaction in Auburn." Auburn, Ala, 2008. http://repo.lib.auburn.edu/EtdRoot/2008/SUMMER/Human_Development_and_Family_Studies/Thesis/Anders_Ashley_54.pdf.

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Hills, Kenyatta Natasha. "Communication Strategies to Generate Employee Job Satisfaction." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1602.

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Managers spend 75% of their time actively communicating with employees. Effective leadership communication is fundamental to employee job satisfaction. The purpose of this phenomenological study was to explore how communication strategies that government agency leaders use may motivate greater employee job satisfaction. Twenty employees of a government office in Florida were the general population sample. The motivational language theory helped explore the nature of job satisfaction by focusing on leadership and employee communication strategies. Leadership communication influences employee motivation through incorporating 3 categories of utterances: empathetic (illocutionary) language, direction-giving (perlocutionary) language, and meaning-making (locutionary) language. The Van Manen selective approach helped code and the Stevick-Colaizzi-Keen method helped analyze the participants' transcribed face-to-face interviews. Member checks and data saturation ensured the findings trustworthiness. The findings developed from coding and analyzing data led to the discovery of 4 themes: empathetic language, direction-giving language, meaning-making language, and job satisfaction. The 2 most important themes, direction-giving language and meaning-making language, help motivate job satisfaction by explaining how leadership advice, clear instructions, and leadership stories pertaining to primary events from the agency's past provide direction and a feeling of job satisfaction. Social implications of this study include creating and improving organizational communication best practices and guidelines to help leaders communicate information effectively and to motivate regional governmental organization employee job satisfaction.
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Williams, Michele L. "Romantic Love Communication: Examination of Equity and Effects on Relational, Sexual, and Communication Satisfaction." Kent State University / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=kent1332191567.

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Books on the topic "Communication-satisfaction"

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Communicating with patients: Improving communication, satisfaction, and compliance. London: Croom Helm, 1988.

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Communicating with patients: Improving communication, satisfaction and compliance. London: Chapman and Hall, 1990.

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Pearson, Judy C. Communication in the family: Seeking satisfaction in changing times. 2nd ed. New York: HarperCollins College Publishers, 1993.

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Communication in the family: Seeking satisfaction in changing times. New York: Harper & Row, 1989.

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Constantinos, Mourlas, and Germanakos Panagiotis, eds. Mass customization for personalized communication environments: Integrating human factors. Hershey PA: Information Science Reference, 2010.

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Leggett, Brian O'C. Communication satisfaction and organizational commitment: A study in foreign owned corporations in Spain. Oxford: Oxford Brookes University, 1995.

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Kaasinen, Eija. User acceptance of mobile services: Value, ease of use, trust and ease of adoption. [Espoo, Finland]: VTT Technical Research Centre of Finland, 2005.

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Dialogue and development: Theory of communication, action research and the restructuring of working life. Assen: Van Gorcum, 1992.

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Dickinger, Astrid. Perceived Quality of Mobile Services: A Segment-Specific Analysis. Bern: Peter Lang International Academic Publishers, 2008.

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Perceived quality of mobile services: A segment-specific analysis. Frankfurt am Main: P. Lang, 2007.

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Book chapters on the topic "Communication-satisfaction"

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Verčič, Ana Tkalac, Dejan Verčič, and Anja Špoljarić. "Internal communication satisfaction." In Internal Communication and Employer Brands, 64–76. New York: Routledge, 2022. http://dx.doi.org/10.4324/9781003200109-6.

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Giles, Howard. "Intergenerational Communication Satisfaction Across Cultures." In Encyclopedia of Quality of Life and Well-Being Research, 3300–3303. Dordrecht: Springer Netherlands, 2014. http://dx.doi.org/10.1007/978-94-007-0753-5_4175.

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Stangl, Brigitte, and Astrid Dickinger. "How Communication Modes Determine Website Satisfaction." In Information and Communication Technologies in Tourism 2010, 273–84. Vienna: Springer Vienna, 2010. http://dx.doi.org/10.1007/978-3-211-99407-8_23.

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Giles, Howard. "Intergenerational Communication Satisfaction-Dissatisfaction Across Cultures." In Encyclopedia of Quality of Life and Well-Being Research, 1–5. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-319-69909-7_4175-2.

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Jung, Hyuckchul, and Milind Tambe. "On Communication in Solving Distributed Constraint Satisfaction Problems." In Multi-Agent Systems and Applications IV, 418–29. Berlin, Heidelberg: Springer Berlin Heidelberg, 2005. http://dx.doi.org/10.1007/11559221_42.

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Rains, Stephen A. "Communication, Computer-Mediated Support, and Satisfaction with Health." In Encyclopedia of Quality of Life and Well-Being Research, 1018–20. Dordrecht: Springer Netherlands, 2014. http://dx.doi.org/10.1007/978-94-007-0753-5_448.

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Rains, Stephen A. "Communication, Computer-Mediated Support, and Satisfaction with Health." In Encyclopedia of Quality of Life and Well-Being Research, 1–3. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-319-69909-7_448-2.

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Wahbi, Mohamed, and Kenneth N. Brown. "The Impact of Wireless Communication on Distributed Constraint Satisfaction." In Lecture Notes in Computer Science, 738–54. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-10428-7_53.

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Granillo-Velasco, Ana Daniela, and Rozzana Sánchez-Aragón. "Communication Styles and Marital Satisfaction in the Couple with Diabetes." In Diabetes and Couples, 161–83. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-68498-3_8.

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Upadhyay, Soumya, and Thomas L. Powers. "Do Attributes of Patient Satisfaction Affect Word-of-Mouth Communication?" In Creating Marketing Magic and Innovative Future Marketing Trends, 867–78. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-45596-9_158.

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Conference papers on the topic "Communication-satisfaction"

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Tuerah, Paulus Robert, and Theodorus Pangalila. "Compensation, Communication Systems and Job Satisfaction." In 3rd International Conference on Social Sciences (ICSS 2020). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/assehr.k.201014.031.

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Erjavec, Karmen. "Use of Internal Communication Channels and Employees Communication during COVID-19 Pandemic and Afterwards." In Seventh International Scientific-Business Conference LIMEN Leadership, Innovation, Management and Economics: Integrated Politics of Research. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2021. http://dx.doi.org/10.31410/limen.s.p.2021.51.

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The situation at the time of the pandemic COVID-19 and after­wards posed great challenges for companies as they had to adjust to a “new normal”. This situation posed a challenge to the use of internal communica­tion channels, employee engagement and satisfaction with the company. It is argued that the use of internal communication channels is an important factor in increasing employee engagement and satisfaction with the com­pany. The study aimed to investigate the use of communication channels and their impact on employees’ satisfaction with their jobs, the meaning­fulness of their work and their commitment to their company during the cri­sis COVID-19. An explorative qualitative and qualitative research approach was used to determine the use of communication channels and employee engagement during the COVID-19 pandemic and afterwards by Slovenian employees. The results of the statistical analysis show that there is a sig­nificant relationship between the use of communication channels and the satisfaction level of Slovenian employees. Finally, suggestions are made for organisational communication strategies in times of the pandemic.
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Chuang, Kai-Chi, Tian-Syung Lan, Hai-Xia Li, and Huei-Sheng Huang. "The Influences of Communication Satisfaction of Communication Software on Work Performance." In 3rd Eurasian Conference on Educational Innovation 2020 (ECEI 2020). WORLD SCIENTIFIC, 2020. http://dx.doi.org/10.1142/9789811228001_0198.

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Adriyanto, Andhy Tri. "Enhancing Job Satisfaction Through Colleague Support and Communication." In 4th International Conference on Sustainable Innovation 2020-Accounting and Management (ICoSIAMS 2020). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/aer.k.210121.030.

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Chang, Chao Hsi. "A confirmatory study of on-line communication satisfaction." In 2010 International Computer Symposium (ICS 2010). IEEE, 2010. http://dx.doi.org/10.1109/compsym.2010.5685545.

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Kulachai, Waiphot, Piya Narkwatchara, Pralong Siripool, and Kasisorn Vilailert. "Internal communication, employee participation, job satisfaction, and employee performance." In 15th International Symposium on Management (INSYMA 2018). Paris, France: Atlantis Press, 2018. http://dx.doi.org/10.2991/insyma-18.2018.31.

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Muda, Suhaini. "Customer Satisfaction Towards Communication Skills Of The Franchise Restaurant Frontliners." In 7th International Conference on Communication and Media. European Publisher, 2021. http://dx.doi.org/10.15405/epsbs.2021.06.02.30.

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Hasnidar, Hasnidar, Mahlia Muis, Ria Mardiana, Maat Pono, and Jusri Jusri. "Relationship Communication and Customer Satisfaction as Predictor of Customer Engagement." In Proceedings of the 4th International Conference on Accounting, Management, and Economics, ICAME 2019, 25 October 2019, Makassar, Indonesia. EAI, 2020. http://dx.doi.org/10.4108/eai.25-10-2019.2295319.

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Agwu, Ambrose, and Emenike Ahiabuike. "INFORMATION AND COMMUNICATION TECHNOLOGY AND WORKERS’ PARTICIPATION AND JOB SATISFACTION." In International Technology, Education and Development Conference. IATED, 2016. http://dx.doi.org/10.21125/iceri.2016.2302.

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Pi, Shih-Ming, Yi-Chih Liu, Tsang-Yao Chen, and Shih-Hua Li. "The Influence of Instant Messaging Usage Behavior on Organizational Communication Satisfaction." In 2008 41st Annual Hawaii International Conference on System Sciences. IEEE, 2008. http://dx.doi.org/10.1109/hicss.2008.445.

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Reports on the topic "Communication-satisfaction"

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Lund, Diane. Adolescent and parental perceptions of adolescent self-disclosure communication and relational satisfaction. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.5550.

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Abramson, Lisa. The relationship of patients' perceptions of physicians' communication style to patient satisfaction. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.6004.

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Peñaloza, Blanca. Does training for healthcare providers in patient-centred care improve patient outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/1704124.

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Communication problems in healthcare may arise if healthcare providers focus on diseases and their management, rather than people, their lives and their health problems. Training healthcare providers to be more ‘patient centred’ could improve communication in consultations, increase patient satisfaction with care and improve health outcomes.
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McPhedran, R., K. Patel, B. Toombs, P. Menon, M. Patel, J. Disson, K. Porter, A. John, and A. Rayner. Food allergen communication in businesses feasibility trial. Food Standards Agency, March 2021. http://dx.doi.org/10.46756/sci.fsa.tpf160.

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Background: Clear allergen communication in food business operators (FBOs) has been shown to have a positive impact on customers’ perceptions of businesses (Barnett et al., 2013). However, the precise size and nature of this effect is not known: there is a paucity of quantitative evidence in this area, particularly in the form of randomised controlled trials (RCTs). The Food Standards Agency (FSA), in collaboration with Kantar’s Behavioural Practice, conducted a feasibility trial to investigate whether a randomised cluster trial – involving the proactive communication of allergen information at the point of sale in FBOs – is feasible in the United Kingdom (UK). Objectives: The trial sought to establish: ease of recruitments of businesses into trials; customer response rates for in-store outcome surveys; fidelity of intervention delivery by FBO staff; sensitivity of outcome survey measures to change; and appropriateness of the chosen analytical approach. Method: Following a recruitment phase – in which one of fourteen multinational FBOs was successfully recruited – the execution of the feasibility trial involved a quasi-randomised matched-pairs clustered experiment. Each of the FBO’s ten participating branches underwent pair-wise matching, with similarity of branches judged according to four criteria: Food Hygiene Rating Scheme (FHRS) score, average weekly footfall, number of staff and customer satisfaction rating. The allocation ratio for this trial was 1:1: one branch in each pair was assigned to the treatment group by a representative from the FBO, while the other continued to operate in accordance with their standard operating procedure. As a business-based feasibility trial, customers at participating branches throughout the fieldwork period were automatically enrolled in the trial. The trial was single-blind: customers at treatment branches were not aware that they were receiving an intervention. All customers who visited participating branches throughout the fieldwork period were asked to complete a short in-store survey on a tablet affixed in branches. This survey contained four outcome measures which operationalised customers’: perceptions of food safety in the FBO; trust in the FBO; self-reported confidence to ask for allergen information in future visits; and overall satisfaction with their visit. Results: Fieldwork was conducted from the 3 – 20 March 2020, with cessation occurring prematurely due to the closure of outlets following the proliferation of COVID-19. n=177 participants took part in the trial across the ten branches; however, response rates (which ranged between 0.1 - 0.8%) were likely also adversely affected by COVID-19. Intervention fidelity was an issue in this study: while compliance with delivery of the intervention was relatively high in treatment branches (78.9%), erroneous delivery in control branches was also common (46.2%). Survey data were analysed using random-intercept multilevel linear regression models (due to the nesting of customers within branches). Despite the trial’s modest sample size, there was some evidence to suggest that the intervention had a positive effect for those suffering from allergies/intolerances for the ‘trust’ (β = 1.288, p<0.01) and ‘satisfaction’ (β = 0.945, p<0.01) outcome variables. Due to singularity within the fitted linear models, hierarchical Bayes models were used to corroborate the size of these interactions. Conclusions: The results of this trial suggest that a fully powered clustered RCT would likely be feasible in the UK. In this case, the primary challenge in the execution of the trial was the recruitment of FBOs: despite high levels of initial interest from four chains, only one took part. However, it is likely that the proliferation of COVID-19 adversely impacted chain participation – two other FBOs withdrew during branch eligibility assessment and selection, citing COVID-19 as a barrier. COVID-19 also likely lowered the on-site survey response rate: a significant negative Pearson correlation was observed between daily survey completions and COVID-19 cases in the UK, highlighting a likely relationship between the two. Limitations: The trial was quasi-random: selection of branches, pair matching and allocation to treatment/control groups were not systematically conducted. These processes were undertaken by a representative from the FBO’s Safety and Quality Assurance team (with oversight from Kantar representatives on pair matching), as a result of the chain’s internal operational restrictions.
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Kaatrakoski, Heli. Learning in and for work in correctional services in Norway. University of Stavanger, November 2022. http://dx.doi.org/10.31265/usps.251.

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The study explored the views of prison officer students and their supervisors regarding (1) prison officer education, (2) prison officers’ continuing professional development, (3) prison officers’ training needs and opportunities, and 4) the future of prison work. A total of ten interviews were conducted in a prison in Norway in October 2021. The prison officer students who were interviewed expressed satisfaction with their education. Communication was highlighted as the most relevant learning topic. Regarding the continuing professional development of prison officers, learning about communication and mental health issues were expressed as areas of particular significance. Learning about services for female prisoners was also brought up. The issues that impede prison officers’ participation in training were the limited time to arrange training and the lack of financial resources. The importance of collaborating and learning together with mental health professionals was expressed, but borrowing learning resources from the neighbouring disciplines was considered to be problematic because of the specific character of prison work. The future of prison work was discussed from different viewpoints. The numbers of aggressive prisoners, old prisoners and those with mental health issues were expected to increase. The need to continue the development of prisons and concerns over the future role of prison officer were also expressed. The report provided five suggestions for future research concerning correctional services.
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Falfushynska, Halina I., Bogdan B. Buyak, Hryhorii V. Tereshchuk, Grygoriy M. Torbin, and Mykhailo M. Kasianchuk. Strengthening of e-learning at the leading Ukrainian pedagogical universities in the time of COVID-19 pandemic. [б. в.], June 2021. http://dx.doi.org/10.31812/123456789/4442.

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Distance education has become the mandatory component of higher education establishments all over the world including Ukraine regarding COVID-19 lockdown and intentions of Universities to render valuable knowledge and provide safe educational experience for students. The present study aimed to explore the student’s and academic staff’s attitude towards e-learning and the most complicated challenges regarding online learning and distance education. Our findings disclosed that the online learning using Zoom, Moodle, Google Meet, BigBlueButton and Cisco has become quite popular among the students and academic staff in Ukraine in time of the lockdown period and beyond. Based on the Principal Component Analysis data processing we can conclude that students’ satisfaction and positive e-learning perception are in a good correlation with quality of e-learning resources and set of apps which are used while e-learning and distance education. Also, education style, methods, and manner predict willingness of students to self-study. The self-motivation, time-management, lack of practice, digital alienation, positive attitude towards ICT, and instruction strategy belong to the most important challenges of COVID-19 lockdown based on the students and academic staff interviews. Online learning on daily purpose should be used in the favor of strengthening of classical higher education rather than replacing the former. Blended education is the best alternative to face-to-face education, because the communication with mentor in a live environmental even virtual should have ushered the learners to complete online learning and improve its results.
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Baluk, Nadia, Natalia Basij, Larysa Buk, and Olha Vovchanska. VR/AR-TECHNOLOGIES – NEW CONTENT OF THE NEW MEDIA. Ivan Franko National University of Lviv, February 2021. http://dx.doi.org/10.30970/vjo.2021.49.11074.

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The article analyzes the peculiarities of the media content shaping and transformation in the convergent dimension of cross-media, taking into account the possibilities of augmented reality. With the help of the principles of objectivity, complexity and reliability in scientific research, a number of general scientific and special methods are used: method of analysis, synthesis, generalization, method of monitoring, observation, problem-thematic, typological and discursive methods. According to the form of information presentation, such types of media content as visual, audio, verbal and combined are defined and characterized. The most important in journalism is verbal content, it is the one that carries the main information load. The dynamic development of converged media leads to the dominance of image and video content; the likelihood of increasing the secondary content of the text increases. Given the market situation, the effective information product is a combined content that combines text with images, spreadsheets with video, animation with infographics, etc. Increasing number of new media are using applications and website platforms to interact with recipients. To proceed, the peculiarities of the new content of new media with the involvement of augmented reality are determined. Examples of successful interactive communication between recipients, the leading news agencies and commercial structures are provided. The conditions for effective use of VR / AR-technologies in the media content of new media, the involvement of viewers in changing stories with augmented reality are determined. The so-called immersive effect with the use of VR / AR-technologies involves complete immersion, immersion of the interested audience in the essence of the event being relayed. This interaction can be achieved through different types of VR video interactivity. One of the most important results of using VR content is the spatio-temporal and emotional immersion of viewers in the plot. The recipient turns from an external observer into an internal one; but his constant participation requires that the user preferences are taken into account. Factors such as satisfaction, positive reinforcement, empathy, and value influence the choice of VR / AR content by viewers.
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Provider training and long-term client outcomes: The CSI experience. Social Planning, Analysis & Administration Consultants (SPAAC), 1994. http://dx.doi.org/10.31899/rh1994.1007.

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The present study examined the impact of the Clinical Services Improvement (CSI) Project's provider training program on clients' long-term satisfaction and method use. A sample of 154 clients who received a family planning (FP) method in one of 30 CSI clinics were followed up over a period of 19 months through a series of home interviews. The interviews monitored clients' use of the FP method received at the clinic as well as their satisfaction with that method and the services at CSI. Results of the present study show that provider training on counseling and interpersonal communication has a positive impact on clients. Provider training is associated with correct use of FP methods, greater client satisfaction with those methods, and greater satisfaction with services. As this report indicates, provider training had an indirect influence on method continuation through improving client comprehension and satisfaction and by reducing anxiety over method side-effects. The study also highlighted a number of issues that need to be addressed by CSI to improve its quality of services and achieve more positive client outcomes.
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Communications needs assessment in Egypt: Final Report. Population Council, 1996. http://dx.doi.org/10.31899/rh1996.1011.

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The recently approved dissemination strategy of the Population Council's ANE OR/TA Project aims to improve the communication process for diffusing study results, enhance their utilization, and institutionalize the operations research communications methods in each of the ANE OR/TA countries. A communications needs assessment was conducted to re-examine the target audiences, define the type of messages each responds to best, identify the most appropriate mix of media for transmitting those messages, and consolidate linkages with other communications professionals working within related fields. This exercise was conducted in Egypt between January and March 1996. The methodology was based on conducting in-depth interviews with key informants from ANE OR/TA Project audiences, organizing a roundtable discussion to review reactions to past communications activities in Egypt, and exploring ways to improve the content, presentation, and production of future communications products. Findings revealed a broad sense of satisfaction with the ANE OR/TA dissemination activities among all of the project's constituencies in Egypt. This needs assessment report will strengthen the basis for implementing forthcoming dissemination activities.
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Comparing quality of reproductive health services before and after clinic-strengthening activities: A case study in rural Burkina Faso. Population Council, 1998. http://dx.doi.org/10.31899/rh1998.1006.

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Much literature has been written about improving the quality of reproductive health (RH) care at service delivery points (SDPs) because women deserve quality services, and as a means of increasing use of family planning (FP) and other RH services. There are six fundamental dimensions of quality of care: choice of methods, information given to clients, technical competence, interpersonal relations, mechanisms to encourage continuity, and an appropriate constellation of services. Improving these elements is thought to increase client satisfaction, resulting in an increase in contraceptive use and eventually fertility decline. Existing research has not convincingly demonstrated this link between quality of care and client outcomes. Training service providers on FP and communication skills and improving clinic infrastructure/equipment are ways of possibly improving aspects of nearly all elements of quality. An intervention in a rural field research station in Burkina Faso was designed to supply RH training and basic medical equipment to 13 SDPs. This paper details an operations research project that tests the strength of community-based and clinic interventions on RH knowledge, attitudes, and practice, and assesses overall contraceptive prevalence in the area.
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